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Nortel Networks P0886629 User's Manual

1. Deleted 8 This transient display shows Deleted and then the J display changes to show the next entry in the table irvalz2 outvalz 9 Repeat steps 6 through 8 for every entry you want to HET OTHR delete The immval2 outwal2 is an example of the next Dialing Translation Table entry 10 Press to end this programming session FAX Set Up and Operation Guide P0886629 Issue 1 0 Appendix B Dialing Translation 67 Technician Created Dialing Translation Table In some instances the Dialing Translation Table can be very large and essentially the same for all Norstar Voice Mail systems in the same calling area A Dialing Translation Table can be easily created using a basic text editor program on your PC After the ASCH file has been created and saved to a floppy disk the technician can then load it onto the Norstar Voice Mail system The disk can then be kept and used to install the Dialing Translation Table on other Norstar Voice Mail systems in the same calling area Creating the Dialing Translation Table file The Technician Created Dialing Translation Table must conform to the following rules 1 9 Only one Dialing Translation Table entry per line A Dialing Translation Table entry consists of one Input value and one Output value No blank lines in the Dialing Translation Table The Input value is entered first followed by the Output value The Input value must be separated from the Output value b
2. Dl Lr Ee The Group List leading digit may be changed from the default of 9 This is done by the Installer or System Coordinator during System initialization P0886629 Issue 1 0 FAX Set Up and Operation Guide Appendix B Dialing Translation Introduction This chapter describes how to set up the Dialing Translation Table and how to set Dialing Translation Parameters This chapter describes e How the Dialing Translation Table works e Dialing Translation Parameters e Dialing Translation Table Administration e Technician Created Dialing Translation Table e Installing the Dialing Translation Table onto the Norstar Voice Mail System There are several instances when Norstar Voice Mail generates an outbound call One instance is when a mailbox subscriber replies to a Caller ID Calling Line Identification CLID message In this situation Norstar Voice Mail generates a telephone number to be dialed by the public switched telephone network Another instance is when the Fax on demand two call method is used In this situation a caller enters the telephone number of the fax machine where information is to be delivered In a second call Norstar Voice Mail transmits the document However the telephone number entered by the caller may contain errors For example the caller may forget to add the area code or add a long distance access code when it is unnecessary In both instances sev
3. Enter the Class of Service For information about Class of Service refer to the Norstar Voice Mail Set Up and Operation Guide Enter the Fax on demand Mailbox name and press OK For information about how to enter the name refer to Entering characters using the Norstar Dialpad on page 12 The Fax on demand Mailbox name is a maximum of 16 characters Press YES or H This is a Directory Override Pressing YES means that the Fax on demand Mailbox name plays in the Company Directory Press LIME Note Press POOL for Norstar Voice Mail to select a line within a line pool Refer to the Norstar Voice Mail Set Up and Operation Guide for important information about preventing unauthorized calls using the outdial feature Enter the Line or Pool number and press OE Press OK Press CHHG Enter the number of retries and press OK The default number of retries is three The number of retries ranges from one to 99 Press HET Press CHHG FAX Set Up and Operation Guide 28 Setting up and maintaining Fax on demand mailboxes Interval 18 Enter the retry interval time and press OK RETRY Ok The default retry interval time is 10 minutes This is a two digit field The retry interval time is a value between 01 and 60 minutes Interval 15 19 Press OK CHHG OK Repeat steps 5 through 19 for each new Fax on demand Mailbox you want to add 20 Press to end this programming session Before you c
4. Interval 14 Enter the retry interval time and press OE RETR OK The default retry interval time is 1 minute This is a two digit field The retry interval time is a value between one and 60 minutes Interval 3 15 Press OK CHHG Ok Repeat these steps for each new Fax Overflow Mailbox you want to add 16 Press to end this programming session When the retry limit is reached for a Fax message the message is automatically sent to the General Delivery Mailbox The System Coordinator can then open the General Delivery Mailbox and forward the Fax messages to a fax machine connected to the Norstar system The System Coordinator should check the General Delivery mailbox on a regular basis Off premise Message Notification can be set up to notify the System Coordinator when a message has been received in the General Delivery Mailbox For more information about the General Delivery Mailbox refer to the Norstar Voice Mail Set Up and Operation Guide P0886629 Issue 1 0 FAX Set Up and Operation Guide 18 Setting up and maintaining FAX Changing the Fax Overflow Mailbox parameters You can change any parameter assigned to a Fax Overflow Mailbox This does not include the mailbox number If you need to change a mailbox number you must first delete the mailbox and then add the new Fax Overflow Mailbox For instructions about adding a mailbox refer to Adding a Fax Overflow Mailbox on page 16 For instructions about deleting a
5. Setting the FAX System retry attempts The FAX System retry attempts is the number of times that the System will attempt to print faxes from mailboxes Also it is the number of times the System will attempt to deliver faxes that have been forwarded to an external fax machine The retry attempts range from 1 to 99 The FAX System retry attempts is set to 3 by default Setting the FAX System retry interval time The FAX System retry interval time is the number of minutes that the system waits between retry attempts The retry intervals range from to 60 minutes The FAX System retry interval time is 10 minutes by default All the FAX System parameters can be set in one Norstar Voice Mail programming FAX session To set the FAX System parameters 1 Press Feature J 9 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OKJ password and press OK Admin 3 Press OTHF until you see the display in step 4 MBO AA OTHR Admin 4 Press FAH FAX NET J Fax Admin 5 Press FARM PARM LOAL Fax exti none 6 Press CHHG CHHG HET P0886629 Issue 1 0 FAX Set Up and Operation Guide 14 Setting up and maintaining FAX Ext 7 Enter the Fax Answering extension number The Fax RETRY QUIT Answering extension must be a valid Norstar DN The Fax Answering extension can be set up with a Fax Overflow Mailbox for improved performance Refer to Adding a Fax Overflow Mailbox on
6. You must also have a good working knowledge of Norstar Voice Mail and Custom Call Routing This guide assumes you know how to operate the different Norstar Voice Mail Feature Codes are aware of Norstar Voice Mail programming and know the Norstar Voice Mail terminology Other documents For more information about FAX or Norstar Voice Mail refer to the e Norstar Voice Mail FAX Installation Guide e Norstar Voice Mail FAX User Guide e Norstar Voice Mail Programming Record e Norstar Voice Mail Set Up and Operation Guide e Norstar Voice Mail Reference Guide e Norstar Voice Mail User Guide e Norstar Voice Mail Software Installation Guide P0886629 Issue 1 0 FAX Set Up and Operation Guide Learning about FAX 2 Introduction Norstar Voice Mail is a fully automated receptionist service that offers call routing and message taking services FAX works with Norstar Voice Mail to provide incoming and outgoing fax capability This chapter describes how FAX works and explains How FAX works Who can use FAX About Fax Mail Message Notification About the Virtual fax line About Fax on demand About Fax Answering About Fax Overflow Fax System Group message Fax Broadcast About FAX with CCR About Norstar Voice Mail reports How FAX works FAX works with Norstar Voice Mail offering a caller the capability of sending a Fax message to a mailbox as easily as sending a voice message to a mailbox A caller can also access a mailbox to retrieve
7. Dialing Translation 71 13 Plug in the NAM and wait until the self diagnostics are completed This will take approximately 12 minutes 14 After Norstar Voice Mail has been rebooted verify the Dialing Translation Table has been loaded by printing the Dialing Translation Report For information about printing reports refer to the Norstar Voice Mail Set Up and Operation Guide P0886629 Issue 1 0 FAX Set Up and Operation Guide Appendix C Technical content of a loadable PCX file Introduction Norstar Voice Mail FAX supports Paintbrush for Windows 95 PCX files black amp white only If you are using another application ensure that the file format is compatible with the information shown in the following table The following table shows the required content of the PCX file header Required content of the PCX file header Offset Length Description 0 1 PCX identification Must be OxOA 1 1 Version information A value of 2 is suggested but anything higher is acceptable 2 1 Encoding method Must be 1 3 1 Bits per pixels Must be 1 4 2 X position of upper left corner Usually 0 6 2 Y position of upper left corner Usually 0 8 2 X position of the bottom right corner 1728 is the maximum The difference between this field and the upper left corner X position is the width of the bitmap The number must be a multiple of 8 10 2 Y position of the bottom right corner 2200 i
8. parameter value 7 Press to end this programming session Choosing a Fax on demand call method For each Fax on demand Mailbox you must choose whether the call method is one call or two call When you choose the one call method e the Fax message is transmitted during the original call e the caller must use a fax machine to retrieve a Fax message e the caller pays for any charges incurred When you choose the two call method e the Dialing Translation Table must be created and the Dialing Translation Parameters must be set e the caller provides a fax telephone number of where the information is to be delivered e the Fax message is transmitted in the second call which is originated by Norstar Voice Mail Note For information on creating the Dialing Translation Table and setting all the Dialing Translation Parameters refer to Appendix B Dialing Translation on page 57 Each Fax on demand Mailbox is assigned a number of Fax messages a caller can request The maximum number of Fax messages that can be requested is eight P0886629 Issue 1 0 FAX Set Up and Operation Guide 30 Setting up and maintaining Fax on demand mailboxes To choose a call method and the number of Fax messages FAX Set Up and Operation Guide Psu OTHR FETRY OK Log QUIT RETRY OK FaxOnDemand FASES ADMIH Mailbox admin GREET FSW QUIT Method Two call CHHG HEST Limiti amp CHHG Ok
9. CHHG CHHG DEL FINE P0886629 Issue 1 0 Out Enter the new Output value and press OK RETR Ok irval outwal Repeat steps 6 through 8 to change any other entries HEST OTHR in the Dialing Translation Table 10 Press to end this programming session FAX Set Up and Operation Guide 66 Appendix B Dialing Translation Deleting a Dialing Translation Table entry The System Coordinator can delete an entry in the Dialing Translation Table at any time To locate the entry that you wish to delete refer to Reviewing the entries in the Dialing Translation Table on page 63 or Finding an entry in the Dialing Translation Table on page 64 To delete an entry in the Dialing Translation Table 1 Press Feature 9 8 BJ Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK password and press DE Admin 3 Press l MBO AA OTHE J Dialing 4 Press TABLE If Centrex is installed on your Norstar PARM TABLE GJIT system QUIT is replaced by HE T Dial table 5 Press CHNG ALC CHHG QUIT inal outval 6 Press OTHE The inval outwal is an example NEST OTHR of a Table entry The character shown after a value signifies any digits in the telephone number remaining to be dialed Norstar Voice Mail automatically adds the character after every Input and Output value inval ontval 7 Press DEL CHHG DEL FIND
10. Limit RETRY 0K Limiti 7 CHHG Ok Press Feature 9 8 ft Press OTHR or Enter the Fax on demand Mailbox number and password and press OK or Press ADMIN or fe Press 5 J Press CHHG or to choose the one call method In this display Twa represents the current call method The two call method is the default call method If the current call method is correct press HEXT or f Press CHHG or and enter the number of faxes a caller can request The default number of faxes a caller can request is eight The number of faxes requested by a caller ranges from one to eight Press OK or fe Press OK or again to accept the number of faxes a caller can request 10 Press to end this programming session P0886629 Issue 1 0 Setting up and maintaining Fax on demand mailboxes 31 Adding a Fax message from a fax machine telephone You must enter a selection identification number when you add a Fax message from a fax machine telephone to a Fax on demand Mailbox The selection identification number is used by callers to select the document they want to retrieve Immediately after you add or update a Fax message in the Fax on demand Mailbox verify that the Fax message has been received and is ready for customer use Access the Fax on demand Mailbox and print the new or updated Fax messages To add a Fax message from a fax machine telephone to a Fax on demand Mailbox 1 From a fax machine telephone
11. Overflow Mailbox Log QUIT RETRY Ok Admin D MBOX AA OTHE Mailbox Admin ABD DEL CHHG Hbo DIR QUIT imb name t DEL QUIT P0886629 Issue 1 0 Press Feature 9 l 3 Enter the System Coordinator Mailbox number and password and press OK Press MED Press DEL Enter the Fax Overflow Mailbox number that you want to delete Press DEL Press to end this programming session FAX Set Up and Operation Guide 20 Setting up and maintaining FAX Adding a Fax System Group List A Fax System Group List is used to send the same fax to all the members of a list This eliminates sending the same fax several times The maximum combined number of Voice and Fax Group Lists is 99 To add a Fax System Group List 1 Press Feature 9 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY Mi password and press OK Admin 3 Press OTHR MBO AA OTHR Admin 4 Press GLIST GLIST CCR OTHE Grour List Admin 5 Press ADD LADD DEL CHHG GList 981 6 Press FAX Norstar Voice Mail automatically assigns VOICE FAX J a Fax System Group List number Group List number 901 is an example Record name 7 Pick up the handset and at the sound of the tone RETRY ol record the Group List name and press OK to end your recording Note This Group List name is played to anyone who sends a Fax message to the fax ma
12. RETRY OF J Log 3 Enter the Fax on demand Mailbox number and QUIT RETRY OK password and press OK or J FaxOnDenand 4 Press FAXES or 1 FARES ADMIH dxe faxes 5 Press CHMG or J ACCE CHHG QUIT Select lt x gt 6 To view the fax selection numbers press HET or WPDATE DEL HEST If you know the fax selection number then enter the fax selection number of the Fax message that you wish to view To delete the Fax message associated with the fax selection number shown press PEL or ile Note To update a Fax message you must use a fax machine telephone or update the Fax message by disk For information about loading or updating Fax messages refer to Adding a Fax message from a fax machine telephone on page 31 or Adding a Fax message from a disk on page 32 Ca deleted 7 Press to end this programming session Including a Fax on demand Mailbox in CCR FAX can be used with Custom Call Routing CCR by including a Fax Point on your CCR Tree This Fax Point allows callers to use the call routing features of CCR to access a Fax on demand Mailbox FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining Fax on demand mailboxes 37 Assigning a Home Fax Point You can assign the Home Point of a CCR Tree as a Fax Point The Home Point is the first Point that callers get when they access a CCR Tree For more information about the Home Point refer to the Norstar Voice Mail S
13. Table refer to the Norstar Voice Mail Programming Record Description of programming Title Page Record a general description of your fax setup Pre installation page 52 checklist Record dialing translation parameters for your system Dialing Translation page 52 Parameters Add Fax Mailboxes Mailbox page 53 F983 then press MBOX and follow prompts Administration Configure Fax Mailboxes Mailbox page 56 F983 then press FAX and follow prompts Configuration Define Fax System Group Lists Fax System Group page 55 F983 then press GLIST and follow prompts Lists P0886629 Issue 1 0 FAX Set Up and Operation Guide 52 Appendix A FAX Programming Record Pre installation checklist DN mailbox number length 123 45 67 Installer s name Installation date Model of office fax machine s DN or telephone number of office fax machine s a soe Skt SES els silt els 4 Dialing Translation Parameters Long distance access code Area code Access code Reply translation Y N FAX Set Up and Operation Guide P0886629 Issue 1 0 Mailbox Administration Mailbox Extension number Name 1 to 16 letters Appendix A FAX Programming Record 53 Copy page before using if more sheets required Ai Type check v one Fax on demand Fax Overflow Applicable only for Fa
14. Voice Mail FAX Programming Record before you enter any information Note To administer FAX in your company you require a Norstar two line display telephone You cannot administer FAX from a Norstar single line display telephone P0886629 Issue 1 0 FAX Set Up and Operation Guide 12 Setting up and maintaining FAX Entering characters using the Norstar Dialpad You will enter characters on your Norstar dialpad to add the Fax Answering extension name the Fax on demand mailbox name the Fax Overflow Mailbox name and anew member s name to a Fax System Group List The first time a numeric key is pressed the Norstar set displays the first assigned letter A second press of the same key changes the displayed letter to the second letter and so on cycling around to the first letter To accept the displayed letter you press either or the next key If you press a different key the cursor is advanced and the display shows the first character on the new key Pressing BESF erases the most recently entered character moving the cursor position to the left The table Entering characters using the Norstar dialpad shows the characters associated with the numbers on the Norstar dialpad Entering characters using the Norstar dialpad fj 1 7 ABC2abc DEF 3def 4 GHI4ghi J KL5jkl 6 MNO6mno 7 PRS7prs TUV8tuv b WXY9wxy gt quit 0 QZ zeroqz accepts letter enters a comma Setting the FAX System parameter
15. a second call that Norstar Voice Mail makes to a number specified by the caller Call Path The route an incoming call takes along a CCR Tree Each Call Path provides the caller with options and access to Points Central Office The telephone company facility where customer telephone lines are joined to switching equipment for connecting local and long distance calls Class of Service A predetermined number designation that specifies the Norstar Voice Mail options for a mailbox Company Directory An internal voice list that contains the names of users with initialized mailboxes who have been designated to appear in the directory Configuration The tasks involved in setting up the different parameters of Norstar Voice Mail For example configuring the telephone lines answered by Norstar Voice Mail Also see Administration P0886629 Issue 1 0 FAX Set Up and Operation Guide 76 Glossary Conventions The way certain information has been described For example using underlined text to represent second line display prompt information Custom Call Routing CCR Tree Call Paths that allow users to select options to direct their own calls Default The parameters that are preset within the Norstar Voice Mail module Destination In CCR a destination is where a call is transferred from an Information Message Point a Leave Message Point or a Fax Point There are three Destination Types Home Menu Previous Menu and disco
16. a Fax message Who can use FAX FAX can be used by any outside caller or by mailbox owners in your company Away from the office FAX can be used with any touchtone telephone At your office FAX can be used from any Norstar or touchtone telephone connected to your Norstar system When using FAX from a Norstar or touchtone telephone you must first enter a Feature Code No Feature Code is required when using Fax on demand Callers using a rotary dial telephone cannot access FAX P0886629 Issue 1 0 FAX Set Up and Operation Guide 6 Learning about FAX About Fax Mail A fax document in a mailbox with or without a voice introduction is called a Fax message Fax messages can be either voice introduced or non voice introduced This means the caller can leave a Fax message in a mailbox with or without an introductory message The Fax message can later be retrieved by the mailbox owner and printed on a fax machine An average Fax message consisting of text only uses 10 seconds of mailbox message time per page A Fax message that contains a graphic can use as much as two minutes of mailbox message time per page After a Fax message has been printed or forwarded it should be deleted from the mailbox Message Notification Norstar Voice Mail will notify you when you have received a voice message or a Fax message When someone sends a Fax message to your mailbox your telephone display shows Message for you MSG This message indic
17. a fax machine that is remote check the following 1 Verify that you entered the correct fax number 2 Verify that there are no dialing restrictions applied to the users extension FAX Set Up and Operation Guide P0886629 Issue 1 0 Troubleshooting FAX 43 A message indicates that faxes could not be sent from the Fax Overflow Mailbox The message left in the General Delivery Mailbox is shown below The attached Fax message could not be printed to lt fax machine extension gt This message indicates that the maximum number of retries has been reached by the Fax Overflow Mailbox and the Fax message has still not been sent If this occurs you should 1 Verify that the fax machine is still operable 2 Verify that the fax machine is connected to the Norstar system through an ATA 3 Increase the maximum number of retries set in the Fax Overflow Mailbox Fax messages are being left in the General Delivery Mailbox When the Fax Overflow Mailbox retry limit is reached for a Fax message the message is automatically sent to the General Delivery Mailbox 1 Verify that the fax machine is still operable 2 Verify that the fax machine is connected to the Norstar system through an ATA 3 Open the General Delivery Mailbox and forward the Fax messages to another fax machine connected to the Norstar system Be sure to check the General Delivery mailbox on a regular basis 4 Off premise Message Notification can be set up to notify
18. dial a telephone number that will be answered by the Automated Attendant Once the Automated Attendant answers the call press Enter the Fax on demand Mailbox number and password Press Press Press again to add a Fax message Note To change or delete a Fax message follow the voice prompts Enter the Fax on demand selection identification number Note The Fax on demand selection identification number must be a unique number with a maximum of eight digits and may not start with zero or nine Press Press the START SEND key on your fax machine when prompted The Norstar Voice Mail session will end when the transmission is complete P0886629 Issue 1 0 FAX Set Up and Operation Guide 32 Setting up and maintaining Fax on demand mailboxes Adding a Fax message from a disk You can add or update a Fax message by loading the Fax message onto a 3 5 disk and inserting the 3 5 disk into the floppy disk drive of your Norstar applications server This method will result in a cleaner outgoing fax and the process will be noticeably faster than adding a Fax message from a fax machine telephone You will be prompted to enter the number of a Fax on demand Mailbox and the selection identification number of the Fax message at the Norstar set Then place the disk into the disk drive of the Norstar applications server If the Fax message is anew document and not an updated version of a past document you must confirm its creation After y
19. disable a particular Norstar applications server Channel After the problem has been solved you will need to re enable the Norstar applications server Channel If you attempt to disable all the Channels the system will reboot itself To disable a Channel 1 Press Featue 9 1 6J Password 2 Enter the default password 2 J 2 2 J 3J 7 7 J 2 RETRY ACCESS 2 ACCESS Server 3 Press HET until you see the display in step 4 BACK HET ADMIN Channel Status 4 Press SHOW BACK HEST SHOW Chan Status Menu 5 Press SHOW QUIT ALL SHOW P0886629 Issue 1 0 FAX Set Up and Operation Guide 46 Troubleshooting FAX B1 88 gt coo torr QUIT HEXT DETAIL 1 2225 HHH QUIT NEST DSEL at 2227 HEH QUIT HEXT DSBL 3 Hot in sync QUIT HEST EHBL To re enable the Channel Password RETRY ACCESS Server BACK WEST ADMIN Channel Status BACK HET SHOW Chan Status Meru QUIT ALL SHOW B1 88 boot orp QUIT HEXT DETAIL 1 2225 et QUIT HET DSEL 3 Hot in sync QUIT HEST EMBL 3 2227 HEH QUIT HESXT DSBL FAX Set Up and Operation Guide 1 Press DETAIL Press HET until the Channel you want to disable is displayed Press DSBL Press to end this programming session Press Feature fo fi 6 Enter the default password 2 2 2 3 J 7 J ACCESS2 P
20. line display telephone For information about adding a Fax message refer to Adding a Fax message from a fax machine telephone on page 31 or Adding a Fax message from a disk on page 32 You can include a Fax on demand mailbox in Custom Call Routing CCR CCR allows mailbox owners to select options to direct their own calls For more information on CCR refer to the Norstar Voice Mail Set Up and Operation Guide Adding a Fax on demand Mailbox To add a Fax on demand Mailbox S Log QUIT FETE OK Admin MBOX AA OTH J Mailbox Admin AGG CEL CHHG Mbox D RETR QUIT Tyre subscriber HET Tyre fax on dmnd HEST OK FAX Set Up and Operation Guide 1 Press Feature 9 8 3 J 2 Enter the System Coordinator Mailbox number and password and press OK 3 Press MBO 4 Press ADD 5 Enter the Fax on demand Mailbox number 6 Press HET until you see the display in step 7 7 Press Ok P0886629 Issue 1 0 Service class RETRY OK RETRY 8 9 RETRY BKSP OR ra YES H po none LIHE POOL Line RETRY OK JS Accert sline RETRY Ok Ps S ketriesi 3 CHHG HEST Retries D RETRY OK Retries 3 CHHG HEST Interval i CHHG OK P0886629 Issue 1 0 10 11 12 13 14 15 16 Setting up and maintaining Fax on demand mailboxes 27
21. page 16 Note The call is disconnected if the Fax Answering extension rings busy does not answer the incoming call or is not equipped with a Fax Overflow Mailbox Fax ext oso 8 Press HEST CHHG HEST Fax name none 9 Press CHNG CHHG HEXT Hame 10 Enter the Fax Answering extension name and RETRY BKSP OK press Ok To enter the Fax Answering extension name refer to Entering characters using the Norstar Dialpad on page 12 The Fax Answering extension name can be a maximum of 16 characters XXX 11 Press HET CHHG HEST Retries 3 12 Press CHHG CHHG HEAT Retries 13 Enter the number of retries and press OK CHHG OF The default number of retries is 3 The number of retries ranges from 01 to 99 Retries xx 14 Press HET CHHG HEAT Interval 18 15 Press CHHMG CHNG OK Interval 16 Enter the retry interval time and press OK RETR OF The default retry interval time is 10 minutes This is a two digit field The retry interval time is a value between 01 and 60 minutes Interval 9 17 Press OK to accept the retry interval time CHHG OF FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining FAX 15 18 Press to end this programming session Each time a Fax message s retry limit is reached Norstar Voice Mail stops attempting to send the message and a non delivery alarm message
22. points are Fax on demand Mailboxes e Fax on demand Usage report This report lists all the Fax on demand requests shows the date and time that an item was requested the delivery fax number and the Caller ID of the caller Use this report to identify which mailboxes are assigned as Fax on demand You must have a printer connected to Norstar Voice Mail to produce reports For more information about Norstar Voice Mail reports refer to the Norstar Voice Mail Set Up and Operation Guide P0886629 Issue 1 0 FAX Set Up and Operation Guide Setting up and maintaining FAX 3 Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining FAX This chapter describes these tasks Setting up and maintaining FAX involves e Entering characters using the Norstar Dialpad e Setting the FAX System parameters e Changing the FAX System parameters e Adding a Fax Overflow Mailbox e Changing the Fax Overflow Mailbox parameters e Deleting a Fax Overflow Mailbox e Adding a Fax System Group List e Adding fax machine members to a Fax System Group List e Sending a Fax System Group message Fax Broadcast Before you begin administering FAX you should complete the Norstar Voice Mail FAX Programming Record This will help you collect and organize all the information you will need to administer FAX A Norstar Voice Mail FAX Programming Record 1s included in Appendix A of this guide Make a photocopy of this Norstar
23. 1 digit long distance dialing These 360 numbers can be dialed as 10 digit local numbers but all other 360 numbers are 11 digits long distance numbers All numbers that do not begin with 011 206 and 360 are long distance and will have a 1 added as a prefix The Dialing Table Translation results in a number that can be dialed on the local network The final step is to add prefix digits to the beginning of the number to reach the local network from your Norstar System Systems that are behind a PBX must have digits prefixed to the beginning of the telephone number In North America 9 is typically prefixed to the beginning of the telephone number Systems attached to the central office CO lines do not require digits to be prefixed P0886629 Issue 1 0 FAX Set Up and Operation Guide 60 Appendix B Dialing Translation Dialing Translation Parameters The Dialing Translation process is controlled by four parameters In order for the Fax on demand two call method to be functional a value must be entered for the long distance access code and the area code parameters Also the reply translation parameter must be set to Y yes if you are using the Reply to Caller ID feature The Dialing Translation Parameters are explained below Long distance access code Lg dst ac This prefix will be removed from any numbers if it is not needed to make the call This in turn will make the creation of the Dialing Translation T
24. 9 Issue 1 0 FAX Set Up and Operation Guide AO Setting up and maintaining Fax on demand mailboxes Destination 12 Press FREN to return the caller to the previous point PREV HOME DISC Pressing HOME returns the caller to the Home Menu Pressing DISC disconnects the call Dest lt ture gt 13 Press OK OF CHHG Fath 14 To save the CCR Tree press EHD and follow the RETRY EKD OK instructions that appear on the display For more information about designing building changing saving or enabling a CCR Tree refer to the Norstar Voice Mail Set Up and Operation Guide 15 Press to end this programming session Deleting a Fax on demand Mailbox You can delete a Fax on demand Mailbox at any time To delete a Fax on demand Mailbox 1 Press Feature 9 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK J password and press Ok Admin 3 Press MEOH MBOX AA OTHR Mailbox Admin 4 Press DEL ADD DEL CHHG Mbox 5 Enter the Fax on demand Mailbox number that you DIK QUIT want to delete imb name 6 Press DEL and the display returns to the DEL QUIT Mailbox Admin prompt shown in step 4 7 Press to end this programming session FAX Set Up and Operation Guide P0886629 Issue 1 0 Troubleshooting FAX 5 Introduction Troubleshooting FAX involves solving problems that are related to the FAX options For troubleshooting information abo
25. ART on their fax machine If you answer your telephone and hear a Fax Calling Tone you can transfer the call to your mailbox by pressing Feature f9 8 6 and entering your mailbox number The Fax message will be left in your mailbox P0886629 Issue 1 0 FAX Set Up and Operation Guide Appendix A FAX Programming Record Before you begin Make copies of the pages in this chapter you will need for recording more program settings When a telephone is used for programming a Norstar two line telephone must be used Programming overview This overview provides a recommended approach to FAX programming To use this overview Start at the top and progress down through the programming options Determine which options require your attention You will be programming Fax Mail on an installed Norstar Voice Mail system Refer to the Norstar Voice Mail documentation for information on Norstar Voice Mail system operation Refer to the Norstar Voice Mail Programming Record for specific information about what has already been programmed for Norstar Voice Mail Refer to the page number to find where that option is in this Programming Record Space is provided for you to write the option or circle an option if provided The defaults are shown in bold text Instructions for accessing each programmable option are provided in brackets F means Feature Note To record the programming for the Dialing Translation
26. ES ADMIH J Mailbox admin GREET FSW GUIT Primary greeting REC HET J Record greeting RETRY PLAY OK Accert greeting RETRY PLAY OK Primary Greeting REC FLAY NEXT P0886629 Issue 1 0 1 Press Feature fo fg 1 2 Press OTHE or 3 Enter the Fax on demand Mailbox number and password and press OK or e 4 Press ADMIN or fe 5 Press GREET or f 6 Press REC or 1 7 At the tone record the Primary Fax on demand Mailbox Greeting and press OK or to end the recording 8 To listen to your greeting before accepting it press PLA or 1 To record your greeting again press FETE or B Press OK or to accept your Primary Fax on demand Mailbox Greeting 9 To record an Alternate Fax on demand Mailbox Greeting press HEXT or and follow the instructions that appear on the display 10 Press to end this programming session FAX Set Up and Operation Guide 36 Setting up and maintaining Fax on demand mailboxes Deleting and viewing fax selection numbers in a Fax on demand Mailbox You can delete or view a fax selection number using your Norstar two line display telephone If you delete a fax selection number the Fax message that is associated with the fax selection number is also deleted To delete or view a fax selection number in a Fax on demand Mailbox 1 Press Feature 9 8 f1 J Pand 2 Press OTHE or OTHR
27. For more information on Fax Overflow for a fax line refer to Norstar Voice Mail Set Up and Operation Guide FAX Set Up and Operation Guide P0886629 Issue 1 0 Learning about FAX 7 To add a fax line to an existing mailbox refer to the Norstar Voice Mail Set Up and Operation Guide About Fax on demand The Fax on demand feature allows a caller to retrieve documents that are stored in Norstar Voice Mail These documents must be stored in special mailboxes called Fax on demand Mailboxes A Fax on demand Mailbox contains a greeting and the documents you have stored Documents stored in a Fax on demand Mailbox can be printed on any fax machine Call methods There are two call methods used with Fax on demand Mailboxes e one call e two call When a caller requests a fax from the Fax on demand Mailbox using the one call method the document is transmitted during the original call Therefore a caller must use the telephone at the fax machine to call the one call Fax on demand Mailbox With this type of call method the external caller pays for any long distance toll charges incurred When a caller requests a fax from the Fax on demand Mailbox using the two call method the document is transmitted during the second call The first call can originate from any touchtone telephone The caller provides a telephone number where the information is to be delivered The document can be sent to any fax machine With this type of call method the F
28. H and follow the RETRY END OK instructions that appear on the display 15 Press to end this programming session For more information about designing building changing saving or enabling a CCR Tree refer to the Norstar Voice Mail Set Up and Operation Guide Changing a Fax Point From CCR you can change the Fax on demand Mailbox number and destination of a Fax Point To change the greeting call method or Fax messages available you must open the Fax on demand Mailbox via Feature 9 8 fi For information about changing the parameters of Fax on demand Mailboxes refer to Changing the parameters of a Fax on demand Mailbox on page 28 To change a Fax Point 1 Press Feature J 9 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK J password and press Ok Admin 3 Press OTHF MBO AA OTHR Admin 4 Press CCR GLIST CCR OTH CCR Admin 5 Press ADMIN ACMI CCR tree 6 Enter the CCR Tree number and press OK The CCR RETRY OK Tree number is a number from 1 to 4 Tree 1 7 Press CHHG CHHG FRIHT QUIT Path 8 Enter the Fax Point Path number and press OK RETRY EXD OK J lt x Fax 9 Press CHHG The represents the Path number CHHG ERASE Ok Mbox Caen 10 Press HET CHHG MEST Dest lt ture gt 11 Press CHHG The type shown on this display is the CHNG Ok current destination type P088662
29. Norstar Voice Mail will attempt to send the Fax message is called the retry attempts The number of retry attempts can be any number between one and 99 Between each of these retries Norstar Voice Mail will wait a specified amount of time called the retry interval The retry interval can be from one to 60 minutes A Fax Overflow mailbox may be assigned to any Norstar port to which a fax machine is connected Fax System Group message Fax Broadcast A Fax System Group message can be sent whenever you want to notify a group by way of a fax of a pending event or company notice that only pertains to that group A Fax System Group List is a collection of fax machines from other locations When you send a Fax message to a Fax System Group List each fax machine in the Fax System Group List receives the same Fax message You should publish a list of fax machines in each Fax System Group List Each mailbox owner will then know which fax machines will receive the Fax System Group message FAX Set Up and Operation Guide P0886629 Issue 1 0 Learning about FAX 9 About FAX with CCR Fax on demand can be used with Custom Call Routing CCR Trees The Fax on demand functionality can be added to the CCR Tree by assigning the appropriate mailbox to a CCR Point You can assign a Personal mailbox to a Leave Message Point Incoming callers can then leave Fax messages in this Personal mailbox To use Fax on demand add a Fax Point to the CCR Tree and th
30. Norstar Voice Mail 4 0 FAX Set Up and Operation Guide Norstar is a trademark of Northern Telecom Copyright Northern Telecom 1998 1 800 4 NORTEL www nortel com norstar Norstar is a trademark of Northern Telecom P0886629 Issue 1 0 Printed in Canada COPYRIGHT NOTICE This Nortel documentation is protected by copyright It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation License If a License has been purchased it will be enclosed with this copy of Nortel documentation Contents Chapter 1 Chapter 2 Chapter 3 How to use this guide 1 Introduction 1 How this guide is organized 1 Conventions 2 What appears on the display 2 Prerequisites 2 Other documents 3 Learning about FAX 5 Introduction 5 How FAX works 5 Who can use FAX 5 About Fax Mail 6 Message Notification 6 About the Virtual fax line 6 About Fax on demand 7 Call methods 7 About Fax Answering 7 About Fax Overflow 8 Fax System Group message Fax Broadcast 8 About FAX with CCR 9 About Norstar Voice Mail reports 9 Setting up and maintaining FAX 11 Introduction 11 Entering characters using the Norstar Dialpad 12 Setting the FAX System parameters 12 Changing the FAX System parameters 15 Adding a Fax Overflow Mailbox 16 Changing the Fax Overflow Mailbox parameters 18 Deleting a Fax Overflow Mailbox 19 Adding a Fax System Group List 20 Adding fax machine members to a Fax System Group List 21
31. Sending a Fax System Group message Fax Broadcast 22 P0886629 Issue 1 0 FAX Set Up and Operation Guide ii Contents Chapter 4 Chapter 5 Chapter 6 Setting up and maintaining Fax on demand mailboxes 25 Introduction 25 About Fax on demand Mailboxes 26 Adding a Fax on demand Mailbox 26 Changing the parameters of a Fax on demand Mailbox 28 Choosing a Fax on demand call method 29 Adding a Fax message from a fax machine telephone 31 Adding a Fax message from a disk 32 Recording a Fax on demand Mailbox Greeting 34 Deleting and viewing fax selection numbers in a Fax on demand Mailbox 36 Including a Fax on demand Mailbox in CCR 36 Assigning a Home Fax Point 37 Adding a Fax Point 38 Changing a Fax Point 39 Deleting a Fax on demand Mailbox 40 Troubleshooting FAX 41 Introduction 41 Problems and solutions 41 Error messages 44 Disabling and Re enabling Norstar Voice Mail Channels 45 Examples and Tips 47 Introduction 47 Examples of FAX set ups 47 FAX Tips 48 Appendix A FAX Programming Record 51 Before you begin 51 Programming overview 51 Pre installation checklist 52 Dialing Translation Parameters 52 Mailbox Administration 53 Mailbox Configuration 54 Fax System Group Lists 55 Appendix B Dialing Translation 57 Introduction 57 How the Dialing Translation Table works 57 Telephone number Translation 58 Network Access 59 FAX Set Up and Operation Guide P0886629 Issue 1 0 Contents iii Dialing Translation P
32. a mailbox that is not initialized Must be uniaue The value you have entered as the fax selection number has already been assigned to another Fax message Fax numbers must be unique NONAMEREC Appears when a mailbox is initialized but the spoken name is not recorded NOGREET Appears when a Fax on demand mailbox is initialized but the Primary Greeting is not recorded None to print Appears when trying to print faxes when there are no faxes in the mailbox FAX Set Up and Operation Guide P0886629 Issue 1 0 Troubleshooting FAX 45 Not available When a FAX feature is attempted after the FAX hardware has been removed or FAX has been disabled Not set ur When PRESET is selected before it has been set up Rec too long Appears when a recorded message is too long Message or greeting length for a mailbox is determined by the Class of Service Speak uP Appears when recording a greeting or message and the minimum volume level of Norstar Voice Mail is not met Do not use Handsfree When recording a greeting or message speak directly into the handset of your Norstar telephone UNINIT Appears when the Fax on demand mailbox has not been initialized WARN Mbox uninit Appears when a Fax on demand mailbox is not initialized WARN Mbox empty Appears when the Fax on demand mailbox has no content Disabling and Re enabling Norstar Voice Mail Channels In the course of diagnosing a system problem you may find it necessary to
33. able much simpler For North America the long distance access code should be set to 1 The default for this parameter is none The field for this parameter is a maximum of 2 digits Area code Area cd If a telephone number entered by a caller appears to be missing an area code this area code will be prefixed to the number The area code will be considered missing if the number is less than 10 digits The default for this parameter is none The field for this parameter is a maximum of 6 digits Access code Access cd This number is prefixed to all numbers after Translation in order to access the local telephone network The access code is required if Norstar Voice Mail is installed behind a PBX or PABX In North America the access code is usually 9 If Norstar Voice Mail is attached directly to Central Office CO lines the Access Code should be set to none The default for this parameter is none The field for this parameter is a maximum of 2 digits Reply translation Reply trans When using the Reply to Caller ID feature the reply translation must be set to Y The default for this parameter is N Setting the Dialing Translation Parameters When using the Fax on demand two call method you must set up the Dialing Translation Parameters and Dialing Translation Table Also setting the Dialing Translation Parameters makes the task of setting up a Dialing Translation Table less complex To set the Dialing Tr
34. ailbox must contain instructions that tell the caller how to get the information they want For example Hello You have reached Paddy s Dance Studio s fax information mailbox If you are calling from a fax machine telephone you can receive information on class schedules prices and upcoming special events To retrieve class schedules press 1 To get a detailed price list press 2 To get information about upcoming special events press 3 Sample Fax Messaging set up The registrar of Paddy s Dance Studio uses a personal mailbox to receive registration Fax messages from students These Fax messages are sent to a mailbox and not the fax machine because the registration forms contain personal information such as addresses and telephone numbers The registration faxes are collected in the mailbox and sent to the fax machine when the registrar is available to pick them up P0886629 Issue 1 0 FAX Set Up and Operation Guide 48 Examples and Tips The greeting on the registrar s mailbox must contain information about how to send the Fax message For example Hello You have reached Paddy s Dance Studio s registration desk To speak to the receptionist press 0 To leave a message for the registrar leave your name telephone number and message after the tone If you are calling from a fax machine telephone you can register for a class by fax On your registration fax form remember to include your name telephon
35. ample table 59 table administration 62 table sample 58 Telephone numbers 58 Dialing Translation Table Changing an entry 65 Checking the entries 63 Deleting an entry 66 Finding a Table entry 64 Installing onto the system 68 Network Access 59 Reviewing the entries 63 Disk assigning documents 32 Display 2 P0886629 Issue 1 0 Index 81 E Error Messages 44 Extension Fax Answering 12 F FAX error messages 44 Fax Answering extension 12 Fax Point 38 FAX System Station Identification name 13 Fax on demand mailbox 26 28 Set up tasks 11 25 System parameters 12 System retry interval 13 System set up 11 25 troubleshooting 41 who can use 5 with CCR 9 36 Fax Broadcast 8 22 Fax document adding to Fax on demand Mailbox 31 Fax Group List adding 20 adding members 21 recording a name 20 Sending a Group Fax Message 22 Fax Lines 6 Fax Mail about 6 message notification 6 Fax Message Sending to group 8 22 Fax Overflow about 8 adding a 16 Deleting a Mailbox 19 40 Fax Point 36 adding 38 changing 39 FAX prerequisites 2 Fax System Group List Sending a Group Fax Message 8 Fax on demand about 7 adding a 26 adding fax documents 31 assigning a document from disk 32 Call methods 29 call methods 7 FAX Set Up and Operation Guide 82 Index changing fax documents 34 deleting fax documents 34 Maximum number of documents 29 Parameters 28 recording a greeting 34 selection numbers 34 with CCR 36 File header required
36. an use the Fax on demand Mailbox you must initialize it For information about initializing a mailbox refer to the Norstar Voice Mail Set Up and Operation Guide Changing the parameters of a Fax on demand Mailbox You can change any Fax on demand Mailbox parameter except the mailbox number If you want to change a mailbox number you must first delete the mailbox and then add the new Fax on demand Mailbox Refer to Deleting a Fax on demand Mailbox on page 40 and Adding a Fax on demand Mailbox on page 26 Changing the parameters of a Fax on demand Mailbox involves e locating the display with the parameter you want to change e pressing CHHG e entering the new parameter value The Fax on demand Mailbox parameters appear in the same order as they appear when you add a Fax on demand Mailbox FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining Fax on demand mailboxes 29 To change a Fax on demand Mailbox parameter 1 Press Feature 9 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK password and press OK Admin 3 Press MEOH MBO AA OTHE Mailbox Admin 4 Press CHHIG ADL DEL CHHG J Mbox 5 Enter the Fax on demand Mailbox number DIF QUIT Password 6 To select a parameter press HEST until the display RESET NEST shows the parameter you want to change To change the parameter press CHHMG and enter the new
37. anslation Parameters 1 Press Feature 9 8 BJ Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY K password and press OK Admin 3 Press MED AA OTHE j Dialing 4 Press PARM If Centrex is installed on your Norstar PARM TABLE QUIT system QUIT is replaced by MEST FAX Set Up and Operation Guide P0886629 Issue 1 0 LO det aci none CHHG HEST J Lo dst ac RETRY DE J Lo dst aci xx CHHG HEXT Area code none CHHG HEST J Area code RETRY OK Area code xxx CHHG HEST J Access cdi none CHHG HEST Access cd i RETRY ok Access cdixx CHHG HEST J Ferly transiH CHHG OF Ferly trans CHHG Ok P0886629 Issue 1 0 10 11 12 13 14 15 16 Appendix B Dialing Translation 61 Press CHHG Enter the long distance access code and press QE Press HEST to continue xx represents the long distance access code Press CHHG Enter the area code and press OK Press HEAT to continue xxx represents the area code Press CHHG Enter the access code and press OK Press HET to continue xx represents the access code Press CHHG to set the reply translation to yes Press OK Press to end this programming session FAX Set Up and Operation Guide 62 Appendix B Dialing Translation Dialing Translation Table Administration The System Coordinator is res
38. arameters 60 Setting the Dialing Translation Parameters 60 Dialing Translation Table Administration 62 Setting up a Dialing Translation Table 62 Reviewing the entries in the Dialing Translation Table 63 Finding an entry in the Dialing Translation Table 64 Changing an entry in the Dialing Translation Table 65 Deleting a Dialing Translation Table entry 66 Technician Created Dialing Translation Table 67 Creating the Dialing Translation Table file 67 Installing the Dialing Translation Table onto the Norstar Voice Mail System 68 Creating a DOS system disk 68 Creating an Autoexec bat file 69 Loading the files onto the DOS system disk 69 Loading the Dialing Translation Table file onto the Norstar Voice Mail system 70 Appendix C Technical content of a loadable PCX file 73 Introduction 73 Glossary 75 Index 81 P0886629 Issue 1 0 FAX Set Up and Operation Guide How to use this guide Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up and continue as an ongoing reference aid This chapter tells you what to expect as you read this guide and how information is presented How this guide is organized The Norstar Voice Mail FAX Set Up and Operation Guide is organized according to chapters that cover How to use this guide provides a brief overview identifying the organization of this guide and the conventions used for set up and operation tasks Learning about FAX provi
39. ates that you have received either a voice message or a Fax message When you open your mailbox the telephone display will show you the number of new and saved messages A voice prompt will inform you of the number of new and saved Fax messages About the Virtual fax line A line can be assigned to a mailbox to act as a Virtual fax line for the mailbox Any Fax messages sent to the Virtual fax line bypass the greeting and Automated Attendant and receive a fax tone The Fax message is immediately sent to your mailbox When Message for you appears on the display the mailbox owner can open their mailbox and access both voice and Fax messages For more information about accessing and printing Fax messages refer to the Norstar Voice Mail FAX User Guide The corresponding seven digit telephone number associated with the Virtual fax line must be given to the mailbox owner The mailbox owner can then advise people of the fax number For example if line 20 was chosen as fax line the corresponding telephone number of 735 5822 would be given to the mailbox owner If the line being used for the Virtual fax line is either a Direct Inward Dial DID or a Target Line two callers can send a fax to the same fax line at the same time The resulting two Fax messages both end up in the mailbox If a third caller attempts to send a fax to the Virtual fax line and the line is busy the resulting Fax message will be delivered to the General Delivery mailbox
40. ax on demand mailbox owner pays for any toll charges incurred Note In order for the Fax on demand two call method to function properly the Dialing Translation Table must be created and all the Dialing Translation Parameters must be set Refer to Appendix B Dialing Translation on page 57 About Fax Answering Fax Answering allows a caller to use the autosend feature on their fax machine to send faxes to the Norstar Voice Mail system The Norstar Voice Mail Automated Attendant recognizes the fax tone and automatically sends the Fax message to a predefined fax machine for printing The fax machine extension can be set up with a Fax Overflow Mailbox for improved performance However if the fax machine extension is not equipped with a Fax Overflow Mailbox and the fax machine extension rings busy or does not answer the incoming call the fax call will be terminated P0886629 Issue 1 0 FAX Set Up and Operation Guide 8 Learning about FAX About Fax Overflow A Fax Overflow mailbox is a mailbox for your fax machine If the fax machine cannot answer an incoming fax call Norstar Voice Mail answers the call and temporarily stores the Fax messages in the Fax Overflow mailbox Later when the fax machine is ready to print Norstar Voice Mail will send the stored Fax messages to the fax machine If Norstar Voice Mail cannot send the Fax messages on the first attempt it will attempt to send the documents several more times The number of times
41. call method Adding a Fax message from a fax machine telephone Adding a Fax message from a disk Recording a Fax on demand Mailbox Greeting Deleting and viewing fax selection numbers in a Fax on demand Mailbox Including a Fax on demand Mailbox in CCR Deleting a Fax on demand Mailbox 1 Before you begin administering FAX you should complete Appendix A FAX Programming Record on page 51 This will help you collect and organize all the information you will need to administer FAX Make a photocopy of the Appendix A FAX Programming Record before you enter any information Note To administer FAX in your company you require a Norstar two line display telephone You cannot administer FAX from a Norstar single line display telephone P0886629 Issue 1 0 FAX Set Up and Operation Guide 26 Setting up and maintaining Fax on demand mailboxes About Fax on demand Mailboxes A Fax on demand Mailbox allows external callers to retrieve Fax messages from Norstar Voice Mail To set up a Fax on demand mailbox you must e adda Fax on demand mailbox e choose whether the call method is one call or accept the default two call method e add Fax messages from a fax machine telephone or a disk to the Fax on demand mailbox e record a Fax on demand mailbox greeting which describes the documents available and instructions on how callers can retrieve them You cannot add or update a Fax message in a Fax on demand Mailbox by using your Norstar two
42. chines in this group Accert name 8 To listen to your recording press FLA To record RETRY PLAY Ol the name again press RETR Press OK to accept the recording Hame 9 Enter the Group List name and press OK To enter RETRY BESP OK the Group List name refer to Entering characters using the Norstar Dialpad on page 12 The Group List name is a maximum of 16 characters Add first member 10 This display appears briefly and then changes to the display in step 11 Hame 11 To add the Group List without adding members at RETRY BKSP OK this time press Ris FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining FAX 21 If you want to add fax members to the Group List refer to Adding fax machine members to a Fax System Group List on page 21 For more information about Group Lists refer to the Norstar Voice Mail Set Up and Operation Guide Adding fax machine members to a Fax System Group List Members of a Fax System Group List are fax machines from other locations These fax machines do not have to be connected to your Norstar system These fax machines can be internal or external numbers Since not all the fax machine members of this List are connected to your Norstar system you must specify the telephone number of the fax machine and the line or line pool to be used A maximum of 125 fax machine members can be added to a Fax System Group List To add a member t
43. content of 73 G Greeting Fax on demand 34 Group List adding a Fax List 20 adding fax members 21 recording a name 20 Guide organization 1 H Home Fax point 37 l Interval retry 13 M Mailbox adding Fax Overflow 16 adding Fax on demand 26 Fax on demand greeting 34 Message Notification 6 N Network Access 59 Network DNs 58 Norstar Voice Mail reports 9 O Organization guide 1 Overflow Fax 16 P Point adding Fax 38 changing Fax 39 home fax 37 Prerequisites Fax 2 R Retry interval 13 S Setting System parameters 12 Setting the Dialing Translation Parameters 60 Symbols 2 System parameters 12 System Station name 13 FAX Set Up and Operation Guide T Technician Created Dialing Translation Table Creating a DOS system disk 68 Creating an Autoexec bat file 69 Loading files 69 Telephone number Translation 58 Troubleshooting 45 Troubleshooting FAX 41 V Voice Channels Re enabling 46 P0886629 Issue 1 0 83 Tell us what you think This is your document Nortel wants it to work well for you Please take a few minutes to answer the questions on the other side of this page Fax it back to us at the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Nortel Product Training and Documentation Return mail address Documentation User Comments Survey Nortel Product Training and Documentat
44. des an overview of how FAX works and explains common features Setting up and maintaining FAX provides the necessary information to set up and maintain FAX Setting up and maintaining Fax on demand mailboxes provides the information necessary to set up and maintain Fax on demand mailboxes Troubleshooting FAX provides diagnostic and recovery procedures for problems that might occur while setting up and operating FAX This chapter also provides a list of error messages that might appear when using FAX Examples and Tips provides examples of the different fax features and tips for using FAX Appendix A FAX Programming Record provides a programming record to keep track of FAX set up information Appendix B Dialing Translation provides information on setting up the Dialing Translation Table and setting the Dialing Translation Parameters Appendix C Technical content of a loadable PCX file shows the required content of the file header when loading a PCX Fax message from a disk Glossary Defines the terms used in this guide Index provides an alphabetical list of information topics contained in this guide and the page number of where the information is located If you cannot find a term try looking according to its task P0886629 Issue 1 0 FAX Set Up and Operation Guide 2 How to use this guide Conventions As you work with this guide you will notice that conventions are used to represent the words tha
45. e number address and the name of the class you are registering for Also remember that payment is due before the start of the first class To register now by fax press and then the START button on your fax machine Sample Fax Overflow set up Paddy s Dance Studio has only one fax machine and it can get very busy To prevent losing any Fax messages due to a busy fax machine a Fax Overflow Mailbox was added to Norstar Voice Mail This mailbox collects any incoming Fax messages that come in while the fax machine is busy FAX Tips Printing a fax from a Fax Overflow Mailbox to another fax machine If a fax machine that is assigned to a Fax Overflow Mailbox is out of order for an extended time you can print the stored Fax messages on another fax machine connected to the Norstar system To print the Fax messages change the extension number of the Fax Overflow Mailbox to the extension of a working fax machine After the stored Fax messages are printed change the extension number back to the extension of the original fax machine so you do not miss incoming Fax messages For information about setting the extension number of a Fax Overflow Mailbox refer to Changing the Fax Overflow Mailbox parameters on page 18 Adjusting the mailbox Class of Service All personal mailboxes allow Fax messages incoming Fax messages and incoming voice messages to be stored in the same message space The amount of space available is determined by the mai
46. e user more mailbox space Norstar Voice Mail mailboxes are equipped with the Never Full Mailbox Feature which allows external callers to leave voice and fax messages in your mailbox even if the mailbox is full The message will be stored but cannot be accessed until you delete at least one saved message The Never Full Mailbox Feature is only available to external callers Internal callers cannot leave messages if a mailbox is full Faxes that are sent when the fax machine is busy are lost If Fax messages sent when the fax machine is busy are not being received check the following 1 Verify that a default fax extension has been set up 2 Verify that a Fax Overflow Mailbox has been added to Norstar Voice Mail 3 Verify that the extension defined in the Fax Overflow Mailbox is the extension number of the fax machine 4 Make sure the fax machine is connected to the Norstar system through an ATA A message indicates that faxes could not be sent to the fax machine If this occurs on a local fax machine check the following 1 Verify that the fax machine is ready to receive and is not jammed or out of paper 2 Verify that the fax machine is connected to the Norstar system through an ATA 3 Increase the number of retries assigned to the Fax Overflow Mailbox associated with that machine Note To change the number of retries refer to Changing the Fax Overflow Mailbox parameters on page 18 If this occurs on
47. en assign a Fax on demand Mailbox to that Point An incoming caller can then retrieve documents from this Point About Norstar Voice Mail reports Norstar Voice Mail reports are available to view and verify Norstar Voice Mail set up information All dates will be shown with the four digit year format yyyy mm dd Four Norstar Voice Mail reports show FAX information e Directory report This report shows the mailbox owners listed in the Company Directory This report provides the mailbox owner s name mailbox number type of mailbox extension whether or not mailbox owners recorded their name in the Company Directory and if they have a greeting recorded for their mailbox Use this report to identify which mailboxes are assigned as Fax on demand e Group List report This report shows the Group List number the type of Group List and the Group List name For Voice Group Lists the mailbox numbers included in the Group List the mailbox owner s name and the type of mailbox are also shown For Fax Group Lists the name of each recipient the route type line or pool and the fax number are also shown Use this report to identify the Fax Group Lists e Custom Call Routing Tree report This report shows the CCR Tree number the current date the last date changes were made and the Tree status The report also shows the Points on the Tree assignments made to the Points and any areas that need administering Use this report to identify which
48. er accept the number and go to step 15 Enter the line pool or intercom number and press OK Note Ifa Fax System Group List member is at a location that requires long distance dialing the line or pool number selected must not have any long distance dialing restrictions Press OE to accept the new number Enter the destination telephone number and press OK to end the new number In this example 7355822 is the destination number To cancel the number and enter a new number press To insert a pause press The pause entered is automatically four seconds long To recognize dial tone press 4 To enter more digits press To enter a star press 6 To enter a number sign press 5 Press GE to accept the new number Repeat steps 8 to 15 for each member you are adding to this Fax System Group List Press to end this programming session Sending a Fax System Group message Fax Broadcast A Fax System Group message can be sent to notify a group by way of a fax of a pending event or company notice that only pertains to that group Before you send a Fax System Group message ensure you have added the Fax System Group List and the Group List contains all the fax machines that are to receive a message FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining FAX 23 To send a Fax System Group message from your Norstar telephone 1 Press Feature sj ft Fswdi 2 Enter yo
49. eral changes must occur before the number can be dialed successfully through the local telephone network The Dialing Translation Table and Dialing Parameters determine these changes for the user How the Dialing Translation Table works A telephone number is entered by a caller or is derived from information attached to an incoming Caller ID message The number is then looked up in the Dialing Translation Table If the leading digit or digits match a Dialing Translation Table Input value the number is then substituted for the Output value This change results in a telephone number that can be dialed on the local network The changing of the number usually consists of dropping an area code or inserting an access code based on the dialing rules of the local network For example if a local number is prefixed with the long distance code 1 it is removed by the Dialing Translation Table The Dialing Translation process is immediate so calls will not take any longer to dial Not all telephone numbers need to be changed before dialing The Dialing Translation Table is created by the System Coordinator P0886629 Issue 1 0 FAX Set Up and Operation Guide 58 Appendix B Dialing Translation Telephone number Translation The Dialing Translation Table changes Network DNs into numbers that can be dialed on the local network The Network DN form of a telephone number is the normal form in which the number appears For example on a business card a
50. es a caller with single digit access to a fax or list of faxes If a CCR Tree does not already exist you must create one The Home Menu must exist before you can add a Fax Point For information about adding Fax messages refer to Adding a Fax message from a fax machine telephone on page 31 or Adding a Fax message from a disk on page 32 To add a Fax Point 1 Press Feature 9 8 fB Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK J password and press OK Admin 3 Press OTHF MBO AA OTHR Admin 4 Press CCR GLIST CCR OTHF CCR Admin 5 Press ADMIH ADMIN J CCR tree 6 Enter the CCR Tree number and press OE The CCR RETRY ok Tree number is a number from 1 to 4 Tree 1 7 Press CHHG CHHG PRINT QUIT Path 8 Enter the Path number and press OE RETRY EME OK aK 9 Press OTHR The x shown in steps 9 to 11 MEHU INFO OTHR represents the Path number ex 10 Press OTHR SFER LUMSG OTHR lt x 11 Press FAH FAX ERASE J Mbox 12 Enter the Fax on demand Mailbox number DIR QUIT J Destination 13 Press PRE to return the caller to the previous point PREM HOME DISC Pressing HOME returns the caller to the Home Menu Pressing DISC disconnects the call FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining Fax on demand mailboxes 39 Path 14 To save the Tree press E
51. et Up and Operation Guide If you assign the Home Point as a Fax Point you cannot add any other Points to this CCR Tree Ensure the Fax on demand Mailbox is initialized before assigning the mailbox number to a CCR Tree To assign a Home Fax Point 1 Press Feature fo fB 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK password and press DE Admin 3 Press OTHR MBO AA OTHR Admin 4 Press CCR GLIST CCR OTHE CCR Admin 5 Press ADMIH ADMIN CCR tree 6 Enter the CCR Tree number and press Ok The CCR RETRY Ok Tree number is a number from 1 to 4 Hew tree lt 1 7 Press BUILD BUILD QUIT a Home Menu 8 Press OTHR until you see the display in step 9 REC THR OK a Home FOD 9 Press CHHG CHHG OTH Ok Mbox 10 Enter the Fax on demand Mailbox number DIR QUIT Fath 11 To save the CCR Tree press EHD and follow the RETRY END OK instructions that appear on the display 12 Press to end this programming session This completes assigning a Home Fax Point For more information about designing building changing saving and enabling a CCR Tree refer to the Norstar Voice Mail Set Up and Operation Guide P0886629 Issue 1 0 FAX Set Up and Operation Guide 38 Setting up and maintaining Fax on demand mailboxes Adding a Fax Point A Fax Point gives a caller access to a Fax on demand Mailbox This mailbox provid
52. hanging a mailbox default password and recording a Company Directory name Initializing Norstar Voice Mail Preparing the Norstar Voice Mail settings during system installation Settings include mailbox number length language preference and intercom number length P0886629 Issue 1 0 FAX Set Up and Operation Guide 78 Glossary Intercom number length The number of digits in a Norstar extension and a Norstar Voice Mail Mailbox number The intercom number length ranges from two to seven digits Language Norstar Voice Mail software is available in either English and French or English and Spanish When the Primary Language is English the Alternate Language is either French or Spanish Mailbox A storage place for messages on the Norstar Voice Mail system Mailbox number length The number of digits allowed in a mailbox number The mailbox number length ranges from two to seven digits Mailbox Overrides The two Mailbox Overrides are optional parameters in addition to the Class of Service values The Mailbox Overrides are Include in Company Directory and Message Waiting Notification Non voice introduced Fax message A Fax message without an introductory message that is left in a mailbox Norstar Voice Mail FAX Programming Record The Norstar document where selected FAX programming options are written down Off premise Message Notification A Norstar Voice Mail feature you can program to call you at any telephone number ex
53. ion P O Box 833858 M S H300 Richardson TX 75083 3858 USA FAX Set Up and Operation Guide P0886629 Issue 1 0 84 Fax to Documentation User Comments Survey Nortel Product Training and Documentation 1 972 684 8699 Please circle the most appropriate number on the scale for each question 1 Overall are you satisfied with this document Yes 7 6 5 4 3 2 1 No 2 Is it easy to find information in this document Yes 7 6 5 4 3 2 1 No 3 Have you found the information in this document to be technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5 4 3 2 1 No 5 Is the information in this document complete for its purpose Yes 7 6 5 4 3 2 1 No 6 Does this document help you do your job Yes 7 6 5 4 3 2 1 No Comments Optional Your name Fax Company FAX Set Up and Operation Guide P0886629 Issue 1 0
54. is generated The messages that failed to be sent are shown in the non delivery alarm message The alarms will continue until the problem has been solved Most delivery alarms are caused by fax machine problems such as a paper jam or the fax machine running out of paper Changing the FAX System parameters You can change any of the FAX System parameters at any time The FAX System parameters appear in the same order as they appeared when you set up the FAX System parameters This section shows you how to select the change feature It does not show you how to change each parameter To change the FAX System parameters 1 Press Feature 9 l B Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK password and press Ok Admin 3 Press OTHR until you see the display in step 4 MBO AA OTHR Admin 4 Press FAX FAX HET J Fax Admin 5 Press FARM FARM LOAL Fax Ext sce 6 To locate the parameter you wish to change CHNG NET press HET until the display with the parameter appears To change the parameter press EHHG and enter the new parameter value 7 Press to end this programming session P0886629 Issue 1 0 FAX Set Up and Operation Guide 16 Setting up and maintaining FAX Adding a Fax Overflow Mailbox A Fax Overflow Mailbox is a mailbox for your fax machine If the fax machine cannot answer the incoming fax call the call is answered by Norstar Voice Mail The Fax mes
55. lation Table Press to end this programming session P0886629 Issue 1 0 Appendix B Dialing Translation 63 Reviewing the entries in the Dialing Translation Table You can review or check the entries in your Dialing Translation Table at anytime To review your Dialing Translation Table entries 1 Press Feature 9 8 fB 2 Enter the System Coordinator Mailbox number and password and press OK 3 Press 8 J J Log QUIT RETR OK Admin MBOX AA OOTHR Dialing FARM TABLE QUIT 4 Press TABLE If Centrex is installed on your Norstar system GUIT is replaced by HEXT Dial table ADL CHHG QUIT 5 Press CHHG J HET inval outwal OTHF 6 Press HET to view the next entry in the Dialing Translation Table Note The display shows 16 characters If the total number of Input and Output values equals more than 16 digits a WIEW gt softkey will appear on the left side of the display After you have pressed WIEW gt to view the digits furthest to the right the softkey changes to UIEW Press the lt WIEW softkey to view the digits on the left again The irmyal outwal is an example of a Table entry The character shown after a value signifies any digits in the telephone number remaining to be dialed Norstar Voice Mail automatically adds the character after every Input and Output value inval outwal HET OTHF 7 Conti
56. lbox Class of Service If the user expects several Fax messages you may need to change the mailbox Class of Service to allow more message space FAX Set Up and Operation Guide P0886629 Issue 1 0 Examples and Tips 49 Setting up notification of a fax machine problem When a Fax message is sent to the Fax Overflow Mailbox and the retry limit is reached the Fax message is automatically sent to the General Delivery Mailbox The System Coordinator can then open the General Delivery Mailbox and forward the Fax messages to another fax machine connected to the Norstar system The System Coordinator should check the General Delivery mailbox on a regular basis Off premise Message Notification can be set up to notify the System Coordinator when a message has been received in the General Delivery Mailbox For more information about setting up Off premise Message Notification and the General Delivery Mailbox refer to the Norstar Voice Mail Set Up and Operation Guide Transferring a fax caller to your mailbox If a caller is phoning from a fax machine telephone and is attempting to leave a Fax message in your mailbox but you answer the call you can transfer the caller to your mailbox When you answer the call inform the caller you will transfer them to your mailbox Press Feature 9 8 6 and enter your mailbox number The caller will hear your mailbox greeting and will be able to leave a Fax message Inform the caller to press before pressing ST
57. mailbox refer to Deleting a Fax Overflow Mailbox on page 19 The Fax Overflow Mailbox parameters appear in the same order as they appear when you add a Fax Overflow Mailbox This section shows you how to select the change feature It does not show you how to change each parameter Changing the parameters of a Fax Overflow Mailbox involve e locating the display with the parameter you want to change e pressing CHHG e entering the new parameter value To change the parameters of a Fax Overflow Mailbox 1 Press Feature J 9 8 fB Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY K password and press OK Admin 3 Press MBO MBO AA OTHER Mailbox Admin 4 Press CHHG ADL DEL CANG Mbas 5 Enter the Fax Overflow Mailbox number DIR QUIT Ext lt x gt 6 To select a parameter press HEXT until the display CHHG MET shows the parameter you want to change To change the parameter press EHHG and enter the new parameter value 7 Press to end this programming session FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining FAX 19 Deleting a Fax Overflow Mailbox You can delete a Fax Overflow Mailbox at any time When you delete a Fax Overflow Mailbox an incoming fax transmission will meet a busy signal Fax messages that were in the Fax Overflow Mailbox before it was deleted are automatically printed To delete a Fax
58. n 5 PARM LOAD Es 6 DIF QUIT ES x ds RETRY OK Create x 8 RETRY OK QUIT Checking disk Checking file Hum of pages 1 CHHG OK Hum of Fades RETRY OK P0886629 Issue 1 0 Insert disk 9 OK 10 11 Press Feature fo fB 3 J Enter the System Coordinator Mailbox number and password and press OK Press OTHF until you see the FAX option Press FAS Press LOAL Enter the Fax on demand Mailbox number A Fax on demand Mailbox must already exist in order to add the Fax message If a Fax on demand Mailbox does not exist you must create one before adding the Fax message Refer to Adding a Fax on demand Mailbox on page 26 Enter the Fax on demand selection identification number and press OK The Fax on demand selection identification number is a maximum of eight digits must be unique and may not start with zero or nine The number that appears in this display will be the same number entered in step 7 if it is a new selection identification number Press DE Insert the 3 5 disk into the floppy disk drive of your Norstar applications server and press OK on the Norstar set Press CHHG Enter the number of pages in the Fax message and press OK FAX Set Up and Operation Guide 34 Setting up and maintaining Fax on demand mailboxes Hum of pages 12 Press OK to accept the number of pages in the Fax CHNG OK message l L
59. n class schedules and prices registration forms and upcoming special events To receive class schedules and prices press f1 To receive registration forms press 2 To receive information about upcoming special events press 3 After you have entered the required numbers press START on your fax machine If you are using the Norstar Voice Mail bilingual capability you should also record the Fax on demand Mailbox Greeting in the alternate language For the two call method Fax on demand Mailbox to function properly the Dialing Translation Table must be created and the Dialing Translation Parameters must be set Refer to Appendix B Dialing Translation on page 57 FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining Fax on demand mailboxes 35 An example of a two call method Fax on demand Mailbox greeting is Hello You have reached Paddy s Dance Studio fax information Hotline You can receive information on class schedules and prices registration forms and upcoming special events To receive class schedules and prices press 1 To receive registration forms press 2 To receive information about upcoming special events press 3 Enter the telephone number of the fax machine you wish to have the faxes sent to If you are calling long distance remember to include the area code To record a greeting Psu OTHR RETRY OF J S Log GUIT RETRY OK FaxOnDemand FAX
60. nnecting the caller Dialing Translation A Norstar Voice Mail feature that converts the digits to be dialed into acceptable call routing information Dialing Translation is required to use the two call method with Fax on demand mailboxes Digital Fax Card DFC The DFC is an expansion card that provides Fax capability to Norstar Voice Mail Digital Voice Card DVC The DVC is an expansion card that converts speech into a form that can be stored on and retrieved from the hard disk The DVC also connects the Norstar KSU to Norstar Voice Mail Display A one or two line screen on a Norstar telephone that shows Norstar Voice Mail commands and options Display buttons The three buttons that appear below a Norstar two line display When pressed these buttons select the specified Norstar Voice Mail option Display options The choices available to a user that appear on the Norstar two line display Options appearing on the display can be selected using the display or dialpad buttons Extensions A two to seven digit number that is used to reach a designated telephone on a Norstar system Fax Mail Fax Mail allows a caller to leave a Fax message in a Personal Mailbox The Fax messages can later be retrieved by the owner of the mailbox and printed on a fax machine FAX Set Up and Operation Guide P0886629 Issue 1 0 Glossary 77 Fax on demand Mailbox A Fax on demand Mailbox is a Norstar Voice Mail mailbox that allows a caller t
61. nue pressing HET to view all the entries in the Dialing Translation Table P0886629 Issue 1 0 8 Press to end this programming session FAX Set Up and Operation Guide 64 Appendix B Dialing Translation Finding an entry in the Dialing Translation Table For convenience the System Coordinator can locate a specific entry in the Dialing Translation Table The Input value must be entered in order to find the entry To find a specific entry in the Dialing Translation Table 1 Press Feature 9 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK password and press Ok Admin 3 Press l MBO AA OTHR Dialing 4 Press TABLE If Centrex is installed on your Norstar PARM TABLE QUIT system QUIT is replaced by HEXT Dial table 5 Press CHHG ACD CHHG QUIT inval outwal 6 Press OTH NEAT Gis invalt outwal is an example of a Table entry inval ontval 7 Press FIND CHHG CEL FIND Ini 8 Enter the Input value of the entry you wish to find RETRY OK and press OK inval cqutwal 9 Repeat steps 6 through 8 to find other entries in the NEST OTHR Dialing Translation Table Note The inval outval is an example of a Table entry The character shown after a value signifies any digits in the telephone number remaining to be dialed Norstar Voice Mail automatically adds the character after every Input and Out
62. o retrieve Fax messages you have stored in Norstar Voice Mail Fax Overflow Mailbox The Fax Overflow Mailbox is a Norstar Voice Mail mailbox for your fax machine If the fax machine cannot answer an incoming fax call Norstar Voice Mail answers the call and stores the Fax messages in the Fax Overflow Mailbox Later when the fax machine is ready to print Norstar Voice Mail will send the stored Fax messages to the fax machine Fax Point A point along a CCR Tree call Path where the caller can retrieve a Fax message from a Fax on demand Mailbox Fax telephone A fax machine that can also be used to make standard telephone calls Feature Code A unique three digit code that is used to access Norstar Voice Mail Features and options General Delivery Mailbox One of the two Special Mailboxes used to collect messages for individuals in a company who have not been assigned Personal Mailboxes The other Special Mailbox is the System Coordinator Mailbox Greetings Fax on demand Mailbox Greetings can be recorded in the Primary and Alternate Languages These greetings provide a list or description of faxes available from the Fax on demand Mailbox Home Point The Home Point is the first point a caller goes to on a CCR Tree Home Fax Point In CCR a Home Fax Point is a Home Point where the caller can retrieve Fax messages from a Fax on demand Mailbox Initialize mailbox Preparing a mailbox to receive messages which includes c
63. o a Fax System Group List 1 Press Feature fo 8 3 J Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY 9 password and press OK Admin 3 Press OTHR MBO AA OTHR Admin 4 Press GLIST GLIST CCE OTHE Grour List Admin 5 Press CHHG ADE DEL CANG GList 6 Enter the number of the Fax System Group List you RETRY QUIT wish to add a member to GList Hame 7 Press HEST until the display shows EHHG HEST GList Harme is an example of a Group List name ma members 8 Press ADL ADD ii Hame 9 Enter the new member s name and press OK to RETRY BRSP OK accept the member s name To enter the name of the Fax System Group List refer to Entering characters using the Norstar Dialpad on page 12 The name of the Fax System Group List is a maximum of 16 characters P0886629 Issue 1 0 FAX Set Up and Operation Guide 22 Setting up and maintaining FAX F IHAHCE CHHG HEST Fax desti none LIHE FOOL Ic Line RETRY OK Accert 1 D RETRY OK Dest FH RETRY OK 7355822 ACD OK GList members ACD IEW 10 12 13 14 15 16 17 Press HET FIHAHCE is an example of a Fax System Group List name Press LIHE Note Pressing FOOL selects a line within a line pool Pressing IC selects an intercom line If you press I you must enter an extension numb
64. oading 13 The disk must contain only one Fax message file When the file has been successfully loaded you will see the display in step 14 l File Loaded 14 If the Fax message file is loaded successfully the Norstar applications server beeps 3 times If the Fax message file is not loaded successfully the Norstar applications server will beep twice Even if the Fax message file appears to have been loaded successfully you should test it by sending the Fax message to the fax machine 15 After the Fax message file has been successfully loaded the display returns to the Admin prompt You can then safely remove the disk from the floppy disk drive of the Norstar applications server 16 Press to end this programming session Recording a Fax on demand Mailbox Greeting You must record a greeting for each Fax on demand Mailbox This greeting is played to callers who access the Fax on demand Mailbox The maximum length of this greeting is designated by the Class of Service Before you record the Fax on demand Mailbox Greeting prepare a greeting for each Fax on demand Mailbox Your greeting should describe the documents available and instructions on how callers can retrieve them For example you might record your greeting for a one call method Fax on demand Mailbox by saying Hello You have reached Paddy s Dance Studio fax information Hotline If you are calling from a fax machine telephone you can receive information o
65. oexec bat file onto the DOS system disk P0886629 Issue 1 0 FAX Set Up and Operation Guide 70 Appendix B Dialing Translation Loading the Dialing Translation Table file onto the Norstar Voice Mail system To load the Dialing Translation Table file onto the Norstar Voice Mail system you must shut down Norstar Voice Mail and then reboot the system using the DOS system disk you created A Norstar two line telephone is required to perform the following steps To load the Dialing Translation Table file 1 Press Feature fo fj 6 Password 2 Enter the default password 2 2 2 3J J 7 Je RETRY ACCESS2 and press OK ACCESS Server 3 Press HEST BACK HEXT AGMIH System shutdun 4 Press SHOW BACK HET SHOW Shutdown ture 5 Press GRACE QUIT HEXT GRACE Shutdown Graceful 6 Press WES YES NO Note The Norstar Voice Mail system issues a series of tones in descending pitch when the shutdown is complete Wait for the tones before you unplug the NAM 7 Unplug the AC power to the NAM 8 Open the front cover of the NAM to access the floppy disk drive 9 Insert the DOS system disk you copied the Dialing Translation Table file onto 10 Plug in the NAM 11 Wait until the light on the floppy disk drive goes out and then unplug the NAM and remove the DOS system disk 12 Close the front cover of the NAM FAX Set Up and Operation Guide P0886629 Issue 1 0 Appendix B
66. ou have added a Fax message to a Fax on demand Mailbox you should verify the existence of the Fax message by sending it to a fax machine Ensure the Fax message is complete and the page numbering matches the number of pages of the selection Check all selections in the Fax on demand Mailbox before advertising the selections in your Fax on demand greeting The disk must contain only one Fax message The Fax message must be in one of the file formats indicated by the appropriate file extension listed below Extension Assumed Content TXT ASCII file PCX PC Paintbrush format black amp white only A PCX image that is 18 X 22 92 inches will be reduced and print as 8 5 X 11 inches TIF Tag Image File Format Class F TIFF F Only Class F File Formats are supported Note Norstar Voice Mail FAX supports black and white PCX files created with Paintbrush for Windows 3 1 If you are using another application verify that the file has been successfully added and the Fax message can be sent to a fax machine If the file cannot be sent to a fax machine successfully refer to Appendix C Technical content of a loadable PCX file on page 73 for the required content of the PCX file header FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining Fax on demand mailboxes 33 To add a Fax message from a disk 1 Log 2 QUIT RETRY OK En 3 HED AA OTHR 4 Fax Admi
67. ponsible for the creation and maintenance of the Dialing Translation Table When using the Fax on demand two call method you must set up the Dialing Translation Table Setting up a Dialing Translation Table To set up a Dialing Translation Table you must enter an Input value and an Output value for each entry The Input value is the number that Norstar Voice Mail will look up in the Dialing Translation Table After the corresponding entry has been matched the Output value is substituted for the Input value The resulting number is ready to dial on the local network Refer to the Dialing Translation Table examples earlier in this chapter To set up a Dialing Translation Table Log D QUIT RETRY OK Admin MBOX AA OTHR Dialing D FARM TABLE QUIT Dial table ADD CHHG GUIT In D RETRY Ook pera RETRY ok Dial table ADD CHHG QUIT FAX Set Up and Operation Guide 1 Press Feature 9 8 3 Enter the System Coordinator Mailbox number and password and press OK Press Press TABLE If Centrex is installed on your Norstar system QUIT is replaced by HEST Press ADL Enter the Input value and press OE to accept the Input value The Input value can be a maximum of 14 digits Enter the Output value and press OE to accept the value The Output value can be a maximum of 15 digits You must repeat steps 5 through 7 to add each entry to the Dialing Trans
68. put value 10 Press to end this programming session FAX Set Up and Operation Guide P0886629 Issue 1 0 Appendix B Dialing Translation 65 Changing an entry in the Dialing Translation Table After a Dialing Translation Table has been built you can change the Output value of an entry at any time To locate the entry that you wish to change refer to Reviewing the entries in the Dialing Translation Table on page 63 or Finding an entry in the Dialing Translation Table on page 64 Note You cannot change the Input value of an entry The entry must be deleted and a new entry must be created with new Input and Output values Refer to f Deleting a Dialing Translation Table entry on page 66 To change an entry in the Dialing Translation Table 1 Press Feature J 9 8 fB Loa 2 Enter the System Coordinator Mailbox number and QUIT RETRY OK password and press OK Admin 3 Press l MEO AA OTHR Dialing 4 Press TABLE If Centrex is installed on your Norstar PARM TABLE GJIT system QUIT is replaced by HEXT Dial table 5 Press CHHG ACC CHHG QUIT inal outval 6 Press OTHE invalt outwal is an example of a HEAT OTHE Table entry The character shown after a value signifies any digits in the telephone number remaining to be dialed Norstar Voice Mail automatically adds the character after every Input and Output value inval outwal 7 Press
69. ress MET until you see the display in step 4 Press SHO Press SHO Press DETAIL Press HET until the Channel you want to re enable is displayed Press EMBL Press to end this programming session P0886629 Issue 1 0 Examples and Tips 6 Introduction This chapter provides examples of different fax features and tips for using FAX Examples of FAX set ups FAX can be set up to perform several different functions How you choose to set up FAX depends on your requirements for fax storage and retrieval The following examples describe how the different fax features are used by a small fictitious company called Paddy s Dance Studio This company uses the Norstar Voice Mail Fax functions to inform callers of upcoming events and allow students to register by fax Example of a Fax on demand Mailbox set up Paddy s Dance Studio uses a Fax on demand Mailbox to inform students of upcoming events In this mailbox there are three Fax messages that are updated every month The first Fax message contains the schedule for regular and drop in classes The second Fax message lists the current prices for each class The final Fax message contains a schedule for the upcoming special events such as musicals dance recitals and open houses Each of the Fax messages is sent using the one call method This means the caller pays for any charges incurred Since the Fax on demand Mailbox contains three different Fax messages the greeting for this m
70. s There are four FAX System parameters that control various FAX features and user mailbox functions Setting up the FAX System Parameters includes e setting up the FAX Answering extension e assigning a FAX System Station Identification name e setting the FAX System retry attempts e setting the FAX System retry interval time Setting up the FAX Answering extension This feature allows a caller to use the autosend feature on their fax machine to send faxes to the Norstar Voice Mail system The Norstar Voice Mail Automated Attendant recognizes the fax tone and automatically sends the Fax messages to the FAX Answering extension fax machine for printing The Fax Answering extension must be a valid Norstar DN The FAX Answering extension is empty by default Note The FAX Answering extension fax machine must be connected to an Analog Terminal Adapter ATA FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining FAX 13 Assigning a FAX System Station Identification name The FAX System Station Identification name is a text name that can be up to 16 characters The FAX System Station Identification name can be a company name a department a location number or any other name The name is transmitted to external fax machines at the beginning of all Fax messages The FAX System Station Identification name will also be printed in the fax machine s log files The FAX System Station Identification name is empty by default
71. s the recommended maximum 12 2 Ignored in fax transmission mode 14 2 Ignored in fax transmission mode 16 A8 Ignored in fax transmission mode palette Information 64 1 Reserved Must be 0 65 1 Number of color planes Must bel in fax transmission mode 66 2 Horizontal line width in bytes equal to Xright XleH 8 68 60 Reserved Must be 0 Note For more information about the file header and your software application P0886629 Issue 1 0 contact your PC software retailer FAX Set Up and Operation Guide Glossary Administration The tasks involved in setting up and maintaining the Norstar Voice Mail Mailboxes greetings Custom Call Routing CCR and set up configuration Analog Terminal Adapter ATA A Norstar product that allows for the connection of an analog device such as a single line telephone or a facsimile machine to a Norstar KSU Automated Attendant The Norstar Voice Mail answering service that answers incoming calls with a Company Greeting plays a list of Norstar Voice Mail options to a caller and performs call routing functions in response to a caller s selections Call Method The call method is a parameter defined for a Fax on demand Mailbox This parameter determines how a Fax message is sent to the caller There are two call methods one call and two call In the one call method the Fax message is sent to the caller in the original call In the two call method the Fax message is sent in
72. sages received are stored in the Fax Overflow Mailbox When the fax machine is ready to accept fax calls Norstar Voice Mail will send the stored Fax messages to the fax machine A Fax Overflow Mailbox should be added to each fax machine connected to the Norstar system To add a Fax Overflow Mailbox 1 Press Feature fo 8 3 Loa 2 Enter the System Coordinator Mailbox number and GUIT RETRY OK J password and press Ok Admin 3 Press MBO MBO AA OTHER Mailbox Admin 4 Press ABD ADD CEL CHNG Mbox 5 Enter the Fax Overflow Mailbox number RETRY QUIT Ture subscriber 6 Press HEST until you see the display in step 7 NEXT OK Ture fax overfla 7 Press OK NEXT Ok Ext 8 Enter the Fax Overflow Mailbox extension number RETRY QUIT Hame 9 Enter the Fax Overflow Mailbox name and press QE RETRY EKSP OK To enter the Fax Overflow Mailbox name refer to Entering characters using the Norstar Dialpad on page 12 The Fax Overflow Mailbox name is a maximum of 16 characters Retries 99 10 Press CHHG CHHG HEXT Retries 11 Enter the number of retries RETRY ok The default number of retries is 99 The number of retries ranges from one to 99 Fetries 99 12 Press HET CHHG NEST FAX Set Up and Operation Guide P0886629 Issue 1 0 Setting up and maintaining FAX 17 Interval 13 Press CHHG CHNG OF
73. stem Coordinator and designated Norstar Voice Mail Operator The two Special Mailboxes are System Coordinator and General Delivery System Coordinator The person responsible for configuring updating and maintaining the Norstar Voice Mail module System Coordinator Mailbox One of the two Special Mailboxes This mailbox is used by the System Coordinator for sending Broadcast Messages and is also the System Coordinator s Personal Mailbox The other Special Mailbox is the General Delivery Mailbox Tone dial telephone A push button telephone that emits DTMF tones Voice introduced Fax message A Fax message that is left in a mailbox with an introductory message Voice prompts The prerecorded voice instructions that are played when accessing the different Norstar Voice Mail Features and options Voice prompts also enable a caller to proceed along the call Path of a CCR Tree P0886629 Issue 1 0 FAX Set Up and Operation Guide Index A Answering Fax 12 B Buttons telephone 2 Cc Call methods 7 Fax on demand 29 CCR adding a Fax Point 38 changing a Fax Point 39 Home Fax Point 37 setting up a Fax Point 36 with FAX 9 Channels disabling 45 re enabling 46 Conventions display button 2 display line text 2 guide 2 telephone buttons 2 D Dialing 62 Dialing Translation 57 Access code 60 Area code 60 Building a table 62 Long distance access code 60 Network DNs 58 Overview 57 parameters 60 Reply translation 60 s
74. t appear on the Norstar two line display telephone Display command line text Any word or prompt that is part of the first line of the display appears in a different text Example Psuwdi When you see a word in a different text it represents the action you must take to proceed Display button options text Words in the second line of the display appear in an underlined text Example Press MBO When you see an underlined word you can press the button directly below the option on the display Buttons This guide uses dialpad button representations Any button that appears in the text or instruction steps indicates the dialpad button that selects an option Example Press When you see a dialpad button it represents the button you must press to proceed Note For more information about Norstar Voice Mail and using the Norstar two line display telephone refer to the Norstar Voice Mail Set Up and Operation Guide What appears on the display The telephone displays shown throughout this guide use Norstar Voice Mail default settings and sample names Example Set 221 Ok This display shows an example of the Norstar Voice Mail Directory Number DN Prerequisites Before you attempt to set up FAX ensure you are familiar with how Norstar two line display telephones operate Read your Norstar telephone user cards before proceeding FAX Set Up and Operation Guide P0886629 Issue 1 0 How to use this guide 3
75. tance charges 10 digit calls from the 416 area etc etc 135 more 135 more entries entries 905 1905 All other 905 numbers not listed in the Input column above are long distance numbers and must be dialed as 11 digit long distance numbers j 1 All numbers that do not begin with 011 416 and 905 are long distance and will have a 1 added as a prefix FAX Set Up and Operation Guide P0886629 Issue 1 0 Appendix B Dialing Translation 59 A sample Dialing Translation Table taken from a site located in Mountainview California Sample Dialing Translation Table INPUT OUTPUT Explanation The Dialing Translation Table is empty The local network in Mountainview supports 10 digit national dialing with recognized long distance charging In situations like the Mountainview example there is no need to build a Dialing Translation Table A sample Dialing Translation Table taken from a site in area code 206 near the border with area code 360 Sample Dialing Translation Table INPUT OUTPUT 011 011 20644 AA 206626 626 etc etc 40 more 40 more entries entries 206 1206 360224 360224 360227 360227 360472 360472 360 1360 rr Network Access Explanation The Table will not attempt to translate international telephone numbers Due to the site location some calls can be dialed as local 7 digit numbers All other 206 numbers require 1
76. telephone number would read 403 555 5050 This number in it s Network DN form must be translated into a number that can be dialed on the local telephone network The Dialing Translation Table follows the rules required to make the call The Dialing Translation Table needs to define each possible case where some degree of change is needed to allow the number to be dialed on the local network Every Dialing Translation Table entry consists of an Input column and an Output column The values in the Input column represent the leading digits of the Network DN which if matched are replaced by the corresponding value in the Output column The character shown after a value signifies any digits in the telephone number remaining to be dialed Norstar Voice Mail automatically adds the character after every Input and Output value Any given telephone number will either match a specific Input value or will not match at all The following three tables are examples of Dialing Translation Tables and how they function A sample Dialing Translation Table taken from a site located in metropolitan Toronto Ontario Sample Dialing Translation Table INPUT OUTPUT Explanation 011 011 The Table will not attempt to translate international telephone numbers 416 The Table removes the 416 area code and dials all calls as 7 digits 905206 905206 These telephone exchanges can be dialed as local no long 90527 90527 dis
77. tension or pager to let you know that there is a voice or Fax message for you Option A Norstar Voice Mail choice that is given to a user through voice or display prompts PBX A PBX Private Branch eXchange is the electronic equipment which controls the operation of a telephone system and provides many call control features Password A four to eight digit number that is entered using the dialpad A password is used to open mailboxes or perform configuration tasks Path number An identification number assigned to a Path on each CCR Tree The number represents the sequence of digits that callers enter to route themselves along the call path FAX Set Up and Operation Guide P0886629 Issue 1 0 Glossary 79 Point An option along the call Path of a CCR Tree A Point can be the Home Menu a Menu an Information Message Personal Mailbox a Fax on demand Mailbox or an extension Registering mailboxes A System Coordinator task for the addition of mailboxes to Norstar Voice Mail using the Administration Feature Code Reports The Norstar Voice Mail Reports are used to view information such as Norstar Voice Mail programming amount of available message storage time and CCR programming and administration Resetting passwords A System Coordinator task that changes a mailbox password from its current setting back to the Norstar Voice Mail default setting 0000 four zeros Special Mailboxes The two mailboxes used by the Sy
78. ull These specific 905 telephone exchanges appear before the more generic 905 entry The generic 905 sub string must appear after the longer more specific 905 strings 9011 is a restricted DN The Input value is null and the Output value is 1 Installing the Dialing Translation Table onto the Norstar Voice Mail Sys tem There are four distinct steps for installing the Dialing Translation Table file onto the Norstar Voice Mail system e Create a DOS system disk e Create an Autoexec bat file e Load the Dialing Translation Table file dial 20 and the Autoexec bat file onto the DOS system disk e Load the Dialing Translation Table file onto the Norstar Voice Mail system Creating a DOS system disk A DOS system disk is a floppy disk that has system files copied onto it This type of disk is required to automatically load the dialing translation table file onto the Norstar Voice Mail system To create a DOS system disk 1 Insert a blank 3 5 disk into the floppy disk drive of a DOS compatible computer 2 Ensure the DOS prompt is on the computer screen 3 Type Format a s and follow the instructions shown on the screen Note The default name for the floppy disk drive is a However on computers with two disk drives the 3 5 drive may be named b If the drive is named b replace a with b in the above command If you are unsure of the name of the 3 5 floppy disk drive check the user manuals for your comp
79. ur password and press OK or OTHER RETRY OK l new 4 saved 3 Press PLAY or to retrieve your new Fax Me REC ADMIN message The fax identification number and any introductory voice content is played Note If you want to send a saved Fax message press 6 until you find the saved Fax message you want to send To use this feature a Fax message must exist in your mailbox End of message 4 Press COPY or B COPY ERASE HEST Cory fax 5 Press MBO or fi MEOS OTH Record intro 6 Press HO or B YES H Note Fax Group List recipients cannot hear voice introductions Mbox 7 Enter the Fax System Group List number DIF QUIT J Glist lt x gt 8 Press SEHD or f OPTS CC SEND es Msa delivered 9 This display appears briefly to acknowledge that the message has been delivered Another cory 10 To send this Fax message to another Group List VES QUIT press YES or i To end this session press QUIT or 11 Press to end this programming session P0886629 Issue 1 0 FAX Set Up and Operation Guide Setting up and maintaining 4 Fax on demand mailboxes Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining Fax on demand mailboxes This chapter describes About Fax on demand Mailboxes Adding a Fax on demand Mailbox Changing the parameters of a Fax on demand Mailbox Choosing a Fax on demand
80. ut other aspects of Norstar Voice Mail refer to the Norstar Voice Mail Set Up and Operation Guide Problems and solutions Callers cannot retrieve a fax from a Fax on demand Mailbox If acaller cannot retrieve a Fax message from a Fax on demand Mailbox check the following 1 2i Verify that the mailbox is a Fax on demand Mailbox Verify that Fax messages have been added to this mailbox Make sure your greeting tells the user how to retrieve the Fax message This includes information about which call method is used If the two call method is being used verify that the Dialing Translation Table has been created and the Dialing Translation Parameters are set Callers cannot leave a fax in a Personal Mailbox If a caller cannot leave a Fax message in a mailbox check the following 1 2 Make sure the mailbox greeting tells the caller to press before pressing START SEND on the fax machine Ensure the greeting tells the caller that the call must be made from a fax machine P0886629 Issue 1 0 FAX Set Up and Operation Guide 42 Troubleshooting FAX A user cannot reply or send messages to other mailboxes If a user cannot reply or send messages to other mailboxes the user s mailbox may be full This means that too many voice and fax messages are being stored in the mailbox and the user must delete old messages from the mailbox If this problem occurs too often assign the mailbox a different class of service to give th
81. uter FAX Set Up and Operation Guide P0886629 Issue 1 0 Appendix B Dialing Translation 69 Creating an Autoexec bat file The Autoexec bat file is a file that contains commands a computer automatically executes when it starts up In the following steps you are creating a Autoexec bat file that automatically loads the Dialing Translation Table file into the proper location on the Norstar Voice Mail system To create the Autoexec bat file 1 4 Open the text editor program you used to create the Dialing Translation Table file Create a new document Type copy a dial 20 c st dial 20 Note This is the only text that should appear in the file Save the file as autoexec bat Note The file must be named exactly as shown above Do not save this file into the root directory C of your computer or you will destroy the existing Autoexec bat file Loading the files onto the DOS system disk To load the files onto the DOS system disk 1 Insert the DOS system disk that you created earlier into the floppy disk drive of your computer Use the Change Directory command CD to move to the directory where the Dialing Translation Table file is stored Type copy dial 20 a dial 20 to load the Dialing Translation Table file onto the DOS system disk Use the Change Directory command CD to move to the directory where the Autoexec bat file you created is stored Type copy autoexec bat a autoexec bat to load the aut
82. x Overflow Mailboxes P0886629 Issue 1 0 FAX Set Up and Operation Guide 54 Appendix A FAX Programming Record Mailbox Configuration Fax Overflow Mailbox Copy page before using if more sheets required Fax machine extension number Retry attempts 01 99 Retry interval 01 60 min Fax on demand Mailbox Directory name Primary Greeting Alternate Delivery mode One call Two call Maximum number of faxes 1 2 345678 Description of fax contents Fax on demand Mailbox Directory name Primary Greeting Alternate Delivery mode One call Two call Maximum number of faxes 1 2 345678 Description of fax contents The maximum number of faxes requested by a caller ranges from 1 to 8 A mailbox can store as many faxes as space permits FAX Set Up and Operation Guide P0886629 Issue 1 0 Appendix A FAX Programming Record 55 Copy page before using if more sheets required Fax System Group Lists Group List number 901 to 999 Type FAX Name voice recording Name max 16 letters Line or Line Pool number and Telephone number of fax machine 1 30 digits Gs egy e e p ne ee el
83. y one or more spaces A tab can be used in place of a space A null Input value must be represented by a single hyphen A null Output value must be represented by a single hyphen An Output value of a restricted DN must be represented by a No extra characters can be added to either the Input or the Output value In particular no should be added after the Input or Output value After the Dialing Translation Table has been loaded on the system the is added automatically after each Input and Output value Each Input entry must be in ascending numerical order but longer strings must appear before shorter more generic sub strings All null Input values must appear at the end of the Dialing Translation Table Refer to the table Sample Dialing Translation Table on page 58 for examples of how to set up the Dialing Translation Table The Dialing Translation Table must be saved as dial 20 Note The above rules must be followed to ensure the Dialing Translation Table will function properly P0886629 Issue 1 0 FAX Set Up and Operation Guide 68 Appendix B Dialing Translation An example of a Dialing Translation Table created using a basic text editor Technician Created Dialing Translation Table INPUT OUTPUT 011 011 416 905206 905206 90527 90527 905 1905 9011 Explanation First entry in the Dialing Translation Table The Input value is 416 and the Output value is n
84. you when a message has been received in the General Delivery Mailbox For more information about Off premise Message Notification and the General Delivery Mailbox refer to the Norstar Voice Mail Set Up and Operation Guide P0886629 Issue 1 0 FAX Set Up and Operation Guide 44 Troubleshooting FAX Error messages While you are programming Norstar Voice Mail an error message may appear on your Norstar telephone display This section describes the Error Messages that are related to FAX The Error Messages shown here are presented in alphabetical order For a list of all Norstar Voice Mail Error Messages refer to the Norstar Voice Mail Set Up and Operation Guide Invalid ext Appears when an incorrect extension is entered Check the DN length or use the Company Directory Invalid glist Appears when a FAX Group List is used for a voice message or when a voice Group List is used for a fax message Invalid mailbox Appears when an incorrect mailbox number is entered Invalid number Appears when entering an incorrect number for one of the FAX parameters For the correct range of values for a specific FAX parameter refer to Chapters 3 and 4 of this guide LOCKED Appears when a Fax on Demand mailbox has been disabled because of excessive incorrect password attempts Mbox needed Appears when adding a Fax Point to a CCR Tree and a mailbox number has not been specified when required Mbox not init Appears when a message is sent to

Nortel Networks P0886629 User's Manual

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