RCA 25215 Instruction Manual
Contents
1. Short Line Cord i Telephone adapto 2 Line cords for base Telephone Jack Requirements To use this phone you will need a RJ11C for a single line or a RJ14C for two lines type modular phone jack which might look like the one pictured here installed in your home or office If you find don t have either modular jack call your local phone company to find out how to get one installed Wall plate Modular telephone line jac Important Installation Guidelines Avoid sources of noise and heat such as motors fluorescent lighting microwave ovens heating appliances and direct sunlight Avoid areas of excessive dust moisture and low temperature Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch non insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Phone Layout Display Volume Message Waiting 3 Soft Keys Prev Key Nee Key One Touch FK Memory Log A 7 T E 1 5 m Directory Caller ID A r2. Dialing Back Call Waiting Caller ID Directory and One Touch Memory Adding Directory Entries Storing a Record in the One Touch Memory Buttons Reviewing Directory Records Editing a Name or Number Stored in the One Touch Memory Log Reviewing Record in One Touch Memory Editing a Directory Record Deleting a Directory Record Deleting All Directory Records Dialing a Directory Record Dialing a One Touch Memory Record Display Messages Backup Battery Operation Troubleshooting Guide General Product Care Warranty Assistance Limited Warranty Accessory Information 20 20 20 21 21 21 21 22 22 22 22 23 23 23 23 25 29 30 CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN THE LIGHTNING CAUTION TO REDUCE THE THE EXCLAMATION WARNING MORGEN 125 SEN arsine ENG To ELECTRICAL SHOCK REFER SERVICING TO IMPORTANT HAZARD DO NOT QUALIFIED SERVICE INSTRUCTIONS EXPOSETHIS THE PRODUCT THE PRODUCT PRODUCT TO RAIN OR MOISTURE SEE MARKING ON BOTTOM BACK OF PRODUCT Introduction CAUTION When using telephone equipment there are basic safety instructions that should always be followed Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference Parts Checklist Make sure your package includes the following items o Coiled Handset Cord Corded Handset Pr
3. Settings From the Answering Sys Menu 1 Press the VOL or button to scroll to Settings 2 Press the OK Soft key to confirm You may program the following items Ring Delay Set Office Time Call Screening Remote Access Ring Delay This feature lets you select the number of times you want the phone to ring before the answering system answers a call From the Settings Menu 1 Press the VOL or button to scroll to the Ring Delay 2 Press OK Soft key 3 Use the VOL or button to toggle between Line1 and Line 2 and press the OK Soft key to confirm 4 Use the VOL or button to scroll to your selection 2 rings 4 rings 6 rings 8 rings or toll saver 5 Press the OK Soft key to save your selection NOTE The default setting is Toll saver the unit will answer the incoming call after 2 rings if there are new messages or after 4 rings if there are no new messages Set Office Time From the Settings Menu 1 Press the VOL or button to scroll to Set Office Time 2 Press the OK Soft key You may program the following items Set Work Hours and Set After Hours 12 Set Work Hours This will allow you to program the start time your day or the opening time of your business From the Set Office Time Menu 1 Press the VOL or button to scroll to Set Work Hours 2 Press the OK Soft key to confirm 3 Use the dial pad to enter the start or opening time of your business 4 Press the OK Soft key to
4. 00AM 01 01 10 4 Use the dial pad to enter digits for the current time and date 5 A confirmation tone will indicate that your selection has been saved Important If phone is set to the 12 Hour time format remember to use the AM PM Soft key to select AM or PM before pressing OK NOTE Enter the Year as a 2 digit number For instance enter 10 for 2010 11 for 2011 etc NOTE If you subscribe to Caller ID service the current Date Time is set automatically when you receive your first CID record and will override the previously set Date Time However the year must still be set manually Set Format From the Date Time Menu 1 Press the VOL or button to scroll to Set Format 2 Press OK Soft key to confirm and you may program the following items Time Format Date Format 15 Time Format From the Date Time Menu 1 Use the VOL or button to scroll to Time Format 2 Press the OK Soft key 3 Use the VOL or button to scroll to select either 12 Hours or 24 Hours 4 Press the OK Soft key to select 5 Aconfirmation tone will indicate that your selection has been saved Date Format From the Date Time Menu 1 Use the VOL or button to scroll to Date Format 2 Press the OK Soft key 3 Use the VOL or button to scroll to select either DD MM or MM DD format 4 Press the OK Soft key 5 Aconfirmation tone will indicate that your selection has been saved Sound Settings From the Phone Settin
5. ID information will be displayed on the LCD of the unit 2 5 8 E Receiving and Storing CID Records This unit receives and displays information transmitted by your local phone company This information can in dude the phone number date and time or the name phone number date and time The unit can store up to 99 records for later review When the memory is full a new call automatically replaces the oldest call in memory NEW appears in the display for calls received that have not been reviewed The line number for the call received is also displayed By pressing the QUIET Soft key during the incoming call ringing mode the unit will stop ringing and go back to idle mode The unit will not ring in the subsequent ring cydes but the line icon will continue flashing and the Line LED will flash until the call is answered or discontinued Reviewing CID Records Press Caller ID button and then use the VOL or button to scroll through the call records When reviewing the CID records the record number is also shown to the right of the time along with the FORMAT and STORE Soft keys Saving a CID Record to the Phone Directory 1 While viewing a Caller ID record press the STORE Soft key 2 The name shows in the display You can edit it After editing press the OK Soft key NOTE The name field cannot be left empty 3 The number shows in the display You can edit it After editing press the OK Soft ke
6. Language Contrast Backlight Language From the Display Setting Menu 1 Use the VOL or button to scroll to Language 2 Press the OK Soft key 3 Use the VOL or button to scroll to the language that will be used on the LCD display of your phone 4 Press the OK Soft key to select 5 A confirmation tone will indicate that your selection has been saved Note the default setting is English Contrast From the Display Setting Menu 1 Use the VOL or button to scroll to Contrast 2 Press the OK Soft key 3 Use the VOL or button to scroll to the contrast level that is most readable in your environment 4 Press the OK Soft key to select 5 Aconfirmation tone will indicate that your selection has been saved Note the default setting is 3 Backlight From the Display Setting Menu 1 Use the VOL or button to scroll to Backlight 2 Press the OK Soft key 3 Use the VOL or button to scroll to either Always On or Automatic 4 Press the OK Soft key to select 5 A confirmation tone will indicate that your selection has been saved Note the default setting is Always On 18 Telephone Operation Making Calls with the Corded Handset 1 Pick up the handset The unit will automatically select the available line If both lines are available Line 1 will be used first OR Press the Line or Line 2 button and then pick up the corded handset to select the desired line 2 Wait for a dial ton
7. and damage the unit 3 Plug the power supply cord into the power jack on the back of the base and the other end into an electrical outlet CAUTION To reduce risk of personal injury fire or damage use only the T 2757 base A power adaptor listed in the user s guide This power adaptor is intended to be correctly orientated in a vertical or floor mount position 4 Connect the telephone line cords If you have 2 single line wall jacks installed in your home or office you can use adaptors couplers not included to combine the 2 single telephone lines into 1 dual lines The adaptor coupler may look similar to the one pictured here and can be purchased from your local telephone products retailer Or you can use the 2 single telephone lines plug into the 2 jacks on the back of the telephone If you have Line 1 and Line 2 wired into one wall jack in your home or office you can use one of the supplied telephone line cords to connect from the wall jack to the Line 1 2 jack on the back of the phone as shown below OR OR 6 Connect the handset cord Connect one end of the coiled handset cord to the jack on the side of the base and the other end into the jack in the handset and place the handset in the cradle 10 Programming the Phone Standby Screen The phone displays the current date time and the Soft keys NOTE The Soft keys will change according to the status of the unit NOTE The LCD has a d
8. answer incoming calls or routed calls after X rings pickup delay set in the Settings Menu and play the outgoing greeting After hearing the greeting followed by a tone the caller can leave a message If there is a new message recorded in the unit the Answering system indicator will flash and the envelope icon shows in the LOD NOTE Your unit will record a message up to the maximum length of time as long as the caller continues speaking To save recording capacity your unit will automatically stop recording after 7 seconds of silence or if there is a steady dial tone for 7 seconds NOTE Your unit can record up to 60 minutes of incoming messages Monitoring Incoming Calls Whenever an incoming message is being recorded you can hear it through the speaker if Call Screening is On To take the call press the speaker or line button or lift the handset and the system stops recording Memo Record You can leave a message by pressing the memo button 1 Press the memo button to enter memo record mode 2 Use Line 1 or Line 2 Soft keys to select Mailbox 1 Line 1 or Mailbox 2 Line 2 to save the recording 3 The screen displays Record memo after beep 4 After the beep begin speaking and the screen displays Recording 5 Press the FINISH Soft key to end the recording NOTE The maximum duration allowed for memos is 3 minutes Message Memo Playback 1 In idle mode press the play button If there are any messages the LCD will display Sele
9. the base cradle and then the telephone number will be dialed out NOTE The maximum pre dialing number length is 32 digits if the number is over 32 digits the phone will emit an error tone 19 Answering a Call 1 Pick up the corded handse to answer the call in Handset mode OR 2 Press the speaker button to answer the call in speakerphone mode OR 3 Press the corresponding line button to answer the call in speakerphone mode OR 4 Press the headset button to answer the call in headset mode 5 When finished hang up the corded handset or press the Speaker button in speakerphone mode or head set button in headset mode to end the call NOTE Adjust the volume by pressing the vol or button during a call Switching Between the Speakerphone Handset and Headset Mode To switch to the speakerphone press speaker button The speakerphone indicator will illuminate Place the handset back into the cradle To switch to the corded handset pick up the handset The speakerphone or headset indicator will turn off To switch to the headset press the headset button to enable the headset The headset indicator will illuminate Mute To have a private off line conversation use the Mute feature The party on the other end of the line cannot hear you but you can still hear them 1 Press mute button to activate the mute feature NOTE When using the mute feature on the base the indicator will illuminate when the mute
10. 1 or Line 2 4 Use the VOL or button to select Answer amp REC or Answer Only or Timed 5 Press the OK Soft key to save your selection NOTE If you select Answer Only an OGA MUST be recorded first NOTE When the unit is in the Answer Only mode your callers will hear your 0GA only and will not have the op portunity to leave a voice message for you Record OGM In the Record OGM sub menu you can Record OGM or Play back OGM From the Answering Sys Menu 1 Press the VOL or button to scroll to Record OGM 11 2 Press the OK Soft key 3 Use the VOL or button to select Line or Line2 and Press the OK Soft key to confirm 4 There are 4 kinds of OGM to select Answer amp Rec Answer Only Work Hours After Hours Use the VOL or button to toggle and Press OK Soft key to confirm 5 Use the VOL or button to select between Play or Record Then press the OK soft key to confirm Play Play back the OGM Outgoing Message The unit will automatically play the OGM once Record Record the OGM Outgoing Message After the beep you may start recording 1 Press the FINISH Soft key to stop recording 2 After your recording is completed the unit will automatically play the new OGM once NOTE The default Answer amp Rec OGM is Please leave your message after the tone NOTE There is no default OGM for Answer Only Work Hours and After Hours modes you will need to record one for these modes to function
11. 2 Line RECA Speakerphone VisYs with Digital Answering System Users Guide 25215 Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in com pliance with parts 15 and 68 FCC Rules and Regulations and the Technical Requirements for TelephoneTerminal Equipment published by ACTA 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating among other information the US number and Ringer Equivalence Number REN for the equipment You must upon request provide this information to your tele phone company The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed 5 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCCPart 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Notes
12. Answering System C o Play Stop CAL Delete Memo 1 Zw oer Delete Memo A DND Exit 4 on B ono x Cre er ee O Redial Fash 7 R wv YZ Cc tone oper E m C34 _ gt Headset Hold Mute C34 7 Mico gt Headset Hold Pause Linel Speakerphone Mute Line 2 Installing the Phone The phone may be connected by a single two line cable or two single line cables Choose an area near an electrical outlet and a telephone wall jack RJ11C and place your cordless telephone ona level surface such as a desktop or tabletop or you may mount it on the wall 2 Install 5 AAA size alkaline batteries not included for back up power in the event of a power failure e Insert a flat head screwdriver or similar object into the battery door latch and gently pry upward to release the battery door from the base Insert the batteries inside the battery compartment as shown on the diagram Snap the battery compartment door back into place NOTE If the low battery icon appears in the display you need to replace the batteries It is impor tant that you replace them as soon as possible to maintain unit operation when electrical power is off As a precaution you may want to write down any stored information you do not want erased IMPORTANT If you are not going to use the telephone for more than 30 days remove the batteries because they can leak
13. From the Phone Settings Menu 1 Use the VOL or button to scroll to Area Code 2 Press the OK Soft key 3 Use the dial pad to enter your area code 4 Press the OK Soft key to confirm your entry 5 A confirmation tone will indicate that your entry has been saved Note the Area code default setting is empty 2nd Call Alert From the Phone Settings Menu 1 Use the VOL or button to scroll to 2nd Call Alert 2 Press the OK Soft key 3 Use the VOL or button to scroll to select either On or Off 4 Press the OK Soft key to select 5 A confirmation tone will indicate that your selection has been saved Note the default setting is On Restore Setting From the Phone Settings Menu 1 Use the VOL or button to scroll to Restore Setting 2 Press the OK Soft key 3 Display will read Restore Warning Pressing OK will return phone to its default state This will reset date time and all menu settings to default 4 Press the OK Soft key to select 5 The LCD will display Restore Setting Please Wait followed by Initialization 6 Aconfirmation tone will indicate that your phone has been restored to its default state 17 Display Setting 1 Make sure your phone is in idle mode not in Talk mode 2 Press the MENU Soft key left to go to the main menu 3 Press VOL or button to scroll to Display Setting 4 Press OK Soft key right to confirm and you may program the following items
14. NCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WAR RANTY ARE GOVERNED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO THE EXTENT PROHIBITIED BY LAW ANY IMPLIED WARRANTY OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE 33 How state law relates to this warranty Some states do not allow the exclusion nor limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you also may have other rights that vary from state to state If you purchased your product outside the USA e This warranty does not apply Contact your dealer for warranty information Accessory Information DESCRIPTION MODEL NO AC Power Adapter T 2757 base To place order have your Visa MasterCard or Discover Card ready and call toll free 1 800 511 3180 A shipping and handling fee will be charged upon ordering We are required by law to collect appropriate sales tax for each individual state country and locality to which the me rchandise is being sent Items are subject to availability Prices are subject to change without notice Telefield NA Inc 4915 SW Griffith Dr Suite 205 Beaverton OR 97005 Visit the RCA website www rca4business com RCA
15. Regulations 2 The telephone company may make changes in its communications facilities equipment operations or proce dures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations If these changes are expected to affect the use or performance of your telephone equipment the telephone company must give you adequate notice in writing to allow you to maintain uninterrupted service Interference Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception that can be determined by turning the equipment off and on the user is encouraged to try to correct th
16. This equipment not be used on coin service provided by the telephone company Party lines are subject to state tariffs and therefore you may not be able to use your own tele phone equipment if you are ona party line Check with your local telephone company Notice must be given to the telephone company upon permanent disconnection of your telephone from your line If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this product does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer US Number is located on the cabinet bottom REN number is located on the cabinet bottom 2 Rights of the Telephone Company Should your equipment cause trouble on your line that may harm the telephone network the telephone com pany shall where practicable notify you that temporary discontinuance of service may be required Where prior notice is not practicable and the circumstances warrant such action the telephone company may temporarily discontinue service immediately In case of such temporary discontinuance the telephone company must 1 promptly notify you of such temporary discontinuance 2 afford you the opportunity to correct the situation and 3 inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68 FCC Rules and
17. ake sure the phone is ON In Talk mode by pressing the Speaker button selecting an available line or picking up the handset from the base 2 Press the Directory button to access the phone book 3 Use the VOL or button to scroll to the desired record 4 Press the DIAL Soft key to dial the number OR Dial a directory record while reviewing it Make sure your phone is in idle mode Not in Talk mode 2 Press the Directory button to access the phone book 29 3 Use the VOL or button to scroll to the desired record 4 Press the Speaker Line 1 or Line 2 button Or simply pick up the handset from the base Dialing a One Touch Memory Record While in Talk mode 1 Make sure the phone is ON In Talk mode by pressing the Speaker button selecting an available line or picking up the handset from the base 2 Press the One Touch Memory Log button to access the memory log OR while in idle mode 1 Make sure your phone is in idle mode Not in Talk mode 2 Press the One Touch Memory Log button to select the desired record 3 Press the speaker or line 1 2 or pick up the handset on the base The number dials automatically Display Messages Thefollowing messages show the status of the phone provides Caller ID information or helps you set up and use your phone DELETE ALL Prompt asking if you want to erase all records DELETE Prompt asking if you want to erase the current record ENTER NAME Prompt tellin
18. ate this product For instructions on how to obtain a replacement unit refer to the warranty included in this guide or call customer service at 1 800 511 3180 Or refer inquiries to Telefield NA Inc 4915 SW Griffith Dr Suite 205 Beaverton OR 97005 Attach your sales receipt to this booklet for future reference or jot down the date this product was purchased as a gift This information will be valuable if service should be required during the warranty period Purchase Date Name of Store Limited Warranty What your warranty covers Defects in materials or workmanship For how long after your purchase e Two years from date of purchase What we will do Provide you with a replacement unit The exchange unit is under warranty for the remainder of the original product s warranty period How you get service Properly pack your unit Include any cables etc that were originally provided with the product We recom mend using the original carton and packing materials Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be presented to obtain warranty service Print our name and address and a description of the defect Send via standard UPS or its equivalent to Telefield NA Inc 4915 SW Griffith Dr Suite 205 Beaverton OR 97005 32 Insure your shipment for loss or damage Telefield NA Inc accepts no liability in cas
19. ct Line 2 Use the Line 1 or Line 2 Soft key to select desired mailbox 3 The system will begin playback of messages If the unit has new messages only the new messages will be played otherwise all messages will be played Unit will play messages to the end During message playback the LCD will display the current message informa tion During message playback you can use the PREV and SKIP Soft keys to navigate through your messages Skip will skip to the next message in the list A single press of PREV will replay the current message a double press will play the previous message Note If there are no messages the unit will announce You have NO messages 23 Erasing Messages You may erase messages in the following three ways To erase a message while it is playing 1 Select and play the message you want to erase 2 Press the delete button 3 The current message is erased and the next message plays To erase all previously played messages in a mailbox 1 Make sure the phone is in idle mode 2 Press and hold the delete button for 2 seconds 3 Select either the Line 1 or Line 2 Soft key 4 The screen will display Delete old msgs 5 Press OK Soft key to confirm Remote Access 1 Dial the telephone number to which the answering system is connected 2 Enter the key followed by your 3 digit security code during the outgoing announcement or after you hear the tone NOTE The default security code is 000 3 T
20. e Standby Screen Programming Functions Answering System Answer Mode Record OGM Settings Ring Delay Set Office Time Set Work Hours Set After Hours Call Screening Remote Access Change Pin Voice Mail Call VM Settings Phone Settings Date Time Set Date Time Set Format Time Format Date Format Sound Settings Ring Tones Key Tone Dial Mode Area Code 2nd Call Alert Restore Setting Display Setting Language Contrast Backlight Telephone Operation Making Calls with the Corded Handset Making Calls in Speakerphone Mode Making Calls with the Optional Wired Headset Pre Dialing Answering a Call Ov Ov ui ui Uu Uu 19 19 19 19 20 Switching Between the Speakerphone Handset and Headset Mode Mute Do Not Disturb Flash Inserting a Pause in the Dialing Sequence Redial Reviewing the Redial Numbers Storing a Redial Record in Directory Ringer On Off and Ringer Volume Speakerphone Handset and Headset Volume Hold Conference Calls Answering System Operation Answering System On Off Recording Incoming Messages Monitoring Incoming Calls Memo Record Message Memo Playback Erasing Messages Remote Access Memory Full Caller ID CID Receiving and Storing CID Records Reviewing CID Records Saving a CID Record to the Phone Directory Deleting a CID Record Deleting All Call Records
21. e and then dial a phone number using dial pad the directory or a one touch speed dial 3 Hang up the handset when finished Making Calls in Speakerphone Mode 1 Press the speaker button The unit will automatically select the available line If both lines are available Line 1 will be used first OR Press either the Line 1 or Line 2 button to select the desired line and the speakerphone will engage automati cally 2 Wait for a dial tone and then dial a phone number using dial pad the directory or a one touch speed dial 3 Press the speaker button again when finished Making Calls with the Optional Wired Headset 1 Plug the headset into the Headset jack on the side of the unit 2 Adjust the headset to fit comfortably per the manufacturer s instructions 3 Press the headset button on the phone 4 The phone will automatically select an available line If both lines are available Line 1 will be used first 5 Wait for a dial tone and then dial the phone number using the dial pad the directory or a one touch speed dial NOTE If the headset is not connected or if not completely inserted into headset jack an error tone is heard when the Headset button is pressed NOTE Headset performance may vary widely depending on the quality of the headset Pre Dialing 1 With the phone idle manually enter the telephone number 2 Press the Speaker button or line1 or line 2 button to take a line or pick up the corded handset on
22. e interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experienced radio televi Sion technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies Notice The changes or modifications not expressly approved by the party responsible for compliance could void the user authority to operate the equipment Licensing Licensed under US Patent 6 427 009 Hearing Aid Compatibility This telephone system meets FCC standards for Hearing Aid Compatibility Table of Contents Equipment Approval Information Interference Information Licensing Hearing Aid Compatibility Introduction Parts Checklist Telephone Jack Requirements Important Installation Guidelines Phone Layout Installing the Phone Programming the Phon
23. e of damage or loss Anew unit will be shipped to you freight prepaid What your warranty does not cover e Customer instruction Your Instruction Book provides information regarding operating instructions and user controls Any additional information should be obtained from your dealer Installation and setup service adjustments e Batteries Damage from misuse or neglect Products which have been modified or incorporated into other products Products purchase or serviced outside the USA Acts of nature such as but not limited to lightning damage Product Registration Please register your product on line at www rca4business com You may also complete and mail the product Registration Card if one was received with your unit Product Registration will make it easier to contact you should it ever be necessary Registration is not required for warranty coverage Limitation of Warranty THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED NO VERBAL OR WRITTEN INFOR MATION GIVEN BY TELEFIELD NA INC ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR I
24. edicated SET CLOCK icon flashing when the clock is not set Please go to menu Phone Setting Date Time to set the clock If you subscribe to Caller ID services from your telephone service provider your clock will be set automatically each time you receive a phone call However you will need to set the year by going to the Date Time option in the Phone Settings Menu Programming Functions The system uses a menu structure to give you access to all of the built in features You may program the follow ing items in main menu Answering Sys Voice Mail Phone Settings and Display Setting NOTE During programming you may press the BACK Soft key left at any time to exit the sub menu and return to the main menu or press exit key to exit programming and return to the standby screen NOTE If no key is pressed for 30 seconds the handset or base will automatically exit programming and return to the standby screen Answering System Answering Sys 1 Make sure your phone is OFF not in Talk mode 2 Press the MENU Soft key to go to the main menu 3 Press VOL or button to scroll to Answering Sys 4 Press OK Soft key to confirm You may program the following items Answer Mode Record OGM Settings Answer Mode This is used to set the answering system working mode From the Answering Sys Menu 1 Press the VOL or button to scroll to Answer Mode 2 Press OK Soft key 3 Use the VOL or button to select Line
25. equence Press and hold the button for 2 seconds to insert a delay in dialing sequence when a pause is needed to wait for a dial tone for example after you dial 9 for an outside line or to wait for a computer access tone Each pause counts as one digit in the dialing sequence and is shown as P in the display Redial 1 Press the Speaker button speakerphone mode or press the headset button headset mode or pick up the corded handset from the base 2 The unit will automatically select the available line If both lines are available Line 1 will be used first OR Press a line button to select a line 3 Press the redial button The redial number list is shown 4 Use the VOL or button to select the number Press the DIAL Soft key to dial out the number NOTE If the number you dialed is longer than 32 digits It will not be saved in the redial list and can t be redialed Reviewing the Redial Numbers Your phone records up to three previously dialed phone numbers 1 When the phone is idle press the redial button 2 Use the VOL or 4 button to view previously dialed numbers 3 While the preferred number is displayed press the Speaker Headset a Line button or pick up the corded handset to dial the phone number NOTE If you do not select a line button the unit will automatically select the first available line and the number will be dialed accordingly Storing a Redial Record in Directory 1 Make sure
26. g you to enter a name ENTER NUMBER Prompt telling you to enter a telephone number NEW CALLS Indicates call or calls that have not been reviewed UNAVAILABLE Indicates that the function you want to initialize cannot work at that moment or the function being worked cannot continue The system is busy or some other higher priority function is being performed NO LINE Indicates that the telephone line is not connected LINE IN USE Display on handset while the line is in use EMPTY Indicates there are no CID records in memory BLOCKED Indicates the person is calling from a number which is blocked from transmission UNKNOWN Indicates incoming call is from an area not serviced by CID or the CID information was not sent INCOMPLETE DATA Indicates incorrect CID information received MESSAGE WAITING Indicates a voicemail message is available 30 Backup Battery Operation If the power cord is not plugged into the unit and the battery is available the unit enters Battery Operation Mode In this mode the base is fully functional Troubleshooting Guide Telephone Solutions No dial tone e Check or repeat installation steps Make sure the base power cord is connected to a working electrical outlet Make sure the telephone line cord is connected to the base and the wall jack e Connect another phone to the same jack If it doesn t work the problem might be your wiring or your local service Dial tone is ok but can t dial out Make sure
27. ggle between Line 1 and Line 2 and press OK soft key to select 4 The phone will dial your voicemail access number You may proceed to access your voicemail per your service provider s instructions Settings From the Voice Mail Menu 1 Press VOL or button to scroll to Settings 2 Press OK Soft key 3 Use the VOL or button to toggle between Line 1 and Line 2 and press OK soft key to select 4 Use the dial pad to enter the call in access number for your voicemail Press Delete button to backspace and delete numbers if necessary 5 Press OK Soft key 6 Aconfirmation tone will indicate that your selection has been saved 14 Phone Settings 1 Make sure your phone is in idle mode not in Talk mode 2 Press the MENU Soft key left to go to the main menu 3 Press VOL or 4 button to scroll to Phone Settings 4 Press OK Soft key right to confirm and you may program the following items Date Time Sound Settings Dial Mode Area Code 2nd Call Alert Restore Setting Date Time From the Phone Setting Menu 1 Press the VOL or 4 button to scroll to Date Time 2 Press OK Soft key to confirm and you may program the following items Set Date Time Set Format Set Date Time From the Date Time Menu 1 Press the VOL or button to scroll to Set Date Time 2 Press OK Soft key 3 LCD will display last set time or if the device is new or has been reset to default the LCD will display 12
28. gs Menu 1 Use the VOL or button to scroll to Sound Settings 2 Press the OK Soft key to confirm and you may program the following items Ring Tones Key Tone Ring Tones From the Sound Settings Menu 1 Use the VOL or button to scroll to Ring Tones 2 Press the OK Soft key 3 Use the VOL or button to scroll to select either Line 1 or Line 2 4 Press the OK Soft key to select 5 Use the VOL or 4 button to scroll to select any of eight unique ring tones 6 Press the OK Soft key to select 7 A confirmation tone will indicate that your selection has been saved Note The line 1 default ring tone is melody 1 and the line 2 default is melody 2 Key Tone From the Sound Settings Menu 1 Use the VOL or button to scroll to Key Tone 2 Press the OK Soft key 3 Use the VOL or button to scroll to select either On or Off 4 Press the OK Soft key to select 5 A confirmation tone will indicate that your selection has been saved Note the default setting is On Dial Mode From the Phone Settings Menu 1 Use the VOL or button to scroll to Dial Mode 2 Press the OK Soft key 3 Use the VOL or button to scroll to select either Line 1 or Line 2 4 Press the OK Soft key to select 5 Use the VOL or button to scroll to select either Tone or Pulse 6 A confirmation tone will indicate that your selection has been saved Note the default setting is Tone Area Code
29. he following are commands for the remote menu Press two 2 to play messages press two 2 again to stop Press zero 0 while playing a message to erase Press one 1 to review the previous message Press three 3 to play the next message Press four 4 to turn On and Off the Answering System Press seven 7 to review menu again 4 Enter the remote commands 5 To exit remote operation hang up The system will automatically disconnect the call if the user does not enter a command within 10 seconds NOTE Only the message being played can be erased in remote access mode Memory Full When the answering system memory is full the system answers after 10 rings Memory full will be an nounced and the system will wait for you to enter and your 3 digit security code If you don t enter the security code within 7 seconds the system will hang up You should erase some messages so the answering System may record new messages NOTE The unit also answers after the 10th ring if it is set to Answer Off To access the answering system enter followed by your 3 digit security code 24 Caller ID CID IMPORTANT In order to use this unit s Caller ID features you must subscribe to Caller ID services from your telephone service provider To know who is calling while you are currently on an active call on the same line you must subscribe to Call Waiting Caller ID Service When the unit receives an incoming call with CID information the Caller
30. in Memory section NOTE The left and right navigational buttons allow the cursor to be moved The delete button can be used to delete character or number to the left of the cursor 28 Reviewing Record in One Touch Memory 1 Make sure your phone is in idle mode Not in Talk mode 2 Press the Directory button 3 Press One Touch Memory Log button 1 10 Editing a Directory Record 1 When reviewing the directory records use the VOL or 4 button to scroll to the desired record 2 Press EDIT Soft key to enter edit mode You may now change the name if desired 3 Press OK Soft key to proceed to number change You may now change the number if desired 4 Press OK Soft key to complete NOTE Press the BACK Soft key to keep the previous setting making no changes Deleting a Directory Record 1 When reviewing the directory records list use the VOL or button to scroll to the desired record 2 Press the delete button on the phone to delete the record 3 The screen displays Delete 4 Press the YES Soft key to confirm the deletion Deleting All Directory Records 1 Press the Directory button to activate the phone book record list 2 Press and hold the Delete button on the phone until the screen displays DELETE ALL 3 Press the YES Soft key to cofirm the deletion 4 A confirmation tone will indicate that the process is complete Dialing a Directory Record Dial a directory record while in Talk mode 1 M
31. is activated 2 Press the mute button again to de activate Do Not Disturb This feature is set at individual telephones to disable silence an incoming ring signal When there is an incom ing call the status indicators will function but the phone will not ring 1 When the unit is idle press the DND Delete button 2 Use the VOL or button to select the duration You may choose from 15 minutes 30 minutes 45 minutes 1 hour or 2 hours and increase the duration by 1 hour intervals up to 24 hours 3 Press the OK Soft key to confirm 4 A confirmation tone will indicate that your selection has been saved and the LCD will display DND Timer fol lowed by the length of time in hours and minutes that the ringer will be disabled Additionally the DND Delete button will flash until the unit returns to normal operation 5 cancel press DND delete button again 20 Flash If you subscribe to Call Waiting service from your telephone service provider and you receive an incoming call on while a call is currently active on the same line you will hear an audible tone to indicate another call is waiting Also Caller ID information if available for the waiting call will be displayed 1 To connect to the waiting call press the Flash button on your phone This will place the origian call on hold and connect you to the new incoming call 2 To switch between the two calls press the flash button Inserting a Pause in the Dialing S
32. is a trademark of RCA Trademark Management S A used under license 2009 All rights reserved Model 25215 10009063 Rev00 09 50 Printed in China 25215 Spanish Instruction Book available at www rca4business com 34
33. oft key Use the VOL or button to select On or Off or Change PIN On or Off 3 Press the the OK Soft key to save your selection Note The default setting is On 13 Change Pin You can access the answering system from a tone dialing telephone in another remote location The security code is required for remote access and it prevents unauthorized access to your answering system From the Remote Access Menu 1 Press the VOL or button to scroll to Change Pin 2 Press the OK Soft key The current Remote password shows in the display Default is 000 3 Use the dial pad to enter your 3 digit security code 4 Press the OK Soft key to save the setting NOTE You will need to add before entering your code when dialing in to access your messages Voice Mail This feature is used to conveniently access the voicemail feature offered by your telephone service provider NOTE You must subscribe to telephone service provider offered voicemail on at least one phone line in order for this feature to operate 1 Make sure your phone is in idle mode not in Talk mode 2 Press the MENU Soft key left to go to the main menu 3 Press VOL or 4 button to scroll to Voice Mail 4 Press OK Soft key right to confirm and you may program the following items Call VM Settings Call VM From the Voice Mail Menu 1 Press VOL or 4 button to scroll to Call VM 2 Press OK Soft key 3 Use the VOL or button to to
34. one will retain the last entry it is not necessary to save or acknowledge your selection from this mode Hold In Talk mode press the hold button to place the line on hold The line icon will flash red When the line is on hold the hold alert tone will be emitted to both the held party and to the user that initiated the hold Press the corresponding LINE button to release the hold and resume the held call Conference Calls This system can support 3 way conference calls 1 During a call on Line 1 press the hold button to place the call on hold 2 Press the Line 2 button to get a dial tone Dial the other number and wait for the call to connect 3 Once the 2nd call has connected the user can press the CONF Soft key to establish a 3 way conference call between the two lines 22 Answering System Operation There are two mailboxes in the system One is for Line 7 and another is for Line 2 For memo recording you can select which mailbox is used to record the memo Answering System On Off This function may be switched on or off separately for each line The Answering system light illuminates when the function is activated on at least one line 1 Press the ANS SYS button 2 LCD will display Select Line 3 Press Line 1 or Line 2 Soft key 4 Press the VOL or button to scroll between On and Off 5 Press OK Soft key 6 The unit will play an audible confirmation message Recording Incoming Messages The unit will
35. save 5 Select the Yes or No soft key for Announce Only Your time will be saved automatically NOTE If you select Yes for Announce Only corresponding OGM MUST be recorded first NOTE When the unit is in the Answer Only mode your callers will hear your OGA only and will not have the op portunity to leave a voice message for you Set After Hours This will allow you to set the end or closing time of your business From the Set Office Time Menu 1 Press the VOL or button to scroll to Set After Hours 2 Press the OK Soft key to confirm 3 Use the touch tone pad to set the time 4 Press the OK Soft key to save 5 Select the Yes or No soft key for Announce Only Your time will be saved automatically NOTE If you select Yes for Announce Only the corresponding OGM MUST be recorded first The unit will hang up the call after announcing the greeting when answering the call is in the answering mode NOTE When the unit is in the Answer Only mode your callers will hear your OGA only and will not have the op portunity to leave a voice message for you Call Screening From the Settings Menu 1 Press the VOL or button to scroll to Call Screening 2 Press the OK Soft key Use the VOL or button to select On or Off 3 Press the OK Soft key to save your selection Note the Default setting is On Remote Access From the Settings Menu 1 Press the VOL or button to scroll to Remote Access 2 Press OK S
36. t local number some times cannot be dialed because it requires a 10 digit or 11 digit format Use the FORMAT Soft key to scroll through 7 10 and 11 digit number Number of digits Explanation Example 7 digits 7 digit telephone number i e 555 5555 10 digits 3 digit area code i e 425 555 5555 7 digit telephone number 11 digits Long distance code 1 i e 1 425 555 5555 3 digit area code 7 digit telephone number 4 To dial the displayed number select a Line or press the Speaker or Headset button or pick up the handset from the base 26 If You Did Not Program Your Local Area Code 1 Use the Caller ID button to display the number you want to dial You will only see 10 digit numbers i e 234 555 1234 2 Press the Speaker button headset button or select a Line or simply pick up the handset from the base to dial the displayed number You may adjust the number format by pressing the FORMAT Soft key before dialing Call Waiting Caller ID This feature allows you to see who is calling when you hear the call waiting beep The caller identification information appears in the display after you hear the tone Press the Flash button to put the current call on hold and answer the incoming call IMPORTANT In order to use this unit s Caller ID features you must subscribe to Caller ID services from your telephone service provider To know who is calling while you are currently on an active call on the same line you must subscribe
37. the type of phone service you are subscribed to is TONE or PULSE Memory dialing doesn t work Did you follow the proper dialing sequence Date Time setting is restored to default setting May be cause by a power failure Set Date Time again Caller ID Solutions No Display Make sure the unit is connected to a non switched electrical outlet Disconnect the power adapter from the base and reconnect it No Caller ID You must be subscribed to the standard Name Number Caller ID service from your local telephone company to receive CID information General Product Care To keep your unit working and looking good follow these guidelines Avoid dropping the handset as well as other rough treatment to the phone Clean the phone with a soft cloth Never use strong cleaning agents paint thinner abrasive powder alcohol or other chemical products to clean the unit Doing so will damage the finish Retain the original packaging in case you need to ship the phone at a later date 31 Warranty Assistance If trouble is experienced with this equipment for warranty information please contact customer service at 1 800 511 3180 If the equipment is causing harm to the telephone network the telephone company may require that you disconnect the equipment until the problem is resolved Any unauthorized repairs changes or modifications not expressly approved by Telefield NA Inc could void the user s authority to oper
38. to Call Waiting Caller ID Service Directory and One Touch Memory You may store data in the Directory up to 99 records or a One Touch Memory Log 10 buttons located to the right of the number pad on the base The Directory and each One Touch Memory Log stores up to 16 characters and 32 digits Adding Directory Entries Make sure your phone is in idle mode not in Talk mode 2 Press the Directory button 3 Press the NEW Soft key The screen displays Enter Name Use the number pad to input a name NOTE More than one letter is stored in each of the number keys so it requires more than one press for some letters For example for the letter B press the number 2 key twice To add a space press the 1 key NOTE The name field cannot be left empty 4 Press OK Soft key The screen displays Enter Number 5 Use the touch tone pad to input a telephone number TIP Press and hold the button for 2 seconds to insert a pause in a number if necessary 6 Press the OK Soft key to complete NOTE If Memory Full shows in the display you should delete or or more unncecessary records and repeat above steps to continue the call record NOTE Press the Delete button key will delete the last number or character during editing 27 Storing a Record in the One Touch Memory Buttons 1 Make sure your phone is in idle mode Not in Talk mode 2 Press STORE Soft key 3 The screen displays Select Button Location Press a One Touch Memor
39. y NOTE If you want to change the format of the CID number to 7 10 or 11 digits and save it in the directory press the FORMAT Soft key to format the CID number first before pressing the STORE Soft key See the Dialing Back section for more information on formatting a number 25 Deleting a CID Record Press the Delete button to delete the record shown in the display The screen displays DELETE Press the YES Soft key to confirm The screen will then display the next record If no more records remain the LCD will display No Entries Deleting All Call Records This feature allows you to clear all CID records at once 4 While viewing a CID record press and hold the Delete button The screen displays Delete All 5 Press YES Soft key to comfirm Dialing Back When reviewing CID records you can dial back the numbers showing on the display by pressing the headset button or the Speaker button or the Line 1 or Line 2 buttons as well as by picking up the corded handset If You Programmed Your Local Area Code 1 Use the Caller ID button to display the number you want to dial 2 If you see a number with 7 digits i e 555 1234 then the call was received from within your area code However this does not guarantee the call is a local call If you see a number with 11 digits i e 1 234 555 1234 then the call received was not from your area code 3 adjust the phone number format use the FORMAT Soft key For instance 7 digi
40. y Log button 1 10 to save the record in that memory location NOTE If there is a record stored in selected memory location press REPLACE Soft key to confirm overwrite or press the BACK Soft key then select a new location 4 The screen displays Enter Name 5 Use the number pad to enter a name NOTE More than one letter is stored in each of the number keys so it requires more than one press for some letters For example for the letter B press the number 2 key twice To add a space press the 1 key NOTE The name field cannot be left empty 6 Press OK Soft key The screen displays Enter Number 7 Use the number pad to input a telephone number TIP Press and hold the button for 2 seconds to insert a pause in a number if necessary 8 Press the OK Soft key to save Reviewing Directory Records NOTE Remove before Reviewing Director Records after Storing a Record in the One Touch Memory Buttons section 1 Make sure your phone is in idle mode Not in Talk mode 2 Press the Directory button 3 Press the VOL or 4 button to scroll through the records OR Press the number keys to go to the name of the records started with the corresponding character Editing a Name or Number Stored in the One Touch Memory Log 1 Press the Directory button 2 Press the One Touch Memory Log button 1 10 3 Press the EDIT Soft key and edit the content according to the steps in the Storing Record in One Touch Dialing
41. your phone is in idle mode not in Talk mode 2 Press the Redial button then use the VOL or button to scroll to the desired redial number 3 Press the STORE Soft key 4 The screen displays Enter Name Input a name by pressing the keypad 21 NOTE More than one letter is stored in each of the number keys so it requires more than one press for some letters For example for the letter B press the number 2 key twice To add a space press the 1 key NOTE A name must be assigned otherwise the record cannot be stored 5 Press the OK Soft key The desired redial number shows in the display 6 You can edit the telephone number by using the Delete button key and number keys 7 Press OK Soft key to save your entry Ringer On Off and Ringer Volume 1 Make sure your phone is in idle mode not in Talk mode 2 Press the VOL or button to activate the ringer volume setting 3 Press either the LINE 1 or LINE 2 Soft key to select the desired line 4 The LCD will display the volume range and currently selected volume in an ascending series of bars 5 Press the VOL or button up or down to increase or decrease the volume in steps 6 The system will retain the last entry it is not necessary to save or acknowledge your selection from this mode Speakerphone Handset and Headset Volume While the phone is in use during the desired mode press the VOL or button until you reach your preferred listening level The ph
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