Scientific Atlanta DPX2203 User's Manual
Contents
1. Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a singleline individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of servicein some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 41 For Information If You Need Technical Assistance If you need technical assistance contact your cable service provider 2003 Scientific A tla2. Continued Canada EMI Regulation This Class B digital apparatus complies with Canadian CES 003 Cet appareil num rique de la class B est conforme ala norme N MB 003 du Canada FCC Part 68 The Federal Communications Commission FCC of the United States restricts specific uses of modems and places registration responsibilities on both the manufacturer and the individual user 1 The modem may not be connected to a party line or to a coin operated telephone The modem manufacturer must make any repairs to the modem to maintain valid FCC registration Notification to the telephone company is no longer required prior to connecting registered equipment but upon request from the telephone company the user shall tell the telephone company which line the equipment is connected to as well as the registration number and ringer equivalence number of the registered protective circuitry FCC information is printed on a label on the bottom of the modem Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A FCC Compliance Continued IC Industry Canada Notice Notice The Industry Canada formerly Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction
3. Once my cable modem is connected how do I access the Internet A Your local cable service provider becomes your Internet Service Provider ISP offering a wide range of services including e mail chat news and information services Your cable service provider will provide the software you will need Q Can watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter Q Can Irun more than one device on the modem A Yes asingle WebSTAR cable modem will support up to 31 Ethernet devices utilizing a user supplied Ethernet hub that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your cable service provider for further assistance WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Internet Service Troubleshooting Common Troubleshooting Suggestions The modem does not register an Ethernet connection Even new computers do not always have Ethernet capabilities Be sure to verify that your computer has a 10 100BaseT Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully T
4. MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N TheMAC address consists of a series of alphanumeric characters preceded by MAC The following illustration shows a sample bar code label 7 i ifi MODEM NO 000000091 YScientific MT USE MAG 004078 000082 Atlanta SIN 101234724 MODEL DPX2203 SERIES HILT 004078 Lyra Ree aT CMCI MAC 00407B 000054 P N 4003254 MAC 00407B 0000531 c us LISTED E188325 MTA MAC 00407B 000053 date of mfg Factory ID 1 MADE IN TAIWAN MC MAC Address Serial Number T10710 Continued on next page 30 WebSTAR DPX2203 or EPX2203 VolP Cable Modem User s Guide 4004041 Rev A Telephone Service Before You Begin Continued Selecting a Location for Your Modem You should work with your cable telephony service provider to choose the best location for your cable modem Consider these recommendations 4004041 Rev A Choose a location close to your computer if you will also use the cable modem for high speed Internet service Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet Choose a location for the cable modem that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the cable modem to provide service to several te
5. Service Frequently Asked Questions earlier in this guide Frequently Asked Questions 36 Q What if I don t subscribe to telephone service from my cable operator can I still use the cable modem to make and receive phone calls A No Telephone service is enabled for each telephone port on the cable modem by the cable telephone service provider Contact your cable td eohone service provider to get telephone service through the cable modem Q How do I arrange for installation A Professional installation from your cable service provider may be provided A professional installer can connect the telephone service to your existing telephone wiring in your home or install new wiring if needed Professional installation also ensures proper cable connection to the modem and to your PC and ensures proper configuration of all hardware and software settings Contact your cable telephone service provider for more information about installation Q Can I use my existing phone number with the cable modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do automatically receive high speed Internet service with the cable modem A Your cable modem may be used to provide tdephone service high speed Internet service or both services Your cable service provider enables Internet service Contact your cable service provider for more informa
6. Thecomputer restarts e TheUSB drivers are now installed on your PC and your cable modem is ready for use Note If you cannot access the Internet contact your cable service provider for further assistance Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 23 Internet Service Install USB Drivers Continued Microsoft Windows 2000 Follow these steps to install the WebSTAR cable modem USB drivers for Microsoft Windows 2000 environments 1 24 Insert the USB Cable M odem Driver Installation Disk into the CD ROM drive of your PC Wait until the POWER and CABLE lights on the cable modem appear solid green then plug the USB cable into the USB port on your PC Result The Found New Hardware Wizard window opens In the Found New Hardware Wizard window click Next In the Found N ew Hardware Wizard window select Search for a suitable driver for my device recommended then click N ext In the Found N ew Hardware Wizard window sdect CD ROM drives and then click N ext In the Found N ew Hardware Wizard window click Next Result Thesystem searches for the driver file for your hardware device After the system finds the USB driver the Digital Signature N ot Found window opens displaying a confirmation message to continue the installation Click Yes to continue the installation Result The Found New Hardware Wizard window reopens with a message that the installation is complete
7. also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 e Theuseof tdephones that require electrical connections to other RJ 11 pins requires an adapter After all tdephone connections are complete insert the AC power adapter cord into the DC power connector on the back of the cable modem and then plug the power adapter into an AC power source Connect the active RF coaxial cable to the CABLE IN connector on the back of the cable modem Note Use an optional cable signal splitter to add a TV aDHCT or set top converter or a VCR The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service Note This process may take up to 5 minutes The modem will be ready for use when the CABLE light on the front pand stops blinking and illuminates continuously Test your telephone service by lifting the receiver of each attached telephone to verify that dial tone can be heard and that you can make and receive telephone calls Note The Line 1 or the Line 2 front panel light also illuminates when the attached device is off the hook WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 35 Telephone Service Frequently Asked Questions Introduction This section provides answers to frequently asked questions regarding cable modem telephone service For questions about cable modem internet service see Internet
8. in order to reduce the risk of damage from lightning strikes and power surges If you are unsure of the type of surge protector to use contact your cable service provider Servicing Do not open the cover of this equipment If you open the cover your warranty will be void Refer all servicing to qualified personnel only Contact your cable service provider for instructions Continued on next page 4 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A IMPORTANT RULES FOR SAFE OPERATION Continued Power Cord Protection Arrange all power cords so that people cannot walk on the cords place objects on the cords or place objects against the cords which can damage the cords Pay particular attention to cords that are at plugs at electrical outlets and at the places where the cords exit the equipment Power Sources Grounding A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates If you are unsure of the type of power supply to your residence consult Scientific Atlanta Inc or your local power company This equipment may be provided with a three prong plug Properly ground earth this equipment by inserting the plug into a grounded electrical three socket outlet If you are unable to insert this plug fully into the outlet c
9. telephone devices attached to each port must not exceed 5 REN Telephone Device Types You can use telephone devices that are not labeled with a REN number but the maximum number of attached telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding additional devices If too many telephone devices are attached and the ring signal can no longer be heard teleohone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 11 connectors to connect to the cable modem telephone ports Some telephones use other pins on the RJ 11 connectors and require adapters in order to work Dialing Requirements All of your telephones must support Dual Tone M ulti Frequency DTM F touch tone dialing Important Pulse dialing is not supported Telephone Wiring Requirements 32 The cable modem is designed to support interior telephone wiring The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet 300 meters Use 26 gauge twisted pair or larger telephone wiring Important Connection to an existing or anew permanently installed home telephone wiring network must be done by a qualified installer WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Telephone Service In
10. the power adapter into an AC power source 4 Plugin and power on your PC 5 Connect one or both of the telephone ports to your home telephone jack s or plug a telephone directly into one of the telephone ports 6 Connect the active RF coaxial cable to the CABLE IN connector Note Use an optional cable signal splitter to add a TV aDHCT or set top converter or a VCR 7 The cable modem will then begin an automatic search to locate and sign on to the broadband data network Note This process may take up to 5 minutes The modem will be ready for use when the CABLE light on the front pand stops blinking and illuminates continuously 8 Your next step is to configure the modem Choose one of the following options e To configurethe TCP IP protocol for Ethernet go to Configure TCP IP next in this guide e To install the USB Drivers for USB go to Install USB Drivers later in this guide 18 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Internet Service Configure TCP IP Introduction This section contains instructions for configuring the WebSTAR Cable Modem to run in Microsoft Windows or Macintosh environments In addition the TCP IP protocol in a Microsoft Windows environment is different for each Microsoft Windows 95 98 98SE ME 2000 and XP version Go to the appropriate section and follow the instructions to configure the TCP IP protocol Microsoft Windows 95 98 98SE and M
11. when lift the telephone handset Your telephone service may not be enabled from your cable telephone service provider Contact your cable telephone service provider for more information Your telephone wiring may be connected to the wrong RJ 11 port on the cable modem The cable modem has two telephone ports Verify that you are connected to the correct telephone port There may bea problem with your home telephone wiring Use a telephone and connect directly to the same RJ 11 port on the back of the unit If the dial tone is working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring There may bea problem with your telephone set U se a different telephone set and listen to hear dial tone Check and Correct If your cable modem does not operate as expected the following tips may help If you need further assistance contact your cable service provider 4004041 Rev A Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the ed ectrical outlet make sure the switch is in the ON position Verify that the POWER and CABLE lights on thefront panel of your cable modem areon Verify that all cables are properly connected and that you are using the correct cable
12. 4 4 gt a 5a 6a 5 7 a 6 7 T10701 WebSTAR DPX2203 or EPX2203 VolP Cable Modem User s Guide POWER Indicates that power is being applied to the cable modem RECEIVE Indicates that the modem is receiving data from the cable network SEND Indicates that the modem is sending data to the cable network CABLE Indicates that the modem is registered on the network and fully operational PC Indicates that an Ethernet USB device or PC is present LINE 1 Telephone line 1 status light LINE 2 Telephone line 2 status light Notes e After the cable modem is successfully registered on the network the POWER light 1 and CABLE light 4 lights illuminate continuously to indicate that the cable modem is active and fully operational e See Functions of the Front Panel Lights later in this guide for more information on front panei lights WebSTAR Cable Modem Back Panel Back Panel Components The following illustration describes the back panel components of the cable modem 1 POWER Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem Note Only use the power cord and the AC power adapter that are provided with your cable modem 2 RESET Reset to Default button Factory Reset f _ CAUTION This button is for maintenance purposes only D o not use unless instructed to do so by your cable or telephone service provider 3 LINE LINE 2 RJ 11taephone ports con
13. C and cable modem so that they are located near your cable input There should be plenty of room to guide the cables away from the modem without straining or crimping them e Airflow around the cable modem should not be restricted e Read this user s guide thoroughly before installing the cable modem 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 15 Internet Service System Requirements Introduction 16 This section provides hardware and software requirements for connecting your cable modem to a PC for high speed Internet service Minimum System Requirements for PCs A PC with a Pentium MM X 133 processor or greater 32 MB of RAM Web browsing software N etscape or Internet Explorer CD ROM drive Minimum System Requirements for Macintosh e MAC OS7 5 e 32MBof RAM System Requirements for an Ethernet Connection e A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed e An active 10 100BaseT Ethernet network interface card NIC installed in your PC System Requirements for a USB Connection e A PC with a Microsoft Windows 98 98SE ME 2000 or XP operating system e A master USB port installed on your PC WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Internet Service Install the Cable Modem Installation Diagram 4004041 Rev A The following diagram illustrates one
14. Click Finish to close the Found New Hardware Wizard window Result The USB drivers are installed on your PC and your cable modem is ready for use Note If you cannot access the Internet contact your cable service provider for further assistance Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Internet Service Install USB Drivers Continued Microsoft Windows XP Follow these steps to install the WebdSTAR cable modem USB drivers for Microsoft Windows XP environments 1 4004041 Rev A Insert the USB Cable M odem Driver Installation Disk into the CD ROM drive of your PC Wait until the POWER and CABLE lights on the cable modem appear solid green then plug the USB cable into the USB port on your PC Result The Found New Hardware Wizard window opens In the Found New Hardware Wizard window select Install from a list or specific location Advanced then click N ext In the Found New Hardware Wizard window select Search removable media floppy CD ROM and then click Next Result The Hardware Installation window opens In the Hardware Installation window click Continue Anyway to continue the installation Result The Found New Hardware Wizard window reopens with a message that the installation has finished Click Finish to close the Found New Hardware Wizard window Result The USB drivers are installed on your PC and your cable modem is ready for use Not
15. E Follow the instructions in this section to configure the WebSTAR cable modem for TCP IP in a Microsoft Windows 95 98 98SE and ME environment Configuring the TCP IP Protocol for Microsoft Windows 95 98 98SE and ME Note Before you install your cable modem you need to have either an Ethernet Network Interface Card NIC with TCP IP communications protocol or a USB network interface installed on your system Follow these steps to install and configure the TCP IP protocol for Microsoft Windows 95 98 98SE and ME environments 1 Click Start select Settings and choose Control Panel Result The Control Panel window opens 2 IntheControl Panel window double click the N etwork icon Result A list of installed network components appears 3 Under the Configuration tab read the list of installed network components to verify your PC contains the TCP IP protocol 4 Does your PC have the TCP IP protocol e If yes go to step 8 e If no click Add Click Protocol and then click Add In the Manufacturers list click Microsoft In the Network Protocols list click TCP IP and then click OK Click the TCP IP Ethernet A dapter protocol and then choose Properties O ON DD VI Click the IP Address tab and then select O btain an IP address automatically 10 Click the Gateway tab and verify that these fields are empty If they are not empty highlight and delete all information from the fields Continued on next pa
16. Power Self Downstream Downstream Ranging Requesting Registering Registration Light Up Test Scan Signal Lock IP Address Complete 1 Power On On On On On On On On 2 Receive Off On Off Off Occasional Occasional Occasional On Blinking Blinking Blinking 3 Send off On off off Occasional Occasional Occasional On Blinking Blinking Blinking 4 Cable off On Slow Blinking Momentary off Blinking 2 Blinking 4 On 1 Blink On Blinks Blinks 5 PC off On Off On or Off On or Off On or Off On or off On or Off or On Blinking Blinking Blinking Blinking Blinking 6 Linel Off On Off Off Off Off Off Off 7 Line 2 Off On Off Off Off Off Off Off 1The PC light is on whenever a PC is connected to the modem and it blinks to indicate that data is being transferred If the modem is used to provide telephone service only and is not connected to a PC the PC light is off 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide Continued on next page 11 Functions of the Front Panel Lights Continued Normal Operations 12 The following chart illustrates the appearance of the front pane lights on the cable modem during normal operations Front Panel Lights During Normal Operations Front Panel Light Normal Operations 1 Power On 2 Receive Blinks To indicate that the modem is receiving data from the network 3 Send Blinks To ind
17. Scientific Atlanta Bringing the Interactive Experience Home WebSTAR DPX2203 and EPX2203 VoIP Cable Modem User s Guide WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide Overview Introduction Welcome to the world of high speed Internet and high quality digital teleohone service Your new WebSTAR Model DPX2203 or Model EPX2203 Cable Modem with Embedded MTA is a modem that meets industry standards for high speed data connectivity along with digital telephone service The DPX2203 or EPX2203 offers the following outstanding features e Data Over Cable System Interface Specifications DOCSIS technology to deliver high end performance and reliability e 10 100BaseT Ethernet and USB ports to provide connectivity for high speed data services or to other Internet devices e Two RJ 11 telephony ports for connecting conventional telephones or fax machines This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your DPX2203 or EPX2203 cable modem for high speed Internet or digital telephone service or both simultaneously Refer to the appropriate section in this guide for the specific information you need for your situation Contact your cable service provider for more information about subscribing to these services In This Guide This guide contains the following topics Section A 2 IMPORTANT RULES FOR SAFE OPERATION Section B Before You B
18. TCP IP Options window Note In some cases the Load only when needed option will not appear If it appears select the option A check mark appears in the option Verify that the Use 802 3 option located in the upper right hand corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click Info in the lower left hand corner Is there a Hardware Address listed in this window e If yes click OK To dosethe TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure e If no you must power down your Macintosh With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh The computer will start and you will hear the Apple chime do not release these keys Continue pressing these keys for up to three chimes then release the keys and allow the computer to restart When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized A pple dealer or Apple technical support center for further assistance WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Internet Service Install USB Drivers Introduction This section contains instructions for installing the WebSTAR cable mod
19. ble modem to the same wires Continued on next page 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 33 Telephone Service Install the Cable Modem Continued Installation Diagram The following diagram illustrates one of the various connection options that are available to you Home Telephone Wiring Line 2 Cable Ready TV VCR or Set Top Converter RF i Cables im aE aR ga GS Ge Home Telephone Wiring Line 1 Ethernet Cable 710703 Note Professional installation may be available Contact your local cable service provider for further assistance Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Telephone Service Install the Cable Modem Continued Installing the Cable Modem Follow these steps to install the cable modem to provide telephone service 1 4004041 Rev A Connect a telephone fax machine or analog modem to each of the appropriate RJ 11 ports on the cable modem N otes e Thecable modem provides one line of telephone service on each of the RJ 11 connectors e Service must be set up and enabled by the cable telephone service provider e Thetwo center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network e Thetelephone port labeled Line 1
20. e If you cannot access the Internet contact your cable service provider for further assistance WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 25 Internet Service Frequently Asked Questions Introduction This section provides answer to frequently asked questions about cable modem Internet service For questions about cable modem telephone service see Telephone Service Frequently Asked Questions later in this guide Frequently Asked Questions 26 Q What if I don t subscribe to cable TV A If cable TV is availablein your area data service may be made available with or without subscribing to cable TV service Contact your local cable service provider for complete information on cable services including high speed Internet access Q How do I arrange for installation A Professional installation from your cable service provider may be provided A professional installation ensures proper cable connection to the modem and to your PC and this installation ensures proper configuration of all hardware and software settings Contact your cable service provider for more information about installation Q How does the WebSTAR Cable Modem connect to my computer A Thecable modem connects to the USB port or the 10 100BaseT Ethernet port on your PC If your PC is not equipped with an Ethernet interface an Ethernet card is available from your local PC or office supply retailer or from your cable service provider Q
21. e receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the cable company or an experienced radio television technician for help Any changes or modifications not expressly approved by Scientific Atlanta could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below isa requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your cable service provider for any questions you may have regarding the operation or installation of this device FCC Declaration of Conformity This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 the device may not cause harmful interference and 2 the device must accept any interference received including interference that may cause undesired operation WebSTAR Cable Modem Models DPX2203 and EPX2203 Scientific A tlanta Inc 5030 Sugarloaf Parkway Lawrenceville Georgia 30044 USA Telephone 770 236 1077 Continued on next page 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 39 FCC Compliance
22. egin Section C Front and Back Panel Components Section D 11 Internet Service Installation Section E 29 Telephone Service Installation Notices Le FCC Compliance For Information 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 1 Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This section provides important safety instructions that you must read and follow In this Section This section contains the following topic IMPORTANT RULES FOR SAFE OPERATION 2 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A IMPORTANT RULES FOR SAFE OPERATION Note to Installer Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Article 820 40 of the NEC Section 54 Part of the Canadian Electrical Code that provides guidelines for proper grounding and in particular specifies that the CATV cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock Therefore it is dangerous to make any kind of contact with any inside part of this product Read and Retain These Instructions CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS NE PAS OUVRIR CAUTION To reduce the risk of electric shock do no
23. em USB drivers if your PC is equipped with a USB interface and a Microsoft Windows 98 98SE ME 2000 or XP operating system The USB driver installation procedures are different for each operating system Follow the appropriate instructions in this section for your operating system Note If your PC does not havea USB interface you may skip this section Microsoft Windows 98 98SE or ME Follow these steps to install the WebdSTAR cable modem USB drivers for Microsoft Windows 98 98SE ME environments 1 4004041 Rev A Insert the USB Cable M odem Driver Installation Disk into the CD ROM drive of your PC Wait until the POWER and CABLE lights on the cable modem appear solid green then plug the USB cable into the USB port on your PC Result The Add New Hardware Wizard window opens Click Next In the Add New Hardware Wizard window select Search for the best driver for your device Recommended then click N ext In the Add New Hardware Wizard window sdect CD ROM drive and then click N ext In the Add New Hardware Wizard window select The updated driver Recommended and then click N ext In the Add New Hardware Wizard window click N ext Results e The Copying Files window opens e After 10 to 20 seconds have passed the Add N ew Hardware Wizard window reopens Click Finish Result The System Settings Change window opens The driver installation is complete Click Yes to restart your computer Results e
24. ess written permission of Scientific A tlanta Inc Software Use Notice The software described in this document is copyrighted and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement Firmware Use Notice The firmware in this equipment is copyrighted You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without express written consent is prohibited 38 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A FCC Compliance United States FCC Compliance Note This device has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate th
25. ge 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 19 Internet Service Configure TCP IP Continued 11 12 13 14 15 Click the DNS Configuration tab and then select Disable DNS Click OK Result The Copying Files window opens When the system finishes copying the files click OK Close all networking windows When the System Settings Change dialog box opens click YES to restart your computer Results e Thecomputer restarts e TheTCP IP protocol is now configured on your PC and your cable modem and it is ready for use Note If you cannot access the Internet contact your cable service provider for further assistance Renewing the IP Address for Microsoft Windows 95 98 98SE and ME If your PC cannot access the Internet after the cable modem is online it is possible that your PC did not renew its IP address Follow these steps to renew the IP address on your PC 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execute the winipcfg command Result The P Configuration window opens 3 Click the down arrow to the right of the top fied and select the Ethernet adapter that is installed on your PC Result The P Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew Result The P Configuration window displays a new IP address 5 Click OK to closetheIP Configuration windo
26. he modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the up link port of the hub The LINK light of the hub illuminates continuously The modem does not register a cable connection e The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your cable service provider to determine whether you are using the correct cable e Verify that you have followed the procedure for Renewing the IP address for M icrosoft Windows 95 98 98SE or ME PCs earlier in this guide Note If you have Microsoft Windows 2000 NT or XP consult your user s manual for the procedure for renewing the IP address on your PC e Your USB interface may be malfunctioning Refer to the troubleshooting information in your USB documentation Continued on next page 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 27 Internet Service Troubleshooting Continued Check and Correct 28 If your cable modem does not operate as expected the following tips may help If you need further assistance contact your cable service provider Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall sw
27. icate that the modem is sending data to the network 4 Cable On 5 PC On When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem Blinks When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports Note With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the light illuminates continuously Whenever data is being sent through both data ports Ethernet and USB simultaneously the light blinks as described above 6 Line 1 On when line 1 is in use 7 Line 2 On when line 2 is in use Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Functions of the Front Panel Lights Continued Special Conditions The following chart describes the appearance of the front panel lights on the cable modem during special conditions to show that you have been denied network access If the front pand lights on the cable modem indicate that network access is denied contact your cable service provider Front Panel Lights During Special Conditions Front Panel Lights Network access Denied 1 Power Slow Blinking 1 time per second 2 Receive Slow Blink
28. ing 1 time per second 3 Send Slow Blinking 1 time per second 4 Cable Slow Blinking 1 time per second 5 PC Slow Blinking 1 time per second 6 Line 1 Off 7 Line 2 Off 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 13 Section D Internet Service Installation Internet Service Overview Introduction This section provides information and procedures to assist you in placing installing configuring operating and troubleshooting your DPX2203 or EPX2203 Cable Modem for high speed Internet service In this Section This section contains the following topics Internet Service Before You Begin 15 Internet Service System Requirements 16 Internet Service Install the Cable Modem Internet Service Configure TCP IP 19 Internet Service Install USB Drivers 23 Internet Service Frequently Asked Questions 26 Internet Service Troubleshooting 27 14 WebSTAR DPX2203 or EPX2203 VolP Cable Modem User s Guide 4004041 Rev A Internet Service Before You Begin Contacting Your Local Cable Service Provider You need to set up an Internet access account with your local cable service provider in order to use your cable modem When you contact your cable service provider verify the following conditions e Does the cable service to your home support two way DOCS IS compatible cable modem access If your cable service provider does not provide two way service this modem will not be ab
29. itch If a wall switch controls the electrical outlet make sure the switch is in the ON position Verify that the POWER and CABLE lights on the front panel of your cable modem are shining Verify that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedure for Installing the USB Drivers for M icrosoft Windows 98 98SE ME 2000 and XP earlier in this guide if you are using the USB connection Verify that you have called your cable service provider and given them the serial number and MAC address of your cable modem If you are using a cable signal splitter so that you can connect the cable modem to other devices remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input If the cable modem now functions properly the cable signal splitter may be defective and may need to be replaced WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Section E Telephone Service Installation Telephone Service Overview Introduction This section provides procedures to assist you in placing installing configuring operating and troubleshooting your DPX2203 or EPX2203 Cable M odem for telephone service In this Section Thi
30. le to communicate with your cable service provider s Internet access service e Do you have an active RF coaxial cable connection near your PC If your current cable input is not conveniently located near your PC your cable service provider can install one e Do you have an Internet access account Y our cable service provider will set up your Internet access account and they will become your Internet Service Provider ISP to enable you to send and receive e mail access the World Wide Web and receive other Internet services You may also need to give your cable service provider the following information e Theserial number of the modem e The M edia Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N TheMAC address consists of a series of alphanumeric characters preceded by MAC The following illustration shows a sample bar code label i ifi MODEM NO 000000091 DN Scientific INIT USB MAC 004078 000052 Atlanta SIN 101234724 e TES IVAN 004078 CABLE MODEN TH ENT CMCI MAC 00407B 000054 P N 4003254 MAC 00407B 0000531 Mus UIA LISTED MTA MAC 00407B 000053 date of mfg Factory ID 1 eins MADE IN TAIWAN MC MAC Address Serial Number 10710 Selecting a Location for Your Modem Select the location for your workspace and consider these recommendations e Position your P
31. lephones a professional installer can connect the cable modem to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the cable modem near an existing telephone outlet See Install the Cable M odem to Provide Telephone Service later in this guide for further instructions Choose a location that is relatively protected from accidental disturbance or harm such as a closet basement or other protected area Choose a location so that there is plenty of room to guide the cables away from the modem without straining or crimping them Airflow around the cable modem should not be restricted Read this user s guide thoroughly before installing the cable modem WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 31 Telephone Service Telephone Requirements Introduction This section provides hardware and software requirements for utilizing your cable modem for telephone service Number of Telephone Devices The RJ 11 telephone style connectors on the cable modem can each provide telephone service to multiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the td ephone devices that are connected M any telephone devices are marked with a Ringer Equivalent Number REN Each tdephone port on the cable modem can support up to a5 REN load The sum of the REN load on all of the
32. nect to home telephone wiring to conventional telephones or fax machines 4 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC 5 USB 12 Mbps USB port connects to the U SB port on T10702 your PC 6 CABLE IN F Connector connects to an active cable signal from your cable service provider AA CAUTION Do not connect your PC to both the Ethernet and USB ports at the same time Note You can connect two separate PCs to the cable modem at the same time by connecting one to the Ethernet port and one to the USB port This dual connection requires that you purchase two IP addresses from your ISP See Internet Service Install the Cable M odem in Section D of this guide 10 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Functions of the Front Panel Lights Initial Power Up Calibration and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the front panel lights on the cable modem during power up calibration and registration on the network Use this chart to troubleshoot the power up calibration and registration process of your cable modem Note After the cable moden completes step 8 Registration Completed the modem proceeds immediately to Normal Operations on page 12 Front Panel Lights During Initial Power Up Calibration and Registration Step gt 1 2 3 4 5 6 7 8 FrontPanel
33. next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 3 IMPORTANT RULES FOR SAFE OPERATION Continued Accessories Do not use accessories with this equipment unless recommended by your cable service provider Ventilation This equipment has openings for ventilation that protect it from overheating To ensure the reliability of this equipment do not obstruct the openings e Do not place other equipment lamps books or any other object on the top of or beside this equipment e Do not place this equipment in any of the locations that follow On a bed sofa rug or similar surface Over a radiator or a heat register e In an enclosure such as a bookcase or equipment rack unless the installation provides proper ventilation Overloading Do not overload electrical outlets extension cords or integral convenience receptacles as this can result in a risk of fire or dectric shock For equipment that requires battery power or other sources to operate refer to the operating instructions for that equipment Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not expose this equipment to liquid or moisture Do not place this equipment on a wet surface Do not spill liquids on or near this equipment Lightning and Power Surges Plug your equipment into a surge protector
34. ns the following items e One WebSTAR Cable M odem e One Ethernet cable CAT5 RJ 45 e One USB cable e One power adapter with power cord If any of the items listed is missing please contact SciCare Broadband Services at 1 800 283 2636 for assistance N otes e You will need an optional cable signal splitter and additional standard RF coaxial cable if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your cable modem e Cables and other equipment needed for telephone service must be purchased separately Contact your cable service provider to inquire about the equipment and cables you need for telephone service 4004041 Rev A WebSTAR DPX2203 or EPX2203 VolP Cable Modem User s Guide 7 Section C Front and Back Panel Components Overview Introduction This section provides descriptions of the DPX2203 or EPX2203 front and back pand components and the functions of the lights on the front panel In this Section This section contains the following topics WebSTAR Cable Modem Front Pana e WebSTAR Cable Modem Back Panel 10 Functions of the Front Panel Lights 11 8 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A WebSTAR Cable Modem Front Panel Front Panel Components The following illustration describes the lights on the front panel of the cable modem 4004041 Rev A 7 1 2 1S a 3 2 gt 3S ao E
35. nta Inc All rights reserved 42 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A AN Scientific Atlanta Bringing the Imberacttive Expenence Home Scientific Atlanta Inc 5030 Sugarloaf Parkway Box 465447 Lawrenceville GA 30042 710 236 5000 www scientificatlanta com This document includes various trademarks of Scientific Atlanta Inc Please see the Notices section of this document for a list of the Scientific Atlanta trademarks used in this document All other trademarks shown are trademarks of their respective owners Product and service availability is subject to change without notice 2003 by Scientific Atianta Inc All rights reserved July 2003 Printed in USA Part Number 4004041 Rev A
36. of the various connection options that are available to you Home Telephone Wiring Line 2 bot De 7 H Ha CA d NE T Home Telephone Wiring Line 1 Cable Ready TV VCR or Set Top Converter ee RF a Cables Ethernet Cable 710703 Note Professional installation may be available Contact your local cable service provider for further assistance Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 17 Internet Service Install the Cable Modem Continued Installing the Modem for High Speed Data Service The following installation procedures explain how to set up and configure your cable modem if you plan to use high speed data service If you plan to use your modem for telephone service only go to Telephone Service Install the Cable M odem later in this guide gt WARNING To avoid personal injury or damage to your equipment follow these steps in the exact order shown Follow these steps to install your modem for high speed data service 1 Power off your PC and unplug it from the power source 2 Connect your PC to either the Ethernet port or the USB port using the appropriate data cable Note You can connect two separate PCs to the cable modem at the same time by connecting one to the Ethernet port and one to the USB port 3 Insertthe AC power adapter cord into the DC power connector on the back of the cable modem and then plug
37. onfigured on your PC and your cable modem and it is ready for use Note If you cannot access the Internet contact your cable service provider for further assistance Microsoft Windows XP Follow these steps to install and configure the TCP IP protocol for Microsoft Windows XP environments 1 4004041 Rev A Click Start select Connect to and choose Show all connections The Network Connections window opens IntheLAN or High Speed Internet section double click the Local Area Connection icon The Local Area Connection window opens Follow steps 3 through 6 of the previous procedure Microsoft Windows 2000 in this section Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 21 Internet Service Configure TCP IP Continued Macintosh Follow these steps to verify that the TCP IP communications protocol and an Ethernet device are installed on your Macintosh computer 1 10 22 Click theA pple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder gray bar at the top of the screen Scroll down to the bottom of the menu and then click User M ode Click Advanced in the User Mode window and then click OK Click the U p D own selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Active in the
38. ontact an electrician to replace your obsolete outlet Damage that Requires Service For damage that requires service unplug this equipment from the electrical outlet Contact your cable service provider when any of the following situations occur e Thereis damage to the power cord or plug e Liquid enters the equipment e A heavy object falls on the equipment There is exposure to rain or water e Operation is not normal the instructions describe the proper operation If you drop this equipment or damage the cabinet of this equipment If this equipment exhibits a distinct changein performance Upon completion of any service or repairs to this equipment cable modem ask the service technician to perform safety checks to determine that the equipment is in proper operating condition 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 5 Section B Before You Begin Overview Introduction When you receive your WebSTAR Cable Modem you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged This section provides an equipment checklist In this Section This section contains the following topics rr Check Your Equipment 6 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Check Your Equipment Equipment Checklist Before you install your cable modem check the items in the carton The carton contai
39. s Verify that your cable service is active and that it supports two way service Verify that you have called your cable service provider and given them the serial number and MAC address of your cable modem if your cable service provider requests this information If you are using a cable signal splitter so that you can connect the cable modem to other devices remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input If the cable modem now functions properly the cable signal splitter may be defective and may need to be replaced WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 37 Notices Trademarks Scientific A tlanta and the Scientific A tlanta ARCs logo are registered trademarks of Scientific A tlanta Inc WebSTAR DPX2203 EPX2203 and Bringing the Interactive Experience Home are trademarks of Scientific A tlanta Inc Other trademarks listed herein are the property of their respective owners Disclaimer Scientific A tlanta Inc assumes no responsibility for errors or omissions that may appear in this guide Scientific A tlanta reserves the right to change this guide at any time without notice Documentation Copyright Notice 2003 Scientific A tlanta Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the expr
40. s section contains the following topics Telephone Service Before You Begin Telephone Service Ta ephone Requirements Telephone Service Install the Cable Modem 33 Telephone Service Frequently Asked Questions 36 Telephone Service Troubleshooting 37 4004041 Rev A WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 29 Telephone Service Before You Begin Contacting Your Local Cable Service Provider You need to set up a tdephone account with your local cable service provider in order to use your cable modem for telephone service When you contact your cable service provider verify the following conditions e Does the cable service to your home support two way DOCS S compatible cable modem access If your cable service provider does not provide two way service this modem will not be able to communicate with your cable service provider s Internet access and telephone services e Can you transfer your existing telephone numbers from another telephony service provider to your current cable telephony service provider In some areas you may be able to transfer your existing tdephone numbers or your cable telephony service provider will assign anew telephone number for each current or additional active telephone line Discuss these options with your cable telephony service provider You may also need to give your cable service provider the following information e Theserial number of the modem e The M edia Access Control
41. stall the Cable Modem Introduction The cable modem can be used to provide telephone service for one or two telephone lines This section describes how to connect a single telephone fax machine analog telephone modem or other telephone device to each td ephone port on the cable modem Important Connecting the cable modem permanently to the installed home telephone wiring is not covered by this document Installing the Cable Modem to Provide Telephone Service H eed the following warnings and caution and then follow the subsequent installation procedures to ensure proper cable modem installation and configuration for providing telephone service 1 WARNING e Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service H azardous electrical voltages can exist on the telephone ports on the cable modem and can be present on any connected wiring Telephone wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to modify any connected telephone wiring To avoid personal injury follow the steps on page 35 in the exact order shown CAUTION To prevent possible damage to equipment disconnect any other telephone service before connecting your ca
42. t remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE This symbol is intended to alert you of the presence of important operating and maintenance servicing instructions in the literature accompanying this product e Read all of theinstructions before you operate this equipment Give particular attention to all safety precautions Retain the instructions for future reference e Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this equipment e Comply with all instructions that accompany this equipment Cleaning the Equipment Before cleaning this equipment unplug it from the electrical outlet Use a damp cloth to clean this equipment Do not use a liquid cleaner or an aerosol cleaner Do not use amagnetic static cleaning device dust remover to clean this equipment Placement Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place this equipment on a stable surface The surface must support the size and weight of this equipment Place this equipment either horizontally or vertically ras WARNING Avoid personal injury and damage to this equipment An unstable surface may cause this equipment to fall 4004041 Rev A Continued on
43. tion if you are not currently subscribing to Internet service Q How many telephones can I connect A TheRJ 11 telephonestyle connectors on the cable modem can each provide telephone service to multiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the td ephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each tdephone port on the cable modem can support up to a5 REN load Thesum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN Q Can I surf the Internet and make telephone calls at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Telephone Service Troubleshooting Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your cable service provider to determine whether you are using the correct cable There is no dial tone
44. w you have completed this 20 procedure N otes e If you have Microsoft Windows 2000 NT or XP consult your user s manual for the procedure for renewing the IP address on your PC e If you cannot access the Internet contact your cable service provider for further assistance Continued on next page WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User s Guide 4004041 Rev A Internet Service Configure TCP IP Continued Microsoft Windows 2000 Follow these steps to install and configure the TCP IP protocol for Microsoft Windows 2000 environments 1 Click Start select Settings and choose N etwork and Dial up Connections Result The Network and Dial up Connections window opens In the Network and Dial up Connections window double click the Local Area Connection icon Result The Local Area Connection Status window opens In the Local Area Connection Status window click Properties Result The Local Area Connection Properties window opens In the Local Area Connection Properties window click Internet Protocol TCP IP and then click Properties Result The Internet Protocol TCP IP Properties window opens In the Internet Protocol TCP IP Properties window select both O btain an IP address automatically and Obtain DNS server address automatically then click OK When the Local N etwork window opens click Yes to restart your computer Results e Thecomputer restarts e TheTCP IP protocol is now c
Download Pdf Manuals
Related Search