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Polycom 1.4.x User's Manual

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1. properly parsed Header Supported Notes Accept Yes Accept Encoding No Accept Language No Alert Info Yes Allow Yes Allow Events Yes Authentication Info No Authorization Yes Call ID Yes Call Info Yes Contact Yes Content Disposition No Content Encoding No Content Language No Content Length Yes Content Type Yes CSeq Yes Date No Diversion Yes Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP Header Supported Notes Error Info No Event Yes Expires Yes From Yes In Reply To No Max Forwards Yes Min Expires No Min SE Yes MIME Version No Organization No P Asserted Identity Yes P Preferred Identity Yes Priority No Proxy Authenticate Yes Proxy Authorization Yes Proxy Require No RAck Yes Record Route Yes Refer To Yes Referred By Yes Remote Party ID Yes Replaces Yes Reply To No Require Yes Retry After No Route Yes RSeq Yes Server No Session Expires Yes Subject No Subscription State Yes Copyright 2004 Polycom Inc 133 Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP Header Supported Notes Supported Yes Timestamp No To Yes Unsupported No User Agent Yes Via Yes Warning No WWW Authenticate
2. Permitted Attribute Values Default Interpretation tcpIpApp sntp resyncPeriod positive 86400 Time in seconds integer 24 between SNTP re hours syncs tepIpApp sntp address valid host clock Address of the SNTP name or IP server address tepIpApp sntp gmtOffset positive or 28800 Offset in seconds of the negative Pacific local time zone from integer time GMT Note 3600 seconds per hour tepIpApp sntp daylightSavings enable 0 1 1 If set to 1 apply day light savings rules to displayed time tepIpApp sntp daylightSavings fixedDay 0 1 0 If set to 1 April 1st is Enable used otherwise the first Sunday in April is used tepIpApp sntp daylightSavings start month 1 12 4 April Month to start DST 1 Jan 2 Feb 12 Dec tepIpApp sntp daylightSavings start date 1 31 1 Day of the month to start DST tepIpApp sntp daylightSavings start time 0 23 2 Time of day to start DST in 24 hour clock 2 2 am 1492 pm tepIpApp sntp daylightSavings start dayOf 1 7 1 Day of week to apply Week DST 1 Sun 2 Mon wy 7 Sat tepIpApp sntp daylightSavings start dayOf 0 10 0 If set to 1 and fixedDay Week lastInMonth Enable 0 start DST on the last day of the week specified by dayOf Week in the month rather than the first in the month tepIpApp sntp daylightSavings stop month 1 12 10 Month to stop DST 1 Jan 2 Feb 12 Dec Copyright 2004 Polycom Inc 89 90 Administrator
3. Call progress pattern number Use within phone 1 dial tone 2 busy tone 3 ring back tone 4 reorder tone 5 stuttered dial tone 6 call waiting tone 7 alternate call waiting tone distinctive 8 confirmation tone 9 howler tone off hook warning 10 record warning 11 message waiting tone 12 alerting 13 intercom announcement tone 14 barge in tone Copyright 2004 Polycom Inc 75 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 5 1 2 Ringer Patterns Optimization The following table maps ringer pattern numbers to their default descriptions Ringer pattern number Default description 1 Silent Ring 2 Low Trill 3 Low Double Trill 4 Medium Trill 5 Medium Double Trill 6 High Trill 7 High Double Trill 8 Highest Trill 9 Highest Double Trill 10 Beeble 11 Triplet 12 Ringback style 13 Sampled audio file 2 14 Sampled audio file 3 15 Sampled audio file 4 16 Sampled audio file 5 17 Sampled audio file 6 18 Sampled audio file 7 19 Sampled audio file 8 20 Sampled audio file 9 21 Sampled audio file 10 22 Sampled audio file 11 a Silent Ring will only provide a visual indication of an incoming call but no audio indication b Sampled audio files 1 21 all use the same built in file unless that file has been replaced with a downloaded file For more information see 4 6 1 4 Sampled Audio for
4. Copyright 2004 Polycom Inc 111 112 Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute mb limits cache Permitted Values Default Null or positive 200 integer Interpretation Limits the total size of objects down loaded for each page both XHTML and images Once this limit is reached no more images are downloaded until the next page is requested Units kBytes Increasing this value may have a detri mental effect on performance of the phone Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 2 SIP Configuration sip cfg The configuration file sip cfg contains SIP protocol settings that would typically apply to an entire installation and must be set before the phones will be operational unless changed via the local web server interface or local menu settings on the phone Set tings include the local port used for SIP signaling the address and ports of a cluster of SIP servers and other parameters The following sections describe each of these parameters 4 6 2 1 Protocol lt volpProt gt 4 6 2 1 1 Local lt local gt Permitted Attribute Values Default Interpretation volpProt local port 0 to 65535 5060 Local port for sending and receiving SIP signaling packets If set to 0 or Null 5060 is used for the local port but it is not advertised in the SIP signaling If set t
5. Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation address Name Possible Values Description GMT Offset 12 through 13 Offset of the local time zone from Greenwich Mean Time in half hour increments DNS Server dotted decimal IP Primary server to which the phone directs Domain Name System queries DNS Alternate Server dotted decimal IP Secondary server to which the phone directs address Domain Name System queries DNS Domain domain name string Phone s DNS domain CDP Enabled Disabled If enabled the phone will attempt to determine its VLAN ID via the CDP VLAN ID Null 0 through 4095 Phone s 802 1Q VLAN identifier Note 4095 no VLAN tagging a A parameter value of indicates that the parameter has not yet been set and saved in the phone s configuration Any such parameter should have its value set before continuing The DHCP and Server sub menus may be accessed from the main setup menu 2 2 1 2 2 DHCP Menu The DHCP menu is accessible only when the DHCP client is enabled DHCP config uration parameters are described in the following table Name Timeout Possible Values 1 through 600 Description Number of seconds the phone waits for secondary DHCP Offer messages before selecting an offer Boot Server Option 66 Custom Static Custom Opt 66 Option
6. Permitted Attribute Values Default Interpretation log level change xxx 0 5 4 Control the logging detail level for individual components These are the input filters into the internal memory based log system 104 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation log render level 0 6 1 Specifies the lowest class of event that will be rendered to the log files This is the output filter from the internal mem ory based log system log render type 0 2 2 See above table for timestamp type log render realtime 0 1 1 Set to 1 Do not change log render stdout 0 1 1 Set to 1 Do not change log render file 0 1 1 Set to 1 Do not change log render file size positive 16 Maximum local application integer log file size in Kbytes When this size is exceeded the file is uploaded to the boot server and the local copy is erased log render file upload period positive 172800 Time in seconds between log integer file uploads to the boot server Note The log file will not be uploaded if no new events have been logged since the last upload log render file upload append 0 I 1 If set to 1 use append mode when uploading log files to server log render file upload append sizeLimit positive 512 Maximum log file size on boot integer server in Kbytes log render file upload append limit de
7. INFO MESSAGE SUB SCRIBE NOTIFY REFER PRACK or UPDATE volpProt SIP request Valida Null or Null If Null no validation is done tion x method one of source Otherwise this sets the type of digest or validation performed for the both all request source ensure request is received from an IP address of a server belonging to the set of target registration serv ers digest challenge requests with digest authentication using the local credentials for the associated registration line both or all apply both of the above methods volpProt SIP request Valida A valid string Null Determines which events tion x request y event specified with the Event header should be validated only applicable when volp Prot SIP request Valida tion x request is set to SUBSCRIBE or NOTIFY If set to Null all events will be validated volpProt SIP request Valida A valid string PolycomSPIP Determines string used for tion digest realm Realm a WARNING Intensive request validation may have a negative performance impact due to the additional signaling required in some cases therefore use it judiciously Copyright 2004 Polycom Inc 117 Administrator Guide SoundPoint IP SoundStation IP 4 6 2 1 3 4 Special Events lt specialEvent gt Optimization Attribute volpProt SIP specialEv ent lineSeize nonStandard Permitted Valu
8. Icl ml lang cpt x positive integer The call progress tone index to be associated with this language See 4 6 1 1 3 Call Progress Tones lt call ProgTones gt on page 68 Icl ml lang clock x 24HourClock 0 1 If attribute present overrides Icl datetime time 24HourClock If 1 display time in 24 hour clock mode rather than a m p m Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute Icl ml lang clock x format string which If attribute present overrides Permitted Values Interpretation includes D d Icl datetime date format and M and two D day of week optional comma s d day M month Up to two comma s may be included e g D dM Thursday 3 July Md D July 3 Thursday The field may contain 0 1 or 2 comma s which can occur only between characters and only one at a time i e D dM is illegal lcl ml lang clock x longFormat 0 1 If attribute present overrides Icl datetime date longFormat If 1 display the day and month in long format Friday November otherwise use abbreviations Fri Nov Icl ml lang clock x dateTop 0 1 If attribute present overrides Icl datetime date dateTop If 1 display date above time otherwise display time above date Icl ml lang y list All oracomma A list of the languages supported on separated list hardware platform y w
9. boot server Set the basic SNTP settings For more information see 4 6 1 8 2 Time Synchro nization lt SNTP gt on page 88 Set daylight savings parameters For more information see 4 6 1 8 2 Time Synchro nization lt SNTP gt on page 88 Copyright 2004 Polycom Inc 35 36 Administrator Guide SoundPoint IP SoundStation IP Features Web Server if enabled Set the basic SNTP and daylight savings settings Navigate to http lt phoneIPAddress gt coreConf htm ti Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server They will permanently override global settings unless deleted via the Reset User Settings menu selection Local Phone User Interface Local The basic SNTP settings can be made in the Network Configuration menu For more information see 2 2 1 1 DHCP or Manual TCP IP Setup on page 5 The user can edit the time and date format under the Set tings menu Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server They will permanently override global settings unless deleted via the Reset User Settings menu selection 3 1 26 Idle Display Animation All phones except the SoundPoint IP 300 can display a customized animation on the idle display in addition to the time and date For example a company logo could be displayed Configur
10. 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 5 3 RTCP Support The phone supports RTCP per RFC 1889 For each RTP stream which by conven tion uses even ports only the next higher odd port is used to send and receive RTCP reports Copyright O 2004 Polycom Inc 63 64 Administrator Guide SoundPoint IP SoundStation IP Copyright O 2004 Polycom Inc Optimization Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 Configuration Files This section is a reference for all parameters that are configurable when using the cen tralized provisioning installation model It is divided into three sections e Core Configuration ipmid cfg Application Configuration sip cfg e Per phone Configuration phonel cfg In the following tables Null should be interpreted as the empty string that is attributeName when the file is viewed in a text editor To enter special characters in a configuration file enter the appropriate sequence using a text editor See the table below Special Character Required Character Sequence in Text Editor amp amp amp amp quot i amp apos lt amp lt gt amp gt 4 6 1 Core Configuration ipmid cfg 4 6 1 1 Localization lt localization gt The phone has a multilingual user interface It supports both North American and international time and date formats
11. 5 Session Initiation Protocol SIP All the basic calling functionality described in the SIP specification is supported see list below for supported RFC s and drafts Transfer is included in the basic SIP sup port 5 1 1 RFC and Internet Draft Support ID Title RFC 2387 The MIME Multipart Related Content type RFC 3261 SIP Session Initiation Protocol replacement for RFC 2543 RFC 3262 Reliability of Provisional Responses in the Session Initiation Pro tocol SIP RFC 3263 Session Initiation Protocol SIP Locating SIP Servers RFC 3264 An Offer Answer Model with the Session Description Protocol SDP RFC 3265 Session Initiation Protocol SIP Specific Event Notification RFC 3515 The Session Initiation Protocol SIP Refer Method draft ietf sip cc transfer 05 txt SIP Call Control Transfer draft ietf sip replaces 03 txt The Session Initiation Protocol SIP Replaces Header 5 1 2 Request Support Method Supported Notes REGISTER Yes INVITE Yes ACK Yes CANCEL Yes BYE Yes Copyright 2004 Polycom Inc 131 Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP Method Supported Notes OPTIONS Yes SUBSCRIBE Yes NOTIFY Yes REFER Yes PRACK Yes 5 1 3 Header Support In the following table a Yes in the Supported column means the header is sent and
12. Sy POLYCOM Administrator Guide SoundPoint SoundStation IP SIP Version 1 4 x 17 November 2004 Copyright 2004 Polycom Inc All rights reserved Notices 1 Specifications subject to change without notice Polycom Inc 1565 Barber Lane Milpitas CA 95035 USA www polycom com Part Number 1725 11518 140 Rev A Copyright O 2004 Polycom Inc All rights reserved Administrator Guide SoundPoint IP SoundStation IP Table of Contents Table of Contents 1 Overview 000000000000000000000000000000000000000000000000000000000 1 2 Installation and Operation 000000000000000000000000000000000 3 2 1 Installation Models 000000000000000000000000000000000000000000 S 2 2 Installation Process RE EE NE EE 2 2 1 Basic Network aa 4 2 2 1 1 DHCP or Manual TCP IP Seas 5 2 2 1 2 Local User Interface Setup Ments iiss ust cscs sscsa sss veuccSesecscsosaen vuechesscvsvesss2asdeucsse tadvavesesdevsts 6 2 2 1 3 Reset to Factory eee 9 2 2 2 Application Configuration ssssssssssssssesssssssssssssscssscsesssccsssessssssssssssssssssssssssssussssussssssssccesseeeeeeeeeees 9 2 2 2 1 Centralized Configuration saa ashen essa Siabeosdasusvbdni8 soe NounedehvavbdseocUsivinrbodegetaiiaose 10 2 2 2 2 Local Phone Configuration vase 15 3 Features 0000000000000000000000000000000000000000000000000000000000 1 7 3 1 Basic Features 000000000000000000000000000000000000000000000000000000000 1 7 RE EE EE ET ME teal ts 17 TG 17 E
13. unavailable cccsscssccssscccccscccscccsssessssssnsssssssssssssssusnsvssssssssscsssseeeeeeeeees 53 3 6 5 Server Redundangy aS 53 3 6 5 1 DNS SIP Server Name koniske ao eiannd 54 3 7 Accessory Internet Features ccccccccccccccccccccccccccccccce 24 AEE ORT NE ME 54 3 8 Security Features cccccccccccccccccccccccccccccccccccccccccccccccccccce D 3 8 1 Local User and Administrator Privilege Levels csssssssssssssssssssssssssssssssssssssessesssesssccesseeeeeeeeeees 54 3 8 2 Incoming Signaling Validation sscssssssssssccccsccsccsssessssssssssssssssssssssssssssssuusssuussssssscceseeeeeeceeeees 55 4 Optimization 0000000000000000000000000000000000000000000000000000 57 4 1 Ethernet Switch ME EE Se te NS Y 4 2 Application Network Setup ccccccccccccccccccccccccccccee D7 TT Fase 57 4 2 2 Working with Network Address Translation NAT sssssssssssssssssssssssssssssssssssseseseeceeccssecsssessssssssse 58 4 3 Updating and Rebooting ccccccccc00000000000000000000000 DD 4 4 Event Logging cpdtauddancssceeddade ce acsvcdesecacescecdseceseccesecscsOO 4 5 Audio Quality Issues and VLANs MENE TE STP 62 45 DEE IO dad 62 TT EE SE 63 4 6 Configuration FileS ccoc000000000000000000000000000000000000 0D 4 6 1 Core Configuration iprmid cly sscsssssssssssssssssssssssssssssssessscssessesscssssssssssnsusssusssssssssnsssssssssssseee 65 4 6 1 1 Localization Tola Basen 65 4 6 1 2
14. up oneTouchVoiceMail 0 I If set to 1 the voicemail summary dis play is bypassed and voicemail is dialed directly if configured up welcomeSoundEnabled 0 I If set to 1 play welcome sound effect after a reboot up welcomeSoundOn Warm BootEnabled 0 I If set to 1 play welcome sound effect on warm as well as cold boots otherwise only a cold boot will trigger the wel come sound effect Copyright 2004 Polycom Inc 69 70 Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute up localClockEnabled Permitted Values 0 I Default 1 Interpretation If set to 1 display the date and time on the idle display 4 6 1 3 Tones lt tones gt This section describes configuration items for the tone resources available in the phone 4 6 1 3 1 Dual Tone Multi Frequency lt DTMF gt Attribute tone dtmf level Permitted Values 33 to 3 Default 15 Interpretation Level of the high frequency compo nent of the DTMF digit measured in dBm0 the low frequency tone will be two dB lower tone dtmf onTime positive integer 50 When a sequence of DTMF tones is played out automatically this is the length of time in milliseconds the tones will be generated for this is also the minimum time the tone will be played for when dialing manually even if key press is shorter tone dtmf offTime posi
15. up to lt Ethernet address gt phone cfg on the boot server Changes will permanently override global settings unless deleted via the Reset User Settings menu selection 3 5 2 Downloadable Fonts New fonts can be loaded onto the phone For more information see 4 6 1 12 Fonts lt font gt on page 94 3 5 3 Synthesized Call Progress Tones In order to emulate the familiar and efficient audible call progress feedback generated by the PSTN and traditional PBX equipment call progress tones are synthesized dur Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features ing the life cycle of a call These call progress tones are easily configurable for com patibility with worldwide telephony standards or local preferences Configuration file Specify the basic tone frequencies levels and basic ipmid cfg repetitive cadences For more information see 4 6 1 3 2 Chord Sets lt chord_sets gt on page 71 and 4 6 1 1 3 Call Progress Tones lt callProgTones gt on page 68 Central Specify downloaded sampled audio files for advanced boot call progress tones server For more information see 4 6 1 4 Sampled Audio for Sound Effects lt sampled_audio gt on page 72 Specify patterns For more information see e 4 6 1 5 1 Patterns lt patterns gt on page 74 and e 4 6 1 5 1 1 Call Progress Patterns on page 75 Web Server None if enabled Local Local Phone U
16. Specify per registration line type private or shared using the SIP Configuration menu Either the Web Server or the boot server configuration files or the local phone user interface should be used to configure registrations not a mixture of these options When the SIP Configuration menu is used it is assumed that all registrations use the same server 3 1 21 Bridged Line Appearances Calls and lines on multiple phones can be logically related to each other A call that is active on one phone will be presented visually to phones which share that line Mutual exclusion features emulate traditional PBX or key system privacy for shared calls Incoming calls can be presented to multiple phones simultaneously This feature is dependent on support from a SIP server which binds the appearances together logi cally and looks after the necessary state notifications and performs an access control 32 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features function For more information see 5 2 5 Bridged Line Appearance Signaling on page 139 Note In the configuration files bridged lines are configured by shared line parame ters Configuration file Specify whether diversion should be disabled on shared ipmid cfg lines e For more information see 4 6 1 10 Call Handling Configuration lt call gt on page 92 Configuration file Specify per registration line type private or sha
17. U 318F Bopomofo Extended U 31A0 U 31BF Enclosed CJK Letters and Months U 3200 U 327F CJK Compatibility U 3300 U 33FF CJK Unified Ideographs U 4E00 U 9FFF Hangul Syllables U AC00 U D7A3 CJK Compatibility Ideographs U F900 U FAFF CJK Half width forms U FF00 U FFFF The multilingual feature relies on dictionary files resident on the boot server The dictionary files are downloaded from the boot server whenever the language is changed or at boot time when a language other than the internal US English language has been configured If the dic tionary files are inaccessible the language will revert to the internal language 5 Within a Unicode range some characters may not be supported due to their infrequent usage Copyright 2004 Polycom Inc 47 Administrator Guide SoundPoint IP SoundStation IP Features Currently the multilingual feature is only available in the application At this time the bootROM application is English only Configuration file Specify the boot up language and the selection of language Central ipmid cfg choices to be made available to the user boot For more information see server e 4 6 1 1 1 Multilingual lt multilingual gt on page 66 and e 4 6 1 1 1 1 Adding New Languages on page 67 Web Server None if enabled l Local Phone User The user can select the preferred language under the Set Loca Interface tings menu Changes are saved to local flash and backed
18. ferred to User C without first consulting privately with User C and transfers with consultation call is transferred to User C after first consulting privately with User C Three Way Conference Local or Centralized Local or centralized conferences are supported The phone can conference together the local user with the remote parties of two independent calls by using the phone s local audio processing resources for the audio bridging For a local conference there is no dependency on network signaling The phone also supports centralized conferences for which external resources are used such as a conference bridge This depends on network signaling Configuration file Specify which type of conference to establish and the Central sip cfg address of the centralized conference resource boot server e For more information see 4 6 2 1 3 5 Conference Setup lt conference gt on page 118 Web Server None if enabled Local Local Phone User None Interface Call Diversion Call Forward The phone provides a flexible call diversion feature to divert forward calls to another destination Call diversion can be applied automatically to all calls only when the phone is busy or after an extended period of alerting The user can elect to manually divert calls while they are in the alerting state to a predefined or manually specified destination The call diversion feature works in conjunction with the
19. reboot or reconfiguration is received Permitted Attribute Values Default request delay type Null call audio or call Interpretation Defines the strategy to adopt before a request gets executed If set to audio a request can be exe cuted as soon as there is no active audio on the phone independently of any call state If set to call a request can be executed as soon as there are no calls in any state on the phone 108 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 1 21 Feature lt feature gt Optimization These settings control the activation or deactivation of a feature at run time In the table below x is the feature number Attribute feature x name Permitted Values presence messaging directory calllist ring download calllist received calllist placed calllist missed url dialing cpt settings call park group call pickup directed call pickup last call return acd login logout acd agent available Interpretation These are features offered on the phone presence is the presence feature including management of buddies and own status messaging is the instant messaging feature directory is the local directory feature calllist is the locally controlled call lists ring do
20. se rt enabled Permitted Values 0 1 Interpretation Set to I to enable the ring type feature within the phone 0 otherwise Copyright 2004 Polycom Inc 77 Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute se rt modification enabled Permitted Values 0 1 Interpretation Set to I to allow user modification via local user interface of the pre defined ring type enabled for modification se rt x name UTF 8 encoded string Used for identification purposes in the user interface se rt x type ring OR visual OR As defined in table above answer OR ring answer se rt x ringer integer only relevant if the type is set to ring or ring answer The ringer index to be used for this class of ring The ringer index should match one of 4 6 1 5 1 2 Ringer Patterns on page 76 se rt x callWait integer only relevant if the type is set to ring or ring answer The call waiting index to be used for this class of ring The call waiting index should match one defined in 4 6 1 5 1 1 Call Progress Patterns on page 75 se rt x timeout positive integer only relevant if the type is set to ring answer Default value is 2000 The duration of the ring in milliseconds before the call is auto answered If this field is omitted or is left blank a value of 2000 is used se rt x mod 0 1 Set to I if the
21. 1 FTP vs TFTP If the phone has bootROM version 2 6 0 or greater the following restrictions do not apply If using a trivial FTP TFTP protocol boot server synchronization with the boot server will be based on file names not file timestamps as is the case with FTP Exe cutable upgrades and changes made to configuration files will not be recognized by the phone unless their names are changed Example file ld gt file0l Id an upgrade to SIP 1 0 1 ipmid cfg gt ipmid01 cfg The master configuration file which references the other files and is always down loaded and parsed by the phone will need to change to reflect these name changes Polycom does not recommend TFTP boot servers for actively managed systems File name management is the responsibility of the System Administrator 2 2 2 1 2 Configuration Files The phone configuration files consist of master configuration files and application configuration files 2 2 2 1 2 1 Master Configuration Files Central provisioning requires that an XML format master configuration file be located in the home directory on the boot server Per phone Master Configuration File If per phone customization is required for all applications that require per phone cus tomization the file should be named lt Ethernet address gt cfg where Ethernet address Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation is the Ether
22. 3 2 3 Missed Call Configuration lt serverMissedCall gt on page 123 Web Server None if enabled Local Local Phone User None Interface 3 1 7 Configurable Feature Keys All key functions can be changed from the factory defaults although this is typically not necessary The scrolling timeout for specific keys can be configured Configuration File Set the key scrolling timeout key functions and sub point eee ipmid cfg ers for each key usually not necessary oot server e For more information see 4 6 1 13 Keys lt keys gt on page 96 Web Server None if enabled Local Local Telephone None User Interface The following diagrams and table show the default SIP key layouts for SoundPoint IP 300 IP 500 IP 600 and SoundStation IP 4000 models Copyright 2004 Polycom Inc 19 Administrator Guide SoundPoint IP SoundStation IP SoundPoint IP 300 SIP Key Layout D 2 CA CY G2 DE eg A Aa ene GCs am DOG ms QOTO Le lt gt 61 A wo 1 oO O HAD oD I g 20 Copyright 2004 Polycom Inc Features Administrator Guide SoundPoint IP SoundStation IP Features SoundPoint IP 600 SIP Key Layout SoundStation IP 4000 SIP Key Layout AE A e POLYCOM az 6 Ke P AAAL ee 37 rr DA A TDR D DNA CTO Copyr
23. 66 The phone will look for option number 66 string type in the response received from the DHCP server The DHCP server must be configured to send the boot server address in option 66 Custom The phone will look for the option number specified by the Boot Server Option parameter below and the type specified by the Boot Server Option Type parameter below in the response received from the DHCP server Static The phone will use the boot server configured via the Server Menu For more information see 2 2 1 2 3 Server Menu on page 8 Custom Opt 66 The phone will first use the custom option if present or use Option 66 if the custom option is not present Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation Possible Name Values Description Boot Server Option 128 through 254 When the boot server parameter is set to Custom this Cannot be the parameter specifies the DHCP option number in which same as VLAN the phone will look for its boot server ID Option Boot Server Option IP Address When the Boot Server parameter is set to Custom this Type String parameter specifies the type of the DHCP option in which the phone will look for its boot server VLAN Discovery Disabled No VLAN discovery via DHCP Fixed Use predefined DHCP private option values of 128 144 157 and 191 Ifthis is used the VLAN ID Option field will be ign
24. Administrator Guide SoundPoint IP SoundStation IP Features use for outgoing calls or which registration to use when initiating new instant message dialogs Central boot server Configuration file sip cfg Specify the local SIP signaling port and an array of SIP serv ers to register to For each server specify the registration period and the signaling failure behavior For more information see 4 6 2 1 1 Local lt local gt on page 113 and 4 6 2 1 2 Server lt server gt on page 114 Configuration file phonel cfg For up to six registrations specify a display name a SIP address an optional display label an authentication user ID and password and an optional array of registration servers The authentication user ID and password are optional and for security reasons can be omitted from the configuration files The local flash parameters will be used instead The optional array of servers and their associated parameters will override the servers specified in sip cfg if non Null e For more information see 4 6 3 1 Registration lt reg gt on page 121 Copyright 2004 Polycom Inc 51 52 Administrator Guide SoundPoint IP SoundStation IP Features Local Web Server if enabled Specify the local SIP signaling port and an array of SIP serv ers to register to Navigate to http lt phoneIPAddress gt appConf htm For up to six registrations specify a displ
25. Busy lt busy gt Calls can be automatically diverted when the phone is busy Attribute Permitted Values Default Interpretation divert busy x enabled 0 1 1 If set to 1 calls will be forwarded on busy to the contact specified below divert busy x contact ASCII encoded string containing Null Forward to contact for digits the user part of a SIP URL or a string that constitutes a valid SIP URL 6416 or 6416 polycom com calls forwarded due to busy status if Null divert x contact will be used 4 6 3 3 3 No Answer lt noanswer gt The phone can automatically divert calls after a period of ringing Attribute Permitted Values Default Interpretation divert noanswer x enabled 0 1 1 If set to 1 calls will be for warded on no answer to the contact specified divert noanswer x timeout positive integer 60 Time in seconds to allow altering before initiating the diversion divert noanswer x contact ASCII encoded string con Null Forward to contact used for taining digits the user part calls forwarded due to no of a SIP URL or a string answer if Null that constitutes a valid SIP divert x contact will be URL 6416 or 6416 poly used com com Copyright 2004 Polycom Inc 125 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 3 3 4 Do Not Disturb lt dnd gt The phone can automatically divert calls when DND is enabled Attribu
26. Copyright 2004 Polycom Inc Optimization Administrator Guide SoundPoint IP SoundStation IP Function Usable in application Line5 Yes Line6 Yes LocalDirectory No Macro No Messages Yes Menu Yes MicMute Yes MyStatus Yes Null Yes Offline Yes Redial Yes Release No RemoteDirectory No Select Yes SelfTest No Services No Setup Yes Shift No SoftKey1 Yes SoftKey2 Yes SoftKey3 Yes SoftKey4 Yes SpeedDial Yes SpeedDialMenu Yes Suspend No Transfer Yes VoiceMail No VolDown Yes VolUp Yes WarmBoot No Copyright 2004 Polycom Inc Optimization 99 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 14 Bitmaps lt bitmaps gt Bitmaps used by the phone are defined in this section 4 6 1 14 1 Platform lt IP 300 gt lt IP 500 gt lt IP 600 gt and lt IP 4000 gt In the following table x IP_ 300 IP 500 IP 600 or IP 4000 y is the bitmap number Attribute Permitted Values Interpretation bitmap x y name The bitmap name This is a bitmap name to be used for assignment when representing a bit doing animation If the bitmap should be downloaded map to be used from the boot server the bitmap name must be 1 Different from any name already in usage in ipmid cfg 2 Must match the name of the corresponding lt file Name gt bmp expected to be retrieved from the boot ser
27. Default Interpretation call donotdisturb perReg 0 1 0 If set to 1 the DND feature will allow selection of DND on a per registration basis 4 6 3 2 2 Automatic Off hook Call Placement lt autoOffHook gt An optional per registration feature is supported which allows automatic call place ment when the phone goes off hook In the following table x is the registration number IP 300 x 1 2 IP 500 x 1 3 IP 600 x 1 6 IP 4000 x 1 Attribute Permitted Values Default Interpretation call autoOffHook x enabled 0 1 0 If set to 1 a call will be automati call autoOffHook x contact ASCII encoded string containing Null cally placed to the digits the user part of a SIP contact specified URL or a string that constitutes upon going off a valid SIP URL 6416 or hook on this regis 6416 polycom com tati n 4 6 3 2 3 Missed Call Configuration lt serverMissedCall gt The phone supports a per registration configuration of which events will cause the locally displayed missed calls counter to be incremented Copyright 2004 Polycom Inc 123 Administrator Guide SoundPoint IP SoundStation IP Optimization In the following table x is the registration number IP 300 x 1 2 IP 500 x 1 3 IP 600 x 1 6 IP 4000 x 1 Permitted Attribute Values Default call serverMissedCall x enabled 0 1 0 Interpretation If set to 0 all missed call events will increment
28. Do not alter these values Attribute Default voice agc hs enable 0 voice agc hd enable 0 voice agc hf enable 0 Copyright O 2004 Polycom Inc 7 Automatic Gain Control will be implemented in a future release Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 6 8 Receive Equalization lt RXEQ gt These settings control the performance of the handsfree receive equalizaton feature Do not alter these values Attribute Default voice rxEq hf IP 500 enable 1 voice rxEq hf IP 600 enable 1 voice rxEq hf IP 4000 enable 0 voice rxEq hf type 0 voice rxEq hf IP 4000 type 0 voice rxEq hf size 63 voice rxEq hf IP 4000 size 33 voice rxEq hf coef 0 to 62 Don t change these values voice rxEq hf coef IP 4000 0 to 32 Don t change these values 4 6 1 6 9 Transmit Equalization lt TXEQ gt These settings control the performance of the handsfree transmit equalization feature Do not alter these values Attribute Default voice txEq hf IP 500 enable 0 voice txEq hf IP 600 enable 0 voice txEq hf IP 4000 enable 0 voice txEq hf coef 1 to 20 Don t change these values voice txEq hf coef IP 4000 1 to 20 Don t change these values Copyright 2004 Polycom Inc 85 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 6 10 Voice Activity Detection lt VAD gt These settings control the
29. FILES LOG FILE DIRECTORY gt Master configuration files contain four XML attributes APP FILE PATH The path name of the application executable Has a maximum length of 127 characters CONFIG_FILES A comma separated list of configuration files Has a maximum length of 511 characters including commas and white space MISC_FILES A comma separated list of other required files LOG FILE DIRECTORY An alternative directory to use for log files if required This is left blank by default a MISC_FILES is not used for the SIP application but is used for the MGCP application Copyright 2004 Polycom Inc 11 Administrator Guide SoundPoint IP SoundStation IP Installation and Operation The order of the configuration files listed in CONFIG_FILES is significant e The files are processed in the order listed left to right The same parameters may be included in more than one file The parameter found first in the list of files will be the one that is effective This provides a convenient means of overriding the behavior of one or more phones without altering the baseline configuration files for an entire system 2 2 2 1 2 2 Application Configuration Files Typically the files are arranged in the following manner although parameters may be moved around within the files and the file names themselves can be changed as needed Per phone settings gt phoneXXXX cfg Application sett
30. For example edit the registration parameters Edit the CONFIG FILES attribute of the lt Ethernet address gt cfg files so that it references the appropriate phoneXXXX cfg file Replace the reference to phonel cfg with phoneXXXX cfg 4 Edit lt application gt cfg See 4 6 2 SIP Configuration sip cfg on page 113 particularly for SIP server address 5 Edit ipmid cfg See 4 6 1 Core Configuration ipmid cfg on page 65 Most of the default settings are typically adequate however if overriding SNTP settings are not available via DHCP the SNTP GMT offset and possibly the SNTP server address will need to be edited for the cor rect local conditions Changing the default daylight savings parameters will likely be necessary outside of North American locations Optional Disable the local web HTTP server or alter its signalling port if local security policy dictates Change the default location settings e user interface language time and date format Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation Step Instructions 6 Decide on FTP server security pol Polycom recommends allowing file uploads to the icy FTP server where the security environment permits This allows event log files to be uploaded and changes made by the phone user to the configuration via the web server and local user interface and changes made to t
31. IP ipmid cfg address whether to require symmetric port usage whether Central to jam the destination port and specify the local RTP port boot range start server For more information see 4 6 1 8 3 1 RTP lt RTP gt on page 90 Web Server Specify whether to filter incoming RTP packets by IP if enabled address whether to require symmetric port usage whether to jam the destination port and specify the local RTP port range start Navigate to http lt phoneIPAddress gt coreConf htm rt Local Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server They will perma nently override global settings unless deleted via the Reset User Settings menu selection Local Phone User None Interface 4 2 2 Working with Network Address Translation NAT The phone can work with certain types of network address translation NAT The phone s signaling and RTP traffic use symmetric ports the source port in transmitted packets is the same as the associated listening port used to receive packets and the external IP address and ports used by the NAT on the phone s behalf can be config ured on a per phone basis Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Configuration file Specify the external NAT IP address and the ports to be used EHN phonel cfg for signaling and RTP traffic oot serve
32. If set to 1 global prefix is added to E 164 user parts in sip URIs 4 6 2 1 3 1 Outbound Proxy lt outboundProxy gt Permitted Attribute Values Default Interpretation volpProt SIP outboundProxy address dotted deci Null IP address or host name and mal IP address port of a SIP server to which or host name the phone shall send all requests volpProt SIP outboundProxy port I to 65535 5060 4 6 2 1 3 2 Alert Information lt alertinfo gt Permitted Attribute Values Default Interpretation volpProt SIP alertInfo x value string to com Null Alert Info fields from pare against INVITE requests will be the value of compared against as many of Alert Info these parameters as are spec headers in ified x 1 2 N and if a INVITE match is found the behavior requests described in the correspond aa ing ring class see 4 6 1 5 2 volpProt SIP alertInfo x class positive Null Ring type lt ringType gt on Integer page 77 will be applied Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 2 1 3 3 Request Validation lt requestValidation gt Optimization Attribute Permitted Values Default Interpretation volpProt SIP request Valida One of Null Sets the name of the method tion x request INVITE for which validation will be ACK BYE applied REGISTER CANCEL OPTIONS
33. Sound Effects lt sampled_audio gt on page 72 76 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 1 5 1 3 Miscellaneous Patterns Optimization The following table maps miscellaneous patterns to their usage within the phone Miscellaneous pattern number Use within phone 1 new message waiting indication 2 new instant message 3 not used 4 local hold notification 5 positive confirmation 6 negative confirmation 7 welcome boot up 4 6 1 5 2 Ring type lt ringType gt Ring type is used to define a simple class of ring to be applied based on some creden tials that are usually carried within the network protocol The ring class includes attributes such as call waiting and ringer index if appropriate The ring class can use one of four types of ring that are defined as follows ring Play a specified ring pattern or call waiting indication visual Provide only a visual indication no audio indication of incoming call no ringer needs to be specified answer Provide auto answer on incoming call ring answer Provide auto answer on incoming call after a ring period a Note that auto answer on incoming call is currently only applied if there is no other call in progress on the phone at the time b See note a In the following table x is the ring class number The x index needs to be sequential Attribute
34. The call progress tones can also be customized For more information see 4 6 1 1 3 Call Progress Tones lt callProgTones gt on page 68 4 6 1 3 2 Chord Sets lt chord sets gt on page 71 and 4 6 1 5 1 1 Call Progress Patterns on page 75 Copyright O 2004 Polycom Inc 65 66 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 1 1 Multilingual lt multilingual gt Optimization The multilingual feature is based on string dictionary files downloaded from the boot server These files are encoded in standalone XML format Several western European and Asian languages are included with the distribution Attribute lcl ml lang Permitted Values Null OR An exact match for one of the folder names under the SoundPointIPLo calization folder on the boot server Interpretation If Null the default internal language US English will be used otherwise the language to be used may be speci fied in the format language region Icl ml lang menu x String in the format language_region Multiple Icl ml lang menu x attributes are supported as many languages as are desired However the Icl ml lang menu x attributes must be sequential Icl ml lang menu 1 Icl ml lang menu 2 Icl ml lang menu 3 lel ml lang menu N with no gaps and the strings must exactly match a folder name under the SoundPointIP Localiza tion folder on the boot server for the phone to be able to locate the dictio nary file
35. User Preferences lt user_preferences gt sssssssccsccsssssssssssssssssssssssssssssnsescesssssssessseessssneeseseee 69 4 6 1 3 MEG EEE EN DS EE ch 70 4 6 1 4 Sampled Audio for Sound Effects lt sampled audio gt esssssssesssccssseessssssseessccsssesssssssseessesses 72 4 6 1 5 Sound Hredssomd eds gt vs 73 4 6 1 6 Voice Settings MG Lees 78 4 6 1 7 Quality OF Service lt Q S S ninini 86 Copyright 2004 Polycom Inc iii Administrator Guide SoundPoint IP SoundStation IP Table of Contents 4 6 1 8 Bosc LCP AUP REP EE EEE 88 RE NS le Nae 9 4 6 1 10 Call Handling Configuration lt call gt eeeesssessssssssesssssssessscsssssessssssessesssssssesesssseeseccsssseeeessses 92 HET TEN vek 93 F sn AASEN 94 To NR 96 A Gels A EE I RR EN RN 100 4 6 1 15 m bler Mase aoa enna 100 4 6 1 16 Event Logging lt logging gt sccecssssssessscsssesssssssssesscsssssscssssssesesssssusscsssssssceesssseseessssseesessss 103 4 6 1 17 Security lt secutity gt EE EE 106 4 6 1 18 Provisioning lt provisioning gt Seas ed 107 A61 19RAM Disk lt RAMOISK EE SN 107 TESE EN EE ERE EN teed iaeliada asa aiba dana aaNieat 108 Feed 109 F KR TENNE ne 110 4 6 1 23 MicroBrowser lt microbrowser gt ae 111 4 6 2 SIP Configuration Sip chs sacs oevedsssncansaseeSiveoheaxzee steht evans adovasasastedaswarconsmencdeaesses eave 113 ESA EE REESE RS 113 4 6 3 Per phone Configuration phone cfg ssssssssssssssssssssssssssssssssssssssssss
36. Yes 5 1 4 Response Support In the following table a Yes in the Supported column means the header is parsed The phone may not actually generate the response 5 1 4 1 lxx Responses Provisional Response Supported Notes 100 Trying Yes 180 Ringing Yes 181 Call Is Being Forwarded No 182 Queued No 183 Session Progress Yes 5 1 4 2 2xx Responses Success Response Supported Notes 200 OK Yes 202 Accepted Yes In REFER transfer 134 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 5 1 4 3 3xx Responses Redirection Session Initiation Protocol SIP Response Supported 300 Multiple Choices Yes Notes 301 Moved Permanently Yes 302 Moved Temporarily Yes 305 Use Proxy No 380 Alternative Service No All 4xx responses for which the phone does not provide specific support will be treated the same as 400 Bad Request 5 1 4 4 4xx Responses Request Failure Response Supported Notes 400 Bad Request Yes 401 Unauthorized Yes 402 Payment Required No 403 Forbidden No 404 Not Found Yes 405 Method Not Allowed Yes 406 Not Acceptable No 407 Proxy Authentication Required Yes 408 Request Timeout No 410 Gone No 413 Request Entity Too Large No 414 Request URI Too Long No 415 Unsupported Media Type Yes 416 Unsupported URI
37. dial entries are mapped auto matically to unused line keys line keys are not available on the IP 4000 and are avail able for selection within the speed dial menu Press the up arrow key from the idle display to jump to SpeedDial For more information see 3 1 16 1 Local Contact Directory File Format on page 28 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Web Server if enabled None Local Phone User Interface The user can edit the directory contents The Speed Dial Index field is used to link direc tory entries to speed dial operations Local Changes will be stored in the phone s flash file system and backed up to the boot server copy of lt Ethernet address gt directory xml if this is configured When the phone boots the boot server copy of the directory if present will overwrite the local copy 3 1 25 Time and Date Display The phone maintains a local clock and calendar Time and date can be displayed in certain operating modes such as when the phone is idle The clock and calendar must be synchronized to a remote SNTP timeserver Configuration file Turn time and date display on or off ipmidiels For more information see 4 6 1 2 User Preferences lt user_preferences gt on page 69 Set the time and date display formats For more information see 4 6 1 1 2 Date and Time Central lt datetime gt on page 68
38. does not apply to the IP 300 These settings control the phone s ability to dynamically load an external font file dur ing boot up Loaded fonts can either overwrite pre existing fonts embedded within the software not recommended or can extend the phone s font support for Unicode ranges not already embedded The font file must be a Microsoft fnt or fon file for mat The font file name must follow a specific pattern as described Font file name lt fontName gt lt fontHeightInPixels gt lt fontRange gt lt fontExtension gt e lt fontName gt is a free string of characters that typically carries the meaning of the font Examples are fontFixedSize for a fixed size font or fontPropor tionalSize for a proportional size font e lt fontHeightInPixels gt describes the font height in number of screen pixels e lt fontRange gt describes the Unicode range covered by this font Since fnt or fon are 256 characters based blocks the lt fontRange gt is Uxx00_UxxFF fnt file or Uxx00_UyyFF fon file For more information see 3 5 1 Multilingual User Interface on page 46 e lt fontExtension gt describes the file type Either fnt for single 256 characters font or fon for multiple fnt file S 9 fon file format is a collection of fnt fonts mangled together within a single file 94 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization If it is
39. duplexBalance 0 7 voice aes hf duplexBalance I 7 voice aes hf duplexBalance 2 6 voice aes hf duplexBalance 3 6 voice aes hf duplexBalance 4 6 voice aes hf duplexBalance 5 4 voice aes hf duplexBalance 6 4 voice aes hf duplexBalance 7 3 voice aes hf duplexBalance 8 2 voice aes hf duplexBalance IP_4000 0 10 voice aes hf duplexBalance IP_4000 1 9 voice aes hf duplexBalance IP_4000 2 8 voice aes hf duplexBalance IP_4000 3 7 voice aes hf duplexBalance IP 4000 4 6 voice aes hf duplexBalance IP_4000 5 5 voice aes hf duplexBalance IP 4000 6 4 voice aes hf duplexBalance IP 4000 7 3 voice aes hf duplexBalance IP 4000 8 2 4 6 1 6 6 Background Noise Suppression lt NS gt These settings control the performance of the transmit background noise suppression feature Copyright 2004 Polycom Inc 83 84 Do not alter these values Administrator Guide SoundPoint IP SoundStation IP Attribute Default voice ns hs enable 0 voice ns hs signalAttn 6 voice ns hs silenceAttn 8 voice ns hd enable 0 voice ns hd signalAttn 0 voice ns hd silenceAttn 0 voice ns hf enable 1 voice ns hf signalAttn 6 voice ns hf silenceAttn 8 voice ns hf IP 4000 enable 1 voice ns hf IP 4000 signalAttn 6 voice ns hf IP 4000 silenceAttn 8 4 6 1 6 7 Automatic Gain Control lt AGC gt Optimization These settings control the performance of the transmit automatic gain control feature
40. gt on page 70 Web Server None if enabled Local Local Phone User None Interface 3 3 6 DTMF Event RTP Payload The phone is compatible with RFC 2833 RTP Payload for DTMF Digits Telephony Tones and Telephony Signals RFC 2833 describes a standard RTP compatible tech nique for conveying DTMF dialing and other telephony events over an RTP media stream The phone generates RFC 2833 DTMF only events but does not regenerate nor otherwise use DTMF events received from the remote end of the call Configuration file Enable or disable RFC 2833 support in SDP offers and spec ra ipmid cfg ify the payload value to use in SDP offers 00 server For more information see 4 6 1 3 1 Dual Tone Multi Frequency lt DTMF gt on page 70 Web Server None if enabled Local Local Phone User None Interface Copyright O 2004 Polycom Inc 43 44 Administrator Guide SoundPoint IP SoundStation IP Features 3 3 7 Acoustic Echo Cancellation AEC The phone employs advanced acoustic echo cancellation for hands free operation Both linear and non linear techniques are employed to aggressively reduce echo yet provide for natural full duplex communication patterns 3 3 8 Audio Codecs The following table summarizes the phone s audio codec support Effective Sample audio band Algorithm MIME Type Ref Bit Rate Rate Fra
41. included comma s e g D dM Thursday 3 July Md D July 3 Thursday The field may contain 0 I or 2 comma s which can occur only between characters and only one at a time i e D dM is illegal Icl datetime date longFormat 0 1 If 1 display the day and month in long format Friday November otherwise use abbrevia tions Fri Nov Icl datetime date dateTop 0 I If 1 display date above time else display time above date 4 6 1 1 3 Call Progress Tones lt callProgTones gt Call progress tone overrides can be used to customize the tones for a particular country or region The overrides set offered by default spans all default languages on the phone Tone overrides are based on the ITU T Recommendation E 180 Supplement 2 entitled Telephone Network and ISDN Operation numbering routing and mobile service Various tones used in national networks Permitted Attribute Values Interpretation Icl cpt positive The index of the default tone overrides to be integer OR selected by the phone If blank default call blank progress tones are used Icl cpt menu x string String to specify the country or region e g Italy Multiple lel cpt menu x strings are supported the strings are displayed in the Call Progress Tones menu The lel cpt menu x attributes must be sequential Icl cpt menu 1 lel cpt menu 2 Icl cpt menu 3 lel cpt menu N with no gaps Copyright 2004 Polycom Inc Administrator Gu
42. instructions assume Copyright 2004 Polycom Inc 13 Administrator Guide SoundPoint IP SoundStation IP Installation and Operation an FTP protocol boot server For more information on TFTP boot servers see 2 2 2 1 1 FTP vs TFTP on page 10 Step 1 Set up FTP Server Note Typically all phones are configured with the same FTP account but the FTP account provides a means of conveniently partitioning the configuration Give each account an unique home directory on the server and change the configuration on an account by account basis Instructions Install FTP server application or locate suitable exist ing server Use RFC compliant FTP servers The fol lowing FTP servers have been tested with SoundPoint IP and SoundStation IP and are known to work acceptably e Linux ProFTPd 1 2 2 through 1 2 9 rc2p ftpd bsd 0 3 3 Linux port we ftpd 2 6 0 e Windows 2000 Server IIS 5 0 WFTPD 2 03 Create account and home directory 2 Copy all files Copy all files from the distribution zip file to the phone home directory Maintain the same folder hier archy 3 Create per phone configuration files Obtain a list of phone Ethernet addresses barcoded label on underside of phone Create per phone phoneXXXX cfg and lt Ethernet address gt cfg files by using the 00000000000 cfg and phonel cfg files from the distribution as templates Edit contents of phone XXXX cfg as appropriate
43. is an IP address or a port is given then UDP is used If set to TCPpreferred TCP is the preferred transport UDP is used if TCP fails If set to UDPonly Only UDP will be used volpProt server x expires positive integer minimum 300 3600 Requested registration period in seconds 114 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation volpProt server x register 0 I 1 If set to 0 calls can be routed to an outbound proxy without reg istration volpProt server x retryTimeOut Null or 0 If set to 0 or Null use standard non negative RFC 3261 signaling retry integer behavior Otherwise retryTim eOut determines how often retries will be sent Units milliSeconds Finest resolution 100ms volpProt server x retryMaxCount Null or 3 If set to 0 or Null 3 is used non negative retryMaxCount retries will be integer attempted before moving on to the next available server volpProt server x expires lineSeize positive integer 30 Requested line seize subscrip minimum 10 tion period a This is the phone s requested registration period The period negotiated with the server may be different The phone will attempt to re register when half the negotiated period has expired 4 6 2 1 3 SIP lt SIP gt Permitted Attribute Values Default Interpretation
44. or IP_600 y is the key number IP 300 y 1 35 IP 500 y 1 40 IP 600 y 1 42 Permitted Attribute Values Interpretation key x y function prim Functions listed Sets the function for key y on platform x below key x y subPoint prim positive integer Sets the sub identifier for key functions with a secondary array identifier such as SpeedDial The following table lists the functions that are available Function Usable in application ArrowDown Yes ArrowLeft Yes ArrowRight Yes ArrowUp Yes Browse No BuddyStatus Yes CallAppearance 1 No CallAppearance2 No CallAppearance3 No CallAppearance4 No CallAppearance5 No CallAppearance6 No CallList Yes CallPark No CallPickup No Call Waiting No Callers No Cancel No Copyright 2004 Polycom Inc 97 98 Administrator Guide SoundPoint IP SoundStation IP Function Usable in application ColdBoot No Conference Yes Delete Yes Dial No Dialpad0 Yes Dialpad1 Yes Dialpad2 Yes Dialpad3 Yes Dialpad4 Yes Dialpad5 Yes Dialpad6 Yes Dialpad7 Yes Dialpad8 Yes Dialpad9 Yes DialpadStar Yes DialpadPound Yes Directories Yes Divert No DoNotDisturb Yes Email No Favorites No Flash No Handsfree Yes Headset Yes Feature No Help No Hold Yes Linel Yes Line2 Yes Line3 Yes Line4 Yes
45. page 120 Configuration file Specify different directory to use for log files if desired EMEA For more information see 2 2 2 1 2 1 Master Configu address gt cfg i ration Files on page 10 Web Server Specify a multitude of event logging settings Henle Navigate to http lt phoneIPAddress gt coreConf htm lo Local Specify sip event logging settings Navigate to http lt phoneIPAddress gt appConf htm lo Local Phone User None Interface 4 5 Audio Quality Issues and VLANs The phone contains both network layer and Ethernet layer support for prioritizing voice and signaling traffic over the network Quality of Service QoS parameters include IP type of service TOS bits and Ethernet IEEE 802 1p user priority These can be set on a per protocol basis The phone also supports RTCP per RFC 1889 Copyright 2004 Polycom Inc 61 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 5 1 4 5 2 IP TOS The type of service field in an IP packet header consists of four TOS bits and a 3 bit precedence field Each TOS bit can be set to either 0 or 1 The precedence field can be set to a value from 0 through 7 The type of service can be configured specifically for RTP packets and call control packets such as SIP signaling packets Central Configuration file Specify protocol specific IP TOS settings boot ipmid cfg For more information see 4 6 1 7 2 IP TOS lt IP gt on server
46. page 87 Web Server if Specify IP TOS settings enabled Local Navigate to http lt phoneIPAddress gt coreConf htm qo Local Phone User None Interface IEEE 802 1p Q The phone will tag all Ethernet packets it transmits with an 802 1Q VLAN header when it has a valid VLAN ID set in its network configuration or is instructed to tag packets via Cisco Discovery Protocol CDP running on a connected Ethernet switch or a VLAN ID is obtained from DHCP see 2 2 1 2 2 DHCP Menu on page 7 The 802 1p Q user_priority field can be set to a value from 0 to 7 The user_priority can be configured specifically for RTP packets and call control packets such as SIP signaling packets with default settings configurable for all other packets Central Configuration file Specify default and protocol specific 802 1p Q settings boot ipmid cfg For more information see 4 6 1 7 1 Ethernet IEEE server 802 1p Q lt Ethernet gt on page 86 Web Server if Specify 802 1p Q settings enabled Navigate to http lt phoneIPAddress gt coreConf htm qo Local Phone User Specify whether CDP is to be used or manually set the VLAN Interface ID or configure DHCP VLAN Discovery Local Phase 1 bootRom Navigate to SETUP menu during auto boot countdown Phase 2 Application Navigate to Menu gt Settings gt Network Configuration e For more information see 2 2 1 Basic Network Setup on page 4 Copyright
47. retrieved at run time 4 6 1 22 1 finder lt finder gt Permitted Attribute Values Default Interpretation res finder sizeLimit positive 300 If a resource that is being downloaded to the integer phone is larger than this value 1000 bytes the maximum size the resource will be auto matically truncated to the maximum size defined 4 6 1 22 2 quotas lt quotas gt Permitted Attribute Values Interpretation res quotas x name tone bit The name of the sub application for which the particu map font or lar quota will apply xmlui tone relates to all downloaded tones and sound effects e bitmap relates to all downloaded bitmaps font relates to all downloaded fonts e xmlui relates to XML driven user interface available on some platforms res quotas x value positive integer When resources that fall in the defined category are downloaded to the phone a quota equal to this value 1024 bytes of compound data size is applied for that category If downloading a resource would make the quota exceeded for that category the resource will not be downloaded and a predefined default will be used instead a This is available on MGCP application but not on SIP application Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 23 MicroBrowser lt microbrowser gt These setti
48. sent to the server immediately If set to 1 give reorder tone If set to 2 allow user to accumulate digits and dispatch call manually with the Send soft key dialplan removeEndOfDial 0 1 1 If set to 1 strip trailing digit from digits sent out 4 6 2 1 4 1 Digit Map lt digitmap gt Attribute Permitted Values Default Interpretation dialplan digitmap string compatible with 2 9 11 0T When this attribute is the digit map feature O11xxx T present number only of MGCP describedin 0 1 2 dialing during the setup 2 1 5 of RFC 3435 OJXXXXXXXXX phase of new calls will String is limited to 512 2 9 xxxxxxxxx be compared against the bytes and 20 seg 2 9 xxxT patterns therein and if a ments a comma is also allowed when reached in the digit map a comma will turn dial tone back on match is found the call will be initiated automat ically eliminating the need to press Send dialplan digitmap timeOut positive integer 3 Timeout in seconds for T feature of digitmap 4 6 2 1 4 2 Routing lt routing gt This configuration section allows the user to create a specific routing path for outgoing SIP calls independent of other default configuration Copyright 2004 Polycom Inc 119 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 2 1 4 2 1 Server lt server gt Attribute Permitted Values Default Interpretation dialplan rout dotted decimal IP
49. server y address dotted decimal Null Optional IP address or host name IP address or port transport registration period host name fail over parameters and lineseize subscription period of a SIP server reg x server y port 0 Null 1 to Null that accepts registrations Multiple 65535 servers can be listed starting with reg x server y transport DNSnaptr or Null y 1 2 for fault tolerance If TCPpreferred or specified these servers will over UDPonly ride the servers specified in sip cfg in 4 6 2 1 2 Server lt server gt on reg x server y expires positive integer Null page 114 reg x server y register 0 1 Null NOTE If the reg x server y address param reg x server y retry TimeOut Null or non neg Null eter is non Null all of the ative integer reg x server y xxx parameters will reg x server y retryMaxCount Null or non neg Null ne ue er page dit ener sip cfg in 4 6 2 1 2 Server lt server gt on page 114 reg x server y expires lineSeize positive integer Null reg x acd login logout 0 1 0 If both parameters are set to I fora registration the ACD feature will reg x acd agent available 0 1 0 be enabled for that registration Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 3 2 Calls lt call gt These sections describe call oriented per phone configuration items 4 6 3 2 1 Do Not Disturb lt donotdisturb gt Permitted Attribute Values
50. settings unless deleted via the Reset User Settings menu selection e For more information on the fields in this menu see 4 6 2 1 1 Local lt local gt on page 113 4 6 2 1 2 Server lt server gt on page 114 and 4 6 3 1 Registration lt reg gt on page 121 3 6 3 ACD login logout The phone allows ACD Automatic Call Distribution login and logout This feature depends on support from a SIP server Central boot server Configuration file ipmid cfg Turn this feature on or off For more information see 4 6 1 21 Feature lt feature gt on page 109 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Web Server None if enabled Local Local Phone User None Interface 3 6 4 ACD agent available unavailable The phone supports ACD Automatic Call Distribution agent available and unavail able This feature depends on support from a SIP server Central Configuration file Turn this feature on or off boot ipmid cfg For more information see 4 6 1 21 Feature lt feature gt server on page 109 Web Server None if enabled Local Local Phone User None Interface 3 6 5 Server Redundancy The phone can be configured with multiple SIP servers one primary and one or more backup The phone will switch to a backup server when the current primary server fails Backup server configuration can be st
51. the counter If set to 1 only missed call events sent by the server will increment the counter 4 6 3 3 Diversion lt divert gt The phone has a flexible call forward diversion feature for each registration In all cases a call will only be diverted if a non Null contact has been configured In the following tables x is the registration number IP 300 x 1 2 IP 500 x 1 3 IP 600 x 1 6 IP 4000 x 1 Attribute Permitted Values Default Interpretation divert x contact ASCII encoded string Null The forward to contact containing digits the used for all automatic call user part of a SIP URL diversion features unless or a string that consti overridden by a specific tutes a valid SIP URL contact of a per call diver 6416 or 6416 poly sion feature see below com com divert x autoOnSpecificCaller 0 1 1 If set to 1 calls may be diverted using the Auto Divert feature of the direc tory This is a global flag divert x sharedDisabled 0 1 1 If set to 1 all diversion fea tures on that line will be disabled if the line is con figured as shared 124 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 3 3 1 Forward All lt fwd gt Permitted Attribute Values Default Interpretation divert fwd x enabled 0 I 1 If set to 1 the user will be able to enable uni versal call forwarding via the soft key menu 4 6 3 3 2
52. to 1 set min delay bit in the IP TOS field of the IP header or else don t set it qos ip callControl max throughput 0 1 0 If set to 1 set max throughput bit in the IP TOS field of the IP header or else don t set it qos ip callControl max reliability 0 I 0 If set to 1 set max reliability bit in the IP TOS field of the IP header or else don t set it qos ip callControl min cost 0 1 0 If set to 1 set min cost bit in the IP TOS field of the IP header or else don t set it qos ip callControl precedence 0 7 5 If set to 1 set precedence bits in the IP TOS field of the IP header or else don t set them 4 6 1 8 Basic TCP IP lt TCP IP gt 4 6 1 8 1 Network Monitoring lt netMon gt Do not alter these values Attribute Permitted Values Default tepIpApp netMon enabled 0 1 1 tcpIpApp netMon period 1 to 86400 30 4 6 1 8 2 Time Synchronization lt SNTP gt The following table describes the parameters used to set up time synchronization and daylight savings time The defaults shown will enable daylight savings time for North America Daylight savings defaults e don t use fixed day use first or last day of week in the month e start DST on the first Sunday in April at 2 am 88 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization stop DST on the last Sunday in October at 2 am
53. 0 lt bb gt lt item gt lt item gt lt In gt Smith lt In gt lt fn gt Bill lt fn gt lt ct gt 1003 lt ct gt lt sd gt 3 lt sd gt lt rt gt 3 lt rt gt lt dc gt lt ad gt 0 lt ad gt lt ar gt O lt ar gt lt bw gt 0 lt bw gt lt bb gt 0 lt bb gt lt item gt lt item_list gt lt directory gt lt xml version 1 0 encoding UTF 8 standalone yes gt lt directory gt lt item_list gt lt item gt Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Element Permitted Values Interpretation fn UTF 8 encoded string of up to first name 40 bytes In UTF 8 encoded string of up to last name 40 bytes ct UTF 8 encoded string contain contact ihe digits ne user part ote hae Cannot be Null or duplicated is used by the phone URL or a string that constitutes a valid SIP URL to address a remote party in the same way that a string of digits or a SIP URL are dialed manually by the user This element is also used to associate incoming callers with a particular directory entry sd Null 1 to 40 speed dial index Associates a particular entry with a speed dial bin for one touch dialing or dialing from the speed dial menu rt Null 1 to 21 ring type When incoming calls can be associated with a directory entry by matching the address fields this field is used to specify ring type to be used de UTF 8 enc
54. 17F the name could be fontCzechIP500 10 U0100 UO1FF fnt and fontCzechIP600 19 U0100 UO1FF fnt When defining a single fon file there is a need for a font delimiter currently Copyright Polycom Canada Ltd is used as an embedded delimiter but this can be configured using font delimiter The font delimiter is important to retrieve the dif ferent mangled fnt blocks This font delimiter must be placed in the copyright attribute of the fnt header fon files are useful if you want to include support for a large number of font ranges at once otherwise if simply adding or changing a few fonts currently in use multiple fnt files are recommended since they are easier to work with individually Attribute Permitted Values Default Interpretation font delimiter string up to 256 ASCII Null Delimiter required to retrieve differ characters ent mangled fnt blocks Copyright 2004 Polycom Inc 95 96 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 12 1 IP 500 font lt IP 500 gt Optimization Attribute Permitted Values Default Interpretation font IP 500 x name fontName height Uxx00 Null Defines the font file that will be UyyFF fon OR loaded from boot server during boot fontName height Uxx00 up TE Note When several font IP 500 x names are defined the index x must follow consecutive increasing order 4 6 1 12 2 IP 600 font lt IP 600 gt Att
55. 4 6 1 17 Security lt security gt These settings affect security aspects of the phone Permitted Attribute Values sec tagSerialNo 0 1 0 Default Interpretation If set to 1 the phone may advertise its serial num ber Ethernet address via protocol signaling 4 6 1 17 1 Password Lengths lt pwd gt lt length gt Permitted Attribute Values Default Interpretation sec pwd length admin 0 32 1 Password changes will need to be at least this long Use 0 to allow null passwords sec pwd length user 0 32 2 Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 18 Provisioning lt provisioning gt These settings control aspects of the phone s boot server provisioning system Permitted Attribute Values Default Interpretation prov fileSystem rfs0 minFreeSpace 5 512 5 Note Changing these param f eters is not advised prov fileSystem ffs0 4meg minFreeSpace 420 Minimum free space in prov fileSystem ffs0 2meg minFreeSpace 48 Kbytes to reserve in the file system when downloading files from the boot server prov polling enabled 0 1 0 If set to 1 automatic periodic boot server polling for upgrades is enabled prov polling mode abs rel abs Polling mode is absolute or relative prov polling period integer 86400 Polling period in seconds greater Rounded up to the nearest than 3600 number of day
56. Events boot lt specialEvent gt on page 118 server Configuration file Specify per registration line type private or shared and phonel cfg line seize subscription period if using per registration servers A shared line will subscribe to a server providing call state information e For more information see 4 6 3 1 Registration lt reg gt on page 121 Specify per registration whether diversion should be dis abled on shared lines For more information see 4 6 3 3 Diversion lt divert gt on page 124 Copyright 2004 Polycom Inc 31 Administrator Guide SoundPoint IP SoundStation IP Features Web Server if enabled Local Specify line seize subscription period Navigate to http lt phoneIPA ddress gt appConf htm se Specify standard or non standard behavior for processing line seize subscription for mutual exclusion feature Nav igate to http lt phoneIPA ddress gt appConf htm ls Specify per registration line type private or shared and line seize subscription period if using per registration servers and whether diversion should be disabled on shared lines Navigate to http lt phonelPAddress gt reg htm Changes are saved to local flash and backed up to lt Ether net address gt phone cfg on the boot server They will per manently override global settings unless deleted via the Reset User Settings menu selection Local Phone User Interface
57. Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation tepIpApp sntp daylightSavings stop date 1 31 1 Day of the month to start DST tcpIpApp sntp daylightSavings stop time 0 23 2 Time of day to stop DST in 24 hour clock 2 2 am 1492 pm tcpIpApp sntp daylightSavings stop dayOf 1 7 1 Day of week to stop Week DST 1 Sun 2 Mon wy 7 Sat tepIpApp sntp daylightSavings stop dayOf 0 1 1 If set to 1 and fixedDay Week lastInMonth Enable 0 stop DST on the last day of the week specified by dayOf Week in the month rather than the first in the month a Both tcpIpApp sntp address and tepIpApp sntp gmtOffset can be provided via DHCP If so the DHCP parameters will override the parameters in ipmid cfg 4 6 1 8 3 port lt port gt 4 6 1 8 3 1 RTP lt RTP gt Attribute Permitted Values tcpIpApp port rtp filterByIp 0 1 Default 1 Interpretation If set to 1 reject RTP pack ets arriving from sent from a non negotiated via SDP IP address tcpIpApp port rtp filterByPort 0 1 If set to 1 reject RTP pack ets arriving from sent from a non negotiated via SDP port tcpIpApp port rtp forceSend Null 1024 65534 Null When non Null send all RTP packets to and expect all RTP packets to arrive on the specified port Note both tcpIpApp port rtp filter Bylp and tepI pApp port rtp filterB
58. I EEE 18 3 1 4 Called Party Identification ssssscscsssssssssssssssssscccsssssssssssssssssescsssssssssssssssscesssssssssssssssssseeeeesseese 18 3 1 5 Calling Party Identification cccssssssssssssssssssssssssssssssessecsssessssssssssessssuutssssessssssssssssssssssseesseee 18 3 1 6 Missed GN aan keh vntddn 18 3 1 7 Configurable Feature Keys sssssssssssssscsssscccccccsccsssesssssssssssssssssssssssssussssussssescsssesccececeeeseceeseceeeees 19 3 1 8 Connected Party Identification cssssssscssssscccscccssccssssssssssssssssssssssssssssssssssussssusscsssssceesseeeeeeeeeees 23 3 1 9 Context Sensitive Volume Control scsssssssssccccssccssccsssesssssssssssssssssssssssssussssusnsessscesssessecceseceeeees 23 3 1 10 Customizable Audio Sound Effects cssssscscssscssscssssssssssssssssssssssssssssssssssussssessesesescececceeeeceeeees 23 3 1 11 Message Waiting Indication csssssssssssssssccccscccccsccssssssssssssssssssssssssssssssusssusssesssssussssssseeeeeeeeeees 24 3 1 12 Distinctive Incoming Call Treatment c cccssccssssssssssssssssssssssssssssssssssussssssssoessssssssceecseeeeeeeeeees 24 AGE serena R E anes TU eae 25 3 1 13 Distinctive Call Waiting ssszs ccassssssastiasssemcecndensas osnchcsaavace Warten acaaecovsstersstmoncsieeeiidielesctstaniee 25 JADE ae 26 3 1 15 Handset Headset and Speakerphone ssssssssssscsssssssssssssssssssccssssssssssssssssessecsssssssssssssses
59. Null IP address or host name and ing server x address address or host name port of a SIP server that will be used for routing calls Multi ple servers can be listed start ing with x 1 2 for fault tolerance dialplan rout 1 to 65535 5060 ing server x port 4 6 2 1 4 2 2 Emergency lt emergency gt In the following attributes x is the index of the emergency entry description and y is the index of the server associated with emergency entry x For each emergency entry index x one or more server entries indexes x y can be configured x and y must both use sequential numbering starting at 1 Attribute Permitted Values Default Interpretation dialplan routing emer Comma separated list Null This determines the gency x value of entries or single URLs that should be Example entry representing a watched for eee on When one of these nation of SIP URLs gt SOS en one o defined URLs is detected as having been dialed by the user the call will automatically be directed to the defined emergency server dialplan routing emer positive integer Null Index representing the gency x server y server defined in 4 6 2 1 4 2 1 Server lt server gt on page 120 that will be used for emergency routing 4 6 2 1 5 SIP Logging lt logging gt lt level gt lt change gt Permitted Attribute Values Default Interpretation log level change sip 0 5 4 This attribu
60. Scheme No 420 Bad Extension No 421 Extension Required No 423 Interval Too Brief No Copyright O 2004 Polycom Inc 135 136 Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP Response Supported Notes 480 Temporarily Unavailable Yes 481 Call Transaction Does Not Exist Yes 482 Loop Detected Yes 483 Too Many Hops No 484 Address Incomplete Yes 485 Ambiguous No 486 Busy Here Yes 487 Request Terminated No 488 Not Acceptable Here No 491 Request Pending No 493 Undecipherable No 5 1 4 5 5xx Responses Server Failure Response Supported Notes 500 Server Internal Error Yes 501 Not Implemented Yes 502 Bad Gateway No 503 Service Unavailable No 504 Server Time out No 505 Version Not Supported No 513 Message Too Large No 5 1 4 6 6xx Responses Global Failure Response Supported Notes 600 Busy Everywhere No 603 Decline Yes 604 Does Not Exist Anywhere No Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP 5 1 5 5 1 6 5 1 7 5 1 8 Response Supported Notes 606 Not Acceptable No Hold Implementation The phone supports both currently accepted means of signaling hold The first method no longer recommended due in part to the RTCP problems associated with it is to
61. SoundStation IP 4 6 1 6 3 Gains lt gains gt Optimization The default gain settings have been carefully adjusted to comply with the TIA 810 A digital telephony standard Do not alter these values Attribute Default voice gain rx analog handset 0 voice gain rx analog headset 0 voice gain rx analog chassis 3 voice gain rx analog chassis IP300 6 voice gain rx analog chassis IP_4000 3 voice gain rx analog ringer 3 voice gain rx analog ringer IP300 6 voice gain rx analog ringer IP_4000 3 voice gain rx digital handset 15 voice gain rx digital headset 21 voice gain rx digital chassis 0 voice gain rx digital chassis IP_4000 0 voice gain rx digital ringer 21 voice gain rx digital ringer IP 4000 21 voice gain rx analog handset sidetone 24 voice gain rx analog headset sidetone 24 voice gain tx analog handset 3 voice gain tx analog headset 3 voice gain tx analog chassis 3 voice gain tx analog chassis IP_4000 3 voice gain tx digital handset 0 voice gain tx digital headset 0 voice gain tx digital chassis 6 voice gain tx digital chassis IP_4000 0 voice gain tx analog preamp handset 23 voice gain tx analog preamp headset 23 voice gain tx analog preamp chassis 42 Copyright 2004 Polycom Inc 81 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 6 4 Acoustic Echo Cancellation lt AEC gt These settin
62. SpIp password PlemSpIp b This step may be omitted if per phone configuration is not needed 2 2 2 2 Local Phone Configuration As the only method of modifying phone configuration or as a distributed method of augmenting a centralized provisioning model a local phone based configuration web server is available unless disabled via ipmid cfg For more information see 4 6 1 9 Web Server lt HTTPD gt on page 91 The phone s local user interface also permits Copyright 2004 Polycom Inc 15 Administrator Guide SoundPoint IP SoundStation IP Installation and Operation many application settings to be modified such as SIP server address or ring type or regional settings such as time date format and language Local Web Server Access Point your web browser to http lt phoneIPAddress gt Configuration pages are accessible from the menu along the top ban ner The web server will issue an authentication challenge to all pages except for the home page Credentials are case sensitive e User Name Polycom e Password The administrator password is used for this Local Settings Menu Access Some items in the Settings menu are locked to prevent accidental changes To unlock these menus enter the user or administrator passwords The administrator password can be used anywhere that the user pass word is used Factory default passwords are e User password 123 e Administrator password 456 Pas
63. a nently override global settings unless deleted via the Reset User Settings menu selection 3 2 6 Directed Call Pick up Calls to another phone can be picked up by dialing the extension of the other phone This feature depends on support from a SIP server Central Configuration file Turn this feature on or off boot ipmid cfg For more information see 4 6 1 21 Feature lt feature gt server on page 109 Web Server None if enabled Local Local Phone User None Interface Copyright O 2004 Polycom Inc 39 Administrator Guide SoundPoint IP SoundStation IP Features 3 2 7 Group Call Pick up Calls to another phone within a pre defined group can be picked up without dialing the extension of the other phone This feature depends on support from a SIP server Central Configuration file Turn this feature on or off boot ipmid cfg For more information see 4 6 1 21 Feature lt feature gt server on page 109 Web Server None if enabled Local Local Phone User None Interface 3 2 8 Call Park Retrieve An active call can be parked and the parked call can be retrieved by another phone This feature depends on support from a SIP server Central Configuration file Turn this feature on or off boot ipmid cfg For more information see 4 6 1 21 Feature lt feature gt server on page 109 Web Server None if enabled Local Local Phone User None Inte
64. absolute minimum duration time in milliseconds of RTP packet Rx with no packet loss between jitter buffer size shrinks Use smaller values 1000 ms to minimize the delay on known good net works Use larger values to minimize packet loss on networks with large jitter 3000 ms voice audiProfile x jitterBufferMax gt jitterBuf ferMin multiple of 10 lt 500 for IP 500 and IP 600 lt 160 for IP 300 The largest jitter buffer depth to be sup ported in milliseconds Jitter above this size will always cause lost packets This parameter should be set to the smallest possible value that will support the expected network jitter 4 6 1 6 2 Volume Persistence lt volume gt The user s selection of the receive volume during a call can be remembered between calls This can be configured per termination handset headset and handsfree chassis In some countries regulations exist which dictate that receive volume should be reset to nominal at the start of each call on handset and headset Interpretation If set to 1 the receive volume will be remembered between calls If set to 0 the receive volume will be Permitted Attribute Values Default voice volume persist handset 0 1 0 voice volume persist headset 0 1 0 voice volume persist handsfree 0 1 1 reset to nominal at the start of each call Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP
65. ake or receive another call Network signalling is employed to request that the remote party stop sending media and to inform them that they are being held A configurable local hold reminder feature can be used to remind the user that they have placed calls on hold Configuration file Specify whether RFC 2543 c 0 0 0 0 or RFC 3264 a sen sip cfg donly or a inactive outgoing hold signalling is used Central For more information see 4 6 2 1 3 SIP lt SIP gt on boot page 115 server Configuration file Specify local hold reminder options ipmigete For more information see 4 6 1 10 1 Hold Local Reminder lt localReminder gt on page 93 Web Server Specify whether or not to use RFC 2543 c 0 0 0 0 outgo if enabled ing hold signalling The alternative is RFC 3264 a sen donly or a inactive Local Local Phone User Use the SIP Configuration menu to specify whether or not to Interface use RFC 2543 c 0 0 0 0 outgoing hold signalling The alternative is RFC 3264 a sendonly or a inactive Copyright O 2004 Polycom Inc 37 Administrator Guide SoundPoint IP SoundStation IP Features 3 2 3 3 2 4 3 2 5 Call Transfer Call transfer enables the user User A or transferring user to transform an existing call with User B primary call into a new call between User B and a third user C trans ferred to user selected by User A The phone offers both blind transfers call is trans
66. al Enable or disable persistent headset mode via the Settings menu Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server Changes will permanently override global settings unless deleted via the Reset User Settings menu 3 1 16 Local Contact Directory The phone maintains a local contact directory The directory can be downloaded from the boot server and edited locally Contact information from previous calls may be easily added to the directory for convenient future access The directory is the central database for several other features including speed dial distinctive incoming call treatment presence and instant messaging Configuration file ipmid cfg Set whether the directory uses volatile storage on the phone required on the IP 500 platform for directories greater than 25 entries e For more information see 4 6 1 11 Directory lt directory gt on page 93 XML file 000000000000 direc tory xml Central boot server A sample file named 000000000000 directory xml Note extra in the file name is included with the application file distribution This file can be used as a template for the per phone lt Ethernet address gt direc tory xml directories edit contents then rename to lt Ethernet address gt directory xml It also can be used to seed new phones with an initial directory edit con tents than remove from file name Telephon
67. ask For more infor mation see 2 2 1 Basic Network Setup on page 4 2 Application Configuration such as application specific parameters For more information see 2 2 2 Application Configuration on page 9 Basic Network Setup The phones boot up in two phases Phase 1 bootROM a generic program designed to load the application e Phase 2 application the SIP phone application Networking starts in Phase 1 The bootROM application uses the network to query the boot server for upgrades or configuration changes which is an optional process that will happen automatically when properly deployed The boot server can be on the local LAN or anywhere on the Internet The bootROM then loads the configured application The application will restart networking using most of the parameters established by the bootROM a DHCP query will be performed by the application Basic network settings can be changed during Phase 1 using the bootROM s setup menu A similar but more sophisticated menu system is present in the application for changing the same network parameters For more information see 2 2 1 2 Local User Interface Setup Menus on page 6 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation 2 2 1 1 DHCP or Manual TCP IP Setup Basic network settings can be derived from DHCP or entered manually using the phone s LCD based user interface Polycom recommends using DHCP wher
68. aster config file event log files application binary config files dictionary files user interface resource files SoundPoint IP Local User Interface mm MAC 00 04 f2 00 29 99 Local Web Server A boot server allows global and per phone configuration to be managed centrally via text XML format configuration files that are downloaded by the phones at boot time The boot server also facilitates automated application upgrades diagnostics and a measure of fault tolerance Copyright 2004 Polycom Inc 3 Administrator Guide SoundPoint IP SoundStation IP Installation and Operation 2 2 2 2 1 The configuration served by the boot server can be augmented by changes made locally on the phone itself or via the phone s built in web server If file uploads are permitted the boot server allows these local changes to be backed up automatically Polycom recommends the boot server central provisioning model for installations involving more than a few phones The investment required is minimal in terms of time and equipment and the benefits are significant The phones also support dynamic host configuration protocol DHCP When set up DHCP permits plug and play TCP IP network setup Regardless of whether or not you will be installing a centrally provisioned system there are two steps required to get your phones up and running 1 Basic TCP IP Network Setup such as IP address and subnet m
69. atic or can use advanced DNS methods In the case of static server lists when a server registration fails registration will be attempted on another server If the phone is not registered to the first server in the list when registration fails it will start by trying to register to the first server When mak ing a new call if the INVITE fails the other servers in the list will be tried one by one for routing signaling until the last server is tried Definition of signaling failure registration or start of call If TCP is used The signaling fails if the connection fails or the Send fails If UDP is used The signaling fails if ICMP is detected or if the signal times out If the signaling has been attempted via all servers in the list and this is the last server then the signaling fails after the complete UDP timeout defined in RFC 3261 Ifit is not the last server in the list the maximum number of retries using the configurable retry tim eout is used For more information see 4 6 2 1 2 Server lt server gt on page 114 and 4 6 3 1 Registration lt reg gt on page 121 Copyright 2004 Polycom Inc 53 Administrator Guide SoundPoint IP SoundStation IP Features 3 6 5 1 DNS SIP Server Name Resolution Ifa DNS name is given for a proxy registrar address the IP address es associated with that name will be discovered as specified in RFC 3263 Locating SIP Servers If a port is given the only lookup will be an A record If no po
70. ation file To turn idle display animation on or off ipmid cfg For more information see 4 6 1 15 Indicators lt indicators gt on page 100 To replace the animation used for the idle display Central For more information see 4 6 1 15 1 Animations boot lt Animations gt lt IP_300 gt lt IP_500 gt lt IP_600 gt server and lt IP 4000 gt on page 101 To change the position of the idle display animation e For more information see 4 6 1 15 4 2 Graphic Icons lt gi gt lt IP_300 gt lt IP_500 gt lt IP_600 gt and lt IP_4000 gt on page 102 Web Server None if enabled Local Local Phone User None Interface Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features 3 2 Call Management Features 3 2 1 Automatic Off hook Call Placement The phone supports an optional automatic off hook call placement feature for each registration Configuration file Specify which registrations have the feature and what ee phonel cfg contact to call when going off hook oot server For more information see 4 6 3 2 2 Automatic Off hook Call Placement lt autoOffHook gt on page 123 Web Server None if enabled Local Local Phone User None Interface 3 2 2 Call Hold Call hold is a fundamental feature of the phone The purpose of hold is to pause activ ity on one call so that the user may use the phone for another task such as to m
71. ations terminals for Ethernet TCP IP networks They are designed to facilitate high quality audio and text message communications These phones are endpoints in the overall network topology designed to interoperate with other compatible equip ment including application servers media servers internetworking gateways voice bridges and other endpoints Remote Boot Server HE Remote j Application Server Router Firewall PSTN Gateway i Ethernet Switches 10 100 Ethernet nun Seer Switch NN E r 6 Polycom gt SoundPoint IP E Pc 500 600s E Local Local 10 100 Application Boot Server eS Ethernet Server Hub J Ee The phones connect physically to a standard office twisted pair IEEE 802 3 10 100 megabytes per second Ethernet LAN and send and receive all data using the same packet based technology Since the phone is a data terminal digitized audio being just Copyright 2004 Polycom Inc 1 Administrator Guide SoundPoint IP SoundStation IP Overview another type of data from its perspective the phone is capable of vastly more than tra ditional business phones As SoundPoint IP and SoundStation IP run the same pro tocols as your office personal computer many innovative application
72. ay name a SIP address an optional display label an authentication user ID and password and an optional array of registration servers The authentication user ID and password are optional and for security reasons can be omitted from the configuration files The local flash parameters will be used instead The optional array of servers will override the servers specified in sip cfg in non Null This will also override the servers on the appConf htm web page Navigate to http lt phonelPAddress gt reg htm Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server Changes will perma nently override global settings unless deleted via the Reset User Settings menu selection Local Phone User Interface Use the SIP Configuration menu to specify the local SIP sig naling port an array of SIP servers to register to and regis tration information for up to six registrations The SIP Configuration menu contains a sub set of all the parameters available in the configuration files Either the Web Server or the boot server configuration files or the local phone user interface should be used to configure registrations not a mixture of these options When the SIP Configuration menu is used it is assumed that all registra tions use the same server Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server Changes will per manently override global
73. com Inc 45 46 Administrator Guide SoundPoint IP SoundStation IP Features invokes do not disturb The user can also manually specify a state to convey overrid ing and perhaps masking the automatic behavior XML file lt Ethernet The lt bw gt 0 lt bw gt buddy watching and lt bb gt 0 lt bb gt address gt direc buddy blocking elements in the lt Ethernet address gt Central tory xml directory xml file dictate the Presence aspects of directory boot entries server For more information see 3 1 16 1 Local Contact Directory File Format on page 28 Web Server None if enabled Local Phone User The user can edit the directory contents The Watch Interface Buddy and Block Buddy fields control the buddy behavior local of contacts Changes will be stored in the phone s flash file system and backed up to the boot server copy of lt Ethernet address gt directory xml if this is configured When the phone boots the boot server copy of the directory if present will overwrite the local copy 3 4 2 Instant Messaging 3 5 3 5 1 The phone supports sending and receiving instant text messages The user is alerted to incoming messages visually and audibly The user can choose to view the messages immediately or when it is convenient For sending messages the user can choose to either select a message from a pre set list of short messages or an alphanumeric text entry mode allows the ty
74. contact and the contact to call when the user accesses voicemail e For more information see 4 6 3 5 Messaging lt msg gt on page 128 Web Server For one touch voicemail access enable the one touch if enabled voicemail user preference and choose to bypass instant messages to remove the step of selecting between instant messages and voicemail after pressing the Messages key on the IP 500 and IP 600 instant messages are still accessible from the Main Menu Navigate to http lt phonelPAddress gt coreConf htm On a per registration basis specify a subscribe contact for solicited NOTIFY applications a callback mode self call Local back or another contact to call when the user accesses voicemail Navigate to http lt phonelPAddress gt reg htm Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server These changes will permanently override global settings unless deleted via the Reset User Settings menu selection Local Phone User None Interface 3 6 2 Multiple Registrations SoundPoint IP phones support multiple registrations per phone and the SoundSta tion IP 4000 supports a single registration The SoundPoint IP 300 supports two registrations the IP 500 supports three and the IP 600 supports six Each registration is mapped to the familiar concept of a phone line The user can select which line to Copyright 2004 Polycom Inc
75. d audio files with the phone Sampled Audio File Default use within phone pattern reference 1 Welcome Sound Effect se pat misc 7 2 Ringer 13 se pat ringer 13 3 Ringer 14 se pat ringer 14 4 Ringer 15 se pat ringer 15 5 Ringer 16 se pat ringer 16 6 Ringer 17 se pat ringer 17 7 Ringer 18 se pat ringer 18 8 Ringer 19 se pat ringer 19 9 Ringer 20 se pat ringer 20 10 Ringer 21 se pat ringer 21 11 Ringer 22 se pat ringer 22 12 24 Not used 4 6 1 5 Sound Effects lt sound effects gt The phone uses both synthesized based on the chord sets described earlier and sam pled audio sound effects Sound effects are defined by patterns rudimentary sequences of chord sets silence periods and wave files Permitted Attribute Values Default Interpretation se stutterOn VoiceMail 0 I 1 If set to 1 stuttered dial tone is used in place of normal dial tone to indicate that one or more messages voice mail are waiting at the message center se appLocalEnabled 0 1 1 If set to 1 local user interface sound effects such as confirmation error tones will be enabled Copyright 2004 Polycom Inc 73 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 5 1 Patterns lt patterns gt Optimization Patterns use a simple script language that allows different chord sets or wave files to be strung together with periods of silence T
76. distinctive 1 On SoundStation IP 4000 conferences are not available if the G 729 codec is enabled on the phone This restriction will be removed in future releases Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features incoming call treatment feature The user s ability to originate calls is unaffected by all call diversion options Each registration line has its own diversion properties Central boot server Configuration file phonel cfg Set all call diversion settings including a global forward to contact and individual settings for call forward all call for ward busy call forward no answer and call forward do not disturb For more information see 4 6 3 3 Diversion lt divert gt on page 124 Local Web Server if enabled Set all call diversion settings Navigate to http lt phonelPAddress gt reg htm Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server They will perma nently override global settings unless deleted via the Reset User Settings menu selection Local Phone User Interface The user can set the call forward all setting from the idle display enable disable and specify the forward to contact as well as divert callers while the call is alerting Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server They will perm
77. e possi ble to eliminate repetitive manual data entry The following table shows the manually entered networking parameters that may be overridden by parameters obtained from a DHCP server Configuration File Local Parameter DHCP Option DHCP Phase 2 application only FLASH gt priority when more than one source exists gt 1 2 3 IP address 1 e 2 8 subnet mask 1 e Z IP gateway 3 e e boot server address See 2 2 1 2 2 z DHCP Menu on page 7 SNTP server address 42 then 4 e e SNTP GMT offset 2 e DNS server IP address 6 alternate DNS server IP 6 address DNS domain 15 e See 2 2 1 2 2 Special Case Cisco Discovery Protocol CDP over VLAN ID DHCP Menu rides Local FLASH which overrides DHCP VLAN on page 7 Discovery a Can be obtained from a connected Ethernet switch if the switch supports CDP Copyright O 2004 Polycom Inc 5 Administrator Guide SoundPoint IP SoundStation IP Installation and Operation 2 2 1 2 Local User Interface Setup Menus Access to Network Configuration Menu Phase 1 boot ROM The network configuration menu is accessible during the auto boot countdown of the bootROM phase of operation Press the Setup soft key to launch the main menu Phase 2 application The network configuration menu is accessible from the main menu Navigate to Menu gt Settings
78. eeeeesee 26 3 1 16 Local Contact Directory sssssssssssssssssssssssssscssccccecccssscssssssssssssssssssssssssssssssusssuusssussssssssccessceseeceesees 27 3 1 16 1 Local Contact Directory File Fomausassnassuaveramramandketeaak 28 3 1 17 Local LT NN 30 Copyright 2004 Polycom Inc i Administrator Guide SoundPoint IP SoundStation IP Table of Contents 3 1 18 Microphone Mute as 30 3 1 19 Multiple Call Appearances sssssssssscsssssssssssssssessessssssssssssssssssssecssssssssssssssssssesssessssssssssssseeesssseee 30 3 1 20 Shared Call Appearances sssssssssssssssssesssssssssssscssecccccsscesssssssssssssssssssssssssusssusssuessesssssscsesceeseceeeees 3 3 1 21 Bridged Line Appecrances sssssssssssssssssssssssssssssssscccccccccsssessssssssssssssssssssssssssusssussscusscsssssceseeceeeees 32 3 1 22 Customizable Fonts and Indicators sssssssssssscscsccscccssccssssssssssssssssssssssssssusnsvssssssscssseseeceeceeeees 33 3 1 23 Soft Key Driven User Interface cssssssssssssssscssssssssssssssssssessssssssssssssssssssessssssssssssssssseeseessseee 34 EEE RER EE EE 34 3 1 25 Time and Date Dili 35 3 1 26 Idle Display Animation ssssssssssssccsssssssssssssssessecsssssssssssssssssecsssssssssssssssssseessssssssssssssssseseeesesese 36 3 2 Call Management FeatUresS cccccccc000000000000000000000000 37 3 2 1 Automatic Off hook Call Placement ssssssccssccssccsssesssssssssssssssssssssssss
79. ellation AEC ssssssssssscsccssccssscssssssssssssssssssssssssssssssusssuussssssssssseseececeeeeceeeees 44 POE Ga 44 3 3 9 Background Noise Suppression BNS s sssssssssssscsccsccccscsssssssssssssssssssssssssssusnsvssssssssscsssceececeeeees 45 3 Troeen 45 3 3 11 Automatic Gain Control AGC svssssssssessscsssssssesccssssssssssesascecsnnsssnnsssssssssuuesssnussvossssesssscessooesseees 45 3 4 Presence and Instant Messaging Features cce00e 45 ENE NN OR a 45 3 4 2 Instant Messaglgsessoavaasrsedur ske cnet a NT CaCCA Marae aOR 46 3 5 Localization Features Cuba Guide EEE PN AR EKM KERR 3 5 1 Multilingual User Interface sssssssssssssssssssssssscscccccccccsccsssesssssssssssssssssssssssssssssscsssseesssssesseeeeeeeeeees 46 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Table of Contents 3 5 2 Downloadable Fink ass 48 3 5 3 Synthesized Call Progress Tomes sssssssssssssssssssssssscsccccscccscscssssssssssnsssssssssssusssssssesssssssssssssceesseeeeees 48 3 6 Advanced Server Features ddecdedeccdscsccdecedcssdodecsosessoscss OD 3 6 1 Voicemail Integration sssssssssssssssssssssesssssssssssscsssscceccscessessssssssssssssssssssssssssussssusssssssssesssceeeceeeeees 49 3 6 2 Multiple Registrations spasnunesnunnsdamaesnnuianmnennidoindddamuntddd 50 EAEE OR TA T sansen sg aes tdse voce tibee temusdlavedisiaadaiswusntaasbansin 52 3 6 4 ACD agent available
80. els are an undesirable side effect of the non linear component of most AEC systems This fea ture uses noise synthesis techniques to smooth out the noise level in the direction toward the remote user providing a more natural call experience 3 3 11 Automatic Gain Control AGC 3 4 3 4 1 This feature applicable to handsfree operation is used to boost the transmit gain of the local talker in certain circumstances This increases the effective user phone radius and helps with the intelligibility of soft talkers The phone contains both Presence and Instant Messaging features These features are compatible with Microsoft Windows Messenger and MSN Messenger version 4 7 and Windows Messenger 5 0 The phone s presence and instant messaging features are integrated with the contact directory features using its contact database Presence The Presence feature allows the phone to monitor the status of other users devices and allows other users to monitor it The status of monitored users is displayed visually and is updated in real time The user can block others from monitoring her phone and is notified when a change in monitored status occurs Phone status changes are broadcast automatically to monitoring phones when the user engages in calls or 3 AGC support will be available in a subsequent release 4 Notification when a change in monitored status occurs will be available in a subsequent release Copyright 2004 Poly
81. er and other Ethernet devices to connect to the office LAN by daisy chaining through the phone eliminating the need for a stand alone hub The SoundPoint IP switch gives higher transmit priority to packets originating in the phone SoundPoint IP can be powered via a local AC power adapter or can be line powered power supplied via the signaling or idle pairs of the LAN Ethernet cable Line powering typically requires that the phone plugs directly into a dedicated LAN jack Devices that do not require LAN power can then plug into the SoundPoint IP PC Ethernet port SoundPoint IP Switch Port Priorities To help ensure good voice quality the Ethernet switch embedded in the SoundPoint IP phones should be configured to give voice traffic emanating from the phone higher transmit priority than those from a device connected to the PC port If not using a VLAN VLAN blank in the setup menu this will automatically be the case If using a VLAN ensure that the 802 1p priorities for both default and RTP packet types are set to 2 or greater Otherwise these packets will compete equally with those from the PC port For more information see 4 6 1 7 Quality of Service lt QOS gt on page 86 Application Network Setup RTP Ports The phone is compatible with RFC 1889 RTP A Transport Protocol for Real Time Applications and the updated RFCs 3550 and 3551 Consistent with RFC 1889 the phone treats all RTP streams as bi directional from a co
82. es 0 I Default 1 Interpretation If set to 1 process a 200 OK response for a line seize event SUBSCRIBE as though a line seize NOTIFY with Subscription State active header had been received this speeds up process ing volpProt SIP specialEv ent checkSync alwaysReboot If set to 1 always reboot when a NOTIFY message is received from the server with event equal to check sync If set to 0 only reboot if any of the files listed in mac cfg have changed on the FTP server when a NOTIFY message is received from the server with event equal to check sync 4 6 2 1 3 5 Conference Setup lt conference gt Attribute volpProt SIP confer ence address Permitted Val ves ASCII string up to 128 char acters long Default Interpretation Null If Null conferences are set up on the phone locally If set to some value conferences are set up by the server using the conferencing agent specified by this address The acceptable values depend on the confer encing server implementation policy 118 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 2 1 4 Dial Plan lt dialplan gt Optimization Permitted Attribute Values Default Interpretation dialplan impossibleMatch 0 1 or 2 0 If set to 0 the digits entered up to Handling and including the point where an impossible match occurred are
83. es without a local directory such as new units from the fac tory will download the 00000000000 directory xml directory and base their initial directory on it These files should be edited with an XML editor e For information on file format see 3 1 16 1 Local Contact Directory File Format on page 28 XML file lt Ethernet address gt directory xml This file can be created manually using an XML editor For information on file format see 3 1 16 1 Local Contact Directory File Format on page 28 Copyright 2004 Polycom Inc 27 Administrator Guide SoundPoint IP SoundStation IP Features Local Web Server None if enabled Local Phone User The user can edit the directory contents at will Changes Interface will be stored in the phone s flash file system and backed up to the boot server copy of lt Ethernet address gt directory xml if this is configured When the phone boots the boot server copy of the directory if present will overwrite the local copy 3 1 16 1 Local Contact Directory File Format An example local contact directory is shown Look to the table for an explanation of each element Local Contact Directory File example 28 lt In gt Doe lt In gt lt fn gt John lt fn gt lt ct gt 1001 lt ct gt lt sd gt 1 lt sd gt lt rt gt 1 lt rt gt lt dc gt lt ad gt 0O lt ad gt lt ar gt O lt ar gt lt bw gt 0 lt bw gt lt bb gt
84. from G 711 Appendix II which defines a com fort noise CN payload format or bit stream for G 711 use in packet based multi media communication systems The phone generates CN packets also known as Silence Insertion Descriptor SID frames and also decodes CN packets efficiently regenerating a facsimile of the background noise at the remote end Central Configuration file Enable or disable VAD and set the detection threshold boot ipmid cfg e For more information see 4 6 1 6 10 Voice Activity server Detection lt VAD gt on page 86 42 2 On SoundStation IP 4000 Gapferight 2004 Pahaitadldrif the G 729 codec is enabled on the phone This restriction will be removed in future releases Administrator Guide SoundPoint IP SoundStation IP Features Web Server None if enabled Local Local Phone User None Interface 3 3 5 DTMF Tone Generation The phone generates DTMF tones in response to user dialing on the dial pad These tones are transmitted in the RTP streams of connected calls The phone can encode the DTMF tones using the active voice codec or using RFC 2833 compatible encoding The coding format decision is based on the capabilities of the remote endpoint Configuration file Set the DTMF tone levels autodialing on and off times and Central ipmid cfg other parameters boot server For more information see 4 6 1 3 1 Dual Tone Multi Frequency lt DTMF
85. gging lt logging gt Logging parameter changes can impair system operation Do not change any logging parameters without prior consultation with Polycom The event logging system supports the following classes of events Level Interpretation 0 Debug only 1 High detail event class 2 Moderate detail event class 3 Low detail event class Copyright 2004 Polycom Inc 103 Administrator Guide SoundPoint IP SoundStation IP Optimization Level Interpretation 4 Minor error graceful recovery 5 Major error will eventually incapacitate the system 6 Fatal error Each event in the log contains the following fields separated by the character time or time date stamp e 1 5 character component identifier such as so event class e cumulative log events missed due to excessive CPU load e free form text the event description Example 011511 006 so 2 00 soCoreAudioTermChg chassis gt idle time stamp ID event class missed events text Three formats are available for the event timestamp Type Example 0 seconds milliseconds 011511 006 I hour 15 minutes 11 006 seconds since booting 1 absolute time with minute resolution 0210281716 2002 October 28 17 16 2 absolute time with seconds resolution 1028171642 October 28 17 16 42 4 6 1 16 1 Basic Logging lt level gt lt change gt and lt render gt
86. gs control the performance of the speakerphone acoustic echo canceller Do not alter these values Attribute Default voice aec hs enable 0 voice aec hs lowFreqCutOff 125 voice aec hs highFreqCutOff 3800 voice aec hs erITab 0 300 24 voice aec hs erlTab 300 600 24 voice aec hs erlTab 600 1500 24 voice aec hs erlTab_ 1500 3500 24 voice aec hs erlTab_ 3500 7000 24 voice aec hd enable 0 voice aec hd lowFreqCutOff 125 voice aec hd highFreqCutOff 3800 voice aec hd erlTab_0 300 24 voice aec hd erITab 300 600 24 voice aec hd erITab 600 1500 24 voice aec hd erITab 1500 3500 24 voice aec hd erITab 3500 7000 24 voice aec hf enable 1 voice aec hf lowFreqCutOff 125 voice aec hf highFreqCutOff 3800 voice aec hf erITab 0 300 6 voice aec hf erI Tab 300 600 0 voice aec hf erI Tab 600 1500 0 voice aec hf erITab 1500 3500 6 voice aec hf erITab 3500 7000 6 Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 1 6 5 Acoustic Echo Suppression lt AES gt Optimization These settings control the performance of the speakerphone acoustic echo suppressor Do not alter these values Attribute Default voice aes hs enable 0 voice aes hs duplexBalance 7 voice aes hd enable 0 voice aes hd duplexBalance 0 voice aes hf enable 1 voice aes hf
87. gt Network Configuration This menu is locked by default Enter the administrator password to unlock Factory default password 456 Phone network configuration parameters may be edited by means of a main menu and two sub menus DHCP Menu and Server Menu Use the soft keys the arrow keys the Sel v and the Del X keys to make changes Parameters that cannot be changed are read only due to the value of other parameters For example if the DHCP Client parameter is enabled the Phone IP Addr and Subnet Mask parameters are dimmed or not visible since these are guaranteed to be supplied by the DHCP server mandatory DHCP parameters and the statically assigned IP address and subnet mask will never be used in this configuration 2 2 1 2 1 Main Menu Configuration parameters that may be edited on the main setup menu are described in the table below Name Possible Values Description DHCP Client Enabled Disabled If enabled DHCP will be used to obtain the parameters discussed in 2 2 1 1 DHCP or Man ual TCP IP Setup on page 5 Phone IP Address dotted decimal IP Phone s IP address ge Note Disabled when DHCP client is enabled Subnet Mask dotted decimal subnet Phone s subnet mask mask Note Disabled when DHCP client is enabled IP Gateway dotted decimal IP Phone s default router address SNTP Address dotted decimal IP SNTP server from which the phone will obtain address the current time OR domain name string
88. he directory to be backed up For organizational purposes configuring a separate log file directory is recommended but not required see LOG FILE DIRECTORY in 2 2 2 1 2 1 Master Configuration Files on page 10 File permissions should give the minimum access required and the account used should have no other rights on the server The phone s FTP account needs to be able to add files to which it can write in the log file directory and the root directory It must also be able to list files in all directories mentioned in the mac cfg file All other files that the phone needs to read such as the applica tion executable and the standard configuration files should be made read only via file server file permis Sions 7 Reboot phones after configuring See 2 2 1 Basic Network Setup on page 4 their boot server via DHCP or stati cally To reboot phones manually press and hold the follow ing keys simultaneously until a confirmation tone is heard or for about three seconds IP 300 Volume Volume Hold and Redial IP 500 Volume Volume Hold and Messages IP 600 Volume Volume Mute and Messages IP 4000 Volume and Select Monitor the boot server event log and the uploaded event log files if permitted Ensure that the configuration process completed cor rectly Start making calls a The FTP account name and password must match those configured in the phones them selves Defaults are name Plem
89. he phone has native support for RFC 2833 tone dtmf rfc2833 Payload 96 127 101 The phone event payload encoding in the dynamic range to be used in SDP offers 4 6 1 3 2 Chord Sets lt chord sets gt Chord sets are the building blocks of sound effects that use synthesized rather than sampled audio most call progress and ringer sound effects A chord set is a multi frequency note with an optional on off cadence A chord set can contain up to four frequency components generated simultaneously each with its own level There are three blocks of chord sets e callProg used for call progress sound effect patterns ringer e misc miscellaneous All three blocks use the same chord set specification format Copyright 2004 Polycom Inc 71 72 Administrator Guide SoundPoint IP SoundStation IP Optimization In the following table x is the chord set number and cat is one of callProg ringer ormisc Permitted Attribute Values Interpretation tone chord cat x freq y 0 1600 Frequency for this component in Hertz up to four chord set components can be specified y 1 2 3 4 tone chord cat x level y 57 to 3 Level of this component in dBmo tone chord cat x onDur positive On duration in milliseconds 0 infinite integer tone chord cat x offDur positive Off duration in milliseconds 0 infinite integer tone chord cat x repeat positive Specifies how many times the ON OFF cadence integer
90. he script language uses the following instructions Instruction Meaning Example sampled n Play sampled audio se pat callProg x inst y type sampled sampled audio file n file instruction type se pat callProg x inst y value 3 specifies sampled audio file 3 chord n d Play chord set n dis se pat callProg x inst y type chord chord set instruc optional and allows tion type the chord set ON duration to be over ridden to d millisec onds se pat callProg x inst y value 3 specifies call progress chord set 3 se pat callProg x inst y param 2000 override ON duration of chord set to 2000 milliseconds silence d Play silence for d milliseconds Rx audio is not muted se pat callProg x inst y type silence silence instruc tion type se pat callProg x inst y value 300 specifies silence is to last 300 milliseconds branch n Advance n instruc tions and execute that instruction n must be negative and must not branch beyond the first instruction se pat callProg x inst y type branch branch instruc tion type se pat callProg x inst y value 5 step back 5 instruc tions and execute that instruction a Currently patterns that use the sampled instruction are limited to the following format sampled followed by optional silence and optional branch back to the beginning In the following table x is the pattern
91. here y can be IP_500 or IP_600 4 6 1 1 1 1 Adding New Languages Follow these steps to add new languages to those included with the distribution 1 2 Create a new dictionary file based on an existing one Change the strings making sure to encode the XML file in UTF 8 but also ensuring the UTF 8 characters chosen are within the Unicode character ranges indicated in 3 5 1 Multilingual User Interface on page 46 Place the file in an appropriately named folder according to the format language_region parallel to the other dictionary files under the SoundPoint IPLocalization folder on the boot server Add a Icl ml lang clock menu x attribute to the configuration file Add Icl ml lang clock x 24HourClock Icl ml lang clock x format lel ml lang clock x longFormat and Icl ml lang clock x dateTop attributes and set them according to the regional preferences Optional Set lcl ml lang to be the new language region string Copyright 2004 Polycom Inc 67 68 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 1 2 Date and Time lt datetime gt Optimization Permitted Attribute Values Interpretation Icl datetime time 24HourClock 0 1 If 1 display time in 24 hour clock mode rather than a m p m Icl datetime date format string which Controls format of date string includes D day of week D d and d day M andtwo M month optional Up to two comma s may be
92. his registration 4 6 3 6 Network Address Translation lt nat gt These parameters define port and IP address changes used in NAT traversal The port changes will change the port used by the phone while the IP entry simply changes the IP advertised in the SIP signaling This allows the use of simple NAT devices that can redirect traffic but do not allow for port mapping For example port 5432 on the NAT device can be sent to port 5432 on an internal device but not port 1234 Attribute nat ip Permitted Values Default dotted deci Null mal IP address Interpretation IP address to advertise within SIP signaling should match the external IP address used by the NAT device Copyright 2004 Polycom Inc 129 Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation nat signalPort 1024 to Null If non Null this port will be used by the phone 65536 for SIP signaling overriding the value set for volpProt local signalPort in sip cfg nat mediaPortStart 1024 to Null If non Null this attribute will be used to set the 65536 initially allocated RTP port overriding the value set for tcpIpApp port rtp mediaPortRang eStart in ipmid cfg See 4 6 1 8 3 1 RTP lt RTP gt on page 90 Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP
93. ht 2004 Polycom Inc 91 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 10 Call Handling Configuration lt call gt TouchResume Permitted Attribute Values Default Interpretation call rejectBusyOnDnd 0 I 1 If set to 1 reject all incoming calls with the reason busy if do not disturb is enabled call enableOnNotRegistered 0 1 1 If set to 1 calls will be allowed when the phone is not successfully registered other wise calls will not be permitted without a valid registration call offeringTimeOut positive 60 Time in seconds to allow an incoming call integer to ring before dropping the call 0 infi nite call ringBackTimeOut positive 60 Time in seconds to allow an outgoing call integer to remain in the ringback state before dropping the call 0 infinite call lastCallReturnString string of 69 The string sent to the server when the user maximum selects the last call return action length 32 call callWaiting prompt 0 1 0 If set to 1 an incoming call received when another call is active will change the User Interface focus call appearance and soft keys call shared disableDivert 0 1 1 If set to 1 disable diversion feature for shared lines call shared seizeFailReorder 0 I 1 If set to 1 play re order tone locally on shared line seize failure call shared one 0 1 0 If set to 1 when a shared line has a call on hold the remote user can
94. ide SoundPoint IP SoundStation IP Optimization In the following table x is the index of the region as specified by the x index of the Icl cpt menu x attribute above y is the chord set number and cat is one of cp or misc For more information see 4 6 1 5 1 1 Call Progress Patterns on page 75 Permitted Attribute Values Interpretation Icl cpt chord cat x y freq z 0 1600 Frequency for this component in Hertz up to four chord set components can be specified z 1 2 3 4 Icl cpt chord cat x y level z 57 to 3 Level of this component in dBm0 Icl cpt chord cat x y onDur positive On duration in milliseconds 0 infinite integer Icl cpt chord cat x y offDur positive Off duration in milliseconds 0 infinite integer Icl cpt chord cat x y repeat positive Specifies how many times the ON OFF cadence integer is repeated 0 infinite 4 6 1 2 User Preferences lt user_preferences gt Attribute up headsetMode Permitted Values 0 1 Default 0 Interpretation If set to 1 the headset will be selected as the preferred transducer after its first use until the headset key is pressed again otherwise handsfree will be selected preferentially over the headset up useDirectoryNames 0 1 If set to 1 the name fields of directory entries which match incoming calls will be used for caller identification display and in the call lists instead of the name provided via network signaling
95. ide SoundPoint IP SoundStation IP Optimization 4 6 3 4 2 2 Emergency lt emergency gt In the following attributes y is the index of the emergency entry description and z is the index of the server associated with the emergency entry y For each emergency entry index y one or more server entry indexes y z can be configured y and z must both follow single step increasing numbering starting at 1 Attribute Permitted Values Default Interpretation dialplan x routing emer Comma separated list Null This represents the gency y value of entries or single i URLs that should be Example entry representing a or a combination of SIP URL watched for emergency 15 17 18 routing 911 sos When one of these defined URL is detected as being dialed by the user the call will be automatically directed to the defined emergency server dialplan x routing emer positive integer Null Index representing the gency y server z server defined in 4 6 3 4 2 2 Emergency lt emergency gt on page 128 that will be used for emergency rout ing 4 6 3 5 Messaging lt msg gt Message waiting indication is supported on a per registration basis Permitted Attribute Values Default Interpretation msg bypassInstantMessage 0 1 0 If set to 1 the display offering a choice of Message Center and Instant Mes sages will be bypassed when pressing the Messages key The pho
96. ight 2004 Polycom Inc 21 22 Administrator Guide SoundPoint IP SoundStation IP Features Key ID IP 300 Function IP 500 Function IP 600 Function IP 4000 Function 1 Linel ArrowUp ArrowUp Dialpad 1 2 Line2 ArrowLeft ArrowLeft Dialpad2 3 n a Select ArrowDown Dialpad3 4 n a ArrowRight ArrowRight VolUp 5 Hold ArrowDown Select Handsfree 6 n a Delete Delete ArrowUp 7 DoNotDisturb Menu Menu Dialpad4 8 VolUp Messages Messages Dialpad5 9 VolDown DoNotDisturb DoNotDisturb Dialpad6 10 DialpadStar Hold MicMute VolDown 11 Dialpad0 VolUp VolUp n a 12 DialpadPound VolDown VolDown Select 13 Dialpad9 DialpadPound DialpadPound Dialpad7 14 Dialpad8 Dialpad0 Dialpad0 Dialpad8 15 Dialpad7 DialpadStar DialpadStar Dialpad9 16 Dialpad4 Dialpad9 Dialpad9 MicMute 17 Dialpad5 Dialpad8 Dialpad8 n a 18 Dialpad6 Dialpad7 Dialpad7 ArrowDown 19 Dialpad3 Dialpad4 Dialpad4 DialpadStar 20 Dialpad2 Dialpad5 Dialpad5 Dialpad0 21 Dialpad I Dialpad6 Dialpad6 DialpadPound 22 n a Dialpad3 Dialpad3 Redial 23 Redial Dialpad2 Dialpad2 n a 24 n a Dialpad I Dialpad I n a 25 SoftKey3 SoftKey4 SoftKey4 Menu 26 MicMute SoftKey3 SoftKey3 Exit 27 SoftKey2 SoftKey2 SoftKey2 SoftKey1 28 SoftKey1 SoftKeyl SoftKey1 SoftKey2 29 ArrowDown Conference Services SoftKey3 30 n a CallHistory Directories n a Copyright O 2004 Polycom Inc Administ
97. iles are stored in the phone s home directory or a user config urable directory on the boot server Both overwrite and append modes are supported for the application event log The event log files are lt Ethernet address gt boot log lt Ethernet address gt app log The boot log file is uploaded to the boot server after every reboot The application log file is uploaded periodically or when the local copy reaches a pre determined size Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization As an additional diagnostic tool both log files can be uploaded on demand to the boot server by pressing and holding the following keys until a confirmation tone is heard or for about three seconds IP 300 Linel Line2 Arrow Up Arrow Down IP 500 The four arrow keys IP 600 The four arrow keys IP 4000 Menu Exit Off hook Handsfree Redial Log files uploaded in this manner are named e lt Ethernet address gt now boot log e lt Ethernet address gt now app log Configuration file ipmid cfg Specify a multitude of event logging settings e For more information see 4 6 1 16 Event Logging lt logging gt on page 103 Central Configuration file Specify sip event logging settings boot sip cfg For more information see 4 6 2 1 5 SIP Logging server lt logging gt lt level gt lt change gt on
98. indicator LED when instant messages are waiting and it can be configured to do so when voice messages are waiting 3 1 12 Distinctive Incoming Call Treatment The phone can automatically apply distinctive treatment to calls containing specific attributes The distinctive treatment that can be applied includes customizable alerting sound effects and automatic call diversion or rejection Call attributes that can trigger distinctive treatment include the calling party name or SIP contact number or URL format Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Administration Distinctive Incoming Call Treatment For more information see 3 1 16 Local Contact Directory on page 27 3 1 13 Distinctive Ringing There are three aspects to Distinctive Ringing 1 The user can select the ring type for each line There are many different ring pat terns to choose from 2 The ring type for specific callers can be assigned in the contact directory For more information see 3 1 12 Distinctive Incoming Call Treatment on page 24 This feature has higher priority than Item 1 3 The SIP Alert Info field can be used to map calls to specific ring types This feature has higher priority than Items I and 2 Configuration file Specify the mapping of Alert Info strings to ring types sip cfg For more information see 4 6 2 1 3 2 Alert Infor Central mation lt alertInfo gt on page 116 bo
99. ings gt sip cfg Core settings gt ipmid cfg Category Description Example Core Contain parameters that affect the basic operation of the phone ipmid cfg such as voice codecs gains and tones All phones in an installa tion usually share this category of files Application Contain parameters that dictate performance of a particular phone sip cfg specific application mgep cfg Typical parameters include the IP address of an application server All phones in an installation usually share application specific files This file would normally be modified from Polycom tem plates User Contain parameters unique to a particular phone user Typical phonel cfg parameters include e display name e unique addresses Each phone in an installation usually has its own customized ver sion of user files derived from Polycom templates Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation These application configuration files dictate the behavior of the phone once it is run ning the executable specified in the master configuration file Configuration files should only be modified by a knowledgeable System Administrator Applying incorrect parameters may render the phone unusable 2 2 2 1 3 Deploying a Boot Server for the Phones The following table describes the steps required for successful deployment of a boot server for SoundPoint IP and SoundStation IP phones These
100. ip a trailing from the digits sent Configuration file Specify impossible match behavior trailing behavior sip cfg digit map matching strings and time out value For more information see 4 6 2 1 3 5 Conference Central Setup lt conference gt on page 118 boot Configuration file Specify per registration impossible match behavior trail server phonel cfg ing behavior digit map matching strings and time out values that override those in sip cfg For more information see 4 6 3 4 Dial Plan lt dial plan gt on page 126 Web Server Specify digit map matching strings and time out value if enabled Navigate to http lt phonelPAddress gt appConf htmitls Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server Changes will permanently override global settings unless deleted via the Reset User Settings menu selection Local Local Phone User None Interface 3 1 18 Microphone Mute A microphone mute feature is provided When activated visual feedback is provided This is a local function and cannot be overridden by the network 3 1 19 Multiple Call Appearances The phone supports multiple concurrent calls The hold feature can be used to pause activity on one call and switch to another call When active on one call an additional incoming call is presented using the familiar call waiting style Soft keys with call dispos
101. is repeated 0 infinite 4 6 1 4 Sampled Audio for Sound Effects lt sampled_audio gt The following sampled audio WAVE file wav formats are supported e mono 8 kHz G 711 p Law e G711 A Law e L16 1600 16 bit 16 kHz sampling rate mono The phone uses built in wave files for some sound effects The built in wave files can be replaced with files downloaded from the boot server or from the Internet however these are stored in volatile memory so the files will need to remain accessible should the phone need to be rebooted Files will be truncated to a maximum size of 300 kilo bytes In the following table x is the sampled audio file number Attribute Permitted Values Interpretation saf x Null OR valid path If Null the phone will use a built in file name OR an RFC If set to a path name the phone will attempt to download plen URL this file at boot time from the boot server to a HTTP FTP or TFTP wave file If set to a URL the phone will attempt to download this resource file at boot time from the Internet Note Refer to the Note A TFTP URL is expected to be in the format above wave file for tftp lt host gt pathname lt filename gt for example tftp mat restrictions somehost example com sounds example wav Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization The following table defines the default usage of the sample
102. isting fonts embedded in the software can be overwritten or new fonts can be downloaded The bitmaps and bit Copyright 2004 Polycom Inc 33 34 Administrator Guide SoundPoint IP SoundStation IP Features map animations used for graphic icons on the display can be changed and reposi tioned LED flashing sequences and colors can be changed Configuration File Specify fonts to overwrite existing ones or specify new fonts ipmid cfg For more information see 4 6 1 12 Fonts lt font gt on page 94 Central Specify which bitmaps to use boot e For more information see 4 6 1 14 Bitmaps lt bitmaps gt server on page 100 Specify how to create animations and LED indicator patterns For more information see 4 6 1 15 Indicators lt indicators gt on page 100 Web Server None if enabled Local Local Phone User None Interface 3 1 23 Soft Key Driven User Interface The user interface makes extensive use of intuitive context sensitive soft key menus 3 1 24 Speed Dial Entries in the local directory can be linked to the speed dial system The speed dial system allows calls to be placed quickly from dedicated keys as well as from a speed dial menu XML file Central boot server The lt sd gt x lt sd gt element in the lt Ethernet lt Ethernet address gt directory xml address gt directory xml file links a directory entry to a speed dial resource within the phone Speed
103. ition options are presented to the user The current user interface is limited to 30 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features two concurrent calls per registration line This is an artificial limit and will be expanded in the future 3 1 20 Shared Call Appearances Calls and lines on multiple phones can be logically related to each other A call that is active on one phone will be presented visually to phones which share that call appear ance Mutual exclusion features emulate traditional PBX or key system privacy for shared calls Incoming calls can be presented to multiple phones simultaneously This feature is dependent on support from a SIP server which binds the appearances together logically and looks after the necessary state notifications and performs an access control function For more information see 5 2 4 Shared Call Appearance Sig naling on page 139 Configuration file Specify whether diversion should be disabled on shared ipmid cfg lines e For more information see 4 6 1 10 Call Handling Configuration lt call gt on page 92 Configuration file Specify line seize subscription period sip cf p cig For more information see 4 6 2 1 2 Server lt server gt on page 114 Specify standard or non standard behavior for processing line seize subscription for mutual exclusion feature Central e For more information see 4 6 2 1 3 4 Special
104. itted Attribute Values qos ethernet other user_priority 0 7 Default 2 Interpretation User priority used for packets that do not have a per protocol setting 4 6 1 7 2 IP TOS lt IP gt These settings control the type of service field in outgoing packets 4 6 1 7 2 1 RTP lt RTP gt These parameters apply to RTP packets Attribute qos ip rtp min delay Permitted Values 0 I Default 1 Interpretation If set to 1 set min delay bit in the IP TOS field of the IP header or else don t set it qos ip rtp max throughput 0 I If set to 1 set max throughput bit in the IP TOS field of the IP header or else don t set it qos ip rtp max reliability 0 1 If set to 1 set max reliability bit in the IP TOS field of the IP header or else don t set it qos ip rtp min cost 0 1 If set to 1 set min cost bit in the IP TOS field of the IP header or else don t set it qos ip rtp precedence 0 7 If set to 1 set precedence bits in the IP TOS field of the IP header or else don t set them Copyright 2004 Polycom Inc 87 Administrator Guide SoundPoint IP SoundStation IP 4 6 1 7 2 2 Call Control lt CallControl gt Optimization These parameters apply to call control packets such as the network protocol signaling Permitted Attribute Values Default qos ip callControl min_delay 0 1 1 Interpretation If set
105. itted Attribute Values Default Interpretation dialplan x digitmap string compatible with Null When present this attribute the digit map feature of overrides the global dial MGCP described in plan defined in the sip cfg 2 1 5 of RFC 3435 configuration file string is limited to 512 bytes and 20 segments a comma is also allowed when reached in the For more information see 4 6 2 1 3 5 Conference Setup lt conference gt on digit map a comma will page 118 turn dial tone back on dialplan x digitmap timeOut positive integer Null When present and if dial plan x digitmap is not Null this attribute overrides the global dial plan defined in the sip cfg configuration file For more information see 4 6 2 1 3 5 Conference Setup lt conference gt on page 118 4 6 3 4 2 Routing lt routing gt This configuration section allows specific routing paths for outgoing SIP calls to be configured independent of other default configuration 4 6 3 4 2 1 Server lt server gt Attribute Permitted Values Default Interpretation dialplan x rout dotted decimal IP Null IP address or host name ing server y address address or host name and port of a SIP server that will be used for routing calls Multiple servers can be listed starting with y 1 2 for fault tolerance dialplan x rout 1 to 65535 5060 ing server y port Copyright 2004 Polycom Inc 127 Administrator Gu
106. lease support for the Presence and Instant Message recommendations in the SIP SIMPLE proposals will be provided e draft ietf simple cpim mapping 01 e draft ietf simple presence 07 e draft ietf simple presencelist package 00 e draft ietf simple winfo format 02 e draft ietf simple winfo package 02 or their successors Shared Call Appearance Signaling A shared line is an address of record managed by a server The server allows multiple endpoints to register locations against the address of record The phone supports shared call appearances SCA using the SUBSCRIBE NOTIFY method in the SIP Specific Event Notification framework RFC 3265 The events used are e call info for call appearance state notification e line seize for the phone to ask to seize the line Bridged Line Appearance Signaling A bridged line is an address of record managed by a server The server allows multi ple endpoints to register locations against the address of record The phone supports bridged line appearances BLA using the SUBSCRIBE NOTIFY method in the SIP Specific Event Notification framework RFC 3265 The events used are e dialog for bridged line appearance subscribe and notify Copyright 2004 Polycom Inc 139
107. lete stop delete Behavior when server log file Mode has reached its limit delete delete file and start over stop stop appending to file 4 6 1 16 2 Scheduled Logging Parameters lt scheduled gt The phone can be configured to schedule certain advanced logging tasks on a periodic basis These attributes should be set in consultation with Polycom Each scheduled Copyright 2004 Polycom Inc 105 106 Administrator Guide SoundPoint IP SoundStation IP Optimization log task is controlled by a unique attribute set starting with log sched x where x identi fies the task Permitted Attribute Values Interpretation log sched x name alphanu Name of an internal system command to be periodically meric string executed To be supplied by Polycom log sched x level 0 5 Event class to assign to the log events generated by this command This needs to be the same or higher than log level change slog for these events to appear in the log log sched x period positive Seconds between each command execution 0 run once integer log sched x startMode abs rel Start at absolute time or relative to boot log sched x startTime positive Seconds since boot when startMode is rel or the start time in integer OR 24 hour clock format when startMode is abs hh mm log sched x startDay 1 7 When startMode is abs specifies the day of the week to start command execution 1 Sun 2 Mon 7 Sat
108. ly by the phone in three separate lists Missed Calls Received Calls and Placed Calls The call lists can be cleared manually by the user and will be erased on reboot Central Configuration File Enable or disable all call lists or individual call lists boot ipmid cfg For more information see 4 6 1 21 Feature lt feature gt on server page 109 Web Server None if enabled Local Local Telephone None User Interface 3 1 2 Call Timer A call timer is provided on the display A separate call timer is maintained for each distinct call in progress Copyright 2004 Polycom Inc 17 Administrator Guide SoundPoint IP SoundStation IP Features 3 1 3 3 1 4 3 1 5 Call Waiting When an incoming call arrives while the user is active on another call the incoming call is presented to the user visually on the LCD display A configurable sound effect such as the familiar call waiting beep will be mixed with the active call audio as well Called Party Identification The phone displays and logs the identity of the remote party specified for outgoing calls This is the party that the user intends to connect with Calling Party Identification The phone displays the caller identity derived from the network signalling when an incoming call is presented For calls from parties for which a directory entry exists the local name assigned to the directory entry may optionally be substituted Cent
109. me Size width G 711u law PMCU RFC 64 Kbps 8 Ksps 10ms 80ms 3 5KHz 1890 G 7 11a law PCMA RFC 64 Kbps 8 Ksps 10ms 80ms 3 5KHz 1890 G 729AB G729 RFC 8 Kbps 8 Ksps 10ms 80ms 3 5KHz 1890 SID CN RFC N A N A N A N A 3389 RFC 2833 phone event RFC N A N A N A N A 2833 Configuration file Specify codec priority preferred payload sizes and jitter ipmid cfg buffer tuning parameters Central boot For more information see server 4 6 1 6 1 1 Codec Preferences lt preferences gt on page 79 and e 4 6 1 6 1 2 Codec Profiles lt profiles gt on page 79 Web Server Specify codec priority preferred payload sizes and jitter if enabled buffer tuning parameters Navigate to http lt phoneIPA ddress gt coreConf htm au Changes are saved to local flash and backed up to lt Ethernet Local address gt phone cfg on the boot server Changes will per manently override global settings unless deleted via the Reset User Settings menu selection Local Phone User None Interface Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features 3 3 9 Background Noise Suppression BNS This feature designed primarily for handsfree operation reduces background noise to enhance communication in noisy environments 3 3 10 Comfort Noise Fill Comfort noise fill is designed to help provide a consistent noise level to the remote user of a handsfree call Fluctuations in perceived background noise lev
110. meOrlPAddress where userPart is reg x address and proxy HostNameOrIPAddress is either reg x server I address if non Null or volpProt server 1 address speci fied in sip cfg reg x label UTF 8 encoded Null Text label to appear on the display string adjacent to the associated line key If omitted the label will be derived from the user part of reg x address reg x type private OR private Ifset to private use standard call shared signaling If set to shared augment call sig naling with call state subscriptions and notifications and use access control for outgoing calls Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation reg x thirdPartyName string in the Null This field must match the same format as reg x address value of the other reg x address registration which makes up the bridged line reg x auth userId string Null User ID to be used for authentica tion challenges for this registration If non Null will override the Reg User x parameter entered into the Authentication submenu off of the Settings menu on the phone reg x auth password string Null Password to be used for authentica tion challenges for this registration If non Null will override the Reg Password x parameter entered into the Authentication submenu off of the Settings menu on the phone reg x
111. mi zable Sound effects can be composed of patterns of synthesized tones or sample Copyright 2004 Polycom Inc 23 Administrator Guide SoundPoint IP SoundStation IP Features audio files The default sample audio files may be replaced with alternates in wav file format Supported wav formats include mono G 711 13 bit dynamic range 8 khz sample rate mono L16 1600 16 bit dynamic range 16 kHz sample rate The alternate sampled audio sound effect files must be present on the boot server or the Internet for downloading at boot time Configuration File Specify patterns used for sound effects and the individual ipmid cfg tones or sampled audio files used within them For more information see Central boot 4 6 1 1 3 Call Progress Tones lt callProgTones gt on server page 68 e 4 6 1 4 Sampled Audio for Sound Effects lt sampled audio gt on page 72 e 4 6 1 5 Sound Effects lt sound effects gt on page 73 Web Server Specify sampled audio wave files to replace the built in if enabled defaults Navigate to http lt phoneIPA ddress gt coreConf htm sa Changes are saved to local flash and backed up to lt Ethernet Local address gt phone cfg on the boot server and will permanently override global settings unless deleted via the Reset User Set tings menu selection Local Phone User None Interface 3 1 11 Message Waiting Indication The phone will flash a message waiting
112. n b The FTP server user name and FTP password should be changed from the default values Note that FTP is an insecure protocol and the user chosen should have very few privileges on the server 2 2 1 3 Reset to Factory Defaults 2 2 2 The basic network configuration referred to in the preceding sections can be reset to factory defaults To perform this function on the IP 300 500 and 600 simultaneously press and hold the 4 6 8 and dial pad keys until the password prompt appears To perform this function on the IP 4000 simultaneously press and hold the 6 8 and dial pad keys until the password prompt appears Enter the administrator password to ini tiate the reset This will reset the administrator password as well Application Configuration While it is possible to make calls with the phone using its default configuration most installations will require some basic configuration changes to get things running opti mally These changes can be made using the central boot server model if a boot server has been set up or some but not all changes can be made using the phone s internal configuration web server Advantages of using a boot server 1 The centralized repository for application images and configuration files permits application updates and coordinated configuration parameters 2 Some parameters can only be modified using boot server configuration files 3 The multilingual feature requires boot server resident dictio
113. nary files The customized sound effect wave files require a boot server 5 When file uploads are permitted the boot server is the repository for boot process and application event log files very effective when diag nosing system problems local configuration changes via the lt Ethernet address gt phone cfg boot server configuration overrides file the phone treats the boot server copy as the original when booting per phone contact directory named lt Ethernet address gt directory cfg 6 The boot server copy of the application images and configuration files can be used to repair a damaged phone configuration in the same way that system repair disks work for PCs gt The following sections discuss the available configuration options Copyright 2004 Polycom Inc 9 Administrator Guide SoundPoint IP SoundStation IP Installation and Operation 2 2 2 1 Centralized Configuration The phone application consists of an executable image file sip Id and one or more XML format configuration files In the centrally provisioned model these files are stored on a boot server and cached in the phone If the boot server is available at boot time the phone will automatically synchronize its configuration cache with the boot server bootROM image application executable and configuration files are all upgraded this way The phone requires that a SNTP server be properly configured for this feature to work optimally 2 2 2 1
114. ne will act as if Message Center was chosen See 3 6 1 Voicemail Integration on page 49 Instant Messages will still be accessible from the Main Menu Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 3 5 1 Message Waiting Indicator lt mwi gt Optimization In the following table x is the registration number IP 300 x 1 2 IP 500 x 1 3 IP 600 x 1 6 IP 4000 x 1 others Attribute Permitted Values Default Interpretation msg mwi x sub ASCII encoded string con Null If non Null the phone will scribe taining digits the user part send a SUBSCRIBE of a SIP URL or a string request to this contact after that constitutes a valid SIP boot up URL 6416 or 6416 poly com com msg mwi x call contact or registration If set to contact a call BackMode registration or for x 1 will be placed to the contact disabled disabled for specified in the callback attribute when the user invokes message retrieval If set to registration a call will be placed using this registration to the con tact registered the phone will call itself If set to disabled mes sage retrieval is disabled msg mwi x callBack ASCII encoded string con taining digits the user part of a SIP URL or a string that constitutes a valid SIP URL 6416 or 6416 poly com com Null Contact to call when retrieving messages for t
115. necessary to overwrite an existing font use these lt fontName gt _ lt fontHeightIn Pixels gt SoundPoint IP 500 fontProp_ 10 This is the font used widely in the current implementation fontPropSoftkey 10 This is the soft key specific font SoundPoint IP 600 fontProp 19 This is the font used widely in the current implementation including for soft keys fontProp 26 This is the font used to display time but not date fontProp x This is a small font used for the CPU Load Net utilization graphs this is the same as the fontProp 10 for the SoundPoint IP 500 If the lt fontName gt _ lt fontHeightInPixels gt does not match any of the names above then the downloaded font will be applied against all fonts defined in the phone which means that you may lose the benefit of fonts being calibrated differently depending on their usage For example the font used to display the time on the Sound Point IP 600 is a large font larger than the one used to display the date and if you overwrite this default font with a unique font you lose this size aspect Example of use to overwrite the font used for SoundPoint IP 500 soft keys for ASCII the name should be fontPropSoftkey_10_U0000_U00FF fnt to add support for a new font that will be used everywhere and that is not cur rently supported For example for the Eastern Central European Czech lan guage this is Unicode range 100
116. net MAC address of the phone in question For A F hexadecimal digits use lower case only for example 0004f200106c cfg The Ethernet address can be viewed using the About soft key during the auto boot countdown of the bootROM or via the Menu gt System Status gt General menu in the application It is also printed on a label on the back of the phone Default Master Configuration File For systems in which the configuration is identical for all phones no per phone lt Ethernet address gt cfg files the default master configuration file may be used to set the configuration for all phones The file named 000000000000 cfg lt 12 zeros gt cfg is the default master configuration file and it is recommended that one be present on the boot server If a phone does not find its own lt Ethernet address gt cfg file it will use this one and establish a baseline configuration This file is part of the standard Polycom distribution of configuration files It should be used as the template for the lt Ethernet address gt cfg files The default SIP master configuration file 000000000000 cfg is shown below Example lt xml version 1 0 standalone yes gt lt Default Master SIP Configuration File gt lt Edit and rename this file to lt Ethernet address gt cfg for each phone gt lt Revision 1 24 Date Mar 26 2003 11 59 02 gt lt APPLICATION APP_FILE_PATH sip Id CONFIG FILES phonetl cfg sip cfg ipmid cfg MISC
117. ngs control the home page proxy and size limits to be used by the Micro Browser when it is selected to provide services Attribute Permitted Values Default Interpretation mb proxy Null or Null Address of the desired HTTP proxy to be domain name or Default used by the MicroBrowser If blank nor IP address in the port mal unproxied HTTP is used by the format 8080 MicroBrowser lt address gt lt port gt 4 6 1 23 1 Main Browser lt main gt This setting controls the home page used by the MicroBrowser when that function is selected Attribute Permitted Values Default Interpretation mb main home Any fully formed Null URL used for MicroBrowser home page valid HTTP URL If blank the browser will notify the user Length up to 255 that a blank home page was used characters Example http www example com xhtml frontpage cgi page home 4 6 1 23 2 Browser Limits lt limits gt These settings limit the size of object which the MicroBrowser will display by limiting the amount of memory available for the MicroBrowser Attribute Permitted Values Default Interpretation mb limits nodes Null or positive 256 Limits the number of tags which the integer XML parser will handle This limits the amount of memory used by complicated pages A maximum total of 500 256 each is recommended Increasing this value may have a detrimental effect on performance of the phone
118. ntrol perspective and expects that both RTP endpoints will negotiate the respective destination IP addresses and ports This allows RTCP to operate correctly even with RTP media flowing in only a single direction or not at all It also allows greater security packets from unautho rized sources can be rejected Copyright 2004 Polycom Inc 57 Administrator Guide SoundPoint IP SoundStation IP Optimization The phone can filter incoming RTP packets arriving on a particular port by IP address Packets arriving from a non negotiated IP address can be discarded The phone can also enforce symmetric port operation for RTP packets packets arriv ing with the source port set to other than the negotiated remote sink port can be rejected The phone can also jam the destination transport port to a specified value regardless of the negotiated port This can be useful for punching through firewalls When this is enabled all RTP traffic will be sent to the specified port and will be expected to arrive on that port as well Incoming packets are sorted by the source IP address and port allowing multiple RTP streams to be multiplexed The RTP port range used by the phone can be specified Since conferencing and mul tiple RTP streams are supported several ports can be used concurrently Consistent with RFC 1889 the next higher odd port is used to send and receive RTCP Configuration file Specify whether to filter incoming RTP packets by
119. nts will be lost when the phone reboots or loses power Attribute dir local volatile 2meg Permitted Values 0 1 Default 0 Interpretation Attribute applies to platforms with 2 Mbytes of flash mem ory If set to 1 use volatile storage for phone resident copy of the directory to allow for larger size dir local nonVolatile maxSize 2meg 1 to 20 20 Attribute applies to platforms with 2 Mbytes of flash mem ory Maximum size in Kbytes of non volatile storage that the directory will be permitted to consume 8 The phone could have 2 megabytes or 4 megabytes of flash memory depending on the hardware model Copyright 2004 Polycom Inc 93 Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute dir local volatile 4meg Permitted Values 0 1 Default 0 Interpretation Applies to platforms with 4 Mbytes of flash memory If set to 1 use volatile storage for phone resident copy of the directory to allow for larger size dir local nonVolatile maxSize 4meg 1 to 50 50 Applies to platforms with 4 Mbytes of flash memory Maximum size in Kbytes of non volatile storage that the directory will be permitted to consume dir local volatile maxSize 1 to 100 100 Maximum size in Kbytes of volatile storage that the direc tory will be permitted to con sume 4 6 1 12 Fonts lt font gt This section
120. number y is the instruction number Both x and y need to be sequential There are three categories of sound effect patterns callProg call progress patterns ringer and misc miscellaneous Attribute Permitted Values Interpretation UTF 8 encoded string Used for identification purposes in the user inter face currently used for ringer patterns only for patterns that use a sampled audio file which has been overridden by a downloaded replacement the se pat ringer x name parameter will be overridden in the user interface by the file names of the wave file se pat callProg x name Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP sampled chord silence branch Optimization Attribute Permitted Values Interpretation se pat callProg x inst y type sampled OR chord As above OR silence OR branch se pat callProg x inst y value integer Instruction type Interpretation sampled audio file number chord set number silence duration in ms number of instructions to advance se pat callProg x inst y param positive integer If instruction type is chord this optional parameter specifies the on duration to be used overriding the on duration specified in the chord set definition 4 6 1 5 1 1 Call Progress Patterns The following table maps call progress patterns to their usage within the phone
121. o some other value that value is used for the local port and it is advertised in the SIP signaling Copyright 2004 Polycom Inc 113 Administrator Guide SoundPoint IP SoundStation IP 4 6 2 1 2 Server lt server gt Optimization Attribute volpProt server x address Permitted Values dotted decimal IP address or host name Default Null volpProt server x port 0 Null I to 65535 Null Interpretation IP address or host name and port of a SIP server that accepts registrations Multiple servers can be listed starting with x 1 2 for fault tolerance If port is 0 or Null If volpProt server x address is a hostname and volp Prot server x transport is set to DNSnaptr do NAPTR then SRV lookups If volpProt server x transport is set to TCPpreferred or UDPonly then use 5060 and don t advertise the port number in signalling If volpProt server x address is an IP address there is no DNS lookup and 5060 is used for the port but it is not advertised in signaling If port is 1 to 65535 This value is used and it is advertised in signaling volpProt server x transport DNSnaptr or TCPpreferred or UDPonly DNSna ptr If set to Null or DNSnaptr If volpProt server x address is a hostname and volp Prot server x port is 0 or Null do NAPTR then SRV look ups to try to discover the transport ports and servers as per RFC 3263 If volp Prot server x address
122. oded string contain divert contact ing digits the user part of a SIP URL or a string that constitutes The forward to address for the autodivert feature a valid SIP URL ad 0 1 auto divert If 1 automatically diverts callers that match the directory entry to the address specified in divert contact ar 0 1 auto reject If 1 automatically rejects callers that match the directory entry bw 0 1 buddywatching If 1 add this contact to the list of watched phones bb 0 1 buddyblock If 1 block this contact from watching this phone a In some cases this will be less than 40 characters due to UTF 8 s variable length encoding b If auto divert is also enabled it has precedence over auto reject Copyright 2004 Polycom Inc 29 Administrator Guide SoundPoint IP SoundStation IP Features 3 1 17 Local Digit Map The phone has a local digit map feature to automate the setup phase of number only calls When properly configured this feature eliminates the need for using the Send soft key when making outgoing calls Instead as soon as a digit pattern matching the digit map is found the call setup process will complete automatically This feature is similar to the digit map feature of the Media Gateway Control Protocol MGCP and the configuration syntax is the same as that specified in 2 1 5 of RFC 3435 The phone behavior when the user dials digits that do not match the digit map is configurable It is also possible to str
123. olycom Inc 59 60 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 4 For more information see 2 2 2 Application Configuration on page 9 Manual Reboot Menu Option or Key Presses To reboot phones manually a menu option can be selected or a key combination can be held down The menu option is called Restart Phone and it is in the Settings menu For the key combination press and hold the following keys simultaneously until a confirmation tone is heard or for about three seconds IP 300 Volume Volume Hold Do Not Disturb IP 500 Volume Volume Hold Messages IP 600 Volume Volume Mute Messages IP 4000 Volumet Select Centralized Reboot The phones can be rebooted remotely via the SIP signaling protocol Refer to 4 6 2 1 3 4 Special Events lt specialEvent gt on page 118 Periodic Polling For Upgrades The phones can be configured to periodically poll the boot server to check for changed configuration files or application executable If a change is detected the phone will reboot to download the change Refer to 4 6 1 18 Provisioning lt provisioning gt on page 107 Event Logging The phones maintain both boot and application event log files These files can be helpful when diagnosing problems The event log files are stored in the phone s flash file system and are periodically uploaded to the provisioning boot server if permitted by security policy The f
124. ored Custom Use the number specified in the VLAN ID Option field as the DHCP private option value VLAN ID Option 128 through 254 The DHCP private option value when VLAN Discov Cannot be the ery is set to Custom Default is 129 same as Boot Server Option 2 2 1 2 3 Server Menu Name Possible Values Server Type FTP Trivial FTP Description When set to FTP the phone will use the File Transfer Protocol FTP to obtain configuration and phone application files from the boot server When set to Trivial FTP the phone will use the Trivial File Transfer Protocol TFTP to obtain configuration and phone application files from the boot server OR domain name string Server Address dotted decimal IP address The boot server to use if the DHCP client is dis abled or the DHCP server does not send a boot server option or the Boot Server parameter is set to Static FTP User any string When the Server Type parameter is set to FTP this is the user name used when the phone logs into the FTP server FTP Password any string When the Server Type parameter is set to FTP this is the password used when the phone logs in to the FTP server a Using TFTP will make management of the phone more difficult For more information see 2 2 2 1 1 FTP vs TFTP on page 10 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operatio
125. ot server XML File lt Ethernet This file can be created manually using an XML editor wo For more information see 3 1 16 1 Local Contact 913 Directory File Format on page 28 Web Server None if enabled Local Phone User The user can edit the ring types selected for each line Interface under the Settings menu The user can also edit the Local directory contents Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server These changes will permanently override global settings unless deleted via the Reset User Settings menu selection 3 1 13 Distinctive Call Waiting The SIP Alert Info field can be used to map calls to distinct call waiting types cur rently limited to two styles Configuration file Specify the mapping of Alert Info strings to call waiting Central sip cfg types boot server For more information see 4 6 2 1 3 2 Alert Informa tion lt alertInfo gt on page 116 Copyright O 2004 Polycom Inc 25 Administrator Guide SoundPoint IP SoundStation IP Features Web Server None if enabled Local Local Phone User None Interface 3 1 14 Do Not Disturb A do not disturb feature is available to temporarily stop all incoming call alerting Calls can optionally be treated as though the phone is busy while Do Not Disturb DND is enabled Incoming calls received while DND is enabled are logged as mis
126. performance of the voice activity detection silence suppres sion feature Optimization Permitted Attribute Values voice vadEnable 0 I Default Interpretation If set to 1 enable VAD voice vadThresh 0 to 30 integer from 15 The threshold for determining what is active voice and what is background noise in dB This does not apply to G 729AB codec operation which has its own built in VAD function 4 6 1 7 Quality of Service lt QOS gt These settings control the Quality of Service QOS options 4 6 1 7 1 Ethernet IEEE 802 1p Q lt Ethernet gt These settings control the 802 1p Q user priority field 4 6 1 7 1 1 RTP lt RTP gt These parameters apply to RTP packets Attribute qos ethernet rtp user_priority Permitted Values 0 7 Default 5 Interpretation User priority used for RTP packets 4 6 1 7 1 2 Call Control lt CallControl gt These parameters apply to call control packets such as the network protocol signaling Attribute qos ethernet callControl user_priority 0 7 Permitted Values Default 5 Interpretation User priority used for call con trol packets 86 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP 4 6 1 7 1 3 Other lt Other gt Optimization These default parameter values are used for all packets which are not set explicitly Perm
127. ping of custom messages using the dial pad Message sending can be initiated by replying to an incoming message or by initiating a new dialog The destination for new dialog messages can be entered manually or selected from the con tact directory the preferred method Localization Features Multilingual User Interface All phones except SoundPoint IP 300 have multilingual user interfaces The System Administrator or the user can choose the language Support for major western Euro pean languages is included and additional languages can be easily added Support for Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Asian languages Chinese Japanese and Korean is also included but will render only on the SoundPoint IP 600 s and SoundStation IP 4000 s higher resolution displays Basic character support includes the following Unicode character ranges Name Range CO Controls and Basic Latin U 0000 U 007F C1 Controls and Latin 1 Supplement U 0080 U 00FF Cyrillic partial U 0400 U 045F Extended character support available on SoundPoint IP 600 and SoundStation IP 4000 platforms includes the following Unicode character ranges Name Range CJK Symbols and Punctuation U 3000 U 303F Hiragana U 3040 U 309F Katakana U 30A0 U 30FF Bopomofo U 3100 U 312F Hangul Compatibility Jamo U 3130
128. press that line and resume the call If more than one call is on hold on the line then the first one will be selected and resumed automatically If set to 0 pressing the shared line will bring up a list of the calls on that line and the user can select which call the next action should be applied to a The call diversion no answer feature will take precedence over this feature if enabled For more information see 4 6 3 3 3 No Answer lt noanswer gt on page 125 Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 10 1 Hold Local Reminder lt localReminder gt integer Permitted Attribute Values Default Interpretation call hold localReminder enabled 0 I 0 If set to 1 periodically notify the local user that calls have been on hold for an extended period of time call hold localReminder period non negative 60 Time in seconds between subse integer quent reminders call hold localReminder startDelay non negative 90 Time in seconds to wait before the initial reminder 4 6 1 11 Directory lt directory gt The directory is stored in either flash memory or RAM on the phone The directory size is limited based on the amount of flash memory in the phones When the volatile storage option is enabled ensure that a properly configured boot server that allows uploads is available to store a back up copy of the directory or its conte
129. pretation as above voice codecPref IP_4000 G711A 2 voice codecPref IP 4000 G729AB Null Not supported by default so that G 711Mu and G 711A local confer ences can be supported This restric tion will be removed in a future release 4 6 1 6 1 2 Codec Profiles lt profiles gt The following profile attributes can be adjusted for each of the three supported codecs In the table x G711Mu G711A or G729AB Permitted Attribute Values Interpretation voice audioProfile x payloadSize 10 20 30 Preferred Tx payload size in millisec 80 onds to be provided in SDP offers and used in the absence of ptime negotia tions This is also the range of supported Rx payload sizes Copyright 2004 Polycom Inc 79 80 Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute voice audioProfile x jitterBufferMin Permitted Values 40 50 60 multiple of 10 Interpretation The smallest jitter buffer depth in milli seconds that must be achieved before play out begins for the first time Once this depth has been achieved initially the depth may fall below this point and play out will still continue This parameter should be set to the smallest possible value which is at least two packet pay loads and larger than the expected short term average Jitter voice audioProfile x jitterBufferShrink 10 20 30 multiple of 10 The
130. r e For more information see 4 6 3 6 Network Address Translation lt nat gt on page 129 Web Server Specify the external NAT IP address and the ports to be used if enabled for signaling and the RTP traffic Navigate to http lt phoneIPAddress gt coreConf htm na Changes are saved to local flash and backed up to lt Ethernet Local address gt phone cfg on the boot server Changes will perma nently override global settings unless deleted via the Reset User Settings menu selection Local Phone User None Interface 4 3 Updating and Rebooting The bootROM application executable and configuration files can be updated auto matically via the centralized provisioning boot server model To automatically update 1 Back up old application and configuration files The old configuration can be easily restored by reverting to the back up files 2 Customize new configuration files or apply new or changed parameters to the old configuration files Differences between old and new versions of configuration files are explained in the Release Notes which accompany the software Changes to site wide configuration files such as ipmid cfg can be done manually but a scripting tool is useful to change per phone configuration files 3 Save the new configuration files and images such as sip Id on the boot server 4 Reboot the phones see below 6 For TFTP refer to 2 2 2 1 1 FTP vs TFTP on page 10 Copyright 2004 P
131. ral Configuration File Specify whether or not to use directory name substitution boot ipmid cfg For more information see 4 6 1 2 User Preferences server lt user_preferences gt on page 69 Web Server Specify whether or not to use directory name substitution if enabled Navigate to http lt phoneIPAddress gt coreConf htm us Changes are saved to local flash and backed up to lt Ethernet address gt phone cfg on the boot server Changes will perma nently override global settings unless deleted via the Reset User Settings menu selection Local Local Telephone None User Interface 3 1 6 Missed Call Notification The phone can display the number of calls missed since the user last looked at the Missed Calls list The types of calls which are counted as missed can be configured per registration Remote missed call notification can be used to notify the phone when a call originally destined for it is diverted by another entity such as a SIP server Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Configuration file Turn this feature on or off ipmid cfg For more information see 4 6 1 21 Feature lt fea ture gt on page 109 Central boot Configuration file Specify per registration whether all missed call events server phonel cfg or only remote server generated missed call events will be displayed e For more information see 4 6
132. rator Guide SoundPoint IP SoundStation IP Features Key ID IP 300 Function IP 500 Function IP 600 Function IP 4000 Function 31 ArrowUp Services Line6 n a 32 Menu Directories Conference n a 33 n a Line3 Line2 n a 34 n a Line2 Linel n a 35 Headset Linel Line3 n a 36 n a Redial Redial n a 37 n a Transfer Transfer n a 38 n a Headset Headset n a 39 n a MicMute Handsfree n a 40 n a Handsfree Hold n a 41 n a n a Line4 n a 42 n a n a Line5 n a 3 1 8 Connected Party Identification 3 1 9 Where possible the identity of the remote party to which the user has connected is dis played and logged The connected party identity is derived from the network signal ing In some cases the remote party will be different from the called party identity due to network call diversion Context Sensitive Volume Control The volume of user interface sound effects such as the ringer and the receive volume of call audio is adjustable While transmit levels are fixed according to the TIA EIA 810 A standard receive volume is adjustable For SoundPoint IP if using the default configuration parameters the receive handset headset volume resets to nominal after each call to comply with regulatory requirements See 4 6 1 6 2 Volume Persistence lt volume gt on page 80 3 1 10 Customizable Audio Sound Effects Audio sound effects used for incoming call alerting and other indications are custo
133. red and Central phonel cfg the shared line third party name A shared line will sub boot scribe to a server providing call state information server e For more information see 4 6 3 1 Registration lt reg gt on page 121 Specify per registration whether diversion should be dis abled on shared lines For more information see 4 6 3 3 Diversion lt divert gt on page 124 Web Server Specify per registration line type private or shared and if enabled third party name and whether diversion should be dis abled on shared lines Navigate to http lt phonelPAddress gt reg htm Changes are saved to local flash and backed up to lt Ether net address gt phone cfg on the boot server They will per manently override global settings unless deleted via the Local Reset User Settings menu selection Local Phone User Specify per registration line type private or shared and Interface the shared line third party name using the SIP Configura tion menu Either the Web Server or the boot server con figuration files or the local phone user interface should be used to configure registrations not a mixture of these options When the SIP Configuration menu is used it is assumed that all registrations use the same server 3 1 22 Customizable Fonts and Indicators The phone s user interface can be customized by changing the fonts and graphic icons used on the display and the LED indicator patterns Pre ex
134. rface Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features 3 2 9 Last Call Return The phone allows server based last call return This feature depends on support from SIP server Configuration file Turn this feature on or off ipmid etg For more information see 4 6 1 21 Feature lt feature gt Central on page 109 boot server Specify the string sent to the server for last call return e For more information see 4 6 1 10 Call Handling Configuration lt call gt on page 92 Web Server None if enabled Local Local Phone User None Interface 3 3 Audio Processing Features 3 3 1 3 3 2 Proprietary state of the art digital signal processing DSP technology is used to pro vide an excellent audio experience Low Delay Audio Packet Transmission The phone is designed to minimize latency for audio packet transmission Jitter Buffer and Packet Error Concealment The phone employs a high performance jitter buffer and packet error concealment sys tem designed to mitigate packet inter arrival jitter and out of order or lost lost or excessively delayed by the network packets The jitter buffer is adaptive and config urable for different network environments When packets are lost a concealment algorithm minimizes the resulting negative audio consequences Copyright 2004 Polycom Inc Al Administrator Guide SoundPoint IP So
135. ribute Permitted Values Default Interpretation font IP 600 x name fontName height Uxx Null Defines the font file that will be 00 UyyFF fon OR fontName height Uxx 00 UxxFF fnt loaded from boot server during boot up Note When several font IP 600 x names are defined the index x must follow consecutive increasing order 4 6 1 13 Keys lt keys gt These settings control the scrolling behavior of keys and can be used to change key functions Permitted Attribute Values Default Interpretation key scrolling timeout positive 1 The time out after which a key that is enabled integer for scrolling will go into scrolling mode until the key is released Keys enabled for scrolling are menu navigation keys left right up down arrows volume keys and some context spe cific soft keys The value is an integer multiple of 500 milliseconds 1 500ms SoundPoint IP 300 500 and 600 key functions can be changed from the factory defaults although this is typically not necessary For each key whose function you wish to change add an XML attribute in the format described in the following table to Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization the lt keys gt element of the configuration file These will override the built in assignments Remapping the arrow keys is not recommended In the following table x IP_ 300 IP_500
136. rmation see 4 6 1 17 1 Password Lengths lt pwd gt lt length gt on page 106 Web Server None if enabled Local Phone User The user and administrator passwords can be changed under Local Interface the Settings menu Passwords can consist of ASCII charac ters 32 127 0x20 0x7F only Changes are saved to local flash but are not backed up to lt Ethernet address gt phone cfg on the boot server for secu rity reasons 3 8 2 Incoming Signaling Validation Three optional levels of security are provided for validating incoming network signal ing source IP address validation e digest authentication both Configuration File Specify the type of validation to perform on a request by Central sip cfg request basis appropriate to specific event types in some boot cases server e For more information see 4 6 2 1 3 3 Request Valida tion lt request Validation gt on page 117 Web Server if None enabled Local Local Phone User None Interface Copyright 2004 Polycom Inc 55 56 Administrator Guide SoundPoint IP SoundStation IP Copyright O 2004 Polycom Inc Features Administrator Guide SoundPoint IP SoundStation IP Optimization 4 Optimization 4 1 4 2 4 2 1 Ethernet Switch The SoundPoint IP phones contain two Ethernet ports labeled LAN and PC and an embedded Ethernet switch that runs at full line rate The Ethernet switch allows a per sonal comput
137. rt is given NAPTR and SRV records will be tried before falling back on A records if NAPTR and SRV records return no results If no port is given and none is found through DNS 5060 will be used See http www ietf org rfc rfc3263 txt for an example 3 7 Accessory Internet Features 3 7 1 MicroBrowser The SoundPoint IP 600 phone supports an XHTML microbrowser This can be launched by pressing the Services key Configuration file Specify the Services browser home page a proxy to use and Central ipmid cfg size limits boot server For more information see 4 6 1 23 MicroBrowser lt microbrowser gt on page 111 Web Server None if enabled Local Local Phone User None Interface 3 8 Security Features 3 8 1 Local User and Administrator Privilege Levels Several local settings menus are protected with two privilege levels user and adminis trator each with its own password The phone will prompt for either the user or administrator password before granting access to the various menu options When the 54 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features user password is requested the administrator password will also work The web server is protected by the administrator password Configuration file Specify the minimum lengths for the user and administrator Central ipmid cfg passwords boot server e For more info
138. s can be developed without resorting to specialized technology Regardless of the diverse application potential it is fundamentally a good office phone providing the productiv ity enhancing features needed today such as multiple call appearances full duplex speakerphone hold transfer conference forward voice mail compatibility and con tact directory Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Installation and Operation 2 Installation and Operation 2 1 This section describes the basic steps that are needed to make your phone operational There are diverse installation models scaling from stand alone phones to large cen trally provisioned systems with thousands of phones For any size system the phones can be centrally provisioned from a boot server via a system of global and per phone configuration files To augment the central provisioning model or as the sole method in smaller systems configuration can be done using user interfaces driven from the phones themselves both a local setup user interface and a web server based user inter face are available to make configuration changes Boot Server config overrides directory 0004 2002999 cfg 0004 2002999 phone cfg 0004 2002999 boot 1log sip ld 0004 2002999 directory cfg 0004 2002999 app log ipmid cfg sip cfg phone2999 cfg SoundPointIP dictionary xml m
139. s in abs mode Measured relative to boot time in rel mode prov polling time Format is 03 00 Only used in abs mode Poll hh mm ing time 4 6 1 19 RAM Disk lt RAMdisk gt These settings control the phone s internal RAM disk feature Changing these param eters is not advised Permitted Attribute Values Default Interpretation ramdisk enable 0 1 1 If set to 1 RAM disk will be available The RAM disk is used to cache downloaded wave files and other resources for the user interface Copyright 2004 Polycom Inc 107 Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation ramdisk bytesPerBlock 0 32 33 0 These three parameters use internal defaults 1024 when value is set to 0 ramdisk blocksPerTrack O2 0 65536 ramdisk nBlocks 0 1 2 4096 65536 ramdisk minsize 50 to 16384 50 Smallest size in Kbytes of RAM disk to cre ate before returning an error RAM disk size is variable depending on the amount of device memory ramdisk minfree 512 to 3072 Minimum amount of free space that must be 16384 left after the RAM disk has been created The RAM disk s size will be reduced as necessary in order to leave this amount of free RAM 4 6 1 20 Request lt request gt 4 6 1 20 1 Delay lt delay gt These settings control the phone s behavior when a request for restart
140. sed Configuration file Specify whether or not DND results in incoming calls ipmid cfg being given busy treatment e For more information see 4 6 1 10 Call Handling Central Configuration lt call gt on page 92 boot server Configuration file Specify whether DND is treated as a per registration fea phonel cfg ture or a global feature on the phone For more information see 4 6 3 2 1 Do Not Disturb lt donotdisturb gt on page 123 Web Server None if enabled Local Local Phone User Enable or disable DND using the Do Not Disturb key Interface on the IP 300 500 and 600 or the Features menu on the IP 4000 3 1 15 Handset Headset and Speakerphone SoundPoint IP phones come standard with a handset and a dedicated connector is provided for a headset not supplied The IP 500 and IP 600 phones have full duplex speakerphones The IP 300 has a listen only speakerphone The SoundPoint phones provide dedicated keys for convenient selection of either the speakerphone or headset The SoundStation IP 4000 phones are full duplex speakerphones Central Configuration file server Enable or disable persistent headset mode For more information see 4 6 1 2 User Preferences lt user_preferences gt on page 69 26 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features Web Server if enabled None Local Phone User Interface Loc
141. ser None Interface 3 6 Advanced Server Features 3 6 1 Voicemail Integration The phone is compatible with voicemail servers The subscribe contact and callback mode can be configured per user registration on the phone The phone can be config ured with a SIP URL to be called automatically by the phone when the user elects to retrieve messages Voicemail access can be configured to be via a single key press if only one registration has voicemail set up and the phone has a dedicated function key for this purpose for example the Messages key on the IP 500 and IP 600 A message Copyright 2004 Polycom Inc 49 Administrator Guide SoundPoint IP SoundStation IP Features waiting signal from a voicemail server will trigger the message waiting indicator to flash Configuration file For one touch voicemail access enable the one touch ipmid cfg voicemail user preference For more information see 4 6 1 2 User Preferences lt user_preferences gt on page 69 Configuration file For one touch voicemail access choose to bypass instant Central phonel cfg messages to remove the step of selecting between instant boot messages and voicemail after pressing the Messages key on the IP 500 and IP 600 instant messages are still accessible server from the Main Menu On a per registration basis specify a subscribe contact for solicited NOTIFY applications a callback mode self call back or another
142. set the c destination addresses for the media streams in the SDP to zero for example c 0 0 0 0 The second and preferred method is to signal the media direc tions with the a SDP media attributes sendonly recvonly inactive or sendrecv The hold signaling method used by the phone is configurable for more information see 4 6 2 1 3 SIP lt SIP gt on page 115 but both methods are supported when signaled by the remote endpoint Reliability of Provisional Responses The phone fully supports RFC 3262 Reliability of Provisional Responses Transfer The phone supports transfer using the REFER method specified in draft ietf sip cc transfer 05 and RFC 3515 Third Party Call Control The phone supports the delayed media negotiations INVITE without SDP associated with third party call control applications Copyright 2004 Polycom Inc 137 138 Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP 5 2 Protocol Extensions The phone supports the following SIP protocol extensions 5 2 1 RFC and Internet Draft Support ID RFC 1321 Title The MDS Message Digest Algorithm RFC 3311 The Session Initiation Protocol SIP UPDATE Method RFC 3325 SIP Asserted Identity RFC 3725 Best Current Practices for Third Party Call Control 3pcc in the Session Initiation Protocol SIP draft levy sip diversion 04 txt Diversion Indication in SIP draf
143. sssssssenn 137 5 1 6 Reliability of Provisional Responses ssssssssssssssccssssssssssssssssesssesssssssssssssssesesssssssssssssssseeesesssssee 137 Bye Trans EE RS RE 137 5 1 8 Third Party Call Conittol ss sz cesaswsctansuastivararaaiaaiae aan sumac wun aime daeimimeumbalio 137 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Table of Contents 5 2 Protocol ExtensiOnS cscscccccccccccccccc000000000000000000000000 LOO 5 2 1 RFC and Internet Draft Support ssscssssssssssssssssseccccccsccsssssssssssssssssssssssssussssusssssssseesssseesceseeeeeeeees 138 322 Eg BT SE EE pea 138 5 2 3 SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE ssssssscssscssssssscscsscsssees 139 5 2 4 Shared Call Appearance Signaling s sssssssssssssssccssscsssssssssssssssssssssssssussssssssvssssecsssssesceeseeceeeees 139 5 2 5 Bridged Line Appearance Signaling ssssssssssssssssssssssssssssssssuussessssssssssssssssssssssssssssesescescescceseessses 139 Copyright 2004 Polycom Inc v vi Administrator Guide SoundPoint IP SoundStation IP Copyright O 2004 Polycom Inc Table of Contents Administrator Guide SoundPoint IP SoundStation IP Overview 1 Overview This Administrator Guide is for the SIP 1 4 0 software release and the bootROM 2 6 0 release SoundPoint IP and SoundStation IP are feature rich enterprise class voice commu nic
144. sssssusssvsssescsescsecseseeceeeees 37 322 Call THOM EEE EEE JET ton 37 3 2 3 Call Transfer ntinctulnicaitehautadarkabahectnutind dah Sutuisudiubcatasebeiuniaek 38 3 2 4 Three Way Conference Local or Centralized sccsssssssssssssssssssssssssssssssssssssssoesssssssscessceeesceeeees 38 3 2 5 Call Diversion Call Forward sssssscsssscsccssccsscccssscsssssssssssssssssssssssssssnsussssussssssscsssssceeseeceeeceeeees 38 3 2 6 Directed Call Pick up REE EE eam enINiGuamdaNueIN 39 AE TET RR NN REG 40 AG KE EE a 40 3 2 9 Last Call RETIN csssissusssatarscscostactsaesagaisatadasusaisusassGig essa tusiencachooeaiasas enn 4 3 3 Audio Processing Features ccccccccccccccccccccccccccccce I 3 3 1 Low Delay Audio Packet Transmission ssssssssssssssssssssssssssssssssssessssssssssssssssssescssssssssssssssseseesssseee 4 3 3 2 Jitter Buffer and Packet Error Concealment scssccssssssssssssssssssssssssssssssssssusssvsssssesssssssceeeeceeeees 4 3 3 3 Local Conference MINING es sss3s5 cess sdsssennoSbcatovildocicaeheh al cdocdecalussaasaksolatassdetinalocluneDen aan cdetsgeeney 42 3 3 4 Voice Activity Detection VAD ssscsssessssecssseccsssecsssecsssessssecessecsssscsssscsssscssssecssseesssecesseeesseeess 42 3 3 5 DTMF Tone Generation Las oe 43 3 3 6 DTMF Event RTP Payload lt csss cssasavesievosscvcsevasssssmsavpesevssbevessosseaweepbaescievaessdavevntsceeoe vasattawnaeenvanee 43 3 3 7 Acoustic Echo Canc
145. ssssuusussssssssssssssssnssssssessssesee 121 LETE OLE LER EN ER 121 AG EG EE ER hata cere eerie ahs 123 20 Diversion SUN Gly aa tess eu toes seats ules pitas diosa E a Ranh genta 124 4 6 3 4 Diol Plon SONG NN 202 aa sad dene 126 2035 NTE ee 128 4 6 3 6 Network Address Translation lt nat gt sssssssscsssssssssesscssssssssssscessssssseessseesssssssesescessssuneeseseee 129 5 Session Initiation Protocol SIP ccccccccccscccescee 131 5 1 Basic Protocols 00000000000000000000000000000000000000000000000000000000 1 3 1 5 1 1 RFC and Internet Draft Support ssccssccsssssssccsscccsccsssssssssssssssssssssssssssssussssusssssssssesssccescecsecceeeees 131 5 12 K0006 SUP aa EREE RERE 131 5 1 3 Header Support ssssscccssssssssssssssssssssssssssssssssssssssecssssssssssssssssseescssssssssssssssessessssesssssssssssssesseeseeeee 132 5 1 4 Response SUPPOrku nnonednkanendkeneaneminedkeukuvnuddtnneretne dried 134 5 1 4 1 1xx Responses Provisional Qcesps tssasteoyottatsodvastsaesnsveldecoodevabsleispspoldedssaddsSedoicee hcatspenrntdedils 134 51 42 DO Responses SIES Lue n a A aunn 134 5 1 4 3 3xx Responses Redirection Eee AGNNNRGE 135 5 1 4 4 4xx Responses Request Failure sak andakt dos 135 5 1 4 5 5xx Responses Server Failure NST 136 5 1 4 6 6xx Responses Global Failure saa ed tap alec deste eae 136 5 1 5 Hold Implementation ooosoooooooooovo000vrevvrvvvveeevevsssseeevereereeesssssssssesssenseveeessssssssesesenseeeeesssss
146. swords Network Configuration Requires administrator password Authentication Requires user password Reset User Settings Requires user password Changes made via the web server or local user interface are stored internally as over rides These overrides take precedence over settings contained in the configuration obtained from the boot server that existed previously within the phone If the boot server permits uploads these override setting will be saved in a file called lt Ethernet address gt phone cfg on the boot server Local configuration changes will continue to override the boot server derived configuration until deleted via the Reset User Settings menu selection 16 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Features 3 Features This section describes the many features and corresponding administration points of SoundPoint IP and SoundStation IP References are made frequently to 4 6 Config uration Files on page 65 3 1 Basic Features 3 1 1 Call Log The phone maintains a call log The log contains call information such as remote party identification time and date and call duration allows for convenient redialing of previous outgoing calls and for returning incoming calls can be used to save contact information from call log entries to the contact directory The call log is stored in volatile memory and is maintained automatical
147. t ietf sip session timer 12 txt Session Timers in the Session Initiation Protocol SIP draft ietf sipping mwi 02 txt A Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol SIP draft ietf sipping dialog package 03 txt INVITE Initiated Dialog Event Package for the Session Initiation Protocol SIP draft ietf sip privacy 04 txt SIP Extensions for Network Asserted Caller Identity and Privacy within Trusted Networks draft ietf sip referredby 05 txt SIP Referred by Mechanism draft levy sip diversion 06 txt Diversion Indication in SIP 03 txt draft ietf sipping cc conferencing SIP Call Control Conferencing for User Agents 5 2 2 Request Support Method Supported Notes INFO Yes RFC 2976 the phone does not generate INFO requests but will issue a final response upon receipt No INFO message bodies are parsed MESSAGE Yes Final response is sent upon receipt Message bodies of type text plain are sent and received UPDATE Yes Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Session Initiation Protocol SIP 5 2 3 SIP for Instant Messaging and Presence Leverag ing Extensions SIMPLE 5 2 4 5 2 5 The phone is compatible with the Presence and Instant Messaging features of Win dows Messenger and MSN Messenger 4 7 and Windows Messenger 5 0 Ina future re
148. te Permitted Values Default Interpretation divert dnd x enabled 0 1 0 If set to 1 calls will be for warded on DND to the contact specified below divert dnd x contact ASCII encoded string containing Null Forward to contact used digits the user part of a SIP URL or a string that constitutes a valid SIP URL 6416 or 6416 poly com com for calls forwarded due to DND status if Null divert x contact will be used 4 6 3 4 Dial Plan lt dialplan gt Per registration dial plan configuration is supported In the following tables x is the registration number IP 300 x 1 2 IP 500 x 1 3 IP 600 x 1 6 IP 4000 x 1 Attribute dialplan x impossibleMatchHandling 0 1 or 2 Permitted Values Default 0 Interpretation When present and if dial plan x digitmap is not Null this attribute overrides the global dial plan defined in the sip cfg configuration file For interpretation see 4 6 2 1 3 5 Conference Setup lt conference gt on page 118 dialplan x removeEndOfDial 0 1 When present and if dial plan x digitmap is not Null this attribute overrides the global dial plan defined in the sip cfg configuration file For interpretation see 4 6 2 1 3 5 Conference Setup lt conference gt on page 118 126 Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 3 4 1 Digit Map lt digitmap gt Perm
149. te controls the logging detail level for the SIP component These are the input fil ters for the internal memory based log system Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 3 Per phone Configuration phone cfg This section covers the parameters in the per phone example configuration file phonel cfg This file would normally be used as a template for the per phone config uration files For more information see 2 2 2 1 3 Deploying a Boot Server for the Phones on page 13 4 6 3 1 Registration lt reg gt SoundPoint IP 300 supports two unique registrations IP 500 supports three and IP 600 supports six Each registration can optionally be associated with a private array of servers for completely segregated signaling SoundStation IP 4000 supports a single registration In the following table x is the registration number IP 300 x 1 2 IP 500 x 1 3 IP 600 x 1 6 IP 4000 x 1 Permitted Attribute Values Default Interpretation reg x displayName UTF 8 encoded Null Display name used for local user string interface as well as SIP signaling reg x address string in the for Null The actual address corresponding mat userPart or to this registration userPart or user userPart polycom com For user Part domain part only registration reg x address 1002 the regis tration will be userPart proxy HostNa
150. teger Assigns the class defined above for this indicator ind led x physNum This maps logical index to a specific physical LED 4 6 1 15 4 2 Graphic Icons lt gi gt lt IP_300 gt lt IP_500 gt lt IP_600 gt and lt IP_4000 gt In the following table x IP_300 IP_500 IP_600 or IP 4000 y is the graphic icon number Permitted Attribute Values Interpretation ind gi x y index This is for internal usage only and should not be changed this is the logical index 102 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Interpretation ind gi x y class positive integer Assigns the class defined above for this indicator ind gi x y physX IP 300 0 19 For GraphicIcon type indicators this is the x axis loca IP 500 0 159 ae aes ee eae of the indictor measured in IP 600 0 319 IP 4000 0 247 ind gi x y physY IP 300 0 3 For Graphiclcon type indicators this is the y axis loca IP 500 0 79 i Pa a of the indicator measured in IP 600 0 159 IP 4000 0 67 ind gi x y physW IP 300 n a For GraphicIcon type indicators this is the width of the IP 500 1 160 indicator measured in pixels IP 600 1 320 IP 4000 1 248 ind gi x y physH IP 300 n a For GraphicIcon type indicators this is the height of the IP 500 1 80 indicator measured in pixels IP 600 1 160 IP 4000 1 68 4 6 1 16 Event Lo
151. tern x step y state On or Off Turn LED on or off for this step ind pattern x step y duration positive integer Duration in milliseconds for this step 0 infinite ind pattern x step y colour Red or Green For bi color LEDs specify color default is Red if not specified Copyright 2004 Polycom Inc 101 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 15 3 Classes lt Classes gt This section defines the available classes for the LED and graphical icon indicator types In the following table x is the class number y is the identifier of the state num ber for that class Permitted Attribute Values Interpretation ind class x state y index positive integer For LED type indicators index refers to pattern index i e index x in the lt Patterns gt tag above For Graphiclcon type indicators index refers to anima tion index i e index y in the lt Animations gt tag above 4 6 1 15 4 Assignments lt Assignments gt This section assigns a type a class and in the case of the GraphicIcon type a physical location and size in pixels on the LCD display or in the case of the LED type a physi cal LED number 4 6 1 15 4 1 LEDs lt led gt In the following table x is the LED number Permitted Attribute Values Interpretation ind led x index This is for internal usage only and should not be changed this is the logical index ind led x class positive in
152. tive integer 50 When a sequence of DTMF tones is played out automatically this is the length of time in milliseconds the phone will pause between digits this is also the minimum inter digit time when dialing manually tone dtmf chassis masking If set to 1 DTMF tones will be sub stituted with a non DTMF pacifier tone when dialing in hands free mode This prevents DTMF digits being broadcast to other surrounding telephony devices or being inadvert ently transmitted in band due to local acoustic echo Note tone dtmf chassis masking should only be enabled when tone dtmf viaRtp is disabled Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Permitted Attribute Values Default Interpretation tone dtmf stim pac offHookOnly 0 1 0 Not currently used tone dtmf viaRtp 0 1 1 If set to 1 encode DTMF in the active RTP stream otherwise DTMF may be encoded within the signaling protocol only when the protocol offers the option Note tone dtmf chassis masking should be enabled when tone dtmf viaRtp is disabled tone dtmf rfc2833Control 0 I 1 If set to 1 the phone will indicate a preference for encoding DTMF via RFC 2833 format in its Session Description Protocol SDP offers by showing support for the phone event payload type this does not affect SDP answers these will always honor the DTMF format present in the offer since t
153. undStation IP Features Configuration file Set the jitter buffer tuning parameters including minimum EHN ipmid cfg and maximum size and shrink aggression oot server For more information see 4 6 1 6 1 2 Codec Profiles lt profiles gt on page 79 Web Server Set the jitter buffer tuning parameters including minimum if enabled and maximum size and shrink aggression Navigate to http lt phoneIPAddress gt coreConf htm au Changes are saved to local flash and backed up to lt Ethernet Local address gt phone cfg on the boot server Changes will per manently override global settings unless deleted via the Reset User Settings menu selection Local Phone User None Interface 3 3 3 Local Conference Mixing The phone s audio processing subsystem contains a flexible three party conferencing capability This feature can be used to set up local three party conferences where no external protocol signaling is involved 3 3 4 Voice Activity Detection VAD The purpose of VAD is to conserve network bandwidth by detecting periods of rela tive silence in the transmit data path and replacing that silence efficiently with spe cial packets that indicate silence is occurring For those compression algorithms without an inherent VAD function such as G 711 the phone is compatible with the comprehensive codec independent comfort noise transmission algorithm specified in RFC 3389 This algorithm is derived
154. user interface should allow for modification by the user of the ringer index used for this ring class a Modification via user interface will be implemented in a future release b Modification via user interface will be implemented in a future release 4 6 1 6 Voice Settings lt voice gt 4 6 1 6 1 Voice Coding Algorithms lt codecs gt The following voice codecs are supported MIME Sample Effective Audio Algorithm Type Label Bit Rate Rate Frame Size Bandwidth G 711u law PMCU G7limu 64 Kbps 8 Ksps 10ms 80ms 3 5KHz G 711a law PCMA G711A 64 Kbps 8 Ksps 10ms 80ms 3 5KHz G 729AB G729 G729AB 8 Kbps 8 Ksps 10ms 80ms 3 5KHz Copyright O 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 6 1 1 Codec Preferences lt preferences gt Permitted Attribute Values Default Interpretation voice codecPref G711Mu Null 1 3 1 Specifies the codec preferences for SoundPoint IP platforms voice codecPref G711A 2 1 highest 3 lowest Null do not use voice codecPref G729AB 3 Give each codec a unique priority this will dictate the order used in SDP negotiations Note If less than two codecs are specified the phone will automati cally use G711Mu and G711A with default parameters voice codecPref IP 4000 G711Mu Null 1 3 1 Specifies the codec preferences for the SoundStation IP 4000 platform Inter
155. ver 4 6 1 15 Indicators lt indicators gt Indicators graphic icons animations and LED patterns used by the phone are defined in this section Permitted Attribute Values Default Interpretation ind idleDisplay enabled 0 1 0 If set to 1 the idle display may support pre sentation of a custom animation if config ured properly in the animation section of ipmid cfg 100 Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 15 1 Animations lt Animations gt lt IP_300 gt lt IP_500 gt lt IP_600 gt and lt IP 4000 gt This section defines bitmap animations composed of bitmap duration couples In the following table x IP 300 IP 500 IP 600 or IP 4000 y is the animation number z is the step in the animation Attribute Permitted Values Interpretation ind anim x y frame z bitmap A bitmap name Bitmap to use Note that it must be defined previously defined already see 4 6 1 14 1 Platform lt IP_300 gt lt IP_500 gt lt IP_600 gt and lt IP_4000 gt on page 100 ind anim x y frame z duration positive integer Duration in milliseconds for this step 0 infinite 4 6 1 15 2 Patterns lt Patterns gt This section defines patterns for the LED indicators In the following table x is the pattern number y is the step in the pattern Permitted Attribute Values Interpretation ind pat
156. volpProt SIP useRFC2543hold 0 I 1 If set to 1 use the obsolete c 0 0 0 0 RFC2543 technique otherwise use SDP media direction attributes such as a sendonly per RFC 3264 when initi ating hold In either case the phone processes incoming hold signaling in either format volpProt SIP Ics 0 1 0 If set to 1 the proprietary epid parameter is added to the From field of all requests to support Windows Live Communications Server volpProt SIP sendCompactHdrs 0 I 0 If set to 0 SIP header names generated by the phone use the long form for example From If set to 1 SIP header names generated by the phone use the short form for example f Copyright 2004 Polycom Inc 115 116 Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute volpProt SIP VM50 Permitted 0 1 0 Values Default Interpretation If set to 1 Windows Messenger 5 0 will be supported If set to 0 Windows Messenger 4 7 will be supported Timers volpProt SIP keepalive session 0 1 0 If set to 1 the session timer will be enabled If set to 0 the session timer will be dis abled and the phone will not declare timer in Support header in INVITE The phone will still respond to are INVITE or UPDATE The phone will not try to re INVITE or do UPDATE even if remote endpoint asks for it volpProt SIP request URI E164 addGlobalPrefix
157. wnload is run time downloading of ringers calllist received is the received calls list fea ture the calllist feature must be enabled for this feature to be available calllist placed is the placed calls list feature the calllist feature must be enabled for this feature to be available calllist missed is the missed calls list feature the calllist feature must be enabled for this feature to be available url dialing controls whether URL name dial ing is available from a private line it is never available from a shared line cpt settings controls whether call progress tones can be selected by the phone user using the Settings menu call park is the call park and park retrieve features group call pickup is the group call pickup feature directed call pickup is the directed call pickup feature Jast call return is the last call return feature acd login logout is the ACD login logout fea ture acd agent available is the ACD agent avail able unavailable feature feature x enabled 0 or I default If set to 0 the feature will be disabled If set to 1 the feature will be enabled and usable by the local user Copyright 2004 Polycom Inc 109 110 Administrator Guide SoundPoint IP SoundStation IP Optimization 4 6 1 22 Resource lt resource gt These settings control the maximum size or an external resource
158. yPort must be enabled for this to work Copyright 2004 Polycom Inc Administrator Guide SoundPoint IP SoundStation IP Optimization Attribute tepIpApp port rtp mediaPortRangeStart Permitted Values Default Null even Null integer from 1024 65534 Interpretation If set to Null the value 2222 will be used for the first allo cated RTP port otherwise the specified port will be used Subsequent ports will be allocated from a pool starting with the specified port plus two up to a value of start port 46 after which the port number will wrap back to the starting value 4 6 1 9 Web Server lt HTTPD gt The phone contains a local web server for user and administrator features This can be disabled for applications where it is not needed or where it poses a security threat The web server supports both basic and digest authentication The authentication user name and password are not configurable for this release Permitted Attribute Values Default Interpretation httpd enabled 0 1 1 If set to 1 the HTTP server will be enabled 4 6 1 9 1 Configuration lt cfg gt Permitted Attribute Values Default Interpretation httpd cfg enabled 0 1 1 If set to 1 the HTTP server configuration interface will be enabled httpd cfg port 1 65535 80 Port is 80 for HTTP servers Care should be taken when choosing an alternate port Copyrig

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