Nortel Networks NN43001-122 User's Manual
Contents
1. LI New Maibox Erst name Initigls Last name 4 Completion George Daniel Name George Daniel Uger logon name User Principal Name oderiel umz0071 com naitel com z User logon name pre Wwindows 2000 gdaniel Password Confirm password sveeeeeee oveveeees F User must change password at next logon e tet a 5 Click Next to continue 6 Enter the alias for the mailbox user and select the mailbox location and policy settings as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure a new user mailbox for Microsoft Exchange Unified Messaging 21 f y New Mailbox 1 Introduction Mailbox Settings EI User Type Enter the alias for the mailbox user and then select the mailbox location and policy settings P User Information Alas E Maibox Settings los L New Mailbox Sarver L Completion KavaPes Storage group Fast Storage Group z Mailbox database Mattox Database I Managed folder maibox policy I Exchange ActiveSync maibay policy E3 Messaging tecords management is a premium feature and requires an Exchange Enterpise Client Access License CAL jem sto i ea 7 Click Next to continue 8 The Configuration Summary for the current user mailbox is displayed as shown in the following figure Review for2. Hep z start 3 WO Ey exchange Manageme Z Document WordPad j MWI Service Arinistrati nDeckicn 2 PO SPW to am Optionally you can right click the selected user mailbox and choose Remove from the list of menu options End Note When you remove a user mailbox all associated user Exchange data is marked for deletion and the associated user account entry in the Active Directory is deleted Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Remove a dial plan 49 Remove a dial plan This procedure details the required steps for removing a UM dial plan Note Before you can remove a UM dial plan you must remove any existing associations with other UM components such as UM mailbox policies Unified Messaging servers or UM IP gateways Procedure 3 Removing a dial plan Step Action 1 In the Exchange Management Console select Organization Configuration gt Unified Messaging 2 Select the appropriate UM dial plan and click Remove on the action pane to remove the dial plan as shown by the following Bi exchange Management Console RS ea Me A cree CoCo Oe eC eC Cee ee onde i e ee eee et 3 Microsoft Exchange ction Unified Messaging CS1K_pP_nLs a NODE1972 NODEZ63S F X Remove Node229 a Server Configuration es 4 orvets associated No gateways
3. Core Equipment Peripheral Equipment IP Network rv Maintenance and Reports Media Gateways Zones Host and Route Tables Network Address Translation Nv QoS Thresholds Personal Directories Interfaces Engineered Values Emergency Senices Geographic Redundancy Software Customers Routes and Trunks Routes and Trunks D Channels Digital Trunk Interface Dialing and Numbering Plans Electronic Switched Network Flexible Code Resiriction Incoming Digit Translation Phones Templates Reports Properties Tools Backup and Restore Call Server Initialization Date and Time Logs and reports Security Passwords Policies Login Options IP Telephony Node Node ID 1111 Telephony LAN TLAN Node IP address 192 168 0 100 Embedded LAN ELAN gateway IP address 192 168 0 1 Embedded LAN ELAN subnet mask 255 255 255 0 Voice LAN TLAN subnet mask 255 255 2520 VGW and IP phone codec profile Q0S LAN configuration SNIP Virtual Trunk Network Health Monitor configuration H323 GW Settings Firmware SIP GW Settings SIP URI Map SIP CD Services SIP CTI Services Microsoft Unified Messaging MWI Application DN 2201 WWI Dialing Plan COP v Unified Messaging Softkeys Enabled 7 Subscriber Access Subscriber Access Number 1 2201 Auto Attendant Auto Attendant Number 1 2202 Cards Paa Signaling Servers Save and Transfer Cancel The acceptable data
4. 2008 2 55 46 PM HWE RCVIISY NOOL NV TMA WANE UY 29 YCCSUBZJOZWAUY 29TEAARAA27ESGV 1 SSB IUZLGRMGAHA AQAAAMKURVAMBMAC RIGYS YOCBOXICOAAAAARAAE Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 54 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 On the Unified Messaging User Properties screen uncheck MWI Service Enabled to disable MWI service for the user End Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks All Rights Reserved Release Release 5 5 Publication NN43001 122 Document revision 02 04 Document release date 24 October 2008 To provide feedback or to report a problem in this document go to www nortel com documentfeedback www nortel com Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF
5. Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 12 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging automatically result in load sharing of access to Microsoft Exchange Unified Messaging services by users in the network Operational Considerations Considerations specific to Microsoft Exchange Server 2007 are as follows e The only supported codecs are G711 and G723 e RFC2833 is required for DTMF digit transmission to the Exchange Server e Exchange Server 2007 must always be configured as a static endpoint on the NRS as Registration is not supported e The Fax on UM capability is supported e Geomant Message Waiting Indicator MWI 2007 is a required add on for MWI functionality e Microsoft Outlook 2007 is required e Exchange Server 2007 requires the use of x64 processors e For the Play on Phone option to function the default Outlook data file used must be of type ost If the default Outlook data file is of type pst the Play on Phone option will not be available e Calling a non Exchange user using the Auto Attendant functionality is not supported by Microsoft Exchange Unified Messaging e Due to known issue concerning support of Payload 101 for RFC2833 intermittent DTMF issues will be experienced with PC based clients e Interoperability with BCM SRG and CS 2100 over H 32
6. George Daniel o 2 Exchange Management Shel command completed New Mailbox Name George Darvel Alias gdaniel OrganizationalUnit um20071 corp nottel com Users UserPrincipaiName odaniel um20071 corp nattel com SamAccountN ame gdaniel FastName George Initials LastName Daniel Password System Security SecureString ResetPasswordOnNextLogon false Database ON Mailbox Database CN Fist Storage Group CN InformationStore ON KOVZP46 CN Servers CN E xchange Administrative Group FYDIBOHF23SPDLT LON Administrative Groups CN First Organization CN Microsoft Exchange CN Services CN Conligusation DC um2007 DC cop DC notel0C com Elapsed Time 00 00 01 Select Cirle to copy the contents of this page Back Finish soel End Enable a new user mailbox for use with Microsoft Exchange Unified Messaging The following section details the required steps for the enabling an existing user mailbox for use with Microsoft Exchange Unified Messaging Enabling a user mailbox for use with Microsoft Exchange Unified Messaging Step Action 1 From the Exchange Management Console select Recipient Configuration gt Mailbox Right click the specific user mailbox to be enable in the followi d and select Enable Unified Messaging as shown ng figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 Copyri
7. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure Geomant Message Waiting Indicator MWI application 35 The Geomant MWI Service Web page can be opened on the local server using the link https localhost MWISrvAdmin Note The Geomant MWI Service Web page can also be accessed from a different non local system by replacing localhost with the IP Address of the server on which the MWI application has been installed The Geomant MWI Service Web page appears as shown in the following figure Figure 5 Geomant MWI Service Web page gt PRODUCT INFORMATION SIMANNNIN s Administration Product Mame MAI SERVICE FOR EXCHANGE 2007 iM Service r J i 18551 H e r E3 Configuration Company Name GEOMANT ENTERPRISE SOLUTION i Status Engine Active Directory WebPage GEOMANT ENTERPRISE SOLUTION Exchai SIP Gateway L LMapping Rules E in Formation 46 2007 8 33 57 PM i r G Historical Report r A L PBX A iB GSM Access i Event History 5 To configure MWI licenses for each SIP gateway through which MWI notifications will be sent click on the SIP Gateway option of the Geomant MWI Service Web page as shown in the preceding figure Enter the appropriate values for each SIP ga
8. Virtual Terminals Bookmarks Edit System Alarms Maintenance Core Equipment __SaveandTranster Cancel Peripheral Equipment 1P Tetophoryy Node twork Sars Media C Node ID 1 UNY Cr Seeger E S Telephony LAN TLAN Node IP address 1921635510 Host and Route Tables SES San eee Network Address Transtation N Embedded LAN ELAN gateway IP address 192 168 55 Mh Faddere Embedded LAN ELAN subnet mask 25 0 Personal Directories gt 0 interfaces Engineered Values Voice LAN TLAN subnet mask 255 255 254 0 Emergency Semices piora VGW and IP phone codec profile Customers QoS Routes and Trunks LAN configuration Routes and Trunks D Channels e SNIP Digtal Trunk interface Virtual Trunk Network Health Monitor configuration Dialing and Numbering Plans Electronic Switched Network ION Seas Network Routing Service Firmware Flexible Code Restrichon i Settings incoming Digit Transtation meon Toots SIP URI Map Backup and Restore SIP CD Services Date and Time Logs and reports SIP CTI Services Security Microsoft Unified Messaging Passwords g Policies Cords Aaa le Opton ae he nn Signaling Servers Add Save and Transter Cancel Mandatory fields of current configuration A Node can be imported and its parameters edited to interact specifically with Microsoft Exchange Unified Messaging Import and edit a Node for Microsoft Exchange Unifi
9. and MWK directly The key mapping for the softkeys is static and consists of the following options e Play e Delete e Call e Stop e Unread e Reply e Compose e Forward e Info Allowing calling party numbers to update while leaving message If a call is modified after reaching the Exchange 2007 UM Server the calling party number is modified as well To ensure that voice messages left will have the correct calling party information calling party number information must be updated to the Exchange 2007 UM Server by generating a SIP INFO message with new content type header text source party This SIP INFO message is then delivered to the Exchange 2007 UM Server allowing any voice messages left there to reflect the correct calling party caller information To enable this functionality of the SIP INFO message the following changes must be made on the Exchange 2007 UM Server e Inthe GlobCfg XML file set the SourcePartylnfoEnabled flag to true e Both the Microsoft Exchange Speech Engine and the Microsoft Unified Messaging Services must be restarted Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 45 Disable a user mailbox The following section details the required steps for removing all Exchange mailbo
10. assodated E Properties 2 Recipient Configuration i No oe ed t 3 Mato phe tons R Distribution Group EY Mai Contact 8 Disconnected Maibor BS Toobox Banj O eB Et Exchange Manageme Z Document WordPad j nba a Calne Optionally you can right click the UM dial plan and select Remove from the list of available options 3 Click Yes to confirm the removal of the selected UM dial plan Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 50 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Microsoft Exchange Fa Are you sure you want to remove CS1K_DP_TLS End Disable Operator Assistance feature This module details the required steps for disabling Operator Assistance feature functionality provided by the UM Auto Attendant The UM Auto Attendant can be disabled if an auto attendant is disabled no incoming calls will be answered Procedure 4 Disabling the UM Auto Attendant Step Action 1 In the Exchange Management Console select Organization Configuration gt Unified Messaging 2 Select the appropriate UM Auto Attendant and click Disable on the action pane to remove the dial plan as shown by the following Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 U
11. entries for the Subscriber Access Auto Attendant and MWI DN information fields are as follows e Subscriber Access Number This is a numeric field for up to 32 digits e Auto Attendant Number This is a numeric field for up to 32 digits e MWI Application DN This is a numeric field for up to 32 digits Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks NN43001 122 02 04 24 October 2008 Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 41 Adding modifying or deleting Subscriber Access Numbers for a Microsoft Exchange Unified Messaging Node The following procedures detail the steps to add modify or delete the Subscriber Access Number information for a Node interacting with Microsoft Exchange Unified Messaging Add new Subscriber Access Number information Step Action 1 Log on to Element Manager with a valid User Account 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page 3 Expand the Microsoft Unified Messaging 4 In the space provided add information for up to five Subscriber Access Numbers by clicking Add and saving the configuration The Add button becomes inactive after the fifth entry End Modify Subscriber Access Number information Step Action 1 Log on to Element Manager with a valid User Account 2 Navigate to the Edit page of
12. in order from User 1 User 2 and User 3 the messages are replayed in the order of User 3 User 2 User 1 e Fora voice mail message that is a reply to an earlier voice mail message the reply message is played before the playback of the original message e If there is only one voice mail message waiting for the user it is not possible to undelete that voice mail message once it has been deleted Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 14 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging e Voice mail messages that have been listened to will continue to register as a new message until the next option is used e When a user dials the Auto Attendant number with speech enabled and does not provide a name Auto Attendant repeats the prompt for a name three times After the third prompt the call is forwarded to the operator automatically CS 1000 set configuration This section details appropriate set configuration to provide operation for Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Required class of service configurations are as follows e CFXA Call Forward External Allowed e FNA Call Forward No Answer Allowed e HTA Hunting Allowed e CLS Trunk Call Access Restriction Unresricted MWA Message Wa
13. of the call e If Microsoft Unified Messaging system usage differs from the call model described for the purpose of SIP trunk table calculations it is the responsibility of the customer to monitor the actual usage of the system and ensure that there are sufficient SIP trunks available for use Number of Typical Typical BH Erlangs Number of Number of Number of UM Users BH Call ccs 36 SIP Trunks SIP Trunks SIP Trunks Duration Erlang B Erlang B Erlang B seconds P05 Grade P01 Grade Non blocki of Service of Service ng 200 feo soo rear e e Je C so w0 fo fe fe foo oooi o0 feoo000 Jaooo ea ee fos fm t Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 16 Communications Server 1000 with Mic r 1000 Communication Server 1000 with Microso 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks 17 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging For the tasks and procedures associated with configuring Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging please refer to the sections that follow Configure a new user mailbox for Microsoft Exchange Unified Messaging page 18 Enable a new user mailbox for use with Microsoft Exch
14. open the Exchange Management Shell Right click on the dial plan and select Properties from the list of the available options Optionally you can click on the properties menu in the action pane as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks NN43001 122 02 04 24 October 2008 Configure the Operator Assistance feature 31 ij Exchange Management Console amp unified Messaging SA AA Sunk Test Busan Per T e eg E oocanert wer ad Bonn serve Ades The Attendant properties window appears Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 32 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging UM_Attendant Properties Eq General Greetings Times Features Key Mapping Dialing Restrictions IV Allow calls to users within the same dial plan IV Allow calls to extensions Select allowed in country tegion rule groups from dial plan ep Add Select allowed intemational rule groups from dial plan of add Cancel Apply Help Select Allow calls to extensions under Dialing Restrictions and click OK 3 Add an attendant number on the properties w
15. 3 causes speech path issues due to non handling of RE INVITE requests by Microsoft Exchange Unified Messaging Server Considerations specific to the Geomant MWI Application are as follows e Ina Main Office Branch Office MO BO environment MWI functionality is provided in either Normal or Local mode as MWI is not supported as multiple instances in the same domain e Ina Geographic Redundant System environment MWI functionality is provided in either a Primary Call Server PCS or a Secondary Call Server SCS system as MWI is not supported as multiple instances in the same domain Considerations specific to the Communication Server 1000 are as follows e Only CDP dialing is supported between the home CS 1000 and the UM Server users dial in to the home CS 1000 using any configured Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Overview 13 dialing plan to access services provided by Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging e Configuration of the voice mail soft key cannot be changed if there is a combination of CallPilot and Microsoft Exchange Unified Messaging voice mail users on a single node A recommended deployment solution would be to have CallPilot users and Microsoft Exchange Unified Messaging users associated with separate Line TPS node
16. ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners NORTEL
17. Enter the telephone number to associate Add Ede LK ca av Her _ 5 Select Server Configration gt Unified Messaging and right click the server name for which your newly created Dial Plan is intended Select Properties as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 28 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 6 Add the configured Dial Plan under the UM Settings tab as shown in the following figure peen asnna nesns 7 Click OK 8 Specify the SIP Gateway name and IP address Signaling Server node address for the current Dial plan as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure a new Dial Plan for Microsoft Exchange Unified Messaging 29 Figure 4 Configuration screen for new UM IP Gateway ea New UM IP Gateway E New UN Gateway New UM IP Gateway T Congleton hia racer het pou cnet a UM P petom ias uon by Micronet Echon Untied be by eo gamay pper Ge connecter batman a phyaca gemt oF Mase ND Erm E g E 20 Beanie 1921681010 F Ey cndited donan nam
18. N43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Overview 11 A A Exchange Server 2007 Geomant MWI Multiple Microsoft Exchange Unified Messaging servers on a single network Multiple Servers can be configured for a single network to ensure the effective handling of potential issues caused by challenges of e Capacity Each Microsoft Exchange Unified Messaging Server is capable of supporting a maximum of 200 total concurrent combination of inbound and outbound calls In larger customer networks that need to support a higher volume of concurrent calls additional Microsoft Exchange Unified Messaging Servers can be configured in the same network so that users can be load balanced e Redundancy An additional Microsoft Exchange Unified Messaging Server can be configured as a redundant server in a network by utilizing the Least Cost Routing Mechanism on the Network Routing Service NRS configuring an additional Microsoft Exchange Unified Messaging Server provides a greater measure of fault tolerance for the services provided allowing a continuation of those services in the event of system failure e Geographical location If network systems are located across multiple geographic locations Microsoft Exchange Unified Messaging Servers can be implemented in such a way that they are both local and specific to each location Configuring multiple servers in this way would Nortel Communication Server 1000
19. NORTEL Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Release Release 5 5 Document Revision 02 04 www nortel com NN43001 122 Nortel Communication Server 1000 Release Release 5 5 Publication NN43001 122 Document release date 24 October 2008 Copyright 2008 Nortel Networks All Rights Reserved Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents New in this Release 5 Other 5 Revision History 5 How to get help 7 Contents 7 Getting help from the Nortel web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distributor or reseller 8 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 9 Overview 9 Multiple Microsoft Exchange Unified Messaging servers on a single network 11 Operational Considerations 12 Microsoft Exchange Unified Messaging opera
20. Unified Messaging Figure 2 Dial Plan General tab amp Unified Messaging UM Cad Mars M P Gatemays UM Maddox Policies UM Auto Attendants Senne Daigae op Ammos Gom Sbworbe Acces OulCotee Fasusi ipd bemoeth ay Assocated UM servert STSNTEDA Atsocated UM IP gwena BTSNTOCSOAGI BTSNTOCH MMT CHT URA ype SP URE Numba of dgs in treestercer 4 Mosted Mi 2008 14 00 4 F Sand a pordabreny reper massaga debvary lay 1 Alon vaen to receive janes YAP secur p n Sam A E Dhage Manageme 9 E seosed antimecses icanon u EDF ver 4 Click the Subscriber Access tab Specify the Welcome Greeting Informational announcement value and the Subscriber Access and Call Answer number to be associated with the new Dial Plan Click Apply and then OK to accept as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure a new Dial Plan for Microsoft Exchange Unified Messaging 27 Figure 3 Dial Plan Subscriber Access tab S1000_NodeA Properties xj Features Settings Dialing Rule Groups General Subscriber Access Dial Codes Welcome Greetings Welcome greeting Use defauk greeting Modity Informational announcement Informational announcement is disabled Modify Associated Subscriber Access Numbers
21. accuracy and click New to create the user mailbox li New Mailbox E Introduction New Mailbox I User Type When you click New the following mailbox wil be created PI User Information Configuration Summary Pi Mailbox Settings J George Daniel aj E New Mailbox aa i Mailbox type User Mailbox LJ Completion Organizational unit um2007 corp nortel com Users Fitst name George Last name Daniel User name Gecege Daniel User logon name User Principal Name gdariel um20071 corp nattel com User logon name pre Windows 2000 gdariel User doesnt need to change password at next logon Alias adsrie Server KOVZP46 Storage Group First Storage Group Mailbox Database Mailbox Database Select Cul C to copy the contents of this page a aa O n Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 22 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 9 The completion screen of the New Mailbox Wizard appears Click Finish 1 Introduction User Type User Information PI Mailbox Settings Pi New Mailbox P Completion to exit as shown in the following figure Wy New Mailbox Completion The wizard completed successful Click Finish to close this wizard Elapsed time 00 0001 Summary 1 tem s 1 succeeded 0 failed teh
22. ange Unified Messaging page 22 Configure a new Dial Plan for Microsoft Exchange Unified Messaging page 25 Configure the Operator Assistance feature page 30 Install Geomant Message Waiting Indicator MWI application page 33 Configure Geomant Message Waiting Indicator MWI application page 34 Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager page 38 Allowing calling party numbers to update while leaving message page 44 Disable a user mailbox Note Throughout this document screen captures of third party software are included for the purposes of illustration only While the screen captures in this document are believed to be accurate and reliable in their depiction of third party software used in conjunction with this feature the information is subject to change without notice Therefore Nortel presents all third party screen captures in this document without express or implied warranty with regard to their complete accuracy Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 18 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure a new user mailbox for Microsoft Exchange Unified Messaging The following section details the required steps
23. ange Unified Messaging services on the CS 1000 The Edit page of the Element Manager Nodes Servers Media Cards configuration page has a new configuration tab Microsoft Unified Messaging The Microsoft Unified Messaging tab is used to add Microsoft Exchange Unified Messaging numbers that have been defined for use with Subscriber Access and Auto Attendant and also to configure MWI DNs and Dialing Plans Up to five Subscriber numbers and five Auto Attendant numbers can be configured These numbers can be added modified or deleted using the functions of the Microsoft Unified Messaging tab Configure a Node in Element Manager for use with Microsoft Exchange Unified Messaging Access to all parameters for configuration of a node for interaction with Microsoft Exchange Unified Messaging are found under IP Telephony Node section of Edit page for Nodes Servers Media Cards as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 39 Figure 8 Configuring a Node for use with Microsoft Exchange Unified Messaging IP Telephony Node NORTEL CS 1000 ELEMENT MANAGER Help Logout Home Manages 192 1 Links Sysiem P Network Noge ston P Telephony Node O 1 Eat
24. ck access to software documentation bulletins and tools to address issues with Nortel products From this site you can e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment e open and manage technical support cases Getting help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support web site and you have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 8 How to get help Outside North America go to the following web site to obtain the telephone number for your region www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com Getting help through a Nortel distributor or reseller If you purchased a
25. e FOON A Eug natant copay com Dwain e e E Ji a Gd oian u setecned o dela hurt gop wll be erod io aroase His naw LM P gaent to the weciied ds pin Emo dd pin a mieced shat gno mat be sje joc anwa 9 Specify Auto Attendant name and number for the new UM Dial plan The Auto Attendant Configuration number is provided for the UM Dial Plan configured as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 30 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Unt Da Plane UN IP Garren UM aiton Pate UM Aute itanim T Aa New UM Asto Attendant The scad hates po oeae a rem UM aaa sendas ph tex une by Micasa Exchange Jrd Massagno Va tat arae a rapa bos han AA arad aancha Pa AA wh a dat phar oxy car as erm the maraen anea of anban Pat aes well wom bs access tema F Qose an amint n mdd I Caga nts sten m m ganch etiet b f ym _ c j End Configure the Operator Assistance feature To configure the Operator Assistance feature to be used with a configured UM Dial Plan perform the tasks in the following procedure Configure the Operator Assistance feature Step 1 Action After providing the operator assistance number in Dial Plan and Mailbox users
26. ed Messaging interaction Step Action Log on to Element Manager with a valid User Account 2 Navigate to the Nodes Servers Media Cards page 3 Launch the Import Node Files page and import the node to be configured for use with Microsoft Exchange Unified Messaging and edit the imported node by navigating to the Edit page of that node 4 Configure the Unified Messaging parameters for the node by expanding the Microsoft Unified Messaging section and saving the changes For more information see Configure Subscriber Access Auto Attendant and MWI DN information page 40 End Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 40 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure Subscriber Access Auto Attendant and MWI DN information Opening the Microsoft Unified Messaging tab of the Edit page for Nodes Servers Media Cards allows the Subscriber Access Auto Attendant and MWI DN information to be configured These configuration parameters once expanded appear as shown in the following image Figure 9 Subscriber Access Auto Attendant MWI DN and Voice mail softkeys configuration parameters NORTEL CS 1000 ELEMENT MANAGER Common Manager Home Links Virtual Terminals System Alarms Maintenance
27. efaut Pokey Browse Atomaticaly generated mailbox extension Manually entered mailbox extension 45000 PIN Settings Automatcally generate PIN to access Outlook Voice Access Manually specily PIN ool IT Require user to reset PIN at first telephone logon 3 Unified Messaging is a premium feature and requires an Exchange Enterprise Chent Access License CAL to enable for the mailbox mmj a c 3 The completion screen of the Enable Unified Messaging Wizard appears Click Finish to exit as shown in the following figure aaa Lo Enable Unified Messaging i n Enable Unified Completion Messaging The wizard completed successfully Click Finish to close this wizard EI Completion Elapsed time 00 00 04 Summary 1 Rem s 1 succeeded 0 faled A George Daniel O eted 2 Exchange Management Shell command completed 8631 del 4 3ca3 43ed 83t2 1302f1bae76b Enable UMM aibox Pin 653455 ee false UMMailboxPolicy CS1000_NodeA Default Policy Extensions Elapsed Time 00 00 01 Select Ctrl C to copy the contents of this page to _ e e a End Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25 Configure a new Dial Plan for Microsoft Exchange Unified Messaging The foll
28. er Account 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page 3 Expand Microsoft Unified Messaging 4 Configure the proxy DN for the MWI application and save the configuration End Select MWI Dial Plan type The following procedure details the steps for selecting the desired MWI Dial Plan type for a Node interacting with Microsoft Exchange Unified Messaging Note Currently the available dial plan types are restricted to CDP and UDP only Select the desired MWI Dial Plan type Step Action 1 Log on to Element Manager with a valid User Account 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page 3 Expand the Microsoft Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 44 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Select either CDP or UDP for the MWI Dial Plan type and save the configuration End Voice mail softkeys configuration The use of Exchange UM softkeys on IP phones 11XX 12XX 2007 2004 2002 is enabled through Element Manager by selecting the Unified Messaging Softkeys Enabled checkbox under Microsoft Unified Messaging In addition the Inbox key of each of the phones can be configured to access the Subscriber Access DN
29. for the configuration of a Microsoft Exchange Unified Messaging mailbox Configuring a user mailbox for Microsoft Exchange Unified Messaging Step 1 Action From the Exchange Management Console select Recipient Configuration and right click on Mailbox Select New Mailbox to start the New Mailbox Wizard Teim GN Ta Ahem N Teret ED ee tat teuan Ue Matr ree Adee 7D C Ure Matem E om The opening screen for New Mailbox Wizard appears Select User Mailbox and click Next as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks NN43001 122 02 04 24 October 2008 Configure a new user mailbox for Microsoft Exchange Unified Messaging 19 figure 4 Enter account information for the mailbox user as appropriate as shown in the following figure Nortel Communication Server 1000 E Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 i 24 October 2008 Copyright 2008 Nortel Networks 20 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging a New Mailbox EI Introduction User Information Enter the user name and account information P User Type E User Information Qiganizational unt D Mailbox Settings umZO07r comp norel com Usere Browse
30. ght 2008 Nortel Networks 24 October 2008 Enable a new user mailbox for use with Microsoft Exchange Unified Messaging 23 kes4500 kcs4503 Lcss005 kcs5009 Les5S02 kc37005 Lesudp User Malbos nodeal tS User Malbos nodeal O16 User Malbos nodeal lt User Maibos nodeal 100 User Malbos nodealt0t User Maibos rodeb2018 User Malbos nodeb2m s User Malbos rash 2 The Enable Unified Messaging Wizard appears as shown in the following figure Configure the Unified Messaging Mailbox Policy and PIN options as appropriate for use on your network and click Enable Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 24 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging G Enable Unified Messaging p Enable United Enable Unified Messaging Messaging The selected mailbox wall be enabled for Unitied Messaging Upon completion an email E Completion message veil be sent to the mailbox notifying the user that they have been enabled for Uniied Messaging The message wil include the PIN and the number to dial to gan access to their mailbox By default an extension number and PIN are automatically generated You can also manually specify an extension number and PIN Untied Messaging Mailbox Poboy ES1000_NodeA D
31. hange Auto Discovery Feature must be configured on the domain Please refer to the Setting up E12 Autodiscover document present in the downloaded documentation package e As part of Exchange Auto Discovery configuration a Certificate Authority Server must be configured in the domain For installation instructions please refer to http www tacteam net isaserverorg vpnkitbeta2 installenterpriseca htm e On the Active Directory used to start the MWI service a user must be configured with permissions similar to that of the Administrator Installation of Multiple MWI applications It is possible to install and configure multiple instances of the MWI application on the same network to accommodate a larger number of users Users configured on the Exchange Server are distributed between the available instances of the MWI application to provide effective MWI notification Note Due to a limitation of the Geomant MWI application a user cannot be configured to receive MWI notifications from more than one MWI application A document describing the steps for a manual installation of the MWI application software can be found in the documentation package downloaded at http mwi2007 com gt downloads gt documentation package Configure Geomant Message Waiting Indicator MWI application Following the successful installation of the MWI application you are able to configure the MWI application by means of the Geomant MWI Service Web page
32. indow under the General tab enter the DN number for the auto attendant click Add and then OKto add Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Install Geomant Message Waiting Indicator MWI application 33 ajemangin Coase 82 BALI Lal call malt act z oe SS See e OT AE a eaters ae amp unified Messaging TOS Mebane M Dis Plans UM IP Gateways UM Maibox Pokies UM Auto Attendants ol Chert Access 5 Unified Messaging j Server Configuration A Recipient Configuration z UM_Attendant Properties Gereral Greetings Times Featwes Key Mapping Dising Restrictions gum Status Enabled Associated dal plan byw_cdp Modiied Monday June 16 2008 1 40 38 AM Extension number to associate x I Usethe DTMF fefbeck auto attendant Pepaeeeattoersatheemntreconeenemnneennannennes poe Diet Wh Et exchange Manageme Z Document WordPad E MWI Service Adrinestrati 2 foam 3 36 PM After dialling the number the prompts for Auto Attendant service are heard by the user End Install Geomant Message Waiting Indicator MWI application Note The MWI 2007 software is a third party software developed by Geomant Information on Geomant and MWI 2007 is provided in this documentation for ease of reference only Nortel does not se
33. isten to forward or reply to voice mail messages and call the sender of the voice mail Listen to calendar information Access or dial contacts stored in the global address list or ina personal contact list Accept or cancel meeting requests Set a voice mail Out of Office message Set security preferences and personal options Auto Attendant Provides a set of voice prompts that provides access to the Microsoft Exchange Unified Messaging system by external users Using the Auto Attendant the external user navigates the menu Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 10 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging structure using either the telephone keypad or speech inputs to place a call to a user or to locate a user for the purpose of placing a call to that user In addition the Auto Attendant gives system administrators the ability to perform the following functions Create a customizable set of menus for use by external users Define informational greetings business hours greetings and non business hours greetings and greetings for holiday schedules Add instructions for callers describing how to search the organizational directory and how to connect to a specific user by means of their extensi
34. iting Indicator Allowed Both FDN Call Forward No Answer DN and Hunt Hunt DN must be set to the value for the configured Subscriber Access DN SIP provisioning guidelines This section details the SIP provisioning requirements for operations on Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Assumptions e Call model and traffic rate calculations are based on the assumptions provided by Microsoft for a typical heavy user as described at the following URL http msexchangeteam com archive 2006 08 14 42 8677 aspx e Asingle Microsoft Unified Messaging server can have up to 3000 heavy users associated with it e All Microsoft Unified Messaging messages are received by telephone using an SIP Trunk and not using Microsoft Exchange Client which does not use an SIP Trunk e The use of Auto Attendant for Thru Dial and other custom voice menu services makes the following assumptions Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Overview 15 Menu selection and call transfer time is 30 seconds with a completed call duration of 180 seconds Busy Hour BH Auto Attendant usage is 0 35 calls per hour for each Microsoft Unified Messaging user e Auto Attendant operation requires the usage of two SIP trunks which remain in use for the duration
35. ll warrant or provide operational support for Geomant s MWI 2007 software product nor warrant the accuracy of MWI 2007 descriptions contained in this document Customers using this document are strongly recommended to obtain the most recent MWI 2007 documentation from Geomant The Message Waiting Indicator MWI functionality of Microsoft Exchange Unified Messaging is not provided through Exchange Server 2007 Geomant MWI a third party vendor application is an add on application for use with Exchange 2007 Server and is used to provide all notifications of new incoming messages to user telephones associated with a voice mail account on the Exchange Server 2007 Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 34 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Each implemented instance of Geomant MWI is capable of providing message waiting indications for 2500 users and has a 10 minute built in timer for user notification time out purposes Detailed procedures to be used in the installation of the Geomant MWI application are available for download at http mwi2007 com gt downloads gt documentation package Note Before attempting to install Geomant MWI be aware of the installation prerequisites as described by the following e Exc
36. m the list of available options End Disable MWI service for a user phone set This module details the procedure for disabling MWI service access on a user phone set Procedure 6 Disabling MWI service for a user phone set Step Action 1 Access the Geomant MWI Service Web page For more information about accessing the Geomant MWI Service Web page see Configure Geomant Message Waiting Indicator MWI application page 34 2 Select Administration gt MWI Users Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Disable MWI service for a user phone set 53 Z MWI Service Administration Microsoft Internet Explorer ee CURRENTLY AVAILABLE UNIFIED MESSAGING USERS Sener e Retresnnom e tes tine BO 150 800 seconds Colunn s visibility al default user Users 0 5 2107 ALAIN UMQ007 ACORP NORTELCOM mwona NOTSET UNSPECIFIED 2107 GAR Y UNQ0O7 ACORP NORTELCOM 3211 NODE A NOT SET UNSPECIFIED See Na UN007 A CORP NORTEL COM 3450 NODE_A NOTSET UNSPECIFIED Bee es 3 Select a user from the list The Unified Messaging User Properties page appears Z MWI Service Administration t Internet Explorer 2 Search i Favotes gt 22 Address E https 197 11 11 58 169 MWISrvAdming 7ASI2008 25547 PM A 718
37. n20074 corp nort Qery n20073 corp nort msec2210 um20074 cor math um2007a corp nort ni um2007a corp ncetel user 1 um20078 corp nor user2 un20074 corp nor ies from the Windows user object and mark the mailbox Yes xchange properties al Are you sure you want to disable Matt W End Enable the user mailbox after disabling The user mailbox can be enabled after disabling it The following section details the required steps to enable a disabled user mailbox Procedure 1 Enabling the user mailbox after disabling Step Action 1 Add a new mailbox using the New Mailbox Wizard but select Existing users instead of New users when prompted for User Type For more information about using the New Mailbox Wizard see Configure a new user mailbox for Microsoft Exchange Unified Messaging page 18 2 Click Add A window appears displaying all existing users in the active directory 3 Select the disabled user mailbox as appropriate and click OK as shown by the following Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Remove a user mailbox 47 rn New Mailbox P berodtacton Uver Type D Ua tye Yau can create rem veer or select masing users tor wham you mart to Comal nawe pa Create malbores for Conpioter New wer R piinas You can ae
38. nified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Remove Operator Assistance feature 51 BBexchange Management Console Ba Toobox start 2 WO E exchange Manageme E Oocumert WordPad F MWI Service Administrati j 2 F Be 10 31 am Optionally you can right click the UM Auto Attendant and select Disable from the list of available options End Remove Operator Assistance feature This module details the required steps to follow for removing a configured UM Auto Attendant Procedure 5 Removing the UM Auto Attendant Step Action 1 In the Exchange Management Console select Organization Configuration gt Unified Messaging 2 Select the appropriate UM Auto Attendant and click Remove on the action pane to remove the dial plan as shown by the following Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 52 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging BBexchange Management Console 3 Microsoft Exchange 455 Onganization Configuration h Disconnected Mailbox Ba Toobox Wisan 2 WB fE Exchange Manageme E Oocument WordPad amp MWI Service Adinistrati Optionally you can right click the UM Auto Attendant and select Remove fro
39. on number Enable access for external callers to the operator For more information see Configure the Operator Assistance feature page 30 e Play on Phone Allows a Microsoft Exchange Unified Messaging enabled user to access a voice mail message through Outlook 2007 or Outlook Web Access and listen to the message over a telephone e Message Waiting Indication MWI Designed by Geomant the MWI application is an add on to the Microsoft Exchange Unified Messaging Server 2007 which provides support for MWI notifications to users connected to the Microsoft Exchange Unified Messaging Server For more information on the installation and configuration of the Geomant MWI application see Install Geomant Message Waiting Indicator MWI application page 33 and Configure Geomant Message Waiting Indicator MWI application page 34 Note The MWI 2007 software is a third party software developed by Geomant Information on Geomant and MWI 2007 is provided in this documentation for ease of reference only Nortel does not sell warrant or provide operational support for Geomant s MWI 2007 software product nor warrant the accuracy of MWI 2007 descriptions contained in this document Customers using this document are strongly recommended to obtain the most recent MWI 2007 documentation from Geomant Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals N
40. owing section details the required steps for the configuration of the Microsoft Exchange Unified Messaging Dial Plan Configure the Microsoft Exchange Unified Messaging Dial Plan Step 1 Action From the Exchange Management Console select Organization Configuration gt Unified Messaging gt New UM Dial Plan The New UM Dial Plan screen appears as shown in the following figure Figure 1 New UM Dial Plan screen VE New UM Dial Plan E New UM Dial Plan New UM Dial Plan Completion This wizard helps you create a UM dial plan for use by Microsoft Exchange Unfed rv Messaging A dal plan is a grouping of unique telephone extension numbers Name CS1000_NodeAl Number of digits in extension numbers 15 i Altet you create a new dial plan the dial plan must be added to one ot more UM servers before i will be used ws oes i r Enter the Dial Plan name and the number of digits used for the user extension expected Click New Right click the newly created Dial Plan and select Properties The Dial Plan Properties screen appears Click the General tab From the VoIP security drop down list select Unsecured as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks NN43001 122 02 04 24 October 2008 26 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007
41. s The voice mail soft key feature on the phone set assigns a unique key to each of the voice messaging functions e While operating with an MCS PC Client Microsoft Exchange Unified Messaging calls can not be placed on hold e The existing limitation on the NRS of multiple endpoints with the same static IP address is not supported This affects network environments where two CDP domains are configured to use the same Microsoft Exchange Server 2007 e The IP Softphone 2050 does not support RFC2833 therefore it can not be used with the Subscriber Access and Auto Attendant features of the Exchange Server 2007 e Ifa call originates from an H 323 endpoint CS 1000 BCM SRG and is tandem transferred by the CS 1000 to the Microsoft Exchange Unified Messaging Server using SIP the Subscriber Access and Auto Attendant feature can only be accessed by voice command and not by keypad DTMF as there is no support for RFC2833 over an H 323 network e If the far end does not support RFC2833 with a payload value of 101 the Play on Phone functionality is not supported e Calls forwarded by Integrated Call Director ICD to Microsoft Exchange Unified Messaging are not supported Microsoft Exchange Unified Messaging operational characteristics e When a Microsoft Exchange Unified Messaging enabled user plays back stored voice mail messages the order of playback begins with the last message recorded That is when voice mail has been received
42. se a nen uam oF select weing useri Tor vha you want be oesie new natbores Creare malbowe is 4 Click Next and follow the steps to add a new mailbox without changing current user account information End Remove a user mailbox This procedure details the required steps for removing a user mailbox Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 48 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Procedure 2 Removing a user mailbox Step Action 1 In the Exchange Management Console select Recipient Configuration gt Mailbox 2 In the action pane click Remove to remove the mailbox as shown by the following k TT gt ee Ble Action yew Hep Recipient Configuration um2007a corp nortel com EESC Actions Recipient Configuration o Matt W a O Dedie X Remove fa Move Mailbox E ig Enable Untied Messagi Manage Send As Perri Ta Manage Ful Access Per AanGEUNn2007a corp nat A Gary Longster gary User Mailbox garyBumZ007a coep ncet A ustin Lai treee2210 User Mabor MneecZ2 1OBuM20078 60 maktebue2007 neDun20072 corp nortel User Malbox user 1 um2007s corp nor ur user 2Pum20072 corp nor amp Properties
43. service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging enables interoperability between the voice service capabilities of Communication Server 1000 and the Unified Messaging solution provided as a component of Microsoft Exchange Server 2007 This interoperability provides the following capabilities Call Answering With call answering Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging is configured to answer incoming calls on behalf of a user by playing their personal greeting recording a voice message from the caller and submitting it for delivery to the user inbox as an e mail message Subscriber Access enables dial in access for users A subscriber dialing into the Microsoft Exchange Unified Messaging system accesses their mailbox using Outlook 2007 Voice Access enabling access using either a telephone keypad or voice inputs When dialed into the Unified Messaging system using a telephone a subscriber or user can perform the following functions L
44. ss to the user s mailbox HTTPS JK OVZP46 UN2007 R CORP NORTEL COMEVVS EXCHANGE A Sh 2005 UNSPECIFIED 47 2007 8 25 52 PM 46 2007 8 35 33 PM Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 38 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Additional notes on configuring CS1000 for MWI e The SIP DCH should be configured with MWI for the RCAP value LD 17 e User telephones should be configured with MWA Message Waiting Allowed Class of Service to receive MWI Lamp notification e The Node configuration page in Element Manager needs to be configured with information for both the MWI Application DN and the MWI Dialing Plan The configured MWI DN and MWI Dialing plan should be administered as a valid DN on the Call Server to ensure routing back to the SIP gateway this is required if the ISDN Facility Response is to be sent back to the SIP gateway For more information on configuring the MWI DN and MWI Dial Plan see Configure information for the MWI Application DN page 43 and Configure the Microsoft Exchange Unified Messaging Dial Plan page 25 Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager The following sections detail the use of Element Manager in configuring Microsoft Exch
45. t changes in the section Configure a new dial plan for Microsoft Exchange Unified messaging to support to support Communication Server 1000 Release 5 0 and Microsoft Exchange 2007 Unified Messaging Standard 02 03 This document is issued to reflect changes in technical content Standard 02 02 This document is issued to reflect changes due to CR Q01808992 Standard 02 01 This document is issued to support Communication Server 1000 Release 5 5 Standard 01 01 This document is issued to support Communication Server 1000 Release 5 0 and Microsoft Exchange 2007 Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 6 New in this Release r 1000 Communication Server 1000 with Microso r 2007 Unified Messaging Fundamentals Copyright 2008 Nortel Networks How to get help Contents This section contains information on the following topics e Getting help from the Nortel web site e Getting help over the telephone from a Nortel Solutions Center e Getting help from a specialist by using an Express Routing Code e Getting help through a Nortel distributor or reseller Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site www nortel com support This site provides qui
46. teway to be used The SIP Gateway configuration screen appears as shown by the following Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 36 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 6 SIP Gateway configuration screen T AREA _TORONTO_IP_GW TCP bd 5060 p Anea rcwnoson p om TOP Faso F E F fs I AREA_GALWAY_IP_GYY TCP p p m 5060 J L The installed MWI service can be enabled and configured on a per user basis with the SIP gateway to which the associated MWI notifications are to be sent To configure MWI for each user click the MWI Users option on the Geomant MWI Service Web page which causes the Unified Messaging User Properties screen to display as shown by the following Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure Geomant Message Waiting Indicator MWI application 37 Figure 7 Unified Messaging User Properties screen CN USER 2005 CN USERS DC UN2007 R DC CORP DC NORTEL DC CoM USER2005 USER2005 UN2007 R CORP NORTEL COM HTTPS JK OVZP46 UN2007 R CORP NORTEL COMEXCHANGEUSER2005 WebDAY acce
47. the Nodes Servers Media Cards configuration page 3 Expand the Microsoft Unified Messaging 4 In the space provided modify the configuration information as required for up to five Subscriber Access Numbers and save the configuration End Delete Subscriber Access Numbers Step Action 1 Log on to Element Manager with a valid User Account 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page 3 Expand the Microsoft Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 42 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Delete the required Subscriber Access Number s by clicking the Remove button and saving the configuration End Adding modifying or deleting Auto Attendant numbers for a Microsoft Exchange Unified Messaging Node The following procedures detail the steps to add modify or delete the Auto Attendant Number information for a Node interacting with Microsoft Exchange Unified Messaging Add new Auto Attendant number information Step Action 1 Log on to Element Manager with a valid User Account 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page Expand Microsoft Unified Messaging 4 In the space provided add information for
48. tional characteristics 13 CS 1000 set configuration 14 SIP provisioning guidelines 14 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 17 Configure a new user mailbox for Microsoft Exchange Unified Messaging 18 Enable a new user mailbox for use with Microsoft Exchange Unified Messaging 22 Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25 Configure the Operator Assistance feature 30 Install Geomant Message Waiting Indicator MWI application 33 Installation of Multiple MWI applications 34 Configure Geomant Message Waiting Indicator MWI application 34 Additional notes on configuring CS1000 for MWI 38 Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 38 Configure a Node in Element Manager for use with Microsoft Exchange Unified Messaging 38 Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure Subscriber PROHRA Ana pausas and shi DN information 40 bein set 52 Communication Server 1000 with Micro Copyright 2008 Nortel Networks New in this Release Other There have been no updates to the document in this release Revision History October 2008 May 2008 March 2008 December 2007 August 2007 Standard 02 04 This document is up issued to reflec
49. up to five Auto Attendant Numbers by clicking Add and save the configuration The Add button becomes inactive after the fifth entry End Modify Auto Attendant Number information Step Action 1 Log on to Element Manager with a valid User Account 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page 3 Expand Microsoft Unified Messaging 4 In the space provided modify the configuration information as required for up to five Auto Attendant Numbers and save the configuration End Delete Auto Attendant Numbers Step Action 1 Log on to Element Manager with a valid User Account Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 43 2 Navigate to the Edit page of the Nodes Servers Media Cards configuration page 3 Expand Microsoft Unified Messaging 4 Delete the required Auto Attendant Number s by clicking the Remove button and saving the configuration End Configure information for the MWI Application DN The following procedure details the steps to configure the MWI Application DN information for a Node interacting with Microsoft Exchange Unified Messaging Configure MWI Application DN information Step Action 1 Log on to Element Manager with a valid Us
50. x attributes from a user object in Active Directory without deleting the user object in Active Directory Disabling a user mailbox Step Action 1 In the Exchange Management Console select Recipient Configuration gt Mailbox In the action pane click Disable to disable the mailbox Optionally you can right click the selected mailbox and choose Disable on the pop up menu as shown in the following figure exchange Management Console Recipient Configuration Matt W Chert Access tab Transport oS Unfed Massagno S i Server Configation Racpent Configuration dh Mado R owon Gop Ma Contact B Decernected Matos A Todo w O ws XO renove ur E Move nabo JB Enable Untied essay oy anu soc rom Fey Marae Ful Acces Per parsons O mp Dison 9 WB E Shange Manageme F Doanent Worwed E JMW Server admeta 2 eva em 2 Click Yes to confirm the disabling of the user mailbox as shown in the following figure Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001 122 02 04 24 October 2008 Copyright 2008 Nortel Networks 46 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 47 11 58 169 Remote Desktop ES Microsoft Exchange hj Organization Configuration lt 4 Malbox sR Chent Access 1 Hub Transport op Unified Messaging H F Server Configuration absin u
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