Polycom DOC2557B User's Manual
Contents
1. POLYCOM gt Polycom RMX 1500 Hardware Guide Version 7 0 1 September 2010 DOC2557B Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Theretore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing o2. The following precautions should be followed with regards to installation of the RMX 1500 Use a regulating uninterruptable power supply UPS to protect the RMX 1500 from power surges and voltage spikes to keep your MCU operating in case of a power failure Place the RMX 1500 on a hard flat surface such as a desktop or mount it on 19 rack The airflow of the RMX 1500 is from right to left Be sure that the areas in the left and right side of the system are clear for proper ventilation Sealed System The RMX 1500 is a sealed system breaking the seal and opening the RMX chassis VOIDS the WARRANTY mupporiGppolyceorn corn Jg POLYCOM w Caution warranty void if the seal is broken Polycom RMX 1500 Hardware Guide Connecting the RMX 1500 to a Power Source The following restrictions apply to the conductors and connectors that may be used to ground the unit when rack mounted When using bare conductors they must be coated with an appropriate antioxidant compound before crimp connections are made Tinned solder plated or silver plated connectors do not have to be prepared in this manner The same bolt assemblies should not secure multiple connectors Listed fastening hardware must be compatible with the materials being joined and must be preclude loosening deterioration and electrochemical corrosion of the hardware and joint materials Connecting the RMX 1500 to AC Power 2 Do not connect the green or green yell
3. s front panel For more information see the RMX 1500 2000 4000 Getting Started Guide Procedure 1 First time Power up on page 2 19 2 Turn ON the power by pressing on the power switch located on the front panel of the RMX 1500 1 8 Polycom RMX 1500 Hardware Guide The parameters in the lan cfg file are uploaded from the USB key to the RMX s memory and applied during the power up sequence System power up sequence may take up to five minutes During the First time Power up the red ERROR LED on the RMX s front panel remains ON until both the Management and IP Network Services have been defined When the RMX s configuration is completed including the Management and IP Network Services and if there are no System Errors the green READY LED on the RMX s front panel turns ON Remove the USB key For more information see the RMX 1500 2000 4000 Getting Started Guide Hardware Description Procedure 4 Modifying the Default IP Service and ISDN PSTN Network Service Settings on page 2 22 1 9 Chapter 1 Hardware Description RMX 1500 Components On the RMX 1500 components are located on both the front and rear of the MCU as listed in Table 1 4 Polycom RMX 1500 Front Panel Description For more information see the descriptions of the RMX 1500 Front Panel on page 1 10 and RMX 1500 Rear Panel on page 1 12 RMX 1500 Front Panel The front panel enables access to the RMX 1500 using a USB key keyboard mou
4. Enhanced Continuous Presence multi image video IVR Interactive Voice Response module 1 1 Chapter 1 Hordware Description RMX 1500 Specifications Table 1 1 Polycom RMX 1500 Specifications Physical Height 1U 4 44 cm Width 19 48 26 cm Media Protocols Audio G 711 G 719 G722 G722 1 G 729A G 723 1 Siren14 Siren 22 Network Interfaces IP ISDN PSTN and LAN H 323 SIP ISDN PSTN and LAN Power Supply AC Input Range BTU Voltage range 100 240 VAC 10 47 63 Hz Maximum BTU output 3400 per hour Power Consumption AC Maximum Power 350 Watts consumption Operating temperature 0 40 C 22 104 F Storage temperature 40 70 C 40 158 F Relative humidity 15 90 no condensing Operating altitude Up to 4 500 m 15 000 ft Operating ESD 4 kV 1 2 Polycom RMX 1500 Hardware Guide RMX 1500 System Capacities Conferencing Capacities The following table summarizes the different system capacities Table 1 2 System Functions and Capacities RMX 1500 Navn nunber a We parte E p gt gt q Mexmum number g Gorternces AO 1 3 Chapter 1 Hordware Description Table 1 2 System Functions and Capacities RMX 1500 System Functions Capacity Maximum number of concurrent RMX Web Client 20 connections to the MCU Maximum number of Users Maximum number Address Book entries 4000 Maximum number of gateway profiles Maximum number of Reservations Internal S
5. turned OFF O 2 Remove the PRI cables 3 Loosen the captive screws that fasten the card to the MCU 4 Remove the RTM ISDN card and pull the RTM ISDN card out of its slot in the backplane 5 Carefully slide the RTM ISDN card out through the rear panel 6 Slide in the replacement RTM ISDN card into it s slot 7 Tighten the captive screws on each side of the rear panel of the card securing the RTM ISDN card to RMX 8 Connect the PRI cables 9 Turn ON the RMX 1500 2 5
6. P 1500 LEDs ame LAN LEDs 1 2 Green ON with an active network connection flickers with Packet activity Amber ON with a 1Gb online connection flickers with Packet activity MNG LED NK 1 Gb NK Green ON with an active network connection flickers with Packet activity 1 Gb NK 1 Gb NK 100 Green ON with an active network connection flickers with Packet activity Amber ON with a 1Gb online connection flickers with Packet activity Green ON with an active network connection flickers with Packet activity Amber ON when the active network is 10 100Mb flickers with Packet activity MNG B LED Shelf LED Amber ON with a 1Gb online connection flickers with Packet activity Chapter 1 Hordware Description Table 1 8 RTM IP 1500 LEDs Continued ame LNK Modem Green Amber Additional LEDs Green ON with an active network connection flickers with activity ON when the active network is 10 100Mb flickers with activity ON Major error on RTM IP 1500 Flashes During system startup ON Packet flow to and from the MCU chassis Flashes During system startup ON CPU amp System are ina standby OFF mode ON RTM IP 1500 has successfully completed startup Flashes During system startup Polycom RMX 1500 Hardware Guide RTM ISDN 1500 LEDS The following LEDs appear on the RTM ISDN Table 1 9 RTM ISDN 1500 LEDs Name PRI 1 4 LEDs LNK Green ON with an act
7. aling amp Manage Shelf NA Modem Serial Main RS 232 Ports ment Ports connection Port Port Switch B LIN 4 I nsola Fi Fin 1 RE 7 ast iu l J n ERR STBY ACT RDY LAN3 LAN 4 and the Serial Standby button ports are only for debugging and not for customer use Figure 1 3 RMX 1500 RTM IP Rear Panel Layout The following items appear on the RMX 1500 rear panel Table 1 5 RMX 1500 Rear Panel RTM IP 1500 Component Description SERR a LAN Media Connection 1 Media IP address is available MNGB Management connection for Web Client and RMX Manager LAN 3 4 ports Not Available NA Note LAN 3 4 are covered with a plastic cap that should not be removed Shelf Manager Optional Shelf Manager connection port Modem port Internal IP connection for debugging purposes only Serial RS 232 For debugging purposes only Enables print outs of port various LOGs from RTM IP 1500 and Card Manager MAIN RTM Selection of the connection type for the RS 232 Port When the switch is up the serial port connects to the MPMx card When the switch is down connects to the RIM IP Chapter 1 Hordware Description Table 1 5 RMX 1500 Rear Panel RTM IP 1500 Component Description e es T Standby button Toggle button Use this button to either perform Diagnostics or Software Recovery on the RMX Short press 2 seconds MPMx Diagnostics Long press 10 seconds Media and RTM IP 1500 Sof
8. cheduler 2000 Resource Capacities Table 1 3 System Resource Capacities According to Video Resolution C erna TT TT ja TT TT Sor TT TT ja TT ewa TT TT 60 at 128 Kbps 4 E1 T1 1 4 Polycom RMX 1500 Hardware Guide Site Requirements This section describes the requirements your site must meet for safe installation and operation of the system Safety Requirements For your protection please read these safety instructions completely before operating the equipment Look carefully for potential hazards in your work area moist floors ungrounded power cables frayed power cords missing safety erounds and so forth Locate the main circuit breaker within the room Locate the emergency power OFF switch within the room Never assume that power is disconnected from a circuit Use only the power cord supplied with the system The power cord should only be connected to a power outlet that has a protective ground contact Ensure that the power cord is easily accessible from the back of the system at all times Place the equipment in a well ventilated area where the vents are free from obstruction Do not place heavy objects directly on top of the RMX 1500 unit Do not use liquids around your equipment Rack Mount Safety Precautions The following precautions should be followed with regards to rack mount safety Keep the area around the RMX 1500 clean and free of clutter Decide on a suitable location
9. for the equipment rack that will hold the RMX 1500 unit It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated You will also need it placed near a grounded power outlet Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them 1 5 Chapter 1 Hordware Description In a single rack installation stabilizers should be attached to the rack In multiple rack installations the racks should be coupled together Always make sure the rack is stable before extending a component from the rack You should extend only one component at a time extending two or more simultaneously may cause the rack to become unstable Before you install the rails determine the placement of each component in the rack Install the heaviest components on the bottom of the rack first and then work up Allow the power supply units to cool before touching them Always keep the rack s trays and card s slots closed when not servicing to maintain proper cooling Installation Precautions 1 6 observed When handling electronic components standard anti static precautions must be e Wear a grounding strap e Handle cards by their edges only and do not touch their components or connector pins Keep components in anti static bags when not installed in the RMX1500
10. ive network connection flickers with Packet activity 1 Gb Amber ON when 1Gb connection is online flickers with Packet activity Power Supply LEDs The following items appear on the rear panel power supply Table 1 10 Power Supply LED s Alarm Amber PS Fail Problem with power supply This amber LED is driven by internal circuitry and will illuminate when a power rail has failed AC Green When the power cable is plugged in the AC LED becomes lit Chapter 1 Hardware Description 2 Component Installation amp Replacement On the RMX 1500 you can install and replace the RTM ISDN 1500 card For more information see Installing the RTM ISDN 1500 Card on page 2 2 Before installing a parts Make sure you have the correct replacement part on hand Make sure you are using proper ESD equipment to prevent damage to the system Warning AN e All maintenance tasks are to be performed by qualified authorized personnel e Use only replacement parts supplied by your dealer e Follow all procedures Do not skip any steps Chapter 2 Component Installation amp Replacement Installing the RTM ISDN 1500 Card Prior to adding the RTM ISDN 1500 card you must have your ISDN product license available For more information see RMX 1500 2000 Getting Started Guide Procedure 2 Product Registration on page 2 20 1 Ensure that the power switch on the RMX 1500 is turned OFF O 2 Loosen the captive screws tha
11. k SO tg _ u u a na u aaa hanka 1 15 RMX 1500 Power Supplyyuu uu ene eter errant ter 1 15 Power Supply LEDS ll siserilaleii yil lakabenb kan hae ake 1 15 ENO TO hl cB a o 2 geHeoxonnon2aDnD 1 16 RMX 1500 Front Panel LEDS 1 16 RMX 1500 Rear Panel LEDS uuruuu unus ek ka qaqapasqa 1 17 RENA S N DB a uuu naat asas 1 17 KIM SDN 500 LEDS uuu s ne nane ke ciyaye dan n 1 19 Pow r Supply LEDS uuu u nar neden nen r ek n ken deden 1 19 Component Installation amp Replacement 2 1 Installing the RTM ISDN 1500 Card 2 2 Component Replacement cecceeeeesseeeseeeseeeeseeceeeceseeesaeeeaeecseeeeaeeeaees 2 4 Replacing the RTM ISDN 1500 2 5 Table of Contents Hardware Description This Hardware Guide provides information on the RMX 1500 and its components This system utilizes a modular platform whose components are designed for high performance capacity and reliance Main Features The Polycom RMX 1500 offers the following features Linux based Chassis based on the ATCA standard Support for standard network interfaces H 323 SIP video ISDN PSTN and LAN New hardware technologies Telco grade high availability on line upgrading and dynamic resource allocation Easy integration of conference elements into external network management
12. ow wire to the system single point ground screw Only the AC Power cable supplied by Polycom should be used The size of the protective earthing conductor should be a minimum of 10AWG The outlet intended for connecting the power cord must be protected with an external overcurrent protection device either in building or in the rack with the rating not higher than 20Amp Do not use an Extension cord with the cable Make sure that the power button is switched OFF on the RMX 1500 USB Slot Insert the power cable into the power connector on the rear panel of the RMX 1500 1 7 Chapter 1 Hardware Description Connecting Cables on the RMX 1500 To connect the cables e For the RTM IP 1500 module Connect the Media cable to LAN 2 port Connect the Network cables to the MNG Signaling port amp MNGB Management Network port Optional Connect the Shelf Management cable to the Shelf port For the RTM ISDN 1500 module Connect the E1 T1 cables to their PRI 1 4 ports Power Cable E1 T1 PRI LAN 2 media MNG signaling Connection s MNGB management amp Shelf Figure 1 1 RMX 1500 Rear Panel View with AC Power and Communication Cables The LAN 1 LAN3 LAN4 and Modem ports are not be used and the plastic caps covering those ports should not be removed First time Power up 1 For first entry installation you must insert the USB key containing the modified IP addresses in USB slot on the RMX
13. r clerical errors Information in this document is subject to change without notice Polycom RMX 1500 Hardware Guide Table of Contents Hardware Description 1 1 IVT AT CAS A E E A E E E 1 1 RMX 1500 Se CU AON Screg ace et a derdana bar careers keke RAN e k k n y Geha t 1 2 RMX 1500 System Cap Cll 165542 in di2slsk li 1ia aki yk nan W L iin ni 1 3 S yar DO Vier Y T s ya neran ele yed oreo rer E ey n reer de k n 1 5 Safety Reg Iremenis uuu 4504i54i 3 45 45405524585 Mela ab a kab ka li aa s ka k 1 5 Rack Mount Safety Precautions 1 5 Installation Precautions 00 0 cele Eek kek kek kk r 1 6 Connecting the RMX 1500 to a Power Source 1 7 Connecting the RMX 1500 to AC Power 1 7 Connecting Cables on the RMX 1500 1 8 Pirsl Ttimn OW eI UD Seya nanna dn na E 1 8 RMX 1500 Component s a ses site aiatyeka k0 4ala h aka y Sakine k w k Nak bk 1 10 RMX 1500 Front Panel sc as ua Sanu a 1 10 Opening the RMX 1500 Front Panel 1 10 Front Panel Components 1 11 RMX 1500 Rear an aoran a a E qa 1 12 RIMI S106 uu ee rpppMXMXMXX A me nT eer ener ne 1 12 KENDON hs UU D a maana en 1 14 ISDN PSTN Cloc
14. se and VGA connection Opening the RMX 1500 Front Panel The RMX 1500 has a front panel which can be opened by pressing on the location shown in the following illustration Polycom RMX 1500 Hardware Guide Front Panel Components USB Slot Keyboard Slot ON OFF button Front LEDs VGA Slot Mouse slot Figure 1 2 RMX 1500 Front Panel Table 1 4 Polycom RMX 1500 Front Panel Description SLOT Button Sel USB Slot USB key connection used for First time configuration Keyboard Slot Keyboard connection Green RMX ready online Chapter 1 Hardware Description RMX 1500 Rear Panel The RMX 1500 rear panel contains the RTM IP 1500 and optionally the RTM ISDN 1500 In addition the rear panel houses the power supply with fan amp AC inlet and Serial port Power Supply RTM ISDN 1500 RTM IP 1500 Serial with built in Fan Slot RTM IP 1500 This card contains an Ethernet Switch that manages the network of the system routes data between the cards and components of the system and provides connectivity to external IP networks It controls and monitors the system fans and regulates power supply The RTM IP 1500 connections include 2signalling amp media ports 2ethernet management ports Shelf Manager port Modem 1 Serial port The LAN 1 LAN3 LAN4 and Modem ports are not be used and the plastic caps covering those ports should not be removed Polycom RMX 1500 Hardware Guide LAN 1 2 Sign
15. t fasten the card to the MCU 3 Slide in the RTM ISDN 1500 card 4 Insert the card into the slot and tighten the captive screws on each side of the rear panel of the card securing the RTM ISDN card to RMX 2 2 Polycom RMX 1500 Hardware Guide 5 Connect the PRI cables 4 E1 T1 connections 6 Turn ON the RMX 1500 7 Login on to the RMX Web Client Update your license For more information see RMX 1500 2000 Getting Started Guide Chapter 2 Procedure 2 Product Registration on page 2 20 In the ISDN PSTN Network Services define a New ISDN Network Service For more information see RMX 1500 2000 4000 Administrator s Guide Chapter 13 Adding Modifying ISDN PSTN Network Services on page 13 51 2 3 Chapter 2 Component Installation amp Replacement Component Replacement 2 4 The RMX 1500 is designed with ease of maintenance in mind Most components are swappable and are accessible directly via the front panel or the rear panel The following component can be replaced when it is faulty The RTM IP 1500 and Power Supply are not field replaceable RIM ISDN 1500 see Replacing the RTM ISDN 1500 on page 2 5 Before replacing a part Make sure you have the correct replacement part on hand Make sure you are using proper ESD equipment to prevent damage to the system Polycom RMX 1500 Hardware Guide Replacing the RTM ISDN 1500 1 Ensure that the power switch on the RMX 1500 is
16. tionality Power Supply LEDs On the RMX 1500 there are three LEDs that indicate the power status Table 1 6 Polycom RMX 1500 Power Supply LEDs DC power indication to internal components of the RMX Green DC Power Good Power supply failure Indication Alarm symbol Amber Power Supply Failure AC symbol Main power supply indication Voltage In Green Voltage Input gt 85 VAC Chapter 1 Hordware Description RMX 1500 LEDs The RMX includes LEDs located on the front panel and rear panel In the front panel the LEDs reflect the state of the components The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP card RMX 1500 Front Panel LEDs The following items appear on the RMX 1500 front panel Table 1 7 RMX 1500 Front Panel LED s Front Panel ERROR ON Major system error In case of an active alarm this light is ON and the READY green is OFF OFF Normal Flashes During system startup READY Green ON CPU card has successfully completed startup This light turns green after completing the entire system configuration OFF Turns OFF when the ERROR red LED is activated Flashes During system startup IN USE Amber ON At least one endpoint is connected to the system Flashes During system startup Polycom RMX 1500 Hardware Guide RMX 1500 Rear Panel LEDs RTM IP 1500 LEDs The following LEDs appear on the RTM IP 1500 Table 1 8 RTM I
17. tware Recovery RTM ISDN 1500 The RTM ISDN 1500 connects directly to the built in MPMx The RTM ISDN card routes data between the MPMx card and components of the system converts ISDN T1 E1 media to IP packets and provides connectivity to external ISDN networks The RTM ISDN card is installed on the rear panel of the RMX interfaces between the RMX unit and the ISDN PSTN switch With the RMX 1500 you can either have a dedicated E1 or T1 Type Network Service It is not possible to have a mixed E1 and T1 ISDN Network Service The RTM ISDN card contains four connections to which up to four E1 or T1 PRI lines can be connected as shown in Figure 1 4 4 E1 T1 connections Figure 1 4 RMX 1500 RTM ISDN Rear Panel Layout The RTM ISDN card supports up to 200 audio participants regardless of whether the spans are E1 or T1 Polycom RMX 1500 Hardware Guide ISDN PSTN Clock Source Each RTM ISDN 1500 has its own primary and secondary clock source The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source This clock is used to synchronize ISDN spans only it is not the system clock A single clock source triggers an alarm that can be turned off by setting the appropriate flag in the system configuration RMX 1500 Power Supply Subject to availability on the RMX 1500 there are two types of power supplies Power One amp Astec both are identical in their func
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