PayPal Moneris - 2009 - Receipts Specifications
Contents
1. CODES 101 102 103 104 105 106 107 108 109 110 111 ISO CODES FID X 96 96 96 57 Q7 65 96 Q7 65 96 MONERIS DESCRIPTION Place Call NEG File Problem CAF Problem Card Not Supported Amount Over Maximum Over Daily Limit CAF Problem Advance Less Than Minimum Number Of Times Used Exceeded Delinquent TERM MESSAGE ENGLISH FRENCH Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Invalid Card Carte Non Valide Over Retailer Limit Magasin Limite D passer Usage Exceeded Usage Exc d e Re Try System Problem Recommencer Probleme Syst me Over Retailer Limit Magasin Limite D passer Usage Exceeded Usage Exc d e Re Try System Problem Recommencer Probleme Syst me SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Invalid Card Refer To Branch Carte Non Valide Voyez Votre Suc Cannot Process Over Store Limit Non Traitable Magasin Lim Excd Usage Exceeded Refer To Branch Usage Exceeded Voyez Votre Suc Cannot Process Please Re Try Non Traitable Recommencez S V P Ca2. reserves the right to make changes to any information herein without further notice Contents PIGIACG gt s Z S al s Gk ee Q TTE 5 Chapter 1 Moneris Merchant Certification 7 Chapter 2 Credit Card Transaction Record Formats 9 Approval Decline Messages 20 Requirements for Internet Transaction Receipts 21 Chapter 3 Moneris Response Codes 25 October 2009 E Contents 4 October 2009 Preface This document the Moneris Receipts Specification has been produced to assist retailers in implementing the Receipt requirements for the Card Payment Interface system It covers requirements and recommendations for creating credit transaction receipts for customer and Merchant copies NoTE Please dispose of all previous versions of this manual Also please note the Documentation Feedback Report located in the forward pages we encourage your comments and suggestions Moneris Receipts Specification October 2009 Revision History 6 October 2009 Moneris Receipts Specification Moneris Merchant Certification Every new Moneris merchant must be certified by Moneris regarding the Moneris Solutions Credit Receipt Specification for POS Card Processing Systems The steps for certification are L Review the Moneris Solutions Credit Receipt Specification for
3. POS Card Processing Systems Guide Merchant will format receipts to Moneris Solutions receipt specification Merchant will work with Moneris Solutions Client Integration Specialist to schedule a User Acceptance Test UAT and receipt validation with the Moneris Development Help Desk DHD The DHD can be contacted via e mail at DevelopmentHelpDesk moneris com Moneris DHD will setup merchant on DHD test environment to process test transactions Moneris DHD will provide test script to merchant When testing is complete merchant will submit transaction receipts to Moneris DHD for final approval When the receipts have been reviewed Moneris DHD will provide feed back with approval or requirement changes If approved Moneris Solutions will provide a certification letter to the merchant Those not approved will receive results as to required changes PayPal merchants not attaining certification will be required to schedule a future UAT with Moneris Solutions DHD Moneris Receipts Specification October 2009 pss Moneris Merchant Certification 8 October 2009 Moneris Receipts Specification Credit Card Transaction Record Formats The following is a suggested layout for an English language Credit card CTR using a 40 column printer Note that most fields here shown are the same as for a Debit CTR with the addition of the card expiry date and provision for the cardholder s signature Two copies of the CTR are requi
4. PROVINCE X1X 1X1 TYPE ACHAT COMPTE VISA N DE CARTE 4998 DATE HEURE 19 MAR 2000 10 03 19 REFERENCE 66000135 0010010051 M AUTOR 9182 APPROUV E MERCI SIGNATURE IMPORTANT conserver cette copie pour vos dossiers LE TITULAIRE VERSERA CE MONTANT A L EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT Moneris Receipts Specification Credit Card Transaction Record Formats MOTO APPROVED PURCHASE USING A VISA CARD ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 TYPE PURCHASE ACCT VISA CARD NUMBER 4098 DATE TIME 19 MAR 2000 10 03 19 REFERENCE 66000135 0010010051 M AUTHOR 9182 01 APPROVED THANK YOU 027 SIGNATURE TO or MO Important Retain this copy for your records Moneris Receipts Specification FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE PROVINCE X1X 1X1 TYPE ACHAT COMPTE VISA NADE CARTE 71908 DATE HEURE 19 MAR 2000 10 03 19 REFERENCE 66000135 0010010051 M AUTOR 9182 01 APPROUV E MERCI 027 SIGNATURE TO Or MO IMPORTANT conserver cette copie pour vos dossiers October 2009 19 20 Credit Card Transaction Record Formats Approval Decline Messages Approval Decline Messages Except for cancelled transactions and timed out transactions the CTR customer message must be preceded by the ISO response code Moneris response code must follow th
5. Voyez Votre Suc Card Is Not Set Up Refer To Branch Carte Inactive Voyez Votre Suc Moneris Receipts Specification October 2009 27 ES Moneris Response Codes 28 MONERIS RESPONSE CODES 062 063 064 065 066 067 068 069 070 071 ISO CODES FID X 96 96 14 RA 96 77 96 06 92 92 MONERIS DESCRIPTION PBF Update Error Invalid Authorization Type Bad TRACK 2 Adjustment Not Allowed Invalid Credit Card Advance Increment Invalid Transaction Date PTLF Error Bad Message Error No IDF Invalid Route Authorization TERM MESSAGE ENGLISH FRENCH Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try Invalid Card Recommencer No Carte Non Valide Exceeds Correction Limit Correction Limite D passer Re Try System Problem Recommencer Probleme Syst me Re Try Edit Error Recommencer Erreur Edition Re Try System Problem Recommencer Probleme Syst me Re Try Edit Error Recommencer Erreur Edition Invalid Card Carte Non Valide Invalid Card Carte Non Valide SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot P
6. 20 00 2 00 22 00 CDN Transaction Type Sale Note 9 10 Purchaser s Information Name John Smith Address 123 Main Street Cityville Ontario N2N 2N2 CANADA RETURNS amp REFUND POLICY No Refunds or Returns after 90 days after the purchase date Notes 1 Merchant s company name 2 Merchant s online address October 2009 Moneris Receipts Specification Credit Card Transaction Record Formats Requirements for Internet Transaction Receipts Notes 3 Reference Number This is used as the unique transaction identifier It is to be derived by combining Moneris Solutions terminal device ID and shift batch sequence numbers into one field 4 Response Code 5 Authorization Code 6 Transaction Date and Time Transaction time must reflect the local time of the payment server 7 Transaction Type 8 Description of goods and services purchased 9 Total transaction amount 10 Currency e g CDN or US 11 Cardholder s Name and Address Include the Shipping Address if it is different from the Cardholder s address 12 Returns Refund Policy if restricted Moneris Receipts Specification October 2009 23 Credit Card Transaction Record Formats Requirements for Internet Transaction Receipts 24 October 2009 Moneris Receipts Specification Moneris Response Codes The following table lists the Moneris Response Codes located in the last three bytes of the SPDH Header P 48 as well as the co
7. ARDHOLDER AGREEMENT Moneris Receipts Specification FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE PROVINCE X1X 1X1 TYPE AVIS D ACHAT COMPTE VISA N DECARTE 3 4998 DATE HEURE 19 MAR 2000 10 03 19 REFERENCE 66000135 0010010051 M AUTOR 9182 APPROUV E MERCI SIGNATURE IMPORTANT conserver cette copie pour vos dossiers LE TITULAIRE VERSERA CE MONTANT A L EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT October 2009 17 ps Credit Card Transaction Record Formats Transactions Processed Under Floor Limit From A SAF File This type of transaction is always sent as a Purchase A manual imprint of the cardholder s card MUST be saved along with the merchant s copy of the transaction receipt in the merchant s records The CTR for a SAF transaction follows the pattern for all credit cards however the control flag for SAF changes to 1 and the Authorization Number is always provided for Voice Authorizations ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 TYPE PURCHASE ACCT VISA CARD NUMBER TE OO DATE TIME 19 MAR 2000 10 03 19 REFERENCE 66000135 0010010051 M AUTHOR 9182 APPROVED THANK YOU SIGNATURE Important Retain this copy for your records CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT October 2009 FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE
8. ESPONSE CODES 100 91 Unable To Process Transaction Invalid Request Contact Moneris Help Desk for repeat declines TERM MESSAGE ENGLISH FRENCH Over Retailer Limit Magasin Limite D passer Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try PIN Error Recommencer NIP Erron Re Try Invalid Card Recommencer No Carte Non Valide Re Try System Problem Recommencer Probleme Syst me Re Try Invalid Card Recommencer No Carte Non Valide Re Try System Problem Recommencer Probleme Syst me SPED MESSAGE ENGLISH FRENCH Cannot Process Over Store Limit Non Traitable Magasin Lim Excd Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P PIN Error Please Re Try NIP Erron Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Moneris Receipts Specification October 2009 31 ES Moneris Response Codes 32 MONERIS RESPONSE
9. Emetteur Non Relie Re Try Edit Error Recommencer Erreur Edition Card Not Supported Carte Non Accept e SPED MESSAGE ENGLISH FRENCH Cannot Process Over Store Limit Non Traitable Magasin Lim Excd Cannot Process Please Re Try Non Traitable Recommencez S V P Card Not Set Up Refer To Branch Carte Inactive Voyez Votre Suc Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process System Problem Non Traitable Probleme Syst me Cannot Process Please Re Try Non Traitable Recommencez S V P Not Approved No POS Access Refus e Pas Acces Au Tpv October 2009 Moneris Receipts Specification Moneris Response Codes MONERIS ISO RESPONSE CODES CODES FID X MONERIS DESCRIPTION AMEX RESPONSE CODES DECLINES 426 02 AMEX Denial 12 427 07 AMEX Invalid Merchant 429 09 AMEX Account Error 430 10 AMEX Expired Card 431 11 AMEX Call Amex 434 15 AMEX Call 03 435 16 AMEX System Down 436 19 AMEX Call 05 437 42 AMEX Declined Call 438 50 AMEX Declined Call 439 51 AMEX Service Error 440 53 AMEX Call Amex 441 0A AMEX Amount Error CREDIT CARD RESPONSE CODES DECLINES 475 06 CREDIT CARD Invalid Expiration Date TERM MESSAGE EN
10. Exc d e Limit Exceeded Limite Exc d e Limit Exceeded Limite Exc d e SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Invalid Card Refer To Branch Carte Non Valide Voyez Votre Suc Cannot Process System Problem Non Traitable Probleme Syst me Cannot Process Please Re Try Non Traitable Recommencez S V P Not Approved Not Available Refus e Manque De Fonds Limit Exceeded Refer To Branch Limite Exc d e Voyez Votre Suc Cannot Process Please Re Try Non Traitable Recommencez S V P Limit Exceeded Refer To Branch Limite Exc d e Voyez Votre Suc Limit Exceeded Refer To Branch Limite Exc d e Voyez Votre Suc Limit Exceeded Refer To Branch Limite Exc d e Voyez Votre Suc Moneris Receipts Specification October 2009 29 ES Moneris Response Codes 30 MONERIS RESPONSE CODES 082 083 084 085 086 087 088 089 090 ISO CODES FID X 65 61 96 40 96 Q7 96 62 96 96 MONERIS DESCRIPTION Number Of Times Used Exceeded Maximum Refund Credit Reached Duplicate Transaction Authorization Number Has Already Been Corrected By Host Inquiry Not Allowed Over Floor Limit Maximum Number Of Refund Credit By Retailer Place Call CAF Status Inactive Or Closed Referral File Full NEG File Problem TERM MESSAGE ENGLISH FRENCH U
11. GLISH FRENCH Call AMEX 12 Appeler AMEX 12 Invalid Merchant Marchand Inconnu Account Error Re Try Compte Erron Recommencer Expired Card Carte Expir e Call AMEX Appeler AMEX Call AMEX 03 Appeler AMEX 03 System Down Syst me En Panne Call AMEX 05 Appeler AMEX 05 Declined Call AMEX Refus e Appeler AMEX Declined Call AMEX Refus e Appeler AMEX Service Error Erreur De Service Call AMEX Appeler AMEX Amt Error Retry Montant Erron Recommencer Declined Invalid Expiry Date Refus e Date Expir e Non Valide SPED MESSAGE ENGLISH FRENCH Moneris Receipts Specification October 2009 35 ES Moneris Response Codes MONERIS ISO RESPONSE CODES TERM MESSAGE SPED MESSAGE CODES FID X MONERIS DESCRIPTION ENGLISH FRENCH ENGLISH FRENCH 476 03 CREDIT CARD Invalid Declined 12 Transaction Rejected Refus e 13 15 19 TI 91 96 477 14 CREDIT CARD Refer Call Declined Unknown Account Refus e Compte Inconnu 478 41 CREDIT CARD Decline Pick Declined Up Card Call 41 Hold Card Call Refus e 41 Garder Carte Appeler 479 04 CREDIT CARD Decline Pick Declined 42 Up Card Pick Up Card Refus e Garder Carte 480 07 CREDIT CARD Decline Pick Declined 43 Up Card 43 Hold Card Call Refus e 43 Garder Carte Appeler 481 05 CREDIT CARD Decline Declined 50 Refus e 51 57 58 62 65 80 93 482 54 CREDIT CARD Expired Card Declined Expi
12. GREEMENT FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE PROVINCE X1X 1X1 TYPE AVIS D ACHAT COMPTE MASTERCARD DATE HEURE 19 2000 10 30 30 REFERENCE 66000135 0010010080 5 AUTOR 582401 01 APPROUV E MERCI 027 SIGNATURE IMPORTANT conserver cette copie pour vos dossiers LE TITULAIRE VERSERA CE MONTANT A L EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT Note Card Entry Indicator for Completion transactions must match the original pre authorization For example if the transaction was originally electronically pre authorized with a swiped entry then the completion message must print S or Swiped on the CTR October 2009 Moneris Receipts Specification Credit Card Transaction Record Formats Transactions Processed Over Floor Limit From A SAF File This type of transaction is always processed as a Pre Authorization Advice A manual imprint of the cardholder s card MUST be saved along with the merchant copy of the transaction receipt CTR in the merchant s records ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 TYPE PRE AUTH ADVICE ACCT VISA CARD NUMBER 884998 DATE TIME 19 MAR 2000 10 03 19 REFERENCE 4 66000135 0010010051 M AUTHOR 9182 APPROVED THANK YOU SIGNATURE Important Retain this copy for your records CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO C
13. PayPal Moneris Receipts Specification Moneris Receipts Specification Document Number 200044 en US 200910 2009 PayPal Inc All rights reserved PayPal is a registered trademark of PayPal Inc The PayPal logo is a trademark of PayPal Inc Other trademarks and brands are the property of their respective owners The information in this document belongs to PayPal Inc It may not be used reproduced or disclosed without the written approval of PayPal Inc Copyright PayPal All rights reserved PayPal Europe S r l et Cie S C A Soci t en Commandite par Actions Registered office 22 24 Boulevard Royal L 2449 Luxembourg R C S Luxembourg B 118 349 Consumer advisory The PayPal payment service is regarded as a stored value facility under Singapore law As such it does not require the approval of the Monetary Authority of Singapore You are advised to read the terms and conditions carefully Notice of non liability PayPal Inc is providing the information in this document to you AS IS with all faults PayPal Inc makes no warranties of any kind whether express implied or statutory with respect to the information contained herein PayPal Inc assumes no liability for damages whether direct or indirect caused by errors or omissions or resulting from the use of this document or the information contained in this document or resulting from the application or use of the product or service described herein PayPal Inc
14. Restricted Carte Restreint Failed to Initialize Merchant ID Error No Match on PINPAD Contact Help Centre Failed to Initialize Printer ID Error Failed to Initialize Poll Code Error Failed to Initialize Concentrator ID Err Terminal Data Error Contact Help Centre Duplicate Terminal Name Table Full Table Pleine No Activity Aucune Activite SPED MESSAGE ENGLISH FRENCH Moneris Receipts Specification October 2009 39 ES Moneris Response Codes MONERIS ISO RESPONSE CODES TERM MESSAGE SPED MESSAGE CODES FID X MONERIS DESCRIPTION ENGLISH FRENCH ENGLISH FRENCH 989 MAC Error on Transaction 95 System Problem Initialization and Handshake Probleme Syst me Most often this indicates that the wrong keys have been injected into a device 40 October 2009 Moneris Receipts Specification
15. TRAT ADHERENT Moneris Receipts Specification Credit Card Transaction Record Formats E Sample CTR for Credit Only Pre Authorization Transaction With Tip Line Moneris Test Site 3250 Bloor St West 12th Flr East Tower Toronto ON M8X 2X9 TRANSACTION PRE AUTHORIZATION ACCOUNT VISA CARD NUMBER sss 5311 DATE TIME 1999 01 27 08 11 09 SEQUENCE 66000135 0010020090 M AUTHOR 004413 AMOUNT 2 00 04 APPROVED THANK YOU 028 SIGNATURE IMPORTANT Retain this copy for your records Cardholder will pay card issuer above amount pursuant to Cardholder Agreement Moneris Receipts Specification October 2009 13 ps Credit Card Transaction Record Formats APPROVED REFUND USING A MANUALLY ENTERED AMERICAN EXPRESS CARD ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE 1X1 TYPE REFUND ACCT AMEX CARD NUMBER S005 DATE TIME 19 MAR 2000 10 10 10 REFERENCE 66000135 0010010060 M AUTHOR 49023 00 APPROVED THANK YOU 025 SIGNATURE Important Retain this copy for your records October 2009 FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE PROVINCE X1X 1X1 TYPE REMISE D ACHAT COMPTE AMEX 5005 DATE HEURE 19 MAR 2000 10 10 10 REFERENCE 66000135 0010010060 M AUTOR A49023 00 APPROUV E MERCI 025 SIGNATURE IMPORTANT conserver cette copie pour vos dossiers Moneris Receipts Spe
16. cess Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P PIN Error Please Re Try NIP Erron Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Moneris Receipts Specification October 2009 33 ES Moneris Response Codes 34 MONERIS RESPONSE CODES 204 205 206 207 208 209 210 212 251 252 ISO CODES FID X Q7 13 56 71 06 12 87 91 13 40 MONERIS DESCRIPTION Amount Over Maximum Invalid Advance Amount CAF Not Found Invalid Transaction Date Invalid Expiration Date Invalid Transaction Code PIN Key Sync Error Destination Not Available Error On Cash Amount Debit Not Supported TERM MESSAGE ENGLISH FRENCH Over Retailer Limit Magasin Limite D passer Re Try Edit Error Recommencer Erreur Edition Card Is Not Set Up Carte Inactive Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Issuer Not Online
17. cez S V P Moneris Receipts Specification October 2009 37 ES Moneris Response Codes 38 MONERIS RESPONSE CODES 810 811 821 877 878 880 881 882 889 898 899 900 901 ISO CODES FID X 68 96 58 81 82 88 63 84 75 54 MONERIS DESCRIPTION System Timeout No response from Moneris Host Contact Moneris Help Desk for repeat declines System Error Bad Response Length Invalid PIN Block PIN Length Error Final Response Packet of a Multi Packet Transaction Continuation Response Packet of a Multi Packet Transaction Download Aborted MAC Key Sync Error Bad MAC value Bad Sequence Number Terminal must handle this internally Resend Transaction Capture PIN Tries Exceeded Capture Expired Card TERM MESSAGE ENGLISH FRENCH Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Re Try PIN Error Recommencer NIP Erron General Failure Re Try Edit Error Recommencer Erreur Edition Excess PIN Tries Trop Erreurs NIP Expired Card Carte Expir e SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Pleas
18. cification Credit Card Transaction Record Formats Es APPROVED PRE AUTH USING A SWIPED MASTERCARD ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 TYPE PRE AUTH ACCT MASTERCARD CARDINUMBER DATE TIME 19 MAR 2000 10 20 20 REFERENCE 66000135 0010010070 S AUTHOR 582401 01 APPROVED THANK YOU 027 SIGNATURE Important Retain this copy for your records CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT Moneris Receipts Specification FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE PROVINCE X1X 1X1 TYPE AUTORIZATION COMPTE MASTERCARD CAFE MSS TOS DATE HEURE 19 MAR 2000 10 20 20 REFERENCE 66000135 0010010070 S AUTOR 582401 01 APPROUV E MERCI 027 SIGNATURE IMPORTANT conserver cette copie pour vos dossiers LE TITULAIRE VERSERA CE MONTANT A L EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT October 2009 15 ps Credit Card Transaction Record Formats APPROVED COMPLETION USING A SWIPED MASTERCARD ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 TYPE PRE AUTH ADVICE ACCT MASTERCARD CARD NUMBER DATE TIME 19 MAR 2000 10 30 30 REFERENCE 66000135 0010010080 S AUTHOR 582401 01 APPROVED THANK YOU 027 SIGNATURE Important Retain this copy for your records CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER A
19. e Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P PIN Error Please Re Try NIP Erron Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P October 2009 Moneris Receipts Specification Moneris Response Codes FEN MONERIS ISO RESPONSE CODES CODES FID X MONERIS DESCRIPTION 902 05 Capture NEG Capture 903 05 Capture CAF Status 3 904 05 Capture Advance less than Minimum 905 05 Capture Num Times Used 906 05 Capture Delinquent 907 05 Capture Over Limit Table 908 05 Capture Amount Over Maximum 909 05 Capture Capture ADMIN RESPONSE CODES 960 00 Initialization Failure No Match on Merchant ID 961 00 Initialization Failure No Match on PINPad 962 Initialization Failure No match on Printer ID 963 05 Initialization Failure No Match On Poll Code 964 05 Initialization Failure No Match On Concentrator ID 965 05 Invalid Software Version Number 966 Duplicate Terminal Name 970 Terminal Clerk Table Full 983 Clerk Totals Unavailable selected Clerk IDs do not exist or have zero totals TERM MESSAGE ENGLISH FRENCH Card Restricted Carte Restreint Card Restricted Carte Restreint Invalid Amount Montant Non Valide Max Use Exceeded Usage Max Exc d Account Problem Compte Probl me Exceeds Limit Limite Exc d e Invalid Amount Montant Non Valide Card
20. e customer message except for reversals cancelled transactions or timed out transactions CTR Customer Message Format WITH RESPONSE CODES WITHOUT RESPONSE CODES 99 lt customer message gt XXX lt customer message gt Where 99 ISO response code XXX Host response code CTR Customer Message Examples MESSAGE FOR ENGLISH Approval 99 Approved Thank You XXX Cancellation Transaction Cancelled Terminal Time out Transaction Not Completed Reversal Transaction Not Completed All Credit card declines 99 Transaction Not Approved XXX Debit card declines with ISO 99 Transaction Not Approved XXX Codes 05 51 54 55 57 58 61 62 65 75 82 92 All other Debit card declines 99 Transaction Not Completed XXX Store amp Forward SAF Approved Thank You FRENCH 99 Approuv e Merci Operation Annul e Operation non Execut e Operation non Execut e 99 Operation Refus e XXX 99 Operation Refus e XXX 99 Operation non Complet e XXX Approuv e Merci NorE Response codes are not required for cancellations Response codes are not required for time outs or reversals When a SPED with a Moneris application is used this message should be used when a SPED returns Condition Code 307 October 2009 Moneris Receipts Specification Credit Card Transaction Record Formats Requirements for Internet Transaction Receipts Requirements for Internet Transaction Receipts The custome
21. holder agreement is optional on CTR s for Pre authorization Pre Authorization Completion Purchase and Refund Correction transactions Cardholder will pay card issuer above amount pursuant to Cardholder Agreement Le Titulaire versera ce montant L metteur conform ment au contract adh rent Note The merchant number is not to appear on the CTR Moneris Receipts Specification October 2009 ps Credit Card Transaction Record Formats NOTE 1 RETAILER NAME NOTE 2 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 NOTE 3 TYPE PURCHASE NOTE 4 ACCT VISA NOTE 5 NOTE 6 NOTE 7 CARD NUMBER 4008 NOTE 8 DATE TIME 19 MAR 2000 09 28 43 NOTE 10 REFERENCE 66000135 0010010010 S NOTE 9 NOTE 11 AUTHOR 080252 NOTE 12 INVOICE NUMBER IIIIIII PROMO CODE PPPPPP NOTE 13 99 CUSTOMER MESSAGE XXX NOTE 14 SIGNATURE NOTE 15 IMPORTANT Retain this copy for your records NOTE 16 CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT Note Title Explanation 1 Retailer name The name of the store 2 Store address The postal address of the store 3 Transaction identification The type of transaction e g purchase 10 October 2009 Moneris Receipts Specification Credit Card Transaction Record Formats em Note 4 Title Account type Amount Primary Account Number Date time of transaction Unique transaction ID Swipe manual indicator Authorization number In
22. nnot Process Over Store Limit Non Traitable Magasin Lim Excd Usage Exceeded Refer To Branch Usage Exceeded Voyez Votre Suc Cannot Process Please Re Try Non Traitable Recommencez S V P October 2009 Moneris Receipts Specification Moneris Response Codes MONERIS ISO RESPONSE CODES CODES FID X 112 96 113 68 96 115 96 121 96 122 81 SYSTEM ERROR RESPONSE CODES 150 06 200 06 52 53 201 55 202 13 203 96 Invalid Account MONERIS DESCRIPTION Over Table Limit Administration File Problem Unable To Validate PIN Security Module Down Merchant Not On File Advance Less Than Minimum Administrative Card Needed TERM MESSAGE ENGLISH FRENCH Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Re Try PIN Error Recommencer NIP Erron Re Try Edit Error Recommencer Erreur Edition Re Try System Problem Recommencer Probleme Syst me SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Pro
23. r must be provided a record of the transaction either by electronic means such as an emall or by surface mail if physical goods are being sent Changes to the required data on CTRs are e You must not send account data over the Internet to the customer Use a unique identification number to later retrieve account details It is preferable that you use the Moneris sequence number that is returned in the response e The URL Uniform Resource Locator or on line address must be included on the CTR e Adescription of the goods services must be provided e A list of any restrictions for refunds or returns e The Company s name MUST appear on the CTR not the Internet Provider s name e Amount currency code and authorization code MUST also be present Moneris Receipts Specification October 2009 21 22 Credit Card Transaction Record Formats Requirements for Internet Transaction Receipts Note 1 Note 2 Note 3 Note 4 Note 6 Note 8 Note 11 Note 12 ONLINE RECEIPT Merchant s Company Name 123 Main Street Townsville Ontario CANADA Tel 555 555 5555 Fax 555 555 5556 WWW COMPANYNAME COM Reference number 66 0010010010 Response Code Transaction Date and Time Order Number 1HHHHHHHHHHE Authorization Code 4HHHHHHHE Transaction Type Sale Note 5 Note 7 Order Information Quantity Item hour Services 1 Good Thing Sub total Taxes TOTAL Unit Price 10 00 10 00
24. red one for the cardholder and the other for the retailer The layout examples illustrated here are recommended so as to provide a clear and easily read CTR for the cardholder and to provide a consistent presentation to Moneris tracing staff A retailer may make layout changes subject to any hardware restrictions on his POS terminal All the compulsory fields are described in detail below MOTO RECEIPT For MOTO Transactions the merchant MUST write or print TO for a telephone order or MO for mail order on the signature line if the Transaction Receipt used for Deposit or retrieval purposes NorE All Fields shown on the example below are mandatory as per regulations and must be included on both the merchant and customer copy of a CTR for a Credit card transactions A retailer is free to add any additional information that improves the readability of the CTR NorE Card Entry Indicator for Completion transactions must match the original pre authorization For example if the transaction was originally electronically pre authorized with a swiped entry then the completion message must print S or Swiped on the CTR Note The expiry date MUST NOT be printed on the customer or merchant copy of the Credit Card CTR NorE The following statement MUST be included on all Customer receipts IMPORTANT retain this copy for your records IMPORTANT conserver cette copie pour vos dossiers Norte Cardholder agreement The below card
25. red Card Refus e Carte Expir e 36 October 2009 Moneris Receipts Specification Moneris Response Codes MONERIS RESPONSE CODES 483 484 485 486 487 489 490 ISO CODES FID X 01 60 61 02 69 78 81 82 84 85 MONERIS DESCRIPTION CREDIT CARD Refer CREDIT CARD Expired Card Refer CREDIT CARD Not Authorized CREDIT CARD CVV Cryptographic Error CREDIT CARD Invalid CVV CREDIT CARD Invalid CVV CREDIT CARD Invalid CVV SYSTEM DECLINE RESPONSE CODES 800 801 802 809 06 06 06 57 Bad Format Bad Data Invalid Clerk ID Bad Close TERM MESSAGE ENGLISH FRENCH Declined Refer Call to Issuer Refus e Referer l Appel l metteur Declined Refer Call to Issuer Refus e Referer l Appel l metteur Declined Refus e Declined Refus e Declined Refus e Declined Refus e Declined Refus e Re Try Edit Error Recommencer Erreur Edition Re Try Edit Error Recommencer Erreur Edition Invalid Clerk ID Commis Non Valide Re Try Trans Not Permitted Recommencer Op ration Non Permise SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommen
26. redit card transactions the signature forms the cardholder s authority for the transaction Note that only the retailer s copy requires the cardholder s signature the cardholder s copy does not This message must be included on all customer receipts When the cardholder agreement is used it is printed for credit Purchase Pre Authorization Pre Authorization Completion and Refund Correction transactions This is optional on the receipts Moneris Receipts Specification October 2009 11 ps Credit Card Transaction Record Formats EXAMPLES OF CREDIT CARD CTR S PRINTED ON A 40 COLUMN PRINTER APPROVED PURCHASE USING A SWIPED VISA CARD ENGLISH RETAILER NAME 123 STREET NAME TOWN CITY PROVINCE X1X 1X1 TYPE PURCHASE ACCT VISA CARD NUMBER 644998 DATE TIME 19 MAR 2000 10 03 19 REFERENCE 4 66000135 0010010050 S AUTHOR 9182 01 APPROVED THANK YOU 027 SIGNATURE Important Retain this copy for your records CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT October 2009 FRENCH RELEVE DE TRANSACTION NOM DU MARCHAND 123 NOM DE RUE VILLE PROVINCE X1X 1X1 TYPE ACHAT COMPTE VISA N DECARTE 34098 DATE HEURE 19 MAR 2000 10 03 19 REFERENCE 66000135 0010010050 S AUTOR 9182 01 APPROUV E MERCI 027 SIGNATURE IMPORTANT conserver cette copie pour vos dossiers LE TITULAIRE VERSERA CE MONTANT A L EMETTEUR CONFORMEMENT AU CON
27. rocess Over Store Limit Non Traitable Magasin Lim Excd Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Invalid Card Refer To Branch Carte Non Valide Voyez Votre Suc Invalid Card Refer To Branch Carte Non Valide Voyez Votre Suc October 2009 Moneris Receipts Specification Moneris Response Codes B MONERIS ISO RESPONSE CODES CODES FID X 072 96 073 92 074 63 83 86 91 075 14 076 51 077 61 078 09 94 079 61 080 61 081 61 MONERIS DESCRIPTION Card On National NEG File Invalid Route Service Destination Unable To Authorize Merchant Link not logged on Network Management Logon required Invalid PAN Length Low Funds Pre Auth Full Duplicate Transaction Maximum Online Refund Reached Maximum Offline Refund Reached Maximum Credit Per Refund Reached TERM MESSAGE ENGLISH FRENCH Re Try System Problem Recommencer Probleme Syst me Invalid Card Carte Non Valide Issuer Not Online Emetteur Non Relie Re Try Invalid Card Recommencer No Carte Non Valide Insufficient Funds Manque De Fonds Limit Exceeded Limite Exc d e Re Try System Problem Recommencer Probleme Syst me Limit Exceeded Limite
28. rresponding ISO Response Codes FID X The terminal and PINPad SPED messages will be returned in the FID g field A Moneris Response Code that is less than 050 indicates an approved transaction The Terminal Message text is a suggestion only and is not mandated by either Moneris or Interac It is strongly advised that discretion be used with sensitive messages such as INSUFFICIENT FUNDS if the terminal display is visible to persons other than the cardholder and the clerk Replacing the above message with a more general message such as DECLINED is recommended The ISO response code may be the same for more than one response e g 96 You need to check the Moneris response code as well MONERIS ISO RESPONSE CODES TERM MESSAGE SPED MESSAGE CODES FID X MONERIS DESCRIPTION ENGLISH FRENCH ENGLISH FRENCH APPROVED RESPONSE CODES 000 00 Approved Account Balances Approved Approved Included Approuv e Approuv e 001 00 Approved Account Balances Not Approved Approved 10 Included Approuv e Approuv e 002 00 Approved Country Club Approved Approved Approuv e Approuv e 003 00 Approved Maybe More ID Approved Approved Approuv e Approuv e 004 00 Approved Pending ID Sign Approved Approved 08 Paper Draft Approuv e Approuv e 005 00 Approved Blind Approved Approved Approuv e Approuv e 006 00 Approved VIP Approved Approved Approuv e Approuv e 007 00 Approved Administrative Appro
29. s MONERIS ISO RESPONSE CODES CODES FID X 053 58 054 96 055 40 056 40 057 62 058 62 059 62 060 52 53 48 061 56 MONERIS DESCRIPTION No Sharing No Security Module Invalid Transaction No Support Lost Or Stolen Card Invalid Status Restricted Card No Checking Account No Savings Account No PBF TERM MESSAGE ENGLISH FRENCH Re Try Edit Error Recommencer Erreur Edition Re Try System Problem Recommencer Probl me Syst me Card Not Supported Carte Non Accept e Card Not Supported Carte Non Accept e Card Use Limited Usage Restreint Card Use Limited Usage Restreint Card Use Limited Usage Restreint No Checking Acct Re Try Or Cancel Pas De Compte Ch ques No Savings Acct Re Try Or Cancel Pas De Compte Epargne Card Is Not Set Up Carte Inactive SPED MESSAGE ENGLISH FRENCH Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P Not Approved No POS Access Refus e Pas Acces Au Tpv Not Approved No POS Access Refus e Pas Acces Au Tpv Card Use Limited Refer To Branch Usage Restreint Voyez Votre Suc Card Use Limited Refer To Branch Usage Restreint Voyez Votre Suc Card Use Limited Refer To Branch Usage Restreint Voyez Votre Suc Chq Not Set Up Refer To Branch Cpte Non Etabli Voyez Votre Suc Sav Not Set Up Refer To Branch Cpte Non Etabli
30. sage Exceeded Usage Exc d e Limit Exceeded Limite Exc d e Card Not Supported Carte Non Accept e Re Try System Problem Recommencer Probleme Syst me Over Retailer Limit Magasin Limite D passer Re Try System Problem Recommencer Probleme Syst me Card Use Limited Usage Restreint Re Try System Problem Recommencer Probleme Syst me Re Try System Problem Recommencer Probleme Syst me SPED MESSAGE ENGLISH FRENCH Usage Exceeded Refer To Branch Usage Exc d e Voyez Votre Suc Limit Exceeded Refer To Branch Limite Exc d e Voyez Votre Suc Not Approved No POS Access Refus e PAS Acces AU TPV Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Over Store Limit Non Traitable Magasin Lim Excd Cannot Process Please Re Try Non Traitable Recommencez S V P Card Use Limited Refer To Branch Usage Restreint Voyez Votre Suc Cannot Process Please Re Try Non Traitable Recommencez S V P Cannot Process Please Re Try Non Traitable Recommencez S V P October 2009 Moneris Receipts Specification Moneris Response Codes MONERIS ISO RESPONSE CODES CODES FID X MONERIS DESCRIPTION 092 Q7 Advance Less Than Minimum 093 96 Delinquent 094 96 Over Table Limit 095 61 Amount Over Maximum 096 82 PIN Required 097 14 Mod 10 Check Failure 098 96 Force Post 099 14 Bad PBF REFERRAL R
31. ved Approved Transaction Approuv e Approuv e 008 00 Approved National NEG File Hit Approved Approved OK Approuv e Approuv e Moneris Receipts Specification October 2009 ES Moneris Response Codes MONERIS ISO RESPONSE CODES CODES FID X MONERIS DESCRIPTION 009 00 Approved Commercial 023 43 Amex Credit Authorization 024 77 Amex 77 Credit Authorization 025 00 Amex Credit Authorization 026 03 Amex Credit Authorization 027 00 Credit Card Authorization 01 85 028 04 VIP Credit Approved 11 029 21 Credit Response 76 Acknowledgement 77 DECLINED RESPONSE CODES 050 06 Decline 84 96 051 54 Expired Card 052 75 PIN Retries Exceeded TERM MESSAGE ENGLISH FRENCH Approved Approuv e Approved Authorization Approuv e Approved Authorization Approuv e Approved Authorization Approuv e Approved Authorization Approuv e Approved Authorized Approuv e Approved Authorized Approuv e Approved Authorized Approuv e Re Try System Problem Recommencer Probleme Syst me Expired Card Carte Expir e Excess PIN Tries Trop Erreurs NIP SPED MESSAGE ENGLISH FRENCH Approved Approuv e Cannot Process Please Re Try Non Traitable Recommencez S V P Expired Card Refer To Branch Carte Expir e Voyez Votre Suc Excess PIN Tries Refer To Branch Trop Erreurs NIP Voyez Votre Suc 26 October 2009 Moneris Receipts Specification Moneris Response Code
32. voice Number Promo Code Approval decline Signature Notice Cardholder agreement message Explanation The type of Credit card VISA MASTERCARD AMERICAN EXPRESS DINERS While AMEX is the accepted abbreviation for American Express it is preferable to use the full name of the card type for other Credit cards Total amount being paid by Credit card Cardholder s card number PAN with masking The date may be in any format but must show the day month and year The time must be in 24 hour format Although not mandatory the addition of seconds to the time is recommended to improve tracing of the transaction Note that the date time returned in the SPDH header ISO P 48 of a response message is to be used for the CTR date time stamp The only exception to this rule is in the case of a timeout when the POS Terminal s timestamp shall be used 66000135 ECR number 001 shift 133 z batch number 001 serial number 0 control flag may be either 0 or 1 Credit cards may be entered manually or swiped If entered manually must be M if swiped must be S if tapped for paypass or paywave must be T The authorization number is to be printed if the transaction is approved If the transaction is declined print just the title and leave the actual number blank For Private Label cards only For Private Label cards only See section entitled message Approval Decline Messages on page 20 For C
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