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Pitney Bowes ADDRESSRIGHTTM DA900 User's Manual

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1. 7 2 Setting Ink Left Feature when Replacing Cartridges 7 8 Purging the Printhead Nozzles 7 6 Cleaning the Printheads 7 6 Cleaning the Media Sensor 7 7 Replacing the Separator Tips 7 8 Replacing the Feed Rollers 7 10 Troubleshooting GOTO Help uestem Ete ates ropas 8 2 Phone Support risiiccsic eire etie eran pase 8 2 Before You Call eese 8 2 The World Wide Web 8 2 Power Problems aei eohina eee a uaa ia inar nah erai 8 3 Feeding Problems eere 8 3 Intermittent Feeds sss 8 3 Multiple Feeds css 8 4 Paper Jams in Printer 8 4 Printing PrODIOMS 10eseesressressressnessrenees 8 4 Printer Does Not Respond to Software 8 4 No Print on Media cse 8 5 Print Slanted or Skewed 8 6 Non Uniform Space between Lines 8 6 Poor Print Quality trinam n 8 6 Blutry Print 3 2 eiie naa itio tiis 8 6 Print too Light eine 8 6 Print Streaking or Smearing 8 7 Contents vi White Lines or Streaks 8 7 Prints Garbage n et
2. Setting Ink Left 6 To check that you have identified filled all of the Feature When cartridges press and hold the Test Print key until the Replacing Service Menu appears Then use the key to display the Cartridges following message continued Service Menu Ink Levels 10096 10096 10096 10096 10096 10096 NOTE Step 6 can also be used to check the level of the ink in the cartridges at any time during operation of the printer When replacing empty cartridge with new cartridge 1 When the ink in the cartridge reaches a low level the printer will stop feeding and the following message will be displayed Printer Offline nnn Head n Low Press ENTER NOTE nnn is the number of the head with a low ink supply 2 Press Enter and the following will be displayed Printer Offline nnn ENTER when head is filled 3 Replace the cartridge and press Enter again The display will change to the following Printer Offline nnn Head n has a new cartridge IMPORTANT You should replace a cartridge when the printer indicates the ink has run out If you don t or reset the ink left setting to circumvent the low ink warning the cartridge will run out of ink very soon after and prevent you from printing Store the inkjet cartridges in the docking station photo next page or in an area that is free of dust and paper particles Do not keep them in an area that is too dry for a long period of time Discard used cartridges in the normal
3. A 8 5 8 Troubleshooting Printing Problems Print slanted skewed continued e Check the separator gap and adjust as required e Margins set to less than 1 4 Reset the margins to 1 4 or more e Note that the maximum allowable skew is 2 5 relative to bottom edge of material A minimal skew is allowed Space between lines not uniform e Printheads not aligned properly Align printheads e You have fields which have a value in some records and none in other records Poor Print Quality Blurry print e Printhead too high Lower printheads e Too much dust in printer Clean rollers and printheads e Printheads were scratched when cleaned Replace print cartridge When cleaning use proper wipe in correct direction e Media is glossy recycled too porous or too absor bent Use appropriate paper Print too light e At the start of a run or if printing is paused for more than about four minutes the user must purge and test until print quality is acceptable e Print speed set too fast Reset to slower speed e Printhead clogged or dirty Purge and clean printheads e Print resolution set too low Select higher resolu tion 8 6 5V60970 OG Rev A DA900 AddressRight Printer 8 Poor Print Quality e Running low on ink Replace cartridge continued Print streaking smearing on material e Envelope thickness adjustment too low Raise printheads e Exit roller dirty Clean exit roller with water e
4. E 0 3 I e 3 Meet the DA900 Printer DA900 Menu Options Press Enter to clear Counter Make sure there is material in the feeder Press Enter to Stop Purge Press Enter to Toggle ON OFF Press Enter to Reset Ink to 10096 Press the Menu key to access the Main Menu Press Key to move from one option to the next Printer Offline Clear Batch Counter 0000 Printer Offline Press Enter to Purge 0000 Printer Offline Press Enter to Stop 0000 Printer Offline Printer Enhancement is ON 0000 Printer Offline Enter when Head 1 Filled 0000 Printer Offline Enter when Head 2 Filled 0000 Printer Offline Enter when Head 3 Filled 0000 Printer Offline Enter when Head 4 Filled 0000 Printer Offline Enter when Head 5 Filled 0000 Printer Offline Enter when Head 6 Filled 0000 SV60970 OG Rev A DA900 AddressRight Printer 3 DA900 Menu Press the Menu key hold for two seconds to access the Options Setup Menu Press Key to move from one option to the next Setup Menu 0000 Total Count 0000 Setup Menu 0000 PB W991 VX XX rX pXX The DA900 can use a Bulk Ink system Head 1 Uses a Cartridge for each Head Enter to use Bulk Ink Press Enter to change from Head 2 Uses a Cartridge Cartridge to Bulk Enter to use Bulk Ink Ink or from Bulk Ink to Cartridge Head 3 Use
5. Package Contents e Printer nkjet Cartridges 6 Parallel Printer Cable e USB Printer Cable e Side Guides Power Cord Allen Wrench e Separator Tips e Segment Rollers nstallation Quality Report Operator Safety Tip Card Installation Quality Card e USPS Template e Printer Driver Envelope Designer Plus Software CD e Quick Setup Instructions e Quick Reference Instructions Operating Guide 4 2 SV60970 OG Rev A 3 Remove the Plastic from the Transport Cover 4 Remove the Foam from the Printhead Area SV60970 OG Rev A DA900 AddressRight Printer 4 4 3 4 Setting Up Your Printer 5 Attach the Side 1 6 4 4 Guides to the Printer Install the Ink Cartridges Position the side guide screw holes so they align with the screw holes on the side guide block assembly See the picture below Insert the screws provided and tighten them so that the side guides are firmly attached to the side guide block assembly You need a standard 2 Phillips head screwdriver to do this You can install up to six inkjet cartridges in your printer Cartridges are held in place by vertical brackets on the inkjet cartridge holder NOTE You do not have to install cartridges in all positions to run the printer The number you install depends on your addressing requirements Install the cartridges as follows 1 Remove the inkjet cartridge from its packaging Avoid touching
6. 4 Adjustments feed ramp 5 6 media thickness 5 7 printhead position 5 8 separator gap 5 2 side guides 5 5 upper exit rollers 5 9 Advanced setup options 6 5 Bands printhead alignment of B 2 Barcode does not print 8 8 Belt speed setting the 6 8 Benefits of 1 2 Blurry print 8 6 Bulk ink cartridges switching from standard cartridges 7 5 C Cartridges inkjet loading for the first time 7 3 replacement 7 2 Cleaning 7 2 solvents 7 2 Cleaning kit ordering 9 3 Clipping warning against 2 2 Color use of B 4 Colors print incorrectly wrong colors print 8 9 Compatibility issues B 6 Computer requirements 2 5 Contents of printer carton 4 2 Control language 2 4 Control panel 3 3 3 4 D DEC computer special parallel port settings for 4 9 Dimensions equipment 2 4 Display operator 2 4 Duty cycle 2 4 E Electrical specifications 2 4 Enter key 3 4 Envelope Fanning 5 6 Envelope Designer Plus sample layout B 3 Environmental requirements 2 4 2 6 Extra lines print 8 8 F Features 1 2 Feed gap incorrect 8 3 rollers dirty 8 3 sensor dirty 8 3 Feed delay setting the 6 9 Feed Ramp 3 2 3 3 Feed ramp adjustment 5 6 Feed rollers ordering replacement 9 3 replacing 7 10 Feeding problems 8 3 8 4 Fixed Head printers application notes B 2 l 2 SV60970 OG Rev A G Ganging printheads B 3 Garbage prints 8 8 H Hard drive space required 2 5 Help calling for 8 2 Ink ordering 9 3 types avai
7. Advanced Options Inverted PriDtihg rire eieure 6 10 Advanced Options Language 6 11 6 Using the DA900 Print Driver About this Chapter About Envelope Designer Plus Making the DA900 the Default Print Driver This chapter explains how to use the DA900 print driver The instructions assume the print driver is installed and you are running Windows 2000 XP or NT IMPORTANT Please note that the print driver is compat ible with Windows 98 but that the driver screens differ somewhat from those shown here Setup options how ever are the same and the instructions presented in this chapter apply generally to all versions of the Windows op erating system with which the print driver is compatible The information in this chapter is limited to an explanation of advanced setup options specific to the DA900 printer Other options such as printer sharing port assignments security and device settings are not covered here These settings are best left to advanced users or system admin istrators Envelope Designer Plus is included on the installation CD ROM furnished with your printer It is a an easy to use software application that lets you design an envelope template to help you position the printheads of your DA900 The online help furnished with the application in cludes useful information about the DA900 print driver You will also find helpful information in Appendix B DA900 Application Notes If you
8. Bowes DASD Location Comment Model Pitney Bowes W9S0PCL Features Color No Paper available Double sided No A Staple Unknown Speed Unknown Maximum resolution 600 dpi zl Printing Preferences Print Test Page Cancel Apply This is the printer properties window as it appears in the Windows 2000 XP and NT environments The window displays information about your printer and allows you to enter its location and any comments Click on Print Test Page to test printer operation Click on Printing Preferences to set up advanced op tions The Printing Preferences window displays as shown on the next page SV60970 OG Rev A DA900 AddressRight Printer 6 Printing Preferences ax Layout Orientation Advanced Cancel Apply Select the orientation of your media using this window The choices are Portrait and Landscape The default or normal setting is portrait This is suitable for the majority of applications since most media feeds best with the short edge leading A very few applications such as small square envelopes might require a landscape orientation Once you ve made your selection click on OK to confirm it Click on Advanced to make additional printer settings The window shown on the next page displays X o 2 m pe A I lt e SV60970 OG Rev A 6 5 6 Using the DA9
9. Driver s 4 10 Printer Adjustments About This Chapter sciarra 5 2 Set the Separator Gap ss 5 2 Adjust the Side Guides 5 5 Adjust the Feed Ramp esses 5 6 Adjust for Media Thickness 5 7 Physically Position the Printheads 5 8 Adjust the Upper Exit Rollers 5 9 Print Test Pieces eeeeeeeseeeseeeeeeene 5 10 Using the DA900 Print Driver About this Chapter eeeesseese essen enne a anna nun 6 2 About Envelope Designer Plus 6 2 Making the DA900 the Default Printer 6 2 Accessing the Print Driver s 6 3 The General Tab c eereceeeee nenne 6 4 Printing Preferences sess 6 5 Advanced Options Paper Size 6 6 Advanced Options Head Adjustment 6 7 Advanced Options Print Quality 6 8 Advanced Options Feed Delay 6 9 Advanced Options Inverted Printing 6 10 Advanced Options Language 6 11 SV60970 OG Rev A Contents SV60970 OG Rev A Maintenance General Cleaning ceccesseeeeeenn 7 2 Replacing the Inkjet Cartridge
10. are using a third party mail list program consult the user instructions furnished with it 1 From the Start Menu select Settings 2 Click on Printers 3 Right Click on the Pitney Bowes DA900 ie icon Pitney 4 Click on Set as Default Printer A check Bowes mark appears next to the Pitney Bowes DA900 DA900 icon SV60970 OG Rev A Accessing the Print Driver SV60970 OG Rev A DA900 AddressRight Printer 6 1 From the Start Menu select Settings Click on Printers Right Click on the Pitney Bowes DA900 icon EDN Click on Properties The Printer Properties dialog box displays as shown on the next page If you re running Envelope Designer Plus you can select certain print driver options from within the program To do SO 1 Open the Envelope Designer Plus application 2 Click on the printer icon The Print Envelope dialog box displays 3 Click on Properties You can choose the page orienta tion you want portrait or landscape See page 6 5 4 Click on Advanced to e select paper size page 6 6 e adjust the printheads page 6 7 e choose print quality page 6 8 e select the feed delay page 6 9 e invert printing page 6 10 e select a language page 6 11 X co 2 S e m T ai lt e 6 Using the DA900 Print Driver The General Tab f Pitney Bowes DA900 Properties 2 xl General Sharing Ports Advanced Security Device Settings 7 Pitney
11. as it is being processed by the USPS Postnet USPS Barcode the machine readable USPS barcode used to receive postal discounts when sending mail domestically There are Postnet codes for addresses with a Zip Code a Zip 4 and Zip 4 2 Power Cord Receptacle an outlet for the printer power cable Power Switch a switch on the right side of the printer which turns the printer ON and OFF A 6 SV60970 OG Rev A DA900 AddressRight Printer Printer Setup in the File menu opens the Property Sheet which allows you to set and view details on print head information set tray and package breaks and other functions that are available in Envelope Designer Plus Printing Bands a menu item under Tools which allows you to group printheads together in Envelope Designer Plus as they are on the printer Printing bands also allow graphics that are larger than a single printhead area to be printed across several printhead areas Printheads the part of the print cartridge which prints on your media The DA900 has six printheads Print Order the order in which records will be printed You can print the lowest numbered records first or the highest first See Database Direction Print Speed the speed at which the media is printed Project Folder a folder which stores all the information necessary for the software to format and run the job Property Sheet a screen selected under File Printer Setup which al
12. interpret Image Area the printable area of the envelope 3 inches x 17 inches Indent Tiles the printhead indent tiles at the right of the template show the printheads being used for each text block and are numbered blue to indicate reverse direction or red for forward direction Indexing a process of storing how many lines or fields are in each record when accessing a txt or csv database The indexing process is done only once for each database when Envelope Designer Plus first accesses a database Ink Cartridges a consumable supply item which provides the ink for printing You install them in the inkjet cartridge holders Job part of or all of a database that will be printed It specifies the name of the database which records are to be printed and which label format will be used Jobs Folder a folder which shows information about the job such as total number of records template used to layout the job resolution and last record processed Job files have a AJPJT extension and are stored in the Projects folder Layout Screen the desktop area on which the fields and printheads are arranged in Envelope Designer Plus Locking Knob the four knobs which loosed then tighten the printhead cartridge holders into position Logo a symbol used to represent a company department institution etc The printer software can add up to eight different bitmap logos or graphics to the printed piece 5V60
13. of the piece being printed so that it appears correctly in the layout screen Error a light on the printer which indicates a problem such as a jam or no media loaded Feed Deck the center plate on which media to be fed into printer is placed Feeder the area of the printer where the media enters Feed Ramp the sliding support which tilts the mail on the feed deck Feed Rollers the rollers in the feeder section of the printer which push the paper through the feeder You can order a kit to replace the rollers when they wear Feed Roller Access Plate the plate in the feed deck which must be removed in order to change the feed rollers Field Type a printable address barcode or logo Files of Type a drop down menu listing all the database files you have added to the database folder Fixed Text text which you can place on the media but that is not dependent on the records in the database Graphic Block Properties Edit Add Graphic a window which allows you to select and enable logos or other art A 4 SV60970 OG Rev A DA900 AddressRight Printer A Head Dividers in the View Menu toggles on and off the grey lines used to mark the boundary of a print head area Head Info a tab and screen on the Property Sheet File Printer Setup which lists printhead details Human Readable the alphanumeric portion of a barcode that does not require use of a decoding device for a human to
14. the copper contacts and gold printhead Remove protective tape from the printhead Lift the transport cover over the output area Lift the blue retaining lever above the inkjet cartridge holder SV60970 OG Rev A 6 Install the Ink Cartridges continued HINT When you store cartridges outside of the printer overnight place them in the docking station For pro longed storage place them ina covered Tupperware type container with a damp sponge or towel to maintain humidity SV60970 OG Rev A DA900 AddressRight Printer 4 With the gold printhead contacts pointing toward the printhead holder pins fully insert the cartridge into the holder DO NOT contact or bend the printhead holder pins With the cartridge fully inserted lower the blue retaining lever This pulls the cartridge inward to contact the printhead holder pins Close the latch Repeat the above procedure for the remaining cartridges WARNING Cartridge ink may be harmful if swallowed Keep new and used cartridges out of the reach of children Always discard empty cartridges immediately 4 5 Setting Up Your Printer T Install the 1 Unpack contents of box Make sure you Bulk Ink have Cartridge e Three Bulk Ink Cartridges e Three Bulk Ink Printheads e Bulk Ink Cartridge Shelf e Three Screws 2 Attach tray for bulk ink cartridge by aligning the three screw holes on the tray with the three screw holes on the
15. to where you want them 3 Tighten the locking knob 5 Adjust Printer SV60970 OG Rev A 5 9 5 Printer Adjustments 7 Print Test We recommend that you print a test piece every time you Pieces change any of the adjustments covered in this chapter 1 Make sure your material conforms to our published speci fications and that its loaded properly 2 Turn the printer on and wait for the Printer Offline prompt to appear on the operator display 3 Press the Test Print button on the printer control panel The operator display prompts Test Printing Enter to Feed 4 Press Enter The envelope feeds and a sample address prints 5 Press Enter again to stop printing 6 Check print quality If it is not satisfactory you can make changes using the setup options available in the DA900 print driver See Chapter 6 If your material is not feeding reliably check all setup ad justments in this chapter particularly the setting of the media thickness knob 5 10 SV60970 OG Rev A Using the DA900 Print Driver About this Chapter cccccscccssesesees 6 2 About Envelope Designer Plus 6 2 Making the DA900 the Default Printer RR 6 2 Accessing the Print Driver RR 6 3 THE GONG al TAD EE 6 4 Printing Preferences RR 6 5 Advanced Options Paper Size 6 6 Advanced Options Head Adjustment 6 7 Advanced Options Print Quality 6 8 Advanced Options Feed Delay 6 9
16. 00 Print Driver Advanced Options ax Paper Size Pitney Bowes W990PCL Advanced Document Settings d Paper Output Paper Size Letter i Env C4 324 x 229 mm zA Env C5 162 x 229 mm Print Quality Env DL 110 x 220 mm aa Feed Delay Env Monarch 3 7 8 x 7 1 2 in Inverted Prir 7 Envelope 10 Breadthwise es Language Et EA Envelope 14 Driver Versio Envelope B4 lt 9 Envelope B5 E3 Envelope B6 ay EJ Envelope C4 Envelope C5 Envelope DL Breadthwise Use this option to select the media size you re running Once you ve made your selection from the list box click OK to confirm it 6 6 5V60970 OG Rev A Advanced Options Head Adjustment Print Heads Hint For additional in formation on printhead placement see Appen dix B DA900 Applica tion Notes SV60970 OG Rev A DA900 AddressRight Printer 6 Print Heads f x Please enter the adjustment for each print head The values must be between 48 and 48 m Adjustment Adjustment head 1 m Adjustment head 2 D g Adjustment head 3 o m Adjustment head 4 o m Adjustment head 5 0 m Adjustment head B o m Default Cancel This option permits precise alignment of text or graphic elements printed by adjacent printheads You can adjust the point at which each printhead fires in increments of 0 001 inch You can delay printing up to a maxim
17. 1 4 1 Introduction About Your Printer The Pitney Bowes DA900 AddressRight Printer is a high speed inkjet printer designed to help you produce professional looking envelopes It offers these advanced features e Crisp clear high quality printing using advanced inkjet technology e Multiple color printing black red blue and fast drying black e Easy control of fonts font place ment barcode characteristics and graphics e Extensive graphic printing capability e Up to 24 text blocks High speed printing for greater throughput per hour Ability to print virtually all international postal bar codes e Easy feeding with built in top loading feeder e Expanded media choices allow printing on a wide range of papers and sizes e Multiple print speeds for different quality levels Multi database capacity e Suitable for use with most text editors word pro cessing and mail list programs Especially recom mended for use with Pitney Bowes SmartMailer and Envelope Designer Plus 1 2 SV60970 OG Rev A What s in this Book SV60970 OG Rev A This operator guide explains how to set up use and maintain your DA900 AddressRight Printer The sections include 1 DA900 AddressRight Printer 1 Introduction Introduces you to the DA900 AddressRight Printer and includes important safety notes Specifications Lists complete product and material specifications 1 Introducti
18. 1o 5 2 2 Adjust the Side Guides 2100000 5 5 3 Adjust the Feed Ramp ss 222222222 5 6 4 Adjust for Media Thickness 5 7 5 Physically Position the Printheads 5 8 6 Adjust the Upper Exit Rollers 5 9 Z2 Print Test Pieces maea aeaea 5 10 5 Printer Adjustments About this To print a job you must set up the printer for the job and Chapter make print selections from the software This chapter explains how to e Adjust the printer to accommodate the width height thickness and weight of your material e Position the printheads These setup adjustments determine how reliably your printer feeds To set the printer properly follow the steps in this chapter 1 Set the 1 Be sure your media falls within the specifications listed in Separator Chapter 2 of this guide Gap 2 Release the separator locking lever located on the left side of the feeder as shown below 5 2 SV60970 OG Rev A DA900 AddressRight Printer 5 1 Set the 3 Raise the four separators to their up and locked position Separator Use the two center separators for narrow media and all Gap Always print a test piece after making any of the adjust ments in this chapter Y Q n A 4 mh Ke lt I LIO SV60970 OG Rev A 5 3 Printer Adjustments 1 Set the 4 Using the ruler as a guide center the media for this print Separator job under the separators and lower them to rest on t
19. 3 1 8 to 1 4 3 to 7 1 4 to 3 8 7 to 10 iii Ban o ode gt Media Thickness Knob Y Q J A pe 7 mh Ke lt I LIO 2 Ifthe address on the test piece appears blurred or too light lower the printhead turn knob counterclockwise If the address appears smeared turn knob clockwise in small increments and continue testing until the printing is clear SV60970 OG Rev A 5 7 Printer Adjustments 5 Physically Before your printer can print your media you must position Position the the printheads to match their positions on the template you Printheads have designed To position the printheads 1 Open the cover 2 Check that the printheads have the correct color car tridges Change if necessary Loosen the knobs shown below 4 Using the ruler between printheads 2 through 5 and 1 and 6 slide each printhead to the required position 5 Tighten each locking knob Indicates position of Knobs 5 8 SV60970 OG Rev A DA900 AddressRight Printer 5 6 Adjust the The upper exit rollers will move when you move printheads Upper Exit one and six You may need to adjust them so that they do not Rollers touch any printed area of the exiting material Note that when you adjust the rollers you are also moving printheads 1 and 6 because they are attached To adjust the upper exit rollers 1 Loosen the locking knob on the printhead holder assem bly 2 Slide printheads 1 and 6
20. 700 www pitneybowes com te Printed on recycled paper Mi il MALI ll il SV60970 0GREVA PB Form SV60970 OG Rev A 9 02 2002 Pitney Bowes Inc All rights reserved Printed in USA
21. 970 OG Rev A A 5 lt X o o Q Q lt A Appendix A Glossary Logo Folder a folder used to store any logos and graphics in Windows Media envelopes flats postcards catalog envelopes tri folds etc which are being fed into the printer See Chapter 2 Specifications for material sizes Media Sensor a sensor that identifies the leading edge of the media and communicates this to the software It is located behind the front feed plate just before the printhead carriage Media Thickness Adjustment a knob on the printer control panel that adjusts for media thickness counterclockwise for thin media clockwise for thick media Menu a key on the printer control panel which displays the current state of operation You also hold this key down to access setup mode Online a light on the printer control panel indicating that the motor of the printer is running and is ready to feed mailing pieces Paper Support a guide which moves forward and backward to support the media at the correct angle for feeding Parallel Port a port on the rear of the printer where the cable to your computer is connected Pause Job Button a button that when pressed stops the printer and ends the transmission of data to it Planet Barcode a machine readable barcode that is used in addition to the USPS Postnet barcode when you want to track the progress of outgoing mail and or incoming business reply mail
22. Do I Need to Know 1 4 Important Safety Notes 1 4 Specifications Media Requirements eeeeee eene enn 2 2 Printer Output n 2 3 Physical Equipment Specifications 2 4 Performance Specifications 2 4 Environmental Requirements 2 4 Computer Requirements 2 5 alorem 2 5 Meet the DA900 Printer Components eee rrse esee neun nn 3 2 Control Panel aisanana 3 4 DA900 Printer Control Panel Messages 3 5 DA900 Menu Options 3 6 Setting Up Your Printer About This Chapter eee c rcs eeee enean 4 2 Choose a Location for the Printer 4 2 Unpack the Printer and Check Contents 4 2 Remove the Plastic 4 3 Remove the Foam cssssuuuuu 4 3 Attach the Side Guides 4 4 Install the Ink Cartridges 4 4 lii Contents Install the Bulk Ink Cartridge 4 6 Connect to Your Computer 4 8 Connect to Power cesse esee rennen nnn 4 9 Turn on the Printer sesees esses 4 9 Install the Print
23. HE Pitney Bowes DA900 AddressRight Printer Operating Guide V60970 OG Rev A FCC Compliance This equipment had been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the users manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Shielded cables must be used with this unit to insure compliance with Class A limits Canadian DOC Compliance This digital apparatus does not exceed in the Class A limits for radio noise emissions from digital apparatus set out in the Interference causing Equipment Regulations Standard ICES 003 of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada SV60970 OG Rev A September 2002 2002 Pitney Bowes Inc All rights reserved This book may not be repr
24. Printhead dirty Clean printheads e Ink is not being absorbed because paper is coated or plastic Use fast dry ink e You are printing in high resolution mode on glossy media Change print quality or use W853 dryer or use fast dry ink e High humidity is slowing down drying time Use fast dry ink White lines streaks in a line of print or in graphics e Cartridge not properly inserted Remove and rein sert the cartridge into the carriage holder Ink cartridge nozzle crusted over Clean with lint free dampened cloth 8 Troubleshooting Cartridge was hit shaken or dropped Replace cartridge e Tap water was used to clean cartridge and mineral deposits have blocked the ink chamber Replace the cartridge and use only distilled water to clean printheads e Wrongly directed or forceful wipes have driven par ticles into nozzles Replace the cartridge Clean printheads as directed in Chapter 6 Maintenance e Addresses not positioned properly too close to center of media SV60970 OG Rev A 8 7 8 Troubleshooting Poor Print Quality e Chosen envelope size is too small Select correct continued envelope size from drop down box on menu bar e f your graphic has a white line through it the printheads may need to be banded together Prints garbage e Poor cable connections Check parallel cable Make sure cable is connected securely at both ends Does cable exceed maximum 6 length Re place cable with
25. a good cable e Interface problem Check printer setup at com puter e Ink supply low Replace cartridge e Turn the printer off and on Restart job No barcode e Wrong font selected Choose USPS barcode font e No ZIP Code Check ZIP Code e Barcode not enabled Enable bar code Prints wrong Not all addresses on the list have printed incomplete e You have selected only some addresses to print information Select Print from the File menu and select All Ad dresses e You have added or removed records from a mail list and then printed without first exiting the appli cation used to modify the list Correct by reattach ing the layout to the modified list Extra lines on media losing data e Buffer overflow Check the data in your database Close the print job screen Power down printer for a few seconds then restart print job 8 8 5V60970 OG Rev A DA900 AddressRight Printer 8 Prints wrong The colors on the envelope are not the colors you want incomplete e You have assigned the wrong colors to the information printheads Return to Print Head Properties continued screens and recheck the assignment of colors to heads e Check that the physical location of the printheads in their mounting brackets matches the template setup Addresses nearly off media e Chosen envelope size is too small Select correct envelope size from drop down box on menu bar Address too high or too low e Check image on l
26. ance between quality and productivity You must also consider the quality of the paper stock you are using See Media Requirements on page 2 3 SV60970 OG Rev A DA900 AddressRight Printer 6 Advanced Options ix Feed Delay 9 Pitney Bowes W990PCL Advanced Document Settings ag Paper Output Paper Size Letter figs Document Options Head Adjustment Print Quality Feed Delay 3 Inverted Printing OFF Language English Qf Driver Version 3 52 The feed delay option allows you to insert a pause be tween envelope feeds In other words the delay increases the gap between envelopes as they exit the printer The pause allows you to check print quality or lessen the pos sibility of jams as printed envelopes are stacking The de lay also allows for more print drying time especially when you are running coated stock or using the stacker option You can enter a feed delay value of O no feed delay up to 600 milliseconds maximum delay The default normal value is 0 Click OK to confirm your selection Whenever you change the feed delay value we recom mend you run test envelopes to assure proper feeding and satisfactory envelope drying i co 2 eo p o I lt e SV60970 OG Rev A 6 9 6 Using the DA900 Print Driver Advanced Options ax Inverted Printing 9 Pitney Bowes W990PCL Advanced Document Settings E Lag Paper Output Paper Size Letter figs D
27. ayout screen You may have input the wrong positioning e Adjust side guides or printheads on their mounting brackets to set how far from the bottom edge of a piece the fields are printed e Center media in input area Use 0 reference on ruler 8 Troubleshooting Address prints upside down on media e Stock direction set wrong Change from Forward to Reverse or Reverse to Forward where you want to insert the field SV60970 OG Rev A 8 9 8 Troubleshooting Printer Errors 8 10 Out of Paper The paper sensor did not detect paper within one second of starting the feeder Check if input bin is empty Refill paper OR Dirty sensor not seeing media Clean sensor OR Jam blocking path Clear jam OR Separator out of adjustment Adjust separator Paper Jam Remove jam and feed media again SV60970 OG Rev A 9 Supplies and Options Supplies and Accessories 2 00 0008 9 2 Howto Order L 9 3 OPTIONS p 9 3 9 Supplies and Options Supplies and Supply Order Number Accessories Ink Cartridge Black 660 1 Ink Cartridge Fast Drying Black 660 6 Ink Cartridge Black Bulk Ink Kit 635 4 Ink Cartridge Blue 635 1 Ink Cartridge Red 635 3 Ink Cartridge Fast Drying Black 6 pack 674 5 Ink Cartridge Black 6 pack 674 4 Separator Tips Kit 633 8 Feed Rollers Kit 633 0 Cleaning Kit 902 1 IMPORTANT Do not use the alcohol contained in Cleaning Kit 902 1 on printer r
28. bottom rear of the printer E B B i 3 Place bulk ink cartridge on tray 4 6 SV60970 OG Rev A DA900 AddressRight Printer 4 7 Install the 4 Connect hose attached to bulk ink cartridge to print Bulk Ink head cartridge Cartridge continued 5 Channel hose attached to bulk ink cartridge to clips on printer as shown 5V60970 OG Rev A 4 7 4 Setting Up Your Printer 8 Connect to Your Computer 4 8 The printer is equipped with both a USB and parallel port as shown below You can use either port to establish communications between the printer and your computer 1 If you re using the USB port plug one end of the USB cable into the printer s USB port and the other end into the computer s USB port 2 If you re using the parallel port align the end of the cable connector labeled printer with the 37 pin female D connector located on the rear panel of the printer Secure the connector by snapping the wire clips over the corresponding tabs on the cable as shown below USB Port Parallel Port Align the end of the cable connector labeled computer with the parallel port on your computer then push the cable connector into the port Secure the connection by tightening the screws on either side of the cable IMPORTANT You must set your computer s parallel port to the EPP Enhanced Parallel Port setting You need to enter your computer s hardware setup mode at startup before the o
29. ces are displayed in the Language list box only English is currently supported 0 2 Ss m c gu A e SV60970 OG Rev A 6 11 6 Using the DA900 Print Driver Notes 6 12 SV60970 OG Rev A Maintenance General Cleaning RR 7 2 Replacing the Inkjet Cartridge 7 2 Setting Ink Left Feature When Replacing Cartridges 1 0 ssssssenerens 7 3 Purging the Printhead Nozzles 7 6 Cleaning the Printheads 0 s1010800 7 6 Cleaning the Media Sensor 1000 7 7 Replacing the Separator TIpS 7 8 Replacing the Feed Rollers 00 7 10 F Maintenance General Your printer is designed to provide trouble free service with a Cleaning minimal amount of care To keep it in top condition you should schedule regular cleaning of the feed rollers exit rollers and lower guide e Clean the printhead cartridge and cover with a lint free cloth and distilled water only Order cleaning kit supply 902 1 See Chapter 8 for ordering instructions e Never spray or pour water directly on or into the printer excess liquid could harm electronic parts Always dampen a rag and apply it to the parts to be cleaned e Clean all rubber rollers and transport belts with water or alcohol e Keep petroleum based cleaning solvents away from rubber or plastic parts NOTE Use of any other cleaning solvents will void all warranties Replacing the Follow t
30. dia providing a forward feeding angle You can move it left to right to adjust the angle for various media lengths Power Panel The panel has the ON OFF switch fused and power cord receptacle The parallel cable connector is located on the rear of the printer Transport Door Opens to gain access to the print cartridges and exit rollers Control Panel Use the control panel buttons to access printer menus purge the printheads and turn the printer on and off line See the following page for a close up view and description of panel controls Output Area Printed material is ejected from printer here eo o lt m Q lt jud P 0 i0 2 I e 3 Meet the DA900 Printer Control Panel 1 Media Thickness Adjustment Turn knob counterclockwise for thin media clockwise for thick media 2 OnLine Button Turns the printer on and off line When lit the DA900 is ready to accept data from your computer and begin printing 3 Key When in menu mode scrolls to the previous selection When in select mode scrolls through choices 4 Key When in menu mode scrolls to the next selection When in select mode scrolls through the choices 5 Enter Key Selects the currently displayed menu options 6 Menu Displays the options on the Main Menu and the Setup Menu The printer must be off line to access the menus 7 Reset Clear the memory of the DA900 and wait for new info
31. dia through your printer These methods of binding the mail piece will seriously damage your printer The printer s warranty does not cover components damaged through improper use Any folded material needs to be tabbed See the figure below Tab Types of Media The printer can be used with the following types of material e Envelopes e Postcards e Booklets Tabbed e Catalog envelopes e Paper SV60970 OG Rev A Media Requirements continued Printer Output SV60970 OG Rev A DA900 AddressRight Printer 2 The printer is designed to feed and print on a range of materials with various finishes and coatings However since coated or gloss stocks do not easily absorb ink smearing may occur Print may appear fuzzy on porous paper The texture of the media has a direct effect on both the print quality and ink drying time Be aware that when printing in high quality mode or humid conditions drying time increases It is best to test each new type of media to determine performance levels before beginning the job If you require fast drying ink contact the Pitney Bowes Supply Line See Chapter 8 Supplies and Options Image Area 3 x 17 using six printheads Average Media Output These specifications apply to any image size and type that fits within the 3 x 17 print area including text graphics and barcodes Average media output varies depending on material used length of media machine condition and operator ski
32. e printer control panel will be lit 8 4 5V60970 OG Rev A DA900 AddressRight Printer 8 Printing Problems No print on media e Purge ink cartridge see Chapter 6 Maintenance e Clean cartridge inkjets with tissue or soft cotton cloth and water e Tape on printhead or print nozzle Remove tape e Cartridge not properly inserted Remove and rein sert the cartridge into the cartridge holder e Clean sensor e The job has been started from the printer Restart Run print job from Envelope Designer Plus e Bad connection 1 If this port can communicate with printer using another parallel cable replace cable 2 Ifthe port cannot communicate using another parallel cable check printer 3 If the port cannot communicate using another parallel cable and the printer is okay check parallel port on the computer e The cartridge may be empty faulty or dried out Install a new print cartridge When storing car tridges outside of the printer overnight place them in the docking station For prolonged stor age place them in a covered Tupperware type container with a damp sponge or towel to maintain humidity 8 Troubleshooting e You may have positioned your address so far left or right that it is printing off the envelope Adjust the print band vertically adjust the side guides on the printer or check that you have selected the correct envelope size from the drop down box on the menu bar SV60970 OG Rev
33. ent is either a space or a bar two of which are thick This is a non USPS barcode for special applications not related to mailing such as parcel tracking inventory management etc 128 Barcode a barcode used when label length is a consideration because it is very compact and results in a dense symbol This is a non USPS barcode for special applications not related to mailing such as parcel tracking inventory management etc Accessories a tab on the Property Sheet File Printer Setup which allows you set package tray and feeder breaks Alignment Tool a moveable vertical line used to align the left edge of fields on the template in Envelope Designer Plus This line initially appears to the immediate right of the template Align Heads a tab on the Property Sheet File Printer Setup which allows you realign the software printhead settings if they do not accurately reflect the position as shown on the Head Info tab Belt Speed the actual speed at which the printer transports your media Note that the resolution available is dependent on the belt speed you have set The slower the belt speed the better the resolution Auto Detection a software feature that analyzes the first record to determine the number of lines per record if you enter 0 in the lines per record box in the Database Attributes box Barcodes a way of encoding numbers and letters into an ID by using a combination of bars and spaces of varying w
34. er on the other side with buttonhead screws See below rj 7 a Bee rel nan ea 3 2 T NI 2 3 y 6 10 Replace the feed roller access plate and fasten with the four screws 7 12 SV60970 OG Rev A Troubleshooting Getting Fel pwn cre tert IEEE Uere EE antes 8 2 Phone SUpport meeer eener 8 2 Before Ib o7 i 07 ppm ett 8 2 The World Wide Web o m 8 2 Power Problems RR 8 3 Feeding Problems RR 8 3 Intermittent ST To ccccccceeeee 8 3 Multiple FeedS RR 8 4 Paper Jams in Printer 8 4 Printing Problems RD 8 4 Printer Does Not Respond to SORWAKG Sonus deters ese esechneseayemencees 8 4 No Print ON Media c0ccccccccceeeees 8 5 Poor Print Quality 8 6 Prints Wrong Incomplete InfOFmoaltiQD oe secuccesvecezecscsseeees 8 8 Printer Emorsc ver row 0 8 Troubleshooting Getting Help 8 2 There may be times when you need help to solve a problem or you may want more information about how your printer works Pitney Bowes provides several information resources Phone Support Technical support is available from the Pitney Bowes National Diagnostic Center Before You Call Please read the troubleshooting information in this chapter In many cases this information will help you resolve the problem Note that you can often restore normal operation by turning the printer off and then on If you can t fix the problem call our Nationa
35. er which indicates that it is powered up and initialized Text Block Properties a display which allows you to enable text blocks and to set font type size and type style Text Fields Edit Destination Address or Return Address a series of lines on which you can position several fields from the database as well as fixed text and other values Text Field Buttons buttons on the Envelope Designer Plus tool bar which allow you to add return destination and fixed text blocks to the template Text Block Editor allows you to specify where fields in the database will appear on the template When the job is printed Envelope Designer Plus replaces the field name with the corresponding text or value in the database record Tilde a symbol used to mark the beginning and the end of a field Tray and Package Breaks properties which allow you to stop the printer in order to separate media according to USPS regulations USPS United States Postal Service USPS Postnet Bar Code a machine readable barcode employed by the USPS for the sorting and directing of mail There are Postnet codes for addresses with a Zip Code a Zip 4 and Zip 4 2 USPS Postnet Bar Code icon on the Tool Bar adds USPS Postnet Bar Code to media 5V60970 OG Rev A A 9 lt X o o Q Q lt A Appendix A Glossary A 10 SV60970 OG Rev A Appendix B Application Notes Fixed Head Versus Shuttle Head Prin
36. ess the Enter key and the printheads purge Cleaning the To achieve good print quality maintenance of the printhead Printheads is required Paper fiber dust and dried ink can build up on the printhead To clean the printhead 1 Use a lint free towel with no chemical additives to clean the printhead Moisten the towel with distilled water An abrasive cloth can put scratches on the printhead preventing ink from coming out of the nozzle properly 2 Wipe the cartridge nozzles in the direction of the nozzle rows Harmful particles on the top of the printhead can be wiped into the nozzles if you are not careful See the figure below for the proper way to wipe the ink cartridge m 7 6 SV60970 OG Rev A DA900 AddressRight Printer Cleaning the It is important to keep the media sensor clean Use com Media Sensor pressed air to blow dust from the sensor See the figure below for the location of the sensor 7 Maintenance NOTE Move printheads 2 3 and 4 5 to the outside to gain better access to the sensor SV60970 OG Rev A 7 7 F Maintenance Replacing the To replace the separator tips Separator Tips 1 2 Before changing the separator tips unplug the printer Release the separator locking lever on the left side of the feeder as shown below A Push down to unlock Push down the black tab on the separator to expose the screw as shown below Move the separator locking lever up to its l
37. ft ruler also provides you with an indica tion of where to position the heads on the DA900 There is a corresponding ruler on the DA900 with zero in the middle of the printer Use the left ruler in Enve lope Designer Plus using the inch not millimeter scale to determine where to set your print heads It is important to be aware of other DA900 unique char acteristics e The printer does not support rotation of text and graphics e Text that overflows a printable area will not be printed The warning message Items outside printable area appears When a block of text is completely on a non printable area the text is grayed out e If a graphic is larger than the size of the band into which it is placed the graphic will be automatically resized to fit within the band The part of the graphic that falls outside the printable area will be clipped e Envelope designs created in Envelope Designer Pro are automatically converted to Envelope Designer Plus B 5 aa X o o Q Q lt B Appendix B Application Notes Compatibility The DA900 will work with most text editors word pro Issues cessing and mail list programs We do not however recommend using Windows Notepad B 6 SV60970 OG Rev A Index Symbols Key 3 4 Key 3 4 A Address prints high or low 8 9 prints off media 8 9 prints upside down 8 9 Addresses some do not print 8 8 Adjustment Media Thickness Separator 3
38. he Gap media HINT Never run stapled or paper clipped media through your printer 5 Move the locking lever up to lock the separators in place 5 4 SV60970 OG Rev A DA900 AddressRight Printer 5 2 Adjust the Place one piece of media on the feeder table and adjust the Side Guides side guides to the width of the media plus 1 16 Always print a test piece after making any of the adjustments in this chapter Y Q J A ad 7 Ke lt I LIO SV60970 OG Rev A 5 5 5 Printer Adjustments 3 Adjust the 1 Always fan aerate your media before placing it on the Feed Ramp feed deck 2 Place your stack of media on the input area of the feed deck 3 Adjust the feed ramp so that it lifts the back of the stack of the media Always print a test piece after making any of the adjust ments in this chapter 5 6 SV60970 OG Rev A DA900 AddressRight Printer 5 4 Adjust for The media thickness knob located on the front control panel Media see below sets the distance between the printheads and the Thickness material This distance must vary according to the thickness of the material fed To adjust for media thickness 1 Determine the correct thickness setting by printing a test piece with the knob in the middle position Turn the knob clockwise for thicker material counterclock wise for thinner material Media Thickness Dial Setting 0 004 to 1 32 0to2 1 32 to 1 8 2to
39. he ruler on the left Printheads and The concept of bands is important when designing and Bands continued laying out your envelope since certain rules apply to what you can and cannot do within a band Only items that are within a band are printed Text or graphics that fall outside of a band are not printed It is possible to gang head 6 to heads 4 5 and gang head 1 to head 2 3 resulting in two 1 5 inch bands This is useful should you need the extra inch for a large 5V60970 OG Rev A B 3 aa X o o Q Q lt B Appendix B Application Notes Printheads and Bands continued Color Unprintable Areas B 4 graphic or text message Be aware that dragging bands on the envelope layout and placing them next to each other does not result in larger print areas You must enter the Fixed Head tab and select Attach to expand the printable area While color is supported in the DA900 note that its use is different than with other Pitney Bowes AddressRight shuttle head printers The DA900 em ploys spot color meaning that each of the six print heads uses a single color ink cartridge Thus if a red ink cartridge is placed in head 1 everything in that band will print in red By overlaying bands 1 and 2 head 6 with heads 5 4 or band 3 with 4 heads 3 2 with head 1 you can de sign a layout with up to two colors on a single line of text For example by placing the first half of a text message o
40. he steps below to replace the inkjet cartridge Inkjet Cartridge 1 Lift up the blue retaining lever located above the cartridge holder 2 Remove the cartridge by pulling the top toward you and lift the cartridge up and out of the holder 3 Remove a new print cartridge from its packaging Take care not to touch the copper contacts or printhead nozzles Remove protective tape from the printhead 7 2 SV60970 OG Rev A Replacing the Inkjet Cartridge continued Setting Ink Left Feature When Replacing Cartridges SV60970 OG Rev A 4 DA900 AddressRight Printer With the gold printhead contacts pointing toward the printhead holder pins insert cartridge into holder See the figure below Use extreme caution not to contact or bend printhead holder pins 7 Maintenance With the cartridge inserted lower the blue retaining lever This pulls the cartridge inward to make contact with the printhead holder pins Repeat this procedure for each cartridge When loading new inkjet cartridges for the first time 1 2 3 After loading the new cartridges turn the printer on Press the Menu key Press the key until the message Enter when Head 1 is filled appears in the display Press the Enter key and the message Head 1 has new Cartridge appears in the display Press the key again for Head 2 and repeat steps 4 and 5 until all of the cartridges have been identified F Maintenance
41. icating that printing is in progress Save Template As a function in the File Menu which saves an untitled template file an ajpjt file as a copy of the file being worked on under a different file name Segmented Rollers replaceable rollers which feed the media into the print area Separators part of the printer which separates the media as they are printed Separator Gap the adjustable gap between the separators and the feed deck Separator Locking Lever a lever on the left side of the feeder used to lock the separators in place Separator Tips user replaceable tips which help separate the media when feeding Side Guides guides which move in and out to secure media feed position Stock Direction the direction that pieces can be printed either forward or reverse In forward direction the left edge of the piece goes under the printheads first In reverse direction the right edge of the piece goes under the printheads first Template a screen representation of what a mailpiece or packaging piece will look like when it is printed It specifies which heads will be used the printing direction and the location and content of the addressing or barcode information A 8 SV60970 OG Rev A DA900 AddressRight Printer A Test Print a key on the printer control panel used to place the printer in test mode This enables you to test the printer without the software Also a light on the print
42. idths The barcode is read by a scanner attached to a computer to look up all specific information associated with that ID In the case of postal barcodes specifications are issued by the USPS regarding the location of the barcode on the printed piece These specifications should be consulted to ensure compliance with postal regulations A 2 SV60970 OG Rev A DA900 AddressRight Printer A Belt Speed the speed at which the printer moves the media past the printhead area Bitmap a graphical object made up of a series of dots some of which are black or another color some a contrasting color which make up the art Bitmap Editor allows you to launch a bitmap editor program from within Envelope Designer Plus to edit bitmap art Select Tools Bitmap Editor NOTE A bitmap editor program must be associated with this file format on your PC for this to work Typically Microsoft Paint will be assigned as the default bitmap editor Blotter an area near the bottom right corner of the piece outline onto which all new fields are dropped You can move them from there to a spot on one of the print heads by clicking and holding the mouse button down and dragging Control Panel the panel on the front of the printer with an LCD display control buttons and the media thickness knob CSV file Comma Separated Variable a type of database with variable length fields This type of variable is usually associated with spreadsheet ap
43. irty Clean the feed rollers with water or alcohol wipes DO NOT use any other solvents or detergents They could damage the feed rollers e Paper dust may be blocking the feed sensor Clean the sensor with compressed air e The feed gap may be too tight or too loose Adjust the separator to the thickness of the material e Your media may be too thin or too thick Minimum thickness is 0 004 maximum is 0 375 SV60970 OG Rev A 8 3 8 Troubleshooting Feeding Problems Multiple feeds continued e The feed gap may be too tight or too loose Adjust the separator to the thickness of the material e Paper dust may be blocking the feed sensor Clean the sensor with compressed air e Paper stuck together Separate paper before feed ing e Side guides too far from media Set side guides to width of media plus 1 16 Paper Jams in Printer e Clear jam and remove pieces remaining under printhead e Check for the following 1 Paper not loaded correctly Set side guides to width of media plus 1 16 2 Separators improperly adjusted Adjust separators to thickness of material 3 Media is curled or bent Uncurl media Media is too thin Media must be at least 0 004 Dirty sensor Clean sensor Worn separator tip Replace separator tip Printing Problems Printer does not respond to software e Check connection between printer and computer If you have a good parallel port connection the on line LED on th
44. l Diagnostic Center at 1 800 253 6565 Please have the following information at hand e Product name DA900 AddressRight inkjet printer e Serial number See the right side of the printer e Nature of problem What happens and when does it happen Did the printer display an error message e The steps you ve already taken to solve the problem and the results The World Wide Web We encourage you to visit our web site at http www pitneybowes com You ll find the latest information about our products and services as well as helpful answers to frequently asked questions SV60970 OG Rev A DA900 AddressRight Printer 8 Power Nothing happens when power is turned on No LCD Problems display e Check that power cord is plugged in e Reconnect or reseat the cable from PC to printer Make sure clips are hooked printer and screws are seated and computer is connected properly e Turn printer OFF and then ON e Plug a different device into the outlet you are us ing If the outlet does not work plug the printer into a different outlet General e Static electricity is interfering with operation Turn the printer OFF and ON Feeding Intermittent feeds Problems e Be sure to use the feed ramp See Chapter 3 Meet the DA900 The paper support adds a gentle slope to the stack and helps feeding e Check that the side guides are not too tight or too far from media 8 Troubleshooting e The feed rollers may be d
45. lable 9 3 Ink cartridge ordering replacements 9 3 Ink cartridges bulk installing 4 6 Installing 4 4 4 5 safety 4 5 storing 4 5 Ink Left feature setting the 7 3 Installation bulk ink cartridge 4 6 computer connections 4 8 ink cartridges 4 4 power connection 4 9 side guides 4 4 Intermittent feeds 8 3 Inverted printing 6 10 K Key Enter 3 4 Minus 3 4 Test Print 3 4 L Landscape mode selecting 6 5 Language selecting for print driver 6 11 Light print 8 6 Location choosing a 4 2 SV60970 OG Rev A DA900 AddressRight Printer Maintenance cartridge inkjet replacement 7 2 cleaning 7 2 feed rollers replacing 7 10 Ink Left feature setting the 7 3 media sensor cleaning 7 7 printhead nozzles purging 7 6 printheads cleaning the 7 6 separator tips replacing 7 8 Media fanning 5 6 out of specification 8 3 thickness adjustment 5 6 5 7 thickness knob location of 5 7 Media sensor cleaning 7 7 Media Thickness Adjustment 3 4 Menu 3 4 Main 3 4 Setup 3 4 Messages 3 5 Printer Control Panel 3 5 Multiple feeds 8 4 N No barcode prints 8 8 No print on media 8 5 Noise level 2 4 0 On Line Button 3 4 On Off switch 3 3 Online ordering of supplies 9 3 Operating conditions environmental 2 4 Operating systems supported 2 5 Operator display 2 4 Options ordering 9 3 Options available 2 5 Options for your printer 9 3 Ordering supplies and accessories 9 3 Out of paper error 8 10 Ou
46. lable hard drive space e Available LPT1 Parallel Port IMPORTANT you must set this to Extended Parallel Port EPP configuration or the equivalent highest speed bi directional configu ration OR e Available USB Port e Windows XP 95 98 NT 4 0 or NT2000 installed All must operate in a non networked environment e A6X CD ROM drive or better e A 13 monitor capable of 800 x 600 resolution or better e Keyboard and mouse 2 Specifications Options W980 Stacker SV60970 OG Rev A 2 5 2 Specifications Notes 2 6 SV60970 OG Rev A Meet the DA900 Printer Printer Components ERE 3 2 ControbPaleli seein areren innare EE 3 4 Control Panel ET To E 3 5 DA900 Menu OT oy i o p 3 6 3 Meet the DA900 Printer Printer Components 3 2 Feed Deck Stack media for printing here Side Guides Help confine the stack Adjust to the width of your material plus 1 16 clearance Separators Adjust to the thickness of your material The gap between the four separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer Feed Rollers Feed material through to the printing area Ruler Helps center the media in the hopper and sets the adjustment of the side guides SV60970 OG Rev A Printer Components SV60970 OG Rev A 6 10 DA900 AddressRight Printer 3 Feed Ramp The feed ramp supports the trailing edge of the me
47. ll 2 Specifications Print Quality Speed 600 x 150 dpi 21 800 10 envelopes hr 600 x 200 dpi 18 000 10 envelopes hr 600 x 300 dpi 13 000 10 envelopes hr 600 x 600 dpi 7 200 10 envelopes hr Graphics and Logos Allows printing of bitmapped graphics and logos Font Point Size Downloadable fonts up to 72 points 2 Specifications Physical Equipment Specifications Performance Specifications Environmental Requirements Physical Dimensions Weight Operator Display Control Language Product Life Duty Cycle Average throughput Noise Level Electrical Ports Operating Conditions 17 430mm H 25 4 645mm W 21 535mm D 20 7lbs 45 5kg with 6 ink car tridges 2 x 24 characters PCL5 modified 30 000 000 pieces or five years after installation whichever comes first Normal Usage 157 000 pieces per month Maximum Usage 500 000 pieces per month 21 800 DL envelopes hr max at 150 x 600 d p i Idle Mode 6 6 Bel A Operating Mode lt 8 4 Bel A Operator Position lt 73 dBa 100 120VAC 60Hz 2 5A 1 Parallel Port 1 USB port Temperature 12 to 35 C Humidity 10 to 8096 Nonoperating Conditions power off Temperature 5 to 40 C Humidity 10 to 90 SV60970 OG Rev A DA900 AddressRight Printer 2 Computer e An IBM or IBM compatible 133 Megahertz Pentium Requirements computer or better e 32MB RAM minimum e 1GB minimum avai
48. lows you to set and view details on printhead information set tray and package breaks and other functions that are available in Envelope Designer Plus Properties a tab on the Property Sheet File Printer Setup which allows you to enable or cache pre rendered fonts Purge a printer menu option that cleans the inkjets Record a unique set of data in the database subdivided into fields For example an individual s name and address would be a record while the name first line of address or postal code would be examples of fields Record Size the number of lines of data in a record including blank lines used to delineate the end of a record Reset a key on the printer control panel which clears the printer s memory 5V60970 OG Rev A A 7 lt X o o Q Q lt A Appendix A Glossary Resolution the quality of the image measured by number of ink drops per inch dpi Note that the resolution available is dependent on the belt speed you have set The slower the belt speed the better the resolution Return Address a menu selection which brings you to the return address text block editor to choose information to be printed in the return address on your media Return Form Feed Delimited Files types of files generally stored as txt files delimited by the return character with the end of record a form feed symbol formerly used on adhesive label printers Run Indicator a line ind
49. manner 7 4 SV60970 OG Rev A Setting Ink Left Feature When Replacing Cartridges continued SV60970 OG Rev A DA900 AddressRight Printer F When switching between standard cartridges and bulk ink cartridg es 1 Press and hold the Menu key until the follow ing message appears Setup Menu Total Count nn Cartridge Storage 7 Maintenance NOTE nnn is the number of the head with a low ink supply 2 To switch to a bulk ink cartridge from a standard cartridge Press the key until the message below appears Head n uses a cartridge Enter to use bulk ink Press Enter and the following message will appear Head nis using bulk ink Enter to use a cartridge 3 To switch to a standard cartridge from a bulk ink cartridge Press the key until the message below appears Head n uses a bulk ink Enter to use cartridge Press Enter and the following message will appear Head n uses a cartridge Enter to use bulk ink 4 Press the key to move to the next head and repeat steps 2 and 3 as necessary F Maintenance Purging the If the printhead is inactive for a period of time ink may dry in Printhead Nozzles the nozzle White streaks will then appear in the printed text or graphic To obtain better quality purge the printhead nozzles 1 Turn on the printer Feed in paper for the purged ink to fall on 3 Press the Menu key Enter to Purge displays on the control panel 4 Pr
50. n head 6 with a red ink cartridge and the second half on head 5 with a blue ink cartridge you can set up your layout such that the text message has the first part of the text in red and the rest in blue Graphics however will always be of one color One important physical limitation that is not repre sented in Envelope Designer Plus is the unprintable area that exists when you try to place heads 1 and 6 next to each other If you place heads 1 and 6 next to each other on the printer there will be approximately 1 7 inches of un printable space between them due to the ink storage portion of each ink cartridge Thus while it may ap pear in your Envelope Designer layout that you can place these two bands next to each other you must remember that it may not physically possible to set the bands in these positions The same limitation applies to heads 5 4 and 3 2 SV60970 OG Rev A Dual Purpose Ruler Other Printer Characteristics SV60970 OG Rev A DA900 AddressRight Printer B Another difference between a fixed head printer and shuttle head printer is the use of the ruler In a shuttle head printer the left ruler is zeroed at the upper left corner of the envelope In the fixed head printer this ruler is zeroed in the middle of your envelope Envelope Designer Plus reflects this approach Envelope Designer s ruler displays the true size of your envelope in inches or millimeters With the scale set to inches the le
51. ocked position SV60970 OG Rev A Replacing the 5 Separator Tips continued SV60970 OG Rev A DA900 AddressRight Printer T Using a Phillips screwdriver remove the screw and metal cover over the separator tip Use the tip of the screwdriver to push down on the separator tip Unlock and remove the separator tip 7 Maintenance Replace with a new rubber separator tip Reinstall the metal cover and screw as shown below Do not overtighten F Maintenance Replacing the To replace the feed rollers Feed Rollers 1 Before removing the feed roller access plate unplug the power to the printer 2 Using a Phillips screwdriver remove the four screws from the feed roller access plate See below 7 10 SV60970 OG Rev A Replacing the Feed Rollers continued SV60970 OG Rev A DA900 AddressRight Printer T 4 Rotate the feed roller shaft so the screws face up See below 7 Maintenance 5 Use a 3 32 Allen wrench to remove the two 8 32 x 1 4 buttonhead cap screws See below 7 11 F Maintenance Replacing the 6 Remove the half feed roller See the picture below Feed Rollers Rotate the shaft so the screws on the other half of the continued roller face up Remove both screws Remove the half feed roller 8 Place the new half feed roller on the shaft and secure with both buttonhead cap screws 9 Rotate the shaft and replace the feed roll
52. ocument Options Head Adjustment Print Quality Feed Delay 0 v orum of a Second Inverted Printing ot m O Language English SN Off Special Note for Enve g Driver Version 3 9 Jon lope Designer Plus Users You cannot select in verted printing from Envelope Designer s Edit menu You will see a warning mes sage if you attempt to do so Select inverted printing from the Ad vanced Options win Cancel dow as instructed here You can choose to invert printing by selecting the appro priate option Off or On from the list box Off is the default normal setting Click OK to confirm your selection Inverted printing may be useful in the following situations e You want to feed envelopes flap first This ap proach can solve envelope nesting problems when using a power stacker e The printer heads cannot reach the far end of an oversized envelope With inverted printing se lected feed envelopes backwards rotate 180 de grees and feed flap down and leading e You want to print on the left side of an oversized envelope 6 10 5V60970 OG Rev A DA900 AddressRight Printer 6 Advanced Options ix Language i Pitney Bowes W990PCL Advanced Document Settings ag Paper Output Paper Size Letter iy Document Options Head Adjustment Print Quality Feed Delay 0 Tenths of a Second Inverted Printing OFF Lanquage English Driver Versid While eight choi
53. oduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes Inc We have made every reasonable effort to assure the accuracy and usefulness of this manual however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products These materials and the related software are confidential and proprietary property of Pitney Bowes Inc and may not be lent sold hired out or made available to others in any form or be disposed of by way of trade in any form without the express written consent of Pitney Bowes Inc The data used in screen examples in this manual are fictitious unless otherwise noted and are intended solely to document proper use of the software ZIP Code is a registered trademark of the United States Postal Service Envelope Design and AddressRight are trademarks of Pitney Bowes Inc Microsoft MS and MS DOS are registered trademarks and Windows NT Windows Access and Word are trademarks of Microsoft Corpora tion PB Supply Line is a service mark of Pitney Bowes AddressRight is a trademark of Pitney Bowes Other trademarks mentioned in this manual are the property of their respective owners Contents Introduction About Your Printer sess 1 2 What s in this Book uuu 1 3 What
54. ollers as it may damage them The following table summarizes available ink types to help you choose the right ink for your application Regular Ink Fast Dry Ink Cost Lower Higher Media Type Absorbent Glossy Stacking Conveyer Bin Print Quality Best Good 9 2 SV60970 OG Rev A How to Order Options SV60970 OG Rev A DA900 AddressRight Printer 9 Ordering Online To order supplies access www pitneybowes com supplies You ll find a complete easy to navigate online store that offers a wide assortment of Pitney Bowes supplies at attractive prices Be sure to take advantage of special quantity pricing and online discounts Ordering by Phone Call 1 800 243 7824 Our representatives will be happy to answer your questions and take your order Requesting a PB Supply Catalog Call the number above or e mail us at supplies pb com Pitney Bowes offers an optional power stacker used to stack output from your printer 9 3 o c 9 Jd Q i9 N o Q Q Q o I e gt 9 Supplies and Options Notes 9 4 SV60970 OG Rev A Appendix A Glossary A Appendix A Glossary key on the printer control panel which advances one menu item when in Setup and Service modes key on the printer control panel which backs up one menu item when in Setup and Service modes 2 of 5 Barcode a barcode describing a series of digits 0 9 in which each digit is represented by five elements An elem
55. on Meet the DA900 Printer Familiarizes you with the names of the printer parts including the user control panel Set Up the Printer Explains how to assemble and connect the printer to your computer Printer Adjustments Explains how to set up the printer for your job Using the DA900 Print Driver Explains how to set up the printer driver software Maintenance Explains how to care for your printer and keep it functioning properly Troubleshooting Explains how to fix common problems and tells you what error messages mean Supplies and Options Lists the supplies available for your printer and ex plains how to order them Appendices Provides a glossary of technical terms and DA900 application notes 1 3 1 Introduction What Do Need To You should be familiar with your computer and basic Win Know dows operations For example you should know how to open and close windows and menu items using a mouse or equivalent keyboard commands If you re not sure how to do something consult the Microsoft Windows User s Guide or choose Help from the Windows Start menu Other Sources of e Separator Installation Instructions SV60866 Information e Feed Roller Installation Instructions SV60867 e Bulk Ink Installation Instructions SV60868 e W980 Stacker User Guide SV60305 Important Safety IMPORTANT Please follow these common Notes sense precautions whenever you use your printer e Read and save all instructi
56. ons before you attempt to operate your printer e To protect against electric shock plug the machine into a properly grounded wall outlet DO NOT use an adapter plug Use of an adapter could compromise the ground and cause a possible shock hazard or damage to the equipment in the event of a short circuit e DO NOT remove the ground pin from the line cord e Avoid using outlets controlled by wall switches someone could accidently shut your printer off e DO NOT use an outlet that shares the same circuit with other machines with heavy current demand such as air conditioners refrigerators etc 1 4 SV60970 OG Rev A Important Safety Notes continued SV60970 OG Rev A DA900 AddressRight Printer 1 Use the power cord wall plug as the primary means of disconnecting the machine from the AC power The wall outlet should be near the machine and easily accessible DO NOT route the power cord over sharp edges or trap it between pieces of furniture Insure that there is no strain on the power cord where it passes between the equipment walls or furniture 1 Introduction Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction Do not remove the covers they enclose hazardous parts If the machine has been dropped or has otherwise had the covers stressed in any way report it to Pitney Bowes Service Keep fingers loose clothing jewelry ties and long hair awa
57. perating system loads Refer to the user instructions for your computer if you are unsure about how to do this Be sure to save the new settings before you exit the setup mode SV60970 OG Rev A 8 Connect to Your Computer continued 9 Connect to Power 10 Turn On the Printer SV60970 OG Rev A A Special Note for DEC Computer Users 1 2 3 DA900 AddressRight Printer 4 Hold F2 during bootup Choose advanced and then integrated peripherals Change parallel port settings using plus and minus keys to Parallel Port 378 IRQ7 Parallel Port Mode ECP DMA1 or ECP DMA3 Save settings Connect the female end of the power cord to the power receptacle located on the right side of the printer as shown below Plug the male end of the power cord into a grounded outlet Avoid switched outlets and those that share circuits with machines that have heavy current demand such as air conditioners refrigerators etc Also please review the safety information in Chapter 1 Introduction of this guide Once you ve connected the cable press the printer s power switch to the I ON position The printer control panel should read Printer Offline 4 9 4 Setting Up Your Printer 11 Install the Follow the installation instructions on the CD ROM furnished Print Driver with your printer 4 10 SV60970 OG Rev A Printer Adjustments About this Chapter RR 5 2 1 Set the Separator CT
58. plications DBase ll IV V a type of database associated with Microsoft FoxPro Database a list of records of identical structure although the content of each record varies Each record contains one or more pre defined fields Database Mode the mode which displays the database addresses that will print with the template displayed Database Step Direction a menu choice from Edit which allows you to change the direction in which the database is printed Delimiter symbol used to separate database fields delimiters can be tabs spaces commas quotation marks or carriage returns Design Mode the mode which displays the fields that you have selected for the template addresses Destination Address a menu selection which brings you to the destination address text block editor to choose information to be printed in the destination address on your media and information to be taken from the database field if any SV60970 OG Rev A A 3 lt X o D Q Q lt A Appendix A Glossary DPI Dots Per Inch A measurement of print resolution The higher the number the better the print quality Driver the software driver for the printer Enter Key the key on the printer control panel which engages the feeder Envelope Designer Plus the software you use to design an envelope template attach a mailing list and print Envelope Size Window a screen used to set the exact size
59. re permanently attached to each another as are heads 2 and 3 Heads 1 and 6 are independent with independent bands Thus the Six heads print the information contained in four bands In this configuration the DA900 has two 1 inch bands and two 1 2 inch bands The envelope layout editor in Envelope Designer Plus attempts to duplicate the physical layout and limitations of the DA900 printer For example while you may overlay bands 1 and 2 since they are on separate rails on the printers you cannot overlay or place band 1 under band 4 since heads 1 and 6 are on the same rail SV60970 OG Rev A DA900 AddressRight Printer B i Envelope Designer Plus Untitled ENV inl xi File Edit view Addresses Help Envelope Size Env Monarch 3 7 8 x 7 1 2 in y 3875 Pitney Bowes One Elmcroft Road N Stamford CT 06926 0700 kh EN ed E a El Mr Warren Piece 1313 Mockingbird Lane Wisteria CT 06926 Hholbalhalhin Sm epee PL Pe ee ee EI E Personal and Confidential For Help press Fi eZ A typical envelope layout as it appears in Envelope Designer Plus It shows the location of printheads 1 through 6 on the right side The six printhead bands are shown as clear ar eas non printing areas are crosshatched In the example above the destination address is printed by printheads 2 and 3 and the message line by printhead 1 You can physically position the printheads by relating the bands to t
60. rmation from the computer 8 Test Print Prints a test envelope to verify print quality and feed 3 4 SV60970 OG Rev A DA900 Printer Control Panel Messages SV60970 OG Rev A DA900 AddressRight Printer 3 PRINTER OFFLINE Printer is waiting for data and the main drive motor is off This message appears when you turn the power on PRINTER ONLINE The main drive motor is on and waiting for the feeder to be turned on PRINTING Both main drive and feeder are on Printer is feeding media and printing If no media is in the hopper the printer shuts down after one half second SETUP MENU The printer is in Setup Mode SERVICE MENU The printer is in Service Mode TEST PRINTING The printer is in Test Mode Press ENTER to print a test sheet ENTER TO FEED Press the ENTER key to engage the feeder ENTER TO STOP FEED Press the ENTER key to disengage the feeder OUT OF PAPER The paper sensor does not detect media within one half second of starting the feeder OPERATOR STOP The operator caused the printer to stop printing REMOTE STOP The software stopped the printer from printing PAPER JAM Paper jam detected Setup Menu Functions To place the printer in Setup Mode hold the MENU key for two seconds Use the and keys to move through the functions TOTAL COUNT Displays the total pieces fed PR W990 Displays the current version of BIOS software 3 5 eo o lt a Q ic jud
61. s a Cartridge Enter to use Bulk Ink Head 4 Uses a Cartridge Enter to use Bulk Ink Head 5 Uses a Cartridge Enter to use Bulk Ink Head 6 Uses a Cartridge Enter to use Bulk Ink eo o lt m Q ic jud P Q 3 I e 5V60970 OG Rev A 3 7 3 Meet the DA900 Printer Notes 3 8 SV60970 OG Rev A Setting Up Your Printer About this Chapter 4 2 1 Choose a Location for the Imidls i e E E 4 2 2 Unpack the Printer and Check Content BERE 4 2 3 Remove the Plastic 4 3 4 Remove the Foam BRE 4 3 5 Attach the Side Guides RE 4 4 6 Install the Ink Cartridges 4 4 7 Install the Bulk Ink Cartridge 4 6 8 Connect to Your Ore 91 0 V1 77 4 8 9 Connect to ndo 17 7 RR 4 9 10 Turn on the Pinte 10 0 0esseeseeees 4 9 11 Install the Print Driver 4 10 4 Setting Up Your Printer About this Chapter Your printer is normally installed by your Pitney Bowes Customer Service Representative We ve included these instructions for your convenience in the event you need to move your printer and reinstall it To install your printer and software follow steps 1 through 10 in this chapter 1 Choose a Good Choose a stable safe surface for your printer Location 2 Unpack the As you remove the contents from the box check all parts Printer against the list below
62. ters MI eer cerry B 2 Printheads and Bands ARR B 2 Color a ee ne eee B 4 Unprintable Areas B 4 Dual Purpose Rule RR B 5 Other Printer Characteristics B 5 Compatibility ISSU S 2 22 0000000seere B 6 B Appendix B Application Notes Fixed Head Versus Shuttle Head Printers Printheads and Bands B 2 Fixed head printers differ from shuttle head printers in a few very important ways The DA900 is a fixed head printer with six print heads that operate on four bands Each print head is able to print 1 2 inch of your layout Therefore the DA900 is able to print a total of three inches of text and or graphics This differs from shuttle head printers which are able to print your entire envelope layout The trade off in print area is improved speed By fixing the location of the print heads printing can occur at a high speed as media is moved under the heads Designing an envelope layout for the DA900 also im poses different requirements than those associated with a typical shuttle head printer With the three inch printable area spread across six heads it is criti cal that you think about what information must be placed where on the mailpiece In this regard Enve lope Designer Plus which is furnished with the printer is an excellent tool that can help you layout the mailpiece within the limitations imposed by a fixed head printer By default heads 4 and 5 a
63. ti ied 8 8 No Barcode Prints ierat hara naa 8 8 Prints Wrong Incomplete Information 8 8 Not All List Addresses Print 8 8 Extra Lines Lost Data 8 8 Wrong Colors Print 8 9 Addresses Print off Media 8 9 Addresses Print too High or Low 8 9 Addresses Print Upside Down 8 9 Printer Errors aaa aaae aaa aana aeaii 8 10 Supplies and Options Supplies and Accessories 9 2 How lo Order erranen nesine aie asaini 9 3 OptONS sirrcna ninan a aiii iaai 9 3 Appendices A Glossary 22 eee a araa A 1 B DA900 Application Notes B 1 Fixed Head Versus Shuttle Head Printers ccccccccccccccccnrecreeneeenees B 2 Printheads and Bands B 2 CONOR uds ded catideez a duds piedad lion pud eade B 4 Unprintable Areas c erneeenen B 4 Dual Purpose Ruler B 5 Other Printer Characteristics B 5 Compatibility Issues B 6 Index SV60970 OG Rev A 1 Introduction About Your Printer BRE 1 2 What s in this BOOK eere eren nennen nnn 1 3 What Do I Need to Know eene nnn 1 3 Important Safety Notes i ren aaa ieena
64. tput area 3 3 P Paper jams 8 4 Paper size selecting 6 6 Paper Thickness Adjustment 3 4 Parallel port 2 5 Phone support 8 2 Poor print quality 8 6 8 7 8 8 Portrait mode selecting 6 5 Power connection 4 9 turning on 4 9 Power panel 3 3 Power problems 8 3 Print blurry 8 6 Colors 1 2 slanted skewed 8 6 streaking smearing 8 7 too light 8 6 Print driver accessing the 6 3 feed delay 6 9 inverted printing 6 10 language selection 6 11 making DA900 the default 6 2 paper size selection 6 6 print quality settings 6 8 printhead position fine adjustment 6 7 Print quality settings for 6 8 Printer characteristics B 5 errors 8 10 fails to respond to software 8 4 preferences 6 5 properties window 6 4 Printer Components Location of 3 2 3 8 Feed Ramp 3 2 Input Area 3 2 3 3 Interface Panel 3 2 3 3 Separators 3 2 3 3 Side Guides 3 2 Printer Control Panel Messages 3 5 Printhead bands B 2 cleaning 7 6 color cartridges 5 8 ganging B 3 head info 5 8 locking knobs 5 8 lowering 5 6 nozzles purging 7 6 position 6 7 position adjustment 5 8 sliding 5 9 Printing problems 8 4 8 5 Prints garbage 8 8 wrong incomplete information 8 9 R Reset 3 4 Ruler 5 4 Ruler dual purpose B 5 S Safety Notes 1 4 1 5 Separator 5 4 locking lever 5 4 Separator tips ordering 9 3 replacing 7 8 Side guides 8 3 adjustment 5 5 installing the 4 4 Space between lines not uniform 8 6 Specifications computer requirements 2 5 elec
65. trical 2 4 environmental requirements 2 4 2 6 media size 2 2 media types 2 2 performance 2 4 printer output 2 3 Spot color B 4 Stapling warning against 2 2 Static electricity 8 3 Supplies ordering 9 3 ordering by phone 9 3 SV60970 OG Rev A DA900 AddressRight Printer Supplies and accessories 9 2 WwW Supply catalog requesting a 9 3 W980 Stacker 2 5 Weight 2 4 T White lines streaks in print 8 7 i World Wide Web Technical support phone number Pitney Bowes URL 8 2 1 800 537 2488 8 2 Wrong incomplete information prints 8 8 Test page printing a 6 4 Test Print 3 4 Test Print Key 3 4 Throughput average 2 4 Transport Door 3 3 Troubleshooting address prints high or low 8 9 prints off media 8 9 prints upside down 8 9 blurry print 8 6 extra lines print 8 8 feeding problems 8 3 intermittent feeds 8 3 multiple feeds 8 4 no barcode 8 8 no print on media 8 5 paper jams 8 4 poor print quality 8 6 8 7 8 8 power problems 8 3 print slanted skewed 8 6 print streaking smearing 8 7 print too light 8 6 printing problems 8 4 8 5 prints garbage 8 8 some addresses do not print 8 8 space between lines not uniform 8 6 static electricity 8 3 white lines streaks in print 8 7 wrong colors print 8 9 wrong incomplete information prints 8 8 U Unprintable areas B 4 Upper exit rollers adjustment 5 9 URL for Pitney Bowes 8 2 SV60970 OG Rev A l 5 8E PitneyBowes One Elmcroft Road Stamford Connecticut 06926 0
66. um of 0 048 inch or accelerate it up to a maximum of 0 048 inch The default normal value is 0 Click OK when you ve entered the values you want The recommended adjustment process is 1 Use Envelope Designer Plus to determine correct printhead position Note the location of the printhead bands relative to the ruler displayed in the envelope template 2 Physically position the printheads See Chapter 5 3 Run several test pieces to check the alignment of text and graphic elements 4 If fine adjustment is required enter an adjustment value for the appropriate printhead s Continue to ad just in small increments and repeat tests until align ment is satisfactory 6 7 p 0 2 eo ju o I lt e 6 Using the DA900 Print Driver Advanced Options Print Quality x Resolution in DPI 150 DPI Belt speed IPS 22 m zl Cancel The settings in this dialog box determine print quality e 150 dpi is equivalent to draft quality e 300 dpi is equivalent to near letter quality e 600 dpi is equivalent to letter quality The higher the resolution setting and the slower the belt speed the sharper the print quality High resolution print ing lowers average throughput When you ve made your selections click on OK NOTE When 600 dpi is selected the only available belt speed is 22 Choosing an acceptable resolution for your particular job is a matter of finding the right bal
67. y from moving parts To reduce the risk of fire or electrical shock DO NOT attempt to disassemble this machine If service is required contact Pitney Bowes customer service Use only Pitney Bowes approved and supplied ink cartridges and cleaners Avoid touching moving parts or materials while the machine is in use Before clearing a jam be sure machine mechanisms come to a complete stop Use the equipment only for its intended purpose Always follow the specific occupational safety and health standards prescribed for your workplace Turn off the machine and unplug power cords at the end of the working day to reduce the risk of injury 1 5 1 Introduction Notes 1 6 SV60970 OG Rev A Specifications Media ReqQuir MentS s1010sssseseseeeenees 2 2 Printer QO utp ut r a eee eee 2 3 Physical Equipment Specifications 2 4 Performance Specifications 2 2 2 4 Environmental Requirements 2 4 Computer Requirements 2 5 OPTIONS entes c 2 5 2 Specifications Media Requirements 2 2 For best results make sure your material fully conforms to our published specifications See the table below and the material notes that follow Media Size The DA900 can print on the following range of material sizes Width Height Thickness Maximum 17 13 5 0 375 Minimum 5 3 5 0 004 Stapling Clipping IMPORTANT Never run stapled or paper clipped me

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