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Pitney Bowes SV61983 User's Manual

1. run accounting reports PC Meter Connect also includes links to e demos to walk you through common procedures e a PDF version of this Operator Guide e the machine online support e the Pitney Bowes Online Store which provides an easy and con venient way to order ink cartridges E Z Seal envelopes and other supplies for your machine See also Appendix A PC Meter Connect Desktop Application or refer to the PC Meter Connect software for more information NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text Other Sources of Information Other sources of information for your mailing machine include e The machine Quick Reference Guide located in the front pull out tray It has condensed versions of many of the topics covered in this book e The PC Meter Connect application when installed on your PC e The Pitney Bowes Contact List at the start of this guide which provides helpful websites and phone numbers Specifications Equipment Size Base Model 8 4 213 mm H x 13 8 351 mm L x 10 4 264 mm D Base Model With Scale 9 1 231 mm H x 13 8 351 mm L x 10 4 264 mm D Weight 7 9 Ibs 3 6 kg without scale 8 7 lbs 4 0 kg with scale Power Requirements Ports 100 120 VAC 50 60Hz 0 3A 1 USB 1 RJ 11 1 Serial Operating Temperature 55 F 14 C to 95 F
2. the date and time this report was printed 5 Adding Postage Connecting to Data Center Using PC Meter Connect Desktop Application to Establish Communications Preferred Method Double click the desktop icon or the system tray icon to open the PC Me ter Connect main window Your Postage By Phone account balance meter funds and any needed updates are displayed automatically Icon in System Tray PC Meter Connect Main Window NOTE If the PC Meter Connect software was not running for some reason you ll know this when you don t see the PC Meter Connect icon in the system tray double clicking on the desktop icon will restart the software Alternately you may click on the Start button gt All Programs gt Pitney Bowes gt PC Meter Connect A PC Meter Connect icon will then appear in system tray If you connect or disconnect your machine from the PC messages display from the PC Meter Connect icon in the system tray e Meter Not Connected displays when you disconnect your mail ing system from the PC The red x stays on the icon thereafter i PC Meter Connect Meter Not Connected e Meter detected displays when you connect your mailing system to the PC after it had been disconnected The red x disappears i PC Meter Connect X Meter detected For further information see Appendix A PC Meter Connect SV61983 Rev G 5 5 Using an Analog P
3. Entering Text Appendix D Explains terms unique to the world of mailing Glossary SV61983 Rev G About the Pitney Bowes Small Office Series Pitney Bowes Small Office Series is a line of unique mailing solu tions for small businesses and those with home offices The line has products for all volumes and types of postage usage from less than 30 month in postage to 300 month and more as well as products developed specifically for people shipping mostly packages Pitney Bowes is dedicated to helping small businesses manage their mail ing needs while avoiding time consuming trips to the Post Office About Your Machine Your machine digital postage system features include e Space saving compact footprint e Easy to read display shows system status and prompts you through setup operations e Automatic date advance e Keyboard selectable envelope ads and postal inscriptions e Convenient postage adding via Pitney Bowes Postage By Phone meter payment system requires analog phone line or a PC with Internet connection e Ink jet printer provides clear crisp imprints e Optional scale weighs mail pieces e Optional rating feature calculates correct postage e Date and time stamp for use on incoming mail or on sensitive documents e Optional accounting feature tracks postage costs by department e Password protection limits access to authorized personnel Full report printing capability provides hard copy reco
4. and press Enter yes 4 When prompted insert tape sheet or envelope into the machine 5 The report is printed and you return back to the reports menu Follow prompts to return to main screen UIC 9 0 02 Platform A0 02 0001100024 MAY 26 09 PM 05 20 Rate Data K7 US002B01 4 33P PSD SW Version 05 00 00 Rate Effective May 12 09 L2 So sa 55 n gt RateMgr 03 45 8 4 SV61983 Rev G 8 Reports View Software System Versions on Machine Display Only This report lists system information about your system on the ma chine display it is not printed 1 Press Menu 2 Use the Review keys to scroll to Select a report and press En ter yes 3 Use the Review keys to scroll to View software ver report and press Enter yes 4 Use the Review keys to scroll through the screens of information 5 Press Clear Back to return back to the reports menu Follow prompts to return to main screen SV61983 Rev G 8 5 8 Reports This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions 8 6 SV61983 Rev G 9 Ink Installation and Maintenance Printing a 0 00 Meter Stamp If you want to check the ink imprint meter stamp on your machine you can generate a 0 00 meter stamp for this purpose At the Home screen simply press Zero then Enter and slide an envelope or tape strip through the machine Messages
5. 2 PitneyBowes Small Office Series mailstation 2 Digital Postage Meter Operator Guide US English Version SV61983 Rev G 2010 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes We have made every reasonable effort to ensure the accuracy and usefulness of this manual however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Due to our continuing program of product improvement equipment and material specifications as well as performance features are subject to change without notice Your digital mailing system may not have some of the features described in this book Available features vary depending on the model of your mailing system installed options system software level how your system is set up and the country it is designed to operate in PC Meter Connect E Z Seal Postage By Phone and Purchase Power are trademarks or registered trademarks of Pitney Bowes Inc USPS and Shipping Assistant are registered trademarks of the United States Postal Service Windows is a trademark or registered trademark of Microsoft Corp Declaration of Conformity According to FCC Rules Part 2 Paragraph 2 1077 This device complies with Part 15 of the F
6. A Key in the first 3 digits of beginning ZIP and press Enter yes B Key in the first 3 digits of ending ZIP and press Enter yes Edit Existing Group A Use the Review keys to scroll and select the group you want to edit and press Enter yes B Key in the first 3 digits of beginning ZIP and press Enter yes C Key in the first 3 digits of ending ZIP and press Enter yes Delete Existing Group A Use the Review keys to scroll and select the group you want to delete and press Enter yes B Press Enter yes to confirm the deletion 5 For each option you have a choice to continue in that mode When prompted to stay in setup press No to return to main screen NOTE When you are rating a parcel using the Parcel Post class and the machine recognizes a destination ZIP Code that falls within an Intra BMC zone that you ve established it will use the discounted Intra BMC rate instead of the normal parcel rate 7 Standard Accounting Option Overview of Accounting An accounting feature on a mailing machine allows you to track your postage costs by categories These categories can represent whatever makes sense to your organization departments people locations projects etc Tracking your mailing expenses by category allows you to manage and budget your postal costs in a more effi cient manner With this model of mailing machine you have a choice of using one of the following accounting options e Standard Accounting Option 5
7. Choosing the right one 3 4 3 5 List of available with internal rating option 11 1 Setting a matching inscription 4 7 Postal Inscriptions Adding Removing to the Meter Stamp 4 7 Downloading 5 3 List of 11 2 Printing option 4 1 Purchasing 4 8 Postal Inspection 5 3 5 11 Postal Rate Update 5 4 Postal Requirements 1 4 3 2 Prepaid on account Refill receipt listing 5 10 Prepaid postage amount available to downwload 5 8 Presets Glossary entry D 2 Recalling preset 6 7 Storing a new one 6 4 Turning on or off 6 4 Viewing existing preset 6 5 What is a Preset 6 3 Why Should Always Include a USPS Class 6 3 Why Should Use Presets 6 3 Printer Nozzles Cleaning 9 5 Print Head Replacing 9 5 Printing Printing a 0 00 Meter Stamp 4 2 9 1 Printing a funds postage report 5 7 Printing options 4 1 Printing the Batch Count 3 7 Print the date and time only 4 1 Print the envelope ad only 4 1 Sections of the Meter Stamp Figure 4 1 Test Pattern for troubleshooting 9 4 Problems Accidentally Printing the Wrong Postage 10 5 Problems Refilling Postage via the PC A 23 R Rate updates See Postal rate updates Refill Amount Refill Receipt Listing 5 9 5 10 Refill postage See Adding postage Replacing the Ink Cartridge 9 2 Replacing the Ink Tray 9 6 Replacing the Print Head 9 5 Reports Explanation 8 1 Funds 8 1 Refill Summary 8 2 Software System Version 8 4 View Software System Versions non printing 8 5 Requirement
8. Downloading Files or Updating System 5 11 Ata PC Using PC Meter Connect Desktop App 5 11 Using an Analog Phone Line at Back of Meter 5 11 6 System Settings System Settings ec ceceeeeeeeeeeeeeeeeeeeeeeeeeseeeneeeeeeeenaaees 6 1 Setting Contrast of LCD Display 6 1 Setting System TiMe eee cette eeeeeeeeeeeeenteeeeeeeeaeees 6 2 Ata PC Using PC Meter Connect Desktop App 6 2 At Mailing Machine cceeeeeceeeeeeeesteeeeeeenteeeeeeeea 6 2 Preset Feature i 2 ccatciicavnedieatvieiediedinatenaiare tiie 6 3 What is a PreSet ss icccciisescesistieiectevindeicustieeesi tees 6 3 Why Should Use a Preset n 6 3 Why Should Always Include a USPS Class in my PIOSCU a ciedesec eid wires el inva ania 6 3 Turning the Preset Feature On or Off eee 6 4 Ata PC Using PC Meter Connect Desktop App 6 4 At Mailing Machine n se 6 4 Viewing the Preset c ccccces enue ee ideas eaten 6 5 At a PC Using PC Meter Connect Desktop App 6 5 At Mailing Machine cceeeeeeeeeeeeeeeeeeteenneeeees 6 5 Storing New Values for Changing the Preset 6 6 At a PC Using PC Meter Connect Desktop App 6 6 At Mailing Machine n se 6 7 Recalling the Preset iceeecceeeesteeeeeeestieeeeeeenaees 6 7 Setting Disabling the Lock Code seses 6 8 Setting Sleep Mode Activation Time cee 6 9 Activating Sleep Mode Manually i e 6 9 SV61983 Rev G Ix Table of Conte
9. If you have turned on the preset feature the main screen reflects the preset settings If you have turned off the preset feature the normal main screen displays SV61983 Rev G 6 System Settings Preset Feature Viewing the Preset Ata PC Using the PC Meter Connect Desktop Application Select the My Meter tab click Meter Settings then click on View Preset See sample screen below Click OK to close View Presets Preset NN Type of Preset Platform ae Selle View Presets omata near Screen from PC Meter Connect Type of Fees none Envelope Ads Recycle Inscription rore Km At Mailing Machine 1 Press Menu 2 Use the Review keys to scroll to Change setup and press En ter yes 3 Use the Review keys to scroll to Use preset setup and press Enter yes 4 At View stored preset prompt press Enter yes Scroll through the preset values of class ad inscription date etc 6 When finished press Clear Back twice to return to main screen oa SV61983 Rev G 6 5 6 System Settings Preset Feature Storing New Values for Changing the Preset At a PC Using the PC Meter Connect Desktop Application 1 Select the My Meter tab 2 Click Meter Settings 3 Click Change Preset A Change Preset screen displays PC Meter Connect eimai Change Preset TL Screen from PC mo 2 ze Meter Connect Type of Preset Pomm gres tee Chur Pomaga 10 40 4 Establish the proper se
10. Poor Test Print Missing Lines TTT l Cleaning Printer Nozzles Cleaning the printer nozzles may help you fix a printing problem 1 2 a Press Menu Use the Review keys to scroll to Use ink functions and press Enter yes Use the Review keys to scroll to Clean printer nozzles and press Enter yes A Preparing ink Please wait message dis plays as the machine performs its cleaning When prompted insert an envelope or tape sheet into the machine At Is test pattern OK prompt press Enter yes When finished follow prompts to return to main screen Replacing the Print Head IMPORTANT This procedure should only be done under the direction or with the permission of a Pitney Bowes representative Press Menu Use the Review keys to scroll to Use ink functions and press Enter yes Use the Review keys to scroll to Install new print head and press Enter yes Open the top cover and locate print head Refer to the instructions that came with new print head to re move the old print head and install the new one Press Enter yes to confirm the replacement A print head initial ization occurs which lasts about 2 3 minutes When prompted insert an envelope tape sheet to print a test pattern to confirm print quality If test pattern looks good press Enter yes 9 Ink Installation and Maintenance Replacing the Ink Tray IMPORTANT Th
11. Purchase Power PC Meter Connect Main Window after Connecting to Data Center If you connect or disconnect your machine from the PC messages display from the PC Meter Connect icon in the system tray e Meter Not Connected displays when you disconnect your mailing system from the PC The red x stays on the icon thereafter i PC Meter Connect X Meter Not Connected e Meter detected displays when you connect your mailing system to the PC after it had been disconnected The red x disappears i PC Meter Connect X Meter detected SV61983 Rev G A 3 Appendix A PC Meter Connect Desktop App PC Connect Desktop Application Main Window Postage by Phone Prepaid Balance Purchase Power PC Meter Connect Main Window 1 Connection Status indicates whether your PC can communi cate with the Internet and to your mailing system A green check v indicates a good connection while a red X means the devices can not communicate SLRS ur S Good communications PC not communicating with machine Internet Machine Internet Machine PC not communicating PC not communicating with Internet with Internet or machine A 4 SV61983 Rev G PC Connect Desktop Application Main Window 2 Messages from Meter displays status messages such as Funds Low to help you keep your machine up and running 3 Feature Tabs described in detail on the following pages
12. allows access to the features of the software Postage for refilling postage and checking system balances Supplies for ordering ink cartridges E Z Seal envelopes and other supplies for your machine from the Pitney Bowes On line Store Updates for downloading system updates for your mailing sys tem postal inscriptions envelope ads perform USPS inspec tions and rate updates Support provides links to online help product demos a PDF of this Operator Guide online support and FAQs My Meter allows you to set machine settings such as date and time printing options presets etc 4 Support Information displays the supporting data for the func tions of the feature tab For example under the Postage tab this screen displays funds postage available in your machine in your Postage by Phone account balance and in your Purchase Power balance 5 Task Panel liists the tasks you can run from this feature tab Click on the link to perform the task you want such as Add Postage to Meter Appendix A PC Meter Connect Desktop App Features Accessible from the System Tray Icon If you right click on PC Meter Connect icon in the system tray you can access additional features of the PC Meter Connect software Open PC Meter Connect English United States Options Screen for Internet Settings PC Meter Connect Contact Us About Your Meter About PC Mete
13. letting you know the status of the process 6 When finished press Enter yes to return to the main screen SV61983 Rev G 5 11 5 Adding Postage Connecting to Data Center This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions 5 12 SV61983 Rev G 6 System Settings System Settings Settings settings allow you to customize your machine for the way you run your mail and add security to those features that are sensi tive to your organization These settings include e Setting display contrast e Setting system time Using the preset feature e Setting disabling lock code Setting sleep mode activation time e Activating sleep mode manually e Settings for the optional scale e Setting a high value warning Setting a low funds warning e Entering the prefix for dialing out to data center via analog line e Selecting tone pulse for dialing out to data center via analog line e Creating Intra BMC Bulk Mail Center ZIP Code groups NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text Setting Contrast of LCD Display You can adjust the LCD display contrast if necessary 1 Press Menu 2 Use the Review keys to scroll to Change set up and press En ter yes 3 Use the Review keys to scroll to Change display contrast and press Enter yes 4
14. Accounts This is the base option that allows you to track postage for five accounts e Standard Accounting Option 10 Accounts This is a higher option that allows you to track postage for 10 ac counts Your machine stores the following information for each account An account name up to 14 alphanumeric characters long e An account number The item total This is the total number of pieces of mail charged to an account since it was last cleared e The value total This is the total amount of postage charged to an account since it was last cleared e An account password optional NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text N Turning Accounting Feature ON or OFF 1 Press Menu Turning ON Accounting select Turn Accounting On and press Enter yes Follow the prompts for either creating an account if this is the first time using the feature or selecting an account see subsequent pages Turning OFF Accounting scroll to Use Accounting functions and press Enter yes Use the Review keys to scroll to Turn off accounting and press Enter yes A confirming message dis plays Press Enter yes to continue NOTE You will not be tracking postage by account when this feature is turned off 2 Follow the prompts to add another account if turning ON ac counting or press Clear Back to return to the main screen NOTE Onc
15. Review keys to scroll to Use Accounting functions and press Enter yes 3 Use the Review keys to scroll to Print an Account Report and press Enter yes 4 Select print single or print multiple report and press Enter yes Print Single Report Use the Review keys to scroll to the desired account and press Enter yes When prompted insert envelope or tape strip NOTE If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary and press Enter yes Print Multiple Report All accounts will print Insert envelope or tape strip NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet 5 The report is printed see samples below and you return back to the reports menu Follow prompts to return to main screen Single Account Report Acct Name Sales 1100024 MAY 26 09 12 28p Acct Number 1 Pieces 3 Postage 024 550 Account Report Multiple Account Report Account No Pieces Postage 1100024 1 5 024 550 MAY 26 09 2 8 067 470 12 28P 3 9 009 600 Page 1 of 1 7 6 SV61983 Rev G Clearing All or Some of the Accounts You can clear the postage totals on an account when necessary for example at the end of a fiscal year IMPORTANT Make sure you really want to clear an account Once you do the account information is gone We suggest you print an accounting report first see previous topic before clea
16. Right Click C internet Settings on Tray Icon 7 About PC Meter Connect About Your Meter Contact Us Select Internet Settings Exit 2 Atthe Internet Settings configuration screen do either of the following Solution A Set your PC Meter Connect to use the same settings that Internet Explorer uses to connect to the Internet Choose Use Internet Explorer proxy settings under Proxy Ad dress Assignment see screen below and click OK PC Meter Connect Internet settings HTTPS Transfer Encoding Method Protocol Non Chunked Default O HTTP Mode Chunked FTP Mode Passive Default O Active Proxy Address Assignment Use Internet Direct connection ta the Intemet Default Explorer f proxy settings O Mantartrs Proxy Address Use this address for all protocols Proxy Authentication Name Password Internet Settings Screen in PC Meter Connect continued gt A 20 SV61983 Rev G Appendix A PC Meter Connect Desktop App Problems Connecting to the Data Center via the PC You can access www pb com using Internet Explorer but PC Meter Connect cannot detect the Internet continued Solution B Enter your own network s Proxy Address and Au thentication settings if used Contact your IT administrator for these settings Click Manual proxy settings and enter the proxy settings and proxy authentication if used provided by your IT a
17. Use the Review keys to select the contrast and press Enter yes 5 Press Clear Back to return to the main screen Ge System Settings Setting System Time NOTE You can change the time back as early as the beginning of the current day and you can advance the time up to 24 hours which means you are in the next day At a PC Using the PC Meter Connect Desktop Application 1 2 4 At 1 2 6 2 At the My Meter tab select Meter Settings Select Date and Time PC Meter Connect Printed Date and System Time Screen from PC In the system field place your cursor over the day hour or minute and use the or v keys to select the time date of your machine Print Date Jun 2309 y gt Jun 2309 11 24 PM MMCOYY Met Click Apply A confirmation screen displays the new time Click OK Mailing Machine Press Menu Use the Review keys to scroll to Change date and time settings and press Enter yes Use the Review keys to scroll to Change time and press Enter yes Use the Review keys to advance or set back the time shown A message confirms your choice and the main screen displays SV61983 Rev G Preset Feature What is a Preset A preset is very similar to a shortcut on your computer It recalls a setting that already contains the postage class the postage value and possibly other values The preset values appear on your ma chine when it is first powered on or
18. access to these common USPS classes of mail 1st Class Priority Express Postcard Flat Rate Priority Envelope Priority Box Express Envelope Media Mail used to ship books tapes CDs etc International Air Letter Air Parcel Global Priority Also allows USPS ZIP Zone entry Options Scale The scale allows you to accurately weigh mail and packages You have a choice of a 2 Ib or 5 Ib capacity scale See Chapter 6 System Settings for scale settings Extension Cable for Scale The extension cable allows you to position the scale up to 48 inches from the machine for extra convenience Standard Accounting The accounting feature tracks postage costs for departmental accounts You have a choice of purchasing 5 or 10 accounts See Chapter 7 Standard Accounting for details on using the ac counting feature Postal Inscriptions Envelope Ads Your mailing system comes pre loaded with the six envelope ads and two postal inscriptions Postal inscriptions are required on certain classes of mail based on USPS regulations envelope ads are entirely optional See Chapter 4 Printing Options for choosing these to print as part of your meter stamp Standard Postal Inscriptions First Class Mail Par Avion Air Mail Ads and inscriptions can give your mail a professional appear ance and can turn your mailings into a powerful promotional tool Pitney Bowes can provide additional envelope ads and inscrip tions i
19. after it awakens from a sleep mode Why Should I Use a Preset A preset saves you time You don t have to concern yourself with individually selecting the class special services etc all that infor mation is automatically contained in the preset The preset is generally set to the most commonly printed postage value you use in your home or office Many of our customers choose to set the preset for First Class Letter since that is the cost of mailing a regular business letter Why Should I Always Include a USPS Class in my Preset The advantage of including a Class as part of your preset is that any time there is a USPS rate change when you download the new rates into your mailing system your preset will automatically be updated with the new rate if applicable If there is no Class associated with your preset the system has now way of knowing which value to update For example if you define your preset to be just a value e g 0 42 but no class your machine has no way of updating this value when new rates become effective In this scenario it is your responsibility to manually update your preset e g from 0 42 to 0 44 when the rates change By using a class in the preset however you can avoid potentially incorrect values being applied to your mail that may result in mail being returned to you by the USPS IMPORTANT e You cannot delete the preset but you can define new values for the preset base
20. effective date has been reached the system automatically switches to the new rates NOTE lf you decide to take the update and the rates go into effect in the future you will not be printing postage at the new rates until the effective date is reached If the rate for a First Class letter has changed and is effective imme diately a screen displays showing the present preset postage and asks you if you want to reset the normal preset postage Press En ter Ascreen displays for you to enter the new rate NOTE When a Rate Change update takes place it may also af fect the preset you have set in your mailing machine You must check your preset to insure that it conforms to the new rates See Chapter 6 System Settings for instructions on changing the preset value As part of downloading the new rates we recommend that you print the last rates update report see figure below when prompted System will begin using new rates on the date effective Description Version Effective Meter No 3231234 Zip Zone Z DEC 06 08 Page 1 of 1 US Rates 4 MAY 12 09 3 a cso 33 o l Downloaded MAY 11 09 11 59A Printed MAY 13 09 12 05P Description the specific type of rate that is affected Version the alpha numeric identifier used for this rate Effective Date the date the new rate takes effect Meter No the serial number of this meter Downloaded the date and time the new rates were downloaded into the machine Printed
21. from its package and pull off protective tape covering the vent and ink holes P2 SV61983 Rev G 9 Ink Installation and Maintenance Replacing the Ink Cartridge cont d 8 Tilt new cartridge towards you and insert into print head Straighten cartridge so it is upright 9 Close ink cover by pressing down on lock symbol in circle near est to you 10 Close machine cover Press Enter yes Y 11 Press Enter yes to confirm the replacement A print head initial ization occurs which lasts about 2 3 minutes 12 When prompted insert an envelope tape sheet to print a test pat tern to confirm print quality 13 If test pattern looks good see figures below press Enter yes If it looks poor proceed with step 5 from Printing a Test Pattern proce dure on the next page SV61983 Rev G 9 3 Printing Test Pattern Running a print test may help you identify a printing problem 1 Press Menu 2 Use the Review keys to scroll to Use ink functions and press Enter yes 3 Use the Review keys to scroll to Print test pattern and press Enter yes 4 When prompted insert an envelope or tape sheet into the machine After a few seconds remove envelope when prompted 5 At Is test pattern OK prompt either press Enter yes if it looks good you ll return to the main screen or press No and continue at step 3 in the Cleaning Printer Nozzle procedure on the next page Good Test Print No Missing Lines
22. message con firms your choice and the normal main screen displays with the date SV61983 Rev G 4 Printing Options Adding Removing an Envelope Ad to the Meter Stamp At a PC Using the PC Meter Connect Desktop Application 1 Atthe My Meter tab select Meter Settings 2 Select Ads amp Inscriptions 3 Inthe Envelope Ads field use the dropdown list to select the desired Ad or select the blank option to remove an ad If you ve chosen an ad the ad displays on the screen 4 Click Apply SV61983 Rev G 4 5 4 Printing Options Adding Removing an Envelope Ad to the Meter Stamp At Meter 1 Press Menu 2 Use the Review keys to scroll to Change Ad and press Enter yes The current ad if any is listed Adding an Ad Use the Review keys to scroll to the ad desired and press Enter yes A message confirms your choice and the main screen displays Removing an Ad Use the Review keys to scroll to None and press Enter yes A message confirms your choice and the main screen displays Purchasing Other Envelope Ads for Your machine Your machine comes pre loaded with six envelope ads If you want another envelope ad contact Pitney Bowes see the Pitney Bowes Contact List at start of this guide Ready made items can be pur chased and downloaded directly into your machine We can also work with you to create custom ads 4 6 SV61983 Rev G 4 Printing Options Adding Removing Postal Inscription t
23. of all postage ever used in the meter Available the amount of postage left in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBI Serial No serial number of this meter normally meter number Account No your Postage By Phone system account number rm WV G 8 Reports Refill Summary Report At a PC Using the PC Meter Connect Desktop Application 1 Atthe My Meter tab click Refill History 2 Click Print at lower left of screen 3 Click Print at lower left of screen again Refill History Account No 17907023 Meter No 2807477 Refill Date Time Amount JUN 23 09 11 10 PM 050 000 APR 21 09 09 23 PM 050 000 JAN 06 09 11 09 PM 200 000 JUN 10 07 11 56 PM 070 000 JUN 06 07 02 49 AM 050 000 MAY 30 07 10 53 PM 030 000 MAY 08 07 04 45 AM 030 000 a 4 Select the desired printer at the Windows Print screen and click OK Resa HP Laseiet 4350 POL Se FILE 8 2 SV61983 Rev G 8 Reports Refill Summary Report cont d At Mailing Machine 1 Press Menu 2 Use the Review keys to
24. scroll to Select a report and press En ter yes 3 Use the Review keys to scroll to Print refill summary and press Enter yes 4 When prompted insert tape sheet or envelope into the machine 5 The report is printed see sample below and you return back to the reports menu Follow prompts to return to main screen Date of Refill ime Refill Amount Account No 99999999 MAY 23 09 100 000 Meter No 1100024 APR 15 09 050 000 Printed MAY 26 09 APR 02 09 075 000 MAR 15 09 200 000 FEB 23 09 3 100 000 Date of Refill the date of refill Time the time of refill Refill Amount amount of refill Account No your Postage By Phone system account number Meter No serial number of this meter normally meter number Printed the date the report was printed SV61983 Rev G 8 3 8 Reports Software System Version Report This report lists system information about your machine At a PC Using the PC Meter Connect Desktop Application 1 Atthe Updates tab view the left In Your Meter panel 2 For more details on the system levels in your mailing system click Details gt gt To hide details summary mode click lt lt Hide Updates Tab Summary Screen Updates Tab Detail Screen At Mailing Machine Printed 1 Press Menu 2 Use the Review keys to scroll to Select a report and press Enter yes 3 Use the Review keys to scroll to Print Software Version report
25. stamp You can choose from an array of standard and custom ads Analog Line a standard phone line supplied by the phone com pany You use an analog phone line when you connect to the Pitney Bowes Data Center using your machine s modem phone jack Analog phone lines are usually Fax lines residential phone lines and lines used by modems or credit card readers Compare to Digital Line Default A value or setting the machine automatically uses unless you change it As delivered your machine has factory set defaults or normal settings You may change these if you wish Digital Line a type of line used on digital phone systems so called PBX systems Many PBX manufacturers have designed phone sys tems that deliver much more current to the phone than does a stan dard analog phone line supplied by the phone company As a result if you connect your machine s modem phone jack to a PBX digital line thinking that it s an analog line you could damage your modem with too much current and not even know it Home Screen The machine display that shows your current selec tions It indicates that you re ready to print postage Inspection Postal The USPS requires a postal inspection of your machine every 120 days to ensure accurate postal funds ac counting This postal inspection requirement can be automatically met by merely connecting your machine to the Pitney Bowes Data Center for any reason e g to check your Postage B
26. the predetermined amounts sy nam You can also enter another Broom amount and click Enter Add another amour to meter 1000 000 mar 000 3 Click Continue to proceed with the refill or Cancel if you changed your mind Add 50 000 to meter SV61983 Rev G A 7 Appendix A PC Meter Connect Desktop App Feature Tabs Supplies STATUS ORARE Postage in Meter 33 000 Suppibes Fer Your Matar gt Cleaeing Kins gt Emeiopes Emeniope Ads Laser Toner amp inkjet Cartndges Call the Supply Line wt 1 800 243 7824 Supplies Tab Main Screen Task Panel Provides links to web pages on the Pitney Bowes website so you can order e Supplies e Cleaning Kits Envelopes e Envelope Ads e Laser Toner and Ink Cartridges A 8 SV61983 Rev G Appendix A PC Meter Connect Desktop App Feature Tabs Updates Peor Meter Intpectin Updates Tab Summary Mode Screen STATUS CEA EA Postage m meter C saoo O gt o Update Sotware Perform Meter inspection Updates Tab Detail Mode Screen Support Information Provides the rate version information stored in your mailing system in either a summary or detail mode Task Panel Allows you to connect to the Pitney Bowes Data Center and update the system perform a meter inspection SV61983 Rev G A 9 Appendix A PC Meter Connect Desktop App Feature Tabs Support
27. two postal inscriptions If you want another postal inscription contact Pitney Bowes see the Pitney Bowes Contact List at start of this guide Inscriptions can be pur chased and downloaded directly into your machine Printing the Date and Time Only no meter stamp You may want to use this feature to time stamp incoming mail or sen sitive documents 1 2 4 8 Press Menu Use the Review keys to scroll to Change meter stamp type and press Enter yes Turning ON Date and Time Only Printing Use the Review keys to scroll to Print date and time only and press Enter yes The main screen displays with the date and time only Date Time only a os er se Sample Printed Date Time Stamp a MAY 26 09 3 29 PM RECEIVED f MA can 26 Turning OFF Date and Time Only Printing Use the Review keys to scroll to Print normal postage and press Enter yes The normal main screen displays SV61983 Rev G 4 Printing Options Printing Envelope Ad Only no meter stamp You may want to use this feature to add your company s message to incoming mail 1 Press Menu 2 Use the Review keys to scroll to Change meter stamp type and press Enter yes Turning ON Ad Only Printing Use the Review keys to scroll to Print ad only and press Enter yes If you have already se lected an ad for your normal meter stamp that is the one used otherwise you are prompted to choose an ad When completed the main screen dis
28. your desktop taskbar usually located on the bottom of your screen although it may be moved to any side of your screen right click on a blank area GY 12 16 pm Blank Area of Desktop Taskbar Click on Properties from the list of choices that displays Wile Windows Vertically Show the Desktop Task Manager Lock the Taskbar At the Taskbar and Start Menu Properties window on the Task bar tab verify that the Hide inactive icons field is unchecked blank If necessary click to uncheck it Click OK to finish ELS teso j If you see the PC Meter Connect icon in the system tray you know the program is running If you need to start the application simply double click the PC Meter Connect desktop icon see figures on previous page A 18 SV61983 Rev G Appendix A PC Meter Connect Desktop App Problems Connecting to the Data Center via the PC You cannot access www pb com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the Internet SV61983 Rev G A 19 Appendix A PC Meter Connect Desktop App Problems Connecting to the Data Center via the PC You can access www pb com using Internet Explorer but PC Meter Connect cannot detect the Internet 1 Right click on the PC Meter Connect tray icon and select In ternet Settings English United States i
29. 0 3 Setting display contrast 6 1 Documentation for Machine other than this Guide 1 5 Downloads from the data center to your machine Downloading Files or Updating System 5 11 Envelope Ads Postal Inscriptions 5 3 Overview 5 2 Postal Inspection 5 3 Postal Rate Update 5 4 System Update 5 3 E Entering weight manually 3 5 Enter Yes key location and use 2 2 Envelope ad Adding removing to the meter stamp 4 6 Location on meter stamp 1 3 Purchasing 4 6 Error Messages 10 1 Establishing Communications Between Your Machine and the Pitney Bowes Data Center 5 1 Extension cable option for scale 11 2 F Features Overview of Machine 1 2 Funds postage Checking account balance in Postage by Phone System 5 8 Checking amount in meter 3 1 5 7 Printing a report 5 7 G Glossary D 1 H High value warning Explanation and setting 6 12 Home Screen 3 1 Incoming mail Printing options 4 8 Indicia See Meter stamp Ink maintenance Cleaning printer nozzles 9 5 Printing test pattern 9 4 Replacing ink tray 9 6 Replacing the ink cartridge 9 2 Replacing the print head 9 5 Ink Out Message 9 1 Ink Tank Cartridge How to Order 11 1 Messages Indicating Replacement 9 1 Replacing 9 2 Ink tray Replacing 9 6 Inscriptions Postal See Postal Inscriptions Inspections postal USPS requirements Fulfilling 5 11 IntelliLink Description 1 3 Internal rating feature Explanation of option 2 2 11 1 Used when applying postage 3 4 3 5 I
30. 35 C Sound Level Machine noise is less than 70dba in accordance with Regulation 3 GPSGV 06 01 2004 EN ISO 7779 and ANSI 12 10 LCD Display 2 lines 20 characters long Throughput Up to 18 letters per minute Actual throughput will vary depending on the mate rial used graphic printed machine environment and the skill of the operator Print Resolution 300 x 600 dpi Print Image Area 1 25 2 mm x 5 5 140 mm Ink Cartridge Life Your actual ink usage will vary based on how fre quently you use the machine the graphic printed and environmental conditions Yields up to 400 800 imprints or 4 6 months Tape Sheets Self adhesive type dual tape sheets for use on mail pieces that are too thick or too large to run through your machine Internal Envelope Ad Up to 15 Storage Internal Postal Up to 15 Inscription Storage Maximum Imprint 99 999 1 Introduction Specifications cont d Material see figure below Minimum Size 5 x 3 5 127 mm x 89 mm Minimum Thickness 0 007 0 18 mm Maximum Thickness 5 16 8 0 mm IMPORTANT For best results always make sure your material conforms to these specifications 5 A P 3 5 Y SV61983 Rev G 1 7 Important Safety Notes Follow the normal safety precautions for all office equipment Please read all instructions before you attempt to operate the sys tem Save these ins
31. CC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Pitney Bowes 1 Elmcroft Rd Stamford CT 06926 0700 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against interference in a residential installation This equipment generates uses and can radiate radio frequency en ergy and if not installed and used in accordance with the instruction manual may cause interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications to this equipment not expressly approved by the party res
32. If you want to use any of the optional add on USPS Services such as insurance COD Delivery Confirmation Signature Confirmation Return Receipt etc please contact your local Post Office to com plete the postage process You will have to attach specific labels and or fill out forms and pay additional fees to include these services on your mail piece 3 Running Mail Applying Postage There are several ways you can apply postage using your mailing system Each method is described in its own Chapter that follows NOTE 1 For applying postage the mailing system does not have to be connected to the Pitney Bowes Data Center However when you need to add funds to your machine you must be con nected see Chapter 5 Adding Postage Connecting to Data Center for more information NOTE 2 The mailing system automatically advances the date at 12 00 AM Keying In the Postage Directly Use this method when you already know the exact amount of postage 1 From the main screen enter the postage using the numeric keys and press Enter yes NOTE You do not need to enter the deci mal point 2 Slide the envelope or tape sheet if mail piece is too big for ma chine into the mail deck The machine prints the digital indicia and indicates when to remove the mail piece when finished SV61983 Rev G 3 3 3 Running Mail Applying Postage Using the Optional Scale with Optional Internal Rating Use this method when you
33. Indicating Ink Cartridge Replacement NOTE We recommend that you keep a spare ink cartridge on hand at all times Your actual ink usage will vary depending on whether you routinely print ads how many pieces of mail you print a day and other factors The machine display tells you when the ink supply is low or exhaust ed with the following messages Low Ink Replace the ink cartridge soon You can print about another 300 im pressions or leave the system running for six days without printing If you don t have a replacement cartridge on hand you should order one now See Chapter 11 Supplies and Options for part numbers to order this item IMPORTANT Order a new ink cartridge as soon as you see the Low Ink alert Ink Out Replace the ink cartridge immediately The ink supply is gone you won t be able to print SV61983 Rev G 9 1 Qe Ink Installation and Maintenance Replacing the Ink Cartridge IMPORTANT To avoid damage to the printer Do not leave the print head without the ink cartridge in place e Only replace the ink cartridge using the procedure below 9 2 Press Menu Use the Review keys to scroll to Use ink functions and press Enter yes Use the Review keys to scroll to Replace ink cartridge and press Enter yes Open the top cover and locate ink cartridge see white circle below Tilt the old cartridge towards you and lift out Discard old cartridge Remove new cartridge
34. PC Mate PC Meter Connect a m p My Account Orvine Help Demos User Gute Frequently Asked Ouezont USPS Shopng Astistan Support Tab Main Screen PC Meter Connec STATUS ORA EA PC Meter Connect ETE EZO ME es coo uppon Support Tab Demos Screen Task Panel Provides links to these support functions e MyAccount on the Pitney Bowes website e On line Help on this machine on the Pitney Bowes website e demonstrations about your machine brings up a separate dem os screen to choose from see above e a PDF of this guide e Frequently Asked Questions FAQs on this machine on the Pitney Bowes website e USPS Shipping assistant on http www usps com A 10 SV61983 Rev G Appendix A PC Meter Connect Desktop App Feature Tabs My Meter Ov E PC Meter Connect EE EE ETE My Meter Main Screen Task Panel Allows you to access to machine features such as e system settings date time preset etc See next pages for details e resetting the scale to zero e link to My Account on the Pitney Bowes website to access Total Meter Reporting optional feature e viewing or printing Accounting reports see Chapter 7 Standard Accounting e a postage refill history either onscreen or by printing a report see Chapter 8 Reports STATUS My Meter Refill History Screen SV61983 Rev G A 11 Appendix A PC Meter Conne
35. Warnings My Meter Meter Settings Warnings Screen Weight Hold STATUS EAI RA PC Meter Connect I Ee Ee oo Weight Hold Weight Hold gt Weight Hold gt View Preset gt Change Preset My Meter Meter Settings Weight Hold Screen A 14 SV61983 Rev G Appendix A PC Meter Connect Desktop App Feature Tabs My Meter cont d Task Panel View Preset PC Meter Connect View Presets Preset x Type of Preset Platform Class ist Cl Ltr Postage 0 440 Destination none Type of Fees none Envelope Ads Recycle Inscription none OK My Meter Meter Settings Screen View Preset On PC Meter Connect View Presets Preset Type of Preset Class Postage Destination Value of Mail Envelope Ads Inscription My Meter Meter Settings Screen View Preset Off SV61983 Rev G A 15 Appendix A PC Meter Connect Desktop App Feature Tabs My Meter cont d Task Panel Change Preset Setup your meter as desired thon presa Save Preset on the PC of matet o l D Type of Preset Platform Caw tt Gur Postage 0440 My Meter Meter Settings Screen Change Preset On STATUS 96 PC Meter Connect EEEE CZI EI cs ty ew 3334670 Preset OFF My Meter Meter Settings Screen Change Preset Off A 16 SV61983 Rev G Troubleshooting IMPORTANT When using PC Meter Connect disconnec
36. a Meter Inspection Completed screen displays Click OK Using an Analog Line Connection at Back of Meter 1 Connect your machine to an analog phone line 2 Press Menu 3 Use the Review keys to scroll to Connect to Pitney Bowes and press Enter yes 4 The machine dials into the Pitney Bowes Data Center When con nected you are told of any downloads available 5 Follow the prompts to start the download s as necessary Var ious screens display letting you know the status of the process 6 When finished press Enter yes to return to the main screen Downloading Files or Updating System Use this option when you need to manually e Restart an interrupted download e Download postal inscriptions envelope ads system updates rate updates or updating PC Meter Connect software At a PC Using the PC Meter Connect Desktop Application Select the Updates tab then click on Update Software The pro gram will check and inform you if you need any updates When prompted click Continue When it is finished click Done Using an Analog Line Connection at Back of Meter 1 Connect your machine to an analog phone line 2 Press Menu 3 Use the Review keys to scroll to Connect to Pitney Bowes and press Enter yes 4 The machine dials into the Pitney Bowes Data Center When con nected you are told of any downloads available 5 Follow the prompts to start the download s as necessary Var ious screens display
37. achine 5 9 Add on USPS services See also Postal various sub listings 3 2 Ad Envelope See Envelope Ad Advertisement Envelope Glossary Entry D 1 Alpha Numeric keypad 2 2 Analog phone line Establish communications to data center 5 6 Location of jack on machine 5 6 Applying postage See also Postage 3 3 Auto Advance of printed date 3 3 4 2 B Batch Count Clearing 3 8 Printing 3 7 Viewing Checking the Batch Count 3 6 Blank Display 10 3 C Checking account balance in Postage by Phone System 5 8 Checking the funds postage in your meter 3 1 5 7 Classes postal See Postal Class Class key used when entering postage 3 4 3 5 Cleaning Printer Nozzles 9 5 Communications 5 5 Communications Establishing Between Your Machine and the Data Center Overview 5 1 Communications establish with data center Analog phone line 5 6 Using mailstation assistant 5 5 Control Panel Figure and Description 2 2 Credit Line Available Refill Receipt Listing 5 9 5 10 D Data Center Pitney Bowes Connecting via analog phone line 5 6 Connecting via PC Meter Connect 5 5 Problems Connecting via the PC A 19 Date Auto advance of date 4 2 How it shows on meter stamp 4 1 Manually changing printed date 4 2 Printing date on incoming mail 4 9 Default Settings Glossary Entry D 1 Destination ZIP or Zone 3 4 3 5 Digital indicia See Meter stamp Digital Line D 1 Display on control panel Location and use 2 2 Problems Being blank 1
38. ality You may need to clean the printer nozzles to fix the printing problem 1 2 Press Menu Use the Review keys to scroll to Use ink functions and press Enter yes Use the Review keys to scroll to Clean printer nozzles and press Enter yes A Preparing ink Please wait message dis plays as the machine performs its cleaning When prompted insert an envelope or tape sheet into the machine At Is test pattern OK prompt press Enter yes If the printing did not improve you may need to replace the cartridge or print head see Section 7 Ink Maintenance 10 Troubleshooting Problems Connecting to Data Center via Analog Line Symptom Solution Improper phone e Make sure you ve connected your mailing system line or phone line to a dedicated analog phone line the same type not connected to you connect your home phone to If you are machine using a DSL line you should use a DSL filter ob tained from your DSL provider e Verify that the phone line has a dial tone e Make sure the phone line connectors are firmly seated in their receptacles e Try using the alternate method of communicating to the Data Center via the Internet see Chapter 6 Adding Postage Connecting to the Data Center Incorrect setup of system options Go to the Chapter 6 System Settings and check the following e Does your phone system require you to dial a prefix number to get an outside phone line Make sure to i
39. always have the latest version of your machine s operating system Postal Requirements The meter on your mailing machine is licensed by the United States Postal Service USPS and you must follow some basic requirements Mail must have the correct date and postage amount in the me ter stamp indicia Metered mail must bear the ZIP Code location of the post office where the postage meter mailing machine is registered If you move to another ZIP Code location you must update the ZIP Code by calling our Customer Care Center see page v The USPS requires a postal inspection of your machine every 120 days This postal inspection requirement can be automati cally met by connecting to the Pitney Bowes Data Center to check your Postage By Phone meter payment account balance or to add postage to your mailing system NOTE If the interval between inspections is more than 90 days your machine s display prompts Inspection Due If the interval between inspections is more than 120 days the display prompts Inspection Required At this point you won t be able to use your mailing system until your system is inspected In either case to satisfy the postal inspection requirement simply Follow the prompts on the Inspection Due screen or e Press Funds scroll to and select Check Amt available to download This connects you to the Pitney Bowes Data Center and allows you to check view your Postage By Pho
40. an enve lope or tape strip through the machine Auto Advance of Printed Date for the Meter Stamp The machine automatically advances the printed date on the me ter stamp as well as its internally held date when the system time reaches 12 00 AM Manually Changing Printed Date for the Meter Stamp You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day s mailing IMPORTANT e You can advance the date up to 30 days from the current date e Changing the printed date does not change the machine s in ternally held date e You can always return the printed date to the current date e You cannot change the printed date to a date earlier than the machine s internally held date in an effort to backdate the mail e Accounting data is posted on the actual date the mail piece is run per the internal clock calendar in the mailing system not by the date printed on the meter stamp 4 2 SV61983 Rev G 4 Printing Options Manually Changing Printed Date for the Meter Stamp At a PC Using the PC Meter Connect Desktop Application 1 Atthe My Meter tab select Meter Settings 2 Select Date and Time 3 Inthe Print Date field access the dropdown calendar Use the lt or gt keys to select the month then click on the day you want to print on your meter stamp _ Printed Date and syster Titre un 24 09 Ju
41. analog line 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press Enter yes 3 Use the Review keys to scroll to Change communication set tings and press Enter yes 4 Use the Review keys to scroll to Change outside line number prefix and press Enter yes 5 Key in the outside line prefix and press Enter yes A confirming message displays 6 When prompted to stay in setup press No to return to main screen Selecting Tone Pulse for Dialing Out to Data Center via Analog Line You can tell the machine if you use a tone or pulse type phone when dialing out to the Data Center via an analog line 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press Enter yes 3 Use the Review keys to scroll to Change communication set tings and press Enter yes 4 Use the Review keys to scroll to Change dial method and press Enter yes 5 Use the Review keys to select tone or pulse and press Enter yes Aconfirming message displays 6 When prompted to stay in setup press No to return to main screen 6 14 SV61983 Rev G Using Intra BMC ZIP Code Groups Intra BMC Bulk Mail Center ZIP Code groups are a USPS pre sort option for bulk mailings in the USA To qualify for a discount when using Intra BMC ZIP Code groups e You must be sending mail pieces parcels with origination and destination locations within the same BMC service area and e You must create ZIP Code groups
42. are using the optional scale and optional internal rating feature 1 3 4 Place mail piece on scale The weight of the mail piece appears on the display NOTE 1 f there was no class specified on the display when you placed the mail piece you may need to scroll and se lect the desired class if you are unsure if a particular class is best for your mail piece call your local post office or visit www usps com Otherwise the machine selects a class based on the weight of the mail piece NOTE 2 The machine allows you to enter either a ZIP code ora Zone number for those USPS classes that require a destination entry e g Priority class over 1 Ib When prompted to enter a ZIP or Zone in these cases you may either key in the 5 digit ZIP code or one digit Zone number 0 8 In any case the ZIP Zone entered should represent the ZIP Zone of the mail piece destination not the machine The display shows the final postage amount and class chosen Slide the envelope or tape sheet if mail piece is too big for ma chine into the mail deck The machine prints the digital indicia and indicates when to remove the mail piece SV61983 Rev G 3 Running Mail Applying Postage Entering Weight Manually with Optional Internal Rating Use this method when e you already know the weight of a mail piece and you are not us ing the optional scale e you are using the optional scale and the weight of the mail piece exceeds t
43. at is higher than the values you typically use This setting is known as the high value warning see Chapter 6 System Settings to set this option The high warning value feature is effective when you manually key in the postage value but does not function if the internal rating feature is used 10 Troubleshooting This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions 10 6 SV61983 Rev G 11 Supplies and Options Supplies and Accessories Contact the Pitney Bowes Supply Line or visit the Pitney Bowes web site to order supplies and accessories Refer to the Contact In formation List at the front of this guide for more information Item Number Ink Cartridge Red Fluorescent 797 M Deluxe Cleaning Kit useful when changing your ink CKO 3 E Z Seal Plus Sealing Solution 4 oz dabber bottle EZ1 7 Tape Sheets 25 sheets 50 labels 612 9 Tape Sheets 150 sheets 300 labels 620 9 United We Stand Tape Sheets 25 sheets 50 labels 613 9 United We Stand Tape Sheets 150 sheets 300 labels 613 8 Extension Cable for Scale 978 6 Options Internal Rating Feature The internal rating feature allows the machine to calculate post age automatically for most mail pieces based on the weight ei ther entered manually or using the optional scale and the class for a mail piece It provides
44. ay is difficult to read 10 3 Error Messages 10 1 Getting Help 10 1 Printing is Incomplete Streaked or Poor Quality 10 3 Problems Connecting to Data Center via Analog Line 10 4 Problems Connecting to the Data Center via the PC A 19 Problems dialing out via analog line 10 4 A 19 A 22 Turn off date printing 4 1 U United States Postal Service USPS Website v USPS Meter Inspection Perform 5 11 V Viewing Checking the Batch Count 3 6 W Warnings Ink Out 9 1 Low Ink 9 1 Weighing with optional scale 3 4 3 5 Weight hold mode 3 6 Weight viewing metric 6 10 What s in this Guide 1 1 Index Z Zone Entering when rating a mail piece 3 4 3 5 I 10 SV61983 Rev G E12 PitneyBowes 1 Elmcroft Road Stamford Connecticut 06926 0700 www pitneybowes com PB Form SV61983 Rev G 10 10 2010 Pitney Bowes Inc All Rights Reserved SV61983REVG
45. by entering the ZIP Code ranges for the postal zones eligible for the discount Until the ranges are entered the Intra BMC class will not be selectable on your system NOTE It is not necessary to enter ZIP Code ranges to use the Parcel Post Local BMC rate When you enter 0 as the zone for Pkg Service Parcel Post the Parcel Post Local BMC rate will be selected For more information on your eligibility contact a specialist at the Post Office that handles your mail 21724009 Day A SV61983 Rev G D i U Using Intra BMC ZIP Code Groups Creating Maintaining Intra BMC ZIP Groups Before you can set up Intra BMC Bulk Mail Center ZIP Code groups you must obtain a postal zone chart that is specific to your ZIP Code from your local post office Use the postal zone chart to determine if the ending ZIP Code of the parcel falls within your BMC Zone If it does the parcel is eligible for an Intra BMC parcel post rate Once you have determined the parcel is eligible follow the steps below to setup up Intra BMC ZIP Code groups on you machine 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press Enter yes 3 Use the Review keys to scroll to Use Intra BMC setup and press Enter yes 4 Use the Review keys to scroll and select the option desired by pressing Enter yes see list below NOTE If you have never used this feature before Create new group is the only available option Create New Group
46. cement of the ink car tridge See Chapter 9 Ink Maintenance for in structions 5 Mail Deck Supports your envelope post card or tape sheet as you insert for printing SV61983 Rev G 2 1 Control Panel Qo Clear Back a Item Part Description 1 LCD Shows the current status of your machine and prompts Display you through all setup operations in a two line LCD 2 Lock Key Prevents unauthorized use of your machine if the lock feature is set up and the machine is in sleep mode entering your four digit password unlocks awakens the machine 3 Class Allows you to select class and calculate postage based on the service selected if you have the optional internal rating system feature See Chapter 3 Running Mail 4 Funds Allows you to check and add postage funds to your machine See Chapter 5 Adding Postage 5 Menu Allows you access to settings of the machine such as date time etc See Chapter 6 System Settings 6 Clear Back Allows you to clear or cancel an entry or return to the previous screen level of menu 7 Alpha Allows you to type in numbers and letters for account Numeric names postage values and other information See Keypad also Appendix A Entering Text 8 Review Allows you to scroll through choices in the LCD dis Keys play or review the current settings 9 Enter Yes Allows you to confirm an operation or answer Yes
47. cessing machine via account password B 2 Setting up for departmental accounts 7 2 Setting up for lock code 6 8 PC Meter Connect Access Launching the Application A 2 Connection Status Icons A 4 Download from website A 2 Establish communications to data center 5 5 Exposing system tray icon A 18 Features Accessible from the System Tray Icon A 6 Features Overview 1 5 A 1 Feature Tabs A 7 Installation A 2 Main Window 5 5 A 3 Minimum requirements to install on PC A 1 Problems Connecting to the Data Center via the PC A 19 Problems Refilling Postage via the PC A 23 Troubleshooting A 17 Pitney Bowes Contact List v Pitney Bowes Data Center See Data Center Pitney Bowes Postage Adding funds postage to your Postage By Phone account 5 1 Adding to your meter 5 9 As it shows on meter stamp 1 3 4 1 Definition of postage in meter on report 5 9 5 10 Determining the amount to use 3 2 Establishing Communications Between Your Machine and the Pitney Bowes Data Center 5 1 How it is stored in your machine 5 1 How to check in your machine 5 7 How to check your account balance in the Postage by Phone System 5 8 Keying in the postage directly 3 3 Optional add on USPS services 3 2 Prepaid amount available to downwload 5 8 Using the optional scale with optional internal rating 3 4 Using when entering weight manually 3 5 Postage By Phone Checking your account balance 5 8 Contacting v Postage in Meter Refill Receipt Listing 5 10 Postal Class
48. ct Desktop App Feature Tabs My Meter cont d Task Panel The Meter Settings screen see below provides access to these ad ditional machine features e Date and Time see Chapter 4 Printing Options e Ads and Inscriptions see Chapter 4 Printing Options e Warnings see Chapter 6 System Settings e Weight Hold see Chapter 6 System Settings e View Preset see Chapter 6 System Settings e Change Preset see Chapter 6 System Settings x STATUS 926 PC Meter Connect Moter Senings Date and Tine gt Ada amp Inscriptions gt Wamngs Weight Held View Preset Change Preset My Meter Meter Settings Main Screen Date and Time PC Mater Connec status SRA EA PC Meter Connect Postage a Meter CE Eo oe ee 0020 My Meter Meter Settings Screen Date and Time A 12 SV61983 Rev G Appendix A PC Meter Connect Desktop App Feature Tabs My Meter cont d Task Panel Ads amp Inscriptions STATUS A RA My Meter Meter Settings Screen Ads amp Inscriptions Chosen SV61983 Rev G A 13 Appendix A PC Meter Connect Desktop App Feature Tabs My Meter cont d Task Panel Warnings STATUS RAMI RA PC Meter Connect Warnings Motor Settings Low Funds Warning 0 000 Sat value between 0 000 and 9999 90 Date and Time High Value Warming hoo gt Ade amp Invcriptions Set valve between 0 000 and 99 999 gt
49. cted and optional internal rating feature 0 46 Olb 0 00z 1st CI Ltr MAY 26 NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text Checking the Funds Postage in Your Machine At a PC Using the PC Meter Connect Desktop Application At the Add Postage tab which is the default tab that displays when you first launch the program view Current Meter Balance At Mailing Machine 1 Press Funds The amount left in the machine displays 2 Press Clear Back to return to main screen SV61983 Rev G 3 1 Determining the Amount of Postage to Use The amount of postage on a mail piece is based on USPS regula tions and involves factors such as e class of mail e weight e shape for certain size letters and all packages e how fast you want the mail piece delivered If you have purchased the optional internal rating feature the machine can make the process much easier as it calculates the post age automatically for most mail pieces based on the choices you se lect weight class etc In addition if you have purchased the optional scale the weight of the mail piece can be used by the machine s inter nal rating feature to further streamline the postage calculation process If you need to manually calculate the postage please contact your local Post Office or go to www usps com for the latest rates and fees Optional Add On USPS Services
50. d continued on next page gt and have set it If you have this ane then Meter Password Lock Code on power up Lock Code activated but or after awakening An Account Lock on sleep the machine when the Password has option is not set machine was put in sleep been activated mode by pressing Lock you can enter the Lock Code password or an Account password Meter Password Lock Code An Account Password has been activated Lock Code activated and Lock on sleep option is set on power up or after awakening the machine when the machine was put in sleep mode by pressing Lock or awakening from a time out induced sleep mode you can enter the Lock Code password or an Account password Account Password Restrictions If you enter an Account password to gain access to the machine the following results The account that you have entered the password for becomes the selected account for printing postage and you will not need to enter the Account password again at that time Change Account Use Accounting Functions and Change Setup within the menu are not available Refill Postage is not available If you want to gain access to all the menu items and the Refill Postage feature press Lock to put the machine in sleep mode press any button to awaken the machine and enter the Lock Code password Appendix C How to Enter Text When is Text Entry Us
51. d on the current condition of the machine e The preset values display after you turn on your machine or after you activate the machine from sleep mode e When arate change become effective always check the post age value assigned to the preset to make sure that it complies with the new rates Ge System Settings Preset Feature Turning the Preset Feature On or Off Ata PC Using the PC Meter Connect Desktop Application 1 2 3 4 Select the My Meter tab Click Meter Settings Click on either View Preset or Change Preset At the Preset field select from the dropdown choices Yes to activate the preset or No to deactivate the preset View Presets Screen from Change Presets Screen PC Meter Connect from PC Meter Connect Click OK if at the View Preset screen or Save Preset if at the Change Preset screen At Mailing Machine 1 2 2 6 4 Press Menu Use the Review keys to scroll to Change setup and press En ter yes Use the Review keys to scroll to Use preset setup and press Enter yes Turning ON Preset Press Enter yes at Turn preset ON prompt A message confirms your choice You may view the pre set values if you wish When finished press Clear Back twice and follow prompts to return to main screen Turning OFF Preset Use the Review keys to scroll to Turn pre set Off and press Enter yes A message confirms your choice Press No to return to main screen
52. dministrator see screen below Click OK PC Meter Connect Internet settings HTTPS Transfer Encoding Method Protocol Non Chunked Default O HTTP Mode Chunked FTP Mode Passive Default O Active Proxy Address Assignment Direct connection to the Internet Default O Use Intems Manual proxy settings Proxy Address Use Manual proxy settings and Proxy Authentication if used Proxy Authentication Name Password Cancel Internet Settings Screen in PC Meter Connect SV61983 Rev G A 21 Appendix A PC Meter Connect Desktop App Problems Connecting to the Data Center via the PC You can access www pb com using Internet Explorer but you are having problems downloading files to your mailing system 1 Right click on the PC Meter Connect tray icon and select In ternet Settings English United States i Right Click on Tray Icon C Internet Settings About PC Meter Connect About Your Meter i Contact Us Select Internet Settings Exit 2 Atthe Internet Settings configuration screen choose Active for FTP Mode see screen below and click OK PC Meter Connect Internet settings HTTPS Transfer Encoding Method Protocol Non Chunked Default O HTTP Mode Chunked FTP Mode Passive Default Use Active for FTP Mode Proxy Address Assignment Direct connection to the Internet Default Use Internet Exp
53. e Data Center unplug the analog phone line from the back of the machine then connect the USB cable between your machine and your PC 5 Adding Postage Connecting to Data Center Checking the Funds Postage in Your Machine At a PC Using the PC Meter Connect Desktop Application At the Postage tab which is the default tab that displays when you first launch the program view Current Meter Balance Using an Analog Line Connection at Back of Meter 1 Press Funds The amount of postage in the machine displays 2 Press Clear Back to return to main screen Printing a Funds Postage Report only accessible at the meter itself A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine 1 Press Menu 2 Use the Review keys to scroll to Select a report and press Enter yes 3 Use the Review keys to scroll to Print funds report and press Enter yes 4 When prompted insert tape sheet or envelope into machine 5 The report is printed see sample below and you return back to the reports menu Follow prompts to return to main screen Used 031 600 Account No 99999999 Available 068 400 Batch Count 3 Ae SE AS Total Pieces 29 Batch Value 002 720 ai Control Sum 100 00 PBI Serial No 1100024 e Q o oa n Ss c gt LL Used the total of all postage ever used in the meter Available the amount of postage l
54. e Date and Time Only no meter stamp 4 8 Printing Envelope Ad Only no meter stamp 2 05 4 9 5 Adding Postage Connecting to Data Center viii Postage and Your Machine cccecceessceeeseecteeeeeeeeees 5 1 Establishing Communications Between Your Machine and the Data Center tinsioni 5 1 Downloads from the Data Center to Your Machine 5 2 Using PC Meter Connect Desktop Application to Establish Communications Preferred Method 5 5 Using an Analog Phone Line to Establish Communications Alternate Method ei eeeeeeeee een eeeneeeneeeseessaeeaes 5 6 Checking the Funds Postage in Your Machine 5 7 At a PC Using PC Meter Connect Desktop App 5 7 Using an Analog Phone Line at Back of Meter 5 7 Printing a Funds Postage Report 0 ccecceeeseceeeees 5 7 Checking Your Account Balance in the Postage By Phone SDVSLCMM stages oA E ET E N T 5 8 At a PC Using PC Meter Connect Desktop App 5 8 Using an Analog Phone Line at Back of Meter 5 8 SV61983 Rev G Table of Contents Adding Postage to Your Machine ecceeeeeeeeeees 5 9 Ata PC Using PC Meter Connect Desktop App 5 9 Using an Analog Phone Line at Back of Meter 5 10 Performing USPS Meter Inspections 0 0ee 5 11 Ata PC Using PC Meter Connect Desktop App 5 11 Using an Analog Phone Line at Back of Meter 5 11
55. e you turn on the accounting feature an account must be selected before you can print postage This ensures that all postage printed is accounted for by one of the system accounts In addition if a password has been assigned to the account you must enter the 4 digit password before pro ceeding Creating an Account You need to create an account before you can use the accounting feature to track postage 1 Press Menu 2 Use the Review keys to scroll to Use Accounting functions and press Enter yes 3 Use the Review keys to scroll to Create an account and press Enter yes 4 Enter the name of this account It can be up to 14 alpha numeric characters long and press Enter yes To access alpha charac ters tap the appropriate number key until the desired character displays 5 Assign a password to this account if you want of 4 digits and press Enter yes Re enter password to confirm 6 Follow the prompts to either add another account or stay in the Accounting menu Follow prompts to return to main screen ard Accounting Editing Account Name and Password You can edit an account name and password if you wish 1 2 Press Menu Use the Review keys to scroll to Use Accounting functions and press Enter yes Use the Review keys to scroll to Edit an existing Account and press Enter yes Use the Review keys to scroll to the account you want to edit and press Enter yes NOTE lf a password has been a
56. ed Text is entered when e Naming an account with optional Standard Accounting e Entering international country names e Entering Canada and UK Postal Codes when sending mail within those countries How is Text Entry Done Text entry is done via the numeric keypad in a fashion similar to cur rent cell phone text entry Each key 2 through 9 has three or four letters displayed above it There is no dedicated key to switch between alpha and numeric mode On those screens and only those screens where either an alpha or numeric character may be entered e g preset names postal codes account names tap a numeric key to cycle through the 4 possibilities for that key For example tapping the 2 numeric key cycles through 2 A B C Extended character sets are provided for foreign markets on a country by country basis In those cases a numeric key may be tapped several times greater than four to cycle through the complete character set associated with a key Account Names For account names the first letter of the first word automatically de faults to uppercase If you wish to enter two consecutive alpha characters that are located on the same numeric key such as DE you must wait for the cursor to automatically move right to the second character s position before entering the second character There is about a 1 second delay follow ing an alpha entry before the cursor moves one position to the
57. ed to this account you will be prompted to enter one Key in the 4 digit password if necessary and press Enter yes 5 Confirm deleting when prompted 6 Follow the prompts to delete another account or return to the Accounting menu Follow prompts to return to main screen 8 Reports Reports Overview Your machine allows you to view and print reports for funds usage postage refills and other valuable data The printable reports are done right from your machine on an envelope or tape sheet NOTE See Chapter 7 Standard Accounting for information on Accounting Reports NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text Funds Report A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine 1 Press Menu 2 Use the Review keys to scroll to Select a report and press En ter yes 3 Use the Review keys to scroll to Print funds report and press Enter yes 4 When prompted insert tape sheet or envelope into the machine 5 The report is printed see sample below and you return back to the reports menu Follow prompts to return to main screen Used 031 600 Account No 99999999 Available 068 400 Batch Count 3 MAY 26 09 Total Pieces 29 Batch Value 002 720 aoe Control Sum 100 00 PBI Serial No 1100024 E Q co C 5 LL Used the total
58. eeeeeeeeeeetteeeeeeeneeeeeeeaas 7 4 Ata PC Using PC Meter Connect Desktop App 7 4 At Mailing Machine 7 4 Printing an Accounting Report cccccceeeeiteeeeeeeteeeeereee 7 5 Ata PC Using PC Meter Connect Desktop App 7 5 At Mailing Machine cccceeeeceeeseeeeeeeeeeeenneeees 7 6 Clearing All or Some of the Accounts cecceeeee 7 7 Deleting an ACCOUNL ceeccteceeeeeeteeeeeeettaeeeeeeenieeeeeeeeaas 7 8 x SV61983 Rev G Table of Contents 8 Reports Reports OVErview cccccccceceeeeceeecececeeeeeceeeeeeeeeeeeeessenaeees 8 1 FUMGS REPOTI aiii a E 8 1 Refill Summary Report seeeseesssrrieeeerreeerrnrnesrernnnerrennesenas 8 2 At a PC Using PC Meter Connect Desktop App 8 2 At Mailing Machine eeeeeeenseeeereesererrssseenessrnna 8 3 Software System Version Report cccceeeeeeeeeeeeeeees 8 4 At a PC Using PC Meter Connect Desktop App 8 4 At Mailing Machine eeeeeeseeeerrereeerrsssrerressenn 8 4 View Software System Versions on machine display only 8 5 9 Ink Installation and Maintenance Getting Hel pies seeecicceetacceseeteddecsaninnneeedanetleeessaadderteytaiee 10 1 Error M SSAQ S rniosan iain AA iA 10 1 Nothing DISplayS ceceo 10 2 Printing is Incomplete Streaked or Poor Quality 10 2 Display is Difficult to Read 00 0 eeeeeeeeeeetteeeeeeenaeees 10 3 Problems Connecting to the Data Centre via Analog 10 3 Accidentally Prin
59. eft in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available This is a postal requirement that verifies an accurate accounting of the postage in your machine Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBP Serial No serial number of this meter normally meter number SV61983 Rev G 5 7 5 Adding Postage Connecting to Data Center Checking Your Account Balance in the Postage By Phone System NOTE The Postage By Phone account balance represents the funds in your account not the amount in your meter At a PC Using the PC Meter Connect Desktop Application At the Postage tab which is the default tab that displays when you first launch the program view Account Balance at Pitney Bowes Using an Analog Line Connection at Back of Meter 1 Connect your machine to an analog phone line 2 Press Funds The amount left in the machine displays 3 Use the Review keys to scroll to Check amt available to down load and press Enter yes 4 The machine dials into the Pitney Bowes Data Center When connected the amount in your Postage By Phone PbP sys tem account displays Prepaid amoun
60. er yes When prompted insert an envelope or tape strip into the mail slot The batch count and batch value are printed see sample below When prompted to stay in reports press No to return to the main screen Used 031 600 Account No 99999999 Available 068 400 Batch Count 3 MAY 26 09 Total Pieces 29 Batch Value 002 720 ROP Control Sum 100 00 PBI Serial No 1100024 E o a Q oc n ao 5 m Used the total of all postage ever used in the meter Available the amount of postage left in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available This is a postal requirement that verifies an accurate accounting of the postage in your meter Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBP Serial No serial number of this meter normally meter number 3 Running Mail Checking and Clearing the Batch Count Clearing the Batch Count IMPORTANT Make sure you really want to clear the batch count once you do you can t restore the data 1 Press Funds 2 Use the Review keys to scroll to Reset batch postage and piec es and press Enter yes 3 Press Enter yes to confirm that you want t
61. essage displays 5 When prompted to stay in setup press No to return to main screen 6 12 SV61983 Rev G 6 System Settings Setting the Low Funds Warning You can have the machine warn you when your postage funds in the machine reaches a certain amount This warning acts as a re minder for you to add more postage to your machine by connecting to the Data Center and downloading funds At a PC Using the PC Meter Connect Desktop Application 1 Select the My Meter tab 2 Click Meter Settings 3 Click Warnings 4 Atthe Low Funds Warning field enter a value up to 9999 990 for which you want the system to prompt you for low funds warning a Warnings Screen from PC Meter Connect 5 Click Apply At Mailing Machine 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press Enter yes 3 Use the Review keys to scroll to Change low funds warning and press Enter yes 4 Key in the desired amount in whole dollars only do not enter the decimal point for which you want the system to prompt you for a low funds warning and press Enter yes A confirming message displays 5 When prompted to stay in setup press No to return to main screen SV61983 Rev G 6 13 6 System Settings Entering the Prefix for Dialing Out to Data Center via Analog Line You can tell the machine if you need to dial a prefix number like 9 to get an outside line when dialing out to the Data Center via an
62. etieteietnedateten 3 3 Keying In the Postage Directly ee 3 3 Using the Optional Scale with Opt Internal Rating 3 4 Entering Weight Manually with Opt Internal Rating 3 5 Weight Hold Mode 0 c i cece ee eee treet eeeaeeees 3 6 Checking and Clearing the Batch Count ee 3 6 Viewing Checking the Batch Count eee 3 6 Printing the Batch Count escacen 3 7 Clearing the Batch Count cceeceeeeeeetteeeeeenees 3 8 71 2102 L a SV61983 Rev G Vil Table of Contents 4 Printing Options Printing Options veccccndei activi ntecieesinddaaavioiscaeeienecaeeeeiveas 4 1 Sections of the Meter Stamp cccceceeeeeeeeeteeeeeeeeees 4 1 Printing a 0 00 Meter Stamp ccccceceseceeeeeeeeteeeeeeees 4 2 Auto Advance of Printed Date for the Meter Stamp 4 2 Manually Changing Printed Date for the Meter Stamp 4 2 At a PC Using PC Meter Connect Desktop App 4 3 At Mailing Machine 0 ccccceccceecceeeseeeneeeeeeeenneeeees 4 4 Turning On or Off Date Printing for the Meter Stamp 4 4 Adding Removing an Envelope Ad to the Meter Stamp 4 5 At a PC Using PC Meter Connect Desktop App 4 5 At Mailing Machine cccccececceeeceeeeseeeneeeeeseenaeeees 4 6 Adding Removing Postal Inscription to the Meter Stamp 4 7 Ata PC Using PC Meter Connect Desktop App 4 7 At Mailing Machine cccccceceecceeeeeeenteeeeeeenneeeees 4 8 Printing th
63. ey Bowes Data Center You can establish communications between your mailing system and the Pitney Bowes Data Center in two ways e Install the PC Meter Connect software on a Windows PC that has Internet access and connect a USB cable between your mailing machine and the PC see Appendix A PC Meter Con nect Desktop Application If it is already installed see page 5 5 e Connect the mailing machine to an analog phone line if you do not have Internet access via a PC see page 5 8 NOTE Postage refills system upgrades and rates down loads will typically be much faster using an Internet connec tion as is used in PC Meter Connect IMPORTANT For printing postage the meter does not have to be connected to the Pitney Bowes Data Center However we recommended you keep your mailing machine in a ready to connect state to the Pitney Bowes Data Center on a permanent basis using one of the above connection methods SAIORA Beg gt SV61983 Rev G Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions the Data Center may activate other downloads while the machine is connected If some type of system postal update or download is available a message stating so dis plays e Ifa download is not mandatory you will be prompted with either Get Update now or Skip Get later Select the one that makes sense to you at that t
64. f your needs require it up to a total of 15 ads and 15 in scriptions Additional inscriptions and ads are convenient to add because they are sent via system downloads to your machine Appendix A PC Meter Connect Desktop Application About PC Meter Connect Desktop Application PC Meter Connect desktop application is PC based software that allows you to use your PC s high speed Internet via broadband DSL network etc to connect your mailing machine to the Data Center as well as provide convenient access to mailing machine set tings from your PC In addition PC Meter Connect also walks you through the entire installation of your machine if you use this method when your machine is first set up Using PC Meter Connect directly from your PC you can easily e add postage and perform USPS inspections and rate updates e see status messages such as low funds from the machine see or print your postage refill history e set machine settings such as date and time printing options presets etc run accounting reports PC Meter Connect also includes links to e demos to walk you through common procedures e a PDF version of this Operator Guide e the machine online support e the Pitney Bowes Online Store which provides an easy and con venient way to order ink cartridges E Z Seal envelopes and other supplies for your machine NOTE Topic headings in this manual that refer to a PC Meter Co
65. hat weight limit of the scale 2 or 5 Ibs depending on model 1 Press Menu 2 Use the Review keys to scroll to Type in a Weight and press Enter yes 3 Key in pounds and press Enter yes 4 Key in ounces and press Enter yes NOTE 1 f there was no class specified on the display when you placed the mail piece you may need to scroll and se lect the desired class if you are unsure if a particular class is best for your mail piece call your local post office or visit www usps com Otherwise the machine selects a class based on the weight of the mail piece NOTE 2 The machine allows you to enter either a ZIP Code or a Zone number for those USPS classes that require a destination entry e g Priority class over 1 Ib When prompted to enter a ZIP or Zone in these cases you may ei ther key in the 5 digit ZIP Code or one digit Zone number 0 8 In any case the ZIP Zone entered should represent the ZIP Zone of the mail piece destination not the machine 5 The display shows the final postage amount and class chosen 6 Slide the envelope or tape sheet if mail piece is too big for machine into the mail deck The machine prints the digital indicia and indi cates when to remove the mail piece SV61983 Rev G 3 5 D ying Mail J Runni FIG J Mail Applying Postage Weight Hold Mode The weight hold mode when activated see Chapter 6 System Settings allows you to rate a piece of mail even if the weig
66. he receipt prints at your PC printer Click Done when finished Postage in Meter amount of postage funds in your meter Prepaid on Account amount you have left in your Postage By Phone system account of those funds you paid for in advance by sending in a check direct withdrawal etc Credit Line Available amount you have left in your Postage By Phone system account of those funds you established as credit with Pitney Bowes such as Purchase Power etc Refill Amount amount of your refill Account No your Postage By Phone system account number Meter No your meter serial number on record with the USPS which is printed on the meter stamp SV61983 Rev G 5 9 Adding Postage to Your Machine Using an Analog Line Connection at Back of Meter 1 2 3 Connect your machine to an analog phone line Press Funds The amount left in the machine displays Use the Review keys to scroll to Refill postage and press Enter yes If you do not see this option do the following A Press Lock to enter sleep mode Press Enter yes to confirm B When meter is in sleep mode press any key to waken it C Enter the password for the lock code not a password for an ac count and press Enter Yes See supervisor if you need help D Press Funds and continue at the beginning of this step Key in the refill amount whole numbers only NOTE The mini mum amount of postage you can add is 1 At the refill amou
67. hone Line to Establish Communications Alternate Method If you do not have Internet access available you may establish com munications to the Pitney Bowes Data Center using an analog phone line The following are usually analog phone lines e Fax lines e Residential phone lines e Lines used by modems or credit card readers Plug the telephone line supplied into the connector on the back of the meter Use a dedicated analog phone line if possible one that is not shared with other devices to avoid possible issues Plug phone line in here IMPORTANT e Phone systems installed in some businesses are not analog and may damage your system If you are unsure about your phone line contact your telephone company or local network administrator e If you have a DSL line and want to connect your mailing sys tem using the analog phone jack on the back for the mailing system you should install a DSL filter obtained from your DSL provider before connecting the meter e You should not remove power or analog Internet connection to the Pitney Bowes Data Center during a system upgrade or rates download Wait until the meter s main screen showing postage and date displays before disconnecting and moving the meter e Postage refills system upgrades and rates downloads will typi cally be much faster using an Internet connection as is used in PC Meter Connect e If you want to use the PC Meter Connect method of connect ing to th
68. ht is re moved from the scale You would use this mode when the size of the mail piece covers the display screen The machine holds the weight in memory until you select a class and finish the rating process When using this mode e WH displays when the weight is in memory e The weight remains for 10 seconds after the piece is removed e To extend the time press Enter yes e To clear the weight before the 10 seconds finish press Clear Back Checking and Clearing the Batch Count Your system has the ability to keep track of batches of mail if desired You may use this feature to track the amount of mail going out per day per week per month etc The system stores the postage value and piece count information in a batch register You can view and print the batch register values at any time You can also clear reset the batch register to zero when necessary Viewing Checking the Batch Count 1 Press Funds 2 Use the Review keys to scroll until you see a screen similar to below The number of pieces are shown on the top line and the accumulated postage is on the bottom line Batch Pcs x XX XX 3 Press Clear Back to return to the main screen 3 6 SV61983 Rev G 3 Running Mail Checking and Clearing the Batch Count Printing the Batch Count 1 2 Press Menu Use the Review keys to scroll to Select a report and press Enter yes Use the Review keys to scroll to Print funds report and press Ent
69. ic shock and injury to persons These safety precautions include WARNING To reduce the risk of fire use only the 26 AWG telecommunication line cord supplied with your mailing machine e Never install telephone wiring during a lightning storm e Disconnect the system s telephone line during a lightning storm e Avoid using a telephone or equipment that connects to a tele phone line during an electrical storm there may be a remote risk of electrical shock from lightning Do not use the telephone or equipment connected to the tele phone to report a gas leak if the telephone is in the vicinity of the leak e Never install telephone jacks in wet locations e Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 2 Getting to Know Your System Parts of the Machine item Part Description 1 Control Panel Allows you to enter and set up information on your mailing system 2 LED Lights amber when your machine is low on ink one blink indicates the machine is out of ink 3 Scale optional Allows you to weigh a mail piece so you or the machine if you purchased the optional internal rating feature can calculate the correct postage 4 Top Cover Opens up to allow repla
70. ime e Ifa download is mandatory only Get Update now displays and you must perform the download After the download has completed a message stating so displays If you need to reboot the system the prompt Restart now dis plays Select this to restart the system e If no rebooting is necessary simply select Continue to return to the Home screen IMPORTANT You should not remove power or the analog Internet connection to the Pitney Bowes Data Center during a system upgrade or rates download Wait until the meter has finished processing before disconnecting the meter You will know this has occurred when the meter s Home screen showing postage and date displays Downloads from the Data Center to Your Machine cont d The following downloads activities may occur when your system is connected to the Pitney Bowes Data Center System Update If there has been an important update to your system you will be notified that a required update is necessary Envelope Ads Postal Inscriptions If you ordered new envelope advertisements or postal inscriptions you will be notified that you can perform a download to obtain these Postal ZIP Code Update If the Postal Code on record at the Pitney Bowes Data Center does not match the Postal ZIP Code of your system the code will be downloaded into your system When a system is moved to a new Postal Code the Data Center enters the new code into the record The system is upda
71. ion What s In this Guide ccccececeeeeeeeeeeeeeneeeeeeeeeeeeeteees 1 1 About the Pitney Bowes Small Office Series 1 2 About Your Machine 2 cececceeceeeeeeeeeeeseecnsnaecaeeeeeees 1 2 Sections of the Meter Stamp esceeeeeeeeeeeeeeteees 1 3 What ts Intelink Vinin a 1 3 Postal Requirements c cccccceeeeeeeeeeeeeeeeenaeeeeeneeees 1 4 About PC Meter Connect 2 seeceeeceeeeeeeeeees 1 5 Other Sources of Information ecceceeeeeteeeeteeeees 1 5 SPECINICALIONS sinnen niniin iaia a ai 1 6 EQGUIPMEN Es iseanan aad 1 6 Material cccccccceceeeeeeeeeececcnneeceeeeeeeeeseeseseensnneeeees 1 7 Important Safety Notes eeeeeeeereeeeerreserrrsssrerrssrrnns 1 8 Important Telephone Safety Instructions 0 eee 1 10 2 Getting to Know Your System Parts of the Machine cece ccccesceecceeeeeeeeseeeeenee sees 2 1 Control Pane enean E E E EA 2 2 Connections on Back of Machine aseeecccseceenen 2 3 3 Running Mail Home SChOGN en oora aaar a EAEN 3 1 Checking the Funds Postage in Your Machine 3 1 Ata PC Using PC Meter Connect Desktop App 3 1 At Mailing Machine eccccieeeeeeetteeeeeeettteeeeeeenee 3 1 Determining the Amount of Postage to Use ee 3 2 Optional Add On USPS Services ccceeee 3 2 Applying POStaQ ei iicccnsesceciti satis cnet eec
72. is procedure should only be done under the direction or with the permission of a Pitney Bowes representative 1 Press Menu 2 Use the Review keys to scroll to Use ink functions and press Enter yes 3 Use the Review keys to scroll to Replace ink tray and press Enter yes 4 Refer to the instructions that came with new ink tray to remove the old ink tray and install the new one 5 Press Enter yes when completed 9 6 SV61983 Rev G 10 Troubleshooting Getting Help There may be times when you need help to solve a problem or you may want more information about how your mailing system works Pitney Bowes provides several information resources See page v for our web and phone support information Before you contact us please read the troubleshooting information in this chapter In many cases it can help you resolve the problem Also you can often restore normal operation by just turning Off and On your system If you need to call please have the following information at hand e Model Identification See Pitney Bowes Contact List at the start of this guide e Serial number See the back of the system e Nature of problem What happens and when does it happen Did the machine display an error message e The steps you ve already taken to solve the problem and the results Error Messages From time to time your system may display an alert or error mes sage An alert tells you that something needs attention a
73. l panel or its base The cabinet encloses hazardous parts If you should drop or otherwise damage the unit call Pitney Bowes Use only Pitney Bowes approved ink tape strips and cleaners To obtain Material Safety Data Sheets MSDS for OSHA re quirements please go to www pb com msds When prompted enter the product name manufacturer the Pitney Bowes MSDS Number or reorder number of the item you are interested in Keep fingers long hair jewelry and loose clothing away from moving parts at all times Important Safety Notes cont d Avoid touching moving parts or materials while the machine is in use Before clearing a stall jam be sure machine mechanisms come to a complete stop To prevent overheating do not cover the vent openings When removing stalled material avoid using too much force to pro tect against minor personal injury and damage to the equipment Use the equipment only for its intended purpose Always follow the specific occupational safety and health standards prescribed for your workplace CAUTION In case of an ink spill leaking ink or ex cessive ink accumulation immediately disconnect the power cord from the wall plug and contact Pitney Bowes See page v for contact information Important Telephone Safety Instructions The machine may connect directly to an analog telephone line For your protection basic safety precautions should always be followed to reduce the risk of fire electr
74. l with this simple procedure 1 Press Menu 2 Use the Review keys to scroll to Recall Preset and press Enter yes You return to the main screen with the preset values displayed Setting Disabling the Lock Code The lock code prevents unauthorized access to your system after the machine has been powered up and or has entered sleep mode 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press En ter yes 3 Use the Review keys to scroll to Use lock code setup and press Enter yes If you have already established a lock code you are prompted to enter the lock code at this point Key in the four digit code and press Enter yes 4 Use the Review keys to scroll to Turn On Lock Code Press Enter yes at Set a Lock Code prompt Type in a four digit code and press Enter yes Re enter the same code to confirm A message confirms your choice This option forces the entry of the lock code when the machine is powered on or after awakening the machine when the system was put in sleep mode after pressing Lock Change Lock Code Press Enter yes at Change Lock Code prompt Key in a new four digit code and press Enter yes Re enter the same code to confirm A message confirms your choice Setting for Lock on Sleep Press Enter yes at Change setting for Lock on Sleep prompt At the prompt to Lock on Sleep choosing Yes forces the entry of the lock code when the ma chine is awakened after a ti
75. lorer proxy settings Manual proxy settings Proxy Address HTTP Use this address for all protocols SSL FTP Proxy Authentication Name Password Ss Canes Internet Settings Screen in PC Meter Connect A 22 SV61983 Rev G Appendix B Passwords and Meter Functions Passwords can be set up on your system to prevent unauthorized access to the machine and or to a specific account This appendix explains the effects on system functions when using either or both types of passwords NOTE For information on setting up a password for the machine itself referred to as a Lock Code in this manual see Chapter 6 System Settings For information on setting up a password for an account when using the optional accounting feature see Chapter 7 Standard Accounting and have set it If you have this to this then Meter Password Lock Code on power up Lock Code activated but or after awakening No Account Lock on sleep the machine when the Passwords option is not set machine was put in sleep activated mode by pressing Lock you need to enter the Lock Code password Meter Password Lock Code on power up Lock Code activated and or after awakening No Account Lock on sleep the machine when the Passwords option is set machine was put in sleep activated mode by pressing Lock or awakening from a time out induced sleep mode you need to enter the Lock Code passwor
76. lows you to buy postage and check account status via a phone line or the Internet It also permits convenient postal inspection Presets A custom machine setting you can call up instantly at the push of a button You can assign the preset a number of values de pending on the postage mode you re in how your machine is set up and what options are installed A preset will always have a name and postage amount and could also have an ad class of service operat ing mode and other values assigned to it Serial Number The serial number found on the rear of the machine Sleep Mode An energy saving feature of your machine that clears the display after a certain period of idle time Pressing any key awak ens the display Tape Sheets self adhering paper which you print postage on and apply to a piece of mail or package that is too big to be processed through the machine Index A Accessories See Options Accidentally Printing the Wrong Postage 10 5 Accounting feature Standard Clearing all or some of the accounts 7 7 Creating an account 7 2 Deleting an account 7 8 Editing Account Name and Password 7 3 Effects of password on system functions 6 8 B 2 Overview of Available Options 7 1 Printing an accounting report single and multiple 7 5 7 6 Selecting an Account to Track Postage 7 3 Setting passwords 7 2 Turning feature ON or OFF 7 2 Viewing account totals 7 4 Account No Refill Receipt Listing 5 9 5 10 Adding postage to your m
77. me out induced sleep mode Turn Off Lock Code Press Enter yes at Turn Lock OFF prompt A message confirms your choice 5 When prompted to stay in setup press No to return to main screen NOTE If you have set up a password for an account when using the optional accounting feature see Chapter 7 Standard Ac counting Option you can enter the account password instead of the lock code password to gain access to the machine If you do this however certain features are not accessible such as the postage refill feature and Change Accounts Accounting Functions and Change setup within the menu See Appendix A Passwords and Meter Functions for information on the effects on system functions when gaining access to the machine by en tering the lock code password versus the accounting password Setting Sleep Mode Activation Time You can set the amount of time the machine waits until entering sleep mode When the machine is in sleep mode the display is blank except for the time in the lower right and you can t process mail You awaken the machine by merely pressing any button on the control panel NOTE If you have set up the lock code option to activate on sleep mode see previous section you will need to enter a lock code to awaken the machine 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press Enter yes 3 Use the Review keys to scroll to Change sleep timeout and press Enter ye
78. n nect desktop application procedure will be listed in green text Installation Requirements Before installing the PC Meter Connect software make sure your PC meets these minimum requirements e Windows 2000 Windows XP 32 bit or 64 bit Windows Vista 32 bit or 64 bit or Windows 7 32 bit or 64 bit operating sys tems with the latest service packs Mac OS is not supported e 1 2 GHz processor and 512 MB of RAM e administrative rights to install software e an Internet connection SV61983 Rev G A 1 Appendix A PC Meter Connect Desktop App Installation Download the PC Meter Connect software from the Pitney Bowes DM100 DM220 DM125 DM225 support website see page v to your PC with Internet access Locate the USB cable supplied with your mailing machine and follow these instructions 1 Do not connect the USB cable to your PC or your machine yet Do not connect the power to your mailing machine yet You will be prompted at the proper times to do these during the install 2 Double click on the install file that you downloaded to your PC 3 The install program automatically starts Follow the prompts on screen 4 When installation is complete a PC Meter Connect icon will be installed on your desktop and an icon will reside on your PC s system tray usually in the lower right corner of the screen see figures below You may also see a desktop shortcut icon to the Operator Guide if you chose that op
79. n error mes sage usually tells you about a condition you can fix In rare instances you may have to call for service or assistance see page V wessege Description aeron Account Refill amount exceeds Perform refill procedures Balance Low funds available or credit for smaller amount make limit an advance payment or call Pitney Bowes for credit see Pitney Bowes Contact List at the start of this guide Cannot Reach Trouble getting a connec Try connecting again in Data tion to the Pitney Bowes a few minutes Try the Center Data Center steps on page 10 4 continued gt Error Messages iessage_ bescrpion aeron Connection Lost Connection made but lost Press Clear Back C try before transaction com again in a few minutes pleted If problem persists call Pitney Bowes see Pitney Bowes Contact List at the start of this guide Inspection Due This message displays if Perform a refill procedure Inspection Re a refill has not been per or check amount avail quired formed in 90 days After able to download 120 days postage cannot be printed until a refill or balance check No dial tone Analog phone line not con Connect analog phone nected to machine line to machine Not Enough Insufficient postage Post Select a lower postage Funds age amount exceeds amount Perform a funds maximum funds available refill to add funds to the in system system Refill failed xxxx A fail
80. nclude this in the setup if needed e Is the dial method correct You have to tell the machine if your phone uses a pulse or tone for dialing Problems Connecting to Data Center via PC Meter Connect Desktop Application Refer to the Troubleshooting section in Appendix A PC Meter Con nect Desktop Application 10 4 SV61983 Rev G Accidentally Printing the Wrong Postage Once you have printed a meter stamp the postage funds have been used up by the machine even if the printing is illegible Thats why it is so important to make sure the correct value is shown on the ma chine before inserting the mail piece or tape strip and that you do not let the ink level get too low We recommend you always keep a spare ink cartridge on hand just for this reason If you would like a refund you can go in person to the Post Office where you meter is registered i e the ZIP Code of your meter stamp within 60 days of the meter stamp date You will need to bring the specific meter stamps as proof for your claim they must be leg ible and complete form 3533 Application and Voucher for Refund of Postage Fees and Services NOTE f your application for refund is accepted the USPS will refund 90 of the original meter stamp amount IMPORTANT To help prevent you from accidentally printing a post age value that s more than you need you can have your mailing system warn you when you manually key in a postage value th
81. ne 2009 System 4 Click Apply A confirmation screen displays the new date Click OK 5 To set the date on your mail back to the current date repeat steps 1 4 and select today s date SV61983 Rev G 4 3 4 Printing Options Manually Changing Printed Date for the Meter Stamp At Meter 1 Press Menu 2 Use the Review keys to scroll to Change date and time settings and press Enter yes 3 Use the Review keys to scroll to Change printed date and press Enter yes 4 Use review keys to select a date A message confirms your choice and the main screen displays 5 To set the date on your mail back to the current date repeat steps 1 4 and select today s date Turning On or Off Date Printing for the Meter Stamp For most mailings you normally print the date as part of the meter stamp However for certain classes of mail you may want to turn off the date Call your local post office or visit www usps com for further information 1 Press Menu 2 Use the Review keys to scroll to Change date and time set 4 4 tings and press Enter yes Turning OFF Date Printing Use the Review keys to scroll to Turn OFF date printing and press Enter yes A message confirms your choice and the main screen displays with dashes instead of a date see below for example 0 46 Olb 0 00z 1st Class Turning ON Date Printing Use the Review keys to scroll to Turn ON date printing and press Enter yes A
82. ne Account This does not decrease or change the funds in your account and can be used just to fulfill the USPS inspection requirement Tape sheets are used to apply postage on mail pieces that are too thick or too large to run through your machine These sheets must conform to postal specifications For best performance we recommend Pitney Bowes tape strips see Chapter 11 Supplies and Options and page v for ordering information About PC Meter Connect Desktop Application PC Meter Connect desktop application is PC based software that allows you to use your PC s high speed Internet to connect your mailing machine to the Data Center as well as provide convenient access to mailing machine settings from your PC You simply download the PC Meter Connect software from the Pitney Bowes website see page v install it onto a PC with an inter net connection broadband DSL network etc and connect a USB cable between your mailing system and the PC In addition PC Meter Connect also walks you through the entire installation of your mail ing machine if you use this method when your machine is first set up Using PC Meter Connect directly from your PC you can easily e add postage and perform USPS inspections and rate updates e see status messages such as low funds from the machine see or print your postage refill history set machine settings such as date and time printing options presets etc
83. nt confirmation prompt press Enter yes The machine dials into the Pitney Bowes Data Center Vari ous screens display letting you know the status of the process When complete the refill successful message displays Press Enter yes When prompted for a receipt insert an enve lope tape sheet in the machine see sample refill receipt with ex planations below When finished you return to the main screen Postage in Meter 071 120 Refill Amount 050 000 Prepaid on Account 999 000 MAY 26 09 Credit Line Available 999 000 10 25A Account No 99999999 Meter No 1100024 2 o O oa D X Postage in Meter amount of postage funds in your meter Prepaid on Account amount you have left in your Postage By Phone system account of those funds you paid for in advance by sending in a check direct withdrawal etc Credit Line Available amount you have left in your Postage By Phone system account of those funds you established as credit with Pitney Bowes such as Purchase Power etc Refill Amount amount of your refill Account No your Postage By Phone system account number Meter No your meter serial number on record with the USPS which is printed on the meter stamp 5 e Adding Postage Connecting to Data Center Performing USPS Meter Inspection At a PC Using the PC Meter Connect Desktop Application Select the Updates tab then click on Perform Meter Inspection Af ter several moments
84. ntra BMC ZIP Code Groups Setup and Use 6 15 Intra BMC ZIPs Set up in machine 6 16 L LED Location on machine 2 1 2 3 Lock code Effects on system functions B 1 Setting up in machine 6 8 Low Ink Message 9 1 Machine Connections on Back 2 3 Machine Settings Batch Count Checking Printing and Clearing 3 6 Maintenance See Ink maintenance Manually Changing Printed Date for the Meter Stamp 4 2 Menu key location and use 2 2 Messages Indicating Ink Cartridge Replacement 9 1 Meter No Refill Receipt Listing 5 9 Meter serial number Location on meter stamp 1 3 4 1 Location on refill receipt 5 9 5 10 Meter stamp Adding Removing an envelope ad to the meter stamp 4 6 Adding Removing postal inscription to the meter stamp 4 7 Figure explaining sections 1 3 4 1 Manually changing printed date 4 2 Printing envelope ad only no meter stamp 4 9 Printing the date and time only no meter stamp 4 8 Turning On or Off printed date 4 4 Metric weight viewing 6 10 N No key location and use 2 2 O Options Accounting Feature 11 1 Extension cable for scale 11 1 Internal Rating Feature 11 1 Postal Inscriptions Envelope Ads 11 2 Scale 11 1 Origin postal code Postal requirements 1 3 4 1 Origin Postal Code D 2 Overview of Accounting Options 7 1 Overview of book 1 1 P Passwords Effects on system functions B 1 Entering for lock code to enable machine B 1 Entering when using departmental accounts 7 3 Restrictions when ac
85. nts Settings for the Optional Scale eeeeeeeeeenneees 6 10 Reset Scale to Zero ce eceseeceeeeeeeeeeeeeeeneeeeeeeeaees 6 10 At a PC Using PC Meter Connect Desktop App 6 10 At Mailing Machine ccceeceeeeeeeeeeeeeeeeneees 6 10 View Metric Weight eccececeeeeeeeettteeeeeenieeeeeee 6 10 Activating Disabling Weight Hold Mode 005 6 11 At a PC Using PC Meter Connect Desktop App 6 11 At Mailing Machine ceeceeeeeeeeereeeeeeeeneeeees 6 11 Setting the High Value Warning 6 12 Ata PC Using PC Meter Connect Desktop App 6 12 At Mailing Machine 0 ccceeeeeeeeeeeeeeeeeeenneees 6 12 Setting the Low Funds Warning ccccceeseeeseeneeees 6 13 Ata PC Using PC Meter Connect Desktop App 6 14 At Mailing Machine ceeseeeeeeseeeeeeeneees 6 13 Entering Prefix for Dialing Out to Data Center Analog 6 14 Selecting Tone Pulse to Dialing Out to Data Center Analog 6 14 Using Intra BMC ZIPS 0 ccccceeeeeeeeeeeceeeeeseeneeeeeseeenaeees 6 15 7 Standard Accounting Optional Overview Of ACCOUNTING cceceeeeeeestereeeeettteeeeeetttteeeeees 7 1 Turning Accounting Feature ON or OFF 7 2 Creating an Account 00 22 ccceecceeeceeecee cee ceeeeeeeeeteteeesenaeees 7 3 Editing Account Name and Password ssceeeeeees 7 3 Selecting an Account to Track Postage 0 cceceeeeeeee 7 3 Viewing Account Totals 0 ccccccee
86. o clear these value The values return to zero 4 Press Clear Back to return to the main screen 3 8 SV61983 Rev G 4 Printing Options Printing Options There are various printing options available when processing mail through your machine Refer to the table below Used for Used for Printing Option Outgoing Incoming Print a normal meter stamp postage indicia Turn off and on the printing of the date as part of the meter stamp for certain classes of mail only Add an envelope ad as part of the meter stamp Add a postal inscription as part of the meter stamp Print the date and time only no meter stamp Print the envelope ad only no meter stamp NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text Sections of the Meter Stamp These are the sections that make up the meter stamp printed on your mail piece Postal Meter Serial Postage Inscription Number Applied j POS an I s gpa nas i hs PITNEYWOOWES Season 7 000 00 ra 00 JAN 00 0000 ILED FROM ZW CODE 00000 t t Date Envelope Ad Datamatrix ZIP Code of Barcode machine Optional Printing Required Printing 4 Printing Options Printing a 0 00 Meter Stamp If you want to check the ink imprint meter stamp on your machine you can generate a 0 00 meter stamp for this purpose At the Home screen simply press Zero then press Enter yes and slide
87. o the Meter Stamp IMPORTANT The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece The two normally should match for your mail piece However chang ing one on your mailing machine does NOT automatically change the other You need to change each in their separate settings see Chap ter 3 Running Mailing for changing the postal class for rating At a PC Using the PC Meter Connect Desktop Application 1 Atthe My Meter tab select Meter Settings 2 Select Ads amp Inscriptions 3 Inthe Inscription field use the dropdown list to select the desired inscription or select the blank option to remove an inscription If you ve chosen an inscription the inscription displays on the screen PC Meter Connect 4 Click Apply SV61983 Rev G 4 7 4e Printing Options Adding Removing Postal Inscription to the Meter Stamp At Meter 1 Press Menu 2 Use the Review keys to scroll to Change inscription and press Enter yes Adding a Postal Inscription Use the Review keys to scroll to the inscription desired and press Enter yes A message confirms your choice and the main screen displays Removing a Postal Inscription Use the Review keys to scroll to None and press Enter yes A message confirms your choice and the main screen displays Purchasing Other Postal Inscriptions for Your machine Your machine comes pre loaded with
88. option At a PC Using the PC Meter Connect Desktop Application 1 At the My Meter tab select Account Reports A report displays listing the postage and number of pieces for each account PC Meter Connect At Mailing Machine 1 Press Menu 2 Use the Review keys to scroll to Use Accounting functions and press Enter yes 3 Use the Review keys to scroll to View Account Postage and pieces and press Enter yes 4 Use the Review keys to scroll to the desired account The post age and number of pieces for this account displays 5 Press Clear Back to return to the Accounting menu Follow prompts to return to main screen 7 4 SV61983 Rev G 7 e Standard Accounting Option Printing an Accounting Report You can view and print your account totals any time You may want to do this before you clear or delete an account such as at the end of a fiscal year At a PC Using the PC Meter Connect Desktop Application 1 Atthe My Meter tab select Account Reports 2 Click Print at lower left of screen PC Meter Connect Meter Senega Accore Reports Tetai Mater Beperting 3 Click Print at lower left of screen again Account Report Meter No 2807477 Acct Name Pieces Postage 2 Sales 4 4013 450 Engineering 4005 300 SV61983 Rev G 7 5 7 Standard Accounting Option Printing an Accounting Report At Mailing Machine 1 Press Menu 2 Use the
89. or and No No to a prompt Connections on Back of Machine Item Part Description 1 Phone Jack Allows you to connect to an analog phone line via a standard RJ 11 phone plug the same as a Fax machine and connect to the Pitney Bowes Data Center to download postage and system updates see also Chapter 5 Adding Postage 2 Serial Port Allows you to connect the optional scale to weigh your mail piece 3 USB Port Allows you to attach a USB cable connected to a Windows PC that has Internet access known as PC Meter Connect desktop application See Chapter 5 Adding Postage and Appendix A PC Meter Connect Desktop Application for more information 4 Power Connects to AC power cord supplied Receptacle 5 Ink Tray Holds excess ink that results from the printing process See also Chapter 9 Ink Maintenance 6 Ink Tray Lever By sliding lever it allows you to remove the ink tray 2 Getting to Know Your System This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions 2 4 SV61983 Rev G 3 Running Mail Home Screen When you power up your system the Home screen appears on the operating display If your system has been set up to require a Lock Code or password you are prompted to enter it A typical Home screen is show below with optional scale conne
90. ormed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions Pitney Bowes Contact List Machine Identification Product Name mailstation 2 digital postage meter Model Number K700 Product Code K7M0 Resources To obtain product help through tutorials troubleshooting pages downloads chat and forums go to http www support pb com K7MO To order Pitney Bowes supplies and accessories go to http Avww pb com and click on Supplies or call 1 800 243 7824 and follow the telephone prompts For technical assistance or for other inquiries call 1 800 522 0020 and follow the telephone prompts NOTE Customer Service Representatives are available Monday through Friday 8 00 AM 8 00 PM ET To view a list of your equipment pay invoices online or you have questions about your Postage by Phone account go to http www pb com and click on My Account To contact the United Stated Postal Service USPS visit http vww usps com SV61983 Rev G Pitney Bowes Contact List This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions vi SV61983 Rev G Table of Contents 1 Introduct
91. plays with the ad only Ad Seasons oe od eae cae Sample Printed Envelope Ad Turning OFF Ad Only Printing Use the Review keys to scroll to Print normal postage and press Enter yes The normal main screen displays 4 Printing Options This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions 4 10 SV61983 Rev G 5 Adding Postage Connecting to Data Center Postage and Your Machine Postage is stored internally in your meter When you need to add more you simply establish communications between your meter and the Pitney Bowes Data Center and specify the amount of postage you wish to download The postage is electronically transferred to your meter from your Pitney Bowes Postage By Phone meter pay ment account You must establish a Pitney Bowes Postage By Phone meter pay ment account and have funds available in it before you can down load the funds for postage to your meter There are several ways you can arrange to have funds put in your Postage By Phone me ter payment account send in a check direct withdrawal establish credit etc See the Pitney Bowes Contact List at start of this guide to call for further information NOTE Topic headings in this manual that refer to a PC Meter Con nect desktop application procedure will be listed in green text Establishing Communications Between Your Machine and the Pitn
92. ponsible for compliance could void the user s authority to operate the equipment Shielded I O and USB cables must be used with this equipment to ensure compliance with the limits Use of unshielded cables is prohibited Servicing This equipment is not intended to be serviceable Please refer to the war ranty information if problems occur Failed units will be returned to the Pitney Bowes U S Service Center For reference purposes the Pitney Bowes U S Service Center contact address is Pitney Bowes Inc 1 Elmcroft Road Stamford CT 06926 0700 All inquiries can be done by calling 1 800 468 8454 and following the telephone prompts Customer Service Representatives are available Monday through Friday 8 00 AM 8 00 PM ET FCC Part 68 Compliance of the Modem This equipment complies with Part 68 of the FCC rules and the require ments adopted by the ACTA On the bottom of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is de
93. r Connect Right Click on PC Meter Connect Icon in System Tray Option Description Open PC Meter Launches main window of PC Meter Connect see Connect previous pages English Indicates language selected when program was in United States stalled Internet Settings Allows you to change your Internet settings for best operation with PC Meter Connect see Trouble shooting section later in this chapter for more details About PC Meter Connect Lists the PC Meter Connect software version It also allows you to send the software logs to Pitney Bowes support for troubleshooting purposes About Your Meter Provides the model serial number and other informa tion about your mailing system Contact Us Provides email and phone number information to contact Pitney Bowes Exit Exits the program to restart simply click on the PC Meter Connect desktop icon A 6 SV61983 Rev G Appendix A PC Meter Connect Desktop App Feature Tabs Postage status AEA gt Agd Postage to Meter Postage Tab Main Screen Support Information Provides the postage amount in your system your Postage By Phone balance and your Purchase Power balance Task Panel Allows you to add postage to your meter Simply 1 Click on Add Postage to Meter 2 Select either the amount your gt Last Refill Amount 50 000 used for your last refill or one gt am of
94. rds of your postage transactions e USB communication port which allows you to do postage refills system updates quickly and conveniently from your PC with In ternet connection 1 Introduction Sections of the Meter Stamp These are the sections that make up the meter stamp printed on your mail piece Postal Meter Serial Postage Inscription Number Applied j POS 4 B amp eeungs 2 a S Q E d Fea PITNE OWES m pee e Ee JAN 00 0000 n T Ee te MAILED a 00000 Envelope Ad Datamatrix pee AR Goge Barcode Origination Optional Printing Required Printing required only for certain classes of mail What is IntelliLink Your mailing system takes full advantage of IntelliLink your digital gateway to an entire suite of services and information that can move your mail more efficiently and enhance your business performance IntelliLink technology gives you the ability to Add postage funds conveniently You can add funds to your machine electronically via Pitney Bowes Postage By Phone requires analog phone line or a Windows PC with Internet connection Download Postal Rate Updates The latest postal rates can be downloaded precisely when you need them Add Features On Demand You can easily download envelope ads postal inscriptions and op tional features such as standard accounting see Pitney Bowes Con tact List at start of guide Keep Your System Current Electronic download capability means you ll
95. right Special Characters Special characters are accessed by repeatedly pressing the 1 key Special characters include Symbol Name Comma amp Ampersand h Asterisk Period Colon Currency symbol Minus sign dash Question mark Forward slash Backward slash Open parenthesis Close parenthesis Exclamation point at sign Plus sign Hash mark Percentage A Upper carrot Equal sign The 0 zero key on the keypad functions as the space key The word Space is printed on the keypad overlay to indicate this The decimal point key also functions as the Shift key The word Shift is printed on the keypad overlay to indicate this In the alpha character entry mode any screen that accepts alpha characters this key toggles between all uppercase letters and all lowercase letters When an up arrow A displays in the last position the up percase mode is activated Appendix D Glossary Account set up when using the Accounting option An account can be an organization person department etc to which postage is charged The machine stores the total postage used and the number of mail pieces processed for each account The total number of ac counts available on your machine depends on the option purchased Advertisement Envelope An advertising message that appears next to the machine s meter
96. ring 1 Press Menu 2 Use the Review keys to scroll to Use Accounting functions and press Enter yes 3 Use the Review keys to scroll to Clear Account value and pieces to zero and press Enter yes 4 Select All or One account to clear and press Enter yes Clear All Accounts Confirm clearing all when prompted NOTE If a password has been assigned to any accounts you will not be able to clear all accounts by this option Clear One Account Use the Review keys to scroll to the ac count you want to clear and press Enter yes Confirm clearing when prompted NOTE If a password has been assigned to an account you will be prompted to enter one Key in the 4 digit password if necessary and press Enter yes 5 Follow the prompts to clear another account or return to the Accounting menu Follow prompts to return to main screen N Deleting an Account You can delete an account when necessary for example at the end of a fiscal year IMPORTANT Make sure your really want to delete an account Once you do the account information is gone We suggest you print an accounting report first See previous topic before clearing 1 Press Menu 2 Use the Review keys to scroll to Use Accounting functions and press Enter yes 3 Use the Review keys to scroll to Delete an account and press Enter yes 4 Use the Review keys to scroll to the account you want to delete and press Enter yes NOTE lf a password has been assign
97. roll to Reset the scale to zero and press Enter yes The weight on the display returns to 0 Ib 0 oz View Metric Weight You can display a weight in metric values grams or kilograms when needed This is helpful when you are using the internal rating feature and need to know the weight of an item when sending to a country whose rates are based on metric values such as Canada 1 Place the piece on the scale for which you wish to know the weight 2 Use the Review keys to scroll to Metric Weight xxg The weight on the scale is shown in grams or kilograms 3 Press Clear back to return to the main screen 6 10 SV61983 Rev G 6 System Settings Settings for the Optional Scale Activating Disabling Weight Hold Mode The weight hold mode allows you to rate a piece of mail even if the weight is removed from the scale You would use this mode when the size of the mail piece covers the display screen The machine holds the weight in memory until you select a class and finish the rating process Ata PC Using the PC Meter Connect Desktop Application 1 Select the My Meter tab 2 Click Meter Settings 3 Click Weight Hold 4 At the Weight Hold field select from the dropdown choices Yes to activate it or No to deactivate it PC Meter Connect Weight Hold gt Screen from PC Meter Connect 5 Click Apply to save the changes A confirmation message displays At Mailing Machine 1 Pres
98. s 4 Key in the desired amount of time in minutes from 1 20 the machine should be idle before the sleep mode activates and press Enter yes A message confirms your choices 5 When prompted to stay in setup press No to return to main screen Activating Sleep Mode Manually You can put the machine into sleep mode at any time When the machine is in sleep mode the display is blank except for the time in the lower right and you can t process mail You awaken the machine by merely pressing any button on the control panel 1 Press Lock 2 Atprompt to set system to sleep mode press Enter yes The machine enters sleep mode 3 Press any button on the control panel to awaken the machine NOTE lf you have enabled the lock code option to activate on sleep mode see earlier topic you will be prompted to enter the lock code to awaken the machine Key in the four digit code and press Enter yes The available funds amount displays before returning to the main screen 6 System Settings Settings for the Optional Scale There are several settings that affect the use of your scale Reset Scale to Zero You can reset the scale to zero to lessen the chance of accidentally printing the wrong postage Ata PC Using the PC Meter Connect Desktop Application Select the My Meter tab then click Reset Scale To Zero A Scale Has Been Recalibrated message displays At Mailing Machine 1 Press Menu 2 Use the Review keys to sc
99. s Postal for Your Machine 1 4 Review keys location and use 2 2 S Safety Notes 1 8 Safety Telephone 1 10 Scale Activating Disabling weight hold mode 6 11 Explanation of option 11 2 Ordering one 11 2 Reset to zero weight 6 10 Used when rating mail 3 4 Used when rating mail but overwieght piece 3 5 View metric weight 6 10 Security See Passwords Serial Number D 2 Settings See Machine Settings Sleep mode Definition 6 9 Manual activation 6 9 Setting sleep mode activation time 6 9 Small Office Series 1 2 Specifications Equipment 1 6 Material 1 7 Standard Accounting See Accounting Standard Supplies and Accessories 11 1 System Settings Activating sleep mode manually 6 9 Entering the prefix for dialing out to data center via Analog Line 6 14 Preset Feature 6 3 Selecting Tone Pulse for Dialing Out to Data Center via Analog Line 6 14 Setting Contrast of LCD Display 6 1 Setting Disabling the lock code 6 8 Settings for the optional scale 6 10 Setting sleep mode activation time 6 9 Setting System Time 6 2 Setting the high value warning 6 12 Setting the low funds warning 6 13 System Update 5 3 T Tape sheets Proper applying 3 4 3 5 Tape Strips D 2 Technical support v Telephone Safety 1 10 Text entry Entering postal codes and accounts C 1 Special characters C 2 Time stamp incoming mail 4 8 Tracking Postage Batch Count vii 3 6 Troubleshooting Accidentally Printing the Wrong Postage 10 5 Blank Display 10 3 Displ
100. s Menu 2 Use the Review keys to scroll to Change Setup and press En ter yes 3 Use the Review keys to scroll to Change weight hold setup and press Enter yes 4 Follow the prompts to turn the feature ON or OFF A confirmation message displays and you return to the main screen SV61983 Rev G 6 11 6 System Settings Setting the High Value Warning You can have the machine warn you when you manually key in a postage value that is higher than a maximum amount that you spec ify This feature helps prevent you from accidentally printing a post age value that s more than you need NOTE This warning does not display for postage amounts deter mined by the internal rating feature At a PC Using the PC Meter Connect Desktop Application 1 Select the My Meter tab 2 Click Meter Settings 3 Click Warnings 4 At the High Value Warning field enter a value up to 99 000 for which you want the system to prompt you for high warning Warnings Screen from PC Meter Connect 5 Click Apply At Mailing Machine 1 Press Menu 2 Use the Review keys to scroll to Change Setup and press Enter yes 3 Use the Review keys to scroll to Change high value warning and press Enter yes 4 Key in the desired amount in dollars and cents do not enter the decimal point the system knows the last two digits are for cents for which you want the system to prompt you for high warning and press Enter yes A confirming m
101. s your printing options for incoming and outgo Printing Options ing mail Chapter 5 Explains how to connect your system to the Pitney Adding Postage Bowes Data Center so you can add postage and down load the latest postal rates and updates to your mailing system Chapter 6 Provides step by step instructions for customizing sys System Settings tem operation to suit your own needs Chapter 7 Provides instructions for setting up the optional stan Standard dard accounting feature Accounting Opt Chapter 8 Provides you with a description of reports you can print Reports on your system Chapter 9 Explains how to check print quality and take care of the Ink Maintenance ink system Chapter 10 Explains how to fix common problems and tells you Troubleshooting what error messages mean Chapter 11 Lists the supplies available for your mailing system It Supplies and also describes options that add to the versatility of your Options mailing system and enhances the productivity of your mailroom Appendix A Discusses PC Meter Connect desktop application PC Meter Con which allows high speed Internet connection to the nect Desktop Data Center as well as convenient access to machine Application settings from your PC Appendix B Provides instructions for setting up passwords for sen Setting up sitive features of the machine Passwords Appendix C Provides instructions for entering text
102. signed to be connected to a compatible modular jack that is also compliant See installation instructions for details The ringer equivalence number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs ona telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ H T XXXX The digits represented by are the REN without a decimal point for example this model is 03 which is a REN of 0 3 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced wi
103. ssigned to this account you will be prompted for one Key in the 4 digit password if neces sary and press Enter yes Depending on how the account is set up you can Edit Account Name follow prompts to change name Assign a Password to Account if none has yet been assigned follow prompts to assign a 4 digit password Re enter password to confirm Edit Account Password follow prompts to change password Delete Account Password follow prompts to delete password Follow the prompts to edit another account or return to the Accounting menu Follow prompts to return to main screen Selecting an Account to Track Postage This procedure assumes you have created an account already 1 2 3 Press Menu Scroll to Change account and press Enter yes The currently selected account displays Use the Review keys to scroll to the desired account and press Enter yes NOTE 1 lf a password has been assigned to this account you will be prompted to enter one Key in the 4 digit pass word if necessary A message confirms your choice and the main screen displays NOTE 2 See Appendix A Passwords and Meter Functions for information on the effects on system functions when gain ing access to the system by entering the lock code password versus the accounting password a 1092 F gt 79 SV61983 Rev G 7 3 7 Standard Accounting Option Viewing Account Totals You can view your account totals any time using this
104. t the analog line to your mailing machine If you want to use the analog phone line method of connecting to the Data Center unplug the USB cable from the back of the machine then connect the analog phone line If you have virus checking firewall software installed on your PC e g Norton McAfee etc please check your settings to ensure that FTP downloads are allowed If FTP downloads are restricted this will interfere with your machine downloading in formation from the Pitney Bowes Data Center when using PC Meter Connect If necessary contact your network IT adminis trator to confirm the proper settings If you install PC Meter Connect on a PC with other Pitney Bowes applications you will need to exit PC Meter Connect before you can use the other Pitney Bowes applications Sim ply right click on the PC Meter Connect icon in the system tray and select Exit to exit PC Meter Connect To restart PC Meter Connect just double click on the PC Meter Connect desktop icon Appendix A PC Meter Connect Desktop App Displaying PC Meter Connect Icon on System Tray If you minimize or close the PC Meter Connect window the appli cation will still be running in the background as indicated by the icon in the system tray If you cannot see the PC Meter Connect icon in the system tray and you want to verify that the program is running follow these steps to display all icons on your system tray 1 On
105. t you have left of those funds you paid for in advance by sending in a check direct withdrawal etc Other amount you have left of those funds you established as credit with Pitney Bowes such as Purchase Power etc NOTE f you have purchased your postage by credit card both lines Prepaid and Other will be Zero 5 Press Clear Back to return to the main screen 5 8 SV61983 Rev G 5 Adding Postage Connecting to Data Center Adding Postage to Your Machine You can add postage to your machine any time as long as you have enough funds in your Postage By Phone system account At a PC Using the PC Meter Connect Desktop Application 1 2 At the Postage tab click on Add Postage to Meter Enter in the amount you desire or choose one of the pre set amounts for quicker selection Click Confirm to continue A status bar displays letting you know the progress of the trans action After the postage has been downloaded into your meter you have choice to print a receipt from your PC A To bypass the printing of the receipt click Skip B To print click Print Receipt The Refill Receipt screen displays Refill Receipt Date APR 22 09 Time 09 21 AM Refill Receipt Account Number 17907023 Meter Number 2807477 from PC Meter Connect Postage in Meter 303 420 Prepaid on Account 890 600 Refill amount 50 000 Credit Line Available 0 000 a Ew C Click Print to continue T
106. ted when a connection is made to the Data Center Postal Inspection The USPS requires a postal inspection of your machine every 120 days This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Post age By Phone meter payment account balance or to add postage to your meter NOTE If the interval between inspections is more than 90 days your machine s display prompts Inspection Due If the interval between inspections is more than 120 days the display prompts Inspection Required At this point you won t be able to use your mailing system until your system is inspected In either case to satisfy the postal inspection requirement simply Follow the prompts on the Inspection Due screen or e Press Funds and select Check amt available to download this will not decrease or change the funds in your account 724009 D A Ez V61983 Rev G 3 3 Fp lt Downloads from the Data Center to Your Machine cont d Postal Rate Update Postal rates change periodically by the USPS If new rates are avail able you can download them quickly and easily directly from the Pitney Bowes Data Center The new rates are normally available for download at least seven days before the effective date The display tells you when a Rate Change update is complete It also tells you if the update is immediate or takes effect at a later date by listing the new date Once the
107. th this equipment please contact Pitney Bowes 1 Elmcroft Rd Stamford CT 06926 0700 for repair or warranty information also see Servicing section above If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment is not intended to be repaired by the customer user Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If the installation site has specially wired alarm equipment connected to the telephone line ensure the installation of this mailing machine does not disable the alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Industry Canada This product meets the applicable Industry Canada technical specifications The Ringer Equivalence Number REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The Ringer Equivalence Number REN of this terminal equipment is 1 0 with the exception of the K7MO which is 0 3 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENS of all devices does not exceed five The abbreviation IC before the registration number signifies that registration was perf
108. ting the Wrong Postage 0 eee 10 4 10 Troubleshooting Getting Help ceceni aa 10 1 Error Messages 0 cccceeeeeceeeeeeeeeeeeeeseeeeeeeeseneaeeeeeeeaeees 10 1 Blank Display ccccceeeeeeeceeeeeeeeeeeeeeseeeceeeeeeeeeaeeeseeenaeees 10 3 Display is Difficult to Read eee eeeeeeeeeeeeeeeeeeeeeneeeees 10 3 Printing is Incomplete Streaked or Poor Quality 10 3 Problems the Data Center via the Analog Line 10 4 Accidentally Printing the Wrong Postage eee 10 5 11 Supplies and Options Supplies and ACCESSOFIES ccccsssseeeseceeeeeceeeeeeeeeees 11 1 OPTIONS sisarien nanana ao foticelibbane dda yuacetaaeacaentecsisacteds 11 1 SV61983 Rev G xi Table of Contents Appendix A PC Meter Connect Desktop Application Appendix B Passwords and Meter Functions Appendix C How to Enter Text Appendix D Glossary Index xii SV61983 Rev G 1 Introduction What s in this Guide Getting to Know Your System Chapter Description Chapter 1 Describes the key features of your mailing system It Introduction also includes important safety notes Chapter 2 Explains the purpose and shows the location of each control and machine feature Please read this Chapter carefully Connecting to Data Center Chapter 3 Explains how to process mail The operations covered Running Mail here are the ones you ll use most often Chapter 4 Explain
109. tion during the install Vi oe a PC Meter Connect Ui PG Meter Connect Desktop Icon in System Tray Desktop Shortcut Icon Shortcut Icon to Operator Guide 5 To make sure you are running the latest version of the software launch the application select Updates tab then select Update Software Access Launching the Application The program is loaded in the background automatically when you boot up your computer You will know this by seeing the PC Meter Connect icon in the system tray NOTE lf the PC Meter Connect software was not running for some reason you ll know this when you don t see the PC Meter Connect icon in the system tray double clicking on the desk top icon will restart the software Alternately you may click on the Start button gt All Programs gt Pitney Bowes gt PC Meter Connect A PC Meter Connect icon will then appear in system tray A 2 SV61983 Rev G Appendix A PC Meter Connect Desktop App Access Launching the Application To access the features of the program double click the desktop icon or the system tray icon to open the PC Meter Connect Main window PC Meter Connect connects to the Data Center and provides the postage amount in your system your Postage By Phone account bal ance your Purchase Power balance and lists any updates needed STATUS 6 Give PC Meter Connect Postage in Mater Add Postage to Mater Postage by Phone Prep d Balance
110. tructions for future use Use only Pitney Bowes approved supplies in particular aerosol dusters Improper storage and use of aerosol dusters or flam mable aerosol dusters can cause an explosive like condition that could result in personal injury and or property damage Never use aerosol dusters labeled flammable and always read instruc tions and safety precautions on the duster label Use the power cord supplied with the machine and plug it into a properly grounded wall outlet that s located near the machine and easily accessible Failure to properly ground the machine can re sult in severe personal injury and or fire The power cord wall plug is the primary means of disconnecting the machine from the AC supply The unit is on whenever it is plugged into a live receptacle even though the operator display may be blank Place the mailing machine base close to an easily accessible wall outlet DO NOT use a wall outlet controlled by a wall switch or one that is shared with other equipment Do not use an adapter plug on the line cord or wall outlet Do not remove the ground pin from the line cord Make sure the area in front of the wall outlet into which the ma chine is plugged is free from obstruction DO NOT route the power cord over sharp edges or trap it be tween pieces of furniture Make sure there is no strain on the power cord To reduce the risk of fire or electrical shock DO NOT attempt to remove covers or disassemble the contro
111. ttings on your machine that you want the preset to contain class destination envelope ad etc NOTE If no class is selected you may save a postage amount as a preset Once a class is selected you can not save a postage amount 5 When finished click Save Preset 6 Atthe preset stored confirmation screen click OK 6 6 SV61983 Rev G 6 System Settings Preset Feature Storing New Values for Changing the Preset At Mailing Machine 1 Establish the proper settings on your machine that you want the preset to contain class destination envelope ad etc NOTE If no class is selected you may save a postage amount as a preset Once a class is selected you can not save a postage amount 2 Press Menu 3 Use the Review keys to scroll to Change setup and press En ter yes 4 Use the Review keys to scroll to Use preset setup and press Enter yes 5 Use the Review keys to scroll to Store new preset and press Enter yes You have a choice whether to review the settings of the new preset before you store it Yes to Review Settings Scroll to view the preset settings of class ad inscription date etc No to Review Settings Skips the review 6 When prompted press Enter yes to confirm the storing of new preset A message confirms the new preset 7 When finished follow prompts to return to main screen Recalling the Preset to Use for Mailing You can call up the preset values at any time to use on your mai
112. ure occurred during Call Pitney Bowes see Contact Pitney a refill Pitney Bowes Contact Bowes List at the start of this guide Refill Too High Refill amount entered is Press Clear Back C more than the maximum Repeat refill procedure the machine will allow with a smaller postage amount Error P20XX Meter error codes without Press Clear Back C Error P21XX descriptions If nothing happens in 5 Error E25XX seconds turn off ma Error E22XX chine wait 15 seconds Printer fault and then turn on ma P2BXX chine If problem per sists call Pitney Bowes see Pitney Bowes Con tact List at the start of this guide Blank Display Symptom Cause Solution Power lamp is No power coming Check that not lit on the into machine power cord is plugged into both machine mailing machine base and wall outlet power cord is not connected to a switched wall outlet power strip or surge protector Power lamp is Machine in sleep Press any key to awaken it yellow on the mode machine Display Difficult to Read You can adjust the LCD display contrast if necessary 1 2 Press Menu Use the Review keys to scroll to Change setup and press Enter yes Use the Review keys to scroll to Change display contrast and press Enter yes Select the contrast you want using the keypad Press Clear Back to return to the main screen Printing is Incomplete Streaked or Poor Qu
113. y Phone ac count add postage to your machine etc IntelliLink A Pitney Bowes technology that allows you to down load machine features postal rates and system updates via a digital link to the Pitney Bowes Data Center Lock Code A four digit code that can be set up which acts as a password to gain access to the machine after it powers up or after it is awakened from a sleep mode Meter Stamp indicia The imprint produced by the machine known as meter stamp or indicia Depending on your settings it may include e The indicia includes the postage amount date code etc e An advertisement which is an optional part of the machine stamp that lets you convey your own special message to the mail recipient Modem a device on your machine for connecting to the Pitney Bowes Data Center over a standard analog telephone line This modem should NOT be connected to a digital line as is used on most PBX systems in offices See also Digital Line Origin Postal Code The Postal Code assigned to your city or town Mail processed on your machine must be posted from a loca tion in your Postal Code area PC Meter Connect Desktop Application a small software appli cation you install on your PC to allow your mailing system to connect to the Pitney Bowes Data Center through your PC s Internet connec tion rather than over a standard telephone line Postage By Phone A service available through Pitney Bowes that al

Pitney Bowes SV61983 User's Manual

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