Plantronics H51(N) User's Manual
Contents
1. for the Call Center 9J PLANTRONICS Select the headsets and headset amplifiers that meet the needs of your call center agents First choose a HEADSET from a wide selection of industry leading styles Then choose the AMPLIFIER to tailor a system to your environment Plantronics also offers CORDLESS solutions for the call center manager where mobility means improved response times and competitive advantage Plantronics is the technology leader in communication solutions provid ing the industry s widest choice of best in class products More call centers partner with Plantronics than with anyone Headset Selection Guide All headsets are available in H Series and Polaris direct connect models Choose your headset style over the head over the ear convertible or behind the head Convertible Model This innovatively designed convertible headset will satisfy all your agents wearing preferences and simplify your inventory management requirements Converts from over the head to over the ear right or left side wearing styles and is available with our trademark voice tube or noise canceling microphone DuoPro Convertible Headset Family H171 N Best in class versatility soun quality and comfort in one innovative stylish headset Breakthrough ergonomic combine for the most demanding extended use 3 0 67 oz 19 g Over the ear NS New DuoPro Behind the head Headset H181 N DuoPro2. gration with audible visual cues for outgo ing volume tone control and mute Add one touch call answering convenience with the optional HL10 telephone handset lifter Shown with HL10 Telephone not included HL10 Handset Lifter Accessory for A20 and CA10 This must have accessory featuring remote ring detection adds remote call answer and end capability to CA10 cordless systems and one touch call answering convenience to A20 corded desktop systems Stylish design fits discreetly under your telephone handset CA10 Cordless Telephone Headset Amplifier Perfect for the call center supervisor or mobile agent who must be on call from anywhere on the floor Using a 900 MHz design the CA10 connects to your corded business telephones and the compact remote delivers range of up to 150 feet Add and optional HL10 handset lifter for remote call answering and ending Headset Telephone T10H Headset Telephone This analog amplifier features a complete telephone dial pad A great cost effective solution for 3j PLANT RO NI S outbound calling when no phone terminal is available and it can be used with all Plantronics call center headsets Includes in use indicator and headset stand For more information please contact your local supplier or visit www plantronics com
3. mmunications with your customers Direct Connect Headset Solutions Plantronics has partnered with leading telephone manufacturers to provide the following direct connect solutions with no additional amplifier required e Polaris direct connect headsets a complete solution for headset ready telephones e Adapter cables to connect your existing Plantronics H Series headsets directly to headset ready phones 2002 Plantronics Inc All rights reserved Plantronics the logo design Plantronics and the logo design combined AttiTube Call Clarity DuoPro Encore Headset Switcher Mirage PerSono Pro Polaris Quick Disconnect SES SoundGuard Plus Supra TriStar Vista the voice tube clear color trade dress and shape trade dress are trademarks or registered trademarks of Plantronics Inc Printed 7 1 02 ST 207 Many call centers have stations with headset ready telephones and agent consoles 9J PLANTRONICS then choose an amplifier to connect your headset to your agent s telephone All Plantronics amplifiers deliver our unique Call Clarity and SoundGuard Plus technologies to improve voice quality and maintain sound at a comfortable level A20 Telephone Headset Amplifier and Accessory Deck A unique and efficient under the telephone design streamlines your agents workspace and provides a host of added features including amplifier in use indicator headset stand and cord management Seamless telephone inte
4. sound quality and comfort in a stylish behind the head design 1 13 oz 32 9 aa Headset Models Find the headset style you prefer to wear Convertible Over the Ear Over the Head Behind the Head else We make it our business to know your business Plantronics is the only company you need for Use the telephone intermittently while multitasking On the telephone for extended periods of time Confer with colleagues while on calls Need total concentration while on calls Work under typical busy office noise levels Work in very noisy environment Require tone control treble bass Need robust durability quality selection and service d design and rugged durability 1 34 oz 38 g Over the head DuoPro Encore Over the head Models Over the head styles provide comfort and stability Available in monaural and binaural models each converts for right or left wearing preferences and comes with a choice of our trademark voice tube or noise canceling microphone Encore Headset Family H91 N H101 N Top of the line model offers all day comfort and superior sound quality Sound Enhancement System SES lets you select bass or treble setting for fuller richer tone 1 76 oz 51 g Monaural 2 68 oz 76 g Binaural Supra Headset Family H51 N H61 N The most popular lightweight headset in the world Supra comes with fully adjustable headband for extended wear use 1 37 oz 39 g Mona
5. tem SES for full rich tone Industry leading support and 2 year warranty for the Call Center Headset Amplifier Models M12 Vista Telephone Headset Amplifier This compact universal amplifier sets the industry standard and connects Plantronics headsets to nearly all call center telephones Easy to use button controls for headset and handset selection volume and mute MX10 Headset Switcher Adapter Connects a single headset to a telephone and PC making it ideal for computer based training Enables advanced features like music on hold and call recording Separate controls adjust incoming and outgoing volume SQD Amplifier The Switching Quick Disconnect Amplifier is RNA enabled to eliminate missed calls and improve customer satisfaction Dual headset port provides improved training and supervisory capability Optional knee well mount for cord and desktop management Representative Not Available P10 Plug Prong Adapter The P10 plug prong adapter is designed for use with specific PBX and call center systems Features adjustable volume control and compatible with most ACD systems DA50 USB to Headset Adapter Bring the quality and comfort of Plantronics call center headsets to VoIP softphones The DA50 USB to headset adapter features Digital Signal Processing DSP technology and includes Plantronics exclusive PerSono Pro software to optimize the audio qualities of your agents headsets for enhanced co
6. ural 2 08 oz 59 g Binaural Benefit Supra TriStar Mirage Over the ear Models Over the ear styling is more discreet and unobtrusive and provides easy on easy off convenience Each model converts for right or left wearing preferences and comes with a choice of our trademark voice tube or noise canceling microphone TriStar Headset Family H81 N Stable over the ear headset design that s so discreet and comfortable you ll forget you re wearing it Four user selectable earbud sizes for customizing fit Ultra lightweight 0 46 oz 13 g Mirage Headset Family H41 N All day easy on easy off comfort and con venience ideal for intermittent calls while multitasking External receiver rests lightly against the outside of the ear 0 67 oz 19 g Switch between over the head and over the ear styles Over the ear designs are more discreet and unobtrusive Over the head designs are more stable Behind the head designs are stable and discreet Match headset features to your working style and office environment Over the ear style is easy to put on and take off amp Designed for maximum all day comfort e amp Monaural models let you hear background voices Binaural models cut out distracting background noises Turn over amp Voice tube models offer easy positioning great sound for headset amp Noise canceling models reduce background noise AMPLIFIERS Sound Enhancement Sys
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