Polycom VVX 1500 D User's Manual
Contents
1. 000000000000 cfg file from the distribution as a template For example create 0004f2be80a6 cfg 2 Add contents to the master configuration file For example version 1 0 encoding utf 8 standalone ves 1 Default Master SIP Configuration File Edit and rename this file to lt Ethernet address gt cfg for each phone RCSfile 000000000000 cfg v Revision 1 18 sip ld phone1_0004f2be80a6 cfg phone1 cfg sip_VVXs cfg sip cfy amp LOG_FILE_DIRECTORY OVERRIDES_DIRECTORY CONTACTS_DIRECTORY LICENSE DIRECTORY APPLICATION SPIP300 APPLICATION SPIP500 APPLICATION SPIP301 APPLICATION SPIP501 APPLICATION SPIPB00 APPLICATION SPIP601 APPLICATION SSIP4000 Warning The order of the configuration files listed in CONFIG FILES is significant e The files are processed in the order listed left to right e The same parameters may be included in more than one file e The parameter found first in the list of files will be the one that is effective This provides a convenient means of overriding the behavior of one or more phones without changing the baseline configuration files for an entire system Downloading the New Configuration To download the new configuration to the phones 1 Toreboot the phones press the Menu key and select Settings gt Advanced gt Reboot Phone When prompted enter the administrator password and press the Enter soft key The phone will rebo2. eissi sse oik ele hae BERA Age pak paga RE UR aaa aai 2 4 Modifying Phone s Configuration Using the Web Interface 2 7 Setting Up the Provisioning Server 00000 2 10 Deploying Phones From the Provisioning Server 2 12 Upgrading the Phone s Software 0 eee eee eee 2 16 Locating the Latest Software 2 16 Downloading New Software to the Phone 2 17 3 Troubleshooting the Polycom VVX 1500 D Phone 3 1 Calling ounie dees town ER I e a TERR CERRAR A D Pd 3 1 Polycom VVX 1500 D Display sseeeeesee I 3 2 A Configuration Files eee eaaa ee eee eee s A Master Configuration File eea eee A 2 Application Configuration File eee sese A 3 Protocol lt volpProt gt ssseeee e A 3 User Preferences lt up gt sessleeeeee e A 4 Video Settings lt video gt eee eaaa eee A 4 Call Handling Configuration lt call gt 00 cece eee eee A 5 Event Logging slog gt san gig me esa weet en renee meee es A 5 vi Deployment Guide for the Polycom VVX 1500 D Phone Security 56c 9 ah soera Kg E Ba E I CERE EP EL ES UE A 5 Microbrowser lt mb gt cee cece eee ee A 6 Per Phone Configuration File 0 0 0 2 eee eee A 6 Registration lt reg gt 0 0 0 0 eee eee eee A 7 B Miscellaneous Administrative Tasks B 1
3. helpful if troubleshooting is required Access to a time server enables display of the current date and time on the phone s display For more information refer to Setting Up the Provisioning Server on page 2 10 Deployment Guide for the Polycom VVX 1500 D Phone Supported Phone Features The following features are supported on the Polycom VVX 1500 D Touch screen for data entry Six line appearances Place a call to an extension or H 323 URL Hold Resume Consultative and blind transfer Video on off Single button voicemail dialing Message Waiting Indicator Shared line appearance call forking no busy lamp field LDAP Active Directory integration Local call directory Placed Call Missed Call Received Call lists Three way audio conference with management options join split mute Mid call video audio negotiation Electronic hookswitch with supported headsets Enhanced feature keys and configurable soft keys Audio call recording and playback USB flash drive required Digital picture frame USB flash drive required Multiple language support provisioning server required Full interactive browser Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 D Transferring or forwarding H 323 calls Joining of remaining parties when H 323 conference host exits Multiple H 323 servers SRST SIP server redundancy Far end camera control Conveying microphone mute status between endp
4. is supported H 323 gatekeepers are optional but if available they must be used If a gatekeeper is not configured or unavailable calls can still be made if so configured Note Setting Up the Polycom VVX 1500 D Phone Support of the SIP protocol for telephony signaling can be disabled on the Polycom VVX 1500 D such that all calls would be routed via the H 323 protocol Video calls are supported to the following Polycom endpoints bridges call servers or gatekeepers media servers Make Model Protocol Software Version Polycom RMX 1000 H 323 SW 1 1 1 8787 Polycom RMX 2000 H 323 SW 4 0 2 7 Polycom HDX 9000 series SIP ISDN H 323 SW 2 5 0 6 Polycom HDX 8000 SIP ISDN H 323 SW 2 5 0 6 Polycom HDX 7000 SIP ISDN H 323 SW 2 5 0 6 Polycom HDX 6000 SIP ISDN H 323 SW 2 5 0 6 Polycom HDX 4000 SIP ISDN H 323 SW 2 5 0 6 Polycom VSX 8000 SIP ISDN H 323 SW 9 0 5 1 Polycom VSX 7000s and VSX SIP ISDN H 323 SW 9 0 5 1 7000e Polycom VSX 6000 and 6000a SIP ISDN H 323 SW 9 0 5 1 Polycom VSX 5000 SIP ISDN H 323 SW 9 0 5 1 Polycom VSX 3000 SIP ISDN H 323 SW 9 0 5 1 Polycom V7007M SIP ISDN H 323 SW 9 0 5 1 Polycom V500 SIP ISDN H 323 SW 9 0 5 1 Refer to the Helease Notes for the latest list of supported Polycom endpoints bridges call servers or gatekeepers media servers and any supported third party products Any issues and possible workarounds with any
5. supplied This process may take some time 2 Decide how you want the phones to behave Refer to Configuring the Phones on page 2 3 3 Once the bootup process is complete you can change the phone s configuration through a web interface Refer to Modifying Phone s Configuration Using the Web Interface on page 2 7 Deployment Guide for the Polycom VVX 1500 D Phone WE POLYCOM 4 If you choose to manage a group of phones through a provisioning server you need to Setup a provisioning server and download the appropriate files Refer to Setting Up the Provisioning Server on page 2 10 Create configuration files to support the required features on the phones Refer to Deploying Phones From the Provisioning Server on page 2 12 For installation and maintenance of the Polycom VVX 1500 D phone the use of a provisioning server is strongly recommended This allows for flexibility in installing upgrading maintaining and configuring the phone Configuration log language and directory files are normally located on this server Allowing the phone write access to the server is encouraged The phone is designed such that if it cannot locate a provisioning server when it boots up it will operate with internally saved parameters This is useful for occasions when the provisioning server is not available but is not intended to be used for long term operation of the phones Because of the large number of optional installations
6. the Polycom VVX 1500 D phone This appendix contains information on Master Configuration File MAC address cfg or 000000000000 cfg Application Configuration File sip cfg e Per Phone Configuration File phonel cfg The application configuration files dictate the behavior of the phone once it is running the executable specified in the master configuration file For detailed information including permitted values default values and a brief description on the complete set of configuration parameters available to you in the configuration files refer to the Configuration Files appendix of the latest SIP Administrator s Guide Configuration files should only be modified by a knowledgeable system administrator Applying incorrect parameters may render the phone unusable The configuration files which accompany a specific release of the SIP software must be used together with that software Failure to do this may render the phone unusable In the tables in the subsequent sections Null should be interpreted as the empty string that is attributeNamez when the file is viewed in an XML editor To enter special characters in a configuration file enter the appropriate sequence using an XML editor amp as amp amp as amp quot as amp apos e lt as amp lt gt as amp gt Deployment Guide for the Polycom VVX 1500 D Phone Note You can also make changes to the configuration files through the web inter
7. then the H 323 protocol is used If both are defined then the one that is defined first is used For example if dir corp attribute 4 type is SIP address and dir corp attribute 5 type is H323 address then the SIP protocol is used By default the user is presented with protocol routing choices when a call could be placed with more than one protocol from its current context The user must choose between SIP and H 323 to place a call by pressing the appropriate soft key Calls made using H 323 cannot be forwarded or transferred The Transfer and Forward soft keys are not displayed during an H 323 call on a Polycom VVX 1500 D phone The Forward soft key is not displayed on the idle display of a Polycom VVX 1500 D phone if the primary line is an H 323 line Ifa Polycom VVX 1500 D user presses the Transfer soft key during an H 323 call on a Polycom VVX 1500 D phone no action is taken The auto divert field in the local contact directory entry is ignored when a call is placed to that contact using H 323 Ifaconference host ends a three way conference the call and one of the party is connected by H 323 that party is not transferred to the other party Setting Up the Polycom VVX 1500 D Phone Modifying Phone s Configuration Using the Web Interface Note Note You can make changes to the phone s configuration through the web interface to the phone The factory default username and password for the web interface i
8. After the reboot is complete select General from the menu tab A web page similar to the one shown below appears POLYCOM VVX Configuration Home General Network H 323 Lines General Configuration Parameters User Preferences Time Audio Processing Video Processing Background Sampled Audio Microbrowser Logging Applications Power Saving User Preferences Headset Memory Mode Use Directory Names One Touch Voice Mail Bypass Instant Message Welcome Sound All Boot Welcome Sound Warm Boot Picture Frame Settings ma Sj k Make the desired configuration changes For example under Call Settings scroll down on page shown above change the Preferred Protocol for Protocol Routing to H 323 If you make any changes scroll down to the bottom of the section m Select the Submit button You can now instruct your users to start making H 323 calls Setting Up the Provisioning Server The protocol that will be used to transfer files from the provisioning server depends on several factors including the phone model and whether the BootROM or SIP application stage of provisioning is in progress By default the phones are shipped with FTP enabled as the provisioning protocol You can use any computer on the network as the provisioning server providing the application image and configuration files for the Polycom VVX 1500 D phone For more information refer to Sett
9. Setting Up an FTP Server Index eeeee eR RRRRR Os Index Overview WE POLYCOM This guide provides information for system administrators who want to deploy the Polycom VVX 1500 D Business Media Phone in an H 323 environment It also describes how to upgrade the phone s software when it is connected in an H 323 environment The phone must be running SIP application 3 2 2 phone software or later The topics in this guide include Setting up the Polycom VVX 1500 D phone in one of two ways Changing the phone s configuration through a web interface Refer to Modifying Phone s Configuration Using the Web Interface on page 2 7 Setting up a provisioning server and changing the configuration files to work in an H 323 environment Refer to Setting Up the Provisioning Server on page 2 10 Deploying Phones From the Provisioning Server on page 2 12 and Configuration Files on page A 1 Troubleshooting any issues with the phone Refer to Troubleshooting the Polycom VVX 1500 D Phone on page 3 1 The topics in this chapter include Supported Phone Features Unsupported Phone Features Polycom strongly recommends that you connect the Polycom VVX 1500 D to the LAN using the included network cable A LAN connection enables access to a provisioning server as well as a time server A provisioning server facilitates software upgrades language support configuration management and diagnostic logging which is
10. WO POLYCOM gt Deployment Guide for the Polycom VVX 1500 D Business Media Phone SIP 3 2 2 November 2009 1725 16823 001 Rev A Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this
11. and configurations that are available this section focuses on one particular way that the SIP application and the required external systems might initially be installed and configured in your network 5 Optional Upgrade the phone software after changing the configuration files and deploying the phones Out of the box the Polycom VVX 1500 D phone is running BootROM 4 2 1 and SIP 3 2 2 To determine the BootROM version running on the phone press the Menu key select Settings gt Status gt Platform gt Phone and then scroll down to BootROM To determine the SIP application version running on the phone press the Menu key and then select Settings gt Status gt Platform gt Application gt Main Refer to Upgrading the Phone s Software on page 2 16 For more information on configuring the Polycom VVX 1500 D phone refer to the latest SIP Administrator s Guide which is available at http www polycom com support video business media phones vvx15 00d html Connecting the Phone to the Network Note Connecting the Polycom VVX 1500 D phone to the network is optional but highly recommended for the reasons discussed at the beginning of this chapter Setting Up the Polycom VVX 1500 D Phone The following figure shows how to connect the phone to the network To connect the Polycom VVX 1500 D phone to the network 1 Clamp a ferrite clamp around the cable 2 C
12. dit the H 235 security parameter as shown below Enable media encryption Enabled media encryption offered Deployment Guide for the Polycom VVX 1500 D Phone Disable media encryption required ae eee ee a ee m viis iid amp call autoRouting TA aki ng Hwa 07 ew Gl security EG H236 sec H235 mediaEncryption offer 1 sec H235 mediaEncryption require 0 microbrowser aca ta P m ADA ANUT d a tma Microbrowser mb This attribute s settings control the home page proxy and size limits to be used by the Polycom Browser when it is selected to provide services Edit the microbrowser parameters as shown below e Set the idle display home page URL and refresh rate Set the main browser home page URL and idle timeout pi a vt Pe m a e r m ENT ic has mediaEreryynturi require bg S microbrowser SEQ main mb main home http apps company com apps MyApps aspx mb main idleTimeout 300 FQ idleDisplay amp mb idleDisplay home http apps company com apps ldle aspx amp mb idleDisplay refresh 30 el limits mb limits nodes mb limits cache Per Phone Configuration File This section covers the parameters in the per phone example configuration file phonel cfg This file would normally be used as a template for the per phone configuration files The important parameters for the Polycom VVX 1500 D phone include e Registration lt reg gt Specify the r
13. egistration protocol Configuration Files Registration lt reg gt The Polycom VVX 1500 D phone supports six registrations x 1 to 6 Edit the reg parameter as shown below to reflect the registered lines that you want to appear on the phone A fer Ng reas iun P UM Rm ntum um e reg g i 49 reg 1 address 1301 reg 1 label 1301 reg 1 displayName reg 1 protocol SIP reg 1 protocol H323 reg 1 server H323 1 port reg 1 server H323 1 address reg 2 address reg 2 label reg 2 displayName reg 2 protocol SIP reg 2 protocol H323 reg 2 server H323 1 port reg 2 server H323 1 address 1720 132 168 1 1 1302 1302 VVX2345 0 1 1720 192 158 1 1 Deployment Guide for the Polycom VVX 1500 D Phone Miscellaneous Administrative Tasks This appendix provides information that may be required to administer the Polycom VVX 1500 D phone This includes Setting Up an FTP Server For other miscellaneous tasks refer to the Miscellaneous Administrative Tasks appendix of the latest SIP Administrator s Guide Setting Up an FTP Server A simple provisioning configuration uses File Transfer Protocol or FTP Although FTP servers are free they require installation and use logins and passwords A free and popular server Filezilla Server is available for Windows at http filezilla project org This application has been tested with the So
14. er encas Deployment Guide for the Polycom VVX 1500 D Phone Symptom Problem Corrective Action The user could not place a call The call was placed using the Verify that the user isusing a line that is incorrect protocol registered to use the appropriate protocol Do the following 1 Press the Menu key 2 Select Status Lines and then select the line you used to make the call The following figure shows three registered lines and the protocol used for each line Line Select El Line 1 6565 SiP Registered Line 2 0616565 H 323 Registered Line 3 5104 SIP H 323 Registered Polycom VVX 1500 D Display Symptom Problem Corrective Action The time and date are flashing You have disconnected the Do one of the following phone from the network LAN or e Reconnect the phone to the network there is no SNTP server configured Disable the time and date display on the phone per the instructions below 1 Press the Menu key and then select Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays Scroll to Disable and then press Select soft key 2 Pressthe Menu key again to return to the idle screen The idle screen no longer displays the time and date Configuration Files Caution Note This appendix provides detailed descriptions of certain configuration files used by the SIP application running on
15. face to the phone Using your chosen browser enter the phone s IP address as the browser address For more information refer to Modifying Phone s Configuration Using the Web Interface on page 2 7 Changes made through the web interface are written to the override file highest priority These changes remain active until Settings gt Advanced gt Admin Settings gt Reset to Default gt Reset Local Config is performed Master Configuration File Master configuration files contain the following XML attributes e APP FILE PATH CONFIG FILES e MISC FILES LOG FILE DIRECTORY e CONTACTS DIRECTORY e OVERRIDES DIRECTORY LICENSE DIRECTORY For example e m comment Default Master SIP Configuration File comment Edit and rename this file to lt Ethernet address gt cfg for each phone amp comment RCSfile 000000000000 cfg v Revision 1 18 APPLICATION APP FILE PATH sip ld CONFIG FILES phone1_O0004f2be80a6 cfg phone1 cfg sip VVXs cfg sip cfy amp MISC FILES X deem LOG FILE DIRECTORY OVERRIDES DIRECTORY CONTACTS DIRECTORY LICENSE DIRECTORY APPLICATION SPIP300 APPLICATION SPIP500 APPLICATION SPIP301 APPLICATION SPIP501 APPLICATION SPIPBO0 APPLICATION SPIP601 APPLICATION SSIP4000 Configuration Files Application Configuration File The configuration file sip cfg contains SIP protocol and core configuration settings that would typically appl
16. hich describe the basic and advanced features available on the phone e SIP Administrator s Guide which describes how to configure customize manage and troubleshoot Polycom SoundPoint IP SoundStation IP and VVX phone systems e Technical Bulletins which describe workarounds to existing issues and provide expanded descriptions and examples Release Notes which describe the new and changed features and fixed problems in the latest version of the software For support or service please contact your Polycom reseller or go to Polycom Technical Support at http www polycom com support voice Polycom recommends that you record the phone model numbers software both the BootROM and SIP and partner platform for future reference Polycom VVX 1500 D MAC Address BootROM version SIP Software version Partner Platform Deployment Guide for the Polycom VVX 1500 D Phone Contents About This Guide eere H 1 Overview i249 x va eaaa eee eaaa eaaa aaa ER ras HT Supported Phone Features_ eee aee 1 2 Unsupported Phone Features cece eee eee 1 2 2 Setting Up the Polycom VVX 1500 D Phone 2 1 Connecting the Phone to the Network 0 000 e ee eee ee 2 2 Configuring the Phones isse ces e eR eR ERES HERE ened eee 2 3 Time and Date Display eea eaaa eea 2 4 BrfOWSeR sini nag a RS E AE Ga aaa pa a ag BG aa SEAN CREE 2 4 H 323 Protocol
17. ile 4 Downloading the New Configuration Creating a Per Phone Configuration File To create a per phone configuration file Obtain the phone s MAC address from the barcoded label on underside of phone or on the outside of the shipping box 1 Create a per phone configuration file by using the phonel cfg file from the distribution as a template For example create phone1 0004f2be80a6 cfg Setting Up the Polycom VVX 1500 D Phone 2 Add contents to the per phone configuration file For example comment phonet El reg reg 1 address reg 1 label reg 1 displayName reg 1 protocol SIP reg 1 protocol H323 reg 1 server H323 1 port reg 1 server H323 1 address reg 2 address reg 2 label reg 2 displayName reg 2 protocol SIP 47 reg 2 protocol H323 reg 2 server H323 1 port reg 2 server H323 1 address BG call S autoOffHook call autoOffHook 1 enabled call autoOffHook 1 contact 4 call autoOffHook 1 protocol Example Per phone Configuration File 1301 1301 VVX1234 0 1 1720 192 168 1 1 1302 1302 VVX2345 0 1 1720 192 168 1 1 1111 H323 Creating an Application Configuration File To create an application configuration file 1 Create an application configuration file by using the sip cfg file from the distribution as a template For example create sip_VVXs cfg Deployment Guide for the Polycom VVX 1500 D Phone 2 Add contents
18. ing Up an FIP Server on page B 1 For organizational purposes configuring a separate log file directory override directory contact directory and license directory is recommended but not required The different directories can have different access permissions For example for LOG CONTACTS and OVERRIDES allow full access read and write and for all others read only access Setting Up the Polycom VVX 1500 D Phone Note The instructions below are written using FTP server as the provisioning server but they also apply to any TFTP or HTTP server Note The factory default username and password for the phone is PlemSplp To set up the provisioning server 1 Create a directory to store the application image and the configuration files For example C test VVX1500 2 Extract all files from the distribution zip file to the newly created directory Maintain the same folder hierarchy The distribution zip file contains many files but only the following are required 2345 17960 001 sip 1d phonel cfg sip cfg 000000000000 cfg SoundPointIPWelcome wav Note If you want your users to be able to change the language displayed on their phone all of the SoundPointIP dictionary xml files are also required Refer to the SIP Release Notes for a detailed description of each file in the distribution The Release Notes can be found at http www polycom com support video business media phones vv x1500d h
19. nfiguration Home General Network SIP H 323 Lines H 323 Configuration Parameters H 323 Settings H 323 Security Settings H 323 Settings Local H 323 Port Auto Gatekeeper Discovery DTMF Signaling Channel DTMF Signaling Channel Alphanumeric Mode DTMF Signaling Channel Signal Servers d Make the desired configuration changes For example verify that H 323 Protocol is enabled e Select the Submit button The phone will reboot Note You must select the Submit button and reboot the phone for each page where you make changes otherwise any changes you make on that page will be lost Setting Up the Polycom VVX 1500 D Phone f After the reboot is complete select Lines from the menu tab A web page similar to the one shown below appears POLYCOM VVX Configuration Home General Network SIP Lines Line Parameters Line 3 Line 4 SIP Settings SIP Protocol H 323 Settings Port Registration Time Identification li Authentication User ID Authentication Password il g Make the desired configuration changes For example under Line 2 enable H 323 Protocol set the Gatekeeper Address to 172 23 31 144 set Display Name to Bob Smith set Address to 0222465 and set Label to 0222465 h If you make any changes scroll down to the bottom of the section i Select the Submit button The phone will reboot Deployment Guide for the Polycom VVX 1500 D Phone j
20. ng softk eys sampled audj Video Settings lt video gt i Edit the video parameter as shown below e Set the call rate to your organization s desired value e Set the maximum call rate to your organization s desired value Lr ae a MOU LAM n urne ee NA qos T peaosi E UM imei saf 1 SoundPointlPWelcome wav video video callRate 768 video maxCallRate 896 SQ call Configuration Files Call Handling Configuration lt call gt Edit the call parameter as shown below Set the H 323 auto answer flag to the desired value e Sethe microphone mute and video mute auto answer flags to the desired values e Set the auto routing preference to protocol e Set the auto routing preferred protocol to H323 ive SMT AP aM PRI e A 4 WOE nd video marGallRaken ma cee Ru re E call call autoAnswer SIP call autoAnswer H323 call autoAnswer micMute 1 call autoAnswer videoMute 0 call autoAnswer ringClass 4 call autoRouting preference protocol all autoRouting preferredProtacol H323 SLUT Wo amm P och mt VENTES Event Logging log By default log level change h323 is set to 4 Minor error graceful recovery The permitted values are 0 to 5 Security sec Note The H 235 Voice Profile implementation is Polycom HDX compatible OpenSSL based Diffie Hellman key exchange and AES 128 CBC encryption algorithms are used to encrypt the RTP media E
21. of the above mentioned products are also documented in the Release Notes Configuration changes can be performed centrally at the provisioning server or locally For detailed information on configuration file settings refer to e Protocol lt volpProt gt on page A 3 User Preferences lt up gt on page A 4 Video Settings lt video gt on page A 4 e Call Handling Configuration call on page A 5 e Security lt sec gt on page A 5 Registration lt reg gt on page A 7 Deployment Guide for the Polycom VVX 1500 D Phone The following information should be noted If the phone has only the H 323 protocol enabled it cannot be used to answer SIP calls If the phone has only the SIP protocol enabled it cannot be used to answer H 323 calls If both SIP and H 323 protocols are disabled by mistake the phone will continue to work as a SIP only phone however the phone is not registered you are able to send and receive SIP URL calls The protocol that is used to place a call is stored in the placed call list of the user s phone The protocol to be used when placing a call from the user s local contact directory is unspecified by default The user can select SIP or H 323 The protocol that is used when placing a call from the user s corporate directory depends on the order of the attributes in the corporate directory If only SIP address is defined then the SIP protocol is used If only H323 address is defined
22. oints Overview Deployment Guide for the Polycom VVX 1500 D Phone Setting Up the Polycom VVX 1500 D Phone The Polycom VVX 1500 D phone is designed to be used like a regular phone on a public switched telephone network PSTN It is a business media phone that combines advanced business telephony one touch video real time presence and integrated business applications into one seamless lifelike communications experience The phone provides a powerful yet flexible IP communications solution delivering excellent video and voice quality The high resolution color graphic display supplies content for call information multiple languages directory access and system status The phone supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning custom ring tones and local audio and video conferencing With the Polycom VVX 1500 D phone you can now have connectivity to any native H 323 video environment using the H 323 protocol For the package parts list and instructions on how to assemble the phone refer to the Polycom VVX 1500 Quick Start Guide which is in the phone package This chapter provides basic instructions for setting up Polycom VVX 1500 D phones when managed in an H 323 environment 1 Connect the phone to the local area network LAN using the supplied network cable Refer to Connecting the Phone to the Network on page 2 2 The phone will boot up once power is
23. om Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide This guide explains how to deploy the Polycom VVX 1500 D Business Media Phone in an H 323 environment In this environment you will be able to conduct both voice and video calls and conferences In this guide you will find everything you need to set up the Polycom VVX 1500 D phone in an H 323 environment Be sure to verify that your network is prepared for configuring the phone The following related documents for the Polycom VVX 1500 D phone are available e Quick Start Guide which describe how to assemble the phone e User Guide w
24. on refer to section Upgrading the SIP Application in the latest SIP Administrator s Guide at http www polycom com support video business media phones vvx15 O0d html Locating the Latest Software To determine the latest software version go to the VoIP SIP Software Release matrix on the Polycom Customer Support web site at http downloads polycom com voice voip sip sw releases matrix html Setting Up the Polycom VVX 1500 D Phone Download the latest software and release notes from http www polycom com support video business media phones vvx15 O0d html to the provisioning server Downloading New Software to the Phone To download the new SIP application to the phone you need to Extract all files from the distribution zip file as you did in Setting Up the Provisioning Server on page 2 10 Verify that the configuration files you created for Deploying Phones From the Provisioning Server on page 2 12 will work with the new SIP application New and changed configuration parameters are described in the Release Notes Follow the instructions in Deploying Phones From the Provisioning Server to download the new SIP application you will not need to change the master configuration files unless you change the names of the per phone or application configuration files Deployment Guide for the Polycom VVX 1500 D Phone 2 18 Troubleshooting the Polycom VVX 1500 D Phone This chapter contains general troubleshooting inf
25. onnect the 25 foot Network Cable to the LAN jack on the phone 3 Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port Note AC power adapters are not included in the basic phone package Using the supplied network cable the phone can be powered from a Power over Ethernet PoE compliant switch or hub Power over Ethernet is the default connection for the phone Configuring the Phones Before you can allow users to place and answer calls you must make some basic configuration changes This section provides information for making configuration changes for Time and Date Display Browser e H 323 Protocol To troubleshoot any problems with the Polycom VVX 1500 D phones on the network refer to Troubleshooting the Polycom VVX 1500 D Phone on page 3 1 Deployment Guide for the Polycom VVX 1500 D Phone For more information on all of the configuration parameters that you can change refer to the latest SIP Administrator s Guide at http www polycom com support video business_media_phones vvx15 00d html Time and Date Display Browser H 323 Protocol The phone maintains a local clock and calendar Time and date can be displayed in certain operating modes such as when the phone is idle and during a call The clock and calendar must be synchronized to a remote Simple Network Time Protocol SNTP timeserver The time and date displayed on the phone will flash contin
26. ormation to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H 323 environment The phone can provide feedback in the form of on screen error messages status indicators and log files for troubleshooting issues For detailed information on error messages log files testing the phone hardware and phone issues along with likely causes and corrective actions refer to the Troubleshooting chapter of the latest SIP Administrator s Guide This chapter presents phone issues likely causes and corrective actions for the Polycom VVX 1500 D phone in an H 323 environment Issues are grouped as follows Calling e Polycom VVX 1500 D Display Review the latest Release Notes for the SIP application for known problems and possible workarounds Calling Symptom Problem Corrective Action The line icon shows an unregistered line icon Verify that the appropriate configuration parameters are set correctly Verify that the call server is functioning correctly The phone line is unregistered The Polycom VVX 1500 D selects a lower quality codec H 261 when the called endpoint also supports H 264 The Polycom VVX 1500 D selects which audio video codecs to transmit based on the far end endpoint s order of codecs in their supported list Verify that the appropriate configuration parameters are set correctly Check the value of volpProt SDP answer useLocalPref
27. ot The following messages will appear on the screen 2 15 Deployment Guide for the Polycom VVX 1500 D Phone Waiting for network to initialize Downloading new application Checking new application Saving new application Checking new application Loading application Running lt application filename gt Welcome The reboot process will take some time Ensure that the configuration process completed correctly For example on the phone press the Menu key and then select Status gt Platform gt Application to see the SIP application version and Status gt Platform gt Configuration to see the configuration files downloaded to the phone Monitor the provisioning server event log and the uploaded event log files if permitted All configuration files used by the provisioning server are logged To make changes to the information that is logged refer to Event Logging lt log gt on page A 5 You can now instruct your users to start making H 323 calls Upgrading the Phone s Software To upgrade the phone s software you will need to Download the latest SIP application to the provisioning server from the Polycom VVX 1500 D support page where you found this deployment guide Refer to Locating the Latest Software on page 2 16 Download the new SIP application to the phone Refer to Downloading New Software to the Phone on page 2 17 For more information on upgrading the SIP applicati
28. product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2009 Polycom Inc All rights reserved Polyc
29. s Polycom and 456 respectively the username is case sensitive Blind transfer call recording picture frame corporate directory LDAP Integration and phone server redundancy cannot be enabled disabled through the web interface You cannot change the displayed language through the web interface You must make changes for these features through the configuration files Refer to Deploying Phones From the Provisioning Server on page 2 12 Changes made through the web interface are written to the override file highest priority These changes remain active until Settings Advanced Admin Settings Reset to Default Reset Local Config is performed To configure the phone through the web interface gt gt Using your chosen browser do the following a Togetthe phone s IP address press the Menu key and then selecting Status gt Platform gt Phone Scroll down to see the IP address b Enter the phone s IP address as the browser address You will be prompted for the web interface username and password A web page similar to the one shown below appears POLYCOM VVX Configuration Home General Network SIP H 323 Lines Welcome to the VVX Configuration Utility Select an area to configure from the menu above rr og i ee E Deployment Guide for the Polycom VVX 1500 D Phone c To make changes to the phone s H 323 settings select H 323 from the menu tab A web page similar to the one shown below appears POLYCOM VVX Co
30. tml 3 Start the FTP server and configure it to accept requests from the phone In the FTP server software on a computer create a unique user with names and passwords For example username user with password password Refer to your server documentation to set up the server Deployment Guide for the Polycom VVX 1500 D Phone Deploying Phones From the Provisioning Server Note Note You will need to create two configuration files for each phone phone1 MACAddress cfg and MACAddress cfg and one configuration file for all phones in your installation sip XXXX cfg For more information on why to create another configuration file refer to the Configuration File Management on Polycom VVX 1500 D Phones white paper at http www polycom com global documents support technical products voice white paper configuration file management on soundpoint ip ph ones pdf Use an XML editor to create edit the configuration files In this way all configuration files that you create will be valid XML files If the configuration files are not valid they will not load on the phone An error message will be logged to the provisioning server For more detailed information on specific parameters in configuration files refer to Configuration Files on page A 1 Deploy Polycom VVX 1500 D phones by l Creating a Per Phone Configuration File 2 Creating an Application Configuration File 3 Creating a Master Configuration F
31. to the application configuration file For example xml o comment BQ sip SQ volpProt Ee SIP volpProt SIP enable EQ H323 volpProt H323 enable SQ dialplan EQ digitmap dialplan digitmap user preferences up manualProtocolRouting up manualProtocalRouting softkeys EQ sampled audio saf 1 EQ video video callRate video maxCallRate GG call 9 call autoAnswer SIP call autoAnswer H323 call autoAnswer micMute call autoAnswer videoMute call autoAnswer ringClass call autoRouting preference 4 call autoRouting preferredProtocol EQ security EQ H235 yersion 1 0 encoding utf 8 SIP Application Configuration File SoundPointiPWelcome way 758 896 D DO 4 protocol H323 sec H235 mediaEncryption offer sec H235 mediaEncryption require El microbrowser FE main mb main home mb main idleTimeout idleDisplay mb idleDisplay home mb idleDisplay refresh limits mb limits nodes mb limits cache ft LU http apps company com apps MyApps aspx 300 http apps company com appsyidle aspx 30 256 200 e mi amp comment comment amp comment APPLICATION X Bee APP FILE PATH CONFIG FILES amp MISC FILES Setting Up the Polycom VVX 1500 D Phone Creating a Master Configuration File To create a master configuration file 1 Create a master configuration file by using the
32. twork Configuration When prompted for the administrative password enter 456 c Scroll down to Server Menu then press the Edit soft key d Using the right arrow key select FTP as the Server Type e Enter the IP address from step 11 as the Server Address and then press the OK soft key f Enter the username and password from steps 5 and 6 as the Server User and Server Password g Scroll down Save amp Reboot then press the Select soft key The phone will reboot The phone will upload two logs files to the directory specified in step 9 lt MACaddress gt app log and MA Caddress boot log Index A application configuration file creating 2 13 sample A 3 B browser phone 2 4 C call handling lt call gt A 5 configuration files A 1 D deploying phones 2 12 F FTP server setting up B 1 H H 323 protocol 2 4 M master configuration file creating 2 15 sample A 2 microbrowser lt mb gt A 6 N network connection 2 2 B 2 P password default 2 7 per phone configuration file creating 2 12 sample A 6 phone software downloading new 2 17 upgrading 2 16 where to find 2 16 Polycom VVX 1500 D application configuration file 2 13 browser 2 4 changing network configuration B 2 current software phone 2 2 default username password 2 11 deploying phones 2 12 disable time date display 3 2 H 323 protocol 2 4 master configuration file 2 15 network connection 2 2 new configuration 2 15 per phone config
33. undStation IP 7000 phone To set up the server 1 Download and install the latest version of Filezilla Server 2 After installation you are presented with a Connect to Server pop up Select OK to open the administrative user interface 3 To configure a user select Edit gt Users in the status bar Select Add 5 Enter the user name for the phone and select OK For example bob or bill123 6 Select the Password checkbox and enter a password For example 1234 or phone amp amp amp The phone will use this password to login Deployment Guide for the Polycom VVX 1500 D Phone 7 10 11 12 Select Page gt Shared folders to specify the server side directory where the provisioning files will be located and the log files uploaded Select Add and pick the directory To allow the phone to upload logs onto the provisioning server select the Shared Folders gt Files gt Select Write and Delete checkboxes and then select OK Copy the configuration files from the software download into the directory specified above Determine the IP address of the provisioning server by entering ipconfig at a command prompt to display the server network configuration The IP Address of the provisioning server is shown Do the following to configure the phone to point to the IP address of the server a Press the phone s Menu key Through the menu select Settings gt Advanced Admin Settings gt Ne
34. uously to indicate that they are not accurate until a successful SNTP response is received The time and date display can use one of several different formats and can be turned off For instructions on turning off the time and date display refer to Polycom VVX 1500 D Display on page 3 2 The Polycom VVX 1500 D phone supports a full browser This can be launched by pressing the App key or it can be accessed through the Menu key by selecting Applications Two instances of the Browser may run concurrently Aninstance with standard interactive user interface e Aninstance that does not support user input but appears in a window on the idle display Configuration changes can be performed centrally at the provisioning server or locally For detailed information on configuration file settings refer to Microbrowser lt mb gt on page A 6 Telephony signaling support via the H 323 family of protocols enabling direct communication with H 323 endpoints gatekeepers call and media servers and signaling gateways is supported on the Polycom VVX 1500 D phone SIP and H 323 signaling can be supported at the same time including bridging both types of calls during multi party conference calls Automatic detection of the correct or optimal signaling protocol is available when dialing from the contact or corporate directories While SIP supports server redundancy and several transport options only a single configured H 323 gatekeeper address per phone
35. uration file 2 12 phone software upgrading 2 16 provisioning phones 2 10 reboot 2 15 setting up 2 1 supported H 323 endpoints 2 5 supported phone features 1 2 unsupported phone features 1 2 web interface 2 7 protocol lt volpProt gt A 3 provisioning server deploying phones 2 12 setting up 2 10 R rebooting phones 2 15 registration lt reg gt A 7 S security lt sec gt A 5 T troubleshooting calling issues 3 1 phone display issues 3 2 Index 1 Deployment Guide for the Polycom VVX 1500 D Phone U upgrading phone software 2 16 user preferences lt up gt A 4 username default 2 7 V video settings video A 4 W web interface phone 2 7 Index 2
36. y to an entire installation and must be set before the phones will be operational unless changed through the local web server interface or local menu settings on the phone The important parameters for the Polycom VVX 1500 D phone include e Protocol lt volpProt gt Specify H 323 protocol server gatekeeper and DTMF signaling parameters e User Preferences lt up gt Specify call routing parameters e Video Settings lt video gt Specify the video call rate e Call Handling Configuration lt call gt Specify call routing parameters and auto answer parameters e Event Logging lt log gt Specify basic logging levels e Security lt sec gt Specify H 323 media encryption parameters e Microbrowser lt mb gt Specify the Application browser home page a proxy to use and size limits Protocol lt volpProt gt Edit the voIpProt parameter as shown below e Enable the H 323 protocol Disable the SIP protocol xmi version 1 0 encoding utf 8 comment SIP Application Configuration File BG sip SEQ volpProt BG SIP volpProt SIP enable E 3 H323 volpProt H323 enable dialplan aac mmt a ades ah t tmm Deployment Guide for the Polycom VVX 1500 D Phone User Preferences lt up gt Edit the up parameter as shown below Disable manual protocol routing gt w a ii Tre AN Wenn mn MEME LL user preferences up manualProtocolRouting up manualProtocolRouti
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