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RCA 25825 Instruction Manual

1. 30 RECORD 30 PLAYBACK 31 GREETING menare 31 RECORD GREETING 31 PLAYBACK GREETING 32 2 32 Diar By NAME DIRECTORY 33 Diat By Name DIRECTORY 33 Diar By 33 Review VOICE PROMPT 34 RECORD VOICE PROMPT 2 00s0sessseesseeseeceeeeseessecenes 34 DIAL ZERO FOR OPERATION wivsuzatistcnssdosssdtecicetin 36 DIAL ZERO FOR OPERATOR 35 DIAL ZERO EXTENSION 35 REVIEW VoicE 35 RECORD VOICE 004400 36 EXTENSION 36 Review VOICE PROMPT 36 RECORD VOICE 2 27 CONFERENCE ROOM 0 200400000 27 CONFERENCE ROOM ON OFF 0 44 8 38 REVIEW GREETING csesesesesescsescscscsescscecscececeeeeeees 38 RECORD VOICE PROMPT 38 OOM EXTENSION 39 PASSWORD
2. 39 39 Set Music 1 39 PBX FESTORE DEFAULTS 40 BASIC OPERATION 40 MAKING CALLS WITH THE HANDSET 40 MAKING CALLS WITH THE SPEAKERPHONE 40 CALLS WITH THE OPTIONAL HEADSET 41 PRE DIALING szare 41 41 SWITCHING BETWEEN THE SPEAKERPHONE HANDSET AND HEADSET 42 aa 42 DG 42 Ae E E E EE A EE 42 PLACING CALL ON 42 RELEASING CALL FROM 43 43 REVIEWING THE REDIAL 43 TRANSFERRING A CALL TO ANOTHER 9 43 RECEIVING A TRANSFERRED CALL FROM ANOTHER 44 CONFERENCE 44 CONNECT AND CONFERENCE 44 DISCONNECT ONE PARTY 44 To DISCONNECT BOTH PARTIES 44 INTERCOM CALLS 45 ONE TOUCH INTERCOM 00002000 45 ANSWERING AN INTERCOM CALL 45 NTERCOM 02 scissunsticnstesteusvacssdantvenssesvavtvsavsineue 45 INTERCOM CONFERENCE
3. 60 Introduction CAUTION When using telephone equipment there are basic safety instructions that should always be followed Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference Your 8 Line Speakerphone 15 part of a full featured phone system ideally suited for small to medium sized offices It is designed to place and receive calls on up to eight telephone lines and to serve up to 25 station users Your phone features 16 memory locations 99 phone book memories hold three way calling intercom call transfer Caller ID display a built in conference bridge and speakerphone capabilities It also features an Auto Attendant function which will pick up and redirect incoming calls to other extensions the system per the caller s input Your RCA 8 Line phone system is expandable with the additional purchase of the H5801 accessory cordless handset This telephone is designed to be simple to set up and use however you can reach its full potential more quickly by taking a few minutes to read this user s guide IMPORTANT In order to use the Caller ID features of this telephone you must sub scribe to the appropriate services available from your local telephone company Parts Checklist Make sure your package includes the following items Base Handset Handset Cord Network Cord AC Adaptor Important Installation Information e Never install network or telephone
4. of GUN gt Dial by Name Extension This features allows you to build a list of phone extensions that will not be available to callers through the Dial by Name Directory This ensures that phones not intended to be accessible to the public like a conference room phone or executive s desk phone will not be included in search results From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Dial by Name Directory 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Dial by Name Exclusions 33 6 Press the Select softkey 7 Use the VOL or buttons to navigate the list of extension numbers 9 Press the Delete softkey to delete the selected extensions from the list 10 Or press the New softkey to add a new extension into the list 11 Press Select softkey to save or press Exit softkey to cancel Review Voice Prompt From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Dial by Name Directory 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Review Voice Prompt 6 Press the Select softkey 7 The unit plays the corresponding previously recorded greeting 8 To
5. 5 45 INTERCOM 3 WAY CONFERENCE CALLS 46 PAGING ALL STATIONS cscsescesessscsessesessseeseresseeeees 46 USING THE CONFERENCE 2 2 47 PARK OPIGNAL 47 D 47 SUMMARY SCREEN vesssssssesssesessseseeceseserevereverennseees 47 RECEIVING AND STORING CID 5 48 Savinc A CID To THE Memory Loc or TO PHONE Book 48 DELETING A CID RECORD 49 DELETING ALL CALL RECORDS 49 DINING BACK 49 You PROGRAMMED Your LocaAL AREA CODE a mea 49 you PROGRAM Your Local AREA ENE AA EE EE E ETEA E EN A 49 Memory Loc AND Book Directory 50 STORING NUMBER AND NAME MEMORY 50 Book Directory Memory 51 REVIEWING THE Memory Loc Memory Location Sef Lect EE tial algo ceed ae 51 A oR NUMBER STORED PHONE Book DIRECTORY 51 A oR NUMBER STORED IN THE Memory Loc MEMORY LOCATION 51 STORING THE LAST NUMBER DIALED 51 STORING A PAUSE IN
6. Digital 8 Line Multihandset System User s Guide Model 25825 Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68 FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA Notification to the Local Telephone Company On the bottom of this equipment is a label indicating among other information the US number and Ringer Equivalence Number REN for the equipment You must upon request provide this information to your telephone company The REN is useful in determining the number of devices you may connect to your tele phone line and still have all of these devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line Should not exceed 5 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this prod uct It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Notes This equipment may not be used on
7. 52 DIALING STORED NUMBER 52 MEMORY DELETE CLEAR 22 2 4 2 4 02 0000 52 To DELETE A MEMORY LOG 52 CLEAR ALL 53 Auto ATTENDANT SEQUENCE FOR CALLERS 53 DIAL By NAME eee ee eee ene 53 Diar Bi ZERO cent aa nana 54 RECORDING Auto ATTENDANT GREETINGS 54 DISPLAY MESSAGES 2 2 200000 54 CORDLESS PHONE OPTIONS 2 0 202000024 54 TROUBLESHOOTING 54 eR 54 You Cannot HEARD BY THE OTHER Party 55 PHONE Does 55 INCOMING Voice Too Low or None 55 Memory DIALING WORK 55 INTERCOM Does CORRECTLY 55 No PBX SHows In THE Base LCD Disptav 55 WITHOUT POWER 55 GENERAL PRODUCT CARE 000004444 56 SERVICE aia ene aan 56 57 LIMITED WARRANTY 57 58 LIMITATION OF WARRANTY 58 How State Law RELATES TO THIS WARRANTY 58 60 Se en ae
8. Note Only 8 extensions can join Conference room Park Optional This function allows the user share the external call to other extensions 1 After you are on external line talk for example Line1 press park soft key during talk mode then the BS will enter Park mode and hang up automatically 2 All of the unit s Line1 LED will be flashing on red as same as the incoming call frequence and the external line will hear the hold tone 3 Press intercom and then Line1 button at one of the base unit in the system to p ick up the parked call line 1 4 After one BS pick up the parked call it can talk with the external line normal Caller ID Summary Screen The summary screen shows the current time current date number of CID records to be re viewed and total number of records saved to CID memory It is displayed until any button is pressed Within 60 seconds of receiving a new call the new caller information is displayed 11 30 5 15PM STATION 100 00 NEW CALLS 28 TOTAL CALLS 47 Receiving and Storing CID Records This unit receives and displays information transmitted by your local phone company This information can include the phone number date and time or the name phone number date and time The unit can store up to 99 calls for later review When the memory 15 full a new call automatically replaces the oldest call in memory NEW appears in the display for c
9. Press the Select softkey Use the VOL or buttons to scroll up or down to Dial Zero for operator Press the Select softkey Use the VOL or buttons to scroll up or down to Review Voice Prompt Press the Select softkey The unit plays the corresponding previously recorded greeting To erase the recorded greeting press Delete button during playback On DM oO BW NY Press Exit softkey to stop playback Record Voice Prompt This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the same basic information as the standard greeting The default greeting is To speak to an operator press 0 From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Dial Zero for Operator 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Record Voice Prompt 6 Press the Select softkey 7 After the beep speak into the phone in a normal tone of voice The maximum recording time of the outgoing annoucement is 30 seconds 8 Press Select softkey to save 9 After the greeting 15 saved it will be played back once Extension Dia
10. Review Greeting From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Night Weekend Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Review Greeting 4 Press the Select softkey 5 The unit plays the corresponding previously recorded greeting 6 To erase the recorded greeting press Delete softkey during playback The default greeting will be set again after deletion The default day greeting is Hello thank you for calling 7 stop playback press the Exit softkey Record Greeting This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the same basic information as the standard greeting The default greeting is Hello thank you for calling From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Night Weekend Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Record Greeting 4 After the beep speak into the phone in a normal tone of voice The maximum recording time of an outgoing annoucement is 30 seconds 5 Press the Select softkey to save or press Exit softkey to cancel 6 After the greeting is saved it will be played back on
11. Dialing 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Record Voice Prompt 6 Press the Select softkey 7 After the beep speak into the phone in a normal tone of voice The maximum recording time of the outgoing annoucement is 30 seconds 8 Press Select softkey to save 9 After the greeting 15 saved it will be played back once Conference Room Included in your RCA 8 Line telephone system are two integrated conference rooms allow ing your company to host your own conference bridge calls without additional per minute charges Accessible through default extensions 2000 and 2001 these conference rooms can serve up to 8 parties at once Simply have external callers dial extension 2000 or whatever extension you set the conference room to and enter the conference room password Any caller can join Select Conference Room 1 Press Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to Administrative Menu 3 Press the Select softkey 37 4 Input your password and press the Select softkey to confirm 5 Use the VOL or buttons to scroll up or down to Conference Room 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to select Conference Room A or Con ference Room B 8 Enter the Conference Room settings Conference Room ON OFF Review Greeting Record Voice Prompt Room Extension and Password Conference Room O
12. If you hear a steady tone the phone is properly installed If you hear three quick tones please refer back to the System Installation section Verification Use the following procedures to test system configuration and identify possible line con nection errors The phone must be connected to the power outlet the WAN port must be connected to the 25801 IPBX through a network system and the phone must have a unique phone extension 12 Voicemail Turn on the voicemail by pressing the VOICEMAIL button once a blue indicator will light up Then select the preferred Mailbox setting Personal Mailbox allows you to access the current base mailbox only or choose General Mailbox to access the operator s mailbox To turn off the Voicemail you can press and hold the VOICEMAIL button for about 2 seconds until the Voice mail LED off For detail information on Voicemail setup and features please refer to the Programming the Voicemail section Auto Attendant Turn on the auto attendant function by entering the Auto Attendant sub menu under the Administrator main menu For detailed information on the auto attendant set up and fea tures please refer to the Auto Attendant section Volume The ringer speaker and handset headset volume are set independently with the VOL or buttons There are 8 possible volume settings per mode The volume indicator scale is displayed during volume adjustment Ringer Volume 1 While the phone is on
13. The priority line one of the eight lines has precedence over the other lines When you pick up the handset or press the SPEAKER button the unit automatically selects the priority line first If the priority line is in use by another party the unit will select the next available line 14 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to SET PRIORITY LINE 5 Press the Select softkey 6 Use the VOL or buttons to scroll up or down to 1 2 3 4 5 6 7 or 8 The default is LINE 1 7 Press the Select softkey to save Set Extension Number This option allows you to change your extension if you would like a different number than the one selected when the phone was initially set up 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Set Extension Number 5 Press the Select softkey 6 Enter the direct ID number which you want to set and then press Select softkey to confirm NOTE The Phone extension 100 249 is unique If you manually select a phone extension that belongs to another unit on the system the unit will show Extension Unavailable and Searching NOTE You may press the Exit softkey at any time to e
14. Use the VOL or buttons to scroll up or down to Greeting 32 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to Select Greeting 8 Press Select softkey to confirm 9 Use the VOL or buttons to select Name or Greeting 10 Press the Select softkey to save Dial By Name Directory The Dial by Name directory is a search feature in the Auto Attendant that can be used by callers to find the extensions using first or last names The caller will be prompted to enter the first three letters of a first or last name and will be played a series of names or extensions who s phone stations match the search Dial By Name Directory On Off From the Auto Attendant sub menu Use the VOL or buttons to scroll up or down to Auto Attendant Options Press the Select softkey Use the VOL or buttons to scroll up or down to Dial by Name Directory Press the Select softkey Use the VOL or buttons to scroll up or down to Dial by Name Directory ON OFF Press the Select softkey Use the VOL buttons to scroll up or down to select ON or OFF 8 Press Select softkey to save NOTE When using the Dial by Name Directory please make sure that each RCA 25825 phone has the user s first and last name entered into the station name Entering first and last name separated by a space ensures that callers are able to easily find extensions when using the Dial by Name Directory
15. beep speak into the phone in a normal tone of voice The maximum recording time of an outgoing announcement is 30 seconds 5 Press the Select softkey to save or press Exit softkey to cancel 6 After the greeting is saved it will be played back once Auto Attendant Options General Delivery Mailbox This option allows you to turn the General Delivery Mailbox ON or OFF If the General Deliver Mailbox is off callers will not be able to access it From the Auto Attendant sub menu Use the VOL or buttons to scroll up or down to Auto Attendant Option Press the Select softkey Use the VOL buttons to scroll up or down to General Delivery Mailbox Press the Select softkey Use the VOL or buttons to scroll up or down to GDM ON OFF Press the Select softkey Use the VOL or buttons to scroll up or down to select ON or OFF Press Select softkey to confirm the selection or press Exit to cancel CON MOB UN gt Name Record Name From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Option 30 Press the Select softkey Use the VOL buttons to scroll up or down to General Delivery Mailbox Press the Select softkey Use the VOL or buttons to scroll up or down to Name Press the Select softkey Use the VOL or buttons to scroll up or down to Record Name Press Select softkey to confirm After the
16. cssssessscssescssescsveeceseuseceusecevsesevausevauseseusesevanees 7 8 IMPORTANT INSTALLATION 8 BASE LAYOUT 9 SYSTEM INSTALLATION 10 IMPORTANT INSTALLATION GUIDELINES cscsssesesessssscesereeees 10 CONNECTING YOUR 25801 DIGITAL ROUTER 10 CONNECTING AND SETTING UP 25825 11 CONNECT THE HANDSET 12 CHECK FOR DIAL 12 VERIFICATION ecescscssesesvessesessscevsecevesseseusesevsecevauseseusecevssees 12 een Es HCO ent 13 AUTO 13 NNN ie 13 RINGER VOLUME risiano inir A 13 SPEAKERPHONE HANDSET AND HEADSET 13 PROGRAMMING 13 LANGUAGE 14 14 PRIORITY LINE 14 SET EXTENSION 15 Set PBX ID 526 15 SET STATION NAME scsescessscsescsvsscesessesssecevsecevsecevanses
17. desired memory record 3 Press the Store softkey and edit the content according to the steps in the Storing a Name and Number in Memory section Editing a Name or Number Stored in the Memory Log Memory Location 1 Press the DIR button 2 Press the MEMORY LOG button 1 16 3 Press the Store softkey and edit the content according to the steps in the Storing a Name and Number in Memory section Storing the Last Number Dialed 1 When the phone is idle press the REDIAL FORMAT button 2 Use the VOL or buttons to scroll up or down to view the last six previously dialed numbers 3 While viewing the desired number press the Store softkey twice 4 Add the name as explained in the Storing A Name and Number in Memory section 5 Press the Save softkey SELECT LOCATION shows in the display 51 6 Press the DIR button to store the redial number the Phone Book memory or press an MEMORY LOG button 1 16 to store the redial number in that memory location Storing a Pause in Memory Press the PAUSE button twice to insert a pause in the dialing sequence of a stored telephone number when a pause is needed for example when you must dial a 9 to get an outside line or when you must enter codes to access your bank s information line Dialing a Stored Number 1 Pick up the handset or press SPEAKER to automatically select a line Or press the line you want to use 2 Wait for a dial tone 3 Press the MEMORY LOG butto
18. dialing sequence Intercom does not function correctly Make sure all the stations connected to the digital router and each station shows it s ID Make sure all phone extension s station numbers involved been assigned No PBX shows in the Base LCD display 1 both 25801 amp 25825 units work at the following IP address range 1 172 28 xxx xxx OR P2 172 29 xxx xxx OR 172 16 2 You can select IP address range setting switch at the rear of 25801 Please unplug the power of 25801 and all the 25825 units when you change the setting of IP switch Default set at 172 28 xxx xxx 3 If you find any conflict with your network or 25825 unit shows NO PBX after searching you can change set the 25801 IP accordingly Without Power If the 25801 digital router becomes unplugged or there is a power outage the router enters into No Power Operation mode In this mode all of the 25825 phone stations will not be functional but you can plug any other standard corded phone into the by pass port on the 25801 digital router This will allow you to make and receive calls on line 1 55 General Product Care To keep your telephone working and looking good follow these guidelines e Avoid putting the phone near heating appliances and devices that generate electrical noise for example motors or fluorescent lamps DO NOT expose to direct sunlight or moisture Avoid dropping the handset as w
19. flashes blue and the display shows the caller s phone extension NOTE If you want to answer with the speakerphone press the Intercom Page or SPEAKER button If you want to answer by headset press the HEADSET button the headset must be connected To answer by handset lift the handset NOTE Press SPEAKER or lift the handset to automatically select a party Intercom Hold 1 Make an intercom call or answer an intercom call 2 Press the HOLD button The Intercom indicator flashes blue NOTE When the intercom 15 on hold you can receive another intercom call f the other party terminates intercom intercom hold 15 also released Intercom and External line Conference Calls This feature allows you to have a 3 way conversation using the intercom feature and an open line 1 Place a call or make an intercom call 2 Press the HOLD button 3 Place a call on another line or make an intercom call 45 4 Press the CONFERENCE button 5 Speak to both parties NOTE If you have more than one party on hold telephone line or intercom you must select the line for the party you want to conference with To disconnect one party Press the line or intercom button for the person you want to continue speaking with and the other party is automatically disconnected To disconnect both parties Hang up the handset or press the SPEAKER button NOTE If you press the HOLD button to put them on hold first you may then disconnect fr
20. into the LAN port on the back of the 25825 phone Welcome Your Pre Assigned ext is 100 Press OK to Accept or Key in number between 100 249 directly or Auto Search 11 CAUTION Make sure that no two base phone units the same extension This will cause aconflict that will disable the phone until the conflict is resolved A NOTE If the phone cannot find an extension determine if there are too many phones connected to the system A maximum of 25 phones can be connected in the system Next the phone will ask you to enter the ID number of the digital router this phone will be using The default router ID number is 1 so if you are only using one router enter 1 Please enter the ID of the PBX Enter PBX ID 1 9 DELETE ao Finally you will be allowed to register your name with the phone This will allow callers to locate your extension using the dial by name directory in the auto attendant Using less than 15 characters and separating your first and last name with a space ensures that callers can contact you by searching for your first or last name in the dial by name directory Please enter the name of this extension JOHN SMITH E E Connect the handset cord Connect one end of the coiled handset cord to the jack on the side of the base and the other end into the jack in the handset and place the handset in the cradle Check for a dial tone Lift the handset and listen for a dial tone
21. the call to The line s indicator blinks purple until the party picks up the transferred call 43 The indicator the receiving party s line rapidly flashes red and rings during call transfer Once the call is picked up the indicator stays red f the transferred call is not picked up within the other station s ring delay time the sta tion s Voicemail will answer the call and guide the user to recording their message Receiving a Transferred Call from Another Station f a call is transferred to your station the line indicator flashes red To answer the call press that line button f you are on the line when a call is transferred to you you will hear beep that alert you to the incoming call Put your current call on hold by pressing HOLD and then pick up the incoming call by pressing the corresponding line button NOTE During the transfer only the station receiving the transfer can access the line Conference Calls This feature allows you to have a 3 way conversation using any combination of 2 lines If you would like to have a conference call with more than 3 parties you can use the built in conference bridge feature Please see the Conference Room section To connect and conference 1 To make a call press the line you want and dial the telephone number If you already have someone on the line skip to step 2 2 Press the HOLD button to place the call on hold 3 Press another line button and dial the telep
22. the hook press the VOL or button The phone will ring ac cording to the current setting 2 Tap the VOL or buttons to adjust the volume one level at a time The phone stores the setting after the last button press or press Select softkey NOTE To turn the ringer off on or change the ringing pattern see Ringer Tone Speakerphone Handset and Headset Volume While the phone is in use during the desired mode press the VOL or buttons until you reach a comfortable listening level The phone stores the setting after the last button press Programming Functions The system uses a menu structure to give you access to all of the built in features You may program the following items in the main menu Voice mail Phone options Set LCD Con trast Set Time amp Date Set Area Code Set Language Administrator and Restore to defaults NOTE During programming you may press exit soft key to exit programming and return to the standby screen 13 Set Language Set the display language to show messages in English Spanish or French 1 Press the Menu softkey while in standby mode Use the VOL or buttons to scroll up or down to SET LANGUAGE 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to ENGLISH ESPANOL or FRANCAIS The default is English 4 Press the Select softkey to save NOTE To change the language of the audible pre recorded prompts played by the auto attendant ple
23. to be played on week days while your business 15 open It also serves as the default greeting that plays to all callers regardless of time when the Night Weekend Greeting is set to OFF Review Greeting From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Day Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Review Greeting 4 Press the Select softkey 5 The unit plays the corresponding previously recorded greeting 6 To erase the recorded greeting press the Delete softkey during playback The default greeting will be set again after deletion The default day greeting is Hello thank you for calling 7 stop playback press the Exit softkey Record Greeting This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the same basic information as the standard greeting The default greeting is Hello thank you for calling From the Auto Attendant sub menu 26 1 Use the VOL or buttons to scroll up or down to Day Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Record Greeting 4 After the beep speak into the phone in a normal tone of voice The maximum recordin
24. up or down to YES or NO The default is YES Press the Select softkey to save Call Alert Tone With this option on you will hear a tone when you are on a call and another call is coming in to the other line 16 NO oP WN gt 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Call Alert Tone 5 Press the Select softkey 6 Use the VOL or buttons to scroll up or down to On or Off The default is Off 7 Press the Select softkey to save Set Backlight This option allows you to decide whether the base backlight always on or not Press the Menu softkey while in standby mode Use the VOL buttons to scroll or down to PHONE OPTIONS Press the Select softkey Use the VOL buttons to scroll up or down to Set Back Light Press the Select softkey Use the VOL buttons to scroll up or down to Always or Automatic The default is Automatic 7 Press the Select softkey to save Voicemail Choice This option enables a prompt asking the user to select which mailbox either the general delivery mailbox or the extension mailbox will be accessed after pressing the PLAY button This feature is useful for users who will be accessing both mailboxes frequently 1 Press the Menu softkey 2 Use the VOL or butt
25. 15 INTERCOM AUTO 16 UNKNOWN BLOCKED c essesesessesesersesesessesesteeseeeeees 16 CALL ALERT TONE 16 17 VOICEMAIL 17 DISPLAY CONTRAST essssessssessscessscesescesssesesseceveceveneesenes 17 LOCAL AREA CODE cscccccecesesesessesesesesseususeseceseueuseeees 18 REGIONAL AREA 5 044004 18 MANUALLY SETTING THE TIME AND 18 HOUR 19 RESTORING THE DEFAULT SETTINGS cscssesssssesseversssseeserseeees 19 PROGRAMMING THE VOICEMAIL sesesceseseesessssessseesescesesseeens 19 RECORD vsstussctssctvetsncvepnsepsecuestenpessancesependenciesines 19 A New GREETING TO OVERWRITE THE EXISTING ONE sci 20 PLAYBACK 20 RECORDING 00000 21 PLAYBACK AND ERASING 21 Set Voice PROMPT Msc OPTIONAL 21 SELECT THE 0 0000 22 DELAY cess ois sas three cee 22 22 ANSWER 22 23 VOICE MAI
26. CID record is received Call records matching any of the set regional area codes are displayed as 10 digits NOTE If the CID telephone number does not display correctly you may not be able to dial back the number from the Caller ID menu You may need to set regional area codes if you reside in an area which uses multiple area codes uses overlapping area codes requires 10 digit dialing 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to SET AREA CODE 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to REGIONAL AREA CODES 5 Press the Select softkey All six regional area code fields and Enter Number show in the display 6 Use the touch tone pad on your phone to enter up to six regional area codes 7 Press the Select softkey to save NOTE If you make a mistake press the Delete softkey to erase all digits Manually Setting the Time and Date The time and date 15 store in the digital router and can be set by any one 25825 in the system To manually reset the time and date follow the steps below 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to SET TIME and DATE 3 Press the Select softkey 18 4 Use the VOL or buttons to scroll up or down to SET CLOCK 5 Press the Select softkey and the cursor stays in the Year field 6 Use the VOL or buttons to scroll up
27. E EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE How state law relates to this warranty Some states do not allow the exclusion nor limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you e This warranty gives you specific legal rights and you also may have other rights that vary from state to state If you purchased your product outside the USA Mexico or Canada This warranty does not apply Contact your dealer for warranty information 58 Visit the RCA web site at www rca4business com Please do not send any products to the Oregon address listed in this manual or on the carton This will only add delays in service for your product Telefield NA Inc 4915 SW Griffith Dr 205 Beaverton Or 97005 RCA 15 a trademark of RCA Trademark Management S A Used under license 2010 All rights reserved Model 25825 10009068 02 DOM 11 04 Printed in China
28. L buttons to scroll up or down to Yes or No is the default Press the Select softkey to confirm NOTE If you select YES all the directory memories and direct access memories cleared Auto Attendant Sequence for Callers When Auto Attendant is on this phone automatically picks up a ringing line after the pickup time and plays the designated Auto Attendant greeting When a caller enters an extension number after hearing the greeting the Auto Attendant transfers the call to that extension If the requested extension doesn t pick up within the ring delay time the voicemail will pick up the call If Auto Attendant unit is in use the call will be picked up by the system voicemail automatically lf the caller does not enter an extension number after hearing the message the Auto Attendant waits about 5 seconds and replays the ATTENDANT OGA outgoing announcement for the caller NOTE The Auto Attendant prompt can guide the user to the correct menu NOTE If no enter after the 3rd Attendant OGA play back the will transfer to the Operator unit automatically Dial by name After the Auto Attendant answers the call and plays the greeting it will prompt If you known the extension of the person you are trying to reach please dial it now and wait your input of the extension number If there is no input the unit will prompt For dial by Name directory press 4 If the user presses 4 th
29. L FUNCTIONS 22 2 2 lt 23 RECORDING INCOMING 23 Memo RECORDING 23 Two Way RECORDING 5 23 MESSAGE UAV BACK 24 DELETING MESSAGES ssesssesesseseseseseseseserscseseseseseeees 24 ACCESSING YOUR VOICEMAIL FROM ANOTHER LOCATION 25 CONNECTING WITH THE VOICEMAIL 25 ADMINISTRATOR OPTIONS c ccsscsceseseseseeseseesecssevesseceeeuensees 25 ADMINISTRATOR 4000 25 AUTO 25 AUTO ATTENDANT ON OFF 26 DAY GREETING 26 REVIEW GREETING ccescccesecceseccesescesesseseseeseveeseseseeeeees 26 RECORD GREETING 26 SET DAY START rca eee 27 NIGHT WEEKEND GREETING 27 NIGHT GREETING 27 REVIEW GREETING 28 RECORD GREETING 28 NIGHT START TIME 28 SET WEEKEND 29 AUXILIARY 29 AUXILIARY GREETING ON OFF 29 REVIEW 29 RECORD GREETING 30 AUTO ATTENDANT 0 0200000 30 GENERAL DELIVERY MAILBOX 0 20c0cesesesescseesesseeseeeeseees 30
30. age The message counter shows new number of messages If there is a new message recorded in the unit the NEW MESSAGE indicator will be flashing on blue Note Your unit will record a message up to the maximum length of time you set as long as the caller continues speaking To save recording capacity your unit will automatically stop recording after 7 seconds of silence or if there is a steady dial tone for 7 seconds Memo Recording 1 Press the Memo softkey it will emit a beep after 2 seconds 2 After the beep speak toward the phone in a normal tone of voice and record your memo 3 To stop recording press Finish softkey to save and exit This is considered a standard message and will be included in the message counter Two Way Recording While using the handset or headset you can record a phone conversation 23 1 While call using the handset headset press MEMO to begin recording the conver sation 2 Press MEMO again to stop recording This is a considered standard message and will be included in the message counter Note Before you start to record the phone conversation we suggest you tell the party you are speaking to that the conversation will be recorded Message Playback idle mode press the PLAY button once The unit prompt Please enter your password fol low by the key you should enter the password with at the end Default is 0000 If the password matched the unit prompt the
31. alls received that have not been reviewed The line number for the call received is also displayed LINE 1 11 30 5 15PM NEW 08 RCA SUPPORT 1 800 511 3180 Press the CID button and then use the VOL or buttons to scroll through the call records eWhen you scroll to the start end of the list the phone will beep If the auto attendant is turned off and multiple calls occur simultaneously the screen will show the incoming phone number of each call on each line LINE 1 555 1234 LINE 2 LINE 3 1 800 511 3180 LINE 4 Saving a CID Record to the Memory Log or to Phone Book Memory CID REVIEW LINE 1 11 30 5 15PM NEW 08 RCA SUPPORT 1 800 511 3180 1 While a name and telephone number shows in the display you can edit and save the information by pressing the Store softkey and following the steps for Storing a Name and Number in Memory 2 If you do not need to edit the name or number press the Save softkey 3 To store data in the Phone Book Directory press the DIR button OR To store data in the Memory Log press a memory log button 1 16 48 Deleting CID Record To delete the record shown in the display press the DELETE softkey twice Deleting All Call Records This feature allows you to clear all CID records at once 1 While viewing a CID record press and hold the DELETE softkey PRESS DELETE AGAIN CLEAR ALL CALLER ID shows in the display 2 Press the DELETE softkey agai
32. ase see Auto Attendant Options Phone Option Ringer Tone The ringers for all eight lines may be set independent of one another This will help distin guish between which line 15 ringing when the auto attendant is turned off 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to SET RING TONE 5 Press the Select softkey The ringer tone settings for each of the eight telephone lines show in the display 6 Use the VOL or buttons to scroll up or down to select each ringer tone for LINE 1 A sample ringer tone is generated when you scroll to individual ringer tones Choose from eight different tones or turn the ringer OFF NOTE If you select OFF the cursor automatically moves to the CID ON OFF option Use the VOL or buttons to scroll or down to select CID ON or OFF ON allows the unit to de tect and display CID records for the corresponding telephone line OFF disables the function for the corresponding telephone Press the Select softkey 7 Press the Select softkey to save The cursor automatically moves to LINE 2 8 Repeat steps 6 and 7 for each telephone line After you select the ringer tone for LINE 8 and the system ring for Intercom call press the EXIT button NOTE The line indicators flash for incoming calls even if the ringer is disabled Priority Line
33. ay make changes in its communications facilities equipment operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations If these changes are expected to affect the use or performance of your telephone equipment the telephone company must give you adequate notice in writing to allow you to maintain uninterrupted service Interference Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or mor
34. beep speak into the phone a normal tone of voice 10 Press the Select softkey to save 11 After the greeting is saved it will be played back once ON DMO FW NH Playback Name From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Option 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to General Delivery Mailbox 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Name 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to Playback Name 8 Press Select softkey to confirm 9 The unit plays the corresponding previously recorded greeting 10 Press the Exit softkey to stop playback 11 To erase the recorded greeting press the Delete softkey during playback The default greeting will be set again after deletion Greeting Record Greeting This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greet ings contain the same basic information as the standard greeting The default greeting is Welcome to the General Delivery Mailbox From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Option 31 Press the Select
35. below menu selection You have xx new and xx old Messages Press 1 for New messages Press 2 for Old messages Press 0 for Mailbox option Press to exit Key in your selection with the dialing pad to play messages or for other settings NOTE If there are no messages in your mailbox you will hear You have no messages NOTE After all message play back it will prompt the following menu Press 4 to review previous message Press 5 to repeat the current message Press 6 to skip to the next message optional Press 7 to delete this message Press 8 to forward this message to another unit on the system Press 9 to delete all messages Press to exit Press 6 can skip to continue play the next message NOTE The delete all messages menu only prompt when old message play back NOTE After press the unit will prompt the below menu Press 1 to record your Greeting Press 3 to record your Name Press 5 to change your Password Press to return to the main menu Key in your selection with the dialing pad to select the settings OmRWN N Note After press and then 5 during the message playing can change the password by following the voice prompt The password should be less than 16 digits Deleting Messages To delete messages Pressing 7 during the messages playback will cause the unit to delete the current mes sage The unit will then play the following menu 1 Press 4 to review previous messa
36. ce Set Night Start Time From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Night Weekend Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Set Night Start Time 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to select the correct hour AM or PM will be set accordingly with the selected hour 6 Press CID button to store the hour setting and move on to setting the minutes 28 7 Use the VOL or buttons to scroll up or down to select the correct minutes 8 Press the Select softkey to save Note The default setting is 5 00 pm Set Weekend Day From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Night Weekend Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Set Weekend Day 4 Press the Select softkey 5 Use the DIR amp CID to scroll up or down to select from MON to SUN and using the VOL or buttons to select the weekend day 6 Press Select to change to save setting and then exit NOTE After you have set the weekend days the night greeting will be played when the Auto Attendant answers a call during the specified weekend days Auxiliary Greeting Auxiliary Greeting On Off From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auxiliary Greeting 2 Press the Select soft
37. ce an incoming ring signal inter com ring or page When there is an incoming call or an intercom call the status indicators function as normal but the phone will not ring 1 When the unit is idle press the DND softkey the last setting is displayed 2 Use the VOL or buttons to scroll up or down to select the duration You may choose from 15 minutes 30 minutes 45 minutes 1 hour or 2 hours and increase the duration by 1 hour intervals up to 24 hours 3 Press the Select softkey to confirm The display shows how long the ringer will be dis abled 4 cancel select off NOTE If Intercom Auto Answer is turned ON the unit automatically answers the intercom call even if the Do Not Disturb function 15 activated Hold Placing a Call on Hold Press the HOLD button to put the line in use on hold The line indicator for the line on hold flashes blue The phone emits a beep every 30 seconds as a reminder At the other stations the indicator shows in red Note The hold music will be heard at the far end user during hold mode 42 NOTE call on hold only picked up again by this extension only but then be transferred to another extension using the Transfer button 1 With a call on hold press the Transfer button The unit will then enter Attend Transfer mode 2 Enter the extension number you wish to transfer the call to 3 The phone will dial through to the extension so you may inform the
38. coin service provided by the telephone company Party lines are subject to state tariffs and therefore you may not be able to use your own telephone equipment if you are on a party line Check with your local telephone company Notice must be given to the telephone company upon permanent disconnection of your telephone from your line If your home has specially wired alarm equipment connected to the telephone line en sure the installation of this product does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer US Number is located on the cabinet bottom REN number is located on the cabinet bottom Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network the telephone company shall where practicable notify you that temporary discontinuance of service may be required Where prior notice is not practicable and the circumstances warrant such action the telephone company may temporarily discon tinue service immediately In case of such temporary discontinuance the telephone company must 1 promptly notify you of such temporary discontinuance 2 afford you the opportunity to correct the situation and 3 inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68 FCC Rules and Regulations The telephone company m
39. cording a Greeting 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Greeting 5 Press the Select softkey 6 Wait for the beep Then speak toward the phone in a normal tone of voice You have a maximum of 30 seconds to record your greeting 7 Press the Select softkey to save and the user s recorded greeting will playback once The default greeting is Please leave a message after the Playback and Erasing a Greeting 1 Press the Menu softkey while in standby mode 2 Use the VOL buttons to scroll down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Greeting 5 Press the Select softkey 6 The system plays the previously recorded greeting 7 10 erase the recorded greeting press DELETE softkey during greeting playback Press DELETE again to confirm the deletion 8 stop playback press EXIT Set Voice Prompt MSG Optional User can select what type of language voice prompt to be used for announcement 1 Press the MENU softkey while in standby mode 2 Use the VOL or buttons to scrolls up or down to Voicemail 21 3 Press the SELECT softkey 4 Use the VOL or buttons to scrolls up or down to Set Voice Prompt MSG 5 Press the SELECT softkey 6 Use the VOL or buttons to scroll
40. e 5 key three times for the letter Press the 6 key three times for the letter O Press the 7 key three times for the first letter R Press the 7 key three times for the second letter R and so on separating the first and last name with a space entered using the 1 key 7 Press the Select softkey to save NOTE The Station Name and extension shows in the display when the phone is idle Intercom Auto Answer For hands free operation the phone be set to answer an intercom call by automati cally activating the speaker TIP You may also use this feature for room monitoring Press the Menu softkey while in standby mode Use the VOL or buttons to scroll up or down to PHONE OPTIONS Press the Select softkey Use the VOL or buttons to scroll up or down to Intercom Auto Answer Press the Select softkey Use the VOL or buttons to scroll up or down to choose YES Press the Select softkey to save NO oO PWN gt No Unknown Blocked This option allows you to decide whether the unknown or blocked caller ID calls are saved or not If you select YES the unknown or blocked calls will be saved Press the Menu softkey while in standby mode Use the VOL buttons to scroll up or down to PHONE OPTIONS Press the Select softkey Use the VOL buttons to scroll up or down to NO UNKNOWN BLOCKED Press the Select softkey Use the VOL buttons to scroll
41. e of the following measures e Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna e Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experi enced radio television technician for additional suggestions Also the Federal Communica tions Commission has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies Warning The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This transmitter must not be co located or operated in conjunction with any other antenna or transmitter For body worn operation the optional RCA H5801 8 Line cord
42. e unit will enter dial by name function The user can input the first 3 letters of the station first or last name stored in this directory Callers will hear all matching extension names and press the corresponding key to call Callers will be guided through the system with the help of automated recordings In the event a valid extension entry 15 not entered callers will be informed that a match was not found and prompted to re enter another extension name 53 Dial by zero After the Auto Attendant answers the call and plays the greeting it will prompt If you known the extension of the person you are trying to reach please dial it now and wait your input of the extension number If there is no input the unit will prompt For dial by Name directory press 4 Then the unit will prompt For dial by Zero directory press 0 The user can input O to transfer the call to the operator wait the manual help or record the message in the GDM mailbox Recording Auto Attendant Greetings There are three different Auto Attendant outgoing messages They are Day Greeting Night Greeting and Auxiliary Greeting NOTE For help recording the greetings please see the Auto Attendant setting section Display Messages The following special messages indicate the status of a message or the unit 00 TOTAL CALLS The Caller ID memory log is empty UNKNOWN CALLER The incoming call does not have Caller ID service or their service area is not linked t
43. ell as other rough treatment to the phone Clean the phone with a soft cloth e Never use a strong cleaning agent or abrasive powder because this will damage the finish Retain the original packaging in case you need to ship the phone at a later date Service If trouble is experienced with this equipment for repair or warranty information please contact customer service at 1 800 511 3180 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This product may be serviced only by the manufacturer or its authorized service agents Changes or modifications not expressly approved by Telefield NA Inc could void the user s authority to operate this product For instructions on how to obtain service refer to the warranty included in this guide or call customer service at 1 800 511 3180 Or refer inquires to Telefield NA Inc Manager Consumer Relations 4915 SW Griffith Dr 205 Beaverton Or 97005 Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased or received as a gift This information will be valuable if service should be required during the warranty period Purchase date Name of store 56 Warranty Limited Warranty What your warranty covers Defects in materials or workmanship For how long after your purchase e Two years from date of purchase What we
44. erase the recorded greeting press the Delete softkey during playback The default greeting will be set again after deletion The default greeting is For a dial by name directory press 4 9 Press Exit softkey to stop playback Record Voice Prompt This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the same basic information as the standard greeting The default greeting 15 Fora Dial by Name Directory press 4 From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Dial by Name Directory 5 Press the Select softkey 6 Use the VOL or buttons to scroll up or down to Record Voice Prompt 7 Press the Select softkey 8 After the beep speak into the phone in a normal tone of voice The maximum recording time of the outgoing annoucement is 30 seconds 34 9 Press Select softkey to save 10 After the greeting is saved it will be played back once Dial Zero for Operator Enabling this option will allow callers to press 0 after the Auto Attendant answers to connected with an operator The default extension for the operator s phone is 100 but thi
45. g time of an outgoing annoucement is 30 seconds 5 Press the Select softkey to save or press the Exit softkey to cancel 6 After the greeting saved it will be played back once Set Day Start Time From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Day Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Set Day Start Time 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to select the correct hour AM or PM will be set accordingly with the selected hour 6 Press CID button to store the hour setting and move on to setting the minutes 7 Use the VOL or buttons to scroll up or down to select the correct minutes 8 Press the Select softkey to save Note The default setting is 8 00 am Night Weekend Greeting Night Weekend Greeting add When the Night Weekend Greeting is set to ON callers who call before or after set business hours Mon Fri 8 00a m 5 00p m as default will be informed that your business is closed Night Greeting on off From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Night Weekend Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Night Greeting ON OFF 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to select ON or OFF 6 Press the Select softkey to save 27
46. ge 2 Press 5 to repeat the current message 3 Press 6 to skip to the next message 4 Press 7 to undelete this message 5 Press 8 to forward this message to another user on the system 24 6 Press to exit Key in your selection with the dialing pad Forward Messages To forward the message which on playing to other stations you can press 8 during the mes sage playing then follow the voice prompt to forward the current message to other station Accessing your Voicemail from Another Location You can access many features of this voicemail when you are away from your phone To access your mailbox you must turn on the Auto Attendant function first Connecting with the Voicemail 1 Call your phone number 2 After the Auto Attendant answers enter your extension number followed the key such as 101 If the extension is active input your password and then wait the unit announces You have xx new and xx old messages then follow the menu to access your mailbox NOTE the prompt menu please refer to message playback section NOTE If you want to access the GDM mailbox you should enter 90 after the Auto Attendant a nswers then input the password follow the prompt Wen Administrator Options Administrator Operation From this menu you will be able to set and change options for the auto attendant and the conference bridge This includes recording custom auto attendant and conference room greetings changing passwo
47. hen finished hang up the handset or press the SPEAKER button or press the HEADSET button If you receive a call on a line other than the priority line 1 Pick up the handset and press the corresponding line button handset mode OR 2 Press the SPEAKER button and press the corresponding line button speakerphone mode OR 3 Press the corresponding line button and then press the HEADSET button headset mode 4 When finished hang up the handset or press the SPEAKER button or press the HEADSET button Note If you don t want to answer the incoming call press the Exit soft key to reject and then press another line button to make another call 41 Switching Between the Speakerphone Handset and Headset To switch to the speakerphone press SPEAKER The speakerphone indicator turns on Put handset back in cradle To switch to the handset pick up the handset The speakerphone or headset turns off To switch to the headset press the HEADSET button to enable the headset and the headset indicator turns on Hang up the handset Mute To have a private off line conversation use the MUTE feature The party on the other end of the line cannot hear you but you can still hear them 1 Press MUTE to activate the mute feature The mute indicator turns on 2 Press MUTE again to turn It off NOTE Switching from speakerphone to handset cancels mute Do Not Disturb This feature is set at individual telephones to disable silen
48. hen press Select soft key to confirm PBX Restore to Defaults User can restore the PBX to default settings here 1 Press the Menu softkey 2 Use the VOL or buttons to scroll to Administrator 3 Press the Select softkey to confirm 4 Input your password and press the Select softkey to confirm 5 Use the VOL or buttons to scroll to PBX Default 6 Choose Yes and press the Select softkey to restore the PBX to the default settings NOTE After PBX is restored to defaults all of the Administrator settings and Voice mail set tings and Flash time setting will be reset and all of the voice mail messages will be erased Note All the password will be reset to OOOO after PBX is restore Basic Operation Your phone provides the convenience of accessing eight separate telephone lines each ob tained from the telephone company and each having its own phone number This is gener ally applicable to small offices It provides for 25 telephones or stations to share multiple lines Each station 15 interconnected to all others by an intercom Making Calls with the Handset 1 Pick up the handset and dial the phone will automatically select the priority line and dial out OR Press a line button after pre dialing the numbers then pick up the handset 2 Wait for an answer 3 Hang up the handset when finished Making Calls with the Speakerphone 1 Press the SPEAKER button and dial the phone will automatically select the p
49. hone number of the party you want to con ference with 4 Press the CONFERENCE button 5 Speak to both parties NOTE If you have more than one line on hold and you want to have a conference call you must first select the line on which you want to conference To disconnect one party Press the line button for the person you want to continue speaking with and the other party 15 automatically disconnected To disconnect both parties Hang up the handset or press the SPEAKER or HEADSET button 44 Intercom Calls One Touch Intercom 1 Press the Intercom Page button the speaker turns on then dial the station number NOTE If you want to switch to the handset pick it up and continue speaking To switch to the headset press the HEADSET button NOTE The handset headset or speakerphone cannot be active when an intercom call is initi ated the handset should be on the cradle and the speakerphone and headset turned OFF NOTE To cancel intercom call press SPEAKER button 2 To end the intercom call hang up NOTE If the receiving station does not answer within it s ring delay time the party s voice mail will answer the call and guide the user to recording their message NOTE If the party you intercom is in use their station will emit the 2nd call alert tone The recipient can hold the current call and then answer the intercom call Answering an Intercom Call When you receive an INTERCOM call the Intercom Page indicator
50. key 3 Use the VOL or buttons to scroll up or down to Aux Greeting ON OFF 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to or Off 6 Press the Select softkey to confirm or press the Exit softkey to cancel Review Greeting From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auxiliary Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Review Greeting 4 Press the Select softkey 5 The unit plays the corresponding previously recorded greeting 6 To erase the recorded greeting press Delete softkey during playback The default greeting will be set again after deletion The default 29 greeting is Hello thank you for calling 7 stop playback press the Exit softkey Record Greeting This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the same basic information as the standard greeting The default greeting is Hello thank you for calling From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auxiliary Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Record Greeting 4 After the
51. less handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip sup with this product Use of other accessories not ensure compliance with CC RF exposure guidelines Licensing Licensed under US Patent 6 427 009 Hearing Aid Compatibility This telephone system meets FCC standards for Hearing Aid Compatibility CAUTION To reduce the CAUTION RISK OF ELECTRIC SHOCK risk of fire use only No DO NOT OPEN THE LIGHTNING CAUTION TO REDUCE THE THE EXCLAMATION 26 AWG or larger teleco mmunication line cord FLASH AND ARROW RISK OF ELECTRIC SHOCK DO POINT WITHIN THE HEAD WITHIN THE NOT REMOVE COVER OR TRIANGLE IS WARNING TRIANGLE IS A BACK NO USER WARNING SIGN WARNING SIGN SERVICEABLE PARTS INSIDE ALERTING YOU OF PREVENT FIRE OR ALERTING YOU OF REFER SERVICING TO IMPORTANT ELECTRICAL SHOCK DANGEROUS QUALIFIED SERVICE INSTRUCTIONS VOLTAGE INSIDE PERSONNEL ACCOMPANYING HAZARD DO NOT THE PRODUCT THE PRODUCT EXPOSE THIS SEE MARKING ON BOTTOM BACK OF PRODUCT PRODUCT TO RAIN OR MOISTURE Table of Contents EQUIPMENT APPROVAL INFORMATION 2 INTERFERENCE INFORMATION scscssessssessssssscessscesescesenseseneees 3 FCC RF RADIATION EXPOSURE 4 ene ee ee De rere 4 HEARING AID COMPATIBILITY cssescscessscessscessscesessesessesesseees 4 INTRODUCTION
52. ling Review Voice Prompt From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Extension Dialing 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Review Voice Prompt 36 6 Press the Select softkey 7 The unit plays the corresponding previously recorded greeting 8 To erase the recorded greeting press Delete softkey during playback Press Delete again to confirm the deletion The default greeting will be played back once after deletion The default greeting 15 If you know the extension of the person are trying to reach please dial it now 9 Press Exit softkey to stop playback Record Voice Prompt This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the same basic information as the standard greeting The default greeting is f you know the extension of the person you are trying to reach please dial it now From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Extension
53. ll to Record Name 6 Press the SELECT softkey to confirm Wait for the beep Then speak toward the phone in a normal tone of voice without any background noise After SELECT softkey pressed the beep will be emitted 3 seconds later To stop and save the recording press SELECT softkey can show the below menu and the recorded greeting playback once Press 1 to accept Press 2 to review Press 3 to rerecord Press 1 button to save the greeting Record a New Greeting to Overwrite the Existing One Any Outgoing Annoucement under 1 second will be treated as invalid The unit will not record it Playback Name The Playback Name is what is played to callers when they search for an extension using the dial by name directory If no name is recorded the dial by name directory will play a recording of the extension number The playback name can also be used as the Personal Mailbox greeting 1 Press the MENU Softkey 2 Use the VOL or buttons to scroll to Voicemail 20 3 Press the SELECT softkey to confirm 4 Use the VOL or buttons to scroll to Name 5 Press the SELECT softkey to confirm 6 Use the VOL or buttons to scroll to Playoack Name 7 Press the SELECT softkey to confirm The unit plays the previously recorded Name To stop playback press EXIT softkey To erase the recorded greeting press DELETE button during playback The beep sound con firms the delete Note Cannot delete the default greeting Re
54. n 1 16 for the person you want to call The number automatically dials OR 1 Press the DIR button 2 Use the VOL or buttons to scroll up or down through the phone book memories or use the touch tone pad to enter the corresponding letters for the memory you want to review For example press the 5 key to display phone book memories that start with the letter J Press the 5 key twice to go to memories starting with the letter K 3 Pickup the handset on the cradle or press the line button directly The number automatically dials Memory Delete Clear To delete a Phone Book memory 1 Press the DIR button 2 Use the VOL or buttons to scroll up or down to the memory you want to delete 3 Press the DELETE button to delete DELETE DELETE AGAIN shows in the display 4 Press the DELETE button again to confirm To Delete an Memory Log 1 Press the DIR button 2 Press the corresponding button 1 16 for the Memory Log you want to delete 3 Press the DELETE button to delete DELETE DELETE AGAIN shows in the display 4 Press the DELETE button again to confirm NOTE Press the EXIT button to cancel the delete function 52 Clear Memories Press the Menu softkey while in standby mode Use the VOL or buttons to scroll up or down to PHONE OPTIONS Press the Select softkey Use the VOL buttons to scroll up or down to CLEAR ALL MEMORIES Press the Select softkey Use the VO
55. n Off 1 After selecting Conference Room A or B use the VOL or buttons to scroll up or down to Conference Room ON OFF 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to select ON or OFF 4 Press Select softkey to save or press Exit to cancel Review Greeting 1 After selecting Conference Room A or B use the VOL or buttons to scroll up or down to Review Greeting 2 Press the Select softkey 3 The unit plays the corresponding previously recorded greeting 4 To erase the recorded greeting press the Delete softkey during playback Press Delete again to confirm the deletion 5 Press Exit to stop playback Record Voice Prompt This option gives you the opportunity to further customize your system by recording confer ence room greetings in your own voice 1 After selecting Conference Room A or B use the VOL or buttons to scroll up or down to Record Voice Prompt 2 Press the Select softkey 3 After the beep speak into the phone in a normal tone of voice The maximum recording time of the outgoing annoucement is 30 seconds 4 Press Select softkey to save 5 After the greeting is saved it will be played back once 38 Room Extension 1 After selecting Conference Room A or B use the VOL or buttons to scroll up or down to Room Extension 2 Press the Select softkey 3 Key in an extension number in the range between 2000 2099 4 Press Select softkey t
56. n to confirm Dialing Back When reviewing CID records you can dial back the numbers showing on the display by pick up the handset from the cradle or press line button directly If You Programmed Your Local Area Code 1 Press the CID button and then use the VOL or buttons to display the number you want to dial 2 If you see a number with 7 digits i e 555 1234 then the call was received from within your area code However this does not guarantee the call is a local call If you see a number with 11 digits i e 1 234 555 1234 then the call received was not from your area code 3 To adjust the phone number format use the REDIAL FORMAT button For instance a 7 digit local number sometimes cannot be dialed because it requires 10 digit or 11 digit format Use the REDIAL FORMAT button to scroll through 7 10 and 11 digit numbers 7 digits 7 digit telephone number 555 5555 10 digits 3 digit area code 7 digit telephone number i e 425 555 5555 11 digits long distance code 1 3 digit area code 7 digit telephone number i e 1 425 555 5555 4 To dial the displayed number select a line or press Speaker or lift handset If You Did Not Program Your Local Area Code 1 Press the CID button and then use the VOL or buttons to display the number you want to dial You will only see 10 digit numbers i e 234 555 1234 2 Press Speaker or line button or lift handset to dial back You may adjust the number format b
57. o save Note The default setting is 2000 Password 1 After selecting Conference Room A or B use the VOL or buttons to scroll up or down to Password 2 Press the Select softkey 3 a 4 digit password 4 Press Select softkey to confirm Admin Password User can change the administrator password here Press the Menu softkey Use the VOL or buttons to scroll to Administrator Press the Select softkey to confirm Input your password and press the Select softkey to confirm Use the VOL or buttons to scroll to Admin Password Input a new password using the keypad Press Select softkey to confirm Input the password again for confirmation and press Select softkey to save If the second input is the same as the first it will accept the new admin password If not the phone will emit an error tone and stay at the second input menu N OOF WN Note The password length should be less than 16 digits Set Hold Music Optional The option allows you to set the hold music 1 Press the Menu softkey 2 Use the VOL or buttons to scroll to Administrator 3 Press the Select softkey to confirm 4 Input your password and press the Select softkey to confirm 5 Use the VOL or buttons to scroll to Set Hold Music 6 Press Select softkey to confirm 5 7 Use the VOL or buttons to scroll to select your favor music 8 Press Select softkey to play the music t
58. o yours If UNKNOWN CALLER appears along with a calling number the name information for that number was not available BLOCKED CALL The caller is registered as Private Number and their Caller ID information is withheld INCOMPLETE DATA Caller information has been interrupted or corrupted during transmission NO DATA No Caller ID signal has been detected or Caller ID service has not been activated Cordless Phone Option It is possible to enhance your phone to a cordless feature with the additional purchase of the H5801 accessory handset Troubleshooting Guide No dial tone Check or repeat installation steps Make sure the telephone line cords are connected to the IPBX and the wall jack Make 54 sure the Network cords are not damaged Make sure the hook switch pops up when the handset 15 lifted Check the SPEAKER button Make sure the indicator is off Try to Power reset the phone or and wait it returns to ID found You cannot be heard by the other party Make sure the handset or headset cord is inserted properly and securely Make sure the MUTE feature is not turned on Phone does not ring e Make sure the ringer is turned on Make sure the Do Not Disturb feature is not activated e See solutions for dial tone Incoming voice too low or none at all Check volume setting Memory dialing doesn t work e Did you program the memory location keys correctly e Did you follow proper
59. om each party individually Intercom 3 way Conference Calls This feature allows you to have a 3 way conversation using the intercom feature only 1 Make or answer an intercom call 2 Press the Hold button the intercom call is on hold with the Intercom LED flashing 3 Press the Intercom2 soft key you can enter the extension number to make another intercom call 4 Press the CONFERENCE button to enter 3 way conference mode To disconnect one party Press the intercom button to talk with the first intercom only or press Intercom2 soft key to talk with the 2nd intercom call only Paging All Stations This feature allows you to make an one way announcement to all other stations connected to the network that are not currently in use 1 Press and hold the intercom button for 2 seconds and using Up down button to select all stations then press Select softkey to enter page all station mode other stations not in use automatically activate their 5 and receive your page 2 Speak in Speaker mode or pick up the corded handset to speak You have 30 seconds to page in this mode After 30 seconds the page 15 cancelled 3 When finished hang up the handset or press Speaker button again NOTE Paging can be done with optional headset Plug in the headset follow step 1 and then press Headset button on base when finished press Headset button again NOTE If there is cordless handset registered pre
60. ons to scroll to PHONE OPTIONS 3 Press Select softkey to confirm 4 Use the VOL or buttons to scroll to VOICE MAIL CHOICE 5 Press Select softkey to confirm 6 Use the VOL or buttons to scroll the options PERSONAL MAILBOX or GDM OR PERSONAL 7 Press Select softkey to confirm Display Contrast Adjust the display contrast to one of eight contrast levels 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to SET LCD CONTRAST 3 Press the Select softkey The MIN and MAX contrast scale shows on the display 4 Use the DIR or CID left right buttons to adjust the contrast The display instantly adjusts with each press of the button 5 Press the Select softkey to save the desired contrast level 17 Local Area Code 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to SET AREA CODE 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to LOCAL AREA CODE 5 Press the Select softkey Enter Number shows in the display 6 Use the touch tone pad on your phone to enter your local area code 7 Press the Select softkey to save NOTE If you make a mistake press DELETE to erase all digits Regional Area Codes Depending on your location you may need to set up to six regional area codes Setting Regional Area Codes helps the phone determine the number format to display when a valid
61. or down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to MESSAGE LENGTH 5 Press the Select softkey 22 6 Use the VOL or buttons to scroll up or down to 1 minute 2 minutes 5 minutes or Greeting Only The default isminutes 7 Press the Select softkey to save NOTE If you select Greeting Only once the call is picked by the voicemail it will announce Sorry one 15 available to answer the call Please call again and then drop the call Answer Call Types Selecting All Calls allows you to have the system answer any incoming calls from any line as well as intercom calls Or you may choose External Calls to have it only answer lines 1 through 8 from the PSTN 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Answer Call Types 5 Press the Select softkey 6 Use the VOL or buttons to scroll up or down to choose among the following set tings All calls or External calls The default setting is All calls 7 Press the Select softkey to save Voice Mail Functions Recording Incoming Messages The unit will answer incoming calls or routed calls after a set number of rings pickup delay set in MENU and play the outgoing greeting After hearing the greeting followed by a long beep the caller can leave a mess
62. or down to select the Year 7 Use the CID DIR button to move the cursor to the Hour filed 8 Use the VOL or buttons to scroll up or down to select the hour NOTE AM or PM will be set accordingly with selected hour 9 Use the CID DIR button to move the cursor to the minute field 10 Use the VOL or buttons to scroll up or down to select the minutes 11 Use the CID DIR button to move the cursor to the month field 12 Use the VOL or buttons to scroll up or down to select the month 13 Use the CID DIR button to move the cursor to the date field 14 Use the VOL or buttons to scroll up or down to select the date 15 Use the CID DIR button to move the cursor to the week field 16 Use the VOL or buttons to scroll up or down to select the week day 17 After finished press the Select softkey to confirm NOTE You may press Exit at any time to quit Note After 1 base set the date amp time all of the base in the system will be updated the date amp time within 10 minutes Note The Year can be set up to 2037 if the Year set to 2038 or later it can t be saved in the system error tone will be emit after you press select soft key to save Hour Format You may set this phone to a 12 or 24 hour format The default is 12 hour format Press the Menu softkey while in standby mode Use the VOL buttons to scroll up or down to SET TIME amp DATE Press the Select softkey Use the VOL o
63. party of the call you are transferring 4 Once you hang up the phone the call will be automatically transferred to that extension Releasing a Call from Hold Press the HOLD button or the corresponding LINE button to release hold NOTE If you want to change modes lift the handset to switch to the handset or press the HEADSET button to use the headset Redial 1 Pick up the handset handset mode or press the SPEAKER button speakerphone mode or press the HEADSET button headset mode and the priority line is automatically selected OR Press a line button to select other line 2 Press the REDIAL FORMAT button NOTE The redial function will not operate if the number to be redialed contains more than 32 digits If the number is longer than that you will hear an error tone Reviewing the Redial Numbers Your phone records up to six previously dialed phone numbers 1 When the phone is idle press the REDIAL FORMAT button 2 Use the VOL or buttons to scroll up or down to view the last six previously dialed numbers 3 While the preferred number 15 displayed pick up the handset or press the SPEAKER DIAL softkey or a line button to dial the phone number NOTE If you do not select a line button the line is automatically seized and the number is dialed accordingly Transferring a Call to Another Station 1 With the caller on the line press the TRANSFER button 2 Dial the number for the station you want to transfer
64. r 4 Connect the other end of the Ethernet cable to an open port on your office internet router switch or wall jack 5 Connect the included AC DC adapter to the port on the rear panel of the Digital Router and plug the adapter into the wall outlet 10 25801 Digital Router ebang 9 Telephone Jacks Back of 25825 i Connecting and setting up your RCA 25825 phone 1 Connect one end of the included Ethernet cable to the WAN port on the back of your 25825 telephone 2 Connect the other end of the Ethernet cable to your office network through a wall jack or internet router 3 Connect the included AC DC adapter to the port on the back of your 25825 telephone and plug the adapter into the wall outlet The phone will be pre assigned extension 100 If you would like to change this you may enter a different extension number between 100 249 or press the SEARCH softkey to have the phone automatically assign an available extension 4 After your 25825 telephone initialization and show it s ID number you can connect the computer with the Ethernet cable through the LAN port Note If your computer or internet device is already plugged into the only nearby wall jack or router don t worry Just disconnect the computer s Ethernet cable from the wall jack and plug the phone s Ethernet cable into the wall jack after the phone initialization and show ID number plug the computer Ethernet cableit
65. r buttons to scroll up or down to SET HOUR FORMAT Press the Select softkey Use the VOL or buttons to scroll up or down to select 12 HOUR or 24 HOUR Press the Select softkey to save Restoring the Default Settings This feature allows you to reset the menu to the original factory default settings 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to RESTORE TO DEFAULTS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to YES or NO 5 Press the Select softkey to save 19 Note After the Restore the Default Settings is selected the unit will restore all the menu set tings which saved in base to the factory default Note For the Voice mail and Administrator settings and the Flash time are stored in the digital router so they can t be restore to default after the Restore default settings operation Ifyou do want to restore the upon mention settings please refer to PBX Restore to Defaults which under Administrator menu Programming the Voicemail Record Name User can record their name which can be used in the outgoing announcement and the Dial by Name Directory Press the MENU Softkey 1 Use the VOL or buttons to scroll to Voicemail 2 Press the SELECT softkey to confirm 3 Use the VOL or buttons to scroll to Name 4 Press the SELECT softkey to confirm 5 Use the VOL or buttons to scro
66. rds and resetting the 25801 digital router to its default settings Password Is required to access this menu Default password 15 0000 Auto Attendant The Auto attendant settings can be set under the Auto Attendant sub menu 1 Press the Menu softkey 2 Use the VOL or buttons to scroll to Administrator 3 Press the Select softkey to confirm 4 Input your Password and then press the Select softkey to confirm 5 Use the VOL or buttons to scroll to Auto Attendant 6 Press the Select softkey to confirm The user can select the Auto Attendant on off Day Greeting Night Weekend Greeting Auxiliary Greeting Auto Attendant options settings 25 Auto Attendant On Off This menu allows the user to decide whether Auto Attendant will answer all incoming calls From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll to Auto Attendant 2 Press the Select softkey to confirm 3 Use the VOL or buttons to scroll the options to Auto Attendant ON OFF 4 Press the Select softkey to confirm the selection 5 Use the VOL or buttons to scroll to YES or NO 6 After press the Select softkey to confirm the unit will emit a confirmation tone and return to the Auto Attendant ON OFF menu Note If set Auto Attendant is OFF it will ring all extensions when there 15 an incoming call Default setting is ON Day Greeting Day Greeting is the standard office hours greeting meant
67. rical power outlet Avoid sources of noise such as a window by a busy street and electrical noise such as motors microwave ovens and fluorescent lighting Avoid heat sources such as heating air ducts heating appliances radiators and direct sunlight Avoid areas of excessive moisture or extremely low temperature Avoid dusty locations Avoid other cordless telephones Class Classe 2 Power source Privacy of communications may not be ensured when using this telephone IMPORTANT Before you setup your phone please make sure that your network STOP system includes one RCA 25801 Digital Router The telephone lines should be connected to the 25801 Digital Router only with the 25825 base unit linked to the 25801 with the network line The RCA 8 line phone system works by using your office s computer network to connect a system of phones to one another and a digital router If your office already has multiple computers connected to the internet you already have the infrastructure you need and your RCA 8 Line phone system will be right at home Connecting your RCA 25801 Digital Router 1 Connect one of the included phone cords to your digital router s line jacks numbered 1 8 for each phone line in your office 2 Connect the other end of end of each phone cord to the corresponding phone jack in your Office 3 Connect one end of the Ethernet cable to the Ethernet port on the left side of the front panel of the digital route
68. riority line If the priority line is occupied it selects the next open line OR Press a line button after pre diaing the numbers 2 Wait for an answer 3 Press SPEAKER button when finished 40 Making Calls with an Optional Headset 1 Connect the headset plug into the HEADSET JACK on the right side of the base 2 Adjust the headset to rest comfortably on top of your head and over your ear 3 Move the microphone to approximately 2 3 inches from your mouth 4 Press the HEADSET button and the phone automatically selects the priority line If the priority is occupied it selects an open line 5 Wait for a dial tone then dial a phone number 6 Press HEADSET when finished CAUTION For servicing or replacement you can purchase a suitable headset through service centre or retailer shop NOTE If the headset is not connected or if not completely inserted in to headset Jack an error tone 15 heard when the HEADSET button is pressed and the display will show error for several seconds Pre dialing 1 With the phone idle and the handset on the cradle manually enter the telephone number The telephone number shows in the display 2 Press the DIAL softkey to take a line and the telephone number is automatically dialed Answering Calls If you receive a call on the priority line 1 Pick up the handset handset mode OR 2 Press the SPEAKER button speakerphone mode OR 3 Press the HEADSET button headset mode 4 W
69. s can be changed to any phone on the system Dial Zero for Operator On Off From the Auto Attendant sub menu Use the VOL or buttons to scroll up or down to Auto Attendant Options Press the Select softkey Use the VOL or buttons to scroll up or down to Dial Zero for Operator Press the Select softkey Use the VOL or buttons to scroll up or down to Dial Zero for Operator ON OFF Press the Select softkey Use the VOL or buttons to scroll up or down to select ON or OFF Press Select softkey to save or press Exit to cancel Dial Zero Extension This allows an administrator to setup the operator s extension number When Dial Zero for operator is set to ON the call can be transferred to this extension number From the Auto Attendant sub menu Use the VOL or buttons to scroll up or down to Auto Attendant Options Press the Select softkey Use the VOL or buttons to scroll up or down to Dial Zero for Operator Press the Select softkey Use the VOL buttons to scroll up or down to Dial Zero for Operator Extension Press the Select softkey Show the extension number Input a new extension as the operator extension Press Select softkey to save or press Exit softkey to cancel O ON OOF U Review Voice Prompt From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 35
70. softkey Use the VOL buttons to scroll up or down to General Delivery Mailbox Press the Select softkey Use the VOL or buttons to scroll up or down to Greeting Press the Select softkey Use the VOL or buttons to scroll up or down to Record Greeting Press Select softkey to confirm After the beep speak into the phone in a normal tone of voice ON DO FW NH 10 Press the Select softkey to save Playback Greeting From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Option 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to General Delivery Mailbox 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Greeting 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to Playback Greeting 8 Press Select softkey to confirm 9 The unit plays the corresponding previously recorded greeting 10 Press the Exit softkey to stop playback 11 To erase the recorded greeting press the Delete softkey during greeting playback The default greeting will be set again after deletion Select Greeting From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Option 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to General Delivery Mailbox 4 Press the Select softkey 5
71. ss and hold the Page button to enter the Page the Handset Page all stations and Deregister Handset selection menu a When you select the Page the handset menu the unit will page the cordless handset only 46 b When you select Deregister Handset the unit will de register the current cordless handset NOTE If there 15 no cordless handset registered press and hold the Page button to enter the Page all stations and Register Handset selection menu a When you select Register Handset the unit will start searching for a cordless handset to register Using the Conference Room Once you have set up your conference room and password see the Conference Room section for setup information you can enter into the integrated Conference Room by pressing Inte then entering the extension of the desired conference room Next the phone will ask for your password followed by the key You may then chose to record your name which will introduce you to other callers in the conference room then enter the conference room to talk Note The default extensions for the Conference Rooms are 2000 and 2001 Note When you are the only one person in the Conference room you will hear the hold music only Note When any other caller enters the Conference Room all callers in this room will hear the name message and the knocking tone to notify everyone that there is another person joining the conference
72. t may arise during setup and use of your RCA telephone e Installation and setup service adjustments e Batteries Damage from misuse or neglect e Products that have been modified of serviced outside the USA Products purchased from non authorized retailers dealers or resellers 5 7 e Products purchased or serviced outside the USA e Acts of nature such as but not limited to lightning damage Product Registration e Please complete and mail the Product Registration Card packed with your unit It will make it easier to contact you should it ever be neccessary The return of the card is not required for warranty coverage Limitation of Warranty e THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED NO VERBAL OR WRITTEN INFORMATION GIVEN BY TELEFIELD NA INC ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY eREPAIR OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO TH
73. ter memory location Press the DIR button to save the record in the Phone Book memory OR Press an MEMORY LOG button 1 16 to save the record in that memory location NOTE If there 15 a record stored in selected memory location OVERWRITE shows in the display Press STORE to confirm overwrite or press the EXIT button and then select a new location 7 Repeat steps 1 6 for any additional names and numbers you want to store in phone book memory NOTE The storage procedure automatically cancels after 30 seconds if no keys are pressed 50 Reviewing Phone Book Directory Memory 1 Press the DIR button The first memory in the phone book is displayed memories are stored in alphabetical order 2 Use the VOL or buttons to scroll up or down through the phone book memories or use the touch tone pad on your phone to enter the corresponding letters for the memory you want to review For example press the 5 key to display phone book memories that start with the letter J Press the 5 key twice to go to memories starting with the letter K 3 Press the EXIT button when you are finished reviewing memories Reviewing the Memory Log Memory Location 1 Press the DIR button 2 Press the MEMORY LOG button 1 16 3 Press the EXIT button when you are finished reviewing memories Editing a Name or Number Stored in Phone Book Directory Memory 1 Press the DIR button 2 Use the VOL or buttons to scroll up or down to the
74. up or down to Select the voice prompt 7 Press the SELECT softkey 8 There are two types message English or Francais Select the Greeting User can select what type of message greeting to be used for outgoing announcement 1 Press the MENU softkey while in standby mode 2 Use the VOL or buttons to scrolls up or down to Voicemail 3 Press the SELECT softkey 4 Use the VOL or buttons to scrolls up or down to Greeting 5 Press the SELECT softkey 6 Use the VOL or buttons to scroll up or down to Select Greeting 7 Press the SELECT softkey 8 There are three types message Name Extension and Custom NOTE If the there is no Name or Custom message record it cannot be selected Pickup Delay This sets the number of rings before the voicemail system picks up the call 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to PICKUP DELAY 5 Press the Select softkey 6 Use the VOL or buttons to scroll up or down to select from Immediate or 1 ring to 9 rings and Toll saver The default 15 5 rings 7 Press the Select softkey to save Message Length This sets the maximum recording time for the caller to leave a message when the answer ing function 15 on 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up
75. will do Provide you with a replacement unit The exchange unit is under warranty for the remainder of the original product s warranty period How you get service e Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period Proof of warranty eligibility is required and must be presented to obtain warranty service Contact RCA Customer Care at 800 511 3180 Our representatives will help you troubleshoot and diagnose the problem As you may be asked to disconnect your RCA telephone from it s power source you must call from another telephone If the issue cannot be resolved by our Customer Care Team you will be issued an RMA Return Merchandise Authorization number and be given instructions on how to submit your proof of purchase paperwork and where to send your defective merchandise You will be responsible for shipping the defective unit back to our warranty fulfillment center at your own expense You are responsible for damage or loss during shipment so insuring the product during return shipping is highly recommended e We will ship a replacement to you freight pre paid What your warranty does not cover Customer instruction Your Instruction Book provides information regarding operating instructions and user controls Additionally our Customer Care Center 15 staffed 24x7 with product experts that can assist you with any questions tha
76. wiring during a lightning storm Never install network or telephone jacks in wet locations unless the jack 15 specifically designed for wet locations e Never touch non insulated network or telephone wires or terminals unless the telephone line is disconnected from the network e Use caution when installing or modifying network or network or telephone lines e Temporarily disconnect any equipment connected to the phone such as faxes other phones or modems Base Layout DELETE CALLER ID EXIT NEW MESSAGE DISPLAY STORE indicator Headset Jack button 1 16 Review buttons 11730 5 15PM RCA SUPPORT 1 800 511 3180 6 VOLUME INTERCOM 7 770 button 2833535335330 DIGITAL ANSWERING SYSTEM VOICEMAIL 52255990599050256 6 button REDIAL FORMAT 2 VOICEMAIL PLAY STOP button TRANSFER LINE 5 LINE 6 button UNEIS CONFERENCE buttons button LINE 1 LINE 2 15 HOLD button HEADSET MICROPHONE butt button SPEAKER for speakerphone MUTE button System Installation Important Installation Guidelines A Install telephone near both a network jack and an elect
77. xit except during the initial setup extension search Set PBX ID This option allows you to set up the PBX ID number to which your system links The default PBX ID is 1 You will only need to change this if you have multiple RCA 8 Line phone systems on one office network Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to SET PBX ID 5 6 7 Press the Select softkey Use Delete softkey and the Dial pads button to edit the PBX ID number The default is 1 Press the Select softkey to save Set Station Name Here you can name or rename the phone you use It is important to have the correct name entered in your phone so dial by name directory users can find your extension 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to SET STATION NAME 5 Press the Select softkey 6 Use the touch tone pad to enter the phonebook name Using less than 15 characters and separating your first and last name with a space ensures that callers can contact you by searching for your first or last name in the dial by name directory More than one letter is stored in each of the number keys For example to enter Lorraine Smith press th
78. y pressing the REDIAL FORMAT button before dialing 49 Memory Log Phone Book Directory Memory You may store data in the Phone Book Directory or an MEMORY LOG 16 buttons located to the right of the number pad on the base The Phone Book and each MEMORY LOG stores up to 21 characters and 32 digits Storing a Number and Name in Memory NOTE To cancel the storing procedure at any time press EXIT 1 Press the Store softkey ENTER NUMBER is displayed 2 Use the touch tone pad on your telephone to enter the telephone number you want to store The numbers you enter show in the display 3 Press Save softkey ENTER NAME is displayed 4 Use the touch tone pad to enter a name up to 21 characters More than one letter is stored in each of the number keys For example to enter Bill Smith press the 2 key twice for the letter Press the 4 key 3 times for the letter Press the 5 key 3 times for the letter Press the 5 key 3 times for the second letter and press the 1 key to insert Space between the first and last name Press the 7 key 4 times for the letter S press the 6 key once for the letter press the 4 key times for the letter 1 press the 8 key for the letter T press the 4 key twice for the letter H NOTE If you make a mistake use the DIR or CID buttons left right to move the cursor to the incorrect digit and press the DELETE softkey to delete 5 Press Save softkey SELECT LOCATION is displayed 6 En

RCA 25825 Instruction Manual

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