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Ricoh Aficio IS 2325 User's Manual

1. The machine checks if the re maining originals should be copied after the scanned orig inal has been printed To continue copying remove all copies and then press Resume To stop copying press Stop 20 Troubleshooting When Using the Copy Function ee 3 Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func tion problems Adjusting the Volume The following describes how to adjust the volume You can change the volume of the following sounds that the machine makes On Hook Mode Heard when the On Hook Dial key is pressed At Transmission Heard when immediate transmission is performed At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed 1 Press the User Tools Counter key User Tools Counter Clear Modes BAK013S 2 Select Fax Features using A or Y and then press the OK key SUser Tools 2 4 EK Copier Features Fax Features 21 22 Troubleshooting When Using the Facsimile Function 3 Select General Settings Adjust using or Y and then press the OK key SFax Features 172 OK General Settings Adijust Reception Settings E mail Settings 4 Select Adjust Sound Volume
2. A shadow appears on copies if you use pasted originals Image density is too dark Adjust the image density set tings See Adjusting Image Density Copy Reference Change the orientation of the original Put mending tape over the pasted areas The same copy area is dirty whenever making copies The exposure glass or ARDF is dirty Clean them See p 113 Main taining Your Machine Copies are too light Image density is too light Adjust the image density set tings See Adjusting Image Density Copy Reference Copies are too light The paper is damp or rough Use the recommended paper Also use paper that has been stored in the recommended temperature and humidity conditions See Copy Paper About This Machine Copies are too light The toner bottle is almost empty Add toner See p 97 Adding Toner Parts of the paper are not copied The original is not placed correctly Place originals correctly See Plac ing Originals Copy Reference Parts of the paper are not copied The correct paper size is not selected Select the proper paper size White lines appear Copies are blank The exposure glass or scan ning glass is dirty The original is not placed correctly Clean them See p 113 Main taining Your Machine When using the exposure glass place originals face down When using the ARDF place them fa
3. 65 66 Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is not available Check the scan ner connection status e The machine s main power switch is off e The machine is not connected to the network correctly e Set the main power switch to On e Check whether the machine is con nected to the network correctly e Deselect the personal firewall function of the client computer e Use an application such as tel net to make sure SNMPv1 or SNMPv2 is set as the ma chine s protocol See Net work Settings General Settings Guide and Remote Maintenance by telnet Net work Guide No response from the scanner The machine is not connected to the network correctly Check whether the machine is con nected to the network correctly No response from the scanner The network is crowded Wait for a while and then try to reconnect Error has oc curred in the scanner The application specified scan conditions have exceeded the set ting range of the machine Check whether the scanning set tings made with the application exceed the setting range of the machine Fatal error has occurred in the scanner An unrecoverable error has oc curred on the machine Contact your service representative Cannot connect to the scanner Check the net work Access Mask settings in User Tools An access mask is se
4. Display mode For setting of Printing Priority function see General Features General Settings Guide OG While printing is in progress scanning a document using another function may take longer than usual ye Reference General Features General Settings Guide 10 SS eer 2 Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems When a Message Is Displayed The following chart contains explanations for common messages If other mes sages appear follow the instructions as they are displayed kimportant O For messages not listed here see When You Have Problems Operating the Machine Message Causes Solutions Improper original is placed Select paper manually not with the Auto Paper Select function and do not use the Auto Re duce Enlarge function Cannot detect origi nal size See Auto Reduce Enlarge Copy Reference Improper original is placed Input the both horizontal and vertical sizes of the non stand ard original Cannot detect origi nal size Cannot detect origi nal size Improper original is placed Place the original on the expo sure glass See Placing Origi nals Copy Reference Cannot sort this size The specified paper size is not available with the Sort function Use copy paper that is not longer than 432 mm 17 0 Cannot select
5. Problem Cause Solution Privileges are required to use this function appears The use of the function is restrict ed to authenticated users only Contact the administrator Authentica tion failed ap pears The entered login user name or password is not correct Ask the administrator for the correct login user name and password Authentica tion failed ap pears Cannot access the authentication server when using Windows Au thentication LDAP Authentica tion or Integration Server Authentication Contact the administrator Note O If you cannot make copies as you want because of paper type paper size or paper capacity problems use recommended paper See Copy Paper About This Machine P Reference Copy Paper About This Machine When a Job Is Not Performed When a Job Is Not Performed If you cannot execute a function it may be that the machine is being held up by another function If you cannot execute a function terminate any other functions currently active and then try executing the function again In some cases you can carry out an other job copier facsimile printer or scanner without canceling the current job being performed Performing multiple functions simultaneously like this is called Multi accessing Combination Chart The chart shows function compatibility when print priority is set to Inte
6. ARDF belt is dirty 113 Authentication failure 6 Basic 17 Bridge Unit 1 C Changing the paper size 92 Changing the paper size in the paper tray 93 Cleaning the machine 113 Combination chart 9 Combine 17 Copies appear dirty 14 Copies are too light 14 D DDST unit 69 Display is off 6 Duplex 17 E Edit 17 End fence 93 Environments to avoid 110 Error indicator 3 Error log 45 74 Error Mail Notification 38 Error Report E Mail 38 Exposure glass cover is dirty 113 Exposure glass is dirty 113 F Fax error report 36 Finisher 1 100 108 Function status indicator 5 Image is dirty 49 77 Indicators 3 Inserting toner 98 L Letterhead paper 89 Limit mark 93 Loaded paper orientation 89 Loading paper 87 Loading paper into the paper trays 88 Load Paper indicator 3 Lock button 93 M Main power switch 37 Meaning of beep patterns 4 Memory is full 19 35 Multi accessing 9 N Network cannot be browsed 58 Network Delivery 58 Network Delivery function cannot be used 58 No scan image 57 82 O Operation switch indicator 6 37 Optimum environmental conditions 109 Orientation fixed paper 89 Original orientation 89 115 P Panel tone 4 Paper is not fed from selected tray 49 77 Parts of image not copied 14 Password not correct 6 Power connection 111 Power Failure Report 37 Power supply 111 Precautions when locating the machine 109
7. About This Machine 50 Troubleshooting When Using the Printer Function side up Problem Cause Solution The image is too The paper is Before printing on special paper check its surface careful dark or too light loaded reverse ly Printing on non print surfaces reduces print quality and can damage the machine s internal components See Copy Paper About This Machine Image is dirty Use of non rec ommended ton er can result in loss of print quality and oth er problems Use manufacturer genuine toner Contact your service representative Print ends mid job An error might have occurred Check the machine s display panel to see if an error has occurred When certain settings are required on the printer driver Problem Cause Solution Print result dif A non Win Check the application supports the printer driver fers from the dows OS is be display ing used Print result dif The machine is Use the machine s printer driver and check the machine is fers from the not selected for the designated printer See Setting Up the Printer Driv display printing er Printer Reference Print result dif Data transmis Check whether there is failed or cancelled data remaining fers from the sion failed or See Checking the Error Log Printer Reference display was cancelled during printing Characters differ The print densi A
8. When the Machine Does Not Operate As Wanted Panel Tone The following table explains the various beep patterns that the machine produces to alert users about machine conditions Beep pattern Meaning Cause Two long beeps Machine has warmed up After cooling or being switched on the machine has fully warmed up and is ready for use Single short beep A valid operation is accepted A control panel key was pressed the machine was switched on or a docu ment was placed on the ARDF Five short beeps repeated five times Strong alert Machine requires user attention Paper might have jammed or toner might need replenishing Note even after normal status has resumed O For details about enabling or disabling beep alerts see General Features General Settings Guide P Reference O Users cannot mute the machine s beep alerts When the machine beeps to alert users of a paper jam or toner request if the machine s covers are opened and closed repeatedly within a short period of time the beep alert might continue General Features General Settings Guide When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in Red If a function key is lit in red press the key to switch to the screen for the corre sponding function and then follow the message that appears Problem Cause Solution Documents a
9. eceeceesesceeeeeeeeeeseeneeeesaeeeeenaeeeeesaneeesnaneeeenaneeesseneeeeeas 77 The Scanner FUNCTION 22 cece ceeeaetsiectsccecdbieesheradidecstealiatsaceweitinmusncseetteteeatecs 82 When Scanning Is Not Done As Expected eeeeeeeeeseeeeeeeneeeeeeaeeteeseeeeeeneeeeeaas 82 When a Message Is Displayed ccccsccccceecceeeeeeeeeeeeeeeeeeessesseaaaeesaeeeeeaaeeeeeeeeeeeees 83 7 Adding Paper Toner and Staples Loading Papers ireteiisssace ctecicadtsaiectede laceskabouor cenaultcadrociadesanatvaniadsobosieiastaitarccsadtes 87 Loading Paper into the Paper Trays ccccccccccceceeeeceeeeeeeeeeeeeeeeeeeeaaeaaaeeaaaeeeseeeeeeeees 88 Orientation Fixed Paper or Two Sided Paper ccccceeeeeeeeeeeeeeeeeeneeeeeeeeeneeeeeeees 89 Changing the Paper Size ic siccvcssiasc sic scne cc ceessceecaeesenccenscesewdseeasaccusvansccessenueczernesuees 92 Changing the Paper Size in the Paper Tray cccscecceeeeeeeeeeeeeeeteeeeeeeeeeeeeeneaeeeees 93 Adding TONET caress crested Sessa ia acatte sala eaten tdaniwe anwar ae conned ERAK ANAA ANa endian 97 R placing TONE wsesetesveciinedceacvececsetaateevecdececedeceecedvenaenedescicn decesusstcvttaasesededtcedscosetect es 98 Sending Fax Messages When Toner Has Run Out 0 ec ceeeeeceeseseeeeeeneeeeeeeneeeeeens 99 Waste ON hiiiiadvnci Swan A dotnet ats ecient Ga ciara 99 Adding Staples simispi ea Reet eaa eaa aaia aaia Aaa tee aa eaaa apta aaa iaai 100 AE E EEE E A S S 100 Replacing the Tr
10. and then print See the printer driver Help Print speed or application re linquishing speed is slow The correct printer driver set tings are not made See the printer driver Help Quit any other applications Image position differs from the display The correct page layout set tings are not made Check the page layout settings made using the application See the application s Help The printed image is different from the image on the compu ter display With certain functions such as enlargement and reduction image layout might be differ ent to that on the computer display In the application change the layout character size and character settings The printed image is different from the image on the compu ter display You might have selected to re place TrueType fonts with machine fonts in the printing process To print an image similar to that of the computer display make settings to print Tru eType fonts as an image See the printer driver Help Garbled characters are printed The correct printer language might have not been selected Set the correct printer language Images are printed in the wrong orientation The feed orientation you se lected and the feed orientation selected in the printer driver s option setup might not be the same Set the machine s feed orienta tion and the printer driver s feed orientation accordingly See the printer driv
11. then gently pull out the to raise its top and then Raise the toner holder lever holder gently pull out the bottle AZB019S Inserting toner Take out the new bottle from Hold the new bottle the box horizontally and shake it from side to side five or six times Put the toner bottle on the Push in the toner holder lever Lower the toner holder lever holder and then pull its top until the green lever clicks back into its original position forward Close the machine s front Cover BAK006S 98 Adding Toner F Note O Do not remove the black cap before shaking O Do not remove the inner cap Sending Fax Messages When Toner Has Run Out When the machine has run out of toner the indicator on the display lights Note that even if there is no toner left you can still send fax documents important GC Communication is not possible if the number of communications executed af ter the toner has run out plus the number of communications not listed in the journal exceeds 200 1 Make sure that the machine is in facsimile mode If the fax screen does not appear press the Facsimile key 2 Press Exit and then perform transmission operation The error message disappears F Note O The communication results report cannot be printed Waste Toner Waste toner cannot be re used Take the bottle of waste toner to your sales representative or service representa tive for recycling If you
12. using or Y and then press the OK key Een Set Adiust 1 2 gt just Sound Yolume Program Fax Information On Hook Release Time select the item you want to adjust using 4 or Y and then press the OK key Sid Sound Yol 1 2 0K On Hook Mode At Transmission At Recept ion g Select the volume using 4 or gt and then press the OK key On Hook Mode 4 gt Please adjust sound volume O Gi Press the Escape key to cancel the setting The display returns to that of step B 7 Press the User Tools Counter key User Tools Counter Clear Modes BAK013S The standby display appears Adjusting the Volume Note You can also adjust the On Hook volume when you press the On Hook Di al key See On Hook Dial Facsimile Reference O If the Extended Security function prevents you from changing this setting contact the administrator O You can set the volume level to between 0 and 7 pa Reference On Hook Dial Facsimile Reference 23 24 Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine s main messages If other messages appear follow their instructions Message Cause Solution Error occurred and trans was cancelled A document jam occurred during Immediate Transmission There may be a problem with the ma chine or the telephone line
13. 46 Other Printing Problems ic ios ote stoe cee sacs cece cess ace cece sao eeeeaseaeeteretzeceieneee 49 5 Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected cccccccesseesseeeeeeeeeeeeeeeeeeeeeeeeeneess 57 When You Cannot Send Scanned FilesS cccccccssseeseeeneeeeeeeeeeeeneeeeeeeeeensees 58 When You Cannot Browse the Network to Send a Scanned File ceee 58 When the TWAIN Driver Cannot Be Started ccccccceeeeeeeeeneeeeeeeseeeeneeeeeeseeneaaees 58 The Network Delivery Function Cannot Be USe30 c ccccceeeceeeeeeeeeeaeeeeeesesneeeees 58 Operations Are Not Possible When Messages Appear ccccesteeeeeeeeeeeeeeeeeees 59 When a Message Is Displayed eeccecceeeeeeeeeeeeeeeeensneeeeneneeeeeseeeeeeeeeeeeeeeeennees 60 When a Message Is Displayed on the Display Panel eeceeeeeeeeeeeeeeeeeeeteetes 60 When a Message Is Displayed on the Client Computel ccccccseseeceeeeeeeeneees 65 6 Troubleshooting When Using the DDST Unit The Printer FUNCtON access cececicccecevsecceceiveditctvecteessnceetedvedenseddvavdenssvershesdensdbeceveers 69 When a Message Is Displayed during Installation of the Printer Driver 69 When a Message Is DiSplayed cccececscecceeceeeeeeeeeeeeeeeteeeeecaaaaaaaaeaaaeeeaeeeeeeeeeeeeegs 71 When You Cannot Printese tidied ihe inl aie cbt 75 Other Printing Problems
14. 93 94 Adding Paper Toner and Staples 7 Square the paper and place it in the tray Do not stack paper over the limit mark AYP002S 8 While pressing the release lever push in the side and end fences until they are flush against the paper s edges AYPO005S g Press down the lock button BAK010S 10 Push the paper tray in until it stops FP Note O When setting small quantities of copy paper be careful not to squeeze in the side fence too much Paper might not feed in properly if the side fences are too tight against the paper s edges Cj Be sure to set the correct size otherwise a paper jam might occur Changing the Paper Size Selecting the paper size with user tools This procedure explains how to change to a paper size selected with User Tools 1 Press the User Tools Counter key User Tools Counter Clear Modes BAK013S B Select System Settings using 4 or Y and then press the OK key EWser Tools 1 4 gt 0K 3 Select Tray Paper Settings using 4 or Y and then press the OK key Ssystem Settings 1 2 lLOK General Features Tray Paper Settings Timer Settings 4 Select Paper Size for the paper tray of which paper size will be changed using or Y and then press the OK key Paper Size Tray 1 Paper Size Tray 2 Paper Size Tray 3 B select the paper size using the scroll keys and then press th
15. About This Machine Status messages This section describes the machine status messages Message Status Ready This is the default ready message The machine is ready for use No action is required Waiting The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the machine on line by pressing the Online key on the control panel Please wait This message may appear for a second or two while the ma chine is preparing performing initial adjustments or adding toner Wait a while Hex Dump Mode In Hex Dump mode the machine prints received data in hexa decimal format Turn off the machine after printing and then turn back on Resetting Job The machine is resetting the print job Wait until Ready ap pears on the display Setting change The machine is setting changing You cannot use the control panel while this message is displayed Wait a while 71 72 Troubleshooting When Using the DDST Unit Alert messages This section describes the machine alert messages Messages Second messages Causes Solutions Duplex mode is in off position for Tray The selected paper tray has not been configured for du plex printing indicates the tray number Press JobReset to change the paper tray settings or do sin gle sided printing For details about tray settings see Cancel
16. Bypass Tray in current set ting The specified function is not available with the bypass tray Select a paper tray other than the bypass tray Original with this length cannot be du plex scanned The specified custom length is not available for duplex print ing from the ARDF e g 2 Sid ed gt 2 Sided 2 Sided gt 1 Sided 2 Sided gt Combine Do not place originals that are longer than 432 mm 17 0 Check original ori entation Original is not placed in the proper orientation Change the orientation of the original Check paper size Improper paper size is set If you press the Start key copy will start onto the select ed paper Blank part will ap pear Blank areas appear Original orientation and paper mis matches occur when image ro tation is unavailable Change the orientation of the original 12 Troubleshooting When Using the Copy Function Message Causes Solutions Image not fully cop ied The entire image cannot be fully copied using the current Auto R E setting Make an alternative Auto R E setting Rotate Sort is una vailable with this paper size A paper size for which Rotate Sort is not available is selected Select the proper paper size for the Rotate Sort function See Supplementary Informa tion Copy Reference Cannot dup this size copy Duplex mode does not sup port
17. Pa per About This Machine Use recommended paper See Copy Paper About This Machine Misfeeds occur frequently The copy paper is wrinkled or has been folded creased Use recommended paper Use pa per that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copy paper becomes Printed paper is used Use recommended paper Do not creased reuse copy paper that has been al ready printed onto See Copy Paper About This Machine Copy paper becomes The paper is damp Use paper that has been stored in creased the recommended temperature and humidity condition See Copy Pa per About This Machine Copy paper becomes The paper is too thin Use recommended paper See creased Copy Paper About This Machine Printed images contain blots or are patchy The machine is not on a level surface The machine must be placed ona stable and level surface Check the environment of loca tion to select an appropriate loca tion See p 109 Where to Put Your Machine Printed images contain blots or are patchy The paper is creased curled or has blemishes Straighten the paper if curled Re place it if wrinkled or damaged See Copy Paper About This Machine 33 34 Troubleshooting When Using the Facsimile Function Problem Cause Solution The image is too da
18. Professional Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server e The product names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition e The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Enterprise Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic e The product names of Windows Server 2003 are as follows Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Web Edition Microsoft Windows Server 2003 Datacenter Edition Copyright 2007 Type for MP 2500 Aficio MP 2500 IS 2325 AE D010 7626A Seeeeeeeeses eeeeeee8 Seeeeeee8 Bunooyseqnosy suononsysuy Bunesado
19. air from a heat er Sudden temperature changes can cause condensation to form inside the machine e Locations close to machines generating ammonia such as a diazo copy machine e Places where the machine will be subject to frequent strong vibration e Dusty areas e Areas with corrosive gases Moving The following describes precautions when moving the machine A CAUTION e Before moving the machine be sure to pull all four handles fully out If not an injury might occur After moving the machine return the four handles to their original positions A CAUTION e Before moving the machine be sure to disconnect all external connections especially the power cord from the wall outlet Damaged power cords are a fire and electric shock hazard A CAUTION e Ifyou have to move the machine when the optional paper tray unit is at tached do not push on the main unit s top section Doing so can cause the optional paper tray unit to detach possibly resulting in injury A CAUTION e Unplug the power cord from the wall outlet before you move the machine While moving the machine you should take care that the power cord will not be damaged under the machine kimportant O Be careful when moving the machine Take the following precautions e Turn off the main power See Turning Off the Main Power In the Event of Power Failure or Turning Off the Main Power About This Machine e Unp
20. e Inthe Change User Settings dialog box on the Im age Adjustments tab Select Fast in the Load docu ment types list To enable Change User Settings select the User set tings check box See the printer driver Help Other printing problems Problem The print job is not canceled even when the machine is switched to of fline status Cause Solution Even when the machine is offline printing is performed when Job Acceptance Priority is selected for Signal Control in Parallel Interface in Interface Settings under System Set tings Select Printer Priority for Signal Control See Interface Settings General Settings Guide Images are in complete or ex cess pages are You may be us ing paper small er than the size Use the same size paper as that selected in the application If you cannot load paper of the correct size use the reduc tion function to reduce the image and then print printed selected in the See the printer driver Help application Duplex printingis Duplex print When using duplex printing make settings to use paper malfunctioning ing cannot be from a tray other than the bypass tray done with paper set in the bypass tray Duplex printingis You have load Specify another paper type malfunctioning ed thick paper OHP transpar encies or labels specified as the paper type 55 56 Troubles
21. errors already stored the earliest error is deleted You can check any of these print jobs for error log information O If the main power switch is turned off the log is deleted 45 46 Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing Print Problem Cause Solution Printing does not start The power is off Check the cable is securely plugged into the power outlet and the machine Turn on the main power switch Printing does not start The machine is set to Offline Press the Online key Printing does not start The cause is displayed on the dis play panel Check the error message or warn ing status on the display panel and take the required action See p 42 When a Message Is Dis played Printing does not start The interface cable was connected after the machine was turned on Connect the interface cable before turning on the machine Printing does not start The interface cable is not connect ed correctly Connect the interface cable se curely If it has a fastener fasten that securely as well See Con necting to the Interfaces Gener al Settings Guide Printing does not start The appropriate interface cable is not used The type of interface cable you should use depends on the com puter Be sure to use the correct
22. for ex ample noise or cross talk Press Exit and then resend the pages that have not been sent If the error reoccurs frequently contact your service representative Put original back check it and press Start key Original jammed during Memory Transmission Place originals that have not been scanned on the exposure glass or ARDEF again Cannot detect original size Place original again then press Start key The machine failed to detect the size of the original Place original again and then press the Start key Func Problems Data will be in itialized There is a problem with the fax Record the code number shown on the display and contact your service representative Other functions can be used Cannot send fax as scanner is in use by another function The machine is scanning an origi nal under another function Before sending the fax cancel the current scan job under another function To do this press the Clear Stop key on the control panel to display the message Clear Stop key was pressed Stop scan ning and then press Stop Updating the settings select dest func tions after up date finishes Re The destination list is being up dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor Wait until the message disap pears Do not switch off the pow er while this message is displayed Updating de
23. machine This manual provides an introduction to the functions of the machine It also explains the control panel preparation procedures for using the machine and how to install the CD ROMs provided General Settings Guide Explains User Tools settings and how to register user codes Also refer to this manual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner and other consumables Copy Reference Explains Copier functions and operations Also refer to this manual for expla nations on how to place originals Printer Scanner Reference Explains system settings functions and operations for the machine s print er scanner unit Network Guide Explains how to configure and operate the machine in a network environ ment and use the software provided Other manuals e Quick Reference Copy Guide e Quick Reference Printer Scanner Guide Note Some manuals include descriptions of functions and settings that are not available on machines with copier function only or with the DDST Unit TABLE OF CONTENTS Manuals Tor This MaChiine ae a aa aaa eaa a Aaaa aaa E eaaa hahaaa EE i Manuals for Machines with Copier Function Only or with the DDST Unit jii How to Read This Manual cccccccecceeeeeeeeeeeeeeseeneesneesneeneneneeeneneneneenennneeneeeneeeeesees 1 tenaaa a A E T A ate EEEN 1 Names of Majo
24. recog nized correctly by Windows e Check whether the client compu ter can use the TCP IP protocol Communication error has oc curred on the network A communication error has oc curred on the network Check whether the client compu ter can use the TCP IP protocol Insufficient memory Close all other appli cations then restart scan ning Memory is insufficient e Close all the unnecessary ap plications running on the cli ent computer e Uninstall the TWAIN Driver restart the computer and then reinstall the TWAIN Driver The login user name login password or driver encryp tion key entered is invalid The entered login user name password or driver encryption key was invalid e Check the login user name password and driver encryp tion key e Permission to use this func tion has not been granted Contact the administrator BP Reference Turning On the Power About This Machine 67 68 Troubleshooting When Using the Scanner Function Ser 6 Troubleshooting When Using the DDST Unit This chapter describes likely causes of and possible solutions for printer and scanner function problems when using machines with the DDST Unit The Printer Function When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the print er driver The message number 58
25. sender to reprint the original on thicker paper and fax it again Received image is too light When the J Add Toner indicator is lit toner is beginning to run out Replace the toner bottle soon See p 98 Replacing Toner Other fax machine s name is not correctly printed or displayed When a destination is pro grammed in the Address Book using SmartDeviceMonitor for Admin or Web Image Monitor in some languages the pro grammed destination may not be printed or displayed correctly Use ASCII characters for exam ple a z 0 9 When You Cannot Send or Receive Fax Messages As Wanted Others Problem Cause Solution All fax documents stored in memory have been lost Those docu ments include ones stored through Memory Transmission Recep tion Memory Lock and Substitute Reception All fax documents are lost from memory if the machine remains unpowered for approximately twelve hours or longer If any documents have been lost for this reason a Power Failure Report is automatically printed when the machine is turned on If fax documents stored for Memo ry Transmission have been lost check the destinations and resend the documents If fax documents received through Memory Mem ory Lock or Substitute Reception have been lost ask the senders to resend the documents See p 37 Turning Off the Main Power In the Event of Power Failure The follow
26. the selected paper size Select the proper paper size for the Duplex function See Supplementary Informa tion Copy Reference Cannot dup with A paper type not available The thick paper is not availa this tray with the Duplex function has ble for the Duplex function been selected Specify another paper type Max number of sets The number of copies exceeds You can change the maximum is nn maximum copy quantity copy quantity See User A figure is placed at n Ponie Men Opler Eea tures Copy Reference Cannot Staple Thick Paper A paper type not available with the staple function has been selected The thick paper is not availa ble for the staple function Specify another paper type Staple range exceed ed The number of copies exceeds the capacity of the stapler Check the stapler capacity See Supplementary Informa tion Copy Reference This position cannot be stapled The selected position cannot be stapled Original orientation and paper mismatches occur when image rotation is unavailable Select the proper position or original orientation See Sta ple and Supplementary In formation Copy Reference Cannot copy Origi nal is being scanned by another function The scanner function is in use Cancel the current scan job To do this press the Clear Stop key on the scanner screen to display the message Clear Stop key w
27. 6 Ao e eesee ee MP 2500 MP 2500 Aficio mr 2500 1S 2325 Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Troubleshooting When Using the DDST Unit Adding Paper Toner and Staples Clearing Misfeeds 9 Remarks Read this manual carefully before you use this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information in About This Machine before using the machine Introduction This manual contains detailed instructions and notes on the operation and use of this machine For your safety and benefit read this manual carefully before using the machine Keep this manual in a handy place for quick reference Important Contents of this manual are subject to change without prior notice In no event will the company be li able for direct indirect special incidental or consequential damages as a result of handling or oper ating the machine Notes Some illustrations in this manual might be slightly different from the machine Certain options might not be available in some countries For details please contact your local dealer Depending on which country you are in certain units may be optional For details please c
28. If the printer driver is on a CD ROM the location of the driver is either DRIVERS RPCS PCL6 or PCL5E WIN9X_ME language DISK1 or DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 0 Specify a port For the setting procedure see a description for the port you are using Y Note O Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference ye Reference Preparing the Machine Printer Reference 39 40 Troubleshooting When Using the Printer Function Windows XP Professional or Windows Server 2003 This section describes the procedure under Windows XP Professional or Windows Server 2003 1 On the Start menu click Printers and Faxes P click Add a printer 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIV ERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 0 Specify a port For the setting procedure see a description for the port you are using Note O Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference ya Reference Preparing the Machine Printer Reference Windows XP Home Edition This section describes the pro
29. Precautions when moving the machine 110 Printed image is different from computer display 49 77 Printed image is faded 49 77 Printed image is in wrong orientation 49 77 Printer driver installation 39 69 Printing 31 Printing does not start 46 75 Print port settings 46 75 R RDS Remote Diagnostic System 37 Reception 31 Release button 93 Removing jammed paper 103 Removing jammed staples 108 Removing toner 98 Replacing toner 98 Reverse side of original is copied 6 14 S Scanned image contains white spaces 57 82 Scanned image is dirty 57 82 Scanned image is distorted 57 82 Scanned image is out of position 57 82 Scanned image is upside down 57 82 Scanner Properties dialog box not displayed 58 Selecting the paper size with user tools 95 Server Generated Error E mail 38 Shadow appears on copies 14 Side fences 93 Stamp cartridge replacement 101 Status messages 42 71 T Toner 98 99 Transmission 31 Transmission Reception 31 TWAIN 65 83 Two sided paper 89 U User code entry 6 V Volume adjustment 21 W Waste toner 99 When A is displayed 104 When a message is displayed on the client computer 83 When B is displayed 104 When certain settings are required on the printer driver 49 77 When C is displayed 104 When D is displayed when bridge unit is installed 107 When paper is not fed properly 49 77 When P is displayed 105 When R is lit when finisher is
30. Required to Use the Network De used livery Scanner General Settings Guide When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate Message Cause Solution Updating desti nation list Re select destination s or sender s name later The destination list is being up dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor Wait until the message disap pears Do not switch off the pow er while this message is displayed Depending on the number of destinations to be up dated there may be some delay before you can resume operation Operations are not possible while this message is displayed 59 60 Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine s display panel and the Client Computer When a Message Is Displayed on the Display Panel This section describes causes and remedies if an error message appears on the display of the control panel kimportant O For messages that are not listed here see When You Have Problems Operat ing the Machine Message Cause Solution Connection with LDAP server has failed Check the serv
31. S JE le je lg S 5 Je le l4 F le Je Je Ie fe le l E Mode before you i gt T 2 a E E i E E select Slo jo E E 3 Ef le E lo 5 la l inane OlLOlOlO O O O OJO IA A A O O O ale ee OlO O O O O O OlOlO A A O O O E e Ptapling O IAIOlO O O O OlOLO A A O O O Using the control a e 0 e 0 e 0 0 ojo o le 3 Scanning e TT O T O TIOfOlOJOJO wn Z Scanning 2 x x x x x O x O O O O O x x x means that these functions can be used together means that you can interrupt the current job with the function keys to proceed to a subsequent job A means that another job will automatically start after the current job is finished x means that you must manually start another job after the current job is fin ished i e these functions cannot be used together 1 You can scan a document once the preceding job documents are all scanned 2 During parallel reception any subsequent job is suspended until reception is completed P Note O Stapling cannot be used at the same time for multiple functions O You can specify the output tray where documents are delivered For details about how to specify the output tray for each function see General Features General Settings Guide O If the machine is capable of executing multiple functions simultaneously specify which function should have priority in Print Priority This setting is factory preset to
32. System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Check that the user ID and password for the computer in which the folder for forward ing is specified are correctly programmed Check that the folder for for warding is correctly specified Check that the computer in which the folder for forwarding is specified is correctly operated Contact the administrator Check that the machine s e mail address is correctly pro grammed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Contact the administrator Check whether there are any network prob lems 15 01 No POP3 IMAP4 server address is programmed Check that the host name or IPv4 address of the POP3 IMAP4 server is cor rectly programmed using the Web Image Monitor See the Web Image Monitor s Help Contact the administrator When a Message Is Displayed Message Cause Solution Check whether there are any network prob lems 15 02 Cannot log on to the POP3 IMAP4 server Check that the user name and password of the E mail Ac count are correctly pro grammed from File Transfer under System Settings See File Transfer General Set tings Guide Yo
33. achine Printed images contain blots or are patchy Settings for thick paper have not been made when printing on thick paper Select Thick in the Type list on the Paper tab Printed images contain blots or are patchy Printing on coarse paper or treated paper can result in faint print image Use supplier recommended paper See Copy Paper About This Machine Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Printed images contain blots or are patchy Check the machine is set on a level surface The machine must be placed ona stable and level surface Check the environment of lo cation to select an appropriate location See p 109 Where to Put Your Machine Printed images contain blots or are patchy The paper is creased curled or has blemishes Smooth out the wrinkles from the paper or replace it See Copy Paper About This Machine The image is too dark or too light The correct paper type set tings are not made Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel See Copy Paper About This Machine 77 78 Troubleshooting When Using the DDST Unit Problem Cause Solution The image is too dark or too lig
34. anning glass exposure glass cover or ARDF is dirty Clean these parts See p 113 Maintaining Your Machine The image is distorted or out of position The original was moved during scanning Do not move the original during scanning The image is distorted or out of position The original was not pressed flat against the exposure glass Make sure that the original is pressed flat against the exposure glass The scanned image is upside down The original was placed upside down Place the original in the correct orientation See Original Orien tation Scanner Reference No image results from scanning The original was placed with the front and back reversed When the original is placed direct ly on the exposure glass the side to be scanned must face down When the original is fed via the ARDPF the side to be scanned must face up See Original Orien tation Scanner Reference The scanned image contains white spaces If you scan originals using func tions other than the network TWAIN scanner function certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides Scanning at a higher resolution may reduce the margins 57 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections describe likely caus
35. ansmission Stamp Cartridge ccscseeeessseeeeeeeeeeeeeneeeees 101 8 Clearing Misfeeds Removing Jammed Paper sssnnsessunnunnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn nnnnnnnnn nnnm 103 When A Is Displayed ssesssesssesssersserrsnrsrnrssnnssesssssrtetortrrnernnnnnnnnssnnnseseresreereeene 104 When B Is Displayed ssesssesssessserrsersrnsrsnrsssnsssstsssrtetortrrnerrnnnnnnnnsnnsseseresrreteeens 104 When C Is Displayed cccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeaeeeeseaaeeeeeeseeesueeeeeeseeeeeees 104 When P Is Displayed aeda ea aeda kainen ee ee ee eee eesaaaaeaaaaeeaaeeeeaaeeeeseeeeeeeeeeeeeeneas 105 When Y Is Displayed ccc ceeeecceeee cece ee eee eee reer e teeta aaa aaaae ceases aeeeeeeeeeeeeeeeeeteene 105 When Z Is Displayed cccccccecceseceeseneeeeeeeeeeeceneeseseneeeseeeeeeeceeeeseesaeeseesaeesssnaeess 106 When R Is Displayed When Finisher Is Installed ccceeeeseeeeeeeeeeeeeeneeeees 106 When D Is Displayed When Bridge Unit Is Installed eeeceeeeeeeeeeeeeeeeeees 107 Removing Jammed Staples cccccsseeceeeeeceeeseneeeeeeeeeeeeeseeeeeeesseeeeeeeseeeeeeeneeenes 108 FINISMON EAA A EES ES ETEENI ASEA AOE td aT ge 108 vi 9 Remarks Where to Put Your Machine cccccsssseeeeeeeseseeesnnnneneeeeeesenseseneeeeeseenensees 109 Machine Environment ccceesceeceeeesesseeeeeeeesesneeeeeeeeensnaeeeeeesesaaaeeeee
36. as pressed Stop scan ning and then press Stop Privileges are re quired to use this function The use of this function is re stricted to authentified users only Contact the administrator dows Authentication LDAP Authentication or Integration Server Authentication Authentication The entered login user name Ask the administrator for the cor failed or password is not correct rect login user name and password Authentication Cannot access the authentica Contact the administrator failed tion server when using Win When a Message Is Displayed P Reference p 6 When You Have Problems Operating the Machine 14 Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies Problem Causes Solutions Copies appear dirty Image density is too dark Adjust the image density set tings See Adjusting Image Density Copy Reference Copies contain blots or are patchy The machine is not on a level surface Place the machine on a stable and level surface Make sure the machine s envi ronment meets requirements See p 109 Where to Put Your Machine Copies contain blots or are patchy The paper is creased curled or has blemishes Smooth out the wrinkles from the paper or replace it See Copy Paper Abo
37. ce up See Placing Originals Copy Reference A moir pattern is produced on copies R gt ie Your original has a dot pat tern image or many lines Place the original on the expo sure glass at a slight angle 16 Troubleshooting When Using the Copy Function Problem Causes Solutions Black spots appear on the copy of a photographic print Because of high humidity the photographic print has stuck to the exposure glass Place the print on the expo sure glass in either of the fol lowing ways e Place an OHP transparency on the exposure glass and then place the print on top of the OHP transparency e Place the print on the ex posure glass and then place two or three sheets of white paper on top of it Leave the exposure glass cover or ARDF open when copying When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected Basic Problem Causes Solutions Misfeeds occur frequently The number of sheets loaded exceeds the capacity of the machine Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray See p 87 Load ing Paper Misfeeds occur frequently The paper is damp Use paper that has been stored in the recommended temperature and humidity cond
38. cedure under Windows XP Home Edition 1 On the Start menu click Control Panel 2 Click Printer and Other Hardware 3 Click Printers and Faxes 4 Click Add a Printer 5 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIV ERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit G Specify a port For the setting procedure see a description for the port you are using 2 Note O Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference 2 Reference Preparing the Machine Printer Reference When a Message Is Displayed during Installation of the Printer Driver Windows Vista This section describes the procedure under Windows Vista 1 On the Start menu click Control Panel 2 Click Hardware and Sound 3 Click Printers O click Add a printer B Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIV ERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit g Specify a port For the setting procedure see a description for the port you are using F Note O Available ports vary according to your Windows operating system or the type of interface For details see Prepa
39. cov er is closed Insufficient memory Reduce the scanning area Scanner memory is insufficient e Reset the scan size e Lower the resolution e Set with no compression See TWAIN Driver help The problem may be due to the following cause e The Relationship between the Resolution and the Scan ning Area chart in Help for halftone scanning might not always apply Scanning can not be performed if large values are set for brightness when using halftone or high resolution Cannot find xxx scanner used for the previous scan YYY will be used in stead XXX and YYY indicate a scan ner name e The main power switch of the previously used scan ner is not set to On e The machine is not connect ed to the network correctly e Check whether the main power switch of the scan ner used for the previous scan is turned on e Check the previously used scanner is connected to the network correctly The Scanner Function Message Cause Solution Error has occurred in the scanner driv er An error has occurred in the driver Check whether the network cable is connected correctly to the client computer Check whether the Ether net board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Communication error has occurred on the network A communication error has occu
40. ct List Test Print using or Y and then press the OK key Print Features 1 3 List Test Print Haintenance System 4 Select Error Log using or Y and then press the OK key Multiple Lists Conf ig Page Error Log An error log is printed Note O The most recent 30 errors are stored in the error log If a new error is added when there are 30 errors already stored the earliest error is deleted You can check any of these print jobs for error log information O If the main power switch is turned off the log is deleted The Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing Print Problem Cause Solution Printing does not start The power is off Check the cable is securely plugged into the power outlet and the machine Turn on the main power switch Printing does not start The machine is set to Of fline Press the Online key Printing does not start The cause is displayed on the display panel Check the error message or warning status on the display panel and take the required action See p 83 When a Mes sage Is Displayed Printing does not start The interface cable was con nected after the machine was turned on Connect the interface cable be fore turning on the machine Printing does not start The interface cable is not con ne
41. cted correctly Connect the interface cable se curely If it has a fastener fas ten that securely as well See Connecting the Machine General Settings Guide Printing does not start The appropriate interface ca ble is not used The type of interface cable you should use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it See Connecting the Ma chine General Settings Guide List Test Print is disabled A mechanical error might have occurred Contact your service repre sentative See List Test Print General Settings Guide If the printing does not start contact your service representative 75 Troubleshooting When Using the DDST Unit When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink Check if the print port setting is correct For USB port connection the USB port must be set For Windows 98 Me Click the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Details tab In the Print to the following port list confirm the correct port is selected For Windows 2000 Click the Start button point to Settings and then click Printers Click the icon of the machine On
42. d remove the misfed paper Close the cover ASBO010S 105 Clearing Misfeeds When Z Is Displayed Open the right cover Open the Z cover and remove the and remove the misfed paper misfed paper Close the right cover AYPO15S When R Is Displayed When Finisher Is Installed 1 Open the finisher s upper cover Remove any misfed paper Close the finisher s upper cover BAK002S 106 Removing Jammed Paper When D Is Displayed When Bridge Unit Is Installed g Open the bridge unit covers BAK012S 107 Clearing Misfeeds Removing Jammed Staples This section explains how to remove jammed staples kimportant O Curled paper may cause staples to jam To avoid this turn copy paper over in the tray O When the finisher is installed after removing jammed staples staples will not be ejected the first few times you try to use the stapler Reference Specifications for Options About This Machine Finisher The following procedure explains how to remove jammed staples from the finisher Open the finisher front Open the cartridge s Remove any jammed Pull down the cartridge s cover face plate staples face plate until it clicks Hold the lever and then gently pull out the cartridge Hold the lever while pushing in the cartridge until it clicks Close the finisher front cover BAK005S 108 9 Remarks This chapt
43. dispose of it on your own treat it as general plastic waste 99 Adding Paper Toner and Staples Adding Staples This section explains what to do when staples need replacing A CAUTION e Keep your hands clear of the booklet finisher tray when pulling out or push ing in the finisher s staple unit You can trap your fingers if you do not kimportant O Stapling failures or jams may occur if you use a staple cartridge other than the recommended type Finisher The following procedure explains how to add staples to the finisher TE NG Ss Open the finisher front Holding both side of the Remove the empty refill Push the new refill into cover cartridge raise the in the direction of the the cartridge Hold the lever and then upper unit arrow gently pull out the cartridge Push the upper unit Pull out the ribbon Hold the lever while gently into the cartridge pushing in the cartridge until it clicks until it clicks Close the finisher front cover BAKO004S Note O If you cannot pull out the upper unit there are staples remaining inside the cartridge Use all the staples do not add more 100 Replacing the Transmission Stamp Cartridge Replacing the Transmission Stamp Cartridge If the transmission stamp becomes faint replace the cartridge kimportant O This stamp cartridge is used for facsimile and scanner functions O Use the cartridge specif
44. djust the image density settings See the printer driver from the display ty is too dark Help Characters differ The loaded pa Printing on recommended paper produces better resolu from the display per is unsuitable tion See Copy Paper About This Machine It takes too much time to resume printing The data is so large or com plex that it takes time to process If the Data In indicator is blinking data is being proc essed Simply wait until printing resumes It takes too much time to resume printing The machine was in Energy Saver mode To resume from Energy Saver mode it has to warm up and this takes time See Timer Settings General Settings Guide and ENERGY STAR Program About This Machine Optional com ponents con nected to the machine are not recognized when using Windows 95 98 Me 2000 XP Vista or Windows Serv er 2003 The option set up in printer properties is not configured when bidirec tional transmis sion is not enabled Set up optional devices on the Properties of the machine See the printer driver Help Other Printing Problems Problem Cause Solution Some types of data such as graphics data or data from cer tain applica tions do not print The correct printer driver settings are not made gt PCL 6 5e On the Print Quality tab click Off in the Toner saving area and then prin
45. e OK key P Size Trayl 4 5 450 OK 8x3 Peis O Tel 85 SKO 16k O 95 96 Adding Paper Toner and Staples g Press the User Tools Counter key User Tools Counter Clear Modes BAK013S u Load the paper and then gently push the paper tray in until it stops 8 Check the paper size on the display panel F Note O For details about the types of paper that can be loaded in the paper tray see Tray Paper Settings General Settings Guide P Reference Tray Paper Settings General Settings Guide Adding Toner Adding Toner This section describes adding and storing toner A WARNING Do not incinerate used toner or toner containers Toner dust might ig nite when exposed to an open flame Dispose of used toner containers in accordance with local regulations A CAUTION e Keep toner used or unused and toner containers out of reach of children A CAUTION e f toner or used toner is inhaled gargle with plenty of water and move into a fresh air environment Consult a doctor if necessary A CAUTION e If toner or used toner gets into your eyes flush immediately with large amounts of water Consult a doctor if necessary A CAUTION e If toner or used toner is swallowed dilute by drinking a large amount of wa ter Consult a doctor if necessary A CAUTION e Do not store toner used toner or toner containers in a place with an open flame The toner might i
46. e is unable to au thenticate Contact the administrator Exceeded max data size per file Cannot scan The scanned data will be deleted The data size exceeded the capac ity per file Reduce the data size and send them again Original is be ing scanned by another func tion The machine is using another function such as copying Retry scanning after the operation with another function is completed Exceeded max memory ca pa Scanning will be can celled Scanned data will be cleared The memory is full Try one of the following measures e Wait for a while and then re try the scan operation e Reduce the scan area or scan ning resolution e Delete unneeded stored files Exceeded max memory capaci ty Do you want to send the scanned data The memory is full Specify whether to use the data or not No valid dest lists Check the settings or the server status The authentic settings for the de livery server are incorrect Check that the delivery server is on and the authentic settings for the delivery server are correct 63 64 Troubleshooting When Using the Scanner Function Message Cause Solution Sending has failed Press Job Information key to check the status Sending has failed Press the Job Information key to check the status Try the operation once more If the message is still shown
47. e switched on and wait about ten minutes Maintaining Your Machine Maintaining Your Machine If the exposure glass exposure glass cover or ARDF belt is dirty copy clarity may be reduced Clean these parts if they are dirty A CAUTION e Fire and breakdown can result from heavy accumulation of dust inside this machine Consult your service representative for details about and charges for cleaning the machine s interior kimportant O Do not use chemical cleaners or organic solvents such as thinner or benzene If such substances get inside the machine or melt plastic parts a failure might occur O Do not clean parts other than those explicitly specified in this manual Other parts should only be cleaned by your service representative Cleaning the machine Wipe the machine with a soft damp cloth and then wipe it with a dry cloth to remove the water Cleaning the Exposure Glass This section describes how to clean the exposure glass and scanning glass GDSH050J Clean 1 and 2 113 114 Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover BAK003S Clean 1 Cleaning the ARDF This section describes how to clean the ARDF AMH012S Clean 1 and 2 INDEX A Adding staples 100 Adding toner 97 Add Toner indicator 3 Adjusting the display s contrast 6 Alert messages 43 72 ARDF 1
48. e that the original is pressed flat against the expo sure glass The scanned image is upside down The original was placed up side down Place the original in the cor rect orientation See Placing Originals Printer Scanner Reference No image results from scanning The original was placed with the front and back reversed When the original is placed directly on the exposure glass the side to be scanned must face down When the original is fed via the ARDF the side to be scanned must face up See Placing Originals Print er Scanner Reference The scanned image contains white spaces If you scan originals using functions other than the net work TWAIN scanner func tion certain paper size and resolution settings may pro duce scanned images that are larger than the specified size because of margins being add ed to the sides Scanning at a higher resolu tion may reduce the margins The Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine s display panel and the Client Computer When a message is displayed on the client computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver kimportant O If an error message that is not included in this section app
49. ears turn off the main power switch of the machine and then turn it on again For details about how to turn off the main power switch see Turning On the Main Pow er About This Machine Message Cause Solution Clear Misfeed s in ADF A paper misfeed has occurred inside the ARDF Remove jammed originals and place them again After removing the misfed pa per proceed with scanning Check whether the originals are suitable to be scanned by the machine The name is already in use Check the registered names You tried to register a name that is already in use Use another name Cannot detect the paper size of the original Specify the scanning size The set original was misaligned e Place the original correctly e Specify the scan size e When placing an original directly on the exposure glass the lifting lowering action of the ARDF trig gers the automatic original size detection process Lift the ARDF by more than 30 degrees Cannot add any more scanning mode The maximum number of reg isterable scanning modes has been exceeded The maximum number of scanning modes that can be stored is 99 Delete unneeded scanning modes Cannot specify any more scanning area The maximum number of reg isterable scanning areas has been exceeded The maximum number of scanning areas that can be stored is 99 Delete unneeded scanning areas Please call your serv
50. ection describes the machine alert messages Message Cause Solution Problem Wire less card An error may have occurred in the IEEE 802 11b card Turn off the main power switch and back on again If the message appears again contact your sales or service representative Problem Wire less board An error may have occurred in the IEEE 802 11b board Turn off the main power switch and back on again If the message appears again contact your sales or service representative Reset Paper Tray correctly The selected paper tray does not exist or is not set correctly Set the paper tray correctly WToner is al most empty Add toner Toner is running out Replace the toner cartridge soon to maintain print quality Paper Tray is in use The specified paper tray is in use by another function such as the copier function Wait until the other function has finished using the specified paper tray Tray Error An error has occurred with the paper tray indicates the tray number Press JobReset to change the pa per tray settings or press Form Feed to select another paper tray and print using that USB has a prob lem An error has occurred in the USB interface Turn off the main power switch and back on again If the message appears again contact your sales or service representative Duplex mode is in off position for Tray The selected pap
51. eded e Increase the size of Max E mail Size e Set Divide amp Send E mail to On per page or On per max size See Send Settings General Set tings Guide Sending failed Check settings and check Scanned File Status While a file was being sent a net work error occurred and the file could not be sent correctly Try the operation once more If the message is still shown the network may be crowded Con tact the administrator Press the Job Information key to display the transmission results and then check which job has not been sent See Confirmation Dis plays Scanner Reference 62 When a Message Is Displayed Message Cause Solution Entered protec tion code for dest is incor rect Please re enter The correct protection code was not entered Make sure the protection code is correct and then enter it again See Registering a Protection Code General Settings Guide Exceeded max number of alpha numeric charac ters The maximum enterable number of alphanumeric characters has been exceeded Make sure the maximum number of characters which can be en tered and then enter it again See Values of Various Set Items for Transmission Delivery Func tion Scanner Reference Authentication failed The entered login user name or password is incorrect Check the login user name and pass word The machin
52. eenenaaeeeeeee 109 MOVING seats sei dicee dees eictieds abesicaderesveddlencustesesagectetessasdsiadectedeazesccuanestiactudceaevasvereicsaseentast 110 Power Connection cscccceecssceeeesseeeeesneceeeaeeceesaneensneaeeeesaaeenessaneneesneeeesineeeennees 111 Access to The MACRING iin ceccde ciccscecessodececesezcadddececepvavandecacadatarydteeedesdodabnocesaenducecSacde 112 When Not Used for a Long Time eeeeeeeeeseeeeeeeeeeeeeeneeeeeeeeeeeseaeeeeeeeeeeseneeeeeeeeeeey 112 Maintaining Your Machine cccccessseeeeeeeeeeeeeeeeeseeeeeeeeeeenseneeeneeeeeeeeeeeeeseenoees 113 Cleaning the Exposure GlassS cece cecceeeeneeeeeeneeeeeeneeeeeeaeeeeeeaeeeeseeeeeseeeeeseaeeeees 113 Cleaning the Exposure Glass COVED eccceeeseeeeeeneeeeeeneeeeteeeeeeeeaeeseneeeeteeaeees 114 Cleaning the ARDE iir fel ieee deci ete SL aaa aeaa a iea 114 INDEX E E E E E E ET 115 How to Read This Manual Symbols This manual uses the following symbols Z WARNING Indicates important safety notes Ignoring these notes could result in serious injury or death Be sure to read these notes They can be found in the Safety Information section of About This Machine CAUTION Indicates important safety notes Ignoring these notes could result in moderate or minor injury or damage to the machine or to property Be sure to read these notes They can be found in the Safety Information section of About This Machine Jik Imp
53. er Help Images are incomplete or excess pages are printed You may be using paper smaller than the size selected in the application Use the same size paper as that selected in the applica tion If you cannot load paper of the correct size use the re duction function to reduce the image and then print See the printer driver Help Graphics print out differently to how they appear on screen If the printer driver is config ured to use the graphics com mand the graphics command from the machine is used to print If you want to print accurate ly set the printer driver to print without using the graph ics command See the printer driver Help 79 80 Troubleshooting When Using the DDST Unit Problem Cause Solution Photo images are coarse Some applications print at lower resolution Use the application s settings to specify a higher resolution When using Windows 98 Me 2000 XP or Windows Server 2003 Auto Re duce Enlarge print does not come out as expected Make sure the application s paper size and orientation set tings match those of the print er driver If a different paper size and orientation are set select the same size and orientation When using Windows 98 Me 2000 XP or Windows Server 2003 combined print ing or booklet printing does not come out as expected The correct application or printer driver settings are not
54. er describes how to maintain and operate the machine Where to Put Your Machine This section provides precautions for installation movement and disposal Machine Environment Choose your machine s location carefully Environmental conditions greatly affect its performance Optimum environmental conditions The following describes precautions when locating the machine A CAUTION Keep the machine away from humidity and dust Otherwise a fire or an elec tric shock might occur Do not place the machine on an unstable or tilted surface If it topples over an injury might occur A CAUTION After you move the machine use the caster fixture to fix it in place Other wise the machine might move or come down to cause an injury A CAUTION Make sure the room where you are using the machine is well ventilated and spacious Good ventilation is especially important when the machine is used heavily Temperature 10 32 C 50 89 6 F humidity to be 54 at 32 C 89 6 F Humidity 15 80 temperature to be 27 C 80 6 F at 80 Ventilation 3 times hr person or more A strong and level base The machine must be level within 5 mm 0 2 inches both front to rear and left to right 109 Remarks Environments to avoid e Locations exposed to direct sunlight or other sources of strong light more than 1 500 lux e Locations directly exposed to cool air from an air conditioner or heated
55. er inside the machine O If paper misfeeds occur frequently contact your service representative Note O More than one misfeed area may be indicated If this is the case check every indicated area Refer to the following charts A B C D P R Y and Z O You can find stickers explaining how to remove misfed paper inside the right cover and on the top of the ARDF cover O When the machine instructs you to reset originals reset them in the feeding position The display will show you the number of originals to return 103 Clearing Misfeeds When A Is Displayed Open the lower right cover and remove the misfed paper Close the cover BAK008S Open the right cover Remove the misfed and remove the paper misfed paper Close the right cover ASB006S When C Is Displayed Open the Upper Exit Remove the misfed Cover to the left paper Close the cover 104 Removing Jammed Paper When P Is Displayed eee Open the ARDF Lift the lever Open the cover and cover and then then remove the remove the misfed misfed original original 5 If you cannot Open the ARDF Pull the green lever remove the misfed in the upper left original open the corner and then ARDF extemal cover remove the misfed and then remove original the misfed original ASBO08S When Y Is Displayed Open the lower right cover of the optional paper tray unit an
56. er sta tus A network error has occurred and connection has failed Try the operation once more If the message is still shown the network may be crowded Check the information of System Set tings See Administrator Tools General Settings Guide LDAP server auth has failed Check the settings The user name and password dif fer from those settings for LDAP server authentication Make settings correctly for the user name and the password for LDAP server authentication Destination list has been updated Se lected destina tions sender will be cleared A specified destination or send er s name was cleared when the destination list in the delivery server was updated Specify the destination or send er s name again Updating desti nation list has failed Try again A network error has occurred Check whether the server is connected Updating desti nation list Re select destination s or sender s name later The destination list is being updated If a destination or sender s name was already selected re select it after this message disappears When a Message Is Displayed Message Cause Solution Cannot detect original size Select scan size You have loaded paper of a size not shown in Paper Size Settings with User Tools e Place the original correctly e Specify the scan size e When placing an original di rectly on t
57. er tray has not been configured for duplex printing indicates the tray number Press JobReset to change the pa per tray settings or do single sid ed printing For details about the tray settings see Tray Paper Settings Gener al Settings Guide Ethernet Board Error An error has occurred in the Ethernet board Turn off the main power switch and back on again If the message appears again contact your sales or service representative NV RAM Error An error has occurred in the machine Turn off the main power switch and back on again If the message appears again call your sales or service representative Print without below mode This is an alert message concern ing a paper tray in auto tray select Press Print to cancel the mode and print the job 43 44 Troubleshooting When Using the Printer Function Message Cause Solution Problem with There is a problem with the finisher Turn the power off and then on e The machine currently cannot perform authentication unit Finisher If the message appears again contact JobReset your sales or service representative Authentication The login username or pass Check your login user name failed word entered is incorrect and password e Contact the administrator Parallel I F Er ror An error has occurred in the par allel interface board Contact your s
58. error occurs when e mail is received via SMTP the SMTP server sends error e mail to the originator of the document Reference Parameter Setting General Settings Guide Error Report E Mail The Error Report E Mail is printed by the machine when it is unable to send an Error Mail Notification Server Generated Error E mail The transmitting server sends this error e mail to the originator of e mail that cannot be transmitted successfully due to reasons such as specifying an incor rect e mail address Note After server generated error e mail is printed the first page of the sent docu ment is printed Ser 4 Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems When using the DDST Unit see Troubleshooting When Using the DDST Unit When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the print er driver The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run Install the printer driver using Add Printer or Install Printer Windows 95 98 Me 2000 This section describes the procedure under Windows 95 98 Me 2000 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard
59. ervice representative Printer Font Er ror An error has occurred in the font settings Turn off the main power switch and back on again If the message appears again contact your sales or service representative Memory Overflow Maximum capacity of RPCS PCL 5e 6 or PostScript 3 display list has been exceeded Reduce the value of Resolution in the printer driver Alternatively select Font Priority from Memory Usage in System See Printer Features General Settings Guide If this message continues to appear after taking these steps reduce the data size of files sent to the machine When a Message Is Displayed Printing the Error Log If files could not be printed due to printing errors print the error log to identify the problem 1 Press the User Tools Counter key User Tools Counter Clear Modes BAK013S 2 Select Printer Features using 4 or Y and then press the OK key SUser Tools 3 4 OK Printer Features Scanner Features E select List Test Print using 4 or Y and then press the OK key lPrint Features 1 3 OK List Test Print Haintenance System 4 Select Error Log using or Y and then press the OK key BListTest Prnt 173 0K Multiple Lists Conf ig Page Error Log An error log is printed 2 Note O The most recent 30 errors are stored in the error log If a new error is added when there are 30
60. es of and solutions for network deliv ery and e mail sending related problems When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of and possible solutions for the browser net work failing to operate when files are sent Problem Cause Solution The network cannot be The following machine settings Check the settings See Network browsed when specify may not be correct Settings General Settings ing the destination e Pv4 address Guide folder e Subnet Mask When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate Problem Cause Solution The Scanner Properties Advanced encryption has been For details about the extended securi dialog box cannot be specified in the extended security ty setting contact the administrator displayed setting The Network Delivery Function Cannot Be Used This section describes likely causes of and possible solutions for the Network Delivery function failing to operate Problem Cause Solution The network delivery The delivery software may be an Contact the administrator function cannot be old version or a security setting used may be specified The network delivery The network delivery function Specify it correctly See Settings function cannot be setting is not correct
61. ether Cannot log on to the e Check that the user name and there are any POP3 IMAP4 server password of the E mail Ac network prob count are correctly pro lems grammed from File Transfer under System Settings See 15 12 File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help e Check that the user name and password for POP before SMTP authentication are cor rectly programmed from File Transfer under System Set tings See File Transfer General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help e Contact your network admin istrator Note O If check whether there are any network problems appears the ma chine is not correctly connected to the network or the settings of the machine are not correct If you do not need to connect the machine to the network you can specify the setting so this message is not displayed and then the Facsimile key no longer lights See Parameter Setting General Settings Guide If you reconnect the machine to the network be sure to set Display with User Pa rameters Otherwise you cannot check the status of the network connection O If the paper tray runs out of paper Out of paper Load following paper appears on the display Add paper If there is paper left in the other trays you can receive docume
62. ference Cannot cancel an Im mediate Transmission Press the Clear Stop key See Canceling a Transmission Fac simile Reference Cannot cancel Internet Fax transmission Press the Clear Stop key See Canceling a Transmission Fac simile Reference Canceling Internet Fax transmis sion is possible only during scan ning It is impossible during communication Although a group spec ification was set for the following reception was not possible Forwarding Forward ing of Special Sender E mail TX Result rout ing e mail received via SMTP The number of specified destina tions exceeds the maximum number that can be specified as a group A maximum of 100 parties can be specified for a group Check if there are over the specified num bers registered in the address book If a group was registered in another group transmission is canceled but an error message does not appear See Registering Names to a Group General Set tings Guide Reception Problem Cause Solution The machine failed to print received fax documents If this happened when the Re ceive File indicator was lit the pa per or toner might have run out making printing impossible e Load paper into the paper tray e Add toner See Substitute Reception Fac simile Reference The machine failed to print received fax documents When the t Load Paper indica to
63. ge the toner bottle If the machine does not get start ed within 2 minutes contact your service representative Please wait appears If the machine has not been in use for a long time it may take longer than normal to print or start up when switched on Wait for the machine to get ready Although the copier screen appears when the machine is turned on using the main power switch it cannot be switched to another screen by pressing the Facsimile or Scan ner key Functions other than the copier function are not yet ready Wait a little longer The machine has just been turned on and the User Tools screen is displayed but the User Tools menu has items missing Functions other than the copier function are not yet ready Time required varies by function Functions appear in the User Tools menu when they become ready for use Wait a little longer The display is difficult to see Display contrast is not adjusted Adjust the display s contrast so that you can see the display panel properly See General Features General Settings Guide when the operation switch is turned on off The display is off The machine is in Energy Saver Turn on the operation switch mode The display is off The operation switch is turned Turn on the operation switch off Nothing happens The main power switch is turned Turn on the main power switch The operation swi
64. gnite and cause burns or a fire A CAUTION e Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner If your skin comes into contact with toner wash the affected area thoroughly with soap and water e f toner gets on your clothing wash with cold water Hot water will set the toner into the fabric and may make removing the stain impossible kimportant O Fault may occur if you use toner other than the recommended type O When adding toner do not turn off the operation switch If you do settings will be lost O Add toner only when the machine instructs you to do so O When a message Add toner is shown on the display panel replace the toner O Store the toner bottles in a cool dry place free from direct sunlight O Store on a flat surface O Do not repeatedly install and remove toner bottles This will result in toner leakage O Do not shake the removed toner bottle Remaining toner might scatter 97 Adding Paper Toner and Staples Note You can make about 50 copies even after the J Add Toner indicator begins flashing but replace toner soon to prevent poor copy quality Replacing Toner This section describes how to replace the toner bottle Removing toner kimportant O Do not shake the removed toner bottle The remaining toner might scatter Open the front cover of Push the green lever and Push the toner bottle back the machine
65. he display The loaded paper is unsuitable Printing on recommended pa per produces better resolu tion See Copy Paper About This Machine It takes too much time to resume printing The data is so large or complex that it takes time to process If the Data In indicator is blinking data is being proc essed Simply wait until printing resumes It takes too much time to resume printing The machine was in Energy Saver mode To resume from Energy Saver mode it has to warm up and this takes time See Timer Set tings General Settings Guide and ENERGY STAR Pro gram About This Machine The Printer Function Problem Cause Solution Optional components con nected to the machine are not recognized when using Win dows 98 Me 2000 XP or Windows Server 2003 The option setup in printer properties is not configured when bidirectional transmis sion is not enabled See the printer driver Help Some types of data such as graphics data or data from certain applications do not print The correct printer driver set tings are not made On the Print Quality tab click Toner Save Off in the Toner Save area and then print See the printer driver Help Some characters are not print ed or appear faint The correct printer driver set tings are not made On the Print Quality tab click Toner Save Off in the Toner Save area
66. he exposure glass the lifting lowering action of the ARDF triggers the auto matic original size detection process Lift the ARDF by more than 30 degrees See Placing Originals Copy Reference Exceeded max number of search results which can be dis played Max nnn A figure is placed at n Search results have exceeded the maximum displayable number Search again after changing the search conditions You do not have privileges to use this func tion The use of this function is restrict ed to authentified users only Contact the administrator LDAP server search timed out Check the server status Press Select for the message dis Specified group contains some invalid dest Do you want to se lect only valid dest A network error has occurred and connection has failed The specified group contains some e mail destinations and Scan to Folder destinations Try the operation once more If the message is still shown the network may be crowded Check the information of System Set tings See Administrator Tools General Settings Guide played on the screen for each transmission Connection has failed Check settings and check Scanned File Status The correct network settings are not made e Check the network settings of the client computer e Check that components such as the LAN cable are connect ed properly e Check that the server setti
67. hen you disconnect the power plug from the wall outlet always pull the plug not the cable A CAUTION e To disconnect the power cord pull it out by plug Do not drag the cord itself Doing so may result in damage to the cord leading to fire or electric shock e When the main power switch is in the stand by position the optional anti condensation heaters are on In case of emergency unplug the machine s power cord e When you unplug the power cord the optional anti condensation heaters turn off e Make sure the plug is inserted firmly in the wall outlet e Voltage must not fluctuate by more than 10 e The wall outlet shall be installed near the machine and shall be easily accessible 111 112 Remarks Access to the Machine Place the machine near the power source providing the clearance areas shown CP9991EE 1 Rear 5 cm 2 or more 3 Front 75 cm 29 6 or more 2 Right 25 cm 10 or more 4 Left 15 cm 6 or more 2 Note O For the required space when options are installed contact your service representative When Not Used for a Long Time A CAUTION e For safety reason unplug the power cord from the wall outlet if the machine will not be used for an extended period of time such as holidays Note the following e Ifthe machine has not been used recently it requires time to initialize so can not start printing immediately Leave the machin
68. his orientation using the duplex function select Always Specify in Orientation under Copier Features User Tools Place originals and then select fi as the original orientation When copying in this orientation using the duplex function and loaded paper ori entation is Dy place originals as shown below 2 89 90 Adding Paper Toner and Staples Loaded paper orientation e For machine with copier function only Bypass tray Paper tray nee originals are placed on the Copy mode exposure glass ARDF ABC Loaded 1 Sided paper orientation 2 Sided O Loaded 1 Sided m paper lt orientation _ 2 Sided 1 Shows when printing on the front page ABc Shows the paper frontside facing up Shows the paper backside facing up AYP013S Loading Paper e For MFP Paper loading Paper tray Bypass tray Copy mode ABC Loaded 1 Sided paper orientation 2 Sided Loaded 1 Sided paper orientation ly 2 Sided 1 Type 2 only 2 Shows when printing on the front page 3 When making copies using the ARDF in the bypass tray specify template size or Custom Size in Tray Paper Settings Making copies without changing the Auto Detect setting produces upside down copies However if you load paper in the bypass tray upside down copies are in the correct orientation ABC Shows the paper fron
69. hooting When Using the Printer Function e A communi cation error might have occurred e Interference from TEEE802 11b wireless LAN devic es affects communica tion speed e Bluetooth transmis sion speeds are not high Problem Cause Solution Duplex printingis Duplex print Change the Paper Type setting for the tray to On on the malfunctioning ing cannot be System Settings menu See System Settings General done witha tray Settings Guide for which Off has been speci fied as Paper Type on the Sys tem Settings menu Printing by e Thenumber Reduce the number of jobs Bluetooth is of jobs ex e Remove the machine from close proximity with slow ceeds gt S IEEE802 11b wireless LAN devices pacity of the If there are active IEEE802 11b wireless LAN devices machine or other Bluetooth devices nearby relocate the ma chine or deactivate those devices If the problem cannot be solved contact your sales or service representative 5 Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func tion problems When using the DDST Unit see Troubleshooting When Using the DDST Unit When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected Problem Cause Solution The scanned image is dirty The exposure glass sc
70. ht The paper is loaded reverse side up Before printing on special pa per check its surface careful ly Printing on non print surfaces reduces print quality and can damage the machine s internal components See Copy Paper About This Machine Image is dirty Use of non recommended toner can result in loss of print quality and other problems Use manufacturer genuine toner Contact your service representative Print ends mid job Anerror might have occurred Check the machine s display pan el to see if an error has occurred When certain settings are required on the printer drive r Problem Cause Solution Print result differs from the display A non Windows OS is being used Check the application sup ports the printer driver Print result differs from the display The machine is not selected for printing Use the machine s printer driv er and check the machine is the designated printer See Set ting Up the Printer Driver Printer Scanner Reference Print result differs from the display Data transmission failed or was cancelled during printing Check whether there is failed or cancelled data remaining See Checking the Error Log Printer Scanner Reference Characters differ from the display The print density is too dark Adjust the image density set tings See the printer driver Help Characters differ from t
71. ice representa tive An unrecoverable error has occurred in the machine Contact your service repre sentative 83 84 Troubleshooting When Using the DDST Unit Message Cause Solution Scanner is not available on the specified device The TWAIN scanner function cannot be used on this machine Contact your service repre sentative Scanner is not available Check the scanner connection status e Themachine s main power switch is off e The machine is not connect ed to the network correctly e Set the main power switch to On e Check whether the ma chine is connected to the network correctly No response from the scanner The machine is not connected to the network correctly Check whether the machine is con nected to the network correctly No response from the scanner The network is crowded Wait for a while and then try to reconnect Error has occurred in the scanner The application specified scan conditions have exceeded the setting range of the machine Check whether the scanning settings made with the appli cation exceed the setting range of the machine Fatal error has oc curred in the scan ner An unrecoverable error has occurred on the machine Contact your service repre sentative Scanner is not ready Check the scanner and the op tions The ARDF cover is open Check whether the ARDF
72. ied for this machine O Do not add ink to the cartridge by yourself Neglecting this can cause ink leakage O Be sure not to dirty your fingers with ink from the cartridge g Open the ARDF r AMH006S r AMH010S 3 Pull out the old stamp cartridge ZEXH080J 101 102 Adding Paper Toner and Staples 0 Insert the new stamp cartridge Insert the cartridge until the metal parts are no longer visible new cartridge be AMIO002S 5 Close the stamp cover Hold down the centre part of the cover to make sure that it is closed completely il azl th A ZEXH100J g Lower the ARDF a 8 Clearing Misfeeds This chapter describes what to do when paper or originals misfeed become jammed inside the machine Removing Jammed Paper A CAUTION e The inside of the machine could be very hot Do not touch any parts other than specified in this document when removing misfed paper Otherwise it may cause burn injury A CAUTION e The fusing section of this machine might be very hot Caution should be tak en when removing misfed paper kimportant O When clearing misfeeds do not turn off the operation switch If you do your copy settings are cleared O To prevent misfeeds do not leave any torn scraps of pap
73. ing General Settings Guide ya Reference Parameter Setting General Settings Guide Turning Off the Main Power In the Event of Power Failure Turning Off the Main Power In the Event of Power Failure This section describes the machine status when the power is turned off or if the power fails A CAUTION e When you disconnect the power plug from the wall outlet always pull the plug not the cable kimportant O Do not turn off the main power switch while the operation switch indicator is lit or blinking If you do the memory may be damaged and failure could result O Turn off the main power switch before pulling out the plug If you pull out the plug with the switch on the memory may be damaged and failure could result O Make sure that 100 is shown on the display before you unplug the machine If a lower value is shown some data is currently present in memory O Right after a power failure the internal battery needs to be sufficiently re charged to guard against future data loss Keep the machine plugged in and the main power switch on for about 5 days after the power loss Even if the main power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about twelve hours because the main power switch is turned off there is a power cut or the power cord is removed contents of the Fax memory are lost Lost ite
74. ing a Print Job Printer Scanner Reference Ethernet Board Error An error has occurred in the Ethernet interface Turn the main power switch off wait a few seconds and then turn it back on If the message appears again contact your sales or service representative NV RAM Error An error has occurred in the printer Turn the main power switch off wait a few seconds and then turn it back on If the message appears again contact your sales or service representative Print without be low mode This is an alert message con cerning a paper tray in auto tray select Press Print to cancel the mode and print the job Printer Font Error An error has occurred in the font file Turn the main power switch off wait a few seconds and then turn it back on If the message appears again contact your sales or service representative Problem with unit Finisher JobReset There is a problem with the finisher Turn the power off and then on If the message appears again contact your sales or service representative Memory Overflow Maximum capacity of RPCS PCL 5e 6 or PostScript 3 list display has been exceeded Reduce the value of Resolu tion in the printer driver Al ternatively select Font Priority from Memory Usage in System See Printer Fea tures General Settings Guide If this message contin ues to appear after taking these steps decrease
75. ing func tions are not available Forwarding routing e mail received via SMTP This function is made unavailable by the enhanced security function Contact the administrator When Memory Is Full This section describes likely causes of and possible solutions for problems relat ed to full memory Message Cause Solution Memory is full Scanning will be stopped and only scanned page s will be stored The memory is full If you press Exit the machine re turns to standby mode and starts transmitting the stored pages 35 36 Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received Possible causes include a problem with the machine or noise on the telephone line If an error occurs during transmission resend the original If an error occurs during reception ask the sender to resend the document P Note O If an error happens frequently contact your service representative O The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully O You can display a destination with the User Parameters See Parameter Set ting General Settings Guide O You can display a sender name with the User Parameters See Parameter Set t
76. ings Gen eral Settings Guide When using On Hook Dial or Manual Dial Receiving ap pears and transmission is not allowed If the machine fails to detect the size of the original when the Start key is pressed it performs a receiving operation If you use On Hook Dial or Man ual Dial frequently it is recom mended that you set Receive documents by pressing the Start key when originals are not set to Off in User Parameters If this is set to Off when using Manual Dial you cannot receive by press ing the Start key See Parame ter Setting General Settings Guide LAN Fax Driver does not work The entered login user name password or driver encryption key is incorrect Check your login user name password or driver encryption key and enter them correctly Contact the administrator LAN Fax Driver does not work A high security level is set by the extended security function Contact the administrator Cannot cancel a Memo ry Transmission The document is being scanned Press the Clear Stop key See Canceling a Transmission Fac simile Reference 31 32 Troubleshooting When Using the Facsimile Function Problem Cause Solution Cannot cancel a Memo ry Transmission The document is being sent or it is in standby Press the Clear Stop key See Canceling a Transmission Fac simile Re
77. installed 106 When Y is displayed 105 When you cannot print clearly 49 77 When Z is displayed 106 D010 7626A ne GED In accordance with IEC 60417 this machine uses the following symbols for the main power switch means POWER ON O means POWER OFF means STAND BY Trademarks Microsoft Windows Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries TrueType is a trademark of Apple Inc registered in the U S and other countries Adobe Acrobat Acrobat Reader PostScript and Reader are either registered trademarks or trade marks of Adobe Systems Incorporated in the United States and or other countries PCL is a registered trademark of Hewlett Packard Company The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Ricoh Company Ltd is under license Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks The proper names of the Windows operating systems are as follows e The product name of Windows 95 is Microsoft Windows 95 e The product name of Windows 98 is Microsoft Windows 98 e The product name of Windows Me is Microsoft Windows Millennium Edition Windows Me e The product names of Windows 2000 are as follows Microsoft Windows 2000
78. is manual before using the machine This manual provides an introduction to the functions of the machine It also explains the control panel preparation procedures for using the machine how to enter text and how to install the CD ROMs provided General Settings Guide Explains User Tools settings and Address Book procedures such as register ing fax numbers e mail addresses and user codes Also refer to this manual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner and other consumables Security Reference This manual is for administrators of the machine It explains security func tions that you can use to prevent unauthorized use of the machine data tam pering or information leakage For enhanced security we recommend the following settings e Install the Server Certificate e Enable SSL Secure Sockets Layer Encryption e Change the user name and password of the administrator using Web Im age Monitor For details see Setting Up the Machine Security Reference Be sure to read this manual when setting the enhanced security functions or user and administrator authentication Copy Reference Explains Copier functions and operations Also refer to this manual for expla nations on how to place originals Facsimile Reference Explains Facsimile functions and operations Printer Reference Explains Printer functi
79. ition See Copy Paper About This Machine Misfeeds occur frequently The paper is too thick or too thin Use recommended paper See Copy Paper About This Machine Misfeeds occur frequently The copy paper is wrinkled or has been folded creased Use recommended paper Use paper that has been stored in the recommended tempera ture and humidity condition See Copy Paper About This Machine Misfeeds occur frequently Printed paper is used Use recommended paper Do not reuse copy paper that has been already copied or print ed onto See Copy Paper About This Machine Copy paper becomes creased The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copy paper becomes creased The paper is too thin Use recommended paper See Copy Paper About This Machine You cannot combine several functions Selected functions cannot be used together Check the combination of functions and make the set tings again See Combination Chart Copy Reference Copies are not stapled There are jammed staples in the stapler Remove jammed staples See p 108 Removing Jammed Staples 18 Troubleshooting When Using the Copy Function Problem Causes Solutions Copies are not stapled The number of copies exceeds
80. less clients Printing does not start The extended wireless LAN has not started Confirm the orange LED is lit and the green LED is lit or blinks during transmission Printing does not start Advanced encryption has been set using the Extended Security function Check the settings of the Extended Se curity function with the administrator Printing does not start The login user name password or driver encryption key is invalid Check the login user name pass word or driver encryption key is correct The Data In indicator does not blink or light up If the Data In indicator is unlit or not flashing even after perform ing Print the machine has not re ceived the data e When the machine is connect ed to a computer via a cable check the computer print port settings are correct e When it is networked with a com puter contact the administrator The status indicator of the machine is red The cause is displayed on the dis play of the control panel Check the error message on the display panel and take required action See p 42 When a Message Is Displayed List Test Print is disa bled A mechanical error might have occurred Contact your service representa tive See List Test Print Gener al Settings Guide Printing does not start when using extended wireless LAN in Ad hoc mode Correct communication mode is not set T
81. lug the power cord from the wall outlet When you pull out the plug from the socket grip the plug to avoid damaging the cord thereby reduc ing the risk of fire or electric shock e Close all covers and trays including the front cover and bypass tray O Do not take off the holding stand O Protect the machine from strong shocks Impact can damage the memory Where to Put Your Machine Reference p 37 Turning Off the Main Power In the Event of Power Failure Turning Off the Main Power About This Machine Power Connection The following describes power supply A WARNING e Connect the machine only to the power source described on the inside front cover of this manual Connect the power cord directly into a wall outlet and do not use an extension cord e Do not damage break or make any modifications to the power cord Do not place heavy objects on it Do not pull it hard nor bend it more than necessary These actions could cause an electric shock or fire A CAUTION e Unplug the power cord from the wall outlet before you move the machine While moving the machine you should take care that the power cord will not be damaged under the machine A CAUTION e Ifthe power cord is damaged exposure of the core disconnection etc contact your service representative to change a new one Operating the ma chine with a damaged power cord may cause an electric shock or fire A CAUTION e W
82. lution Duplex printing is malfunc tioning Duplex printing cannot be done with paper set in the by pass tray When using duplex printing make settings to use paper from a tray other than the by Pass tray Duplex printing is malfunc tioning You have loaded thick paper specified as the paper type Specify another paper type Duplex printing is malfunc tioning Duplex printing cannot be done with a tray for which Thick has been specified as Paper Type on the System Set tings menu Change the Paper Type set ting for the tray to No Display Plain Paper on the System Settings menu See System Settings General Settings Guide If the problem cannot be solved contact your sales or service representative 81 82 Troubleshooting When Using the DDST Unit The Scanner Function When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected Problem Cause Solution The scanned image is dirty The exposure glass scanning glass exposure glass cover or ARDF is dirty Clean these parts See p 113 Maintaining Your Machine The image is distorted or out of position The original was moved dur ing scanning Do not move the original dur ing scanning The image is distorted or out of position The original was not pressed flat against the exposure glass Make sur
83. made Make sure the application s pa per size and orientation set tings match those of the printer driver If a different paper size and orientation are set select the same size and orientation When paper is not fed properly Problem Cause Solution Paper is not fed from the se lected tray When you are using a Win dows operating system print er driver settings override those settings using the dis play panel Set the desired input tray us ing the printer driver See the printer driver Help Print is slanted The tray s side fences might not be locked Check the side fences are locked See p 92 Changing the Paper Size Print is slanted The paper is feeding in at a slant Load the paper correctly See p 87 Loading Paper Print is slanted The machine s cover is open Make sure the right and lower right covers are properly closed Misfeeds occur frequently The number of sheets loaded exceeds the capacity of the machine Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray See Copy Pa per About This Machine Misfeeds occur frequently The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Misfeeds occur frequently The paper is too thick or too thin Use recomme
84. mat See the RPCS printer driver Help Quit any other applications Image position differs from the display The correct page layout settings are not made Check the page layout settings made using the applica tion See the application s Help Image position differs from the display The correct page layout settings are not made gt PCL 6 5e Check the size of the loaded paper matches that speci fied in the printer driver s Print On list on the Paper tab RPCS Check that the size of the loaded paper matches that specified in the printer driver s Printout paper size list on the Setup tab See the printer driver Help 51 52 Troubleshooting When Using the Printer Function Problem Cause Solution The printed im age is different from the image With certain functions such as enlargement In the application change the layout character size and character settings onthe computer and reduction display image layout might be differ ent to that on the computer display The printed im You might have To print an image similar to that of the computer display age is different selected to re make settings to print TrueType fonts as an image See the from the image place TrueType printer driver Help onthe computer fonts with ma display chine fonts in the printing process Garbled charac The correct Set
85. ms will include any fax documents stored in memory using Memory Transmission Reception Memory Lock or Substitute Reception If a file was deleted from memory a Power Failure Report is automatically print ed as soon as the power is restored This report can be used to identify lost files If a document stored for Memory Transmission was lost resend it If a document received by Memory Reception or Substitute Reception was lost ask the sender to resend it RDS Remote Diagnostic System If the machine has a problem a service representative can perform various settings over the telephone line from the service station If you want to use this function change the User Parameter See Parameter Setting General Settings Guide 37 38 Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e mail message A cc of this notification is also sent to the administrator s e mail address when one is specified Note You can select to send Error Mail Notification with User Parameters See Pa rameter Setting General Settings Guide O If Error Mail Notification cannot be sent the Error Report E Mail is printed by the machine O If an
86. n the Image ken lines Adjustments tab change the Dithering setting See the RPCS printer driver Help When using Make sure the application s paper size and orientation set Windows 95 tings match those of the printer driver 98 Me 2000 XP Vista or Windows Serv er 2003 Auto Reduce En large print does not come out as If a different paper size and orientation are set select the same size and orientation expected When using The correct ap Make sure the application s paper size and orientation set Windows 95 plication or tings match those of the printer driver If a different paper size 98 Me 2000 XP Vista or WindowsServer 2003 combined printing or booklet printing does not come out as expected printer driver settings are not made and orientation are set select the same size and orientation A print instruc tion was issued from the com puter but print ing did not start User Authenti cation may have been set User code management may have been set Ask the ad ministrator about valid user codes To print the user code must be entered from the printer driver 53 54 Troubleshooting When Using the Printer Function When paper is not fed properly Problem Cause Solution Paper is not fed from the select ed tray When you are us ing a Windows operating sys tem printer driv er settings override those settings u
87. n the Print to the following port s list confirm the correct port is selected For Windows XP Home Edition Click the Start button and then click Control Panel Click Printers and Other Hardware Click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected For Windows Vista Click the Start button and then click Control Panel Click Printers Click the icon of the machine On the Organize menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer When you cannot print clearly faded Problem Cause Solution The print on the The paper is Use paper that has been stored in the recommended tem entire page is damp perature and humidity condition See Copy Paper About This Machine The print on the entire page is faded The paper is un suitable Use recommended paper Printing on coarse or treated paper might result in faint print image See Copy Pa per About This Machine The print on the entire page is faded In the printer driver on the P
88. n using Combine parts of the image are not copied You specified a reproduction ratio that does not match the sizes of your originals and copy paper When you specify a reproduc tion ratio using the Manual Paper Select function make sure the ratio matches your originals and the copy paper Select the correct reproduction ratio before using the Combine function When using Combine parts of the image are not copied Your originals are not identi cal in size and direction Use originals that are identical in size and direction Copies are not in correct order You placed the originals in the incorrect order When placing a stack of origi nals in the ARDF the last page should be on the bottom If you place an original on the exposure glass start with the first page to be copied When You Cannot Make Copies As Wanted Duplex Problem Causes Solutions Cannot print in duplex mode You may have loaded paper on the bypass tray Remove paper loaded on the bypass Tray Load paper in Tray 1 4 Cannot print in duplex mode You have loaded paper ex ceeding 90 g m Change the paper Cannot print in duplex mode You have selected a Tray 2 that is set to Thick Paper for duplex printing in Tray Paper Settings under System Settings Select another paper type or another paper tray See Tray Paper Settings General Set tings G
89. nd reports There is no copy paper left Add paper See p 87 Loading Pa are not printed out per An error has occurred The function whose indicator is lit Record the code number shown is defective on the display and contact your service representative See When a Message Is Displayed of each chapter You can use other functions normally The machine is unable to A network error has occurred e Check the displayed message connect to the network and take an appropriate ac tion See When a Message Is Displayed of each chapter e Check that the machine is cor rectly connected to the net work and that the machine is correctly set See Network Settings General Settings Guide e Contact the administrator e When the function key is still lit in red even if you take the measures above contact your service representative Note O If an error occurs in the function you are using check the message that ap pears on the display panel and then refer to When a Message Is Displayed for the relevant function When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages If other messages appear follow the instructions displayed Problem Cause Solution Please wait appears This message appears when you turn on the operation switch or chan
90. nded paper See Copy Paper About This Machine The Printer Function Problem Cause Solution Misfeeds occur frequently The copy paper is wrinkled or has been folded creased Use recommended paper Use paper that has been stored in the recommended tempera ture and humidity condition See Copy Paper About This Machine Misfeeds occur frequently Printed paper is being used Use recommended paper See Copy Paper About This Machine Copy paper becomes creased The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copy paper becomes creased The paper is too thin Use recommended paper See Copy Paper About This Machine There is considerable delay between the print start in struction and actual printing Off mode might be set The machine requires time to warm up if it has been in Off mode Specify Off mode in System Settings Auto Off Tim er There is considerable delay between the print start in struction and actual printing Processing time depends on data volume High volume data such as graphics heavy documents takes longer to process If the Data In indicator is blinking data has been re ceived by the machine Wait for a while Other printing problems Problem Cause So
91. ngs are correct and the server is working properly l Troubleshooting When Using the Scanner Function Message Cause Solution Dest authenti cation failed Check settings and check Scanned File Status The entered user name or pass word was invalid e Check that the user name and password are correct e Check that the ID and pass word for the destination fold er are correct e A password of 128 or more char acters may not be recognized Sender s name is not selected Specify send er s name The sender s name was not specified A sender s name should be speci fied before sending e mail Send e mail after specifying the send er s name Cannot enter manually more than nnn desti nations A figure is placed at n The e mail has too many nnn or more destinations Split the destinations into two or more groups Cannot specify more than nnn destinations A figure is placed at n The e mail has too many nnn or more destinations Split the destinations into two or more groups The number of destination folders se lectable in one time is limited to nn A figure is placed at n The maximum number of desti nation folders that can be selected at one time has been exceeded Select nn or fewer destination folders Exceeded max E mail size Send ing E mail has been cancelled The maximum e mail size has been exce
92. nts as usual even if the message appears on the display You can turn this function on or off with Parameter Setting See Parameter Setting General Settings Guide ye Reference Parameter Setting General Settings Guide When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception related problems Transmission Reception Problem Cause Solution Both transmission and reception are impossible The modular cable may be dis connected Make sure that the modular cable is correctly connected See Con necting the Machine to a Tele phone Line and Telephone General Settings Guide Document appears blank at the other end The original was placed upside down Both transmission and The terminal adaptor setting is in Check the setting reception are impossible correct gt Transmission Problem Cause Solution Place it correctly See Placing Originals Facsimile Reference Transmission failed due to a maximum e mail size error The size of the Internet fax docu ment exceeds the maximum e mail size specified on the machine Set Maximum E mail Size under E mail Settings to Off or set the maximum e mail size to a larger value Then re send the docu ment See E mail Sett
93. one If the cable is damaged or worn replace it See Connecting to the Interfaces General Set tings Guide Printing does not start If an extended wireless LAN is used failure to print might result from a weak wireless signal To check signal status press the User Tools Counter key and then select System Settings using 4 or Y On Interface Settings se lect IEEE 802 11b and then press Wireless LAN Signal using 4 or Y If signal quality is poor move the machine to a location where radio waves can pass or re move objects that might cause in terference You can check signal status only when using wireless LAN in infrastructure mode Printing does not start If the machine is operating in an extended wireless LAN the SSID settings are incorrect Check using the machine s dis play panel that the SSID is cor rectly set See Network Settings General Settings Guide When You Cannot Print Problem Cause Solution Printing does not start If the machine is operating in an extended wireless LAN the re ceiver s MAC address may be preventing communication with the access point Check access point settings when in infrastructure mode Depend ing on the access point client ac cess may be limited by MAC address Also check there are no problems in transmission between access point and wired clients and be tween access point and wire
94. oner and Staples Loading Paper into the Paper Trays This procedure explains how to load paper into the paper trays g Make sure the paper tray is not in use 2 Pull the paper tray out slowly until it stops 3 While pinching the release lever slide the end fence outward AYPO001S 4 Square the paper and place it in the tray Do not stack paper over the limit mark AYP002S 5 Position the end fence flush against the paper g Push the paper tray in until it stops FY Note O Fan the paper before loading O For details about loading paper of a size not selectable with User Tools in Paper Trays see Changing the Paper Size Reference p 92 Changing the Paper Size Loading Paper Orientation Fixed Paper or Two Sided Paper The following describes paper with its orientation and printing surface specified letterhead paper Orientation fixed top to bottom or two sided paper for example letterhead paper prepunched paper or copied paper might not print correctly depending on how the originals and paper are placed Select On in Letterhead Setting un der Copier Features and then place the original and paper as shown below See Copier Features General Settings Guide When printing with the printer function placing orientation is the same Original Orientation Exposure glass ARDF ABC 1 When copying in t
95. ons and operations Scanner Reference Explains Scanner functions and operations Network Guide Explains how to configure and operate the machine in a network environ ment and use the software provided This manual covers all models and includes descriptions of functions and settings that might not be available on this machine Images illustrations and information about operating systems that are supported might also differ slightly from those of this machine Other manuals e Quick Reference Copy Guide e Quick Reference Fax Guide e Quick Reference Printer Guide e Quick Reference Scanner Guide e PostScript 3 Supplement e UNIX Supplement e Manuals for DeskTopBinder Lite e DeskTopBinder Lite Setup Guide e DeskTopBinder Introduction Guide e Auto Document Link Guide Note J Manuals provided are specific to machine types O For UNIX Supplement please visit our Web site or consult an authorized dealer O PostScript 3 Supplement and UNIX Supplement include descriptions of functions and settings that might not be available on this machine Reference p iii Manuals for Machines with Copier Function Only or with the DDST Unit Manuals for Machines with Copier Function Only or with the DDST Unit This section describes the manuals for machines with copier function only or with the DDST Unit About This Machine Be sure to read the Safety Information in this manual before using the
96. ontact your local dealer Caution Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For good copy quality the supplier recommends that you use genuine toner from the supplier The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products Power Source 220 240V 50 60Hz 7A or more Please be sure to connect the power cord to a power source as shown above For details about power source see p 111 Power Connection Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine Manuals for machines with copier function only or with the DDST Unit are dif ferent See Manuals for Machines with Copier Function Only or with the DDST Unit kimportant g g g K Media differ according to manual The printed and electronic versions of a manual have the same contents Adobe Acrobat Reader Adobe Reader must be installed in order to view the manuals as PDF files Depending on which country you are in there may also be html manuals To view these manuals a Web browser must be installed About This Machine Be sure to read the Safety Information in th
97. or 34 indicates that the printer driver cannot be installed using Auto Run Install the printer driver using Add Printer or Install Printer Windows 98 Me 2000 This section describes the procedure for Windows 98 Me 2000 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is either DRIVERS DDST WIN9X_ME language DISK1 or DRIVERS DDST WIN2K_XP language DISK1 If the installer starts click Cancel to quit 4 Specify a port For the setting procedure see a description for the port you are using Note O Available ports vary according to your Windows operating system or the type of interface For details see Using the Printer Function Print er Scanner Reference Reference Using the Printer Function Printer Scanner Reference 69 70 Troubleshooting When Using the DDST Unit Windows XP Professional or Windows Server 2003 This section describes the procedure for Windows XP Professional and Win dows Server 2003 1 On the Start menu click Printers and Faxes P click Add a printer 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIV ERS DDST WIN2K_XP language DISK1 If the installer starts click Cancel to quit 0 Specify a port For the set
98. ortant Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations Y Note Indicates supplementary explanations of the machine s functions and instruc tions on resolving user errors Reference This symbol is located at the end of sections It indicates where you can find fur ther relevant information Indicates the names of keys that appear on the machine s display panel C Indicates the names of keys on the machine s control panel Names of Major Options Major options of this machine are referred to as follows in this manual e Auto Document Feeder capable of scanning both sides of a sheet gt ARDF e Finisher SR3010 gt Finisher e Bridge Unit BU3010 Bridge unit This section describes basic troubleshooting procedures that are applicable to all functions of this machine Indicators This section explains the indicators that light up when the machine requires the user to remove misfed paper to add paper or to perform other procedures 4 Error indicator Appears when there is a misfeed a cover is left open or another problem occurs See p 103 Clearing Misfeeds t Load Paper indicator Appears when paper out condition occurs See p 87 Loading Paper iy Add Toner indicator Appears when toner runs out See p 97 Adding Toner
99. paper be The paper is Use paper that has been stored in the recommended tem comes creased damp perature and humidity condition See Copy Paper About This Machine Copy paper be The paper is too Use recommended paper See Copy Paper About This comes creased thin Machine There is considera Sleep mode The machine requires time to warm up if it has been in ble delay between might be set Sleep mode See Timer Settings General Settings Guide the print start in and ENERGY STAR Program About This Machine struction and actu al printing Other Printing Problems Problem Cause Solution There is considera Processing time If the Data In indicator is blinking data has been received ble delay between depends on data by the machine Wait for a while the print startin volume High Making the following setting on the printer driver may re struction and actu volume data duce the computer s workload al printing such as graphics heavy docu ments takes longer to process For how to open the printing preferences dialog box see Setting Up the Printer Driver Printer Reference gt PCL 6 5e Select the lower value in the Resolution list on the Print Quality tab in the printing preferences dialog box RPCS e Inthe Change User Settings dialog box on the Im age Adjustments tab select the lower value in the Resolution list
100. r leave See General Features General Settings Guide Mode after you select Copy Facsimile Printer Scanner Zz Las Transmission Reception Print S H 0 0 Scanning an Original for Memory Transmission S 5 J L 5 a a _ g 5 a 3 z le e G A D Q p S v le Pils gia le P le l ls J Mode before you 2 E g E 3 E E 3 E E 2 E E select 5 O E SEIS le e 5 Using the control panel x x x e O e O O O O O Core x x O 7 OJO O OJO a a Stapling ee gt amp x x 1x 1 la lO a OlOlOJO A a Transmission Operation e x x O x O O O O O Scanning an Original for Memory x x x fx i x O x O O O O O x x x g Transmission m Memory 4 Transmission O O O O O 4 K O O O O O O O 2 Immediate E Transmission en ESA ESES T a O O O O F E fas a g DEY RES RE OOOH Pe OMe Or OVOlr E Printing 2 R ven O OLO O O 9 9 lolololololo am 4 When the Machine Does Not Operate As Wanted Mode after you select Copy Facsimile Printer Scanner Z Transmission Reception Print S H E k el g Lai zi v g _ g K v 2 Z mt v S F E 3 E o A a z a jo ja 8 B 5 E 5 e 5 Ble R E I ls 5 a T 1
101. r Options cccceceeeeceeeeeeeneeeeeeeeeaeaeeeeeeeceaeaeeeeeeeecaeaeeeeeeseeaeaeeeeseneeas 1 1 When the Machine Does Not Operate As Wanted DV CLC ALON S iia ca is See tieeaas teed airs hans saaana aa aeae sraka a EANA ned nbinedadatenweruiaaaenetiienes 3 Pa el TOS ii 8s cctataada thecechotde Nosacusen halecaterauwt commalislacssisecchustshaetabetasiemanienoomaned 4 When the Function Status Indicator Lights Up in Red ccssseeeeesseeeneeeees 5 When You Have Problems Operating the Machine sssecesssseeeeesseeeeneeeees 6 When a Job Is Not Perforimed scccccesssseeeeeeeesesnsseeeeeeeeseseeesnsanenneeeeesenensees 9 2 Troubleshooting When Using the Copy Function When a Message Is Displayed eccccceseeeseeeeeeeeeeensneeeeneeeeeeeeeeeeeeneneeeeeeeennnes 11 When You Cannot Make Clear Copies cccccccccccccseeeeeeeeeeeeeeeeeeeeeeseneeeneeeneens 14 When You Cannot Make Copies As Wanted cccessecceeseeeeeeseeeeeeesenneneeeeeees 17 When Memory S Full sisstosetest a aa thie sbeeds 19 3 Troubleshooting When Using the Facsimile Function Adjusting the VOLUN Gs issincissencecia catherines ceuduiiendan sddscusdsandanstuseuddentiadivsncndvenviiiadvins 21 When a Message Is Displayed eeccecceseeeeeeeeeeeeeeensneeeeneeeeeeeeeeesesneeeeeeeeennees 24 When You Cannot Send or Receive Fax Messages As Wanted ccese 31 When Memory Is Full tici 2 2 ccceeie Dee
102. r is lit Load paper into the paper tray See p 87 Loading Paper Reception is impossi ble but transmission is possible The toner has run out Replace the toner bottle See p 98 Replacing Toner but reception is impossible correct Reception is possible but The terminal adaptor setting is in Check the setting transmission is impossible correct Transmission is possible The terminal adaptor setting is in Check the setting When You Cannot Send or Receive Fax Messages As Wanted Printing Problem Cause Solution Print is slanted The tray s side fences may not be locked Check the side fences are locked See p 92 Changing the Paper Size Print is slanted The paper is fed in at a slant Load the paper correctly See p 87 Loading Paper Print is slanted The machine s cover is open Make sure the right and lower right covers are properly closed Misfeeds occur frequently The number of sheets loaded ex ceeds the capacity of the machine Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray See Copy Paper About This Machine Misfeeds occur frequently Misfeeds occur frequently The paper is damp The paper is too thick or too thin Use paper that has been stored in the recommended temperature and humidity condition See Copy
103. re dd eee Wal dei mittee eevee ceeded 35 When an Error Report IS Printed cc cccccceeesseeeeeeeeeensseeeeneneeeeeseeeeseeceeeeeeeenenees 36 Turning Off the Main Power In the Event of Power Failure sssscsss 37 When an Error Occurs Using Internet Fax cecccseseeeeeeeeeeeeeeneeeeeeeeseeeeeeneeees 38 Error Mail Notifica tio Mea a tetesetete deed fad sareari Gain adelante edie el edie 38 Error Report E Mall asa a ei chile akira 38 Server Generated Error E mail cccccccceeceeeeeeeneeeeeeeeeeeeeeeeeseeecueeeeeeeseneeeeeeeees 38 4 Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver 39 Windows 95 98 Me 2000 cccceecceceeececeeeneceeseeeeecesaeeecsceeeeeseseeesecneeeesseeeeessneeeees 39 Windows XP Professional or Windows Server 20038 ceeceeeeeeeeeeneeeeeeeeeeeaeees 40 Windows XP Home Edition isnin iniii aieeaa aai rieien aa aaiae 40 ATAID LO Le InVESA VATE e N E E EEEE EAEE el eieeteneit 41 When a Message ls Displayed ccccsessssseeseccersssnsseeeeeeeeesseeeensnaeneeeeeeeenesee 42 Status MESSAGES scenen ae aaa o a p E aeeai in 42 Alert Messages inini iaa eenaa u Eea aaae i eaii 43 Printing the Error LOG istic cccccccccsetiesccecededs Jaceccevecversesecccucicdcecesvesastecedavae decdvevenserevactess 45 When You Cannot Print aiscccscca cise cache sseeatetacsntencs teacietateceet iene atnnden
104. ring the Machine Printer Reference ya Reference Preparing the Machine Printer Reference 41 Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the display panel If a message not described here appears act according to the message Note O Before turning the main power off see Turning On the Power About This Machine 2 Reference Turning On the Power About This Machine Status Messages This section describes the machine status messages Message Status Ready This is the default ready message The machine is ready for use No action is required Waiting The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the ma chine online by pressing the Online Key Please wait This message may appear for a second or two while the machine is preparing performing initial adjustments or adding toner Wait a while Hex Dump Mode In Hex Dump mode the machine prints received data in hexadecimal format Turn off the machine after printing and then turn back on Resetting Job The machine is resetting the print job Wait until Ready appears on the display panel Setting change The machine settings are being changed Wait a while When a Message Is Displayed Alert Messages This s
105. rint Quality tab Toner sav ing is selected See the printer driver Help Printed images contain blots or are patchy Settings for thick paper have not been made when printing on thick paper e PCL6 5e Select Thick in the Type list on the Paper tab e RPCS Select Thick in the Paper type list on the Setup tab Printed images contain blots or are patchy Printing on coarse paper or treated paper can result in faint print image Use supplier recommended paper See Copy Paper About This Machine contain blots or are patchy chine is set on a level surface The machine must be placed on a stable and level surface Printed images The paper is Use paper that has been stored in the recommended tem contain blots or damp perature and humidity condition See Copy Paper are patchy About This Machine Printed images Check the ma Check the environment of location to select an appropri ate location See p 109 Where to Put Your Machine are not made Printed images The paper is Smooth out the wrinkles from the paper or replace it See contain blots or creased curled Copy Paper About This Machine are patchy or has blemishes The image is too The correct pa Check the paper loaded on the paper tray or bypass tray dark or too light pertypesettings matches the paper type set on the display panel See Copy Paper
106. rk or too light The correct paper type settings are not made Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel See Copy Paper About This Machine The image is too dark Using toner bottles not recom Use only toner bottles recom or too light mended by the supplier or refill mended by the supplier ing the toner bottle may degrade the print quality or cause a mal function Background of received Image density is too dark Adjust the scanning density See images appears dirty Image Density Contrast Fac Images from the back of simile Reference the page appear Printed or sent images are spotty The exposure glass or ARDF is dirty Clean them See p 113 Maintain ing Your Machine Received image is too light When using moist rough or processed paper areas of print may not be fully reproduced Only use recommended paper See Copy Paper About This Machine Received image is too light The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Pa per About This Machine Received image is too light e The image density has been set too low e The original of the transmitted fax was printed on paper that is too thin e Increase the scanning density See Image Density Con trast Facsimile Reference e Ask the
107. rred on the network Check whether the client compu ter can use the TCP IP protocol Insufficient memory Close all other ap plications then re start scanning Memory is insufficient Close all the unnecessary applications running on the client computer Uninstall the TWAIN Driver restart the compu ter and then reinstall the TWAIN Driver P Reference Turning On the Power About This Machine 85 86 Troubleshooting When Using the DDST Unit This chapter describes troubleshooting procedures that are applicable to all the machine s functions Loading Paper This section describes what to do when paper runs out and needs reloading A CAUTION e When loading paper take care not to trap or injure your fingers kimportant O Check the top of the stack is not higher than the limit mark inside the tray O Fan paper to get air between the sheets and prevent multi sheet feeds Note O Be sure to select the paper size with User Tools If you do not misfeeds might occur O Straighten curled or warped paper before loading O For paper types and sizes see Recommended Paper Sizes and Types About This Machine O To load paper in the bypass tray see Copying from the Bypass Tray Copy Reference Reference Recommended Paper Sizes and Types About This Machine Copying from the Bypass Tray Copy Reference 87 88 Adding Paper T
108. sing the display panel Set the desired input tray using the printer driver See the printer driver Help Print is slanted The tray s side fences mightnot be locked Check the side fences are locked See p 92 Changing the Paper Size Print is slanted The paper is feeding in at a slant Load the paper correctly See p 87 Loading Paper Print is slanted Misfeeds occur The machine s cover is open The number of Make sure the right and lower right covers are properly closed Load paper only as high as the upper limit markings on frequently sheets loaded the side fences of the paper tray or bypass tray See Copy exceeds the ca Paper About This Machine pacity of the machine Misfeeds occur The paper is Use paper that has been stored in the recommended tem frequently damp perature and humidity condition See Copy Paper About This Machine Misfeeds occur The paper is too Use recommended paper See Copy Paper About This frequently thick or too thin Machine Misfeeds occur The copy paper Use recommended paper Use paper that has been stored frequently is wrinkled or in the recommended temperature and humidity condi has been fold tion See Copy Paper About This Machine ed creased Misfeeds occur Printed paper is Use recommended paper See Copy Paper About This frequently being used Machine Copy
109. sion Please use version 1 1 or higher You are using an invalid version of Winsock Install the operating system of the computer or copy Winsock from the operating system CD ROM The name is al ready in use Check the regis tered names You tried to register a name that is already in use Use another name Cannot detect the paper size of the original Specify the scanning size The set original was misaligned e Place the original correctly e Specify the scan size e When placing an original directly on the exposure glass the lift ing lowering action of the ARDF triggers the automatic original size detection process Lift the ARDF by more than 30 degrees Cannot add any more scanning mode The maximum number of regis terable scanning modes has been exceeded The maximum number of scanning modes that can be stored is 99 De lete unneeded scanning modes Cannot specify any more scan ning area The maximum number of regis terable scanning areas has been exceeded The maximum number of scanning areas that can be stored is 99 De lete unneeded scanning areas Please call your service repre sentative An unrecoverable error has oc curred in the machine Contact your service representative Scanner is not available on the specified de vice The TWAIN scanner function cannot be used on this machine Contact your service representative
110. sti nation list Re select destination s or sender s name later The destination list is being up dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor Wait until the message disap pears Do not switch off the pow er while this message is displayed Depending on the number of destinations to be up dated there may be some delay before you can resume operation Operations are not possible while this message is displayed When a Message Is Displayed Message Cause Solution You do not have privileges to use this func tion The use of this function is restrict ed to authentified users only Contact the administrator Authentication The entered login username or Confirm correct login user name failed password is incorrect or password Authentication Authentication is not possible Contact the administrator failed from this machine Connection with LDAP server has failed Check the server sta tus A network error has occurred and connection has failed Try the operation once more If the message is still shown the network may be crowded Check the information of System Set tings See Administrator Tools General Settings Guide LDAP server auth has failed Check the settings The entered user name or pass word does not match that speci fied for LDAP server authentication Make settings correctly for
111. t RPCS e On the Misc tab select Spool data in EMF format e Inthe Change User Settings dialog box on the Im age Adjustments tab select High quality in the Image processing priority list e In the Change User Settings dialog box on the Misc tab select Print as bitmap See the printer driver Help Some characters are not printed The correct printer driver e On the Misc tab select Spool data in EMF format e Inthe Change User Settings dialog box on the Misc or appear settings are not tab select Change methods to extract TrueType fonts strange made i i e Inthe Change User Settings dialog box on the Misc tab select Print as bitmap See the RPCS printer driver Help Some characters The correct lt PCL 6 5e are not printed or appear faint printer driver settings are not made On the Print Quality tab click Off in the Toner saving area and then print RPCS In the Change User Settings dialog box on the Image Adjustments tab select High quality in the Image processing priority list See the printer driver Help Print speed or application re linquishing speed is slow The correct printer driver settings are not made e In the Change User Settings dialog box on the Image Adjustments tab select Fast in the Image processing pri ority list e On the Misc tab select Spool data in EMF for
112. t Contact the administrator Scanner is not ready Check the scanner and the options The ARDF cover is open Check whether the ARDF cover is closed Insufficient memory Reduce the scanning ar ea Scanner memory is insufficient e Reset the scan size e Lower the resolution e Set with no compression See TWAIN Driver help When a Message Is Displayed Message Cause Solution Cannot find xxx scanner used for the previous scan Yyy will be used instead XXX and YYY indicate a scanner name The main power switch of the previously used scanner is not set to On e The machine is not connected to the network correctly e Check whether the main pow er switch of the scanner used for the previous scan is turned on e Check the previously used scanner is connected to the network correctly e Deactivate the personal fire wall of the client computer e Use an application such as tel net to make sure SNMPv1 or SNMPv2 is set as the ma chine s protocol See Net work Settings General Settings Guide and Remote Maintenance by telnet Net work Guide e Select the scanner used for the previous scan Error has oc curred in the scanner driver An error has occurred in the driver e Check whether the network cable is connected correctly to the client computer e Check whether the Ethernet board of the client computer is
113. tch indicator continues blinking and does not turn off when pressed The machine is communicating with external equipment Check if the machine is communi cating with external equipment When You Have Problems Operating the Machine Problem Cause Solution Original images are printed on the reverse side of the paper You may have loaded the paper incorrectly Load paper correctly Load paper into Tray 1 4 with the print side up and into the bypass tray with the print side down See p 89 Orientation Fixed Paper or Two Sided Paper Misfeeds occur frequently The tray s side fences may not be locked Check the side fences are locked See p 92 Changing the Paper Size Misfeeds occur frequently The tray s end fence may not be set properly Check the end fence is set proper ly See p 92 Changing the Paper Size Misfeeds occur frequently You may have loaded paper of a size not shown in Paper Size Set tings with User Tools Use Tray Paper Settings to set the paper size See p 95 Selecting the paper size with user tools An error message re mains even if misfed paper is removed When a misfeed message ap pears it remains until you open and close the cover as required Paper is still jammed in the tray Clear misfed paper and then open and close the cover See p 103 Removing Jammed Pa per Cannot print in duple
114. the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 Click the Start button and then click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected For Windows XP Home Edition Click the Start button and then click Control Panel Click Printers and Other Hardware Click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected The Printer Function Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer When you cannot print clearly Problem Cause Solution The print on the entire page is faded The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine The print on the entire page is faded The paper is unsuitable Use recommended paper Printing on coarse or treated paper might result in faint print image See Copy Pa per About This M
115. the network may be crowded Con tact your network administrator Use the Job Information screen to check for the file where the prob lem occurred See Confirmation Displays Scanner Reference Out of paper Set paper on the tray No paper is loaded in the speci fied paper tray Load paper of a size that is listed in the message Exceeded max page capacity Do you want to send the scanned data The number of scanned pages ex ceeded maximum page capacity Select whether to send the data so far P Reference p 6 When You Have Problems Operating the Machine When a Message Is Displayed When a Message Is Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver kimportant O If an error message that is not included in this section appears turn off the main power switch of the machine and then turn it on again For details about how to turn off the main power switch see Turning On the Main Pow er About This Machine Message Cause Solution Clear Mis feed s in ADF A paper misfeed has occurred in side the ARDF Remove jammed originals and place them again After removing the misfed paper proceed with scanning Check whether the originals are suit able to be scanned by the machine Invalid Winsock ver
116. the number of files sent to the machine Paper Tray is in use The specified paper tray is in use by another function such as the copier function Wait until the other function has finished using the speci fied paper tray The Printer Function Messages Second messages Causes Solutions Reset Paper Tray correctly The selected paper tray does not exist or is not set correctly Set the paper tray correctly WToner is almost empty Add toner Toner is running out Replace the toner cartridge soon to maintain print quality Tray Error A paper tray error has occurred indicates the tray number Press JobReset to change the paper tray settings or press FormFeed to select another paper tray and print USB has a problem An error has occurred in the USB interface Turn the main power switch off wait a few seconds and then turn it back on If the message appears again contact your sales or service representative 73 74 Troubleshooting When Using the DDST Unit Printing the error log If files could not be printed due to printing errors print the error log to identify the problem 4 Press the User Tools Counter key User Tools Counter Clear Modes BAK013S 2 Select Printer Features using 4 or Y and then press the OK key SUser Tools 37 4 gt OK Printer Features Scanner Features 3 Sele
117. the user name and the password for LDAP server authentication Exceeded max number of search results which can be dis played Max nnn A figure is placed at n The number of search results has exceeded the maximum number of items that can be displayed Search again after changing the search conditions LDAP server search timed out Check the server status A network error has occurred and connection has failed Try the operation once more If the message is still shown the network may be crowded Check the information of System Set tings See Administrator Tools General Settings Guide Specified group contains some invalid dest Do you want to se lect only valid dest The specified group contains some fax destinations e mail destina tions and or folder destinations Press Select for the message dis played on the screen for each transmission Sender has not been specified The sender has not been specified A sender s name should be speci fied before sending e mail Send e mail after specifying the send er s name 25 26 Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network prob lems 13 10 The alias telephone number you entered is already registered on the gatekeeper by another device Check the alias telephone number is correctly pro grammed using
118. the Web Im age Monitor See the Web Image Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 13 11 Cannot access gatekeeper Use your Web Image Monitor to check the gatekeeper ad dress is correctly pro grammed See the Web Image Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 13 17 Registering of user name is reject ed by the SIP server Use your Web Image Monitor to check the SIP server ad dress and user name are cor rectly programmed See the Web Image Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 13 18 Cannot access the SIP server Use your Web Image Monitor to check the SIP server ad dress is correctly pro grammed See the Web Image Monitor s Help Contact your network admin istrator When a Message Is Displayed Message Cause Solution Check whether there are any network prob lems 14 01 Cannot find the DNS server SMTP server or folder for forwarding Check that the DNS server IPv4 address is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check that the host name or IPv4 address of the SMTP server is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check that the SMTP ser
119. the capacity of the stapler Check the stapler capacity See Supplementary Informa tion Copy Reference Copies are not stapled Copy paper is curled Turn the copy paper over in the tray Staples are wrongly positioned Originals are not set correctly Check the correct position to place the originals See Sta ple Copy Reference Print is slanted The paper is feeding in at a slant Load the paper correctly See p 87 Loading Paper Print is slanted The machine s cover is open Make sure the right and lower right covers are properly closed Print is slanted The side fences in the paper tray is not locked Make sure the side fence is locked See p 92 Changing the Paper Size gt Edit Problem Causes Solutions When using the Duplex Mar gin function parts of the orig inal image are not copied You set a wide erased margin Set a narrower margin with User Tools You can set the width be tween 0 50 mm 0 2 See Copier Features General Settings Guide When using the Duplex Mar gin function parts of the orig There is a lack of margin space on the opposite side of the Set a narrower margin with User Tools You can set the width be inal image are not copied binding position tween 0 50 mm 0 2 See Copier Features General Settings Guide Combine Problem Causes Solutions Whe
120. the correct printer language ters are printed printer lan guage might have not been selected Images are print The feed orien Set the machine s feed orientation and the printer driver s ed inthe wrong tation you se feed orientation accordingly See the printer driver Help orientation lected and the feed orientation selected in the printer driver s option setup might not be the same Graphics print If the printer If you want to print accurately set the printer driver to out differently driver is config print without using the graphics command to how they ap ured to use the See the printer driver Help pear on screen graphics com mand the graphics com mand from the machine is used to print Page layout is not as expected Print areas differ depending on the machine used Informa tion that fits on a single page on one machine may not fit ona single page of an other machine On the Printer Configuration tab adjust the Printable area setting See the RPCS printer driver Help Other Printing Problems Problem Cause Solution Photo images are coarse Some applica tions print at lower resolution Use the application s settings to specify a higher resolution Solid lines are printed as bro Dither patterns do not match Make the following settings with the printer driver e In the Change User Settings dialog box o
121. ting procedure see a description for the port you are using Note Available ports vary according to your Windows operating system or the type of interface For details see Using the Printer Function Printer Scanner Reference Reference Using the Printer Function Printer Scanner Reference Windows XP Home Edition This section describes the procedure for Windows XP Home Edition 1 On the Start menu click Control Panel 2 Click Printer and Other Hardware 3 Click Printers and Faxes 4 Click Add a Printer 5 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIV ERS DDST WIN2K_XP language DISK1 If the installer starts click Cancel to quit G Specify a port For the setting procedure see a description for the port you are using Note Available ports vary according to your Windows operating system or the type of interface For details see Using the Printer Function Printer Scanner Reference 2 Reference Using the Printer Function Printer Scanner Reference The Printer Function When a Message Is Displayed This section describes the principal messages that appear on the display panel If a message not described here appears act according to the message Note O Before turning the main power off see Turning On the Power About This Machine Reference Turning On the Power
122. tside facing up Note CI In System Settings specify Letterhead for Paper Type of the paper tray you want to use This setting is only available when the printer scanner and fax units are installed See Tray Paper Settings General Settings Guide ABC Shows the paper backside facing up BAK001S 91 92 Adding Paper Toner and Staples Changing the Paper Size This section describes how to change paper sizes Note Cj Be sure to select the paper size in Paper Size Settings with User Tools If you do not misfeeds might occur See Tray Paper Settings General Settings Guide O Fan the paper before loading O Straighten curled or warped paper before loading O For details about paper sizes and types see Copy Paper About This Machine Reference Copy Paper About This Machine Tray Paper Settings General Settings Guide Changing the Paper Size Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray 1 Make sure the paper tray is not in use 2 Pull the paper tray out slowly until it stops 3 Remove any remaining copy paper 0 While pinching the release lever slide the end fence outward AYPO001S B Press down the release button BAK009S g While pressing the release lever slide the side fences outward AYP004S
123. u can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 15 03 No machine e mail address is programmed Check that the machine s e mail address is correctly pro grammed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 15 11 Cannot find the DNS server or POP3 IMAP4 server Check that the DNS server IPv4 address is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check that the POP3 IMAP4 server is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check the network connection and radio wave status Check that the LAN cable is cor rectly connected to the machine Check that the port number of the POP3 IMAP4 server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the reception pro tocol is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Contact your network admin istrator 29 30 Troubleshooting When Using the Facsimile Function Message Cause Solution Check wh
124. uide Copies are not in duplex order You placed the originals in the incorrect order When setting a stack of origi nals in the ARDF the last page should be on the bottom If you set an original on the ex posure glass start with the first page to be copied When using Duplex copy is made Top to Bottom even though Top to Top is selected You placed the originals in the wrong orientation Place the originals in the cor rect orientation See Original Orientation Copy Reference When using Duplex copy is made Top to Top even though Top to Bottom is selected You placed the originals in the wrong orientation Place the originals in the cor rect orientation See Original Orientation Copy Reference Parts of the original image are not copied The margin is too wide Set a narrower margin with User Tools You can adjust it between 0 50 mm 0 2 See User Tools Menu Copier Features Copy Reference Parts of the original image are not copied There is a lack of margin space on the opposite side of the Set a narrower margin with User Tools You can adjust it binding position between 0 50 mm 0 2 See User Tools Menu Copier Features Copy Reference When Memory Is Full Messages Causes Solutions Reset nn orig then press Resume to scan and copy the re maining originals Stop A figure is placed at n Resume
125. urn the main power off and back on See Turning On the Power About This Machine Or change the settings in Net work under Interface Settings of System Settings See Network Settings General Settings Guide If the printing does not start contact your service representative 47 Troubleshooting When Using the Printer Function When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink Check if the print port setting is correct When it is connected using a parallel interface connect it to LPT1 or LPT2 For Windows 95 98 Me Click the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Details tab In the Print to the following port list confirm the correct port is selected For Windows 2000 Click the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 Click the Start button and then click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab I
126. ut This Machine If paper comes out curled ad just the output Tray See Originals Copy Reference Copies contain blots or are patchy Image density is too light Adjust the image density set tings See Adjusting Image Density Copy Reference Copies contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copies are too dark or too light The correct paper type set tings are not made Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel See Copy Paper About This Machine Copies are too dark or too light The image was not printed on a suitable surface Before printing on special pa per check its surface careful ly Printing on non print surfaces reduces print quality and can damage the machine s internal components See Copy Paper About This Machine Copies are dirty Use of non recommended toner can result in loss of print quality and other problems Use manufacturer genuine toner Contact your service representative The reverse side of an original image is copied Image density is too dark Adjust the image density set tings See Adjusting Image Density Copy Reference When You Cannot Make Clear Copies Problem Causes Solutions
127. ver is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the folder for transfer is correctly specified Check that the computer in which the folder for transfer is specified is operating correctly Check that the LAN cable is cor rectly connected to the machine Check the network connection and radio wave status Contact your network admin istrator of the destinations without going through the SMTP server Contact your network admin istrator 27 28 Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network prob lems 14 09 Check whether there are any network prob lems 14 33 E mail transmission was refused by SMTP authentication POP be fore SMTP authentication or login authentication of the computer in which the folder for forwarding is specified Neither the machine s e mail ad dress nor the administrator s e mail address is programmed Check that the user name and password for SMTP authenti cation or POP before SMTP authentication are correctly programmed from File Trans fer under System Settings See File Transfer General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the user name and password of the E mail Ac count are correctly pro grammed from File Transfer under
128. x mode You cannot use paper in the by pass tray for duplex printing For duplex printing select Tray 1 4 in the copier mode or with the printer driver Cannot print in duplex mode You have selected a tray that is set to Off for duplex printing in Tray Paper Settings under System Set tings Select a paper tray in Tray Paper Settings under System Settings and then press OK Then select No Display Plain Paper or Recy cled Paper for Paper Type press Duplex and then select On See Tray Paper Settings General Settings Guide The user code entry screen is displayed Users are restricted by user man agement Enter the user code up to eight digits and then press the OK or H key The Authentication screen appears Basic Authentication Windows Authentication LDAP Authenti cation or Integration Server Au thentication is set Enter your login user name and user password See When the Authentication Screen is Dis played About This Machine Temperature Alert Turn main power off adjust room temp and wait a while before restarting ap pears and printing is disabled The temperature inside the ma chine is too high or too low Locate the machine in an environ ment where the temperature re mains between 10 and 32 C See p 109 Where to Put Your Ma chine When the Machine Does Not Operate As Wanted

Ricoh Aficio IS 2325 User's Manual

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