Palm Tungsten W Getting Started Guide
Contents
1. 415 555 7775 W Highlight Look Up M A N ae Press Select Press the corresponding edge of the button For example in Date Book Day view press Right Left to go forward back one day Jul 24 04 deMiriwirlr Hr 8 00 Breakfast with Gina Do one of the following a If only one button press Select If more than one button press Select OK Done or Yes IMPORTANT Read dialog boxes carefully Selecting OK or Yes sometimes deletes data 17 Learn more about your handheld Navigator special features To see the note attached to Press Select the highlighted Date Book event To check off a completed To Press Select to mark the selected item as Do List item complete To use Quick Look Up in In Address List view press Right to display letter boxes To spell aname press Up Down to scroll through letters Press Right to move to the next box Address Book Madigan Patrick 415 555 8899 W anzi Arthur 415 555 7775 W Look Up M A N s To use Quick Connect to dial In an Address record press Right or tap ae SMS oF the Quick Connect icon to see available numbers In the Quick Connect dialog box press Up Down to highlight the number you want Press Select to connect Address Sch Business Quick Connect i Arthur Manzi Quick Arthur Manzi Example Inc Connecticon BESSER 8 ECE Ko Home 650555 7256 Work 415 555 0297 Highlight the Mobile 650555 78392. Blinking green indicator light connection to the wireless service is established Slow blinking red light Mobile is on but you are in an area where there is no coverage Move to an area where the signal is stronger such as near a window or outside If after you move the indicator light is still slow blinking red do the following See Establishing a wireless connection in Troubleshooting for additional ways to improve signal strength Verify with your wireless service provider that service has been activated for your handheld Connect to the wireless network 5 Confirm that your handheld is connected to the wireless service a Press Home to open the Applications Launcher b Tap the Mobile icon The name of your wireless service provider appears above the keypad in the Mobile application Example Telecom a Gee e Look here for the name of your Rec peed f A SCH r wireless service provider 5 e J Lookup 7 8 9 Profile PORS J Tuv_Jj wxyz J Home Step 5 Make a phone call from your handheld 1 When Mobile is on and within coverage indicator light is blinking green insert the headset connector into the voice jack Button Short press to answer call long press to hang up Earpiece Voice jack Indicator light Connect to the wireless network Mobile opens and displays the onscreen keypad used for dialing GPRS coverage indicator Sig
3. Home 650 555 7256 number and SMS 650555 7839 Mobile 650 555 7839 then press Select on the 5470 Sanchez Ave navigator to SanFrancisco CA 94110 connect 18 Learn more about your handheld Enter and synchronize your information This section explains how to enter information into both Palm Desktop software and your handheld and then how to synchronize the two with a HotSync operation so that information entered in one place shows up in both places NOTE Users of Microsoft Outlook If you chose to synchronize with Outlook during installation Step 7 create a new appointment in Outlook rather than in Palm Desktop software Enter an appointment in Palm Desktop software m Windows Double click the Palm Desktop icon on your Ge computer desktop Then in Palm Desktop software click REI the Date icon on the left Click New Event in the lower left corner and enter data m Mac In the Palm folder double click the Palm Desktop SCH icon From the Create menu select Event and enter data E Enter an appointment on your handheld 1 Press the Date Book button on the front of your handheld 2 Tap New set the time for the appointment and tap OK 3 Begin entering data when you see the blinking cursor onscreen Use the keyboard to enter data Jul 24 04 IBD Hr Blinking cursor You don t have to save data you create on the handheld Your data is saved automatically 19 Learn more about your
4. handheld Perform a HotSync operation Place your handheld in the cradle Press the HotSync button on the cradle to begin the HotSync operation HotSync operations synchronize information on your handheld and in Palm Desktop software or other PIM personal information management software such as Outlook The information you enter in one appears in both places NOTE If the HotSync operation did not work see Performing HotSync operations in Troubleshooting Read the Handbook The electronic Handbook contains comprehensive information about all aspects of your handheld The Handbook opens in Adobe Acrobat Reader If you do not have Acrobat Reader you can install it from the Palm Desktop software CD ROM To open the Handbook a Windows In Palm Desktop software click Help in the menu bar Then select the menu item for the Handbook 20 Learn more about your handheld m Mac Open the Palm folder and then open the Documentation folder Double click Handbook pdf The Bookmarks tab displays the In the Index click a page number and table of contents Click a topic and the related information appears in the it appears in the right window pane window pane OQ BS Ore J Exploring Your Handheld CH Locating handheld componente 0 Adding an expansion card Using the backlight Navigating and Entering Data Working with Applications Using Address Book Using Calculator t
5. mail for an extended period of time check with your ISP or e mail service provider to verify that the service is working properly Problem E mail is not being sent Several ISPs and e mail service providers allow you to send e mail through their servers for example Yahoo and CompuServe If you can t send e mail though your handheld first make sure your ISP or e mail service provider supports this For example even though basic e mail access is free on the Yahoo web site Yahoo requires an upgrade to access e mail on a wireless handheld Several providers like Hotmail do not offer this option at all you must access your e mail through their web site If you can t send e mail using the VersaMail e mail application make sure your ISP or e mail provider allows you to do this Many services require authenticated access to use their SMTP servers or ESMTP If you have an e mail account that allows you to use the VersaMail e mail application try configuring ESMTP To configure ESMTP 1 In the VersaMail application press Function _ Menu 8 and then select Mail Servers on the Options menu 2 Tap Details 3 Next to Options tap the pick list triangle and choose Advanced Outgoing 4 Tap the check box next to My server requires authentication Make sure your username and password are filled in below this 5 Tap OK twice 31 Troubleshooting Many ISPs such as cable companies require that you hav
6. your handheld s wireless features such as the mobile phone SMS web browser and wireless e mail Without the SIM card you can operate your handheld but you cannot use the wireless features IMPORTANT This handheld is preconfigured to work with the SIM card provided by a specific wireless service provider Any other carrier network requires a different device configuration and is not supported by Palm Most likely the SIM card either is in your package or was handed to you by a representative of your wireless service provider In some cases however the SIM card is already installed in your handheld Open the access door and either verify the presence of the SIM card or insert it To insert the SIM card or verify its presence 1 Turn off your handheld IMPORTANT Turning off the handheld prevents static discharge that could damage the connector 2 If you have the SIM card attached to its plastic holder carefully detach the SIM card from the holder See Review the contents of your handheld package for an illustration of the SIM card detached from its plastic holder Connect to the wireless network 3 On the back panel of your handheld slide a thin flat edge similar to your thumbnail into the indent and under the access door until the access door opens 4 Do one of the following Gold contact If a sample SIM card is present look for the Sample SIM label remove it Then slide
7. Keyboard tutorial press Home to open the Applications Launcher Press K to highlight the Keyboard icon Press Enter to open the tutorial a For information about the navigator see the next section Learn how to use the navigator Onscreen keyboards Besides the characters visible on the keyboard many international characters and symbols are available in the onscreen keyboards To access the onscreen keyboards press Function and then press SYMBOL sw To enter a character from the onscreen keyboard tap it with your stylus Learn how to use the navigator Use the keyboard to create data Use the navigator to retrieve data and move around your handheld You can also use the navigator to open Address Book and then automatically dial phone numbers or enter recipients e mail addresses A A N J Navigator Ga Q pin Down The following tables explain navigation basics and special features of the navigator Additional tips are provided in Memo Pad in memos such as Navigator Button Tips and Navigator Power Tips 16 Learn more about your handheld Navigator navigation basics To go to the Applications Launcher anytime To insert a highlight To view a highlighted item To move in the direction of an onscreen arrow To close a dialog box Hold down Select until the Applications Launcher appears Press Select Remove the highlight by pressing Left Madigan Patrick 415 555 8899 W
8. Palm Tungsten W Handheld Getting Started Copyright 2002 Palm Inc All rights reserved HotSync MultiMail and the Palm logo are registered trademarks of Palm Inc The HotSync logo Palm Palm Powered the T logo Tungsten the Tungsten logo and VersaMail are trademarks of Palm Inc All other brand names are trademarks or registered trademarks of their respective owners Disclaimer and Limitation of Liability Palm Inc assumes no responsibility for any damage or loss resulting from the use of this guide Palm Inc assumes no responsibility for any loss or claims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss Software Download Available Palm Desktop software is supplied on a CD ROM disc Check www palm com support tungstenw for updates and new versions of the software Exposure to radio frequency energy SAR In order to comply with FCC radio frequency RF exposure guidelines users must use a Palm brand body worn accessory during body worn operation Use of accessories that are not provided by Palm or that were not tested for RF exposure compliance with this product may not comply with the FCC RF exposure safety guidelines and should not be used Maximum Sp
9. Using Card Info OH Using Date Book zl Using Expense S L Using Memo Pad L Using Palm Mobile S L Using Note Pad e Heng SIM Manager Using To Do List Using Palm VersaMail Persor Using Palm WAP Browser s Using World Clock B L Performing HotSync Operations L Setting Preferences for Your Hand Maintaining Your Handheld Frequently Asked Questions L Product Regulatory and Safety Infc W i H LE n 4 4130428 tun s n DH W i Click Index to search an alphabetical listing of information Take the Quick Tour For an overview of the main features of your handheld spend a few minutes reviewing the Quick Tour To open the Quick Tour m Press Home to open the Applications Launcher Then B press Q to highlight the Quick Tour icon Press Enter to open the tour 21 Learn more about your handheld Use your handheld safely IMPORTANT For more safety information see the reverse of the title page of this guide When you are using your handheld while driving be sure to obey the rules of the road Keep your hands on the wheel and your eyes on the road Whenever you use the wireless features of your handheld please observe the guidelines or prohibitions on the use of wireless devices in your current location For example when you are on an airplane do not turn on the Mobile application at times when government or airline regulations prohibit the use of cellular phones Us
10. ddition Palm has information about some applications compatibility with your handheld To find this information do one of the following m Open your web browser and go to www palm com support tungstenw On that page click the link leading to information on the compatibility of third party applications m Read the readme file for your handheld After you install Palm Desktop software on your computer open the Palm folder The readme file is located in the Helpnote folder 33 Troubleshooting 34
11. dheld in Troubleshooting at the end of this guide m Synchronize your old handheld with your computer so that the information is up to date We recommend that you then create a renamed backup copy of the Palm folder on your computer You must install the version of Palm Desktop software included in this package This version contains important applications that must be present for your handheld to operate correctly a Donot use a Palm SD Backup Card to restore your backup data from your previous handheld You must follow the procedure in Step 7 Install Palm Desktop software m Windows During the upgrade process some applications and settings that are incompatible with your Tungsten W handheld are not transferred For application information see Identifying incompatible third party applications in Troubleshooting As Start here for the settings that are not transferred you need to find them on your old handheld m If you used either MultiMail SE or MultiMail Deluxe on your old Palm handheld and if you plan to use your old handheld s username on your Tungsten W handheld the saved e mail and account settings are upgraded automatically when you perform your first HotSync operation in Step 7 Install Palm Desktop software m Mac You cannot use the same username on your new Tungsten W handheld as you used on your old handheld When you install Palm Desktop software in S
12. dset SIM card optional Expansion card optional Two CD ROMs Palm Desktop software Software Essentials Whether an expansion card and SIM card are included in the Tungsten W handheld package depends on your wireless service provider Get to know your handheld Voice jack IR port Indicator light Stylus Function Keyboard key Power button backlight on amp off Date Book Expansion card slot Address Home key Book 5 way navigator E mail Wireless Mobile on amp off Charge and set up your handheld Charge and set up your handheld Step 1 Connect the adapter and charge your handheld If you are upgrading from another Palm handheld and have a Palm cradle already connected be aware that not all cradles are compatible with your new handheld We recommend that you use the cradle included in the package with your handheld NOTE Windows NT and 95 and systems without USB ports 10101 require the Palm HotSync Cradle Serial SKU 10828U sold oko separately A serial port is shown at right 1 Plug the power adapter into an outlet and the HotSync cradle NOTE Your power adapter may connect to the cable of the cradle not to the cradle itself 2 Place your Tungsten W handheld into the cradle 3 Check that the charging indicator light is solid green This means your handheld is properly seated in the cradle and is being charged NOTE If the indicator light did not go on see Char
13. e Quick Tour 21 Use your handheld safely 0 c ee eee eens 22 Troubleshooting 0 0 000 23 Upgrading from another Palm handheld 23 Charging the handheld 0 naaraan 24 Turning on the handheld 06 cece eee eee 25 Establishing a wireless connection 00000005 25 Installing Palm Desktop software 26 Contents Performing HotSync operations 0 0 000 Using e mail on your handheld no n nannnnananann Identifying incompatible third party applications vi Start here Palm Tungsten W Handheld Getting Started explains how to do the following m Charge and set up your Tungsten W handheld a Turn on the Mobile application connect to your wireless service and confirm the connection m Install software on your handheld and your desktop computer a Learn more about using your handheld m Solve problems that may arise during setup installation and subsequent use of your handheld For the latest troubleshooting information updates downloads and other important information go to www palm com support tungstenw Follow guidelines for upgrading from another Palm handheld If you are upgrading from another Palm handheld please follow these important guidelines m Read the important upgrade information on www palm com support tungstenw Information is also available in Upgrading from another Palm han
14. e an Internet connection to their network to send e mail through their servers In this case you can almost always receive e mail from these accounts but if you want to send e mail you must send it through another server To send e mail through an available server 1 Press Function _ Menu 8 and then select Account Setup on the Accounts menu Tap to highlight the problem account Tap the Edit button Tap Next Make sure your username and password are correct and tap Next pm om SF WN For Outgoing Mail Server enter the address of a server through which you can send mail 7 Tap Next 8 Tap Done You can then receive e mail through this account When you reply to e mail from this account or compose a new message from within this account the VersaMail application uses the other SMTP server you identified in the procedure above when sending mail Identifying incompatible third party applications Palm works with developers of third party add on applications to ensure the compatibility of these applications with your new Palm handheld Some third party applications however may not have been upgraded to be compatible with your new Palm handheld or they may not have been designed to incorporate all the features available in your handheld 32 Troubleshooting If you suspect that a third party application is adversely affecting the operation of your handheld contact the developer of the application In a
15. e the non wireless applications of your handheld in accordance with airline regulations for electronic devices To turn off Mobile 1 Hold down the Wireless button until the Mobile dialog box appears 2 In the Mobile dialog box tap Off Mobile is On Your mobile is on Tap the Off button to turn your mobile off 22 Troubleshooting Troubleshooting The following troubleshooting information gives you solutions to some problems that you may encounter when you set up and subsequently use your handheld Upgrading from another Palm handheld These problems may occur if your are upgrading from another Palm handheld Problem You upgraded using your username from your old Palm handheld and you used the VersaMail e mail application on your Tungsten W handheld before your first HotSyne operation You must perform a hard reset on the handheld and then perform a HotSync operation 1 Hold down the power button on the front panel of the handheld 2 While holding down the power button use the reset tip tool or the tip of an unfolded paper clip or similar object without a sharp tip to gently press and release the reset button Unscrew stylus end to access reset tip tool Reset button Power button 3 Wait for the Palm Powered logo to appear then release the power button 4 To complete the hard reset when a message appears on the handheld screen warning that you a
16. ecific Absorption Rate SAR value This device has a maximum 0 41 W kg per 10 grams based on EN50360 and EN50361 standards Electrical safety This apparatus is intended for use when supplied with power from Motorola p n 163 1149 or Phihong p n PSA05R 050 Other usage will invalidate any approval given to this apparatus and may be dangerous Aircraft safety Switch off your cellular telephone when in an aircraft The use of cellular telephones in an aircraft may be dangerous to the operation of the aircraft disrupt the cellular network and is illegal Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender or legal action or both Explosive Atmosphere e Users are advised not to use the equipment when at a refueling station e Users are reminded of the need to observe restrictions on the use of radio equipment in fuel depots chemical plants or where blasting operations are in progress Road Safety It is advised that a hand held microphone or telephone handset should not be used by the driver while the vehicle is moving except in an emergency Speak only into a fixed neck slug or clipped on microphone when it would not distract your attention from the road Non lonizing radiation As with other mobile radio transmitting equipment users are advised that for satisfactory operation of the equipment and for the safety of personnel it is recommended that no part of the hu
17. een NOTE Your handheld turns off automatically after one minute of inactivity To return to the screen that was displayed when the handheld shut down press the power button 11 Install software 5 When the Date Time screen appears confirm that the date and time are correct and then press Home to go to the Applications Launcher 6 Remove the expansion card see first step of this procedure and replace the placeholder card 7 Store the expansion card in a safe place Step 7 Install Palm Desktop software IMPORTANT If you are upgrading from another Palm handheld do not begin this procedure until you read Follow guidelines for upgrading from another Palm handheld in Start here at the beginning of this guide IMPORTANT If 1 you used the VersaMail application on your new Tungsten W handheld before your first HotSync operation and 2 you upgraded using your username from your old Palm handheld you must perform a hard reset on your Tungsten W handheld Then before you do anything else perform a HotSync operation See Upgrading from another Palm handheld in Troubleshooting 1 Connect the USB HotSync cradle to your computer 12 Install software 2 Putthe Palm Desktop software CD ROM into the CD ROM drive Windows Follow the instructions that appear on your computer screen Mac Double click the Palm Desktop Instal
18. ging the handheld in Troubleshooting 4 Charge for a full two hours A minimum charge of one hour is enough to set up the handheld but two hours is recommended When properly seated there is a 5 Remove the plastic sheet small gap between the front of the protecting the screen handheld and the cradle Charge and set up your handheld Step 2 Set up your handheld After you charge your handheld carefully remove it from the cradle To remove the handheld from the cradle m Tilt the handheld forward and then lift it up To set up your handheld 1 Press the power button to turn on the handheld and remove the stylus NOTE If your handheld did not turn on see Turning on the handheld in Troubleshooting 2 Complete the setup screens to calibrate the screen select a language set the date and time and so on Use the stylus to complete the steps Power button NOTE Your handheld turns off automatically after one minute of inactivity To return to the screen that was displayed when the handheld shut down press the power button The setup screens are followed by the Quick Tour which introduces important features of your handheld and the Keyboard tutorial which explains how to use the handheld keyboard Connect to the wireless network Connect to the wireless network Step 3 Insert the SIM card With the subscriber identity module SIM card inserted you can use
19. ion turned Signal Strength bar graph on open Mobile by inserting the showing maximum strength headset connector into the voice jack or by tapping the Mobile icon in the Applications Launcher The Signal Strength bar graph appears in the Example Telecom title area of the screen DENIES Coma Speed As you monitor the signal try these solutions to improve its strength m TE Jf e ee Profile a Move away from your original GE eg location five to ten feet in any direction m If you re indoors stand near a window or move outdoors m Open metal blinds on windows m If you re in an underground parking lot or other space below street level move to a location above ground a If you re ina crowd move to a less crowded area a If you re in a vehicle keep your handheld level with the windshield The metal frame of the vehicle shields wireless signals Mountains and buildings may also block signals a If you re outdoors move away from overhead electrical wires Move from under trees Installing Palm Desktop software These problems may occur during Step 7 Problem On a Windows computer Palm Desktop Installer does not automatically appear Do the following 1 Click the Start button 2 Select Run from the Start menu 3 Click Browse 26 Troubleshooting 4 5 Locate the drive into which you inserted the Palm Desktop software CD ROM your CD ROM or DVD drive Double click
20. ler icon Mac users keep these points in mind Ifyou are upgrading from another Palm handheld that has a username you cannot use that old username on your new Tungsten W handheld So when the Installer asks you to select your old username or create a new one you must create a new username Install adds files to the Add on folder on your computer To take full advantage of applications on your handheld you need to transfer these files to your handheld For detailed instructions on installing files on your handheld read the relevant section in Installing Palm Desktop software in Troubleshooting If installation does not begin as described or stalls see Installing Palm Desktop software in Troubleshooting If the HotSync operation does not execute during installation see Performing HotSync operations in Troubleshooting After you install Palm Desktop software you can open the electronic Handbook for Palm Tungsten W Handhelds See Read the Handbook later in this guide for details Step 8 Set up your handheld to access your e mail If you have an existing e mail account you can set up the VersaMail e mail application to access your e mail If you are using a well known ISP such as Yahoo or CompuServe many of the settings required for account setup are automatically configured For information about other ISPs go to www palm com support tungstenw 13 Insta
21. ll software To set up an e mail account 1 8 9 Press the E mail button Gear EEN The VersaMail e mail application opens E mail From the VersaMail main screen press Command Stroke CD W Alternately press Function Menu CS and then select Account Setup on the Accounts menu From the Account Setup screen tap New Enter the following Account Name Enter a descriptive name for the account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you are connecting Select Other if your ISP is not listed If you select Other you must enter all settings yourself Protocol Tap the Protocol pick list and select POP or IMAP Most e mail providers use the POP protocol If the VersaMail application knows the protocol for the mail service you selected it displays the correct protocol Tap Next Enter your username This is generally the part of your e mail address before the symbol it is usually not your entire e mail address Tap the Password box and then enter your password The Password box displays the word Assigned to indicate that a password has been entered Press Function _ Enter or tap OK Tap Next 14 Learn more about your handheld IMPORTANT For more information on setting up your e mail account see the Handbook for Palm Tungsten W Handhelds The handbook includes i
22. man body be allowed to come too close to the antenna during the operation of the equipment Agency Compliance Information Product regulatory and compliance information can be found in the Handbook file located on the product CD ROM PN 406 4934A ITE Contents e EE 1 Follow guidelines for upgrading from another Palm handheld sanh sesh SEN EE EE 1 Understand how your wireless service works 2 Review the contents of your handheld package 2 Get to know your handheld 0 cece eee eee 3 Charge and set up your handheld n nnn nnnnsnna nannaa 4 Step 1 Connect the adapter and charge your handheld 4 Step 2 Set up your handheld 0 0 cee eee 5 Connect to the wireless network 0 0 00 0000008 6 Step 3 Insert the SIM card nnan 6 Step 4 Turn on the Mobile application 7 Step 5 Make a phone call from your handheld 9 Install software r isser iep diane eh Pe RE Ea eee es 11 Step 6 Install software from the expansion card 11 Step 7 Install Palm Desktop software 12 Step 8 Set up your handheld to access your e mail 13 Learn more about your handheld nna nannanna nana 15 Learn how to use the keyboard 000 000 15 Learn how to use the navigator 0 6 ceca 16 Enter and synchronize your information 19 Read the Handbook 0 e eee eee eee 20 Take th
23. nal strength indicator 2 Place the earpiece comfortably in your ear 3 Tap the number you want to dial You can also enter a phone number using the handheld keyboard Just press the numbers there is no need to press Function 4 Tap Dial Tips on making phone calls m During a call adjust the volume by pressing Up or Down on the navigator m You can open another application while you are on a call so long as the other application does not use the wireless network To return to Mobile from another application press the button on the headset m You can make an emergency call even without the SIM card inserted so long as Mobile is on and you are in an area that has coverage The call is free Just press all four application buttons at once Press all four application buttons at once to make an emergency call 10 Install software Install software Step 6 Install software from the expansion card If your package does not include an expansion card or if the software on the expansion card was already installed by your wireless service provider skip this step 1 Remove the placeholder card Push lightly against the card with your thumb When the card is released you hear the system sound Notched corner 3 Push the card in with your thumb You feel the card lock and hear the system sound 4 To install the software follow the instructions that appear on your handheld scr
24. nature Problem HotSync operation does not execute during installation If you are unable to perform a HotSync operation during installation see the next section Performing HotSync operations Problem The installation stalls and there is no hard disk activity for at least one minute Check to see if there is another window hidden in the background Drag the current window from the center of the screen If you see another dialog box related to Palm Desktop software click that dialog box to make it active and follow its instructions Performing HotSync operations This problem may occur during Step 7 or other times when you perform a HotSync operation Problem HotSyne operation does not begin Check for the following m Make sure your handheld is properly seated in the cradle m Make sure the cradle is connected to a working USB port of your desktop computer 28 Troubleshooting If the USB connection is all right press the HotSync button on the cradle If the HotSync operation fails try the following Windows Complete the installation of Palm Desktop software and then try the following m Check the Windows system tray in the lower right corner of your computer screen and make sure the HotSync icon appears there If it is there then HotSync Manager is running BSE Oro M 11 30AM HotSync icon a If the HotSync icon is in the system tray click it to display the menu Make sure there is a checkmark
25. next to Local USB If you are using a serial port connection make sure Local Serial has a checkmark To insert a checkmark click the menu item Then press the HotSync button on the cradle v Local USB Local Serial Modem Network InfraRed Make sure your way s of connecting to HotSync Manager is selected Setup Custom File Link View Log About Help Exit b If the HotSync icon is not in the system tray click the Start button and select Programs Select Palm Desktop and then select HotSync Manager HotSync Manager starts and the icon appears in the system tray Follow the instructions in Step a c If you are using a serial port connection make sure you selected the correct serial port on the Local tab in the Setup dialog box Set it to the port to which you connected the HotSync cradle cable 29 Troubleshooting Mae After you install Palm Desktop software try the following m Make sure the Transport Monitor of the HotSync Manager is enabled Open the Palm folder and double click the HotSync Manager icon The HotSync Software Setup dialog box appears In the HotSync Controls tab click Enabled m If you are using a USB cradle disconnect the cradle from your computer and then reconnect the cradle and restart your computer m Ifyou are using a serial port connection double click the HotSync Manager icon in the Palm folder and then click the Connection Settings tab Make s
26. nformation on filtering sorting deleting and synchronizing and also on signatures icons folders and attachments For information on how to locate your handbook see Read the Handbook in Learn more about your handheld For additional information see Using e mail on your handheld in Troubleshooting Learn more about your handheld Learn how to use the keyboard Take some time to learn how to use the keyboard Brightness e e e Backspaco OOOQOOQOOOOO keur SE Se Ee DEDO ES D Home JJO Navigator Space bar SYMBOL Function BE CAPS Find Command stroke Menu To practice using the keyboard m Open Memo Pad Press Home 2 to open the Applications Launcher Press M to highlight the Memo fe Pad icon Press Enter to open Memo Pad Tap New You can practice typing in the memo Tips on using the keyboard a Use your thumbs to press the keys Tocapitalize a letter press CAPS and then press the key of the letter Press CAPS twice to lock it Press CAPS again to unlock it a To enter one of the blue characters for example numbers press the blue Function key and then press the key you want Press 15 Learn more about your handheld Function twice to lock it Function lock makes it easy to enter long strings of numbers like credit card numbers and phone numbers Press Function again to unlock it a To review the
27. re about to erase all the data on 23 Troubleshooting your handheld press Up on the navigator The Digitizer screen appears follow instructions to recalibrate your handheld screen IMPORTANT If you want to back out of the hard reset do not press Up on the navigator instead press any application button on the front of your handheld This action performs a soft reset Pressing a keyboard key has no effect 5 Follow the instructions that appear on the handheld screen 6 Perform a HotSync operation Problem You are an upgrader using a Mac and the wireless connection on your handheld attempts to use previous network settings When you attempt to browse or send e mail the wireless data may try to connect through your previous network settings rather than the Mobile application This problem can occur if during the upgrade process some of the settings overwrote the network settings on your handheld that were set by your wireless service provider To find the new settings go to www palm com support tungstenw Problem Upgrading from a Palm m515 handheld is incomplete When upgrading from a Palm m515 handheld if the memory on the m515 handheld is almost full you may not be able to transfer all applications and data to your Tungsten W handheld Charging the handheld This problem may occur during Step 1 Problem The indicator light does not go on Try the following m Make sure your handheld is properl
28. tep 7 you must create a new username IMPORTANT If 1 you used the VersaMail application on your new Tungsten W handheld before your first HotSync operation and 2 you upgraded using your username from your old Palm handheld you must perform a hard reset on your Tungsten W handheld Then before you do anything else perform a HotSync operation See Upgrading from another Palm handheld in Troubleshooting Understand how your wireless service works Some of the steps that follow depend on choices you made in your contract with your wireless service provider Read the wireless service provider s documentation to understand your service contract You need answers to the following questions a Is your contract with your wireless service provider for voice only data only GSM and or GPRS or for both voice and data To take full advantage of your Tungsten W handheld you need both voice and data capability ma What are your usernames and passwords for your e mail and voicemail accounts Review the contents of your handheld package m Your power adapter may be different from the one pictured below m If your handheld package does not contain a subscriber identity module SIM card read the opening paragraphs of Step 3 Insert the SIM card Start here m For additional accessories go to www palm com support intl Tungsten W handheld HotSync cradle Power adapter Hands free hea
29. the SIM card into place on the access door Close the access door If the real SIM card is present look for the gold contact area close the access door After removing the sample SIM card slide the real SIM card into place on the access door Step 4 Turn on the Mobile application Turning on the Mobile application connects you to the wireless network so before doing so be sure to complete all registration and activation processes required by your wireless service provider Information about these processes may be included in the documentation provided by your wireless service provider IMPORTANT Do not use the VersaMail application before performing your first HotSync operation if you are upgrading and plan to use your username from your old handheld on your Tungsten W handheld Connect to the wireless network To turn on the Mobile application 1 Hold down the Wireless button until the Mobile dialog box appears 2 eq KIOK Wireless button 2 If prompted enter the personal identification number PIN given to you by your wireless service provider 3 Tap On in the Mobile dialog box Mobile is Off Your mobile is off Tap the On button to turn your mobile on The application searches for a connection to the wireless service in your area This may take up to 30 seconds 4 Confirm that the connection is established Slow blinking green light A
30. the file autorun exe Problem On a Mac computer the CD ROM folder does not automatically open to display the Palm Desktop Installer icon Do the following 1 2 Find the CD ROM icon on your Mac desktop and double click it Double click the Palm Desktop Installer icon to start installation Problem On a Mac computer you need to complete the installation of files to your handheld Do the following 1 Open Palm Desktop software and in the User pop up menu on the toolbar select your username From the HotSync menu select Install Handheld Files Click Add To List Make sure the contents of the Add on folder are displayed If not go to the Add on folder Select all the files Click Add File The files are copied to the Files To Install folder Close the Install Handheld Files dialog box Press the HotSync button on the cradle to perform a HotSync operation This installs the files to your handheld 27 Troubleshooting Problem A message on your desktop computer indicates that you don t have the privileges needed to install Palm Desktop software When installing on a multi user operating system such as Windows NT 2000 or XP the Palm Desktop Installer must be run from an account with administrative privileges Problem Dialog box appears prompting for permission to install a driver that has not heen digitally signed Answer Yes to this dialog box The Palm USB driver does not have a digital sig
31. ure that PalmConnect is selected and that the port selection matches the port to which you connected the HotSync cradle cable Using e mail on your handheld These problems may occur during Step 8 and during subsequent use of the VersaMail e mail application Problem Microsoft Outlook information does not synchronize If information from Outlook does not synchronize review the HotSync log The log may contain information that explains the problem To view the HotSync log 1 Click the HotSync logo in the system tray Wi 11 30 AM HotSync icon 2 From the HotSync menu select View Log Problem E mail settings are inaccurate Settings for ISPs and mail servers may change over time The settings for the default list of preconfigured accounts in the VersaMail e mail application are accurate at release but these settings may change For the latest information on settings consult your ISP or e mail service provider 30 Troubleshooting Check with your ISP or e mail service provider for e mail account settings and policies before calling Palm Customer Support Palm Customer Support representatives do not know the settings or policies so you must supply that information before the support representatives can help you Problem E mail service is not working properly Short periods of time when e mail is unavailable are common due to server problems or poor wireless coverage If you have problems sending or receiving
32. y seated in the cradle m Make sure the power adapter is properly connected to the cradle m Make sure the power adapter is plugged into a working electric outlet 24 Troubleshooting Turning on the handheld This problem may occur during Step 2 Problem Handheld does not turn on If your handheld has been charged for at least two hours and it seems not to turn on when you press the power button try the following m Press the Date Book application button or any other application button to ensure your handheld is turned on m Press Function C and then Brightness i If the Brightness dialog box appears adjust the brightness by pressing and holding Up on the navigator for a few seconds If this doesn t work press and hold Down on the navigator for a few seconds a If your handheld was exposed to cold make sure it is at room temperature before you turn it on a Perform a soft reset Unscrew the top of your stylus to access the reset tool or use an unfolded paper clip or similar object without a sharp tip Gently press the reset button inside the hole on the back panel of your handheld Reset button Establishing a wireless connection This problem may occur during Step 4 Problem Signal strength is weak Using the Signal Strength bar graph monitor the signal strength while you try the following solutions 25 Troubleshooting To see the Signal Strength bar graph m With the Mobile applicat
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