Shaw digital Phone User's Manual
Contents
1. when finished To accept new name press EB To replay press GB To erase and re record press a HOW TO CHANGE YOUR PERSONAL GREETING From the main menu gt Press UB for personal options gt Press B for personal greeting gt Press to record a personal greeting gt Record your greeting at the tone Press EB when complete gt To accept press gt To replay press UD gt To erase and re record press GB Personal greeting menu To listen to your greeting E ro re record your personal greeting E To delete your personal greeting ED To return to the previous menu After leaving a message O help GB To send message GD Replay message E Append message E To mark message as urgent E To mark message as private To erase and re record PERSONAL DISTRIBUTION LISTS Distribution lists contain the phone numbers of other Shaw home phone service users You can use distribution lists to quickly forward Voicemail messages to all users on the list O Help Review distribution lists Create distribution lists ED Delete distribution lists O Modify existing distribution lists Previous menu CALL FORWARD Call Forward redirects your incoming calls to another phone number You can forward calls to any local number you choose To set up Call Forward gt Lift the receiver and dial E E E When you hear the dial tone dial the 10 digit number you want your call2. 5 Cochrane 403 855 3999 Edmonton 780 644 0099 Fort McMurray 780 747 3999 Ft Saskatchewan 780 936 6999 High River 403 469 3999 Kamloops South 250 434 9999 Kelowna 250 448 9899 Lethbridge 403 388 3999 Medicine Hat 403 488 3899 North Vancouver 778 338 3999 Newton Surrey BC 604 595 6999 Okotoks 403 939 3999 Penticton 250 276 6245 Red Deer 403 755 3999 Richmond 604 295 3999 Saanich 250 665 7999 Sherwood Park 780 640 7999 Sooke 250 664 7999 Saskatoon 306 979 6245 Spruce Grove 780 946 6999 Strathmore 403 480 3999 St Albert 780 651 7999 Vancouver City of 778 327 7999 Vernon 250 275 6245 Victoria 250 220 4699 West Vancouver 778 280 7999 Whalley Surrey 778 394 6245 White Rock 778 292 7999 Winnipeg 204 282 1099 NOTES NOTES NOTES FOR FURTHER INFORMATION DIRECTORY ASSISTANCE To access directory assistance dial 411 for local and North American numbers 24 1 365 SUPPORT Technical support is available 24 hours a day 7 days a week 365 days a year simply dial 611 from your Shaw home phone service If calling from another phone dial 1 888 472 2222 To find out more CALL 1 888 472 2222 OR VISIT SHAW CA where you ll also find our Terms and Conditions SHAW TSX 60 SHAW CA
3. SHAW La a 5 a e User guide 2 6 7 8 9 B 10 10 Iu 13 CONTENTS Voicemail Call Forward Call Waiting Call Display 3 Way Calling Call Return Anonymous Call Rejection Shaw Distinctive Ring Shaw Long Distance Appendix A Voicemail Access Numbers Phone Number Default Voi ail Pas Voicemail Access Number HELLO WELCOME TO SHAW S HOME PHONE SERVICE Inside you ll find easy to follow instructions for all the features included with your home phone service depending on what plan you have selected For over 35 years Shaw has been working hard to provide you with an ever increasing range of entertainment and communication products including Shaw Digital TV Shaw High Speed Internet and Shaw Digital Phone Shaw Digital Phone is about convenience With two home phone service plans it allows you to choose the plan that s right for you If you have any questions a Shaw Customer Service Representative will be happy to help Please call 1 888 472 2222 or visit us online at SHAW CA VOICEMAIL Voicemail answers your calls when you are unable to answer the phone Your personalized greeting is played and the caller s message recorded for you to listen to later GETTING STARTED Before you can use the Voicemail service you must first initialize your Voicemail box Step 1 Access the system gt Dial E E EB from your home pho
4. When you have a new message waiting you will hear an interrupted dial tone when you pick up the receiver or your phone s message waiting light will be flashing on phones with a message waiting light feature You can still make and receive calls when you hear the interrupted dial tone To access your voicemail from home Press GD ED ED If you have set up the skip PIN feature you will not be prompted for your password See page 5 for instructions on how to set up this feature If this feature is not enabled please enter your PIN when prompted Note if you enter an incorrect password you will be asked for your mailbox number your 10 digit phone number followed by the password again To access your voicemail while you are away from home Dial your phone number and press when your personal greeting begins Enter your password Note If you enter an incorrect password you will be asked for your mailbox number your 10 digit phone number followed by the password again gt Follow the prompts to check for new or saved messages To access your voicemail without calling your home phone Dial the Voicemail Access Number see Appendix A for the city where your phone service is located Enter your mailbox number your 10 digit phone number Enter your password Follow the prompts to check for new or saved messages HOW TO REVIEW MESSAGES This system will describe the message new saved when
5. dditional callers will be routed to Voicemail or receive a busy signal CALL DISPLAY Call Display shows an incoming caller s name and telephone number if available on a caller ID unit or a caller ID equipped phone before you answer To use Call Display You don t need to do anything to use Call Display just watch the display screen on your caller ID equipped phone or caller ID unit when a call comes in After the first full ring the phone number and name will appear if the call is from an area where Call Display service is available Unknown Number and Unknown Name will be displayed if the call is from a pay phone some cellular phones areas where Call Display features are not available or an operator assisted call where operator assisted blocking was requested Private Number and Private Name will be displayed if the caller activated Call Display Blocking To use Call Display Blocking If you do not want your name and phone number displayed when you make a call you can activate Call Display Blocking gt Dial E GD GD before placing a call Private Number and Private Name will he displayed If you have a non published telephone number but wish to display your name and telephone number dial E EY E before placing a call 3 WAY CALLING 3 Way Calling lets you talk with two other people in one call To use 3 Way Calling gt Phone the first person and tell them you re goin
6. g to bring another participant in gt Press the receiver disconnect or link or flash button to place them on hold When you hear the dial tone call the next participant When the second participant answers press the receiver disconnect button again or link or flash All three people will be connected in one call 3 Way Calling tips If you are unable to reach the second participant press the receiver disconnect button or link or flash twice to connect back with the first person you called gt Ifyou reach a participant s voicemail press three times to disconnect gt As long as you remain on the line either one of the other participants can hang up and you can continue to talk to the remaining person gt During a 3 Way Call Call Waiting will not work The caller will be routed to Voicemail if you subscribe to Voicemail Services or they will receive a busy signal All extension phones must be hung up in order to use 3 Way Calling CALL RETURN With Call Return you can dial the last number that called you whether you answered the call or not Call Return works with direct dialed calls from most areas To use Call Return Dial E GD EB to hear a recording of the phone number of the last incoming call gt Call Return will not work when the call is from a private number a blocked number or 1 800 or 1 900 numbers In some cases Gall Return will not work outside of your loca
7. it was received etc and will then play the message If you have expired messages messages older than seven days the system will prompt you with the following menu to review or delete these before proceeding to your new messages Help B Review expired messages Delete all expired messages After you have entered the system use the following options while listening to your new or saved messages gt Press to hear new unheard messages first or gt Press to review other messages If listening to other messages press B To listen to your archived messages To listen to messages deleted during your current session EB ro listen to messages you have composed for future delivery REVIEWING MESSAGES From the main menu O Help ro listen to your new messages GD To listen to your other messages E To change your personal options During playback O help ro skip back 10 seconds B B ro skip back to the beginning O Pause playback E Decrease volume GBD increase volume O For envelope information who sent the message when and to whom E To skip ahead 10 seconds E ED To skip ahead to the end of the message E To skip this message To delete this message E To save this message After playback O Help GB To forward this message Note messages can be forwarded to other Shaw Voicemail system users only E To save this message To delete this mes
8. itional telephone numbers assigned to your home phone line It s not an extra line but a feature that allows your home telephone to ring differently depending on what number a caller dials This allows you to assign a distinctive ring to any member in the house so you ll know who the call is for based on the ring tone You can also assign a Shaw Distinctive Ring to your fax machine so you can tell regular calls from incoming faxes Call 310 SHAW for more details SHAW LONG DISTANCE Whether you are a Shaw Digital Phone or Shaw Digital Phone Lite customer you will enjoy our competitive international rates and services that will help you keep in touch with friends and family around the world With Shaw Digital Phone you will receive 1 000 monthly minutes of no charge calls to destinations in the U K Europe Asia Pacific and South America With Shaw Digital Phone Lite you will benefit from our 4 per minute rate to the same Shaw International destinations in the U K Europe Asia Pacific and South America as well as Canada and the U S SHAW INTERNATIONAL DIRECT For calls to destinations outside of Shaw International there is Shaw International Direct featuring the most competitive calling rates available You can call destinations such as the Philippines or India SHAW PREPAID CALLING Shaw s Prepaid Calling Plan lets you enjoy great international calling rates even when you re not using Shaw Digital Phone You can u
9. l calling area Call Return cannot return a call to a number that has Call Forward activated You will receive a message that Call Return does not follow Call Forward Calls cannot be returned when calls are placed from gt Phones using Call Display Blocking features you will hear a voice message saying that the call was marked private Some pay phones business lines cell phones and long distance connections gt The operator 10 ANONYMOUS CALL REJECTION With Anonymous Call Rejection you can avoid receiving a call from numbers that have a privacy feature activated such as Caller ID Blocking When Anonymous Call Rejection is activated your phone will not ring Instead the caller will hear a recording that informs them that you do not accept calls from blocked numbers They will then have to hang up and unblock their number to have their call placed through to you To use Anonymous Call Rejection gt Lift the receiver and dial a You will hear a recording confirming that Anonymous Call Rejection is activated Anyone calling with a blocked number will hear a recorded message indicating that your telephone line is not accepting blocked calls To cancel Anonymous Call Rejection gt Lift the receiver and dial ED ED GD You will hear a recording confirming that Anonymous Call Rejection is deactivated SHAW DISTINCTIVE RING With Shaw Distinctive Ring you can have up to three add
10. ne Step 2 Enter your temporary password Shaw will provide you with a temporary password for your initial log in Enter your temporary password and press Note if you enter an incorrect password you will be asked for your mailbox number your 10 digit phone number followed by the password again gt The system will now prompt you to change your temporary password and record your name and greeting Step 3 Enter your new password For security reasons please change your password immediately You may not reuse your temporary password The new password length can be 4 to 19 digits gt Enter your new password Press to finish Press to cancel The system will now prompt you to confirm your new password Re enter your new password Press EB to finish Press to cancel Step 4 Identify your Voicemail box by recording your name and or telephone number The system will request you to record your name and or telephone number at the tone Following that gt Press GB to replay gt Press GD to accept gt Press GD to cancel Step 5 Record your personal greeting The system will request you to record your greeting at the tone When completed gt Press EB to end the recording gt Press UD to replay gt Press EB to accept gt Press GBD to cancel Step 6 Exiting the system To complete your set up session hang up RETRIEVING YOUR MESSAGES
11. ne and someone else is calling you You ll hear a single tone when another call is waiting If you have Call Waiting with Call Display you will hear a series of tones gt Press and release the receiver disconnect button or link or flash Caller 1 is now on hold You can now speak privately to caller 2 gt Press the receiver disconnect button again or link or flash to return to caller 1 Note Call Waiting will not work if a phone extension is in use Extension users must hang up during all switching between calls To temporarily cancel Call Waiting Before you make a call Dial Listen for two beeps Listen until no further beeps are heard and make your call Call Waiting will be restored when you hang up What happens when using Call Waiting gt Callers will hear a normal ring instead of a busy signal when you are already on the phone If you have temporarily turned Call Waiting off second callers will hear a busy signal or be routed to your Voicemail if you subscribe to Voicemail Services gt Waiting calls that are not answered will be routed to Voicemail if you subscribe to Voicemail You can find the telephone number of the second call by using the Call Return service See page 8 for more information gt Ifyou lose a call hang up The phone will automatically ring and the call will be re established Call Waiting does not work when you are on a 3 Way Calling call A
12. s forwarded to If you want calls forwarded to your voicemail dial the number that corresponds to the area you live see Appendix A Once your call is answered you can hang up Call Forward is now in effect gt Your call must be answered in order for call forwarding to be initialized If the line is busy repeat the steps above You will hear a confirmation tone to let you know Call Forward is in effect To cancel Call Forward Lift the receiver and dial E E E When you hear a series of beeps this indicates Call Forward has been cancelled You can only cancel Call Forwarding from the phone you activated it with While Call Forward is in effect You may still make calls from your phone Callers will receive a busy signal when the number that your calls are forwarded to is busy Calls that are unanswered at the forwarded number will not route to your Voicemail Call Waiting is inoperable You will not receive a Call Waiting signal and the call will automatically be forwarded You will hear an announcement that the feature is already successfully activated if you try to set up Call Forward when it s already in operation CALL WAITING With Call Waiting you ll know if another call is coming in when you re already on the line If you have a caller ID phone the names and numbers of incoming calls will be displayed when you are on the phone When you are on the pho
13. sage E To skip this message O For envelope information To cancel the message playback and return to the previous menu ADVANCED VOICEMAIL FEATURES CUSTOMIZE YOUR VOICEMAIL SERVICE Personal Options menu O Help Orn manage your personal greeting 12 40 change your password amp amp n manage your distribution list ED to record your name Back to main menu HOW TO CHANGE YOUR PASSWORD From the main menu Press UB for personal options Press 1 to change your password Enter your new password Password can be 4 to 19 digits long You cannot reuse your old password To finish entering password press a To confirm password please re enter it now To finish entering password press New password confirmed TO SKIP THE PASSWORD PROMPT WHEN ACCESSING VOICEMAIL FROM YOUR HOME PHONE From the main menu gt Press for personal options gt Press to Manage your password gt Press amp B for password prompt options gt Press GB to skip password prompt TO REACTIVATE THE PASSWORD PROMPT WHEN ACCESSING VOICEMAIL FROM YOUR HOME PHONE From the main menu gt Press for personal options Press to manage your password Press for password prompt options Press to reactivate the password prompt HOW TO CHANGE YOUR PRE RECORDED NAME From the main menu Press for personal options Press EB to record your name Record your new name at the tone Press
14. se Shaw s prepaid plan from a cell phone a pay phone a hotel room phone virtually any phone from anywhere Shaw s Prepaid Calling Plan allows you to prepay as much or as little as you want and the plan is activated instantly Our plan has no hidden fees no connection fee no monthly fee and no minimum charge per call Your prepaid amount goes completely towards your long distance usage Visit SHAW CA to order a Prepaid Calling Card or call 310 SHAW for details Shaw Digital Phone includes only 1 000 minutes of international calling per month and is limited to the Shaw International Calling destinations Some mobile phone and outlying territory terminations are excluded from the Shaw International Calling Destinations International calls placed outside of the international calling areas are subject to regular Shaw International Direct per minute calling rates 11 12 APPENDIX A Dial Voicemail Access Toll Free Number From Anywhere in Canada or the U S gt Dial the toll free number at 1 866 656 7429 from anywhere in Canada or the United States gt Enter your mailbox number your 10 digit phone number followed by EB Enter your password followed by E gt Follow the prompts to check for new or saved messages CITY VOICEMAIL ACCESS NUMBER Airdrie 403 420 3999 Brentwood Bay 250 665 7999 Burnaby New Westminster 604 395 2999 Burnaby Vancouver 778 327 7999 Calgary 403 355 5099 Canmore 403 675 624
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