Polycom DOC2558A User's Manual
Contents
1. Polycom RMX 2000 Hardware Guide Table of Contents Hardware Description 1 1 Main Features iei ener bui iet ie itus 1 1 RMX 2000 Specifications L rrr enne 1 2 RMX 2000 System Capacities sss 1 3 Resource Capacitles s sissies yy dine toe ke lae kik ederent 1 5 Site Requirements eic me eric cb E het Rt Ree 1 6 Safety Requirements de kelk k k keke etnies 1 6 Rack Mount Safety Precautions sss eee 1 6 Installation Precautions eee 1 7 EMX 2000 CompoOnents esi sass 2 iota tnnt tte b peo etr kay rt eoe 1 8 RMX 2000 Eront ai ere N S R 1 8 RMX 2000 Rear Panel 6th tet Reto mene 1 11 RIM IP csetera t ie mte petet 1 11 Bi por 1 13 ISDN PSTN Clock Source eee 1 14 Cables Connected to the RTM IP amp ISDN Cards 1 15 RMX 2000 LEDS tete n hek b we b kar te Pen 1 16 RMX 2000 Front Panel LEDS een 1 16 RMX 2000 Rear Panel LEDS eee 1 19 WEB eg nisse a t oet erri tures 1 19 RIM ISDN atop e ede E ner n d 1 21 MPM MPM and MPMx Configuration Modes 1 22 MPM Resource Capacities per Card Type 1 23 MPMx Resource Capacities per Card Type 1 24 MPMx MPM2. MPM 1 24 Operating Mode Selection During Startup Restart 1 25 System Information Changes sees 1 25 RMX Chassis Types eiecti tbe rer re eta 1 28 Component Replacement essent 1 29 Types of Ejector Levers on RMX Components 1 30 Using the All Metal Ejector Lever 1 30 Using the Modified PMC Compatible Ejector Lever 1 30 Replacing the CNTL Module sse 1 31 Table of Contents Replacing the Power Supply Module 1 33 Replacing the Fan Drawer sese 1 34 Replacing a Faulty MPM MPM MPMx Card 1 35 Removing the MPM MPM MPMx Card from the MCU 1 35 Installing the Replacement MPM MPM MPMx 1 36 Installing New MPM MPM MPMx Card in a Powered On RMX 2000 E 1 36 Replacing RTM ISDN Card eee 1 37 Replacing the RTM IP Card desee 1 39 Hardware Description This Hardware Guide provides information on the RMX 2000 and its components This system utilizes a modular universal slot platform whose components are designed for high performance capacity and reliance Main Features The Polycom RMX 2000 offers the following features Linux based e Chassis based on the ATCA standard Support for standard network interfaces IP I
3. Power supply Drawer Polycom RMX 2000 Hardware Guide Table 1 4 Polycom RMX 2000 Component Description CNTL CPU The CNTL module controls and manages the RMX 2000 Module The CNTL module has an ComExpress Pentium M 1 4GHz processor a 40GB hard disk drive 1GB Compact Flash and 1GB of DDR RAM The Operating System is Linux Power Supply The Power Supply drawer is located below the MPM Drawer MPM Cards and is connected to the backplane by means of a power connector It operates at 100 240 volts AC 50 60 Hz and provides 48VDC 700W output with built in load sharing capabilities Fan Drawer Three fans are mounted sideways in a drawer Airflow is from right to left and out the side of the MCU The drawer is connected to the Back plane by a connector Multi Processor The MPM cards perform the various RTP audio and video Module MPM processing functions on the RMX 2000 MPM cards are Card based on the ATCA standard with a card manager CM and up to 26 720MHz TI DSP s Two types are available e MPM F 26 DSP s e MPM H 13 DSP s 1 9 Chapter 1 Hardware Description Table 1 4 Polycom RMX 2000 Component Description Continued Multi Processor Module MPM Card Multi Processor Modulex MPMx Card The MPM cards perform the various RTP audio and video processing functions on the RMX 2000 unit TI C6455 processors are at the core of each MPM card which are available in the following assemblies e MPM 20 2
4. Push the Power Supply unit firmly into the Backplane making sure it is properly seated in its slot Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit Turn ON the RMX 2000 For more information on the Card Configuration Modes after reset see MPM MPM and MPMx Configuration Modes on page 1 22 Chapter 1 Hardware Description Replacing the Fan Drawer 1 34 Three fans mounted in the Fan drawer where the airflow is from right to left Should one of these fans fail as indicated by a Fan LED you are required to replace the Fan drawer 1 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Fan drawer 2 Use the metal ejector levers to pull the Fan drawer out of its slot in the Backplane 3 Carefully slide the Fan drawer out through the front panel Warning The Fan drawer can be replaced when the RMX unit is ON however a replacement drawer must be inserted immediately The temperature increase is detected by the system when critical a system shutdown is initiated M ts n LYCoy E Slide in the replacement Fan drawer Push the Fan drawer firmly into the Backplane making sure it is properly seated in its slot Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the front panel
5. Table 1 3 System Resource Capacities According to Video Resolution Video Resolution Resources with Resources with MPM MPMx som ao 9 Ta TT 9 9 TT 1 5 Chapter 1 Hardware Description Site Requirements This section describes the requirements your site must meet for safe installation and operation of the system Safety Requirements For your protection please read these safety instructions completely before operating the equipment Look carefully for potential hazards in your work area moist floors ungrounded power cables frayed power cords missing safety grounds and so forth Locate the main circuit breaker within the room Locate the emergency power OFF switch within the room Never assume that power is disconnected from a circuit Use only the power cord supplied with the system The power cord should only be connected to a power outlet that has a protective ground contact Ensure that the power cord is easily accessible from the back of the system at all times Place the equipment in a well ventilated area where the vents are free from obstruction Do not place heavy objects directly on top of the RMX 2000 unit Do not use liquids around your equipment Rack Mount Safety Precautions 1 6 The following precautions should be followed with regards to rack mount safety Keep the area around the RMX 2000 clean and free of clutter Decide on a suitable location for the equipme
6. We POLYCOM gt Polycom RMX 2000 System Hardware Guide Version 7 0 August 2010 DOC2558A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for pr
7. Normal Flashes During system startup ON CPU card has successfully completed startup This light turns green after completing the entire system configuration OFF Turns OFF when the ERR red LED is activated Flashes During system startup ON At least one endpoint is connected to the system Flashes During system startup OFF Normal Flashes Hard disk is active Flashes Indicates when the power down process is initiated on an MPM MPM MPM x card This LED flashes in synchronization with the MPM MPM MPMx s cards HS LED OFF Normal ON CPU may be removed Polycom RMX 2000 Hardware Guide RMX 2000 Rear Panel LEDs RTM IP The following LEDs appear on the RTM IP card Table 1 7 2000 RTM IP LEDs LED TAV LAN LEDs 1 3 ON with an active network connection flickers with Packet activity 10 100 ShMG LEDs 1 Gb ON with a 1Gb online connection flickers with Packet activity ON with an active network connection flickers with Packet activity ON when the active network is 10 100Mb flickers with Packet activity SLOT 1 4 LNK 1 4 Green ON with an active network LEDs connection flickers with Packet activity 1Gb 1 4 Amber ON with a 1Gb online connection flickers with Packet activity Chapter 1 Hardware Description Table 1 7 RMX 2000 RTM IP LEDs Continued LED ShMG LEDs ERR ON Major error on RTM card Flashes During system startu
8. 10 100 ShMG is covered with a plastic cap that should not be removed NA For debugging purposes only USB USB key connection For more information see the RMX 2000 Getting Started Guide First Time Installation and Configuration on page 2 1 Standby button Toggle between CPU activation and standby Polycom RMX 2000 Hardware Guide RTM ISDN The RTM ISDN card connects directly to an MPM MPM MPMx The RTM ISDN card routes data between the MPM MPM MPM lt x cards and components of the system converts ISDN T1 E1 media to IP packets and provides connectivity to external ISDN networks The RTM ISDN card is installed on the rear panel of the RMX interfaces between the RMX unit and the ISDN PSTN switch Up to two RTM ISDN cards can be installed in one RMX 2000 With the RMX 2000 you can either have a dedicated E1 or T1 Type Network Service It is not possible to have a mixed E1 and T1 ISDN Network Service An RTM ISDN card must connect directly to an MPM MPM MPMx card RMX with a single MPM MPM MPMx card the RTM ISDN card must be installed in the rear panel slot on the same level as the MPM MPM MPMx card In an RMX with two MPM MPM MPMx cards the RTM ISDN card can be installed in either of the two rear panel card slots Up to a total of 14 E1 or 18 T1 PRI cables can be installed with two MPM MPM MPMx and RTM ISDN cards Each RTM ISDN card includes the following connections e 7 1 9 T1 PRI lines that can
9. 5 RMX Card Configuration Mode After Next Restart Current Media Operating Operating Cards After Installed Next Restart MPM MPM Lc MPM Only MPMs MPM and wm we Example 1 Current status e RMX has two MPM cards installed The Card Configuration Mode is MPM Both MPM cards are enabled Action 1 Remove one MPM card 2 Insert one MPMXx card Result The Card Configuration Mode remains MPM The remaining MPM card remains enabled The inserted MPMx card is disabled After Reset The Card Configuration Mode is MPMx The inserted MPMx card is enabled Polycom RMX 2000 Hardware Guide The remaining MPM card is disabled Example 2 Current status e An RMX has one MPMXx card installed The Card Configuration Mode is MPMx e and the MPMx card is enabled Action 1 Remove the MPMx card 2 Insert one MPM card Result The Card Configuration Mode remains MPMx The inserted MPM card is disabled After Reset The Card Configuration Mode is MPM The inserted MPMx card is disabled The remaining MPM card is enabled Example 3 Current status An RMX has card installed The Card Configuration Mode is MPM and the MPM card is enabled Action Insert one MPMx card Result The Card Configuration Mode remains MPM e MPM card is enabled Th
10. card assemblies are available MPM 80 MPM 40 MPM 20 offering various resource capacities for CP conferences In CP conferences Frame rate has been increased with HD720p now up to 60fps e Video resolution has been increased up to HD1080p e Bandwidth is up to 4 Mbps Table 3 summarizes the increased video capacities of the various MPM card assemblies Table3 Card Assemblies and Capacities for CP Conferences Resources 0 Card Type RED EN EM HD720p HD1080p Bandwidth 30fps 30fps 60fps 30fps Ee RON Up to Chapter 1 Hardware Description In HD Video Switching conferences The recommended number of connections at HD1080p resolution in an RMX with two MPMt cards is 160 participants at line rates of up to 2Mbps e 80 participants at line rates of up to 4Mbps 40 participants at line rates of up to 6Mbps MPMx Resource Capacities per Card Type The MPMx card offers increased resource capacities and capabilities Two MPM card assemblies are available e MPMx D e MPMx S Table 3 summarizes the video capacities of the two MPMx card assemblies Table 4 MPMx Resource Capacity per Card Mee e wer owes _ m9 9 HD720p60 15 HD1080p30 Symmetrical MPMx MPM and MPM Modes e MPMx MPM and MPM cards installed in the system cannot be used simultaneously Therefore the RMX can operate in either MPM MPM or MPMx mode MPMx Mode
11. followed with regards to installation of the RMX 2000 Use a regulating uninterruptable power supply UPS to protect the RMX 2000 from power surges and voltage spikes to keep your MCU operating in case of a power failure Place the RMX 2000 on a hard flat surface such as a desktop or mount iton 19 rack The airflow of the RMX 2000 is from right to left Be sure that the areas in the left and right side of the system are clear for proper ventilation 1 7 Chapter 1 Hardware Description RMX 2000 Components On the RMX 2000 components are located on both the front and rear of the MCU as listed in Table 1 4 Polycom RMX 2000 Component Description For more information see the descriptions of the RMX 2000 Front Panel on page 1 8 and RMX 2000 Rear Panel on page 1 11 4 0 a new environmentally friendly RMX 2000 chassis is in use For more Please verify the type of chassis used on your RMX 2000 Starting with version information contact your next level of support RMX 2000 Front Panel Figure 1 1 shows the front panel of the RMX 2000 The front panel provides access to the RMX 2000 main CNTL modules MPM MPM MPMx modules Power Supply drawer Status LEDs and Fans MPM MPM MPMx Cards amp LEDs Fan Drawer ANC Fang Power ti _ Status LEDs POLYCOM RMX 2000 ee USB ports not for Control Unit Optional CPU amp customer use amp LEDs LEDs Figure 1 1 RMX 2000 Front Panel
12. in a conference Maximum number of PSTN participants in a conference Maximum number of VOIP 400 800 720 participants in a conference Maximum number of Audio calls 5 5 5 per second Maximum number of Video calls per second Maximum number of conferences number of conferences Maximum number of conferences 200 400 40 Maximum number of Meeting 1000 1000 1000 Rooms Maximum number of Entry Queues Maximum number of Profiles number of Profiles M number of Conference E 00 E 00 2 00 Templates Maximum number of SIP Factories En zan _ U number of ISDN Services Maximum number of IVR Services number of IVR Services 14 Maximum number of E 20 default 20 default 20 default Links 1 3 Chapter 1 Hardware Description Table 1 2 System Functions and Capacities RMX 2000 System Functions MPM Mode MPM Mode MPMx Mode Maximum number of IVR Video 150 150 150 Slides 0 Maximum number of CDR Files 2000 2000 4000 Maximum number of Fault Files 1000 1000 1000 Number of Participant alerts Unlimited Unlimited Unlimited Maximum number of concurrent 2 20 20 RMX Web Client connections to the MCU Maximum number Address Book 4000 4000 4000 entries Maximum number of Users Maximum number of Gateway 40 40 40 Profiles Maximum number of Reservations 2000 2000 2000 internal Scheduler Maximum number of Log Files 4000 4000 4000 1Mb max Polycom RMX 2000 Hardware Guide Resource Capacities
13. out of its slot in the Backplane 4 Carefully slide the CNTL Module out through the front panel 5 Onthe CNTL Module to be installed move the ejector lever to the fully open position 6 Slide in the replacement CNTL Module 7 Push the CNTL Module firmly into the Backplane making sure it is properly seated in its slot 8 Ensure that the metal ejector levers are fully retracted into their housings 9 Tighten the captive screws on the front panel of the RMX 2000 that secure the Functional CNTL Module 10 Turn ON the RMX 2000 For more information on the Card Configuration Modes after reset see MPM MPM and MPMx Configuration Modes on page 1 22 Polycom RMX 2000 Hardware Guide Replacing the Power Supply Module A single supply unit powers the RMX 2000 Use the following procedure to replace a Power Supply Please verify the type of power supply used on your RMX 2000 Do not insert a G different type of power supply than the current type installed on your system 9 Ensure that the power switch on the RMX 2000 is turned OFF O and that the power cords are disconnected from the MCU Unscrew the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit Use the finger grip to pull the Power Supply unit out of its slot in the Backplane Carefully slide the Power Supply unit out through the front panel E Slide in the replacement Power Supply unit
14. usage is re calculated and the Port Gauges and Video Voice Port Configuration dialog box are updated 4 When the blue HS LEDs on the MPM MPM MPMx RTM ISDN and Control Unit stop flashing and remain lit unscrew the captive screws and move the ejector levers to their fully open position and remove the MPM MPM card Chapter 1 Hardware Description Carefully slide the MPM MPM MPMx card out through the front panel POLY coy t Installing the Replacement MPM MPM MPMx Card 1 2 3 On the card to be installed move the ejector levers to their fully open position Slide in the replacement MPM MPM MPMx card Push the MPM MPM MPMXx card firmly into the Backplane making sure it is properly seated in its slot Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the front panel of the RMX that secure the MPM MPM MPMXx card to the chassis Installing a New MPM MPM Card in a Powered On RMX 2000 If applicable loosen the captive screws and remove the slot cover On the card to be installed move the ejector levers to their full open position Insert the card into the slot until the ejector levers touch the front edge of the card cage Push the ejector levers to their closed position and tighten the captive screws on each side of the card securing the MPM MPM MPMx card to the RMX Polycom RMX 2000 Hardware Guide The blue HS LEDs on the MP
15. 0 CIF resources e MPM 40 40 CIF resources e MPM 80 80 CIF resources Notes e The MPM card s can only work with software version 4 0 or above Ensure that software appropriate to the MCU hardware configuration is installed in the MCU The MPM card can work only with a new environmentally friendly D type chassis and is disabled when inserted in a C type chassis The MPMx cards perform the various RTP audio and video processing functions on the RMX 2000 unit TI processors are at the core of each MPMx card which are available in the following assemblies e MPMx S e MPMx D Notes The MPM card s can only work with software version 7 0 or above Ensure that software appropriate to the MCU hardware configuration is installed in the MCU The MPM can work only with a new environmentally friendly D type chassis and is disabled when inserted in a C type chassis Polycom RMX 2000 Hardware Guide RMX 2000 Rear Panel The RMX 2000 rear panel contains the RTM IP card and optionally the RTM ISDN card The RTM IP card must be located on the bottom slot in the rear of the RMX 2000 In addition the rear panel houses the main power switch AC inlet a circuit breaker and additional communications ports RTM IP The RTM IP card provides system management based on the ATCA standard and connects to the backplane It controls and monitors the system fans and regulates power supply This card contains an Ethernet
16. M MPM MPM lt x card and the Control Unit start flashing and the power on cycle for the card is initiated The card s resources are added to the system resources list The number of available ports on the RMX is increased to the current CFS license level usage is re calculated and the Port Gauges and Video Voice Port Configuration are updated When the power on cycle of the MPM MPM MPM lt x card is completed the blue HS LEDs will turn OFF The green RDY LED on the MPM MPM MPM lt x card switches on and remains lit Replacing a RTM ISDN Card The RTM ISDN card can only be used with software version 3 0 or higher Ensure that the power switch on the RMX 2000 is turned OFF O Loosen the captive screws that fasten the card to the MCU 3 Remove the RTM ISDN card Use the metal ejector levers to pull the RTM ISDN card out of its slot in the backplane 4 Carefully slide the RTM ISDN card out through the front panel 5 On the card to be installed move the ejector levers to their fully open position Ejector Lever Captive Screw 1 37 Chapter 1 Hardware Description 10 11 Slide in the replacement RTM ISDN card Insert the card into the slot until the ejector levers touch the front edge of the card cage Push the ejector levers to their fully closed position Tighten the captive screws on each side of the rear panel of the card securing the RTM ISDN card to RMX Turn ON the RMX 2000 Con
17. SDN and LAN and large number of ports e H323 SIP video PSTN and ISDN e New hardware technologies e Telco grade high availability redundancy on line upgrading and dynamic resource allocation e Easy integration of conference elements into external network management e Enhanced Continuous Presence multi image video e Interactive Voice Response module Chapter 1 Hardware Description RMX 2000 Specifications Table 1 1 Polycom RMX 2000 Specifications Physical Height 3U 13 25 cm Width 19 48 26 cm Depth 15 74 40 cm Weight Up to 16 5 Kg Media Protocols Audio G 711 G 719 G 722 G 722 1 G729A G 723 1 Siren14 Siren 22 Video H 261 H 263 H 264 Network Interfaces IP ISDN PSTN and LAN H 323 SIP PSTN LAN and ISDN Power Supply AC Input Range BTU Voltage range 100 240 VAC 4 8 AMP 50 60 Hz Maximum BTU output 3070 per hour Power Consumption AC Maximum Power 900 Watts consumption Operating temperature 0 40 22 104 F Storage temperature 30 70 C 40 158 F Relative humidity 1596 9096 no condensing Operating altitude Up to 3 000 m 10 000 ft 1 2 Polycom RMX 2000 Hardware Guide RMX 2000 System Capacities The following table summarizes the different system capacities Table 1 2 System Functions and Capacities RMX 2000 System Functions System Functions MPM Mode MPM Mode MPMx Mode Maximum number of Video participants
18. Switch that manages the network of the system routes data between the cards and components of the system and provides connectivity to external IP networks The RTM IP card connections include e 3LAN ports e 10 100Mb ShMG port Future Use e 1Serial port Future Use e 1USB port LAN1 LAN3 and the 10 100Mb ShMG ports shall not be used and the plastic caps covering those ports should not be removed LAN 1 3 Ports 10 100Mb ShMG Internal LAN Serial USB Standby button amp amp LEDs LAN amp LEDs connections Port Port LED LNK 14Gb 1Gb LNK 1Gb c B 1 E Hi 32 LNK LNK ERR AcT LNK 100 SERIAL 10 100 ShMG 1Gb 1Gb 1Gb 1Gb RDY HS 1 4 SLOT LAN1 LAN 3 ShMG and the Serial ports are only for debugging and not for customer use Figure 1 2 RMX 2000 RTM IP Rear Panel Layout Chapter 1 Hardware Description The following items appear on the RMX 2000 rear panel Table 1 5 RMX 2000 Rear Panel RTM IP Component Description LENN n NA Disconnected Note LAN 1 is covered with a plastic cap that should not be removed LAN 2 Used for the Network connection LAN 3 For Remote Access only using the Alternate Management Network For more information see the RMX 2000 Administrator s Guide Appendix F Alternate Management Network on page G 1 Note When not in use LAN 3 is covered with a plastic cap that should not be removed 10 100 ShMG NA For debugging purposes only Note
19. be plugged into any of the 12 connections as shown in Figure 1 3 LAN port Chapter 1 Hardware Description LAN amp LEDs E1 T1 connections PRI6 PRIS PRHO PRH1 PRI12 ji Eun H RTM ISDN SSS S H S LED Figure 1 3 RMX 2000 RTM ISDN Rear Panel Layout The RTM ISDN card supports 200 audio participants regardless of whether the spans are E1 or T1 ISDN PSTN Clock Source Each RTM ISDN card has its own primary and secondary clock source The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source This clock is used to synchronize ISDN spans only it is not the system clock A single clock source triggers an alarm that can be turned off by setting the appropriate flag in the system configuration Polycom RMX 2000 Hardware Guide Cables Connected to the RTM IP amp ISDN Cards All external connectors are located on the rear panel RTM ISDN o mA L SEL Pme iex GR RTM IP Zi LAN 2 Connection E1 T1 Connection Off On Power switch Cable Figure 1 4 RMX 2000 Rear Panel View with Cables A Do not remove the protective caps from LAN1 LAN3 and ShMG ports Chapter 1 Hardware Description RMX 2000 LEDs The RMX includes LEDs located on the front panel and rear panel In the front panel the LEDs reflect the state of the components The LEDs on the rear panel indicate the state of the external connections and t
20. cation and usage within the system When cards are installed the RMX operates in MPMx Mode giving the administrator enhanced control and monitoring of resource allocation and usage within the system MPM cards are supported only with D type chassis and software version 4 0 MPMx cards are supported only with D type chassis and software version 7 0 Table 2 summarizes the resource capacities of the various video resource types in an RMX containing two MPM and MPMt cards Table 2 MPMx MPM and MPM Resource Capacity per Resolution Maximum Possible Resources Per Card Resource Type we HD720p60 HD1080p30 15 Symmetric HD720p60 HD 1080p30 10 Asymmetric ow CIF H 264 Te w o Polycom RMX 2000 Hardware Guide Table 2 MPMx MPM and MPM Resource Capacity per Resolution Continued Maximum Possible Resources Per Card Resource Type KENN NEL Audio only VoIP 200 400 360 e RMXs with 500MB of memory can support a maximum of 400 simultaneous G voice calls and 120 CIF video calls regardless of how system resources are allocated This limitation applies to RMXs configured with either MPM MPM MPMx cards RMXs with 1000MB of memory are not subject to this limitation e RMX memory size is listed in the Administration gt System Information properties box MPM Resource Capacities per Card Type The MPMt card offers increased resource capacities and capabilities Three MPM
21. contact your next level of support Chapter 1 Hardware Description Types of Ejector Levers on RMX Components On the RMX 2 types of ejector levers can be attached to the cards e Anall metal silver lever e A modified PMC compatible ejector lever covered by plastic caps with a lock catch Using the All Metal Ejector Lever This ejector lever can be moved to 3 positions e Closed The ejector levers are fully retracted and pushed up against the card s panel e Partially Open For card powering down mode Partially open the ejector lever s until the blue HS LEDs on the card and the Control Unit start flashing When the HS LED is constantly lit the card is ina powered down mode and you can remove the card Warning Once the removal sequence is initiated and the HS led flashes the process cannot be terminated when activated Fully Open The card is released from the MCU housing Using the Modified PMC Compatible Ejector Lever This ejector lever can be moved to 3 positions e Closed Locked Ejector lever s are gently pushed up against the card s panel and is locked Ensure that the lock catch is in the standard closed position shifted to the right as shown below Polycom RMX 2000 Hardware Guide Closing the Lever Make sure that the lever is in an open position and push card close to the chassis till the lever engages With your index finger holding the handle and your thumb holding the catch fully to left pu
22. e inserted MPMx card is disabled After Reset The Card Configuration Mode is MPMx The inserted MPMx card is enabled The remaining MPM card if not removed is disabled Chapter 1 Hardware Description RMX Chassis Types The RMX chassis can be of type A B C or D The environmentally friendly D type chassis indicated by the letter D in the Part Number is required for use with MPM card s The chassis type can be viewed in the Hardware Monitor by right clicking Slot 0 and then clicking Properties The RMX 2000 General Information dialog box opens POLYCOM RMX 2000 Temperat Voltage RMX 2000 Properties MPM 80 RTM ISDN gt General Info W 2 Empty gt Event Log Chassis ID VR2081225007 W2 Empty gt Active Alarms Chassis Serial Number VR2081225007 Part Number 5 10 0 m4 Empty Card Type RMX 2000 EJ RTM IP B 20 Backplane d 21 22 PWR amp 3 LAN 1 amp 32 LAN2 amp 33 LAN 3 Chassis Hardware Version 1 04 ia da Connections 3 users F Signaling Monitor d Hardware Monitor ug Meeting Rooms Reservations The RMX Part Number contains the letter A B C D that represents the chassis type as shown in the capture above For more details see the RMX Administrator s Guide Chapter 19 RMX Hardware Monitoring 1 28 Polycom RMX 2000 Hardware Guide Component Replacement The RMX 2000 is designed with eas
23. e of maintenance in mind Most components are swappable and are accessible directly via the front panel or the rear panel Only MPM MPM MPMx cards are Hot Swappable The RTM IP and RTM ISDN card are not Hot Swappable System shutdown is required when replacing the RTM ISDN or RTM IP card The following components can be replaced when they are faulty e CNTL Module see Replacing the CNTL Module on page 1 31 Power Supply Module see Replacing the Power Supply Module on page 1 33 Fan drawer see Replacing the Fan Drawer on page 1 34 e MPM MPM MPMXx card This card is hot swap enabled See Replacing a Faulty MPM MPM MPMx Card on page 1 35 ISDN card see Replacing a RTM ISDN Card on page 1 37 IP card see Replacing a RTM ISDN Card on page 1 37 Warning e All maintenance tasks are to be performed by qualified authorized personnel Use only replacement parts supplied by your dealer e Follow all procedures Do not skip any steps Before replacing parts To ensure a part needs replacing complete the troubleshooting procedures Identify exactly which part needs replacing e sure you have the correct replacement part on hand Make sure you are using proper ESD equipment to prevent damage to the system Note On all cards if during the startup phase the blue HS LED remains lit please make sure that the card is properly seated in it s slot If this problem persists
24. ent must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices Compliant with European Battery Directive 2006 66 EC To comply with the European Battery Directive 2006 66 EC dispose of weak and worn out batteries in accordance with local and national regulations Chinese Communication Certificate ps Hj A Sm TERE Pe an RRR BL AET EEA RA RR SE TEE Singapore Certificate Taiwan Complies with IDA standards DA101619 TAN AWAZE m BERS BRE TE Teta TS RUSSE TR Russian Communication Certificate The Polycom RMXTM 2000 complies with the Russian Ministry of Communication requirements stated in certificate OC 1 MM 15 CCC
25. he status of the RTM IP card RMX 2000 Front Panel LEDs The following items appear on the RMX 2000 front panel Table 1 6 RMX 2000 Front Panel LED s Fan EL menm Warning Fan or power failure Power Status Error Problem with power Hun When the power cable is unplugged the FAIL LED is lit 2 3 seconds before turning OFF Polycom RMX 2000 Hardware Guide Table 1 6 RMX 2000 Front Panel LED s Continued MPM MPM ERR ON Major error on card Card Flashes During card startup RDY Green ON The card has completed startup successfully Flashes During card startup ACT Amber ON At least one participant is connected to a conference Flashes During card startup HS Blue Flashes Shut down process initiated by lightly pulling the CPU ejector levers This LED flashes in synchronization with the CNTL s card s HS LED ON Card is in a power down mode Card removal Initiated The card can be removed safely once the CPU ejector levers are fully open Card Insertion Initiated If during the startup phase the blue HS LED remains lit please ensure that the card is properly seated in the chassis If this problem persists contact your next level of support 1 17 Chapter 1 Hardware Description Table 1 6 RMX 2000 Front Panel LED s Continued LED ID LED Color CNTL Unit ul ON Major system error In case of an active alarm this light is ON and the RDY green is OFF OFF
26. inting or clerical errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules This equipment is identified by the FCC registration number If requested the FCC registration Number and REN must be provided to the telephone company Any repairs to this equipment must be carried out by Polycom Inc or our designated agent This stipulation is required by the FCC and applies during and after the warranty period United States Safety Construction Details All connections are indoor only Unit is intended for RESTRICTED ACCESS LOCATION Un
27. is the mode in which the RMX operates to fully utilize the increased power and capacity of MPMx cards Polycom RMX 2000 Hardware Guide e ISDN support is the same as for MPM MPMx cards e GZ719audio algorithm is not supported with MPMx Operating Mode Selection During Startup Restart When started with Version 7 0 installed the RMX enters MPMx Mode by default when no media cards are installed Modes when MPM MPM MPMx cards are removed or swapped while the system is running The switch between Card Configuration Modes occurs during the next restart e Installing or swapping MPM MPM MPMx cards while the system is off will not cause a switch in the Card Configuration Mode when the system is restarted it will restart in the Card Configuration Mode that was active previous to powering down RMX switches between MPM MPMx MPM Card Configuration System Information Changes The System Information includes License Information and general system information such as system memory size and Media Card Configuration Mode which in version 7 0 includes the MPMx Mode Table 5 summarizes the Operating Mode After Next Restart resulting from of adding or swapping MPM MPM MPMx cards in a running system Table 5 Card Configuration Mode After Next Restart Serena Cu Card s Card s edaya Supported Disabled Mode Installed Next Restart EE and MPM and Chapter 1 Hardware Description Table
28. it is to be installed in accordance with the National Electrical Code The branch circuit overcurrent protection shall be rated 20 A for the AC system This equipment has a maximum operating ambient of 40 C the ambient temperature in the rack shall not exceed this temperature To eliminate the risk of battery explosion the battery should not be replaced by an incorrect type Dispose of used batteries according to their instructions CE Mark R amp TTE Directive Polycom Inc declares that the Polycom RMX 2000 is in conformity with the following relevant harmonized standards EN 60950 1 2001 EN 55022 1998 A1 2000 A2 2003 class EN 300 386 V1 3 3 2005 Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipm
29. nect the RJ 45 terminated PRI cables into any of the slots labeled PRI1 PRI12 RTMISDN PRI Cables LAN Power 7 E1 or 9 T1 cables can be connected to each RTM ISDN card up to a total of 14 E1 or 18 T1 PRI cables when two RTM ISDN cards are installed Polycom RMX 2000 Hardware Guide Replacing the RTM IP Card The RTM IP card on the rear of the RMX 2000 provides connectivity to all the MCU modules Use the following procedure to replace the RTM IP card 1 2 3 Ensure that the power switch on the RMX 2000 is turned OFF O Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card Use the metal ejector levers to pull the RTM IP card out of its slot in the backplane Carefully slide the RTM IP card out through the rear panel On the card to be installed move the ejector levers to their fully open position Slide in the replacement RTM IP card Push the RTM IP card firmly into the backplane making sure it is properly seated in its slots Ensure that the metal ejector levers are fully retracted into their housings Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card 10 Turn ON the RMX 2000 For more information on the Card Configuration Modes after reset see MPM MPM and MPMx Configuration Modes page 1 22 1 39
30. nt rack that will hold the RMX 2000 unit It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated You will also need it placed near a grounded power outlet Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them Polycom RMX 2000 Hardware Guide In a single rack installation stabilizers should be attached to the rack In multiple rack installations the racks should be coupled together Always make sure the rack is stable before extending a component from the rack You should extend only one component at a time extending two or more simultaneously may cause the rack to become unstable Before you install the rails determine the placement of each component in the rack Install the heaviest components on the bottom of the rack first and then work up Allow the power supply units to cool before touching them Always keep the rack s trays and card s slots closed when not servicing to maintain proper cooling Installation Precautions When handling electronic components standard anti static precautions must be observed Wear a grounding strap Handle cards by their edges only and do not touch their components or connector pins Keep components in anti static bags when not installed in the RMX2000 The following precautions should be
31. of the RMX 2000 that secure the Fan drawer Polycom RMX 2000 Hardware Guide Replacing a Faulty MPM MPM MPMx Card Removing the MPM MPM MPMx Card from the MCU All MPM MPM MPM lt x cards can be installed or removed while the RMX 2000 is powered on and operating Prior to removing an MPM MPM MPM lt x card the captive screws must be unscrewed and the ejector levers must be opened to initiate a power down on the card 1 Ifapplicable loosen the captive screws and remove the slot cover 2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Unit start to flash Warning Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes 3 The power off sequence for the interconnected MPM MPM MPMx and RTM ISDN cards are initiated as follows All participant connections on the card are disconnected A fault is generated on the system For each disconnected participant a participant disconnection event is written to the CDR with the disconnection cause Disconnected by Operator New participant connections are blocked when the card is removed If an RTM ISDN card is connected to the MPM MPM MPMx card it is also powered off and all ISDN and PSTN participants are disconnected When an RTM ISDN card is removed its resources are deducted from the Resource Report A Log File entry is written indicating MPM MPM MPMx card removal Port
32. p ON Packet flow to and from the MCU chassis Flashes During system startup ON RTM IP card has successfully completed startup Flashes During system startup OFF Normal Flashes During power down process ON RTM IP card may be removed Standby LED ON CPU amp System are in a standby OFF mode Polycom RMX 2000 Hardware Guide RTM ISDN The following LEDs appear on the RTM ISDN Table 1 8 RMX 2000 RTM ISDN LEDs Name LAN LED 1 LNK Green ON with an active network connection flickers with Packet activity 1 Gb Amber ON when 1Gb connection is online flickers with Packet activity Flashes This LED is activated when the MPM MPM card Hot Swap functionality initiates a power off routine on the MPM MPM MPMx and RTM ISDN cards ON Power on the RTM ISDN card has been switched OFF This LED is activated by the MPM MPM MPMx card when the MPM MPM MPMx s card Hot Swap functionality powers off the MPM MPM MPMx and RTM ISDN cards 1 21 Chapter 1 Hardware Description MPM MPM and MPMx Configuration Modes 1 22 The RMX unit can work with either MPM or MPM MPMx but not with both simultaneously media cards The card Type installed in the system determines the Card Configuration Mode When MPM card is installed in the MCU it operates in an MPM Mode If MPM cards are installed the RMX operates in MPM Mode giving the administrator control and monitoring of resource allo
33. sh the card against the chassis whilst closing the lever Use your thumb to push the card into place by pushing your thumb to Pea the right locking the catch into position Make sure that the lever is locked 1 Unlocking the Lock Catch With your index 14 finger holding the handle your thumb shifting Handle the catch to left gently pull the handle away from the chassis until the lever is fully open e Partially Open For card powering down mode Partially open the ejector lever s until the blue HS LEDs on the card and the Control Unit start flashing When the HS LED is constantly lit the card is ina powered down mode and you can remove the card Warning A Once the removal sequence is initiated the process cannot be terminated and the HS led flashes when activated e Fully Open In this position the card is released from the MCU housing and can be removed rar ar F Lever Fully Open Pull the lever handle s to a fully open position approx 70 degrees as shown here Replacing the CNTL Module The CPU module is the management system of the RMX 2000 Use the following procedure to replace a CNTL Module 1 Ensure that power switch on the RMX 2000 is turned OFF 2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the CNTL Module Chapter 1 Hardware Description 1 32 3 Use the metal ejector levers to pull the CNTL Module
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