Polycom P001 User's Manual
Contents
1. 17 Working with Directory and Contact Entries 20 Searching for Directory Contacts 20 Including Multiple Sites in Calls 21 User s Guide for Polycom RealPresence Group Series Contents iv Polycom Inc Placing a Multipoint Call 21 Hanging Up a Multipoint Call 22 Passwords for Multipoint Calls 22 Multipoint Viewing Layouts 23 Changing the Way Calls Are Answered 24 Temporarily Refusing Calls 24 Answering Video Calls Automatically 24 Muting Automatically Answered Video Calls 25 Using a Polycom SoundStation IP 7000 Conference Phone with a Polycom RealPresence Group System 25 Using Microsoft Outlook Calendaring 27 Viewing Sche2. 8 Types of Video Calls You Can Make 8 Participating in an Encrypted Call 9 Controlling What You See 9 Viewing Your System s IP Address 9 Selecting and Adjusting a Camera or Other Video Source 10 Starting and Stopping Camera Tracking with EagleEye Director 12 Setting and Using Camera Presets 13 Switching Between Full Screen Video and the Home Screen 14 Controlling What You Hear 14 Adjusting Volume 14 Muting the Microphone 15 Enjoying Stereo Audio in Video Calls 15 Showing Content 16 Showing Content with People Content IP 16 Showing Content from a Computer Connected Directly to RealPresence Group Systems
3. 33 Accessing System Information Status and Diagnostics Screens 33 System Information 34 Status 34 System Diagnostics 36 Searching Documentation 38 Using the Knowledge Base 38 Contacting Technical and Solution Support 38 Polycom Technical Support 38 Polycom Solution Support 39 Regulatory Notices 39 Polycom Inc 1 User s Guide for the Polycom RealPresence Group Series Version 4 0 0 This guide includes overview information that you may find helpful when you re just starting to learn about video conferencing or if you need a quick refresher It also includes step by step instructions for everyday video conferencing tasks This guide covers the following systems RealPresence Group 300 and RealPresence
4. Your computer resolution can be set to anything but People Content IP scales the image to 1024x768 or 1280x720 The People Content IP application must be installed on a computer If you are using multiple windows on your computer move the People Content IP icon to the window you want to share Resolution Refresh rates Hz 800 x 600 56 60 72 75 85 1024 x 768 60 70 75 85 1280 x 720 50 60 User s Guide for the Polycom RealPresence Group Series 18 Polycom Inc To set up your RealPresence Group system to show content gt gt Make sure the computer is powered on and connected to the RealPresence Group system You can connect a computer to the HDMI or VGA video input RealPresence Group 500 System 1280 x 768 60 1280 x 1024 60 75 85 1600 x 1200 60 1680 x 1050 60 1920 x 1080 60 1920 x 1200 60 The way you set the resolution and refresh rate differs depending on the type of operating system you have Check your computer s manual or help topics for the appropriate steps Resolution Refresh rates Hz User s Guide for the Polycom RealPresence Group Series Polycom Inc 19 RealPresence Group 700 System To start showing content from a source connected to a RealPresence Group System gt gt Using your remote control select and then select your content source from the list While in a call you can select gt Select on your remote to turn on and off the last u
5. Camera tracking temporarily stops when you mute the RealPresence Group system It resumes when you unmute the RealPresence Group system User s Guide for the Polycom RealPresence Group Series Polycom Inc 13 Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call The system uses preset 0 as the default camera position for all preset camera positions This default camera position is zoomed out panned straight ahead with horizontal tilt Presets allow you to Quickly point a camera at pre defined locations in a room Select a video source such as a document camera or an auxiliary camera If your system s camera supports pan tilt and zoom movement you can create up to 10 preset camera positions for the near end camera Each preset stores the following information Camera number Camera zoom level Direction the camera points These presets remain in effect until you change them If far end camera control is allowed you can create 10 presets for the far end camera These presets are saved only for the duration of the call You may also be able to use presets that were created at the far end to control the far end camera To view stored presets gt gt Select gt Cameras gt Presets Icons for presets 1 10 are shown on the screen To move the camera to a stored preset 1 Select gt Cameras gt Presets
6. 2 Press a number on the remote control or navigate to the snapshot and select it Points to note about camera control and layouts When in a call selecting near camera control pans and zooms the local camera without changing the layout When out of a call selecting camera control changes the self view from Picture In Picture PIP to full screen Incoming calls override the full screen self view layout User s Guide for the Polycom RealPresence Group Series 14 Polycom Inc To store a preset 1 Select gt Cameras gt Presets 2 Adjust the camera angle or zoom the camera in or out to the desired position 3 Press and hold a number to store the preset position A snapshot is taken and replaces any existing preset stored at the number you entered Switching Between Full Screen Video and the Home Screen When your call connects the system automatically shows video on the whole screen You can switch back to the home screen during a call if for example you need to adjust a user setting and your system is configured to allow you to do so To see the Home screen gt gt Press on the remote control To see the full screen gt gt Press on the remote control Controlling What You Hear Adjusting Volume You can raise or lower the volume of the meeting Changing the volume affects only the sound you hear at your site To adjust the volume gt gt On the remote control press
7. Group 500 systems RealPresence Group 700 system Polycom RealPresence Group systems can be configured to show only those options used in your organization Therefore this guide may cover options that you cannot access on your system To find out more about these options please talk to your administrator User s Guide for the Polycom RealPresence Group Series 2 Polycom Inc Using the Remote Control You use the remote control to place calls adjust the volume navigate screens and select options Enter letters or numbers In camera control mode move the camera to a stored preset In camera control mode press and hold a number to store a preset Place or answer a call Decrease the speaker volume Display the menu screen Press Menu then Select to turn the last used Content source on or off Zoom the camera out Mute all microphones Delete letters or numbers or go back to a previous screen End or reject a call Select button Select highlighted menu items Navigate through menu items using the Up Down Left and Right buttons Pan tilt the camera Return to the Home screen Zoom the camera in Increase the speaker volume Generate touch DTMF tones User s Guide for the Polycom RealPresence Group Series Polycom Inc 3 Recharging the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time When the remote control battery
8. RealPresence Group systems do not have what you may think of as a power button they have a power proximity sensor Instead of pressing an actual button that moves you touch the sensor or near the sensor that indicates power on the front of the system To power on the RealPresence Group System do one of the following Press any button on the remote control or pick up the remote control to wake up the system if it is asleep Press on the remote control Touch and hold the power sensor on the front of the system Because the power sensor is touch sensitive you can touch your finger on or close to the sensor The Polycom splash screen is displayed within several seconds To shut down the RealPresence Group System do one of the following Press and hold on the remote control Touch and hold the power sensor on the front of the system The indicator light changes color and blinks indicating that the system is shutting down Release the power sensor when the indicator light changes color Power On Self Test POST After being powered on the RealPresence Group systems automatically perform system health checks before the systems are initialized This process is known as a power on self test or POST The status of the POST sequence is displayed with the LED indicator light on the front of the device or in the case of the RealPresence Group 700 system in the text field display on the front of the sy
9. Type the document title Polycom Document Title 1 4 0 0 November 2012 3725 63715 001 A User s Guide for the Polycom RealPresence Group Series 2012 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice ii Trademark Information POLYCOM and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompa
10. if a call is in progress Because backlight controls adjust the main camera these controls do not make content from a computer or a document camera appear brighter User s Guide for the Polycom RealPresence Group Series Polycom Inc 33 Allowing Video Display on the Web If your system administrator has allowed access to user settings you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates You can use the Polycom web interface s Web Director to view the room or video To allow the display of video on the web 1 Navigate to gt Meetings 2 Select Allow Video Display on Web Troubleshooting Placing a Test Call To troubleshoot any issues making video calls call a Polycom video site to test your setup You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www polycom com videotest Try these best practice methods Make sure the number you dialed is correct then try the call again For example you may need to dial 9 for an outside line or include a long distance access code or country code To find out if the problem exists in your system ask the person you were trying to reach to call you instead Find out if the system you are calling is powered on and is functioning properly If you can make calls but not receive them make sure that your system is configure
11. is only available in video calls of 256 kbps or higher User s Guide for the Polycom RealPresence Group Series 16 Polycom Inc Showing Content To show people and content at the same time the RealPresence Group systems must be configured for content You can show the following to the far end systems Any information stored on a computer connected directly to a Polycom RealPresence Group system A paper document or object placed on a document camera A VCR or DVD player connected directly to a Polycom RealPresence Group system The Polycom People Content IP application installed on a computer with any Polycom RealPresence Group system You can show one content source and one people video source at a time and you can switch to a different type of content or people video source if you need to Participants at other sites can also show content or people video sources Content shown is from one site at a time another site sharing content overrides any content being shared When you are showing content a message appears on your main monitor Whether you also see the content on your monitor or projector depends on how your system was configured Showing Content with People Content IP The People Content IP application allows you to send content from a computer that is not connected directly to the RealPresence Group system To install People Content IP on a computer 1 On a computer with a Microsoft
12. multipoint call multiple sites can see and hear each other You can also share content in a multipoint call just as you can in a point to point call All systems can participate in multipoint calls To host multipoint calls your RealPresence Group 500 or 700 system must have an option key installed You can host multipoint calls using a video conferencing system with multipoint capabilities or you can use a bridge such as the Polycom RMX 1000 or Polycom RMX 2000 Placing a Multipoint Call How you place a multipoint call depends on whether you re using a RealPresence Group system with multipoint capabilities or a bridge such as a Polycom RMX conference platform The number of sites allowed in the call is determined by the capabilities of the system hosting the call To place a multipoint call by adding sites to a call 1 Call the first site 2 After the call connects press on the remote control to open the dialing keypad 3 Place a call to the next site For more information refer to Placing a Call on page 6 4 Repeat the above steps until all sites are connected To place a multipoint call using Recent Calls 1 Using your remote control select gt Place a Call or Add a Call and select Recent Calls 2 Highlight an entry in the Recent Calls list You cannot host multipoint calls with a RealPresence Group 300 system After you have placed the first call the Add a Call menu is displayed instead of the Place a
13. or no meetings are scheduled in Microsoft Outlook To join a scheduled meeting from the Calendar screen 1 Go to the Home screen and select the Calendar tab 2 Select the meeting you want to join 3 Select Join to call into the meeting Managing Contacts Using Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 Depending on how your system is configured you may be able to search a Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 directory view a list of Microsoft OCS or Microsoft Lync contacts see if the contacts are online and call them without knowing or remembering their addresses Microsoft Office Communications Server 2007 R2 and Microsoft Lync Server 2010 directory searches return only those entries with last names that start with your search string First names beginning with the search string are not returned in the results User s Guide for the Polycom RealPresence Group Series Polycom Inc 29 Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen To add or delete Office Communicator or Microsoft Lync contacts on the Polycom RealPresence Group system use the Office Communicator or Microsoft Lync application To manage contacts using Office Communicator or Microsoft Lync 1 Log in to Office Communicator or Microsoft Lync with the same account information specified in the SIP settings of your P
14. 40 Polycom Inc Polycom RealPresence Group System 700 Regulatory Model P002 If you have an EagleEye Acoustic camera be sure to use it only with UL approved Information Technology Equipment ITE or similarly approved equipment
15. Call menu User s Guide for the Polycom RealPresence Group Series 22 Polycom Inc 3 To place the call press or the Select button Depending on how your system is configured it attempts to call the site using a pre defined list of call types Contact your system administrator for more information To place a multipoint call using Contacts 1 Using your remote control select gt Place a Call or Add a Call and select Contacts 2 Highlight an entry in the Contacts list 3 To place the call press or navigate to Call Depending on how your system is configured it attempts to call the site using a pre defined list of call types Contact your system administrator for more information Hanging Up a Multipoint Call To hang up an individual call in a multipoint call gt gt Using your remote control navigate to the call that you want to hang up and press To hang up all calls in a multipoint conference call gt gt Using your remote control navigate to Hang Up All Passwords for Multipoint Calls You may be required to enter a meeting password to join a multipoint call And you can require that far end systems enter a meeting password to prevent unauthorized participants from joining multipoint calls hosted by your RealPresence Group system Points to note about passwords and multipoint calls If you need to generate touch tones DTMF tones when you are in a call press the key on your remo
16. Information gt System Detail To find active alert messages generated by your system go to gt Status To find information about your network go to gt Information gt Network Provide any troubleshooting steps that you have already tried Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners These additional services will help customers successfully design deploy optimize and manage Polycom visual communications within their UC environments Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook Microsoft Office Communications Server and Microsoft Lync Server 2010 integrations For additional information and details please refer to http www polycom com services professional_services index html or contact your local Polycom representative Regulatory Notices Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems Polycom RealPresence Group System 300 Regulatory Model P001 Group 300 Polycom RealPresence Group System 500 Regulatory Model P001 Group 500 User s Guide for the Polycom RealPresence Group Series
17. Turn the focus wheel to adjust the focus 3 To select the camera select gt Cameras Then select Your Cameras for near end control or Their Cameras for far end control 4 Press to zoom out or to zoom in If you zoom in you can pan or tilt the camera electronically by pressing the navigation buttons User s Guide for the Polycom RealPresence Group Series 12 Polycom Inc To open or close the privacy shutter on the Polycom EagleEye View camera gt gt Move the slider to the right to close the privacy shutter or to the left to open it You can still make and receive calls when the shutter is closed but the people at the far end cannot see you Starting and Stopping Camera Tracking with EagleEye Director If EagleEye Director tracking is enabled the camera follows the person or people who are speaking This tracking action also called automatic camera positioning can be manually started or stopped In a call you can start and stop camera tracking To start camera tracking gt gt Using your remote control go to gt Cameras gt Start Camera Tracking and press the Select button To stop camera tracking gt gt Using your remote control go to gt Cameras gt Stop Camera Tracking and press the Select button Camera tracking can also start or stop based on the following actions Camera tracking starts automatically when you make a call Camera tracking stops once you hang up a call
18. Windows XP Windows Vista or Windows 7 operating system open a web browser and go to www polycom com ppcip 2 Download and install the People Content IP software You can show content on a RealPresence Group 300 system by using the People Content IP application only User s Guide for the Polycom RealPresence Group Series Polycom Inc 17 To start showing content 1 On your computer start the Polycom People Content IP application 2 Enter the IP address or host name of the RealPresence Group system and the meeting password if one is set To view the IP address of the RealPresence Group system touch gt Information gt System Detail 3 On the computer click Connect 4 In People Content IP open the content you want to show and click To stop showing content 1 If the People Content IP toolbar is minimized maximize it by clicking the icon in the task bar 2 Click in People Content IP 3 Click Disconnect Showing Content from a Computer Connected Directly to RealPresence Group Systems Before you show content check that the computer video output is configured to use one of these supported resolutions and refresh rates For best video quality use refresh rates of 60 Hz or less Points to note about People Content IP People Content IP provides video only content No audio is shared People Content IP supports any computer desktop resolution with color set to 16 bit or higher
19. al the extension of the system that you want to add to the call 4 Press the Select button again The call becomes an audio only conference with all of the systems If the system that dialed the flash hook hangs up the other systems remain connected in a call with audio and video if the capabilities are present User s Guide for the Polycom RealPresence Group Series 32 Polycom Inc Customizing Your Workspace You can customize what you see on the screen depending on how your system is configured Allowing the Far End System to Control Your Camera If your system administrator has allowed access to user settings you can allow the far end system to control your camera Far end participants can also set and use presets for your camera if their systems support presets To allow the far end to control your camera 1 From the Home screen select gt Camera 2 Select Far Control of Near Camera Adjusting for Room Lighting If your system administrator has allowed access to user settings you can use the backlight control to adjust the brightness of the video that the main camera sends to the RealPresence Group system Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture To turn backlight compensation on 1 From the Home screen select gt Camera 2 Select Backlight Compensation Changing this setting takes effect immediately even
20. and hold or to increase or decrease the near end volume You cannot delete a preset Instead overwrite an existing preset with a new camera position User s Guide for the Polycom RealPresence Group Series Polycom Inc 15 Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site To mute or unmute the microphone gt gt Press on the remote control If a Polycom tabletop microphone array is connected to your system you can also mute the call by touching on the microphone The indicators on the microphone are red when your audio is muted This near end icon also appears on the monitor display Enjoying Stereo Audio in Video Calls If your video conferencing room is configured to use stereo sound the left and right microphone inputs are configured during system setup It is important that you do not move the microphones as this may detract from the stereo audio experience Points to note about muting the microphone Muting the microphone does not mute audio coming from any device connected to the content audio inputs The microphone may automatically mute when the system is asleep The red mute indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or when a Polycom microphone is connected and muted The microphone may mute when the system automatically answers an incoming call Stereo audio
21. ar end or far end camera or other video source Out of a call Using your remote control go to gt Cameras gt Select Camera Then select the camera or other video source you want to use from the list In a call Select gt Cameras Then select Your Cameras for near end control or Their Cameras for far end control To switch between Your Cameras and Their Cameras without accessing the menu press Select on the remote control while in a call To return to a previous screen after adjusting your or their camera settings select To adjust a Polycom EagleEye HD Polycom EagleEye II Polycom EagleEye Acoustic Polycom EagleEye 1080 Polycom EagleEye View Polycom EagleEye Director or Polycom EagleEye III using the remote control 1 Select either a near end or far end video source to control During a multipoint call being hosted by a system in the call you can only adjust a camera at the far end that has a current speaker 2 Press the navigation buttons on the remote control to move the camera up down left or right 3 On the remote control press to zoom out or to zoom in If you are using an EagleEye Director and camera tracking is on you must turn camera tracking off before adjusting the camera User s Guide for the Polycom RealPresence Group Series Polycom Inc 11 To adjust a Polycom EagleEye View camera 1 Manually swivel the camera right left up or down to frame the view 2
22. cation Manager administrator followed by the E 164 extension of the system to which you want to forward the calls For example dial 22016 if 2 is the Feature Access Code and 2016 is the system E 164 3 Wait for confirmation beeps User s Guide for the Polycom RealPresence Group Series Polycom Inc 31 To deactivate call forwarding 1 From the Polycom system Place a Call screen dial the Feature Access Code provided by the Avaya Communication Manager administrator For example 2 if 2 is the Feature Access Code for disabling call forwarding 2 Wait for confirmation beeps To transfer a call 1 While in a call press the key on your Polycom system remote control to access the tone pad 2 Press the Select button to activate flash hook The first far end system is placed on hold 3 Wait for a dial tone and then dial the extension of the far end system to which you want to transfer the call The call connects both audio and video between the local system and the second far end system The first far end system is still on hold 4 Hang up the near end system The two far end systems are now connected in a call with audio and video if the capabilities are present To add a system to a call 1 While in a call press the key on the Polycom system remote control to access the tone pad 2 Press the Select button to activate flash hook The far end system is put on hold 3 Wait for a dial tone and then di
23. d 3 until all sites are connected To control volume in a call using a connected SoundStation IP 7000 conference phone gt gt Press and on the conference phone to adjust the volume of audio from the far end You can also adjust the volume using the volume buttons on the RealPresence Group system remote control To mute audio in a call using a connected SoundStation IP 7000 conference phone gt gt Press on the conference phone You can also mute the audio using the mute button on the RealPresence Group system remote control or on a connected RealPresence Group system microphone The indicators on the conference phone are red when your audio is muted The near end icon also appears on the monitor display User s Guide for the Polycom RealPresence Group Series Polycom Inc 27 To end a call using a connected SoundStation IP 7000 conference phone Press on the conference phone to hang up the call Press the More soft key then the Manage soft key to hang up one connection in a multipoint call To start or stop showing content using a connected SoundStation IP 7000 conference phone gt gt Press the Content soft key on the conference phone Content plays from the following input if that input is configured for Content RealPresence Group 500 system You can connect a camera to video input 2 RealPresence Group 700 system You can connect a camera to video input 3 Contact your syste
24. d with the correct number Accessing System Information Status and Diagnostics Screens The Polycom RealPresence Group systems provide various screens that allow you to review information about calls made by the system and to review network usage and performance Caution The default setting is to not allow video display Be sure to verify whether your system administrator wants the setting to be changed User s Guide for the Polycom RealPresence Group Series 34 Polycom Inc System Information To access information about your system gt gt Select gt Information The System Detail screen includes the following system details system name model number hardware and software version serial number and MAC address The Network screen includes information about your network connection including IP address public address host name H 323 name H 323 extension and SIP address The Usage screen includes information about video call usage including time in last call total time in calls and total number of calls Status This screen includes the following system status details active alerts call control audio LAN and servers To access information about your system status gt gt Select gt Status Out of a Call Status Information Available System menus vary based on how your administrator configured the system Therefore this section may cover options that you cannot access on yo
25. duled Meetings 28 Joining a Scheduled Meeting 28 Managing Contacts Using Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 28 Viewing Microsoft Office Communications Server or Microsoft Lync Server 2010 Presence States 29 Multipoint Calls Using Centralized Conferencing Control Protocol CCCP 30 Muting in a CCCP Call 30 Using Avaya Network Features with Video Calls 30 Customizing Your Workspace 32 Allowing the Far End System to Control Your Camera 32 Adjusting for Room Lighting 32 Allowing Video Display on the Web 33 Troubleshooting 33 Placing a Test Call
26. ed Conferencing Control Protocol CCCP is enabled you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers For more information about CCCP multipoint calling refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments or contact your system administrator Muting in a CCCP Call A Microsoft Lync client acting as the call organizer can mute all of the participants in the call You cannot unmute until the organizer unmutes the participants unless you are designated as a presenter If the meeting organizer has muted your Polycom RealPresence Group system selectively you can unmute your system even if the organizer does not It is important to understand that no one else can unmute your microphone They can only request that you unmute When your mute status changes due to a Microsoft Lync client organizer muting or unmuting all of the participants notification is displayed on the Polycom RealPresence Group system monitor Using Avaya Network Features with Video Calls Depending on how your system is configured you may be able to use Avaya telephony network features such as call forwarding transferring calls and adding additional sites in an audio only conference To activate call forwarding 1 Make sure that the Polycom system is not in a call 2 From the Place a Call screen on the Polycom system dial the Feature Access Code provided by the Avaya Communi
27. iagnostics specific to the EagleEye Director Audio Verifies microphone functionality To use this feature speak aloud and verify that you can see dynamic signal indications for two vertical microphones and five horizontal microphones If no signal indication appears for a specific microphone manually power off the EagleEye Director and then power it back on Also verifies the reference audio signal Set up a video call Let the far side speak aloud and verify that you can see dynamic signal indications for the two reference audio meters If no signal indication appears for a specific microphone make sure the reference cable is connected firmly After you verify microphone functionality calibrate the camera again Video Left Camera shows video from the left camera Right Camera shows video from the right camera Color Bars displays the color bar test screen Diagnostic Screen Description User s Guide for the Polycom RealPresence Group Series Polycom Inc 39 To contact Polycom Technical Support go to support polycom com Enter the following information about your RealPresence group system then ask a question or describe the problem This information helps us to respond faster to your issue To find your system s 14 digit serial number go to gt Information gt System Detail or locate the number on the back of the system To find the software version of your system go to gt
28. l or enter numbers on your remote control Letters To enter letters use your remote control to select each letter on the onscreen keyboard Or you can use the text entry method commonly used with cell phones to select letters directly on your remote control Backspace To delete a number or letter press on the remote control Depending on the capabilities of your system and the system you are calling the dialing information could look like one of these examples 10 11 12 13 IPv4 address include the dots 2555 E 164 extension for H 323 or SIP stereo polycom com host name user domain com SIP User s Guide for the Polycom RealPresence Group Series Polycom Inc 7 3 Enter any additional information needed for the call The available settings depend on the type of call and your system s configuration 4 Press on the remote control to place the call or select Place a Call For more information about placing calls refer to Types of Video Calls You Can Make on page 8 Calling from the Recent Calls List You can quickly choose a number to call from a list of the sites you have called recently The Recent Calls screen provides details of all incoming and outgoing calls including the time of the calls To place a call from the Recent Calls screen 1 Go to gt Place a Call and select Recent Calls 2 Highlight the entry and select Call or select on your remote control You can filte
29. m administrator for more information Using Microsoft Outlook Calendaring If your system is configured to connect to the Microsoft Exchange Server you see a list of the day s meetings on the Home screen If your system is not configured to connect to the Microsoft Exchange Server you see no meetings on the Home screen To view more information about a meeting on the calendar highlight the meeting Depending on how your system is configured private meeting details may not be visible You may also see reminders displayed on the system a short time before each meeting You can show content on a RealPresence Group 300 system by using the People Content IP application only User s Guide for the Polycom RealPresence Group Series 28 Polycom Inc Viewing Scheduled Meetings If your RealPresence Group system is configured to connect to the Microsoft Exchange Server you can view scheduled meetings on the Home screen If no meetings appear on the Home screen the system may not be connected to the Microsoft Exchange Server or no meetings are scheduled Joining a Scheduled Meeting You can join a scheduled meeting from the Calendar screen if you meet these criteria Your RealPresence Group system is configured to connect to the Microsoft Exchange Server The Online Meeting for Microsoft Outlook 2010 plug in is installed in your Microsoft Outlook application If the Calendar screen is blank these criteria are not met
30. n is required on your system the far end must support encryption or the call will not be completed To avoid security risks Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call Controlling What You See Viewing Your System s IP Address To view your IP address 1 Select and navigate to System 2 Select Information gt Network Your IP address is listed on this screen E 164 format If you need to dial an extension E 164 address enter the extension in the second entry field If your system is not configured with a second entry field you can enter the extension when the gateway prompts you You can also specify characters in the dial string as instructed by the system administrator User s Guide for the Polycom RealPresence Group Series 10 Polycom Inc Selecting and Adjusting a Camera or Other Video Source You can use the remote control to select and adjust the main camera or other near end or far end video sources such as document cameras or computers You may be able to adjust other auxiliary cameras or far end cameras that support pan tilt and zoom movement You can adjust the far end camera only if it is configured at the far end to allow you to control it When you are in camera control mode you can press and hold a number to save a preset For more information about presets see Setting and Using Camera Presets on page 13 To select a ne
31. ng unless your administrator tells you to do so When you choose Reset System using the remote control the system s user interface allows you to do the following Keep your system settings such as system name and network configuration or restore factory settings Keep or delete the directory stored on the system System reset does not affect the global directory Keep or delete certificates stored on the system Near End Loop Tests the internal audio encoders and decoders the external microphones and speakers the internal video encoders and decoders and the external cameras and monitors Monitor 1 displays the video and plays the audio that would be sent to the far end in a call This test is not available when you are in a call Diagnostic Screen Description User s Guide for the Polycom RealPresence Group Series 38 Polycom Inc Searching Documentation You can find Polycom product documentation at support polycom com The documents are grouped by Polycom video system type and system names Using the Knowledge Base For more troubleshooting information search the Knowledge Base at support polycom com Contacting Technical and Solution Support Polycom Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your Polycom distributor or Polycom Technical Support Camera Tracking Provides d
32. nnot access the contacts on your system Polycom RealPresence Group systems support up to 2 000 contacts They can also support the following An unlimited number of contacts when the RealPresence Group system is registered with Microsoft Office Communications Server 2007 or Microsoft Lync Server 2010 Up to 200 additional contacts with presence when registered with a Polycom Converged Management Application CMA system Searching for Directory Contacts 1 With your remote control select gt Place a Call gt Contacts All displays all directory entries You can scroll through the list of contacts on the system screen with your remote control 2 To narrow your search results select Search to search for an entry in the directory 3 To enter a name in the search field Enter the name using the onscreen keyboard Use the text entry method commonly used with cell phones to select letters directly on your remote control To search click on the onscreen keyboard For information about using a Microsoft Office Communications Server or Microsoft Lync Server 2010 directory or managing Microsoft Office Communications Server or Microsoft Lync contacts refer to Managing Contacts Using Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 on page 28 User s Guide for the Polycom RealPresence Group Series Polycom Inc 21 Including Multiple Sites in Calls During a
33. ntrol select Answer or press For more information about answering calls see Changing the Way Calls Are Answered on page 24 Ending a Call To hang up a call gt gt On the remote control press If prompted confirm that you want to hang up Types of Video Calls You Can Make Depending on your system configuration you may be able to make calls using H 323 or SIP By dialing call networked and public sites you may be able to use these protocols SIP URI E 164 format Host name IP address User s Guide for the Polycom RealPresence Group Series Polycom Inc 9 Participating in an Encrypted Call If encryption is enabled on the system a locked padlock icon appears on the monitor screen when a call is encrypted If a call is not encrypted an open padlock appears on the monitor screen If you are in a point to point call or a multipoint call hosted by another system the padlock icon displays the state of your individual connection If you are hosting a multipoint call the padlock icon displays the combined state of all connections encrypted if all connections in the call are encrypted unencrypted if one or more connections in the call are not encrypted In one call some connections may be encrypted while others are not However the lock icon may not accurately indicate whether the call is encrypted if the call is cascaded or includes an audio only endpoint If encryptio
34. nying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Polycom Inc iii Contents Using the Remote Control 2 Recharging the Remote Control Battery 3 Powering On and Off 4 Power On Self Test POST 4 Navigating the Local User Interface 5 Calling and Answering 6 Placing a Call 6 Calling by Entering a Name or Number 6 Calling from the Recent Calls List 7 Calling from the Contacts Screen 7 Calling a Speed Dial Entry 8 Answering a Call 8 Ending a Call
35. olycom RealPresence Group system 2 From Office Communicator or Microsoft Lync you can add and remove contacts Changes made to contacts using Office Communicator or Microsoft Lync appear on the RealPresence Group system Contacts list Viewing Microsoft Office Communications Server or Microsoft Lync Server 2010 Presence States If your system is automatically provisioned and registered to a global directory server your directory may include default LDAP group members and up to 200 global contacts stored by the presence service Polycom RealPresence Group systems and Office Communicator or Microsoft Lync users in an integrated environment use the following presence icons to indicate presence states Polycom RealPresence Group systems do not support Office Communicator or Microsoft Lync distribution list groups which are created on the Microsoft Exchange Server and are typically used for sending email to a group of people Icon Presence Description Available The user is available either in or out of a call Do Not Disturb The user is set to Do Not Disturb or Busy Unknown Presence The user s presence state is unknown or offline Idle The user is inactive or away User s Guide for the Polycom RealPresence Group Series 30 Polycom Inc Multipoint Calls Using Centralized Conferencing Control Protocol CCCP If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 environment and Centraliz
36. power is at 10 or less a notification is displayed on the home screen Although other notifications override the low battery notification the low battery notification returns after the other notifications are dismissed The low battery notification is not displayed while the system is in a call The following steps describe how to recharge the battery To recharge the remote control battery 1 Pull the battery out of the end of the remote control 2 Insert the USB plug of the battery into a USB 2 0 port such as the one on your system The RealPresence Group 300 and RealPresence Group 500 systems have two USB 2 0 ports on the back of the system while the RealPresence Group 700 has one USB 2 0 port on the front of the system and two USB 3 0 ports on the back of the system 3 Wait until the status light on the battery turns green before removing it from the port 4 Insert the charged battery into the remote control The following figure illustrates these steps If you have a RealPresence Group 700 system you can also recharge the battery using the USB port on the front of the system User s Guide for the Polycom RealPresence Group Series 4 Polycom Inc Powering On and Off Connect the power and power on the RealPresence Group System after you have connected all of the equipment that you will use with it Make sure that the system is powered off before you connect devices to it It is important to note that Polycom
37. r the list of all calls by selecting Missed Received or Placed To see details about a call listed on the Recent Calls screen select a call in the list Calling from the Contacts Screen If your system administrator has added a Directory and Favorite contacts you can see the list on the Contacts screen To place a call from the Contacts screen 1 Go to gt Place a Call and select Contacts 2 With your remote control highlight the entry on the RealPresence Group system screen and select Call or press To see more details about an entry select Info 3 To search for an entry in the directory select Search then enter the contact name 4 Click on the onscreen keyboard User s Guide for the Polycom RealPresence Group Series 8 Polycom Inc Calling a Speed Dial Entry If your system administrator configured Speed Dial you can quickly call a contact in your directory To place a call to a speed dial entry Using your remote control do the following 1 At the top of the Home screen select the Speed Dial tab 2 Select a Speed Dial entry to call 3 To place the call press the Select button or navigate to Call Answering a Call The way a RealPresence Group system handles incoming calls depends on how it is configured It either answers the call automatically rejects the call automatically or prompts you to answer the call manually To answer a call manually gt gt Using your remote co
38. r to the SoundStation IP 7000 documentation available on the Polycom web site To answer a call using a connected SoundStation IP 7000 conference phone gt gt Press the Answer soft key on the conference phone To place a point to point call using a connected SoundStation IP 7000 conference phone 1 Press on the conference phone and press the Video or Phone soft key 2 On the conference phone keypad enter one of these If you enable automatic muting during a call the audio for the current meeting is not affected User s Guide for the Polycom RealPresence Group Series 26 Polycom Inc The IP address for example 10 11 12 13 of the site you want to call The phone number for example 19784444321 of the site you want to call To enter letters press the ABC soft key To enter an asterisk press the Video button and then press on the SoundStation IP 7000 keypad two times To enter a dot or symbol press the ABC soft key then multiple times You can also place calls using the conference phone s directory or the redial key The indicators on the conference phone are green when the system is in a call and audio is not muted To place a multipoint call using a connected SoundStation IP 7000 conference phone 1 Call the first site 2 When the call connects press the Add Video or Add Phone soft key on the conference phone 3 Place a call to the next site 4 Repeat steps 2 an
39. sed content source To stop showing content gt gt Using your remote control select gt Hide and the name of your content source such as Hide Laptop Points to note about showing content Audio from the content input is muted unless the content input is selected as a video source If both digital and analog inputs are connected only the digital content is sent To send analog content disconnect both digital and analog inputs wait 15 seconds then connect only the analog input User s Guide for the Polycom RealPresence Group Series 20 Polycom Inc Working with Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily When a site listed in the directory calls your system the system displays the name on the screen when the call comes in If a site that calls you is not listed in the directory you may be prompted to save the contact information in the directory when the call ends If your system is registered with a Global Directory Server you can see information about other active sites that are registered with the same Global Directory Server These entries are stored on the Global Directory Server and you cannot edit them Sites that you have added are stored on your RealPresence Group system as Contacts Everyone at your site who uses the system can use the contact entries to place calls Users at other sites ca
40. stem All test results are logged in the system s memory For more information about what the colors of the indicator lights mean refer to the Administrator s Guide for Polycom RealPresence Group Series When the POST sequence completes with no fatal errors the RealPresence Group system starts normally Warning errors that occur on the RealPresence Group system during POST can be found under System gt Status gt Active Alerts For more details use your remote control to select More Information User s Guide for the Polycom RealPresence Group Series Polycom Inc 5 If a fatal error occurs during startup the system will not initialize Contact Polycom technical support Navigating the Local User Interface Cycle through the icons at the bottom of the Home screen to access system features To accomplish tasks you can press buttons directly on your remote control or use your remote control to navigate menus on the left side of the local user interface Available icons vary based on how your administrator configured the system Menu Displays the Menu screen which allows you to place a call change cameras show content and more Place a call Displays the keypad so that you can enter numbers or letters to make a call Content Allows you to send content from a supported device System Displays the System screen which allows you to obtain system information view system status and run diagno
41. stic tests User settings Displays the User Settings screen which allows you to change basic camera settings and to configure call and meeting preferences Administration Displays the Administration screen which allows you to configure location settings specify LAN properties and manage some user security settings To return to the Home screen gt gt On the remote control press To open the Menu screen gt gt Using your remote control do one of the following Press On the Home screen select User s Guide for the Polycom RealPresence Group Series 6 Polycom Inc Calling and Answering Placing a Call You can use your system to place a video call in any of the following ways Entering a number or name on the gt Place a Call gt Keypad screen Choosing a name from a recent call list or contact list gt Place a Call gt Recent Calls gt Place a Call gt Contacts On the Home screen choosing a Speed Dial entry This option must be configured by your administrator Calling by Entering a Name or Number To place a call by entering a name or number 1 To place a call do one of the following using your remote control Press Navigate to gt Place a Call gt Keypad 2 In the dialing field enter the dialing information as follows Numbers To enter numbers select each number on the keypad with the remote contro
42. t Layout 2 Select one of the following Browse tab This option takes you back to the main video so that you can cycle through the available layouts The available layouts depend upon certain factors such as how many participants are in the call or the content status Self View tab This option allows you to determine where your PIP is displayed If you are not in an RMX call your only layout option is Browse User s Guide for the Polycom RealPresence Group Series 24 Polycom Inc 3 Select a layout to use for the current call The layout is displayed allowing you to keep the layout or change to another layout Changing the Way Calls Are Answered Temporarily Refusing Calls If your system administrator has allowed you access you can automatically refuse incoming calls if you do not wish to be disturbed Callers get a message that the call was rejected and you receive no notification about incoming calls You can however make outgoing calls To temporarily refuse incoming calls 1 Navigate to gt Meetings 2 Do one of the following Select No to Auto Answer Point to Point Video Clear Auto Answer Multipoint Video Answering Video Calls Automatically If your system administrator has allowed access to user settings you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answer manually To automaticall
43. t loss transmit and receive in IP calls Encryption type key exchange algorithm type and key exchange check code if the encryption option is enabled and the call is encrypted Audio and video data rates specified transmit and receive Video data rate and frame rate in use transmit and receive Video packet loss and jitter in IP calls Audio packet loss and jitter in IP calls Content details protocol format date rate frame rate packets lost Video forward error correction FEC errors Far end details User s Guide for the Polycom RealPresence Group Series 36 Polycom Inc System Diagnostics To access information about your system diagnostics gt gt Select gt Diagnostics This screen includes the following system diagnostic details Points to note about system status information If the Polycom RealPresence Group system detects an EagleEye Director a status line for the device is displayed When a change occurs in the system status or a potential problem exists you see an alert next to the System button on the menu Diagnostic Screen Description Color Bars Tests the color settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Speaker Test Tests the audio cable connections A 473 Hz audio tone indicates that
44. te control and a message displays Touch tones are enabled Then use the number keys to enter numbers SIP calls do not support meeting passwords SIP endpoints calling into a multipoint call protected by a password may not be able to join the call User s Guide for the Polycom RealPresence Group Series Polycom Inc 23 To enter a meeting password If a prompt appears on the screen use the remote control or onscreen keypad to enter the password If you hear an audio prompt use the remote control to generate DTMF tones To configure a meeting password 1 From the Home screen select gt Meetings 2 Enter the password in the Meeting Password field in one of these ways Press the remote control number buttons using the text entry method commonly used with cell phones Use the onscreen keypad to enter the password 3 Press to save your change and return to the Home screen Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group system is configured the number of sites participating the number of monitors you are using and whether content is shared The multipoint viewing layout configured on the host system is the one used in the call To find out more about these layouts please talk to the administrator of your RealPresence Group system To change layouts during a multipoint call 1 With your remote control select g
45. the local audio connections are correct If you run the test from the system during a call the far end will also hear the tone If you run the test from the RealPresence Group system web interface during a call the people at the site you are testing will hear the tone but you will not User s Guide for the Polycom RealPresence Group Series Polycom Inc 37 Audio Meter Measures the strength of audio signals from the microphone or microphones far end audio VCR audio and any device connected to the audio line in To check the microphone or microphones speak into the microphone To check far end audio ask a participant at the far end to speak or call a phone in the far end room to hear it ring To check a VCR or DVD connect it to the VCR inputs and play the VCR or DVD to test the audio The Audio Meters indicate peak signal levels Set signal levels so that you see peaks between 3dB and 7dB with normal speech and program material Occasional peaks of 12dB to 16dB with loud transient noises are considered acceptable A meter reading of 20dB corresponds to 0dBFS in the Polycom RealPresence Group system audio A signal at this level is likely clipping the audio system Meters function only when the associated input is enabled Note Some audio meters are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Group system Reset System Note Do not use this setti
46. ur system To find out more about these options please talk to your administrator Status Screen Description Active Alerts Displays the status of any device or service on the Status pages that currently show a yellow or red status indicator Alerts are listed in the order they occurred Call Control Displays the system settings Auto Answer Point to Point and Meeting Password User s Guide for the Polycom RealPresence Group Series Polycom Inc 35 In a Call Status Information Audio Displays the status of microphones SoundStation IP SoundStructure and EagleEye Director LAN Displays whether the IP Network is connected or not connected Servers Always shows Gatekeeper SIP Registrar Server shows the active Global Directory Server LDAP Server or Microsoft Lync Server 2010 if enabled shows Provisioning Service Calendaring Service Presence Service Status Screen Description Status Screen Description Call Statistics Displays information about the call in progress In multipoint calls the Call Statistics screens show most of this information for all systems in the call Call speed send and receive Call type Video protocol annexes and format in use send and receive Audio protocol in use send and receive Active network resilience methods this field is visible only if the system is currently using error concealment Number of packets lost and percentage packe
47. y answer video calls 1 Navigate to gt Meetings 2 Select one or both of the following Yes for Auto Answer Point to Point Video Auto Answer Multipoint Video Caution Automatically answering calls is convenient but it can create security issues An unexpected caller could interrupt a meeting in progress or look at equipment and notes left in an empty room User s Guide for the Polycom RealPresence Group Series Polycom Inc 25 Muting Automatically Answered Video Calls If your system administrator has allowed access to user settings you can choose whether to mute the audio when automatically answered video calls connect This prevents callers from overhearing conversations or meetings After the call connects press on the remote control when you re ready to unmute the microphones To mute automatically answered video calls 1 Navigate to gt Meetings 2 Select Mute Auto Answer Calls When a call is muted this icon is displayed on your monitor When a call is not muted displays on the monitor screen Using a Polycom SoundStation IP 7000 Conference Phone with a Polycom RealPresence Group System When you connect a Polycom SoundStation IP 7000 conference phone to a Polycom RealPresence Group system the conference phone becomes another interface to dial audio or video calls The conference phone operates as a microphone and as a speaker in audio only calls For more information refe
Download Pdf Manuals
Related Search