Novatel Wireless Mouse U760 User's Manual
Contents
1. assistance 3 I m unable to Connect while Roaming From the Mobile tab in the Settings window of Sprint SmartView ensure Roaming Selection is set to Auto or Roam Only If Sprint Only is selected you will be able to connect only when you are in the network coverage area that is when you re not roaming If the steps above do not resolve the issue please contact Sprint Customer Service at 1 800 927 2199 Business users or 1 888 211 4727 Personal users for assistance 4 I am able to connect but not able to browse any web pages Below are some resolutions e The Internet browser is incorrectly configured Check the connection settings of your browser to ensure that no conflicting settings exist gt For Internet Explorer click Tools gt Internet Options and select the Connections tab Ensure that either Never dial a connection is selected or that the Sprint PCS connection is set as the default Also ensure that no proxy information is specified by clicking on the Settings button and ensuring that the Use a proxy server for this connection checkbox is unselected gt For Mozilla Firefox click Tools gt Options and select the General tab Click the Connection Settings button and ensure that Direct connection to the Internet is selected gt For other browsers consult the software manufacturer for assistance e The firewall or Internet security application is interfering with the browsing Try to disab2. clock on the Windows taskbar while using the Sprint SmartView software If the steps above do not resolve the issue please contact Sprint Customer Service at 1 800 927 2199 Business users or 1 888 211 4727 Personal users for assistance 2 I receive an error trying to connect to the Internet Although there are a variety of error messages that you may encounter most of them can be resolved by following the steps below e There is not sufficient signal strength to connect If low signal strength is displayed in the Sprint SmartView window move to a location with better coverage For a map of coverage in your area using an alternate Internet connection browse to the Sprint Power Vision search tool at http www sprint com coverage enter your zip code and click Go e Sprint SmartView has encountered a problem The Sprint SmartView software and or the Dial Up Networking connection associated with it may have been corrupted The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add Remove Programs feature and reinsert the modem to reinstall the software and drivers e There is a provisioning problem with your Sprint account To troubleshoot provisioning problems contact Sprint Customer Service at the number below for assistance If the steps above do not resolve the issue please contact Sprint Customer Service at 1 800 927 2199 Business users or 1 888 211 4727 Personal users for
3. Troubleshooting Sprint Mobile Broadband USB Modem Ovation U760 By Novatel Wireless If you are unable to resolve your issue using the Troubleshooting steps below pleasecontact Sprint Customer Service at 1 800 927 2199 Business users or 1 888 211 4727 Personal users for assistance 1 The Sprint SmartView software does not detect the Novatel Wireless U760 USB Modem There are several reasons why this behavior may occur one of the following should rectify the issue e The U760 is not fully inserted into the USB port U760 must be fully inserted into the USB port of your computer either directly or through the optional extension cable in order for the drivers to be installed and for the Sprint SmartView software to recognize the USB modem gt If necessary remove and reinsert the U760 USB modem into the USB port on the computer gt If this does not resolve the problem try using another USB port if available gt If the modem is still not recognized remove the U760 USB modem and reboot the computer Once the computer is booted up plug in the U760 USB modem again e If you are using a USB extension cable other than the Novatel U760 USB extension cable provided please remove it and plug the U760 directly into the USB port or use the use the USB cable provided with the modem e The U760 drivers are not installed or are incorrectly installed gt Remove the U760 from the USB port gt Uninstall the Sprint SmartView software
4. Windows XP At Windows Start button Start gt Control Panel Double click Add Remove Programs Select Sprint SmartView and press the Remove button Window Vista At Windows Start button Start gt Control Panel Double click Programs and Features Select Sprint SmartView and press the Uninstall button MAC OS 10 4 amp 10 5 At MAC Applications Finder gt Applications gt Sprint SmartView gt Double Click on Sprint SmartView Uninstaller Or if the uninstaller is not present right click on the Sprint SmartView icon and select Move to Trash gt Insert the U760 USB modem into the computer s USB port and wait for the installation process to complete gt The drivers and software should now be correctly installed In Windows you can validate this by checking the Device Manager to make sure there are no exclamation marks showing up If this icon appears there is a problem with the driver gt Open the Sprint SmartView software and on the Mobile Broadband tab click Connect to verify you can connect e The installation of Windows is not up to date Browse the Windows update using an alternate Internet connection to ensure that all of the latest Service Packs and updates are installed e Another application is in conflict with the Sprint SmartView software Ensure that applications such as ActiveSync HotSync WinFax and or other connection managers are not running in the System Tray i e the icons located by the
5. le any applications that may be restricting your access to the Internet such as Windows Firewall Anti Virus software If the problem is resolved by this action contact the software manufacturer for assistance configuring the software to allow for the desired connection e Disconnect all other Internet connections While using the Sprint SmartView software disconnect all other Internet connections such as WiFi or local LAN connections before you access the Sprint Mobile Broadband network e Another Network is Active Please make sure the LAN connection and or WIFI connection is not active by disabling or disconnecting the LAN Ethernet cable The Sprint SmartView software will connect when the other networks are not connected If the steps above do not resolve the issue please contact Sprint Customer Service at 1 800 927 2199 Business users or 1 888 211 4727 Personal users for assistance 5 I unable to save files to my U760 Insert a microSD card gt The U760 requires a microSD card for the removable media functionality Be careful not to lose the plastic microSD slot protection insert gt When used as a memory stick on a fresh PC the Sprint SmartView will attempt to auto install The auto install function can be cancelled and the device memory stick will function as a USB memory stick If the steps above do not resolve the issue please contact Sprint Customer Service at 1 800 927 2199 Business users or 1 888 211 4727 Personal
6. users for assistance
Download Pdf Manuals
Related Search