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Samsung E330 User's Manual

1. soft keys the function of these end power key to end a call or if your change according to what you are doing phone is ringing to reject call key a call and divert it to your to answer a call or Orange Answer Phone to make an outgoing call Press and hold to switch your phone on scroll keys to move through the menu clear cancel key options and to access your to delete a character when camera and other favourite entering text or to return to menu options the previous screen 11 get to know your phone switch your phone on To switch your phone on press and hold f gt make your way around the menus To enter the menus press Menu Use the scroll keys to find your way around the menus Each menu has its own set of submenus Have a look at the menu map overleaf for a breakdown of the submenus 12 make your selection The soft keys control how you choose a function On your display you will see what feature the soft key controls depending on what you are doing at the time So for example from the main display the left soft key will open your main Menu and the right soft key will open your Phonebook Use the scroll keys as shortcuts from the main display See page 68 for more information on using your shortcut keys From inside the menus press the left soft key to Select an option You can return to the main display at any time from any menu simply by pressing f gt How do change
2. 112 3 3 3 4 3 5 you must provide the following 3 2 1 the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost 3 2 2 full details of how the loss theft or damage occurred and 3 2 3 any other information and evidence as may reasonably be requested by Orange regarding the cause of loss or damage Orange will arrange repair or replacement on behalf of the insurers Lost stolen or damaged antennas will be repaired replaced where appropriate free of charge once only You or any authorised user of the phone must at all times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss theft or damage exclusions A replacement or repair will not be provided under the terms of the Insurance where the loss or damage is caused by or consists of 4 1 1 normal wear and tear or deterioration depreciation rusting or oxidisation atmospheric or climatic conditions or other gradually operating cause 4 1 2 confiscation or detention 4 1 3 improper maintenance repair or modification 4 1 4 defective materials or workmanship covered by the manufacturer s warranty 4 1 5 breakdown of or interruption to the network service 4 1 6 loss of use or consequential loss of any kind 4 1 7 cosmetic damage which does reference not impair the normal functions of the
3. number of people trying to use the network at the same time and faults in other telecommunication networks to which the Network is connected 3 1 2 the quality of our Services may not be at its best inside buildings or below ground When you move outside the Orange enhanced service area this may result in 3 2 1 the call being terminated if you are on a video call 3 2 2 the speeds at which data is downloaded being affected Any coverage maps are our best estimate but not a guarantee of service coverage which may vary from place to place 3 4 3 5 reference Services may sometimes be affected by maintenance and upgrading The Network and the Services may from time to time require upgrading modification maintenance or other works These may result in some or all of the Services becoming temporarily unavailable In such cases we ll do everything we can to keep the period of non availability to a minimum However some interruption may be inevitable suspension of Services We may suspend some or all of the Services you use without giving you notice if 3 5 1 we have good reason to believe that you haven t complied with one or more of the terms of your Contract 129 reference 130 3 5 2 you don t pay your bill within the time stipulated in Condition 6 2 we reserve the right to place a Bar on some or all of the Services from your Device with the exception of calls to the emergency services This Ba
4. premium payment Insurance cover will cease if any premium is not paid on the due date unless such delay is due to a processing error by any clearing bank or similar Your phone will not be replaced or repaired if any sum is due by you to Orange general It is a condition of this policy that the replacement of any phone will only be made with an Orange product Wherever possible reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification 6 2 6 3 6 4 6 5 Replacement phones may be supplied from refurbished stock that have been tested and are fully functional In the event of a claim you are only entitled to repair or replacement at the option of Orange of your phone There is no entitlement to any monetary settlement under the terms of the Orange Care Insurance policy The Insurance period will be unaffected by the replacement of your phone and will continue to apply from the date the Insurance first came into force Should you find a phone that you have reported lost or stolen before you have received a replacement you must report this to Orange immediately so that the delivery of the replacement can be cancelled If you fail to do so we reserve the right to impose a charge for any attempt to 6 6 6 7 6 8 6 9 reference deliver the replacement When a replacement phone has been supplied due to accidental or malicious damage the original
5. re never out of touch for long Great value cover for 5 per month 92 To get Orange Care call customer services on 150 if you are a pay monthly customer or 450 if you are a pay as you go customer Note Orange Care includes insurance and warranty which is subject to terms and conditions and exclusions as stated in the reference section You should read these carefully Protecting your phone Accidents happen which is why we offer Orange Care However we do ask that you take good care of your phone and follow just a few basic steps to help protect your phone Don t leave your phone unattended in a public place Don t leave your phone in a vehicle a If this can t be avoided please make sure it s locked in the boot or locked in the glove compartment Never loan your phone to someone else How to claim Report the loss theft or damage to Orange as soon as possible Loss theft or malicious damage claims must be reported to the police immediately or as soon as possible within 24 hours of discovery To make a claim or to have your phone barred to prevent unauthorised use simply call Orange customer services a To speed up your claim make a note of the key facts before calling eg time of theft where you lost it how it got damaged and what the damage is steps taken to recover your phone and any other relevant details You must provide any assistance and or ensure your p
6. 345 from their Orange phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone Pay as you go customers can purchase Orange Care by calling 450 from their Orange phone or 07973 100 450 from any other phone insurance terms Orange Personal Communications Services Limited Orange is monitored by HSBC Insurance Brokers Limited which is a member of the General Insurance Standards Council Orange is authorised by the insurer to collect premiums to accept or decline 2 3 2 4 claims to arrange repairs and issue replacement phones on behalf of the insurer For the purposes of this Insurance phone means handset standard battery SIM card and charger originally supplied as part of the standard package The Insurance is arranged with an authorised insurer whose details are available upon request to HSBC Insurance Brokers Limited Quay West Trafford Wharf Road Manchester M17 1PL The following paragraphs describe the conditions and cover provided under the terms of this Insurance which forms part of a master policy arranged by HSBC Insurance Brokers Limited on behalf of Orange This Insurance is subject to the terms and conditions of the master policy a copy of which can be obtained from HSBC Insurance reference Brokers Limited Requests should be made in writing stating your Orange phone number 3 cover for lost
7. Delete all Call time 40 keep an eye on how long you spend on your calls Your Orange phone allows you to keep track of the length of your calls and consequently to estimate how much you spend 1 Press Menu scroll to Call records and press Select Scroll to Call time and press Select Choose from Last call time N a Total sent a Total received Reset timers Note For billing purposes the length of calls and service may be rounded off and subsequently differ slightly from the information supplied by this feature more information For more information call Orange customer services on 150 or if you are a pay as you go customer on 450 from your Orange phone manage your calls 41 ext Messaging Text Messaging text messages are fun quick and convenient When a phone call is inappropriate or you only want to convey a short and simple message you can send a text message 1 Press Menu and select Messages 2 Short messages is highlighted Press Select 3 Create is highlighted Press Select 4 Your new message screen will appear with a flashing curser Write your message Your phone is preconfigured to use predictive text input See below for details of how to use predictive text 5 When you have finished writing the message press Options then Select Send 44 6 Enter a phone number or press Phonebook to get a number from your contacts list 7 Press OK to send the message
8. OVP applies to Competitors tariffs for voice answerphone standard WAP and standard person to person text messaging on other UK digital networks It includes standard data calls at 9 6 kb per second OVP excludes High Speed Data at 28 8 kb per second and GPRS calls Services will provide generally the same functionality of the Competitor s product but specifications may differ Competitor s own branded e commerce and Additional Services are not offered with OVP For a list of current OVP tariffs please visit www orange co uk cgi bin ovp costs pl Once our Competitors close an OVP equivalent tariff for new connections 169 reference 2 5 2 6 2 7 170 we may at our choice withdraw the OVP Plan for new connections and close the Service Plan to customers switching Service Plan We reserve the right to discontinue a currently available or a closed OVP Plan and move existing customers to the nearest equivalent currently available Service Plan We will write to the account holder to notify such changes OVP Plans are not available on Orange Line Two OVP does not apply to pay as you go pay up front or shared tariffs 2 8 2 9 OVP does not offer discounted rates or schemes for calls between nominated or frequently called numbers OVP does not apply to Competitor s promotional tariffs but we reserve the right to offer a competitor s promotional tariff and may from time to time offer our own prom
9. costs or expenses arising from or in any way connected with any errors defects interruptions malfunctions or delays in 132 Content or the provision of Content Orange agrees to rectify any such problems in the Content which are notified to Orange as soon as Orange reasonably can If you do notice a fault or error in the Content please notify the fault to Orange 3 15 Orange accepts no liability for the loss late receipt or non readability of any download transmission or other communications The Content which is obtained from a large range of sources is supplied to you on an as is basis and Orange does not warrant that the Content is of satisfactory quality fit for a particular purpose suitable reliable accurate complete secure or is free from error access to the third party services and the Internet 3 16 We have no control over the value or quality of goods services or Content offered by third parties on or through the Services As a result we cannot be responsible or liable in any way for and do not endorse any of these goods services or Content 3 17 The Services may be used by you to access websites and networks worldwide Orange accepts no responsibility for the Content or services in respect of these and you agree to conform with the instructions issued by those websites and networks relating to your use of those services 8 18 Accessing the Internet which is not a secure environment or usi
10. the monthly subscription Simply fill in the form supplied with your phone and take it along with your phone to your stockist You should retain the form for your records 108 data protection We will use the personal information you supply us to help manage your Orange account efficiently for example to assist in handling queries sending bills excluding pay as you go or to send you information on products and services which may be of particular interest to you From time to time we may pass information about you to third parties or government agencies Full details are given in the terms and conditions booklet Please call Orange customer services on 07973 100 150 or if you are a pay as you go customer on 07973 100 450 if you do not wish to receive any marketing materials related to Orange and its services or if you do not wish us to pass on your details to any other reputable organisations for sales and marketing purposes direct debit Paying by Direct Debit is a convenient way to pay If you re a pay monthly customer you will still be sent a detailed monthly statement but won t have to remember to send a cheque each month To set up a Direct Debit payment call 150 from your Orange phone If you re a pay as you go customer you can combine control with peace of mind topping up from as little as 10 a month to 100 You can change or cancel your Direct Debit anytime just give 14 days notice To set up a Direct De
11. 1 Press Phonebook Scroll to Delete all and press Select Choose to delete either All your contacts your SIM contacts or Phone contacts To select one of these categories scroll to the corresponding box and press Select 4 Press OK then Yes to confirm 30 It s a good idea to copy numbers from your SIM Card to your phone This enables you to add extra information to and personalise your contacts Then when you upgrade your phone you can easily copy key information to your SIM Card and move your contact details to your new phone To copy numbers between your phone and your SIM Press Phonebook then press Select 2 Scroll to the contact whose details you want to copy and press OK 3 Press Options scroll to Copy and press Select 4 Select either Copy to SIM or Copy to Phone 5 Press OK backup your SIM Card address book Make sure that losing your phone doesn t mean losing all of the important contact information stored on your SIM Card Memory Mate is a new service which ensures that the details you have stored on your SIM Card for all of your friends colleagues and family are safely backed up So if the worst happens they will still be available to you For a low one off charge you can purchase a Memory Mate card from any Orange shop which will backup your SIM Card address book Then simply return to your Orange shop regularly to have any new information backed up at no additional cost manage yo
12. 34 personalise your Answer PHONG QreCliNG sssi sinnsirean 35 set up an Answer Phone PIN 36 Gall ANVON iseinean 37 call WANING cscs scusncencvscaeaciciacesanencvacaes 39 Call TOCOKAS aisinada aak 40 call WENO es winscssncecciscaecedeiadesecescuaceped 40 Text Messaging send a text MESSAGE o oo eee 44 predictive text input cece sees 44 Standard text iNOut resiz cere 46 add a picture or sound 46 text TOIMPlALOS ioana 47 receive a text MESSAGE cece 48 Photo Messaging TAKS A OMOUO iiai aea 50 take a Self portrait cc seceeteeeeeee multi media messages eee receive a photo message contents Orange World and multimedia services Orange World seseina inini 54 DIOWSEF SETINGS esinaine 55 Omp YOU CACHE oecresscccsrsccrceeeeeeens 57 FOSSUING WAP sccacchccryncanesectassiwasernecsed 57 bookmark your favourite sites 58 Orange text Media 59 Orange voice media Orange PluS MO NU eeeeeeeeeeeeee 60 access Orange Services from personalise your phone change your ringtone and alert tones 68 USO SHOMCUIS ions 68 set the phone language 008 68 add a welcome Message eee 69 change your display settings 69 contents manage your time set the time and date eeeee sees 72 view world TIMES 0 0 cecceteteeteeeeenees 72 use your phone s organiser 73 using the voice record
13. GPRS parameters APN Login Password IP Address Port Type Orange GPRS Wap http wap orange co uk GPRS orangewap 192 168 071 035 9201 Note You do not need to enter anything in the username and password fields Your Access point name is case sensitive 57 Orange World and multimedia services What are my Orange wap settings Option Setting Provider title Orange Wap Homepage http wap orange co uk Preferred connect GSM GSM parameters Mode Digital Login Orange Password Multimedia IP Address 192 168 071 035 Port type 9201 Dial up number 447973100500 Note Your username and password are case sensitive 58 bookmark your favourite sites When you find a site that you like you can bookmark it This means that when you want to visit the site in the future you can shortcut to it from the Orange homepage To bookmark a site 1 Go to the page that you would like to bookmark Press Menu and select Bookmarks Scroll to an Empty Bookmark and press Options The current URL will display Press Enter Enter a name for the bookmark and press Enter Orange World and multimedia services To go to a bookmark 1 Press Menu to access your list of options and select Bookmarks 2 Scroll to the Bookmark you would like to go to and press Options 3 Go to URL is highlighted Press Select set up text alerts for sports results horoscopes news
14. Services may be affected by factors outside our control such as local physical obstructions atmospheric conditions and other causes of radio interference or faults in other telecommunication networks to which the Network is connected The Network and the Services may from time to time require upgrading modification maintenance and other works including but not limited to works required for security reasons or may be affected by unforeseen 155 reference 2 3 2 4 156 events which may result in the partial or complete non availability of the Services We will use all reasonable efforts to provide back up Services and to keep all such periods of non availability to a minimum but some interruption may be inevitable You Register in the knowledge of this and accept our obligation to carry out works from time to time in the interests of all our customers We may from time to time tape conversations between you and our customer services for training purposes only For the purposes of good management and security we may need to monitor the contents of any text message you send from time to time We may Suspend the Services in whole or part at any time without 2 5 3 1 3 2 notice if you do not comply with any of these terms and conditions or if any money owed by you to us whether in relation to Services or not remains unpaid We shall investigate all complaints made whether by or against you and reserve t
15. and lottery numbers Need a giggle at a quirky news story Want to find out how your local football team are doing Set up Orange text alerts to stay updated on the subjects that interest you To set up an Orange text alert simply call 277 free from your Orange phone You will receive a text or multimedia message every time there s an update on the subject you ve chosen 1 Call 277 free 2 Follow the voice prompts To cancel an alert dial 277 and follow the prompts Note You can receive text alerts when roaming but you cannot set them up Note You will be charged 12p for each text alert received 59 Orange World and multimedia services voice services if you prefer to listen to the news rather than read it simply call 177 When you call 177 you can listen to up to date information on a variety of subjects including lotto results the weather in your local area your horoscope and a selection of topical information from around the UK 1 Call 177 2 Simply follow the voice prompts to hear the information you want Note You will be charged a set price of 40p per minute to call 177 60 access information direct from your phone s Orange Plus menu Your additional options can be found by pressing the Menu button on your phone and choosing Orange Plus You can easily get in touch with Orange always be up to date with Orange Information Orange Plus Orange Plus Information is a way
16. and press Select 3 Press Options and choose from Add memo Go to date View all Delete day Delete all With your Samsung E330 keeping on top of your list of things to do is easy Simply create a list of your tasks in the To do list so that you are able to keep track of important deadlines 1 Press Menu scroll to Organiser and press Select 2 Scroll to To do list and press Select 74 3 Enter anew memo or task and press OK 4 Enter your deadline and press OK To manage your To do list 1 Press Menu scroll to Organiser and press Select 2 Scroll to To do list and press Select Scroll to one of the tasks listed and press Select 4 Press Options and choose from Add Mark Edit Move Copy Delete Delete all using the voice recorder You can use your Samsung E330 to record save and listen to voice memos You can record up to 5 voice messages which can each be up 30 seconds long To record a voice memo 1 Press Menu scroll to Organiser and press Select 2 Scroll to Voice recorder and press Select 3 Record is highlighted Press Select To start the recording press Select Speak into the microphone on the bottom right hand side of your phone 6 The recording will automatically stop after 30 seconds If you want to end it sooner press Select manage your time Press Options to choose from Send Send the voice recording as part of a multi media message Rename Rename
17. any event as soon as reasonably practicable after you discover loss theft or malicious damage A replacement phone will not be sent to you until you return to the United Kingdom 6 15 Where a replacement phone is issued under the warranty the original phone must be returned to Orange 6 16 You may be charged the recommended retail price of any battery charger or antenna returned to Orange which is shown not to be that originally supplied with the phone or of any phone returned to Orange which is shown to have been deliberately damaged 6 17 If your phone is lost or stolen or maliciously or accidentally damaged so that it is no longer operable and such lost theft or damage falls outside these terms and conditions then Orange may entirely at its discretion agree to sell you a replacement phone at prevailing replacement phone prices The charge for any replacement phone so supplied will be applied to your Orange account 6 18 Orange will use its reasonable endeavours to dispatch any replacement phone to you within 24 hours of agreeing to issue such replacement however for reasons beyond our control this may not always be possible 6 19 Orange will arrange with you a place and time period for any replacement phone to be delivered on payment of the administration fee detailed in clause 9 6 We reserve the right to impose a delivery charge if you are unavailable for the delivery as agreed reference 6 20 Any replacement pho
18. apply Network he electronic communications system by which Orange makes Services available in he United Kingdom Orange Additional Services optional Services including but not limited o Roaming International Calling Premium Rate Services and Content provided by Orange which may cost extra whether they are supplied in conjunction with Service Plans or outside Service Plans Orange Orange Personal Communications Services Limited or any organisation that may succeed it as the assignee of this Contract Referred to in this Contract from time to time as we us or our Price Guide a list of our current Charges which is updated from time to time and is available from us upon request Registration our acceptance of your application for Services and our record of your data and any User data prior to Connection Register has a corresponding meaning Roaming An optional Service that allows you to use your Device on other operators networks usually in foreign countries reference Services Network and other Services including Orange Additional Services provided or procured by us for you to use Service Plan a number of products which shall include but not be limited to bundles of airtime text and or Orange Additional Services and or additional discounts offered by Orange for an agreed monthly or other periodic payment SIM a card or other device which shall for the avoidance of doubt
19. automatically be connected to your Line 1 Answer Phone if you have messages To switch between Line 1 and Line 2 1 Press Menu scroll to Network services and press Select Scroll to and select Active Line Choose from Line 1 and Line 2 25 Note Line 2 does not support Fax and Data You can receive but not send text messages from Line 2 26 Your Caller id identifies you to a person you are Calling and identifies a caller to you To hide your number when calling another person simply dial 141 before the number To hide your number permanently call customer services on from your Orange phone or from any other phone If you are a pay as you go customer please call from your Orange phone While your number is hidden you will not be able to see the Caller id of any incoming calls Note If you are abroad the availability of the services described in this section depends on the network that you are using manec yo COnN manage your contacts store the names and numbers of 3 your friends family and colleagues in your phonebook To open your phonebook press Phonebook then press Select This opens your phonebook at the first alphabetical entry To call an entry in your phonebook scroll to the person you would like to talk 4 to and press Aa 5 To add a new entry to your phonebook 1 Enter the phone number of the contact and press Save 2 Select where you want the contact to be stored either on th
20. from any other phone if you are a pay monthly customer Pay as you go customers should call 450 from their Orange phone or 07973 100 450 from any other phone Small Business customers should call 345 from their Orange phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone Your claim will be handled fairly and promptly 12 2 In certain circumstances particularly where there is a dispute over your claim Orange may refer the matter to independent Chartered Loss Adjusters for investigation and review 123 reference 13 complaints 13 1 If you have any queries or complaints regarding this Insurance you should in the first instance address this to Orange Call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone Pay as you go customers should call 450 from their Orange phone or 07973 100 450 from any other phone Small Business customers should call 345 from their Orange Phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone 13 2 If your queries or complaints regarding this Insurance are not satisfied you can in the second instance write to Product Insurance Orange PCS Senhouse Road Darlington DL1 4YG 124 13 3 If you are not satisfied with the way a complaint has been dealt with you should wri
21. incurred until you do so We will send you a replacement SIM Card as soon as reasonably practicable but we reserve the right to charge you for doing so your SIM Card and other networks 12 3 The SIM Card supplied with your Device enables the Device to work on 145 reference 13 13 1 146 our Network only with the exception of Devices which can access Roaming Services However after the Minimum Term we will lift this restriction at your request provided all your payments of Charges are up to date and you pay the current administration charge The software in the SIM Card and the Device is either owned by or licensed to Orange which grants you a non exclusive licence to use it for accessing the Services for the duration of your Contract and not otherwise directory and Caller id what to do if you want your number to remain private We will enter your Orange number in Orange and third party directories and our Network will allow the display 14 14 15 15 of your Orange number on receiving Devices If you prefer not to allow either of these options please let us know in writing Your mobile phone number and the approximate location of your Device will always be sent if calling the emergency services Devices your Device is not a part of your Contract Your Device and Accessories are acquired by you outside the terms of your Contract changes to your Contract we reserve the righ
22. payment of Charges by credit card debit card cheque direct debit and electronic transfer but we reserve the right to refuse any payment method if we have reasonable cause to believe such payment will be dishonoured 6 3 1 We reserve the right to charge an administration fee each month for payments not made by direct debit 6 3 2 We may arrange for invoices to be issued by a third party on our behalf Invoices issued by such third party shall be binding on you and payment of such invoices in full to the third party will be a valid discharge of your liability to pay such invoices under this Agreement 6 4 reference things that you agree to do Recognising that good management and security of the Services is important to all Orange customers you agree that you will 6 4 1 provide whatever proofs of your identity and address we consider reasonably necessary from time to time While photocopy or fax copies are usually acceptable we do reserve the right to request the original document 6 4 2 keep confidential and not disclose to any third party your Account password or any personal identification code number or name issued by us permitting access to the Services 6 4 3 not use the Services for any improper immoral fraudulent or 139 reference 140 6 4 4 6 4 5 6 4 6 unlawful purposes or for the sending of any communication or storing any data which is of an offensive abusive indecent obsc
23. phone must be returned to Orange When a replacement phone has been supplied because of loss or theft if the original phone is subsequently recovered it must be returned to Orange as it is the property of the insurer If there is reason to believe that you have not taken reasonable care of your phone any claim may be referred to Chartered Loss Adjusters in order to carry out a special investigation into the circumstances of the claim No free replacement or repair will be provided unless and until the adjusters confirm your claim is acceptable under the terms of the policy If Orange believes that you have 115 reference persistently failed to take reasonable care of your phone your cover will be cancelled 6 10 Orange may at its option require you to return your phone for examination before a replacement is supplied 6 11 If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled 6 12 You must provide any assistance and or information that Orange reasonably requests in connection with the replacement of your phone 6 13 A replacement item will be refused or you will be charged for any replacement if you have not complied with the terms of the Insurance policy and of Orange Care 6 14 If your phone is lost or stolen or maliciously damaged whilst you are abroad you must report the loss or theft to the relevant local authority and 116 to Orange as soon as possible but in
24. player s phone which are currently charged at 10p per message whilst in the UK This charge will apply even if you have SMS remaining in a monthly or other bundle Any submission of high score whilst 166 2 3 outside the UK will be subject to additional charges at the foreign network rates Similar charges may apply in respect of certain actions such as unlocking an individual character or feature Orange reserves the right to change these costs and will publish any changes on www orange co uk games Any continued use of the Game after such publication means that you will be deemed to have accepted such changes You will only be charged for complete downloads If your download should not be completed you will not be charged 3 the prizes Certain Games may have prizes for those with highest scores or who win tournaments Details of any such prizes will be displayed at www orange co uk games Orange s decisions regarding prize winners shall be final and no correspondence will be entered into by Orange Details of winners will be made available by Orange on written request You must not enter into any unlawful inaccurate vulgar or inappropriate detail at the point of registration for the prizes 4 conditions attaching to Prizes Prizes are not transferable All prize descriptions not illustrative and not definitive Further details available on written request submitted to Orange with a stamped self addressed envelo
25. save time using predictive text input Predictive text uses a dictionary to recognise certain combinations of letters to create words allowing you to write text messages faster If you are not already in T9 predictive text mode press the right soft key and select T9 mode To enter text using predictive input you only need to press the key for a letter once So for example to write the word orange you would press 6 7 2 6 4 and 3 You will see that the word does not appear on screen immediately don t worry that s how it works When you have finished pressing all of the keys the word should appear on screen Press to accept the word or press the O key repeatedly to view the alternative word options When the right word appears press A space will automatically be added and you can start to enter the next word add your own special words to your dictionary Your predictive text dictionary contains thousands of words However sometimes when you are using predictive text a special word may not be predicted In this case you can add a new word to the dictionary a Text Messaging After you have finished pressing the keys corresponding to the word press the O key repeatedly to view alternative words When you reach the last alternative word option your display will show Spell above the left soft key Press Spell Enter your new word using standard text input and press OK The word will be adde
26. should be between 4 and 10 digits long followed by the key 4 Press 1 to save your Answer Phone PIN 36 listen to your Answer Phone messages from any other phone and while abroad If you do not have access to your Orange phone you can listen to your Answer Phone messages from any other phone even while abroad To use this service you must set up an Answer Phone PIN To access your Answer Phone messages from any other phone or while abroad Call 447973 100 123 from any phone 2 Enter your Orange number followed by the key 3 Enter your Answer Phone PIN followed by the key 4 Follow the simple steps to listen to your messages Note The cost to call your Answer Phone depends on your Service Plan when you can t take your calls why not divert them not available to pay as you go customers Call Divert allows you to divert different types of calls to different numbers So you might choose to divert fax calls to your office fax machine but voice calls to your Answer Phone The availability of this facility depends upon the network that you are using You can set up call diverts for the following types of calls a voice calls a data calls manage your calls To activate a divert Press Menu scroll to Network and press Select Call diverting is highlighted Press Select Choose a divert option from Divert always All calls are diverted Busy Calls are diverted when you are alrea
27. we have good reason to believe such communication is unsolicited you agree we may but are not obliged to block such communication 3 9 reference roaming Services outside the UK Roaming relies on the telecommunications systems of foreign networks over which we have no control We cannot therefore offer any guarantees about Roaming services 3 10 If you use Services from a country 3 1 outside the UK your use of the Services may be subject to different laws and regulations that apply in that other country Orange is not liable for your failure to comply with those laws or regulations Storage and transmission of information on our Network We may establish limits concerning the use of the Services for example the maximum size of an email message that may be sent or receive and the maximum capacity allocated 131 reference to you for storage of Content on the Network which you access via the Services 3 12 You agree that Orange has no responsibility for the deletion corruption or failure to store any Content maintained or transmitted by the Network 3 13 While Orange has no responsibility to monitor the use of the Services if you exceed the use limits we reserve the right to refuse to store or send Content on your behalf access to the Services and Content 3 14 Under no circumstances will Orange or any of the other parties involved in the provision of Orange Content be liable for any losses damages
28. will supply a copy of the Code to you on request 14 7 Our Company Registration Number is 2178917 and our Registered Office is at St James Court Great Park Road Almondsbury Park Bradley Stoke Bristol BS32 4QJ 14 8 The operation of these terms and conditions shall be interpreted in accordance with the Laws of England and Wales reference downloadable games terms and conditions 1 eligibility 1 1 Each downloadable mobile phone game from Orange Games the Game is open to any UK resident age 16 years or over who has phone of a type which is both listed on the orange co uk games website and registered on the Orange network in the United Kingdom the Phone 1 2 Only one player can be registered for the Game per phone 1 3 By downloading the Game the player agrees to be bound by these Terms and Conditions 1 4 You can only download the Game in the United Kingdom the Game may be downloaded in some foreign countries however this is dependent 165 reference on this service being supported by the foreign network 2 cost 2 1 The cost of downloading each Game in its basic form is currently charged at 1 50 For certain games additional levels or stages may be available for download and these will be charged at 50p per level or stage any downloading of the Game outside the UK will be subject to additional charges 2 2 The charges for submitting your high score are based on messages sent from the
29. you under your Contract you remain responsible 7 1 1 for ensuring the Services are used in accordance with this Contract and 7 1 2 for all Charges incurred to your Account by those Users 8 1 8 2 8 3 reference Line Two limitations on usage Suspension of Services If we Suspend Services on Line One Services on Line Two will automatically be Suspended also electronic messages It is not possible to send electronic messages on Line Two This shall include but not be limited to text video and multi media messages Service Plan You may not have a higher Service Plan on Line Two than you have on Line One 141 reference 9 1 142 information supplied by you the details you give us must be correct By applying for Registration or for Orange Additional Services you undertake to provide your correct name address and other factual information You also confirm that 9 1 1 the person stated to be authorised to sign for a company or firm is duly authorised 9 1 2 any individual applying as a member of a company is of full contractual capacity and is able both to pay for the Services he or she has requested and to meet his or her other obligations under your Contract 9 1 3 You will also tell us if your details change 9 2 what happens if we suspect the details you give us aren t correct If we suspect on reasonable grounds that information has been supplied to us without the knowledge of th
30. your phone offers the features listed below and if you have restricted or barred outgoing calls from your phone calls to emergency numbers 999 or 112 in the UK may still be possible The features are Restricted dialling lists Call barring a Fixed dialling lists Calls to closed user groups Keypad locking Ensure the phone is switched on and in service Give your location to the operator To make an emergency call 1_ If the phone is not on switch it on Check for adequate signal strength 2 From the main display key in the emergency number for your location eg 999 112 or other official emergency number When making an emergency call remember to give all the necessary information as accurately as possible Remember that your phone may be the only means of communication at the scene of an accident do not cut off the call until given permission to do so by the operator 7 one touch emergency dialling If your phone supports preprogrammed one touch emergency dialling using the 9 key to call the emergency number may not be possible when you have restricted or barred outgoing calls from your phone This depends on the type of restriction you have chosen and the type of barring option you have selected One touch emergency dialling does not operate when certain other features are in use such as keypad locking and others Note Official emergency numbers e g reference 999 112 or other official emer
31. Add Choose from Create new My photos My albumi My album2 MMS images 6 Scroll to the photo you want to add and press Select then Add 7 Scroll to Message and press Add Enter any text you would like to include Press Opt and select Done 51 52 Press Opt and select Send Empty will be highlighted Press Select and choose Number or Email to enter the recipient s details manually or choose Phonebo to send the message to a contact stored on your phone When you receive a photo message E will show in your display along with the sender s number Press View Information about the message such as the sender s number the message size and subject will show Press View to read the message Orange World and multimedia services Orange World and multimedia services Orange World You can use your Orange phone for so much more than just texting and talking With Orange World you can get the information you need when you need it from cinema listings to football scores and train times to finding your nearest cashpoint If you ve got a few moments to spare Orange World will keep you entertained with the latest games music and celebrity gossip or you could treat yourself to a new ringtone or wallpaper For more information on Orange World and other multimedia features call Orange customer services on 150 if you are a pay monthly customer or 450 if you are a pay as you go customer and ask for th
32. For more information please see www orange co uk Orange World and multimedia services your account online Your Account is a great way to manage your Orange account online Simply go to www orange co uk and click on your account on the left of the screen If you re a pay monthly customer managing your Orange account has never been more straightforward Through our easy to use website you can now view and change your account details online view and change your talk plan view your current bill and the two previous view your remaining inclusive minutes a pay your bill by setting up a direct debit or by using your credit or debit card display your Personal Unlocking Key PUK code this will be required should your phone become blocked due to entering the incorrect PIN code three times in a row If you re a pay as you go customer there is now an easier way to manage your pay as you go phone You now have the freedom to do all your phone tasks online top up your credit using your credit or debit card or an Orange voucher view your remaining credit view register and delete the details of your Orange Top up swipe cards display your Personal Unlocking Key PUK code this will be required should your phone become blocked due to entering the incorrect PIN code three times in a row 65 Manage your Orange phone account online not available to Pay As You Go customers check how m
33. Nor can we accept any liability for the consequences of our declining to Connect you 10 2 We will also check your details with a fraud prevention agency who will record details of any false or inaccurate information provided by you where we suspect fraud We or other organisations may use and search these records to 10 2 1 help make decisions about credit and credit related services for you and members of your household 143 reference 10 2 2 help make decisions on motor household credit life and other insurance claims for you and members of your household 10 2 3 trace debtors recover debt prevent fraud and to manage your Accounts or insurance policies 10 2 4 check your identity to prevent money laundering unless you furnish us with other satisfactory proof of identity 11 10 3 We may also disclose details of how you conduct your Account to such agencies The information will be used 11 1 by other credit grantors for making credit decisions about you and the other members of your household for fraud prevention debt recovery money laundering prevention tracing debtors and Account management For these purposes we or they may 144 make further searches Although these searches will be added to your record they will not be shared by others 10 4 Please contact us if you would like details of these credit reference and fraud prevention agencies from whom we obtain and to whom we pass infor
34. Phone must be purchased by you separately of these terms and 9 3 9 4 9 5 conditions Any insurance or warranty arranged by us of which you may previously have had the benefit will no longer be valid You must inform us immediately in the event that the SIM Card or your Phone is lost or stolen In order to take advantage of the provisions of Condition 9 4 you may inform us if at any time your Phone requires repair Upon receipt of notification under Condition 9 3 we may at your request Suspend Services for a maximum period of 30 days whilst you make arrangements to obtain an alternative phone In the event that you fail to make a request as permitted by Condition 9 4 then any current pay as you go Voucher will lapse when you report the loss or theft of your Phone or if you do so make a request on the expiry of the 10 10 11 i reference 30 day period if you do not during that period request the re instatement of the pay as you go Voucher changes We reserve the right to vary these terms and conditions and the Charges from time to time customer literature We update our Customer Literature from time to time You are asked to read your Customer Literature and to keep it until it is superseded We regard you as having been properly notified of any information if it is either included in a mailing addressed to you or in a text message sent by us to your Phone You are asked to ensure that when con
35. Select 4 Write your message and press OK The template will be saved Text Messaging To use a text template 1 Press Menu and select Messages 2 Short messages is highlighted Press Select 3 Create is highlighted Press Select Press Options and select Preset messages 4 Scroll to the template you want to use and press Select 6 Your new message screen will open with the template message If necessary edit the message Send as usual 47 When you receive a text message 1 New SMS is shown in the display along with a phone number or contact s name if their number is stored in your phonebook Press View Scroll to the message you would like to read and press Select The most recent message will appear at the top of the list Press Options and choose from While writing a text message press Options at any time and choose from Send Text Add media Preset messages Save message Delete Note You can also set up e mail on your Message reply phone by visiting the mail and messaging Call back section within Orange World Cut address P N ic M I oto Messaging Edit Extract media Transfer Photo Messaging explore a new world of messages with Photo Messaging Photo Messaging changes the way you message allowing you to send and receive text and photos on one message to other mobile users and even to an email address You can send photo messages to other phones that support Photo Messag
36. access to the Network If for reasons beyond our control we are no longer able to provide Network Services we will at our discretion either 4 4 1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you or 4 4 2 accept written notice from you that you wish to terminate your Contract In such cases we will refund any pre paid Charges that have not been used up 135 reference 4 5 136 termination of your Contract by Orange We may terminate your Contract immediately at any time in respect of any or all the Devices owned by you in whole or in part by giving you written notice if 4 5 1 4 5 2 4 5 3 4 5 4 you fail to pass any credit assessments which we may reasonably consider to be necessary from time to time you fail to pay any of your bills from Orange on time we have good reason for believing that any information you have given us is false or misleading you become insolvent within the meaning of Section 123 of the Insolvency Act 1986 or bankrupt or make any arrangement with creditors or 4 6 go into liquidation or become subject to an administration order or a receiver is appointed over any of your assets or if we have good reason for believing that you are unable to pay the Charges 4 5 5 in addition we may terminate your Contract at any time after the Minimum Term has expired by giving you at least one month s written n
37. alent to the total of all the monthly or other periodic Charges still remaining on your initial Minimum Term agreement except in the circumstances set out in Conditions 4 3 and 15 1 You ll be entitled to a rebate of 5 of that total if you terminate your Contract up to and including the first day of the last month of the Minimum Term terminating your Contract because Orange has changed its terms You may also terminate your Contract if we vary its terms resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment In such cases you would need to give us at least 14 days written notice prior to your Billing Date and within one month of us telling you about the changes However this option does not apply if 4 3 1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period or 4 3 2 the variations we have made have been imposed on us as a direct result of new legislation statutory instrument government regulation or licence or 4 3 4 the variation relates solely to an Orange Additional Service in which case you may cancel that Orange Additional Service in 4 4 reference accordance with Condition 15 1 terminating your contract because Orange is no longer able to provide
38. all and message charges but we reserve the right to amend the invoicing period and submit interim invoices to you The Connection 137 reference 138 charge will be included on your first invoice Charges in respect of Services not supplied directly by us eg Roaming may be invoiced several months in arrears VAT will be added to all invoices at the relevant rate where applicable Payment is due when you receive your invoice 6 1 1 You will be responsible for paying all Charges on your Account whether or not they have been accrued by you personally You will also be responsible for any extraordinary costs incurred in administering your Account including collecting any payments If your Service has been Disconnected either at your request or ours you will remain responsible for paying any outstanding Charges 6 2 6 3 6 1 2 You must make your payment when you receive your invoice and by one of the payment methods stated on your invoice subject to clause 6 3 However we may also submit an interim bill or require an immediate payment if we think you have exceeded a reasonable limit on your Account penalties for overdue payments If payment is not made within 14 days of its due date we may charge interest on all sums outstanding at the rate of 2 above the base rate of National Westminster Bank This interest will be charged on a per annum basis calculated daily payment methods Ordinarily we will accept
39. an access a great selection of games on your phone using your wap connection These games are different to the downloadable games as they require you to be connected while you are playing To play games using your wap connection 1 Open the Orange World homepage by pressing O Scroll to More fun and press Options then OK 2 Open the Games option and you will see a list of games that you can play Once you have chosen which game to play you can open the instructions option to learn about the game Note You will be charged the standard Orange World access charge while you are connected and playing games have fun on your phone download games and applications Your phone is preconfigured with Java technology This allows you to download Java games and applications to your phone via Orange world which you can then use and update wherever you are To download a Java application 1 Open the wap site with the application you want to download 2 Follow the on screen prompts for downloading 3 All downloading games will be stored in your Fun box menu 81 82 MEn eNe SS International services Orange International services for pay monthly customers Whether it s two weeks in the sun or a quick business trip take Orange with you when you go abroad and have the reassurance that it s the affordable way to keep talking You can call or send text messages or photo messages from abroad by simply ad
40. ance and Warranty will come into force when you register the phone on the Orange network The Insurance and Warranty will remain in effect for a period of 12 months unless you switch to a different service plan as indicated in clauses 11 2 and 11 6 Orange Care cover may be purchased separately once the initial period of 12 months has expired Where phones share an Orange Group service plan then each phone will be covered separately 9 1 9 2 9 3 term amp payments pay monthly Service Plan with optional Orange Care Where you are connected to a service plan which requires Orange Care to be purchased as an optional extra the Insurance and Warranty will come into force 24 hours after you call to request cover or 24 hours after we receive your written request for cover and will each have a minimum term of 12 months Your confirmation of Insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective Premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and must be paid along with your Orange charges Premiums may be varied at any time 9 4 9 5 9 6 reference and will be effective 90 days after you have been notified in writing or other durable form unless the premium is varied at the annual renewal date of the policy If your premium is increased you may terminate this policy on not less than 10 days notice before
41. any inclusive Register with Orange Services and you will minutes you have remaining view your be able to latest bill set up a direct debit or pay by credit card securely change your Get your own Orange email address Service Plan which comes with free email alerts When you re out and about you can receive a text message on your Orange phone to alert you to emails you ve To register with Orange Services from your received PC just visit www orange co uk register Organise your personal diary which comes with free text message reminders for the important dates you want to remember Select Email under Tools and you can Send 30 free text messages when access email providers including Orange 3 N online every month to phones on any AOL Yahoo plus many more De rS O N a Se yO U f O N network 66 personalise your phone change your ringtone and alert tones 1 Press Menu scroll to Sound settings and press Select 2 Choose from Incoming calls Messages Power on off Connection tone Key tone Minute minder Quiet mode Alerts on call use shortcuts to quickly access your favourite features The scroll keys provide shortcuts to frequently used functions on your phone Scroll up to access your camera left to write a text message down to open your calendar and right to change your incoming call alerts set the phone language You can change the text language and input mode of yo
42. ay as you go Voucher will be reinstated if you reconnect You can reconnect your phone without having credit on your pay as you go Voucher No cash credits will be given for unused pay as you go Vouchers Credit or Debit card payments are subject to our policy on acceptance in force from time to time our rights to terminate your service We may Disconnect your phone and refuse to Re connect it at any time in whole or in part immediately by notice in writing to you if 157 reference 158 4 1 1 you fail to comply with clause 2 4 2 5 5 and 6 of these terms and conditions provided that where such failure is capable of remedy you have not taken such remedial steps as we shall have required within 7 days of our giving you notice of such failure or 4 1 2 for whatever reason we are unable to provide the Services your responsibilities Recognising that good management and security of the Services is important to all Orange customers you agree that you will 5 1 1 not use the Services for any improper immoral fraudulent or unlawful purposes or for the sending of any communication which is of an offensive 5 1 2 5 1 4 abusive indecent obscene or menacing nature not cause nor knowingly allow others to cause any nuisance annoyance or inconvenience whether to us or to any of our customers which shall include the use of the Network for the persistent sending of unsolicited communications without reasonable
43. bit payment call 450 from your Orange phone allowing access to your Orange account It can sometimes be useful for someone else to have access to your account for example if you have more than one Orange phone in your name As an account holder reference you can choose to allow information only access and access which will allow changes to be made Please call customer services who will send you a form Orange useful booklets If you would like to receive a free booklet containing useful information on an Orange product or service call Orange Customer services on 07973 973 150 or if you area pay as you go customer 450 from your Orange phone 109 reference Orange Care terms and conditions 1 interpretation 1 1 In these terms and conditions Insurance refers to the provisions of clause 3 and Warranty to the provisions of clause 7 together Insurance and Warranty are referred to as Orange Care 1 2 Orange Care is subject at all times to the provisions of these terms and conditions and does not apply and cannot be purchased in relation to any second line activated on your Orange phone Orange Care only applies to approved and Orange branded phones 1 3 To check whether your chosen service plan includes Orange Care or requires Orange Care to be purchased as an optional extra please call 150 from 110 2 2 your Orange pay monthly phone or 07973 100 150 from any other phone Small Business customers should call
44. calculated from the day your phone was first registered on the Orange network 11 4 In the event that you wish to switch from a pay as you go service plan for which Orange Care has been purchased to a pay monthly service plan which requires Orange Care to be purchased as an optional extra Orange Care will automatically cease Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due 11 5 In the event you switch from a pay as you go service plan to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance if any of any period under clause 8 1 calculated from the day your phone was first registered on the Orange network 11 6 In the event you switch from a pay monthly service plan inclusive of Orange Care to a pay as you go service plan Orange Care will automatically cease 11 7 In the event that you wish to switch from a pay monthly service plan for which Orange Care has been purchased as an optional extra Orange Care will automatically cease but in such event you will not be entitled to any refund of premiums paid reference 12 claims 12 1 To make a claim under this Insurance you should call 150 from your Orange pay monthly phone or 07973 100 150
45. cause not act in a way whether knowingly or otherwise such that the operation of the Network or any part of the Network will be jeopardised or impaired only use a Phone and Accessories approved for use with the Network and comply with all relevant legislation or regulation relating to its use 6 1 6 2 5 1 5 comply with any reasonable instructions issued by us which concern your use of the Services and co operate with us in our reasonable security and other checks which may include us making phone calls to you supplied by you By applying for Registration you represent to us that the name address and other factual information which you provide to us are correct You acknowledge that if we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars for the protection of our GA reference Customers and the Network we may delay Connection or Disconnect Services to your Phone while we investigate further If our suspicions prove groundless we will Connect or Re connect Services immediately You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition 6 2 SIM Card Any SIM Card we supply to you remains our property but it is your responsibility to keep it safe SIM Cards are easily damaged and s
46. ccess it easily in the future 55 Orange World and multimedia services Go to URL Allows you to enter the address of a site that you wish to visit Clear cache Delete the information in the cache Note The Options menu is dynamic in that its content may vary according to which wap site you are visiting 56 share information with Orange World Once you re familiar with Orange World why not let a friend know what they re missing out on using the Mail and Messages menu Click Your Orange Email to access an orange net email account which you can use on wap and the Internet You can register for an orange net email account at www orange co uk You can also access a list of alternate email providers such as Freeserve and Yahoo by clicking Other email services Orange World and multimedia services empty your cache Your phone has a cache to temporarily store wap files To ensure your phone remains confidential should it be used by anyone else or to free up memory space you may wish to empty it To empty your cache 1 Press Menu while in wap 2 Scroll to Clear cache and press Select 3 Press Yes to confirm resetting wap In the unlikely event you lose your wap settings copy them from the relevant table opposite or from the previous page Dependent on whether you are using GPRS or GSM What are my GPRS wap settings Option Setting Provider title Homepage Preferred connect
47. closure to any telecommunications company debt collection agency credit reference agency credit or fraud monitoring scheme security agency or credit provider of 14 2 1any information relating to your Contract including your personal financial information and details of how you have performed in meeting your obligations under your Contract 164 14 2 2any disclosure as may be within our Data Protection Act registration 14 2 3any disclosure required as a result of an order of any court of competent jurisdiction or by statutory authority 14 3 All notices under these terms and conditions will be sent to the address given by you on Registration unless you notify us of a change to this address Any notice from us to you will be deemed served 48 hours after posting or an earlier proof of delivery 14 4 All notices to be served in accordance with these terms and conditions must be served by text message electronic mail or by post or facsimile 14 5 Any waiver concession or extra time we may allow you is limited to the specific circumstances in which it was given It does not affect our rights under these terms and conditions in any other way 14 6 You may request that certain disputes between you and us are referred to arbitration under our Code of Practice for Consumer Affairs except for all disputes concerning the operation of Condition 10 of these terms and conditions which shall always be referred to arbitration We
48. cted the Device to our Network 17 2 We may assign our rights to your 18 18 i Contract only if such assignment is on terms which are at least as advantageous to you as those set out in your Contract liability circumstances in which neither of us accepts liability Except as provided in this Condition 18 neither party shall be liable to the other whether in contract or tort nor otherwise for any loss or damage which is a not the fault of the other party b indirect and or not reasonably foreseeable c loss of business profits savings revenue use or goodwill or for any reference loss or corruption of data whether caused to the other party through any breach of your Contract or any matters arising under it Neither party excludes liability for negligent acts or omissions causing death or personal injury to any person maximun liability of Orange 18 2 Subject to Condition 18 1 we limit our legal liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is a direct financial loss b direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services 149 reference factors beyond our control 18 3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our control including but not lim
49. d to your T9 dictionary and will become the first word for the associated key presses 45 Text Messaging switch to standard text input If you are not already in standard input mode press and hold the right soft key until A is displayed To use standard text input mode you will need to repeatedly press a key the relevant number of times to get the letter that you need So for example you will need to press the 4 key once for a G and the 7 key four times for an S To insert a number press and hold the number key 46 brighten up your text message with a picture or sound With your Samsung E330 you can bring your text messages to life by adding a picture or sound to the text Any compatible picture messaging phone will be able to receive these messages SO you can send and receive livelier messages To add a picture or sound to a text message 1 While you are writing the message press Options 2 Scroll to Add Media and press Select 3 Choose from Add picture Add animation Add melody 4 Press Select to choose an option write messages faster using text templates Text templates save you having to key in messages that you send frequently With your Samsung E830 you can create up to five text templates for messages that you frequently send To write a text template 1 Press Menu and select Messages 2 Scroll to Preset messages and press Select 3 Scroll to a message or an empty space and press
50. ding the international dial code before the number you call or text If you call or send a text or photo message abroad from the UK it makes sense to use your Orange phone Orange s low fixed price rates make it simple to work out exactly what you will be charged so now you can stay in touch around the world 84 Note The availability of this service will be dependent on the partner network supporting Text Messaging and MultiMedia Messaging When travelling abroad always try to keep safety at the front of your mind 1 For safety and security always pack your Orange phone in your hand luggage and switch it off before boarding a plane 2 Let others know you are abroad so hey can expect a different ring tone when they call you or they might hear a recorded message in a foreign anguage if you are out of coverage What are the international dialling codes need to add to numbers when I am calling to or from the UK country code Austria 43 Belgium 32 Cyprus 357 Denmark 45 France 33 Germany 49 Greece 30 Italy 39 Luxembourg 352 Netherlands 31 Northern Cyprus 905 Portugal 351 Rep of Ireland 353 Spain and islands 34 Sweden 46 UK 44 includes the Canary and Balaeric islands International services pay monthly check list before you travel 1 Call customer services on 150 from your Orange phone or 07973 100 159 from any other phone to activate your phone so
51. dy on another call No reply Calls are diverted when you do not answer the phone Unreachable Calls are diverted when you are not in an area covered by your service provider or when your phone is switched off Cancel all All diverts cancelled 37 manage your calls 4 Choose whether you want to divert Voice calls or Data calls Press Select 5 The status of the divert option will show Press Change to activate the divert 6 To divert calls to your Orange Answer Phone press OK If you want to divert calls to another number press and hold lt 7 and enter the alternative number then press OK To check the divert status of a call type select one of the divert options The current divert status will display along with the number to which calls are to be diverted if the divert is set 38 To cancel your diverts 1 Press Menu scroll to Network and press Select 2 Call diverting is highlighted Press Select 3 Scroll to Cancel all and press Select Note There is no charge to set up or cancel a divert You are charged your normal Service Plan rate and if you are calling or diverting your calls abroad the rate will vary depending on the service provider you are using Call barring can be used selectively to bar outgoing and incoming calls The call barring password is preset to 1111 Emergency calls to 999 or 112 can be made while Call barring is on 1 Press Menu scroll to Network and p
52. e the phone which may damage electronic circuit boards All of the above suggestions apply equally to your phone battery charger or any accessory If any of them is not working properly contact Orange customer services on 07973 100 150 or if you are a pay as you go customer on 07973 100 450 from any other phone for assistance reference radio waves and your phone Specific absorption rate or SAR is an internationally accepted way of measuring how much radio frequency RF energy is absorbed by the body when a mobile phone is used All phones on the Orange network are designed by the phone manufacturers to comply with the relevant recommendations and standards Orange believes that new and existing customers should be fully informed about SAR The SAR value for your Samsung E330 is 0 903w kg Note The SAR value for your phone has been provided to Orange by the manufacturer By acting as facilitator for conveying this information to our 107 reference customers Orange is fulfiling its duty as a responsible retailer paperwork 14 day phone return The 14 day phone return only applies to new phones and excludes upgrades and reconditioned phones If you are unsatisfied with our service in any way you can return your phone within 14 days of purchase and we will reimburse you the cost of purchase and your connection charge All we request is that you pay for the calls you ve already made and a percentage of
53. e Orange World How to guide or visit www orange co uk orangeworld 54 how to access Orange World To enter Orange World press Orange World will open Scroll down the page and press Select when you come to a link you want to visit Fun with Orange World From Orange World you can Download a ringtone Choose a colour wallpaper Playagame Catch up on celebrity gossip Watch a video clip or trailer Listen to a music track Remix your own ringtone Read your horoscope Orange World and multimedia services Keep up to date with Orange World From Orange World you can Check the weather forecast See football fixtures and results Get live train timetables and traffic reports Check cinema listings and reviews Get directions Download a city guide Put Orange World to use From Orange World you can Send and receive email Find things nearby cashpoints cabs restaurants Find a wap site browser settings choose from a list of options while you are browsing You can access the Options menu at any time by pressing Options The full list of Options is as follows Home This takes you to the Orange World homepage Reload Reload the current page refreshing any information that may have changed Bookmarks Allows you to create a shortcut to your favourite sites Save as bookmark Saves the address of the wap site you are browsing as a bookmark so you can a
54. e SIM or Phone 28 If stored to Phone you will also need to choose a category for the number Scroll to the one you want and press Select Choose from 118 000 Mobile Home Office Fax Other Enter a name and press OK For a save to SIM select a location number If you want to store the contact at a different location number press and enter another location then press OK Otherwise just press OK The contact will now be stored in your phonebook 118 000 118 000 manage your contacts search for a name in your phonebook The quickest way to find a name once you are in the phonebook is to press the key which corresponds with the initial letter of the name you are looking for If you press a key twice quickly you will go to the names starting with the second letter on the key you can edit the contacts in your phonebook To edit contact details 1 Press Phonebook then press Select 2 Scroll to the contact whose details you want to edit and press OK 3 Press Options and select Edit number or Change name 4 Make the changes and press OK to save the new details 29 manage your contacts delete a single contact from your phonebook 1 Press Phonebook then press Select 2 Scroll to the contact whose details you want to delete and press OK 3 Press Options scroll to Delete entry and press Select 4 Press Yes to confirm the deletion delete all your contacts from your phonebook
55. e before a bill date As a concession if you are also terminating your Orange account then you may terminate Orange Care within the minimum term and it will not be necessary for the notice to expire on your bill date but in such event you will not be entitled to a refund of any premiums paid Orange will negotiate renewals of the Insurance policy on your behalf and may change Insurer The Insurer and Orange may vary the terms of the policy from time to time but will give 10 10 i you 90 days notice of any such changes If your rights under the policy are restricted or removed you may terminate Orange Care on giving not less than 10 days notice ending on an invoice date If you do not give notice within one month of notification of any changes you will be taken to have accepted the changes term and payments pay as you go Service Plan When you are connected to a pay as you go service plan which requires Orange Care to be purchased as an optional extra the premium must be paid in advance 10 2 The policy only applies to approved and branded Orange pay as you go phones and may be purchased for any phone within the current pay as you go range If you pay by credit reference card or debit card the policy will come into force 24 hours after your call to request cover If you pay by cheque then the policy will come into force within 24 hours of clearance of your cheque The Insurance and warranty within the pol
56. e normal operating position 3 using your Orange phone ina vehicle Safety comes first and is the ultimate responsibility of the driver Therefore Orange recommend that you do not use your phone when driving unless you are using a wired personal handsfree kit or personal handsfree car kit f you need to make or receive a call and you have a personal handsfree kit or personal handsfree car kit make sure it is done sensibly using speed dialling or voice activation where possible and keeping calls brief and to a minimum a If you don t have a personal handsfree kit or personal handsfree car kit stop and park your vehicle safely with the engine off before using your phone although never on a motorway slip road or hard shoulder even if it is urgent Do not store or carry inflammable liquids gases or explosive materials in the same compartment as your phone its parts or accessories and always store your phone safely and securely You should always use a phone holder in your car to secure your phone safely Never place the phone on the passenger seat or where it can break loose in a collision or sudden stop Remember Always give your full attention to driving There is a personal handsfree kit and personal handsfree car kit available for most Orange phones which you can purchase separately by calling the Orange reference Accessories Hotline on 0500 178 178 or by visiting your local stockist 4 carkit insta
57. e person named or that an application is unauthorised or contains false particulars we may delay Connection or Suspend Services to your Device while we investigate further Following our investigation we will Connect or reinstate the Services unless we have grounds to terminate You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition 10 10 i credit assessments your application is subject to credit status All applications for Registration and Orange Additional Services are subject to credit assessment before we can connect you to the Network In considering your application we will search your record at the licensed credit reference agencies They will add to your record details of our search and your application We will use credit scoring or other automated decision making systems when assessing your application If our assessment of you does not meet our normal requirements we reserve the right to decline to Connect you or to supply Orange Additional Services or to decide an appropriate credit limit on your Account Alternatively we reference may ask you to lodge a Deposit with us before we Connect you If you believe our assessment of you is incorrect we will review your eligibility However we cannot accept responsibility for the accuracy of information provided from the databases of credit reference agencies
58. ene or menacing nature not cause nor knowingly allow others to cause any nuisance annoyance or inconvenience whether to us or to any of our customers by any means including the use of the Network for persistently sending unsolicited communications without reasonable cause not act in a way whether knowingly or otherwise which will impair the operation of the Network or any part of it or put it in jeopardy use only Devices and Accessories approved for use with the Network and comply with all relevant legislation or regulation relating to their use 6 4 7 comply with any reasonable instructions issued by us which concern your use of the Services and co operate with us in our reasonable security and other checks which may include us making phone calls to you 6 4 8 not send or upload anything that is copyright protected unless you have permission or which in any way breaches the intellectual property rights of any third party 6 4 9 not copy modify store forward publish or distribute the Services or their Content without our express permission 6 4 10 only use Content for your own personal use and not for any commercial purposes or tA distribute it commercially 6 4 11 not to re sell re supply or otherwise distribute the Services or Devices without the prior written agreement of Orange 6 4 12 not to circumvent the Age Restricted Service mechanisms multiple users Where there are one or more Users other than
59. er 75 Orange Answer Fax seeseeeseesrrrseerreen 76 calculat Eiri akaa 76 CONVENE ssi ccmncsnnigancignearcnnananarnarnndnnents 77 wap games download games and applications 81 International services Pay monthly customers 2 0cc 84 Pay as you go customers oo 86 select a network sesssssssesressrererenrernre 88 using your Answer Phone abroad 89 using GPRS abroad ceeeeeees 89 ensure your phone is secure Orange Care seis siscctinicendlevid iais 92 manufacturers warranty eee 94 SIM Card PIN security code Ie 14 1 8 01 98 contact Orange eee 176 NIOR ina 178 with the Samsung ES3O 1 VOU GEIL digital camera with light for taking photos in gloomy conditions Polyphonic ringtones for a fuller richer sound stay informed with the latest news and reviews using Orange Plus m integrated good quality m Photo Caller ID shows you a picture of who s calling download ringtones and pictures with Orange World to personalise your phone Java for playing bundled and downloaded games the Samsung E330 small yet perfectly formed get to know your phone get to know your phone headphone socket camera lens 1 volume keys l a camera key external display service light a ________ charger socket 10 get to Know your phone ikey from the main display press this key to open Orange World
60. ersonal unblocking key to unblock your SIM Card Call customer services on 07973 100 150 if you are a pay monthly customer or 07973 100 450 if you are a pay as you go customer for details on how to unblock your phone Do not attempt to guess the PUK code If you enter your PUK code incorrectly 10 times in a row you will permanently block your SIM Card and you may have to return your phone to Orange To activate your SIM Card PIN 1 Press Menu scroll to Phone settings and press Select Scroll to Security and press Select Enable is highlighted Press Select a fk WD Enter your four digit PIN code and press OK To turn your phone on once SIM Card PIN is activated 1 When you switch your phone on Enter PIN will show in your display 2 Enter your PIN code and press OK PIN check is highlighted Press Select ensure your phone is secure To change your SIM Card PIN 1 Press Menu scroll to Phone settings and press Select 2 Scroll to Security and press Select 3 Scroll to Change PIN and press Select Enter your current PIN number and press OK 5 Enter your new PIN number and press OK 6 Enter your new PIN number again to confirm 95 Your Orange phone comes with a The security code can be set to activate number of preset security codes when a different SIM Card is used in your Each code controls one of your phone s phone to prevent unauthorised use The features Use the table below t
61. ess and hold the 1 key 2 You will be connected to your Answer Phone Now just press o listen to your message again o save your message o delete your message o rewind 10 seconds o skip to the next message o fast forward 10 seconds O ON OD o return the call international services using GPRS abroad If you use GPRS abroad you may need to manually select the network you use to ensure that you are roaming on a network that supports GPRS Roaming Call customer services on 150 from your Orange phone or 07973 100 150 from any other phone to get an up to date list of foreign operators that support GPRS Roaming and the tariffs applicable to the service plan You can connect to GPRS services as if you are in the UK when you use it abroad Orange Care Life s difficult enough without having to worry about the expense and hassle of replacing your phone 89 90 ensure your phone IS secure ensure your phone is secure Orange Care Life s difficult enough without having to worry about the expense and hassle of replacing your phone With Orange Care you get Worldwide cover for 12 months against loss theft accidental or malicious damage and handset breakdown A replacement phone of the same model despatched within 24 hours of our acceptance of your claim to any UK address The same number and the same service on your replacement Orange phone that you enjoyed on your old one so you
62. gency number may vary by location However only one official emergency number is programmed into your phone which may be incorrect if you are using your phone overseas Please check with our Partner Network abroad for the emergency number that is used in that location Your Orange phone like any mobile phone operates using radio signals mobile and fixed line networks which cannot always guarantee connection in all conditions Therefore never rely solely upon your mobile phone for essential communication such as medical emergencies Do not hang up during an emergency call until you are told to do so by the operator Note When using voice dialling you must say the name exactly as you said it when you recorded it which may be difficult in for example a noisy environment or during 101 reference an emergency Do not rely solely upon voice dialling in all circumstances Note A valid SIM Card must be inserted in your phone in order to make emergency calls Pay as you go customers do not need to have talk time available but need to have used the phone in the previous six months 8 operating environment Remember to follow any special regulations in force in any area and always turn off your phone wherever it is forbidden to use it or when it may cause interference or danger When connecting the phone or any accessory to another device read its user guide for detailed safety instructions Do not connect incompatib
63. he conference and press Select 24 The call with that participant ends but you will still be able to talk to the other callers Note If you are abroad the availability of this service depends on the network you are using You are charged your standard service plan rate for each call you make keep your business and personal lives separate by using two different lines not available to pay as you go customers With Line 2 you can keep business and personal calls separate To activate Line 2 call customer services on 150 from your Orange phone or 07973 100 150 from any other phone There is a one off connection charge and you receive a reduced monthly charge on your Line 2 Service Plan You will receive a SIM update when the service has been activated For information about line 2 tariffs go to www orange co uk or visit your nearest Orange shop The following tariffs are not available on Line 2 Orange Everytime 20 if it includes an option to call other networks Orange Everytime 400 Orange Everytime 1000 Orange Talk 150 Orange Talk 200 Orange Talk 500 make calls When you receive a call on Line 2 your phone will ring without you having to have Line 2 selected You receive a separate Answer Phone for your Line 2 which you can also personalise Call your Answer Phone in the usual way but remember to switch to Line 2 first f you call Answer Phone from Line 2 but have no messages you will
64. he right to Suspend the Services if a complaint has been made against you pending the results of investigation of the complaint pay as you go Vouchers Free airtime given to the customer on initial registration of their new pay as you go phone if any shall be valid for the periods set out in the Price Guide and or Customer Literature current as at the date of Registration In the event that the cash value of airtime forming part of free airtime 3 3 3 4 given to a Customer in accordance with 3 1 above is not used within the relevant validity period stated in Condition 3 1 such unused airtime will be forfeited Notwithstanding that you use all of a pay as you go Voucher or that the free airtime given to a Customer in accordance with 3 1 above expires your Phone will continue to be capable of receiving incoming calls for the periods set out in the Price Guide and or Customer Literature current as at the date of expiry We will disconnect your phone if during the previous six months you have not Registered a new pay as you go Voucher or you have not made chargeable calls from your phone or received incoming calls on your phone For the avoidance of doubt calls shall include but not be limited to 3 5 reference voice calls data calls and text messaging On disconnection your mobile telephone number will be reassigned On reconnection you will be assigned a new mobile telephone number Any remaining credit on your p
65. hone is secure information that Orange reasonably requests in connection with the replacement of your phone Remember if your phone is stolen or maliciously damaged we need a crime reference number or a lost property number if it is lost Once your claim is agreed and the administration fee of 15 is paid Orange will despatch your replacement phone Please see the Orange Care terms and conditions in the reference section for more information Small Business customers opening an Orange account receive Orange Care free of charge for the first 12 months Small Business customers will receive a free replacement for their lost stolen and damaged phones which will be sent out within 24 hours of our acceptance of your claim 93 ensure your phone is secure manufacturer s warranty If you do not have Orange Care you still receive a 12 month manufacturer s warranty which covers you against phone faults Please call 0208 391 0168 for more details ensure that only authorised people can use your phone If your phone s SIM Card PIN is activated a four digit PIN Personal Identification Number will be requested each time you switch your phone on This PIN is preset to 1111 To increase your phone s security you can change the PIN to a number only you know 94 What if enter the wrong PIN If you enter an incorrect SIM Card PIN or PIN2 three times in a row your SIM Card will block You will need a PUK p
66. hould be handled with care We will replace any SIM Card found to be defective by reason of faulty workmanship or design free of charge but may charge 159 reference for replacing or renewing a SIM card in any other circumstances We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services 7 2 You must inform us immediately in the event that a SIM Card is damaged We will send you a replacement SIM Card as soon as reasonably practicable but we reserve the right to charge you for doing so 7 3 The software in the SIM and the Phone is either owned by or licensed to Orange which grants you a non exclusive licence to use it for accessing the Services and not otherwise 7 4 The SIM Card supplied with your Phone enables the Phone to work on our Network only We will lift this restriction at your request subject to our current policy relating to the same 160 and provided you pay the current administration charge directory and caller ID Unless you inform us otherwise when you Register your first pay as you go Voucher we may make appropriate directory entries and our Network may allow the display of your telephone number on receiving handsets phones Your Phone and Accessories are acquired by you outside of the operation of these terms and conditions and as between you and Orange are your property Any insurance or warranty relating to your
67. ically updated Price Guide These include any reasonable administration charges Connection the process of giving you access to a Service Disconnection and Re connection have corresponding meanings Content information communications images and sounds software or any other material contained on or available through the Services 125 reference Contract these terms and conditions which are binding on both you and Orange for each Device you connect to the Orange Network Customer Communication information made available to you by Orange which provides information on Orange Services It may be made available on your Device or provided electronically or distributed with new Devices or in mailings to some or all Orange Customers Deposit refundable amount that Orange may ask you to pay before we Connect or Re connect you to the Network or before providing any Service Device a mobile telephone device or data card excluding Accessories which is approved by Orange for connection to its Network 126 Line One and Line Two Line One is the primary means by which you have access to the Services Line Two is a second line on the same Device with its own phone number Minimum Term the minimum period for the supply of Services as specified in your Service Plan commencing on the date of Registration where no period is specified in the Service Plan a minimum period of 12 months from he date of Registration will
68. icy will each have a term of 12 months Your confirmation of Insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective 10 3 You may request that the policy is terminated at any time during the 12 month period in which event Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due 121 reference 11 11 1 switching between Service Plans In the event that you wish to switch from one pay monthly service plan to another both of which include Orange Care or from one pay monthly service plan to another both of which require Orange Care to be purchased as an optional extra then Orange Care will continue unaffected 11 2 In the event that you wish to switch from a pay monthly service plan which includes Orange Care to a pay monthly service plan which requires Orange Care to be purchased as an optional extra the inclusive Orange Care will automatically cease 11 3 In the event that you wish to switch 122 from a pay monthly service plan which requires Orange Care to be purchased as an optional extra to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance if any of any period under clause 8 1
69. imer it will still count down To stop the timer melody when it sounds open and close the phone or press any key To stop the timer before the timer finishes press Stop on the timer screen 77 To use the Stopwatch Press Menu scroll to Organiser and press Select Scroll to Stopwatch and press Select To start the stopwatch press OK To check an interval time press OK the stopwatch will continue to run Pressing Reset clears the stopwatch or press to exit have fun on your phone 78 have fun on your phone when you have time to spare why not test your gaming skills against your phone With the full colour screen and excellent sound quality gaming on your Samsung E330 is more fun than ever You can also download new games to play from Orange using wap when you ve completed the games we ve already put on your phone To play a game 1 Press Menu scroll to Fun box and press Select 2 Scroll to JAVA world and press Select 3 Select Downloads and choose from SnowBall Fight BubbleSmile 80 Scroll to the game you want to play and press Launch The following options are available START GAME Start a new game CONTINUE Continue the last game you were playing HIGH SCORE Displays the high score table Note This option may not be available for some games HOW TO PLAY Instructions on how to play the game OPTION Switch the game sound on or off wap games You c
70. include a USIM which contains your personal telephone number and which is programmed to allow you to access the Network Suspension the temporary disconnection of Services Suspend has a corresponding meaning 127 reference User you or another person named by you who is authorised to incur Charges to your Account 2 your Contract and the Minimum Term your Contract runs for at least the Minimum Term 2 1 For each Device you own your Contract starts on the date of Registration and will continue for the Minimum Term and thereafter you have limited rights to terminate your Contract during the Minimum Term as described in Section 4 what happens when the minimum term ends 2 2 After the Minimum Term ends we will continue to supply you with Services 128 3 1 as normal until your Contract is terminated in any of the ways described in Section 4 provision of Services what we aim to provide in the UK We will take all reasonable steps to make the Services available to you at all times The Services are only available within the range of the base stations that make up our Network We cannot guarantee a continuous fault free service Please note that 3 1 1 the quality and availability of Services may sometimes be affected by factors outside our control such as local physical obstructions atmospheric conditions other causes of radio interference features or functionality of your Device the 3 2 3 3
71. ing and also to phones which do not all the features will only be available if it is a Photo enabled phone A non Photo Messaging phone will receive a text message containing a website address and the recipient can view the message on the website 50 take a photo Press and hold the camera key on the right hand side of your phone Your camera viewfinder will open Press the right soft key to view a list of options including Mode Frame Effects Rotation a Timer Settings Help Aim the lens at the subject Scroll up or down to zoom in or out Scroll left or right to adjust the brightness of the picture Press the left soft key to take the photo Your photo is automatically stored in the My photos folder unless you chose Delete Note Your flash light can be found in your Settings menu take a self portrait using your phone s self timer When the flip is closed press and hold the camera button on the right hand side of your phone This activates the self portrait mode To zoom in or out use the Volume keys When you are ready press the camera key to take a picture The picture is automatically saved in the My photos folder Photo Messaging send your photos as multi media messages 1 Press Menu and select Messages 2 Scroll to Multimedia messages and press Select 3 Create is highlighted Press Select Press Add to enter the subject of your message 5 Scroll to Picture and press
72. ion humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits Do not use your phone in dusty dirty reference areas Its moving parts can be damaged Your phone is powered by a rechargeable battery Note that a new battery s full performance may only be achieved after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out When the operating time talk time and standby time is noticeably shorter than normal it is time to buy a new battery Temperature extremes may affect the ability of your battery to charge allow it to cool down or warm up first Never use any charger or battery which is damaged or worn out Always unplug the charger when not in use Do not leave the batteries connected to the charger for longer than a week since overcharging may shorten its lifetime If left unused a fully charged 105 reference battery will discharge itself over time Do not paint your phone as this can clog its moving parts and prevent operation Only use the antenna supplied or an approved replacement antenna Unauthorised antennae modifications or attachments could damage the phone and may violate regulations governing use of mobile phones Keep all SIM Cards out of children s reach Use your phone battery only for its intended purpose and never use any charger or batter
73. is does not prevent either party from taking action later 19 12 If any of the terms in this contract are not valid or legally enforceable the other terms will not be affected We may replace any term that is not legally effective with a similar term that is reference Orange company details 19 13 Our Company Registration Number is 2178917 and our Registered Office is at St James Court Great Park Road Almondsbury Park Bradley Stoke Bristol BS32 4QJ governing law 19 14 Your Contract is to be interpreted in accordance with the Laws of England and Wales 153 reference pay as you go terms and conditions The following words and expressions shall have the following meanings Accessories goods designed for use with but not part of Phones and approved by Orange including without limitation batteries chargers car kits headsets and carry cases Charges the charges for pay as you go as published in our periodically updated list of charges defined herein as Price Guide Connection the process we carry out to enable your phone to access the Services Disconnection and Re connection have a corresponding meaning Literature printed matter providing information on Services published by Orange and 154 distributed with new Phones or in mailings to Customers whether or not supplied automatically to all Customers pay as you go Voucher a voucher representing the cash value of airtime all
74. it is registered to the Orange network 168 5 6 The downloading of the Game is subject to availability and may be affected by the volume of users from time to time or by network congestion Orange s Standard Network Terms and Condition continue to apply in parallel with these Terms and Conditions 5 7 You must only use the Game for your own personal use and not for any commercial purpose 5 8 You agree only to access download and use the Game in accordance with Orange s security measures relating to its network and billing and the source code of the Game and will not attempt to circumvent such security measures All trademarks and trade names are the properties of their respective owners All rights are reserved by the respective owners Orange Value Promise Terms and Conditions 1 Definitions Competitor tariff A popular published currently available monthly paid contract digital tariff available in the UK from O2 UK Limited formerly British Telecommunications Mobile Communications Ltd Vodafone Retail Ltd amp T Mobile formerly One 2 One For the avoidance of doubt this excludes O2 Online Limited tariffs OVP Orange Value Promise Service Plan The scale of charges for using a mobile phone Additional Services Optional services which cost extra whether they are supplied in conjunction with competitor tariffs or reference outside competitor tariffs 2 2 1 2 2 2 3 2 4 Scope
75. ited to Acts of God industrial action default or failure of a third party war terrorist act governmental action or by any act or decision made by a court of competent jurisdiction your maximum liability 18 4 Subject to Condition 18 1 your liability is limited to payment of all outstanding Charges due in accordance with the provisions of your Contract 150 19 general changes to your Contract 19 Subject to Condition 15 your Contract may be varied or amended only by the express mutual agreement of both parties A party seeking to rely on such variation or amendment must produce evidence of the other party s agreement to it disclosure of information to third parties 19 2 You agree to the disclosure to any telecommunications company debt collection agency credit reference agency credit or fraud monitoring scheme security agency or credit provider of a any information relating to your Contract including your personal financial information and details of how you have performed in meeting your obligations under your Contract b any disclosure as may be within our Data Protection Act registration c any disclosure required as a result of an order of any court of competent jurisdiction or by statutory authority Your information 19 3 Orange or its Group companies will use your information which you provide to us together with other information for administration marketing credit scoring cus
76. l terms and conditions attached to Orange Additional Services will be notified in Customer Communication The terms of your 147 reference 16 16 1 148 Contract including Charges current on the date when you take up the offer of any Orange Additional Service will apply to it subject to any special promotional offer made by us and accepted by you Customer Communication please read all the information we send you We update our Customer Communication from time to time Information on various topics is mailed to Customers with their monthly billing statements and is available on request from us You are asked to read your Customer Communications and to keep those which are mailed to you until they are superseded We regard you as having been given any information if it is 17 17 1 a included in a mailing addressed to you b by voicemail email text or other form of electronic message sent by us to your Device c communicated directly by any means assignment of Contract and change of ownership of Device your Contract is personal to you Your Contract is personal to you and you may not assign it However we may at our discretion not to be unreasonably withheld allow you to a nominate a User other than yourself while you remain primarily liable to us under your Contrac b terminate your Contract on short notice if you have transferred title to your Device to a new customer who has Conne
77. le products 102 9 pacemakers Pacemaker manufacturers recommend that a minimum separation of 16 cm 6 inches be maintained between a handheld phone and a pacemaker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research of and recommendations of Wireless Technology Research Users with pacemakers should therefore Always keep your phone at least 20 cm 8 inches away from your pacemaker when the phone is switched on Never carry your phone in your breast pocket Use the ear opposite to the pacemaker to minimise the potential for interference Switch off your phone immediately if you suspect that interference is being caused 10 hearing aids Certain hearing aids can be interfered with by your mobile phone If this occurs please consult the hearing aid manufacturer 11 other medical equipment Operation of any radio transmitting equipment including mobile phones may interfere with the working of other inadequately protected medical devices Consult a physician or the manufacturer of the medical device if you have any questions Always switch off your phone in health care facilities when any regulations posted in these areas instruct you to do so 12 aircraft safety Using your phone while in the air is prohibited Switch off your phone before boarding any aircraft The use of mobile telephones in an aircraft may be dangerous to the o
78. llation Only qualified personnel should install or service the personal handsfree car kit or the phone in a vehicle Faulty installation or service may be dangerous and may invalidate any warranty which may apply to the unit For vehicles equipped with an air bag remember that an air bag inflates with great force Do not place objects including both installed or portable wireless equipment in the area over the air bag or in the air bag deployment area If a personal handsfree car kit is improperly installed and the air bag inflates serious injury could result Check regularly that all mobile phone equipment in your vehicle is mounted and operating properly 99 reference Your mobile phone is a low power radio transmitter and receiver When it is switched on it receives and sends out radio frequency RF signals Most modern electronic equipment is shielded from RF signals However RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles eg electronic fuel injection electronic anti lock braking electronic speed control or air bag systems etc Check with the manufacturer or its representative regarding your vehicle You should also consult the manufacturer of any equipment that has been added to your vehicle 5 fuse replacement Always replace a blown fuse with a fuse of the same type and size Never use a fuse of a higher rating 100 6 emergency calls If
79. mation about you You have a legal right to this information deposits deposits are held for 12 months We may request a Deposit from you a before Connection b before making Orange Additional Services available to you or c before reinstating the Services after Suspension or d if you fail to pass any credit assessments which we reasonably consider to be necessary from time to time 11 2 Deposits will be held for 12 months 12 12 from the date of receipt and then refunded upon request We do not pay interest on Deposits If you owe us money we may set off Deposits against the amount due to us If there is a balance left over in such cases we will remit this to you or credit your Account SIM Card it s your responsibility to keep your SIM Card safe Any SIM Card we supply to you remains our property but it is your responsibility to keep it safe SIM Cards are easily damaged and should be handled with care We will replace free of charge any SIM Card found to reference be defective through faulty design or workmanship In any other circumstances however we may charge for replacing it We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services what to do if your SIM Card is lost stolen or damaged 12 2 You must inform us immediately if the SIM Card supplied to you is lost stolen or damaged You will remain liable for all Charges
80. my phone s ring tone 1 Press Menu and select Sound settings 2 Select Incoming calls Choose between Default melodies or My sounds 3 Scroll through the available ringtones Each tune will play as you scroll down Press Select to choose the ringtone that you want symbols on your display Tull Shows the received signal strength The greater the number of bars the stronger the signal Appears when a call is in progress Appears when you are out of your service area When it displays you cannot make or receive a call f Appears when you are connected to the GPRS network id BA get to know your phone Appears when you are out of your home area and have logged onto a different network for example when travelling in other countries Appears when the Call diverting feature is activated Appears when a new text message has been received Appears when a new voice mail message has been received Appears when a new multimedia message has been received Appears when you set an alarm to ring at a specified time Appears when Silent mode is active or you set the phone to vibrate when you receive a call You set this option in the Alert type menu Appears when Mute mode is active Shows the level of your battery The more bars you see the more power you have remaining 13 get to know your phone 14 Callrecords Missedcalls Received calls Dialled calls 1 OrangePlus Call Orange Inf
81. ne received under either clause 3 or clause 7 will not attract a further period of Insurance or warranty For the avoidance of doubt subject to the provisions of clause 6 the periods stated in clauses 8 1 9 1 and 10 2 as appropriate will continue to apply from the date such cover originally came into effect 6 2 Any claim accepted under Orange Care purchased as an optional extra with your Pay Monthly service plan will be subject to an administration fee See clauses 9 6 9 6 1 and 9 6 2 for details 117 reference 7A 7 2 118 warranty defective materials or workmanship If your phone or parts thereof becomes defective due to faulty materials or workmanship Orange will at its option repair or replace it at no charge on payment of the administration fee if applicable as detailed in clause 9 6 provided that 7 1 1 it has been used in accordance with the operating instructions 7 1 2 any repairs which may have been or are to be undertaken have been arranged by Orange 7 1 3 you have complied with the foregoing terms and conditions 7 1 4 the Orange phone is registered and connected to the Orange network in your name This Warranty is an extra benefit and is additional to your legal rights 7 3 8 1 8 2 8 3 Batteries only have a 12 month warranty term amp payments Service Plan inclusive of Orange Care Where you are connected to a service plan which includes Orange Care the Insur
82. nes b Busy a call Barring calls Bookmarks 178 20 73 20 28 68 20 39 58 C Calculator Calendar Calls answering barring length make a mute waiting Caller id Care see Orange Care Codes Conference calling Copy contacts Converter 76 73 20 39 40 18 22 21 26 96 23 30 77 d Download applications Divert a call Dialled numbers Fax and data see Orange Answer Fax Fun and games g Games GPRS 81 37 40 80 80 57 Information menu see Orange Plus International services pay monthly customers pay as you go customers network selection Line 2 index 84 86 88 24 179 index m Memory mate Menu Message alert Missed calls Multimedia messages Mute 0 Orange Answer Fax Orange Answer Phone Answer Phone Call Return Answer Phone PIN checking from any other phone messages personal greeting shortcuts Orange Care 180 31 12 48 40 51 22 76 34 34 36 34 34 35 35 92 Orange Text Alerts services Orange Plus Orange 177 Orange 277 Orange World p Phonebook add number store a name and number edit deleting make a call using your phonebook search Phone keys Photos Photo messages Predictive text 60 60 59 54 28 28 29 30 28 29 10 50 52 44 Received calls Received messages Redialling Ring tone S Safety Security codes Self portrait Self timer Settings camera clock sound
83. ng third party services may leave you vulnerable to unwanted programs or reference material or viruses that may be downloaded to your Device without your knowledge which may give unauthorised access to or damage your Device and the information stored on it Orange is not liable or responsible in any way for such unauthorised access damage to or loss of information on your Device Age Restricted Services 3 19 You are not permitted to access our Age Restricted Services if any if you are below the age specified to access the Services If you are allowed to access the Age Restricted Services by virtue of the fact that you are the specified age or older you must not show or send Content from the Age Restricted Services to anyone below the specified age If you let anyone under the specified age use your 133 reference 4 1 4 2 134 Device you must ensure you deactivate access to the Age Restricted Services your rights to terminate this Contract terminating your Contract after the Minimum Term You may terminate your Contract to expire at anytime after the Minimum Term by giving us at least one month s notice You are free to restore your Contract throughout this notice period should you change your mind terminating your Contract during the Minimum Term You may terminate your Contract before the Minimum Term has expired if you pay us 4 2 1 all Charges that are due plus 4 3 4 2 2 alump sum equiv
84. o use your Orange Top up Swipe Card to top up in the UK they re available in any Orange shop and wherever you see the Top up symbol Orange vouchers Buy 20 and 50 vouchers from any Orange shop or high street stockist Note Orange Top up vouchers are not currently available abroad Only UK vouchers will be redeemed 3 Make sure you pack your charger and a three pin adaptor so you can charge your phone while abroad 4 Make sure that the frequently used numbers in your phonebook are saved with the international dialling codes you need ie 44 minus the leading zero from the area code for calls back to the UK 88 Note The availability of Orange products and services when roaming is dependent upon the partner network when you go abroad you need to select the partner network to use Orange has partnerships with a range of networks in a variety of countries When you go abroad you need to tell your phone to select a network 1 Press Menu scroll to Network and press Select 2 Scroll to Network selection and press Select 3 Choose from Automatic You are connected to the first available network Manual Choose from a list of available networks For more information call Orange customer services on 150 or if you are a pay as you go customer on 450 from your Orange phone using your Answer Phone abroad While abroad you can use your Answer Phone as easily as you do when in the UK 1 Simply pr
85. o identify security code is preset to 0000 which code you need to activate each feature Press Menu scroll to Phone settings and press Select security feature preset code Scroll to Security and press Select Scroll to SIM lock and press Select SIM Card PIN PIN1 1111 Enable is highlighted Press Select a Fixed dialling PIN2 1111 Enter your four digit security code and press OK Call barring 1111 Re enter the code and press OK Lock code 12345 eeren 96 reference safety 1 network services The mobile phone described in this guide is approved for use on the Orange network A number of features included in this guide are called Network Services These are special services that you can arrange through Orange Before you can take advantage of the Network Services you must subscribe to them through Orange Instructions for these services are included in this guide 2 everyday use of your phone Hold your phone as you would any other telephone with the antenna pointing up and over your shoulder If your phone has an extendible antenna extend it fully Do not touch the antenna unnecessarily when the phone is switched on as this will affect call quality and may cause the phone to 98 operate at a higher power level than is needed As with any other radio transmitting equipment you are advised that for the satisfactory operation of your phone and for your own safety you should use your phone only in th
86. o see what time it is in different parts of the world To set your phone s alarm clock 1 Press Menu scroll to Organiser and press Select 2 Scroll to and select Alarm 3 Select either Morning Call Alarm1 or Alarm2 depending on when you want the alarm set for 4 Press Options and choose from Alarm day Alarm time Alarm tone Remove alarm Note If your phone is set to silent it will vibrate not ring and if switched off you need to switch it to autopower for the alarm to ring use your phone s organiser to remind yourself of important events Your Samsung E330 has a built in calendar so you can keep track of important meetings you need to attend You can save up to 25 appointments manage your time To add an appointment Press Menu scroll to Organiser and press Select Scroll to Calendar and press Select Select a date on the calendar by using the scroll keys To skip to the previous or next month press and hold up or down on your scroll keys To skip to the previous or next year press and hold left or right on your scroll keys Press Options and select Add memo Enter your appointment details and press OK Choose to save the memo to schedular To do list Call or Anniversary Enter any further relevant details for example the time for a meeting and press OK 73 manage your time To check your calendar settings 1 Press Menu scroll to Organiser and press Select 2 Scroll to Calendar
87. o top up your Talk Time 450t Customer Services Enquiries 450 t Information Line 452 Talk Time balance 453 Orange Multi Media 177 or 277 Lost or Stolen 07973 100 450t Registration 0800 079 0006 all Orange customers Operator Services 100 Orange Accessories Line 0500 178 178 Directory Enquiries 118 000 International Directory Enquiries 118 880 Emergency Services 999 or 112 E Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan further information helpful booklets www orange co uK www orange co uk business If you would like to receive a free booklet Visit the Orange website to find out more about Orange products and services buy accessories from the Orange shop and if containing useful information on any Orange product or service call Orange Customer services on 07973 973 150 or if you are a pay as you go customer 450 you are a pay as you go customer register from your Orange phone The following with Orange online booklets are available Services and Charges Orange Care Orange Value Promise Terms and Conditions How to use Answer Phone and manage your calls How to get fun news and information on your phone How to send messages photos and more How to use your phone abroad and call internationally 177 index a Answer Phone see Orange Answer Phone Answer a call Appointments Automatic redial Add an entry to your phonebook Alert to
88. oming call To accept the new call press a The first call is automatically put on hold make calls To switch between calls press Swap which is the right soft key To reject the new call press gt To put an active call on hold make a second call and then return to the original call 1 While the call is active enter the phone number of the second person you would like to call and press a The first call is automatically put on hold 2 To return to the original call press Swap The current call is put on hold and you can speak to the first caller again 3 To end either one of the calls press gt while the call is active 21 make calls speak to someone privately during a call Sometimes you may need to say something to another person that you don t want your caller to hear In these cases you can mute your call and preserve your privacy To mute your call 1 While the call is active press Options 2 Scroll to and select Mute 3 To return to the call press Options and select Unmute 22 call back a missed number Whenever you miss a call your phone will keep a record of who has called you so that you can call the person back The number of calls missed will show in your main display Press View 2 The number for the most recent missed call will appear Other missed calls will be listed below 3 Scroll to the number you want to call back and press a speak with up
89. ormation Group Text Pay asyou go Delete all Call time Caller ID 9 7 Organise Phone setting 8 Camea Display Take photos Greeting message My photos Language My albums Security Delete all Auto redial Settings Voiceclarity Memory status Active folder Sde key Anykey answer Reset settings lt New memo Calendar To dolig Qock Alarm Voice recorder Calculator Conversion Timer Stopwatch 3 Network Call diverting Call barring Call waiting Network selection Active Line lt get to know your phone 4 Sound setting Incoming calls Messages Power on off Connection tone Key tone Minute minder Quiet mode Alerts oncall 6 Funbox Message WWW sevices Media box JAVA world Short messages Multimedia messages Push messages Preset message Voice mail Broadcast Settings Memory status S only available to Pay as you go customers 15 make calls make calls 1 press and hold this button to turn your phone on 3 press f to make the call 2 dial the number you want to call but don t forget to use the full area or international code 18 make calls avoid accidental calls It s a good idea to keep the phone closed when you re not using it to avoid pressing keys by mistake listen to calls at the right volume When you are on a call use the volume keys to increase or decrease
90. otice termination of your contract by Orange without written notice We reserve the right to terminate your contract immediately at any time in respect of any or all of the Devices owned by you in whole or in part without notice to you if 4 6 1 we have good reason for believing that you have 4 7 5 1 breached Conditions 6 4 2 6 4 3 6 4 4 or 6 4 5 6 4 8 6 4 9 6 4 10 or 6 4 11 or 4 6 2 you haven t complied with one or more of the terms of your Contract and do not correct the breach within 7 days of being asked by us in writing to do so termination and Line Two Termination of your Contract for any reason connected with Line One will result in automatic termination of Line Two effect of Termination of the Agreement When this Agreement is terminated your Device will be Disconnected and you will no longer be able to use the Services 5 2 6 1 reference what to do after Termination of your Contract Termination of your Contract is subject to you paying us any money you owe us and us paying you any money we owe you After termination it is your responsibility to cancel any direct debits standing orders credit card mandates or other authorisations you may have given for periodic payments to be made to us by third parties your responsibilities when your payments are due Ordinarily we will invoice you monthly in advance for monthly charges which are non refundable and monthly in arrears for c
91. otional variants of OVP Plans 2 10 We reserve the right not to offer any Competitor tariff containing elements of services or functions that the Orange Network does not currently offer or to omit those elements of services or functions Charges We will make reasonable endeavours to ensure that OVP Plan charges are the equivalent of the Competitor tariff published charges 3 2 3 3 3 4 3 5 3 6 In the event that a Competitor makes any changes to a Competitor tariff subject to the provisions of these terms and conditions we will make reasonable endeavours to implement any published changes to existing OVP Plans as soon as is reasonably practical If you are connecting to Orange on an OVP Plan you will be charged the equivalent of the Competitor s standard connection charge We reserve the right to apply Competitor s charges for changing OVP Service Plan Subject to point 3 4 above you may switch between Orange Value Promise Service Plans Orange Talk Plans or other Orange Service Plans You may switch between OVP Plans or to an Orange Talk Plan by giving us at least 5 days notice before your Monthly Billing Date 3 7 3 8 4 1 4 2 reference OVP Plans will replicate the charging structure amp minimum call charges of the Competitor s tariff including but not limited to service charges for itemised billing non direct debit payment access charges for short message service and charges for call
92. owing access to the Services which must be paid for in advance which expression includes airtime purchased direct from Orange by credit or debit card Network the public telecommunications system by which Orange makes Services available in the United Kingdom Orange Orange Personal Communications Services Limited and any successor in business or assignee Phone mobile telephone excluding Accessories but including charging unit and SIM which remains the property of Orange approved by Orange for connection to its Network Price Guide publication listing our current Charges updated from time to time Registration our acceptance of your application to register individual pay as you go Voucher Register has a corresponding meaning Roaming a service which allows you to use your Phone on other operator s networks usually in foreign countries Services Network and other services provided by us and made available for your use SIM card or other device bearing a unique telephone number programmed to allow a Phone to access Network Services Suspension the temporary discontinuance of Services User you or another person notified by you to us reference as authorised to use your Phone provision of services We will use reasonable efforts to make the Services available to you at all times The Services are available only within the range of base stations which form the Network Quality and availability of the
93. pe reference Orange reserves the right to offer an alternative prize of equal or greater value at any time The prizes may themselves be subject to other terms and conditions depending upon their nature No cash alternative is available in whole or part 5 general 5 1 Under no circumstances will Orange or any of the other parties involved in the provision of the Game be liable for any losses damages costs or expenses arising from or in any way connected with any errors defects interruptions malfunctions or delays in the provision of the Game We agree to rectify any such problems in the Game which are notified to us as soon as we reasonably can If you do notice a fault or error in the Game please notify Orange customer services 167 reference 5 2 Orange accepts no liability for the temporary non availability of its network loss late receipt or non readability of any transmission or other communications 5 3 Orange reserves the right to amend these Terms and Conditions from time to time Any alteration or addition to these Terms shall take effect immediately once posted on www orange co uk games Any continued use of the Game after such publication means that you will be deemed to have accepted such changes 5 4 We reserve the right to cease provision of the Game at any time 5 5 Only one Game may be stored on your phone at any time in addition to the Game already stored on your phone at the time
94. peration of the aircraft disrupt the reference mobile telephone network and is illegal Note Failure to observe this instruction may lead to suspension or denial of Orange phone services to the offender or legal action or both 13 explosive materials You are advised to switch off your phone when at a petrol station or other refuelling point You must observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marked They include below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or 103 reference butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Note The functioning of your phone can be affected by localised conditions and we cannot guarantee coverage inside buildings If you have difficulty in making or receiving calls you should contact Orange customer services 14 general safety information When changing your phone s cover always switch off the power and disconnect the phone from the charger or any other device Always store the phone with the covers attached Never use a phone without a cover Remember
95. phone 4 1 8 loss of or theft of items left unattended in a public place 4 1 9 theft of items from an unattended vehicle unless the item was in a locked boot or ocked glove compartment and he vehicle itself was securely locked 4 1 10 any wilful act neglect or failure o take reasonable care by you or any authorised user or any wilful act or neglect carried out at the direction or instigation of you or any authorised user 4 1 11 disregard of manufacturer s and or operating instructions 4 1 12 damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds 113 reference 4 2 114 4 1 13 war and hostilities 4 1 14 loss destruction or damage in Northern Ireland due to civil commotion unlawful or wanton act committed maliciously in connection with any unlawful association 4 1 15 radioactive contamination 4 1 16 loss or theft of a phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit A replacement or repair will not be provided if 4 2 1 Orange has reason to believe you have made a fraudulent claim 4 2 2 you do not make reasonable efforts to recover any lost or stolen items 4 2 3 the phone is not registered and connected to the Orange 5 network in your name 4 2 4 at the time of loss theft or damage the phone was not being used or in the possession of you or an authorised user
96. r information for which we charge a small fee and to correct any inaccuracies 19 7 When you give us information about 152 another person you confirm that they have appointed you to act for them to consent to the processing of their personal data and to the transfer of their information abroad and to receive on their behalf any data protection notices 19 8 For details of the Orange Group of Companies please visit our website delivering communications to you 19 9 All notices to be served in accordance with your Contract must be served by post or facsimile We can in addition serve notice to you by voicemail email text or other form of electronic message They will be deemed served 48 hours after they are sent or on earlier proof of delivery All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address Any waiver concession or extra time we may allow you is limited to the specific circumstances in which it is given and does not affect our rights in any other way disputes between you and us 19 10You may request that disputes between you and us are referred to arbitration under our Code of Practice for Consumer Affairs We will supply a copy of our Code of Practice for Consumer Affairs to you on request miscellaneous 19 11 If either party delays or does not take action to enforce their rights under the contract th
97. r will remain in force until you ve paid everything you owe us At our discretion we may charge you for Reconnection and removal of the Bar 3 5 3 a complaint has been made against you The complaint will be thoroughly investigated and Services will remain suspended until we know the results of that investigation Any complaint you make will similarly be thoroughly investigated 3 5 4 we have good reason to believe that your mobile phone number 3 6 is being used for fraudulent or improper purposes 3 5 5 we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars 3 5 6 you notify us that your Device has been lost or stolen 3 5 7 we are required by the emergency services or other government authorities to suspend your Services You will remain liable for all monthly or other periodic Charges during any period of Suspension 3 7 3 8 suspension of Orange Additional Services We reserve the right to change suspend or withdraw part or all of any Orange Additional Service on giving reasonable notice monitoring the Services you use For the purposes of good management and security and to make sure we follow your instructions correctly and to improve our service to you through training of our staff or to monitor instances of unsolicited messages we may monitor or record communications Where
98. range 3 Select one of the following Customer Services Answer Phone Voice Media Traffic News Text Media Directory Enquiries International Directory Enquiries Breaking News 62 4 Scroll to read the message from Orange then press OK Press Dial to call the number Orange Plus Payasyougo enables you to only available to pay as you go customers check your balance top up your talk time by Orange Top up Voucher a link your phone to an Orange Top up Swipe Card What can do with Pay as you go Pay as you go gives you control of your phone expenses and provides flexible options for topping up your balance Orange World and multimedia services How much does it cost Balance and Top up menu items are free although some restrictions may apply To check your balance 1 Press Menu and select Orange Plus 2 Choose Payasyougo 3 Choose Balance 4 You will receive a text message Press the Cancel key until you return to the main menu and choose Messages The message in your inbox will tell you your balance To top up your talk time 1 Press Menu and select Orange Plus 2 Choose Payasyougo 3 Choose Top up Choose Voucher 5 Enter your Orange Top up Voucher number and press OK 6 You will receive a message asking if you want to proceed Scroll to read the full message and press OK Choose Yes to proceed 7 You will receive a text message Press the Cancel key until you ret
99. ress Select 2 Scroll to Call barring and press Select 3 Choose what type of calls you want to bar from a All outgoing You will not be able to make any calls a International You will only be able to make calls to numbers in your home country International except to home While abroad you will only be able to make calls to numbers in the country you are in and to numbers in your home country manage your calls a All incoming You will be unable to receive any calls a Incoming while abroad While abroad you will not be able to receive any calls Select the type of calls voice or data that you want to bar Press Activate to confirm your settings Enter your call barring password which is preset to 1111 and press OK To deactivate a call barring setting Press Menu scroll to Network services and press Select Scroll to Call barring and press Select Select the call barring option that you want to deactivate Select the type of calls to which this option applies 39 manage your calls 5 Press Deactivate and enter your call barring password find out who has called you and when Each time you make receive or miss a call your phone takes a note At any time you can access a list of the last 20 missed dialled or received calls to keep track of who you re talking to and when 1 Press Menu scroll to Call records and press Select 2 Choose from Missed calls Received calls Dialled calls
100. s to Customer Service 0800 amp 0500 numbers International direct dialled and Roaming calls will be charged at standard Orange rates Charges for Mobile to Mobile calls OVP Plan charges for calls entirely on the Orange Network will be the equivalent of the Competitor s tariff charges for calls made entirely on their network subject to point 2 8 above These are known as On Net calls OVP Plan charges for calls made to 171 reference 5 1 172 phones on the Competitor s network will be the equivalent of the Competitor tariff charges for calls made from their Network to phones on the Orange Network subject to point 2 8 above These are known as Mobile to Mobile Off Net calls For example if Y tariff on network X charges 25p per minute to call another mobile phone on its network and charges 50p per minute to call a mobile phone on any other network the OVP equivalent Plan will charge 25p per minute to call another Orange phone and 50p per minute to call a mobile phone on network X or any other mobile network Other Benefits OVP offers rollover on minutes and text messages on all OVP Plans with 5 2 an inclusive bundle where the competitor tariff offers rollover on minutes or text messages Rollover on minutes or text messages is not available on Service Plans with an inclusive value bundle Unused inclusive minutes and or text messages from one month may be rolled over for use in the ne
101. ss profits savings revenue use or goodwill whether caused to the other party through any breach of your Contract or any matters arising under it Neither party excludes liability for negligent acts or omissions causing death or personal injury to any person 13 2 Subject to Condition 13 1 we limit our legal liability up to a maximum of three thousand pounds per claim or a series reference of related claims for any loss or damage which is 13 2 1 direct financial loss 13 2 2 direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services 13 3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our control including but not limited to Acts of God industrial action default or failure of a third party war governmental action or by any act or decision made by a court of competent jurisdiction 13 4 Subject to Condition 13 1 your liability is limited to payment of all outstanding Charges due in accordance with the provisions of your Contract 163 reference 14 general 14 Subject to Condition 10 these terms and conditions may only be varied or amended only by the express mutual agreement of both parties and the party seeking to rely on such variation or amendment must produce evidence of the other party s agreement to it 14 2 You agree to the dis
102. standards and or other normative documents Safety EN 60950 2000 EMC EN 301 489 01 v1 3 1 2001 09 EN 301 489 07 v1 1 1 2000 09 SAR EN 50360 2001 EN 50361 2001 Network EN 301 511 v9 0 2 2003 03 174 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all essential requirements of Directive 1999 5 EC The conformity assessment procedure referred to in Article 10 and detailed in Annex of Directive 1999 5 EC has been followed with the involvement of the following Notified Body ies BABT Claremont House 34 Molesey Road Walton on Thames KT12 4RQ UK Identification mark 168 CE 0168 175 contact Orange Orange Customer Services are available 24 hours a day seven days a week 365 days a year Alternatively visit the Orange website at www orange co uk for more details The three digit numbers can be called from any phone by adding the prefix 07973 100 pay monthly customers Customer Services 150 Billing Enquiries 150f International Calling Helpline 159 Orange Multi Media 177 or 277 Registration 980 Orange Care 150 Lost or Stolen 07973 100 250T Orange Business Solutions customers businesses with 1 49 employees 345 businesses with 50 employees 158 Chargeable services available with your Orange phone t Charged at BT F rate if you call from a BT fixed line phone 176 pay as you go customers T
103. stolen and damaged phones Your phone which must be in your possession or in the possession of an authorised user is insured worldwide subject to the terms and conditions of the Insurance policy see clause 6 14 in respect of conditions outside the United Kingdom If your phone or parts there of is lost stolen or damaged you will be entitled to a replacement or repair free of charge subject to payment of the administration fee as detailed in clause 9 6 subject to compliance with all the following terms and conditions of the policy For your information an authorised user is the Orange registered customer other users Officially notified to Orange by the customer 111 reference and authorised by Orange the registered customer s spouse partner members of his her immediate family all of whom would normally reside at the registered customer s address and employees of the registered customer who use the phone with permission of the customer 3 1 Loss theft or malicious damage claims must be reported to the Police immediately but in any event within 24 hours of discovery of the occurrence In respect of claims arising outside the United Kingdom please refer to Clause 6 14 3 2 Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss theft or damage In respect of claims arising outside the United Kingdom please refer to Clause 6 14 To make a claim
104. t to make changes to your Contract When you Register you are asked to choose a Service Plan and to indicate which Orange Additional Services you require You may switch to a higher Service Plan at any time You may switch to a lower Service Plan as often as you like after 6 months following your Connection to the Network In the event you do switch Service Plan and add to or cancel Orange Additional Services you must give us not less than 10 days notice before your Billing Date subject to the terms of any promotional offers you have accepted We do however reserve the right to vary the terms of this Contract from time to time and to make changes to your Service Plan We acknowledge that if we do increase the Charges withdraw Orange Additional Services or introduce new mandatory Charges or if your contractual rights are affected to your detriment you may reference terminate your Contract in accordance with Condition 4 3 If you do not give notice within one month of our notifying you of any change s you will be taken to have accepted the change s 15 2 In exceptional circumstances a government authority may require the reallocation or change of phone numbers in which case we may have to change your mobile phone number for the Services new services 15 3 We are continuously enhancing our existing Services as well as adding new services particularly Orange Additional Services Charges for and any specia
105. tacting Orange 161 reference customer services with queries you rely on current Customer Literature 11 2 Orange cannot accept responsibility for offers related to the provision of its Services made elsewhere than in its own advertisements or publications or for any promises representations waivers indulgences or other purported variations of these terms and conditions unless confirmed in writing by an authorised employee of Orange If you are in any doubt as to whether any statement or representation is properly authorised you should contact Orange customer services immediately 12 assignment and change of 12 ownership of phone For your security we will not knowingly Re connect a Phone owned by you to our Network at the request of someone other than you unless it is at least six months since you last Registered a pay as you go Voucher or the person requesting Re connection is able to correctly identify your account password 12 2 We may assign our rights and obligations under these terms and conditions only if such assignment is on terms which are at least as advantageous as those set out herein 13 liability 13 1 Except as provided in this Condition 13 neither party shall be liable to the other whether in contract or tort or otherwise for any loss or damage which is 13 1 1 not the fault of the other party 13 1 2 indirect and or not reasonably foreseeable 13 1 3 loss of busine
106. take Orange with you when you go abroad and have the reassurance that it s the affordable way to keep talking You can call or send text messages or photo messages from abroad by simply adding the international dial code before the number you call or text If you call or send a text or photo message abroad from the UK it makes sense to use your Orange phone When travelling abroad always try to keep safety at the front of your mind 1 2 For safety and security always pack your Orange phone in your hand luggage and switch it off before boarding a plane Let others know you are abroad so hey can expect a different ring tone when they call you or they might hear a recorded message in a foreign anguage if you are out of coverage International services How do know which countries can call from and to using my Orange phone Call the Information line on 450 from your Orange phone or 07973 100 450 from any other phone You can also go to www orange co uk to obtain an up to date list of roaming destinations pay as you go check list before you travel 1 2 Remove any temporary bars on international calls using the menu options on your phone Top up your Talk Time by Credit or debit card Register your card 72 hours before you go and you can then call 450 from your Orange phone to top up your talk time 87 international services Orange Top up Swipe Card Before you g
107. te to HSBC Insurance Brokers Limited Quay West Trafford Wharf Road Manchester M17 1PL 13 4 If you remain dissatisfied HSBC Insurance Brokers as a member of the General Insurance Standards Council is also a member of a registered independent dispute resolution scheme They will advise you how you can contact this scheme 13 5 Insofar as general Insurance products are concerned Orange is monitored by HSBC Insurance Brokers Limited who are members of the General Insurance Standards Council pay monthly terms and conditions 1 definitions The following words and expressions shall have the following meanings Accessories Products approved by Orange which you use in conjunction with your Device They include without limitation batteries chargers car kits headsets and carry cases Account our records of your payments and outstanding Charges plus your personal details Age Restricted Services any Services which are specified for use only by customers over a specific age Bar a block placed by us on some or all of the Services you normally use except for calls reference to emergency services It may include us restricting the Service whereby you will automatically be re directed into Orange when you attempt to make an outgoing call from your Device Billing Date the day on which your billing statement will be issued after you have been connected Charges all charges for Services as published in our period
108. the detall welcome This guide provides you with all the information you need to use your phone from making a call to texting a friend You can also find out more about the wide range of services offered by Orange to keep you in touch and informed whether you re at home at work or abroad So that you can make your first call please take a few moments to register with Orange Thank you contents get to know your phone PRONG KEYS oraora 10 switch your phone ON c ees 12 make your way around the menus 12 make your Selection eee 12 symbols on your display cccceee 13 make calls Makea Call tccty cecinencenecsndsmoenexaane onesies 18 avoid accidental calls c eee 19 listen to calls at the right volume 19 answer a Galliis 20 redial a number 20 Call WaAWNO e oeiras iea eenia o eia iaia 21 matea CAlll scncarecmenemeemeconcpmennesamanantse cay 22 call back a missed number 00 22 conference CMNO erenneren 23 INE Z ricana AENEA 24 caler Id sion ao a annae AR 26 4 manage your contacts add a COMACE snsescenuamacectecenacenesscapee 28 search for a contact ssssesseerererreriee 29 edit your phonebook sssssssesssseererrersee 29 delete contacts esssessssreerrersrerrsrnee 30 copy numbers from your SIM Card to y r PHONG astona inariana 30 Memory Mate circcscccscrnnneccracrsienenesucnes 31 manage your calls listening to your Answer Phone MESSAGES sssini
109. the earpiece volume When you are not on a call the volume keys will control how loudly the key tones sound when individual keys are pressed 19 make calls choose whether you answer a call or not When your phone rings press a to accept the call Press to busy the call to your Answer Phone To end a call press gt redialling a number If you call someone and get disconnected or forget to tell them something you can call them straight back by redialling the last dialled number To redial the phone number last called press Aa twice 20 To redial other numbers that were previously dialled Press amp once 2 Scroll through the phone numbers until you reach the number you want 3 Press a to dial your selected number You can also set up Automatic Redial so that your phone continually redials a number if it has been unable to establish a connection 1 Press Menu scroll to Phone settings and press Select 2 Scroll to and select Auto redial On is highlighted Press Select take two different calls at the same time not available to pay as you go customers To set up call waiting 1 Press Menu scroll to Network and press Select 2 Scroll to Call waiting and press Select 3 Select the type of calls voice or data to which you want to apply the call waiting option Press Select to choose an option The sound of two beeps when you are on a Call indicates you have a second inc
110. the file Delete Delete the voice recording Properties View the size and format information of the recording Note Please obey all local laws Do not use this feature illegally 75 manage your time manage your time keep track of your time and finances To use the converter 6 Select the new unit of measurement Press OK The amount you entered not available to pay as you go customers Your Samsung E330 has built in calculator 1 Press Menu scroll to Organiser and and its equivalent value will display and currency converter press Select 2 Scroll to a Conversion and press To use the Timer Orange Answer Fax To use the calculator Select To connect to Orange Answer Fax call 150 from your Orange phone Note Press Menu scroll to Organiser and press Select Scroll to Calculator and press Select Enter numbers using the keypad Press to enter a decimal point Press to add subtract multiply or divide To delete a character press KEJ To perform a sum press Equal Choose from Currency a Length Weight Volume Area Temperature Enter the value to be converted and scroll down To enter a decimal point press the key Scroll right to choose the original unit of measurement then scroll down Press Menu scroll to Organiser and press Select Scroll to Timer and press Select Press Set and then enter the time you want to count down and press OK Press Start Even if you exit the t
111. to request text messages on sports news and results lottery horoscopes weather and jokes stocks indices and foreign exchange Orange World and multimedia services How much does it cost Text messages to request information are free Receipt of each Orange Information text message costs 12p To access Orange Information 1 Press Menu scroll to Orange Plus and press Select 2 Choose or enter the subject you are interested in 3 You will be offered a further list of options Scroll to the one you want and press Select 4 Choose from the following three options Latest Sends you a single text message with the latest information a All future Requests that you are sent regular updates on your chosen subject No more Cancels the All future option 5 You will then have two further choices Get information Requests information be sent to your phone immediately Add to menu Your SIM Card saves the information you ve entered so you don t need to re enter it Orange Plus Call Orange enables you to speak to Customer Services listen to your Answer Phone messages listen to traffic news using Text Alerts call Orange Directory Enquiries 61 Orange World and multimedia services call Orange International Directory Enquiries request update of breaking news by setting up Orange Text Alerts To call Orange 1 Press Menu scroll to Orange Plus and press Select 2 Select Call O
112. to always make backup copies of all important data 104 Your phone must be switched on to access games ring tone composer calendar calculator wap infrared timer and other similar features Do not switch your phone on when mobile phone use is prohibited or when it may cause interference or danger The information or services you have accessed using wap are stored in the cache of your phone which is a memory used to store data temporarily You should empty the cache of your phone after each use to ensure that any confidential information cannot be accessed by anyone using your phone Parts of the phone are magnetic Metallic materials may be attracted to the phone Always secure the phone in its holder because metallic materials may be attracted by the earpiece Do not place credit cards or other magnetic storage media near the phone because information stored on them may be erased Always switch your phone off in any facility where posted notices so require 15 phone and battery care Warning Use only batteries charger and accessories approved for use with this particular phone model The use of any other types may invalidate any approval or warranty applying to the phone and may be dangerous Do not charge the battery when either of your phone s covers are removed Keep the phone and all its parts and accessories out of children s reach Your phone is not water resistant Keep it dry Precipitat
113. to five other people at the same time not available to pay as you go customers Conference Calling is a great way to chat with up to five other people while you re out and about To activate Conference Calling call customer services on 150 from your Orange phone or 07973 100 150 from any other phone There is no charge but you may be asked for a refundable deposit You will receive a SIM update when the service has been activated Turn your phone off and back on again make calls To start a conference call 1 Call someone in the usual way 2 Call the second person in the normal way The first caller will automatically be put on hold 3 To join the first caller to the call press Options and select Join 4 To add more people to the conference repeat steps 2 and 3 5 To add an incoming caller to the conference answer the call in the normal way then press Options and select Join 6 To end the conference call press gt 23 make calls To have a private conversation with one participant 1 Press Options and select Split 2 A list of participants will appear Scroll to the person you want to have a private conversation with and press Select 3 To return to the conference call press Options and select Join To drop one participant from the conference call 1 Press Options then scroll to and select Remove 2 A list of participants will appear Scroll to the person you want to remove from t
114. tomer services tracking your Device and web use preferences and profiling your purchasing preferences We will disclose your information to our service providers and agents to help us with these purposes We will keep your information for a reference reasonable period after your contract with us has finished in case you decide to use our Services again and we may contact you about our Services during this time 19 4 You consent to us sharing your information with other companies in the Orange Group and companies outside the Orange Group who are our business partners They or we may contact you by mail telephone electronic messaging services fax or email to let you know about any goods services or promotions which may be of interest to you Please call customer services if you do not wish to receive such information from us or if you do not wish to receive information from our business partners but remember that this will preclude you from receiving any of our special offers or promotions or those 151 reference of our business partners 19 5 By registering your Device on the Network you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require If we do make such a transfer we will put a contract in place to ensure your information is protected 19 6 You have a right to ask for a copy of you
115. ur contacts And if you re joining Orange from another network Memory Mate can be used to transfer the contacts and text messages saved on your old SIM Card to your new Orange SIM Card keeping your move totally hassle free For more information visit your nearest Orange shop and one of our representatives will be happy to assist you 31 You can store up to 200 names and numbers on your SIM Card s memory Your phone s internal memory is dynamic and is shared between the features of your phone The advantage of storing contacts on your SIM Card is that if you change phones all of the contacts on your SIM Card will move to the new phone 32 manage your calls manage your calls what happens when you get an Answer Phone message When someone leaves a message on your Answer Phone the amp symbol will be highlighted on your phone s display along with the words New Voice mail This symbol will remain until the message has been saved or deleted Answer Phone messages that have not been listened to will be saved for up to 21 days listening to your Answer Phone messages To listen to your Answer Phone messages press Connect when the message first arrives or press and hold the 1 key Listen to the simple steps to save listen to or delete messages You can save messages that you have listened to for up to seven days 34 Answer Phone Call Return To use Answer Phone Call Return Listen to your Ans
116. ur phone 1 Press Menu scroll to Phone settings and press Select Scroll to Language and press Select Select Text language or Input mode add a personal greeting message When you switch your phone on the display will show Welcome to Orange You can however change your greeting message to something more personal 1 Press Menu scroll to Phone settings and press Select 2 Scroll to Greeting message and press Select 3 Use the 7 key to delete the old message personalise your phone change your display settings 1 Press Menu scroll to Phone settings and press Select 2 Select Display 2 Choose from Wallpaper Front LCD Skin Backlight LCD contrast Service light Enter your new greeting and press OK 69 manage your time manage your time set the time and date To set your phone s time 1 Press Menu scroll to Organiser and press Select N Scroll to Clock and press Select oo Set time is highlighted Press Select 4 Enter the correct time and press OK To set the date 1 Press Menu scroll to Organiser and press Select N Scroll to Clock and press Select oo Scroll to Set date and press Select 4 Enter the correct day month and year and press OK 72 view world times Press Menu scroll to Organiser and press Select N Scroll to Clock and press Select 5 Scroll to Set world time and press Select 4 Scroll left and right t
117. urn to the main menu and choose Messages The message in your inbox will tell you that your Voucher has been redeemed and gives you your new balance To Top up your talk time using your credit or debit card Use this to Top up your talk time with a nominated credit or debit card 63 Orange World and multimedia services To use the Top Up service you will first need to nominate your card with Orange To register call 450 and choose option 1 1 Press Menu and select Orange Plus 2 Choose Payasyougo 3 Choose Top up 4 Select credit or debit card as appropriate 5 You will automatically be connected to Customer Services to complete the transaction To link an Orange Top up Swipe Card to your account 1 Press Menu and select Orange Plus 2 Choose Payasyougo 3 Choose Top up 64 4 Scroll to Swipe Card and press OK 5 Enter your Orange Top up Swipe Card number which is the number following 894412 and press OK 6 A message will appear confirming the Orange Top up Swipe Card number scroll to read the full message and asks if you want to proceed Press OK and choose Yes to proceed 7 You will receive a text message Press the Cancel key until you return to the main menu and choose Messages The message in your inbox will tell you that your Orange Top up Swipe Card has been linked to your Pay as you go account An Orange Top Up Swipe Card enables you to Top up your talk time at any registered outlet
118. wap 40 48 20 68 98 96 51 51 50 72 68 57 Shortcuts SIM Card backup SIM Card PIN SMS see text messages Standard text input Store a name and number Stopwatch Sound settings Swap between calls Symbols on your display index 68 31 95 46 28 78 68 21 13 181 index Taking a second call Text entry Text Alerts see Orange Text Media Text messages send write attach a picture Text templates Time and date Timer Tones Travel abroad see International services 182 21 44 44 44 46 47 72 77 68 V Vibrating alert Voice recorder Voice Media see Orange 177 Volume W Wap Wap games World time Writing text 68 75 19 57 81 72 44 183 For further information about Orange products and services please visit our website at the address below The information contained in this user guide is correct at the time of going to press but Orange reserves the right to make subsequent changes to it and services may be modified supplemented or withdrawn All trademarks are acknowledged October 2004 Orange Personal Communications Services Limited 2004 Orange and wirefree and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited Orange Personal Communications Services Limited PO Box 10 Patchway Bristol BS32 4BQ www orange co uk PCN D0515 ISSUE 1 Z h15 Produced b
119. wer Phone message as normal When you have finished if you want to return the call simply press while you are still connected Orange Answer Phone will automatically dial the caller s number and connect you use Answer Phone shortcuts to manage your messages efficiently Your Answer Phone is quick to use as there are several single key presses to help you move through your messages When listening to your messages press o listen to your message again o save your message o delete your message o rewind 10 seconds o skip to the next message o fast forward 10 seconds o return the call O O ONON or help manage your calls personalising your Answer Phone greeting Your Answer Phone comes with a standard greeting but you can record your own personal greeting so your callers know they ve got through to you 1 Call your Answer Phone by pressing and holding the 1 key Listen to the simple steps and select option 3 then option 1 then option 1 again 2 Record your greeting followed by the key 3 Press 2 to save it 35 manage your calls set up an Answer Phone PIN For added Answer Phone security you can set your Answer Phone to request a PIN Personal Identification Number each time you want to listen to your messages To set up an Answer Phone PIN 1 Call your Answer Phone by pressing and holding the 1 key Select option 3 then option 2 Enter your chosen Answer Phone PIN which
120. xt If the rolled over minutes and or text messages are not used in that month they will be lost We reserve the right to offer rollover as a promotion on certain OVP plans where rollover is not offered by the competition The Orange Network Performance Promise applies to OVP Plans subject to its terms and conditions 6 6 1 6 2 tA 7 2 Insurance Products amp Orange Care Competitors insurance products are not offered under OVP Orange Care is not included in any OVP Plan but you may purchase it separately If you do not purchase Orange Care then you will only get the benefit of the manufacturer s warranty on anew phone Final Points We reserve the right to move each phone on an OVP Plan to a separate account and to bill you separately for each such phone Service is subject to the Orange Terms amp Conditions for the supply of Network Services a copy of which can be found at the back of your Orange phone user guide 7 3 reference We reserve the right to vary these terms amp conditions at any time Please call Orange Customer Services to confirm the current terms amp conditions 173 reference Declaration of conformity For the following product GSM900 GSM1800 Dualband Digital Portable Cellular Telephone SGH D500 Manufactured at Samsung Electronics CO Ltd 94 1 Imsoo Dong Gumi City Kyung Buk Korea 730 350 to which this declaration relates is in conformity with the following
121. y Clear the explanation agency GH68 06180A Rev 1 0
122. y which is damaged or worn out Never allow the battery terminals to short circuit as this can cause damage to the battery or to the connecting object a short circuit can occur if a metallic object such as a coin clip or pen causes direct connection between 106 the and terminals of the battery Therefore always take adequate precautions when carrying a spare battery in a purse or pocket Batteries must be recycled or disposed of properly and according to your local regulations and must never be disposed of in household waste Never dispose of batteries in a fire When you disconnect the power cord of any accessory including the charger grasp and pull the plug not the cord For good operation times discharge an NiMH battery from time to time by leaving your phone switched on until it turns itself off Do not attempt to open the casing on your phone or its battery Non expert handling may damage it Do not drop knock or shake the phone Rough handling can break the internal circuit boards Do not use harsh chemicals cleaning solvents or strong detergents to clean your phone Wipe it with a soft cloth slightly dampened in a mild soap and water solution Do not store it in hot areas High temperatures can shorten the life of electronic devices damage batteries and warp or melt certain plastics Do not store your phone in cold areas When it warms up to its normal temperature moisture can form insid
123. you can make and receive calls abroad Roaming needs to be activated at least 24 hours before travelling abroad and it only has to be activated once 2 If you want to use Answer Fax abroad you must have it activated on your account at least 24 hours before you leave the UK Call 150 from your Orange phone or 07973 100 150 from any other phone for details The availability of this service is dependent upon the partner network which you are logged into 85 International services 86 If you have Line 2 we recommend that you divert all Line 2 calls to your Orange Answer Phone before you leave as this service is not available while you are abroad Remove any temporary bars on international calls using the menu options on your phone Set up any diverts on your Orange phone before you leave the UK as you will not be able to do it when you are abroad Refer to chapter 4 for more information on call diverts Make sure you pack your charger and a three pin adaptor so you can charge your phone while abroad 7 Make sure that the frequently used numbers in your phonebook are saved with the International dialling codes you need ie 44 minus the leading zero from the area code for calls back to the UK Note The availability of Orange products and services when roaming is dependent upon the partner network Orange International services for pay as you go customers Whether it s two weeks in the sun or a quick business trip
124. your bill date If you do not give notice within one month of notification of any increase you will be taken to have accepted the increase In the event that any tax payable on premiums should be increased or any new tax imposed then such increase or new tax may be passed onto you Where phones share an Orange Group service plan then Orange Care must be purchased separately for each phone Any claim accepted under Orange Care will be subject to an 119 reference 120 administration fee charged to your account in advance of any repair or replacement being undertaken Details of the current administration fee are available on request from Orange and are published in our periodically updated price guide The administration fee is subject to change and is payable in respect of all accepted claims made under Orange Care with the exception of those set out in clause 9 6 1 9 6 1 The administration fee will not be payable in respect of a claim for defective material or workmanship of a new phone including standard battery and charging unit but excluding reconditioned and or second hand phones where the defective material or workmanship has been brought 9 7 9 8 to Orange s attention within 6 months of the date of purchase of the phone 9 6 2 For the avoidance of doubt the administration fee is not refundable You may terminate Orange Care on or after the minimum term by giving not less than 10 days notic

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