Plantronics CS50-USB User's Manual
Contents
1. Battery Door 1 GETTING STARTED DESK CHARGER 8 9 10 11 12 13 14 15 16 17 18 AC Power Adapter AC Power Adapter Port Headset Docking Cradle Charge Contacts Status Indicator Charge Indicator Stand Stand Pegs Ringer Switch On Off USB Connector Subscription button access hole paperclip required To use your Plantronics CS50 USB CS60 USB Headset System please follow these simple steps 1 Install the hardware 2 Install the software 3 Charge your headset battery 4 Choose your headset wearing style 5 Carry out the initial set up INSTALLING THE CS50 USB CS60 USB BASE UNIT To install the base unit attach the stand by inserting the Stand Pegs into the locating holes on the underside of the base unit Connect to the USB connector shown in Fig 2 on page 1 to a free USB port on your computer A USB hub be used but you should ensure it can supply sufficient power 250 to charge the headset This will create the finished assembly refer to Fig 3 page 1 Alternatively the Velcro strips included can be used to attach the base unit to a PC monitor The optional AC Power Adapter can be installed as shown in Fig 2 1 INSTALLING THE PerSonoCall SOFTWARE To install the software insert the CD supplied with CS50 USB CS60 USB If the CD does not autoplay then use Windows Explorer to find the file called install bat double click on it and then follow the instructions on screen CHARGE YOU2. affect your statutory rights FCC REGISTRATION INFORMATION FCC REQUIREMENTS PART 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digi tal device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help The FCC Want You To Know Changes or modifications to thi
3. from base Ensure you are within range of the base Listen volume too quiet Adjust the Listen Volume Control on the headset softphone and PC audio control Ensure the headset speaker is positioned Incorrect softphone model selected Headset has flat battery PROBLEM Callers cannot hear me Possible Cause Mute is selected Headset microphone boom aligned incorrectly Speak volume is too low PROBLEM Receive sounds distorted Possible Cause Listen volume too high PROBLEM snugly over your ear Ensure you have selected the correct soft phone model through the software Recharge the battery by placing the headset in the Headset Docking Cradle Solution Press the mute button once The audible mute indicator should then stop beeping Align the headset boom with your mouth Increase the speak volume on your soft phone until you can be heard by callers If the volume is still too low increase the microphone level on your computer Solution Lower the receive volume on your softphone until the distortion disappears If the distortion is still present lower the listen volume control on the computer hear too much background conversation noise or sidetone Possible Cause Speak volume is too high Solution Lower the speak volume on your softphone until the noise or sidetone disappears If the noise or sidetone is still present lower the microphone volume control on the computer P
4. CS50 USB 560 05 DECT WIRELESS HEADSET SYSTEM User Guide p PLANTRONICS DIAGRAMS HEADSET BASE UNIT POWER SUPPLY FIG 2 N IG 2 1 2 5 aq HEADBAND Available as an accessory FIG 3 2 EARLOOP NECKBAND Available only as accessory LISTEN VOLUME ADJUST MUTE FEATURE G 4 1 L 96 4 2 N INSTALLING A REPLACEMENT BATTERY 96 5 V 499 Cops V e S wu x 550 5 560 05 Wireless Headset System User Guide Thank you for selecting the CS50 USB CS60 USB Wireless Headset System from Plantronics The CS50 USB CS60 USB offers wireless hands free headset con venience and long range work space mobility This user guide provides instruc tions the installation usage of your system For safety and regulatory informa tion please refer to the separate Important Safety Information booklet Detailed technical infor mation and a copy of the Declaration of Conformity can be found at www plantronics com documentation www plantronics com USAGE INSTRUCTIONS DIAGRAM KEY HEADSET Microphone Speaker Talk Button Volume Mute Control On line Indicator Charge Contacts U B N
5. R HEADSET BATTERY To charge the headset battery place the headset into the DOCKING CRADLE During To charge the headset battery place the headset into the DOCKING CRADLE During charging the CHARGE indicator 13 will be illuminated When the headset is fully charged the CHARGE indicator 13 will extinguish The headset must be charged for a minimum of 1 hour prior to use 3 hours to fully charge CHOOSE YOUR HEADSET WEARING STYLE The CS50 USB CS60 USB is provided with a choice of wearing styles A neckband is also available as an accessory Refer to Fig 3 on pages 2 and 3 for instructions on how to connect and adjust your choice of wearing style INITIAL SET UP RINGER The CS50 USB CS60 USB includes a ringer the base to ensure that if you are not wearing the headset then you can still receive notification of an incoming call The feature is disabled when the Ringer switch 16 is in the up position as shown or enabled when the switch is in the down position COMPUTER AUDIO amp VOICE DEVICES When the CS50 USB CS60 USB is installed it will set itself as the default voice device in your computer You can set your preferences manually in Windows through the Sounds and Audio Devices option in Control Panel SOFTPHONE In addition to setting up the CS50 USB CS60 USB through your computer operating system your softphone may require you to choose which audio device you wish to use and carry out a short test to match th
6. ROBLEM Sudden loss of audio continuous noise or distorted audio on receive Possible Cause Solution Software reset required Unplug and re connect the USB connector and optional power supply Remove and re install the battery pack see Fig 5 on page 4 PROBLEM The headset 1 was using to listen to music does not work any more Possible Cause Solution CS50 USB CS60 USB is set as Use the audio settings on the computer the default audio device or on the softphone to ensure that CS50 USB CS60 USB is the device used for voice Either the computer soundcard or the head set you previously used for music should be set as the audio device PROBLEM Battery talktime performance is significantly degraded even after a full recharge Possible Cause Solution Battery approaching end of life Replace with a new battery pack Refer to the diagrams on page 4 SUBSCRIPTION The Headset and Base Unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed as follows 1 Return the headset to the Headset Docking Cradle 10 2 Use a paperclip to press and hold the Subscription Button through the access hole 18 on the base unit for a minimum of 5 seconds The Status Indicator 12 will then flash 3 Press and hold the Headset Mute Switch 4 for a minimum of 5 seconds The On line Indicator 5 will then illuminate 4 Subscription completion is indicat
7. button to place your current call on hold and automatically answer the second call If you want to end the second call press the Talk Button 3 in the normal way this will finish the second call and automatically switch back to the first call To end this call press the Talk Button 3 in the normal way Ifyou wish to end the first call and continue with the second call press flash to place the second call on hold and automatically switch to the first call Press the Talk Button 3 in the normal way this will finish the first call and automatically switch back to the second call To end this call press the Talk Button 3 in the nor mal way RECHARGING THE HEADSET To recharge the headset place it into the Headset Docking Cradle 10 in the base unit During charging the Charge Indicator 13 on the base unit will brighten When the headset is fully charged the Charge Indicator 13 on the base unit will extinguish A completely depleted headset requires a minimum charge time of 1hr before it should be used and 3 hours to fully charge 6 TRAVELLING WITH YOUR CS50 USB 60 USB HEADSET If you take your CS50 USB CS60 USB headset onto a plane you must disconnect the battery using the procedure in Figure 5 before boarding It can be reconnected when you leave the plane 7 TROUBLESHOOTING PROBLEM My headset stops responding to button presses Possible Cause Solution Headset requires reset Unplug and re connect the USB
8. connector and optional power supply Remove and re install the battery see Fig 5 on page 4 Headset has a flat battery Ensure your battery is fully charged If you are using a laptop that regularly goes into standby or hibernation an optional AC power supply is provided to ensure the headset can be continuously charged PROBLEM My headset does not work with my softphone Possible Cause Solution Incorrect softphone selected Ensure you have selected the softphone you are using through the software If the softphone you are using does not appear on the list please check www plantronics com for software updates Headset has a flat battery Ensure your battery is fully charged If you are using a laptop that regularly goes into standby or hibernation the AC power supply is available to ensure the headset can be continuously charged CS50 CS60 USB not set as the Use the audio settings on the computer or voice device CS50 USB CS60 USB is the softphone to ensure that the device used for voice PROBLEM I plugged everything in but the lights won t come on Possible Cause Solution Computer not turned on Check that the computer is turned on and not in standby or hibernation mode Insufficient power from USB port If using a USB hub check that the AC power supply is correctly connected and that the hub can supply 250mA to charge the headset PROBLEM I cannot hear caller dial tone Possible Cause Solution Too far away
9. conserve the headset battery power and extend the remaining available talktime You can achieve this by pressing the Talk Button 3 for more than 2 seconds immediately on conclusion of the call RECEIVING A CALL USING YOUR HEADSET If the headset is in the charging cradle when the softphone rings remove the headset to answer the call To end the call replace the headset in the charging cradle or press the Talk button 3 If the headset is not in the charging cradle when the softphone rings press the Talk button 3 to answer the call To end the call replace the headset in the charging cra dle or press the Talk button 3 Tip By returning to standby mode after completing your call you will conserve the headset battery power and extend the remaining available talktime You can achieve this by pressing the Talk Button 3 immediately on conclusion of the call SWITCHING BETWEEN CALLS USING THE HEADSET Some softphones support a feature known as flash This allows you to place the cur rent call on or off hold or to toggle between different calls You can access the flash feature by pressing and holding the Volume up down 4 on the headset for greater than 2 seconds If you have active call on softphone that supports flash and wish to place it on hold press flash To retrieve it from hold press flash again If you have an active call on a softphone that supports flash and another call comes in press the flash
10. ed of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in it s facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service NOTE If your home has specially wired alarm equipment connected to the telephone line be sure that installing the system does not disable your alarm equipment If you have questions about what will disable your alarm equipment contact your telephone company or a qualified installer Industry Canada Notice TERMINAL EQUIPMENT NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was per formed based on a Declaration of Conformity indicating that Industry Canada techni cal specifications were met It does not imply that Industry Canada approved the equipment NOTICE The Ringer Equivalence Number REN for this terminal equipment is marked on the equipment itself The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a tele phone interface The termination on an interface may consist of any combination of devices subject only to the r
11. ed when the Status Indicator 12 is fully illuminated and the On line Indicator 5 is extinguished 5 If subscription fails within 2 minutes the headset will return to the un subscribed state 8 5 1 Unplug the unit from the computer and the AC Power Adapter from the power source before cleaning 2 To clean the headset remove the headset from the attachment and wipe clean 3 Clean the equipment with a damp not wet cloth 4 Do not use solvents or other cleaning agents 9 OPTIONAL PARTS amp ACCESSORIES There are a range of Plantronics accessories designed to enhance the functionality of your CS50 USB CS60 USB Wireless Headset System Please contact your Plantronics Supplier for further details 1 Battery Battery Door Earloops pack of 4 Over the Head Band Tripods Cushion Uniband Cushion Spare CS50 USB CS60 USB Headset Spare neckband Spare headband 0 ON O Spare tripods WARRANTY AND SERVICE Plantronics guarantees the satisfactory condition of the equipment with regard to manufacturing and material defects for 2 years from the date of purchase Please retain the original receipt This product should be installed and used in accordance with the instructions detailed in this user guide and serviced at an approved Plantronics Service Centre Failure to comply with these conditions may render the warranty void This does not
12. ep will sound every 15 seconds This will continue to sound until the call is terminated or the mute button is pressed again LOW BATTERY WARNING When the headset battery is running low approximately 5 minutes talk time remain ing an audible warning will be heard through the headset as a single beep repeating every 10 seconds Soon after hearing this warning you should recharge the headset HEADSET NOT PAIRED WITH THE BASE If a headset is not correctly subscribed to a base unit a warning alert of three beeps will sound when the talk button is pressed and no link will be made between the headset and the base unit This beep will continue to be heard when the button is pressed until the headset is subscribed to the base unit To do this follow the proce dure in section 7 4 REPLACING THE Should it be necessary to replace the headset battery at anytime please refer to Fig 5 on page 4 5 USING YOUR CS50 USB CS60 USB HEADSET PLACING A CALL USING YOUR HEADSET To place a call using the headset remove headset from cradle and dial or connect to another user in the normal way To end the call replace the headset in the charging cradle or press the Talk button 3 If you have selected an outgoing line in the PerSonoCall software by pressing the Talk button 3 on the headset you will hear dial tone You can then dial in the normal way Tip By returning to standby mode after completing your call you will
13. equirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five RADIO EQUIPMENT The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone Plantronics Ltd Wootton Bassett UK Tel 0800 410014 44 0 1793 842200 Plantronics B V Hoofddorp Nederland Tel 0 0800 PLANTRONICS 0800 7526876 NL 00800 75268766 BE LUX Plantronics Sarl Noisy le Grand France No Indigo 0825 0825 99 0 15 TTC mn 33 0 1 41 67 41 41 Plantronics GmbH H rth Deutschland Service 0800 9323 400 Technik 0180 5007996 Osterreich 0800 242 500 Schweiz 0800 932 340 Plantronics Acoustics Italia Srl Milano Italia Numero Verde 800 950934 39 039 685971 Plantronics Iberia S L Madrid Espa a Tel 902 41 51 91 34 91 640 47 44 Nordic Region Tel Finland 0201 550 550 Tel Sverige 031 28 95 00 Tel Danmark 44 35 05 35 Tel Norge 23 17 37 70 Plantronics Middle East Eastern Europe Africa and India Tel 44 0 1793 842443 US and Canada 800 544 4660 Plantronics Ltd Interface Business Park Bincknoll Lane Wootton Basse
14. is device to the softphone It may also enable you to choose which device indicates an incoming call Please refer to your softphone documentation to determine how to do this 2 USING YOUR HEADSET PERSONOCALL SOFTWARE BASIC OPTIONS TAB SELECT SOFTPHONES Check the box or boxes of the softphones installed during setup you want the head set to work with If you change the softphone you use or add an additional one then you can change the softphones selectable by running Install again from the PerSonoCall software CD LAUNCH PERSONOCALL WHENEVER WINDOWS STARTS Check this box to automatically launch the PerSonoCall application whenever you start your computer PerSonoCall software must be activated to enable the remote ring detection and answer end capabilities with supported softphones ENABLE HEADSET ONLY FOR PHONE CALLS Check this box to conserve headset battery power by turning off the headset radio when no softphone call is active The radio link is automatically re activated when a softphone call is activated When this box is checked your headset only functions for phone calls If you still want to use the headset to listen to audio files such as mp3 you should not check this box SMART BUTTON Check this box to launch the application of your choice by pressing the mute button for longer than 2 seconds Application executables to be launched can be selected via the browse button For example launch your softph
15. o high a Speak Volume can cause audio problems The recommended set up is to set the speak volume level on the softphone during installation and then keep it at a constant level MUTE YOUR VOICE The mute feature when activated allows you to hear the person you are calling but they cannot hear you To mute a call press and release the Volume Mute control 4 When mute is enabled the headset sounds two short tones every 15 seconds In addi tion the Status indicator 12 will flash rapidly To de activate mute press and release the Volume Mute control 4 again 3 AUDIBLE WARNINGS The headset provides status information and signals a warning by sounding beeps as described below OUT OF RANGE WARNING As you walk away from the base unit you will eventually reach the system operating range limit When in use a warning alert of two beeps will sound in the headset short ly before you meet the range limit On hearing this alert you should walk closer to the base unit to ensure call quality is maintained If you ignore this alert and walk out of range a triple beep will sound in the headset and any active call will be suspended On returning within range a single beep will sound and the call will be re established If you remain out of range for more than 15 minutes the system will drop the call per manently If using a compatible softphone the call will be terminated MUTE WARNING If the mute button has been pressed a double be
16. one application CURRENT STATUS TAB HEADSET STATUS ATTACHED TO HEADSET Headset detected in USB port USB FIRMWARE VERSION Factory installed firmware revision May be required for technical assistance BASE FIRMWARE VERSION Factory installed firmware revision May be required for technical assistance REMOTE FIRMWARE VERSION Factory installed firmware revision May be required for technical assistance HEADSET INDICATORS RADIO LINK Communication between base and headset when checked SMART BUTTON Headset Smart long press of Mute button button has been pressed when checked TALK BUTTON Headset talk button has been pressed when checked FLASH BUTTON Headset Flash long press of volume up or down button button has been pressed when checked MUTE BUTTON Headset mute button has been selected when checked SOFTPHONE STATUS AVAILABLE PHONE LINES Shows the phone lines currently active from the softphone s selected at install or from the basic options tab CALL STATUS ACTIVE Number of current active calls RINGING Number current ringing calls ON HOLD Number of current calls on hold COMPLETED Number of calls made OUTGOING LINE If you have multiple softphone line options you can select which line is activated when you press the headset talk button for an outbound call Select preferred outgoing line connection by highlighting your selection from the available phone lines box
17. s product not expressly approved by Plantronics or operation of this product in any way other than as detailed by the owner s manual could void your authority to operate this product FCC Requirements Part 68 This equipment complies with Part 68 of the FCC Rules The FCC Part 68 Label is locat ed on the bottom of the unit This label contains the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested this information must be provided to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area Connection to the telephone network should be made by using standard modular telephone jacks type RJ11 The plug and or jacks used must comply with FCC Part 68 rules If this telephone equipment causes harm to the telephone network the tele phone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will noti fy the customer as soon as possible Also you will be advis
18. then clicking the Set as outgoing line box This feature is not available with all softphones TRAY BAR ICON STATUS headset detected Headset detected no radio link to base station Headset detected and radio link to base station active TEST CALL Make a test call to a colleague Adjust the listen volume and speak volume as described in the next section to ensure a comfortable level for you and your listener ADJUSTING THE LISTEN VOLUME HOW OTHERS SOUND TO YOU Refer to Fig 4 1 on page 4 Adjust the listen volume of the softphone Please refer to the softphone user documen tation for details on how to do this Adjust the listen volume of the audio device on the computer For Windows this is available through the Sound and Audio Device section on the control panel Adjust the CS50 USB CS60 USB using the Volume Control 4 Important Too high a Listen Volume can cause audio problems The recommended set up is to keep the listen volume level on the softphone to mid range and use the CS50 USB CS60 USB listen volume control to give you the correct volume for calls ADJUSTING THE SPEAK VOLUME HOW YOU SOUND TO OTHERS Adjust the speak volume of the softphone Please refer to the softphone user docu mentation for details on how to do this Adjust the speak volume of the audio device on the computer For Windows this is available through the Sound and Audio Device section on the control panel Important To
19. tt Wiltshire SN4 8QQ ENGLAND Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA www plantronics com 9 PLANTRONICS World Leader in Communications Headsets 4 CS60 USB ONLY 2004 Plantronics Inc All rights reserved Plantronics the logo design Plantronics and the logo design combined and IntelliStand are trademarks or registered trademarks of Plantronics Inc DECT is a trademark of ETSI Patent U S 5 210 791 and Patent Pending 02 04 39142 00 Rev C
Download Pdf Manuals
Related Search