OnStar 17572 R17 User's Manual
Contents
1. 39 di Potentiallssues 40 43 DI GEN EE AA AWA 44 45 C Owner Guides are available in Spanish and French languages Visit www onstar com Your vehicle can be programmed to respond in French Or Spanish language just push the OnStar button and ask an Advisor OnStar Advisors can speak French or Spanish as well You can also learn how OnStar works by listening to the enclosed audio CD You ll hear live examples about how to make calls store phone numbers and how your OnStar Turn byTurn Navigation system works SPIND S 18UMO Je1SUO 17572 R17 9 28 06_singlepgs indd3 3 10 5 06 2 26 54 PM KI It begins with the blue button Push this button now and you ll be connected to a specially trained OnStar Advisor who can verify all of your account information and can answer any questions you may have e Most new OnStar equipped vehicles come with a one year subscription to the Safe amp Sound Plan There s no cost to talk to a knowledgeable OnStar Advisor its all a part of your OnStar service e f your vehicle comes with the one year Directions amp Connections Plan or if you choose to upgrade to this service plan an Advisor can give you driving directions find businesses or restaurants assist in making reservations and provide many other convenience services In an emergency push this button to get help from specially trained OnStar Emergency Adviso2. Er AR N N N N Would you like to try dialing the number using digit dial message 32 W You have left the planned route do you message 14 Il OnStar Owner s 45 Guide 17572 R17 9 28 06 singlepgs inddSec1 47 Sec1 47 10 5 06 2 28 26 PM Contact OnStar at 1 888 4 ONSTAR 1 888 466 7827 Or visit www onstar com Write to Onstar at OnStar Subscriber Services P O Box 0217 Troy MI 48099 0217 Gen 7 OnStar701 17572 R17 9 28 06 singlepgs inddSec1 48 Sec1 48 10 5 06 2 28 27 PM
3. 17572 R17 9 28 06_singlepgs inddSec1 31 Sec1 31 10 5 06 2 28 12 PM OnStar Hands Free Calling Steering wheel controls some vehicles may have a button on the steering wheel or on the Instrument panel which when pushed engages OnStar Hands Free Calling The button may be a symbol of a face with sound waves or may say MUTE or be a symbol of a radio speaker with a slash through it You can find out if your vehicle has this feature by pushing this button If you hear OnStar ready that means that your vehicle has this feature In some vehicles you may need to push and hold the button for a few seconds If your vehicle has a DVD navigation system you may need to push the button and say OnStar and then you will hear the OnStar ready prompt After you hear OnStar ready use any of the voice commands from the previous section Dialing extension numbers and accessing voicemail systems Once you have called into an automated phone system vehicles with a steering wheel control may allow you to dial numbers for phone extensions and dial numbers into Voice Mail systems You should be able to navigate through the PRESS 1 or PRESS 2 functions of a business phone system refer to the previous paragraph on Steering Wheel Controls If your vehicle has this steering wheel control function the following paragraphs will tell you how to use your voice to dial numbers just as if you had a phone key pad 17572 R
4. Please say yes or no 3 Say Yes or No to try again 4 When OnStar responds with Please say the Nametag pick a nametag you ll remember like My House 5 When OnStar responds with About to store lt My House gt Does that sound ok say Yes or No to try again 6 OnStar responds with Ok storing lt My House gt e You can store up to 30 nametags for speed dialing e Try to use multi word or multi syllable nametags like my house e Try to avoid using similar sounding nametags like Tim and Kim e You can store a voice mail password as a nametag See page 28 e Remember to delete your nametags if you sell your vehicle or if you do not renew your OnStar subscription NOTE To ensure your calls are connected everywhere you go always Dial and Store numbers using 1 and the area code You can say zero or oh for O OnStar Hands Free Calling requires a Hands Free Calling enabled vehicle existing OnStar service contract and prepaid calling minutes Not available The in certain markets Calls may be made to the US and Canada only p HI O IN Button 17572 R17 9 28 06_singlepgs inddSec1 29 Sec1 29 10 5 06 2 28 05 PM OnStar Hands Free Calling How to place a call using a stored nametag 1 Push the phone button ON the steering wheel control if equipped When OnStar responds with OnStar ready say Call 2 When Onstar responds wi
5. 3 p d 17572 R17 9 28 06 singlepgs inddSec1 6 Sec1 6 10 5 06 2 27 06 PM The Blue OnStar Button The Safe amp Sound Plan Includes a link to all of the Emergency Services plus the following services Roadside Assistance 6 OnStar Vehicle Diagnostics 6 GM Goodwrench On Demand Diagnostics Remote Door OE soes see DR AA SE de EO EE a 7 Stolen Vehicle Location Assistance 00005 7 Remote Horn and Lights 8 OO PIANO ie x ons EA dy gore tan yes oa none NN 9 The Directions amp Connections Plan Includes all Safe amp Sound services plus the following services Directions Driving ele AA 10 OnStar Turn by Turn Navigation 12 Connections INTOTMALION SENICE IA AA IAA 11 Number Download 11 sl EE N EE ee ER OO 11 17572 R17 9 28 06 singlepgs inddSec1 7 Sec1 7 10 5 06 2 27 10 PM A 17572 R17 9 28 06_singlepgs inddSec1 8 Sec1 8 The Safe amp Sound Plan includes Roadside Assistance No one wants to get stuck on the road with vehicle trouble but if you do OnStar can help e Flat tire e Out of gas e Need a tow Just push the blue button 6 Because your vehicle sends your location to OnStar helpful Advisors can direct Roadside Services to your exact loca tion to get help to you quickly OnStar Vehicle Diagnostics OnStar
6. Welcome to OnStar 17572 R17 9 28 06_singlepgs indd1 1 10 5 06 2 26 48 PM F zo ig i JA ri r gt ee ia a N Ya ME k j Se na gt 3 ib BAY ING Id ly Welcome Congratulations on your purchase of an OnStar eguipped vehicle With Onstar you can enjoy the peace of mind that comes with knowing you re doing all you can to keep you your family and your vehicle safe This guide will assist you in becoming familiar with all the services Onstar provides so keep it in your vehicle for future reference If you need further assistance press the blue Onstar button to speak with a specially trained Onstar Advisor 24 hours a day 365 days a year Thank you for choosing an OnStar equipped vehicle 17572 R17 9 28 06_singlepgs indd2 10 5 06 2 26 51 PM E THE BLUE BUTTON Ta b e of Co nte nts THE EMERGENCY BUTTON THE PHONE BUTTON GENERAL INFORMATION System StatuS mannnnn N What services you get with the Safe amp Sound Plan 6 9 E with the Directions amp Connections Plan 10 11 OnStar Turn by Turn Navigation 12 19 N Emergency Services 20 23 E Hands Free Calling 24 37 amp Voice recognition troubleshooting 29 N Virtual Advisor traffic weather amp stocks 37 E NOSE AA 38 0 Renewing your subscription
7. Start of recording may be delayed up to five seconds to clear any previous recorded information Recording starts immediately after the last beep Your voice and the Advisors voice will be recorded TO RECALL STORED INFORMATION 1 Push the phone button GE When OnStar responds with OnStar ready say Advisor playback 2 Your recorded information plays back 3 Push the phone button again to stop the playback if you need to pause 4 To continue your paused playback push the phone button again and say Advisor playback OnStar responds with Please say play or resume 5 Say Resume to continue playback from where it was previously stopped or Play to start at the beginning 17572 R17 9 28 06 singlepgs inddSec1 11 Sec1 11 10 5 06 2 27 21 PM r 2 p aiaga BES ea f ic OOUNTAT CLUB ae ee 3 a ISIL EL j i F 1 The Directions 4 Connections Plan includes Directions The Directions 8 Connections Plan gives you all the services included in the Safe amp Sound Plan plus Driving Directions Information Services and Ride Assist If you have the Safe amp Sound Plan you can easily upgrade to Direc tions amp Connections for an additional cost Your OnStar Advisor has instant access to names phone numbers and addresses for millions of businesses and will assist you with the following SALIO Wi E at Ai SA bhe don Keserz0 Driving D
8. 888 466 7827 Or call OnStar first and an Advisor can conference you in with law enforcement so that you can file a stolen vehicle report An Advisor will work with authorities to attempt to locate your vehicle and report its location to the police Stolen vehicle location assistance and remote door unlock success varies with conditions Remote Door Unlock not available on Pontiac Vibe The 17572 R17 9 28 06_singlepgs inddSec1 9 Sec1 9 10 5 06 2 27 15 PM The Safe amp Sound Plan includes Fuel Station Location You re on a long trip you weren t watching the fuel gauge and the LOW FUEL light just came on Where s the next station How far away is it should you turn around Don t panic it happens to everyone and you ve got OnStar onboard A helpful Advisor can locate the nearest gas station or diesel fuel station and all the E85 Ethanol stations in the U S and Canada And they can give you exact driving directions to get there If your vehicle has Turn by Turn Navigation capability the Advisors can send you a planned route Relax and push the blue button Koy we ll be happy to help you OnStar Subscriber Window Stickers Having OnStar can even be a theft deterrent You ll find two small OnStar stickers in your OnStar Subscriber Information kit in your a glove box Place one on the lower portion of Star your side windows to warn potential thieves ON BOARD by FI and if you do lock your keys in your vehicle EE ing OnStar p
9. numbers and accessing voice mail SYSteMS 30 Dialing numbersoneatatime Od Linking Hands Free Calling to your Verizon Wireless service SS Ji Security code locking your system 36 OnStar Virtual Advisor 37 Maintaining your OnStar Hands Free KANGA aa AA AE IIIA 38 Potential issues you mayencounter 40 The PHONE Button 17572 R17 9 28 06_singlepgs inddSec1 27 Sec1 27 10 5 06 2 28 02 PM OnStar Hands Free Calling Your OnStar system includes access to Hands Free voice activated calling that allows you to make and receive phone calls in your vehicle Every new OnStar equipped vehicle comes with 30 complimentary minutes good for the first 2 months of your subscription This way you can make a few calls to try it out no strings attached All you need to do is learn a few simple commands for dialing Your vehicle has its own phone number so your friends and family can call you when you are in your vehicle How to retrieve your phone number 1 Push the phone button When OnStar responds with OnStar ready say My number 2 OnStar responds with Your OnStar personal calling number is lt number gt po NOTE If the response is Your number is not available this means your Hands Free Calling feature is not yet active It may take a few days from
10. seeing things on the road that you need to see Be sure to keep your eyes on the road and your atten tion on driving Avoid engaging in extended turn previews while driving If you want to Know all the turns you ll be making to your destination push the phone button and say the voice command Route Preview With this feature you can listen to all your directions and devote your primary attention to driving For further information see your vehicle Owner s Manual i N ET EE ET ET ET ET ET om D A EJECT If you miss a turn the system can automatically detect that you are of the planned route If this happens the You have left the planned route message will play and the radio will display the message Off Route briefly When this occurs three radio buttons are available for your use Marai If you make a wrong turn pushing this button will automatically update your route from your off route location New turn instructions will begin shortly You may be connected to an OnStar Advisor Allows you to preview the next few turns you will be making along your route one ata time Cancels the planned route and ends Turn by Turn directions 2 Note If you select another radio function and you would like to bring back a the Turn by Turn functions push the i button 17572 R17 9 28 06_singlepgs inddSec1 18 Sec1 18 10 5 06 2 27 34 PM OnStar Turn by Turn Navigation Commands Did yo
11. system wire less service and GPS satellite technologies to be available and operating for features to function properly OnStar acts as a link to existing emergency service providers as well as wireless and satellite technologies Add on electrical equipment The OnStar system is integrated into the electrical architecture of the vehicle Do not add any electrical equipment e g two way mobile radio CB radio etc to your vehicle unless you check with your dealer first Added electrical equipment may interfere with the operation of the OnStar system Any damage would not be covered by your warranty Warranty OnStar equipment may be warranted as part of the new vehicle limited war ranty The manufacturer of the vehicle furnishes detailed warranty information 42 17572 R17 9 28 06_singlepgs inddSec1 44 Sec1 44 10 5 06 2 28 25 PM A note about privacy At OnStar we know you wantto protect your privacy and we take subscriber privacy very seriously Privacy sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured Third parties may unlawfully intercept or access transmissions and private communications without your consent The complete OnStar Privacy Policy may be found at onstar com Voice Command Error Messages Pardon If the system responds with Pardon when you re speaking a phone number just try repeating the number aga
12. vehicle delivery Or OnStar Hands Free Calling service may not be available in your area Push the OnStar button to check with an Advisor ma How to answer incoming calls When someone calls you your radio will automatically mute and you will hear a ring tone Just push the phone button to answer the call You control the call volume with your radio volume control How to make a call 1 Push the phone button When OnStar responds with OnStar ready say Dial 2 When OnStar responds with Please say the entire phone number to dial say the entire number without pausing OnStar will repeat the number and ask Please say yes or no 17572 R17 9 28 06_singlepgs inddSec1 28 Sec1 28 10 5 06 2 28 03 PM 4 Say Yes or No to try again 5 OnStar responds with Ok Dialing Your call will be connected When you make calls you use up minutes Once you ve dialed your home phone you ll want to store that number so it will be easy to access when you want to call home again You can store your home number as a nametag for speed dialing Storing nametags will not use up minutes How to store a nametag for speed dialing 1 Push the phone button GE When OnStar responds with OnStar ready say Store 2 When OnStar responds with Please say the entire phone number to store say the entire number you wish to store without pausing OnStar will repeat the number and ask
13. 17 9 28 06 singlepgs inddSec1 32 Sec1 32 10 5 06 2 28 13 PM OnStar Hands Free Calling Your Subscriber Information Kit includes a CD Listen to Track 8 to hear how it sounds when you dial into voice mail systems Voicemail commands 1 Push the phone button ol When OnStar responds with OnStar ready use the Dial or Call command to dial the number you wish to call 2 Once you reach an automated phone system or voicemail and you need to enter a digit or dial the star key or pound key push the steering wheel control You may have to push and hold the button for a few seconds 3 When OnStar responds with Say digit or send nametag say the digit you want to dial The system will repeat it then say Dial and the digit will dial e For the pound digit you must say pound key e For the star digit you must say star key 4 If you need to dial several numbers for an extension or you need to enter numbers for a password continue speaking digits one at a time waiting for each to be repeated When finished say Dial and OnStar will send all the digit tones Remember After you say Dial and digits are dialed you must push the steering wheel mute button each time you need to enter more digits NOTE You can store a series of numbers as a nametag and have them dial automatically Respond to the Say digit or send nametag request by saying send nametag This i
14. 28 06 singlepgs inddSec1 12 Sec1 12 Wag 40 5 06 2 27 22 PM Connections Information Convenience Services You have the ready assistance of Advisors who can access more than eight million service listings including hotels restaurants gas stations dealerships hospitals ATMs and airports more than 250 service categories in all Our Advisors can even assist you with reservations If you get low on gas in the middle of nowhere just push the blue button and ask an Advisor for help Looking for a five star restaurant on the Miracle Mile in Chicago No problem A veterinarian that s open 24 hours in Dubuque We can find one While anybody can make a call to an Information operator to find a business for you a Call to an OnStar Advisor allows them to find a business that s closest to your current location You won t waste time driving out of your way because the Advisor can find a location for you that s in the direction of where you re going If you need them to the Advisor can give you directions on how to get there Number Download If you had an Advisor locate a business or other point of interest and you would like to call the business just ask the Advisor to download the phone number into your vehicle s OnStar system RideAssist If you need a lift any time of the day or night just call OnStar By pushing the blue button or dial 1 888 4 0NSTAR 1 888 466 7827 We ll contact available transportation providers an
15. 36 Sec1 36 10 5 06 2 28 17 PM OnStar Hands Free Calling How to buy more minutes Push the phone button to be connected to an OnStar Advisor who can assist you in purchasing more minutes If you run out of minutes during a call your call will be automatically terminated and you will be connected to OnStar to replenish your minutes Linking to your Verizon Wireless service We also offer a new way you can use your OnStar Hands Free Calling service If you have Verizon Wireless cellular service you may be able to share your Verizon Wireless service plan with your OnStar Hands Free calling This allows you to share one plan of minutes receive one bill from Verizon Wireless and enjoy two ways to call You get the safety and convenience of Onstar Hands Free Calling and the value affordability and reliability of Verizon Wireless sur m amp verizonwieless Linking OnStar Hands Free Calling with your Verizon Wireless phone can save you money For more information push the blue OnStar button or call 1 888 4 ONSTAR 1 888 466 7827 and ask the Advisor for information about the America s Choice Plan with OnStar Or you can find more information at onstar com Available on most vehicles equipped with OnStar digital equipment Minimum one year Verizon contract and one year remaining OnStar subscription required Available in select markets Call 1 888 4 0NSTAR 1 888 466 7827 or visit onstar com for complete d
16. Free Calling features will no longer work in your vehicle If you allow your subscription to lapse there may be extra charges to reactivate your service If you purchased a pre owned vehicle that is not functioning push the OnStar button and wait until a connection is made to an OnStar Advisor who can set up a subscription for you It may take several minutes for your vehicle to connect Or call 1 888 4 0NSTAR 1 888 466 7827 to speak with an Advisor 38 17572 R17 9 28 06 singlepgs inddSec1 40 Sec1 40 10 5 06 2 28 23 PM Additional Information Keep your credit card on file for Automatic Subscription Renewal and Hands Free Calling minute purchases For your convenience OnStar offers the option to have your subscription renewed automatically by placing a credit card on file It ensures that when your subscription is due to expire you will continue to receive OnStar services The subscription payment will be charged to your credit card each month With a credit card on file you can conveniently upgrade your service plan or purchase additional OnStar Hands Free Calling minutes To learn more about this service push the blue OnStar button or call 1 888 4 0NSTAR 1 888 466 7827 Transferring OnStar Service After the first complimentary year any remaining months of service you purchased can be transferred to any purchase of a new OnStar equipped vehicle Remaining Hands Free Calling minutes can be transferred as well Phone numbers cann
17. In noisy situations the system may not recognize your commands You will usually get better performance from the system in quieter conditions Here are some common sources of vehicle noise e Air conditioner heater fan try turning the fan off temporarily e Highway engine noise and strong winds try slowing down or waiting until you stop e An open window close all windows for better results e Heavy rainstorms you may have to wait until the rain subsides e Passenger conversation be sure passengers are quiet while you speak commands Helpful tips for Hands Free Calling e Speak as clearly as possible and louder as necessary e You may have better results by speaking in a deeper lower pitched voice but try not to lower your volume e Avoid a rising intonation such as when asking a question Use a falling intonation as if giving an answer e Since everyone s voice is unique using different voice techniques can help the system to work for you e For help with voice recognition push the OnStar button coy The Advisors will be happy to give you tips General tips for interacting with the system e The system does not recognize words such as hundred thousand or twenty Say each digit separately and continuously For example the phone number 1 800 555 2030 is pronounced one eight zero zero five five five two zero three zero e You can also say 911 and the system will dial 911
18. M Additional Information OnStar com and MyOnStar com Your subscriber Web site is a great tool and can be accessed from any computer with Internet access It allows you to set up and manage the infor mation selections for your Virtual Advisor sessions in the vehicle plan your travel and receive location based weather information At the OnStar home page click on MyOnStar to enter Be sure to have your account number and Personal Identification Number PIN to access the virtual world of OnStar If you do not know your account number or PIN contact OnStar at 1 888 4 ONSTAR 1 888 466 7827 or push the blue button For security reasons your PIN information can be mailed only to your address on record Keeping your Subscription Active Most new vehicles come with one year of complimentary OnStar service In order to continue your OnStar service after the first twelve months you will need to renew your subscription To renew simply push the OnStar button to speak with an Advisor go to onstar com or call 1 888 4 0NSTAR 1 888 466 7827 You can continue your Onstar subscription via a credit card billing on a month by month basis or you can get a discounted subscription rate by paying for one year in advance or enjoy more savings by purchasing two years If you do not renew all of the OnStar services will be deactivated in your vehicle This means the automatic airbag notification the emergency button door unlock features and the Hands
19. Vehicle Diagnostics is an OnStar service that can automatically run a diagnostic check on certain key operating systems and then send you monthly reports by e mail a ANNE ETE WY TEKEN After you sign up your vehicle can automatically transmit data to OnStar about every 30 days Then you get a simple e mail report telling you the status of your engine air bag mamats Gps sees Hs 9 See esse dj ees Es MERS Dala faba igith Ini yani TEE Kiisi BLS ii al AYAH system antilock brake system and your OnStar system as well as your remaining engine oil life and current odometer mileage The report also includes scheduled maintenance alerts the status of your OnStar subscription plus the number and OST e aren expiration date of your OnStar Hands Free Calling minutes Your monthly OnStar Vehicle Diagnostics e mail ka maa NBA ER ag Sy Aa Ma a TJ Ss anag vie ee DO a ana a EN EP BEE D nespi DATE ree La Available on 2004 MY amp newer GM models delivered after 4 21 04 and eguipped with the GM Oil Life System Diagnostics not available on Pontiac Vibe Diagnostic services vary on Cadillac SRX V8 Saturn VUE lon and L Series Chevy Silverado diesel and GMC Sierra diesel For details call 1 888 4 0NSTAR 1 888 466 7827 ONA 10 5 06 2 27 11 PM gives you a convenient method to get important information about your car or truck to help you keep it ready for the road OnStar Vehicle Diagnos
20. a E cane ee pes AE Radio displays Turn By Turn Nav Recording driving directions Remote Door Unlock Remote Horn and Lights lol ARE ER EE OE N Roadside Assistance Safe amp Sound plan Security code locking your system Selling your vehicle transferring Slower Please response Spanish Owner Guide Steering wheel controlS Stolen Vehicle Location Assistance Subscription Renewal The OnStar navigation system is now active message Transferring OnStar TTY EE OO OE PAA Verizon linking to your service Voice Mail how to input numbers Voice recognition troubleshooting tiPS Volume how to adjust when making calls Volume how to adjust for Turn Dy TUurn
21. and productive with Virtual Advisor Virtual Advisor is a feature of OnStar Hands Free Calling that uses your minutes to access weather traffic reports and stock guotes By just pushing the phone button and giving a few simple voice commands you can browse through the various topics You can customize your information at myonstar com How to connect to Virtual Advisor 1 Push the phone button When OnStar responds with OnStar ready say Virtual Advisor 2 OnStar responds with Connecting to OnStar Virtual Advisor Getting information from OnStar Virtual Advisor OnStar Virtual Advisor has a few simple commands to help you request the information you want If you re unsure of what to ask for when using Virtual Advisor you can say What are my choices or Help Weather By saying Get my weather you ll receive a weather report for your vehicle s current location Traffic By saying Get my traffic you ll receive an up to date report that includes construction volume delays and accident details within a five mile radius of where you were when you called Virtual Advisor Stocks Just saying Get my stocks can get stock prices for your favorite stocks You ll need to visit OnStar com and select up to 10 stocks When you call Virtual Advisor you ll hear the stock prices that are within 15 minutes of the last market update 17572 R17 9 28 06_singlepgs inddSec1 39 Sec1 39 10 5 06 2 28 23 P
22. ber in Step 4 y 32 4 s i 17572 R17 9 28 06_singlepgs inddSec1 34 Sec1 34 10 5 06 2 28 14 PM OnStar Hands Free Calling Storing your voice mailbox number and your password together You can store your voice mailbox number and password as a nametag NOTE By inserting the word Pause you create a 3 second delay between the mail box numbers and the password numbers This allows mail box numbers to dial to your voicemail system first pause then dial the tones of your password numbers You may have to use 2 or 3 pauses to lengthen the delay between dialing your mailbox and your password numbers Now you can call your voicemail system When you hear your voicemail system prompt you for your mailbox and password push the steering wheel control and respond to the Say digit or send nametag prompt by saying Send Nametag When the system responds Please say the nametag say voicemail and password Once you are in your voicemail system you can use the steering wheel control to enter functions Push the control say the digit you want then say Dial Once you have entered your voice mail system you can enter single digits for deleting or leaving messages by pushing the steering wheel control and saying the number of the command then saying Dial This takes a little practice and should allow you to navigate through most voice mail systems 17572 R17 9 28 06 s
23. cally calculate a new route for you or may connect you back to an OnStar Advisor After a few moments the driving instructions will begin directing you again If you make a stop during your trip you will notice that each time you start your vehicle the system will give you a message that says The OnStar navigation system is now active This is a reminder that your planned route IS still stored and turn messages will begin to get you back on your planned route After you drive a short distance the system may recognize that you are off the planned route and will ask you if you want new directions If you are returning to the road you were on before you went off the route just say No The turn instructions will begin again when you return to the planned route road Remember you can push the phone button and give the Cancel route command to end the turn instructions 14 17572 R17 9 28 06 singlepgs inddSec1 16 Sec1 16 10 5 06 2 27 31 PM Arriving at your Destination As you complete your route and reach your destination the system should give you an announcement like Your destination is ahead or 1234 Miller Road is on your right Once you hear a message like this the driv ing instructions automatically end Occasionally because you did not cross an exact address the driving Instructions could continue as you leave your destination Just push the phone button Gay anc say Cance
24. ct Roadside Service for you and contact a locksmith to help get you back in your vehicle Global Positioning System GPS Vehicle positioning information is normally sent to the OnStar Center during OnStar button pushes air bag deployments or emergency service button reguests from the vehicle Vehicle position is determined by your vehicle receiving signals transmitted by GPS satellites If the signals are obstructed positioning capability could be degraded or lost This situation would be most prevalent in urban areas with tall buildings Tunnels underpasses parking garages trees and similar structures could also adversely affect positioning performance Under these conditions the system will operate but the OnStar Center could have dif ficulty identifying your location Cellular antennas Your OnStar equipped vehicle may have a short black cellular antenna mounted on the roof Because all OnStar cellular antennas are ideally mounted outside of the metal and glass of the vehicle they can receive cellular signals without obstruction by the vehicle You will find that the OnStar system broadcasts and receives cellular signals much better than a handheld cell phone This may allow you to make and receive wireless calls when other phones won t 40 17572 R17 9 28 06_singlepgs inddSec1 42 Sec1 42 10 5 06 2 28 24 PM Potential Issues You May Encounter Your system may be inoperative if cellular signal is marginal or unavailable Si
25. d send them to you 17572 R17 9 28 06 singlepgs inddSec1 13 Sec1 13 10 5 06 2 27 26 PM OnStar Turn by Turn Navigation OnStar Turn by Turn Navigation Getting Your Planned Route EE Push the blue button KS to connect to an OnStar Advisor Tell the Advisor the state city address or the name of your desired destination or you can have the Advisor find it for you If you would like to avoid traveling on high ways or toll roads be sure to tell the Advisor and they ll create a planned route that will attempt to avoid those types of roads Keep in mind that planned routes usually use main roads and may not take into account traffic congestion or new road construction projects Here s how it works The OnStar Advisor will create a planned route and send it to your vehicle The instructions begin by playing three initial messages similar to e Directions are now being sent to your vehicle e Your destination is 10 miles away e Start out by going north on Main Street If you dont know which way north is don t worry just start driving Your OnStar Turn by Turn Navigation system can identify where you are and knows where you should be Within a few seconds if you re not going north on Main street the system will recognize this and give you turn instructions to get you going in the right direction The system continually checks your position on the planned route the Advisor sent to make sure you re always going the ri
26. determined by your on board Global Positioning System GPS is sent with this call This enables the OnStar Advisor to relay your location to emergency service personnel so services can be dispatched quickly 17572 R17 9 28 06 singlepgs inddSec1 24 Sec1 24 10 5 06 2 27 55 PM Advanced Automatic Crash Notification AACN Some vehicles are eguipped with AACN If a vehicle is eguipped with AACN in some collisions where a moderate to severe impact has occurred sensors located on the vehicle will trigger an automatic call to OnStar The notification is not dependent on the deployment of airbags AACN also provides incident data to OnStar for example the direction from which your vehicle was hit that can enhance the response from emergency service providers The information assists responding emergency crews in determining the appropriate combi nation of emergency equipment personnel and medical teams that may be needed to respond to the crash scene On some vehicles it is possible that if you make an extremely aggres Sive evasive driving maneuver that type of motion could cause an AACN call to OnStar If OnStar places a call to your vehicle under these circumstances just tell the Advisor that you did not have a crash AccidentAssist Being in a collision is stressful enough The AccidentAssist service pro vides you with step by step guidance about what to do in the wake of an accident Push the Emergency button KJ Because yo
27. e recognition system When you are speaking commands make sure no one else in your vehicle is talking Be sure that the windows are up and that your fan speed is on low The voice recognition is designed to work best from the driver s seat position if passengers speak commands they may not be recognized as easily Your Turn by Turn Quick Reference Card lists all of the voice commands on it keep it handy until you learn all the commands 17572 R17 9 28 06 singlepgs inddSec1 20 Sec1 20 j 10 5 06 2 27 37 PM 17572 R17 9 28 06 singlepgs inddSec1 21 Sec1 21 OnStar Turn by Turn Navigation Limitations You should always be alert and obey traffic and roadway laws and instruc tions regardless of the Turn by Turn instructions Because the navigation system uses street map information that may not have all the latest road changes it is possible that a street or highway is closed for construction or that a road has changed in some way It s also possible that a new street or new subdivision road is not yet mapped into the system and your directions may take you past a new road If your directions take you to a road you are not able to turn on continue driving and wait until the system recognizes that you missed the turn and are off the planned route Respond to the Do you need instructions to get back on route message by saying Yes OnStar Turn by Turn Navigation should be able to give you a corrected route If the road you need to tu
28. etails 17572 R17 9 28 06_singlepgs inddSec1 37 Sec1 37 10 5 06 2 28 18 PM OnStar Hands Free Calling a Security Code locking your system You can set up a four digit Personal Security Code to ensure that unauthorized people do not use the Hands Free calling capability of your system You can turn the security system off or on by follow ing the instructions below 1 Push the phone button GE When OnStar responds with OnStar ready Security code 2 OnStar responds with Please say the first digit of your security code 3 Say your four digit code and wait OnStar will confirm each b digit by repeating it back to you After the fourth digit OnStar will say Security Code is now on off Repeat this procedure to turn security on again OE SS SU CE Once you have turned the security feature on any command you give after an OnStar Ready response will return the message I m sorry cant do that while security Is on Be sure to remember your security code You will need to enter it again to turn Security off If you forget your code call OnStar at 1 888 4 ONSTAR 1 888 466 7827 and we can reset it If you have activated the security feature other people will not be able to call you in the vehicle 36 Sa TANAH HEDE p Ka Ng 17572 R17 9 28 06 singlepgs inddSec1 38 Sec1 38 10 5 06 2 28 19 PM OnStar Virtual Advisor You can make your driving time more enjoyable
29. ght way Note Once your planned route has been sent if you re curious to know what roads you ll be taking you can press the phone button and give the route preview command The system tries to create the simplest driving route to get you to your destination See page 17 for all the voice commands you can use 12 17572 R17 9 28 06_singlepgs inddSec1 14 Sec1 14 10 5 06 2 27 26 PM Turn Instructions The Onstar Turn by Turn Navigation system can guide you through each turn or driving maneuver you need to make to get to your destination In most cases you ll get up to three messages about upcoming turns It doesn t matter If your radio is on or not the turn instructions will play through the vehicle speakers You can control the message volume using the radio volume control only when the Turn by Turn Navigation messages are playing 1 Your directions will announce the upcoming turn 2 When you get close to the turn a second message plays 3 When you get within a half or quarter mile from the turn the last message plays 4 Asa final reminder a turn tone plays when you are at the turn If your route has several consecutive turns that occur quickly you may only get one turn message As you continue to drive whenever you approach an upcoming turn the messages will sound something like n a half mile turn right onto Miller Road As you get close to the turn you ll hear a second message similar to Turn righ
30. hone number will be right there 1 wA In front of you so you won t have to search for it You should also talk to your insurance company many offer discounts to owners of OnStar equipped vehicles with active subscriptions Remote Horn and Lights Have you ever forgotten where you parked Is there someone suspicious hanging around your car e Call OnStar we can send a message to sound your vehicle s horn e Need to be more discreet Ok OnStar can just flash your vehicle s lights e Or pull out all the stops and OnStar can sound the horn and flash the lights 24 hours a day you can call an OnStar Advisor at 1 888 4 ONSTAR 1 888 466 7827 and ask for this service hi Jb sd S I Wa a TS 2 dad f i 1 dar sb 1 1E Bi k a Mr 1 si f AWA a bk ed mr ka F 17572 R17 9 28 06 singlepgs inddSec1 10 Sec1 10 l EES NU HU 10 5 06 2 27 17 PM ma Recording Driving Directions Advisor Playback What was that again Your OnStar system is eguipped with an Advisor playback recorder to store information given to you during a call with an OnStar Advisor like driving directions or Hands Free Calling instructions You can play back the stored audio information ata later time TO RECORD 1 While you re on the call push the blue OnStar button 6 You will hear the system beep starts recording 2 To stop recording push the blue OnStar button again You will hear the system beep again ends recording Note
31. in Ensure you dial phone numbers using a 1 plus the area code then the number If the system responds with Pardon when you re speaking a command try repeating the command as Clearly as possible After the third time this happens the system will try to guess the command you are requesting If correct say Yes If not say No and the system will prompt you with its next best guess Slower please This response normally happens if you say a command before the system is ready to listen or if there is substantial background noise Try to listen slightly longer before speaking and try to minimize background noise TTY Users For subscribers who are deaf hard of hearing or speech impaired and other TTY users OnStar now offers the ability for you to communicate with OnStar Advi sors while in your vehicle The GM Dealer installed TTY system can provide you in vehicle access to all of the OnStar services except Virtual Advisor and OnStar Turn by Turn Navigation Additionally a dial pad provides access to make phone calls using Onstars Hands Free Calling feature This equipment is available on select 2007 model year General Motors vehicles visit onstar com tty for a list of eligible vehicles If you have an eligible vehicle and would like this equipment installed it is available at little or no additional cost to you through the GM Mobility Reimburse ment Program Visit your GM dealer to discuss the details TTY use
32. inglepgs inddSec1 35 Sec1 35 10 5 06 2 28 16 PM OnStar Hands Free Calling Use Your 30 Complimentary Minutes New OnStar equipped vehicles and new OnStar subscriptions come with 30 complimentary minutes for you to use to experience the benefits of Hands Free Calling There is no charge no risk and no obli gation just use the minutes to make a few phone calls and try it out Your 30 complimentary minutes will expire 2 months after your OnStar service begins Once they expire you will need to purchase a package of prepaid minutes from OnStar to continue using Hands Free Calling Your OnStar system keeps track of your minutes How To Verify Your Minutes When you make or receive calls you use minutes Your OnStar system will notify you when you have 10 or fewer calling minutes remaining This will occur at the beginning of a call or in the middle of a call and will tell you You have less than 10 minutes remaining You can check how many minutes you have remaining by following these steps Push the phone button When OnStar responds with OnStar ready say Minutes When OnStar responds with Please say verify or add say Verify OnStar responds with You have minutes remaining The system will return you to main menu by saying OnStar ready and waits for your next command If you are finished say Goodbye or give the next command 34 17572 R17 9 28 06 singlepgs inddSec1
33. irections ung From OnStar Advisors Helpful OnStar Advisors can give you directions verbally Just tell them your destination or ask them to find the destination for you They ll tell you each ETE turn you need to make how many miles to take each road and how far it is OE to your destination If you can t remember all the turns you can easily record Naia the directions and play them back Refer to the previous paragraph on FA Advisor Playback or your Advisor can tell you how to do this 7 aji A 3 n tat Using OnStar Turn by Turn Navigation If your vehicle is properly equipped the OnStar Advisors can deliver a planned route to your vehicle with a system called OnStar Turn by Turn Navigation As you drive this system automatically knows each turn you need to make tells you when the next road to turn on IS coming up and can correct your route if you miss a turn You ll be amazed Refer to page 12 for ine an fe EE 4 Tea LIL n AE EE N E updating route while traveling through OnStar s contracted carriers enhanced service capable areas Not currently available in Alaska Road environmental and tire condi tions that affect ABS or GPS may degrade service See onstar com or call 1 888 4 0NSTAR 1 888 466 7827 for details the details on how OnStar Turn by Turn Navigation works 1 Anti lock braking system required Only available to subscribers residing in and initiating f 17572 R17 9
34. k your OnStar Advisor to run a diagnostic check If you cannot connect to OnStar please visit a dealer for service as soon as possible No Light this indicates that your OnStar subscription is not O active or has expired All services have been deactivated and are not functional Push the blue OnStar button and wait until your system connects to an Advisor who can renew your subscription See page 38 for Subscription information OnStar Hands Free Calling requires a Hands Free enabled vehicle existing OnStar service contract and prepaid minutes or enrollment in a shared minutes plan Not available in certain markets Calls may be made to the US and Canada only See Additional Information section on pages 38 43 for system limitations and details OnStar Owner s 3 Guide 17572 R17 9 28 06 singlepgs inddSec1 5 Sec1 5 10 5 06 2 27 04 PM To find out what OnStar can do for you just push the blue button Most new vehicles come with one year of OnStar service available 24 7 There are two levels of service the Safe amp Sound Plan and the Directions amp Connections Plan Both plans come with all the Emergency services Safe amp Sound services and the Hand Free Calling feature The uplevel Directions amp Connections Plan adds driving directions and several connection services An OnStar Advisor can tell you the plan that came with your vehicle or can tell you how to upgrade your service just push the blue button
35. l route This ends the driving instructions Radio Display Your vehicle may be equipped with radio buttons that can be used to interact with the OnStar Turn by Turn Navigation system Once OnStar has sent a planned route to your vehicle voice directions will begin to play and radios with this optional feature will display each turn or driving maneuver The radio will display three buttons that you can push i paa a ii al i a a g D Repeats the last turn instruction you were given Previews the next few turns along your planned route and activates the Next and Done buttons Gives you the next turn after each push When you push the Next button the PREV button will illuminate This allows you go back to the previous tum instruction C3 Ends the route preview and returns to the main menu SI Cancels planned route and ends all the directions 17572 R17 9 28 06 singlepgs inddSec1 17 Sec1 17 10 5 06 2 27 32 PM OnStar Turn by Turn Navigation The preview feature on the radio display is intended as a convenient method to allow you to see the next few turn turns of your planned route In order to reduce distractions while driving you should limit the use of this but ton to view the next few turns only Note Choosing to engage in extended turn previews can lead you to look away from the road frequently or longer than usual Looking away from the road for prolonged periods may cause you to miss
36. nce OnStar uses cellular technology for communication with the OnStar Center it can only be operated in geographic areas where there is cellular coverage reception and capacity Although nearly all of the North American population lives and works in cellular coverage areas there are various rural and mountainous areas where coverage is marginal or does not exist Cellu lar service is also subject to transmission limitations caused by atmospheric conditions OnStar service is only available in the continental United States Hawaii Alaska and Canada If a request for service occurs outside of these areas communications may not be available and the OnStar Advisor may not be able to help you OnStar service may also be inoperative if wireless communications service IS inactive or inoperative OnStar uses a dedicated cellular communications service and will not operate if for some reason a cellular carrier has deactivated cellular service Or it may be inoperative if the cellular system is busy In any area the local cellular system can handle only a limited number of cellular calls at a given time Once usage volume has reached its maximum additional callers are denied access If this situa tion occurs when an OnStar request for services is made the OnStar system will automatically redial a few times for OnStar services or indefinitely for an air bag deploy or an Emergency button push There may be other factors that are outside of OnStar s con
37. ot be transferred between vehicles Push your blue button 6 or call 1 888 4 ONSTAR 1 888 466 7827 for complete terms and conditions If you sell your vehicle be sure to delete all your stored nametags Push the phone button and give the Delete command If you give the Directory command the system will list each nametag you have stored OnStar Personal Identification Number PIN You ll need your PIN to access some of the OnStar services including access to MyOnStar com and OnStar Virtual Advisor Your PIN is the last four digits of the home phone number you gave at the dealership when you took deliv ery of your vehicle Changing your OnStar PIN is easy Call the OnStar Center and provide the Advisor with your current number and he or she will assist you in setting up a new number If you have forgotten your PIN just push the blue button For security reasons we will send your PIN to you in the mail OnStar Owner s 39 Guide 17572 R17 9 28 06 singlepgs inddSec1 41 Sec1 41 10 5 06 2 28 24 PM Potential Issues You May Encounter Some OnStar services are disabled after 48 hours OnStar is powered by your vehicle s battery To preserve the battery for start ing the vehicle OnStar cannot perform remote door unlocks alerts or Stolen Vehicle Location Assistance after the vehicle has been off continuously for 48 hours Most customers realize they locked the keys in their vehicle within a few hours After 48 hours OnStar can conta
38. pful tips for making calls 29 N How to make orreceiveacall 26 N How to retrieve your phone number 26 ll How to store and use nametags 27 Ill Information and Convenience Services 1 E I m sorry can t do that while securityison message 36 Il Linking to your Verizon Wireless service Se 35 ll Metric change your system to metric system ts Minutes how tocheckremaining 34 Il Mirror Light Indicator AE N 3 OnStar com and MyONStarCOM 0 0 0c cece cece cece eee eee 38 L Sel ME RA EE AR EE EE N EO EI E 39 OnStar Turn by Turn Navigation 12 19 Hf OnStar Virtual Advisor Ii 37 E Pardon whattodoifyouhearthis 4330 Ad 17572 R17 9 28 06_singlepgs inddSec1 46 Sec1 46 10 5 06 2 28 26 PM THE BLUE BUTTON THE EMERGENCY BUTTON THE PHONE BUTTON GENERAL INFORMATION Index mi dd Topic Phone calls make andreceive Phone Number getting your vehicles number PIN Personal Identification Number Potential issues you may encounter MNA ER RE k
39. rn on is closed and you continue to be directed to that road please contact an OnStar Advisor by pushing the blue OnStar button and they ll try to find an alternate route for you 10 5 06 2 27 42 PM the Cmergency button This is the button to use in an emergency or life threatening situation When you push the Emergency button a high priority call with your GPS location is placed to the OnStar Emergency services team You will hear a chime followed by the words Connecting to OnStar Emergency A specially trained OnStar Advisor can locate your vehicle find out what kind of assistance you require and call nearby emergency service providers who can dispatch ambulance fire police or other emergency services 17572 R17 9 28 06 singlepgs inddSec1 22 Sec1 22 10 5 06 2 27 42 PM The Red Emergency Button Pushing the Emergency Button 22 AMBER Alert Responses 22 Automatic Notification of Air Bag 22 Advanced Automatic Crash Notification 23 ACCIORIIASSISL AE we dee WI 23 Being a Good Samaritan 23 EMERGENCY Button 17572 R17 9 28 06 singlepgs inddSec1 23 Sec1 23 10 5 06 2 27 52 PM Emergency Services Included with every OnStar subscription a link to all Emergency Services Pushing the Emergency Button The OnStar b
40. rs e f you are having an emergency in your vehicle e f you or someone travelling with you has an emergency outside of your vehicle e f you are in an accident where the airbags do not deploy e Jo be a Good Samaritan e Jo respond to an AMBER Alert situation Black Phone Button We ve made staying in touch on the road safer with Hands Free voice activated calling that s built right into your vehicle e Use this button to begin or end an outgoing phone call e Jo answer an incoming phone call e Jo give OnStar Turn by Turn Navigation voice commands e Jo access Virtual Advisor for location based traffic weather and stock reports oa et 17572 R17 9 28 06 singlepgs inddSec1 4 Sec1 4 10 5 06 2 26 55 PM System Status To the right of the OnStar buttons is a System Status light Your vehicle runs an OnStar systems check every time you start up This light is designed to indicate to you that your OnStar system is active and ready to make calls On vehicles with an automatic dimming rearview mirror the green light on the left side of the button indicates that the automatic dimming function is on Solid Green indicates the OnStar system is fully functional and ready to make or receive calls Flashing Green when you are on a phone call or when someone is calling you the green light will flash Red indicates that your OnStar system has detected a O problem within the system Push your OnStar button and as
41. rs and family members can use a ITY connection to call OnStar toll free at 1 877 248 2080 for assistance with unlocking your vehicle s doors for Stolen Vehicle Location Assistance for remote horn and lights subscription renewal or for any questions regarding your OnStar account Please visit onstar com tty for more TEN information on TTY and all these services Owners 43 Guide 17572 R17 9 28 06_singlepgs inddSec1 45 Sec1 45 10 5 06 2 28 25 PM THE BLUE BUTTON THE EMERGENCY BUTTON THE PHONE BUTTON GENERAL INFORMATION Index IS Topic Page tubag ee N N OE N N 23 Ill Additionalinformation 38 43 L Advanced Automatic Crash Notification 23 E Advisor Playback 000 cece ete tect e teeter teen eens of uka N NE EE EE N EA NE ON 22 W Automatic Notification of Air Bag Deployment 22 Call making phoiie calls orcs cad pna pek Ee REED ED DE Ee ED kata DE ER 26 Ill Common Voice GCommandS SS SS eee eee eee 28 N DOLDA AE OR AE AA 32 El Directions 8 Connections service plan 10 Il de II AI 10 Emergency Button 20 23 Il French Language Owner Guide www 0nStar com GM Goodwrench Remote Diagnostics 7 Hands Free Calling a aaa ka ka bn hek ka RE EE ER DR EE kaka oe DE EE ss 26 36 N Hel
42. s a faster way to dial digits into systems that require a series of numbers See page 33 for instructions on storing your voice mailbox number and password 17572 R17 9 28 06_singlepgs inddSec1 33 Sec1 33 10 5 06 2 28 14 PM OnStar Hands Free Calling Using Digit Dial and Digit Store If you have difficulty using the continuous voice dialing method it may help to try use the Digit Dial feature This lets you dial digits and store digits one at a time You can use this feature to store phone numbers that you dial frequently Or if you have attempted to dial a phone number unsuccessfully 3 times the OnStar system will automatically respond with Would you like to try dialing the number using Digit Dial If you say Yes the system will take you to the Digit Dial feature To access the Digital Dial feature 1 Push the phone button When OnStar responds with OnStar ready say Digit dial 2 When OnStar responds with Please say the first digit to dial say the first digit of the phone number to be dialed and wait for It to be repeated back to you 3 Continue one digit at a time until all numbers are entered 4 When finished say Dial OnStar responds with Ok Dialing and your call is placed NOTE You can also store a phone number as a name tag one digit at a time using Digit Store Simply follow the instructions for Digit Dial except say Digit store in Step 7 and Store num
43. t onto Miller Road Then when you re at the turn you need to make you ll hear a final turn tone to alert you one last time Note Not every route will take you to your exact destination In some cases the directions may only take you in close proximity to the address You may have to visually locate your desired destination If this happens you can push the OnStar button and ask an Advisor to help you find the exact location 17572 R17 9 28 06_singlepgs inddSec1 15 Sec1 15 10 5 06 2 27 30 PM OnStar Turn by Turn Navigation Making a Wrong Turn or Making Stops During a Planned Route Because the OnStar Turn by Turn Navigation system stores the turns of your planned route and continually checks your position along that route when you make a wrong turn or miss a turn the system should recognize this You ll hear a message that says You have left the planned route do you need directions to get back on route I m listening now please say Yes or No If for instance you have pulled off the highway to get lunch and you know that you are temporarily off the planned route respond to the message by saying No When you return to the highway and get back to your route the system will recognize this and will return you to the Turn by Turn directions If you hear this message and think you missed a turn or the road you needed to turn on was for instance closed for construction say Yes The system should automati
44. th Please say the nametag say the nametag you wish to dial 3 OnStar responds with Ok calling lt nametag gt Making a call uses up minutes To hear a list of your stored nametags use the Directory command 1 Push the phone button When OnStar responds with OnStar ready say Directory 2 OnStar will list your nametags This function does not use Hands Free minutes Common commands When you push the phone button OnStar will respond OnStar ready and wait for you to speak a voice command Iry out the following commands to see how they work My Number to hear your vehicles phone number Dial or Dial Number to dial phone numbers Store to store numbers Call or Call Nametag to dial using stored nametags Redial to dial the last phone number you called Help or OnStar Help for a list of all commands Directory plays all name tags you have stored Delete You will be asked for the nametag you wish to delete e Cancel This command takes you back to the OnStar ready prompt or exits Personal Calling Goodbye this command will exit OnStar functions 17572 R17 9 28 06 singlepgs inddSec1 30 Sec1 30 NU 10 5 06 2 28 05 PM General tips for better speech recognition Whether you are speaking commands or dialing numbers background noise may confuse the speech recognition system
45. tics is available on most new GM vehicles and is included with your OnStar subscription at no extra charge All you need to do is push your OnStar button or sign up online with your e mail address at onstar com GM Goodwrench On Demand Diagnostics While OnStar Vehicle Diagnostics can check your vehicle automatically every month you can also request a remote diagnostic check on demand by pushing the blue button Koy If your Check Engine light comes on an OnStar Advisor can tell you whether or not the problem requires immediate attention If it does OnStar can help you find a dealership near your current location give you directions to get there and can call the dealership to help get you back on the road So wherever you drive whenever you might have a concern about your vehicle you have the peace of mind of knowing an OnStar Advisor and thousands of GM dealers are ready to assist you Remote Door Unlock You locked your keys in the car It happens to everybody at one time or another OnStar can get you back into your vehicle quickly Just call OnStar at 1 888 4 ONSTAR 1 888 466 7827 and an Advisor can send a signal to unlock your door In order for this feature to work your vehicle must be equipped with power door locks Stolen Vehicle Location Assistance OnStar doesn t just help protect you it helps protect your vehicle too If your vehicle is stolen call law enforcement immediately and then call OnStar at 1 888 4 0NSTAR 1
46. trol that may affect or prevent service If you pushed the OnStar button and you heard the message I m sorry couldn t connect to OnStar push the OnStar button again The system has several methods it can use to connect you to the OnStar Call Centers The OnStar system in your vehicle can attempt to connect you by using several cellular carriers If these attempts fail this message response will play After a few moments or after you have driven a few miles into another cellular network try pushing the OnStar button again If this message continues please OnStar Owner s 41 Guide 17572 R17 9 28 06_singlepgs inddSec1 43 Sec1 43 10 5 06 2 28 25 PM Potential Issues You May Encounter contact OnStar by calling 1 888 4 ONSTAR 1 888 466 7827 Our advisors can investigate cellular problems that may be occurring in your area or in your vehicle and help get them repaired For OnStar service coverage maps visit onstar com Radio frequency interference The OnStar system is a radio communications system The proximity to other radio signals created by other electrical devices may adversely affect the performance of the OnStar system Vehicle and power issues OnStar is powered by your vehicle s battery and will not operate if the battery is discharged or disconnected If your vehicle is in an accident some components could be damaged or disconnected potentially rendering OnStar inoperative OnStar services require vehicle electrical
47. u know you can talk to your OnStar Turn by Turn Navigation When ever you have an active planned route you can give specific voice commands to get information about your planned route Push the Phone button and you ll hear OnStar respond OnStar Ready This means that the system is listening for you to say a command Here is a complete list of the navigation commands available to you a Repeat Say that again If you missed the last turn instruction or want to hear it again just push the phone button After the OnStar Ready response say Repeat Cancel Route If you decide you want to cancel the navigation instructions or you reached your destination and the directions continue just push the phone button and after the OnStar Ready response say Cancel Route This cancels all the driving instructions If you want to get another route just push the OnStar button eg Route Preview If you want to hear all the turns you ll be making push the phone button and say Route Preview The system will play all of your turns in sets of three To stop playing the instructions push the phone button again LI Update Route If you received a message You have left the planned Route do you need directions to get back on route and you responded by saying No this does not cancel your route the system still has your planned route and your destination stored If you decide later that yo
48. u want to get a new route to your original destina tion push the phone button and say Update route The OnStar Turn by Turn navigation will automatically create a new planned route for you and will begin giving you turn instructions within a minute cont on pg 18 The BLUE Button 17572 R17 9 28 06 singlepgs inddSec1 19 Sec1 19 10 5 06 2 27 36 PM OnStar Turn by Turn Navigation cont from pg 17 Get My Destination When Will We Be There You can get the distance remaining to your destination at any time by pushing the phone button and giving the command Get My Destination The system responds with the current distance to your destination and the next turn you ll be making Help Push the phone button and say Help When you do all the voice commands will be played as well as the Hands Free Calling com mands Push the phone button again to stop English Metric Setting If you would like to change your system from English to Metric measurements push the phone button and say English Metric Settings Repeat this command to return to English settings NOTE After every voice command the system returns you to the main voice menu by saying OnStar Ready This means the system is listen ing for you to give another command If you don t want to give another command say Goodbye to exit Voice Recognition Tips Other noises inside and outside your vehicle can affect the voic
49. ur location is sent with your call OnStar Advisors can help determine the police department that has jurisdiction at your accident location By working with leading insurance companies we ve developed a best practices list to assist you through most accident situations OnStar Accident Assist can help to take you through all the necessary steps after an accident at an emotional time when you might be out of focus Be a Good Samaritan If you witness an accident or some type of problem on the road push the Emergency button to report it and help others in need or to help prevent a potential problem EMERGENCY Button 17572 R17 9 28 06 singlepgs inddSec1 25 Sec1 25 10 5 06 2 27 59 PM Hands Free Calling with the PHONE button This section will guide you through the use and features of your OnStar Hands Free Calling The CD included in your Subscriber Information kit has live demonstrations on how to dial phone numbers and store numbers for speed dialing Listen to the CD to hear actual examples of all the calling commands 10 5 06 2 28 00 PM The Black Phone Button How to get your vehicles phone number 26 How to make a call answeracall 26 How to store nametags for speed dialing 2 Common voice commands 28 glo TDS wa tte Gea bee IA 29 Voice recognition troubleshooting 29 Dialing extension
50. uttons are designed for simple and easy access When you re in an Emergency situation all you have to do is make one simple push of the red button EJ When you do you ll hear the message Connecting to OnStar Emergency If you push this button inadvertently just press the black phone button to hang up the call as soon as possible Your vehicle and your OnStar system are designed so that when you push the Emergency button a high priority call with your current GPS location can be sent to the specially trained OnStar Emergency Team These Advisors are trained to respond to emergency situations and work with local emergency providers to get you the help you need quickly The Emergency Advisors are standing by every second of every day to respond to any situation Say you re on vacation and you need help Turn your ignition on and push the emergency button OnStar Emergency Advisors can quickly help locate the near est hospital to you and if you want them to the Advisors can guide you there AMBER Alert Response Many states have AMBER Alert systems If you want to report information related to an AMBER Alert push the Emergency button An OnStar Emergency Advisor can connect you to the proper authorities so you can help with the situation Automatic Notification of Air Bag Deployment If you are in a collision and the air bags deploy your vehicle can automatically place a priority call to the OnStar Emergency Services team Your location as
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