Nortel Networks Ventilation Hood ipView Software Wallboard User's Manual
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1. Note that the parameter values are removed for the duration of the summary They will be re displayed when the MIS next sends information to ipView o Tooltray Icon When ipView is running a small pView icon is placed in the Tooltray at the bottom right hand corner of the PC desktop as shown in Diagram 14 Wott a SHO Rly 17 53 Diagram 14 Typical Tooltray with the ip View icon next to the digital clock sl Right clicking with the mouse on the ipView tooltray icon will cause the menu shown in Diagram 15 to appear Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 16 Using ipView Re play Summary gt Configuration About ipYiew EN LO 17 Diagram 15 Tooltray Menu Re play Summary Selecting this option causes the Re play Summary sub menu to appear as shown in Diagram 16 All Re play Summary Incoming Configuration Outgoing About ipview Abandon Grade of Service SEN These options allow you to re play the most recently received summary You can choose to view A11 of the graphs again or just select to re play a single graph of interest either Incoming Outgoing Abandoned orGrade of Service Configuration Selecting this option allows you to have access to the ip View Configuration Property Pages Configuration is described in the section Configuring ipView on Page 18 About ipView Selecting this option causes the dialog shown in Diagra2. or in front of it On Top For Alerting This option behaves like the Never On Top option except that if ip View receives either a text message or a Summary or a parameter goes into the Alarm state the ip View window will move to the front so that you can see it Using any of the windows of the other applications causes them to move in front of the ip View window once again Last Position Options ipView can be configured to start up at either its default location top right on the desktop or the screen position at which ip View was previously closed down To have ipView start up at its last screen location click the Open at last location option radio button To have ipView start up in the default location click the Open at default location option radio button Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 21 Graphing Tab The Graphing Tab is shown below in Diagram 20 Configuration x View Graphing Echoing Trend Graph Colours E Minimum Colour Change m Maximum Colour Change Summary Options Display Range v Re play duration jis sec y Sound Options C XK C Default Bleep Sound File Alarm File fc WINNT Media chord way Browse Summary File fe WINNT Media notify way Browse Cancel Apply Help Diagram 20 Configuration Graphing Tab Trend Graph Colours The colours used in t
3. 13 Minimum Colour 21 N Never On Top 20 Nortel Networks Call Center Reporting 4 5 6 7 859 14 12 14 15 17 22 Nortel Networks Call Center Reporting Set Up and Operation Guide 4 O On Top For Alerting 20 On Line Help 4 Open at default location 20 Open at last location 20 Operating System Compatibility 5 Operating System Requirements 5 P Parameter Abbreviations 5 9 11 13 19 Parameter Descriptions 5 11 13 19 Parameter View 13 PC Requirements 5 R Re play Duration 22 Re play Summary 16 22 Right Click Menu 11 18 S Short View 8 9 11 12 13 14 15 19 20 Shutting Down ipView 10 17 Starting ipView 8 Summary Sound File 23 Summary View 14 15 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Index 27 System Overview 3 4 Tooltray Icon 15 Tooltray Menu 15 16 T TCP IP y protocol 5 6 Tip 9 View Tab 18 19 Tooltray 15 22 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide
4. SoftBoard onto any PC Desktop that is connected via the network to the Nortel Networks Call Center Reporting Master Client PC with the TCP IP protocol Note that you can have the ipView SoftBoard operating in English French Spanish Italian or German It does not have to operate in the same language as the Nortel Networks Call Center Reporting MIS This allows you to install different language versions of the ip View SoftBoard amongst your Call Center Agents To install the ip View SoftBoard onto an Agent desktop go to the Agent PC and perform the following steps Installing Nortel Networks ipView Software Wallboard 1 Exit any Windows programs that are running 2 Start your internet Browser such as Internet Explorer or Netscape and use it to connect to Port 6800 on the Business Communications Manager Do this by entering into the browser Address Bar the IP Address of the Business Communications Manager and the Port number in the following format http 10 10 10 1 6800 Remember to substitute the IP Address of your Business Communications Manager for the 10 10 10 1 shown in the example above 3 Nortel Networks Unified Manager page will appear in the browser 4 Click on the Install Clients link 5 The Install Clients page will appear in the browser 6 Click on the web link to download ipView You may need to scroll down through the page to see the buttons which download ip View 7 Click on the Install ip View bu
5. lt a ds 16 Configuration E in aida 16 ADQUE ToN ATEN EAEE A th aden oa hots aie die hes dns os scan ata cell oe 16 CAOS CIP MIE doo na th chek EA ole 17 CONTIQUEINDIPVIEWO cece ee ed eee 18 INtFODUCTION cion te eile aera lier ada eer sapien een ent eer ean 18 Accessing the Configuration Property Pages ooooocccinnocccinnncccccconancccnnannncnonancnnnnnnn 18 View Fabiici ni0 a manic ee Aa 19 View OptlOnS sic enn ei eee neds a di erste 19 Always On Top Options oococcocnocconcccccncccnncononcnnncnnnnonnnnnnnnnnnnnnnnnnnncnnnnnn canario nono 20 Last Position OptiOnS i ai e eiai ii aea deee eaaet ia aaan 20 Graphing Tab iscsi eieae aa ia aeia E aA aaa eaa iaa 21 Trend Graph Colours irae tgs dene i aea EEE a 21 Summary Options e cani at 22 Echoing Ta viciosa anii E A a a a 24 Data Echoing OptiONS oooonccccnnnncccconocccccnononc andi a i a narran 24 ale D E EEE AEEA EEE E E A 26 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide How To Use This Guide 3 How to use this guide 1 Introduction This guide is designed to assist a System Manager in the installation set up and operation of Nortel Networks ipView Software Wallboards Use this guide as an ongoing reference This chapter tells you what to expect as you read this guide and how information in this guide is presented How this guide is organized The Nortel Networks ipView Software Wallboard Set Up and Operation Guide is organized accor
6. Return to Menu NORTEL NETWORKS Nortel Networks ipView Software Wallboard Set Up and Operation Guide www nortelnetworks com 2002 Nortel Networks P0988907 Issue 04 06 2 Table of Contents Table of Contents How to use this QUIDC csi ere 3 INtFODUCTION na i n eee nla A da 3 How this guide iS OTgaNiZed oooocoooccccccconocccccononcccnonancccnnnnn cnn nano nn ncnnnnncnnnannnnccnannncninnns 3 SA eee ieee 4 Introductio esen nidie a e a ara eea Vicia tee Lents 4 OIR E EEEE AAE E E E A E E AAN 4 ipView Languages ccoomiccccnonncconicancncrinnncn nine E NE AA RRA 4 PC Tequirements ciutat 5 Operating System RequirementS oooccoonnccccnnonccccnnoncccnnnoncccnnnnr cnn nan c conan rca 5 Operating System Compatibility ooo noccinnnnncnnnnncoccnnnonccconncrcccanonrrcan arc cannnrnnn 5 Installing IP VIC W count iia 6 Installation of the ipView Software Wallboard oooooonncconcnnnnnccinccoconccccnnnnoncnnnonoss 6 Installing Nortel Networks ipView Software Wallboard oooooninicccnnnnninnnccccccoo 6 USO AT eA AAN sisi ips 8 Starting the ipView SoftBOard ooooniccccnnnnicccnnocccccnnonccncnnorcccnnonr rn cn narran rra 8 Short ViWiiiica ii A ida 8 Shutting DOWN IPV W reisse a r cc 10 LONG Vi Wicca tt eta es ei ai aa ea ee eae 11 Message View ai2 ini cadet dd viata dis 12 Parameter MieW iniciada dados 13 HIS VI Wi el AI O a ais 13 SUMMA Y VICW it E EE E E 14 Tooltray ICO ins ie eter ia 15 Replay SUNAY
7. d should receive audible alerts o The audible alert can be configured to be a simple default bleep or a sound file WAV can be specified Different or the same sound files can be played for Alarm alerts and Summary alerts The audible alert can also be turned off To turn off the audible alert click the radio button beside the crossed speaker icon g aK To specify whether to play the default bleep or a sound file click on either the Default Bleep option radio button or the Sound File option radio button Note that the way your PC reacts to the default bleep depends on the way your j Sounds have been mapped within your PC For example Microsoft Themes may re map your sounds in such a way that the default bleep is inaudible If you cannot hear the default bleep option use the Sounds option within Control Panel to map the default system sound to something which is audible on your PC The sound of the default bleep also depends on whether your PC is fitted with an internal speaker or a ceramic buzzer One some PCs the default bleep is a barely audible click sound In these circumstances it is preferable to play a sound file Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 23 If you select the Sound File option the Alarm File and Summary File Browse buttons become active They become inactive if the Default Bleep option is selected Wh
8. different parameter trend within the History View window click with the left mouse button on the new parameter abbreviation or description Summary View When the Nortel Networks Call Center Reporting application sends a summary to the wallboards it sends the daily and hourly totals for the following parameters Incoming Calls Outgoing Calls Abandoned Calls Grade of Service When a summary is received by ipView it stores the hourly values so that when subsequent summaries are displayed by ip View it can show a series of four graphs showing the trend of the daily values of each of these parameters in turn Diagram 13 shows a montage of the various graphs that are displayed Only one graph is displayed at a time After a short duration the displayed graph is replaced by the next one Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 15 The Summary View window will display itself whenever a summary is received from the Nortel Networks Call Center Reporting application whether ipView is in Long View or Short View a MN of Incaming calls oo Hi of Outgoing calls of Abandoned calls Grade of service OSummary Hourly Profile Diagram 13 Montage of Summary Graphs with ip View in Short View There is no need to manually close the Summary View Once the final graph has been displayed for a short period the Summary View will be closed automatically
9. ding to the following chapters How to use this guide provides a brief overview identifying the organization of this guide System Overview describes the overall functionality of Nortel Networks ipView and describes the minimum PC and Operating System requirements of ipView It also describes the Operating System compatibility of ip View Installing ipView describes installation prerequisites and how to install the Nortel Networks ipView software Using ipView describes starting to use Nortel Networks ip View including starting and closing ipView This chapter also explains the different views within ipView Configuring ipView describes how to configure ipView with your preferred operational settings Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 4 System Overview System Overview 2 Introduction Nortel Networks pView Software Wallboard is a Windows software application that provides a software based IP enabled wallboard on the PC desktop of Call Center Agents Nortel Networks pView Software Wallboard is often referred to as the ip View SoftBoard Overview Call Center Statistics and Messages from the Nortel Networks Call Center Reporting application are displayed in Real Time on the ip View SoftBoard Audible Alerts can be associated with certain events and histograms can be displayed to graphically show the changes in a particular Call Center parameter over a ro
10. en the Sound File option is selected the Browse buttons can be used to browse your hard disk to select a sound file WAV that you wish to use as the Alarm or Summary audible alert Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 24 Configuring ipView Echoing Tab The Echoing Tab is shown below in Diagram 21 Configuration x View Graphing Echoing Data Echoing IP Address List m Data Echoing Options 10 1 1 101 V Send to other wallboards Port Number 3500 Add Remove OK Cancel Apply Help __ Caneel e Diagram 21 Configuration Echoing Tab Data Echoing Options The ip View running on one computer can be configured to send any information it receives to other copies of ipView running on other computers or to ip View physical hardware wallboards This is called echoing There is no limit to the number of copies of ipView or ipView physical wallboards that can be echoed to Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 25 To configure ipView to echo to other wallboards click the Send to other wallboards option checkbox to place a tick in the checkbox When this option is checked the Data Echoing IP Address List and its Add and Remove buttons become active Port Number You will not normally need to change this value This is the Port number on which the ipView software will
11. ew window and a small menu will appear See Diagram 18 E E 60 Set Long View aL Diagram 18 The Right Click Menu Configuration highlighted The second option is Configuration Selecting this will cause the ip View Configuration Property Pages to appear See Diagram 19 There are three tabs within the ip View Configuration Property Pages The options which can be selected and set are grouped together under these headings e View e Graphing e Echoing The View Tab groups together options which relate to ip Views appearance and position on the PC desktop The Graphing Tab groups together options which relate to ipViews graphs and sounds Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 19 The Echoing Tab groups together the options which control the echoing of the received data to other wallboards View Tab The View Tab is shown below in Diagram 19 Configuration xj View Graphing Echoing View Options Short View abbreviations C Long View descriptions Always On Top Options Always On Top Never On Top On Top For Alerting m Last Position Options Open at last location Open at default location Apply Cancel Diagram 19 Configuration View Tab View Options ipView can be viewed either in Short View or Long View In Short View abbreviations are used to display the
12. first start to use ipView you may find it convenient to use the Long View until you become familiar with the parameters that are being sent to you from the Nortel Networks Call Center Reporting To select Long View right click in the pView window and a small menu will appear See Diagram 7 4 Configuration Diagram 7 The Right Click Menu Set Long View highlighted The first option is Set Long View Selecting this will cause ipView to adjust its view to the Long View See Diagram 8 below Diagram 8 Long View As you can see in Diagram 8 the abbreviations have been replaced by longer descriptions which inform you of the exact nature of the value which is being displayed Parameters which go into the alarm state are displayed in the Long View in the same manner as they are displayed in the Short View See Diagram 9 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 12 Using ipView pie Number of calls in the Abandoned calls in the current Day Agents in the Not Ready State Queue Time for the oldest call secs Grade of Service for the current Hour Agents Available to receive calls Diagram 9 Long View with a Parameter in the Alarm State Message View If Nortel Networks Call Center Reporting sends a message to the pView SoftBoard it is displayed in the Message View window See Diagram 10 Message View windows will appear whether pView is curren
13. he History View trend graph for the Maximum and Minimum portions of the histograms can be defined The colours currently being used are displayed To specify the colour used for the Minimum portion of the trend graph columns click on the Change button beside the Minimum Colour option To specify the colour used for the Maximum portion of the trend graph columns click on the Change button beside the Maximum Colour option Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 22 Configuring ipView Summary Options Display Range Summaries can be configured to show the previous 12 hours or the previous 24 hours Select either 12 Hour or24 Hour fromthe Display Range drop list Re play Duration The most recent summary can be replayed by right clicking on the ip View icon in the tooltray and selecting the Re play Summary option When you select to Replay All the Incoming Summary Outgoing Abandoned and Grade of Service summaries are displayed in turn You can specify the period each of these summaries is displayed for by selecting 10 sec 15 sec 20 sec 25 sec or30 sec fromthe Re play Duration drop list Sound Options When a parameter enters an alarm state or a Summary is received or replayed ipView will provide an audible alert Note that this is dependant on the System Manager specifying in the Configuration of the Nortel Networks Call Center Reporting application that your SoftBoar
14. listen for incoming data and which it uses to echo to other wallboards It may require changing if you wish to address wallboards that are on the other side of a firewall and your network administrators have decided on a particular range of Port numbers which software must use in order to communicate through the firewall If your network administrator advises you to change your Port number to a new value overtype the old value and click the Apply button Note that you must close down and restart ip View before the new setting will take place Data Echoing IP Address List This is used to hold the list of IP addresses that you want ip View to echo to To add a new entry to the list type it into the dotted edit field above the Add and Remove buttons and then click the Add button To remove an entry from the list highlight it in the list and then click the Remove button Note that if you want to turn echoing off you do not need to remove all of the Y entries from the list All you have to do is to un check the Send to other o wallboards checkbox Note that ip View expects the IP Addresses in the Data Echoing IP Address List to remain constant Ifthey are altered then the Data Echoing IP Address List should be amended to match This will not happen without manual intervention on a physical Wallboard However if the Wallboard being echoed to is an ip View Software wallboard running on a PC that uses DHCP to obtain its IP Addres
15. lling period of 15 minutes Configuring Nortel Networks Call Center Reporting to operate with ip View is exactly the same as configuring Nortel Networks Call Center Reporting to operate with a hardware wallboard See the Nortel Networks Call Center Reporting Set Up and Operation Guide Chapter 6 Wallboards The ipView SoftBoard is completely compatible with the ip View Hardware wallboard and a mixture of ip View hardware wallboards and ipView SoftBoards can be configured within the Nortel Networks Call Center application Additionally ip View SoftBoards can relay their input to any number of other IP enabled wallboards either ip View hardware wallboards or ip View SoftBoards On Line Context sensitive Help is available within pView by pressing the F1 e key ipView Languages Note that you can have the pView SoftBoard operating in English French Spanish Italian or German Furthermore 1t does not have to operate in the same language as the Nortel Networks Call Center Reporting MIS This allows you to install different language versions of the pView SoftBoard amongst your Call Center Agents Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 System Overview 5 For example you may have your Nortel Networks Call Center Reporting application operating in the French language and have a mixture of English speaking and French speaking Agents You could install a mixture of
16. lose the Parameter View to change the displayed parameter With the Parameter View displayed to display a different parameter within the Parameter View window click with the left mouse button on the new parameter value History View By clicking with the left mouse button on one of the parameter abbreviations or descriptions the History View window will be activated This will display a histogram representing the chosen parameter showing a column representing the minimum and maximum values for each minute for up to 15 minutes This allows the Agent to see the current trend for a selected parameter Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 14 Using ipView As each minute passes a new column will be added to the right hand end of the graph representing the minute which most recently expired Previous columns will move to the left to make room for the new column Diagram 12 shows History View graph with ipView in Short View Of course the History View window can be activated in either Long View or Short View Abandoned calls in the current Day 60 0 Recent History Minutes Diagram 12 History View with pView in the Short View To close the History View window click once more on the selected parameter abbreviation or description Note You do not have to close the History View to change the displayed parameter trend With the History View displayed to display a
17. m 17 to appear The details of your version of ipView may differ slightly than those shown here Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 17 x IpView TCP IP enabled software wallboard Version Details ip iew Version 1 0 0 Build 02 Compile Stamp 11 30 20 Mar 9 2001 Network Information Local IP Address 10 1 1 103 Copyright C 2001 ITEL Inc Diagram 17 i pView About Box In order for the System Manager to configure your copy of ip View within Nortel Networks Call Center Reporting they will need to know the IP Address of your PC The ipView About box provides a simple and quick way of discovering your IP Address Close ipView Selecting this option starts the shut down process in exactly the same fashion as if the button top right on the ipView window had been clicked See Shutting Down ipView page 10 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 18 Configuring ipView Configuring ipView Introduction Many of the properties of pView can be changed or customized and ipView will remember the settings you have changed and will use these the next it is started The settings and options are all located within the ip View Configuration property Pages Accessing the Configuration Property Pages To access the Configuration Property Pages right click in the pVi
18. pView SoftBoards in English and French amongst your Call Center Agents as appropriate Although in our example the Nortel Networks Call Center Reporting application will transmit the wallboard statistics in French the pView SoftBoards operating in English will locally translate the received parameter abbreviations and long descriptions into English before displaying them to the Agent PC requirements Component Specification Platform IBM Compatible PC Microprocessor Pentium 1 or equivalent minimum Microprocessor speed 200MHz minimum RAM 16Mb minimum Free hard disk space 2Mb minimum Network Interface Network Interface Card Network Protocol TCP IP protocol Display Type SVGA display Display Graphics Card SVGA graphics card Operating System Requirements ip View will operate on the Windows 95 rev B or later version operating system Operating System Compatibility ipView has been verified for correct operation on the following Operating Systems Operating System Version Windows 95 4 00 950 B Windows 98 4 10 2222 A Windows Millennium Edition 4 9 3000 Windows NT 4 00 1381 Windows 2000 5 00 2195 Windows XP Professional Version 2002 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 6 Installing ipView Installing ipView 3 Installation of the ipView Software Wallboard You can install the pView
19. parameter identity and in Long View more complete text descriptions are used to display the parameter identity Most users start by using Long View for a few days until they get to know which parameters are being sent to them Then they change to Short View as this takes up less screen area Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 20 Configuring ipView You can choose which view you prefer ip View to start up in each time ipView is launched To have ipView start up in the Short View click the Short View option radio button To have ipView start up in the Long View click the Long View option radio button Always On Top Options When you have several programs running on your desktop their windows will overlap so that only a portion of some windows will be visible because other windows are in front or on top of them Some smaller programs may be completely obscured by other larger windows The way in which ipView positions itself with respect to the windows of other programs can be specified The options are Always On Top The ip View window is always visible it stays in front of all other application windows even when the other applications are the currently active window This allows you to be using a full screen application and still see the ip View window Never On Top The ipView window is only visible when there are no other applications or windows opened on top
20. rtel Networks Call Center Reporting has set a threshold for any of the parameters which are being displayed on your copy of ip View and one of those parameters exceeds that threshold the parameter value will be displayed in blinking red In Diagram 4 a call has waited in the Queue for a period of time in excess of the threshold set by the System Manager The Parameter is said to be in the alarm state If the System Manager has configured it there may be an associated audible alert Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 10 Using ipView ipview E Diagram 4 Short View with a Parameter value in Alarm Shutting Down ipView To shut down ipView left click with the mouse on the button top right in the ip View window as shown in Diagram 5 Diagram 5 ipView Close Button You will be presented with a small dialog box asking you to confirm that you wish to close down your copy of ipView as shown below in Diagram 6 a m x 2 OK to close down ipYiew OK Cancel Diagram 6 Confirm Close dialog Click on OK to close ipView or click on Cancel to leave ipView running Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 11 Long View You can set ip View to operate in another view called Long View In Long View the two letter abbreviations for the parameters are replaced by longer descriptions When you
21. s then the IP Address of the PC could be subject to change DHCP enabled PCs usually receive the same IP Address each time they re boot However if the PC has been turned off for a period in excess of the IP Address lease time for your network and the IP Address has been allocated to another PC then it will receive a new IP Address If the IP Address of a physical Wallboard or an ip View Software Wallboard changes the Data Echoing IP Address List must be updated to reflect the new IP Address of o the Wallboard device Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 26 Configuring ipView Index WAV sound files 22 23 A About ipView 16 17 Alarm Sound File 23 Alarm State 9 10 11 12 20 22 Always On Top 20 Audible Alert 4 9 22 23 Audible Alerts turning off 22 C Configuration Property Pages 16 18 Configuring ipView 3 16 18 19 20 Configuring Nortel Networks Call Center Reporting 4 8 22 Confirm Close Dialog 10 D Data Echoing 19 24 25 Default Bleep 22 23 DHCP 25 Display Range 22 E Echoing Tab 18 19 24 G Graphing Tab 18 21 Graphs 14 15 16 18 H History View 13 14 21 How this guide is organized 3 How to use this guide 3 I Installing ipView 3 4 5 6 IP Address 8 17 25 ip View Icon 8 L Languages 4 5 6 7 Long View 11 12 13 14 15 19 20 M Maximum Colour 21 Message View 12
22. tly in Short View or Long View o MI AD E or EE ov Hi Diagram 10 Short View with a Message View window Messages may be sent from the Nortel Networks Call Center Reporting if e A parameter goes into the alarm state and has a message associated with it e A scheduled message has been set to go at a certain time and that time has been reached e The System Manager or Skillset Supervisor decides to send a one off message All of these messages will be displayed in a Message View window Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 13 The Message View window will be automatically removed when the message has been displayed for a short period Parameter View By clicking with the left mouse button on one of the parameter values that is on the digits not the abbreviation or description the Parameter View window will be activated This will display the chosen parameter value in a large font so that an important parameter can be more easily monitored by a busy Agent They need only glance at pView to see the important parameter s current value Diagram 11 shows the Parameter View window with ipView in Long View Of course the Parameter View window can be activated in either Long View or Short View Diagram 11 Parameter View window in Long View To close the Parameter View window click once more on the selected parameter value Note You do not have to c
23. tton 8 A dialog will appear from which you can select to either Run this program from its current location or Save this program to disk The default option is Save this program to disk Click on OK Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Installing ipView 7 9 Several progress bars appear as the installation routine prepares itself Presently the Nortel Networks ipView SoftBoard language selection dialog appears Select the language you wish to install and then click OK 10 The ipView Splash Screen and the Welcome screens appear 11 The Choose Destination Location window appears 12 Click Next to accept the default location To change the folder location click Browse choose another folder location and then click Next 13 Select the language in which your copy of Nortel Networks Call Center Reporting Master is running Note that this is not the language in which you wish ip View to operate The language in which ipView will operate was selected in step 9 This step tells this copy of ip View what language the data being sent to it by the o Nortel Networks Call Center Reporting Master PC will be in This allows ipView to translate it if required into the language selected in step 9 14 When the installation routine has finished the Setup Complete window appears Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 8 Using ipVie
24. w Using ipView 4 Starting the ipView SoftBoard Double click on the ipView icon on the PC desktop Short View The ip View window will appear The first time you start pView it will open in its default view which is the Short View Diagram 1 zi A Diagram 1 ipView First Time Start Up Note that each time you start pView the parameter values will be blank until ipView has received some data from Nortel Networks Call Center Reporting or e another pView SoftBoard which is echoing to yours For a description of echoing see page 24 If the IP address of your copy of ipView has been configured in the Wallboards Tab of the Nortel Networks Call Center Reporting Configuration and the Nortel Networks Call Center Reporting application is operational presently ipView will start to display information The information it receives will depend on what has been configured by the System Manager of the Nortel Networks Call Center Reporting application A typical ipView display is shown in Diagram 2 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 Configuring ipView 9 Diagram 2 Typical ipView Display To better understand what the abbreviations represent point to one of the abbreviations and you will see a tip See Diagram 3 Af Abandoned calls in the current Day Diagram 3 Short View With a Tip If the System Manager of the No
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