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Pitney Bowes SV62214 User's Manual

1. ccccccccceeeeeeeececeeeeeeeeeeeeeeeteeesensaees 1 3 Sections of the Meter Stamp ccceccceeeeeeceeeeeeeeeeeeeeteees 1 4 What is IntelliLink 00 0 cccecccceeeeeceeeeeeeseeeeessseeeesesseaaees 1 4 About PC Meter Connect ccecceeeeeeeceeceeeeeeeeeeeeeeteeesnaeees 1 5 Other Sources of Information cceceeeeeeeeceeceeeeeeeeeeeteees 1 5 Specification Ssi e a a AEE 1 6 EQuipme nt sa R EE 1 6 Material ssnin ni a aai a 1 7 Important Safety Notes seeeessseeeeeseeerresserrrsssrerrrssrrrrrssreeens 1 8 Important Telephone Safety Instructions ceeeeees 1 9 Getting to Know Your System Parts of the Machine cccccccecececceeeeeeeeeeeeeeeseesesesaeaeaeaes 2 2 Control Panel cc 2 c2 eiec 2k ecseeh fees ccvnctsdadca ssc sladecesadeninacaass 2 4 Connections on Back Of Machine cccccecseessessseeseseeeeeeeees 2 6 PC Meter Connect c ccccccsscsssececececeeeeeeeeeeeeseeeseesesesaeaaaeaea 2 7 Running Mail Home Screen o cccceceeesecncecetsesnccecteesnstectensentegeentesnseeteneunecesdevanee 3 1 Checking Funds Postage Availability in Machine 3 1 Applying Postage cceceseeeeeeeeteeeeeeeenieeeeseenaeeeeeeenaeeeeeeeeaas 3 2 Keying In the Postage Directly 0 ceeeeeeeeeeeetteeeeeeees 3 3 Entering Weight Manually 0eecceceeeeeeeteeeeeeentneeeeeees 3 4 Using the Weighing Platform Scale cc
2. Selecting an ACCOUNT 0 eee eeceeee eee eete eee eeettieeeeeetteeeeerenee 8 11 Displaying Account Totals 0 cccceeeeeeceeeeeeeeteeeeeeeettaeeeeeeeaaes 8 12 Printing a Single Account Report cccceeecteeeeeestteeeeeeenaes 8 13 Printing a Multi Account Summary Report 8 13 Clearing an ACCOUNL ccceceeeeeeteeeeeeeetieeeeeeeiteeeeeetieeeeeee 8 14 Clearing all ACCOUNTS 0 ecceceeeeetteeee eee teneee eee seniais 8 15 Deleting an Account ee ceeceeeeeeteeeeeeeeneeeeeeeeteeeeeeeenaeeeeeeeaaas 8 16 9 Reports Overview Of Reports cccccceceeeeeeeeeeececeeeeeeeeeeeseteeenenaees 9 1 Register Report Funds Report cecseceeeesseeeeeeesteeeeeeenaas 9 2 Add Postage Report sssissreseiininrid eanan i eotia Ein 9 3 Single Accounts Report Departmental Accounting 9 4 Multi Account Summary Report Departmental Accounting 9 4 Special Services REpoOrt c ccccecccceeeceeceecceeeeeeeeeeeeeeteeeeeneees 9 5 Rates Summary Report cccceeeeeeeeeeeeeeeeeeeceeeeeeeneeeeeeeaas 9 6 Configuration REPort eeccceeeeeeneeeeeeeeeneeeeeeenceeeeeeetaeeeeeeeaas 9 7 Error Report 2 3 cctietcescasssesccccceneacctextedanaiedannsannccescereacedecduadacendanas 9 8 10 Maintenance Messages Indicating Ink Cartridge Replacement 10 1 Printing a 0 00 Meter Stamp cccccsecseeeeeeeseeeseeeeeeaes 10 1 Replacing the Ink Cartridge cceeee
3. Go to the Chapter 7 System Options and check the following e Does your phone system require you to dial a prefix number to get an outside phone line Make sure to include this in the setup if needed e Is the dial method correct You have to tell the machine if your phone uses a pulse or tone for dialing SV62214 Rev A 11 Troubleshooting Problems Connecting to the Data Center via the PC You cannot access www pb com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the internet You can access www pb com using Internet Explorer but PC Meter Connect software cannot detect the internet 1 Right click on the PC Meter Connect tray icon and select Inter net Settings Update PC Meter Connect Select Internet About PC Meter Connect Settings About Your Meter Meter Detected gs Contact Us Right Click on Tray Icon Exit 2 Atthe Internet Settings configuration screen do either of the following Solution A Set your PC Meter Connect software to use the same settings that Internet Explorer uses to connect to the inter net Choose Use Internet Explorer proxy settings under Proxy Address Assignment see screen below and click OK x HTTP Transfer Encoding Method FTP Mode Chunked Default amp Active Default Non Chunked Passive Proxy Address Assig
4. Low sealant level Check the sight glass on the left side of the moistener tank If the sealant level is low add E Z Seal solution until it reaches the bottom of the fill hole See the instructions in Chapter 10 Maintenance Dry moistener brush Try wetting the moistener brush If the brush drys out quickly replace the moistener wick as ex plained in Chapter 10 Maintenance Dirty moistener brush Remove the moistener brush Clean it in plain water and rinse thoroughly see Chapter 10 Maintenance Worn moistener brush Replace the moistener brush see Chapter 10 Maintenance NOTE See Chapter 12 Supplies and Options for part numbers for replacement brushes and E Z Seal solution See page v for con tact information 11 Troubleshooting Problems Connecting to the Data Center via Analog Line Symptom Solution Improper phone line or phone line not connected to meter e Make sure you ve connected your meter to a dedi cated analog phone line the same type you con nect your home phone to If you are using a DSL line you should use a DSL filter obtained from your DSL provider e Make sure the phone line connectors are firmly seated in their receptacles e Try using the PC Meter Connect method to com municate with the Data Center if an internet PC is available see Chapter 6 Adding Postage Con necting to the Data Center Incorrect setup of system options
5. 480 JAN 11 08 2345678901 001 480 JAN 12 08 Services E e 3 b E e oO Printed JAN 2808 12 17P Barcode the barcode number entered when applying the Con firmation Service to a particular mail piece Postage the total amount of postage applied to this mail piece ZIP the delivery ZIP code of the mail piece Uploaded the date this USPS Confirmation Services record was uploaded to the Pitney Bowes and later USPS data cen ter Printed the date and time this report was printed Rates Summary Report This report provides a summary of the rate files that are currently active in your system You can print this as a way to confirm that you have received the latest rates 1 Press Reports Select Printable report Press Page Down once Select Rates Summary Rpt When prompted insert tape sheet or envelope into machine The report is printed and the system returns back to the Printable re ports menu ak oN NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet 6 Press Clear back arrow key to return to Report type menu or press Home to return to the main screen Description Version Effective Meter No P7US002 B 01 JAN 13 08 2699901 P7US001 B 04 JAN 13 08 JAN 28 08 9 25A gt a E E 77 o 2 oc page 1 of 1 Description the specific type of rate Version the alpha numeric identifier
6. International mail selecting a country e Entering Canada and UK Postal Codes e Naming a Custom Preset e Naming an Account in the Departmental Accounting feature How is Text Entry Done Text entry is done via the numeric keypad in a fashion similar to cur rent cell phone text entry Each key 2 through 9 has three or four letters displayed above it There is no dedicated key to switch between alpha and numeric mode On those screens and only those screens where either an alpha or numeric character may be entered e g preset names postal codes account names press a numeric key to cycle through the 4 possibilities for that key For example pressing the 2 numeric key cycles through 2 A B C Extended character sets are provided for foreign markets on a country by country basis In those cases a numeric key may be pressed more than four times to cycle through the complete character set associated with a key Postal Codes In postal codes all alpha characters are uppercase For non US postal codes that follow a fixed format of alpha and numeric charac ters only the appropriate alpha or numeric in each specific position is allowed Custom Preset Names and Account Names For Preset names and Account names the first letter of the first word automatically defaults to uppercase If you wish to enter two consecutive alpha characters that are located on the same numeric key such as DE you must wait
7. Set to todays date You will be returned to the Home screen with the current today s date set Adjusting the Contrast of the Display Press Options Select Adjust the Contrast Select Increase Contrast or Decrease Contrast to change the contrast level as necessary ADJUST CONTRAST Increase Contrast Decrease Contrast Press Clear back arrow key or Yes Enter to return to the Op tions menu AVIRO04AL 72 SV62214 Rev A 3 Turning Features On and Off You can turn on and off several features on your machine Press Options Press Page Down Select Turn items ON OFF Depending on the options available you may have one or more features listed 1 2 3 4 TURN FEATURES ON OFF Accounting lt Account Passwords lt Auto Rating TURN FEATURES ON OFF lt Special Services Preset Class Lookup Select the feature you want to turn on or off You will be prompt ed to turn the feature ON or OFF depending on the current state of the machine Accounting this turns on or off the Departmental Accounting feature see Chapter 8 Departmental Accounting Accounting Passwords this turns on or off the requirement for operators to enter passwords when choosing a depart mental account if accounting passwords are set up see Chapter 8 Departmental Accounting Auto Rating this turns on or off the auto rating feature which calculates the postage amount for a mail piece based on the weight the
8. lt Connect Data Center Select Uploads amp Downloads DATA CENTER lt Uploads amp Downloads lt Phone Parameters lt Distributor Values The system connects to the Pitney Bowes Data Center this may take a few moments Various screens display letting you know the status of the process 6 12 SV62214 Rev A 7 e System Options System Options System options allow you to customize the machine to be configured to your organization s unique needs Basic options include Advancing the date on the machine Setting the machine to the current today s date Adjusting the Contrast of the display Turning Features On or Off if installed on machine Setting Date Time and Timeouts Setting Postage Values Funds Warnings Setting Lock Code and Passwords Scale Options accessed from the Home screen Connecting to Data Center Most of the basic system options are accessed by pressing Options and selecting your choice from the menu as shown below The one exception is Scale settings which is accessed by the Scale selection key at the Home screen OPTIONS Advance the date lt Set to todays date lt Adjust the Contrast OPTIONS lt Turn items ON OFF lt Time and Timeouts Postage Values OPTIONS lt LockCode Passwords lt Connect Data Center Advanced Features Advanced options include e Manage USPS Confirmation Delivery Records See Pitney Bowes publication SV61156 for more information on th
9. Check PBP Account Bal ance which will not decrease or change the funds in your account Downloads from the Data Center to Your Machine Postal Rate Update Postal rates change periodically by the USPS If new rates are avail able you can download them quickly and easily directly from the Pitney Bowes Data Center The new rates are normally available for download at least seven days before the effective date Once the effective date has been reached or passed you have to download the new rates The display tells you when a Rate Change update is complete It also tells you if the update is immediate or takes effect at a later date by listing the new date NOTE If you decide to take the update and the rates go into effect in the future you will not be printing postage at the new rates until the effective date is reached If the rate for a First Class letter has changed and is effective imme diately a screen displays showing the present preset postage and asks you if you want to reset the normal preset postage Press Yes Enter A screen displays for you to enter the new rate NOTE When a Rate Change update takes place it may also af fect other presets you have set in your mailing machine You must check all your presets to insure that they conform to the new rates See Chapter 5 Normal and Custom Presets for in structions on changing preset values As part of downloading the new rates we recommend that you print the
10. Downloading Files or Updating System ceeeeeeeeeeeeeee 6 12 System Options System Oploe arees arac nra iaer 7 1 Basit Options nainii a a aa E 7 3 Advancing the Date on the Machine 7 3 Setting the Machine to Today s Date ceeeeeeeeeees 7 3 Adjusting the Contrast of the Display 0 cece 7 3 Turning Features On and Off 7 4 Setting the Date Time and Timeouts eeeeeee 7 5 Setting Postage Values Funds Warnings 7 8 Changing the Lock Codes and Password 2 05 7 9 Setting Scale Options 200 cess eeeeeteeeeeeetteeeeeeenaees 7 11 Connecting to Data Center eee ceeeeeeeeentteeeeeeeaes 7 15 Advanced Options scissioni iien iaaa endida 7 20 Inta BMG ZIPS nccrne aA 7 21 Change Language ccceceeeceeeesseeeeeeenieeeeeeenteeeeeseaes 7 22 Meter Withdrawal Withdrawing Postage Funds 7 22 Run Install Mode cc 0 ccc cedeauieeeecuiiiee denen edeenieeees 7 24 Departmental Accounting Overview of the Accounting Feature cceeeeeeeeeeeeeeeeeeees 8 1 Activating Accounting and Setting Up Your Accounts 8 2 TUMING ON ACCOUNTING occcezicccesssennceeeteeasdeveseauceveeteantnctasteaandives 8 4 Turning Off ACCOUN Ng eccerre 8 5 Turning On Account Passwords 8 6 Turning Off Account PaSSWOMds c cccceeeceeeeeeeeteeeteeenenees 8 7 Creating an ACCOUN oscccarnerecnioncieanii le 8 8 Editing Account Names and Passwords ee eee 8 9
11. WHEN CLASS CHANGES lt Change Retain ZIP Select either change ZIP or retain ZIP when class changes The current condition is listed at the bottom of the screen WHEN CLASS CHANGES lt Change ZIP Retain ZIP Currently Change Press Clear back arrow key to return to the Home screen Settings for Connecting to the Pitney Bowes Data Center You can modify the settings on your machine that are used to con nect to the Pitney Bowes Data Center These include analog phone line settings tone or pulse dial prefix etc to advanced settings such as user ID password and server IP address The Data Center menu choices are e Uploads and Downloads e Phone Parameters affects analog phone line connections to Data Center e Distributor Values affects both analog phone line and PC inter net connections to Data Center DATA CENTER lt Uploads and Downloads Phone Parameters lt Distributor Values IMPORTANT Do not change the Data Center settings unless directed to do so by your Pitney Bowes representative Uploads and Downloads Use this feature to connect to the Pitney Bowes Data Center for software downloads new updates etc See Chapter 6 Adding Post age Connecting to Data Center for information on when to use this feature 1 Press Options 2 Press Page Down twice 3 Select Connect Data Center 4 Select Uploads and Downloads The system automatically dials into the center NOTE Make sure the machine
12. A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display At the confirmation prompt to delete the account selected press Yes Enter to delete or No if you change your mind In either case you return to the Accounts menu screen Press Clear back arrow key or Home to return to the Home screen 9 Reports Overview of Reports Your system allows you to print reports for funds usage postage refills postage tracked by account and other valuable data You can print these reports right from your machine on an envelope or tape sheet The reports are accessed by pressing Reports Select Report Type lt Printable report The available reports may include e Add Postage Report e Single Account Report e Multi Account Summary Report e Register Funds Report e Configuration Report e Error Report e Special Services Report e Rates Summary Report NOTE The number of reports may vary depending on the options installed on your machine Printable lt 4Add Postage Report Single Accounts Rpt lt Multi Acct summary Printable Register Report lt Configuration Rpt lt Error Report Printable lt Special Services lt Rates Summary Rpt Register Report Funds Report This report lists the postage used postage available pieces pro cessed and other information about your machine usage 1
13. See Chapter 3 Running Mail for details on using the weighing plat form Moistener The moistener applies sealing fluid to the envelope flap You can seal envelopes or leave them unsealed depending on how you feed them See Chapter 3 Running Mail for details Departmental Accounting The accounting feature tracks postage costs for departmental ac counts Depending on your model you can order up to 50 accounts for your machine See Chapter 8 Departmental Accounting for details 12 Supplies and Options Electronic USPS Confirmation Services This option allows you to get discounted fees from USPS for se lected services See Pitney Bowes publication SV61156 for more information on this feature Visit our website See page v and enter 5V61156 in the search box on the home page to locate and view this document Postal Inscriptions Advertisements Your system comes pre loaded with several envelope ads and postal inscriptions These give your mail a professional appearance and can turn your mailings into a powerful promotional tool Pitney Bowes can also provide additional envelope adds and inscriptions if your needs require it up to a total of 20 ads and 20 inscriptions Optional inscriptions and ads are convenient to add because they are done as software downloads via the Pitney Bowes Data Center 12 2 SV62214 Rev A Appendix A How to Enter Text When is Text Entry Used Text is entered for these functions e
14. This report provides the postage amount and number of pieces ap plied to all of your accounts if the Departmental Accounting feature is set up on your system 1 Press Reports 2 Select Printable report 3 Select Multi Acct Summary 4 When prompted insert tape sheet or envelope into machine The report is printed and the system returns back to the Printable re ports menu NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet 5 Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen Account No Pieces Postage 0000011969 1 5 001 480 JAN 15 08 2 4 001 480 11 04A Summary 2 z 3 e lt Special Services Report This report is used in conjunction with the optional USPS Confirma tion Services feature and provides a list of the last 20 mail pieces by barcode number that had one of the USPS Confirmation Services applied to them 1 2 3 4 Press Reports Select Printable report Select Special Services When prompted insert tape sheet or envelope into machine The report is printed and the system returns back to the Printable re ports menu NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen Barcode Postage Uploaded 1234567890 001
15. automatically returns to after a set pe riod of time You can set the amount of time the display takes before it reverts to the normal preset 1 Press Options Press Page Down Select Time and Timeouts Select Normal Preset Key in the amount of minutes from 1 240 before the system returns to the normal preset Select OK The display returns to Time and Timeouts menu 7 Press Clear back arrow key to return to Options Menu ak WON D Setting Sleep Mode Activation Time You can set the amount of time the machine waits until entering sleep mode When the machine is in sleep mode the display is blank and you can t process mail You awaken the machine by mere ly pressing any button on the control panel 1 Press Options Press Page Down Select Time and Timeouts Select Sleep Mode Key in the amount of minutes from 1 240 before the system goes into sleep mode Select OK The display returns to Time and Timeouts menu 7 Press Clear back arrow key to return to Options menu ark oN D Setting Autodate Advance Your system automatically advances the date at a time you specify The date advance time is factory set to 12 00 AM If your mail is picked up at a certain time each day you can set the system to ad vance the date at the mail pickup time You can also turn the auto date advance feature off if you want 1 Press Options Press Page Down Select Time and Timeouts Select Autodate a
16. class and services selected Special Services this allows you to customize prompts for the USPS Confirmation Services feature Items include Prompt Receipt turns on or off the prompt to print a receipt after uploading your USPS Confirmation Services records Upload Records turns on or off the prompt to upload your USPS Confirmation Services records Records Warning turns on or off the prompt that notifies you when a specified number of USPS Confirmation Ser vices records has been reached in your system Key in a number between 1 and 200 and press Yes Enter Turning Features On and Off e Preset Class Lookup this turns on or off the prompt for a class when you are saving a preset that has no class listed also known as key in postage 6 Depending on the features chosen you may need to press Clear back arrow key to return to the Options Menu Setting the Date Time and Timeouts You can change the system date time set the date time to daylight savings time change the time at which your system advances the date time to the next day and set the amount of time your system can remain inactive before reverting to the normal preset values TIME amp TIMEOUTS lt Normal Preset lt Sleep Mode lt Autodate Advance TIME amp TIMEOUTS lt Correct Drift lt Daylight Saving Setting the Normal Preset Timer The normal preset is a set of values postage ad account and so on that your machine display
17. for the cursor to automatically move right to the second character s position before entering the second character There is about a 1 second delay follow ing an alpha entry before the cursor moves one position to the right Special Characters Special characters are accessed by repeatedly pressing the 1 key Special characters include Symbol Name Comma Asterisk Period Colon Dollar sign Minus sign dash Question mark Forward slash Back slash Open parenthesis Close parenthesis w a ed Exclamation point At sign Plus sign Number sign A Carrot Equals amp Ampersand Percent Underscore Quotation mark The zero 0 key on the keypad functions as the space key The word Space is printed on the machine to indicate this The decimal point key functions as the Shift key The word Shift is printed on the machine to indicate this This key toggles between all uppercase letters and all lowercase letters The current mode is presented on line 4 of the display ABC to indicate the uppercase mode or abc to indicate the lowercase mode Appendix B Glossary Account set up when using the Departmental Accounting option An account can be an organization person or department e g Sales to which postage is charged You can assign a unique name to each T
18. last rates update report see figure below when prompted System will begin using new rates on the date effective Description Version Effective Meter No 3231234 Zip Zone DEC 06 07 Page 1 of 1 US Rates MAY 12 08 o 22 o cso ge 22 Downloaded SEP 10 08 11 59A Printed SEP 10 08 12 05P Description the specific type of rate that is affected Version the alpha numeric identifier used for this rate Effective Date the date the new rate takes effect Meter No the serial number of this meter Downloaded the date and time the new rates were downloaded into the machine Printed the date and time this report was printed 6 Adding Postage Connecting to Data Center Using PC Meter Connect to Establish Communications with the Data Center Preferred Method Using the PC Meter Connect software you can do postage refills and meter updates quickly and conveniently using your PC s Internet con nection normally much quicker than using the analog phone line option You simply load the PC Meter Connect software from the CD included in your starter kit into a Windows PC with an Internet con nection broadband DSL network etc and connect a USB cable between your meter and a PC After installation a shortcut icon for PC Meter Connect displays on your PC desktop and an icon ap pears on the system tray usually in the lower right corner of your desktop screen see figures below ac 6 S aU
19. load the software into a PC with an Internet connection broadband DSL network etc and connect the USB cable between your meter and a Windows PC See Section 2 Getting to Know Your System for more information on us ing PC Meter Connect NOTE If you cannot use the CD provided go to the support web site for your model as listed on page v Navigate to the link to download the PC Meter Connect software to your PC to install Before installing the PC Meter Connect software make sure your PC meets these minimum requirements e Windows Vista Windows XP or Windows 2000 operating sys tems with the latest service packs e 1 2 GHz processor e 512 MB of RAM e administrative rights to install software e an Internet connection Other Sources of Information Other sources of information for your machine include e The DM100i DM200L Quick Reference Guide has condensed ver sions of many of the topics covered in this book You can normally store this handy guide in the front pull out tray of the DM200L or in the slot in the stacker tray of either the DM100i or DM200L The Pitney Bowes Contact List on page v which provides helpful websites and phone numbers Specifications Equipment Size DM100i Base Model 8 5 215 mm H x 13 6 345 mm W x 15 4 390 mm D With Scale 8 8 224 mm H x 13 6 345 mm W x 15 4 390 mm D With Scale and Moistener 8 8 224 mm H x 28 5 724 mm W x 15 4 3
20. material conforms to these specifications A 13 15 7 8 Important Safety Notes Follow the normal safety precautions for all office equipment Please read all instructions before you attempt to operate the system Save these instructions for future use Use the power cord supplied with the machine and plug it into a properly grounded wall outlet that s located near the machine and easily accessible Failure to properly ground the machine can result in severe personal injury and or fire The power cord wall plug is the primary means of disconnecting the machine from the AC supply The unit is on whenever it is plugged into a live receptacle even though the operator display may be blank Place the mailing machine base close to an easily accessible wall outlet DO NOT use a wall outlet controlled by a wall switch or one that is shared with other equipment Do not use an adapter plug on the line cord or wall outlet Do not remove the ground pin from the line cord Make sure the area in front of the wall outlet into which the ma chine is plugged is free from obstruction DO NOT route the power cord over sharp edges or trap it be tween pieces of furniture Make sure there is no strain on the power cord To reduce the risk of fire or electrical shock DO NOT attempt to remove covers or disassemble the control panel or its base The cabinet encloses hazardous parts If you should drop or other
21. may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display Turning On Accounting 8 9 If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary You return to the Home screen with the name of the account listed the example below shows Sales as the account chosen Dec 23 08 0 00 lt ACCT Sales lt CLASS None SCALE Olb 0 00z Turning Off Accounting You can temporarily turn off the Departmental Accounting whenever you wish NOTE You will not be tracking postage by account when this fea 1 2 ture is turned off From Home screen press the selection key next to ACCT line to display the Accounts menu Press Page Down twice and select Turn accounting OFF If a Supervisor password has been enabled you are prompted to enter one Key in the 4 digit password if necessary ACCOUNTS lt Clear all accounts lt Turn accounting OFF lt Acct Passwords You return to the Home screen with no account displayed see example below Dec 23 08 0 00 lt CLASS None SCALE Olb 0 00z Turning On Account Passwords You can turn on the requirement for all operators to enter passwords when choosing an account NOTE 1 You need to set up a Supervisor password see Chapter 7 System Options before you can enable Account passwor
22. more postal parameters than the Normal Preset and are used less frequently Why Should I Use Presets Presets save you time and headaches The major advantage of a preset is that it only requires one button press Normal Preset or three quick button presses Custom Presets to select all the values for a particular mail piece You don t have to concern yourself with individually selecting the class or a special service etc All that infor mation is automatically contained in the preset The Normal preset is generally set to the most commonly printed postage value you use in your home or office Many of our customers choose to set the Normal preset for First Class Letter since that is the cost of mailing a 1 ounce First Class letter Why Should Always Include a USPS Class in my Preset The advantage of including class is that you never have to modify your presets when the United States Postal Services USPS issues a rate change Your new Pitney Bowes rates software will take care of all of this automatically behind the scenes If you define your Normal Preset to be just a value e g 0 42 but no class however your machine has no way of updating this value when new rates become effective In this case it is your responsibil ity to manually update your preset e g from 0 42 to 0 44 when the rates change By using a class in the Preset you can avoid po tentially incorrect values being applied to your mail tha
23. of IntelliLink your digital gateway to an entire suite of services and information that can move your mail more efficiently and enhance your business performance IntelliLink technology gives you the ability to Add postage funds conveniently You can add funds to your machine electronically via Pitney Bowes Postage By Phone requires analog phone line or a Windows PC with Internet connection Download Postal Rate Updates The latest postal rates can be downloaded precisely when you need them Use USPS Confirmation Services You can take advantage of special services offered by the USPS such as Delivery Confirmation Signature Confirmation and Certified Mail if you have this optional feature Add Features On Demand You can easily download envelope ads postal inscriptions and op tional features such as departmental accounting Keep Your System Current Electronic software download capability means you ll always have the latest version of your machine s operating system 1 4 About PC Meter Connect PC Meter Connect is software that allows you to connect your ma chine to the Pitney Bowes Data Center via a Windows PC with an Internet connection You can then perform postage refills and meter updates quickly and conveniently normally much quicker than using the analog phone line option of the system The PC Meter Connect software installation CD and a USB cable are included in your starter kit You simply
24. of the system and slide it to the right until the system grasps it The system prints the time and date and ejects the envelope tape sheet NOTE Make sure you orient the Lf x mail piece so the date and time A lt prints on a blank section of the 7 i mail piece 4 Select Exit Date and Time when finished to return to the Home screen SV62214 Rev A 4 7 Printing an Ad Date and Time Only no meter stamp You may want to use this feature in conjunction with selecting the Received envelope ad to time stamp incoming mail or sensitive documents 1 Press Print Menu 2 Press Page Down and select Ad Date amp Time PRINT MENU lt Ad Date amp Time lt Omit day date other Horiz print pos 3 The Print Ad Date amp Time screen appears e Ifyou have already an envelope ad set as part of your meter stamp that ad is listed on the display next to the Ad selec tion If this is the correct ad continue with step 4 e f you need to change the ad or select one if none was chosen select Ad then select Select an Ad Choose an ad from the list provided You return to the Print Ad Date amp Time screen 4 Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it The system prints the ad time and date and ejects the enve lope tape sheet NOTE Make sure you orient the x mail piece so the date and time _ pr
25. prompts and options in either English or Spanish Espa ol English is the de fault language when the machine is initially powered up To change the screens to Spanish or back to English when Espa ol is selected 1 Press Options Press Page Down twice Select Advanced Features Press Page Down once Select Change Language Select the desired language English or Espa ol Yoitr system will return to the first Advanced Features screen in the new language To return to the Main screen press Home The language you selected will remain in effect until it is changed again A2aARWN Meter Withdrawal Withdrawing Postage Funds For a meter withdrawal you need to move the remaining balance of postage from your machine into your Postage By Phone Account Normally this is done if you are no longer going to use the machine NOTE 1 Contact Pitney Bowes first before withdrawing funds NOTE 2 Machine must be connected to the Pitney Bowes Data Center 1 Press Options 2 Press Page Down to the third screen 3 Select Advanced Features OPTIONS Advanced Features Meter Withdrawal Withdrawing Postage Funds 4 Press Page Down to the second screen 5 Select Meter Withdrawal ADVANCED FEATURES lt Meter Withdrawal 6 Select Transfer all funds from meter to PBP account REMOVE FUNDS Transfer all funds from meter to PBP account 7 The system dials into the Pitney Bowes Data Center this may
26. screen with the preset values chosen Defining a New Custom Preset To define create a new Custom Preset 1 Establish the proper settings on the machine such as No Ad 42 postage an account etc that you want the preset to contain 2 Press Custom Preset 3 Select Define New Preset 4 You will be prompted if all current values are correct A lf you press Yes Enter the system will prompt for the name of this preset Key in a name for the preset It can be up to twelve alpha numeric characters long To access alpha characters repeatedly press the appropriate number key until the desired character displays When finished select OK The new val ues are saved and you return to the Custom Preset menu B Ifyou press No the system will display the current values Press Page Down to see the remainder of the defined value NOTE The number of screens and the values displayed may vary depending on the options used for your preset and the options installed on your machine Current Values Postage 0 42 Class 1st Cl Ltr Ad None Current Values Insc None Date print Yes Mode Key In Current Values Horiz Pos Current Values lt Continue 5 Select Continue at the last screen to return to the correct values prompt in Step 4 or press Home to return to the Home screen Viewing and Selecting a Custom Preset Press Custom Preset Press Page Down Select View Preset Th
27. take a few moments Various screens displays letting you know the status of the process 8 The Transfer Successful screen displays Select Continue TRANSFER SUCCESSFUL Funds moved to PBP account XXX XX lt Continue 9 Atthe prompt Print Funds Report press Yes Enter and insert envelope tape sheet through machine see sample below OR simply press Home Out of Service appears on the display Used 464 270 oe SSP Available 000 000 Batch Count 733 Total Pieces 735 Batch Value 464 270 Control Sum 464 270 PBP Serial No 0011969 NOTE Available should show a zero 000 000 dollar amount Ts N Run Install Mode Running Install Mode allows you to review and change if desired most of the values that were selected when the machine was first installed via the procedure in the Quick Install Guide This option provides a convenient location to set several values all at once Pa rameters that may be set by running the Install mode include e Select a language e Key in the correct local time e Print a test pattern e Enter the two digit scale location code e Set the dialing prefix the number you have to dial to get an outside line To run the install mode Press Options Press Page Down twice Select Advanced Features Press Page Down once Select Run Install Mode arRwWNnN gt At this point you will be presented the option to select a language which is the first st
28. the ink level get too low We recommend you always keep a spare ink cartridge on hand just for this reason If you would like a refund you can go in person to the Post Office where you meter is registered i e the ZIP Code of your meter stamp within 60 days of the meter stamp date You will need to bring the specific meter stamps as proof for your claim they must be leg ible and complete form 3533 Application and Voucher for Refund of Postage Fees and Services NOTE If your aplication for refund is accepted the USPS will refund 90 of the original meter stamp amount IMPORTANT To help prevent you from accidentally printing a postage value that s more than you need you can have your meter warn you when you manually key in a postage value that is higher than the values you typically use This setting is known as the high value warning see Chapter 7 System Options to set this option The high warning value feature is effective when you manually key in the postage value but does not function if the internal rating feature is used Viewing System Configuration Levels Sometimes in an effort to fix your problem over the phone a Pitney Bowes agent may request you to look up the software and firmware level that is on your machine Follow these steps to do this 1 Press Options Press Page Down twice Select Advanced Features Select Maintenance mode Select View system info There are five screens o
29. to part 15 of the FCC rules These limits are designed to provide reasonable protec tion against interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television recep tion which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment A shielded USB cable be must used with this equipment to ensure compliance with the limits Use of a unshielded cable is prohibited FCC Part 68 Compliance of the P700 P7L1 Modem This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains amo
30. to return to Options menu Setting Disabling the Supervisor Password A Supervisor password can be used to prevent unauthorized account changes within the Departmental Accounting feature If you establish a Supervisor password a user will need to enter this password to add edit or delete Departmental Accounts and for clearing Depart mental Account totals NOTE You need to set up a Supervisor password also if you want to enable Account passwords see Chapter 8 Departmen tal Accounting Press Options Press Page Down twice Select LockCode Passwords Select Supervisor Password If there is an existing supervisor password you are prompted to key in the 4 digit code PoONs PASSWORDS lt Meter Lock Code lt Supervisor Password 5 You then have a choice to either disable the password if pres ent or change or establish the password Supervisor Options Disable password lt Change password A To disable the password Select Disable Password At the Supervisor Password has been disabled message select Continue B To change or establish the password Select Change password At the prompt type in a new password 4 digits and select Continue Re enter the new password again to confirm and select Continue At the Supervisor Password has been enabled message select Continue 6 Press Clear back arrow key to return to Options menu Setting Scale Options There are sever
31. to the Home screen Account No Pieces Postage 0000011969 1 5 001 480 JAN 15 08 2 4 001 480 11 04A oy he 5g 9E os qin Clearing an Account You can clear the postage totals on an account when necessary IMPORTANT Make sure you really want to clear an account Once you do the account information is gone 1 2 From Home screen press the selection key next to ACCT line to display the Accounts menu Press Page Down and select Clear an account If a Supervisor password has been enabled you are prompted to enter one Key in the 4 digit password if necessary ACCOUNTS lt Edit an account Display acct totals Clear an account The Clear an Account screen displays a sample is shown below Press Page Down to see more choices if lit To select an account CLEAR AN ACCOUNT lt 41 Use keypad lt 0 None lt 2 Sales A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display At the confirm clear prompt press Yes Enter or No if you change your mind The account is cleared and you return back to the Accounts menu Press Clear back arrow key or Home to return to the Home screen Clearing All Accounts You can clear the postage totals on all accounts for example at the beginning of a new fiscal year with this option IMPORTANT Make sure you really want to clear all accounts On
32. with the corresponding key 2 LCD Display Shows the current status of your system and prompts you through all operations 3 Page Up Page Allows you to scroll up and down through menu Down Scroll choices when lit it indicates more choices Keys 4 Lock Power Key Allows you to power up or power down machine If the lock code feature has been enabled you can either power down the machine or put the machine into lock down mode In lock down mode access to the machine requires entering a four digit lock code 5 Yes Enter and Allows you to confirm an operation or answer No Keys Yes or No to a prompt the Yes key also functions as the Enter key for data entry 6 Alpha Numeric Allows you to type in numbers and letters for Keypad account names postage values and other in formation see Appendix A How to Enter Text Control Panel Item Part Key Description 7 Feature Keys Allows you quick access to the key features on the system Home Takes you back to the Home date postage screen Normal Preset Custom Preset Allows you to recall settings that contain the most commonly printed postage value you use in your home or office see Chapter 5 Normal and Custom Presets Allows you access to up to five or ten custom set tings that you can assign values such as postage amount ad account number etc see Chapter 5 Normal and Custom Presets Funds Allow
33. z PitneyBowes DM100i DM200L Digital Mailing Systems Operator Guide SV62214 Rev A 09 08 2008 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or me chanically without the express written permission of Pitney Bowes We have made every reasonable effort to ensure the accuracy and usefulness of this manual however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Due to our continuing program of product improvement equipment and material specifications as well as performance features are subject to change without notice Your digital mailing system may not have some of the features described in this book Available features vary depending on the model of your mailing system installed op tions system software level and how your system is set up E Z Seal Postage By Phone Purchase Power and PC Meter Con nect are trademarks or registered trademarks of Pitney Bowes Inc ENERGY STAR is a registered trademark of the United States Envi ronmental Protection Agency USPS is a registered trademark of the United States Postal Service Windows is a trademark of Microsoft Corporation FCC Part 15 Compliance NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant
34. 1 2 Turning On Off 7 4 Feed Deck 2 3 Feeding Problems 11 2 Firmware Viewing Level of 11 10 Funds Checking vii Funds Postage Adding to Machine 6 9 Checking in Machine 3 1 6 7 Checking your Postage By Phone Account Balance 6 8 Report Printing 6 11 Setting Warnings 7 8 Withdrawing 7 22 G Glossary B 1 H Help Getting 11 1 High Postage Warning 7 8 Home Screen Description 3 1 Glossary Entry B 1 l Illustration of mailing system 2 2 Ink Cartridge Messages Indicating Replace ment 10 1 Order Number 12 1 Replacing 10 2 Ink Out Message 10 1 Inspection Postal Glossary Entry B 1 IntelliLink Description 1 4 Glossary Entry B 1 L LCD Display 2 4 Lock Power Key 2 4 Lock Code Glossary Entry B 2 On the Home Screen 3 1 Setting 7 9 Low Funds Warning 7 8 Low Ink Message 10 1 M Messages on the LCD Display 11 1 Meter stamp Manually changing printed date viii Meter Stamp see also Print ing Figure showing sections of 1 4 4 1 Glossary Entry B 2 Manually changing printed date 4 2 Meter Withdrawal Procedure 7 23 Receipt 7 23 Metric Weight Viewing 7 12 Model Number v Modem Glossary Entry B 2 Settings 7 17 Moistener Brush Order Number 12 1 Description Location 2 3 Filling 10 4 Maintaining 10 5 Problems envelopes don t seal 11 4 Removing and Cleaning the Moistener Brush 10 5 Removing and Cleaning the Moistener Wick and Holder 10 7 Wick Order Number 12 1 N No Key Locat
35. 5 1 Normal Preset c 2 c iccdhecinceeivsdevagsoeisatt a peng dneds 5 2 Viewing and Selecting the Normal Preset 08 5 3 Defining New Values for the Normal Preset 05 5 4 Custom PreSets rniii a iaaa AAR 5 5 Selecting a Custom Preset sssessseeseerrrniesrrresererranerennees 5 5 Defining a New Custom Preset cceeeceeceeeeeeeeetteeeerees 5 6 Viewing and Selecting a Custom Preset ee 5 7 Editing a Custom Preset Name eessen 5 8 Deleting a Custom Preset cccccceceeeeeeeeeeiteeeeeennneeeeeees 5 8 6 Adding Postage Connecting to Data Center Postage and Your Machine 2 ccecceccceeeeeeeeeeeeeteeesnaeees 6 1 Establishing Communications Between Your Machine and the Pitney Bowes Data Center ceccccceesneeeeeeeneieeeeeeeeieeeeeeenaas 6 1 Downloads from the Data Center to Your Machine 00 6 2 Using PC Meter Connect to Establish Communications with the Data Center Preferred Method cccccceeeeeeeeeeeeeeeeteeeeeeenees 6 5 Using Analog Phone Line to Establish Communications with the Data Center Alternate Method 0 cceeeeeseeeeeeeesteeeeeeenaes 6 6 7 8 Checking Funds Postage Availability in Machine 6 7 Checking Your Postage by Phone Account Balance 6 8 Adding POStaG Ci i trenne ab aeenesiveedeuastoeedee ene eae 6 9 Printing a Funds Postage Report c cceeeeeeeeeeetteeeeeeeeee 6 11
36. 90 mm D DM200L 10 75 273 mm H x 14 75 375 mm W x 16 25 215 mm D Weight DM100i 15 Ibs 6 8 kg DM200L 17 5 Ibs 8 kg Power Requirements 100 240 VAC 50 60Hz 65 3A Ports 1 USB 1 RJ 11 Operating 40 F 4 C to 108 F 42 C Temperature LCD Display 4 lines 20 characters long Throughput DM100i Up to 30 letters per minute DM200L Up to 40 letters per minute Actual throughput will vary depending on the mate rial used machine condition use of moistener etc Print Resolution 600 x 400 dpi Print Image Area At least 1 25 4 mm x 6 5 8 170 mm Ink Cartridge Life Up to 3 000 impressions without an envelope ad Actual ink yields vary with usage graphics printed and environmental conditions Tape Sheets Self adhesive type dual tape sheets Pitney Bowes Part Numbers 612 9 and 620 9 for use on mail pieces that are too thick or too large to run through your machine Internal Envelope Ad Up to 20 Storage Internal Postal Up to 20 Inscription Storage Maximum Imprint 99 999 Specifications Material see figure below Minimum Size 5 x 3 127 mm x 76 mm Maximum Size 15 x 13 381 x 330 mm Minimum Flap Depth 7 8 22 mm Maximum Flap Depth 3 76 mm Minimum Thickness 0 007 0 18 mm Maximum Thickness 3 8 9 5 mm Maximum Stack Height for Mail 2 5 60 mm IMPORTANT For best results always make sure your
37. Account Clearing All Accounts 8 15 Clearing One Account 8 14 Creating 8 8 Data Stored for each Account 8 1 Deleting 8 16 Displaying Totals 8 12 Editing 8 9 Glossary Entry B 1 Selecting to Track Postage 3 8 8 11 Turning On Off Passwords 8 6 8 7 Account Balance checking 6 8 Accounting Feature Data Stored for Each Account 8 1 Overview of Activating and Setting Up Accounts 8 2 Turning Off 8 5 Turning On 8 4 Turning On Off 7 4 Accounting Passwords Turning On Off 7 4 Adding funds postage to your Postage By Phone ac count 6 9 Advanced Options 7 20 Advertisement Printing viii Advertisement Envelope Downloading 4 6 6 2 Glossary Entry B 1 Printing 4 6 Alpha Numeric Keypad 2 4 Analog Phone Line Establish communications to data center 6 6 Glossary Entry B 1 Analog phone line Establish communications to data center viii Auto Advance of Printed Date Setting 7 6 When Used 4 2 Auto Advance of printed date viii Auto Rating Turning On Off 7 4 B Basic Options 7 3 Batch Count Checking Viewing 3 9 Clearing 3 10 Description 3 9 Printing 3 10 Cc Cartridge Ink Replacing 10 15 Change Language 7 22 Class Selecting When Rating Mail 3 4 3 5 3 6 Setting Class Change Options 7 14 Setting Weight Change Op tions 7 13 Communications Establishing Between Your Machine and the Data Center Analog Phone Line 6 6 Overview 6 1 PC Meter Connect 6 5 Communications establish with data center Analog phone line viii Complia
38. Acct Passwords Activating Accounting and Setting Up Your Accounts Use the table below to step you through the process of setting up the Accounting feature and determine whether to use passwords on indi vidual accounts The table covers the entire life cycle of an account Step Action Description Procedure 1 Turn On Accounting Feature Turns on the Accounting feature This is neces sary before you can create accounts 1 Press Options 2 Press Page Down 3 Select Turn items ON OFF 4 Select Accounting 5 Select Turn Accounting ON Create a Supervisor Password If you establish a Supervisor password a user will need to enter this password to add edit or delete Departmental Accounts and for clearing Depart mental Account totals Also you need to set up a Supervisor password before you can enable Ac count passwords If you don t need this option or you don t need passwords you can skip to step 4 Press Options Press Page Down twice Select LockCode Passwords Select Supervisor Password At the prompt type in a password 4 digits and select Continue Re enter the new password again to confirm and select Con tinue 6 Atthe Supervisor Password has been en abled message select Continue awn gt Turn On Accounting Passwords Option Turns on the requirement for all operators to enter passwords when choosing an account if a pass word has be
39. N 8 9 10 NOTE Use this if you need to change the number for Postage By Phone but only if you are directed to by a Pitney Bowes repre sentative Press Options Press Page Down twice Select Connect Data Center Select Phone Parameters Select Change PbP Number A warning that you should only change this number if instructed to by Pitney Bowes displays Press Yes Enter to continue or No to return to the Data Center menu Press Clear back arrow key to delete the existing phone num ber Key in the new phone number excluding prefix Select OK You return to the Data Center menu Press Clear back arrow key to return to Options menu Change Modem Parameters NOTE Use this if you need to change the modem settings used NOO e O N oS 10 11 to dial into the Pitney Bowes Data Center but only if you are di rected to by a Pitney Bowes representative Press Options Press Page Down twice Select Connect Data Center Select Phone Parameters Press Page Down Select Modem Parameters A warning displays telling you that you should only change this number if instructed to by Pitney Bowes Press Yes Enter to continue or No to return to the Data Center menu Key in the new modem parameters they will contain both alpha and numeric characters as given by your Pitney Bowes agent Select Set New Value The display will show Modem Init String has been updated Select Continue You retu
40. Press Home or Clear back arrow key 4 times to return to the Home screen Purge The test print allows you to purge the print heads in an effort to fix a printing problem NO aR WN gt Press Options Press Page Down twice Select Advanced Features Select Maintenance mode Select Printer maintenance Select Purge You have a choice of 4 purges to use Normally selecting Purge A is sufficient to purge the system unless directed by a Pitney Bowes agent to do otherwise PURGE lt PurgeA lt Purge B lt Purge C The system executes a purge This may take a few moments When finished you return to the Purge screen Press Clear back arrow key 5 times to return to the Home screen Replacement of Print Head or Cartridge This option steps you through the procedure to replace either the print head or ink tank cartridge NO aR WN gt NOTE See Replacing the Ink Cartridge or Replacing the Print Head at the beginning of this chapter which explains these pro cedures in detail using figures Press Options Press Page Down twice Select Advanced Features Select Maintenance mode Select Printer maintenance Select Replacement You have a choice to replace the print head or ink tank cartridge PM REPLACEMENT lt Replace Print Head lt Replace Ink tank The steps for each are the same the only difference is with the maintenance the system performs You are prompted
41. Press Reports 2 Select Printable report 3 Select Register Report 4 When prompted insert tape sheet or envelope into machine The report is printed and the system returns back to the Printable re ports menu 5 Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen JAN 07 08 9 55P Used 464 270 Available 000 000 Batch Count 733 Total Pieces 735 Batch Value 464 270 Control Sum 464 270 PBP Serial No 0011969 Used the total of all postage ever used in the meter Available the amount of postage left in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available This is a postal requirement that verifies an accurate accounting of the postage in your machine Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBP Serial No serial number of this meter normally meter number 9 Reports Add Postage Report This report lists the last five postage refills 1 2 3 4 SV62214 Rev A g i Press Reports Select Printable report Select Add Postage Report When prompted insert tape sheet or envelope into machine The re
42. RL The Universal Resource Locator URL of the backup web page to which your system connects Advanced Options Advanced options allow you access to features that are used very infrequently such as Intra BMC Zips meter withdrawal etc The Ad vanced Feature menu includes Manage USPS Confirmation Delivery Records refer to Pitney Bowes publication SV61156 for information on this optional fea ture Visit our website see page v and enter SV61156 in the search box on the home page to locate and view this document Maintenance Mode refer to Chapter 10 Maintenance for infor mation on this option Intra BMC ZIPs bulk mail center designations used in pre sort ing certain classes of mail Change Language Meter Withdrawal for withdrawing postage funds from your sys tem and for taking your system out of service Run Install Mode ADVANCED FEATURES lt Manage Conf Records lt Maintenance mode intra BMC ZIPS ADVANCED FEATURES lt Change Language lt Meter Withdrawal Run Install Mode Intra BMC ZIPs If you ship parcels locally using the parcel post class of USPS you may be eligible for shipment discounts by setting up Intra BMC Bulk Mail Center ZIP Code groups To do this first obtain a postal zone chart that is specific to your ZIP Code from your local post office Use the postal zone chart to deter mine if the ending ZIP Code of the parcel falls within your BMC Zone If it does the parcel is
43. Receptacle Allows you to connect your machine to a Win dows PC that is connected to the Internet so you can download postage and software updates quickly to your machine see PC Meter Connect section on next page Connects to AC power cord supplied 2 6 2 Back of Machine SV62214 Rev A 2 Getting to Know Your System PC Meter Connect PC Meter Connect is a feature that allows you to do postage refills and meter updates quickly and conveniently using your PC s Internet connection Internet connection is normally much quicker than using the analog phone line option see also Chapter 6 Adding Postage You simply load the PC Meter Connect software from the CD included in your starter kit into a Windows PC with an Internet con nection broadband DSL network etc and connect a USB cable between your meter and a PC After installation a shortcut icon for PC Meter Connect displays on your PC desktop and an icon ap pears on the system tray usually in the lower right corner of your desktop screen see figures below PC Meter Connect Icon in System Tray Thereafter the program is loaded in the background automatically when you boot up your computer You will know this by seeing the PC Meter Connect icon in the system tray NOTE No screens or windows display when you click the desktop shortcut icon However if the PC Meter Connect software was not running for some reason you l
44. Z Seal because it helps keep your moistener clean and improves sealing efficiency See Chap ter 12 Supplies and Options for part numbers to order this item 3 Ifthe tank was empty allow 30 minutes for the moistener brush and wick to get completely wet IMPORTANT Do not overfill the moistener tank 10 4 SV62214 Rev A 10 Maintenance Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full you may need to clean the moistener brush or wick If seal qual ity doesn t improve after cleaning you can replace the moistener brush or wick as needed Brush Brush Holder See Chapter 12 Supplies and Options for part numbers to order these items for your machine Removing and Cleaning the Moistener Brush 1 Push down on the blue release lever on the moistener SV62214 Rev A 10 5 10 Maintenance Removing and Cleaning the Moistener Brush 3 Open the hinged brush holder Brush Brush Holder Grasp the bristles and slide the brush out of the hinged brush holder toward the front of the moistener tank Position the brush as shown at right so its bottom edge is under the mounting tabs Slide the brush back toward the rear of the moistener NOTE At this point if you need to clean the wick and holder go to Removing and Cleaning the Moistener Wick and Hold er procedure on the next page Otherwise just continue with step 8 Reinstall the moistener Push down
45. a Center using an analog phone line The following are usually analog phone lines e Fax lines e Residential phone lines e Lines used by modems or credit card readers Plug the telephone line supplied into the connector on the back of the meter see Chapter 2 Getting to Know Your System Use a dedicated analog phone line if possible one that is not shared with other devices to avoid possible issues IMPORTANT e Phone systems installed in some businesses are not analog and may damage your system If you are unsure about your phone line contact your telephone company or local network administrator e If you have a DSL line and want to connect your meter using the analog phone jack on the back for the meter you should install a DSL filter obtained from your DSL provider before con necting the meter e While the meter is processing a download from the Pitney Bowes Data Center do not disconnect the analog phone line USB cable or power from the meter Wait until the meter s main screen showing postage and date displays before discon necting and moving the meter e Postage refills and updates are usually much slower than using the PC Meter Connect software with a PC 6 Adding Postage Connecting to Data Center Checking Funds Postage Availability in Machine It is a good idea to check the amount of funds postage in your me ter before running your daily mail 1 Press Funds 2 The funds left used and p
46. achine you can generate a 0 00 meter stamp for this purpose At the Home screen simply press Zero then Yes Enter and slide an envelope or tape sheet through the machine 10 Maintenance Replacing the Ink Cartridge 1 Remove the weighing platform if you have a DM200L 2 Open the top cover A Top Cover Open message displays 3 Select Replace Ink Tank to continue if you don t want to change the ink cartridge at this time simply close the top cover The message Moving ink tank to replacement position displays 4 Flip open the ink cartridge guard Ink Cartridge Guard 10 2 SV62214 Rev A 10 Maintenance Replacing the Ink Cartridge 6 Remove the new ink cartridge from the bag The tape should pull off remove if necessary A ry 7 Lower the ink cartridge into the cavity the label on the top of the cartridge should face the front of your system The ridges on either side of the cartridge will slide into the grooves Groove 9 Close the cover The system automatically starts an ink initialization process and in a few moments returns you to the Home screen SV62214 Rev A 10 3 10 Maintenance Filling the Moistener Refer to the following procedure to refill the moistener 1 Check the moistener tank to see how much sealing solution is left Check Level Here 2 Add enough E Z Seal to bring the sealant level up to the bottom of the fill hole We recommend E
47. ad postage applied 3 Press Clear back arrow key or Home to return to Home screen Applying Postage There are several ways you can apply postage using your mailing system Key in the postage directly from the keyboard when you already know the amount Enter the weight of the mail piece manually and have the system calculate the postage amount using the system s internal rating feature Place the mail piece on the integrated weighing platform and have the system calculate the weight and then postage amount using the system s internal rating feature Each method is described in its own section that follows NOTE 1 Use tape sheets to apply postage for large pieces and parcels that can t be run through the machine see Chapter 12 Supplies and Options for ordering tape sheets Feed the tape sheets into the machine the same way you would feed an enve lope Apply the postage tape sheets on the mail piece or parcel NOTE 2 The system allows you to enter either a ZIP code or a Zone number for those USPS classes and services that require a destination entry e g Priority class over 1 lb When prompt ed to enter a destination in these cases you may either key in the one digit Zone number 0 8 and select This is a Zone or key in the 5 digit ZIP code and select This is a ZIP Code 3 Running Mail Keying In the Postage Directly 1 2 3 From the Home screen enter the postage using the numeric keys Do n
48. al options you can set with your scale such as zero ing the weight on the scale turning the scale on off viewing metric weights and saving changing class or ZIP settings when weight changes on your scale The scale options are accessed by pressing the selection key next to SCALE line at the Home screen Dec 23 08 0 00 lt ACCT Sales lt CLASS None SCALE Olb 0 00Z The Scale Options menu choices are SCALE OPTIONS Zero the scale lt Turn Scale OFF lt View metric weight WHEN WEIGHT CHANGES lt Change Retain class lt Change Retain ZIP WHEN CLASS CHANGES lt Change Retain ZIP Zeroing the Scale If you have set your machine to retain the weight from the previous package or mail piece you will need to run this option to zero out the scale 1 Atthe Home screen press the selection key next to SCALE line 2 Select Zero the scale 3 The scale will zero out the weight and you return to the Home screen Turning Scale On or Off You may turn on and off the scale function as necessary 1 Atthe Home screen press the selection key next to SCALE line 2 Select Turn Scale OFF or ON 3 You return to the Home screen with either the scale on or off Scale Turned On Screen Scale Turned Off Screen Dec 23 08 0 00 Dec 23 08 0 00 lt ACCT Sales lt ACCT Sales lt CLASS None lt CLASS None SCALE Olb 0 00Z Viewing Metric Weight You may view the weight currently displayed on th
49. are the sections that make up the meter stamp printed on your mail piece Inscription Meter Serial Postage Value Number Applied gre Ps Ge 2 2 A pao T aA A o Recycle d d Z li ca aw D asari 00 00 000 00 c Re 4 se 0000000000 JAN 00 0000 u Det MAILED FROM ZIP CODE 00000 Envelope Ad Datamatrix ZIP Code Barcode Origination Date Optional Printing Required Printing required only for certain classes of mail 02214 Mev A Printing a 0 00 Meter Stamp If you want to check the ink imprint meter stamp on your machine you can generate a 0 00 meter stamp for this purpose At the Home screen simply press Zero then press Yes Enter and slide an enve lope or tape sheet through the machine Auto Advance of Printed Date for the Meter Stamp The system is set from the factory to automatically advance the print ed date on the meter stamp as well as its internally held date when the system time reaches 12 00 AM However you may change the time of day when the auto advance of the date occurs see Chapter 7 System Options for more information Manually Changing Printed Date for the Meter Stamp You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day s mailing IMPORTANT e Changing the printed date does not change the meter s inter nally held date e You can always return the printed date to the
50. ce you do the account information is gone 1 From Home screen press the selection key next to ACCT line to display the Accounts menu 2 Press Page Down twice and select Clear all accounts If a Su pervisor password has been enabled you are prompted to enter one Key in the 4 digit password if necessary ACCOUNTS lt Clear all accounts lt Turn accounting OFF lt Acct Passwords 3 At the confirm clear prompt press Yes Enter or No if you change your mind All the accounts are cleared and you return back to the Accounts menu 4 Press Clear back arrow key or Home to return to the Home screen Deleting an Account You can delete an account but make sure you really want to be cause you cannot get the information associated with that account back after it has been deleted IMPORTANT Make sure your really want to delete an account Once you do the account information is gone 1 2 From the Home screen press the selection key next to ACCT line to display the Accounts menu Select Delete an account If a Supervisor password has been enabled you are prompted to enter one Key in the 4 digit pass word if necessary ACCOUNTS lt Select an account Create an account lt Delete an account The Delete an Account screen displays a sample is shown be low Press Page Down to see more choices if lit To select an account DELETE AN ACCOUNT lt 41 Use keypad lt 0 None lt 2 Sales
51. ceeeeeeeeeeees 3 5 Using Differential Weighing cccceeceeeeeeeeeeneteeeeenteeeeeeenaas 3 6 Selecting an Account to Track Postage ee 3 8 Using the Batch Count Feature 00 eee 3 9 Viewing Checking the Batch Count 3 9 Printing the Batch Count ceeeeeeeeeetteeeeeeetteeeeeeeee 3 10 Clearing the Batch Count 00 eee eeeseeeeeeeeeeeeeeeeeneeees 3 10 4 Printing Options Printing OPO eet i cchseets sone eesti a a da iagede ieee dicdaeeedalas 4 1 Sections of the Meter Stamp c ecceceeeeeeeeeeeeteeeseneees 4 1 Printing a 0 00 Meter Stamp cccceceeceeeeeseeeeeeeeeeeeneeeaees 4 2 Auto Advance of Printed Date for the Meter Stamp 4 2 Manually Changing Printed Date for the Meter Stamp 4 2 Bypass All Printing and Seal the Envelope Only 4 3 Omitting Restoring Day or Date on the Meter Stamp 4 4 Adding Removing a Postal Inscription to Meter Stamp 4 5 Adding Removing an Envelope Ad to the Meter Stamp 4 6 Printing the Date and Time Only no meter stamp 05 4 7 Printing Ad Date and Time Only no meter stamp 4 8 Adjusting Horizontal Print Position of Meter Stamp 4 9 5 e Normal and Custom Presets WhatlS a Presi sicacecessenecexy oren 5 1 Why Should Use Presets ccceceecseteeeeeeeteieeeeeesinneeeere 5 1 Why Should Always Include a USPS Class in my Preset
52. current date e You cannot change the printed date to a date earlier than the meter s internally held date in an effort to backdate the mail 1 Press Options 2 Select Advance the date 3 Displays current date in MM DD YY format You may either A Select Add one day to advance date one day for each pressing of the key B Key in a number in US from 1 30 representing the number of days you want to advance the date then select Add x days 1 30 4 Select Continue The new date now shows in the Home screen 5 To set the date on your mail back to the current date press Options and select Set to todays date 4 Printing Options Bypass all Printing and Seal the Envelope Only If using the moistener with pre addressed envelopes you can set up your mailing system to seal envelopes without printing a meter stamp on them 1 Press Print Menu 2 Select Seal Only PRINT MENU lt Seal Only lt Date amp Time Only lt Ad Only The Seal Only No Printing screen appears 3 Place flap along moistener and move towards the right 4 Slide the envelope to the right until the system takes hold of it The system seals and ejects the piece 5 Select Exit Seal Only when finished to return to the Home screen SV62214 Rev A 4 3 Omitting Restoring Day or Date on the Meter Stamp For most mailings you normally print the date as part of the meter stamp However for certain clas
53. d is available a message stating so displays e Ifa download is not mandatory you will be prompted with either Get Update now or Skip Get later Select the one that makes sense to you at that time e Ifa download is mandatory only Get Update now displays and you must perform the download After the download has completed a message stating so displays e Ifyou need to reboot the system the prompt Restart now dis plays Select this to restart the system e f no rebooting is necessary simply select Continue to return to the Home screen IMPORTANT While the meter is processing a download from the Pitney Bowes Data Center do not disconnect the analog phone line USB cable or power from the meter Wait until the meter has finished processing before disconnecting the meter You will know this has occurred when the meter s Home screen showing postage and date displays The following downloads activities may occur when your system is connected to the Pitney Bowes Data Center System Software Update If there has been an important update to the software that runs your system you will be notified that a required update is necessary Envelope Ads Posial Inscriptions If you ordered new envelope advertisements or postal inscriptions you will be notified that you can perform a download to obtain these Downloads from the Data Center to Your Machine Upload Pending Electronic USPS Confirmation Serv
54. dcannencddvdnnes satedeeveenses 12 1 OPNS konio i aiaa aip E ia i aiae a deddadssndaeaas 12 1 Appendix A How to Enter Text Appendix B Glossary Index SV62214 Rev A xi Table of Contents This page was put in as a placeholder only This allows you to print this entire guide in a duplex double sided mode while keeping the proper page positions xii SV62214 Rev A 1 Introduction What s in this Guide Connecting to Data Center Section Description Chapter 1 Describes the key features of your mailing system and Introduction provides material and equipment specifications It also includes important safety notes Chapter 2 Explains the purpose and shows the location of each Getting to Know control and machine feature Please read this section Your System carefully It provides a foundation for the instructions in later sections of this book Chapter 3 Explains how to process mail The operations covered Running Mail here are the ones you ll use most often Chapter 4 Explains your printing options for incoming and outgoing Printing Options mail Chapter 5 Explains the Normal and Custom Presets feature for Normal and saving commonly used settings on your machine Custom Presets Chapter 6 Explains how to connect your system to the Pitney Adding Postage Bowes Data Center so you can add postage and down load the latest postal rates and software to your meter How to En
55. ds NOTE 2 Turning on the account password feature forces you to select a new account just in case your existing account uses a password 1 From Home screen press the selection key next to ACCT line to display the Accounts menu 2 Press Page Down twice and select Acct Passwords ACCOUNTS Clear all accounts lt Turn accounting OFF lt Acct Passwords 3 Select Turn Passwords ON You return back to the Accounts menu 4 Select Select an account 5 The Select an Account screen displays a sample is shown be low Press Page Down to see more choices if lit To select an account SELECT AN ACCOUNT lt 41 Use keypad lt 0 None lt 2 Sales A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display 6 Key in the 4 digit password for that account 7 You return to the Home screen with the name of the account listed the example below shows Sales as the account chosen Dec 23 08 0 00 lt ACCT Sales lt CLASS None SCALE Olb 0 00z 8 Departmental Accounting Turning Off Account Passwords You can turn off the requirement for all operators to enter passwords if passwords are set up when choosing an account 1 2 From Home screen press the selection key next to ACCT line to display the Accounts menu Press Page Down twice and select Acct Passwords ACCOUNTS
56. dvance Select AM or PM Type in the time Example To enter one o clock type 1 0 0 To enter 12 01 o clock type 1 2 0 1 Don t type the hyphens 7 Select Continue The display returns to Time and Timeouts menu 8 Press Clear back arrow key to return to Options menu ou kwh NOTE lf you want to turn the date advance feature off set the advance time to 12 00 AM Correct Drift Sometimes the time on the machine may need to be corrected due to internal drift or the activation of Daylight Saving Time 1 DARON Press Options Press Page Down Select Time and Timeouts Press Page Down Select Correct Drift You have your choice of adding or subtracting minutes from the current time displayed ADJUST THE TIME Currently 5 52 PM lt Add 1 120 min lt Subtract 1 120 min A To add minutes e Select Add 1 120 min to add minutes e Key in the number of minutes you need to add and select Continue B To subtract minutes e Select Add 1 120 min to subtract minutes e Key in the number of minutes you need to subtract and select Continue The display returns to Time and Timeouts menu Press Clear back arrow key to return to Options menu Pagel Daylight Savings Time oar wn gt Press Options Press Page Down Select Time and Timeouts Press Page Down Select Daylight Saving The display shows the current setting Select Enable to use Daylight Sa
57. e Date print Yes Mode Key In Current Values Horiz Pos Current Values lt Continue 5 Select Continue at the last screen to return to the first screen in step 4 and save the current values as the Normal preset or press Home to return to the Home screen to establish the proper settings see step 1 Custom Presets The machine can store up to 10 Custom Presets Press Custom Preset to access the Customer Preset menu CUSTOM PRESETS lt Select Preset lt Define New Preset lt Define NormalPreset CUSTOM PRESETS lt View Preset lt Delete Preset lt Edit Preset Name IMPORTANT Preset postage values are subject to the high value warning feature This feature warns you when you manually key in a postage value that is higher than your typical value see Chap ter 7 System Options to help prevent you from accidentally printing an incorrect postage value When a rate change becomes effective always check the post age values assigned to all presets to make sure that they com ply with the new rates Selecting a Custom Preset 1 2 Press Custom Preset Select Select Preset The display lists all presets created on your system A sample list is shown below SELECT CUSTOM PRESET lt 1 Preset 1 First Class lt 2 Preset 2 Parcels lt 3 Preset 3 Priority Press Page Down to see additional choices if available Select the preset you want to use You return to the Home
58. e display lists all presets Select the preset you want to view The first screen of defined values for the Custom Preset is listed Press Page Down to see the remainder of the defined values PON Ss NOTE The number of screens and the values displayed may vary depending on the options used for your preset and the options installed on your machine 1 Preset 1 First Class Postage 0 42 Class 1st Cl Ltr Ad None 1 Preset 1 First Class Insc None Date print Yes Mode Key In 1 Preset 1 First Class Horiz Pos 9 5 When you press Page Down to the last screen you have a choice 1 Preset 1 First Class lt Select this preset lt Continue A If you want to use this Custom Preset as is select Select this preset You return to the Home screen with this Custom Preset chosen using the values just shown B Select Continue to return to the View a Preset screen Editing a Custom Preset Name You may change the name of a preset if you want 1 Press Custom Preset 2 Press Page Down and select Edit Preset Name 3 The display lists all the Custom Presets Select the preset you want to edit 4 The system will prompt for the new name of this preset Key in the new name for this preset It can be up to twelve alpha nu meric characters long To access alpha characters repeatedly press the appropriate number key until the desired character displays 5 When finished select OK You return to the Custom Pres
59. e mr etel wg Icon PC Meter Connect Icon in System Tray PC Thereafter the program is loaded in the background automatically when you boot up your computer You will know this by seeing the PC Meter Connect icon in the system tray NOTE No screens or windows display when you click the desktop shortcut icon However if the PC Meter Connect software was not running for some reason you ll know this when you don t see the PC Meter Connect icon in the system tray clicking on the desktop icon will restart the software Alternately you may click on the Start button gt All Programs gt Pitney Bowes gt PC Meter Con nect A PC Meter Connect icon will then appear in system tray Several messages display from PC Meter Connect icon in the system tray e Meter detected displays when you connect your meter to the PC after it had been disconnected PC Meter Connect x Meter detected PC Meter Connect is ready for use SQ YW 6 38 pm e Meter is not detected displays when you disconnect your meter from the PC The red x stays on the icon thereafter PC Meter Connect X Meter is not detected EGY 6 44 Pm SV62214 Rev A 6 5 Using Analog Phone Line to Establish Communications with the Data Center Alternate Method If you do not have a Windows PC available with Internet access you may establish communications to the Pitney Bowes Dat
60. e scale in grams 1 Atthe Home screen press the selection key next to SCALE line 2 Select View metric weight 3 The current weight displays in grams Current weight is 73g lt Continue 4 Select Continue to return to the Home screen Setting Weight Change Options You can set how the scale reacts regarding the class of service or ZIP code when the weight changes 1 Atthe Home screen press the selection key next to SCALE line 2 Press Page Down 3 You have a choice to set the class setting or ZIP setting WHEN WEIGHT CHANGES lt Change Retain class lt Change Retain ZIP A To change Class settings select Change Retain class Select either change class or retain class when weight changes The current condition is listed at the bottom of the screen WHEN WEIGHT CHANGES lt Change Class Retain Class Currently Change B To change ZIP settings select Change Retain ZIP Select either change ZIP or retain ZIP when weight changes The current condition is listed at the bottom of the screen WHEN WEIGHT CHANGES lt Change ZIP Retain ZIP Currently Change 4 Press Clear back arrow key to return to the Home screen 7 System Options Setting Class Change Options You can set how the scale reacts regarding the ZIP code when the class changes 1 2 3 At the Home screen press the selection key next to SCALE line Press Page Down twice Select Change Retain ZIP
61. e to return to the Home screen Editing Account Names and Passwords You can edit an account name and establish passwords for each ac count if you wish 1 2 From Home screen press the selection key next to ACCT line to display the Accounts menu Press Page Down and select Edit an account If a Supervisor password has been enabled you are prompted to enter one Key in the 4 digit password if necessary ACCOUNTS lt Edit an account lt Display acct totals Clear an account The Edit an Account screen displays a sample is shown below Press Page Down to see more choices if lit To select an account EDIT AN ACCOUNT lt 1 Use keypad lt 0 None lt 2 Sales A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display After the account is selected you have a choice to edit the ac count name or edit the account password Edit Account Name option A Ifyou select Edit acct name the system prompts you for the new name Key in a new name for the account It can be up to twelve alpha numeric characters long To access alpha characters repeatedly press the appropriate number key until the desired character displays B Select OK when done C You are prompted if you want to change the account pass word also If you select Yes continue with Step B from Edit Account Password Option on the n
62. ect the ad 4 You return to the Home screen with the name of the account listed on the second screen Downloading an Envelope Ad into Your Machine Your system comes pre loaded with several envelope ads If you want another envelope ad contact Pitney Bowes see page v Ready made items can be purchased and downloaded directly into your meter We can also work with you to create custom ads NOTE Your ad must be purchased and the machine must be con nected to Pitney Bowes Data Center for this download procedure 1 From Home screen press Page Down to second screen and select AD 2 Select Install an Ad 3 Select Connect now The system connects to the Pitney Bowes Data Center this may take a few moments Various screens display letting you know the status of the process 4 After connection is made and the download has completed a message stating so displays Select OK 5 You return to the Home screen Follow the procedure Adding Removing an Envelope Ad to the Meter Stamp above to select your new ad 4 Printing Options Printing the Date and Time Only no meter stamp You may want to use this feature to time stamp incoming mail or sen sitive documents 1 Press Print Menu 2 Select Date amp Time Only PRINT MENU lt Seal Only lt Date amp Time Only lt Ad Only The Date and Time Only No Postage Printing screen appears 3 Place the envelope up against the registration wall
63. ed since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBP Serial No serial number of this meter normally meter number 4 Press Home to return to the Home screen Clearing the Batch Count IMPORTANT Make sure you really want to clear the batch count once you do you can t restore the data 1 Press Funds 2 Press Page Down and select Clear batch values 3 At the Confirm Clear prompt press Yes Enter to confirm The batch value and batch piece registers return to zero 4 Press Home to return to the Home screen 4 Printing Options Printing Options There are various printing options available when processing mail through the system You can e Bypass all printing and seal the envelope only e Omit day or date when printing a meter stamp e Add a postal inscription to the meter stamp e Add an envelope advertisement to the meter stamp e Adjust the horizontal print position of the meter stamp e Print the time and date only no meter stamp e Print an ad time and date only no meter stamp Many of these options are available by pressing Print Menu and selecting your choice see below PRINT MENU lt Seal Only lt Date amp Time Only Ad Only lit key indicates more menu choices PRINT MENU lt Ad Date amp Time lt Omit day date other lt Horiz print pos Sections of the Meter Stamp These
64. ed to be serviceable Please refer to the warranty information if problems occur Failed units will be withdrawn by Pitney Bowes service engineers and returned to the U S Service Center For reference purposes the U S Service Center contact ad dress is Pitney Bowes Inc 1 Elmcroft Road Stamford CT 06926 0700 Pitney Bowes Contact List Machine Identification Product Name DM100i Digital Mailing System Model Number P700 OR Product Name DM200L Digital Mailing System Model Number P7L1 Resources For support information DM100i www pitneyworks com DM100 DM200L www pitneyworks com DM200 To order PB supplies and accessories go to www pb com and click on Supplies OR order by phone at 1 800 243 7824 M F 8 00 AM to 8 00 PM E T To view a list of your equipment pay invoices online or you have questions about your Postage by Phone account go to www pb com and click on My Account For questions about your account or the product call the Pitney Bowes Customer Care Center at 1 800 522 0020 To contact the United Stated Postal Service USPS visit www USPS com This page was put in as a placeholder only This allows you to print this entire guide in a duplex double sided mode while keeping the proper page positions Table of Contents 1 Introduction 2 3 What s in this Guide sssini nananana 1 1 About Your Digital Mailing System cceeeeeeeeeeneeeeeeeenees 1 2 Postal Requirement
65. eeeeeeeeteeeeeettteeeeeeeaes 10 2 Filling the MOiStenel 00 2 ccc cee eeeeeeeeeeeeceeeeeeeetaeeeeeeeenaeeeeeeenaas 10 4 Maintaining the Moistener c ceeeeceeeeeeeeeeeeeeeeeeteeeeeeeaes 10 5 Removing and Cleaning the Moistener Brush 10 5 Removing Cleaning the Moistener Wick and Holder 10 7 Replacing the Print Head 0 eeeccceceeeeceeeeeeeeteeeeeeetnaeeeeeeeaes 10 8 Running Print Tosissaan a inka N A 10 12 TOSt PRIN sirianiiyi na ARN 10 13 PUG E Aare ee a A T E vasa reese 10 14 Table of Contents 11 Troubleshooting Getting Help ereenn ana ieee ein eee 11 1 Messages on LCD Display ccceeceeccneeeeeeeeeeeeeeeeteieeeeeeeee 11 1 Blank DiE plienas aa a tee teteaith ales 11 1 Display Problems display hard to read cccccceeeseseeeeeeees 11 2 Feeding Problems stalled envelopes eccccceesseeeeeeeees 11 2 Printing ProblemS ys iicecccsitee iedeeapebtieaaeeeincitieendicersapeeeceadipeeied 11 3 Moistening Problems envelopes don t seal 000 11 4 Problems Connecting to the Data Center via Analog Line 11 5 Problems Connecting to the Data Center via the PC 11 6 Problems Refilling Postage via the PC sses 11 8 Accidentally Printing the Wrong Postage cceeeieeeeeee 11 9 Viewing System Configuration Levels eeeeeee 11 10 12 Supplies and Options DSUPPNSS calcciacscccessat cccedadivesende caw esoeedenvoused
66. eligible for an Intra BMC parcel post rate Follow the steps below to setup up Intra BMC ZIP Code groups Press Options Press Page Down twice Select Advanced Features Select Intra BMC ZIPS You have a choice to create edit or delete an Intra BMC ZIP group BeON NOTE lf you have never used this feature before only Cre ate a new group displays INTRA BMC ZIP GROUPS lt Create a new group lt Edit existing group lt Delete a group 7 If you want to create a new group select Create a new group A Key in the first 3 digits of beginning ZIP and select OK B Key in the first 3 digits of ending ZIP and select OK 8 If you want to edit a group select Edit existing group A Select the group from the list provided B Key in the first 3 digits of beginning ZIP and select OK C Key in the first 3 digits of ending ZIP and select OK 9 If you want to delete a group select Delete a group A Select the group from the list provided that you want to delete B Press Yes Enter at the confirmation prompt to delete 10 Press Clear back arrow key twice to return to Options menu NOTE When rating a parcel using the Parcel Post class and the system recognizes a destination ZIP Code that falls within an In tra BMC zone that you ve established it will use the discounted Intra BMC rate instead of the normal parcel rate Change Language The machine is capable of displaying all screens operator
67. en and piece weight of the item removed mmm dd yy 0 00 lt ACCT Name lt CLASS xXxxxxxx lt PIECE xlb x xoz Using Differential Weighing 9 10 11 12 If using the moistener place flap along moistener and move towards the right Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it The system prints the me ter stamp and ejects the envelope tape sheet The same screen from Step 7 appears DIFF WEIGHING Remove one mailpiece TOTAL xlb x xoz Repeat steps 7 10 for each item that needs postage When you have removed the last item from the scale the LAST ITEM screen displays LAST ITEM Rate this item lt Exit Diff Weighing lt Continue Rate this item select this option if you want to rate the last piece removed A ready to print postage screen displays Follow Steps 8 11 above The Home screen displays when you are done Exit Diff Weighing select this option if you want to exit this mode without rating the last item The Home screen displays Continue select this option if you want to continue rating more items with the same rate A Place mail on scale screen dis plays Follow Steps 7 11 above to continue Selecting an Account to Track Postage The Departmental Accounting feature allows you to track postage by account See Chapter 8 Departmental Accounting for information on setting u
68. en established for an account 1 From Home screen press the selection key next to ACCT line to display the Accounts menu 2 Press Page Down twice and select Acct Passwords 3 Select Turn Passwords ON You return back to the Accounts menu Activating Accounting and Setting Up Your Accounts Step Action Description Procedure 4 Create Sets up your account name and password if de Account sired See Creating an Account later in this chap ter for procedure 5 Maintain Edit Allows you to change the name and or password Account of an account See Editing Account Names and Passwords later in this chapter for procedure 6 Select Allows you to choose the specific account for re Account cording postage 1 From Home screen press the selection key next to ACCT line 2 Select Select an account 3 Press Page Down to see more choices if lit Select an account NOTE If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary 4 You return to the Home screen with the name of the account listed below the date and amount line 7 View Print Allows you to see the accumulated totals for this Account Totals account e For viewing totals see Displaying Account Totals later in this chapter for procedure e For printing totals see Printing a Single Ac count Report or Printing a Multi Account Sum mary Re
69. ep of the install procedure Simply follow the screen prompts until you reach the Installation Successful screen Select OK and you will be returned to the main screen with your new values active 8 Departmental Accounting Overview of the Accounting Feature If you have the accounting feature you can set your system up to track postage costs incurred by departments or individuals in your organiza tion e g Engineering Sales Jim Smith etc The number of accounts available on your system is based on the amount purchased Your sys tem stores the following information for each account Aname up to 12 alphanumeric characters long e An account number The item total This is the total number of pieces of mail charged to an account since it was last cleared e The value total This is the total amount of postage charged to an account since it was last cleared e An account password if set up The maintenance of your accounts is done through programs on the Accounts menu below accessible by pressing the selection key next to ACCT line at the Home screen if the feature is activated Dec_23 08 0 00 lt CLASS None SCALE Olb 0 00z Each Accounts menu option is discussed in this chapter ACCOUNTS lt Select an account Create an account lt Delete an account ACCOUNTS Edit an account Display acct totals Clear an account ACCOUNTS Clear all accounts lt Turn accounting OFF lt
70. et menu 6 Press Home to return to the Home screen Deleting a Custom Preset Deleting a preset removes all the values assigned to it and removes it from the Preset Menu IMPORTANT Once you delete a preset its values are gone You can t recover a deleted preset 1 Press Custom Preset 2 Press Page Down and select Delete Preset The display lists all presets 3 Select the preset you want to delete 4 Atthe prompt to clear the Preset press Yes Enter The preset is deleted 5 The system confirms that the preset has been deleted Select Continue You return to the Custom Preset menu 6 Press Home to return to the Home screen 6 Adding Postage Connecting to Data Center Postage and Your Machine Postage is stored internally in your meter When you need to add more you simply establish communications between your meter and the Pitney Bowes Data Center and specify the amount of post age you wish to download The postage is electronically sent to your meter from your Pitney Bowes Postage By Phone meter payment account You must establish a Pitney Bowes Postage By Phone meter pay ment account and have funds available in it before you can down load the funds for postage to your meter There are several ways you can arrange to have funds put in your Postage By Phone me ter payment account send in a check direct withdrawal establish credit etc See the Pitney Bowes Contact List on page v to call f
71. ext page otherwise you return to the Edit an Account screen 8 Departmental Accounting Editing Account Names and Passwords Edit Account Password option A If you select Edit acct password the system confirms you want to change the password Press Yes Enter B The system prompts you for the new password Key in the new 4 digit password C Select Continue when done D At the confirmation password prompt re enter the new pass word E Select Set You return to the Edit an Account screen 5 Press Clear back arrow key twice to return to the Options menu 8 10 SV62214 Rev A Selecting an Account You need to select an account to track postage when using Depart mental Accounting 1 2 4 5 From Home screen press the selection key next to ACCT line to display the Accounts menu Select Select an account ACCOUNTS lt Select an account Create an account lt Delete an account The Select an Account screen displays a sample is shown be low Press Page Down to see more choices if lit To select an account SELECT AN ACCOUNT 41 Use keypad lt 0 None lt 2 Sales A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary You return
72. ey in the inscription number and press Yes Enter B Scroll through inscriptions and then select the inscription 4 You return to the Home screen with the name of the inscription listed on the second screen Downloading a Postal Inscription into Your Machine Your system comes pre loaded with certain postal inscriptions If you want another postal inscription contact Pitney Bowes see page v In scriptions can be purchased and downloaded directly into your meter NOTE Your inscription must be purchased and the machine must be connected to Pitney Bowes Data Center for this download procedure 1 From Home screen press Page Down to second screen and select Insc 2 Select Install an Inscript 3 Select Connect now The system connects to the Pitney Bowes Data Center this may take a few moments Various screens display letting you know the status of the process 4 After connection is made and the download has completed a message stating so displays Select OK 5 You return to the Home screen Follow the procedure Adding Removing a Postal Inscription to the Meter Stamp above to se lect your new inscription Adding Removing an Envelope Ad to the Meter Stamp 1 From Home screen press Page Down to second screen and select AD lt AD None lt insc None 2 Select Select an Ad 3 You may either A Key in the ad number and press Yes Enter B Scroll through ads and then sel
73. f information available about your ma chine Press Page Down to scroll through all the screens if needed our wh INTERNAL INFORMATION IND SN XXXXXXXXXX PBI SN XXXXXXXXXX UIC Ver XX XX XX INTERNAL INFORMATION PM Ver XX XX XX PHS Ver X XX ASIC Ver X XX INTERNAL INFORMATION LCD Ver X XX PSD Ver XX XX XX RM Ver XX XX INTERNAL INFORMATION RATE Eff XXXXXXXX UIC Sum XXXXXXXXXX RM Sum XXXXX INTERNAL INFORMATION TREE Ver XXXX LANG Ver XXXX 7 Press Clear back arrow key four times to return to the Home screen 12 Supplies and Options Supplies Description Number Ink Cartridge Red Fluorescent 793 5 Moistener Brush Wick Assembly 946 1 Double Tape Sheets 50 612 9 Double Tape Sheets 300 620 9 E Z Seal 4 Ounce Flip Top Bottles 4 601 9 E Z Seal 16 Ounce Bottles 4 601 0 Refer to Pitney Bowes Contact List on page v for web addresses and phone numbers to order supplies Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today and expand it as your business grows tomorrow Contact your Pitney Bowes Sales Representative for more information see page vin the front of this guide for web addresses and phone numbers Integrated Weighing Platform Scale The weighing platform allows you to accurately weigh mail and pack ages You can select from either a 5 Ib or a 10 Ib capacity scale
74. g Postage via the PC You can access www pb com using Internet Explorer but you are having problems refilling postage into the meter meter er rors may display 1 Right click on the PC Meter Connect tray icon and select Inter net Settings Update PC Meter Connect lt Tntemet Settings gt Settings Select Internet About PC Meter Connect 7 ae About Your Meter Meter Detected Settings ee aie Exit Right Click on Tray Icon 2 Atthe Internet Settings configuration screen choose Non Chun ked for HTTP Transfer Encoding Method see screen below and click OK xl HTTP Transfer Encoding Method FTP Mode C Chunked Default Active Default Use Non Chunked for HTTP Transfer Proxy Address Assignment Encoding Method amp Direct connection to the Intarnet Default Use Internet Explorer proxy settings Manual proxy settings Proxy Address Port HTTP f EEN m Use this address for all protocols SSL P E iP f Proxy Authentication Name Password Internet Settings Screen in PC Meter Connect Software 11 8 SV62214 Rev A Accidentally Printing the Wrong Postage Once you have printed a meter stamp the postage funds have been used up by the machine even if the printing is illegible Thats why it is so important to make sure the correct value is shown on the ma chine before inserting the mail piece or tape sheet and that you do not let
75. ght Savings 7 7 Timeouts for Normal Preset to Appear 7 5 Top Cover 2 2 Transport Release Lever 2 3 Troubleshooting See Problems Accidentally printing the wrong postage xi Problems Connecting to the Data Center via the PC xi Problems dialing out via analog line xi U United States Postal Service Website v USB Port 2 6 Utility Slot 2 3 Ww Warnings High Value Postage 7 8 Ink Out 10 1 Low Funds 7 8 Low Ink 10 1 Index Weighing Auto rating with scale 3 5 Differential Weighing 3 6 Entering Weight Manually 3 4 Platform Description Location 2 3 Setting Options 7 13 Wick Brush Assembly Order Number 12 1 Y Yes Enter Key 2 4 SV62214 Rev A l 7 Index This page was put in as a placeholder only This allows you to print this entire guide in a duplex double sided mode while keeping the proper page positions l 8 SV62214 Rev A dlle p 2E Pitney Bowes Engineering the flow of communication 1 Elmcroft Road Stamford Connecticut 06926 0700 www pitneybowes com For Service or Supplies PB Form SV62214 Rev A 09 08 2008 Pitney Bowes Inc All Rights Reserved WII
76. he machine stores the total postage used and the number of mail pieces processed for each account The total number of ac counts available on your machine depends on the option purchased Advertisement Envelope An advertising message that appears next to the machine s meter stamp You can choose from an array of standard and custom ads Analog Line a standard phone line supplied by the phone com pany You use an analog phone line when you connect to the Pitney Bowes Data Center using your machine s modem Analog phone lines are usually Fax lines residential phone lines and lines used by modems or credit card readers See also Digital Line Default A value or setting the machine automatically uses unless you change it As delivered your machine has factory set defaults or normal settings You may change these if you wish Digital Line a type of line used on digital phone systems so called PBX systems Many PBX manufacturers have designed phone systems that deliver much more current to the phone than does a standard analog phone line supplied by the phone company As a result if you connect your machine s modem to a PBX digital line thinking that it s an analog line you could damage your modem with too much current and not even know it Home Screen The machine display that shows your current selec tions It indicates that you re ready to print postage Inspection The process of examining the postage usage thr
77. ia the PC 11 6 Feeding 11 2 LCD Display 11 2 Moistening 11 4 Printing 11 3 Refilling Postage via the PC 11 8 with Display xi Product Name v Purge Print Head 10 14 R Registration Wall 3 3 Reports Add Postage Refill 9 3 Configuration 9 7 Error 9 8 Funds Register 9 2 Multi Account Accounting Feature 8 13 9 4 Rates Summary 9 6 Single Account Accounting Feature 8 13 9 4 Special Services 9 5 Requirements PC Meter Connect 1 5 Postal for Your Machine 1 3 Run Install Mode 7 24 S Safety Telephone 1 9 Safety Notes 1 8 Scale Setting Options 7 11 Turning On Off 7 12 Viewing Metric Weight 7 12 Zeroing 7 11 Screen Selection Keys Location of 2 4 Serial Number Glossary Entry B 2 Services Special Used during rating 3 4 Sleep Mode Glossary Entry B 2 Setting 7 6 Software Viewing Level of 11 10 Sources of Information 1 5 Special Characters Text Entry A 2 Specifications Equipment 1 6 Material 1 7 Stacker Tray 2 3 Storage Drawer DM200L Only 2 3 Supervisor Password Glossary Entry B 2 Setting Disabling 7 10 Supplies 12 1 Ordering v System Configuration Levels 11 10 System Options Machine Set tings 7 1 T Tape Sheets Glossary Entry B 2 Order Number 12 1 Telephone Safety 1 9 Test Print 10 13 Tests Print Head 10 12 Text Entry How to Enter A 1 Special Characters A 2 When it is used A 1 Time Correcting Drift 7 7 Part of printing with Date on Meter Stamp 4 7 4 8 Printing viii Setting Dayli
78. ice Records If you are using the optional USPS Confirmation Services feature your services records can be uploaded to USPS for processing See Pitney Bowes publication SV61156 for more information on this option al feature Visit our website see page v and enter SV61156 in the search box on the home page to locate and view this document Postal ZIP Code Update If the Postal Code on record at the Pitney Bowes Data Center does not match the Postal ZIP Code of your system the code will be downloaded into your system When a system is moved to a new Postal Code the Data Center enters the new code into the record The system is updated when a connection is made to the Data Center Postal Inspection The USPS requires a postal inspection of your machine every 120 days This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Post age By Phone meter payment account balance or to add postage to your meter NOTE If the interval between inspections is more than 90 days your machine s display prompts Inspection Due If the interval between inspections is more than 120 days the display prompts Inspection Required At this point you won t be able to use your mailing system until your system is inspected In either case to satisfy the postal inspection requirement simply Follow the prompts on the Inspection Due screen or e Press Add Postage and select
79. ieces processed display FUNDS Available 204 94 Used 17 06 Total Pieces 40 Available the amount of funds postage left in your meter Used the total of all postage ever used in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied 3 Press Clear back arrow key or Home to return to Home screen SV62214 Rev A 6 7 Checking Your Postage By Phone Account Balance You can check your Postage By Phone account balance at any time as long as your system is connected to Pitney Bowes Data Center NOTE The Postage By Phone account balance represents the funds in your account not the amount in your meter 1 Press Add Postage 2 Select Check PBP balance ADD POSTAGE TO METER lt 4Add xx lt 4Add another amount lt Check PBP balance 3 The system connects to the Pitney Bowes Data Center this may take a few moments Various screens displays letting you know the status of the process 4 The Prepaid and Other balances displays Press No PBP Balance Prepaid xxx Other xxx Add postage yes or no Prepaid the amount you have prepaid in your Postage By Phone account balance by sending in a check using your credit card etc Other the amount you have on credit on your Postage By Phone account balance by signing up to one of the various Pitney Bowes credit programs such as Purchase Power etc If there are
80. ift and tilt the print head to the right toward the space for the ink cartridge The print head should come up out of the machine SV62214 Rev A 10 9 10 Maintenance Replacing the Print Head 9 Remove the protective tape or the black cap from the bottom of the replacement print head x4 Protective Tape Black Cap 10 Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while pushing the print head flush against the wall Flush Against Wall 11 If you are using the same ink cartridge you removed in Step 5 continue with step 12 Otherwise if you are putting in a new ink cartridge remove the new ink cartridge from the bag The tape should pull off remove if necessary 1S 4 4 10 10 SV62214 Rev A 10 Maintenance Replacing the Print Head 12 Lower the ink cartridge into the cavity the label on the top of the cartridge should face the front of your system The ridges on either side of the cartridge will slide into the grooves Groove 14 Close the cover The system automatically recognizes the new cartridge and in a few moments returns you to the Home screen SV62214 Rev A 10 11 Running Print Tests The system has several tests that let you check print performance and help you determine printing problems These tests are accessible by pressing Options pressing Page Down to the third screen and selecting Advance Feature
81. ints on a blank section of the f mail piece 5 Select Exit Ad Date amp Time when finished to return to the Home screen 4 Printing Options Adjusting Horizontal Print Position of Meter Stamp You may need to adjust slightly the left right print position of the me ter stamp on a mail piece 1 Press Print Menu 2 Press Page Down and select Horiz print pos PRINT MENU lt Ad Date amp Time lt Omit day date other lt Horiz print pos 3 Key in the print distance from the right edge of the envelope to the meter stamp from 3 24 mm 4 Press Yes Enter to return to the Print Menu SV62214 Rev A 4 9 4 Printing Options This page was put in as a placeholder only This allows you to print this entire guide in a duplex double sided mode while keeping the proper page positions 4 10 SV62214 Rev A 5 Normal and Custom Presets What is a Preset A preset is very similar to a shortcut on your computer It recalls a setting that already contains the postage class the postage value fees for special service such as Delivery Confirmation and possibly other values Your machine has two types of presets Normal and Custom and they actually work the same way The Normal Preset is simply the most frequently used preset and contains the values that always appear on your machine when it is first powered on or after it awak ens from a sleep mode Generally Custom Presets contain
82. ion of 2 4 Normal Preset See Presets Normal Preset Timer Setting 7 5 O Options Machine Settings Advanced 7 2 7 20 Basic 7 1 7 3 Dial Prefix 7 16 Distributor Values 7 18 Modem 7 17 Overview 7 1 Phone Connection Settings 7 16 Purchasable Features on Ma chine 12 1 Scale 7 11 Setting Data Center Connec tion 7 15 Tone Pulse 7 16 Origin Postal Code Glossary Entry B 2 Overview of book 1 1 P Page Up Page Down 2 6 Passwords On the Home Screen 3 1 Setting Disabling Lock Code 7 9 Setting Disabling Supervisor 7 10 Passwords Accounting Editing Setting for Account 8 9 Turning Off Feature 8 7 Turning On Feature 8 6 PC Meter Connect Description 2 7 Establishing Communications to Data Center 6 5 Glossary Entry B 2 Requirements 1 5 System Tray Icon Screen 2 8 Phone Jack Analog Line 2 6 Phone Line Analog Settings Parameters 7 16 Setting Options 7 16 Postage Adding funds postage to your Postage By Phone ac count 6 1 Adding to Machine 6 9 Applying 3 2 Checking Funds vii Checking Funds in machine 3 1 6 7 How it is stored in your meter 6 1 Keying in from Home Screen Minimum Amount for Adding to machine 6 9 Printing a Funds Postage Report 6 10 Printing a Receipt After Down loading 6 11 Setting Funds Warning 7 8 Tracking by Selecting an Ac count 3 8 Withdrawing Funds 7 22 Postage By Phone Account Balance checking 6 8 Adding Funds to Account 6 1 Changing Phone Number 7 17 Glossar
83. ions Convenient one button postage adding via Postage By Phone Stacker neatly stacks finished envelopes Ink jet printer provides clear crisp imprints Integrated weighing platform weighs mail pieces optional Integrated rating feature calculates correct postage Date and time stamp for use on incoming mail or on sensitive documents Optional accounting feature tracks postage costs by department Password protection limits access to authorized personnel Full report printing capability provides hard copy records of your postage transactions In line moistener wets and seals envelopes optional Ability to electronically download postage and software updates quickly to your machine Postal Requirements The meter on your mailing machine is licensed by the United States Postal Service USPS and you must follow some basic requirements Mail must have the correct date and postage amount in the me ter stamp indicia Metered mail must bear the ZIP Code location of the post office where the postage meter mailing machine is registered If you move to another ZIP Code location you must update the ZIP Code by calling our Customer Care Center see page v The USPS requires a postal inspection of your machine every 120 days This postal inspection requirement can be automati cally met by connecting to the Pitney Bowes Data Center to check your Postage By Phone meter payment account balance or to add postage to your mete
84. is connected to the Pitney Bowes Data Center 5 After connection is made follow the prompts if any The appro priate files are downloaded and you return to the Home screen Phone Parameters for analog line connection to Data Center This menu option allows you to modify the phone connection settings on your machine tone or pulse dial prefix etc when using an ana log phone line to connect to the Pitney Bowes Data Center PHONE PARAMETERS lt Tone Pulse lt Dialing Prefix lt Change PbP Number PHONE PARAMETERS lt Modem Parameters Selecting Tone Pulse Use this to tell the system whether you have a tone or pulse type phone 1 Press Options Press Page Down twice Select Connect Data Center Select Phone Parameters Select Tone Pulse Select Tone or Pulse whichever is appropriate The display shows the new setting Press Clear back arrow key to return to Data Center menu Press Clear back arrow key to return to Options menu oak wh co N Entering the Dial Prefix Use this if you need to dial a prefix number like 9 to get an outside line 1 Press Options Press Page Down twice Select Connect Data Center Select Phone Parameters Select Dialing Prefix Key in the prefix number you want such as a 9 Select OK You return to the Data Center menu Press Clear back arrow key to return to Options menu OaNOaARwWN Change Postage By Phone PbP Number OLE O
85. is optional feature Visit our website see page v and enter SV61156 in the search box on the home page to view this document e Maintenance Mode see Chapter 10 Maintenance e Intra BMC ZIPs bulk mail center designations used in pre sort ing certain classes of mail e Change Language e Meter Withdrawal for withdrawing postage funds e Run Install Mode The advanced options are accessed by pressing Options and se lecting Advanced Features which displays a menu of options as shown below ADVANCED FEATURES lt 4Manage Conf Records Maintenance mode lt intra BMC ZIPS ADVANCED FEATURES Change Language lt Meter Withdrawal lt Run Install Mode Basic Options Advancing the Date on the Machine NOTE You can only advance the date for your mail you can 1 2 3 never backdate mail to a date prior to the current date Press Options Select Advance the date Displays current date in MMM DD YY format for US You may either e Select Add one day to advance date one day for each pressing of the key OR e Key in a number in US from 1 30 representing the number of days you want to advance the date then select Add x days 1 30 Select Continue The new date now shows in the Home screen To set the date on your mail back to the current date press Op tions and select Set to todays date Setting the Machine to Today s Date 1 2 Press Options Select
86. l know this when you don t see the PC Meter Connect icon in the system tray clicking on the desktop icon will restart the software Alternately you may click on the Start button gt All Programs gt Pitney Bowes gt PC Meter Con nect A PC Meter Connect icon will then appear in system tray Several messages display from PC Meter Connect icon in the system tray e Meter detected displays when you connect your meter to the PC after it had been disconnected PC Meter Connect xX Meter detected PC Meter Connect is ready for use eD 6 38PM e Meter is not detected displays when you disconnect your meter from the PC The red x stays on the icon thereafter PC Meter Connect Meter is not detected SAW 6 44Pm SV62214 Rev A 2 7 PC Meter Connect If you right click on PC Meter Connect icon in the system tray you can access several options for the PC Meter Connect software Update PC Meter Connect Internet Settings s 2 Options Screen for About PC Meter Connect PC Meter Connect About Your Meter Meter Detected Contact Us Exit z Right Click on PC Meter Connect y 2 7 02 PM Icon in System Tray Option Description Update PC Meter Connects you to a Pitney Bowes website for the latest Connect version of the PC Meter Connect software Internet Settings Allows you to change your Internet settings for best opera
87. ll software application you install on your PC to allow your meter to connect to the Pitney Bowes Data Center through your PC s Internet connection rather than over a standard telephone line Postage refills and system software updates can be completed efficiently and much quicker via the Internet Postage By Phone A service available through Pitney Bowes that allows you to buy postage and check account status via a phone line or the Internet It also permits convenient postal inspection Presets A custom machine setting you can call up instantly at the push of a button You can assign each preset a number of values depending on the postage mode you re in how your machine is set up and what options are installed A preset will always have a name and postage amount and could also have an account ad class of service operating mode and other values assigned to it Serial Number tThe serial number found on the rear of the machine Sleep Mode An energy saving feature of your machine that clears the display after a certain period of idle time Pressing any key wakes up the display Supervisor Password A four digit code that can be set up to pro tect unauthorized users from changing accounts when using the De partmental Accounting feature Tape Sheets A sheet of self adhering paper which you print post age on and apply to a piece of mail or package that is too big to be processed through the machine Index A
88. lope tape sheet through machine see sample below OR press No or Home to return to the Home Screen Refill OCT 23 08 11 38A Account No 17907023 Refill Amount 100 000 Meter No 3167354 OCT 23 08 11 38A Funds Available in Meter 115 000 Prepaid 935 780 Additional Funds Available 000 000 Refill the date and time the new postage was added to your machine Refill Amount the amount of the new postage you downloaded into your machine Funds Available in Meter the amount of postage available to use in the meter This represents any balance you had in the meter before adding postage plus the refill amount Prepaid the amount you have prepaid in your Postage By Phone account balance by sending in a check using your credit card etc Additional Funds Available the amount you have on credit on your Postage By Phone account balance by signing up to one of the various Pitney Bowes credit programs such as Purchase Power etc Account No your Postage By Phone account number Meter No the serial number of this meter 6 10 SV62214 Rev A Printing a Funds Postage Report A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine 1 Press Funds 2 Press Page Down to the third screen lt Check PBP balance Print Funds Report 3 Select Print Funds Report 4 Atthe insert envelope or tape sheet prompt insert an envelo
89. lopes through the machine Use tape strips instead 11 2 SV62214 Rev A Printing Problems Symptom Cause Solution Machine won t Machine is in seal only This mode disables printing print mode Press Home to return to Home screen and resume printing Meter Stamp is Ink cartridge needs Replace ink cartridge See incomplete or replacing the instructions in Chapter 10 streaked poor Maintenance print quality Print nozzles clogged Perform a print purge in an ef fort to fix the printing problem see procedure below Print Purge Procedure So OT ee NS Press Options Press Page Down twice Select Advanced Features Select Maintenance mode Select Printer maintenance Select Purge You have a choice of four purges to use Normally selecting Purge A is sufficient to purge the system unless directed by a Pitney Bowes agent to do otherwise PURGE lt PurgeA lt Purge B lt Purge C The system executes a purge This may take a few moments When finished you return to the Purge screen Press Clear back arrow key five times to return to the Home screen NOTE If printer maintenance fails to correct the problem call Pitney Bowes see page v Moistening Problems envelopes don t seal Symptom Solution Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck If you don t the moistener can t wet the flap
90. lt Clear all accounts lt Turn accounting OFF lt Acct Passwords Select Turn Passwords OFF You are prompted to enter the Supervisor password Key in the 4 digit password You return back to the Accounts menu Press Clear back arrow key or Home to return to the Home screen SV62214 Rev A 8 7 Creating an Account You need to create an account before you can use the departmental accounting feature to track postage 1 2 From Home screen press the selection key next to ACCT line to display the Accounts menu Select Create an account If a Supervisor password has been enabled you are prompted to enter one Key in the 4 digit pass word if necessary ACCOUNTS lt Select an account Create an account lt Delete an account The system will prompt for the name of this account Key in a name for the account It can be up to twelve alpha numeric char acters long To access alpha characters repeatedly press the appropriate number key until the desired character displays When finished select Continue If Account Passwords are turned ON see earlier section in this chapter Turning On Ac count Passwords you are prompted to create a password for the new account Key in a four digit code At the prompt to cre ate another account either A Press Yes Enter and go back to Step 3 to enter another ac count OR B Press No to continue You return to the Accounts menu Press Clear back arrow key or Hom
91. lues Select Low funds amount Key in the amount you want in whole dollars only Select OK Press Clear back arrow key to return to Options menu our wns Changing the Lock Codes and Passwords Setting Disabling the Lock Code The Lock Code feature prevents unauthorized access to your mailing system If you establish a lock code then a user will need to enter the Lock Code after e you power up the machine e the machine has entered sleep mode and you need to awaken it e you press the Lock Power key and choose Lock the meter and you want to access the machine Press Options Press Page Down twice Select LockCode Passwords Select Meter Lock Code If there is an existing lock code you are prompted to key in the 4 digit code Pao NS PASSWORDS lt Meter Lock Code lt Supervisor Password 5 You then have a choice to either disable the lock code if pres ent or change or establish the lock code Meter Lock Options Disable Lock Code lt Change Lock Code A To disable the lock code Select Disable Lock Code At the Meter Lock Code has been disabled message select Continue B To change or establish the lock code Select Change Lock Code At the prompt type in a new lock code 4 digits and select Continue Re enter the new lock code again to confirm and select Continue At the Meter Lock Code has been enabled message select Con tinue 6 Press Clear back arrow key
92. nce FCC ii Contrast Adjusting of LCD Dis paly 7 3 Control Panel Description 2 4 Location of 2 2 Custom Presets See Presets D Data Center Pitney Bowes Downloads from viii Problems Connecting via the PC xi Data Center Connection Set tings Changing 7 15 Data Center Problems Connect ing via Analog Line 11 5 via the PC 11 6 Date Auto advance of date viii 4 2 Manually changing printed date viii 4 2 Omitting viii Omitting Restoring on Meter Stamp 4 4 Printing viii Setting Autodate Advance 7 6 Setting to Today s Date 7 3 Day Omitting viii Omitting Restoring on Meter Stamp 4 4 Daylight Savings Setting 7 7 Default Glossary Entry B 1 Dial Prefix Settings 7 16 Digital Line Glossary Entry B 1 Display Adjusting Contrast 7 3 Display Problems Blank 11 1 Hard to read 11 2 Distributor Values Setting 7 18 Documentation Sources of Information 1 5 Downloads from the data center to your machine Envelope Ads Postal Inscrip tions 6 2 Overview 6 2 Postal ZIP Code Update 6 3 Postal Inspection 6 3 Postal Rate Update 6 4 Procedure 6 12 System Software Update 6 2 Upload Pending Electronic USPS Confirmation Ser vice Records 6 3 Drift for Time Correcting 7 7 E E Z Seal Filling Moistener 10 4 Order Number 12 1 Enter Yes Key 2 4 Envelope Feeding Problems 11 2 Proper Feeding 3 3 3 4 Sealing Only 4 3 Envelope Ad Using and Down loading 4 6 F Feature Keys 2 4 Features Overview
93. nd or Set the new value if you are satisfied with your new entry 8 If you have changed a parameter a message confirming the new setting displays If you selected Restore Default a message in forming you that the parameter has been set to the original Fac tory setting displays In either case select Continue to return to the Select to View Edit menu 9 Press Clear back arrow key to return to Options menu Account and User ID This is the account number and the user ID that your system uses to dial into the internet service provider ISP that allows you to connect to Pitney Bowes Global Password This is the password your system uses to dial into your internet ser vice provider ANI LCZ Server IP This is the internet address of the Automatic Number Identification ANI Least Cost Zone LCZ server that identifies your system and routes your call to a zone that ensures the lowest cost for the con nection ANI LCZ Server Port The server port number identifies the port number on the ANI LCZ server to which your system connects Primary DNS Server This is the internet address of the Pitney Bowes primary domain name server DNS The domain name server converts your system name to its IP address Secondary DNS Server This is the internet address of the Pitney Bowes secondary domain name server DNS Distributor URL The Universal Resource Locator URL of the web page to which your system connects Backup PbP U
94. nd slide it to the right until the system grasps it The system prints the me ter stamp and ejects the envelope tape sheet Using Differential Weighing Differential weighing is an optional feature that allows you to place multiple items on the scale remove one item at a time rate that item and put postage on it This is repeated until you have finished all of the items on the scale This procedure is usually done when you have multiple mail pieces with different weights but all using the same class for rating 1 2 Press Weigh Rate Select Diff weighing 0 lb 0 00z Place mail on scale lt Enter manual weight lt Diff weighing Place the items on the scale Select the desired class by pressing the key next to the class name use the scroll keys to see additional classes If there is no value next to the class name more information is needed Follow the prompts for the options and or services available for this class of service The last screen is usually Ser vices and lists special services such as COD and Insurance NOTE lf you are unsure if a particular class is valid for your mail piece call your local post office or visit www USPS com Select Done when finished entering all the class options and fees Remove one item from the scale DIFF WEIGHING Remove one mailpiece TOTAL xlb X xoz A ready to print postage screen displays which includes the rating class you ve chos
95. ng other information a product identifier in the format US AAAEQ T XXXx If requested this number must be provided to the telephone company This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface A plug and jack used to connect this equipment to the premises wir ing and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA The ringer equivalence number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point for example 03 is a REN of 0 3 If this mailing machine causes harm to the telephone network the telephone company will notify you in advance that temporary dis continuance of service may be required But if advance notice isn t practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The tele
96. nment Direct connection to the Internet Default Use Internet Explorer proxy settings Use Internet Explorer proxy settings Manual proxy settings Proxy Address Port HTTP I m Use this address for all protocols SSL sy k l FTP I Proxy Authentication Name Password er Internet Settings Screen in PC Meter Connect Software continued gt 11 6 SV62214 Rev A 11 Troubleshooting Problems Connecting to the Data Center via the PC You can access www pb com using Internet Explorer but PC Meter Connect software cannot detect the internet continued Solution B Enter your own network s Proxy Address and Au thentication settings if used Contact your IT administrator for these settings Click Manual proxy settings and enter the proxy settings and proxy authentication if used provided by your IT administrator see screen below Click OK x HTTP Transfer Encoding Method FTP Mode Chunked Default Active Default Non Chunked Passive Proxy Address Assignment Direct connection to the Internet Default Use Internet Explorer proxy settings Manual proxy settings Proxy Address Use Manual proxy settings and Proxy Authentication if Proxy Authentication used Name Password ok ancal Internet Settings Screen in PC Meter Connect Software SV62214 Rev A 11 7 11 Troubleshooting Problems Refillin
97. no updates for your system you will return to the Home screen If there are updates available the display notifies you of this fact Adding Postage You can add postage to your machine any time you need to as long as you have enough funds in your Postage By Phone account and your system is connected to the Pitney Bowes Data Center 1 Press Add Postage 2 You may select Add xx to add the amount shown OR Select Add another amount Key in the amount in whole dol lars that you want to add and select Continue ADD POSTAGE TO METER Add xx lt Add another amount lt Check PBP balance NOTE 1 The minimum amount of postage you can add is 1 NOTE 2 The amount shown in the Add xx selection line represents the amount of postage you added the last time 3 The system connects to the Pitney Bowes Data Center this may take a few moments Various screens display letting you know the status of the process 4 The Amount Added and Available balances displays POSTAGE ADDED Amount Added xx Available xx Receipt Yes or No Amount Added the amount of the postage downloaded into the meter Available the amount of postage available to use in the meter This represents any balance you had in the meter before adding postage plus the refill amount 6 Adding Postage Connecting to Data Center Adding Postage 5 If a receipt is desired press Yes Enter and insert enve
98. on the blue release lever on the moistener Release Lever Slide the moistener back onto the machine You should hear a click as it engages 10 6 SV62214 Rev A 10 Maintenance Removing and Cleaning the Moistener Wick and Holder NOTE This procedure assumes you have done steps 1 to 7 from the previous Removing and Cleaning the Moistener Brush section 1 Pull up and remove the holder and wick from the moistener as shown here Holder 2 Separate wick from metal holder clean the wick in plain water and rinse thoroughly 3 Place the wick back in the holder 4 Reinstall the wick and holder assembly into moistener 5 Reinstall the moistener Push down on the blue release lever on the moistener Release Lever 6 Slide the moistener back onto the machine You should hear a click as it engages SV62214 Rev A 10 7 10 Maintenance Replacing the Print Head 1 Remove the weighing platform if you have a DM200L 2 Open the top cover A Top Cover Open message displays 3 Select Replace Ink Tank to continue if you don t want to change the print head at this time simply close the top cover The message Moving ink tank to replacement position displays 4 Flip open the ink cartridge guard Ink Cartridge Guard 10 8 SV62214 Rev A 10 Maintenance Replacing the Print Head 6 Squeeze in the two gray tabs on either side of the print head Tabs 7 While squeezing l
99. ons and fees 8 If using the moistener place flap along moistener and move towards the right 9 Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it The system prints the me ter stamp and ejects the envelope tape sheet Using the Weighing Platform Scale 1 Make sure scale is activated you will see Olb and 0 002 next to the Scale on the display See Chapter 7 System Options to turn your scale on if necessary Place mail piece on scale The weight of the mail piece will ap pear on the top line of the display and valid classes and rates for this weight are displayed 0 Ib 2 3 oz 41st Class 2 67 Priority 3 85 lt Pkg Service Select the desired class by pressing the key next to the class name use the scroll keys to see additional classes NOTE lf you are unsure if a particular class is valid for your mail piece call your local post office or visit www USPS com If there is no value next to the class name more information is needed Follow the prompts for the options and or services avail able for this class of service The last screen shows Services and lists special services such as COD and Insurance Select Done when finished entering all the class options and fees If using the moistener place flap along moistener and move towards the right Place the envelope up against the registration wall of the system a
100. or further information Establishing Communications Between Your Machine and the Pitney Bowes Data Center You can establish communications between your meter and the Pitney Bowes Data Center in two ways e Install the PC Meter Connect software on a Windows PC that has Internet access and connect a USB cable between your me ter and the PC both the software and cable are supplied in your starter kit See page 6 5 and follow the prompts in the PC Meter Connect software e If you do not have access to a Windows PC with Internet access you may connect the meter to an analog phone line see page 6 6 NOTE Postage refills and updates are usually much slower using an analog line than using a PC with PC Meter Connect software installed IMPORTANT For printing postage the meter does not have to be connected to the Pitney Bowes Data Center However if you need to access the Data Center on a frequent basis say for checking your Postage By Phone balances or for adding funds you may keep the meter in a ready to connect state on a permanent basis either to a PC if using the PC Meter Connect software or to an analog phone line Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions the Data Center may activate other downloads while the machine is connected If some type of soft ware postal update or downloa
101. ot enter the decimal point Press Yes Enter to confirm the amount mmm dd yy 0 42 lt ACCT Name lt CLASS None lt SCALE Olb 0 00z If using the moistener place flap along moistener and move to wards the right Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it The system prints the meter stamp and ejects the envelope tape sheet Registration Wall SV62214 Rev A 3 3 Entering Weight Manually This procedure can be used when you already know the weight of a mail piece and you are not using the integrated weighing platform 1 Press Weigh Rate 2 Select Enter Manual Weight 0 lb 0 00z Place mail on scale lt Enter manual weight Diff weighing 3 Key in pounds and select Set Pounds maximum is 70 Ibs 4 Key in ounces and select Set oz and Continue 5 Select the desired class by pressing the key next to the class name use the scroll keys to see additional classes 6 If there is no value next to the class name more information is needed Follow the prompts for the options and or services available for this class of service The last screen is usually Ser vices and lists special services such as COD and Insurance NOTE lf you are unsure if a particular class is valid for your mail piece call your local post office or visit www USPS com 7 Select Done when finished entering all the class opti
102. ough the machine to assure accurate postal funds accounting Your ma chine is subject to remote inspection whenever you add postage to it If you haven t refilled your machine for 90 days the display shows the message Inspection Due If you haven t refilled it for 120 days you ll see Inspection Required To do an inspection simply add postage or connect to the Data Center IntelliLink A Pitney Bowes technology that allows you to down load machine features and postal rate and system software updates via a digital link Lock Code A four digit code that can be set up which acts as a password to gain access to the machine after it powers up or after it is awakened from a sleep mode Meter Stamp tThe imprint produced by the machine machine stamp or indicia Depending on your settngs it may include e The indicia includes the postage amount date ZIP code etc e An advertisement which is an optional part of the machine stamp that lets you convey your own special message to the mail recipient Modem a device on your machine for connecting to the Pitney Bowes Data Center over a standard analog telephone line This modem should NOT be connected to a digital line as is used on most PBX systems in offices Origin Postal Code The Postal Code assigned to your city or town Mail processed on your machine must be posted from a loca tion in your Postal Code area PC Meter Connect a sma
103. ows you to enter and set up information on your machine see next page for details 2 Top Cover Opens up to allow replacement of the ink car tridge see Chapter 10 Maintenance 3 Weighing Allows you to weigh a mail piece your system Platform can then calculate postage based on the service optional selected 4 LED Lights green when your system is on lights or ange when your system is in sleep mode 5 Stacker Tray Allows the neat stacking of finished mail pieces 6 Utility Slot Allows you store the Quick Reference Guide tape strips etc for easy access 7 Transport Re Home transport rollers engaged for processing lease Lever mail normal two position Released transport rollers disengaged so you can clear a stalled mail piece NOTE The machine won t process mail when the lever is left in the released posi tion 8 Feed Deck Supports your envelope post card or tape sheet as it passes under the printer mechanism 9 Moistener Applies sealing fluid to the envelope flap you optional can seal envelopes or leave them unsealed depending on how you feed them 10 Storage Drawer Holds your USPS Confirmation Services and DM200L only USPS Return Receipt labels when used Control Panel POSTAGE SHY z PitneyBowes Control Panel Item Part Key Description 1 Screen Selection Allows you to select an option lt on the Keys screen
104. p this feature 1 4 5 From Home screen press the selection key next to ACCT line to display the Accounts menu Select Select an account ACCOUNTS lt Select an account Create an account lt Delete an account The Select an Account screen displays a sample is shown be low Press Page Down to see more choices if lit To select an account SELECT AN ACCOUNT lt Use keypad lt 0 None lt 1 Sales A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the arrow If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary You return to the Home screen with the name of the account listed the example below shows Sales as the account chosen mmm dd yy 0 00 lt ACCT Sales lt CLASS None SCALE Olb 0 00z fai 2Q TtaleliaYa 3 Running Mail Using the Batch Count Feature Your system has the ability to keep track of batches of mail if desired You may use this feature to track the amount of mail going out per day per week per month etc The system stores the postage value and piece count information in a batch register You can view and print the batch register values at any time You can also clear reset the batch register to zero when necessary Viewing Checking the Batch Count 1 Press Funds 2 Pres
105. pe or tape sheet into the machine The machine prints the funds report see sample below 5 Press Clear back arrow key or Home to return to Home screen Used 464 270 on SSP Available 000 000 Batch Count 733 Total Pieces 735 Batch Value 464 270 Control Sum 464 270 PBP Serial No 0011969 Used the total of all postage ever used in the meter Available the amount of postage left in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available This is a postal requirement that verifies an accurate accounting of the postage in your machine Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBP Serial No serial number of this meter normally meter number 6 Adding Postage Connecting to Data Center Downloading Files or Updating System Use the Uploads amp Downloads option when you need to manually Perform USPS meter inspections Restart an interrupted download Download postal inscriptions envelope ads meter software up dates or rate updates Press Options Press Page Down to the third screen Select Connect Data Center OPTIONS Postage Values lt LockCode Passwords
106. phone company may make changes in its facilities equip ment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment please contact Pitney Bowes see page V for phone contact for repair or warranty informa tion If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment is not intended to be repaired by the customer user Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corpo ration commission for information If the installation site has specially wired alarm equipment connected to the telephone line ensure the installation of this mailing machine does not disable the alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer For California Customers Only The battery in this product contains perchlorate material California requires perchlorate containing products to be accompanied by the following notice Perchlorate Material special handling may apply Go to www dtsc ca gov hazardouswaste perchlorate Servicing This equipment is not intend
107. port is printed and the system returns back to the Printable re ports menu Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen Date of Refill Time Refill Amount Acct Nos 99999999 JAN 28 08 8 32A 025 000 Meter No 0011969 JAN 06 08 8 15A 275 000 Printed JAN 28 08 DEC 10 07 7 47A 300 000 NOV 17 07 7 53A 146 000 2 a 1O a 4 Date of Refill the date of refill Time the time of refill Refill Amount amount of refill Account No your Postage By Phone system account number Meter No serial number of this meter normally meter number Printed the date the report was printed 1ee Single Accounts Report Departmental Accounting This report provides the postage amount and number of pieces ap plied against a single account if the Departmental Accounting fea ture is set up on your system 1 Press Reports Select Printable report Select Single Accounts Rpt Key in an account When prompted insert tape sheet or envelope into machine The report is printed and the system returns back to the Printable re ports menu 6 Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen arwnN 0000011969 JAN 28 08 11 01A Account Name SALES Acct Number 1 Pieces 5 Postage 001 480 cr 36 on 1 or lt Multi Account Summary Report Departmental Accounting
108. port later in this chapter for procedure 8 Clear Accounts Allows you to clear the postage totals on accounts for example at the beginning of a new fiscal year e Fora single account see Clearing an Ac count later in this chapter for procedure e For all accounts see Clearing all Accounts later in this chapter for procedure 9 Delete Allows you to delete an account See Deleting an Accounts Account later in this chapter for procedure NOTE Make sure you really want to delete an account Once you do the account infor mation is gone Turning On Accounting 1 2 At the home screen press Options Press Page Down and select Turn items ON OFF OPTIONS lt Turn items ON OFF lt Time and Timeouts Postage Values Select Accounting TURN FEATURES ON OFF Accounting Account Passwords lt Auto Rating Select Turn Accounting ON If a Supervisor password has been enabled you are prompted to enter one Key in the 4 digit password if necessary You return back to the Home screen From the Home screen press the selection key next to the ACCT line to display the Accounts menu Select Select an account ACCOUNTS lt Select an account Create an account lt Delete an account The Select an Account screen displays a sample is shown be low Press Page Down to see more choices if lit To select an account SELECT AN ACCOUNT lt 1 Use keypad lt 0 None lt 2 Sales A You
109. r NOTE If the interval between inspections is more than 90 days your machine s display prompts Inspection Due If the interval between inspections is more than 120 days the display prompts Inspection Required At this point you won t be able to use your mailing system until your system is inspected In either case to satisfy the postal inspection requirement simply Follow the prompts on the Inspection Due screen or e Press Add Postage and select Check PBP Account Bal ance which will not decrease or change the funds in your account Tape sheets are used to apply postage on mail pieces that are too thick or too large to run through your machine These sheets must conform to postal specifications For best performance we recommend Pitney Bowes tape sheets see Chapter 12 Sup plies and page v for ordering information 1 Introduction Sections of the Meter Stamp These are the sections that make up the meter stamp printed on your mail piece Inscription Meter Serial Postage Value Number Applied seS POS S T A R j 2 8 LOJZ L ecvcie 3 T Z PITNEY BOWES ue YCEE RE vom Hs oo 000 00 co RR Sh rsrh 0000000000 JAN 00 0000 a Petes MAILED FROM ZIP CODE 00000 Envelope Ad Datamatrix ZIP Code Barcode Origination Date Optional Printing Required Printing required only for certain classes of mail What is IntelliLink Your mailing system takes full advantage
110. rn to the Phone Parameters menu Press Clear back arrow key twice to return to Options menu Distributor Values affects both analog line and PC internet connections to Data Center This option allows you to modify the parameters that your machine uses to connect to the Pitney Bowes Data Center A brief description of each parameter is provided on the next page IMPORTANT Do not change the Distributor Values unless directed to do so by your Pitney Bowes representative To access the Distributor Values 1 oP ON Press Options Press Page Down twice Select Connect Data Center Select Distributor Values Select the parameter you want to modify from the list appearing in the display Use Page Down if needed to access your choice SELECT TO VIEW EDIT lt Account amp User ID lt Global Password lt ANI LCZ Server IP SELECT TO VIEW EDIT lt ANI LCZ Server Port Primary DNS Server lt 4Secondary DNS Server SELECT TO VIEW EDIT lt Distributor URL Backup PbP URL Awarning message displays that reminds you that entering a wrong value may result in errors connecting to the Data Center If you want to continue press Yes Enter otherwise press No to return to the Select to View Edit menu Distributor Values continued 7 Key in anew entry for that parameter some entries may require alpha numeric characters When finished either select Restore Default if you made a mistake or changed your mi
111. s OPTIONS Advance the date lt Set to todays date lt Adjust the Contrast OPTIONS lt Turn items ON OFF lt Time and Timeouts Postage Values OPTIONS lt LockCode Passwords lt Connect Data Center Advanced Features Once you are in Advanced features select Maintenance Mode ADVANCED FEATURES lt Manage Conf Records lt Maintenance mode lt intra By P Once you are in Maintenance menu select Printer maintenance MAINTENANCE Printer maintenance View system Info The PM Maintenance menu displays PM MAINTENANCE lt Test Print lt Purge lt Replacement Test Print The test print allows you to print a test pattern to see if the print head is functioning properly or you have enough ink in the cartridge 1 OAS Oe ON Press Options Press Page Down twice Select Advanced Features Select Maintenance mode Select Printer maintenance Select Test Print When prompted insert an envelope through the machine You are prompted if the test pattern is OK A If yes press Yes and you return to the PM Maintenance menu Good Test Print No Missing Lines B Ifno press No and the system executes a purge This may take a few moments When finished you return to the PM Maintenance menu EEPE EE BEES EHEC E i PN RHA Poor Test Print Hinna HHHH H ere HH EL E i i i PSH AT PSHE EL Missing Lines BEC E H oHe E EEEN UatenSeeunetStEa EHHH B HHHH E
112. s Page Down 3 The display shows the batch information a sample screen is shown below Ctl Sum 222 00 Batch Value 11 65 Batch Count 3 Clear batch values Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared 4 Press Clear back arrow key or press Home to return to the Home screen Printing the Batch Count 1 Press Funds 2 Press Page Down twice and select Print Funds Report 3 Atthe Please insert envelope or tape sheet to print report prompt place the envelope tape sheet up against the back wall of the system and slide it to the right until the system grasps it The Funds Reports is printed and the envelope tape strip is ejected Used 464 270 Available 000 000 Batch Count 733 Total Pieces 735 Batch Value 464 270 Control Sum 464 270 PBP Serial No 0011969 Used the total of all postage ever used in the meter Available the amount of postage left in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter It equals the amount Used plus Available funds This is a postal requirement that verifies an accurate accounting of postage in your machine Batch Count the number of mail pieces that had postage ap pli
113. s you to check your postage funds and num ber of mail pieces processed see Chapter 6 Add ing Postage Add Postage Allows you to add refill postage funds to your ma chine conveniently see Chapter 6 Adding Postage Reports Allows you to generate reports for postage ac counting and other types of data see Chapter 9 Reports Weigh Rate Allows you to weigh and calculate postage based on service selected see Chapter 3 Running Mail Options Allows you to access system setup information such as date time postage accounts passwords etc see Chapter 7 System Options Print Menu Allows you access to all the information printed on a mail piece such as date time postage ad in scriptions etc see Chapter 3 Running Mail IMPORTANT When you press one of the Feature keys any entry in the preceding screen is lost unless you have first pressed the Yes Enter key to confirm the entry For example if you entered an account name on one screen and then immediately pressed another Feature key the account name will not be recorded by the system 2 Getting to Know Your System Connections on Back of Machine Item Part Description 1 Phone Jack Allows you to connect to an analog phone line via a standard RJ 11 phone plug supplied so you can download postage and software updates to your machine see Chapter 6 Adding Postage USB Port Power
114. sage usually tells you about a system condition you can fix In rare in stances you may have to call for service or assistance see page v Blank Display Symptom Cause Solution Power lamp is No power coming Check that not lit on the into machine power cord is plugged into both machine mailing machine base and wall outlet power cord is not connected to a switched wall outlet power strip or surge protector Power lamp is Machine in sleep Press any key to awaken it yellow on the mode machine 11 Troubleshooting Display Problems display hard to read The display contrast needs adjustment 1 Press Options 2 Select Adjust the Contrast 3 Select Increase Contrast or Decrease Contrast to change the contrast level as necessary 4 Press Home to return to the Home screen Feeding Problems stalled envelopes 1 Move transport release lever 1 4 turn to the right clockwise to the released position vertical 2 Carefully pull envelope out from right 3 Make sure deck is clear of paper fragments 4 Move transport release lever 1 4 turn to the left counter clock wise back to the home position horizontal NOTE To avoid stalled jammed envelopes e Make sure your envelopes meet our published specific ations See Chapter 1 Introduction e Feed envelopes correctly See the instructions in Chapter 3 Running Mail Don t try to feed oversize enve
115. se safety precautions include WARNING To reduce the risk of fire use only the 26 AWG telecommunication line cord supplied with your mailing machine e Never install telephone wiring during a lightning storm e Disconnect the system s telephone line during a lightning storm e Avoid using a telephone or equipment that connects to a tele phone line during an electrical storm there may be a remote risk of electrical shock from lightning e Do not use the telephone or equipment connected to the tele phone to report a gas leak if the telephone is in the vicinity of the leak e Never install telephone jacks in wet locations e Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 1 Introduction This page was put in as a placeholder only This allows you to print this entire guide in a duplex double sided mode while keeping the proper page positions 1 10 SV62214 Rev A 2 Getting to Know Your System This page was put in as a placeholder only This allows pages 2 2 and 2 3 and 2 4 and 2 5 to be viewed or printed side by side for easier use 2 1 SV62214 Rev A Parts of the Machine Parts of the Machine Item Part Description 1 Control Panel All
116. ses of mail you may want to turn off the date Call your local post office or visit www USPS com for fur ther information 1 Press Print Menu 2 Press Page Down and select Omit day date other PRINT MENU lt Ad Date amp Time lt Omit day date other lt Horiz print pos 3 Select either Omit the day or Omit the date lt Omit the day lt Omit the date 4 You will return to the Home Screen and either the day or date will not display or print on the meter stamp Day Omitted Decos 0 00 lt ACCT None lt CLASS None SCALE Olb0 00z Date Omitted 0 00 lt ACCT None lt CLASS None SCALE Olb0 00z NOTE If you want to restore the day or date do Steps 1 and 2 above but select Restore the day or Restore the date which will now display in Step 3 Adding Removing a Postal Inscription to Meter Stamp IMPORTANT The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece The two normally should match for your mail piece However changing one on your meter does NOT automatically change the other You need to change each in their separate settings see Chap ter 3 Running Mailing for changing the postal class for rating 1 From Home screen press Page Down to second screen and select Insc lt AD None lt insc None 2 Select Select an Inscript 3 You may either A K
117. t may result in mail being returned to you by the USPS Normal Preset Your Normal Preset as shipped from the factory uses these settings No postage value No inscription chosen No Ad chosen Printing Date and No Pre Set Postage Key in These settings can be changed IMPORTANT e You cannot delete the Normal Preset e You cannot modify the name of the Normal Preset e There is no option to edit the Normal Preset but you can define new values for the Normal Preset based on the current condition of the machine e The Normal preset displays after you turn on your machine or after you activate the machine from sleep mode e Preset postage values are subject to the high value warning feature This feature warns you when you manually key in a postage value that is higher than your typical value see Chap ter 7 System Options to help prevent you from accidentally printing an incorrect postage value e When a rate change become effective always check the post age values assigned to all presets to make sure that they com ply with the new rates Viewing and Selecting the Normal Preset Press Custom Preset Press Page Down Select View Preset The display lists all presets Select Normal Preset it should be the first preset on the list The first screen of defined values for Normal Preset is listed Press Page Down to see the remainder of the defined values PON os NOTE The number of screens and
118. ter Text Chapter 7 Provides step by step instructions for customizing sys System Options tem operation to suit your own needs Chapter 8 Provides instructions for setting up the optional account Departmental ing feature Accounting Chapter 9 Provides you with a description of reports you can print Reports on your system Chapter 10 Explains how to check print quality and take care of the Maintenance ink cartridge and moistener Chapter 11 Explains how to fix common problems and tells you Troubleshooting what error messages mean Chapter 12 Lists the supplies available for your mailing system and Supplies and explains how to order them It also describes options that Options add to the versatility of your mailing system and enhances the productivity of your mailroom Appendix A Explains how you enter text for postal codes presets and special characters Appendix B Explains terms unique to the world of mailing Glossary Index Helps you quickly locate topics within the book About Your Digital Mailing System Your digital mailing system s advanced features include Space saving compact footprint ENERGY STAR compliant design lowers operating costs and helps preserve the environment Large easy to read display shows system status and prompts you through setup operations Semi automatic envelope feeding transport and auto eject Automatic date advance Keyboard selectable envelope ads and inscript
119. the values displayed may vary depending on the options used for your preset and the options installed on your machine 0 Normal Preset Postage 0 00 Class 1st Cl Ltr Ad None 0 Normal Preset Insc None Date print Yes Mode Key In 0 Normal Preset Horiz Pos 9 5 When you press Page Down to the last screen you have a choice 0 Normal Preset lt Select this preset lt Continue A If you want to use the Normal Preset as is select Select this preset You return to the Home screen with the Normal Preset chosen using the values just shown B Select Continue to return to the View a Preset screen Defining New Values for the Normal Preset To define new values change the settings for the Normal preset 1 Establish the proper settings on the machine such as No Ad 42 postage a specific class etc that you want the preset to contain 2 Press Custom Preset Select Define Normal Preset 4 You will be prompted if all current values are correct A lf you press Yes Enter the new values are saved and you return to the Custom Presets menu B If you press No the system will display the current values Press Page Down to see the remainder of the current values ad NOTE The number of screens and the values displayed may vary depending on the options used for your preset and the options installed on your machine Current Values Postage 0 42 Class 1stCl Ltr Ad None Current Values Insc Non
120. ther account to view C Follow the prompts to exit this screen if you are finished You return back to the Accounts menu Press Clear back arrow key or Home to return to the Home screen Printing a Single Account Report This report provides the postage amount and number of pieces ap plied against a single account if the Departmental Accounting fea ture is set up on your system Press Reports Select Printable report Select Single Accounts Rpt Key in an account When prompted insert tape sheet or envelope into machine The report is printed and you return back to the Printable reports menu Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen Account Name SALES pce e ed Acct Number 1 11 01A Pieces 5 er 36 og o0 or lt Postage 001 480 Printing a Multi Account Summary Report This report provides the postage amount and number of pieces ap plied to all of your accounts if the Departmental Accounting feature is set up on your system 1 2 3 4 Press Reports Select Printable report Select Multi Acct Summary When prompted insert tape sheet or envelope into machine The report is printed and you return back to the Printable reports menu NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet Press Clear back arrow key to return to Report type menu or press Home to return
121. tion with PC Meter Connect see Chapter 11 Troubleshooting for more details About PC Meter Lists the PC Meter Connect software version Connect About Your Meter Displays whether or not the meter is connected to your PC also allows access to a PDF version of this Operator Guide Contact Us Provides email and phone number information to contact Pitney Bowes Exit Exits the program to restart simply click on the PC Meter Connect desktop icon 3 Running Mail Home Screen When you power up your system the Home screen appears on the operating display If your system has been set up to require a lock code or password you are prompted to enter it A typical Home screen is shown below your screen may vary slightly depending on the options you may have on your machine P mmm dd yy 0 00 Up lt ACCT Name lt CLASS None P TER age lit key indicates SCALE Olb 0 00z Doa wn more menu choices Checking Funds Postage Availability in Machine It is a good idea to check the amount of funds postage in your me ter before running your daily mail 1 Press Funds 2 The funds left used and pieces processed display FUNDS Available 204 94 Used 17 06 Total Pieces 40 Available the amount of funds postage left in your meter Used the total of all postage ever used in the meter Total Pieces the total number of mail pieces run through the meter that h
122. to open the top cover After the cover is opened and the print head moves into replace ment position you are prompted to replace the print head ink tank 10 After replacing the print head and closing the cover the machine resets and you return to the Home screen 10 Maintenance This page was put in as a placeholder only This allows you to print this entire guide in a duplex double sided mode while keeping the proper page positions 10 16 SV62214 Rev A 11 Troubleshooting Getting Help There may be times when you need help to solve a problem or you may want more information about how your mailing system works Pitney Bowes provides several information resources See page v for our web and phone support information Before you contact us please read the troubleshooting information in this chapter In many cases it can help you resolve the problem Also you can often restore normal operation by just turning Off and On your system If you need to call please have the following information at hand e Model Identification See page v e Serial number See the back of the system e Nature of problem What happens and when does it happen Did the machine display an error message e The steps you ve already taken to solve the problem and the results Messages on the LCD Display From time to time your system will display an alert or error message An alert tells you that something needs attention an error mes
123. to the Home screen with the name of the account listed the example below shows Sales as the account chosen Dec 23 08 0 00 lt ACCT Sales lt CLASS None lt SCALE Olb 0 00z Displaying Account Totals You can view your account totals anytime using this option 1 2 From Home screen press the selection key next to ACCT line to display the Accounts menu Press Page Down and select Display acct totals ACCOUNTS lt Edit an account Display acct totals Clear an account The Display an Account screen displays a sample is shown below Press Page Down to see more choices if lit To select an account DISPLAY AN ACCOUNT lt 41 Use keypad lt 0 None lt 2 Sales A You may either key in the first digit of the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display The account number name pieces and value of the postage used displays Select Continue 2 SALES Value 0 00 Pieces 0 lt Continue You have a choice to either clear the account view another ac count or exit A Select Clear this account if you want to clear account totals If your system has been set up to require a supervi sor or account password you are prompted to enter it The Clear an Account screen displays and you continue with Step 3 from Clearing an Account on the next page B Select View another acct and go back to Step 3 to enter ano
124. used for this rate Effective Date the date the rate takes effect Active indicates if the rate is active Yes or No Meter No the serial number of this meter 1 RPannrte 9 Reports Configuration Report This report lists configuration information about your machine and Postage By Phone account It is generally a report you will not have to access unless your Pitney Bowes Customer Service Repre sentative requests that you print it out 1 Press Reports 2 Select Printable report 3 Select Configuration Report 4 When prompted insert tape sheet or envelope into machine The report is printed and the system returns back to the Printable re ports menu 5 Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen SEP 28 08 PBP Serial No 0011969 PSD 09 00 00 ET PBP Account 99999999 UIC 16 02 PSD Ser 4C46000000007E4C Rate Mgr 04 02 PCN P700 PrtHd No 50000104 PHS 14 14 SMR 000 Printer Ser 999999999 Platform D1 01 je fo a o x ke2 O SV62214 Rev A Error Report This report provides a history of error codes that your machine has encountered It is generally a report you will not have to access un less your Pitney Bowes Customer Service Representative requests that you print it out 1 2 3 4 Press Reports Select Printable report Select Error Report When prompted insert tape sheet or en
125. velope into machine The report is printed and the system returns back to the Printable re ports menu NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet Press Clear back arrow key to return to Report type menu or press Home to return to the Home screen Error Date JAN 10 08 DEC 22 07 SEP 08 07 JUL 01 07 JUN 18 07 Identifier 1879 0802 010E 1848 Oaff Goun 0011969 001 JAN 28 08 008 9 25A 004 000 000 page jof 1 10 Maintenance Messages Indicating Ink Cartridge Replacement NOTE We recommend that you keep a spare ink cartridge on hand at all times Your actual ink usage will vary depending on whether you routinely print ads how many pieces of mail you print a day and other factors The machine display tells you when the ink supply is low or exhaust ed with the following messages Low Ink Replace the ink cartridge soon You can print about another 300 im pressions or leave the system running for six days without printing If you don t have a replacement cartridge on hand you should order one now See Chapter 12 Supplies and Options for part numbers to order this item IMPORTANT Replace the ink cartridge as soon as you see the Low Ink alert Ink Out Replace the ink cartridge immediately The ink supply is gone you won t be able to print Printing a 0 00 Meter Stamp If you want to check the ink imprint meter stamp on your m
126. ving Time or select Disable if you don t use Daylight Saving Time Your selected setting is saved and the display returns to the Time and Timeouts menu Press Clear back arrow key to return to Options menu Setting Postage Values Funds Warnings You can specify values so that when your postage funds drop below a certain level or if you try to enter too much postage for a piece of mail the system displays a warning Setting the High Value Warning You can have the system warn you when you manually key in a post age value that is higher than your typical value This feature alerts you to a possible mistake and helps prevent you from accidentally printing an incorrect postage value NOTE The high warning value feature is effective when you manually key in the postage value but does not function if the internal rating feature is used Press Options Press Page Down Select Postage Values Select High postage amount SO Ns SET POSTAGE VALUES lt High postage amount lt Low funds amount 5 Key in the value you want including the digits to the right of the decimal point if you want a fractional value like 75 or 1 50 Se lect OK 6 Press Clear back arrow key to return to Options menu Setting the Low Funds Warning You can set up the system so that when the postage remaining reaches a certain level the system will remind you to add postage Press Options Press Page Down Select Postage Va
127. wise damage the unit call Pitney Bowes Keep fingers long hair jewelry and loose clothing away from moving parts at all times Keep your hands out of the ink cartridge refill holder Avoid touching moving parts or materials while the machine is in use Before clearing a stall jam be sure machine mechanisms come to a complete stop When removing stalled material avoid using too much force to protect against minor personal injury and damage to the equip ment Use the equipment only for its intended purpose Always follow the specific occupational safety and health standards prescribed for your workplace Important Safety Notes e Do not place lighted candles cigarettes cigars etc on the mailing machine e To prevent overheating do not cover the vent openings e Use only Pitney Bowes approved ink tape strips and cleaners If you need Material Safety Data Sheets on the supplies for OSHA requirements please contact your local Pitney Bowes representative CAUTION In case of an ink spill leaking ink or A excessive ink accumulation immediately disconnect the power cord from the wall plug and contact Pitney Bowes See the page v for contact information Important Telephone Safety Instructions The machine connects directly to analog telephone lines For your protection basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons The
128. y Entry B 2 Postal Class Setting a matching inscription 4 5 Postal Inscription Downloading 4 5 6 2 Printing 4 5 Postal Rate Update Download ing 6 12 Postal Requirements 1 3 Postal requirements for inspec tion 6 3 Power Key 2 4 Power Receptacle 2 6 Presets Custom Defining New 5 6 Custom Deleting 5 8 Custom Description 5 5 Custom Editing Preset Name 5 8 Custom Selecting 5 5 Custom Viewing 5 7 Glossary Entry B 2 Normal Preset Defining New Values 5 4 Normal Preset Description 5 2 Normal Preset Viewing and Selecting 5 3 What is a Preset 5 1 Why Should Always Include a USPS Class 5 1 Why Should Use Presets 5 1 Print Head Purge 10 14 Replacing 10 8 10 15 Printing Adding Removing an Envelope Ad to the Meter Stamp 4 6 Adding Removing a Postal Inscription to Meter Stamp 4 5 Adjusting Horizontal Print Posi tion of Meter Stamp 4 9 Auto Advance of Printed Date 4 2 Bypass all Printing and Seal the Envelope Only 4 3 Creating a 0 00 meter stamp 4 2 Date and Time viii List of Options 4 1 Manually Changing Printed Date 4 2 Omitting Restoring Day or Date on the Meter Stamp 4 4 Printing an Ad Date and Time Only no meter stamp 4 8 Printing the Date and Time Only no meter stamp Printing Problems 11 3 Print Purge 10 14 Print Tests 10 12 Problems Accidentally Printing the Wrong Postage 11 9 Connecting to the Data Center via Analog Line 11 5 Connecting to the Data Center v

Pitney Bowes SV62214 User's Manual

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