Samsung WF8702RSW User's Manual
Contents
1. How to contact us or complain e Call our Customer Service Department on 08444 810 100 e Write to the Customer Care Manager at Domestic amp General Insurance PLC Leicester House 17 Leicester Street Bedworth Warwickshire CV12 8JP e Email us by clicking on contact us on our website www domgen com We want you to contact us so that we know what you think of us and the services we provide We hope that you are satisfied with our response to your enquiry If you are not satisfied you can ask for your case to be reviewed by us and a final decision made on behalf of the Managing Director If you are still not satisfied you can ask the Financial Ombudsman Service to review your case They can be contacted at South Quay Plaza 183 Marsh Wall London E14 9SR Email enquiries financial ombudsman org uk 5 Fraud This plan will not be valid if any information you give us is false or exaggerated 6 Governing law and your statutory rights Purchasing this plan does not affect your statutory rights The information provided including the terms and conditions have been provided in English We will communicate in English and English Law will apply to all our insurance contracts unless we agree otherwise with you 7 Rights of third parties This plan is for the benefit of you and anyone else we have agreed with you No benefits will be given to anyone else 8 Transferring your plan You can transfer your plan to a new owner of the equipment a2. 1234 Our product and our service Domestic amp General Insurance PLC only offers its own insurance products which meet the demands and needs of those who wish to ensure that their domestic electrical appliance is protected against the costs of repair or replacement in the event of a breakdown We are providing you with information about the details of our product and its terms You will not receive advice from us on whether it is suitable for your needs you should make your own choice whether it is suitable Important Data Protection Information Your details will be held and used by Domestic amp General Services Limited Domestic amp General Insurance PLC Samsung Electronics UK Limited and selected companies acting on our behalf to administer your plan We may pass your data to any relevant regulator or dispute resolution provider We may also use your data for training and testing purposes Unless you have already notified us that you do not wish your details to be used for other purposes your details may also be used by us or carefully selected third parties for other marketing purposes We may disclose your information to our service providers and agents for these purposes We and the third parties may contact you by mail telephone or email If you do not want your data to be used for other purposes and you have not already notified us please write to the Data Protection Officer at Domestic amp General Freepost CV2560 BEDWORTH Warwic
3. 2Samsung5YrITB_DG01978_1208 qxd 24 12 08 11 37 Page 1 Free 5 Year Warranty Promotion is valid for purchases made between 26th December 2008 30th June 2009 Available for models WF8702RSW WF8702RSS WF8704RSW WF8704RSS WF8802RPA WF8802RPZ WF8804RPA and WF8804RPZ Silver SAMSUNG A ee Wash D am Temp Rinse Spin Air e O Lg 2Samsung5YrITB_DGO1978 _ 1208 qxd 24 12 08 11 37 Page 2 i 2DPA Terms and Conditions Details of Cover Free 5 Year Warranty Promotion Samsung Electronics UK Limited Domestic amp General Breakdown Insurance Extended Warranty e Company Name Product Name Manufacturer Warranty Product Type Insured Product No Manufacturer Guarantee Product Provider Underwriter Samsung Electronics UK Limited Domestic amp General Insurance PLC x v v v See Terms amp Conditions v v v re v v Cover Period Years 1 2 Duration of Cover Commence from date of purchase for 24 months 2 years Commence at the expiry of Manufacturer 24 months 2 years Guarantee for 36 months 3 years at expiry of manufacturer s guarantee Significant Features amp Benefits Breakdown Cover Parts amp Labour v See Terms amp Conditions Significant Exclusions and Limitations Conditions Promotional 5 year Cover applies to appliances registered within 28 days of purchase only Age of Appliance Offer applies to new appliances only Product Replaceme
4. kshire CV12 8BR To help keep your details accurate we may use information we receive from our partners You can ask for a copy of your details for a small fee and to correct any inaccuracies To improve our service we may monitor or record our communications with you DG01978 1208 TO REGISTER YOUR GUARANTEE PLEASE COMPLETE ALL SECTIONS IN BLOCK CAPITALS Return this form in an envelope to Samsung 5 Year Free Promotion Leicester House 17 Leicester Street Bedworth Warwickshire CV12 8JP CUSTOMER DETAILS Mr Mrs Ms Miss First Name Surname Telephone Please include your STD code Date of Birth Optional Email Address House Number Postcode it is essential to fill in your postcode DGO01978 1208 PRODUCT DETAILS Description WASHING MA CH INE Serial No Purchase Date Purchase Price to nearest Model No WF8702RSW WF8704RSW WF8802RPA WF8804RPA WF8702RSS WF8704RSS WF8802RPZ WF8804RPZ Important Data Protection Information Domestic amp General Services Limited and Domestic amp General Insurance PLC are members of the Domestic amp General Group We or our agents and Samsung Electronics UK Limited will use your personal details and information we obtain from other sources for customer services and administration for marketing and to analyse your purchasing preferences We may keep your information for a reasonable period for these purposes We or our business partners may contact you by mai
5. l telephone e mail or other electronic messaging services with offers of goods and services or information that may be of interest to you By providing us with your telephone number or email address you consent to being contacted by these methods If you do not wish to receive marketing information by these methods from Samsung Electronics UK Limited and Domestic amp General tick this box or our other business partners tick this box 740 6 610 1 FOR OFFICE USE Branch Number Agent Number
6. nt Statement of Price Purchase Costs Free Fr See Terms amp Conditions See Terms amp Conditions See Terms amp Conditions See Terms amp Conditions Samsung Electronics UK Limited Terms and Conditions Years 1 amp 2 The warranty applies from the date of purchase by the first customer and is transferable only between end users This warranty does not affect your statutory rights as a consumer in any way See Terms amp Conditions See Terms amp Conditions See Terms amp Conditions Cancellation amp Termination How to arrange a repair How to contact us or complain Financial Ombudsman Service x Financial Services Compensation Scheme x What is not covered by your Warranty The Samsung warranty covers manufacturing defects only Please note that this does not include consumable items such as batteries bulbs ink cartridges etc The liability of Samsung Electronics or its appointed maintenance agent is limited to the cost of repair and or replacement of the product under warranty The warranty is invalidated if the defect is caused howsoever by misuse neglect and tampering or incorrect adjustment It is invalidated if unauthorised persons carry out any alterations or repairs Also the warranty is invalidated in the following cases For the repair of a domestic product used in a commercial environment For repair due to incorrect installation in your home For repair to any unit where the serial n
7. nt j Routine maintenance cleaning and servicing k Labour charges for work outside our repairer s normal working hours which are Monday Friday 9am to 5pm I Repairs carried out outside the United Kingdom unless we agree otherwise in writing m Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down including any costs to remove or reinstate built in or fitted equipment n Cosmetic damage such as damage to paintwork or dents or scratches to the equipment 0 The cost of replacing any item or accessory that is intended to be replaceable These include fuses batteries light bulbs fluorescent tubes and related starters filters attachments cables plugs light covers or rain covers p Costs due to rust corrosion or water damage q Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmission of any type r Delivery and installation charges if a replacement takes place as detailed in Terms of replacement 3 How to arrange a repair You can find details of how to arrange your repair in section 7 of your plan document If you need to contact us before this arrives call us on 08444 810 100 You must use our approved repairer who will normally send the repair bill to us so that you have no repair bill to pay In the unlikely event that we advise you to pay the repairer yourself we will tell you how to claim 4
8. s long as you give us written details of the new owner Your plan cannot be transferred to any other equipment 9 Phoning us We may record your phone calls with our representatives to monitor and improve the quality of the service we provide 10 Other plans or insurance If when you require breakdown protection there is any other service agreement or an insurance policy under which you are entitled to claim we will only pay an appropriate proportion 11 The Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme You may be entitled to compensation under the scheme if we cannot meet our obligations This depends on the type of business and the circumstances of the claim Our obligations to you are covered for 100 of the first 2 000 and 90 of the remainder of the claim without any upper limit Further information about compensation scheme arrangements is available from the FSCS at www fscs org uk or calling them on 020 7892 7300 OTHER IMPORTANT PRE CONTRACT INFORMATION Further information about us and our regulator Domestic amp General Insurance PLC company registration number 485850 whose office address is Swan Court 11 Worple Road Wimbledon SW19 4JS is authorised and regulated by the Financial Services Authority FSA registration number 202111 Our address and details of our authorisation can be checked on the FSA web site www fsa gov uk register or contacting the FSA on 0845 606
9. umber has been removed Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product What do do if need a service In the event that you should require service assistance please contact the Samsung Customer Care Team on 0845 SAMSUNG 7267864 Please have your full Samsung Model number and serial number date and place of purchase and a brief description of the fault query ready when contacting our service team Domestic amp General Terms and Conditions Years 3 4 amp 5 Promotion only available on the following models e WF8702RSW e WF8802RPA e WF8704RSW e WF8804RPA Significant features and benefits explained Breakdown the cost of repair to the equipment following a mechanical or electrical fault which stops the equipment working properly e WF8702RSS e WF8704RSS e WF8802RPZ e WF8804RPZ 1 Terms of replacement We will always subject to the full terms conditions and exclusions of your plan repair your equipment unless a we cannot repair it or b we cannot obtain the spare parts to repair it or c if it is under 5 years old and we can replace it for less than the cost of the repair We will only replace your equipment if we have agreed to do so before a repair is carried out When we have replaced your equipment your plan will end immediately and there will be no refund of the fee you have paid When we have replaced
10. your equipment you may dispose of the original equipment if it is in your possession If we do not repair your equipment we will replace it with equipment of the same or similar make and specification You must also pay us for our supplier s delivery and or installation charges and any outstanding fee instalments If we cannot reasonably arrange a replacement we will pay you a contribution towards the cost of the new equipment usually this will be vouchers redeemable from a retailer chosen by us We will base this contribution on the price we would normally obtain directly from our chosen supplier We will not be responsible for any costs that you may incur to dispose of your original equipment 2 What is not included in your plan a Costs provided by any manufacturers suppliers or repairer s guarantee or warranty b The equipment being recalled by the manufacturer c The cost of modifying the equipment d Claims arising from your failure to follow the manufacturer s instructions e Claims arising from using your equipment in a non domestic or commercial environment unless we agree to the use in writing beforehand f Accidental damage theft attempted theft malicious damage or damage caused by fire or explosion g Claims arising from floods lightning storms frost or other bad weather conditions h Claims arising from any problem with the supply of electricity gas or water i Costs if no fault is found with your equipme
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