Nortel Networks NN10300-009 User's Manual
Contents
1. See Resetting the Outbox page 69 Select Diagnostics See Testing the local mode page 47 Select Upgrade See Performing a firmware upgrade page 49 End Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 18 Displaying the menu Figure 4 IP Phone 2004 menu hierarchy 252 Help br 2 Inbox oe eee or not be Gesphayed Pattern 8 may share configurable System administrator Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Logging off 19 Follow this procedure to log off from the network Step 1 2 Copyright 2008 Nortel Networks Action From the main menu select Logoff Press Ok A confirmation screen appears Press Yes You are logged off from the system End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 20 Logging off EE Copyright 2008 Nortel Networks 21 Using the Audio menu Follow this procedure to view and edit your audio profile Local Area Network is an example of a profile datafilled by your administrator Use this menu to select the profile you wish to use Contact your administrator for recommended profiles Step 1 Copyright 2008 Nortel Networks Action From the main menu select Audio then select and open Audio Profile The Audio2. 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Resetting the Outbox 69 Select a number from the list Press Ok The Dial screen appears Press the down navigation key to select Store The directory submenu appears See Adding or editing a directory entry page 72 End Using the Outbox to make a call Follow this procedure to make a call from within the Outbox Step 1 Action Press the Outbox key The Outbox screen appears showing a list of the 10 most recent outgoing calls Select the number you want to dial Press Ok Select Dial The number is dialed End Resetting the Outbox Follow this procedure to delete the contents of the Outbox Step 1 2 Copyright 2008 Nortel Networks Action From the main menu select and open History From the History menu select Reset Outbox A confirmation screen appears Press Yes The calls in the Outbox are deleted You return to the previous menu End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 1 j the Outbox Copyright 2008 Nortel Networks 71 Additional features and controls Using the dialpad to enter text Follow this procedure to use the dialpad to enter text Use the Symbol key to enter special characters A flashing cursor appears in the display when you can enter text on the screen Step 1 Copyright 2008 Nortel Networks
3. 2008 Nortel Networks Copyright 2008 Nortel Networks Overview The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a local area network LAN through an Ethernet connection Functional components The IP Phone 2004 supports the following functional components e a handset e a speaker and headset connector for handsfree operation e a standard telephone keypad e call service keys Release Hold volume control and Mute e aliquid crystal display LCD area e navigation keys for scrolling through menu items the Inbox the Outbox and directory lists To use the IP Phone 2004 log on to the Communication Server 2100 IP Client Manager by entering a user name and password After log in the handset and keypad of the IP Phone operate in the same way as a standard Meridian Business Set MBS telephone With the correct permissions additional services and features can be accessed using the softkeys of the function display area The four softkeys located below the display area can consist of a Menu softkey and three feature softkeys The navigation keys can be used to select a particular menu option The three feature softkeys can be configured by your system administrator to activate features provisioned on the line without having to use the dedicated feature key The default Centrex features available on the softkeys are Transfer Forward and Conference For more information see Softkey fun
4. Action To enter text find the number key associated with the letter you want to enter and perform one of these actions e To enter the first letter press the key once e To enter the second letter press the key twice e To enter the third letter press the key three times The character appears on the display To enter special characters perform theses actions See Figure 5 Special characters page 72 for a list of available characters Press the Symbol soft key A list of symbols opens Scroll through the list and select a symbol Press Ok End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 72 Additional features and controls Procedure job aid Figure 5 Special characters Key 1 Nothing _ Key2 AA AA A EBC Cad dd ebcc2 Key3 DEEEEEFde f3 Key4 GHIII Il ghiiiii4 Key5 JKLjkI5 Key6 MNNOOOOOOGmni06666566 Key7 PQRSpaqrs7 Key8 TUUUUUVtu u vs Key9 WXYYPBZwxyypyz9 Key 10 amp 0123456 Using the directory Follow the procedures in this section to use the directory feature Navigation e Adding or editing a directory entry page 72 e Deleting an entry from the directory page 73 e Making a call using the directory page 74 Adding or editing a directory entry Follow this procedure to add an entry to the directory The directory stores a maximum of 16 entries Step Action 1 Press the directory key to access the dir
5. Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks IP Phone display 11 Quit Directory Message Inbox Outbox Services Expand to PC not used with the IP Client Manager e four call processing fixed keys Hold Goodbye Handsfree Mute e shared LAN access with a PC through the use of the Internet Switch Module splits the LAN drop into separate feeds for the phone and a PC e adjustable angle stand e headset jack with On Off key e handsfree microphone e automatic network configuration e hearing aid compatibility Not all features are available on all telephones Consult your system administrator to verify which features are available IP Phone display The IP Phone 2004 display is organized into 3 areas IP Phone display page 11 describes each area Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 12 Overview Figure 2 IP Phone 2004 display Soft labels Information bar M JRTEL METWORKS LI Sot iabers Jf Tf NILI Sot iaber2 1 LI Sot iaber4 LI Sot iabert 10 I Sott iabor 3 JC IL Sott iabero J four JE LILL context JJ LILI ete JI I time JIL UU DUI information area line o IIIC Lison ILILILILIL information area line 1 IIIC III information area tine 2 IL BOJE IL HIC TILL ONO Soft keys Stat
6. beside calls that arrive prior to the day of viewing If no name or number was extracted from the display a No Details message appears The display tags the calls in the Inbox with a phone icon to the left of the Inbox screen The off hook icon means that you answered the call whereas the on hook icon means that you missed the call See Figure 1 IP Phone 2004 page 10 for the location of the Inbox key Navigation e Accessing the Inbox page 64 e Viewing Inbox call information page 64 Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 64 Using the Inbox e Storing a number from the Inbox page 65 e Using the Inbox to make a call page 65 e Resetting the Inbox page 65 Accessing the Inbox Follow this procedure to access and use the Inbox Step 1 Action Press the Inbox key The Inbox screen appears showing a list of the 10 most recent incoming calls Select an item from the list and press Ok Perform one of these actions e Select Dial to call the number e Select Display to view call information e Select Store to store the number in the directory End Viewing Inbox call information Follow this procedure to view the information about a call in the Inbox Step 1 Copyright 2008 Nortel Networks Action Press the Inbox key The Inbox screen appears showing a list of the 10 most rece
7. exit the directory without saving the information End Deleting an entry from the directory Follow this procedure to delete an entry from the directory Step 1 Copyright 2008 Nortel Networks Action Press the Directory key The directory opens From the directory list select the entry you want to delete Press Ok The Directory menu opens Press the down navigation key until the Delete option appears Press Ok A confirmation screen appears Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 74 Additional features and controls 6 Press Ok and then press Yes to confirm the action End Making a call using the directory Follow this procedure to make a call from within the directory Step Action 1 Press the directory key to access the directory menu The directory opens 2 From the Directory list select the name or number that you want to call 3 Press Ok The Dial screen appears 4 Press Ok The number is dialed End Softkey functionality Softkey functionality allows access to a small subset of Centrex features on Nortel IP Phone 2004 softkeys located below the main display and to the right of the Menu softkey For an example see Figure 6 Softkeys on IP Phone page 75 The administrator has the ability to change enable or disable the softkeys The default features for these softkeys are Transfer Forward and Conference The soft
8. the History menu select Reset Inbox A confirmation screen appears 3 Press Yes The calls in the Inbox are deleted You return to the previous screen End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 67 Using the Outbox After you assign a feature key to the Outbox the IP Phone 2004 logs all outgoing calls to that DN The system logs the outgoing key number time and date If the duration of the call is longer than two seconds the system captures the display as it appeared when the call was made You can assign only one feature key to the Outbox The Outbox can store a maximum of 10 calls When the maximum is reached the oldest call is dropped Calls appear in the list in the order in which they were made with the most recent call at the top of the list View the logged calls by pressing the Outbox key The Outbox call display consists of a time or date stamp and a name or number A time stamp appears beside calls you make on the same day on which you view the Outbox A date stamp appears beside calls that were made prior to the day of viewing If no name or number was extracted from the display of the outgoing call the number dialed appears Use the navigation keys to scroll through the list The list does not wrap around See Figure 1 IP Phone 2004 page 10 for the location of the Outbox key Follow the procedures in this sectio
9. 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Resetting the feature key to the default settings 35 The selected key is now your Outbox key You return to the Options menu For more information see Using the Outbox page 67 End Resetting the feature key to the default settings Follow this procedure to reset the feature keys to the default settings Step 1 2 Copyright 2008 Nortel Networks Action From the main menu open the Feature menu From the Feature menu select and open Reset The Reset screen appears Press Yes The keys are reset to the default settings You return to the Feature menu End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 36 Using the Feature menu Copyright 2008 Nortel Networks 37 Selecting a language Follow this procedure to select your language preference Step 1 Copyright 2008 Nortel Networks Action From the main menu select and open Language A list of available languages appears Scroll through the list and select your preferred language Press Ok The terminal now displays text in the selected language Press Cancel You return to the main menu End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 ng a language Copyright 2008 Nortel Networks 39 Using the Time menu Follow procedures in this
10. 9 Using the Feature menu Follow this procedure to use the Feature menu You can add or edit feature key associations on your IP Phone 2004 Features are assigned by your system administrator so the features you have available may differ from those described in this user guide Changing the keys to which a feature is associated does not create new functionality Navigation e Using the Assign menu page 29 e Labeling a feature key page 32 e Using the Options menu page 32 e Resetting the feature key to the default settings page 35 Using the Assign menu Follow these procedures to use the Assign menu Defining the key type Follow this procedure to assign a key type to a feature key Each feature key can be defined in one of two ways Central or Local A feature key defined as Central can have a Centrex feature such as Call Forward assigned to it A feature key defined as Local can have a directory entry assigned to it By default all feature keys are defined as Central For further information about Centrex features see Nortel CICM Fundamentals NN10044 111 Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 30 Using the Feature menu Step 1 2 Action From the main menu open the Feature menu A list of the feature keys and their current assignments appears Select a key to change The Feature submenu appea
11. Conference calls This section describes features that enable conversations between more than two people Setting up a conference call The conference feature enables you to add up to five people to an established call either internal or external Follow this procedure to engage in a conference call 1 While on a call press the Conference key in the upper display Conf nd area to place the party on hold You receive a dial tone 2 Dial the number of the person you want to add to the conference call You can talk privately to the person you are a adding at this time to announce the conference E aaa 3 Press the Conference key a second time to conference all Cont Ged parties 4 Repeat the step to include up to a total of six people If you make a mistake dialing or the party does not want to be included in the conference Press the extension key on which the conference is being held and you will be reconnected to the conference Using the call join feature If you are talking with a person and have another person on hold on another line you can join both parties into a conference call Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 62 Conference calls 1 While on a call press the Conference key in the upper display Fud G area 2 Press the extension key that has the number of the person you acs Mii want to connect to your cur
12. NORTEL Nortel IP Phone 2004 User Guide CICM Release CICM 10 1 Document Revision 09 01 www nortel com NN10300 009 Garrier VolP Release CICM 10 1 Publication NN10300 009 Document status Standard Document release date 4 July 2008 Copyright 2008 Nortel Networks All Rights Reserved Printed in Canada the United States of America and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Business Made Simple and the Globemark are trademarks of Nortel All other trademarks are the property of their respective owners Contents New in this release 7 Features 7 Other changes 7 Overview 9 Functional components 9 Hardware features 10 IP Phone display 11 Connecting the IP Phone 2004 components 13 Before you begin 13 Logging on 15 Displaying the menu 17 Logging off 19 Using the Audio menu 21 Viewing and editing the default volumes 23 Viewing and editing the dialpad feedback 25 Adjusting the display contrast 27 Using the Feature menu 29 Using the Assign menu 29 Defining the key type 29 Assigning a directory entry to a feature key 30 Enabl
13. Profile screen appears Press Ok The Audio Profile screen appears If you have permission to edit your profile a check mark appears beside the profile name in the display If you have permission to edit your profile you can toggle between enabling and disabling the Audio Local Area Network functionality by pressing the down navigation key Press Ok to save the setting and return to the Main menu Press Cancel to return to the Audio Profile screen without saving your changes End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 22 Using the Audio menu L Copyright 2008 Nortel Networks 23 Viewing and editing the default volumes Follow this procedure to change the default volume of the handset headset handsfree speaker ringer or buzzer Step 1 2 Copyright 2008 Nortel Networks Action From the main menu select Audio From the Audio Menu use the up down cursor keys to select Default Volumes and press Ok You are now presented with a list of audio devices whose default volumes may be adjusted Use the up down cursor keys to find the device you wish to adjust and press Ok If you selected Handset or Handsfree another menu opens The selected audio device is listed on the screen and the current default volume setting is depicted in a bargraph display on the screen Press the right cursor key to increase the default volume level of the sel
14. Scroll through the list and select the entry to assign to the feature key 5 Press Ok A check mark appears beside that entry in the directory The number is dialed when you press the key End Enabling or disabling autoscroll If autoscroll is enabled the IP Phone automatically directs you to the screen for the active feature For example if your secondary Directory Number DN is configured on screen two and you receive a Call to that number the feature screens scroll to page two You can answer the call immediately without searching for the screen Follow this procedure to enable or disable the AutoScroll feature Step Action 1 From the main menu open the Feature menu 2 From the Feature menu select and open Assign The Assign menus opens 3 From the Assign menu select AutoScroll 4 Press Ok The AutoScroll screen appears 5 Perform one of these actions e To enable autoscroll select Enable e To disable autoscroll select Disable 6 Press Ok A check mark appears beside the option you selected You return to the Assign menu End Enabling or disabling the Inbox Follow this procedure to enable or disable the Inbox feature Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 32 Using the Feature menu Step Action From the main menu open the Feature menu From the Feature menu select and Assign The Assign menu open
15. age 44 e Changing your password page 45 Viewing your user name Follow this procedure to view your user name Step Action 1 From the main menu open the User menu 2 From the User menu select and open Username The Username screen appears showing your user name End Viewing your login type Follow this procedure to view your login type The terminal can operate in one of two login types e Unique the ability to join a session with an m6350 Softclient is not enabled e Joint the ability to operate in a joint session with an m6350 Softclient is enabled Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 44 Using the User menu Step 1 2 Action From the main menu open the User menu From the User menu select and open Login Type The Unigue screen appears If Unigue is enabled Ok appears above the far left soft key Press the down navigation key to view the Joint screen If Joint is enabled Ok appears above the far left soft key End Viewing disabling or enabling the auto login feature Follow this procedure to view enable or disable the Auto Login feature Any maintenance activity for example a firmware upgrade forces a log off from the network If you enable auto login you are automatically logged on to the IP Client Manager when the terminal is available again Prerequisites You must have permi
16. ctionality page 74 The Figure 1 IP Phone 2004 page 10 shows the functional components of the IP Phone Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 10 Overview Figure 1 IP Phone 2004 Hold key Message Waiting Indicator Release key Incoming Call Indicator NORTEL Six program mable Line Feature keys Display area 0 L4 E an uo 8 oep Em Soft keys Navigation keys Quit and Copy keys Handsfree J key and LED Volume Control Bar Mute key Headset key Directory Inbox Outbox Services Not and LED and LED key key key key used Hardware features The IP Phone 2004 supports the following features e 11 programmable feature keys that can be extended to 14 six physical user defined feature keys and six lines features accessed using the up and down navigation keys to scroll through pages of features the primary directory number DN key green always has the PDN displayed against this key e four softkeys one softkey is for navigation and selection of menu options three remaining softkeys can be configured to support features e multifield liquid crystal display LCD display screen four line display area e speaker for on hook dialing or on hook listening e volume control bar for adjusting ringer speaker handset and headset volume six specialized fixed keys
17. e While an upgrade is in progress the terminal reboots and becomes temporarily unavailable Step Action 1 From the main menu select and open Upgrade The Upgrade confirmation screen appears 2 Confirm the action A second confirmation screen appears 3 Press Yes The firmware is downloaded End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 50 Performing a firmware upgrade 1 Copyright 2008 Nortel Networks 51 Making a call There are several ways to make a call from an IP Phone 2004 Use off hook dialing Follow this procedure to make a call using off hook dialing 1 Your primary extension is assigned to the lower right hand feature key m Pick up the handset and your primary extension is C automatically activated and ready for you to make a call 3 Dial the number Ca la uaa Using handsfree dialing Follow this procedure to make a call using handsfree dialing 8 a ld a La Ca s La la 1 To place a call while on Handsfree press any extension key 2 Dial the number 3 When the call is answered begin speaking Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 52 Making a call For privacy lift the handset Cx 5 To return to Handsfree press the Handsfree key the small green circular button
18. e and not a number The date format choices are e ddmmm mmmdd mm dd e dd mm Step Action 1 From the main menu open the Time menu 2 From the Time menu select and open Date Format The Date Format screen appears 3 Scroll through the Date Format options to select the format you want A check mark appears beside the format currently in use 4 To enable a format select it and press Ok A check mark appears beside the option to indicate our choice The date is displayed in the selected format You return to the previous screen End Resetting the default time Follow this procedure to reset the terminal to the default time Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 42 Using the Time menu Step Action 1 From the main menu open the Time menu 2 Form the Time menu select and open Reset A confirmation screen appears 3 Confirm the action The terminal reverts to the default time settings You return to the previous screen End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 43 Using the User menu Follow procedures in this section to view and edit your User profile Navigation e Viewing your user name page 43 e Viewing your login type page 43 e Viewing disabling or enabling the auto login feature p
19. e Menu Option screen select Audio 2 Select Play Ring Patterns 3 Select a ring pattern You can listen to it using the Play and Stop options 4 Select a new ring pattern by pressing the Apply option 5 Press Cancel to exit the Play Ring Patterns screen End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 76 Additional features and controls LCD Indicator A steady indicator means that an extension or feature beside it is active A flashing indicator means the line is on hold or the feature is in the process of being programmed Message Waiting Lamp The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mail message s is waiting You access Message Waiting by pressing the Message Waiting i feature provisioned on one of the feature keys in the upper display area If you have not provisioned a Message Waiting key access your Voice Mail by dialing your Voice Mail system Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 77 Accessories IP Phone Key Expansion Module The Nortel IP Phone Key Expansion Module KEM is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004 You can connect up to two KEMs to your IP Phone 2004 providing a total of 44 additional keys 22
20. e current activity on your phone are shown in the display For example the Call Transfer and Three Way call features can only be activated when a user has a Call in progress Auto Hide prevents features such as Call Transfer and Three Way Call from being displayed on a IP Phone while the user s line is idle Instead Auto Hide will display a feature provisioned on the user s line that is relevant to their current call state such as Call Forward and Make Set Busy which can only be activated while the user s line is idle Conversely displaying either of these features against a key while the user is active in a call is not necessary Some features are configured so that they are never hidden because they are relevant when the user s line is both idle and active The features relevant states are configured by your administrator You cannot change the administrator settings for each feature but you can enable Auto Hide to show only the relevant features or disable Auto Hide to show all features all of the time regardless of their relevance to the current state of the phone Follow this procedure to enable or disable the Auto Hide feature When you complete this procedure you must log out and then log back in for the functionality to take effect Step Action 1 From the main menu open the Feature menu 2 From the Feature menu select and open Options The Options menu opens 3 From the Options menu select and open Aut
21. ected audio device press the left cursor key to decrease the default volume level of the selected audio device Press OK and the settings will be saved Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device Pressing reset will set the volume level to the nominal level of OdB and save this new setting If you selected Ringer or Buzzer another menu opens The selected audio device is listed on the screen and the current default volume setting is depicted in a bargraph display on the screen Press the right cursor key to increase the default volume level of the selected audio device press the left cursor key to decrease the default volume level of the selected audio device Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device Pressing Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 24 Viewing and editing the default volumes reset will set the volume level to the nominal level Press OK and the settings will be saved 8 You may also press Play to hear the volume level of the Ringer or Buzzer volume settings 9 Also included in the menu for default volumes is the Help option End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 25 Viewing and editing the dialpad fe
22. ectory The directory opens 2 Perform one of these actions e If this is a new entry press Ok e Ifyou are editing an existing entry navigate through the list to select the entry then press Ok The Directory menu opens 3 From the Directory menu select and open New Entry The New Entry menu opens 4 To add or edit the number perform these steps a From the New Entry menu select and open Number b Use the dialpad to enter the number c Press Ok Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Using the directory 73 The number is entered in the directory and you return to the New Entry menu To add or edit the surname perform these steps a From the New Entry menu select and open Surname b Use the dialpad to enter the surname c Press Ok The surname is entered in the directory and you return to the New Entry menu To add or edit the first name perform these steps a From the New Entry menu select and open First Name b Use the dialpad to enter the first name c Press Ok The first name is entered in the directory and you return to the New Entry menu When you finish entering or editing the information select Save You are asked to confirm the action Perform one of these actions e To save press Yes e To edit the information press No The Resume Editing message appears Press Yes to edit the information Press No to
23. edback Follow this procedure to view and edit the dialpad feedback Step 1 2 Copyright 2008 Nortel Networks Action From the main menu select Audio From the Audio Menu use the up down cursor keys to select Dialpad feedback You are now presented with a list of options for Dialpad feedback The currently selected option has a tick against it To change the settings use the up down cursor keys to find the option you want and then press ok End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 26 Viewing and editing the dialpad feedback L Copyright 2008 Nortel Networks 27 Adjusting the display contrast Follow this procedure to adjust the contrast level of the display Step 1 2 Copyright 2008 Nortel Networks Action From the main menu select and open Display The Display menu opens Press Ok Perform one of these actions e To decrease the contrast level press the soft key on the far left e To increase the contrast level press the soft key second from the left The percentage figure shows the change in the contrast When you find the contrast you like press the Ok button to save the change The current contrast level is saved and you return to the previous screen End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 2
24. han 15 characters the digits scroll to the left and an ellipsis appears to the left of the user name 4 Press Ok The Password screen appears 5 Enter your password For security the password characters are displayed as asterisks 6 If you make an error press Clear to clear the field and then enter the password again 7 Press Ok Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 16 Logging on You are logged on and the Menu screen appears End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 17 Displaying the menu Follow this procedure to access the main menu You must be logged on to access the main menu system Step 1 Copyright 2008 Nortel Networks Action On the IP Phone perform one of these actions press the Menu soft key press the Services key The main menu opens Perform one of these actions Select Logout See Logging off page 19 Select Audio and then Audio Profile See Using the Audio menu page 21 Select Display See Adjusting the display contrast page 27 Select Feature See Using the Feature menu page 29 Select Language See Selecting a language page 37 Select Time See Using the Time menu page 39 Select User See Using the User menu page 43 Select Call
25. ing or disabling autoscroll 31 Enabling or disabling the Inbox 31 Labeling a feature key 32 Using the Options menu 32 Enabling or disabling auto hide 33 Selecting the default line key 34 Enabling the Outbox feature 34 Resetting the feature key to the default settings 35 Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Selecting a language 37 Using the Time menu Setting the time zone 39 Enabling Daylight Saving Time 39 Disabling Daylight Saving Time 40 Setting the time format 40 Setting the date format 41 Resetting the default time 41 39 Using the User menu Viewing your user name 43 Viewing your login type 43 Viewing disabling or enabling the auto login feature 44 Changing your password 45 43 Testing the local mode 47 Performing a firmware upgrade 49 Making a call Use off hook dialing 51 Using handsfree dialing 51 Using Predial 52 51 Answering and terminating calls Answering a call 55 Terminating a call 55 55 While on an active call Placing a call on hold 57 Using the mute feature 57 Transferring a call 57 Using the call park feature 58 57 While away from your desk Forwarding calls 59 59 Conference calls Setting up a conference call 61 Using the call join feature 61 61 Using the Inbox Accessing the Inbox 64 Viewing Inbox call information 64 Storing a nu
26. keys can be utilized when you are not navigating the CICM menus The features must be provisioned on the LINE to be displayed on the softkeys For a LINE that does not have an m522 extension module the softkey features reside on the first 14 feature keys For a LINE that has one m522 extension module the softkey features reside on keys 1 to 36 For a line that has two m522 extension modules the softkey features reside on keys 1 to 58 For more information see Softkey Enhancement in Nortel CICM IP Phones Fundamentals NN10300 135 Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Selecting a ring tone 75 Figure 6 Softkeys on IP Phone Forward Message Waiting Transfer and Conference are provisioned on this users line The features will always be available via the dedicated feature keys located on the terminal In this example the user has advance softkey functionality enabled with the features anaic X Forvard Fwd ont available for access via the softkeys The softkeys located here have Transfer Forvard and Conference provisioned Volume Control Bar Use the Volume Control Bar to adjust the volume of the handset Cr speaker or ringer while active Raise or lower the volume of each by pressing the right or left sides of the bar Selecting a ring tone Follow this procedure to select a ring tone Step Action 1 From th
27. keys per KEM For more information about the IP Phone Key Expansion Module consult theNortel IP Phone Expansion Module User Guide CICM NN10300 011 Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks Carrier VolP Nortel IP Phone 2004 User Guide CICM Copyright 2008 Nortel Networks All Rights Reserved Release CICM 10 1 Publication NN10300 009 Document status Standard Document revision 09 01 Document release date 4 July 2008 To provide feedback or to report a problem in this document go to www nortel com documentfeedback www nortel com Printed in Canada the United States of America and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Business Made Simple and the Globemark are trademarks of Nortel All other trademarks are the property of their respective owners NORTEL
28. mber from the Inbox 65 Using the Inbox to make a call 65 Resetting the Inbox 65 Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 63 Using the Outbox 67 Accessing the Outbox 68 Viewing Outbox call information 68 Storing a number from the Outbox 68 Using the Outbox to make a call 69 Resetting the Outbox 69 Additional features and controls 71 Using the dialpad to enter text 71 Use the Symbol key to enter special characters 71 Procedure job aid 72 Using the directory 72 Adding or editing a directory entry 72 Deleting an entry from the directory 73 Making a call using the directory 74 Softkey functionality 74 Volume Control Bar 75 Selecting aring tone 75 LCD Indicator 76 Message Waiting Lamp 76 Accessories 77 IP Phone Key Expansion Module 77 Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks New in this release The following sections detail what is new in Nortel IP Phone 2004 User Guide CICM NN10300 009 for release CICM 10 1 e Features page 7 e Other changes page 7 Features There were no feature changes made to this document Other changes There were no other changes made to this document Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright
29. n to use the Outbox feature Navigation e Accessing the Outbox page 68 e Viewing Outbox call information page 68 e Storing a number from the Outbox page 68 e Using the Outbox to make a call page 69 e Resetting the Outbox page 69 Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 68 Using the Outbox Accessing the Outbox Follow this procedure to access and use the Outbox Step 1 Action Press the Outbox key The Outbox screen appears showing a list of the 10 most recent outgoing calls Select an item from the list and press Ok Perform one of these actions e Select Dial to call the number e Select Display to view call information e Select Store to store the number in the directory End Viewing Outbox call information Step 1 Action Press the Outbox key The Outbox screen appears showing a list of the 10 most recent outgoing calls Select a number from the list Press Ok A list of options appears Select and open Display The caller information appears End Storing a number from the Outbox Follow this procedure to select a number from the Outbox and store it in the directory Step 1 Action Press the Outbox key The Outbox screen appears showing a list of the 10 most recent outgoing calls Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300
30. nt incoming calls Select a number from the list Press Ok A list of options appears Select and open Display The caller information appears End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Resetting the Inbox 65 Storing a number from the Inbox Follow this procedure to select a number from the Inbox and save it to the directory Step Action 1 Press Inbox key The Inbox screen appears showing a list of the 10 most recent incoming calls 2 Select a number from the list 3 Press Ok The Dial screen appears 4 Press the down navigation key to select Store The directory submenu opens 5 See Adding or editing a directory entry page 72 End Using the Inbox to make a call Follow this procedure to make a call from within the Inbox Step Action 1 Press the Inbox key The Inbox screen appears showing a list of the 10 most recent incoming calls Select the number you want to dial Press Ok Select Dial Press Ok The Predial screen appears with the number entered in the display 6 See Using Predial page 52 a Ff N End Resetting the Inbox Follow this procedure to delete the contents of the Inbox Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 66 Using the Inbox Step Action 1 From the main menu select and open History 2 From
31. o Hide The Auto Hide screen appears Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 34 Using the Feature menu Perform one of these actions e To enable auto hide select Enable e To disable auto hide select Disable Press Ok A check mark appears beside your selection You return to the Options menu End Selecting the default line key Follow this procedure to select a feature key to be your default line key Step 1 2 Action From the main menu open the Feature menu From the Feature menu select and open Options The Options menu opens From the Options menu select and open Default Feature The Default Feature screen appears showing a list of DN keys Scroll through the list to select the key that you want to assign as your default line key Press Ok The selected key is now your default line key You return to the Options menu End Enabling the Outbox feature Follow this procedure to enable the Outbox Step 1 2 Copyright 2008 Nortel Networks Action From the main menu open the Feature menu From the Feature menu select and open Options The Options menu opens From the Options menu select and open Outbox The Outbox screen appears showing a list of DN keys Scroll through the list to select the key that you want to assign as your Outbox key Press Ok Garrier VolP Nortel IP Phone
32. o enter the new password in the same screen Press Ok The password is changed and you return to the previous menu Use the new password the next time you log on End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 the User menu Copyright 2008 Nortel Networks 47 Testing the local mode The Diagnostics menu is mainly used by an administrator for registering the terminal with a Survivable Remote Gateway Follow this procedure to test the local mode Step Action 1 From the main menu open the Diagnostics menu 2 From the Diagnostics menu select and open Test Local Mode A confirmation screen appears 3 Press Ok 4 Press Yes The terminal transitions to its secondary IP address and temporarily disconnects from the Centrex IP Client Manager End Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks 49 Performing a firmware upgrade Follow this procedure to upgrade the IP Phone firmware If a firmware upgrade for the IP Phone is available the system prompts you to upgrade when you log on If the firmware level is between the minimum and maximum level set by the administrator Yes and No options appear on the soft keys If the terminal is below the minimum level the only option is Yes You cannot log on until you perform the upgrad
33. on the bottom left corner of your telephone and put the handset down in its cradle r w Using Predial Follow this procedure to use the predial feature to make a call To use Predial 1 Without selecting the Line DN key enter the number to be dialed e aag 2 Press the OK option on soft key 1 to dial the number OK Cr 3 Lift the handset when the called party answers To edit a Predial number 1 Without selecting the Line DN key enter the number to be a dialed a aaa Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Using Predial 53 2 Choose one of the following f o F To change numbers one at a time press the Delete soft key to delete characters after the cursor or press the Bkspc Bkspc key to delete characters before the cursor Enter a new number 3 Press the OK option on soft key 1 to dial the number OK You can press the OK Line Handsfree or Headset key to confirm the predial Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 54 Making a call 1 Copyright 2008 Nortel Networks 55 Answering and terminating calls Answering a call Each incoming call causes the telephone to sound the an arrow beside the Line DN key to flash and the Message Indicator lamp to flash Follow this procedure
34. rent call 3 Press the Conference key to join the person on hold to your Cont Gay conversation Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 63 Using the Inbox After you assign a feature key to the Inbox the IP Phone 2004 logs all incoming calls to that key The system logs the incoming key number time and date as well as the display shown on the IP Phone 2004 at the time of the incoming call The information from the display can be captured only if the call lasts for more than two seconds If you have assigned an Inbox to a feature key and you miss an incoming call an envelope icon is displayed in the top left corner of the top screen and a red light emitting diode LED at the top of the set turns on The icon disappears and the LED turns off when you retrieve the message Up to four feature keys can be used to monitor the Inbox View the logged calls by pressing the Inbox key The Inbox can store a maximum of 10 calls When the maximum is reached the oldest call is dropped Calls appear in the list in the order in which they were received with the most recent call at the top of the list Use the up and down navigation keys to scroll through the list The Inbox call display consists of a time or date stamp and a name or number A time stamp appears beside calls you receive on the same day on which you view the Inbox A date stamp appears
35. rk feature to hold temporarily park and retrieve a call from any telephone Using call park does not tie up a line 1 CEL aa Ses To park a call to another extension during an active call press the Park key in the upper display area Look at the display System Park extension is displayed Take a note of the number Press the Park key Go to any phone and retrieve the call by dialing the System Park number that was displayed Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard Copyright 2008 Nortel Networks 4 July 2008 59 While away from your desk This section describes features to use when you are away from your desk Forwarding calls Follow this procedure to forward calls to another IP Phone when you are away from your desk 1 To activate Call Forward without lifting the handset press the Fud Ga Forward key in the upper display area 2 Dial the Extension to which you want your calls to be a answered lal GaGa 3 Press the Forward key An icon next to the label on the feature Fur Fe key will appear on your display 4 To deactivate Call Forward press the Forward key the icon Fud Gay disappears To reactivate Call Forward press the Forward wi key twice Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks away from your desk Copyright 2008 Nortel Networks 61
36. rs Select and open Assign If the key you selected in step 2 is assigned to a Centrex feature these soft key labels appear Key Type and Autoscroll If the selected key is assigned to a local feature these soft key labels appear Key Type and Feature Press Key Type The Key Type screen appears A check mark appears beside the type currently assigned to the key Perform one of these actions e To change Central to Local select Local e To change Local to Central select Central Press Ok The key type is changed and a check mark appears beside the selection To assign a directory entry to a Local key see Assigning a directory entry to a feature key page 30 End Assigning a directory entry to a feature key Follow this procedure to assign a directory entry to a feature key Assigning a directory entry to a feature key gives you the ability to speed dial that number when you press the key Prerequisites The feature key you select must be defined as Local see Defining the key type Step 1 2 Copyright 2008 Nortel Networks page 29 Action From the main menu open the Feature menu A list of the feature keys and their current assignments appears Select the key defined as Local The Assign menu appears Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Using the Assign menu 31 3 Press Feature The directory contact list opens 4
37. rs Step Action 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Choose one of the following connections e For an IP Phone not sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN Ethernet port identified by a LAN icon located on the back of the phone Plug the other end of the CAT5 line cable into the IP network e For an IP Phone sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN Ethernet port identified by a LAN icon located on the back of the phone and the other end to the IP network Insert a second CAT5 line cable into the PC Ethernet port located on the back of the phone identified by a PC icon and the other end into the computer Ethernet port 3 Contact your installation technician for the correct power option The IP Phone can be powered by an AC adapter or over a LAN 4 For a secure power connection thread the excess cord around the strain relief retaining hook and channel provided Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 14 Connecting the IP Phone 2004 components 5 Secure the IP Phone footstand to the base Use the angle grip on the top back of the phone to adjust the angle of the phone End Figure 3 IP Phone connectors LAN Etherne
38. s From the Assign menu select and open Inbox The Inbox screen appears Perform one of these actions e To enable the Inbox select Enable e To disable the Inbox select Disable Press Ok A check mark appears beside the option to indicate your choice You return to the Assign menu End Labeling a feature key Follow this procedure to change the label associated with a feature If you are unfamiliar with how to use the dialpad to enter text see Using the dialpad to enter text page 71 before you begin this procedure Step N oa R O Action From the main menu open the Feature menu From the Feature menu select and open Label The Enter Label screen appears Press Clear to delete the current label Use the dialpad to enter the new label To correct the label press Bkspc When you have correctly entered the new label press Ok The new label is applied You return to the Feature menu End Using the Options menu Follow this procedure to open the Options menu Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Using the Options menu 33 Step Action 1 From the main menu open the Feature menu 2 From the Feature menu select and open Options 3 Press Ok The Options menu opens End Enabling or disabling auto hide When you enable the Auto Hide feature only those features that are relevant to th
39. section to configure time and date formats Navigation e Setting the time zone page 39 e Enabling Daylight Saving Time page 39 e Disabling Daylight Saving Time page 40 e Setting the time format page 40 e Setting the date format page 41 e Resetting the default time page 41 Setting the time zone Follow this procedure to select the time zone Step 1 2 Action From the main menu open the Time menu From the Time menu select and open Hours from GMT The Hours from GMT screen appears Scroll through the list and select the time zone Press Ok The time displayed changes to that of the selected zone Press Cancel twice to return to the main menu End Enabling Daylight Saving Time Follow this procedure to set Daylight Saving Time Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 40 Using the Time menu Step 1 2 Action From the main menu open the Time menu From the Time menu select and open Daylight Saving The Daylight Saving screen appears The word Off appears with a check mark beside it to indicate that the feature is disabled Select On Press Ok Daylight Saving Time is enabled The word On appears with a check mark beside it to indicate the feature is enabled You return to the previous screen End Disabling Daylight Saving Time Follow thi S
40. ssion to edit the auto login feature If you have permission a check mark appears next to Enabled when the screen appears Step 1 2 Copyright 2008 Nortel Networks Action From the main menu open the User menu From the User menu select and open Auto Login The Auto Login screen appears displaying your Auto Login profile If you do not have permission to edit this feature the procedure is complete If you have permission to edit this feature press Ok The Enabled screen appears A check mark appears if the feature is enabled Perform one of these actions e To enable Auto Login select Enable e To disable Auto Login select Disable Press Ok Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Changing your password 45 A check mark appears beside the item you selected You return to the Auto Login screen End Changing your password Follow this procedure to change your password If you are unfamiliar with how to use the dialpad to enter text see Using the dialpad to enter text page 71 before you perform this procedure Step 1 2 Copyright 2008 Nortel Networks Action From the main menu open the User menu From the User menu select and open Password The Old Password screen appears The system prompts you to enter your old password Use the dialpad to enter the old password After you enter the old password use the dialpad t
41. t port PC Ethernet port AC Adapter jack U Headset jack fl Handset jack g Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 15 Logging on Follow this procedure to log on to the network If the Centrex IP Client Manager CICM is set up as part of a group of CICMs you can choose which CICM to connect to After you select a gateway the terminal directs itself at that CICM and the Username screen appears If a firmware upgrade for the IP Phone is available the system prompts you to upgrade when you log on If the firmware level is between the minimum and maximum level set by the administrator Yes and No options appear on the soft keys If the terminal is below the minimum level the only option available is Yes You cannot log on until you perform the upgrade To perform an upgrade see Performing a firmware upgrade page 49 Step Action 1 If the Selective Gateway Login feature is configured on your system navigate through the list to select the gateway 2 When the gateway you want appears press Ok or start entering your user name If the Username screen appears when you start to enter your user name the characters you already entered appear at the beginning of the Username field 3 If you make a mistake press Clear to clear the field and then enter the user name again If your user name is too long for the display longer t
42. tep 1 2 s procedure to disable Daylight Saving Time Action From the main menu open the Time menu From the Time menu select and open Daylight Saving The Daylight Saving screen appears The word On appears with a check mark beside it if the feature is enabled Select Off Daylight Saving Time is disabled The word Off appears in the display with a check mark beside it You return to the previous screen End Setting the time format Follow this procedure to set the time format the terminal uses to display the current time The time format choices are e 12 Hour e French e 24 Hour Step Action 1 Copyright 2008 Nortel Networks From the main menu open the Time menu Carrier VoIP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Resetting the default time 41 From the Time menu select and open Time Format The Time Format screen appears Scroll through the Time Format options to select the format you want A check mark appears beside the format currently in use To enable a format select it and press Ok A check mark appears beside the option to indicate that it is enabled The time is displayed in the selected format You return to the previous screen End Setting the date format Follow this procedure to set the date format the terminal uses to display the current date When month mmm is selected the display shows an abbreviated name Oct for exampl
43. the line DN key beside the flashing 2490 lt 4 E LCD indicator Using the mute feature Muting prevents the transmission of sounds through the microphone Follow this procedure to use the mute feature 1 A red light next to the green circular Handsfree button means that your speaker phone is turned on 2 Press the Mute key located under your volume control bar 3 Aredlight appears next to the Mute key meaning your speaker phone is turned on but the microphone is off and the caller cannot hear you Transferring a call Follow this procedure to transfer a call to another extension Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 58 While on an active call 1 Trans Co 2 Da Ca ta La Se aaa 3 Trans Using the call park feature Press the Transfer key in the upper display area The other party is on hold and a dial tone sounds The LCD indicator light flashes steadily Dial the DN to which the call is to be transferred When that number rings or a person answers announce the call and then press the Transfer key to connect the calling party To return to the original call if the transfer is incomplete press the line DN key next to the LCD indicator to reconnect to the original call If the call is not answered after it is transferred press the Goodbye key and then press the flashing extension Use the call pa
44. to answer a call Choose one of the following to answer a call Lift the handset Press the Handsfree button located on the left side of the handset Press the line DN key beside the LCD indicator as it flashes acc Wi If a second call comes in you have the opportunity to put the first caller on hold and answer the second incoming call Press the Headset key if a headset is connected to your Terminating a call Follow this procedure to terminate an active call Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 56 Answering and terminating calls Choose one of the following to terminate a call e Return the handset into the cradle Press the Goodbye button located on the left side of the handset The Goodbye key is especially useful for disconnecting Handsfree calls dropping out of a Conference Call or exiting Voice Mail Carrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 57 While on an active call This section describes features available during an active call Placing a call on hold The Hold feature allows you to suspend a call without terminating it Follow this procedure to use the hold feature To place a call on hold press the Hold key The LCD indicator Gey flashes beside the line on hold To retrieve a call on hold press
45. us bar left and information area right e The login screen shows the digits on information line 0 as entered The user name and password can be a maximum of 15 digits e Six user defined feature keys soft labeled 0 5 provide additional call features for the IP Phone e Menu items appear on information lines 0 to 2 with the selected item indicated by a shaded bar behind the item e Four softkeys allow you to select menu options and three additional features e To select a numerically indexed menu item select the item on the screen and then press OK or you can press the shortcut key press the dialpad key that corresponds to the number of the item Shortcut keys let you jump directly to the screen without scrolling Only menu items numbered 0 9 have a shortcut key e Press the Menu soft key or the Services key on the IP Phone to access the menu system See Figure 1 IP Phone 2004 page 10 for the location of this key Garrier VolP Nortel IP Phone 2004 User Guide CICM NN10300 009 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 13 Connecting the IP Phone 2004 components Before you begin CAUTION Damage to Eguipment Do not plug the IP Phone into a regular telephone jack This results in severe damage to the IP Phone 2004 Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack See Figure 1 IP Phone 2004 page 10 for the location of the connecto
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