Pitney Bowes J640 User's Manual
Contents
1. 2 Slide a new ribbon cassette onto the printhead assembly until it slips into place Ribbon Cassette 3 Close the printer Make sure the ribbon is wound tightly inside the cassette before you close the printer See Reloading a Ribbon Cassette to wind the ribbon Always change the ribbon when you load a new roll of labels J640 Operator s Handbook Reloading a Ribbon Cassette To reload your ribbon remove the ribbon cassette from the printer and follow these steps 1 Locate the end of the cassette with the two latches indicates the cassette is locked closed indicates the GS Locate the International Symbols for opening and closing Wes cassette is unlocked open 2 Rotate both latches until they snap into the unlocked position 3 Lift off the half of the cassette without the latches and set it aside Take up Reel Ribbon Teeth End of Take up Reel l ve Foam Washer Latch 4 Remove the used ribbon and take up reel and discard Open a package of new ribbon Chapter 2 Loading Ribbon and Supplies on DO NOT wrinkle or crush the ribbon 5 With the teeth end of the take up reel facing down place the ribbon roll on the spool with the foam washer on the half of the cassette with the latches Take up Ribbon Roll Teeth End of Spool Foam Washer 6 Feed the ribbon around the guides and place the take up reel onto the shorter spool 7T2. make sure the label path is clean See yor Chapter 4 Care and Maintenance To load your supplies 1 Open the printer 2 Use the handles on the sides of the supply holders to spread the supply holders apart to the width of your supply Holder Handle 2 11 J640 Operator s Handbook 3 Insert the roll of supply between the supply holders inside the printer 4 Use the handles on the supply holders to press the supply holders together until they fit snuggly against the supply roll Supply Supply Holder Peel i Spacer Lower AR i Opening Z2 i f Rollers Upper Opening Label Guide roll Also make sure the supply roll turns freely in the supply GS Make sure the supply holders are pressed against the supply yor well Chapter 2 Loading Ribbon and Supplies 5 Feed the label strip through the upper opening in the label guide Label Guide Upper Opening in Label Guide Rear View 6 Keep light tension on the label strip while lifting the back of the printhead assembly Printhead Assembly Front View 2 13 J640 Operator s Handbook 7 Close the printer Upper Opening Label Guide Lower Opening e Make sure the ribbon is wound tightly inside the ribbon cassette before you close the printer See Reloading a Ribbon Cassette to wind the ribbon 8 Turn the printer on 9 Wait until the LED flashes one time abo
3. Twist the ribbon roll back and forth as you firmly push it down until it is seated on the spool Do not force the ribbon roll down onto the spool you could damage the foam washer Also make sure the preprinted side of the ribbon faces out Make sure the latches are still in the unlocked position 2 before fitting the two halves of the cassette together J640 Operator s Handbook 8 Replace the other half of the cassette The two halves should fit together completely 9 Rotate the latches until they click into the locked position 10 Check to make sure that the ribbon is loaded correctly and that the ribbon is wound tightly inside the cassette Turn the gear counterclockwise with your fingers until the black portion of the ribbon is exposed 11 If the ribbon does not advance or if it is hard to turn the gear repeat the loading procedure Loading Supplies We recommend you use Pitney Bowes label stock For label sizes see Chapter 6 Specifications and Accessories You can load your supplies to peel not peel Refer to the following sections for information on loading for peel and non peel modes Chapter 2 Loading Ribbon and Supplies Loading for Peel Mode Peel mode separates labels from the backing paper The printer default is on demand Before loading labels make sure the label path is clean See Chapter 4 Care and Maintenance To load your labels 1 Open the printer 2 Use the ha
4. top of the printer until it tears against the tear bar as shown 2m g WE o Aii T 2 Tear Bar TK MLE SON if J640 Operator s Handbook Interrupting a Print Job You can pause or cancel the current print job To pause the current print job press the trigger once The current print job stops temporarily To resume printing press the trigger again To cancel the current print job hold down the trigger until the printing stops The batch is canceled and the data is lost To resume printing you must download the batch data again You cannot cancel a print job when there is an error in the printer until you press the trigger to acknowledge the error Trigger EE LED WS Chapter 4 Care and Maintenance DO NOT use sharp objects to clean the printer This may damage the printer and void your warranty This chapter tells you how to clear label jams clean the printhead peel blade tear bar and platen roller 4 1 J640 Operator s Handbook Clearing Label Jams When you are printing and a jam occurs the LED flashes amber and green To clear a label jam 1 Turn the printer off and open the printer 2 Remove the label roll 3 Remove the jammed labels and reload the label roll 4 Close the printer and turn it on 5 Press the trigger to resynchronize the labels Cleaning Chapter 4 Care and Maintenance You may need to clean the prin
5. D Indicator 2r et Wack ta ete es 5 1 Problems and Solutions 0 0000 ee eee 5 2 Specifications 54 xr pena dows eR ew ee eae 6 1 Label Sizes xa Ae inier e cR e Ee n ata EON A CE 6 1 Ordering Service and Supplies lusus 6 2 Chapter 1 Installation This printer is a tabletop online only unit used to print labels A Pitney Bowes service representative should have installed the printer for you but the following information is provided for reference Power Supply The printer is shipped with an internal power supply that is universal for all input power sources Voltage range 90 260v Frequency range 50 60Hz 1 1 J640 Operator s Handbook Connecting the Power Cord Before you plug or unplug the power cord turn the printer off To connect the power cord 1 Turn the printer off l indicates on and O indicates off 2 Turn the printer as shown 3 Insert the power cord into the socket as shown below Power Cord On Off Switch Socket 4 Plug the other end of the power cord into a grounded electrical outlet of the correct voltage WARNING The power supply cord is intended to serve as the disconnect device The socket outlet shall be near the equipment and shall be easily accessible Chapter 1 Installation Connecting the Communications Cable Before receiving data you must connect the communications cable to the host and to the printer Connect the communic
6. ED stops blinking and displays solid green The batch is canceled and the data is lost To resume printing you must download the batch again Continuous Mode In this mode a format and data packet with a specific quantity of labels are sent to the printer The labels print in one continuous strip To print in Continuous Mode 1 Load the supplies for non peel mode See Chapter 2 Loading Ribbon and Supplies 2 The host sends the label data to the printer 3 After the data packet is downloaded the LED is solid amber to indicate the printer is ready to print and labels will print automatically 4 After all the labels in the batch print remove the label strip from the printer DO NOT jerk or pull labels strongly against the printhead This may cause a label jam The operator can switch between the continuous and on demand modes by holding the trigger for about two seconds until the LED changes to the appropriate color for the mode desired Once changed the operator must then turn the printer off and on to reload the formats If the LED is green it is in the on demand mode If it is amber it is in the continuous mode Chapter 3 Printing Using the Tear Bar When printing on continuous supply you can use the tear bar to remove the printed labels GS DO NOT use the tear bar to remove labels printed on die cut ves supply To remove a printed label strip start at one edge of the strip and pull it up and toward the
7. Ee Pitney Bowes Shipping and Weighing Systems Model J640 J641 Pro Mark Printer Operator s Handbook SV60253 Rev D 11 96 1995 Pitney Bowes Inc All Rights Reserved Each product and program carries a respective written warranty the only warranty on which the customer can rely Pitney Bowes reserves the right to make changes in the product and the programs and their availability at any time and without notice Although Pitney Bowes has made every effort to provide complete and accurate information in this manual Pitney Bowes shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from
8. LED Make sure the power is on Make sure the power supply is connected to the printer and plugged into a live outlet 5 3 J640 Operator s Handbook Chapter 6 Specifications and Accessories Specifications Height 8 inches 203 mm Width 8 1 inches 206 mm Depth 10 5 inches 267 mm Weight 6 3 Ib 2 86 kg without supplies Storage Limits 15 F to 120 F 9 C to 49 C Operating Limits 40 F to 95 F 4 C to 35 C Power Source Internal universal power supply Voltage range 90 260v Frequency range 50 60Hz Printing Thermal transfer Calling for Service and Supplies For Service call 1 800 537 2488 For Supplies call 1 800 243 7824 Pitney Bowes Supply Numbers Description 665 7 2 x 1 5 Die Cut Label 665 1 4 x 3 Die Cut Label 665 9 2 x 4 Die Cut Label 665 5 2 Continuous Label 665 3 4 Continuous Label 6 1 J640 Operator s Handbook Printed in U S A
9. ations cable to your communications port as shown below Communications Cable Communications Port J640 Operator s Handbook Communication Values In order for your printer to communicate with your host you must make sure the communication values are set to the same values Here are the default values with which the printer is shipped These are not field changeable in the printer Baud Word Length Stop Bits Parity Flow Control 9600 8 bit data frame 1 stop bit none DTR If you have any questions regarding your printer contact our National Diagnostic Center at 1 800 537 2488 Chapter 2 Loading Ribbon and Supplies Before loading ribbon or labels you must open the printer 1 Insert your fingers into the depression beneath the face plate and pull up Face Plate 2 1 J640 Operator s Handbook 2 Pull the label guide forward and down as shown Label Guide Front View 3 Push the printhead assembly toward the rear of the printer until it opens completely Supply Holder Ribbon Cassette Printhead Rear View Assembly Chapter 2 Loading Ribbon and Supplies 4 To close the printer push the printhead assembly toward the front of printer close the label guide and latch the face plate into place Loading Ribbon To load the ribbon cassette into the printer 1 Open the printer and remove the ribbon cassette
10. cond 2 seconds GREEN Ready Label Ready N A On Demand AMBER Ready Error Printhead Hot Wait Continuous AMBER N A Hardware Firmware GREEN Error Error 5 1 J640 Operator s Handbook Problems and Solutions 0 2 This section helps you correct some problems that may occur If you cannot fix a problem please contact Service Problem Prints blank labels Printed supply has voids or is too light Printer does not start Printer does not print Printer does not feed Slow or sluggish feeding Solution Check ribbon and reload if necessary Make sure the supplies are loaded correctly Check the supplies for damage or defects Reload supplies or ribbon if necessary Check the roller for jammed labels Clean the printhead See Care and Maintenance Make sure the power cord is connected to the printer and plugged into a live outlet Call Service Make sure the power cord is connected to the printer and plugged into a live outlet Make sure the printer is not paused Make sure the supplies are loaded correctly Make sure the communications cable is connected Reload the supplies Verify that the ribbon is not out and that a label is not jammed in the label path Make sure the supplies are loaded correctly Check for adhesive build up in the feed path and on the peel blade Chapter 5 Troubleshooting Problem Solution Label Jam Remove jammed labels Clean the printer No
11. digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks J640 is a trademark of Pitney Bowes Inc Preface This manual contains information about the printer s features and functions general operation procedures for maintenance and troubleshooting You can also obtain an optional programmer s manual Pitney Bowes form number SV60255 J640 Operator s Handbook Terms to Know continuous mode download send format host label data non peel mode on demand mode peel mode online System Administrator trigger Print mode in which a format and data with a specific quantity are sent to the printer to be printed in one continuous strip Transmission of data from the host to your printer Data stream that contains the specific label design for printing data Pitney Bowes device that the printer is connected to Data stream that contains the actual data printed on a label Feed mode in which the printer prints and dispenses labels without peeling them from the backing paper Print mode in which the printer prints and dispenses one label at a time Feed mod
12. e in which the printer prints and dispenses one peeled label at a time Direct communication between a computer and the printer Individual responsible for creating and downloading data streams Button used to feed and print labels clear errors and print a test label Table of Contents Installalioh ore ee eo ek ERAN Vas RTUEEERS Sees 1 1 Power Supply 33 2 0 sso Gaude d uo e tances d 1 1 Connecting the Power Cord 0 0c eee eaas 1 2 Connecting the Communications Cable 1 3 Communication Values slsesessss 1 4 Loading Ribbon and Supplies 05 2 1 Loading RIBBON sierra ds EOS b ER ERES RAS 2 3 Reloading a Ribbon Cassette 20000 2 4 Loading Supplies ste ER Rc ovs Ee 2 6 Loading for Peel Mode Lssse 2 7 Loading for Non Peel Mode 2 11 Printing ved oec EE eum ba Chale Gavel Ob ieee Ee nba BR eR we 3 1 Printing in On Demand Mode 00 0 eee 3 1 Canceling a Print Job 0 3 2 Printing in Continuous Mode 0 0 eee eee 3 2 Using the Tear Bar e vp rper Ren 3 3 Interrupting a Print Job 2 3 4 Care and Maintenance lsesls esses 4 1 Clearing Label Jams evene ken eet exa 4 2 Gleanlrig cse RYE eae ee Eu ERE RUE EE 4 3 ill J640 Operator s Handbook Troubleshooting iir orans exe os Bat ue ed decade i BU decd 5 1 LE
13. ndles on the sides of the supply holders to spread the supply holders apart to the width of your supply Supply Holder Supply Holder Handle J640 Operator s Handbook 3 Insert the roll of labels between the supply holders inside the printer 4 Use the handles on the supply holders to press the supply holders together until they fit snuggly against the supply roll Supply Supply Holder Peel As Spacer Lower i Opening As Rollers Upper Opening Label Guide roll Also make sure the supply roll turns freely in the supply S Make sure the supply holders are pressed against the supply yor well 5 When using continuous label stock remove a few inches of labels from the backing paper Cut away the labels leaving the backing paper attached to the roll Be sure the labels have a square straight edge Feed the backing paper over the peel bar and through the lower opening of the label guide Make sure the leading edge of the label is one inch to two inches behind the black platen roller Otherwise the ribbon can be pulled out along with the labels causing a jam When loading die cut label stock remove a few inches of labels from the backing paper Feed the backing paper over the peel bar and through the lower opening of the label guide Chapter 2 Loading Ribbon and Supplies Make sure the leading edge of the label is one to two inches behind the black platen r
14. oller Otherwise the ribbon can be pulled out along with the labels causing a jam Do Not attempt to reload the backing paper into the printer The backing paper should continue to dispense from the front of the printer and be manually removed every few labels Label Guide Lower Opening in Label Guide 6 Keep light tension on the label strip while lifting the back of the printhead assembly Front View e DN ssembly J640 Operator s Handbook 7 Close the printer cassette before you close the printer See Reloading a GS Make sure the ribbon is wound tightly inside the ribbon yor Ribbon Cassette to wind the ribbon Upper Opening Label Guide Lower Opening 8 Turn the printer on 9 Wait until the LED flashes one time about five seconds and then press the trigger The printer calibrates the label strip for printing When you print labels peel automatically through the upper opening in the label guide and the backing paper exits out the lower opening Trigger indicate the printer is out of labels When this happens load a new roll of labels and change the ribbon Always change the A The LED slowly alternates flashing amber and green to ribbon when you change label rolls Chapter 2 Loading Ribbon and Supplies Loading for Non Peel Mode Non peel mode feeds the labels through the printer without peeling them from the backing paper amp Before loading labels
15. thead platen roller peel bar pinch rollers peel blade and tear bar after 8 rolls of supplies daily if your printer is in an excessively dirty hot or humid environment when you see voids in the print To clean the printhead platen roller peel bar pinch rollers peel blade and tear bar 1 Turn the power off and open the printer 2 Remove the label roll and ribbon cassette when cleaning the printhead DO NOT touch the printhead with your hands This may damage the printhead J640 Operator s Handbook 3 In a holder mounted on the back side of the printer there should be a cleaning pen Using this cleaning pen or a cotton swab moistened with alcohol rub back and forth across the printhead platen roller peel bar pinch rollers and peel blade to remove any build up Make sure the printhead platen roller peel bar pinch rollers peel blade and tear bar are clean Printhead Tear Bar SS 723 Pinch Roller Peel Blade 4 Let the printer dry and reload your supplies Troubleshooting The printer uses a combination of lights to display a variety of printer states See the Problems and Solutions section for those requiring further actions LED Indicator This table explains the meanings of various LED states Use the color of the LED and whether it is solid blinking slowly or blinking rapidly to determine the meaning of the indicator LED States Fast Blink Slow Blink 14 se
16. ut five seconds and then press the trigger The printer calibrates the label strip for printing Trigger indicate the printer is out of labels When this happens load a new roll of labels and change the ribbon Always change the ribbon when you change label rolls on The LED slowly alternates flashing amber and green to Printing You can print labels in these modes On demand peel mode Continuous non peel mode Printing in On Demand Mode In on demand mode the printer prints and dispenses one label at a time until the quantity downloaded is reached To print labels on demand 1 Load the labels for peel mode See Chapter 2 Loading Ribbon and Supplies 2 The host sends print data to the printer 3 After the data packet is downloaded the LED rapidly blinks green 1 4 sec to indicate the printer is ready to print The first label in a batch prints about three seconds after the printer receives the data stream 4 Remove the printed label The next label in the batch will print If it doesn t press the trigger Trigger EEE LED SZ printer s on demand sensor If you are operating close to an incandescent light source you may need to use the trigger to or Direct exposure to incandescent light may interfere with the print the next label in the batch J640 Operator s Handbook Canceling a Print Job Printing in To cancel the current print job hold down the trigger until the L
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