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Panasonic WJ-GXE500 Operating Instructions

1. hour Default 00 minute Default 00 hour Default 00 minute Default 00 Cae Coa ea Of 08 About the displayed system log Refer to page 21 for how to check the system log Error indications relating to SMTP Category POPS server error SMTP server error Internal error Indication Authentication error Failed to find the POP3 server Authentication error Failed to resolve the mail server address from DNS Failed to find the SMTP server Undefined error Error indications relating to FTP Category FTP server error Connection error Internal error Indication Failed to resolve the FTP server address from DNS Failed to find the FIP server File transfer error Passive mode error Log out failed Failed to change the directory User name or password isn t correct Undefined error Description e Entered user name or password may be incorrect Check if the mail settings are configured correctly e The IP address of the server may be incorrect Check if the IP address of the server is configured correctly e The POPS server may be down Ask the network administrator Entered user name or password may be incorrect Check if the mail settings are configured correctly e The designated IP address of the DNS may be incorrect Check if the DNS set tings are configured correctly e The DNS server may be down Ask the network administrator e The IP add
2. 100102 transmission function Ex img_0110010101230000 jpg ALARM 00000000 10010112 01 File name01 01 10010112 02 LOCAL 00000000 10010112 01 File name01 01 10010112 02 Image captured at the alarm occurrence Ex img011001010123000001 jpg Image saved manually Ex img_011001010123000001 jpg PULL lt Destination where images are to be saved by the SD memory recording function of Panasonic network disk recorder lt Destination where log files are to be saved For U S and Canadian fields Panasonic System Networks Company of America Unit of Panasonic Corporation of North America www panasonic com business For customer support call 1 800 528 6747 Three Panasonic Way Secaucus New Jersey 07094 U S A Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca Panasonic System Networks Co Ltd 2010 For European and other fields Panasonic Corporation http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg F R Germany NO310 1040 3TROO6390BZB Printed in China
3. Notification tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default Destination of notification Address1 4 On Off ovo Default None blank Default None blank Default None blank Panasonic alarm protocol On Off Retry times o Retry times 0 30 Default 2 Destination of notification Address1 3 On Off Destination IP address Default None blank Important 6 e When a device does not exist on the registered IP address notification may be delayed 1 e The mail notification will be performed upon an alarm occurrence 2 e Mail notification will be provided in the following cases e When it is configured to notify users of available capacity of the SD memory card e When the capacity of the SD memory card has become insufficient e When the SD memory card has failed to mount e When the video loss is recovered 3 e Notification mail will be sent with the following message The message to be sent differs depending on the status of the SD memory card e The SD memory card is full This message will be sent when the SD memory card becomes full e The SD memory card cannot be recognized This message will be sent when the SD memory card has failed to mount 4 e When On is selected notification of the alarm occurrence will be provided to the registered destination addresses in order to IP address 1 first to IP address 3 last 9 e The following port
4. Image capture size QVGA Capacity of SD SDHC memory 224 000 pics 112 000 pics 56 000 pics 28 000 pics 14 000 pics 7 000 pics 3 500 pics 1 750 pics 416 000 pics 208 000 pics 104 000 pics 52 000 pics 26 000 pics 13 000 pics 6 500 pics 3 250 pics 256 000 pics 128 000 pics 64 000 pics 32 000 pics 16 000 pics 8 000 pics 4 000 pics 2 000 pics Image quality 448 000 pics 224 000 pics 112 000 pics 56 000 pics 28 000 pics 14 000 pics 7 000 pics 3 500 pics Image quality 288 000 pics 144 000 pics 72 000 pics 36 000 pics 18 000 pics 9 000 pics 4 500 pics 2 250 pics 480 000 pics 240 000 pics 120 000 pics 60 000 pics 30 000 pics 15 000 pics 7 500 pics 3 750 pics 320 000 pics 160 000 pics 80 000 pics 40 000 pics 20 000 pics 10 000 pics 5 000 pics 2 500 pics 512 000 pics 256 000 pics 128 000 pics 64 000 pics 32 000 pics 16 000 pics 8 000 pics 4 000 pics 384 000 pics 192 000 pics 96 000 pics 48 000 pics 24 000 pics 12 000 pics 6 000 pics 3 000 pics Capacity of SD SDHC memory card 512 000 pics 256 000 pics 128 000 pics 64 000 pics 32 000 pics 16 000 pics 8 000 pics 4 000 pics 68 416 000 pics 208 000 pics 104 000 pics 52 000 pics 26 000 pics 13 000 pics 6 500 pics 3 250 pics 576 000 pics 288 000 pics 144 000 pics 72 000 pics 36 000 pics 18 000 pics 9 000 pics 4 500 pics 432 000 pics 216 000 pics 108 000 pics 54 000 pics 27 000 pics
5. Setting values Underlined default 1 2 3 4 On Off Set Up Down Left Right Esc Reset Special All Reset Zoom out x1 Zoom in Auto Near Far About the operation panel Use the following buttons on the operation panel to operate the Camera setup page using a PC Ch No Menu ee Set _Reset Special All Reset Click this button to display the setup menu of camera Click this button to close the setup menu of camera Click this button to move to the submenu La Ly Click these buttons to move the cursor a Click these buttons to select the param eters Ese Click this button to return to the previous page Audio tab Refer to page 28 for general information about this tab Setup items Audio transmission reception 1 2 3 4 ResetiSpecial Display the setup menu of camera move the cursor onto SPECIAL and click this but ton to move to the SPECIAL SETUP menu Move the cursor onto REFRESH on the SPECIAL SETUP menu and click this button to refresh the camera position Item names and operations may differ depending on the cameras Refer to the operating instructions of the camera for further information Click this button after moving the cur sor onto CAMERA RESET on the SPECIAL SETUP menu to reset to the default setting Refer to the operating instructions of each camera for further information about the settings to be reset Setting values Und
6. e After completing the upgrade be sure to delete temporary internet files gt Page 64 e Upgrade the firmware using a PC in the same sub net as the unit e Follow the instructions from the dealer when upgrading the firmware e Use the designated file extension img for the firm ware upgrade e The name of the firmware to be used for the upgrade should be gxe500_xxxxx img xxxxx indicates the version of the firmware e Do not turn off the power of the unit during the upgrade process e Do not perform any operation during upgrading and wait until it completes e The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings On Off for DHCP IP address subnet mask default gateway HTTP port line speed bandwidth control bit rate time amp date e The viewer software used on each PC should be licensed individually Refer to your dealer for the software licensing Reset the settings Reboot the unit Default reset It is possible to reset the settings or reboot the unit on the Default reset tab of the Maintenance page on the setup menu The settings and the HTML data of the unit can be initialized and reboot of the camera and the unit can be per formed on this page System log Upgrade Default reset Reset to the default Except the network settings Load the default HT
7. Panasonic Operating Instructions Network Video Encoder Model No WJU GXE500 WJ GXE500E BASE TH OOBASE Ty x ae S Network Video Encog J GXES0g Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual CONTENTS PVCTACC cia neon Gackt eee a a 3 About the user manuals ccssceeeeeseeeeeeeeeeeeeeeees 3 Trademarks and registered trademarks 0 3 AD DFEVIATIONS useckardeuiuduinitecantliaanclnectupnclelatingeatainoudn 3 Viewer software sxtectacie Sirsa asi oad acerca dale 4 About the network security cccsceceseeeeeeseeeeeeees 4 Equipped security fUNCTtIONS cccsseeeeeeeeeeeees 4 Monitor imageS On a POcio a a i 5 Monitor images from a single Camera 860 5 About the Live page cccssccsssesseeseeeseseeseeesaeess 7 Monitor images from multiple cameras 5 11 Record images on the SD memory card manually 12 Action at an alarm OCCUITENCE ccsecceeeeeeeeeeeeenees 13 Alan WY DG seth cade stomata a ust er eionceecrceueaeds 13 Action at an alarm OCCUITENCE cccseeceeeeeeees 13 Transmit images onto an FTP Serve cccceeeeeees 15 Transmit an alarm image at an alarm occurrence Alarm image transmission ssccssseeeeeeeeees 15 Transmit imag
8. This function is available only when a Panasonic device such as the network disk recorder is connected to the system When On is selected for Panasonic alarm protocol notification the connected Panasonic device will be notified that the unit is in the alarm state The settings for Panasonic alarm protocol can be configured in the Panasonic alarm protocol section of the Notification tab of the Alarm page Page 48 Transmit images onto an FIP server Images can be transmitted to an FTP server By configuring the following settings transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available Important e When using this function set the user name and the password to access the FTP server to restrict users who can log into the FTP server e To transmit images to the FTP server select Not use for SD memory card or select FTP error for Save trigger on the SD memory card tab of the Basic page Page 31 Transmit an alarm image at an alarm occurrence Alarm image transmission An alarm image can be transmitted at an alarm occurrence to the FTP server To transmit alarm images to an FTP server it is necessary to configure the settings in advance The settings for the FTP server can be configured on the FTP tab of the Server page Page 52 The alarm image transmission function can be turned on off on the Alarm tab of the Alarm page Page
9. AUX output is selected for Terminal 3 on the setup menu amp Page 45 Open button The letters Open will turn green and the status of AUX connector will be open Close button The letters Close will turn green and the status of the AUX connector will be closed Rec on SD button 2 This button will be displayed only when Manual is selected for Save trigger on the setup menu Page 31 Click this button to manually record images on the SD memory card Refer to page 12 for descriptions of how to manually record images on the SD memo ry card 9 Log button 1 List button will be displayed only when On is selected for Save logs on the setup menu t page 33 When this button is clicked the log list will be displayed and images saved on the SD memory card can be played Refer to pages 17 to 20 for further information about the log list and for how to play images on the SD memory card Zoom buttons 2 Click this button to adjust the zoom ratio to the WIDE side Click this button to set the zoom ratio to xi Click this button to adjust the zoom ratio to the TELE side p m Focus buttons 2 Auto Click this button to adjust the focus auto matically Click this button to adjust the focus to the Near side Click this button to adjust the focus to the Far side 2 Auto mode 2 Select an operation from the pull down menu and click the Star
10. via the Internet Global address a Pisiglelelelsl J Private address VVV XXX yyy ZZZ VW XXX YVY ZZZ 82 VVV XXX YYY ZZZ 8 1 Internet WAN Oa ee Cable modem xDSL modem DDNS tab Refer to page 29 for general information about this tab Setup items DDNS Host name User name Password Access interval 192 168 0 254 Address translation using the port forwarding function VVV XXX YVY ZZZ 82 192 168 0 2 82 Private address 192 168 0 2 Port number 82 Address translation using the port forwarding function VVV XXX YVY ZZZ 81 192 168 0 1 81 Private address 192 168 0 1 a Port number 81 o s Wee Setting values Underlined default On Off Default None blank Default None blank Default None blank 1min 10min 8Omin 1h 6h 24h e When communicating using IPv4 obtain a global IP address from the DHCP server To access this unit via the Internet it is necessary to configure the settings for the DDNS function When using the DDNS function it is possible to access with Host name registered in the DDNS server nmdns net To use the DDNS function it is necessary to connect to the dedicated DDNS server Refer to the web site for further information about the DDNS Refer to the readme file on the provided CD ROM for the web site 99 06 SNMP tab Refer to page 29 for general information about this tab Setup items Setting values Underlined
11. 13 500 pics 6 750 pics 3 375 pics Image quality 608 000 pics 304 000 pics 152 000 pics 76 000 pics 38 000 pics 19 000 pics 9 500 pics 4 750 pics 448 000 pics 224 000 pics 112 000 pics 56 000 pics 28 000 pics 14 000 pics 7 000 pics 3 500 pics 640 000 pics 320 000 pics 160 000 pics 80 000 pics 40 000 pics 20 000 pics 10 000 pics 5 000 pics 480 000 pics 240 000 pics 120 000 pics 60 000 pics 30 000 pics 15 000 pics 7 500 pics 3 750 pics 672 000 pics 336 000 pics 168 000 pics 84 000 pics 42 000 pics 21 000 pics 10 500 pics 5 250 pics How the logs and images are saved depending on the settings for Alarm Log tab SD memory card tab Alarm Save logs SD memory card Save trigger Logs Images Alarm input Use On Other than Alarm Images Not use Images Logs Images Alarm input Off Other than Alarm Logs Images te Not use gt toon Logs and associated images Up to 5 000 logs will be kept When more than 5 000 event logs are filed the older event logs will be over written by the newer event logs Will be saved When available capacity of the SD mem ory card ran out the older images will be overwritten by the newer images Even when available capacity of the SD memory card is enough the older images will be overwritten by the newer images when more than 5 O00 logs are filed since associated images are to be deleted when the logs are deleted Up to 5 000 logs
12. 20fps 25fps Max bit rate per client 15 16 17 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 1536kbps 2048kbps 3072kbps 4096kbps Unlimited Image quality 18 Motion priority Normal Fine Image quality priori 7 a 33s 0 5s 1s 2s 3s 4s 5s Unicast port AUTO Unicast port MANUAL Multicast Ch1 Unicast port Image 21 1 024 50 000 Default 32 004 Unicast port2 Audio 21 1 024 50 000 Default 33 004 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with FF Default 239 192 0 20 Multicast port 21 22 1 024 50 000 Default 37 004 Setup items Setting values Underlined default H 264 1 Ch2 Unicast port1 Image 21 1 024 50 000 Ch4 Default Ch2 32006 Ch3 32008 Ch4 32010 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with Ep Default Ch2 239 192 0 22 Ch3 239 192 0 24 Ch4 239 192 0 26 Multicast port 21 1 024 50 000 Default Ch2 37006 Ch3 37008 Ch4 37010 12540 oron owt OVGAVGA Constant bit rate Frame rate Frame rate 13 14 25 NTSC model 1fps Sfps 5fps 7 5fps 10fps 15fps 20fps 30fps PAL model 1fps 3 1fps 4 2fps 6 25fps 8 3fps 12 5fps 20fps 25fps Max bit rate per client 15 16 17 25 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024k
13. IAUICIO TAD siaa r a e 41 Coaxial RS 485 tab ccccceseeeeseeeeseeeseeeenaees 42 Multi screen DAQe ccccsecccseeecseeeceseeseeeseneesaees 44 Multi screen Setup tab cccececeeeeseeeeeeeeeeeeees 44 Alarm Page eann ae cad 45 Alarm ta Druce 45 IVIVID Ara TAD scvesicictbarnctt conta dctatpetncat ie iwameeoiteise 46 INOUE CALON Tal wit tm ciuunedeadabuubbetineadcomseventiuendan 48 Advanced fUNC page cccecccseececeeeeceeeeseeeeseneeseaees 49 XML notification tab ers a 49 Face detection tab cccccccsseecssseeseseeseeeeseees 49 User MNOGI DAGE crana civ 50 User auth ta Detrui nah s shawnee 50 HHOSteaut 2 taDcsn a a 50 System tab serrr n a 51 Server page yirieoree a e 52 Malta De eeccetebonmineeuetaiaateesis 52 FTPa D mnsan E a 52 INTRI taD ukae e 53 iNetwork page nsaria 54 INGIWORK tTa Doceta e 54 INS TADS ea A 55 LS NIM AD re 56 FL WIM Oe rans taD eE aiea 56 ISGNEGUIE DADE eeri ances 57 ISCNEGUIE taD srtcesicatenececssn dice etetarsunDidecmtuuntd sharma 57 About the displayed system l0Q ccssceseeeseeeeeees 58 TROUBICSNOOTING x cszacvsccescetsctedsicuss sereteatvanadeceanaaccaebecaas 60 APPEN creien a r a tnuseies 68 Possible number of images that can be saved on the SD memory card as indications 68 How the logs and images are saved depending on the settings for Alarm cccccsececeseeeeeeeeeees 69 How the logs and
14. Primary server address 7 Secondary server address 7 HTTP port 8 Line speed 9 e Configure the DHCP server not to assign the same IP addresses used for the other network devices and PCs whose IP address is unique Refer to the network administrator for further information about the set e Do not enter an IP address already in use for the PCs and the other network devices e Multiple IP addresses for the default gateway are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server e To establish connections beyond the router via an IP address entered manually use an IPv6 compatible router and activate the auto configuration function of IP address In addition set an IPv6 address includ e Multiple IP addresses for the default gateway are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server e When using the DHCP function it is possible to obtain the DNS address automatically by selecting Auto Refer to the network administrator for further information about the settings of the DHCP server 20 21 23 25 42 53 67 68 69 110 123 161 162 554 995 10 669 10 670 52 000 59 000 61 000 e When selecting 64kbps select Off for Audio mode on the Audio tab Page 41 1 tings of the server 2 3 4 ing prefix information given by the IP
15. The Internet Options window will be displayed 2 When using Internet Explorer 8 0 or Internet Explorer 7 0 Click the Settings button in the Browsing histo ry section on the General tab and then select Every time visit the webpage for Check for newer versions of stored pages in the Temporary Internet Files section on the Temporary Internet Files and History Settings window When using Internet Explorer 6 0 Click the Settings button in the Temporary Internet files section on the General tab and then select Every visit to the page for Check for newer versions of stored pages on the Settings window e Depending on the version of your browser there might be difficulties refreshing the picture etc e Depending on the traffic of the network or the concen tration of access to the unit there might be difficulties displaying the camera picture Request the camera picture using the browser such as by pressing the F5 key etc e Is the brightness setting set at an appropriate level Click the Normal button of Brightness e Is the brightness setting set at an appropriate level Click the Normal button of Brightness e Was the power of the unit turned off soon after the settings had been changed Wait for around 10 seconds or more when turning off the power of the unit after the setting change Reference pages Installation Guide Images cannot be saved on the SD memor
16. default user name and password are as follows User name admin Password 12345 Welcome to Tabbed Browsing Windows Internet Explorer fo lf ls E http 2001 db8 10 vfs x Live Search P we de Welcome to Tabbed Browsing ED BD y By Lh Page vK Tools v L You ve opened a new tab With tabs you can e Use one Internet Explorer window to view all your webpages e Open links in a background tab while viewing the page you re on e Save and open multiple webpages at once by using favorites and home page tabs To get started e Press the CTRL key while clicking links or use the middle mouse button e Click any tab with the middle mouse button to close it e Press ALT ENTER from the address bar or search box to open the result in a new tab Learn more about tabs Show more tab shortcuts E Don t show this page again Close Done Internet Protected Mode On 100 Important e To enhance the security change the password for the user admin It is recommended to change this pass word periodically e When displaying multiple H 264 or MPEG 4 images on a PC images may not be displayed depending on the performance of the PC Note e When H 264 is selected for Video encoding format H 264 video will be displayed When MPEG 4 is selected MPEG 4 images will be displayed When multiple users are receiving audio the frame rate of H 264 or MPEG 4 images or the refresh interval
17. frame rate may be lower than the specified value when any value marked with an asterisk is selected 15 Unlimited is available when Frame rate is selected for Transmission priority 16 The bit rate is synchronized with Bandwidth control bit rate on the Network tab of Network page For this reason the bit rate may be lower than the value when any value with an asterisk on the right is selected 17 When Unlimited is selected for either MPEG 4 1 or MPEG 4 2 the maximum concurrent access number is 1 user 18 e When Constant bit rate is selected for Transmission priority this setting is available 19 e Depending on the setting or photographic subject images may not be refreshed at the exact designated interval 20 When Multicast is selected set the value of Bandwidth control bit rate on the Network tab of Network page greater than the total value of Max bit rate per client 21 The following port numbers are unavailable since they are already in use 10 669 10 670 22 When audio is transmitted from the unit the port number to be used will be the multicast port number plus 1 000 25 When On is selected for MPEG 4 transmission of MPEG 4 1 the setting values selected for MPEG 4 1 will be applied Image Position tab Refer to page 28 for general information about this tab Setup items Ch No Menu Operation buttons Zoom Focus Control pad
18. numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 995 10 669 10 670 7 e The Panasonic alarm notification will be provided upon an alarm occurrence 8 e Maintenance requirement will be notified in the following cases e When it is configured to notify users of available capacity of the SD memory card e When the capacity of the SD memory card has become insufficient e When the SD memory card has failed to mount e When the video loss is recovered Advanced func page XML notification tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default XML notification 1 XML notification 2 On Off Notification interval 1s 2s Destination setting for Destination 2 Destination address Default None blank XML notification Destination port number 3 1 65535 Default None blank Default None blank Default None blank Default None lank 1 e When D1 is selected for Image capture mode it is impossible to activate the XML notification function 2 e When On is selected face detection information is notified to the designated destination server in the XML format 3 e The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 110 123 161 162 995 10 669 10 670 mm mm mg ie Face detection tab Refer to page 28 for general information abo
19. of overwriting the lifetime of the SD memory card may become shorter e When the setting is changed between Use and Not use while another user is during operation the operation will be canceled e The data writing speed will go down after data are repeatedly written down on an SD memory card 31 32 10 11 2 3 4 5 6 ae 6 8 9 e Use the SD memory card after formatting it using the SD memory card tab e Before formatting the SD memory card it is necessary to select Use for SD memory card and Off for FTP periodic image transmission on the FTP img trans tab of the Network page page 54 e It is impossible to access the SD memory card during the process of formatting e When an SD memory card is formatted while another user is during operation the operation will be can celed e All data saved on the SD memory card will be deleted when the SD memory card is formatted e Do not turn off the power of the unit during the process of formatting e After formatting the SD memory card available size may be smaller than the total size since the default directory is automatically created in the SD memory card e Recommended SDHC SD memory card Manufactured by Panasonic option SDHC memory card 4 GB 8 GB 16 GB 32 GB SD memory card 256 MB 512 MB 1 GB 2 GB miniSD card and micro SD card excluded e It may sometimes be impossible to operate when another user is accessing images
20. of the log list 17 Note e When the mouse button is held down while placing the mouse pointer on the Prev page button the displayed log number will be decremented When the mouse button is released the decrement of the log number will stop and the log number dis played at the moment when the mouse button is released will be the top of the currently displayed page Next page button Click this button to display the next page of the log list Note e When the mouse button is held down while placing the mouse pointer on the Next page button the displayed log number will be incremented When the mouse button is released the decrement of the log number will stop and the log number dis played at the moment when the mouse button is released will be the top of the currently displayed page Last button Click this button to display the log listed at the bottom Time amp date Time and date when each log has been filed will be dis played Note e When Off is selected for Time display format page 30 time and date of alarm occurrence will be displayed in 24 hour format e The recording timing of logs are as follows Alarm log Alarm occurrence time and date will be filed as a log Manual log Time and date when recording of images onto the SD memory card started will be filed as a log When recording are performed sequentially logs will be filed every one hour FTP trans error log Logs will b
21. on the SD memory card this case retry later e Depending on the settings of a proxy server or a firewall images may not be obtained via a network e Notification recording may also not be performed correctly as configured when multiple users are receiv ing images e When D1 is selected for Image capture mode it is impossible to save images on the SD memory card e When the mail notification function or the Panasonic alarm protocol function is used to provide notification of the remaining space of the SD memory card select a level to be notified at from the following e Select FTP error when using the FTP periodic transmission function and when images are to be trans mitted to the FTP server at an alarm occurrence e When selecting Alarm input select the channel to save the images on the SD memory card e The overwrite setting will be as follows according to the Save trigger setting FTP error Will not be overwritten Alarm input Will be overwritten Manual Can be determined by selecting On or Off for Overwrite e Enter the file name used for the image to be saved on the SD memory card The file name will be as fol lows File name Entered file name Time and date year month day hour minute second Serial number Page 56 e When FTP error is selected for Save trigger images will be saved with the file name entered on the FTP img trans tab of the Network page Page 56 e When selectin
22. on the screen The designated area will become the VMD area and the outline will be displayed When 2 4 VMD areas are set each area will be numbered in order The areas will be identified by the respective outline col ors The Status of the outline to be set for the area will become Valid Ch No Area 1 White 2 Blue 3 Green 4 Red Detection sensitivity Delete VMD information addition information addition Step 2 Adjust Detection area and Detection sensitivity using the slide bar The currently displayed area and its detection sensitivity will be displayed in the Detection area section Change areas and the settings of Detection area and Detection sensitivity as neces sary Step 3 Click the Set button after completing the settings Important e The setting will not be applied unless the Set but ton is clicked Step 4 To invalidate the VMD area click the Set button after selecting Off for Status of the VMD area to be invali dated The outline of the invalidated VMD area will turn to a dotted line When the VMD area is invalidated no alarm will occur even when a motion can be recog nized in the area Step 5 To delete the VMD area click the Delete button corre sponding to the area to be deleted The outline of the respective VMD area will disap pear Step 6 Click the Set button The edited settings will be applied 4 48
23. panning tilting and zooming operations become available only for images from the Panasonic PTZ cameras Refer to the readme file on the provided CD ROM for further informa tion about the compatible PTZ cameras and their versions e Only JPEG images can be displayed on a multi screen e Audio will not be heard e When the power is turned off or the Ethernet cable is disconnected while displaying images displaying images on a multi screen from the Live page will become unavailable e Regardless of the settings of the registered device the images will be displayed altered to the aspect ratio of 4 3 on a multi screen Step1 Click the desired Multi screen button gt Images from the registered cameras will be dis played on a selected multi screen Screen can be split up to 16 areas The following are instructions when displaying on a 4 split screen 1 To display images on a single screen click the Live button or one of the buttons 1 to 4 2 Click a camera title Live images from the camera corresponding to the clicked camera title will be dis played on the Live page of the newly opened win dow WJ GXE500 WJ GXE500 WJ NP304 2008 0 Om aaeiatae RERE A Bee 11 Record images on the SD memory card manually Images displayed on the Live page can be recorded on the SD memory card manually This button is operable only when Manual is selected for Save trigger on the setup menu Page 31 Images record
24. security dir requires a username and password Connect to 192 168 0 10 EBE AA The server 192 168 0 10 at security dir requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection User name Password Warning This server is requesting that your username and Remember my password password be sent in an insecure manner basic authentication without a secure connection User name f Password Remember my password The setup menu will be displayed Refer to page 28 for further information about this a WJ GXE500 WJ GXE500 Live Setup Basic SD memory card Log Unit title WJ GXE500 Setup menu WJ GXE500 Ch1 WJ GXE500 Ch2 WJ GXE500 Ch3 ch4 WJ GXE500 Ch4 Date time 01 01 2010 00 00 v 00 v Advanced func Time display ay eal format 24n x Time amp date DEGNI User mng ate time eea DOMM x Summer time daylight Oin saving Image Audio Camera title Multi screen Alarm Server Network S Camera title on screen Schedule ie Maintenance ie T N Camera title on screen 9A Z ie Ch4 OSD position Upper left x Display style Opaque Transparent OSD position SD memory card error LED Ol 5 e E il Alarm status update mode Polling 30sec Real time Alarm status
25. will be kept When more than 5 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten Will not be saved Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten When the power of the unit is turned off logs will be deleted Will not be saved Will not be saved Will be saved When available capacity of the SD mem ory card ran out the older images will be overwritten by the newer images To display images on the SD memory card it is nec essary to copy them onto the PC first Page 31 Will not be saved Will not be saved Will not be saved Will not be saved 69 10 How the logs and images are saved depending on the settings for Manual Manual SD memory Save trigger Save logs card Logs Images Manual Logs Off Other than Logs ek Images Notuse ree Logs Images Manual Logs Use Off Other than Logs Manual Images Logs Not use Images Images Images Logs and associated images Up to 5 000 logs will be kept When more than 5 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten Will be saved When available capacity of the SD mem ory card ran out the older ima
26. 0 Ch2 WJ GXE500 Ch3 Ch4 WJ GXE500 Ch4 an io V V Image Audio Camera title Multi screen 1 1Basic Menu Setup data untie 2 etait WGXESOO O O OO O O O Camera tite oni 2 WJ GXE500 Gh cnom erat weesen Cn3 12 0 Ch4 1 2 Tine amp aate Date time display format DD MM YYYY Default for the PAL model MM DDIYYYY DD Mmm YYYY YYYY MM DD Mmm DD YYYY Default for the NTSC model Summer time daylight saving In Out Cameratte onscreen o fom SSS Camera title on screen Ch1 Ch4 4 5 default blank 0 9 A Z OSD poston OSD poston Upper ien 7 Lower let Upper ight Lower right sOmemerycarderorteD s Jom OSS o O Realtime Number of characters 0 20 characters Unavailable characters amp The default time amp date is calculated based on the manufacture date amp time Number of characters 0 16 characters Available characters 0 9 A Z and the following marks I amp 2 When On is selected the SD memory card error LED will light when data cannot be saved on the SD memory card Select the interval to refresh the alarm occurrence indication button the AUX buttons and the SD recording status indicator on the Live page Depending on the network environment notification may not be provided in real time The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 995 10669 10670 It is impo
27. 13 Full screen button Images will be displayed on a full screen To return to the Live page press the Esc key 20 One shot button Click this button to take a picture a still picture The picture will be displayed on a newly opened window When right clicking on the displayed image the pop up menu will be displayed It is pos sible to save the image on the PC by selecting Save from the displayed pop up menu When Print is selected printer output is enabled 21 Mic input button 3 Turns on off the audio reception hear audio from the unit on a PC This button will be displayed only when Mic input Interactive Half duplex or Interactive Full duplex is selected for Audio transmission recep tion on the setup menu Page 41 When this button is clicked the button will turn into the EX button and audio from the unit will not be heard Audio volume can be adjusted Low Middle High by moving the volume cursor Pray Note e Mic input is available on Ch1 only 22 Audio output button 3 Turns on off the audio transmission play audio from the PC on the unit speaker This button will be displayed only when Audio out put Interactive Half duplex or Interactive Full duplex is selected for Audio transmission recep tion on the setup menu Page 41 The button will blink during the audio transmission When this button is clicked the button will turn into the button and audio from the
28. 45 Note e Depending on the network traffic the number of the transmitted images may not reach the set number of images to be transmitted e Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card Transmit images at a designated interval or period FTP periodic image trans mission Images can be transmitted at a designated interval or period To transmit images at a designated interval or period it is necessary to configure the settings in advance The settings for the FTP server can be configured on the FTP tab of the Server page Page 52 It is possible to determine whether or not to use the FTP periodic image transmission function and to configure the settings relating to alarm images and the schedule on the FTP img trans tab of the Network page Page 56 Note e Depending on the line speed or the traffic images may not be transmitted at the designated interval e When On is selected for both the alarm image transmission function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmission function Therefore images may not be transmitted at the interval designated on the FTP periodic image trans mission setting 19 16 Save images on the SD memory card when images have failed to be transmit ted using the FTP periodic image transmission function Image
29. 535 Default 123 th 24h Default GMT Greenwich Mean Time Dublin Edinburgh Lisbon London 2 e Use an NTP server when the more accurate time amp date setting is required for the system operation e When entering the host name for NTP server address it is necessary to configure the DNS settings on the Network tab of the Network page amp Page 54 1 e When Manual is selected the time set on the Basic tab on the Basic page will be used as the stan dard time of the unit Page 30 3 e The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 161 162 995 10 669 10 670 03 54 Network page Network tab Refer to page 29 for general information about this tab Setup items DHCP 1 IP address IPv4 2 Subnet mask IPv4 network Default gateway 3 IPv6 network Manual IP address IPv6 4 Common DNS 5 6 Setting values Underlined default On Off Default 192 168 0 10 Default 255 255 255 0 Default 192 168 0 1 On Off Default None blank FTP access to unit Bandwidth control bit rate 10 11 12 Easy IP Setup accommodate period Auto Manual Default None blank Default None blank 1 65 535 Default 80 Auto 1 00M Full 100M Half 1OM Full 10M Half Allow Forbid Unlimited 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 2048kbps 4096kbps 8192kbps 20 min Unlimited
30. Camera View 3 from the PC and then install Network Camera View 4 When displaying H 264 or MPEG 4 images on two or more web browser win dows images from two or more cameras are displayed in sequence on a single browser window Cause solution e This may occur due to the display adapter and driver combination When this has occurred first update the driver of the display adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows XP is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click the Advanced button 3 Click the Troubleshoot tab and disable the DirectDraw acceleration by adjusting the level of Hardware acceleration Color Management E s General Adapter Monitor Troubleshoot E Are you having problems with your graphics hardware These settings can help you troubleshoot display related problems Hardware acceleration Manually control the level of acceleration and performance supplied by your graphics hardware Use the Display Troubleshooer to assist you in making the change Hardware acceleration None Disable all DirectDraw and Direct3D accelerations as well as all cursor and advanced drawing accelerations Use this setting t
31. Enter key on the keyboard The Live page will be displayed Refer to page 7 for further information about the Live page lt Example of IPv4 access gt E Welcome to Tabbed Browsing Windows Internet Explorer ee J fE http 7192 168 0 0 wh s x Live Search 2 Ew si gt X vi v te sat r z We Be ES Welcome to Tabbed Browsing a a Bess hr iaobi tom Ketone ges a WJ GXE500 OB12394 MO WD ds Lani E Live Setup ELEL x Multi screen e Use one Internet Explorer window to view all your webpages uA ga on nm e Open links in a background tab while viewing the page you re on go fo mma HA e Save and open multiple webpages at once by using favorites and home page tabs _ You ve opened a new tab With tabs you can To get started Compression e Press the CTRL key while clicking links or use the middle mouse button pen e Click any tab with the middle mouse button to close it e Press ALT ENTER from the address bar or search box to open the result in a new tab Learn more about tabs Show more tab shortcuts El Don t show this page again Close AUX Close Brightness Normal Internet Protected Mode On R100 v Rec on SD Log I Preset sD List lt Example of IPv6 access gt l o When On is selected for User authentication the authentication window will be displayed before display ing live images for the user name and password entries The
32. ML files setup menu Reset to the default and load the default HTML files Camera restart Unit restart Reset to the default Except the network settings Click the Execute button to reset the settings of the unit and RS 485 command table to the default Note that the network settings will not be reset It is impossible to operate the unit for around 2 minutes after the initialization Note e The following network settings will not be reset On Off for DHCP IP address subnet mask default gateway HTTP port line speed bandwidth control bit rate time amp date Load the default HTML files setup menu Click the Execute button to reset the settings of the unit RS 485 command table and HTML file to the default Note that the network settings will not be reset It is impossible to operate the unit for around 2 minutes after the initialization Reset to the default and load the default HTML files Click the Execute button to reset the settings of the unit RS 485 command table and HTML file to the default Note that the network settings will not be reset It is impossible to operate the unit for around 5 minutes after the initialization Note e The following network settings will not be reset On Off for DHCP IP address subnet mask default gateway HTTP port line speed bandwidth control bit rate time amp date Camera restart Click the Execute button to restart all the cameras conn
33. age is displayed for the first time the install wiz ee IMPORTANT Please carefully read this End User License Agreement EULA ard of the ActiveX control required to display images from the cam Ck Janae era will be displayed Follow the instructions of the wizard conditons ofthis EULA by licking on 1 ACCEPT buton provided atthe botom of e When the install wizard is displayed again even after completing not downloa Instal aruse is sofware o oS S BOA may the installation of the ActiveX restart the PC a ee e The viewer software used on each PC should be licensed individu aR nS ee ally The number of installations of the viewer software from the unit Instalishiel can be checked on the Upgrade tab of the Maintenance page O l page 22 Refer to your dealer for the software licensing About the network security Equipped security functions The following security functions are featured in this unit 4 Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the unit by setting the host authentication and or the user authen tication to On Page 50 2 Access restrictions by changing the HTTP port It is possible to prevent illegal access such as port scanning etc by changing the HTTP port number Page 54 Important e Leakage of information such as image data authentication information user name and password alarm mail information FTP ser
34. as not supporting the VD2 syn chronization Deactivate the VD2 synchronization e When the image capture mode is D1 due to the standard of video signal black bars appear instead of images on both edges of the screen Black bar s also appear s even in the VGA mode when signals not compliant with the standard in your locality are transmitted e Such a phenomenon occurs when the video fre quency of a camera and that of the unit are not fully synchronized When using cameras supporting the VD2 syn chronization Select Int for Video sync and then select On for VD2 When using cameras not supporting the VD2 synchronization Select Ch1 for Video sync With this setting the unit operates synchronized with the video frequency of the camera that sup plies the input signal to Ch1 6 Appendix Possible number of images that can be saved on the SD memo ry card as indications Important e The numbers on the following table are just indications They are not actual numbers of images that can be saved on the SD memory card Numbers will differ according to photographic subject to the SD memory card Image capture size VGA Capacity of SD SDHC memory Image quality 160 000 pics 80 000 pics 40 000 pics 20 000 pics 10 000 pics 5 000 pics 2 500 pics 1 250 pics Capacity of SD SDHC memory card 352 000 pics 176 000 pics 88 000 pics 44 000 pics 22 000 pics 11 000 pics 5 500 pics 2 750 pics
35. b Refer to page 29 for general information about this tab Setup items Setting values Underlined default Priority stream On Off Destination IP address 1 4 Default None blank Stream type JPEG H 264 MPEG 4 1 H 264 MPEG 4 2 Refresh interval 2 3 NTSC model 0 1fps 0 2fps 0 33fps 0 5fps 1fps 2fps Sfps 5fos 6fps 10fps 15fps 30fps PAL model 0 08fps 0 17fps 0 28fps 0 42fps 1 fps 2 1fps 3 1fps 4 2fps 5fps 8 3fps 12 5fps 25fps Image capture size 3 QVGA VGA 1 e When On is selected for Activation of Priority stream number of users who can access the unit may be limited 2 e When On is selected for H 264 transmission or MPEG 4 transmission or Ch1 only is not selected for Ch selection the refresh interval may be longer than the set value when any value with an asterisk on the right is selected 3 e This setting is validated only when JPEG is selected for Stream type 51 52 Server page Mail tab Refer to page 29 for general information about this tab Setup items Setting values Underlined default SMTP server address 1 Default None blank SMTP port 2 1 65535 Default 25 POP server address 1 Default None blank Authentication Type 3 None POP before SMTP SMTP Default None blank Default None blank Sender s mail address Default None blank Important e When a terminal that receives e mails is not compati
36. ble with UTF 8 encode it is impossible to receive alarm mails correctly 4 e When entering the host name for SMTP server address or POP server address it is necessary to con figure the DNS settings on the Network tab of the Network page e Page 54 2 e The following port numbers are unavailable since they are already in use 20 21 23 42 53 67 68 69 80 110 123 161 162 995 10 669 10 670 3 e When you don t know the authentication method to send e mails refer to the network administrator FTP tab Refer to page 29 for general information about this tab Setup items Setting values Underlined default FTP server address 1 Default None blank User name Default None blank Password Default None blank Control port 2 1 65535 Default 21 FTP mode Passive Active Important 1 e When entering the host name for FTP server address it is necessary to configure the DNS settings on the Network tab of the Network page amp Page 54 Z e The following port numbers are unavailable since they are already in use 20 23 25 42 53 67 68 69 80 110 123 161 162 995 10 669 10 670 NTP tab Refer to page 29 for general information about this tab Setup items Time adjustment 1 NTP server address 2 NTP port 3 Time adjustment interval Time zone Important Setting values Underlined default Manual Synchronization with NTP server Default None blank 1 65
37. bps 1536kbps 2048kbps 3072kbps 4096kbps Unlimited Image quality 18 25 Low Motion priority Normal Fine Image quality priori ty Refresh interval 19 25 0 2s 0 33s 0 5s 1sS 2s 3s 4s 5s Transmission type 20 Unicast port AUTO Unicast port MANUAL Multicast Ch1 Unicast port Image 21 1 024 50 000 Default 32 014 Unicast port2 Audio 21 1 024 50 000 Default 33 014 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with FF Default 239 192 0 21 Multicast port 21 22 1 024 50 000 Default 37 004 35 36 Setup items Setting values Underlined default H 264 2 Ch2 Unicast port1 Image 21 1 024 50 000 Ch4 Default Ch2 32016 Ch3 32018 Ch4 32020 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with Ep Default Ch2 239 192 0 23 Ch3 239 192 0 25 Ch4 239 192 0 27 Multicast port 21 1 024 50 000 Default Ch2 37006 Ch3 37008 Ch4 37010 Multicast TTL HOPLimit 23 24 1 254 Default 16 Important 23 When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multicast port 24 When transmitting an H 264 image via a network the transmitted image sometimes may no
38. button Click this button to close the log list window Playback of images on the SD memory card When clicking a time and date listed on the log list window the Live page will turn to the Playback page When images associated with the clicked time and date are on the SD memory card the first image of them will be displayed Important e Refresh interval of images may become slow during playback or download e When many images are saved on the SD memory card it may take time to display images on the Playback page e Even when the size of the images saved on the SD memory card is QVGA the images will be played in VGA size on the Playback page Therefore images may look coarse on the Playback window e When playing images by selecting an FTP error log on the log list images may not be played in order of images recorded on the SD memory card if they have been recorded on the SD memory card with selected value for the Transmission interval setting on the FTP img trans tab is 1 min or less amp Page 56 Network Video Encod WI GXE500 WI GXE500 REW PREV TOP IMAGE About the playback page Number of images When clicking a time and date listed on the log list win dow total number of images associated with the clicked time and date and the number of the currently displayed image will be displayed Note e Enter the desired number of image and press the Enter key on the keyboard The ima
39. cast port1 Image 21 1 024 50 000 1 Default 32 004 Unicast port2 Audio 21 1 024 50 000 Default 33 004 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with FF Default 239 192 0 20 Multicast port 21 22 1 024 50 000 Default 37 004 Ch2 Unicast port1 Image 21 1 024 50 000 Ch4 Default Ch2 32006 Ch3 32008 Ch4 32010 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with Ep Default Ch2 239 192 0 22 Ch3 239 192 0 24 Ch4 239 192 0 26 Multicast port 21 1 024 50 000 se Default Ch2 37006 Ch3 37008 Ch4 37010 Multicast TTL HOPLimit 23 24 1 254 Default 16 MPEG 4 MPEG 4 transmission 4 5 6 On Off 2 Internet mode over HTTP 7 8 9 10 11 On Off Image capture size 25 QVGA VGA Constant bit rate Frame rate Frame rate 13 14 25 NTSC model 1fps Sfps 5fps 7 5fps 10fps 15fps 20fps 30fps PAL model 1fps 3 1fps 4 2fps 6 25fps 8 3fps 12 5fps 20fps 25fps Max bit rate per client 15 16 17 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 1536kbps 2048kbps 3072kbps 4096kbps Unlimited Image quality 18 25 Low Motion priority Normal Fine Image quality pri ority 0 2s 0 33s 0 5s 1sS 2s 3s 4s 5s Transmission type 20 Unicast port AUTO Unicast port MANUAL Multica
40. ccord ing to the settings configured for Time display for mat and Date time display format Page 30 Click a desired point in the main area on the Live page that is to be the center of the angle of view The camera moves to adjust the position in order to set the clicked point as the center Only operable by users whose access level is 1 Administrator 2 Only operable by users whose access level is 1 Administrator or 2 Camera control when On is selected for User auth page 50 3 Operable by users who belong to the access level selected for Permission level of audio trans recep on the Audio tab of the Image Audio page Refer to page 50 for further information about the access level Note e When operated by a lower access level user images displayed on the screen may be changed temporari ly This does not affect operation of the camera Monitor images from multiple cameras Images from multiple cameras can be displayed on a multi screen Images from 4 cameras up to 16 cameras can be displayed simultaneously To display images on a multi screen it is necessary to register cameras in advance 4 cameras can be registered as a group and up to 4 groups 16 cameras can be registered Page 44 Important e When displaying images on a 16 screen panning tilting and zooming operations become unavailable for imag es from the Panasonic PTZ cameras e When displaying images on a 4 screen
41. concur rently Configure the network settings The following information is required to configure the network settings Contact the net work administrator or your Internet service provider e P address e Subnet mask e Default gateway when using the gateway server router e HTTP port e Primary DNS address Configure the settings relating to DDNS To use the DDNS function it is necessary to connect to the dedicated DDNS server Configure the settings relating to SNMP It is possible to check the status of the unit by connecting to the SNMP manager When using the SNMP function contact the net work administrator Configure the settings relating to the periodic transmission of images to an FTP server To transmit images to an FTP server periodically it is necessary to configure the settings of the FTP server in advance Reference page 50 50 51 55 56 56 29 30 Basic page Basic tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default Unit title Default WJ GXE500 Camera title Default WJ GXE500 Ch1 Default WJ GXE500 Ch2 Default WJ GXE500 Ch3 Default WJ GXE500 Ch4 Time amp date 2010 01 01 00 00 00 2035 12 31 23 59 59 Date time display format 2 DD MM YYYY Default for the PAL model MM DD YYYY DD Mmm YYYY YYYY MM DD Mmm DD YYYY Default for the NTSC model Summer time daylight saving In Out Camera t
42. default Community 1 Default None blank System name Default None blank Location Default None blank Contact Default None blank Important 1 e When using the SNMP function it is necessary to enter the community name When no community name is entered the SNMP function will not work FTP img trans tab Refer to page 29 for general information about this tab Refer to page 15 for further information about the actions Setup items Setting values Underlined default FTP periodic FTP periodic image transmission 1 2 On Off sion File name Default None blank Name w time amp date Name w o time amp date Transmission interval 3 4 5 1s 2s 3s 4s 5s 6s 10s 15s 20s 30s 1min 2min 3min 4min S5min 6min 10min 15min 20min 30min 1h 1 5h 2h 3h 4h 6h 12h 24h Image capture size QVGA VGA FTP image Schedule 1 3 Mon Tue Wed Thu Fri Sat Sun On Off transmission On Off schedule Hour start 00 23 hour Default 00 00 59 minute Default 00 Hour stop 00 23 hour Default 00 Minute stop 00 59 minute Default 00 Important 1 e When Alarm input or Manual is selected for Save trigger on the SD memory card tab the FTP peri odic image transmission function will become unavailable Page 31 2 e When D1 is selected for Image capture mode FTP periodic image transmission is unavailable 3 e Depending on the network line speed or the network traffic images may not b
43. e Entered user name or password may be incorrect Check if the DDNS settings are configured correctly e IP address update error occurred in the DDNS server Ask the network adminis trator e An error occurred in the DDNS function Check if the DDNS settings are config ured correctly Description e The IP address of the server may be incorrect Check if the IP address of the server is configured correctly e The NTP server may be down Ask the network administrator e An error occurred in the NTP function Check if the NTP settings are configured correctly e Time correction succeeded Description e The login user name will be displayed when On is selected for User auth e The IP address of the PC currently accessing to the unit will be displayed when On is selected for Host auth 59 60 Troubleshooting Before asking for repairs check the symptoms with the following table Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a prob lem is not described below Reference Symptom Cause solution pages e Is the LAN cable category 5 or better firmly connect Installation ed to the network connector of the unit Guide e Is the link LED lit When it is not lit connection to a LAN may not be established or a network may be not working correct Installation ly Guide Check if the cables have any contact failure or if the wiring is correct or n
44. e RS 485 command table e Select On to control cameras with the RS 485 communication e Set the value in accordance with the RS 485 command table Refer to the readme file on the provided CD ROM for further details 43 Multi screen page Multi screen setup tab Refer to page 28 for general information about this tab Refer to page 12 for how to operate Setup items Setting values Underlined default Group A Cam 1 Cam 4 IP address 1 2 Default None blank Ch No 3 Ch1 Ch2 Ch3 Ch4 Default None bank Group B Cam 5 Cam 8 IP address 1 2 Default None blank Ch No 3 Ch1 Ch2 Ch3 Ch4 Default None blank Group C Cam 9 Cam 12 IP address 1 2 Default None blank Ch No 3 Ch1 Ch2 Ch3 Ch4 Default None olan Group D Cam 13 Cam 16 IP address 1 2 Default None blank Ch No 3 Ch1 Ch2 Ch3 Ch4 Default None bank 1 e When using the host name it is necessary to configure the DNS settings of the PC to be used for the multi screen display Page 54 2 e Regardless of the settings of the registered device the images will be displayed altered to the aspect ratio of 4 3 on a multi screen 3 e Select when displaying images on a multi screen using a device without channel information 4 e When selecting a 16 split screen some characters of the camera title to be displayed may not be dis played Alarm page Alarm tab Refer to page 28 for general i
45. e When Chi is selected for Video sync the unit is synchronized with the phase of the video signal that is input to Ch1 Synchronize the phases of other video signals that are input to other channels with Ch1 D e Perform the settings for the cable compensation properly according to the cable length Otherwise cam era pictures may not be displayed recorded correctly 42 3 4 6 7 8 9 10 11 12 e Select On or Off to determine whether or not to apply the VD2 synchronization method for the con nected camera When a camera not supporting the VD2 synchronization method is connected select Off for VD2 e Select On to control cameras with the coaxial communication e It is possible to compensate for the video signal transmission loss from the camera e The following cable length settings are references when using RG 59 U BELDEN 9259 for NTSC mod els 5C 2V for PAL models or equivalent cables S Less than 400 m 1 300 ft M 400 m 1 300 ft to 700 m 2 300 ft L 700 m 2 300 ft to 1 200 m 4 000 ft e When cameras with the different RS 485 protocols for example cameras manufactured by Panasonic and those manufactured by Pelco Inc in the same RS 485 communication line the cameras will not work correctly e Select the communication protocol that is compliant with the specifications of the connected cameras e Refer to the readme file on the provided CD ROM for further information about th
46. e filed every one hour Ch The channel will be displayed 18 Event The event type will be displayed The event types will be displayed only when displaying the alarm log list TRM1 Alarm by alarm input to Terminal 1 TRM2 Alarm by alarm input to Terminal 2 TRMs Alarm by alarm input to Terminal 3 VMD Alarm by VMD alarm COM Alarm by command alarm CAM Alarm by camera site alarm LOSS Alarm at a video loss occurrence SD memory card Available capacity and the original capacity of the SD memory card will be displayed The displayed descriptions are the same descriptions displayed as Remaining capacity on the SD memory card tab Page 31 Delete button Click this button to delete the currently displayed log list When using the SD memory card images associated with the log list will also be deleted Important e When many images are saved on the SD memory card it will take some time to complete the deletion In the process of the deletion only logs will be saved and it is impossible to save images newly Do not turn off the power of the unit until the dele tion is complete When the power of the unit is turned off in the pro cess of the deletion some images may remain on the SD memory card In this case click the Delete button on the same log list window used to delete the logs Download button Click this button to download all logs of the selected log list as a file onto the PC Close
47. e transmitted at the exact designated interval or period 4 e When On is selected for both of the alarm image transmission function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmission function For this reason images may not be transmitted at the exact designated interval or period if alarms occur frequently 5 e Depending on the use environment images may not be transmitted at the exact designated interval Schedule page Schedule tab Refer to page 29 for general information about this tab Setup items Setting values Underlined default Schedules Schedule1 5 Schedule mode 1 2 3 4 Off Alarm permission VMD permission 1 2 3 4 Access permission On Off 24h On Off Hour start 00 23 Hour stop 00 23 Minute stop 00 59 e Alarm permission Alarm input terminal alarm 1 2 and 3 will be received during the period of the sched ule e VMD permission The video motion detection VMD function will be active during the period of the sched ule e Access permission Users whose access level is set to 2 and 3 on the User auth tab of User mng page can access the unit only in the period of schedule e Select On for User auth on the User auth tab of User mng page amp page 50 and Off for Host auth on the Host auth tab of User mng page page 50 to validate Access permission
48. ected to the unit After restart it is impossible to control the camera around 1 minute Unit restart Click the Execute button to reboot the unit The unit will be inoperable for around 2 minutes after the restart just as when the power is turned on Note e To initialize the network settings page 54 turn off the power of the unit then turn on the power again while holding down the INITIAL SET button on the unit for 5 seconds Wait around 2 minutes after releasing the button The unit will start up and the settings including the network settings will be initialized Do not turn off the power of the unit until the initial ization is complete and the SDHC SD memory card error LED lights up The notification function allows users to provide the notification of the error to the specified mail address and an original alarm destination when an error such as no SD memory card insertion after the reboot or a locked SD memory card insertion occurs Page 48 23 Viewing Help If you want to know anything about operation or setup methods on screen display the Help screen Displaying the Help screen Step 1 Step 2 Click the Setup button Click Help gt gt The setup screen is displayed The Help screen is displayed Network Video Encoder WJ GXE500 WJ GXE500 N ote rT a ae e As for the Help page only English version is avail Unit title WJ GXE500 Setup menu WJ GXE500 Ch1 WJ GXE50
49. ed on the SD memory card can be copied onto the PC Page 19 Step1 Step 4 Display the Live page Page 5 Click the Stop button to stop saving images on the SD memory card Network Vid Encoder WJ GXE500 WJ GXE500 WJ GXE500 Ch1 at Ste TL tetas ese l Step 5 SREY Click the Close button to close the window Note e The destination directory to which data are to be saved will be a fixed directory on Drive B Refer to the Directory structure of drive B section page 72 It is possible to obtain image data saved on Drive B by clicking the Execute button of Access img on the SD memory card tab and by logging in the unit to access images from the user authentication win dow Step 2 Click the SD button in the Rec on SD box The SD recording window will open Record on the SD memory card Step 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red while images are being recorded on the SD memory card Page 7 The save interval frame rate can be configured on the SD memory card tab of the Basic page Page 31 12 Action at an alarm occurrence The alarm action action at an alarm occurrence will be performed when the following alarms occur Alarm type Terminal alarm When connecting an alarm device such as a sensor to the EXT I O terminals of the unit the alarm actio
50. een and the setup menu will be displayed 2 Live button Display the Live page The button will turn green and the Live page will be displayed 3 1 to 4 buttons The button will turn green and the Live page of the corresponding channel will be displayed It is possi ble to select a desired channel by clicking the 1 to 4 buttons 4 Multi screen buttons Images from multiple cameras can be displayed on a multi screen by registering cameras on the setup menu amp Page 11 Auto mode TOR ere Ton ee oe 1 49 22 23 aiza alm 6 A de CSI pes Brightness NOFI Preset re ea ee Home 13 5 Compression buttons H 264 MPEG 4 button The letters H 264 or MPEG 4 will turn green and an H 264 or MPEG 4 image will be displayed When On is selected for H 264 transmission or MPEG 4 transmission of H 264 1 or MPEG 4 1 the H 264 or MPEG 4 button will be dis played Pages 34 and 37 JPEG button The letters JPEG will turn green and JPEG image will be displayed 6 Image capture size buttons These buttons will be displayed only when a JPEG image is displayed VGA button The letters VGA will turn green and images in the main area will be displayed in VGA size QVGA button The letters QVGA will turn green and images in the main area will be displayed in QVGA size 7 AUX buttons 2 AUX button will become available only when
51. erlined default Off Mic input Audio output Interactive Half duplex Interactive Full duplex Audio bit rate 5 16kbps 32kbps Mic input volume Camera to PC Mic High Mic Middle Mic Low Line High Line Middle Line Low Mic Input Interval Camera to PC 6 7 20ms 40ms 80ms 160ms Audio output volume PC to Camera High Middle Low Audio output interval PC to Camera 6 7 8 9 Audio output port PC to Camera 10 Permission level of audio trans recep 160ms 320ms 640ms 1280ms 1 024 50 000 Default 34 004 1 Level 1 only 2 Level 2 or higher 3 All users 1 e Images and audio will not be synchronized Therefore images and audio may not always match 2 e Audio may be interrupted depending on the network environment 3 e Howling may be generated depending on usage conditions If howling is generated prevent sound gener ated by the PC from entering the PC microphone 41 4 e When Multicast is selected for Transmission type on the JPEG H 264 or JPEG MPEG 4 tab of the Image Audio page audio transmission will become unavailable while monitoring H 264 or MPEG 4 images To transmit audio click the JPEG button on the Live page 5 e When selecting a smaller value for Bandwidth control bit rate on the Network tab of the Network page page 54 while putting a priority on the JPEG MPEG 4 image transmission select 16kbps for Audio bit rate 6 e When a shorter interval is selected delay
52. es at a designated interval or period FTP periodic image transmission 15 Save images on the SD memory card when images have failed to be transmitted using the FTP periodic image transmission function 16 Display ENG TOG TiS Trase a 17 About the log list WINGOW cscccssecseeeeeeeenees 17 Playback of images on the SD memory card 19 About the playback page cccseccseecsseeseeeenees 19 Maintenance of the unit Maintenance 06 21 Check the system log System lOg 00008 21 Upgrade the firmware Upgrade ccccceee 22 Reset the settings Reboot the unit Default ESET earn eaten taeda 23 WIGWITIG IC Drusinae 24 Displaying the Help SCreen ccccccseeesseeeeeeenees 24 Display the setup menu from a PC ccseeeeeeeeees 20 How to display the Setup Menu 0ccceeeee ees 25 How to operate the Setup Menu 0cceeeeee ees 26 About the setup menu WINCOW cecseeeeeeeeeees 27 Setup menu and its items nnoaenoennnannnannnnnnenennnene 28 Basic DAG nresicosa N reueies 30 Basic iaDia e Matias 30 SD memory Card tab cccccseeceseecseeeeeeeesaees 31 ETE ete o E E A E ae A E A E E 33 Image Audio page ccseeeeseeeeceeeeceeeeseeeseeesaeeess 34 WPEG FIZO4 ta Dine etieceed hacen 34 JPEG MPEG 4 tab nna 37 Image PoSition tab c cccccsseeeeseeceeeeeeeeesaees 40
53. es to be transmitted to an FTP server and alarm output ter minals In addition the name for AUX on the Live page can be changed Configure the video motion detection areas 46 Notification Configure the settings relating to the alarm mail and 48 Panasonic alarm protocol Advanced func XML notification Configure the settings relating to the XML notification that 49 notifies the server or others of face detection information in the XML format Face detection Configure the settings relating to displaying of the frame to 49 be used for the face detection and the settings relating to image attachment to the face detection information Menu page User mng Server Network Schedule Maintenance Tab Mail Configure the settings relating to the mail server used to send the alarm mail Configure the settings relating to the FTP server used to Configure the settings relating to the NTP server such as the NTP server address port number etc Network DDNS SNMP FTP img trans mission VMD permission and access permission be checked and upgraded to the latest version data or reboot the unit Configure the settings relating to the user authentication Configure the restriction settings of PCs IP address from accessing the unit Configure the settings relating to the priority stream that can transmit images without deteriorating the image quality and refresh interval even when multiple users access
54. g Alarm input for Save trigger select the image saving interval and the number of imag es to be saved When selecting Manual select the image saving interval e When selecting Manual for Save trigger select the image capture size to save the images e When FTP error is selected for Save trigger images will be saved with the image capture size selected on the FTP img trans tab of the Network page Page 56 e When Alarm input is selected for Save trigger images will be saved with the image capture size selected on the Alarm tab of the Alarm page e Page 45 e Total capacity and remaining space of the SD memory card will be displayed e Depending on the status of the SD memory card the size indications will differ as follows KB KB No SD memory card is inserted Failed to obtain available capacity due to error etc wa KBP KB The SD card memory is unformatted or locked etc 12 tis necessary in advance to select Allow for FTP access to unit on the Network tab of the Network page Page 54 e When logging in the unit to access images drive B will be displayed first Images are saved in different directories according to Save trigger Move to the directory corresponding to the desired images and copy them Refer to page 72 for further information about the directory structure Log tab Refer to page 28 for general information about this tab Refer to page 17 for how to o
55. ge of the des ignated number will be displayed Ch No Select the channel number to play back images from the FTP trans error log list ene AN 3 1400 pics TI EPB Number of images PLAY FF as ae NE STOP IMAGE LAST REW button When this button is clicked images will be played at high speed in reverse sequential order Each time the button is clicked the playback speed will change When the PLAY button or the REV PLAY button is clicked during fast playback fast reverse playback playback speed will return to the normal playback speed REV PLAY button Images will be played in reverse sequential order PLAY button Images will be played in sequential order 19 20 FF button When this button is clicked images will be played at high speed in sequential order Each time the button is clicked the playback speed will change When the PLAY button or the REV PLAY button is clicked during fast playback fast reverse playback playback speed will return to the normal playback speed TOP button The first image will be displayed PREV IMAGE button The previous frame will be displayed and paused when this button is clicked during playback Each time this button is clicked during pausing the frame previous to the currently displayed frame will be displayed Note e When the mouse button is being held while placing the mouse pointer on this button the displayed image number w
56. ges will be overwritten by the newer images Even when available capacity of the SD memory card is enough the older images will be overwritten by the newer images when more than 5 000 logs are filed since associated images are to be deleted when the logs are deleted Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of the SD memory card ran out and it is not enough to save images logs will be kept on being filed until it reaches 5 000 logs Will be saved When available capacity of the SD mem ory card ran out saving of images will become impossi ble Even when available capacity of the SD memory card is enough images associated with logs will be kept on being saved until number of filed logs reaches 5 OOO Will not be saved Will not be saved Will not be saved Will not be saved Will not be saved Will be saved When available capacity of the SD mem ory card ran out the older images will be overwritten by the newer images To display images on the SD memory card it is nec essary to copy them onto the PC first Page 31 Will not be saved Will be saved When available capacity of the SD mem ory card ran out saving of images will become impossi ble To display images on the SD memory card it is nec essary to copy them onto the PC first Page 31 Will not be saved Will not be saved Will not be saved Wi
57. he corre sponding setup page will be displayed Page 28 3 Help gt gt Display the Help page Page 24 Note e As for the Help page only English version is avail able e Information such as available characters and setting values for the setting items on each tab is described SD memory card Status display area 3 Help gt gt rt e ite ws exE500 00 O ws exEs00c1 OS O ws exE500ch2 O O00 O ws exE500 c3 O O O00000 WJ GXE500 Cha o1 x 01 v 7 2010 00 m 00 fx 00 x 24n x DD MM YYYY x Ch4 Date time Time display format Date time display format Summer time daylight Saving 5 Setup page Q 3 Out O ili O Off i y O a N Ch4 OSD position Upper left x DEJEU O Opaque Transparent ie Off OPolling 30sec Real time 21004 1 65535 on Ooff Status display area The name of the unit whose settings currently being configured will be displayed In addition when an alarm occurs while the VMD area tab is being displayed the alarm occurrence indication button will be displayed 5 Setup page Pages of each setup menu will be displayed There are tabs for some setup menus o setup menu and its items The setup menu consists of the following menus and tabs page Basic Basic Configure the basic settings such as time amp date and cam 30 era titles SD memory card Configu
58. ill be decremented When the mouse button is released the decrement ing of the image number will stop and the image corresponding to the currently displayed number will be displayed PAUSE button Playback will be paused when this button is clicked during playback Playback will resume when this button is clicked during pausing STOP button Playback will stop and the Playback window will turn to the Live page NEXT IMAGE button The next frame will be displayed and paused when this button is clicked during playback Each time this button is clicked during pausing the frame next to the currently displayed frame will be dis played Note e When the mouse button is held down while the mouse pointer is on this button the image number will be incremented When the mouse button is released the increment of the image number will stop and the image num ber displayed at the moment when the mouse but ton is released will be displayed LAST button The last image will be displayed E Browse Start button The selected image will be downloaded onto the PC Before downloading images designate the destination directory in advance amp Page 33 The following window will be displayed when the Start button is clicked Select the image to be downloaded and then click the OK button All Current image Download range poo J All All images saved at the selected time and date will be downl
59. images are saved depending on the settings for Manual ccccssecseeeeeeees 70 How the logs and images are saved depending on the settings for FTP error cccsscceeeeeeeees 71 Directory structure of drive B cccccceseeeseeeeeees 72 Preface About the user manuals There are 2 sets of operating instructions for the WJ GXE500 NTSC model WJ GXE500E PAL model as follows e Installation Guide Explains how to install and connect devices e Operating Instructions PDF Explains how to perform the settings and how to operate this unit Adobe Reader is required to read these operating instructions PDF on the provided CD ROM When the Adobe Reader is not installed on the PC download the latest Adobe Reader from the Adobe web site and install it WJ GXE500 shown in the instructions and illustrations used in these operating instructions indicates the WJ GXE500 WJ GXE500E The screens used in these operating instructions show the case of NTSC model Refer to the readme file on the provided CD ROM for further information including the dedicated software its ver sion and compatible cameras Trademarks and registered trademarks e Microsoft Windows Windows Vista Internet Explorer ActiveX and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries e Adobe the Adobe logo and Reader are either registered trademarks or t
60. information bar and select Install Activex Control The Security Warning window will be displayed Click the Install button on the displayed Security Warning window e Click Internet Options under Tools of the menu bar of Internet Explorer and then click the Security tab Click Internet in the Select a Web content zone to specify its security settings section Then click the Custom Level button to open the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not fit in the frames Displayed images are distort ed Black lines appear on the screen Black bars are displayed on both edges of the screen A picture is sometimes output twice or skipped Cause solution Reference e When 120 DPI is not selected for DPI setting they may not be displayed correctly Click the Settings tab on the Properties window of Screen in the control panel and then click the Advanced button Change the DPI setting to Large size 120 DPI Images may be distorted when non interlace sig nals VCR VTR signals or signals not compliant with the standard in your locality are transmitted Black lines may appear on the images displayed on the screen when transmitting the VD2 synchroniza tion signals to camer
61. ist button The log list will be displayed in a newly opened win dow log list window Alarm log Total 14 Number of Top Prev page Nextpage Last the listed lt E lt E gt poi 9s Time amp date 01 01 2010 00 00 25 01 01 2010 00 00 24 01 01 2010 00 00 18 01 01 2010 00 00 10 SD memory card 3860286KB 3862528KB rem org Important e Only a single user can operate the log list window Other users cannot access the log list window Note e When Not use is selected for SD memory card the error log list of manual saving and the FTP peri odic image transmission function will not be dis played Step 3 Click the desired log type listed below Log to display the log list The log list of the selected log type will be dis played Note e When saved images are on the SD memory card clicking the time and date of the alarm occurrence will display the respective images Page 19 About the log list window Number of the listed logs Total number of the logs of the selected log type anda number of the log being displayed on the top of the log list will be displayed Note e Enter the desired log number and press the Enter key on the keyboard The log of the designated number will be displayed on the top of the log list Top button Click this button to display the log listed at the top Prev page button Click this button to display the previous page
62. itle on screen On Off Camera title on Chi Ch4 Default None blank screen 0 9 A Z OSD position OSD Position Upper left Lower left Upper right Lower right Display style Opaque Transparent SD memory card error LED 3 On Off Alarm status update mode 4 5 Polling 30sec Real time Alarm status reception port 6 1 65 535 Default 31 004 Automatic installation of viewer software 7 8 On Off Important T e t is impossible to display images and to receive transmit audio between the unit and the PC when the viewer software Network Camera View 4 is not installed on the PC 8 e The number of the viewer software installations can be checked on the Upgrade tab of the Maintenance page 1 e The default time amp date is calculated based on the manufacture date amp time 2 e When 10 04 01 13 10 00 is set for Date time after selecting 24h for Date time display format time amp date will be respectively displayed as follows DD MM YYYY 01 04 2010 13 10 00 MM DD YYYY 04 01 2010 13 10 00 DD Mmm YYYY 01 Apr 2010 13 10 00 YYYY MM DD 2010 04 01 13 10 00 Mmm DD YYYY Apr 01 2010 13 10 00 3 e When On is selected the SD memory card error LED will light when data cannot be saved on the SD memory card 4 e Select the interval to refresh the alarm occurrence indication button the AUX buttons and the SD record ing status indicator on the Live page 5 e Depending on the network environment notification
63. ll not be saved How the logs and images are saved depending on the settings for FTP error SD memory card tab FTP error Save logs SD memory card FTP error Other than FTP error FTP error Other than FTP error Save trigger Logs Images Logs Images Logs Images Logs Images Logs Images ae a Logs and associated images Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of the SD memory card ran out and it is not enough to save images logs will be kept on being filed until it reaches 5 OOO logs Will be saved When available capacity of the SD mem ory card ran out saving of images will become impossi ble Even when available capacity of the SD memory card is enough images associated with logs will be kept on being saved until number of filed logs reaches 5 000 Will not be saved Will not be saved Will not be saved Will not be saved Will not be saved Will be saved When available capacity of the SD mem ory card ran out saving of images will become impossi ble To display images on the SD memory card it is nec essary to copy them onto the PC first Page 31 Will not be saved Will not be saved Will not be saved Will not be saved 71 2 Directory structure of drive B 100101 Image failed to transmit to the FTP server by the FTP periodic image
64. m connector on the rear of the unit and sound the buzzer when an alarm occurs The settings for the alarm output can be configured on the Alarm tab of the Alarm page Page 45 e Save images on the SD memory card When an alarm occurs images will be saved on the SD memory card The settings to save images on the SD memory card can be configured on the SD memory card tab of the Basic page Page 31 e Transmit an image onto a server automatically An alarm image can be transmitted at an alarm occurrence to the server designated in advance The settings required to transmit an alarm image to a server can be configured on the Alarm tab of the Alarm page and the FTP tab of the Server page pages 45 and 52 Important e Select FTP error for Save trigger on the SD memory card tab when using the SD memory card When Alarm input or Manual is selected for Save trigger an alarm image will not be transmitted at an alarm occurrence to the FTP server amp Page 31 13 14 e Notify of alarm occurrences by e mail Alarm mail alarm occurrence notification can be sent at an alarm occurrence to the e mail addresses registered in advance The settings for alarm mail can be configured in the Mail notification section of the Notification tab of the Alarm page and the Mail tab of the Server page pages 48 and 52 e Notify of alarm occurrences to the designated IP addresses Panasonic alarm protocol notification
65. may not be provided in real time 6 e The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 995 10669 10670 SD memory card tab Refer to page 28 for general information about this tab Refer to page 12 for how to operate Setup items Setting values Underlined default SD memory card 1 2 SD memory card Use Not use Remaining capacity notification 3 50 20 10 5 2 Save trigger 4 FTP error Alarm input Manual on Of Default None blank Image saving interval Image saving NTSC model Number of images to be interval 0 1fps 0 2fps 0 33fps 0 5fps 1fps saved 7 PAL model 0 08fps 0 17fps 0 28fps 0 42fps 1fps Number of imag 10pics 20pics 30pics 50pics 100pics es to be saved 200pics 300pics S500pics 1 000pics 2000pics 3000pics avGAVGA Important 1 e When the image refresh interval is short notification recording timing or interval may become incorrect e Select Not use when operating without an SD memory card e Before removing the SD memory card from the unit it is necessary to select Not use first e After inserting the SD memory card it is necessary to select Use to use the SD memory card e When playing or downloading images saved on the SD memory card it is necessary to select On for Save logs on the Log tab page 33 in advance e There are limited times to overwrite on an SD memory card When having a high frequency
66. n Alarm input or Manual is selected for Save trigger on the SD memory card tab images will not be transmitted to the FTP server even when an alarm is detected 7 e Depending on the network line speed or the network traffic images may not be transmitted at the exact designated interval or period 1 e Alarm input Alarm output and Command alarm are activated for the selected channel 2 e Refer to the installation guide for further information about input output rating of each terminal S e The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 554 995 10 669 10 670 52 000 59 000 61 000 25 e To transmit alarm images to an FTP server it is necessary to configure the settings in advance Page 52 6 e When D1 is selected for Image capture mode Alarm FTP image transmission is unavailable 8 e The values transmission interval x number of images will automatically be set 9 e When Open is selected the alarm signal will be output for around 20 seconds when the power of the unit is turned on VMD area tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default Ch No 1 2 3 4 Area 1 White 2 Blue On Off 3 Green 4 Red 1 10 Defaut 4 Detection sensitivity 1 15 Default 8 VMD information addition Information addition 1 2 On Off Important e The ala
67. n will be performed when the connected alarm device is activated Page 45 VMD alarm When motion is detected in the set VMD area the alarm action will be performed Page 45 VMD stands for Video Motion Detection Command alarm When a Panasonic alarm protocol is received from the connected device via a network the alarm action will be performed amp Page 45 Camera site alarm When a camera connected to a Video input connector detects an alarm by alarm sensors or cameras motion detectors etc and the unit receives the alarm input signal from the camera the alarm action will be performed Page 45 Video loss When the loss of video input signals is detected due to coaxial cable disconnections or camera trou bles the alarm action will be performed Page 45 Action at an alarm occurrence e Display the Alarm occurrence indication button on the Live page t Page 7 The alarm occurrence indication button will be displayed on the Live page at an alarm occurrence Important e When Polling 80 sec is selected for Alarm status update mode page 30 the Alarm occurrence indica tion button will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the Alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alar
68. nd focus can be adjusted by right clicking When an upper lower area of the con trol pad is right clicked the displayed image will be zoomed in out on When a left right area is right clicked the focus will be adjusted to the Near Far side Brightness buttons 2 The displayed image will be darker The adjusted brightness will return to the default brightness Image will be brighter Note e When the Brightness buttons are clicked while the camera is at the preset position the adjusted bright ness will automatically be registered for the current preset position 5 Preset 2 Select a preset position from the pull down menu and click the Go button The camera will move to the selected preset position When Home is selected the camera will move to the home posi tion To activate preset positions and home position it is required to configure the settings on the SETUP MENU of camera in advance Page 41 Unit title The unit title entered for Unit title on the Basic tab will be displayed gt Page 30 7 Camera title The camera title entered for Camera title on the Basic tab will be displayed Page 30 Alarm occurrence indication button 2 This button will be displayed at an alarm occur rence and the channel of alarm occurrence one of 1 to 4 buttons will light When the button is clicked the button will disappear and the alarm out put connector will be reset Page
69. ndow Step 3 After completing each setting item click the Set but ton to apply them Important e When there are two or more Set and Execute but tons on the page click the respective button to the edited setting item lt Example gt Coaxial RS 485 JPEG H 264 Image Position Audio Image capture mode Ch selection When completing the setting items in field A click the Set button A 1 below field A The edited settings in field A will not be applied unless the Set button A 1 below field A is clicked About the setup menu window 1 Setup button Network Video Encoder WJ GXE500 D Live button Live WJ GXE500 3 Basic button 4 Image Audio button 5 Multi screen button 6 Alarm button T Advanced func button J Setup menu Unit title Camera title Image Audio Multi screen Alarm Advanced func Time amp date User mng button 9 Server button User mng Server Network Camera title on screen Network button M Schedule button 2 Maintenance button Schedule Maintenance Camera title on screen a OSD position SD memory card error LED Alarm status update mode Alarm status reception port Automatic installation of viewer software Setup button Display the Setup page 2 Live button Display the Live page 3 Basic button to 2 Maintenance button When one of these buttons is clicked t
70. nformation about this tab Refer to page 13 for further information about the actions Setup items Setting values Underlined default Alarm Terminal 1 1 2 Ch1 Ch2 Ch3 Ch4 Off Alarm input Terminal 2 1 2 Ch1 Ch2 Ch3 Ch4 Off Alarm input Alarm output Terminal 3 1 2 Ch1 Ch2 Ch3 Ch4 Off Alarm input Alarm output AUX output VMD alarm Command alarm Command alarm 1 Ch1 Ch2 Ch3 Ch4 cee one Originating port num 1 65 535 Default 8 181 ber 3 On Of On Off Alarm image Alarm image FTP transmission 4 5 6 On Off Directory name Default None blank File name Default None blank Post alarm Transmission interval NTSC Model 7 0 1fps 0 2fps 0 33fps 0 5fps 1 fps PAL Model 0 08fps 0 17fps 0 28fps 0 42fps 1fps Number of images 1 pic 2pics 3pics 4pics Spics 6pics 7pics 8pics Ypics 1Opics 20pics 30pics S0pics 1 00pics 200pics 300pics 500pics 1000pics 2000pics 3000pics Recording duration 8 Default 100 sec Image capture size QVGA VGA Image compression rate upon alarm detection On Off Image quality upon alarm detection O Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Alarm output Alarm output trigger On Off terminal setup Alarm output type Latch Pulse Trigger output 9 Open Close Pulse width 1 120 sec Default 1 sec AUX title AUX Up to 10 characters Default AUX Open Up to 5 characters Default Open Close Up to 5 characters Default Close 45 46 Important 4 e Whe
71. nsmission the refresh interval may be longer than the set value when any value with an asterisk on the right is selected 4 e When On is selected for MPEG 4 transmission in MPEG 4 1 or MPEG 4 2 the transmission inter val of JPEG images may be longer 5 e When On is selected for MPEG 4 transmission in MPEG 4 1 displaying of MPEG 4 images or JPEG images on the Live page will be available 6 e When On is selected for MPEG 4 transmission in MPEG 4 1 and MPEG 4 2 MPEG 4 images are viewable using other devices with each setting 7 e When On is selected MPEG 4 images and audio will be transmitted using the HTTP port 8 e When On is selected only Unicast port AUTO will be available for Transmission type 9 e When On is selected MPEG 4 images may not be displayed depending on the number of the concur rent access users and audio data availability etc 10 When On is selected only IPv4 access is available 11 e When On is selected for either MPEG 4 1 or MPEG 4 2 the maximum concurrent access number is equal to or less than 8 users 39 40 il of all the channels in use 12 e When Frame rate is set for Transmission priority number of users who can access the unit may be decreased 13 When Frame rate is selected for Transmission priority this setting is available 14 Frame rate is synchronized with Max bit rate per client For this reason the
72. o correct severe problems with Direc accelerated applications Enable write combining Reference pages 65 Depending on the OS installed on the PC the following may occur Follow the instructions below when the following has occurred By performing the following solutions other appli cations and the security level may not be affected The Information Bar expressed in the following symptom and solutions will be displayed just below the address bar only when there is information to communicate oO y Live Se ch D _ we nt et iw r cf ied i a ick Page EF Tools i Fop up blocked To see this pop up or additional options click here The following message is dis x lt Information Bar Cause solution Reference e Click the information bar and select Always Allow played on the information bar Pop up blocked To see this pop up or additional options click here The following message is dis played on the information bar This site might require the following ActiveX control nwcv4setup exe from Panasonic System Networks Co Ltd Click here to install Pop up blocked To see this pop up or additional options click here An unnecessary status bar or scroll bar is displayed on the pop up window Pop ups from This Site The dialog window say ing Allow pop ups from this site will be dis played Click the Yes button e Click the
73. oaded Current image Only the currently displayed image will be downloaded Download range Images in the designated range of number of images will be downloaded Note e When downloading images from the FTP trans error log list only images from the channels select ed for Ch No are available e When the Cancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before clicking the Cancel button will be saved on the PC Browse button When successfully logged in after the user authentica tion process a folder on the SD memory card in which images are saved will be displayed Maintenance of the unit Maintenance Check the system log System log It is possible to check the system log on the System log tab of the Maintenance page on the setup menu Up to 4 000 system logs can be saved on the SD memory card when the SD memory card is inserted after select ing Use for SD memory card on the SD memory card tab page 31 When Not use is selected for SD memory card up to 100 system logs can be saved on the built in memory of the unit When the saved system logs have reached the maximum number the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be displayed in group of 100 logs each When using the SD memory card the logs will be saved even when the po
74. odel When Off is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 30 fps NTSC model 25 fps PAL model When Ch1 2 is selected for Ch selection When On is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 15 fos NTSC model 12 5 fps PAL model When Off is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 15 fps NTSC model 12 5 fps PAL model When Ch1 3 is selected for Ch selection When On is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 10 fos NTSC model 8 3 fps PAL model When Off is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 15 fps NTSC model 12 5 fps PAL model When Ch1 4 is selected for Ch selection When On is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA 3 fps NTSC model 3 1 fps PAL model e JPEG D1 2 fps NTSC model 2 1 fps PAL model When Off is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 15 fos NTSC model 12 5 fps PAL model About the Live page 42 e SE J GXE500 Ch3 D Live Setup B Multi screen J112 5 6 Bo 11001314 4 AD Be fe HE FIG CELL Compression H 264 Image capture size QVGA AUX Close Rec on SD Log SD List 1 Setup button 1 The button will turn gr
75. of JPEG images may be lower than the specified value e The maximum number of concurrent access user is 14 including users who are receiving H 264 or MPEG 4 images and users who is receiving JPEG images Depending on the set values for Bandwidth control bit rate and Max bit rate per client the maximum concurrent access number may be less than 14 users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 or MPEG 4 only the first user who accessed to monitor H 264 or MPEG 4 images will be included in the maximum number The second and subsequent users who are monitoring H 264 or MPEG 4 images will not be included in the maximum num ber e When On is selected for H 264 transmission or MPEG 4 transmission amp pages 34 to 40 H 264 or MPEG 4 images will be displayed When Off is selected a JPEG image will be displayed It is possible to dis play a JPEG image even when On is selected for H 264 or MPEG 4 transmission e The refresh interval may become longer depending on a network environment PC performance photographic Subject access traffic etc lt Refresh interval of JPEG images gt When Ch1 only is selected for Ch selection When On is selected for H 264 transmission or MPEG 4 transmission e JPEG VGA QVGA D1 15 fos NTSC model 12 5 fps PAL m
76. ot e Is the power of the unit on Installation Check if the power of the unit is turned on Guide gt e Are the set IP addresses valid e Are you accessing the wrong IP address Check the connection as follows With the Windows command prompt gt ping IP address of the unit If there is reply from the unit the connection is normal If not proceed either of the following e Reboot the unit and change the IP address by using the Panasonic IP setup software within 20 54 minutes after the restart Reboot the unit while holding the INITIAL SET Installation button on the unit The unit will be initialized and Guide the IP address will return to the default setting 192 168 0 10 After the unit is initialized access the unit and set the IP address again When the unit is initialized all the settings of the unit previously configured on the setup menus will be initialized Cannot access from the web browser Cannot access from the web browser Cannot obtain images on the SD memory card No image is displayed Cause solution e Is the same IP address provided to other devices Are there contradictions between the address and the network subnet to be accessed lt When the unit and the PC are connected in the same subnet gt Are the IP addresses of the unit and the PC set ina common subnet Or is Use Proxy Server for the set tings of the web browser checked When accessing the unit in the same subnet it i
77. perate Setup items Setting values Underlined default Name of the destination directory for Default setting C nwcam downloaded images Name of the destination directory for Default setting C nwcam downloaded images FTP error Save logs 1 On Off Name of the destination directory for Default setting C nwcam downloaded images Important 1 e When Name w o time amp date is selected for File name on the FTP img trans tab on the Network page FTP error log and associated will not be saved Page 56 33 Image Audio page JPEG H 264 tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default Image capture mode 1 2 VGA D1 Ch selection 1 Ch1 only Ch1 2 Ch1 3 Ch1 4 JPEG Ch1 Refresh interval JPEG 3 NTSC model Ch4 0 1fps 0 2fps 0 33fps 0 5fps 1fos 2fps Sfps 5fps 6fps 10fps 15fps 30fps PAL model 0 08fps 0 17fps 0 28fps 0 42fps 1fps 2 1fps 3 1fps 4 2fps 5fps 8 3fps 12 5fps 25fps avGAVGA Image quality O Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Video encoding format H 264 MPEG 4 H 264 1 H 264 transmission 4 5 6 On Off Internet mode over HTTP 7 8 9 10 11 On Off Image capture size QVGA VGA Transmission priority 12 Constant bit rate Frame rate Frame rate 13 14 NTSC model 1fps Sfps 5fps 7 5fps 10fps 15fps 20fps 30fps PAL model 1fps 3 1fps 4 2fps 6 25fps 8 3fps 12 5fps
78. rademarks of Adobe Systems Incorporated in the United States and or other countries e SDHC logo is a trademark e Other names of companies and products contained in these operating instructions may be trademarks or regis tered trademarks of their respective owners Abbreviations The following abbreviations are used in these operating instructions Microsoft Windows 7 Professional 64 bit and Microsoft Windows 7 Professional 32 bit are described as Windows 7 Microsoft Windows Vista Business SP1 32 bit is described as Windows Vista Microsoft Windows XP Professional SP3 is described as Windows XP Windows Internet Explorer 8 0 Windows Internet Explorer 7 0 and Microsoft Internet Explorer 6 0 are described as Internet Explorer SDHC SD memory card is described as SD card or SD memory card Viewer software It is necessary to install the viewer software Network Camera View 4 to display images on a PC This software can be installed directly from the network video encoder WJ GXE500 or WJ GXE500E hereinafter the unit or by double clicking nwcv4setup exe on the CD ROM provided and then following the on screen instructions Important e The default setting of Automatic installation of Viewer software is IB Network Camera View 4 InstallShield Wizard On Follow the instructions on page 66 when the message is dis Ati he played on the information bar of the browser e When the Live p
79. re the operation specifications to save images on 31 the SD memory card Log Configure the settings to save the Alarm log list Manual 33 log list and FTP trans error log list Image Audio JPEG H 264 JPEG H 264 tab will be displayed when H 264 is select 34 ed for Video encoding format Configure the settings relating to JPEG images such as Image capture size Image quality and H 264 images such as Max bit rate per client Image capture size Image quality etc in this section JPEG MPEG 4 The JPEG MPEG 4 tab will be displayed when MPEG 4 37 is selected for Video encoding format Configure the settings relating to JPEG images such as Image capture size Image quality and MPEG 4 images such as Max bit rate per client Image capture size Image quality etc in this section Image Position The setup menu of camera is displayed Configure the set 40 tings relating to camera operations using the operation panel Refer to the operating instructions of camera for fur ther information about the settings Configure relating to the settings relating to audio 41 Coaxial RS 485 Configure the settings relating to the video synchronization 42 type camera control cable compensation and RS 485 communication Multi screen Multi screen Register the cameras from which images are to be dis 44 setup played on a multi screen Alarm Alarm Configure the settings relating to alarm actions alarm imag 45
80. reception port 21004 1 65535 O S Automatic installation of viewer software on 20 How to operate the setup menu WJ GXE500 WJ GXE500 Live Setup o Q Basic SD memory card med Unit title JwcxesoO o O cht wu exEs00c1 S Ch2 Jwcxesoocn2 S Ch3 Jwcxesoocn3 SSCids ch4 Jwcxesoocng ss s SSCS Date time 01 Mn m 2010 v Setup menu Image Audio Camera title Vv V Multi screen Alarm Advanced func Time display T format 24n Time amp date Datelti User mng ate time display format DDAMAYYYY E Summer time Server daylight Oin saving Network ie e 5 Camera title on screen Schedule Maintenance Camera title on screen 9A Z Ch4 OEE Upper let v OSD position Display style Opaque Transparent SD memory card error LED Ol Alarm status update mode O Polling 30sec Real time O O E Alarm status reception port 21004 1 65535 fe E Automatic installation of viewer software on Menu buttons Setup page Step1 Click the desired button in the frame on the left of the window to display the respective setup menu When there are tabs at the top of the setup page dis played in the frame on the right of the window click the desired tab to display and configure the setting items relating to the name of the tab Step 2 Complete each setting item displayed in the frame on the right of the wi
81. ress of the server may be incorrect Check if the IP address of the server is configured correctly e The SMTP server may be down Ask the network administrator e An error occurred in the mail function Check if the mail settings are configured correctly Description e The FIP server may be down Ask the network administrator e The IP address of the server may be incorrect Check if the IP address of the server is configured correctly e The FTP server settings may be incor rect Check if the FTP settings are config ured correctly The settings relating to the indicated item may be incorrect Check if the FTP set tings are configured correctly e An error occurred in the FTP function Check if the FTP settings are configured correctly Error indications relating to DDNS Category Indication Connection error No response from the DDNS server User name or password isn t correct IP address update failed Internal error Undefined error Error indications relating to NTP Category Indication Connection error No response from the NTP server Internal error Undefined error Synchronizing with NTP update succeeded NTP succeeded Error indications relating to login Category Indication Login User name or IP address Description e The designated IP address of the DDNS may be incorrect Check if the DDNS set tings are configured correctly e The DDNS server may be down Ask the network administrator
82. rm occurrence indication button page 13 will be displayed when motion is detected by the VMD function e The alarm occurrence indication button will be displayed when receiving an alarm input of a terminal alarm or a command alarm e Depending on the network environment notification may be delayed even when Real time is selected for Alarm status update mode on the Basic tab of the Basic page page 30 e The motion detection function is not the dedicated function to prevent thefts fires etc We are not responsible for any accidents or damages occurring in case e When Multicast is selected for Transmission type on the JPEG H 264 page 34 or JPEG MPEG 4 t page 37 tab or On is selected for Priority stream on the System tab it may sometimes be impossible to display the VMD area setup window 1 e The VMD information can be searched by Panasonic network disk recorders WJ ND400 series Refer to the operating instructions of the connected devices for further information about the functions and set tings 2 e While a camera is during operation such as panning tilting zooming focus adjustment brightness adjust ment or auto mode the VMD information will be added The following is the procedure to set VMD areas Important e When the settings are being configured on the setup menu sometimes the VMD function may not work correct ly Step1 Set the video motion detection area by dragging the mouse
83. s 1 000 25 When On is selected for H 264 transmission of H 264 1 the setting values selected for H 264 1 will be applied JPEG MPEG 4 tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default Image capture mode 1 2 VGA D1 Ch selection 1 Chi only Ch1 2 Ch1 3 Ch1 4 JPEG Ch1 Refresh interval JPEG 3 NTSC model Ch4 0 1fps 0 2fps 0 33fps 0 5fps 1fos 2fps Sfps 5fps 6fps 10fps 15fps 30fps PAL model 0 08fps 0 1 7fps 0 28fps 0 42fps 1fps 2 1fps 3 1fps 4 2fps 5fps 8 3fps 12 5fps 25fps QVGANVGA Image quality O Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Video encoding format H 264 MPEG 4 1 Internet mode over HTTP 7 8 9 10 11 On Off Image capture size QVGA VGA Constant bit rate Frame rate Frame rate 13 14 NTSC model 1fps Sfps 5fps 7 5fps 10fps 15fps 20fps 30fps PAL model 1fps 3 1fps 4 2fps 6 25fps 8 3fps 12 5fps 20fps 25fps Max bit rate per client 15 16 17 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 1536kbps 2048kbps 3072kbps 4096kbps Unlimited Image quality 18 Low Motion priority Normal Fine Image quality pri ority Refresh interval 19 0 2s 0 33s 0 5s 1sS 2s 3s 4s 5s Transmission type 20 Unicast port AUTO Unicast port MANUAL Multicast 3 Setup items Setting values Underlined default MPEG 4 Ch1 Uni
84. s rec ommended to enter the address of the unit in the Don t Use Proxy For These Addresses box lt When the unit and the PC are connected in the dif ferent subnet gt Is the IP address of the default gateway set for the unit correct e Is Allow selected for FTP access to unit on the Network tab of Network page It is necessary in advance to select Allow for FTP access to unit on the Network tab of the Network page e Is the entered password correct Restart the web browser and enter the password again e Is the viewer software installed on the PC Install the viewer software on a PC e Is the version of DirectX 9 0c or later Check the version of DirectX as follows 1 Select Run from the start menu of Windows 2 Enter dxdiag in the displayed dialog box and click the OK button If the version of DirectX is older than 9 0c upgrade it Reference pages 61 62 No image is displayed on the Live page The image is not being refreshed No image is displayed or too dark Images are displayed washed out Changed settings are not saved Cause solution e When Every time visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not be displayed on the Live page In this case do the following 1 Select Internet Options from Tools on the menu bar of Internet Explorer
85. s that have failed to be transmitted using the FTP periodic image transmission can be saved automatically on the SD memory card Images saved on the SD memory card can be obtained from the SD memory card tab of the Basic page e Page 31 To use the SD memory recording function featured in Panasonic s network disk recorder select Off for FTP peri odic image transmission amp page 56 and FTP error for Save trigger page 31 We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occur rence in files saved in the SD memory card regardless of what the cause may be Note e Depending on the settings and status of use not all images failed in the FTP periodic transmission may not be saved on the SD memory card Display the log list The logs will be displayed in the following list forms e Alarm log alarm type will be displayed e Manual log played Logs of the alarm occurrences such as time and date of the alarm occurrences and the Logs filed when images have been manually recorded on the SD memory card will be dis e FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed Each log list can be displayed only when On is selected for Save logs on the Log tab of the Basic page page 33 respectively Step1 Display the Live page Page 5 WIexes00 WJ GXE500 Step 2 Click the L
86. ser name already in use is entered and the Register button is clicked the respective user information will be overwritten 3 e 1 Administrator Allowed all available operations of the unit 2 Camera control Allowed to display images from the camera and to control the camera The unit setting configuration is unavailable 3 Live only Only displaying live images is available The unit setting configuration and camera control are unavailable 4 e The registered users will be displayed in the drop down list as follows User name access level Host auth tab Refer to page 29 for general information about this tab Setup items Host auth IP address 1 2 Access level Host check 3 Setting values Underlined default On Off Default None blank 1 Administrator 2 Camera control 3 Live only aa e When IP address subnet mask is entered it is possible to restrict PCs in each subnet For example when 192 168 0 1 24 is entered and 2 Camera control is selected for the access level the PCs whose IP address is between 192 168 0 0 access level 2 Camera control 192 168 0 255 can access the unit with the 2 e When the IP address already in use is entered and the Set button is clicked the respective host informa tion will be overwritten 3 e The registered hosts will be displayed in the drop down list as follows Host name access level Example 192 168 0 21 1 System ta
87. sing Internet Explorer may be dis abled Click Internet Options on the Tool menu of Internet Explorer and Security tab Then click the Custom Level button to open the Security Setting win dow Under Download select Enable for Automatic prompting for file downloads Click the OK button The Warning window will be displayed Click the Yes button Reference pages Installation Guide 3 Installation 63 Symptom Cause solution Reference e Delete temporary internet files as follows 1 Select Internet Options under Tools on the menu bar of Internet Explorer The Internet Options window will be displayed 2 Click the Delete Files button in the Temporary Images are not displayed or Internet files section on the General tab not refreshed smoothly e The firewall function of the anti virus software may be filtering the port of the unit Exclude the port number of the unit from the list of the port numbers to be filtered by the anti virus software SDHC SD memory card Is Off selected for SD memory card error LED on error indicator does not the Basic page light Select On for SD memory card error LED e When Network Camera View 4 is deleted from a PC on which both the viewer software Network Camera H 264 or MPEG 4 images View 3 and Network Camera View 4 are installed are not displayed H 264 or MPEG 4 images may not be displayed In this case delete Network
88. ssible to display images and to receive transmit audio between the unit and the PC when the viewer software Network Camera View4 is not installed on the PC miiia Date time o1 fm a 01 v 7 2010 m 00 v 00 m 00 m Advanced func Time display 24n x format 24h a Time amp date Date time User mng pace pommyyyY x display format DA x Summer time daylight Olin saving Server e Network S Camera title on screen Oon Schedule Maintenance Cho Camera title on screen PAR 0 9A Z Ch3 Ch4 epee Upper let v Display style Opaque Transparent OSD position SD memory card error LED on Oof Alarm status update mode Polling 30sec Real time Alarm status reception port 31004 1 65535 Automatic installation of viewer software oOn OOff 24 Display the setup menu from a PC The settings of the unit can be configured on the setup menu Important e The setup menu is only operable by users whose access level is 1 Administrator Refer to page 50 for how to configure the access level How to display the setup menu Step1 Step 3 Display the Live page Page 5 Click the OK button after entering the user name and the password Step 2 Click the Setup button on the Live page Connect to 192 168 0 10 Bax gt The window with the user name and password entry oh fields will be displayed k The server 192 168 0 10 at
89. st 38 Setup items Setting values Underlined default _ 4 Unicast port1 Image 21 1 024 50 000 Default 32 014 Unicast port2 Audio 21 1 024 50 000 Default 33 014 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with FF Default 239 192 0 21 Multicast port 21 22 1 024 50 000 Default 37 004 sci Unicast port1 Image 21 1 024 50 000 Default Ch2 32016 Ch3 32018 Ch4 32020 Multicast address Available IPv4 address 224 0 0 0 239 255 255 255 Available IPv6 address Multicast address starting with Ep Default Ch2 239 192 0 23 Ch3 239 192 0 25 Ch4 239 192 0 27 Multicast es 21 1 024 50 000 ree ee Ch2 37006 Ch3 37008 Ch4 37010 Multicast TTL HOPLimit 23 24 1 254 Default 16 Important 23 When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multicast port 24 When transmitting an MPEG 4 image via a network the transmitted image sometimes may not be dis played depending on the settings of a proxy server or a firewall In this case refer to the network adminis trator 1 e When this setting is changed the unit will reboot automatically 2 e i PRO Series does not support D1 if not specified As of May 2010 3 e When On is selected for MPEG 4 tra
90. t button The selected operation will Start Click the Stop button to stop the operation The selected operation will stop when the camera panning tilting zooming focusing is operated Auto track Performs auto track when the camera supports auto track AUTO TRACK Auto pan Automatically pans between the start position and the end position set in advance Even when the camera is operated for zooming or focusing the camera continues panning Preset position sequence Automatically moves to the preset positions orderly start from the low est preset position number Patrol 1 4 Operates the camera in accordance with patrol function settings Note e To check if the camera supports auto track refer to the operating instructions of the camera e To activate auto pan sort preset position sequence or patrol 1 4 it is required to perform the settings on the setup menu of camera in advance Page 41 e While a camera controlled via the RS 485 communi cation interface is executing a patrol function it is impossible to start another one Stop the current patrol function before starting a new one 3 Control pad buttons 2 Left click on the control pad to adjust the horizontal vertical position of the camera panning tilting Panning tilting speed will be faster if a clicked point gets far ther from the center point of the control pad It is also possible to pan tilt the camera by dragging the mouse Zoom a
91. t be displayed depending on the settings of a proxy server or a firewall In this case refer to the network administrator 1 e When this setting is changed the unit will reboot automatically 2 e i PRO Series does not support D1 if not specified As of May 2010 3 e When On is selected for H 264 transmission the refresh interval may be longer than the set value when any value with an asterisk on the right is selected 4 e When On is selected for H 264 transmission in H 264 1 or H 264 2 the transmission interval of JPEG images may be longer 5 e When On is selected for H 264 transmission in H 264 1 displaying of H 264 images or JPEG images on the Live page will be available 6 e When On is selected for H 264 transmission in H 264 1 and H 264 2 H 264 images are viewable using other devices with each setting 7 e When On is selected H 264 images and audio will be transmitted using the HTTP port 8 e When On is selected only Unicast port AUTO will be available for Transmission type 9 e When On is selected H 264 images may not be displayed depending on the number of the concurrent access users and audio data availability etc 10 When On is selected only IPv4 access is available 11 e When On is selected for either H 264 1 or H 264 2 the maximum concurrent access number is equal to or less than 8 users 12 e When Frame rate is set for Transmission priorit
92. time will be shorter 7 e Making the value bigger will result in a longer delay but audio interruptions can be minimized 8 e Audio may temporarily be interrupted or noise may be heard the unit or when multiple users are access ing concurrently It may be possible to diminish the interruption or noise by setting a longer interval for Audio output interval PC to Camera 9 e Audio may sometimes not be heard depending on the network environment 10 The transmission port number entered for Audio output port PC to Camera will be used only when Unicast port MANUAL is selected for Transmission type When Off is selected for H 264 transmission or MPEG 4 transmission pages 34 and 37 or when Unicast AUTO or Multicast is selected for Transmission type it is not necessary to enter the trans mission port number Coaxial RS 485 tab Refer to page 28 for general information about this tab Setup items Setting values Underlined default Coaxial Video sync 1 2 Ch1 Int On Of S M L RS 485 Communication protocol 8 9 10 4 line 2 line Baud rate 2400bps 4800bps 9600bps 19200bps 38400bps Data bit 7bit 8bit Parity check None Odd Even On ee Se Default Ch1 01 Ch2 02 Ch3 03 Ch4 04 Important 1 e When Ch1 is selected for Video sync the unit is synchronized with the video signal that is input to Ch1 Synchronize other video signals that are input to other channels with Ch1 2
93. unit will not be heard Audio volume can be adjusted Low Middle High by moving the volume cursor BPM Note e Audio output is available on Ch1 only e When a user is using the audio transmission func tion with Interactive Half duplex selected the Mic input button and the Audio output button will be inoperable for the other users When Interactive Full duplex is selected the transmis sion button is inoperable for other users Possible duration of audio transmission is up to 5 minutes per transmission When 5 minutes have passed audio transmission will automatically stop To turn the audio transmission function on click the Audio output button again When the unit is restarted the adjusted volume level for both the audio transmission and reception will return to the level that had been set on the Audio tab on the setup menu Page 41 e Actual volume level will change in three steps even though the volume cursor can be adjusted minutely 10 23 SD recording status indicator The status of the SD recording can be checked with this indicator When the SD recording starts this indicator will light red When the SD recording stops this indicator will go off This indicator will be displayed only when Manual is selected for Save trigger on the setup menu Page 31 24 Main area o_o Images from the camera will be displayed in this area The current time and date will be displayed a
94. upgrade Except the network settings Execute Do not reset the settings to the default after the upgrade Resets to default HTML data after completing the upgrade It will take around 12 minutes to complete the upgrade Please wait and do not operate the browser during this process Model no MAC address Serial no Firmware version IPL version HTML version IP address IPv6 Viewer software installation counter Information of each item will be displayed Step1 Contact the dealer and download the latest firmware onto a PC Important e A blank Space cannot be used for the name of the directory where the downloaded firmware to be saved Step 2 Click the Browse button and designate the down loaded firmware Step 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade Note e Refer to the readme file provided with the firmware first and determine whether or not to initialize the settings after the firmware upgrade Step 4 Click the Execute button The confirmation window will be displayed When Do not reset the settings to the default after the upgrade is selected the confirmation window will not be displayed Important e Before starting the upgrade select Off for FTP periodic image transmission on the FTP img trans tab of the Network page Page 56
95. ut this tab Setup items Setting values Underlined default Face detection Face detection 1 2 3 4 On Off XML notification Important e When Multicast is selected for Transmission type on the JPEG H 264 or JPEG MPEG 4 tab and On is selected for Priority stream on the System tab it may sometimes be impossible to display the face detection setup window 1 e The face detection function shall not guarantee the detection of faces in an image The face detection accuracy varies with imaging conditions 2 e When Mosaic is selected for Display type of Privacy zone the face detection function may some times be triggered the face detection frame will be displayed 3 e When D1 is selected for Image capture mode it is impossible to activate the face detection function 4 e Face detection is available on Ch1 only 49 50 User mng page User auth tab Refer to page 29 for general information about this tab Setup items User auth 1 User name Password 2 Retype password Access level 3 User check 4 Setting values Underlined default On Off Default None blank Default None blank Default None blank 1 Administrator 2 Camera control 3 Live only Example admin 1 1 e When user authentication authentication error has failed to pass 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while 2 e When the u
96. v6 compatible router 5 6 T e It is impossible to use both an IPv4 DNS server and an IPv6 DNS server 8 e The following port numbers are unavailable since they are already in use 9 e t is recommended to use with the default Auto 10 11 e Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously i2 e When Bandwidth control bit rate on the Network tab of the Network page is set low taking a picture using the one shot button may not function depending on the use environment In this case select QVGA for Image capture size of JPEG on the JPEG H 264 page 34 or JPEG MPEG 4 page 37 tab or set Image quality of JPEG lower Note e Refer to the network administrator for the addresses of each server e The port forwarding function changes a global IP address to a private IP address and Static IP masquerade and Network Address Translation NAT have this function This function is to be set in a router e To access this unit via the Internet by connecting the unit to a router it is necessary to assign a respective HTTP port number for each device and address translation by using the port forwarding function of the router Refer to the operating instructions of the decoder for further information Enter Global IP address colon port number in the Address box of the browser WAN Router LAN
97. ver information DDNS server information etc can happen Perform the countermeasure such as the access restriction using the user authentication e After the unit is accessed by the administrator make sure to close the browser for added security e Change the administrator password periodically for added security Note e When user authentication authentication error has failed to pass 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while Monitor images on a PC The following are descriptions of how to monitor images from the camera on a PC Monitor images from a single camera Step 1 Start up the web browser Important e When the HTTP port number is changed from 80 Step 2 enter http IP address of the unit colon port Enter the IP address designated using the Panasonic number in the address box of the browser Easy IP Setup software in the address box of the Example When the port number is set to 8 080 browser http 192 168 0 11 8080 Example when entering an IPv4 address e When the unit is in a local network configure the http URL registered using IPv4 address proxy server setting of the web browser under http 192 168 0 10 Internet Options under Tools of the menu bar Example when entering an IPv6 address to bypass the proxy server for the local address http URL registered using IPv6 address http 2001 db8 10 Step 3 Press the
98. wer of this unit is turned off When not using the SD memory card the logs will be deleted when the power of this unit is turned off System log lt lt Previous 100 Next 100 gt gt No Next 100 gt gt When clicking Next 100 gt gt the next 100 system logs will be displayed lt lt Previous 100 When clicking lt lt Previous 100 the previous 100 sys tem logs will be displayed No The serial number of the system log will be displayed Time amp date Time and date at the error occurrence will be displayed Note e When Off is selected for Time display format on the Basic tab page 30 time amp date of logs will be displayed in 24 hour format Error description The descriptions about the error will be displayed Refer to page 58 for further information about the sys tem logs 21 22 Upgrade the firmware Upgrade It is possible to upgrade firmware on the Upgrade tab of the Maintenance page on the setup menu The current firmware of this unit can be checked and upgraded to the latest version on this page Contact the dealer for further information about the firmware upgrade System log Upgrade Default reset Model no WJ GXE500 MAC address Serial no Firmware version IPL version HTML version Linklocal IP address IPv6 Static Help gt gt Viewer software installation counter sal a amp Reset the settings to the default after completing the
99. y number of users who can access the unit may be decreased 13 When Frame rate is selected for Transmission priority this setting is available 14 Frame rate is synchronized with Max bit rate per client For this reason the frame rate may be lower than the specified value when any value marked with an asterisk is selected 15 Unlimited is available when Frame rate is selected for Transmission priority 16 e The bit rate is synchronized with Bandwidth control bit rate on the Network tab of Network page For this reason the bit rate may be lower than the value when any value with an asterisk on the right is selected Page 54 17 When Unlimited is selected for either H 264 1 or H 264 2 the maximum concurrent access num ber is 1 user 18 e When Constant bit rate is selected for Transmission priority this setting is available 19 Depending on the setting or photographic subject images may not be refreshed at the exact designated interval 20 When Multicast is selected set the value of Bandwidth control bit rate on the Network tab of Network page greater than the total value of Max bit rate per client of all the channels in use Page 54 21 The following port numbers are unavailable since they are already in use 10 669 10 670 22 When audio is transmitted from the unit the port number to be used will be the multicast port number plu
100. y card Cannot transmit audio to the unit The alarm occurrence indi cation button the AUX but tons and the SD recording Status indicator on the Live page do not display the cur rent status in real time No image is displayed on the Live page Cannot download the log list gt gt Cause solution e Is the SD memory card inserted correctly Check if the SD memory card is inserted correctly e Is the SD memory card formatted Format the SD memory card oli e Isn t the write protect switch set to LOCK When the write protect switch is set to LOCK avail able size total size indication of the SD memory card to be displayed on the SD memory card tab will be Ineo B JEK e Isn t the SD memory card out of order There are limited times to overwrite on an SD memory card When frequently overwritten it may be at the end of product life It is recommended to replace the SD memory card e Are the microphone and the speaker connected cor rectly and firmly Confirm that they are connected correctly and firmly e Is the viewer software installed on the PC Confirm that the viewer software Network Camera View 4 is installed e Is the viewer software installed on the PC Confirm that the viewer software Network Camera View 4 is installed e Is Real time selected for Alarm status update mode e Press the F5 key on the keyboard of the PC or click the Live button e Download of files u

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