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Polycom DOC2232A User's Manual

1. E NET 2 Primary Primary 1 Normal None 2 None 2 Units Be P Normal f None None 1 Units B ll cards Bs Muxe10 Normal None None None 1 Units B E sot 1 wer 2 Eg AUDIO Normal a5 None None 7 Units YB sot 2 p Bs VIDEOS Normal None None None 6 Units EE slot 3 qmux 10 B E sot 4 auI07 mE sot s voeos FE comections 4 IVR Msg Services E E Av Message Services FBG Network Services EE QE Operators EH Gateway Configuration EA Profiles QB Recording Links EE on Going Conferences 3 On Going Gateway Sessions 0 B Participants queue H E Reservations 0 EE G89 Meeting Rooms Entry Queues amp SIP Factories 1 Ready Peo O Tr A Chapter 8 MGC 25 Management Tools Table 8 5 MCU s Cards Status a o UU Displays the slot icon and number a white icon indicates an empty slot and a green icon indicates an occupied slot Displays the type of card that occupies the slot The following card types are available as listed in Table 8 4 This field is valid only for Net 2 cards It indicates which Network card span is used as the Master Clock Configured Clock Indicates which ISDN Network card was configured as the Primary network interface for clocking Changes take effect and are updated during the next MCU reset or power up Status Indicates the card status Normal or Faulty Occupied Units Indicates the units that are currently used to run conferences by displaying their seque
2. 5 24 Changing the Layout in a Continuous Presence Conference 5 25 Defining a New Audio Conference 200005 6 1 Defining a New Audio Only Entry Queue 6 1 Defining an On Going Audio Conference 0 4 6 5 Defining a New Audio Only Meeting Room 6 9 Defining a New Video Conference 20005000s 7 1 Defining a New Video Entry Queue 0 00 0 eee eee 7 1 Setting an Entry Queue as Default 0 0 0 7 4 Creating a Target Conference from an Entry Queue 7 5 Creating an On Going Video Conference 0 7 6 Defining a New Video Meeting Room 006 7 12 MGC 25 Management Tools 000 eeee eee e eee 8 1 MGC 25 Resources Report 00 e eee eee eens 8 1 MCU System Configuration 00 00 ee eee eee 8 6 MCU Card Management 0 00 e ee eee eee 8 9 Listing the Installed Cards 0 0 0 00 000 e 8 9 Viewing Module Parameters 0 000 005 8 12 Viewing the IP Card Properties 0 8 13 MCU Faults Report seere eena a E 8 14 Reer MOU serraria bad an inne e ae E E E a de atthe 8 17 Appendix A Default Templates 5 A 1 Default Audio Conference Template Properties A 2 Default_COP Conference Template Properties A 5 Default_Video Conference Template Properties A 9 So
3. MGC Manager VERSION 8 0 0 9 lax Fie Edt view Template Dat aa f ala i E kar N ant Network Connectio Audio DG Product management minor o HE oaa AD connecting 925 won Bab oak q G Ia D gt connected 172 22 17 H BEB Dito am Be R s r i i a EH E8S verso 2381297 Tane Hs Test 188 201 m 1466 ron A us us 3 2 H323 7 H323 7 ed H323 7 Ready E VMem9 Ported cRL Mm Chapter 5 Basic Operation The Participant Monitoring Filter dialog box opens Participants Monitoring Filter xj Faulty participant M Participants Requesting Assistance Asked question Noisy Line Cancel 4 Select the appropriate check boxes that indicate the statuses to monitor The following statuses can be selected Table 5 1 Participant Statuses to be Monitored Faulty participant Participants who have problems connecting to the conference Participants Participants who have requested the operator s Requesting assistance and have yet to be assisted by the Assistance operator Asked question Participants who want to ask questions and were added to the Question and Answer queue These participants are waiting to ask a question Participants whose line was detected by the MCU as noisy 5 9 MGC 25 Getting Started Guide 5 10 The conference and participant details appear in the Monitor pane MGC Manager VERSION 8 0
4. Cancel In the Name box specify a name for the Entry Queue using up to 20 characters In the Numeric ID box enter a unique per MCU number default length is four digits or leave this field empty to let the NCU assign one when the Entry Queue definition is completed In the Entry Queue Service box select the Entry Queue Service that will be used to play voice messages that will guide participants through their connection process Leave this field blank to use the default Entry Queue Service if one is defined Select the Audio Only check box To allow VTX 1000 users to connect to the Entry Queue select the VTX 1000 check box Select the IP Only check box to define an IP Only conference This enables the Audio Algorithm selection for the target conference Chapter 6 Defining a New Audio Conference 9 Ifyou selected the ZP Only option you can select the Entry Queue to be Encrypted and you can select the audio algorithm to use by VoIP participants to connect to the target conference For Ad Hoc Entry Queue definition see the MGC User s Guide Volume II Chapter 3 10 Add a dial in number to the Entry Queue by clicking the plus button LS Dial in numbers are relevant to ISDN and T1 CAS participants only 11 Up to 16 dial in phone numbers may be assigned to the Entry Queue Ifno dial in number is assigned to the Entry Queue the system assigns a dial in number from the dial in numbers ranges defined
5. Pours Hts Control LAN Power 2 9 MGC 25 Getting Started Guide Powering Up the System 1 Make sure the power cable is connected to the system and to a grounded power outlet 2 Press the power switch to 1 to start the system D DARADA Power switch On the front panel of the MGC 25 the power indicator LED and the LCD Display Window flash The system startup may take up to five minutes turn the system off and then try to turn it on right away the system will not allow Wait at least 10 seconds between turning the system off and turning it on If you ls powering up for one minute 2 10 Initial System Setup The MGC 25 requires basic configuration before you can start running Initial IP conferences Configuration cer Initial IP Configuration nstalling the MGC Manager The system is shipped with a default IP address 129 254 4 8 Whenever the system is turned on the system checks the IP address If the currently defined IP address is 129 254 4 8 the system assumes that it has not been Starting the MGC configured and shows the IP Configuration parameters on the LCD window Manager You can now enter the IP address allocated to the MCU using the LCD and the arrow keys To configure the IP address of the MGC 25 Defining an MCU 1 Open the panel for the LCD as shown Connecting to an MCU Configuring the Network Services The IP Configu
6. MCU Time Faults MCU Utils Retrieve Diagnostic Files Fast Configuration Wizard Play Batch Telnet IP Terminal SNMP Create SSL Certificate Request Send SSL Certificate Stop Current Indication Repeating X Remove MCU Reset MCU Properties Chapter 8 MGC 25 Management Tools The System Configuration dialog box opens System Configuration E preen gm E Em E E fE E e Em pom poi The following information is displayed Table 8 3 System Configuration Configuration The name of the type of configuration purchased Name Total Number of The total number of participants that can connect to Participants from the system simultaneously from all network types all rates MGC 25 Getting Started Guide 8 8 Table 8 3 System Configuration Continued Ee EES IP Max IP The total number of participants that can connect to Participants the system per connection rate Each row represents according to rates total system capacity For example according to the configuration above a maximum of 16 VOIP 64 Kbps participants can connect to the system simultaneously ISDN Max ISDN The total number of participants that can connect to Participants the system per connection rate Each row represents according to rates total system capacity For example according to the configuration above a maximum of 24 PSTN 64 Kbps
7. Conf Entry Password Web Chairperson Password empty to be allocated by system C Ce seed Starting Date current date Starting Time current time Line Rate Outgoing 384 Kbps A 13 MGC 25 Getting Started Guide Parameter Value ft C D e fone C iM Entry Tone Roll Call Yes announcement Appendix A Default Templates Parameter Value a pecan o Participants Pre Defined Participants File A 15 MGC 25 Getting Started Guide A 16 Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room Limited Sequences Meet Me Service Recording Enable Recording Value No disabled No disabled Yes None disabled No disabled Appendix A Default Templates Video Switch Conference Template Properties Fae vo empty to be allocated by system Conf Entry Password Web Chairperson Password empty to be allocated by system C seed Starting Date current date Starting Time current time MGC 25 Getting Started Guide Parameter Value et C ww a D C iM Entry Tone Roll Call Yes announcement A 18 Appendix A Default Templates Parameter Value a pepe o Participants Pre Defined Participants File A 19 MGC 25 Getting Started Guide A 20 Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room Limi
8. MGC 25 Resources Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences soon to begin reservations and Meeting Rooms To view the MCU resources 1 Right click the MCU icon and then click Resource Report SSM Arrow 01 Normal Disconnect IP Configuration New Reservation System Configuration CDR MCU Time Faults MCU Utils Retrieve Diagnostic Files gt Fast Configuration Wizard Play Batch Te ajf jet IP Terminal SNMP Create SSL Certificate Request Send SSL Certificate Stop Current Indication Repeating Remove MCU Reset MCU Properties MGC 25 Getting Started Guide The Resource Report dialog box opens Resources Report xj Total Participants Number of participants Total from all types 24 according to configuration Assigned 0 Help Port Unit Alloc Method Terminal E Close Details gt gt The following information is displayed Table 8 1 Resource Report Total Participants Display Total The total number of participants that can be supported by the system Assigned The number of participant resources that are currently assigned to On Going Conferences and soon to begin within 5 minutes reserved conferences Port Unit The Port Unit Allocation Method box determines h
9. An Conferences e pd This dialog box appears in the properties of all cards and it contains common fields 8 12 Chapter 8 MGC 25 Management Tools The system indicates the physical slot in which the card is inserted the card s type hardware version and serial number as identified by the MCU s software When the MCU is updated with a new software version the current card configuration definitions are automatically copied and the new configuration files are loaded to the card during the software download process The Status box displays all the error messages related to the card When there is a problem with the card a detailed description of the problem appears in this box The Conferences box displays the name of the conferences which are currently run by this card Viewing the IP Card Properties The IP card properties enable you to view additional information about the IP network the Network Service assigned to this card the card details such as the card type hardware version the MCU slot number the card status and the conferences that are handled by the card The IP card units interface between the IP network and the MCU The MGC 25 card setup is a representative description of the card functionality that is similar to the MGC 50 100 IP card For a detailed description of the IP card properties see the MGC Administrator s Guide Chapter 4 Viewing the IP IP Card Properties 8 13 MG
10. Click the Settings tab The Properties Settings dialog box opens Properties Product Management i x General Settings Participants Recording General Settings P Encryption J Enable IVR Service Msg Service Name I VTx 1000 Advanced gt gt Media Settings Audio Alg 56 G711 at Advanced gt gt Parameters in the Conference Properties Settings dialog box are grouped in two main panes General Settings and Media Settings By default only the Basic parameters in these panes are displayed when you first open the dialog box You can click the Advanced gt gt button to view and modify the additional settings In most conference definitions you do not need to modify the Advanced parameters because the MGC Manager uses default values or uses the optimal parameters based on the endpoint s capabilities Select the Enable IVR Service check box to assign an IVR Service to the conference The IVR Service includes a set of voice messages and prompts that assist participants to connect to the conference In the Msg Service Name box select an IVR service or leave blank to use the default IVR service The MGC 25 is shipped with a pre configured IVR service 6 7 MGC 25 Getting Started Guide 6 8 13 Ifyou want to set up advanced parameters click the Advanced button on either pane For more information see the MGC Manager User s Guide VoicePlus Edition Chapter 2 14 Cli
11. To add a pre defined participant to a conference on page 5 16 If you selected Continuous Presence in the Video Session area of the General tab click the Video Sources tab The Conference Properties Video Sources tab opens Properties F3 Arrow 188 138 x General Settings Participants Video Sources Recording Se Background E F LayoutBorder M Speaker Notation E Audio Muted Participants Auto Select i Lecture Mode None Z Lecturer name aera Weva 5 E s Aosa E ee ae Select the appropriate Video Layout for the conference The available layouts displayed are determined by the type of Continuous Presence mode selected on the General tab For more information about setting Video Layouts see the MGC Manager User s Guide Volume I Chapter 6 Setting Video Layouts 24 25 26 Chapter 7 Defining a New Video Conference Alternatively select the Auto Layout check box to have the system automatically and dynamically display layouts with the appropriate number of display windows according to the number of connected video participants In a Continuous Presence conference you can add visual effects such as borders and colors to the video layouts display on the endpoints For more details see the MGC Manager User s Guide Volume I Chapter 4 The Click amp View application available on participants endpoints allows
12. cee eee eee 4 1 Meeting Rooms 000 ccc eect eee 4 2 Scheduled Conferences 0 ce eee ee ete eee eee 4 2 Video Conference Attributes 0 0 cece eee ee eee 4 3 EMUry QUEUE sorprenent k EERE a E EA a 4 4 Basie Operation 2 ccsiactisadscavesaveesacaseanaees 5 1 Reservation Templates 0 0 00 c eee eee eee 5 1 Default Reservation Templates 0000 5 1 Starting a Conference si iskcws eave eieawakan ayes dear a 5 2 Viewing the Conference Dial in Properties 5 4 Connecting to a Conference Entry Queue 0 5 5 Dialing in to a Conference Entry Queue 5 5 Monitoring On Going Conferences 00 000 5 7 General Monitoring 0 0 2c eee eee eee ee 5 7 Monitoring a Conference 0 0 00 00008 5 8 Listing Participants in the Browser and Status Panes 5 10 Participant Level Monitoring 00 5 12 Operations Performed During On Going Conferences 5 13 Adding a Participant to a Conference 5 13 Defining Dial out Participants 0 0 5 13 Making Dial Out Connections 000 5 18 Disconnecting Participants 0 000 5 5 19 Muting a Participant 2 2 eee eee eee 5 20 Locking and Unlocking a Conference 5 21 Changing the Conference Duration 5 22 Terminating a Conference Manually
13. Installing the MGC Manager Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU Configuring the Network Services To set up conferences and to control the MGC unit you must install the MGC Manager software on a PC Up to 30 MGC Manager enabled PCs can be connected to each MGC 25 A single MGC Manager enabled PC can manage multiple MGC systems During the installation default Reservation templates are installed Queue Service and a default conference profile For information about restoring these services when upgrading MCU software refer to the MGC Administrator s Guide Chapter 5 s The MGC 25 is shipped with a default IVR Service default Entry To install the MGC Manager software 1 Insert the software CD into the CD drive 2 On the Start menu click Run The Run dialog box opens 3 Type D SETUP where D is the name of the CD drive and then click OK The installation wizard starts and the License Agreement window opens Software License Agreement j 3 x A Please read the following license agreement Use the scroll bar to view the rest of this agreement END USER LICENSE AGREEMENT FOR POLYCOM SOFTWARE IMPORTANTIREAD CAREFULLY BEFORE USING THE SOFTWARE PRODUCT This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom BY for the POLYCOM SOFTWARE P
14. conferences are running Monitoring involves viewing the status of On Going Conferences and the status of their participants Three levels of monitoring are available with the MGC Manager e General Monitoring You can monitor the general status of all the On Going Conferences and their participants in the MGC Manager main window e Conference Level Monitoring You can view additional information regarding the conference using the Conference Properties option e Participant Level Monitoring You can view detailed information on the participant s status using the Participant Properties option When an operator is available to attend participants you can view the status of participants in the Participants Queue window For more information about the Participants Queue see the MGC Manager User s Guide Volume I Chapter 8 Operations can be performed at the conference level or at the participant level For example you can terminate a conference before its scheduled ending or you can extend its duration You can also disconnect an individual participant while the conference is in progress or temporarily mute transmission to and from a site so that the other participants can hold a private discussion You can also connect dial out participants during the conference and add a new participant while the conference is in session General Monitoring Monitoring a conference enables you to keep track of its participants and its pro
15. participants can connect to the system simultaneously Note ISDN capacities are calculated using E1 1920 Kbps as the basis for network capacity If your system is connected via T1 1536 Kbps fewer participants may connect Attributes This area indicates the general attributes of the system Dongle The Dongle Serial Number is a unique numeric identifier for the dongle installed in the system The other values in this area display version information for Polycom support personnel Hardware CP The number of ports available on the Video card for Continuous Presence participants or for Conferences On Port Chapter 8 MGC 25 Management Tools MCU Card Management Lg The following task may be performed to manage the MCU cards e Listing the installed modules e Viewing the module parameters e Listing the cards units and options e Displaying the Faults Report e Resetting MCU The MCU must be connected in order to perform the above tasks For details see Chapter 3 Connecting to an MCU on page 3 8 Listing the Installed Cards The MGC 25 can contain several cards The cards are identified automatically by the MCU You can check which are installed in a particular MCU by listing them To list an MCU s cards 1 Inthe Browser pane expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Cards list All the MCU slots are listed Empty slots are indicated by a white card icon Oc
16. Guide Parameter Value et C ww C D C iM Entry Tone Roll Call Yes announcement A 6 Appendix A Default Templates Parameter Value a pepe o Participants Pre Defined Participants File MGC 25 Getting Started Guide A 8 Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room Limited Sequences Meet Me Service Recording Enable Recording Yes No 5 Yes disabled None No disabled Appendix A Default Templates Default_Video Conference Template Properties a Default_Video vo empty to be allocated by system Conf Entry Password Web Chairperson Password empty to be allocated by system C seed Starting Date current date Starting Time current time MGC 25 Getting Started Guide Parameter Value et coisowsonPot Me C ww a D C iM Entry Tone Roll Call Yes announcement A 10 Appendix A Default Templates Parameter Value a pepe o Participants Pre Defined Participants File MGC 25 Getting Started Guide A 12 Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room Limited Sequences Meet Me Service Recording Enable Recording No 5 N None No disabled Appendix A Default Templates Software CP Conference Template Properties Fa re vo empty to be allocated by system
17. MGC 25 LCD Display Window 004 2 3 Working With the LCD Display Window 2 3 System Idle Display 000 00 00 000 2 4 Man Men i siscaincaiie ikea ale ica dicate ERE EELA 2 4 ACUVe Alarms cpi jak isunen ah dain yhinaa ha Raa 2 5 Net Status 2c cits that aad a teat led baa andar a deek 2 6 IP Configuration 0 0 00 eee eee eee eee 2 6 System Reset 0 0 eee eee eee eee eee 2 7 Manual System Reset 00 00 0002 00 008 2 7 Hardware Installation 0 0 c eee eee eee ene 2 8 Installing the MGC 25 ina Rack 004 2 8 Placing the MGC 25 on a Desktop 04 2 9 Connecting Cables 0 0 0 eee 2 9 Powering Up the System 0 000000 00008 2 10 Initial System Setup 000 e eee eee eee ee eee 3 1 Initial IP Configuration 0 00 cee eee eee 3 1 Installing the MGC Manager 0 000 000 0 eee 3 3 Starting the MGC Manager 0 00 3 6 MGC 25 Getting Started Guide Defining an MCU 0 eee eens 3 7 Connecting toan MCU eee eee eee 3 8 Configuring the Network Services 0 00 eee eee eee 3 9 Network Configuration Wizard 005 3 9 Modifying Network Services 0 0 00005 3 16 Conference Types ici csi cscs ccscssenscvsearveeneess 4 1 On demand Conferences Reservationless Conferencing 4 1 Ad Hoc Conferencing 0
18. before operating the equipment 1 2 Look carefully for potential hazards in your work area moist floors ungrounded power cables frayed power cords missing safety grounds and so forth Locate the main circuit breaker within the room Locate the emergency power OFF switch within the room Never assume that power is disconnected from a circuit Only use the power cord supplied with the system The power cord should only be connected to a power outlet that has a protective ground contact Ensure that the power cord is easily accessible from the back of the system at all times When moving the system the LCD Display door must always be closed Place the equipment in a well ventilated area where the vents are free from obstruction Do not place heavy objects directly on top of the MGC 25 Do not use liquids around your equipment Never open or disassemble this equipment Chapter 1 Before You Begin General Site Requirements This section describes the requirements your site must meet for the safe installation and operation of the system Placement of the System gy Place the MGC 25 on a hard flat surface such as a desktop or mount it on a rack For more information see Chapter 2 Installing the MGC 25 in a Rack on page 2 8 The airflow of the MGC 25 is from front to back Be sure that the areas in the front and back of the system are clear for proper ventilation When mounting the system on a rack always u
19. cannot be cleared The system is set to automatically save the participant to the local data base Clear this check box to cancel the save operation Click OK to add the participant to the conference If you add a participant who has the same name phone number or IP address of another participant in a concurrent conference the Participants Scheduling Conflicts window opens For details see the MGC Manager User s Guide Volume I Chapter 4 To add a pre defined participant to a conference 1 2 Expand the MCU icon to display its options Double click the On Going Conferences icon right click the name of the desired conference and then click Properties The Conference Properties dialog box opens Chapter 5 Basic Operation 3 Click the Participants tab to add participants to the conference The Properties Participants dialog box opens Select this check box to designate an operator controlled dial out conference connection 4 In the Pre Defined Participants list select the participants to add and then click the gt gt button 5 Alternatively you can define a new participant by clicking the New button 5 17 MGC 25 Getting Started Guide Making Dial Out Connections When the Dial Out Manually option is selected for the conference the operator connects the dial out participants to the conference Also when a participant is disconnected from the conference you can reconnect the pa
20. lines H 323 amp SIP LAN Clock synchronization Synchronizes to external network Local Remote External Equipment Operator workstations LAN RS 232 Modem Internet Reservation systems LAN Internet Modem 1 5 MGC 25 Getting Started Guide Hardware Description and Installation Be sure to follow the safety precautions on page 1 2 before installing your system Hardware Description Front Panel The MGC 25 front panel includes an LCD Display window which indicates system and network statuses Power LED indicator Status LED indicator LCD Display Window T Front brackets 2 1 MGC 25 Getting Started Guide Rear Panel The MGC 25 rear panel includes interfaces for two PRI connections two LAN connections one Control LAN connection a power cable power switch cooling fan and interfaces for Polycom Support personnel Audio in out 0000 mE Dongle The Polycom MGC 25 Dongle is a hardware key that is installed in the parallel port on the rear panel This device contains configuration and licensing data that is necessary for your system to function 100V 240V SDOSSDDED DPDADBDADDDDAD EBoBBBADPPADEPASPPRAE Bm Q POLYCOM Product waranty wit it if seal bel i Never remove the dongle unless instructed by authorized support personnel Do not remove or damage the dongle label 2 2 Chapter 2 Hardware Description and Installation MGC 25 LCD Display Window
21. menu click MGC Manager ver 9 0 and then click MGC Manager ver 9 0 to start the application I Snagit 6 gt Defining an MCU SB MSN Messenger 7 0 Beyond Compare 2 Red E AudvidConvert CDR hp 5 Database Manager A 1P_term Connecting EB coR to an MCU MGC Manager ver 9 0 MGC Manager ver 9 0 hip UNInstall MGC Manager ver 9 0 Configuring the The MGC Manager main window opens Network Services ziez M ain M enu Tie Edt Vew Template Database Directory Options Window Heip SEmi PRAE E on Toolbars Egu contin Bon cor cxternce 188 124 Falcon Ehon Going Gateway sessions o Status pane c See M pa s EEA U Conigraton Bd reservations EB on Gong conferences 1 Ag meeting Rooms Entry Queues asi Factories 4 ahem on Gong Gateway Sessons 0 ratcoxes comet EP RE Reservations o EE Bg meetin Rooms Entry Queues amp SIP Factores Browser e 188 34 Nemo Status Connection Network Particip pane ITI 160 35 heran 188201 1 1383 0 Comected Empty 1s Tandberg mp 880 166 98 MD Disconnect ted H323 172 22 Monitor pane gc 8018631 oh le 2 Ready E PMem4 E RMemia Fraa Nu Chapter 3 Initial System Setup Defining an MCU Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Connecting t
22. of equipment installed in the telephone company s central office 7 Inthe Dial In Numbers Range boxes enter the phone numbers to be used for dial in connections as allocated to the MCU by your service provider Enter the first and last numbers in the range of phone numbers 8 Click OK A confirmation message is displayed 3 14 9 Chapter 3 Initial System Setup Click OK The Network Configuration dialog box closes and the new Network Services appear in the Network Services list These Network Services automatically set as the default services MCU Configuration H iE Cards aJ Connections B IVR Msg Services Ki AV Message Services A amp Network Services i ison fe tz T1 cas m H323 Default Service The following icons are used to indicate the Network Service types Table 3 2 IP Network Service Icons The Network Service supports both SIP and H 323 connections The Network Service supports only H 323 connections The Network Service supports only SIP connections The Network Service supports only ISDN connections The Network Services definition is complete For advanced settings see the MGC Administrator s Guide Chapter 3 3 15 MGC 25 Getting Started Guide Modifying Network Services 3 16 To make changes in the IP and ISDN configurations right click the MCU and select Fast Configuration Wizard The Network Configuration Wizard window opens To cha
23. pane H 323 Participants When a gatekeeper is present H 323 participants dial the IP Network Service Prefix and conference Entry Queue Numeric ID or name for example if the Network Service prefix is 925 and the Conference Numeric ID is 1222 participants will dial 9251222 If participants dial only the Network Service Prefix or if the wrong numeric ID is dialed participants will be automatically routed to the default Entry Queue if one is defined For more information about the IP Network Service Prefix see Chapter 3 5 5 MGC 25 Getting Started Guide 5 6 gy For example if the IP Network Service prefix is 27 the conference Numeric ID is 1478 and the conference name is MARKETING the participant can dial 271478 or 27MARKETING IF the Entry Queue name is EQ and its numeric ID is 3000 the participant can dial 273000 or 27EQ1 to access the MR IF only 27 is dialed participants are be routed to the default Entry Queue if one is defined When no gatekeeper is present H 323 participants dial the IP address of the MCU s IP card followed by and the conference Entry Queue Numeric ID For example if the IP card address is 172 22 190 162 participants will enter 172 22 190 162 1478 to access the conference or 172 22 190 162 3000 to access the Entry Queue If no Entry Queue conference numeric ID or if the wrong numeric ID is entered participants are be routed to the default Entry Queue if one is defined If n
24. participants to modify their Personal Layouts and the chairperson to modify the conference layout in a Continuous Presence conference For details about Click amp View see the MGC Manager User s Guide Volume Chapter 11 You must assign an IVR service to the conference to enable Click amp View Use the default values for the remaining parameters These parameters are detailed in the MGC Manager User s Guide Volume I Chapter 4 Click OK The conference starts 7 11 MGC 25 Getting Started Guide Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation whose default duration is set to 2 hours 7 12 To define a New Video Meeting Room l 2 Expand the MCU tree Right click the Meeting Rooms Entry Queues amp SIP Factories icon and then click New Meeting Room New Entry Queue New SIP Factory The Conference Properties dialog box opens Define the parameters in the General Settings Participants and Video Sources tabs as described in steps 2 26 in Creating an On Going Video Conference on page 7 6 The Video Meeting Room is added to the Meeting Rooms Entry Queues amp SIP Factories list H Meeting Rooms Entry Queues amp SIP Factories 3 Sip bb2 RAS HR Staff Sales training MGC 25 Management Tools Various management tools are available to the MGC 25 For details on other management tools see the MGC Administrator s Guide
25. resources allocated to the participant Therefore to reconnect a participant who was deleted from the conference you have to re define the parameters as if he she were a new participant To disconnect a participant e Inthe Monitor pane Status pane or Browser pane right click the participant icon and then click Disconnect Participant Alternatively click the Participant icon and then click the Disconnect button on the Participant Toolbar ra Debbie isconnect Participant Ctrl T D Copy Participa r C Cut Ctrl x Delete Del Exclusive Speaker Q amp A Management Mute Audio Ctrl M Mute Video Block Audio Turn Off AGC The participant is disconnected from the conference The connection icon changes to disconnected and the indication Disconnected appears in the Connection column 5 19 MGC 25 Getting Started Guide To delete a participant 1 2 In the Monitor pane Status pane or Browser pane right click the participant icon and then click Delete Alternatively click the Participant icon and then click the Delete button on the Participant Toolbar am Disconnect Participant Ctrl T Move Participant gt Copy Participant Ctrl C Exclusive Speake Q amp A Management b Mute Audio Ctrl M Turn Off AGC Properties A confirmation dialog box appears Click YES to confirm or NO to cancel the operation Muting a Participant 5 20 Occasionally a co
26. the card s span It can be any whole number between 0 to 65535 This number is assigned to a specific IP address and must be unique per MCU Prefix Enter the prefix that is used when registering the MCU with the gatekeeper when applicable This prefix is used by H 323 participants as part of the dialing string when connecting to the MCU SIP Select this check box if this Network Service will be used by SIP participants to connect to the MCU Then select Specify to manually define the SIP server Auto to automatically detect the SIP server s IP address if a DHCP or if a DNS Server is present and defined SIP Server IP If SIP Specify was selected enter either the IP Address or address of the preferred SIP server or its host name if a Name DNS server is used 3 12 Chapter 3 Initial System Setup Table 3 1 IP Configuration Parameters Continued a Domain Name Conferences and Entry Queues can be registered in the or IP Address proxy in the format user host for example EQ1 polycom com When dialing to a conference or Entry Queue the SIP server expects to receive the host either as domain name or as an IP address 3 Click OK If your system supports only IP networks a confirmation message is displayed Confirmation Message E xj i The new network Services were added to your Network Services List You can modify these parameters by running the Wizard again Alternatively you can select Pr
27. 0 9 File Edt View Template DataBase Directory Options Window Help i ai 2 ps emedo Audio wes Reres Lert chat 1B x Wr connected 1722217 H323 BE viot Q o i2 Connections E Prosper AWD Disconnec 172 22 17 H323 BE viot Qi a 2 EE IVR Msg Services AV Message Services E Be Network Services HP operators EE EB Gateway Configuration HARD Profes DYE Recording Links on Going Gateway SessionsiC GB Participants Queue o Reservations 0 E BY meeting Rooms Entry Queue BE Audo only Nome Status Default Video Product Management 258 1D 1186 1 Connected Participant Prosper gt Disconnected H323 72 22 17 Bb dato a i vdeo vte 14 conference Product Manageme 0 Connected Empty Ready TE PMem5 MME RMem 22 Frag 0 SLI NM 4 The Status and Monitor panes take the form of a table Each row represents a conference or a participant Each column represents a parameter that is being monitored The Conference Name Status Phone Connection Type Retries Left Channel and Bonding fields also appear in the Status pane You can modify the order of columns in the Monitor and Status panes by moving the column heading s to the desired location in the table header The data in the Monitor and Status tables can be sorted according to a selected column Clicking on a column heading sorts the tabl
28. 3 POLYCOM gt MGC 25 Getting Started Guide Version 9 0 4 August 2010 DOC2232A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerica
29. 5a Dial out eae Bed Dial out 8 ai s i Pot Dial out xm B Rover 8 Stacy Es Marketing Weekly 1006 ga Dial out 1010 BER Dial out 1001 Reb Dial out 1008 Reb Dial out 5 11 MGC 25 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes you can view detailed information about the connection parameters and status of each of the conference participants This is especially useful if there is a problem during the connection of the participant to the conference To check the properties of a participant e In the Status pane the Browser pane or the Monitor pane double click the participant icon Alternatively right click the participant icon and then click Properties Product Management Normal HRA mcu Configuration H E On Going Conferences 1 i Default Conference i Alan g a Dona Disconnect Participant Ctrl T On Going Gate Copy Participant Ctrl C E Cut Ctri X Participants Qu Delete Del H Reservations Exclusive Speaker e383 Meeting Room Q amp A Management AMIT Mute Audio crm Bye Amit2 Mute Video Aviv Block Audio Turn Off AGC ES Aviv Aviv2 Properties gt The Participant s Properties dialog box opens displaying the following tabs Identification Advanced Connection Infol Connection Info2 Resource Details Disconnection Cause H221 ISDN H245 IP and Video Sources T
30. C 25 Getting Started Guide MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation To view the Faults list 1 Right click the MCU icon and then click Faults ap Disconnect IP Configuration New Reservation Resource Report System Configuration MCU Utils ls Retrieve Diagnostic Files gt Fast Configuration Wizard Play Batch Tele IP Terminal Create SSL Certificate Request Send SSL Certificate Stop Current Indication Repeating Remove MCU Reset MCU Properties The Faults window opens Time Category Level Code Description oo 2 Sep 23 2002 01 43 43PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 3 Os 23 2002 01 43 43PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 2 Ose 23 2002 01 43 43PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 1 g Sep 23 2002 01 43 13PM_ CARD MINOR_ERROR H323_LAN_LINK_STATUS_DOWN Board ID 5 Unit ID 0 Ose 23 2002 01 43 03PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 12 Ose 23 2002 01 29 17 PM_ CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 1 Ose 23 2002 01 18 15PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 3 Ose 23 2002 12 23 07 PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 2 Ose 23 2002 12 01 00PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 3 Se
31. IV Gatekeeper Gatekeeper IP Address or Name 172 22 186 117 LAN 1 H323 ID 11 Prefix 6814 rmo Cc Specify C Auto SIP Server IP Address or Name Domain Name or IP Address l Cancel Chapter 3 Initial System Setup 2 Define the following parameters Table 3 1 IP Configuration Parameters in Ey IP Service Name Obtain IP Address Automatically DHCP LAN 1A Spans Configuration LAN 1 IP Address Subnet Mask Default Router Enter a name using up to 20 characters or use the default name IP Default Service Select this check box to use a DHCP server for automatic assignment and tracking of IP addresses to the conference devices Do not select this check box if you need to establish a static IP address for example when working with a firewall and you need to translate an internal IP address that must be static with an external one Select this check box to indicate that a LAN span is connected to the IP card in the MCU and to define the properties of this card Enter the IP address of the IP card installed in the MCU When the DHCP server is used the IP address of the card appears as 0 0 0 0 Enter the subnet mask of the MCU s IP card If the DHCP is used the subnet mask is automatically retrieved from the DHCP server and cannot be modified The detected number appears in the card s Properties Settings IP Network Parameters box Enter the IP of the default route
32. Open the panel door to access buttons for scrolling through the LCD screens and configuring the system Working With the LCD Display Window The LCD display window enables you to configure the MCU IP address and view system status information without connecting to any external device The first time you use the MGC 25 the IP Configuration screen is displayed To navigate within an LCD Display Using the arrow buttons next to the LCD display window you can navigate within an LCD display to choose options view system status modify the MCU IP address save data and cancel parameter modifications e To scroll vertically in a display use the up down buttons e On some displays OK and Cancel options appear To select one of these options use the up down and left right buttons to highlight the desired option and then press the Select button to execute the operation When modifying the parameters on the IP Configuration display navigation works differently 2 3 MGC 25 Getting Started Guide 2 4 System Idle Display When there are no actions being performed via the LCD Display or no alarms detected the following information is displayed e Product Name e IP Address e Configuration Name Active Alarms Status POLYcom MGC 25 172 022 139 081 Unified 24 No Active Alarms This display is shown whenever there have not been any actions performed vi
33. RODUCT licensed by Polycom BY in Europe the Middle East Africa and Asia Pacific or the POLYCOM SOFTWARE PRODUCT licensed by Polycom Inc in the rest of the world collectively referred to herein as IPOLYCOMI The SOFTWARE PRODUCT includes computer software and may include associated media printed materials and online or electronic documentation SOFTWARE PRODUCT By clicking Il agreel or by installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the SOFTWARE PRODUCT and return it to your place of purchase gt Select Yes to accept the agreement Select No to cancel the setup MGC 25 Getting Started Guide 5 Click Yes to agree to the terms of the agreement or No to exit the installation If you clicked Yes the Welcome window opens Welcome x Welcome to the MGC Manager ver 8 0 Setup program This program will install MGC Manager ver 8 0 on your computer It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties a
34. You can select a particular Video Layout that is a specific arrangement of video windows on the screens or Auto Layout during On Going Continuous Presence conferences 1 2 Sa 5b In the Browser pane expand the On Going Conference list Right click the On Going Conference icon and then click Properties The Conference Properties dialog box opens Click the Video Sources tab The Conference Properties Video Sources dialog box opens Conference Properties xj General Settings Participants Video Sources Resource Force Meet Me Per Conf Video Layout I Auto oo HH Lyo E 2e ES A n 1 2 3 4 St 0 m Video Session Vide tching To enable Auto Layout select the Auto Layout check box The system automatically and dynamically applies layouts with the appropriate number of display windows according to the number of connected video participants To select a particular video layout clear the Auto Layout check box if it is selected Determine the number of windows to appear on the screen and click the arrow next to the numbered Video Layout icon that displays the available video layouts for the selected number of windows Click the desired Video Layout Click the Apply button to save these changes and modify additional properties or click OK to confirm and exit the Properties dialog box For information about Auto Layout Personal Layout Presentation Mode Lecture Mode and Visual Ef
35. a the LCD Display for 30 seconds Main Menu To access the Main Menu from the System Idle display press any button MGC 25 Main 1 Active Alarms 2 Net Status 3 IP Configuration 4 System Reset The Main Menu in the LCD window includes four options e Active Alarms displays network and system errors if any e Net Status displays the status of each network connection IP Configuration displays the IP address Subnet Mask and Default Gateway addresses You can configure these values e System Reset resets the system To access an option scroll with the up down buttons until the desired option is selected and then press the Select button Chapter 2 Hardware Description and Installation Active Alarms To access the Active Alarms select the first option from the MGC 25 Main menu _MGC 25 Active Alarms l System Minor PRI1A D Channel PRI1B Red Alarm LAN 1A Link Down OK E E gt RRE EE If there are no active alarms selecting the Active Alarms option shows the System Idle display To scroll vertically through the Active Alarms press the right button to highlight the scroll bar and then use the up down buttons to scroll The possible alarms are described in Table 2 1 Table 2 1 Alarms Shown in the LCD Display Window System Major Minor Alarm Errors The system has an error To view details about the error in the MGC Manage
36. ce the Video card and MGC Version 5 6 or later must be installed in your system Using the default Reservation templates you can schedule a conference to start immediately On Going Conference or to start automatically at a predefined date and time Reservation For details of the default Reservation templates parameters see Appendix A Default Templates 5 1 MGC 25 Getting Started Guide Starting a Conference You can start an On Going Conference from one of the default Reservation templates provided with the system or you can define a new On Going Conference For more details about defining new conferences see Defining a New Audio Conference on page 6 1 or Defining a New Video Conference on page 7 1 5 2 To start an On Going Conference from a default Reservation template 1 Connect to an MCU For more details see Connecting to an MCU on page 3 8 The Default folder in the Reservations Database window opens automatically when you open the MGC Manager Otherwise access this window by clicking Reservations in AccordDB from the Window menu Window Help New Window Cascade Tile Horizontally Tile Vertically Arrange Icons vi ions in AccordDB The Reservations Database window opens If the Reservations Database window did not appear automatically and is not included in the Window menu options reopen this window using the login procedure described in the MGC Manager User s Guide Vo
37. ce the highest video audio and data quality for each participant depends on the participants endpoint capabilities In a traditional Continuous Presence conference each participant uses a different video port on the Video card This method enables such features as full Transcoding per participant Personal Layouts individualized Continuous Presence layouts per participant and maintenance of overall video and audio quality for the conference even when participants with lower capabilities connect However this method limits the number of Continuous Presence participants to the number of ports on the Video card which is six Conference On Port requires Video card A conferencing method suitable for large Continuous Presence conferences or when several Continuous Presence conferences are running on the MCU In Conference On Port all conference participants use a single video port This method allows for more than six participants to join a Continuous Presence conference and allows for up to six Continuous Presence conferences to be run on the MCU In a Conference on Port conference a video layout can be selected for the conference but all the participants including the speaker view the same layout and the same participants The Personal layout selection is not available in Conference on Port and the video quality is determined by the highest common video parameters and by the video line rate MGC 25 Getting Started Guide Entry Q
38. ch channel is 56 Kbps instead of 64 Kbps 15 In the Line Rate field specify the transfer rate in Kbps In a Video Switching conference you must select the highest transfer rate common to all participants In a Transcoding or Continuous Presence conference select the desired maximum Line Rate for the conference The system will attempt to 7 8 16 17 18 Chapter 7 Defining a New Video Conference connect participants to the conference at this line rate or lower according to their individual capabilities In a Conference On Port COP select the estimated highest transfer rate common to all participants In this mode all conference participants must use the same video parameters In order to maintain a minimum video quality for a Conference On Port there is a minimum threshold line rate that participants must support in order to connect with video The minimum line rates necessary to connect to a Conference On Port are displayed in Figure 7 1 Participants attempting to connect at rates below the minimum conference line rate threshold are connected as Secondary Audio Only Table 7 1 Conference On Port Line Rate Minimum Thresholds Defined Conference Minimum Participant Line Rate Necessary for Line Rate in Kbps Video Connection in Kbps Participants will connect with video if video session can be established 768 384 In the Msg Service Type field select IVR or None for a conference without voice mes
39. ck the Participants tab to add predefined participants to the conference For more information see Chapter 5 Adding a Participant to a Conference on page 5 13 If you are defining a dial in conference with only undefined participants this step may be skipped 15 To complete the conference definition procedure click OK from any of the Conference Properties tabs The Properties dialog box closes The new conference is added to the On Going Conferences list in the Browser pane The conference starts immediately Chapter 6 Defining a New Audio Conference Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours A Meeting Room is created once and can be activated as many times as required To define a New Meeting Room 1 Expand the MCU tree 2 Right click the Meeting Rooms Entry Queues amp SIP Factories icon and then click New Meeting Room amp SIP Factories New SIP Factory Print All Paste The Conference Properties General dialog box opens 3 Define the parameters in the General and Settings tabs as described in steps 3 15 in Defining an On Going Audio Conference on page 6 5 4 Click the Participants tab The Conference Properties Participants dialog box is displayed x General Setinge Participants Meet Me Per Conf Recording Pre Defined Participants Confe
40. connection rates up to 64 Kbps IP Participants 128 The number of participant resources that are 384 768 E1 assigned available for IP participants of connection rates of 128 384 768 Kbps and E1 respectively ISDN Participants The number of non encrypted encrypted 128 384 768 and E1 participant resources that are assigned available for ISDN participants of connection rates up to 128 384 768 Kbps and T1 or E1 respectively Number of PSTN The number of non encrypted encrypted Participants participant resources that are assigned available for PSTN Telephone participants of connection rates up to 64 Kbps Continuous Presence The number of video resources that are assigned Participants available for individual participants Conferences On Port The number of video resources that are assigned available for Conferences On Port 8 5 MGC 25 Getting Started Guide MCU System Configuration 8 6 You can view the overall MGC 25 system configuration The system configuration information indicates the total number of ISDN and IP ports licensed for the system the number of PRIs connected to the system and whether the system is configured to support conferencing gateway sessions and or video To view the MGC 25 system configuration e Right click the MCU icon and then click System Configuration Disconnect IP Configuration New Reservation Resource Report System Configuration CDR
41. cupied slots are indicated by a green card icon A F3 Arrow 01 Normal H S MCU Configuration iE Cards EB sot 1 eT 2 2 slot 2 P1 2 Slot 3 mux 10 EB sot 4 aun107 HH FE slot 5 IDES The slot numbers indicated in the Cards tree are virtual slot numbers used for representing cards per functional area not physical slot numbers To view the physical slot number of a card view the Card Properties Common Parameters MGC 25 Getting Started Guide The MGC 25 can contain several cards as listed in Table 8 4 Table 8 4 MGC Cards oe eee NET2 Network Interfaces between the MGC unit and the ISDN or T1 CAS network IP Network Interfaces between the MGC unit and the LAN network MUX Multiplexes and demultiplexes audio and data information performs channel aggregation and video processing in Video Switching conferences AUDIO7 Performs audio compression decompression bridging and DTMF tones VIDEO6 Optional depending on configuration Performs video compression and decompression Must be used for Transcoding Continuous Presence and COP conferences When double clicking the Cards icon in the Browser pane the Status pane displays the status of each card MGC Manager VERSION 8 0 0 10 lajxi Fie Edit View Template DataBase Directory Options Window Help z 6 J F3 alpha 22 L F3 Alpha 23 SAFa arrow 01 Normal E Eg Mou configuration
42. e data in descending order Clicking on the same column heading a second time sorts the data in ascending order Additional information about monitoring participants and conferences is described in the MGC Manager User s Guide Volume I Chapter 5 Listing Participants in the Browser and Status Panes You can view the list of participants currently connected to the conference in the Browser Status and Monitor panes To view the list of participants in the Browser pane 1 Expand the On Going Conferences or Reservations tree Chapter 5 Basic Operation Expand the On Going Conference or Reservation to list its participants The participants are listed below the conference or Reservation H ia Default Audio amp si 8 John 8 Roger Stacy Different icons are used to indicate the participant roles and their connection status For details see the MGC Manager User s Guide Volume I Chapter 5 To list the participants in the Status pane 1 pes Expand the On Going Conferences or Reservations tree Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane MGC Manager VERSION 7 5 0 15 5 x File Edit View Template DataBase Directory Options Window Help PARTICIPANTS DELETE PITA a E All b Operators EHE Gateway Configuration EAB Profies E iw Reb Dial out og on Going Conferences 2 i
43. e is identified by a bold name Chapter 7 Defining a New Video Conference Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue This is especially useful for Video Switching conferences since their parameters must be the same as those of the Entry Queue The Entry Queue Access and Meet Me Per Conference options are automatically selected for this conference To create a target conference from an Entry Queue l Right click the Entry Queues icon and then click Create Reservation from Entry Queue Ey Set As Default gi Delete Del Copy Entry Queue Ctrl C Create Reservation From Entry Queue E Properties The Conference Properties General dialog box opens The parameters in the General and Settings tabs are automatically set to be compatible with this Entry Queue If required modify parameters making sure not to change the line rate or video settings If these settings change the Entry Queue and conference will not be compatible Click the Scheduler tab to define the conference start date and time The current date and time are shown in the Scheduler dialog box Do not change them if you want to start an On Going Conference Define the conference start date and time Click OK 7 5 MGC 25 Getting Started Guide Creating an On Going Video Conference The following procedure describes the main parameters r
44. ed Entry Queue Services that will be used to play audio messages and prompts to participants waiting in the Entry Queue Leave this field blank to use a default Entry Queue Service if one is defined In the Target Conferences area a Select the IP Only check box to create an IP Only Entry Queue whose target conferences are IP Only conferences and will enable the connection of IP participants only b To create an encrypted Entry Queue select the Encryption check box For details about Encryption and encrypted Entry Queues see the MGC Manager User s Guide Volume II Chapter 1 c Select Video Switching Transcoding or Continuous Presence as the session type For more information see Chapter 4 Video Conference Attributes on page 4 3 Setting the Entry Queue to Transcoding or Continuous Presence requires Video resources while a Video Switching Entry Queue does not An IP Only Entry Queue set to Continuous Presence mode can only be defined as Classic and not as Software or Quad Views Select the Line Rate in which participants can connect to the conference In Continuous Presence conferences participants can connect using a lower line rate If this Entry Queue will be used to access Conferences On Port define the Line Rate as described in step 17 of Creating an On Going Video Conference on page 7 6 Leave all the video and audio parameters set to Auto to let the system select the appropriate settings For a detailed de
45. edious work when your organization includes many employees and it also loads the MCU memory with all the saved Meeting Rooms Scheduled Conferences You can define a conference to start at a certain date and time or to start immediately Scheduled conferences run once and are then deleted from the MCU memory For scheduled conferences the MCU reserves resources for the conference participants provided the participant endpoints are defined during the conference definition You can define conferences without defining their participants and let participants connect to the conference as long as there are resources available Chapter 4 Conference Types Video Conference Attributes There are four general types of video conferences Video Switching A conference in which all participants use the same video and audio formats Whenever a participant starts to speak the participant appears on all endpoints in full screen display as the conference is a voice activated video switching conference Transcoding requires Video card A conference in which participants use different video audio and data formats while maintaining the highest video and audio capability each participant can achieve with his or her codec Like video switching the current speaker is displayed on all endpoints in full screen Continuous Presence requires Video card A conference in which several participants can be viewed simultaneously In this type of conferen
46. elp xl 6 5 MGC 25 Getting Started Guide 6 6 g The MCU can be set to Audio Look amp Feel mode in which all video related parameters are hidden in all dialog boxes and menus This is intended for Audio bridges The Audio Look amp Feel mode is set in the Options menu For more details refer to the MGC Administrator s Guide Chapter 5 3 If Audio Look amp Feel is not set for the MCU in the Media box select Audio to define an Audio Only conference and hide the video properties If Audio Look amp Feel is set for the system the conference is automatically set to Audio and all the video parameters are hidden In the Name box enter the conference name Change the Conference Duration if required In the Conf Entry Password box enter the conference password digits only The default minimum number of digits for the conference password is 4 but the number of digits can be set in the system cfg file For additional information refer to the MGC Administrators Guide Chapter 5 7 In the Web Chairperson Password box enter the Chairperson password if required In the Numeric ID box enter the desired conference Numeric ID In the User Defined Fields boxes enter the requested information if required The User Defined fields are displayed only if the Show User Defined Fields in Conference Parameters option is selected in the Database Manager 10 11 12 Chapter 6 Defining a New Audio Conference
47. equired to set up a Video Conference For a detailed description of all parameters see the MGC Manager User s Guide Volume I Chapter 4 7 6 To create an On Going video Conference l Expand the MCU tree right click the On Going Conferences icon and then click New Conference Fp On Going Conferences 1 Mew Conference New Operator Conference Print All Paste Gtr y Paste As Ghl P The Conference Properties General dialog box opens Properties F3 Arrow 188 138 xl General Settings Participants Video Sources Recording Name f Conf Enty Password Duration 2 00 Web Chairperson Password Biling Numeric ID MCU F3 Arrow 188 138 User Defined 1 Cd Ert Queue Access User Defined 2 T Meet Me Per Conf User Defined 3 es Conference Type p Media Supported Network p Video Session Standard C Audio CiP Video Switching Meeting Room Video Audio IP ISDN Transcoding Operator Continuous Presence Ch z Remarks Remarks History Cancel Apply Help In the Name box enter the conference name In the Numeric ID box enter the desired conference Numeric ID 10 Chapter 7 Defining a New Video Conference In the User Defined Fields boxes enter the requested information if required Change the Conference s Duration if required In the Supported Network box select the appropriate network types that will be used
48. eues can be encrypted For more details see the MGC Manager User s Guide Volume II Chapter 1 7 1 MGC 25 Getting Started Guide To define a new Video Entry Queue 1 Expand the MCU tree right click the Meeting Rooms Entry Queues and SIP Factories icon and then click New Entry Queue Ne g Room New SIP Factory Print All Paste The Entry Queue Properties dialog box opens Entry Queue Properties Product Management x r Entry Queue Settings Name Entry Queue Service ki Numeric ID I Cascade I VTx 1000 m Target Conference Settings IF AdHoc Audio Alg 56 G711 z Profile X Video Format Auto v Target Conferences i I Audio Only Frame Rate Auto I IP Only Video Protocol Auto X T Eneiyption F Annex I Annex P T Annex F Video Switching Line Rate 28 v T Restricted Transcoding Continuous Presence E Dial in Number 1 Dial in Number 2 2 Inthe Name box assign a name to the Entry Queue using up to 20 characters 3 To manually assign the Numeric ID enter the required value in the Numeric ID box To automatically assign the Numeric ID complete the Entry Queue definition and save it to the MGC The MCU automatically assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs Chapter 7 Defining a New Video Conference In the Entry Queue Service box select a predefin
49. f the files stored on the MCU s hard disk Reservation indicates that conferences that were reserved in the system when the system was shut down were not recovered when the system restarted Card indicates problems with a card Exception indicates errors reported by the computer PC Category cont General indicates general faults Assert indicates internal software errors that are reported by the software program Startup indicates errors that occurred during system startup Indicates the severity of the problem There are three fault indicators Major Error Minor Error Y MCU Startup indicator System Message 4 The icon of the fault Level appears in the Time column 8 15 MGC 25 Getting Started Guide 8 16 Table 8 6 Faults Columns Ce Indicates the code of the problem according to the fault category A list of codes per category can be found in Appendix A of the MGC Administrator s Guide Description When applicable displays a more detailed explanation of the cause of the problem You can save the Faults report to a text file To do so click the Save to file button The Save As dialog box opens Select a destination folder and enter the file name and then click Save You return to the Faults window To exit the Faults window click the Close button Reset MCU Chapter 8 MGC 25 Management Tools The Reset MCU function is used to reset the MCU when there are s
50. fects see the MGC Manager User s Guide Volume I Chapter 6 5 25 MGC 25 Getting Started Guide 5 26 6 Defining a New Audio Conference The following entities can be defined for Audio Only conferencing e Define an Audio Only Entry Queue e Define an On Going Audio Only Conference e Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queue is used to rout Audio Only participants to Audio Only conferences and it is usually defined in Audio Only MCUs Video Entry Queues can be used by Audio Only participants in a unified conferencing environment To define a Video Entry Queue see Defining a New Video Entry Queue on page 7 1 To define a new Audio Only Entry Queue 1 Expand the MCU icon to display its options 2 Right click the Meeting Rooms Entry queues amp SIP Factories icon and then click New Entry Queue Meeting Rooms Entry Queues amp SIP Factories New Meeting Room New SIP Factory Print All 6 1 MGC 25 Getting Started Guide The Entry Queue Properties dialog box opens Entry Queue Properties Product Management x r Entry Queue Settings Name Entry Queue Service Ea Numeric ID I Cascade I Tx 1000 r Target Conference Settings I AdHoc Profile z Target Conferences Audio Only I IP Only J Encryption Audio Alg 56 G711 Service Name Diakin Number 1 Dial in Number 2
51. figuration Wizard The Network Configuration Wizard enables you to set up the ISDN and IP network services quickly additional ISDN or IP Network Services adding advanced definitions or modifying existing Network Services refer to the MGC Administrator s Guide Chapter 3 For information about defining T1 CAS Network Services defining You can access the Network Configuration Wizard any time from the MCU right click menu Network Configuration Wizard xj You need to configure both IP and ISDN Network Services Click a button to start its configuration or click Exit to quit 3 9 MGC 25 Getting Started Guide Q 3 10 You can start the configuration process in any order by clicking the appropriate Network button To route Meet Me H 323 dial in participants to their conferences some gatekeepers require configuration of an IP Network Service prefix If your gatekeeper requires the definition of a prefix configure it in the gatekeeper before you define the IP Network Service To configure the IP Network Service In the Network Configuration Wizard window click the IP button The JP Configuration dialog box opens x IP Service Name fe I Obtain IP Address automatically DHCP LAN 14 Spans Configuration LAN 1 IP Address 172 22 190 101 Subnet Mask 255 255 248 0 Default Router 172 22 184 1 m DNS Specify f Auto DNS Server IP Address eS er Local Domain Name gt H323
52. fine are described here For a detailed description of the all participant parameters refer to the MGC Manager User s Guide Volume I Chapter 4 5 13 MGC 25 Getting Started Guide To define a new participant in a conference 1 List the On Going Conferences 2 Right click the icon of the conference to which to add a participant and then click New Participant Alternatively click the conference icon and then click the New Participant button on the Conference Toolbar F Audio Oriy ISDN Telephone Participant H 323 VoIP Participant 5 14 Chapter 5 Basic Operation xi Identification Advanced Name Default Participant User Identifier String sent to Recording system Connection Type Interface Type Diakout zi sP z Participant IP Signaling Port D 0 0 0 5060 SIP Address Address Type SIP URI x User Defined 1 User Defined 2 User Defined 3 User Defined 4 Broadcasting Volume 5 Listening Volume 1 PAGS D E in a A ests muntel a4 I Audio Only F vip SIP Participant LS The Identification parameters change according to the selected Interface Type In the Name box enter the participant s name 4 For video participants using H 221 aggregation enter the phone numbers separated by semicolons For example for a 2B participant 9251921 9251922 If using Bonding both numbers are the same enter the number
53. ftware CP Conference Template Properties A 13 Video Switch Conference Template Properties A 17 MGC 25 Getting Started Guide Before You Begin This Getting Started Guide provides information on installation and basic operation of your MGC 25 For more information on defining and running conferences defining IVR services and managing the system refer to the MGC Manager User s Guide Volumes I amp II and the MGC Administrator s Guide included with the system References to the relevant chapters of these guides are included throughout this Getting Started Guide LS This is an example of notes that you may encounter throughout this guide System Overview The MGC 25 is a multi network solution that provides you with feature rich economical and easy to use multipoint voice video and gateway conferencing Polycom MGC 25 highlights A compact ready to go multipoint conferencing and gateway solution Easy installation An easy start with preset configurations for voice video unified and gateway conferencing Easy field upgrades A rich feature set providing high value and cost effective conferencing Ad Hoc conference capabilities and a complete set of scheduling and management tools Unmatched performance with high quality video and audio Quality of Service for IP networks 1 1 MGC 25 Getting Started Guide Safety Requirements For your protection please read these safety instructions completely
54. gress When monitoring a conference you can check whether all its participants are correctly connected and whether errors and faults have occurred The MGC Manager allows you to monitor several On Going Conferences simultaneously The On Going Conference information is easily available and clearly represented MGC 25 Getting Started Guide Monitoring a Conference When you click a conference icon the conference appears in the Status pane However to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously it is advised to monitor the conferences in the Monitor pane Automatic Monitoring of conferences is available For details see the MGC Manager User s Guide Volume I Chapter 5 You can display the list of On Going Conferences in the Status pane so you can view their dial in numbers and Numeric IDs while monitoring the conferences with their participants in the Monitor pane Displaying the conference and participants statuses in the Monitor pane 1 Expand the MCU tree 2 Expand the On Going Conferences tree 3 Inthe On Going Conferences list right click the conference to monitor and then click Monitor to view all the conference participants in the Monitor pane Alternatively on the conference right click menu click Monitor Filter to view only participants of the selected filtering status
55. he MCUs Network icon Starting the MGC 2 Double click the MCU icon Manager Alternatively right click the MCU icon and then click Connect MCUs Network 4 Bridge2 CEG The Logon dialog box opens Hai x Login Name Configuring the Network Services peie 3 Enter your Login Name and Password and then click OK Each MCU is initially configured with a default operator whose Login and Password are both POLYCOM Additional operators can be defined For more details see the MGC Administrator s Guide Chapter 6 gy 3 8 Chapter 3 Initial System Setup Configuring the Network Services Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU Configuring the Network Services If no Network Services have been configured depending on your system configuration an appropriate Network Configuration dialog box is automatically displayed e If your system is configured to work with both IP and ISDN the Network Configuration Wizard dialog box is displayed This section describes the configuration of both IP and ISDN Network Services e If your system is configured to work with IP only the IP Configuration dialog box is displayed For details see page 3 10 e If your system is configured to work with ISDN only the ISDN Configuration dialog box is displayed For details see To configure an ISDN Network Service on page 3 13 Network Con
56. hese tabs contain information that is relevant only to the participant s status while the conference is running and are mainly used for monitoring when there are connection problems The Participant Properties can be displayed for all connected participants or disconnected defined participants Undefined dial in participants who disconnect from the conference are removed from the Participants list and cannot be monitored For a description of these tabs refer to the MGC Manager User s Guide Volume I Chapter 5 Chapter 5 Basic Operation Operations Performed During On Going Conferences The following operations can be performed during On Going Conferences e Adding a new participant to a conference e Connecting Disconnecting participants e Muting Unmuting participants e Locking Unlocking the conference e Changing the conference duration e Terminating the conference manually e Changing the Video Layout in a Continuous Presence conference Additional operations performed during On Going Conferences are described in the MGC Manager User s Guide Volume I Chapter 6 Adding a Participant to a Conference Lg Defining Dial out Participants You can manually add dial out participants to the conference The participant properties change according to the participant type and network connection The following procedure assumes that the default participant parameters will be used Therefore only the parameters that you must de
57. ility of the MCU resources Click the Meet Me Per Conf tab The Properties Meet Me Per Conf dialog box opens Properties Product Management xi General Settings Participants Meet Me Per Conf Recording Meeting Room p MeetMe Service ISDN Service e Dial in Number H 323 Service H 323 Network Servi H Cancel Apply Help 10 13 Chapter 6 Defining a New Audio Conference Select the Limited Sequences check box to limit the number of times that the Meeting Room can be activated If this check box is cleared the Meeting Room can be activated an unlimited number of times In the Number of Occurrences field determine the number of times the Meeting Room can be activated 1 means that the conference can be activated once and then it will be deleted from the system 2 or more means that the conference can be activated that number of times and the conference remains in sleep mode in between recurrences In the Meet Me ISDN Service pane click the Plus button to define dial in numbers for this conference If you do not define a dial in number the system will assign a dial in number from the range of dial in numbers defined in the Network Service The H 323 Network Service prefix is automatically assigned to the conference after the Meeting Room is saved on the MCU It is then displayed in the first row of the Meet Me H 323 Service table To add pref
58. in the ISDN Network Service The number is assigned only when the Entry Queue definition is saved by clicking the OK button H 323 and SIP participants dial the Entry Queue directly as described in see Chapter 5 Connecting to a Conference Entry Queue on page 5 5 2 Enter the name of the ISDN T1 CAS Network Service exactly as it is defined in the Network Services list the system is case sensitive 3 Enter the first dial in number to be assigned to the Entry Queue This number must be part of the dial in numbers range defined for the selected ISDN T1 CAS Network Service For more details regarding the dial in numbers range see the MGC Administrator s Guide Chapter 3 4 If required enter the second dial in number to be assigned to the Entry Queue 5 Click OK The dial in number is added to the table in the Entry Queue Properties 6 In the Entry Queue Properties dialog box click OK to complete the Entry Queue definition 6 3 MGC 25 Getting Started Guide The New Entry Queue is added to the Meeting Rooms Entry Queues amp SIP Factories list MGC Manager VERSION 8 0 0 9 Misi File Edt View Template DataBase Directory Options Window Help AREE 172383 086160 1499 254 es TB av mossage servies FA Gz Network Services EH operators EHTE Gateway Configuration EE AE Profies E Record
59. ing Links 483 on Going Conferences o on Going Gateway Sessons 0 ane i ardfonfab Product Management 1 2580 5 av Ready E PMem5 B RMem2i Frag 0 cre Nu To set the Audio Only Entry Queue as the default Entry Queue see Chapter 7 Creating an On Going Video Conference on page 7 6 Chapter 6 Defining a New Audio Conference Defining an On Going Audio Conference The following procedure describes the main parameters required to define an Audio conference without Encryption For a detailed description of all parameters see the MGC Manager User 5 Guide VoicePlus Edition Chapter 2 To define a new On Going Audio Conference 1 Expand the MCU tree 2 Right click the On Going Conferences icon and then click New Conference On Going Conferences 1 New Operator Conference Print All Paste Paste 4s Geri Ctrl P The Conference Properties General dialog box opens Properties Product Management General Settings Participants Recording J Meet Me Per Cont Conference Type Standard Operator T Entry Queue Access p Media Audio Meeting Room C Video Audio Conf Entry Password a Web Chaitperson Password Numeric ID I UserDefned OOO UserDefned2 User Defined 3 i Cd Supported Network Cie IP ISDN ATM MPI Remarks Remarks History Cancel Apply H
60. itch On Going Gateway Sessions 0 B Partiapants queueto E Reservations o i Meeting Rooms Entry Queues amp SIP Factories 1 BR audo only Name Status Connection Network Part iB Defaut Audio 25 198 253 D 1152 FQ Onodi o Empty Video Sw ch 25 188253 1D 1154 0 Connected J mge 25 190 108 mge 50 188 30 ge 0 188 31 MGC 25 A Ready tT P Mem5 MMR Mem 22 Frag 0 scr NUM If no participants were defined in the Reservation template the conference starts but contains no participants 5 4 MGC 25 Getting Started Guide Viewing the Conference Dial in Properties The dial in numbers and passwords needed to enter a conference including IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane To view the list of On Going Conferences and their dial in numbers Expand the MCU tree and then click the On Going Conferences icon The list of On Going Conferences with their Numeric IDs and dial in numbers are displayed in the Status pane Name Status Starts at Dial in Number iD Entry Password Numeric Id H323 Service Prefix E t Feb 04 2 407 9251996 210181 1001 C A Feb 04 2 14625 0385 In some configurations the ISDN PSTN number is truncated by the PBX and you must add the appropriate prefix to the dial in number that is displayed in the Status pane Chapter 5 Basic Operation Connecting to a Confe
61. ixes for H 323 participants to dial using other H 323 Network Services click the Plus button Click OK The Meeting Room is added to the Meeting Rooms Entry Queues and SIP Factories list e833 Meeting Rooms Entry Queues amp SIP Factories 2 S bbz l 6 11 MGC 25 Getting Started Guide Defining a New Video Conference The following entities can be defined for Audio Only conferencing e Define a Video Entry Queue e Start an On Going Video Conference e Set up a Video Meeting Room Defining a New Video Entry Queue You can create several Entry Queues each with a different set of parameters to match the parameters of target conferences If an Entry Queue is set to Video Switching the destination conference audio video and line rate settings must be identical to the Entry Queue settings or the participants will not be able to move to the target conferences In Entry Queues defined as Transcoding or Continuous Presence the line rate and video setting are the maximum set for participants connections However participants can connect at a lower rate using their endpoint capabilities The line rate and the video parameters used for connections to the Entry Queue are maintained when moving to the target conference If you have not already done so define an Entry Queue Service in the IVR Services before defining the Entry Queue For more details see the MGC Manager User s Guide Volume IT Chapter 2 Entry Qu
62. l errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules This equipment is identified by the FCC registration number If requested the FCC registration Number and REN must be provided to the telephone company Any repairs to this equipment must be carried out by Polycom Inc or our designated agent This stipulation is required by the FCC and applies during and after the warranty period Canadian Department of Communications EC Polycom Inc declares that the MGC 50 and MGC 100 with NET 2 4 8 cards are in conformity with the follo
63. lume I Chapter 3 MGC Manager Basics 2 In the Reservations Database window expand the Default folder to display the list of default Reservation templates Chapter 5 Basic Operation 4 Right click the icon of the appropriate Reservation template to start and then click Start Immediately If more than one MCU is connected select the name of the MCU to run the conference from the pop up list E Reservations in accoraos OOE Root Name LineRate gt Defaut tn 15 weboffice 8 Default Audio Ere Default COP 384 kbps Auto Continuou a Z Fian Default_Video 384 kbps Auto Continuou 3 rs capsw cP 384 kbps Auto Continuou F Fr video switch 3R4khns SA G7721 Video Swit EE Y F3 Arrow 188 138 Start Product Management New Participant Copy As Default Attending Print Template Cut Ctrl x Copy Ctrl C Paste Corley Paste fis Ctrl P Delete Del Properties Fle Edt femplate DataBase Directory Options Window Help ee em xp en i Had sal oe cf E HE Mous Network statis Connection L Product Management 1 Product Management 25 _ 1152 ug 22 2 Aug 22 2 1154 171178 188 124 Falcon 188201 188203 Q 18833 18834 18835 E 25 188253 Normal H EE Meu configuration i Default Audio 9 Video Sw
64. n To change the duration of an On Going Conference 1 In the Browser Monitor or Status panes right click the conference icon and then click Properties ES VONG The Conference Properties dialog box opens 2 Click the Scheduler tab 3 Modify the conference Ending Time 5 23 MGC 25 Getting Started Guide 4 Click OK The Conference Properties dialog box closes The conference s duration is changed Terminating a Conference Manually 5 24 You can manually end the conference before its scheduled end time Usually you will use this option when all the participants disconnected from the conference or if the meeting organizer has requested it To terminate a conference manually 1 In the Browser Monitor or Status panes right click the On Going Conference and then click Terminate Alternatively click the Conference icon and then click the Terminate button on the Conference Toolbar Monitor Monitor Filter New Partici Terminate Copy Conf Ctrl C amp Paste Participant Ctrl ta W I BEd Paste Participant As Ctrl P Lock Conference Young Print Reservation Data Video Force Drag amp Drop Properties A confirmation dialog box opens Click Yes The conference ends The conference icon is removed from the On Going Conferences list Chapter 5 Basic Operation Changing the Layout in a Continuous Presence Conference
65. n these conferences a participant can connect to the conference directly by means of the Meet Me Per Conference dial in number or through the Entry Queue by means of the conference Numeric ID 11 Optional If an IVR service in which the conference password prompt enabled is assigned to the conference enter the conference password digits only in the Conf Entry Password box 7 7 MGC 25 Getting Started Guide 12 Optional In the Web Chairperson Password box enter the chairperson password if this option is enabled in the IVR Service assigned to the 13 conference Click the Settings tab The Properties Settings dialog box opens The parameters described here are the Basic parameters The Advanced parameters are usually not changed from their default values For more information about these Advanced parameters see the MGC Manager User s Guide Volume I Chapter 4 Default Conference Properties Product Management General Settings Participants Video Sources Resource Force Meet Me Per Conf Recording x p General Settings I Restricted Line Rate 2B m Media Settings n Part T Encryption Msg Service Type None H MsgSeviceNam SSS IF SilencelT F vTx 1000 Advanced gt gt Audio Alg 16 Siren7 G728 Dual Stream Mode None Ok Cancel Apply Help 14 Select the Restricted option if all ISDN participants use restricted lines whose line rate for ea
66. nd will be prosecuted to the maximum extent possible under law ies s Click Next The User Information screen opens User Information x Please enter your name the name of the company for whom you work and the product serial number Name iom Davis Company Video Solutions Serial PoLvcom _ co Cia cea Enter your name and the name of your company in the appropriate boxes For a standard installation enter Polycom in the Serial box Click Next Follow the on screen instructions to complete the installation process Chapter 3 Initial System Setup At the end of the installation procedure the Setup Complete window opens Setup Complete 8 Click Finish The MGC Manager software is now installed on your computer 3 5 MGC 25 Getting Started Guide Starting the MGC Manager The MGC Manager can connect to several MGC units simultaneously The first time you run the MGC Manager application or when a new MCU is added to your configuration you must first define each MCU s IP address and listening port number Initial IP Configuration Installing the MGC Manager before defining its connection parameters in the MGC Manager application For details see Initial IP Configuration on page 3 1 in this guide The MGC unit has to be installed and its IP address properly configured Starting the MGC To define an MGC connection M Pa On the Start Programs
67. nference organizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference The MGC Manager enables you to mute a participant s audio and or video signals A participant whose audio or video signal is muted hears and sees the other participants However the other participants cannot hear or see the muted participant Alternatively participants audio and video signals can be muted from their own codecs through the endpoint s application Chapter 5 Basic Operation To mute a participant using MGC Manager In the Monitor or the Status pane right click the participant icon and then click Mute Audio to mute the audio signal or click Mute Video to mute the video signal Alternatively click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar Disconnect Participant Ctrl T Move Participant Copy Participant Ctrl C Cut Ctrl x Delete Del Exclusive Speaker Q amp A Management gt Ctrl M Turn Off AGC Properties The menu changes to UnMute Audio or UnMute Video respectively The appropriate Audio W or Video Z icon appears in the Audio or Video columns of the Monitor and Status panes For information about additional muting options refer to the MGC Manager User s Guide Volume I Chapter 6 Locking and Unlocking a Conference You can lock or unlock On Going Conferences and thu
68. nge IP configurations click the IP button To change ISDN configurations click the ISDN button For information regarding the configurable fields in the relevant dialog boxes see Network Configuration Wizard on page 3 9 For additional information abut setting the Network Service as default see the MGC Administrator s Guide Chapter 3 Setting the Default Network Service 4 Conference Types Different conference types are available according to their initiation modes reservationless conferences and scheduled conferences On demand Conferences Reservationless Conferencing Reservationless conferencing enables you to immediately start and connect to On Going conferences from your endpoint with no advanced scheduling The MGC Manager offers two methods for Reservation less conferencing e Ad Hoc Conferencing e Meeting Rooms Ad Hoc Conferencing In Ad Hoc conferencing the participant connects to an Ad Hoc enabled Entry Queue An Entry Queue is a special routing lobby to which one or more dial in numbers are assigned The participant is prompted for the destination conference Numeric ID If no conference with a matching Numeric ID is running the system creates a new On Going conference provided the participant has the permission to do so The new conference is created according to the conference parameters defined in a Profile assigned to the Entry Queue In this method the conference Profile is created only once and i
69. ntial number on the card For example 1 6 indicates that two units unit 1 and unit 6 are used to run conferences Faulty Units Indicates whether there are units on the card that are faulty and the displays the sequential number of the faulty unit Disabled Units Indicates the units that were disabled by the operator The units may be disabled using the card s right click menu Num Units Indicates the total number of units available for each module For additional information see the MGC Manager Administrator 5 Guide Chapter 4 The configuration of each card can be checked and for specific cards modified if required Any operator can view the card s configuration settings Only an operator defined as Superuser can modify the configuration settings of a card 8 11 MGC 25 Getting Started Guide Viewing Module Parameters Each card is automatically identified by the system as well as the versions of the programs embedded in it These parameters can be viewed in the card Properties Card Settings dialog box You may want to view the card parameters disable one or more of the card s units or modify the card configuration To view any card parameters e Right click the slot containing the card and then click Properties Card Settings Common Parameters MUX Plus Parameters Slot Number f Card Type MUx 10 7 Hardware Version 1 27 0 Physical Slot Number fi Serial Number 51221 Status
70. o an MCU Configuring the Network Services 4 To define a new MCU 1 In the Browser pane right click the MCU Network icon and then click New MCU MCLs Network New MCU The Add MCU dialog box opens Add MCU x Name IP ddress Product name MCU Ver m MCMS Ver Cancel Advanced gt gt In the Name box enter the name of the MCU using up to 20 characters no comma period or semicolon Specify a name that clearly identifies the MCU In the ZP Address box enter the IP Address of the MCU The IP address should be identical to the one configured in the LCD Display during the Initial IP Configuration settings Click OK The Add MCU dialog box closes A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon gR MCUs Network C B1 Mac 25 3 7 MGC 25 Getting Started Guide Connecting to an MCU Once the MCU connection parameters are defined the MGC Manager can be connected to all defined MCUs simultaneously The MGC Manager allows you to set up conferences make reservations monitor On Going Conferences and perform other activities on several MCUs The MGC Manager reports the status of each MCU connection Initial IP Configuration Installing the i MGC Manager To connect the operator workstation to an MCU 1 Inthe Browser pane expand the MCUs Network tree A list of MCUs appears below t
71. o default entry queue is defined in the system the call is disconnected SIP participants When a new conference reservation or Entry Queue is defined the conference or Entry Queue registers with the SIP proxy SIP participants dial the conference Entry Queue URI using the format Conference or Entry Queue name domain name For example MRO1 polycom com or EQ1 polycom com Usually for SIP conferencing an Ad Hoc Entry Queue is used In this scenario the first participant dials the Entry Queue and creates a new conference while the other conference participants dial directly to the conference using the conference name or Numeric ID When dialing from a Microsoft Windows Messenger endpoint that does not have DTMF capabilities the first participant who creates the new conference in Ad Hoc Conferencing enters the Entry Queue name followed by the target conference name and the numeric ID in the format EQ Name Target Conference Name Target Conference Numeric ID For example EQ1 sales 12345 In this example the Entry Queue name is EQI1 and a new On Going Conference by the name sales with the Numeric ID 12345 will be created on the MCU You do not need to add the domain name to the conference name as it is automatically added by Microsoft Windows Messenger when the request is sent to the SIP server Chapter 5 Basic Operation Monitoring On Going Conferences You can monitor conferences and perform various operations while
72. once Example 9251921 5 Inthe Connection Type box select Dial out if the MCU operator calls the participant 6 In the Interface Type box select the Network Protocol used to connect the participant to the conference ISDN H 323 or SIP 7 Define the participant properties as follows a Ifyou are defining an ISDN participant In the Participant Phone Numbers box enter the participant s number 5 15 MGC 25 Getting Started Guide 5 16 10 11 b If you are defining an H 323 participant In the Participant IP box enter the IP address of the participant s endpoint Alternatively in the Alias Name field enter the Alias of the endpoint as registered with the gatekeeper and then select the Alias Type Only H323 ID digits and letters and E 164 only digits are supported Use this option if a gatekeeper is defined in the H 323 Network Service c Ifyou are defining a SIP participant In the SIP Address box enter the endpoint address in the format user name domain Note that the SIP URI adheres to URI rules no spaces or special characters such as commas quotation marks inverted tags and so forth in either the name or the domain part In the User Defined fields enter general information about the participant if required If you are defining an Audio Only participant click the Audio Only check box If you are adding a participant to an Audio Only conference this option is automatically selected and
73. operties to modify all the technical properties of the network 4 Click OK to confirm dialog box closes and the new IP Network Service appears in the IP Network If you are defining only the IP Network Service the Network Configuration Ly Services list You must reset the MCU If you are defining both IP and ISDN Network Services the Network Configuration Wizard dialog box is displayed To configure an ISDN Network Service 1 Click the ISDN button Network Configuration Wizard x You need to configure both IP and ISDN Network Services Click a button to start its configuration or click Exit to quit 3 13 MGC 25 Getting Started Guide The ISDN Configuration dialog box opens x 2 ISDN Service Name ISDN Setting D r PRI 14 PRI 1B 6 Line Type T T 6 Switch Type AT amp T 45S x For NFAS or Leased 24 configuration create a new network service Under MCU Configuration ISDN Default Service F Dial In Numbers Range O From tw To a Cancel 2 Inthe ISDN Service Name box enter a name or use the default name ISDN Default Service 3 Select the PRI JA check box to define the parameters of the first ISDN span If a second span is connected to the MCU select the PRI 1B check box From the Line Type drop down list select either T1 usually in the U S or E1 usually in Europe 6 From the Switch Type drop down list select the brand and revision level
74. ources of both participants together In this case the non encrypted participant is allocated 1 port and the encrypted participant 2 ports totalling 3 ports ISDN The ISDN participants section of the Resource Report differentiates between encrypted and non encrypted participants listing both Assigned and Available ports for both non encrypted and encrypted participants The Available port column lists the total number of ports that can be allocated to encrypted and non encrypted participants For example at a line rate of 128 Kbps up to 12 non encrypted and 8 encrypted participants can connect to conferences running on the MGC 25 Ata line rate of 384 Kbps 5 non encrypted and 5 encrypted participants can connect to conferences running on the MGC 25 PSTN PSTN does not support encryption The system lists the number of ports that are available to non encrypted participants for connection using rates up to 64 Kbps The following information is displayed Table 8 2 Resource Report Details ae al Number of The total number of dial in participants for which Undefined resources have been assigned in Meet Me On Participants Going Conferences and soon to begin within 5 minutes reserved conferences Chapter 8 MGC 25 Management Tools Table 8 2 Resource Report Details Continued ic IP Participants IP Participants VOIP The number of participant resources that are assigned available for IP participants of
75. ow Allocation Method all the resources are allocated The selection of the mode can be done only when no conference is running The following modes are available e Circular default The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers For example if the last used unit is 2 the next time a conference is run the system will allocate units starting with unit 3 provided that unit 3 is free This mode should be used when you suspect that there may be faulty units allowing the system to allocate other units for the conferences while the faulty units are replaced or reset However this mode should not be used when debugging the system as the problems will be inconsistent if the problematic units are not used constantly Chapter 8 MGC 25 Management Tools Table 8 1 Resource Report Total Participants Display fee id oe aetes Port Unit e Terminal The system always starts the unit Allocation Method allocation from the first free unit on the first card continued This mode may be problematic when there is one faulty unit especially if it is the first or second that prevents the system from running conferences However this should be the selected mode when debugging the system 2 To view participant resources per network type and connection rate click the Details button The Resource Report Details section opens Resources Re
76. p 23 2002 11 57 38AM_ CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 1 Sep 23 2002 11 01 35AM_ CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 6 Sep 22 2002 11 57 38PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT_FAILURE File mvepentl cpp Line 3599 Code 1 RetAddr1 0x003dd733 Ret ddr2 0 Sep 22 2002 09 57 52PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT_FAILURE File mvcpentl cpp Line 3599 Code 1 RetAddrl 0x003dd733 RetAddr2 0 Sep 22 2002 09 57 52PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT_FAILURE File mvcpentl cpp Line 3599 Code 1 RetAddrl 0x003dd733 RetAddr2 0 Sep 22 2002 09 57 46PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT_FAILURE File mycpentl cpp Line 3599 Code 1 RetAddrl 0x003dd733 RetAddr2 0 Sep 22 2002 08 56 36 PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT_FAILURE File mvcpentl cpp Line 3599 Code 1 RetAddrl 0x003dd733 RetAddr2 0 Sep 22 2002 08 56 36PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT_FAILURE File mycpentl cpp Line 3599 Code 1 RetAddrt init Save to file 8 14 Chapter 8 MGC 25 Management Tools The following columns appear in the Faults report Table 8 6 Faults Columns r e oo Lists the date and time that the fault occurred This column also includes the icon indicating the fault Level The Levels and their icons are detailed in the Level field Category Lists the type of fault The following categories may be listed e File the fault is caused when a problem is detected in one o
77. port x r Total Participants Number of participants from all types 24 according to configuration Help PortUnitAloc Method Circular z Close r Undefined Participants Number of undefined participants Sena L Assigned 3 r IP Participants Number of IP Participants by rates _Assigned Available VOIP 0 13 128 3 13 384 0 13 768 0 6 E1 0 3 M ISDN Encrypted Participants Number of ISDN Participan Assigned NonE Available NonE Assigned Encryp 128 0 12 0 8 256 0 7 0 7 384 0 5 0 5 512 0 3 0 3 768 0 2 0 2 Assigned Available Number of PSTN participants 0 a p Video Resources Video Resources Assigned Available Continuous Presence Participants 0 6 Conferences on Port 0 6 Both ISDN and IP encrypted participants require more resources than non encrypted participants The number of ISDN participants that can connect to the MCU changes according to their use of encryption The resource report reflects these MGC 25 Getting Started Guide changes Resources are shown by their actual port numbers listing both the Assigned or Available number of ports IP In the IP section of the Resources Report both non encrypted and encrypted participants are grouped together For example if one encrypted and one non encrypted participants using a line rate of 128 Kbps attend a conference the resource report displays the sum of the used res
78. r right click the MCU icon and then click Faults For details about Faults see the MGC Administrator s Guide Chapter 5 PRI Errors R Red Alarm No connection is detected There are no physical or higher layer protocols established The line cannot be used for service when a red alarm is detected Check the network cable Y Yellow Alarm The system is receiving a Far End Alarm Failure This failure indicates that layer 1 and layer 2 protocols have been established but the layer 3 protocol is not yet established The line cannot be used for service when a yellow alarm is detected Check the network cable and contact your service provider N Normal D D Channel not established Check the network cable and contact your service provider LAN Errors L Link Down There is no signal from the network N Normal 2 5 MGC 25 Getting Started Guide 2 6 Table 2 1 Alarms Shown in the LCD Display Window Control L Link Down There is no signal from the network LAN errors N Normal To return to the Main Menu use the left right buttons to highlight the OK option and then press the Select button Net Status The Net Status display lists all network links with their available statuses If there are no active alarms selecting the Net Status option shows the System Idle display MGC 25 Net Status ak LANIA N PRI 1B Y LAN 2A LI PRI 2A N PRI 2B Y OK Network statuses a
79. r in this box If a DHCP is used the IP address of the default router is automatically retrieved from the DHCP server and cannot be modified DNS Select this check box to indicate that a DNS server is used in the network and then select e Specify to enter the IP address of the DNS server Auto to automatically detect the primary DNS IP address provided the DNS Server is defined in the DHCP and if the DHCP obtain IP Address Automatically check box was selected 3 11 MGC 25 Getting Started Guide Table 3 1 IP Configuration Parameters Continued ee ee DNS Server IP_ If DNS Specify was selected this field is mandatory Address Enter the IP address of the primary DNS server to be used for name translation Local Domain Enter the domain name where the MCU is installed Name The name of the domain includes the host part of URL or URI for example polycom com This field is used both for SIP proxy registration and DNS resolution and therefore it is required if you are using DNS servers in this service H 323 Select this option if this Network Service will be used to connect to H 323 participants Gatekeeper Select this checkbox if a gatekeeper is used with this Service Gatekeeper IP Enter either the gatekeeper s host name if the DNS Address or server is enabled and the gatekeeper is registered with Name the DNS or IP address LAN 1 H323 ID The H 323 identification is a number used to identify
80. ration is displayed 3 1 MGC 25 Getting Started Guide 3 2 2 Start by modifying the IP Address Using the Left Right buttons move to the desired number to modify Left Right Buttons IP Configur IP Address Net Mask D Gateway Using the up down buttons modify the number The number value range is 0 255 To scroll through the numbers by tens keep the button pressed P Address Up Down Buttons Net Mask D Gateway After modifying a component press the Right arrow button to move to the next component to modify Press the Left arrow button to return to a previous component Repeat steps 2 to 4 to modify the remaining components of the IP address Press the Right arrow button to move to the Subnet Mask IP number The Subnet Mask is assigned values according to the IP address entered If you do not want to modify the Subnet Mask press the Right arrow button until you reach the Default Gateway number If no additional changes are required skip to step 8 Enter the IP address of the Default Gateway if the MCU is connected to a network other than the one used by the PC running the MGC Manager After completing the modifications of all numbers press the Right arrow button Q until OK is selected and then press the Select button A notification that the system will be reset is displayed Press the Select button to reset the system Chapter 3 Initial System Setup
81. re described in Table 2 1 IP Configuration The ZP Configuration function is available in the Main Menu and is displayed automatically the first time you access the system The JP Configuration display shows the IP address Subnet Mask and Default Gateway values of the system IP Configuration IP Address 129 254 004 008 Net Mask 255 255 255 000 D Gateway 123 123 123 001 oK To modify these values follow the instructions on page 3 1 Chapter 2 Hardware Description and Installation To save the values and reset the system use the left right G buttons to select OK and then press the Select button Alternatively to return to the Main Menu without saving changes use the left right buttons to select Cancel and then press the Select button The OK option appears only if a component has been modified When the cursor is on the first component of the IP address you can press the left arrow button to access the OK and Cancel options System Reset The System Reset function is available from the Main Menu Reboot Press OK to reboot the system oK To reset the system use the arrow buttons to select OK and then press the Select button To cancel use the arrow buttons to select Cancel and then press the Select button Manual System Reset You can reset the system manually at any time by holding down the left and right buttons simul
82. rence Entry Queue Defined dial in participants can connect to any conference by dialing the conference dialing string ISDN H 323 or SIP The MCU identifies their CLI or IP address as defined in the participant properties and routes them to the appropriate conference Dial out participants must be defined in the conference Undefined participants can connect directly to conferences defined as Meet Me per Conference or Meeting Room by dialing its dial in string If required the participants enter the conference password before joining the conference Undefined participants can also connect to a single dial Entry Queue to access conferences The dialing methods are the same as for the conference Once participants connect to the Entry Queue they are routed to their conference according to the conference numeric ID or password that they enter In the default templates just the Audio Only template is defined with Entry Queue Access To create a new video conference with Entry Queue Access see Creating an On Going Video Conference on page 7 6 Dialing in to a Conference Entry Queue Undefined dial in participants can access the conference using the following methods ISDN PSTN Participants Audio Only PSTN and ISDN Video participants dial the conference Entry Queue ISDN dial in number as assigned to the conference Entry Queue by the operator or automatically by the MCU The dial in number can be viewed in the MGC Manager Status
83. rence Participants Name 4 Name Vaughn Video EQ Switching 102 _ 000 wf I Seach New Z Alow Undefined Parties Min Participants 7 gt Max Participants auo Pre Defined Participants Fie C Documents and Settings ashen My Documents My Templates Pat I DiakOut Manually Browse From database From directow Cancel pi Hep MGC 25 Getting Started Guide 6 10 Usually Meeting Rooms include undefined participants However it is possible to add defined participants from the Pre Defined Participants list by selecting the participants and then clicking the gt gt button Alternatively you can define a new participant by clicking the New button In the Min Participants box define the total number of participants for which the system reserves resources This number should include the number of defined participants as well as undefined participants If you enter 0 no resources will be reserved for the conference However participants will be able to connect to the conference if there are available resources In the Max Participants box enter the total number of participants who can connect to the conference at one time including both the defined and undefined participants This option saves resources for other conferences When set to Auto the maximum number of participants is determined by the maximum number of participants in a conference supported by the MCU or by the availab
84. rticipant to the conference To manually establish a Dial out connection e In the Monitor pane Status pane or Browser pane right click the participant icon and then click Connect Participant Alternatively click the Participant icon and then click the Connect button on the Participant Toolbar Connect Participant Ctri R Move Participa Copy Participant Ctrl C Cut Ctrl x Delete Del Q amp A Management gt Dial In Ctrl I Properties You can connect several participants in one operation using the standard Windows conventions for multiple selection During the connection attempt the participant status changes to Connecting in the Connection column and then changes to Connected once the participant s connection is established accidentally disconnected from the conference For more details see the MGC 5 The MCU can be configured to automatically reconnect participants who were Administrator s Guide Chapter 5 Chapter 5 Basic Operation Disconnecting Participants When a participant does not need to continue in a conference you can disconnecting or delete the participant When you disconnect a participant the resources assigned to the participant remain allocated and the participant s parameters remain in the system memory This allows you to reconnect the participant if necessary Deleting a participant completely removes the participant s definition from the conference and releases the
85. s control access of undefined dial in participants to these conferences The Lock Unlock option is dynamic and can be applied any time before or during the conference This feature is used to Limit the number of undefined dial in participants connecting to the conference in order to save resources Prevent other participants from connecting to the conference once all the required participants have already been connected 5 21 MGC 25 Getting Started Guide To Lock or Unlock a conference e Right click the conference icon and then click Lock Conference or Unlock Conference Alternatively click the Conference icon and then click the Lock button or Unlock button on the Conference Toolbar Monitor Monitor Filter New Participant FS Terminate Del Refresh Video Copy Conf Ctrl C Paste Participant Ctrl pu i DEG Paste Participant As Ctrl P Lock Conference VOGN Print Reservation Data video Force Drag amp Drop Properties Changing the Conference Duration 5 22 It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time The conference can be extended either manually or automatically or terminated To automatically extend or terminate a conference refer to the MGC Manager User s Guide Volume I Chapter 6 You can change the conference duration even after the conference has started Chapter 5 Basic Operatio
86. s used repeatedly to create numerous conferences This conferencing method is often used to globally enable all employees in an organization to start On Going Conferences from their endpoints without having to define the conference parameters for each employee and for each conference When authentication with external database application is configured for the Entry Queue and for the conference the MCU verifies with the external 4 1 MGC 25 Getting Started Guide database application whether a conference with a specific Numeric ID may be started This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences For more information about Ad Hoc conferencing see the MGC Manager User s Guide Volume IT Chapter 3 Meeting Rooms Meeting Rooms are conferences created once with no starting date or time no reserved resources and it can be activated as many times as required The Meeting Room remains in passive mode until the first participant connects to it and activates the conference To start the conference you simply let the participants know the start date and time dial in number and the Numeric ID of the conference No prior booking is required The conference returns to passive mode once the conference ends and remains in the MCU memory until the next activation In this mode a Meeting Room is usually defined for each of the employees in your organization This may require t
87. sages An IVR service allows participants to interact with the MCU by using DTMF codes and provides functionalities such as Conference Entry password Conference Chairperson identification Roll Call Invite and Click amp View For more information about IVR see the MGC Manager User s Guide Volume IT Chapter 2 If you have selected IVR in the Msg Service Name list select the name of the predefined IVR Service for the conference If left blank the default IVR Service is automatically selected if one is defined If required select the Conference On Port option if available if Continuous Presence was selected in the Video Session area of the MGC 25 Getting Started Guide 7 10 19 20 21 22 23 Conference Properties General tab For more information about COP see Video Conference Types on page 4 3 To force all participants to use encryption select the Encryption check box For details about Encryption and encrypted conferences see the MGC Manager User s Guide Volume II Chapter 1 The Dual Stream mode and the Audio Algorithm are advanced features For more information about these options see the MGC Manager User 5 Guide Volume IT Chapter 1 Dual Stream Modes and the MGC Manager User s Guide Volume I Chapter 4 Video Conference Parameters Optional Click the Participants tab to add predefined participants to the conference For more information on adding participants to a conference see
88. scription see MGC Manager User s Guide Volume IT Chapter 2 Define the dial in numbers for the Entry Queue For more details see Chapter 6 Click OK 7 3 MGC 25 Getting Started Guide The new Entry Queue is added to the Meeting Rooms Entry Queues amp SIP Factories list Meeting Rooms Entry Queues amp SIP Factories 14 AAAA Bye Aviv Aviv PYX CP Meeting Room_admin1_75911 Default Conference Dra ntryQueuel a RaT Nia PE Bye EQ2 Setting an Entry Queue as Default A default Entry Queue can be defined for the MCU regardless of the dialed IP card The new default Entry Queue can be either a video Entry Queue or an Audio Only Entry Queue Participants are automatically routed to the default Entry Queue when dialing one of the following strings Network Service Prefix Numeric ID when the numeric ID is incorrect Network Service Prefix Numeric ID Password when the numeric ID is incorrect Network Service Prefix only IP address of IP card Numeric ID when the numeric ID is incorrect IP address of IP card Numeric ID Password when the numeric ID is incorrect IP address of the IP card only To set an Entry Queue as default In the Meeting Rooms and Entry Queues list right click the Entry Queue and select Set as Default Se ame I Set As Default g Delete Del a Copy Entry Queue Ctrl C F Create Reservation From Entry Queue Properties The default Entry Queu
89. se brackets or a shelf Never install the MGC 25 system by only fastening the front screws to the rack Network Equipment Numbers and Addresses gy Obtain the following information from your network administrator e IP address for the MGC 25 e Subnet Mask for the MGC 25 e Default Gateway IP Address optional e Gatekeeper IP Address if applicable For ISDN configurations obtain the following definitions of your equipment and information from your network service provider e PRI line s or Leased Line s e Directory number range s e Switch Type e Line Coding e Line Framing e Numbering Plan e Numbering Type If the MGC 25 has to be connected to the public ISDN network an external CSU or similar equipment is needed 1 3 MGC 25 Getting Started Guide MGC 25 Specifications Table 1 1 lists the specifications of the MGC 25 unit Table 1 1 MGC 25 Unit Specifications Free space above MCU not required Power Supply AC Input 100 240 VAC 50 60 Hz Power Consumption AC Maximum Power AC Voltage up to 2 AMP at 100 VAC 1 AMP at consumption 240 VAC Environment Operating temperature 1040 50 104 F Storage temperature 4070 407 158 F Relative humidity 15 90 no condensing Power up Remote 1 4 Chapter 1 Before You Begin Table 1 1 MGC 25 Unit Specifications External Communications Network interfaces ISDN T1 PRI E1 PRI Multirate ISDN HO NFAS Leased Lines T1 E1 T1 CAS
90. selves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices Russian Communication Certificate MGC 25 complies with the Russian Ministry of Communication requirements stated in certificate OC 1 MM 15 CCC Munucsasn Poccuu Chinese Communication Certificate mA JEN A Brain ARS PATERNAL Te RAN OLR Theis 2A OTA THOR IST Tali Korean Communication Certificate Class A Equipment Please note that this equipment has been approved for business purposes with regards to electromagnetic interference If purchased in error for use in residential areas you may wish to exchange the equipment where you purchased it Table of Contents Before You Beg lt scc cs dae eciecas sees asiws ace cede 1 1 System OVELVIEW is edstndcnd aa io 64 nae ee oa Be dale Rea 1 1 Safety Requirements s smsi nuna suaire i a aa a ee ee eee 1 2 General Site Requirements 000 000 0000 1 3 Placement of the System 0 0 0 0 eee eee ee 1 3 Network Equipment Numbers and Addresses 1 3 MGC 25 Specifications 0 0 0 eee eee eee 1 4 Hardware Description and Installation 2 1 Hardware Description 00 cece eee eee eens 2 1 Front Panel s c10 vas83 stew che danced Seas Bisa ea etd 2 1 Rear Pane 3 03 1dew siya iden ated deen edinw ast bob ea ales 2 2 Don SG ia ds doops eee he de ioe e ed ana ad aden eS 2 2
91. tailed description of the fields refer to the MGC Manager User s Guide Volume I Chapter 4 A 1 MGC 25 Getting Started Guide Default Audio Conference Template Properties A 2 a Default Audio empty to be allocated by the system Conf Entry Password Web Chairperson Password empty to be allocated by the system Supported Network IP ISDN ATM MPI Remarks empty Remarks History empty disabled Starting Date current date Starting Time current time Encryption No disabled Enable IVR Service Appendix A Default Templates Parameter Value Msg Service Name empty the default service is selected Sine a announcement Participants Pre Defined Participants contents of displayed Pre Defined Participants File Conference Participants empty MGC 25 Getting Started Guide A 4 Parameter Allow undefined Participants Min Participants Max Participants Pre Defined Participants File Dial Out Manually Meet Me Per Conf Meeting Room Limited Sequences Meet Me Service Recording Enable Recording Yes disabled Auto as previously selected No disabled Appendix A Default Templates Default_COP Conference Template Properties Fae N empty to be allocated by system Conf Entry Password Web Chairperson Password empty to be allocated by system C seed Starting Date current date Starting Time current time MGC 25 Getting Started
92. taneously POLYCOM MGC 25 172 022 139 081 Unified 24 No Active Alarms 2 7 MGC 25 Getting Started Guide Hardware Installation Installing the MGC 25 in a Rack There are two methods to install the system in a rack e Install brackets supplied by the rack manufacturer on each side of the rack on which the MGC 25 is placed Secure the system by fastening four screws to the rack on the front panel Place the system on brackets that have been installed according to rack manufacturer specifications e Install a shelf supplied by the rack manufacturer Place the MGC 25 on top of the shelf Secure the system by fastening four screws to the rack on the front panel Place the system on a shelf that has been installed according to rack manufacturer specifications Chapter 2 Hardware Description and Installation Placing the MGC 25 on a Desktop Place the system on a secure flat and clean surface and avoid placing anything on top of the system Connecting Cables Connect the following cables e Power cable insert the connector firmly into the socket so that almost all of the narrow section of the connector is inserted e ISDN PRI or T1 CAS cables optional e LAN network cable optional e Control LAN cable to the LAN network with MGC Manager PC C Ey
93. ted Sequences Meet Me Service Recording Enable Recording Value No disabled No disabled 1 full screen Yes None No disabled
94. to connect participants to the conference Select IP to allow only IP participants to the conference In the Video Session area select Video Switching Transcoding or Continuous Presence For more information about these types of conferences see Video Conference Types on page 4 3 When selecting Continuous Presence you can select Classic or Quad Views for the different layout options If JP only is selected the Software option is enabled in the Video Session Continuous Presence box Continuous Presence Classic offers 20 different video layouts suitable for conferences of up to ten participants Continuous Presence Quad Views offers 8 different video layouts including layouts that are suitable for very large conferences Continuous Presence Software allows Continuous Presence conferences to be set up with two types of Video Layout formats 2x1 and 2x2 To have participants access the conference through an Entry Queue select the Entry Queue Access check box If selected the participant must dial the Entry Queue dial in number and enter the correct conference Numeric ID in order to be transferred to this conference To allow undefined participants who were not defined prior to the conference start to connect directly to the conference without going through an Entry Queue select the Meet Me Per Conference check box You can define the conference to be both Entry Queue Access and Meet Me Per Conference I
95. ubstantial changes to the MCU hardware or when there are problems with the MCU If a reset is performed while running On Going Conferences at the end of the MCU Startup these conferences are automatically restored with all the defined participants in Standby state and will be reconnected to the conference When the MCU is started only the list of near future reservations is loaded to the MCU memory while the information of all other reservations are kept on the MCU s hard disks resulting in faster loading time To reset the MCU F3 Arrow 0 Disconnect IP Configuration Right click the MCU icon and then click Reset MCU New Reservation Resource Report System Configuration CDR MCU Time Faults MCU Utils Retrieve Diagnostic Files Fast Configuration Wizard Play Batch Telnet X IP Terminal SNMP Create SSL Certificate Request Send SSL Certificate Stop Current Indication Repeating Remove MCU Properties When the MCU is resetting the MCU icon changes accordingly MGC 25 Getting Started Guide 8 18 A Appendix A Default Templates Five default Reservation templates are installed with the MGC Manager e Audio Default Audio e COP Default_COP e Video Default_Video e Software Continuous Presence SW CP e Video Switching Video Switch This appendix lists the values of the fields in the default templates For a de
96. ueue 4 4 An Entry Queue is a special routing lobby that is used for routing participants to their target conferences One or several dial in numbers are assigned to the Entry Queue and they are used by callers to all conferences Once callers are connected to the Entry Queue they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords optional Both Video and Audio Only conferences can be accessed from an Entry Queue For information about defining an Entry Queue see Chapter 6 Defining a New Audio Only Entry Queue on page 6 1 or Chapter 7 Defining a New Video Entry Queue on page 7 1 Basic Operation This chapter describes how to start monitor and manage On Going Conferences Reservation Templates A Reservation template includes the conference parameters such as the conference media audio video video session type line rate video protocol and other video parameters IVR and more The reservation can include the conference participant parameters Default Reservation Templates Five default Reservation templates are installed with the MGC Manager Default Audio Audio Only with Default IVR service Default_COP Conference On Port at 384 Kbps Default_Video Continuous Presence Conference at 384 Kbps SW CP Software Continuous Presence H 323 only at 384 Kbps Video Switch Video Switching at 384 Kbps In order to run a Default_Video or Default_COP conferen
97. wing relevant harmonized standards EN 60950 1992 Including Amendments 1 2 3 amp 4 EN 55022 1994 EN 50082 1997 Following the provisions of the Council Directive 1999 EC on radio and telecommunication terminal equipment and the recognition of its conformity Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections them

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