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Nortel Networks NN44200-300 User's Manual

1. Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Index Symbols Numerics 708t server environmental specifications 12 A adapter software feature key illustration 52 alarm board 13 C checklist installation 23 CLAN media access control address 51 Communication Server 1000 and CallPilot server network diagram 19 connecting peripherals to the server 47 connecting the server 53 connectivity Ethernet 20 remote 21 Customer LAN see CLAN 51 D DC power 40 DC power and ground 42 DC power input 41 DC wire gauge tables 36 devices peripheral Ethernet hub 22 keyboard 22 modem 21 monitor 22 mouse 22 diagram connection network Communication Server 1000 and CallPilot server 19 network M1 and CallPilot server 19 front panel 12 PCI and ISA connectors 14 rear panel slot locations 13 server connections for the power cord and peripherals 47 DIP switches modem function 45 DIP switches setting modem 45 dongle 52 E ELAN Media Access Control address 49 environmental specifications 703t server 12 equipment unpacking 26 Ethernet hub description 22 F fax modem illustration 44 required equipment 44 features Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Netwo
2. 2007 Nortel Networks Nortel Networks Confidential Appendix A EMC emission level protection for the 1002rp Server To lower the EMC emission level ferrite cores are installed with one loop see diagram below on the following external cables Ferrite Core TDK and part number ZCAT3035 1330 for the triple DS30X I O cable Nortel and part number NTRH2014 at each end of the cable Ferrite Core TDK and part number ZCAT 1325 0530 for the modem power supply cable at each end of the cable Ferrite Core Fair Rite and part number 0431164181 for the Trenton combined keyboard and mouse Y connector cable at the server end of the cable Ferrite Core part number WE 742 7111 for Ethernet port cat5 UTP cable at the server end of the cable CAUTION The ferrite cores are preinstalled on these customer provided cables It is not the customer s responsibility to attach these ferrite cores to these cables However the customer should ensure that these ferrites are in place to keep the EMC emission levels low Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 58 Appendix A EMC emission level protection for the 1002rp Server Ferrites secured to an external cable E The ferrites are secured to the appropriate cable with plastic enclosure clips Ty wraps are added to the cable loop
3. ere el oleyh DOOCOCOIOTOION rT Nortel CallPilot 1002rp Server Hardware Installation ATTENTION Clicking on a PDF hyperlink takes you to the appropriate page If necessary scroll up or down the page to see the beginning of the referenced section NN44200 300 Document status Standard Document version 01 01 Document date 23 February 2007 Copyright 2007 Nortel Networks All Rights Reserved Sourced in Canada The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Trademarks Nortel the Nortel logo the Globem
4. ASA SYBASE is a trademark of Sybase Inc TEAC is a trademark of TEAC Corporation US ROBOTICS the US ROBOTICS logo and SPORTSTER are trademarks of US Robotics WINZIP is a trademark of Nico Mark Computing Inc XEON is a trademark of Intel Inc All other trademarks and registered trademarks are the property of their respective owners Information for Japan Japan Denan statement The following applies to server models 1005r 703t and 1002rp Please be aware of the following while installing the equipment e Please use the connecting cables power cord and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury AR MERSIN AACKEHO AFOOT EE HRTF BRAK APATA REN Ral DFIRRIAMeENTHVETF RAMEE AS CERES Rt HERUAOMAECHRILGSEM BE PIER RR KEORMBEGSCEMBVET AMMAN THVETHRO CRI FEMME ALE CCEALY LEGER BRE FORE COPAIRGEASHRORALRSZCEMBVET Japan VCCI statement The following applies to server models 1005r 703t 201i and 1002rp OBE WUE ESSERE A ARRE WCC ORECH y SAA ETH 04 Ek ZERATE SL EGBA S HOTT LU MHAVET CORBA REMBIRARERMELDICBRENSLILMHVET This is a Class A product based on the standard of the Voluntary Control Council for Interference
5. Optional B TACACS or RADIUS Routing Firewall Switch Optional Nortel server subnet PSTN Modem _ Internet gt eons Firewall Remote Support Remote Agent Switch connectivity For more details about how the 1002rp server and switch connection is established refer to the nstallation and Configuration Task List NN44200 306 CallPilot ELAN subnet and Nortel server subnet setup The 1002rp server provides 10 100Base T Ethernet connectivity through NICs installed in the server See Slot assignments page 15 for details on the location of NICs The function of the NIC varies based on switch connectivity as described below Meridian 1 or Communication Server 1000 systems e One NIC provides connectivity to the ELAN subnet For information about the purpose and requirements of the ELAN see the Planning and Engineering Guide NN44200 200 e A second NIC is optional This optional NIC is required only for Meridian 1 or Communication Server 1000 systems that require a connection to the Nortel server subnet in addition to the ELAN subnet connection The Nortel server subnet provides data connectivity between desktop and Web messaging clients Web enabled administrative PCs and the CallPilot server Network requirements Appropriate networking equipment must be available for both the Nortel server subnet and ELAN subnet Nortel CallPilot 1002rp Server Hardware Installation NN442
6. amp F0 Generic template from read only memory ROM 8 ON ON AT command set recognition e OFF Disables command recognition dumb mode e ON Enables recognition smart mode What is next Continue with Connecting peripherals to the server page 47 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Connecting peripherals to the server 47 Connecting peripherals to the server Rear panel connectors SBC card Slot 20 slot 8 Slot 1 PS 2 Keyboard Mouse Parallel ti port es Monitor connector ELAN connector COM1 G101648 Note The above diagram shows the power switch and power input for an AC server The rest of the diagram is the same for AC or DC servers For peripheral device connections this picture applies to AC and DC servers To connect the mouse keyboard and monitor to the server Step Action 1 Place the monitor keyboard and mouse in the same location as the server Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 48 Chapter 5 Installing the server and connecting the peripheral devices 2 Plug the keyboard mouse dual cable into the PS 2 connector on the SBC card faceplate see Rear panel connectors
7. by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective action Publication History February 2007 CallPilot 5 0 Standard 01 01 of 1002rp Server Hardware Installation is issued for general release Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 6 Publication History Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Contents oo Chapter 1 How to get help Chapter 2 1002rp server description 11 Server features 11 Slot assignments 15 Reference Documents 15 Network connectivity 18 Supported peripheral devices 21 Chapter 3 Preparing for installation 23 Installation overview 23 Unpacking the 1002rp server 26 Removing the front bezel and server cover 27 Inspecting the server interior 29 Chapter 4 Power supply installation 33 Safety precautions 33 Installing the second power supply module AC or DC 34 DC wire gauge tables 36 DC rack cabling 37 About the power distribution unit 40 Bringing power and ground into the PDU 42 Chapter 5 Installing the server and connecting the peripheral devices 43 Installing the server 43 Preparin
8. integrated into your network The integration depends on the type of switch you are using ATTENTION To secure the CallPilot server from unauthorized access ensure that the CallPilot network is inside your organization s firewall Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Network connectivity 19 Sample network setup Meridian 1 The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch The Meridian 1 switch can be one of the following e Option 11C or Option 11C Mini e Option 51C e Option 61C e Options 81 and 81C CalPiot Wab Server Application Customer LAN DHCP Extemal Server 4 ver EE SNTI DNS pe Sener Routing Firewall l ta gt WAN PSTN gt Firewall Modem g pport Remote Agent Sample network setup Communication Server 1000 The following diagram shows a CallPilot server network setup with a Communication Server 1000 system Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 20 Chapter 2 1002rp server description Application Server Customer LAN CallPilot Sighaling CalPiot m POPaSMTP ONS Mail Server C nterprise LAN WAN DMZ el
9. page 47 3 Plug the keyboard and mouse into the appropriate connectors on the keyboard mouse dual cable 4 Plug the monitor into the monitor connector on the SBC card Tighten the screws on the connector 5 Ensure that a single point ground reference is available for all the power outlets serving the CallPilot server and its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch 6 Connect the power cord to the monitor and plug the other end into a wall receptacle or power bar Note Ensure that the power source is consistent with the SBC for all ancillary equipment 7 Turn on the monitor End To connect the modem to the server Step Action 1 Ensure that the modem AC power cord is not plugged in 2 Connect the large 25 pin male connector to the back of the modem Tighten the connector screws 3 Connect the 9 pin female connector to COMI at the rear of the server Tighten the connector screws 4 Connect one end of the telephone cable to the modem RJ 11 jack labeled LINE 5 Connect the other end of the telephone cable to the RJ 11 jack in the wall 6 Ensure that a single point ground reference is available for all the power outlets serving the CallPilot server and its peripherals Before the CallPilot server installation a qualified electrician m
10. server page 43 continue with DC wire gauge tables this is a DC powered server page 36 DC wire gauge tables Introduction The tables in this section specify the DC power feed wire requirements Cabinet and module DC feed recommended wire gauge specifications Junction Junction box 4 box 4 Length 10 AWG 8 AWG 6 AWG AWG AWG 0 30 m 100 ft yes yes yes yes yes 0 45 m 150 ft no yes yes yes yes 0 75 m 250 ft no no yes yes yes 0 135 m 450 ft no no no yes yes Notes The cabinet and module ground wire specification is 10 AWG insulated green safety ground wire The cabinet conduit can be 19 1 mm 0 75 in or 31 8 mm 1 25 in and must be insulated from the cabinet ground Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential DC rack cabling 37 Junction Junction box 4 box 4 Length 10 AWG 8 AWG 6 AWG AWG AWG 0 210 m 700 ft no no no no yes Over 210 m 700 ft no no no no no Notes The cabinet and module ground wire specification is 10 AWG insulated green safety ground wire i The cabinet conduit can be 19 1 mm 0 75 in or 31 8 mm 1 25 in and must be insulated from the cabinet ground Metric wire conversion Industry standard Resistance at 20 C AWG No nominal sq mm Ohm 100 m 2 35 0 05 4 25 0 08 6 16 0 13 8 10 0 20 10 6 0 33 12 4 0 63 14 2 5 1 00 16 1 5
11. to your CallPilot server for troubleshooting purposes Nortel connects to your server only when you request technical assistance Required equipment To install the modem you need the following equipment e an RJ 11 analog phone cord a power adapter cord an analog line jack e tweezers or a screwdriver small enough to use to adjust DIP switches The following modem is provided with your server an analog external U S Robotics 56 Kbit s modem NTRH9078 that includes a 25 pin male to 9 pin female shielded serial cable for your modem Note Ensure that you have the correct cable for your modem as follows 56 Kbit s modem A0841984 Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot server Note This section applies only to the U S Robotics 56 Kbit s external Sportster modem If your modem is different refer to the documentation for your modem The following diagram shows the key components of the external modem including the location and required settings of the DIP switches Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Preparing the modem 45 RJ 11 DIP Serial cable Power connection switches RS 232 connection connection Switch positions cui aliali ia 12345678 G101445 To set the modem DIP switches Use a pair of tweeze
12. you to record the ELAN MAC address The MAC address is recorded on a label affixed to the back of the chassis To connect the server to the ELAN subnet Step Action 1 See the diagram on page Rear panel connectors page 47 to locate the ELAN Ethernet connector Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 50 Chapter 5 Installing the server and connecting the peripheral devices 2 Locate the MAC address label on the back of the chassis that identifies the ELAN controller MAC address 3 Record the MAC address on the Configuration Wizard worksheet that is provided in the Installation and Configuration Task List NN44200 306 You need the MAC address to identify the ELAN when running the Configuration Wizard to configure the CallPilot server 4 Connect an RJ 45 network cable from the ELAN hub or switch to the ELAN connector on the server Note The ELAN hub or switch is optional if you use a cross over network cable to make a direct point to point connection from the server to the switch However if you choose to establish a direct point to point ELAN connection no other device can connect to the ELAN 5 At the switch connect the ELAN network cable to an MAU Ethernet transceiver for a Meridian 1 or to the RJ45 ELAN connector for a CS1000 Then complete the connection from the transceiver to the swi
13. 00 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Supported peripheral devices 21 The Nortel server subnet and ELAN subnet must be properly configured for correct CallPilot operation To ensure correct configuration Nortel recommends that you consult a network specialist Remote access connectivity The RS 232 COM1 connector on the rear of the 1002rp server provides the connection to an external modem The modem allows administrators and technical support personnel to administer the 1002rp server from a remote location pcAnywhere is used to establish the remote access connection to the server Supported peripheral devices Introduction This section identifies external devices that are supported by the 1002rp server Device Description Modem A 56 Kbit s external modem NTRH9078 provides remote access to the 1002rp server The modem connects to the RS 232 COM1 connector on the rear of the server Since the modem is an external device it requires its own AC power source referenced to the same ground as the 1002rp server and the switch to which it is connected Ethernet hub or switch A 10Base T Ethernet hub or switch provides the ELAN subnet connection between the 1002rp server and the Meridian 1 switch or Communication Server 1000 system The customer can supply an ethernet hub or switch from third party vendors or from Nortel Since the ethernet hub or switch is a
14. 1 40 18 1 2 00 20 0 75 2 90 22 0 5 4 60 DC rack cabling The following photograph shows typical rack power cabling Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 38 Chapter 4 Power supply installation Note The cables are marked with Red and Green tape The cables with the Red tape connect to the Negative Red side on the left in the photograph and the cables with the Green tape connect to the Positive Green side on the right in the photograph The sides are identified on the power connections The ground wire enters at the lower right and attaches to the ground lug Main panel wiring diagram with product number Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential DC rack cabling 39 NORTEL Product No NTREASAA NETWORKS Main Panel Wiring Diagram AN Please See installation d Instructions 4 si TBt Main Use No 10 6 AWG Cu ut Torque studs to 2 26 N m 20 lbs in i E i ee e aaa n i A erg Ree rep Rack power and grounding To ensure a complete power and grounding installation In rackmount server installations ensure the CallPilot server chassis and equipment racks are isolated from other foreign sources of ground Acceptable isolation me
15. 9 Set the DIP switches on the modem see Preparing the modem page 44 10 Connect the 1002rp server and devices as follows Connect the monitor keyboard and mouse see Connecting peripherals to the server page 47 Connect the modem see Preparing the modem page 44 Connect the 1002rp server to the ELAN hub or switch Meridian 1 or Communication Server 1000 only See Connecting the server to the ELAN subnet page 49 ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 33 ft away from the 1002rp server Shielded Ethernet cables must be used Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Installation overview 25 IC SSCs Step Description Check Note lf you are connecting the optional Nortel server subnet do not power up unless your antivirus programs and Nortel security updates are installed first Connect the 1002rp server to the CLAN hub or switch optional see Connecting the server to the Nortel server subnet optional page 51 ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 83 ft away from the 1002rp server Shielded Ethernet cables must be used Install the software feature dongle see Installing the Nortel software feature dongle page 52 Connect the power c
16. C and ISA connectors inside the server The view in the diagram is from the rear of the server For slot assignments see Slot assignments page 15 You must be able to identify slot locations for later steps in the CallPilot installation Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Nortel Networks Confidential Copyright 2007 Nortel Networks Slot assignments 15 PCI SBC ISA connectors connector connectors G101740 Slot assignments Introduction The slot assignment tables show the following e the physical location of boards inside the server relative to other boards e the order in which boards are installed for example board 1 2 3 e how the boards are represented in some CallPilot Manager applications such as the Maintenance Administration page e the maximum capacity for each switch connectivity Note Your server can vary depending on what was ordered from Nortel Therefore your server may not have all of the slots populated Reference Documents For a list of all CallPilot documents see the following CallPilot Customer Documentation Map Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 16 Chapter 2 1002rp server description NORTEL CallPilot Customer Documentation Map Fundamentals L CallPilot Fundament
17. als Guide NN44200 100 Planning and Engineering Planning and Engineering Guide NN44200 200 Network Planning Guide NN44200 201 Converging the Data Network with VoIP Guide NN43001 260 Solution Integration Guide for Communication Server 1000 CallPilot Contact Center Telephony Manager NN49000 300 Installation and Configuration Upgrade and Platform Migration Guide NN44200 400 High Availability Installation and Configuration NN44200 311 Installation and Configuration Task List Guide NN44200 306 Server Installation Guides 201i Server Hardware Installation Guide NN44200 301 703t Server Hardware Installation Guide NN44200 304 1002rp Server Hardware Installation Guide NN44200 300 1005r Server Hardware Installation Guide NN44200 308 600r Server Hardware Installation Guide NN44200 307 Configuration and Testing Guides Meridian 1 and CallPilot Server Configuration Guide NN44200 302 T1 SMDI and CallPilot Server Configuration Guide NN44200 303 Communication Server 1000 System and CallPilot Server Configuration Guide NN44200 312 Unified Messaging Software Installation Desktop Messaging and My CallPilot Installation and Administration Guide NN44200 305 Administration Administrator Guide NN44200 601 Software Administration and Maintenance Guide NN44200 600 Meridian Mail to CallPilot Migration Utility Guide NN44200 502 Application Builder Guide NN44200 102 Reporter Guide NN44200 603 Maintenance Ca
18. and follows a similar scheme About the power distribution unit Introduction A PDU is installed in a rack that has DC powered servers Power from the DC supply source enters the PDU and can then be distributed to one or more servers A single PDU can supply DC power to four DC power supply modules A server can have either one or two power supply modules installed You can determine the number of PDUs to install in a rack by counting the number of power supply modules in each rack PDU power and grounding To ensure a complete power and grounding installation e In rackmount DC powered server installations ensure the PDU Power Distribution Unit for DC applications is installed on the same rack as the CallPilot server This is required since the main ground wire for the PDU is not insulated from the metal enclosure Multiple PDUs A server operates on a single power supply module Its total capacity is two installed power supply modules The second power supply module is the redundant power supply module Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential About the power distribution unit 41 A PDU can distribute power to a maximum of four power supply units that can be installed in two or more servers Therefore if there are three or four servers installed in a rack then you must install a second PDU Note The
19. ark and Unified Networks BNR CallPilot DMS DMS 100 DMS 250 DMS MTX DMS SCP DPN Dualmode Helmsman IVR MAP Meridian Meridian 1 Meridian Link Meridian Mail Norstar SL 1 SL 100 Communication Server 1000 Supernode Contact Center Telesis and Unity are trademarks of Nortel Networks 3COM is a trademark of 3Com Corporation ADOBE is a trademark of Adobe Systems Incorporated ATLAS is a trademark of Quantum Corporation BLACKBERRY is a trademark of Research in Motion Limited CRYSTAL REPORTS is a trademark of Seagate Software Inc EUDORA is a trademark of Qualcomm eTrust and InoculatelT are trademarks of Computer Associates Think Inc DIRECTX EXCHANGE NET FRONTPAGE INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS DOS NETMEETING OUTLOOK POWERPOINT VISUAL STUDIO WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc LOGITECH is a trademark of Logitech Inc MCAFEE and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation QUICKTIME is a trademark of Apple Computer In RADISYS is a trademark of Radisys Corporation SLR4 SLR5 and TANDBERG are trademarks of Tandberg Data
20. ch plugs into the parallel port An illustration of the software feature key embedded in the software feature dongle is shown below Software feature key G101738 Requirements For installation you require a Phillips No 1 screwdriver To install the software feature dongle Step Action 1 Ensure that there is no cable connected to the parallel port Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Connecting the server to power 53 Note The parallel port is also known as the printer port or LPT1 It is located at the back of the server See the diagram on page Rear panel connectors page 47 2 If the software feature key is not preinstalled in the dongle remove it from the plastic bag and carefully insert it into the software feature slot on the dongle Make sure that the clips secure it properly and that the Nortel logo faces outwards 3 Plug the male end of the adapter into the parallel port 4 Tighten the connector screws End What is next Continue with Connecting the server to power page 53 Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals Power for these devices must be wired and fused independently of all other receptacles and r
21. connectivity page 18 Network connectivity page 18 Supported peripheral devices page 21 Reference documents Server features Introduction This section provides a general overview of the 1002rp server Server dimensions and weight Height 320 mm 12 5 in Width 483 mm 19 in Depth distance from front to back e without front bezel 495 mm 19 5 in e with front bezel 533 mm 21 in Weight of fully loaded system 45 5 kg 100 Ib Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 12 Chapter 2 1002rp server description o E Environmental specifications Environmental condition Specification Operating temperature 10 C to 35 C 50 F to 95 F Maximum rate of change must not exceed 10 C 50 F per hour Non operating storage temperature 40 C to 70 C 40 F to 158 F Non operating humidity 95 non condensing at 30 C 86 F Altitude 1829 m 6000 ft Electrostatic discharge 15 kV or more Acoustic noise 50 dBA in a typical office ambient temperature 18 C to 25 C 64 4 F to 77 F Operating shock No errors with a half sine wave shock of 2G with 1 millisecond duration Handling drop Operational after a free fall from 450 mm to 600 mm 18 in to 24 in depending on weight Front panel features front view without the front bezel The front view of the 1002rp
22. cting the server interior page 29 Inspecting the server interior Introduction You should perform a visual inspection for loose components foreign matter or shipping damage inside the server CAUTION When working with interior components use an ESD wrist strap to protect static sensitive components To inspect the server interior Step Action 1 Carefully check all the cards to ensure they are fully seated on the baseboard 2 Check for any loose wires or foreign objects such as loose screws inside the chassis 3 Review the slot locations see Slot assignments page 15 4 Do one of the following IF THEN you observe any damage contact your Nortel technical support representative Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 30 Chapter 3 Preparing for installation IF THEN components have become loose secure them Refer to the procedures in the Installation and Configuration Task List NN44200 306 you are satisfied that the 1002rp replace the server cover and server has arrived at your site proceed with the hardware undamaged installation See Installation checklist page 23 Note Do not reinstall the front bezel until the server is in its final location and the CallPilot installation is complete End To replace the front bezel after installatio
23. ding 39 remote access connectivity 21 N ortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Index 61 removing front bezel 27 server cover 28 replacing server cover 30 S safety information 33 serial number of the server 52 server connecting peripherals 47 environmental specifications 12 power connection 53 serial number 52 setting modem DIP switches 45 slot assignments 15 slot definition 17 slot numbering 17 software feature key 52 specifications environmental 12 switches setting DIP modem 45 T tables slot assignment 15 TLAN illustration 19 U unpacking equipment 26 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 62 Index Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Nortel CallPilot 1002rp Server Hardware Installation Copyright 2007 Nortel Networks All Rights Reserved Publication NN44200 300 Document status Standard Document version 01 01 Document date 23 February 2007 To provide feedback or to report a problem in this document go to www nortel com documentfeedback Sourced in Canada The
24. e ELAN subnet and the Nortel server subnet and an onboard video card The NIC and monitor connectors are on the SBC faceplate Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 18 Chapter 2 1002rp server description Meridian 1 Communication Slot CallPilot assigned Server number board labela 1000 T1 SMDI Slot 13 PCI Slot5 BRD13 MPB16 4 2 D 480JCT 2T1 optional Slot 14 PCI Slot6 BRD14 MPB16 4 2 MPB96 board 2 optional or MPB96 optional 2 optional Slot 15 PCI Slot 7 BRD15 MPB16 4 2 D 480JCT 2T1 optional optional Slot 16 PCI Slot 8 BRD16 MPB16 4 2 D 480JCT 2T1 optional optional Slot 17 PCI Slot9 BRD17 MPB16 4 2 MPB96 3 optional optional or MPB96 3 optional Slot 18 PCI Slot BRD18 MPB16 4 2 Not used 10 optional Slot 19 PCI Slot BRD19 Not used Not used 11 Slot 20 PCI Slot BRD20 Not used Not used 12 a On some CallPilot Manager screens the CallPilot assigned board label is displayed This label corresponds to the slot number For example BRD12 refers to the board in slot 12 b The SBC card includes two onboard NICs for connection to the ELAN subnet and the Nortel server subnet and an onboard video card The NIC and monitor connectors are on the SBC faceplate Network connectivity Introduction This section describes how the 1002rp server can be
25. e slot openings in the chassis not the PCI or ISA connectors inside the server Look at the server from the rear see Rear panel diagram page 13 The slots are numbered from right to left 1 to 20 Now look at the server from the front The slots are numbered from left to right Note For Meridian 1 and Communication Server 1000 the first MPB16 4 board must be installed in slot 11 You can install up to a maximum of two MPB16 4 boards 1002rp slot assignments Meridian 1 Communication Slot CallPilot assigned Server number board labela 1000 T1 SMDI Slot 1 BRDO1 Not used Not used Slot 2 BRD02 Not used Not used Slot 3 BRDO3 Not used Not used Slot 4 BRD04 Not used Not used Slot 5 BRDO5 Not used Not used Slot 6 BRDO6 Not used Not used Slot 7 BRD07 Reserved for COM2 Reserved for COM2 I O bracket IO bracket Slot 8b BRD08 Single board Single board computer computer Slot 9 PCI Slot 1 BRD09 Reserved for COMI Reserved for COMI and parallel port I O and parallel port I O bracket bracket Slot 10 PCI Slot 2 BRD10 PCI RAID controller PCI RAID controller Slot 11 PCI Slot3 BRD11 MPB16 4 1 or MPB96 board 1 MPB96 1 Slot 12 PCI Slot4 BRD12 MPB16 4 2 D 480JCT 2T1 optional a On some CallPilot Manager screens the CallPilot assigned board label is displayed This label corresponds to the slot number For example BRD12 refers to the board in slot 12 b The SBC card includes two onboard NICs for connection to th
26. eferenced to the same ground as the PBX system A qualified electrician must implement the single point ground reference as required between the power outlets of the CallPilot server and the power outlets of the switch Provide a sufficient number of properly grounded power outlets or power bars for all equipment For more information refer to grounding and power requirements in this document and in the CallPilot Planning and Engineering Guide NN44200 200 The single point ground SPG required by the system can be an isolated ground IG bus or AC equipment ground ACEG bus in the service panel or transformer The system must be connected to safety ground protective earth in accordance with NEC requirements For international use the system must be connected to safety ground protective earth in accordance with Paragraph 2 5 of EN60950 IEC950 Note Refer to Large System Planning and Engineering 553 3021 120 for a complete description of approved ground sources and methods Insulated ground wire must be used for system grounding Before you connect the server to the power source review the following diagram to ensure that all peripheral hardware devices are in place Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 54 Chapter 5 Installing the server and connecting the peripheral devices CallPi
27. g the modem 44 Connecting peripherals to the server 47 Connecting the server to the ELAN subnet 49 Connecting the server to the Nortel server subnet optional 51 Installing the Nortel software feature dongle 52 Connecting the server to power 53 Appendix A EMC emission level protection for the 1002rp Server 57 Index 59 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 8 Contents Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Chapter 1 How to get help This section explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the p
28. hone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region http www nortel com callus Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 10 Chapter 1 How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to http www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Chapter 2 1002rp server description In this chapter Server features page 11 Slot assignments page 15 Network
29. information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners NORTEL
30. installation continue with the nstallation and Configuration Task List NN44200 306 Step Description Check 1 Ensure that you have reviewed the Installing the CallPilot server section in the nstallation and Configuration Task List NN44200 306 and completed stage 1 of the Installation checklist Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 24 Chapter 3 Preparing for installation Step Description Check 2 Unpack the server and ensure you have all the items you need see Unpacking the 1002rp server page 26 Complete the following checklists that are provided in the Installation and Configuration Task List NN44200 306 e CallPilot software media and documentation checklist e CallPilot server hardware checklist 3 Remove the front bezel and server cover and inspect the interior see pages Removing the front bezel and server cover page 27 and Inspecting the server interior page 29 Replace the server cover Install the power supply modules in the server see Installing the second power supply module AC or DC page 34 6 For a DC powered server set up the DC power source see DC wire gauge tables page 36 7 Place the 1002rp server in the chosen location see Installing the server page 43 Replace the front bezel see page Inspecting the server interior page 2
31. ks Nortel Networks Confidential Chapter 5 Installing the server and connecting the peripheral devices In this chapter Installing the server page 43 Preparing the modem page 44 Connecting peripherals to the server page 47 Connecting the server to the ELAN subnet page 49 Connecting the server to the Nortel server subnet optional page 51 Installing the Nortel software feature dongle page 52 Connecting the server to power page 53 Installing the server Introduction Before you install the 1002rp server ensure that the chosen location meets the requirements identified on the Site inspection checklist provided in the Installation and Configuration Task List NN44200 306 To install the server Place the 1002rp server in its chosen location If you are installing the server in a rack cabinet follow the instructions that are provided with the slide rails Connect peripheral devices as described in the remainder of this chapter Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 44 Chapter 5 Installing the server and connecting the peripheral devices WARNING Do not connect the server to the power yet Preparing the modem Introduction You require a modem to support remote dial up access to the CallPilot server The modem also enables Nortel technical support to connect
32. llPilot Troubleshooting Reference Guide NN44200 700 Preventative Maintenance Guide NN44200 505 Server Maintenance and Diagnostics 201i Server Maintenance and Diagnostics Guide NN44200 705 703t Server Maintenance and Diagnostics Guide NN44200 702 1002rp Server Maintenance and Diagnostics Guide NN44200 701 1005r Server Maintenance and Diagnostics Guide NN44200 704 600r Server Maintenance and Diagnostics Guide NN44200 703 Contact Center Manager Communication Server 1000 Meridian 1 amp Voice Processing Guide 297 2183 931 End User Information End User Cards End User Guides Unified Messaging Quick Reference Card Multimedia Messaging User Guide available in summer 2007 Unified Messaging Wallet Card Speech Activated Messaging User Guide A Style Command Comparison Card Desktop Messaging User Guide for Microsoft Outlook S Style Command Comparison Card Desktop Messaging User Guide for Lotus Notes Menu Interface Quick Reference Card Desktop Messaging User Guide for Novell Groupwise Alternate Command Interface Quick Reference Card Desktop Messaging User Guide for Internet Clients Desktop Messaging User Guide for My CallPilot Voice Forms Transcriber User Guide Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Slot assignments 17 Slot definition and slot numbering In these tables the term slot refers to the availabl
33. lot server ELAN hub M1 or Succession 1000 only AC power CLAN hub optional power source G250018 Note For details on the DC power source for 1002rp DC servers see Installing the second power supply module AC or DC page 34 To connect the 1002rp AC server to power Step Action WARNING The power outlets used by the CallPilot server and its peripheral devices must be connected to the same single point ground reference as the one used by the switch with MGate cards NTRB18CA connected to the CallPilot server If this requirement is not met power transients can cause personal injury or hardware failure or both Refer to the Installation and Configuration Task List NN44200 306 for more information on single point grounding requirements 1 Plug the server AC power cord into the server rear panel Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Connecting the server to power 55 L LL _ _ td 2 Plug the other end into a wall receptacle or power bar End To connect the 1002rp DC server to power Step Action DANGER e Only qualified personnel can alter electrical connections e Ensure the power distribution unit PDU is turned off until you are instructed to turn it on 1 Connect the DC power cable to the server 2 Connect the othe
34. mm 1 1 4 in or 19 mm 3 4 in conduit at the top rear of the cabinet or at the bottom front of the cabinet using the knockouts provided The number of wire pairs you can run in each conduit depends on the wire gauge Note To preserve ground integrity the conduit must be insulated Select a power feed with a circuit breaker dedicated to each module and identify it with an appropriate tag Select a wire size to suit the required feed length from the power source see DC wire gauge tables page 36 Use pliers to strip 6 mm 1 4 in to 13 mm 1 2 in of the insulation from one end of all power and ground feed wires Undo the terminal block screws at positions 0 1 2 and 3 Insert the red wires into terminal block positions 0 1 2 and 3 Secure the wires in the terminal block by tightening the screws Undo the terminal block screws at positions 0 1 2 and 3 Insert the black wires into terminal block positions 0 1 2 and 3 Secure the wires in the terminal block by tightening the screws Select a 10 AWG green wire safety ground and attach it to the cabinet Measure the module ground continuity by touching one multimeter lead to any BATRTN terminal block connector and the other end to the GND terminal block connector Ensure the measurement is between 0 0 5 ohms End Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networ
35. n external device it requires an AC power source ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 83 ft away from the 1002rp server Shielded Ethernet cables must be used Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 22 Chapter 2 1002rp server description I __ lt J_X_ LL ee Device Description Monitor keyboard and e 15 in monitor NTRH9011 or N0038380 LCD monitor mouse Since the monitor is an external device it requires its own AC power source e Keyboard NTRH9013 e Mouse NTRH9014 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Chapter 3 Preparing for installation In this chapter Installation overview page 23 Unpacking the 1002rp server page 26 Removing the front bezel and server cover page 27 Inspecting the server interior page 29 Installation overview Introduction This section provides an overview of the steps required to install the 1002rp server and peripheral devices Installation checklist The following checklist identifies the tasks that must be performed when installing the CallPilot server For detailed instructions see Installing the server page 43 When you are finished with the
36. n is complete Step Action When the CallPilot server installation is complete and the server is in its final location replace the front bezel 1 Align the front bezel with the ball studs located at each faceplate corner See the diagram below Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Inspecting the server interior 31 Clips inside front bezel G101734 2 Apply pressure evenly until the bezel snaps onto each ball stud 3 Close and lock the double doors of the front bezel End Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 32 Chapter 3 Preparing for installation Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Chapter 4 Power supply installation In this chapter Safety precautions page 33 Installing the second power supply module AC or DC page 34 DC wire gauge tables page 36 DC rack cabling page 37 About the power distribution unit page 40 Bringing power and ground into the PDU page 42 Safety precautions Equipment handling guidelines External power equipment such as an uninterruptible power supply UPS is
37. onfiguration Task List NN44200 306 e CallPilot software media and documentation checklist e CallPilot server hardware checklist 1 Carefully open the cardboard carton containing the server 2 Remove the server from the carton set it on the floor 3 Carefully open the cartons containing the monitor keyboard mouse modem and ELAN hub if supplied and set the peripherals aside 4 Put all manuals CD ROMs operating system disks and any disks for peripherals in a safe place 5 Save all packing materials and cartons in case you must return any equipment to the carrier End Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Removing the front bezel and server cover 27 What is next Remove the server cover so that you can inspect the interior of the server See Removing the front bezel and server cover page 27 Removing the front bezel and server cover Introduction To access the server interior you must remove both the front bezel and the server cover Two locked doors located on the front of the server cover the front panel including the CD ROM drive and tape drive These doors are part of the front bezel You must unlock the front bezel doors before you can remove the bezel To remove the front bezel Step Action CAUTION Do not attempt to move or lift the server before rem
38. ords for all devices and then power them up 11 Start the 1002rp server see Connecting the server to power page 53 Conventions for warnings You may encounter the following types of warnings in this guide Do not ignore them DANGER Warns you of an immediate electrical hazard which if not avoided can result in shock serious injury or death WARNING Warns you of a situation in which you can be injured if instructions are not followed exactly as stated Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 26 Chapter 3 Preparing for installation CAUTION Alerts you to situations where data can be lost or damaged equipment can be damaged actions can result in service interruption and productive time can be lost ATTENTION Provides information that is essential to the completion of a task Unpacking the 1002rp server Introduction Follow this procedure to unpack the server and peripherals WARNING The 1002rp CallPilot server weighs approximately 34 kg 75 Ib as shipped from manufacturing To prevent personal injury have someone help you to unpack and position the server To unpack the equipment Step Action ATTENTION As you unpack each item check it off against the packing list as well as against the following checklists provided in the Installation and C
39. oving the front bezel the server can disengage from the bezel and fall 1 Unlock and open the double doors of the front bezel See A in the diagram below 2 Firmly grasp the front bezel by the hand holds on either side of the chassis and pull the front bezel from the chassis Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 28 Chapter 3 Preparing for installation G101733 End To remove the server cover Step Action DANGER High current inside the chassis can cause severe injury CAUTION Take precautions to protect internal components Electrostatic discharge ESD can render boards damaged or unusable Wear an ESD wrist strap 1 Remove the front bezel see To remove the front bezel page 27 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Inspecting the server interior 29 I d drqr iTI Ep 2 Loosen the three thumbscrews at the rear of the top cover 3 Remove the server cover by pulling the cover toward the rear of the chassis and then lifting it up and off 4 Clip the lead from your ESD wrist strap to an unpainted metal section of the chassis End What is next Continue with Inspe
40. power supply module installs in the server It does not refer to a UPS which is a separate unit on the rack PDU terminal blocks and wiring diagram A PDU consists of eight terminal blocks within a metal enclosure Before installing the PDU connect the terminal blocks so that each output connector receives power from a separate 48 V dc branch circuit as shown in the following diagram Use AWG 10 wires for these connections Single PDU wiring diagram Output server 4 Output server3 Outputserver2 Output server 1 I BAT 4 BAT 3 BAT 2 BAT 1 BR 4 BR 3 BR 2 BR 1 G101741 DC power input DC power input into the distribution unit connects BAT 1 to BAT 4 and BR 1 to BR 4 Refer to the preceding diagrams for the location of these terminals Connect the input wires before installing the PDU on the rack Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 42 Chapter 4 Power supply installation Bringing power and ground into the PDU Introduction Install BAT BATRTN wires in pairs Each pair of wires supplies voltages to a module through a power harness The module harnesses are installed in the cabinet PDU and connected to the modules at the factory See About the power distribution unit page 40 To bring DC power and ground into the PDU Step Action 1 If you are using a conduit terminate the 32
41. r end of the DC power cable to the PDU Use the supplied clips and screws to secure the plugs The following photograph shows the keyed plug of the DC power cable This plug connects to the PDU Note If you are not using a Nortel supplied PDU have a qualified electrician connect the cable appropriately to your DC power plant The 1002rp uses a negative 48 V power supply therefore the red cable is negative 48 V and the black cable is the ground GND 3 Turn on the PDU Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 56 Chapter 5 Installing the server and connecting the peripheral devices I _ lt _ lt _ S o uu End To start the server Step Action 1 Press the server power switch to start the server 2 Observe the Power On Self Test POST and initialization messages on the monitor 3 Let the mini setup sequence run until you are prompted to login to the operating system Note The system may perform multiple reboots This is normal 4 Ensure that the operating system logon window appears on the monitor Note If the logon window does not appear refer to the 1002rp Server Maintenance and Diagnostics NN44200 701 guide for troubleshooting instructions End Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright
42. rks Confidential 60 Index server 11 P features front panel diagram 12 part number front bezel 27 G grounding guidelines 36 illustration modem 44 software feature key adapter 52 TLAN 19 inspecting server interior 29 installation checklist 23 IRQ mapping table 18 K keyboard connecting to the server 47 description 22 keylock 52 M1 and CallPilot server network diagram 19 Metric wire conversion 37 modem connecting to the server 48 description 21 DIP switches setting 45 illustration 44 required equipment 44 monitor connecting to the server 47 description 22 mouse connecting to the server 47 description 22 N network protocols supported 20 network interface cards 20 Ethernet hub 22 keyboard 22 modem 21 monitor 22 mouse 22 PCI and ISA connectors diagram 14 PDU 40 multiple PDUs 41 power and grounding 40 single PDU wiring diagram 41 peripheral devices Ethernet hub 22 keyboard 22 modem 21 monitor 22 mouse 22 peripherals connecting to the server 47 power connection AC server 54 DC server 55 power distribution rationale 39 40 power distribution unit See PDU 40 power guidelines 36 power supply bringing power and ground into the PDU 42 DC wire gauge tables 36 grounding guidelines 36 Metric wire conversion 37 module installation 35 module location 34 overview 34 PDU 40 power distribution rationale 40 rack power and grounding 39 protocols supported network 20 R rack power and groun
43. rs or a small screwdriver to set the DIP switches as described in the Change to column of the following table Note ON is down OFF is up DIP Default Change switch setting to Function 1 OFF OFF Data Terminal Ready DTR override e OFF Normal DTR operations The computer must provide a DTR signal for the modem to accept commands If DTR is dropped the call is terminated e ON The modem ignores DTR override 2 OFF OFF Verbal numeric result codes e OFF Verbal word results e ON Numeric results 3 ON ON Result code display e OFF Suppresses result codes e ON Enables result codes Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 46 Chapter 5 Installing the server and connecting the peripheral devices DIP Default Change switch setting to Function 4 OFF OFF Command mode local echo suppression e OFF Displays keyboard commands e ON Suppresses echo 5 ON ON Auto answer suppression OFF The modem answers on the first ring or higher if specified in NVRAM e ON Disables auto answer 6 OFF OFF Carrier Detect CD override e OFF The modem sends a CD signal when it connects with another modem it drops the CD on disconnect e ON CD is always ON override 7 OFF OFF Power on and ATZ reset software defaults e OFF Loads Y or Y1 configuration from user defined NVRAM e ON Loads
44. server chassis shows redundant dual fans to the left and the right of the status panel The left drive bay holds six SCSI hard drives with hot pluggable carriers The media drive bay located to the right houses the CD ROM tape drive and floppy disk drive Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Server features 13 Hot swap fan modules Status panel Hot swap hard disk Tape CD ROM Floppy drives drive drive disk drive G101750 Alarm board The alarm board is located under the baseboard It connects to the status display panel on the front Rear panel diagram The following diagram shows the slot locations in the rear panel and the power switch and power input for an AC server The rest of the diagram is the same for AC or DC servers Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 14 Chapter 2 1002rp server description SBC card co Slot 20 slot 8 Slot 1 Power Bo switch TT Power input PS 2 Keyboard Mouse Monitor connector COM2 connector COMI CLAN connector G101648 Overhead view of empty server showing PCI and ISA connectors The following diagram shows the location of the PCI SB
45. sks you to record the CLAN MAC address The MAC address is recorded on a label affixed to the back of the chassis To connect the server to the Nortel server subnet Step Action 1 See the diagram on page Rear panel connectors page 47 to locate the CLAN network card 2 Locate the MAC address label on the back of the chassis that identifies the CLAN controller MAC address 3 Record the MAC address on the Configuration Wizard worksheet that is provided in the Installation and Configuration Task List NN44200 306 You need the MAC address to identify the CLAN when running the Configuration Wizard to configure the CallPilot server Note When connecting the optional Nortel server subnet do not power up unless your antivirus programs and Nortel security updates are installed first 4 Connect an RJ 45 network cable from the CLAN hub or switch to the CLAN connector End What is next Continue with Installing the Nortel software feature dongle page 52 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 52 Chapter 5 Installing the server and connecting the peripheral devices Installing the Nortel software feature dongle Introduction The software feature key is a security device that stores the unique serial number of the server The feature key is embedded in the Nortel software feature dongle whi
46. so indicated if an alarm sounds or the power supply LED on the front of the server turns red The diagram below shows the location of the power supply modules in a server that has two power supply modules installed Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Installing the second power supply module AC or DC 35 Power supply modules G101751 To install the power supply module DANGER High current inside the chassis can cause severe injury The server is shipped with one power supply module installed in the bottom power supply bay You must install the second power supply module as described here Step Action 1 Align the power supply module with the top power supply bay 2 Slide the power supply module into the bay until the module is secured by its connector Use some force if necessary Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 36 Chapter 4 Power supply installation 3 Secure the power supply module to the chassis with two thumbscrews at the corners of the power supply faceplate End What is next Do one of the following IF THEN continue with Installing the server this is an AC powered server page 43 on page Installing the
47. tch DANGER MAU model NTRH9069 is not suitable for installation in ducts plenums or other spaces used for environmental air Do not install it above a false ceiling or below a raised floor unless it can be confirmed that these spaces are not used to convey environmental air End What is next the server will THEN be connected to the Nortel server continue with Connecting the server subnet to the Nortel server subnet optional page 51 not be connected to a Nortel server continue with installing the software subnet feature dongle See Installing the Nortel software feature dongle page 52 Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Connecting the server to the Nortel server subnet optional 51 Connecting the server to the Nortel server subnet optional Introduction This section provides instructions to connect the server to the Nortel server subnet Note The Nortel server subnet is optional However a Nortel server subnet is required to support desktop and Web messaging users ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 33 ft away from the 1002rp server Shielded Ethernet cables must be used Media Access Control address The MAC address is a unique number assigned to network cards and controllers The procedure below a
48. thods include isolation pads grommeted washers chassis side rail strips and non conducting washers In rackmount server installations where other equipment is also installed in the same 19 rack ensure that all equipment derives ground from S l l lllE E 6 iikkwe IDMYMMII qH GSOIP PjBIlI ll ili Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 40 Chapter 4 Power supply installation the same service panel as CallPilot and the switch whether or not the equipment is AC or DC powered 48 V DC power distribution rationale e Minimum installation is one power distribution unit PDU with four 48 V DC branch circuits fused at 20 amperes e The customer must be able to shut off any branch to ensure every unit at the site continues to function properly e DC powered configuration fits into this scheme as follows Each PDU receives four branch circuits Each server receives a feed from each PDU and a different branch circuit e In this fashion with dual hot swappable power supplies there is no single point of failure in the power system For example you can remove any power supply including a PDU and everything continues to work e This is applicable to either North American or European installation sites with a 230 V AC inverter e The secondary rack supports four servers
49. ust implement the single point ground reference requirement between Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential Connecting the server to the ELAN subnet 49 the power outlets of the CallPilot server and the power outlets of the switch 7 Connect the power cord to the modem and plug the other end into a wall receptacle or power bar Note Ensure that the power source is consistent with the SBC for all ancillary equipment 8 Turn on the modem End What is next Continue with Connecting the server to the ELAN subnet page 49 Connecting the server to the ELAN subnet Introduction ATTENTION This section applies only if the 1002rp server connects to a Meridian 1 switch or Communication Server 1000 system Connect the CallPilot server to the Meridian 1 switch or Communication Server 1000 system using the ELAN interface ATTENTION For important considerations about using the ELAN subnet in your network see the CallPilot Planning and Engineering Guide NN44200 306 ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 33 ft away from the 1002rp server Shielded Ethernet cables must be used Media Access Control address The Media Access Control MAC address is a unique number assigned to network cards and controllers The procedure below asks
50. usually very heavy This equipment requires special handling procedures and additional personnel for unloading and installation Be aware of weight distribution and prevent the equipment room floor from being overly stressed Safety information In DC systems locate the service panel near the entry to the room containing the DC power system that supplies the server DANGER Procedures involving electrical connections must be performed only by qualified personnel Ensure that you obey all displayed warning notices on power equipment and connections Nortel CallPilot 1002rp Server Hardware Installation NN44200 300 01 01 Standard 5 0 23 February 2007 Copyright 2007 Nortel Networks Nortel Networks Confidential 34 Chapter 4 Power supply installation Installing the second power supply module AC or DC Introduction One power supply module is shipped installed The second power supply module must be installed on site AC versus DC systems The power supply modules are similar in appearance for both AC and DC 1002rp servers The procedures in this section apply to both AC and DC 1002rp servers About the power supply module After the server is powered up later in this guide the power supply module LED indicates its status A green LED on the power supply module indicates that the module is working properly If the LED is unlit or red the module is failing or has failed A problem with the power supply module is al

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