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Nortel Networks M3820 User's Manual

1. Ground yourself before handling any equipment 68 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Required hardware and software tools You need the following tools for hardware and software installation antistatic ESD wrist strap recommended m Phillips head screwdriver and two number eight wood screws if you want to mount the Digital Telephone External IP Adapter on the wall a Remote Gateway 9100 Series Product CD ROM PC witha CD ROM drive or an Internet connection for obtaining software firmware and documentation updates m TFTP server application installed on the PC The TFTP server is required for performing firmware upgrades If a TFTP server is currently not installed you can obtain one from the Internet Unpacking and inspecting the equipment Before you install the Digital Telephone IP Adapter unit ensure that the following package contents are all present and are not damaged one Digital Telephone Internal IP Adapter or Digital Telephone External IP Adapter m one power cord and power supply for each Digital Telephone IP Adapter unit one six foot RJ 11 telephone cable for each Digital Telephone External IP Adapter unit one installation kit for each Digital Telephone Internal IP Adapter circuit card Each installation kit includes the following two ferrite beads one overlay two mounting
2. 190 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Verifying the firmware and software version This section describes how to determine the version of firmware and software currently installed Before you perform a firmware or software upgrade determine what version is currently installed This ensures that you do not replace the installed firmware or software with an older version Verifying the software version To verify the software version on your Digital Telephone IP Adapter unit 1 From the Menu Bar choose Help About Configuration Manager Result The About Configuration Manager dialog box displays similar to the following About Configuration Manager x Configuration Manager 1_05_00 i Copyright C 2005 Warming This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law i 2 Review the About Configuration Manager dialog box This identifies the version of software installed on the unit 3 Click on the OK button Digital Telephone IP Adapter Installation and Administration Guide 191 Administration Standard 2 1 Verifying the firmware version To verify the firmware version on your Digital Telephone IP Ada
3. To display the Network Statistics screen refer to Displaying the Network Statistics screen on page 187 To obtain the definitions for the statistics presented on the Network Statistics screen refer to Network Statistics field descriptions on page 188 186 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Displaying the Network Statistics screen Choose Alarms Stats Logs Network Statistics from the Menu Bar to display the Network Statistics screen Result Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Network Statistics screen similar to the example on page 186 IF you want to THEN click update the statistics with the latest on the Refresh button information create a text file containing these on the Save to File button statistics close the Trunk Connection Statistics on the Close button screen obtain descriptions of the statistics in on the Help button the Trunk Connection Statistics screen Digital Telephone IP Adapter Installation and Administration Guide 187 Administration Standard 2 1 Network Statistics field descriptions The following table describes the information on the Network Statistics screen Note A decoder packet is a nominal DSP voice packet The size of a decoder packet varies according to the compression algorithm used Decoder packets can be added to a
4. Going online and offline Your Digital Telephone IP Adapter unit site can operate in either online mode or offline mode This is controlled by one or both of the following SPRE codes to manually toggle between online and offline modes a An online offline schedule on the host PBX to automatically toggle your site between online and offline modes For a description of the online and offline modes refer to Modes of operation on page 142 Using the SPRE code to place your unit in online mode To use the SPRE code to place your unit in online mode 1 _Lift the telephone handset or press the local calling key 2 Press the pound key followed by the online SPRE code Note Contact your system administrator for the online SPRE code Result The connection to the host PBX is initiated and negotiated with the host PBX During this negotiation period up to five seconds you cannot place host controlled calls When negotiation is completed and connection to the host PBX has been established Online Mode appears on the telephone display and the system is ready to place and receive host calls Using the SPRE code to place your unit in offline mode To use the SPRE code to place your unit in offline mode dial the pound key followed by the offline SPRE code Note Contact your system administrator for the online SPRE code Result Offline Mode appears on the telephone display 152 Digital Telephone IP Adapter Instal
5. Identifies the number of packets with a unicast Ethernet address that directly matches the Ethernet address of the identified unit This statistic describes the period of time since the statistics were last reset Digital Telephone IP Adapter Installation and Administration Guide 183 Administration Standard 2 1 Statistic MPkts Disc Err Tx Octet UPkts MPkts Disc Err Description Identifies the number of multicast packets received These packets can be broadcast MAC addresses for protocols such as ARP as well as multicast packets for group oriented transmissions such as IP Multicast This statistic describes the period of time since the statistics were last reset Identifies the number of packets discarded on the channel since the statistics were last reset Identifies the number of error packets received on the given channel since the statistics were last reset Identifies the number of outbound bytes transmitted on the given channel since the statistics were last reset Identifies the number of outbound packets sent to a Unicast Address single recipient on the given channel since the statistics were last reset Identifies the number of outbound packets sent to multiple recipients on the given channel since the statistics were last reset Identifies the number of outbound packets discarded due to resource problems on the given channel since the statistics were last reset Identifies
6. 1 Because it is a discontinued model the M2616CT cordless digital telephone set is no longer supported 2 When you update the message on the host PBX that displays when the digital telephone set is idle you must unplug the digital telephone set and plug it back for the change to take effect 3 You must re boot a Digital Telephone IP Adapter unit after unplugging and re plugging the telephone cord of its associated digital telephone set 4 Auto Answer Back AAB activation on M26xx series digital telephone sets on Remote Gateway 9100 Series units connected to CS 2100 PBXs does not produce a dial tone The digital telephone sets operate properly but no dial tone is present To produce dial tone in this situation configure the port on the RLC as a TAPI port Digital Telephone IP Adapter Installation and Administration Guide 43 Digital Telephone IP Adapter description Standard 2 1 Notes for M39xx series digital telephone sets l To label the Local Keys on M3902 digital telephone sets use the options key on the digital telephone set itself If you downgrade the host PBX to a release prior to X11 release 25 40 you must also downgrade any new or upgraded M39xx digital telephone sets so that the Meridian 1 PBX can support them This applies to digital telephone sets attached to Remote Gateway 9100 Series units and Extended Digital Line Cards The M3904 digital telephone set Key Map fails using Virtual Office on Remote G
7. 2 2 0 eee cee XX Precautionary MeSSAQeS 1 cece xXx Instructions for selecting menu options 00 00 ee xx Instructions for displaying property sheets 0 00 0 cee Xx PBX terminology es 2 vai upane aan eae wk eee Rees BREN xxi Related information products n neasa esea xxii Printed documents fae C908 Gi eR EN EE ERA BOE xxii CDROM bein als ee eed ee 4 he Ph ee een De ee a xxiii 1 Digital Telephone IP Adapter description 25 Product Introducti n sorae e e e a a a e ioten aa 26 Digital Telephone Internal IP Adapter 00 0 0000 ce eee ee 26 Digital Telephone External IP Adapter 00 0 0 00000 27 Reach Line Card oe 18 sce Banden d nnns ene p r a a 27 Voice over IP technology 0 0 teen ens 27 Configuration device and software 0 000 cee 28 Hardware descriptions i eresiaren uren a hy we wo T aed ae 29 Digital Telephone IP Adapter unit LED indicators 29 Digital Telephone IP Adapter unit LED indicator display diagrams recese ae Ra a ERAS 30 Digital Telephone Internal IP Adapter 00 00 000 cee eee 31 Digital Telephone External IP Adapter 0 00000 anaa 31 Universal power supply support Digital Telephone Internal IP Adapter nnana cee 32 Universal power supply support Digital Telephone External IP Adapter a an 0000 cues 33 Internet Access Device description 0 000 cceecceeeeee 34 Digital Telephone IP Adapter Installation and
8. Digital Telephone IP Adapter Installation and Administration Guide 51 Digital Telephone IP Adapter description Standard 2 1 Remote Gateway 9100 Series Configuration Manager After the initial configuration is complete you can use Remote Gateway 9100 Series Configuration Manager administration software to make configuration changes and administer the Digital Telephone IP Adapter unit Refer to Chapter 5 Changing configuration settings using Configuration Manager The software is a Windows based application that is installed on your PC Administration tasks include the following a viewing the system status performing upgrades backups or restores m making configuration changes changing the administration password Note You must use the telephone set menu to configure the Digital Telephone IP Adapter unit for the first time Refer to Before you begin on page 84 fora detailed telephone menu description 52 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Power requirements This section lists characteristics of the recommended power supplies for the Digital Telephone IP Adapter units Input specifications Input specifications for the Digital Telephone IP Adapter units are as follows Characteristic Rating voltage 90 264 VAC frequency 47 63 Hz current 0 4A maximum Output specifications Output specifications
9. Upload Download Upload Config Result The Upload Configuration dialog box displays similar to the following Upload Configuration Save ta Feast 3 Enter the IP address of the TFTP server in the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of that PC Digital Telephone IP Adapter Installation and Administration Guide 163 Administration Standard 2 1 4 Click on the Browse button Result The Open dialog box displays similar to the following Open zjx Lookin lt My Documents Sl gl gl jE E Files oftype Tex File TXT z Cancel 4 Ensure the Files of type list drop down box shows Text File TXT Navigate to the folder containing the configuration file 7 Select the file then click on the Open button Result The Upload Configuration dialog box displays with the file you selected shown in the File Name field 164 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration 8 Click on the Upload button Result The middle of the Upload Configuration dialog box displays status messages relating to the upload The following is an example Upload Configuration 6 a a a E reor memel CAUTION AN Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload If you interrupt the configuration upload this results in an inc
10. online SPRE 2 Press the Hold key code Digital Telephone IP Adapter Installation and Administration Guide 93 Configuring the IP Adapter unit using the telephone menu Standard 2 1 9 The telephone display asks if you want to modify the SPRE code that you must dial to go offline manually similar to the following Modify Offline SPRE 1 Yes 2 No IF you wantto THEN do the following modify the 1 Press 1 number that you 2 Press the Hold key must dial to go offline with the Digital Telephone IP Adapter unit in Result The telephone display prompts you for a new offline SPRE code The telephone display also shows the current offline SPRE code similar to the following the absence of an offline command te GRETA Meer ee in the Online Offline Table 3 Press the digits of the new offline SPRE code Note Refer to the Note on page 93 for information on pound signs in SPRE codes 4 Press the Hold key 5 Proceed to step 10 on page 95 retain the current 1 Press 2 offline SPRE 2 Press the Hold key code 94 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu 10 The telephone display asks if you want to modify the SPRE code that you must dial to register for or begin a work session the registration SPRE code similar to the following Modify Reg SPRE 1 Yes 2 No IF you wantto THEN do the followi
11. 00 0 eee te eee 236 Admin serial connector pin out table 0 0 2 eee eee ee ee 237 Power connector pin out table 2 0 0 eee eens 238 C Equipment attachment notice 239 Industry Canada osuo penu reie see ioe He A Paes 240 D Safety and regulatory information 241 International safety compliance 0 eee eee eee 242 Underwriters Laboratory UL 2 1 0 242 Canadian Standards Association CSA 0 000 cece eee 242 UT OPE es hte RIE EAE INN hee IIT A be NS 8 242 Australa icc fois ire a Ag ats BE eS EB a oh A I ee 242 Other Countries Deviations Assessed n 0000 ccc eee 242 Electromagnetic compatibility 0 0 cece eee eee 243 Electromagnetic immunity 0 0 0 0 c cece eee eee 244 Electrostatic discharge 0 a cece eens 245 FCC requirements 0220 0305 tcl ent ta ie ie A a A Be 246 PONE OB Ss raat ett ves opty dea eas BS ages 6 Tye EEE EEE E E T EES 246 Telephone network plug and jack 00 00 247 Equipment harmful to the telephone network 247 POI NOS oor hs ess ns Sat sade 8 wai ah ess a abe hears nnets EA AE B3 247 Fields Index 249 Index 253 Digital Telephone IP Adapter Installation and Administration Guide xiii Contents Standard 2 1 xiv Digital Telephone IP AdapterInstallation and Administration Guide Preface About this document In this preface About this guide Xvi Product overview xvii Skills you need xviii Conventions used
12. What to do There are noticeable gaps or poor quality when a voice call is active on the IP network Contact your network administrator to conduct a traffic study on your voice and IP network traffic patterns as described in the Remote Gateway Network Engineering Guidelines NTP 555 8421 103 This NTP is available from your Nortel distributor It is possible that your IP network capacity cannot accommodate the additional voice data especially during High Day Busy Hour HDBH periods Make adjustments to your network as required Incoming calls are not being received from the host PBX 1 Ensure your telephone is not on call forward 2 Ensure that the Digital Telephone IP Adapter unit is not in offline mode by entering the online SPRE code ata digital telephone 3 Ensure that the Digital Telephone IP Adapter unit is powered up It cannot receive calls from the host PBX if it is not powered up 4 Ask the network administrator to ensure that the RLC is correctly configured with your Digital Telephone IP Adapter unit s IP address telephone number and security ID if they are used Digital Telephone IP Adapter Installation and Administration Guide 215 Troubleshooting Standard 2 1 Symptom What to do Incoming calls are not being received from the host PBX continued A call in progress was suddenly disconnected 5 Ask the network administrator to check the IP network if it is be
13. 00 000 138 6 Using the digital telephone 141 Modes of operation ss anin y soc beter asta eed anes Paden aries hes os 142 Host controlled modes 6 0 cette 142 Online mode 0 ccc ttt ee 142 Offline NOME i peice sak Be ee I EA 142 What controls the online and offline modes 04 143 Placing and receiving calls 0 0 ee eee 144 Receiving incoming calls 00 octets 144 Methods for placing outgoing calls n n ee 144 Placing a host controlled call 0 ccc ces 144 Calling another station at your site host controlled mode 145 Indicator updates 00 0 eet ent eens 146 Host controlled indicator updates 000 0c eee 146 Display Messages s r g lek wa ide sa el Aap eh Nae dass 147 Message descriptions 0 060 ccc teenies 147 x Digital Telephone IP AdapterInstallation and Administration Guide January 2005 Contents Telephone features operation 000 cece eee eee eee 150 Emergency service calls nannan ccc nee 150 Hold 6 3 cco ae BO a Che Sah es nw Rtn at bes acta 2 aoe 150 CALE Waiting ve eee ho ek Lalo Mle een eo ee ae aaia 150 Call Transferer Cae Pek a Rc ek EAE Hg tS rE 151 Going online and offline 2 0 eee ees 152 Using the SPRE code to place your unit in online mode 152 Using the SPRE code to place your unit in offline mode 152 Overriding an automatic offline event from the host PBX 153 7 Administration 155 Changing the administrati
14. Adapter unit you can use Configuration Manager to make configuration changes and perform ongoing administration For more details refer to Chapter 5 Changing configuration settings using Configuration Manager and Chapter 7 Administration 28 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Hardware description This section describes the LED indicator displays power supply cables connectors and Internet Access Devices IAD for the Digital Telephone IP Adapter units Digital Telephone IP Adapter unit LED indicators The operational status of the Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following telephone set footstand for the Digital Telephone Internal IP Adapter front panel of the Digital Telephone External IP Adapter LED LED Indicator Indicator Type Name Description Power On When lit this LED indicates that power is present IP network TX When flashing this LED indicates that data is being transmitted over the Ethernet network RX When flashing this LED indicates that data is being presented to the Digital Telephone IP Adapter unit over the Ethernet network Digital Telephone IP Adapter Installation and Administration Guide 29 Digital Telephone IP Adapter description Standard 2 1 Digital Telephone IP Adapter unit LED indicator display diagrams Digital Telephone IP Ada
15. Ethernet cable CAT 5 telephone cable serial cable for the Digital Telephone External IP Adapter You must obtain these cables from your local cable supplier 58 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Planning for installation Administration PC This section describes the way that you can connect an administration terminal to the Digital Telephone IP Adapter unit It also describes the hardware and software requirements for using the Configuration Manager administration software Connection options The Digital Telephone IP Adapter system includes the Configuration Manager software that enables you to configure administer and upgrade the Digital Telephone IP Adapter unit You can connect to Digital Telephone IP Adapter unit with Telnet to use Configuration Manager or using the digital telephone set menu You can access Configuration Manager using a 10BaseT Ethernet connection for ongoing administration and upgrade of Digital Telephone IP Adapter units Note Use the telephone set menu for first time configuration of Digital Telephone IP Adapter units Ethernet connection Once you configure the Digital Telephone IP Adapter unit with its IP interface information the following can occur You can establish communication between the Digital Telephone IP Adapter unit and the RLC that is calls can be routed over the data link between the two You can administer the Di
16. IAD on a corporate wide area network WAN This section provides a description of this connection 10BaseT Ethernet interface The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP VoIP technology over the IP network to the host PBX Voice data is forwarded as UDP IP packets and the signalling data as TCP IP packets You can connect the Ethernet interface to an Internet Access Device such as a BRI router an xDSL modem or cable modem For more information refer to the Internet Access Device description on page 34 Note The Digital Telephone IP Adapter uses a half duplex 10BaseT Ethernet connection Digital Telephone IP Adapter Installation and Administration Guide 35 Digital Telephone IP Adapter description Standard 2 1 How Digital Telephone IP Adapter units work There are two major components to the Digital Telephone IP Adapter units They are 1 the Digital Telephone Internal or External IP Adapter unit located at the remote location 2 the RLC located on the host PBX These two components along with the connection options described on page 35 extend the host PBX services to a remote user IP network diagram Digital Telephone OR Digital Telephone Internal IP Adapter circuit card External IP Adapter unit Digital telephone Access Device C Corporate Reach Line Card C ED C WAN gt G018 36 Digital Telephone IP Adapte
17. Identifies the name of the DSP load that is the combination of DSP algorithms on the DSP application module 180 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Ethernet Interface Statistics Ethernet Interface Statistics similar to the following list information about the connection between the IP network and the Digital Telephone IP Adapter unit that is achieved over the unit s Ethernet interface Ethernet Interface Statistics Mm E Channel LANDry Admin Oper IfcType IfcNo MTUlen Speed Rx Octet RxUcast AxMcast Rx D NET ARM 1 1 6 i 0 0 13449 0 1487677 0 Refresh Save to File To display the Ethernet Interface Statistics screen refer to Displaying the Ethernet Interface Statistics screen on page 182 To obtain the definitions for the statistics presented on the Ethernet Interface Statistics screen refer to Ethernet Interface Statistics field descriptions on page 183 Digital Telephone IP Adapter Installation and Administration Guide 181 Administration Standard 2 1 Displaying the Ethernet Interface Statistics screen Choose Alarms Stats Logs Ethernet Interface Statistics from the Menu Bar to display the Ethernet Interface Statistics screen Result Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Ethernet Interface Statistics screen similar
18. January 2005 Planning for installation Specification Minimum Maximum Normal operation Recommended Temperature Ambient a 0 C 32 F a Relative humidity m 10 Storage Recommended temperature 40 C 40 F Relative humidity 5 Power consumption Voltage Current m 40 C 104 F a 95 non condensing 70 C 158 F 95 RH non condensing 24VDC 0 3A Digital Telephone IP Adapter Installation and Administration Guide 57 Planning for installation Standard 2 1 Mounting options Place the Digital Telephone External IP Adapter on a desk or mount the unit on the wall If mounting on the wall make sure that the chosen location allows you to easily view the LED indicators on the front panel ATTENTION stallation on the wall must be completed using standard telephony installation practices Cables included with the Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter package includes a power cord and power supply Cables included with the Digital Telephone External IP Adapter The Digital Telephone Internal IP Adapter package includes the following cables m 1 83 meter 6 foot RJ 11 telephone cord a power cord and power supply Cables you must supply yourself The following cables used to establish the network connections are industry standard cables and are not provided in the Digital Telephone External IP Adapter package
19. This section explains how to change the IP address subnet mask and default gateway for the Digital Telephone IP Adapter unit Getting there 911x Configuration Manager IP Configuration IP Configuration property sheet 122 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Configuring IP information To change the IP information 1 Complete the fields of the IP Configuration property sheet as described in IP Configuration field descriptions on page 125 2 Click on the OK button to save the information in the temporary work file 3 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information IF you are logged on to the Digital Telephone IP Adapter unit not logged on to the Digital Telephone IP Adapter unit THEN the changes are written into the Digital Telephone IP Adapter unit s buffer To save the changes in Flash memory choose Upload Download Save to Flash from the Menu Bar Note When you change System or IP Configuration parameters and Save to Flash calls can be dropped Ensure that there are no active calls when you make changes to these configuration parameters the Configuration Manager dialog box displays similar to the following Configuration Manager Data can t be sent Connection not Established Do one of the
20. You must have a TFTP server application running on the administration PC The TFTP server s base directory must point to the directory that contains the upgrade files Manual firmware upgrade To ensure trouble free communication between the RLC and Digital Telephone IP Adapter units during and after the manual firmware upgrade Nortel recommends that you perform the upgrades as follows 1 Create backup configuration files for the Digital Telephone IP Adapter unit and RLC Refer to Creating a backup configuration file on page 159 Upgrade the Configuration Manager software on the administration PC Disable the PBX slot s where an RLC is installed Upgrade the RLC firmware Upgrade the Digital Telephone IP Adapter unit firmware Restart the RLC Restart all upgraded Remote Gateway 9100 Series units Re enable the PBX slot s where an RLC is installed on oo A WO N 196 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration When to perform a firmware upgrade Perform a firmware upgrade if you have determined that you are using out of date firmware For instructions on determining if you need to perform an upgrade refer to Verifying the firmware and software version on page 191 l ATTENTION The protocol for communication between the RLC and the Remote Gateway 9100 Series units requires that they be running the same version in order for them to communicate with
21. and XP Professional and Home Edition have 48 Mbytes of available storage for Windows 95 98 and ME or 64 Mbytes of available storage for Windows NT Workstation 4 0 2000 Professional and XP Professional and Home Edition Note Configuration Manager does not support any of the Win32 Server versions of Microsoft Windows 60 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Planning for installation Trivial File Transfer Protocol TFTP server A TFTP server is required for performing firmware upgrades and configuration uploads You can use any TFTP server application TFTP server applications are available from the Internet Year 2000 compliance The Digital Telephone IP Adapter unit and Configuration Manager software are Year 2000 compliant However you must ensure that the administration PC is Year 2000 compliant by verifying that the Windows operating system is shown in this table Operating system Year 2000 compliance requirement Windows 95 Version 95b Windows 98 OK as is Windows NT Workstation 4 0 Service Pack 5 or higher Windows 2000 Ok as is Windows ME Ok as is Windows XP OK as is Optivity Telephony Manager and Configuration Manager Nortel does not guarantee that Optivity Telephony Manager OTM and the Configuration Manager can operate simultaneously on the same administration PC Simultaneous running of these two applications has not been tested and is therefore
22. sce prre Bows Co em io S RA SRE EEA EERE AS 49 Online Offline Tables sees eh se es eae ed aa oe eee 50 Emergency service number 0 00 0c cece cee cette ene 51 Remote Gateway 9100 Series Configuration Manager 52 Power requirements ss sie eects eek eee eee eA ES EARS ESS 53 Input specifications 6 0 0 ccc teens 53 Output specifications 0 ccc teens 53 Planning for installation 55 Physical environment 0 ccc eee teen ete ene 56 DDACE Sie IM Bete lcs eA A AL it galt E ie aE AS 56 Temperature soso cccess ee es ed ye ee Ee ee ee 56 Mounting options 00 ccs 58 Cables included with the Digital Telephone Internal IP Adapter 58 Cables included with the Digital Telephone External IP Adapter 58 Cables you must supply yourself a o n ccc 58 viii Digital Telephone IP AdapterInstallation and Administration Guide January 2005 Contents Admimstration PC sydd isda E eae ee tb hss EG ode ea NS ea 59 Connection Options ceses ks at ccc ete 59 Ethernet connection 0 0 0c teenies 59 Administering multiple nodes in the network 000004 60 Windows PC requirements o n ccc 60 Optivity Telephony Manager and Configuration Manager 61 Network considerations 0 0 0 eee eee cece e eens 62 IP addressing and routing 06 ieee eee 62 Determining DHCP assigned IP addresses 0 0000 00005 62 Deploymetits rsrs c0a yacn ee eda eS aels uote sat mo
23. 1 Press 2 2 Press the Hold key Result The telephone display asks if you want to reboot the Digital Telephone IP Adapter unit similar to the following Reboot Unit 1 Yes 2 No 3 Proceed to step 19 on page 108 Digital Telephone IP Adapter Installation and Administration Guide 107 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you wantto THEN do the following retain yourmost 1 Press 1 pati 2 Press the Hold key configuration 5 Result The telephone display asks you to confirm changes your instruction to overwrite current configuration settings with your latest configuration changes similar to the following Confirm 1 Yes 2 No revert to the 1 Press 2 previous 5 2 Proceed to step 19 below configuration settings keep your most 1 Press 1 recent configuration changes as system settings 2 Proceed to step 19 below Note Do not interrupt the power to the Digital Telephone IP Adapter unit during the save process 19 The telephone display asks if you want to reboot the Digital Telephone IP Adapter unit similar to the following Reboot Unit 1 Yes 2 No IF you want to THEN do the following not reboot the 1 Press 2 Digital Telephone 4 Press the Hold key IP Adapter unit Result Return to Display Local IP 1 Yes 2 No on page 88 108 Digital Telephone IP Adapter Installation and Administration Guide January 2005
24. 206 Messages 169 Modem Tones 120 Module Number 179 N Name 180 No of Voice Calls on IP 173 No of Voice Calls on PSTN 173 Node Name 118 O Outbound Security ID 132 250 Digital Telephone IP Adapter Installation and Administration Guide January 2005 P Phone Type 120 Priority 176 PSTN Connection 131 PSTN Number to Connect to RLC 131 R registration 119 Remote ID 176 Remote Unit Number 173 Resize Logs Messages 169 RLC Port Number 131 S Security ID Inbound Security ID 132 Outbound Security ID 132 Security Level 132 Signaling Status 173 Single Dig Dev ID 179 software upgrade M39xx digital telephone sets 206 SPRE Codes DeRegistration 120 Offline 119 Online 119 registration 119 Start Auto Upgrade 135 Start Time 176 statistics Bandwidth BW Connection Statistics IP QoS Status 173 No of Voice Calls on IP 173 No of Voice Calls on PSTN 173 Remote Unit Number 173 Signaling Status 173 Fields Index Total Up Trunk BW 173 Used IP BW 173 Used Trunk BW 173 Caller Info Statistics Call BW 176 Connection ID 176 Current Media 176 Last Transition to IP 176 Last Transition to PSTN 176 Priority 176 Remote ID 176 Start Time 176 Transitions to IP 176 Transitions to PSTN 176 Type 176 Caller Info Statistics field descriptions 176 DSP statistics Available Flex Channels 180 Available MIPS 179 Available Voice Channels 179 180 Device Number 179 In Service 179 Module Number 179 Name 180 Single Dig Dev ID 179
25. 3 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information IF you are THEN logged on to the Digital Telephone IP Adapter unit not logged on to the Digital Telephone IP Adapter unit the changes are written into the Digital Telephone IP Adapter unit s buffer To save the changes in Flash memory choose Upload Download gt Save to Flash from the Menu Bar the Confirmation Manager dialog box displays similar to the following Configuration Manager Data can t be sent Connection not Established Do one of the following a Logon to the Digital Telephone IP Adapter unit and then click on the Send button b Save the changes to a file on your administration PC using the File Save As command Note When you change System Configuration parameters and Save to Flash calls can be dropped Ensure that there are no active calls when you make changes to these parameters Digital Telephone IP Adapter Installation and Administration Guide 117 Changing configuration settings using Configuration Manager Standard 2 1 911x System Configuration field descriptions Field Description Unit ID Enter a unique number from through 20 to identify the Digital Telephone IP Adapter unit that you are configuring and differentiate it between the RLC Remote Gateway 9150 unit and all other remote units connected to the same RLC This number must be different from
26. Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following reboot the Digital 1 Telephone IP 2 Adapter unit Press 1 Press the Hold key Result The telephone display asks if you want to shut the system down or restart the system similar to the following 0 Shut Down 1 Restart restart the Digital 1 Press 1 aR IP 2 Press the Hold key t t f ees Result The telephone display asks you to confirm your decision to restart the system similar to the following Confirm 1 Yes 2 No abort your 1 Press 2 Instruction to 2 Press the Hold key restart the Digital f Result Return to Display Local IP 1 Yes 2 No Telephone IP on bade 88 Adapter unit pag i Digital Telephone IP Adapter Installation and Administration Guide 109 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you want to THEN do the following confirm your 3 Press 1 to restart the Digital Telephone IP Adapter instruction to unit restart the Digital 4 press the Hold key Tena Result The telephone display inf that it i Adapter unit esult The telephone display informs you that it is restarting the system similar to the following Restarting the System Please Wait Nn When the system restarts the telephone display returns to its normal state showing the time and date similar to the following JAN 01 12 13 P nN If the telephone is connected to a PBX
27. Description The RLC s non configurable unit ID of 254 Enter the RLC voice port number designated for the Digital Telephone IP Adapter unit on the RLC Remote connection configuration property sheet The default is 0 Click on the Enable option button if you want to route calls over your IP network Click on the Disable option button if you do not want to route calls over your IP network The default is Disable Enter the RLC s IP address The Digital Telephone IP Adapter unit uses this IP address to connect to the RLC over the IP network Click on the Permanent option button to configure this port s IP connection to be up at all times Click on the On Demand option button to configure this port s IP connection to be up only when needed The default is Permanent Refer to Deployment on page 64 for help in determining which setting to configure This setting does not apply to Digital Telephone IP Adapters This setting does not apply to Digital Telephone IP Adapters Digital Telephone IP Adapter Installation and Administration Guide 131 Changing configuration settings using Configuration Manager Standard 2 1 Field Security Level Security Id Outbound Security ID Security Id Inbound Security ID iDVR Feature Keys Description Select No Security from the drop down list box if you do not want the RLC to perform a security check Select Provision ID from the drop down
28. IP Adapter unit PING the Digital Telephone IP Adapter unit to see if it responds Refer to Using Configuration Manager s PING on page 221 for proper procedure PING the gateway to see if it responds If the PING still does not work contact your data network administrator Digital Telephone IP Adapter Installation and Administration Guide 217 Troubleshooting Standard 2 1 Symptom What to do 10060 TELNET CONNECTION The Digital Telephone IP Adapter unit FAILED appears when attempting cannot be reached on the IP network to connect to the Digital 1 Telephone IP Adapter unit The Digital Telephone IP 1 Adapter unit does not send or receive Ethernet traffic Check the configuration of network devices and ensure that Digital Telephone IP Adapter unit can be reached Verify that the Ethernet cable is connected at both ends Digital Telephone IP Adapter unit and Internet Access Device Check the Ethernet cable and ensure it is good Ensure the Digital Telephone IP Adapter unit is powered up Power the Digital Telephone IP Adapter unit off then back on PING the Digital Telephone IP Adapter unit Contact your Nortel distributor There may be a hardware problem Ensure the Digital Telephone IP Adapter unit is powered up The Digital Telephone IP Adapter unit cannot send or receive traffic if it is not powered up Check the Ethernet cable between the Digital Telephone IP Adapter unit and the n
29. RLC from the Digital Telephone IP Adapter unit to verify IP network connectivity Lamps or indicators do not reflect the true status of the telephone It is possible that there is a synchronization error between the Digital Telephone IP Adapter unit and the host PBX Contact your telecom network administrator Digital Telephone IP Adapter Installation and Administration Guide 213 Troubleshooting Standard 2 1 Symptom What to do The display is blank that is the 1 time and date are not displayed Take the digital telephone handset off hook and dial the online SPRE code The Digital Telephone IP Adapter unit attempts to connect to the host PBX When the connection is established the time and date display Check the IP network and ensure that m itis not down m traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX PING the RLC from the Digital Telephone IP Adapter unit to verify IP network connectivity Restart the RLC wait one minute and then restart the Digital Telephone IP Adapter unit Ensure that the RLC is enabled in its host PBX slot In overlay 32 on the host PBX check the status of the RLC disable and enable it or reseat it if necessary Contact your telecom administrator There might be problems at the host PBX 214 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Symptom
30. cable loops to make them as tight as possible Digital Telephone IP Adapter Installation and Administration Guide 73 Installing the Digital Telephone IP Adapter unit Standard 2 1 Connecting the Digital Telephone Internal IP Adapter circuit card Ensure that you have obtained the following telephone and Ethernet cables for your network m Ethernet cable If you are connecting the Digital Telephone Internal IP Adapter circuit card to a hub you need a standard CATS unshielded twisted pair UTP straight through Ethernet cable The cable must be no longer than 100 meters 325 feet Digital Telephone IP Adapter circuit card G101482IP Note These cables are not supplied in the Digital Telephone Internal IP Adapter package 74 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Complete the following procedure 1 Ifyou want to route calls over the IP network or administer the Digital Telephone Internal IP Adapter circuit card with Configuration Manager connect the circuit card to the Ethernet network by making the following connections a Connect one end of the RJ 45 Ethernet cable to the ETHERNET connector on the Digital Telephone Internal IP Adapter circuit card b Connect the other end to either an Ethernet hub or network router 2 Connect the Digital Telephone Internal IP Adapter circuit card to the power source as
31. clearing the display logs To discard or clear display logs that are no longer useful 1 From the Menu Bar choose Alarms Stats Logs Clear Logs Result The Clear Logs dialog box displays similar to the following Clear Logs Are you sure IF you select THEN No the Clear logs dialog box closes and the retained display logs remain as they are Yes a the Digital Telephone IP Adapter unit deletes its stored display logs a the LOGS cleared dialog box displays similar to the following Configuration Manager i LOGS Cleared Click on the OK button 170 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Statistics screens All statistics screens provided by the Alarms Stats Logs menu function primarily to help you obtain information to provide to technical support personnel upon request Getting there 911x Configuration Manager Bandwidth Connection Statistics Bandwidth Connection Statistics similar to the following allow you to see the amount of bandwidth that the logged on Digital Telephone IP Adapter unit has available to it Use the Bandwidth Connection Statistics to help you determine if you need to add more bandwidth on the IP network connection Bandwidth Connection Statistics Remote Unit Number Signaling Status No of Voice Calls on IP_ Noof Voice Calls on PSTN Used IP BW Used Trunk 254 ACTIVE 0 0 16 00 0 00 Ref
32. connectivity 0 ccc eee EE ARE E OEN 217 System descriptions 0 606 teens 217 Software problems mars s tone eh ae SD eR SS RS 220 Symptom descriptions 0 00 cee 220 Display Logs definitions n bcc eens 220 Using Configuration Manager s PING 000 c eee eee eee 221 Performing a Configuration Manager PING 4 221 Unsuccessful PING options 0 000 tees 223 Syslog testing xt sack pora Modelo Row ianod els hoedieehas dete sd 224 Performing syslog testing 00 0 cee nee 224 Alarmis and alerts os Tse h Gadi ee oh Seen Seek Ps RRR 225 Recovering from a catastrophic failure 00 0 cece eee eee 226 Repair and warranty information 0 0 00 ce eee eee eee eens 227 Canadas yesss sac pect 8 Os Ra ROS hd WHEE RE OR RS ees 227 United Slates tenn cessed hes ha a e hn a oar en a wh eure ite 227 EEUT OPE ass EEEE E LES EEO ol aaa eg Sch E ah a ES 227 ASIG PAGCIIGC cs fad bina thee Reis Bat hace d Vins Bi Rin oid els ey ate 228 CATA ies Tee Ey he a Be ale a et LE Edd 228 xii Digital Telephone IP AdapterInstallation and Administration Guide January 2005 Contents A Planning forms 229 IP Adapter Network Connections 00 cece e eee eens 230 IP Adapter Configuration Information Dialing Plans 231 IP Adapter telephone menu Configuration Values oree esan e cece teen eee 232 B Connection pin out tables 235 RJ 45 Ethernet connector
33. each other About firmware upgrades and configuration files Each time you perform a firmware upgrade the configuration database is also converted if necessary to a format that is compatible with the new firmware Configuration settings are not affected by the conversion Nortel recommends that each time you perform a firmware upgrade you create a backup copy of the converted configuration file and store it in a safe secure location Before you begin It is important to complete the following steps before performing a firmware upgrade 1 Obtain the firmware upgrade from Nortel For instructions refer to Obtaining the latest upgrade file on page 193 2 Extract the upgrade files from the file you received from Nortel 3 Start the TFTP server application 4 Ensure the TFTP base directory reflects the directory where the firmware upgrade file you want to use resides Getting there 911x Configuration Manager Digital Telephone IP Adapter Installation and Administration Guide 197 Administration Standard 2 1 Upgrading the Digital Telephone IP Adapter unit firmware To upgrade the Digital Telephone IP Adapter unit firmware 1 From the Menu Bar choose Upload Download Upload S W Result The Software Upload dialog box displays similar to the following Software Upload x Module r Mode Application BRI Slot Number waAdressf f Uploaded File Browse Note The file sho
34. following a Log on to the Digital Telephone IP Adapter unit then click on the Send button again b Save the changes to a file on your administration PC Digital Telephone IP Adapter Installation and Administration Guide 123 Changing configuration settings using Configuration Manager Standard 2 1 4 Restart the Digital Telephone IP Adapter unit Notes a To restart a Digital Telephone IP Adapter unit use the procedure found under Restarting the system on page 204 b When you change IP configuration parameters and Save to Flash calls can be dropped Ensure that there are no active calls when you make changes to these parameters c The Remote Gateway 9100 Series family of products does not support Classless Inter Domain Routing CIDR that is a Class C address with a Class B mask 124 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager IP Configuration field descriptions Field Automatic DHCP Configuration Address Information IP Address IP Network Mask IP Gateway IP Address IP Network Mask Description Click on the Obtain IP Address from Server option button to allow the Digital Telephone IP Adapter unit to use an IP address dynamically assigned by a DHCP server on the IP network Result Configuration Manager disables the IP Address IP Network Mask and IP Gateway fields Click
35. follows a Connect the appropriate cord on the power transformer to the power connector on the Digital Telephone Internal IP Adapter circuit card b Plug the power connector into an uninterruptible power supply UPS or wall outlet Powering up the Digital Telephone Internal IP Adapter circuit card As soon as you connect the Digital Telephone Internal IP Adapter circuit card to the power source the circuit card begins to power up During power up the Digital Telephone Internal IP Adapter circuit card performs a self test The power LED flashes three times to verify all critical functionality If the Digital Telephone Internal IP Adapter circuit card completes a successful self test the telephone display shows one of the following messages A time and date if connected to a PBX HOSTLESS MODE if not connected to a PBX Note The ETHERNET TX and RX LEDs flash only in response to transmit and receive activity Digital Telephone IP Adapter Installation and Administration Guide 75 Installing the Digital Telephone IP Adapter unit Standard 2 1 Installing the Digital Telephone External IP Adapter unit You can install the Digital Telephone External IP Adapter unit on a desk or on the wall The unit has the following dimensions a 18 2 cm 7 2 inches wide a 9 9 cm 3 9 inches deep a 2 544 cm 1 inch high Note If you want to mount the Digital Telephone External IP Adapter unit on the wall you must provide your
36. for the Digital Telephone IP Adapter units are as follows Characteristic Rating voltage 24 VDC 5 current 0 62A maximum power 15W maximum Digital Telephone IP Adapter Installation and Administration Guide 53 Digital Telephone IP Adapter description Standard 2 1 54 Digital Telephone IP Adapter Installation and Administration Guide Chapter 2 Planning for installation In this chapter Physical environment Administration PC Network considerations Deployment 56 59 62 64 Digital Telephone IP Adapter Installation and Administration Guide 55 Planning for installation Standard 2 1 Physical environment This section provides the space temperature cabling and mounting information you need to know before you install Digital Telephone IP Adapter units Space Insert the Digital Telephone IP Adapter into the base of a digital telephone set The dimensions for the circuit card are as follows a 16 5 cm 6 5 inches wide a 8 8 cm 3 5 inches deep Place the Digital Telephone IP Adapter on a desk or mount it on the wall The dimensions for the unit are as follows a 18 2 cm 7 2 inches wide a 9 9 cm 3 9 inches deep Temperature The table on the following page describes the temperature and humidity conditions that the Digital Telephone IP Adapter unit can withstand without any performance degradation or damage 56 Digital Telephone IP Adapter Installation and Administration Guide
37. if Configuration Manager prompts you to do so Note When you save configuration changes to Flash the system suspends new call processing for approximately 30 seconds Some configuration changes do not take effect until the unit has been re started Restarting the unit To restart the unit 1 From the Menu Bar choose Connect System Reset Restart Result The System Restart dialog box displays similar to the following System Restart x AN This will restart your system Are you Sure J s 2 Click the Yes button Result The Restarting the System Please Wait progress bar displays indicating that Configuration Manager is restarting the system similar to the following PITT 204 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration 3 When the restart is complete the system logs off the user Result The Configuration Manager dialog box displays notifying you of the successful restart similar to the following Configuration Manager G System restarted Successfully User has been logged out 4 Configuration Manager then displays the User Authentication dialog box so that you can resume Configuration Manager activities Digital Telephone IP Adapter Installation and Administration Guide 205 Administration Standard 2 1 Performing a software upgrade Perform a software upgrade if you have determined that you are using out of date
38. on the Auto Upgrade Configuration property sheets In order for the automatic or scheduled firmware upgrade to complete place the ro ver txt file in the same TFTP server directory as you place the upg file 200 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Self contained firmware upgrade A self contained firmware upgrade executable file is also available To perform this form of upgrade both the administration PC and the Digital Telephone IP Adapter unit must be connected using a 10BaseT Ethernet connection The self contained firmware upgrade executable file can run on a Windows 98 NT Workstation 4 0 Millennium Edition ME 2000 Professional or XP Professional and Home Edition operating system To obtain the self contained firmware upgrade executable file click on the Software Downloads link at the following website www nortel com Note You can also email this file to a remote user To perform the upgrade 1 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following Click Setup to run the Remote Gateway 9100 Series Firmware Upgrade Manager Click Cancel to exit Cancel About 2 Click on the Setup button to run the Remote Gateway 9100 Series Firmware Upgrade Manager Note You can cancel the upgrade at anytime by clicking on the Cancel button on any of the upcoming dialog boxes You can find out info
39. on the Configure IP Address option button to manually configure a static IP address for the Digital Telephone IP Adapter unit Result Configuration Manager enables the IP Address IP Network Mask and IP Gateway fields The default is Configure IP Address If you clicked on the Configure IP Address option button enter the IP address IP network mask and IP gateway in the appropriate fields as follows Enter the IP address of the Digital Telephone IP Adapter unit Enter the subnet mask of the unit The subnet mask identifies to the Digital Telephone IP Adapter unit which portion of the IP address represents the network and which portion represents the host Digital Telephone IP Adapter Installation and Administration Guide 125 Changing configuration settings using Configuration Manager Standard 2 1 Field Description IP Gateway Enter the IP address of the IP gateway serving the Digital Telephone IP Adapter unit A gateway is a device that functions as a node on two networks forwarding packets from one network to addresses on the other networks In Remote Gateway 9100 Series context the gateway is the device on the network that directs traffic to and from the Digital Telephone IP Adapter unit DiffServ CodePoint This setting modifies the IP Header and is applicable across the entire WAN If enabled this feature allows you to set the DiffServ CodePoint value Refer to the DiffServ CodePoint Value for a list of value
40. on to is already being used by someone else If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC Your station is logged off There are not enough DSP resources to process the call Try again at a later time Note Ensure to initiate calls from the appropriate calling key according to the following parameters Use the host calling key to call someone at the host PBX site There is not enough bandwidth to complete the requested action Try again at a later time 148 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Using the digital telephone Message Description DSP Limit There were not enough DSP resources to complete the requested action Try again at a later time Digital Telephone IP Adapter Installation and Administration Guide 149 Using the digital telephone Standard 2 1 Telephone features operation This section describes how to use the following digital telephone features in host controlled modes a call forward conference a call transfer m emergency service calls call waiting a hold Emergency service calls Do not place an emergency service call for instance a call for police fire department or ambulance help using a telephone connected to a Digital Telephone IP Adapter unit Hold When you press the Hold key on a host controlled call the holding party receives the Hold treatment defin
41. own mounting hardware Installing the Digital Telephone External IP Adapter unit on a desk To install the Digital Telephone External IP Adapter unit on a desk 1 Turn the Digital Telephone External IP Adapter unit upside down 2 Affix the rubber feet to the bottom of the Digital Telephone External IP Adapter unit Note Ensure the rubber feet are securely fastened 3 Place the Digital Telephone External IP Adapter unit in the desired location Installing the Digital Telephone External IP Adapter unit on the wall You need the following tools atape measure m a screwdriver m two long screws to ensure the unit is securely mounted Note Do not affix the rubber feet to the bottom of the Digital Telephone External IP Adapter unit Otherwise the unit cannot be mounted flush against the wall 76 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Ensure that your chosen location meets the following criteria m The LED indicators on the front panel must be easily viewed a There must be enough space to accommodate the cables when they are connected to the Digital Telephone External IP Adapter unit Refer to the following diagram Go23IP Digital Telephone IP Adapter Installation and Administration Guide 77 Installing the Digital Telephone IP Adapter unit Standard 2 1 Complete the following procedure
42. same time You must use one or the other If you want to use Configuration Manager to configure the Digital Telephone IP Adapter unit refer to Chapter 5 Changing configuration settings using Configuration Manager Information you need to know before configuring Before you start configuring the Digital Telephone IP Adapter unit have the following information available the unit ID for the Digital Telephone IP Adapter unit m the online and offline SPRE codes m the registration and deregistration SPRE codes an IP address including subnet mask and the IP address of the IP Gateway if applicable The network administrator can provide the above information to the end user by filling out and delivering the Telephone Menu Configuration Values form in Appendix A Planning forms 84 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu Accessing the telephone menu You can access the telephone menu by quickly pressing the Release key four times within a three second time span Refer to Running the telephone menu script on page 87 Telephone menu key function Digital Telephone IP Adapter Key name Key label telephone menu key function DIGIT 1 2 3 4 5 6 7 8 9 0 user name password entry numeric entry ALPHA 2 3 4 5 6 7 8 9 user name password entry YES 1 request menu enable feature NO 2 skip menu disable fea
43. that this cable is no longer than 100 meters 325 feet in length Note Place digital telephones no farther than 1230 7 meters 4000 feet from the Digital Telephone External IP Adapter unit The following diagram shows the connections on the back panel of the Digital Telephone External IP Adapter unit Digital Telephone External IP Adapter unit Rear view connectors Power Analog Ethernet ADMIN Digital line phone G101490IP Digital Telephone IP Adapter Installation and Administration Guide 79 Installing the Digital Telephone IP Adapter unit Standard 2 1 Connecting the Digital Telephone External IP Adapter unit to the network To connect the Digital Telephone External IP Adapter unit to the network WARNING AN Risk of equipment damage To prevent damage to the Digital Telephone External IP Adapter unit ensure that the power source to the unit is turned off until you complete all connections 1 Add the Digital Telephone External IP Adapter unit to your Ethernet network by making the following connections a Connect one end of the Ethernet cable to the ETHERNET connector on the Digital Telephone External IP Adapter unit b Connect the other end to either an Ethernet hub or a network router 2 Connect the Digital Telephone External IP Adapter unit to the power source as follows a Connect the appropriate plug on the power transformer to the power connector on the Digital Telephone External
44. the Enable PBX Alarms checkbox is not selected Refer to Display Logs in Configuration Manager online Help to determine which alarms and alerts the PBX generates Enter the SPRE code maximum seven digits that is used to place your site into online mode or accept the default The default is 99 Note The SPRE code is automatically prefixed with the pound sign This means users must dial before the SPRE code when going into online mode Enter the SPRE code maximum seven digits that is used to put your site into offline mode or accept the default code The default is 98 Note The SPRE code is automatically prefixed with the pound sign This means users must dial before the SPRE code when going into offline mode Enter the SPRE code maximum seven digits that engages the user s telephone with a multi user or dynamic port or accept the default code The default is 97 Note The SPRE code is automatically prefixed with a pound sign This means users must dial before the SPRE code when registering for a port Digital Telephone IP Adapter Installation and Administration Guide 119 Changing configuration settings using Configuration Manager Standard 2 1 Field Description SPRE Codes DeRegistration Enter the SPRE code maximum seven digits that disengages the user from a multi user or dynamic port or accept the default code The default is 96 Note The SPRE code is automatically prefixe
45. the IP address telephone number and security ID on the RLC port are correct if these items are used Both the telecom and data networks are routing voice calls as expected that is calls are not being blocked in any way 212 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Symptom What to do There is no dial tone when pressing either the host calling or local calling keys 1 Check the IP network to ensure the following The IP network is not down Traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX 2 Contact your telecom administrator There might be problems at the host PBX A stutter is heard during a remote dial tone Lamps or indicators are not lit after completion of a Digital Telephone IP Adapter unit power cycle This is a normal occurrence and is caused by the DSP activating a dial tone relay However to eliminate stutter dial tone disable Dialtone Relay Dialtone Relay settings are in the Advanced Configuration dialog box which is available on the RLC System Configuration Property sheet 1 Check all cable connections to and from the Digital Telephone IP Adapter unit to ensure that they are all securely connected 2 Check the IP network and ensure that m itis not down traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX 3 PING the
46. the IP network to the Ethernet network or Corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX The host PBX then converts the data to voice and routes the call to host station 1 item C Note Item notations in parentheses refer to circled markers in the diagram on page 38 Digital Telephone IP Adapter Installation and Administration Guide 39 Digital Telephone IP Adapter description Standard 2 1 Call scenario 2 host controlled corporate external call The following diagram shows how a call is routed when placing a host controlled call to a party outside the organization using a Digital Telephone IP Adapter unit Calls work the same in reverse from the host PBX site to the Digital Telephone IP Adapter unit site Host controlled call corporate external call Remote site Digital Telephone Digital Telephone _ External IP Adapter unit OR internal IP Adapter circuit card E rif Digital telephone a D Ethernet ss Corporate Loom i Q c__ WAN _ 2 Internet RADNE EESEL ERAS E OEE Access Device I Host location i I Host PBX Host stations Voice over IP call G020IP 40 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Voice over IP network call 1 The Digital Telephone IP Adapter
47. voice path to the host PBX is established and the call proceeds Digital Telephone IP Adapter Installation and Administration Guide 145 Using the digital telephone Standard 2 1 Indicator updates Digital telephone indicators reflect the current status of the telephone For example they identify when calls are waiting active on hold or if your office has voice mail that messages are waiting The host PBX updates indicators when a connection between the host PBX and Digital Telephone IP Adapter unit is active Host controlled indicator updates The host PBX automatically updates indicators for host controlled features each time any of the following occur m the host PBX receives an incoming call from your site the host PBX processes an outgoing call from your site m the host PBX sends a message waiting indicator MWI update Note When online with a permanent connection to the host PBX a remote site receives constant telephone indicator updates 146 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Using the digital telephone Display messages This section describes the messages that can display on your digital telephone set Message descriptions Message Description Going Offline 30 Secs Going Offline 20 Secs Going Offline 10 Secs Hostless Mode Logged In in in in This message warns you that all digital telephones at this site are abo
48. 1 Choose the location on the wall where you want to mount the Digital Telephone External IP Adapter unit Use the pre drilled screw slots on the bottom of the Digital Telephone External IP Adapter unit as a guide to measure and mark the location on the wall for each mounting screw The measurements between the screw slots are as follows from front to back panels 2 54 cm 1 in from side to side 15 8 cm 6 25 in Mount the screws Note Do not screw the screws all the way in Stop when the heads are about 5 mm 1 8 inch from the wall Mount the Digital Telephone External IP Adapter unit on the screws then gently pull it down so the screws slide into the narrow portion of the screw slots Note Do not let go yet Make sure that the Digital Telephone External IP Adapter unit is securely mounted WARNING AN Risk of equipment damage Ensure that you fasten the Digital Telephone External IP Adapter unit securely to the wall Falls can damage the unit 78 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Connecting the Digital Telephone External IP Adapter unit Obtain the following cables for your network These cables are not supplied Ethernet cable If you are connecting the Digital Telephone External IP Adapter unit to a hub you need a standard CATS unshielded twisted pair UTP straight through Ethernet cable Ensure
49. 1 exe to the specified folder Unzip press the Unzip button cat oS ee e Run Winzip Browse Close About M Overwrite files without prompting Help 3 Review the information presented and make changes as necessary Notes Nortel recommends that you extract the files into a temporary directory f you specify a directory that does not exist the WinZip Self Extractor creates it 194 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration 4 Click on the Unzip button Result The file extraction begins A status bar shows the extraction progress When completed an unzipped successfully message displays similar to the following WinZip Self Extractor 5 file s unzipped successfully 5 Click on the OK button Result The WinZip Self Extractor dialog box reappears 6 Click on the Close button Digital Telephone IP Adapter Installation and Administration Guide 195 Administration Standard 2 1 Performing a firmware upgrade This section describes how to perform a firmware upgrade on your Digital Telephone IP Adapter unit You perform the upgrade over the IP network using the TFTP protocol You can perform the Digital Telephone IP Adapter upgrade manually or configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade Refer to Auto upgrade configuration on page 133 for further details
50. 144 Indicator updates 146 Display messages 147 Telephone features operation 150 Going online and offline 152 Digital Telephone IP Adapter Installation and Administration Guide 141 Using the digital telephone Standard 2 1 Modes of operation Digital telephones at your Digital Telephone IP Adapter unit site can operate in the following modes host controlled online to host PBX offline from host PBX Host controlled modes Host controlled mode means that the host PBX controls the following some display messages that display on your telephone indicator updates such as the message waiting indicator calls that you receive from or place to someone at the host PBX site In host controlled mode a voice path is established to the host PBX and signaling messages are passed between the host PBX and the Digital Telephone IP Adapter unit Online mode When in online mode calls initiated on the host calling key are directed through the host PBX The display on your digital telephone set shows Online Mode Offline mode When in offline mode you cannot place or receive calls through the host PBX The display on all digital telephone sets show Offline Mode 142 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Using the digital telephone What controls the online and offline modes The online and offline modes can be controlled by one or both of the following online offline sc
51. 5 16 The telephone display asks if you want to modify the current analog localization setting for this Digital Telephone IP Adapter unit similar to the following Modify Localization 1 Yes 2 No This step does not apply to Digital Telephone IP Adapter units Press 2 and continue to step 16 The telephone display asks if you want to modify the current modem tones setting for this Digital Telephone IP Adapter unit similar to the following Modify Modem Tones 1 Yes 2 No This step does not apply to Digital Telephone IP Adapter units Press 2 and continue to step 17 Digital Telephone IP Adapter Installation and Administration Guide 105 Configuring the IP Adapter unit using the telephone menu Standard 2 1 17 The telephone display asks if you want to configure the type of telephone set attached to this Digital Telephone IP Adapter unit similar to the following Configure Set Type 1 Yes 2 No IF you wantto THEN do the following modify the 1 Press 1 current telephone 2 Press the Hold key set type Result The telephone display asks what type of telephone set is connected to the Digital Telephone IP Adapter unit similar to the following configuration for this Digital Telephone IP Adapter unit Is this a M2006 1 Yes 2 No ww If the telephone display does not show the model of your telephone set press 2 4 Press the Hold key Note The telephone display repeats this question until it r
52. ACD applications The Digital Telephone IP Adapter supports all Nortel Automatic Call Distribution ACD applications If an ACD agent loses communication to the Digital Telephone IP Adapter unit or the unit goes offline the agent is placed in Make Set Busy MSB mode This mode logs the agent out of the ACD queue so that calls can be routed to other ACD agents Once you re establish communication between the agent and the Digital Telephone IP Adapter the digital telephone set display shows Set Busy Activated In addition when an ACD agent is on a call using a Local Calling key the Digital Telephone IP Adapter unit sends a transparent Not Ready key press to the host PBX and places the ACD agent s digital telephone set in Not Ready mode This feature prevents the ACD agent from receiving ACD calls when active on a local call The Digital Telephone IP Adapter unit removes the digital telephone set from the Not Ready mode when the agent terminates the local call If you are having trouble with ACD agents being logged off unexpectedly or calls that terminate prematurely try the following Set the User On Demand Idle Timer to 90 seconds and the User On Demand Minimum Call Timer to 1 second Note You can configure these settings on the RLC s Remote Connection Configuration property sheet in Configuration Manager Allocate a permanent connection for the ACD agents On the RLC Port Configuration property sheet click on t
53. Administration Guide vii Contents Standard 2 1 2 Connection Options sisses ris re ye he Hebe E Ree eR gee Hegde a eee 35 l0BaseT Ethernet interface 000 0c cee 35 How Digital Telephone IP Adapter units work 000000 36 Outgoing call process 0 37 Incoming call process 2 0 cette eee 37 Host controlled call mode 60 cc ccs 37 Call scenario 1 host controlled corporate internal call 0 octets 38 Call scenario 2 host controlled corporate external call 0 ccc 40 System Security osis eco Kee se eed He rece See ba eR ha ae ES 42 Nosecuanto ama wie davies ca Spel nes ea aceite ae Td ews asa ee 42 Security identifier 0 0 0 ct tenes 42 Telephones reegen pieri taraa tae hho pilot eg ee od aeea eee 43 Supported digital telephones 0 060 c ccc eens 43 M2000 series European models M3310 and M3820 and M39xx series digital telephone set model and accessory compatibility 0 0 0 6 ttt 45 M39xx series digital telephone set accessory compatibility 46 Required footstand for Digital Telephone Internal IP Adapter Units Se oero Bevis Cag EEE SOE ES es ie Ce A 46 Supported telephone modules 00 c ccc 46 Supported telephone features 60 bcc cee 47 Computer telephony integration applications 0 044 47 Automatic Call Distribution ACD applications 48 Communications system and software requirements 49 Supported COdECS
54. Configuring the IP Adapter unit using the telephone menu Standard 2 1 112 Digital Telephone IP Adapter Installation and Administration Guide Chapter 5 Changing configuration settings using Configuration Manager In this chapter Before you begin Digital Telephone IP Adapter unit system configuration IP configuration RLC connection configuration Auto upgrade configuration Syslog configuration 114 115 122 129 133 137 Digital Telephone IP Adapter Installation and Administration Guide 113 Changing configuration settings using Configuration Manager Standard 2 1 Before you begin This section describes the configuration settings that apply to Digital Telephone IP Adapter units If you need remote serial access to Configuration Manager use a remote management software application Note Nortel recommends that you use the telephone set menu to perform the initial configuration for the Digital Telephone IP Adapter unit Refer to Chapter 4 Configuring the IP Adapter unit using the telephone menu Once configured you can then use the Configuration Manager for changes administration and firmware upgrades For a more detailed description of Configuration Manager refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 ATTENTION After initial configuration with the telephone set menu complete all Digital Telephone IP Adapter configuration using Configuration Manag
55. Digital Telephone IP Adapter Installation and Administration Guide 99 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you wantto THEN do the following not enable 1 Press 2 prioritizing of 2 Press the Hold key VOI PON Resale meleep ona diena aiet tt the IP header eSult e telephone display asks If you want to enable 802 1Q Mapping similar to the following Enable 802 1Q Mapping 1 Yes 2 No enable prioritizing 1 Press 1 of voice packets in 2 Press the Hold key the IEEE Media Access Control layer 802 1Q Result The telephone display prompts you for the VLAN ID similar to the following VLAN ID 0 4094 0O NC 0 Enter the Virtual Local Area Network VLAN ID for 802 1Q Mapping Valid entries are 0 0 Not Configured through 4094 OxFFE The default is 0 4 Press the Hold key Result The telephone display prompts you for the 802 1Q priority value similar to the following 802 1Q Priority 0 7 5 w Nn Enter the priority value for 802 1Q Mapping Valid entries are 0 through 7 The default is 6 Press the Hold key Result The telephone display prompts you for the DiffServ CodePoint value similar to the following DiffServ CodePoint Val EF nN 100 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu IF you wantto THEN do the following enable prioritizing 7 E
56. G IS UP TO REMOTE NG IS UP TO REMOTE GGED OFF NORMAL GGED IN TELNET GGED OFF NORMAL GGED IN TELNET GGED OFF TIME OUT NG IS UP TO REMOTE NG IS UP TO REMOTE NG IS UP TO REMOTE S UP TO REMOTE Hep TE 254 ON MEDIA PSTN amp TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN ON PORT 2 COULDN T UF TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN TE 254 ON MEDIA PSTN Save Report Digital Telephone IP Adapter Installation and Administration Guide 167 Administration Standard 2 1 Printing the display logs to a file If you request technical support your support representative can ask you to provide a copy of the display logs To recreate the log in a file on your administration PC use the following procedure 1 After listing the display logs using the procedure explained under Viewing display logs on page 167 click on the Save Report button on the Display Logs window Result The Save As dialog box displays similar to the following Save As i x Save in ja Remote_Office x Al c E J 0_03_beta 9150 updates Installers_notes 4 00411 Alpha_docs Logs Bp LJ 1_04 Ci content Specs Product Specs 105 Engineering Rules Research 1_06 C Help CI Templates Bux C install hold 2 9150cfg Save as type Text Filet TXT z Cancel a 2 Enter a name for the configuration in the Fi
57. Guide January 2005 configuring the unit with Configuration Manager IP addresses configuring 122 RLC connection information configuring 129 system settings configuring 115 field descriptions 118 system identification information 114 connection what to do if the PING did not work 223 connection options administration PC 59 introduction 35 connectivity troubleshooting PING failure 223 CS 1000 xxi CS 2100 xxi CSA C22 2 No 950 242 D DB 9 connector Digital Telephone External IP Adapter 31 deployment IP options 65 on demand 66 permanent 65 media 64 NAT 64 deployment options Digital Telephone IP Adapter units 64 introduction 64 deregistration 120 SPRE code 96 digital telephone 141 Digital Telephone External IP Adapter unit included cables 58 universal power supply 33 Digital Telephone Internal IP Adapter unit universal power supply 32 Index Digital Telephone IP Adapter communications system requirements 46 49 software requirements 46 49 Digital Telephone IP Adapter unit cable connectors 31 cables you must supply 58 configuring using the telephone menu 83 deployment options 64 installing 68 IP addressing and routing 62 LEDs 210 network considerations 62 password 156 physical environment 56 power requirements 53 using the digital telephone 141 Digital Telephone IP Adapter units supported Codecs 49 digital telephone sets supported 43 digital telephones display messages introduction 147 message descri
58. IP Adapter unit b Plug the power connector into an uninterruptible power supply UPS or wall outlet 3 Connect the Digital Telephone External IP Adapter unit to the digital telephone as follows a Connect one plug of the telephone cable supplied with the Digital Telephone External IP Adapter unit to the jack marked DIGITAL PHONE on the rear panel of the Digital Telephone External IP Adapter unit b Plug the other end of this cable to the jack on the digital telephone 80 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Powering up the Digital Telephone External IP Adapter unit As soon as you connect the Digital Telephone External IP Adapter unit to the power source the unit begins to power up During power up the Digital Telephone External IP Adapter unit performs a self test The power LED flashes three times to verify all critical functionality including RAM memory test Flash checksum validation If the Digital Telephone External IP Adapter unit completes a successful self test the telephone display shows one of the following messages A time and date if connected to a PBX HOSTLESS MODE if not connected to a PBX Note The ETHERNET TX and RX LEDs flash only in response to transmit and receive activity Digital Telephone IP Adapter Installation and Administration Guide 81 Installing the Digital Telephone IP Ad
59. Installation and Administration Guide 89 Configuring the IP Adapter unit using the telephone menu Standard 2 1 5 The telephone display asks if you want to modify the unit ID of the Digital Telephone IP Adapter unit similar to the following Modify Unit ID 1 Yes 2 No IF you wantto THEN do the following modify the Unit Press 1 ID of the Digital 2 Press the Hold key Telephone IP Adapter unit Result The telephone display prompts you for the new Unit ID and displays the current Unit ID similar to the following Enter Unit ID of 911x 1 Press the digit s of the new Unit ID 4 Press the Hold key 5 Proceed to step 6 on page 90 w retain current Unit 1 Press 2 ID of the Digital 2 Press the Hold key Telephone IP Adapter unit 6 The telephone display asks if you want to modify the Digital Telephone IP Adapter unit s setting for the difference in the time at the local site and the remote site similar to the following Modify Time Offset 1 Yes 2 No Note The Digital Telephone IP Adapter unit derives the time on its telephone display from the time maintained by the host PBX The time offset is the number of minutes that the Digital Telephone IP Adapter unit must add to or subtract from the host site time to account for different time zones for example to calculate the remote site time 90 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Confi
60. NG test window closes 222 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting ATTENTION It is possible to successfully PING a device on the network and still not be able to log on to that device If you log on to a device a Digital Telephone IP Adapter unit using a serial connection and neglect to log off you may be able to successfully PING the device but be unable to establish a Telnet connection to it The device believes itself to be busy If you cannot log on to a device after a successful PING access the serial port and ensure that you are not logged on to the device through this port Unsuccessful PING options If the PING was unsuccessful 1 Ensure you have entered the IP address subnet mask and default gateway correctly 2 PING the gateway to see if it responds 3 Contact your data network administrator if the PING still does not work Digital Telephone IP Adapter Installation and Administration Guide 223 Troubleshooting Standard 2 1 Syslog testing Once you configure the syslog feature and save it to Flash use the Syslog test command to test the configuration The Remote Gateway 9100 Series system generates test syslog messages This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server s Getting there 911x Configuration Manager Performing syslog testing To perform sysl
61. NTDEO4AB 555 8421 211 Digital Telephone IP Adapter Installation and Administration Guide Product release 1 5 Standard 2 1 January 2005 NORTEL Digital Telephone IP Adapter Installation and Administration Guide Product release 1 5 Publication number 555 8421 211 Document release Standard 2 1 Date January 2005 Copyright 2005 Nortel All Rights Reserved Printed in Canada All information contained in this document is subject to change without notice Nortel reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark and Unified Networks Meridian 1 PBX Communication Server 1000S CS 1000S and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd Microsoft MS DOS and Windows are trademarks of Microsoft Corporation Publication history January 2005 July 2004 October 2001 September 2001 This is the Standard 2 1 issue of the Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 This document provides product descriptions planning installation configuration administration and troubleshooting information for product release 1 5 of the Digital Telephone IP Adapter unit This is the Standard 2 0 issue of the Digital Telephone IP Adapter Installa
62. P Adapter units 68 External IP Adapter unit powering up 81 Digital Telephone IP Adapter Installation and Administration Guide Index general safety 68 Internal IP Adapter unit connecting 74 unpacking and inspecting the equipment 69 international safety compliance 242 Australia 242 Canadian Standards Association 242 EN90650 242 Underwriters Laboratory UL 242 Internet Access Device description 34 IP addressing and routing 62 PSTN and IP network diagram 36 remote unit 88 IP Adapter units supported digital telephone sets 43 IP addressing and routing 62 IP configuration saving to Flash 123 IP deployment 65 IP on demand 66 IP permanent 65 IP on demand 66 IP permanent 65 ISDN Basic Rate Interface BRI router 34 K key map M3904 digital telephone sets 44 L LAN Drv 183 LEDs description 29 Digital Telephone IP Adapter unit LED display diagrams 30 Digital Telephone IP Adapter units 210 troubleshooting 210 257 Index Local Calling key 48 Local keys M3902 digital telephone sets key labels 44 logs clearing introduction 170 displaying introduction 167 viewing 167 M2616CT digital telphone sets 43 M26xx digital telphone sets Auto Answer Back 43 CS 2100 43 M3902 digital telephone sets Local keys key labels 44 M3904 digital telephone sets firmware download 44 upload 44 key map Virtual Office 44 M3905 digital telephone sets firmware download 44 upload 44 M39xx digital telephone sets Flash upgrade downl
63. Q Mapping VLAN ID 802 1Q Mapping Priority Description This setting inserts an additional tag at the Media Access Control MAC layer of IEEE 802 3 and therefore ends at the first router Refer to RFC 2474 Click on the Enable option button if you want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over LAN portions of the network Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over LAN portions of the network The default is Disable Enter the Virtual Local Area Network VLAN ID for 802 1Q Mapping Valid entries are 0 through 4094 OxFFE and NC Not Configured The default is NC Select the priority value for 802 1Q Mapping from the Priority scroll box Valid options are 0 through 7 The default is 6 128 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager RLC connection configuration This section shows you how to change the RLC connection information needed by the Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX Getting there 911x Configuration Manager gt RLC Connection Configuration RLC Connection Configuration property sheet Digital Telephone IP Adapter Installation and Administration Guide 129 Changing c
64. SP 188 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Statistic Description Rx Dropped Identifies the number of superpackets that were received out of sequence during the given hour This can result from one or more superpacket s being lost or delivered out of order and thus discarded Error Identifies the packet error percentage that was EthTx Mcast EthTX Ucast EthTx Disc received during the given hour Remote Gateway 9100 Series begins calculating this statistic by adding the number out of sequence packets Rx Dropped to the number of overruns After multiplying this sum by 100 Remote Gateway 9100 Series then divides the product by the number of received decoder packets Rx Voice Samples to produce the error percentage This is an imprecise measurement due to the fact that multiple packet losses or overruns can be counted as a single error Identifies the number of multicast packets transmitted during the given hour Multicast packets are packets intended for multiple Ethernet addresses Identifies the number of unicast packets transmitted during the given hour Unicast packets are packets intended for a specific Ethernet address Voice packets are always transmitted as unicast packets Identifies the number of packets discarded on the transmit side due to lack of resources such as memory buffers during the given hour This can be an indirect resu
65. Total Channels 179 Total Flex Channels 180 Total MIPS 179 Total Modem Channels 179 Total Reserved Channels 180 Total Tones Channels 180 Total Voice Channels 179 Ethernet Interface Statistics UPkts 184 Resize Logs Messages 169 Status Auto Upgrade Configuration 135 Syslog Configuration 139 Digital Telephone IP Adapter Installation and Administration Guide 251 Fields Index TFTP Server Unit ID 118 131 IP Address 135 UPkts 184 Time Used IP BW 173 Auto Upgrade 135 Used Trunk BW 173 Time Offset 118 Total Channels 179 Total Flex Channels 180 Total MIPS 179 Total Modem Channels 179 Total Reserved Channels 180 Total Tones Channels 180 Total Up Trunk BW 173 Total Voice Channels 179 Transitions to IP 176 Transitions to PSTN 176 Type 176 Standard 2 1 252 Digital Telephone IP Adapter Installation and Administration Guide Index Numerics 10BaseT Ethernet connection options 35 description 26 911x configuration Syslog 138 A ACD Local Calling key 48 Make Set Busy mode 48 Not Ready mode 48 Remote Connection Configuration property sheet 48 RLC Port Configuration property sheet 48 User On Demand Idle Timer 48 User On Demand Minimum Call Timer 48 ACD agent 48 ACD features features ACD features 47 Admin 183 Admin connector 237 administration PC Optivity Telephony Manager and Configuration Manager 61 Alarms and alerts 225 Auto Answer Back M26xx digital telephone sets 43 Auto Upgrade Auto Upgrade Configu
66. W 30th Avenue Fort Lauderdale FL 33312 USA Notify Receiving Department RR no Telephone Normal Service Hours Monday to Friday 8 00 a m to 5 00 p m Central Time 1 954 851 8841 After Normal Hours weekends and holidays 1 888 594 8474 228 Digital Telephone IP Adapter Installation and Administration Guide Appendix A Planning forms In this appendix IP Adapter Network Connections 230 IP Adapter Configuration Information Dialing Plans 231 IP Adapter telephone menu Configuration Values 232 Note You can locate electronic Remote Gateway 9100 Series Planning forms on the Nortel website at www nortel com Digital Telephone IP Adapter Installation and Administration Guide 229 Planning forms Standard 2 1 IP Adapter Network Connections Security level No Ol Provisioned security security Digital Telephone IP Adapter site identification Node number Node name IP address Subnet mask Default gateway If the security level is provisioned security what is the Digital Telephone IP Adapter unit s security identifier Inbound Outbound Connection to RLC information IP address to reach the host PBX for IP network If security level is provisioned security what is the RLC s security code Inbound Outbound 230 Digital Telephone IP Adapter Installation an
67. a Meridian digital telephone set The circuit card relays voice and signaling information between the digital telephone connected at your office and the RLC installed on the host PBX using the Internet Protocol IP network Refer to the following chapters for additional information a Chapter 3 Installing the Digital Telephone IP Adapter unit Chapter 4 Configuring the IP Adapter unit using the telephone menu or Chapter 5 Changing configuration settings using Configuration Manager 26 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Digital Telephone External IP Adapter The Digital Telephone External IP Adapter connects to the telephone set line cord of the digital telephone with a standard RJ 11 connector The unit relays voice and signaling information between your digital telephone at a remote location and the RLC installed in the host PBX over the IP network Refer to the following chapters for additional information a Chapter 3 Installing the Digital Telephone IP Adapter unit Chapter 4 Configuring the IP Adapter unit using the telephone menu or Chapter 5 Changing configuration settings using Configuration Manager Reach Line Card The Reach Line Card RLC installed in the host PBX provides service for up to 16 ports on a single slot card or 32 ports on a double slot card The RLC emulates a standard digi
68. ack on the telephone Re attach the footstand to the bottom of the telephone Apply the overlay identifying the power connection and the jack connecting your Ethernet for IP network connectivity 72 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Installing ferrite beads The Digital Telephone Internal IP Adapter circuit card installation kit contains two ferrite beads Ferrite beads protect the Ethernet and power supply cable from electromagnetic interference EMI The two heavy pieces of ferrite come in a plastic hinged cover that forms a block and has a hole in the middle for the cable to pass through You must install the ferrite bead close to the plug that connects to the Digital Telephone Internal IP Adapter circuit card To install the ferrite beads for both the Ethernet cable and the power supply cable 1 Open the plastic latch at the side of the ferrite bead 2 Lay a cable across the middle of the ferrite bead The ferrite bead must be close to the cable connector 3 Loop the cable tightly around the ferrite bead There must 2 loops of Ethernet cable around the ferrite bead the Ethernet cable lays across the ferrite bead 3 times There must be 3 loops of power supply cable around the ferrite bead the power supply cable lays across the ferrite bead 4 times 4 Close and latch the ferrite bead Note You may need to adjust the
69. ager software to configure or administer the Digital Telephone IP Adapter unit 2 Digital Telephone IP Adapter unit firmware upgrades The firmware contains the code necessary for operating the Digital Telephone IP Adapter unit Downloading the upgrade file To download the upgrade file 1 With your web browser connect to the Nortel website at www nortel com Click on the Software Downloads link Locate the software and firmware you need Download the files to a temporary location on your PC a fF O N Double click on the exe file to extract the files into a temporary location on your PC 6 Continue with Extracting upgrade files from the download file on page 194 Digital Telephone IP Adapter Installation and Administration Guide 193 Administration Standard 2 1 Extracting upgrade files from the download file Before you perform an upgrade ensure you have obtained the latest upgrade files from your Nortel distributor The upgrade files are enclosed in self extracting executable files You must extract the upgrade files before you can perform the upgrade Performing the extraction using Windows To perform the extraction using Windows 1 Navigate to the directory that contains the exe file you received from Nortel 2 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following WinZip Self Extractor rlc100 exe x To unzip all files in rlcd11
70. among all others on the RLC Identifies this DSP Application Module s module number on the RLC Valid values are 0 1 2 3 and 4 Identifies the DSP device that processed the call Identifies any voice channels operating on this DSP application module Identifies the total millions of instructions per second MIPS capacity for this DSP device Identifies the millions of instructions per second MIPS currently available on this DSP device Identifies the total channel capacity for this DSP device Identifies the total voice channel capacity for this DSP device Identifies the number of unused voice channels on this DSP device Identifies the number of channels on this DSP device that can transmit modem calls Digital Telephone IP Adapter Installation and Administration Guide 179 Administration Standard 2 1 Statistic Available Modem Channels Total Flex Channels Available Flex Channels Total Tones Channels Total Reserved Channels Name Description Identifies the number of unused channels on this DSP that can transmit modem calls Identifies the number of channels on this DSP that can provide multiple functionalities Identifies the number of channels on this DSP currently available to provide multiple functionalities Identifies the number of channels on this DSP that can transmit tones Identifies the number of special purpose channels on this DSP reserved for internal use
71. and sequence in the Nortel digital phone For all other device Password types the IP address must be known Click Next to continue Click Cancel to exit 202 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration 5 Enter the IP address of the Digital Telephone IP Adapter unit that you want to upgrade Note The Digital Telephone IP Adapter unit user can obtain this IP address by using the TUI on the digital telephone set 6 Enter your logon name in the Username field 7 Enter your password in the Password field 8 Click on the Next button and follow the instructions on the upcoming dialog boxes to complete the upgrade process After successful installation the executable file removes all residual files excepting the executable itself The Digital Telephone IP Adapter unit resets automatically Digital Telephone IP Adapter Installation and Administration Guide 203 Administration Standard 2 1 Restarting the system After a firmware upgrade or a configuration change it is often necessary to restart the Digital Telephone IP Adapter unit Use the following procedure to restart the unit using Configuration Manager Note After you restart the system wait 7 10 seconds before placing a call Getting there 911x Configuration Manager When to perform a restart Each time that you make a configuration change perform a Save to Flash You must also restart the unit
72. apter i The host PBX must be running software capable of supporting each digital telephone set model used Digital Telephone IP Adapter Installation and Administration Guide 45 Digital Telephone IP Adapter description Standard 2 1 M39xx series digital telephone set accessory compatibility The following table shows Remote Gateway 9150 unit compatibility with M39xx series digital telephone set accessories M39xx series Digital Telephone Set Accessories Digital Telephone IP and Add on Modules Adapter units Headsets v External alert amp recording interface v Key based expansion module 22 button up to two for v each 3904 05 Display based expansion module v ATA Analog Terminal Adapter Personal Directory PC utility Full duplex Speakerphone CTI Computer Telephony Integration Adapter Required footstand for Digital Telephone Internal IP Adapter units The Digital Telephone Internal IP Adapter unit installs in the footstand of the Meridian Digital Telephone The required ATA MCA footstand is standard on Meridian Modular Telephones M2000 series with a date code of May 6 1998 or later Contact your Nortel distributor to obtain the required footstand if your telephone has an earlier date code Supported telephone modules Digital Telephone IP Adapter units support the following telephone modules a add on modules to add more keys to the digital telephone application modules to provide more functiona
73. apter is for field service use only Digital Telephone IP Adapter Installation and Administration Guide 31 Digital Telephone IP Adapter description Standard 2 1 Universal power supply support Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter requires a 0 5A 24V power supply To order the power supply from your Nortel distributor request part number NTDR91xx The xx represents the vintage and can vary The design of this power supply shown in the following illustration accommodates North American British U K and European standards Digital I Vw SE S gt Telephone P t lt gt Internal IP aay S P 2 Adapter circuit card Digital Telephone IP Adapter cable To wall outlet a ie Power cable G017 32 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Universal power supply support Digital Telephone External IP Adapter The Digital Telephone External IP Adapter requires a 0 5A 24V power supply To order the power supply from your Nortel distributor request part number NTDR91xx The xx represents the vintage and can vary The design of this power supply shown in the following illustration accommodates North American British U K and European standards Digital Telephone External IP Adapter unit Digital Telephone IP Adapter unit cable To
74. apter unit Standard 2 1 Testing the network connection After you have installed the hardware and performed initial configuration use the following methods to test the network connectivity Perform a PING test To perform this test the following must be true You must be physically connected to the network You must be logged on to Configuration Manager Refer to Using Configuration Manager s PING on page 221 for com plete details on performing a Configuration Manager PING Perform a syslog test Refer to Syslog testing on page 224 for complete details on performing a syslog test 82 Digital Telephone IP Adapter Installation and Administration Guide Chapter 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin 84 Running the telephone menu script 87 Digital Telephone IP Adapter Installation and Administration Guide 83 Configuring the IP Adapter unit using the telephone menu Standard 2 1 Before you begin To complete initial configuration of the Digital Telephone IP Adapter unit you must use the telephone menu After initial configuration you can use Configuration Manager for changes administration and firmware upgrades For a more detailed description of Configuration Manager refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 Note You cannot access the telephone menu and Configuration Manager at the
75. arting the system on page 204 166 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Display logs The Digital Telephone IP Adapter unit keeps track of system performance through the maintenance of display logs Each line or display log represents a separate action completed by the unit Use the display logs when troubleshooting system problems Click on the Save Report button if you need to print the display logs to a text file Refer to Configuration Manager Help for a complete listing of all display logs and the condition indicated by each Getting there 911x Configuration Manager Viewing display logs From the Menu Bar choose Alarms Stats Logs Display Logs Result The Digital Telephone IP Adapter unit lists the display logs it maintains in a window similar to the following You can use the scroll bar to browse through the display logs Display Logs x 061 MAR12 10 33 SITE 007 MAR12 10 49 LOGI TE NFO S N US NFO S TEINFO TEINFO S 070 MAR12 12 30 PORTINFO MADN TEINFO S TEINFO S N US N US N US N US N US NFO NFO S NFO GNALI ER LO GNALI GNALI GNALI GNALI GNALI ER LO ER LO ER LO ER LO ER LO GNALI GNALI GNALI NFO SIGNALING 007 MAR12 22 20 LOGIN USER LOGGED IN TELNET NG GGE NG S UPTO REMOTE D IN TELNET S UP TO REMOTE NG IS UP TO REMOTE NG IS UP TO REMOTE CONFLICT FOR DN 4702 N
76. ateway 9100 Series Upgrade the digital telephone set s firmware to version 8 3 to resolve this problem Uploading and downloading M3904 and M3905 firmware requires the most recent digital telephone set hardware To resolve problems following firmware uploads and downloads including missing functionality refer to the User Guide and Release Notes for your particular digital telephone set Flash upgrade download times to remote M39xx digital telephone sets over an IP network with low delay and packet loss are comparable to PBX wired downloads 44 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description M2000 series European models M3310 and M3820 and M39xx series digital telephone set model and accessory compatibility The following tables show Digital Telephone IP Adapter compatibility with M2000 series M3310 and M3820 European models and M39xx digital telephone set models and accessories Digital Telephone Digital Telephone Digital Telephone Set Models Internal IP Adapter External IP Adapter M2008D M2008HFD y v M2616D y v M2216D ACD y v M2616CT Cordless Discontinued Discontinued M3310 M3820 Europe only y v M3902 M3903 v M3904 v M3905 ACD v M2000 series M3310 amp M3820 European models Add on Modules Headsets v v External alert v v Key based expansion module v v ATA Analog Terminal Adapter MCA Meridian Communications Ad
77. ation It is possible when using a Digital Telephone IP Adapter unit behind a NAT device that prolonged periods of silence cause the NAT translation table entries to clear and drop the audio path An example of this is a remote user listening to a conference call with the user s digital telephone set on mute After five minutes the default NAT translation table timer on many NAT routers the router drops the voice path The remote user is no longer able to hear the conference To restore the NAT table entry and recover the audio path the remote user can go off mute and speak into the digital telephone set To prevent the NAT translation table from dropping the audio path configure the translation tables on the NAT router with a large timer value for example two hours configure a static translation table entry for UDP port 20480 IP deployment Before deploying your Digital Telephone IP Adapter unit ensure that you engineer the IP network properly You can configure a permanent Model 1 or on demand Model 2 IP connection The following guidelines describe requirements conditions and characteristics of each supported IP deployment option Model 1 IP permanent If using DSL or a cable modem configure an IP permanent connection m The Digital Telephone IP Adapter unit re establishes its TCP IP signaling session to the RLC once per minute m The Digital Telephone IP Adapter unit supports both static IP and through DHCP
78. ation Guide NTP 555 8421 210 Network Address Translation NAT Some network routers run the NAT protocol that allows multiple devices in the IP network to share the same broadband IP address An alternative to running the NAT protocol is to have the network administrator provide each device with its own broadband IP address Digital Telephone IP Adapter units support NAT functionality if this functionality is enabled on your network You can only connect a single Digital Telephone IP Adapter unit behind a NAT router You can connect multiple Digital Telephone IP Adapter units behind a Network Address and Port Translation NAPT router If you are not sure whether yours is a NAT router or a NAPT router check with your vendor You must configure your Digital Telephone IP Adapter unit for IP permanent allocation if it is connected behind a NAT router You can assign a static IP address to your Digital Telephone IP Adapter unit or you can use DHCP to obtain its IP address Translation tables within NAT routers control the communication path from the private network to the public network Most NAT devices contain timers that monitor the translation table entries Each time the device uses a translation table entry the timer restarts Individual table entries are deleted if the communications path is not used and the timer expires 64 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Planning for install
79. c Description Remote Unit Number Identifies the remote unit that initiated the call Signaling Status Identifies whether a connection is up on this unit Valid values are Active and Idle No of Voice Calls on Identifies the number of calls in progress on this unit s IP IP connection No of Voice Calls on PSTN statistics do not apply to Digital Telephone IP PSTN Adapter units Used IP BW Identifies the IP bandwidth in use on this unit Used Trunk BW Trunk bandwidth statistics do not apply to Digital Telephone IP Adapter units Total Up Trunk BW Trunk bandwidth statistics do not apply to Digital Telephone IP Adapter units IP QoS Status QoS statistics do not apply to Digital Telephone IP Adapter units Digital Telephone IP Adapter Installation and Administration Guide 173 Administration Standard 2 1 Caller Information Statistics Caller Information Info Statistics similar to the following allow you to see the type of call being made Use the Caller Information Statistics to help you determine if the bandwidth used by the logged on Digital Telephone IP Adapter unit Caller Info Statistics SIGNALING 07 25 2001 To display the Caller Info Statistics screen refer to Displaying the Caller Info Statistics screen on page 175 To obtain the definitions for the statistics presented on the Caller Info Statistics s
80. connection 68 70 76 82 Digital Telephone IP Adapter Installation and Administration Guide 67 Installing the Digital Telephone IP Adapter unit Standard 2 1 Preparing for installation This section shows you how to prepare for the installation of the Digital Telephone IP Adapter unit General Safety The following is a list of general safety measures to be considered when installing the Digital Telephone IP Adapter unit Do not ignore the warnings in the guide about the risks related to installing and handling hardware For a description of the types of warnings this guide provides refer to Conventions used in this guide on page xx in the Preface Follow these safety precautions at all times to avoid damage or injury Plug the Digital Telephone IP Adapter unit into a properly grounded power source to reduce the possibility of electric shock and damage to the unit or network Ensure that nothing rests on connection cables and that cables cannot be tripped over or stepped on Protect the equipment against Electrostatic discharge ESD ESD affects the performance and decreases the useful life of system components ESD can seriously damage component parts such as circuit cards Implement the following precautions that are recommended by computer and telephone equipment manufacturers Remove items that generate static charge from the installation site Use antistatic spray if the site is carpeted
81. creen refer to Caller Info Statistics field descriptions on page 176 174 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Displaying the Caller Info Statistics screen Choose Alarms Stats Logs Caller Info Statistics from the Menu Bar to display the Caller Info Statistics screen Result Configuration Manager gathers the statistics from the Digital Telephone IP Adapter unit and displays the Caller Info Statistics screen similar to the example on page 174 IF you want to THEN click update the statistics with the latest on the Refresh button information create a text file containing these on the Save to File button statistics close the Trunk Connection Statistics on the Close button screen obtain descriptions of the statistics in on the Help button the Trunk Connection Statistics screen Digital Telephone IP Adapter Installation and Administration Guide 175 Administration Standard 2 1 Caller Info Statistics field descriptions The following table describes the statistics on the Caller Info Statistics screen Statistic Connection ID Remote ID Current Media Type Priority Call BW Start Time Transitions to PSTN Transitions to IP Last Transition to PSTN Last Transition to IP Description Identifies the sequential number of the call processed by the remote unit in relation to all calls ever processed by that uni
82. d the Status LED remains lit Verify the connections between the telephone network and the Digital Telephone IP Adapter unit Use Configuration Manager to verify that the following configuration is correct on the Digital Telephone IP Adapter unit IP address subnet mask a IP gateway a RLC s IP address Verify the security IDs of both the Digital Telephone IP Adapter unit and the RLC if a security ID is required to authenticate connection attempts Digital Telephone IP Adapter Installation and Administration Guide 211 Troubleshooting Standard 2 1 Symptom What to do There is no dial tone when pressing either the host calling or local calling keys and this is a first time installation continued 5 Use Configuration Manager to verify that the following configuration is correct on the Digital Telephone IP Adapter unit as appropriate station configuration to ensure that the telephone you are using has the calling capabilities needed to complete the tests that is verify that the station is correctly configured as local only remote only or both local and remote Note For instructions on using Configuration Manager refer to Chapter 5 Changing configuration settings using Configuration Manager 6 Work with the administrator at the host PBX site to ensure the following m The RLC is enabled and working in its PBX slot restart the RLC if necessary The configuration of
83. d Administration Guide January 2005 Planning forms IP Adapter Configuration Information Dialing Plans Notes m The pound sign is mandatory and is automatically preconfigured in Configuration Manager The pound sign prevents conflicts with the dialing plan on the host PBX Description Default code Your code maximum of 3 digits Online SPRE code 99 Offline SPRE code 98 Registration SPRE code 97 for multi user or dynamic pool ports only Deregistration SPRE code 96 for multi user or dynamic pool ports only Digital Telephone IP Adapter Installation and Administration Guide 231 Planning forms Standard 2 1 IP Adapter telephone menu Configuration Values Use the values shown below to configure the Digital Telephone IP Adapter unit using the telephone menu Configuration Value Description Value User Name GUEST 48378 Password Unit ID Digital Telephone IP Adapter unit Time Offset Emergency Code Online SPRE Code Offline SPRE Code Registration SPRE Code Deregistration SPRE Code Enable DHCP Y N circle one IP Address IP Subnet Mask IP Gateway Enable Diffserve Y N circle one Enable 802 1Q Mapping Y N circle one VLAN ID 802 1Q Priority 232 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Planning forms DiffServ CodePoint Value Port RLC Configuration Value De
84. d with a pound sign This means users must dial before the SPRE code when disengaging from a port Local Call Status This setting does not apply to Digital Telephone IP Adapters Local Call Local Calling Key This setting does not apply to Digital Telephone IP Position Adapters Local DN This setting does not apply to Digital Telephone IP Adapters Local Call Autohold This setting does not apply to Digital Telephone IP Adapters Phone Type Select the type of digital telephone that the Digital Telephone IP Adapter unit attaches to using the drop down list box Valid options are M2008 M2216 M2616 M2616CT M3310 M3820 M3902 M3903 M3904 M3905 and OTHER The default is M2616 Modem Tones This setting does not apply to Digital Telephone IP Adapters Analog Localization This setting does not apply to Digital Telephone IP Adapters 120 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Field Description Addon Module Type Select the type of addon module attached to the Digital Telephone IP Adapter unit s telephone if the telephone is an M3904 or M3905 telephone Valid options are DBA KBA and Not Configured The default is Not Configured Digital Telephone IP Adapter Installation and Administration Guide 121 Changing configuration settings using Configuration Manager Standard 2 1 IP configuration
85. discharge An indirect discharge of up to 16 kV does not result in malfunction of the system to adjacent equipment or connected cabling The requirements for both closed door and open door have been met Digital Telephone IP Adapter Installation and Administration Guide 245 Safety and regulatory information Standard 2 1 FCC requirements Part 68 Information in the following paragraphs pertains to FCC required information These paragraphs describe where to locate details concerning the Digital Telephone IP Adapter units compliance to FCC regulations as well as these regulations effects on the use of the Digital Telephone IP Adapter units The Digital Telephone IP Adapter units comply with Part 68 of the FCC rules A label on the underside of the enclosure contains among other information the FCC certification number and ringer equivalence number REN for the Digital Telephone IP Adapter units If requested you must provide this information to the telephone company Class B This equipment passes tests for compliance with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions this equipment can cause harmful interference to radio communications Ho
86. dynamic IP addressing a Do not configure a remote IP address on the RLC One virtual private network VPN supports multiple Digital Telephone IP Adapter units One Network Address Translation NAT router supports only one Digital Telephone IP Adapter unit One Port number and Network Address Translation PNAT router supports multiple Digital Telephone IP Adapter units Digital Telephone IP Adapter Installation and Administration Guide 65 Planning for installation Standard 2 1 The RLC requires an IP address that the Digital Telephone IP Adapter unit can access Model 2 IP on demand If your BRI routers incur toll charges configure an IP on demand connection TCP IP signaling sessions between the RLC and the Digital Telephone IP Adapter unit close when calls end Configure a static IP address for the Digital Telephone IP Adapter unit on the RLC for best service IP on demand configuration supports VPNs IP on demand configuration does not support NAT or PNAT routers Both the RLC and Digital Telephone IP Adapter unit require IP addresses that are accessible from the other unit 66 Digital Telephone IP Adapter Installation and Administration Guide Chapter 3 Installing the Digital Telephone IP Adapter unit In this chapter Preparing for installation Installing the Digital Telephone Internal IP Adapter circuit card Installing the Digital Telephone External IP Adapter unit Testing the network
87. e January 2005 Safety and regulatory information Electromagnetic compatibility The Digital Telephone IP Adapter units do not interfere with operation of other licensed communications systems according to the standards set forth by Australia the United States and Canada The Digital Telephone IP Adapter units do not adversely effect the compliance of the Meridian 1 PBX system to a AS 3548 Class B Australia m Class A of FCC Part 15 Subpart J CSPRB requirements The margin is at least 2 dB better than the specified limit Digital Telephone IP Adapter Installation and Administration Guide 243 Safety and regulatory information Standard 2 1 Electromagnetic immunity The Digital Telephone IP Adapter units resist electromagnetic interference The Digital Telephone IP Adapter units perform correctly when subjected to narrow band radiated fields in frequency range 500 kHz to 1 GHz field strength up to 10 V m 1 kHz 50 modulated AM signal per IEC 1000 4 3 244 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Safety and regulatory information Electrostatic discharge The Digital Telephone IP Adapter units are immune to electrostatic discharges typical for an office environment carpeted floors low humidity according to the test method specified by IEC 1000 4 2 No damage or malfunction occurs when the Digital Telephone IP Adapter units are exposed to up to 8kV of direct
88. e such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate 240 Digital Telephone IP Adapter Installation and Administration Guide Appendix D Safety and regulatory information In this appendix International safety compliance 242 Electromagnetic compatibility 243 Electromagnetic immunity 244 Electrostatic discharge 245 FCC requirements 246 Digital Telephone IP Adapter Installation and Administration Guide 241 Safety and regulatory information Standard 2 1 International safety compliance The Digital Telephone IP Adapter unit and the Remote Gateway 9100 Series system comply with international safety regulations as listed on this page Underwriters Laboratory UL The Digital Telephone IP Adapter units comply with and are listed under UL 1950 Third Edition including revisions based on the Fourth Amendment to IEC 950 Second Edition Canadian Standards Association CSA The Digital Telephone IP Adapter units comply with and are listed under CSA C22 2 No 950 95 Europe The Digital Telephone IP Adapter units comply with and are listed under EN60950 1992 incorporating amendments 1 2 3 4 amp 11 Australia The Digital Telephone IP Adapter units comply with and are listed under TSOOL AS 3260 Other Countries Deviations Assessed Refer to Nemko Test Report 2000 29173 242 Digital Telephone IP Adapter Installation and Administration Guid
89. eceives an affirmative answer with the following set types M2008 M2216 M2616 M2616CT M3310 M3820 M3902 M3903 M3904 M3905 or OTHER Choose OTHER if you are using a Nortel digital telephone set with a display that is not included in the preceding list Nn When the telephone display shows the model of your telephone set press 1 and the Hold key Result The telephone display asks you to confirm your identification of your telephone set type similar to the following Are you sure M2616 1 Yes 2 No 106 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following modify the current telephone set type configuration for this Digital Telephone IP Adapter unit continued not modify the current telephone set type configuration for this Digital Telephone IP Adapter unit 6 If this is not the correct model number of your telephone set press 2 and return to step 5 above 7 Ifthis is the correct model number of your telephone set press 1 8 Press the Hold key 9 Proceed to step 18 below 1 Press 1 2 Press the Hold key 18 The telephone display asks if you want to save the configuration you have just entered similar to the following Save Configuration 1 Yes 2 No IF you want to THEN do the following discard your most recent configuration changes
90. ed on the host PBX For example if the host PBX is configured to play music for the holding parties then the holding party hears music You can press the local calling key to place a new call Call Waiting Since the Digital Telephone IP Adapter unit does not use host controlled indicators there are never any indicator conflicts when a call is presented to the station The Digital Telephone IP Adapter unit always checks the status of your station before ringing it If your station is busy with a call the alert tone is sounded instead 150 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Using the digital telephone How Call Waiting works in host controlled mode If you are busy with a host controlled call incoming calls are handled as follows a An incoming host controlled call is directed to the call waiting key by the host PBX An incoming locally controlled call flashes the local calling key indicator and sounds the alert tone Call Transfer To transfer a call 1 Press the Transfer key Result The active call is placed on hold and you hear dial tone 2 Dial the number that you want to transfer the call to 3 Press the Transfer key again to complete the transfer Note You can press the Transfer key while the call is still ringing or after the called party answers Digital Telephone IP Adapter Installation and Administration Guide 151 Using the digital telephone Standard 2 1
91. en on page 178 To obtain the definitions for the statistics presented on the DSP Statistics screen refer to DSP Statistics field descriptions on page 179 Digital Telephone IP Adapter Installation and Administration Guide 177 Administration Standard 2 1 Displaying the DSP Statistics screen Choose Alarms Stats Logs DSP Statistics from the Menu Bar to display the DSP Statistics screen Result Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the DSP Statistics screen similar to the example on page 177 IF you want to THEN click update the statistics with the latest on the Refresh button information create a text file containing these on the Save to File button Statistics close the Trunk Connection Statistics on the Close button screen obtain descriptions of the statistics in on the Help button the Trunk Connection Statistics screen 178 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration DSP Statistics field descriptions The following table describes the statistics on the DSP Statistics screen Statistic Single Digit Device ID Module Number Device Number In Service Total MIPS Available Mips Total Channels Total Voice Channels Available Voice Channels Total Modem Channels Description Identifies an internal sequence number for indexing this DSP device
92. er Use the man machine interface MMI only with the assistance of technical support personnel for troubleshooting and diagnostic testing 114 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Digital Telephone IP Adapter unit system configuration This section describes the settings that apply to the Digital Telephone IP Adapter unit system Note The Digital Telephone IP Adapter unit configuration uses the same configuration property sheets in Configuration Manager as the Remote Gateway 911x unit To configure the Digital Telephone IP Adapter unit choose View gt Device Type 911x Help information for Remote Gateway 911x series units applies to Digital Telephone IP Adapter units unless otherwise stated Getting there 911x Configuration Manager 911x System Configuration 911x System Configuration property sheet 911x SYSTEM CONFIGURATION Unit ID 1 Node Name 911 DSP Gain f0 X dB Time Offset 0 Emergency Feature I Enable PBX Alarms SPRE Codes Online Offline Registration DeRegistration o o eO e eo Local Call Status C Enable Disable Local Calling fi Local DN F Autohold Enable Disable Kev Position Phone Type M2616 7 Modem Tones C Enable Disable Analog Localization FCC X Add on Module Type Default Send Retrieve Help Digital Telephone IP Adapter In
93. ernet connector 236 placing calls host controlled 144 bandwidth limit 144 DSP limit 144 port already in use display message 148 port not logged in display message 148 Power connector 238 Index power requirements Digital Telephone IP Adapter units 53 preinstallation preparation unpacking and inspection 69 problems solving connectivity PING failure 223 Q QLen 185 QoS Transitioning Technology Caller Information Statistics 174 R Reach Line Card RLC description 27 registration registration SPRE code 95 related documents xxii release and try again display message 148 Remote Connection Configuration property sheet ACD 48 Remote Gateway 9150 unit implementation NAPT routers 64 NAT routers 64 65 restarting the system when to perform a restart 204 restoring introduction 162 uploading a configuration file 163 RJ 11 connector 31 RLC configuration Auto Upgrade 134 Digital Telephone IP Adapter Installation and Administration Guide 259 Index RLC Port Configuration property sheet ACD 48 routers NAT routers 64 Rx Octet 183 S safety and regulatory information 241 electromagnetic compatibility 243 AS 3548 Class B Australia 243 Class A of FCC Part 15 Subpart J 243 CSPR B requirements 243 margin 243 electromagnetic immunity 244 electrostatic discharge 245 international safety compliance 242 Australia TS001AS 3260 242 CSA C22 2 No 950 242 EN90650 242 UL 1950 242 security no security 42 sec
94. ersions 192 Obtaining the latest upgrade file 0 2 ee eee 193 Types Of upgrades eier eh alk Ue ail oak ue a seas es 193 Downloading the upgrade file lnn ce 193 Extracting upgrade files from the download file 4 194 Performing the extraction using Windows 000005 194 Digital Telephone IP Adapter Installation and Administration Guide xi Contents Standard 2 1 Performing a firmware upgrade 00 c cece eee eee es 196 Manual firmware upgrade 0 0 tees 196 When to perform a firmware upgrade o n 0c cece eee 197 About firmware upgrades and configuration files 197 Before you begin 0 0 cette nee 197 Upgrading the Digital Telephone IP Adapter unit firmware 198 Automatic or scheduled firmware upgrade 0 00065 200 Self contained firmware upgrade 00 cece eee 201 Restarting the system sse ceeie terere ena eiei oe eed Hoe ee 204 When to perform a restart onnan ccc cette 204 Performing a software upgrade 0 0 eee eens 206 Upgrading the Configuration Manager software 206 8 Troubleshooting 207 Before you begit en akee ae e Bieta sat eS gaa peta Cae a gees 208 Identifying why a problem occurred onanan eee 208 Digital Telephone IP Adapter unit LED indicators 210 Digital telephone Sets ers iaaea eh eek eS REE BN A 211 Symptom descriptions ssaa naana ccc eee 211 Network
95. es to the RLC s Flash memory select Upload Save to Flash from the Menu Bar 138 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Syslog Configuration field descriptions Field Status IP Address Delete Facility Indicator Description Click on the Enable option button if you want to enable the syslog functionality m Click on the Disable option button if you do not want to enable the syslog functionality The default is Disable Enter the IP Address of the syslog server Then press the Enter key or click on the gt button to add the IP address to the Syslog Servers window You can enter up to three syslog server IP addresses Result The IP address of the syslog server displays in the Syslog Servers window To delete a syslog server IP address from the Syslog Servers window click on the specific IP address that you want to delete and then click on the Delete button Select the facility indicator from the drop down box Valid options are Local Use 0 through 7 Digital Telephone IP Adapter Installation and Administration Guide 139 Changing configuration settings using Configuration Manager Standard 2 1 140 Digital Telephone IP Adapter Installation and Administration Guide Chapter 6 Using the digital telephone In this chapter Modes of operation 142 Placing and receiving calls
96. es units Getting there RLC Configuration Manager Auto Upgrade Configuration Auto Upgrade Configuration property sheet Ve S Uneea Day Une k nce e Month Digital Telephone IP Adapter Installation and Administration Guide 133 Changing configuration settings using Configuration Manager Standard 2 1 Configuring automatic upgrade To configure automatic upgrade of your Digital Telephone IP Adapter unit complete the following steps 1 2 Access the Auto Upgrade Configuration property sheet Complete the fields as described in Auto Upgrade Configuration field descriptions on page 135 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC Click on the Send button to update the Digital Telephone IP Adapter unit with the new information Note To save changes to the Digital Telephone IP Adapter unit s Flash memory select Upload Save to Flash from the Menu Bar 134 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Auto Upgrade Configuration field descriptions Field Description Status Click on the Enable option button if you want to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units Click on the Disable option button if you do not want to au
97. etwork and ensure it is good Ensure the Ethernet cable is connected If the Digital Telephone IP Adapter unit still does not send or receive traffic contact your data network administrator Data network administrator Ensure other network devices are configured to allow traffic to and from the Digital Telephone IP Adapter unit 218 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Symptom What to do An attempt to log out from the It is possible that communication has been Digital Telephone IP Adapter lost between the administration PC and the unit does not work Digital Telephone IP Adapter unit Close the Configuration Manager then restart it The Digital Telephone IP Wait 7 10 seconds before attempting the call Adapter unit drops dialtone ifa while the digital telephone set synchronizes user attempts a call during between the Digital Telephone IP Adapter registration unit and the RLC Digital Telephone IP Adapter Installation and Administration Guide 219 Troubleshooting Standard 2 1 Software problems This section identifies some problems that can occur with the Configuration Manager software and describes what to do to resolve them Symptom descriptions If you are not able to complete a task with the Configuration Manager perform troubleshooting as described in the following table Symptom What to do 10060 TELNET CONNECTION _ It is pos
98. ey Result The telephone display shows the remote site s current IP address similar to the following IP Address 192 168 142 102 Press the Hold key Result The telephone display shows the remote site s current IP subnet mask similar to the following IP Subnet Mask 255 255 255 0 4 Press the Hold key Result The telephone display shows the remote site s current IP gateway similar to the following w IP Gateway 192 168 142 254 Press the Hold key Proceed to step 4 on page 89 nN not display IP 1 Press 2 parameters 2 Press the Hold key 88 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu 4 The telephone display asks if you want to restore default values similar to the following Restore Default Values 1 Yes 2 No IF you wantto THEN do the following retain current 1 Press 2 configuration 2 Press the Hold key settings for this Proceed to step 5 on page 90 Digital Telephone IP Adapter unit revert Digital 1 Press 1 Telephone IP 2 Press the Hold key Adapter unit Result The telephone display asks you to confirm configuration settings to their your decision similar to the following factory set default Confirm values 1 Yes 2 No w Press 1 to confirm your decision or press 2 to retain current settings 4 Press the Hold key Digital Telephone IP Adapter
99. gital Telephone External IP Adapter unit 8l Testing the network connection 0 c cece eee eee eee 82 Digital Telephone IP Adapter Installation and Administration Guide ix Contents Standard 2 1 4 Configuring the IP Adapter unit using the telephone menu 83 Before you begins sidcclawe chai ena Soda de ee aes bag oe eee eens 84 Information you need to know before configuring 84 Accessing the telephone menu 2 6 ees 85 Telephone menu key function a an nannaa 85 Backing up while in the telephone menu a an nnana 85 Exiting the system using the Release key nannan nnana 86 Running the telephone menu script 2 0 cece eee eee eee 87 5 Changing configuration settings using Configuration Manager 113 Before you begin 6 ee cece etn e eens 114 Digital Telephone IP Adapter unit system configuration 115 Emergency service programmability naana anaana 116 Configuring the system settings o nnna nunnana eee 116 TP Conf Surat on s occ est oacsoa a E ae and oes amir TER Saas 122 Configuring IP information a an ct 123 RLC connection configuration 0 0 c cece eee eens 129 Configuring the RLC connection information 130 Auto upgrade configuration 0 0 cece eee ee 133 Configuring automatic upgrade 6 0 0 134 Syslog configuration 0 0 0 ce ccc ete eee 137 Configuring syslog functionality
100. gital Telephone IP Adapter unit over the data link between the unit and the RLC For more information refer to Appendix Administering multiple nodes in the network Digital Telephone IP Adapter Installation and Administration Guide 59 Planning for installation Standard 2 1 Administering multiple nodes in the network If you are responsible for administering one or more Digital Telephone IP Adapter units and the RLC on the host PBX you can access them and the RLC from anywhere on the network Note You do not have to install separate administration PCs for the RLC and the Digital Telephone IP Adapter unit s You can use one administration PC to administer all units in the Remote Gateway 9100 Series network Windows PC requirements To use Configuration Manager the administration PC must be an IBM compatible PC use a Windows 95 98 NT Workstation 4 0 Millennium Edition ME 2000 Professional or XP Professional and Home Edition operating system with the Microsoft TCP IP networking component installed be equipped with a CD ROM drive be equipped with a 10BaseT Ethernet interface card this provides access to the Ethernet network have an available COM port if you wish to use the RS 232 serial port to establish a direct serial connection be equipped with a pointing device such as a mouse have 32 Mbytes of RAM for Windows 95 98 and ME or 64 Mbytes of RAM for Windows NT Workstation 4 0 2000 Professional
101. guring the IP Adapter unit using the telephone menu IF you want to THEN do the following modify the Digital Telephone IP Adapter unit s current time offset between the host site and the remote site 1 2 w Nn nN ao N Press 1 Press the Hold key Result The telephone display prompts you to indicate if the time at the remote site is later or earlier than the time at the host site similar to the following Enter Sign 1 Add 2 Sub Press 1 if the time at the remote site is later than the time at the host site This is the case when the remote site is located east of the host site Press 2 if the time at the remote site is earlier than the time at the host site This is the case when the remote site is located west of the host site Press the Hold key Result The telephone display prompts you for the number of minutes in the time offset The telephone display also shows the current time offset similar to the following Enter Offset in Minutes 0 Enter the number of minutes of the time offset For example if the time offset is 2 hours press 1 2 and 0 for 120 minutes Press the Hold key Proceed to step 8 on page 93 Digital Telephone IP Adapter Installation and Administration Guide 91 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you wantto THEN do the following retain the current 1 Press 2 time offset 2 Press the Hold key between t
102. he Configure button for the Network Port in question In the Network Port Configuration dialog box select Permanent Allocation 48 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Communications system and software requirements The following table shows the software versions necessary to run Digital Telephone IP Adapter units on compatible Nortel s communications systems Digital Telephone IP Adapter units Communications system Meridian 1 PBX CS 1000 CS 2100 1 System software version X11 release 23 or higher Release 2 or higher Release MSL12 or higher Requires Remote Gateway 9100 Series software version 1 5 or higher Supported Codecs The following tables show the Codecs supported by the Digital Telephone IP Adapter unit as well as the data stream and approximate peak bandwidth required by each Digital Telephone IP Adapters Approximate peak bandwidth including IP CODEC Data stream only overhead 30 ms voice packets G711 64 Kbps 78 Kbps G 729A 8 Kbps 22 Kbps Digital Telephone IP Adapter Installation and Administration Guide 49 Digital Telephone IP Adapter description Standard 2 1 Online Offline Table Configure the Online Offline table on the RLC to schedule the times that you want to make the host PBX available to the Digital Telephone IP Adapter unit Note When the Digital Telephone IP Adapte
103. he PBX at the host site and the Digital Telephone IP Adapter unit at the remote site 7 The telephone display asks if you want to modify the emergency code similar to the following Modify Emergency Code 1 Yes 2 No This step does not apply to Digital Telephone IP Adapter units Press 2 and continue to step 8 on page 93 92 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu 8 The telephone display asks if you want to modify the SPRE code that you must dial to go online manually similar to the following Modify Online SPRE 1 Yes 2 No IF you wantto THEN do the following modify the 1 Press 1 number that you 2 Press the Hold key must dial to go online with the Digital Telephone IP Adapter unit in Result The telephone display prompts you for a new online SPRE code The telephone display also shows the current online SPRE code similar to the following the absence of an online command rae Pn TINE DERE in the Online Offline Table 3 Press the digits of the new online SPRE code Note All SPRE codes begin with a pound sign It is not necessary to press the key when modifying a SPRE code However when you actually use a SPRE code you must press the key for the host PBX to recognize the digits as a SPRE code 4 Press the Hold key 5 Proceed to step 9 on page 94 retain the current 1 Press 2
104. he RLC With this connection made the unauthorized user can now place long distance phone calls through the RLC and the host PBX Security identifier When you choose the security identifier level of security the Digital Telephone IP Adapter automatically sends its configured security identifier password for each connection request The RLC compares the identifier configured to the RLC port with the identifier assigned to the Digital Telephone IP Adapter If the identifiers match then the RLC grants the requested connection If the identifiers do not match then the RLC records an event in the Digital Telephone IP Adapter system log You can view the system log in Remote Gateway 9100 Series Configuration Manager The telephone displays HOSTLESS MODE iindicating that communications with the host PBX are down 42 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Telephones This section lists the telephones features and modules supported by the Digital Telephone IP Adapter unit Supported digital telephones Digital Telephone IP Adapter units support the following digital telephone sets with display M2008D m M2616D M3902 m M3905 a M2008HFD m M3310 a M3903 a M2216D m M3820 a M3904 Your digital telephone must have a one or two line display in order to configure the Digital Telephone IP Adapter unit with the telephone display menu Notes
105. he backup files indefinitely Getting there 911x Configuration Manager Digital Telephone IP Adapter Installation and Administration Guide 159 Administration Standard 2 1 Creating the backup file To create the backup file 1 From the Menu Bar choose Upload Download Download Config Result The Download Configuration dialog box displays similar to the following Mode Dump C TFTP PAdtess gt po po p File Name f Browse Log Report Download Close Help _ Download 2 Choose the mode you want to use for the file transfer according to the following table IF you wish to save the configuration file to THEN do the following the administration PC Click on the Dump option button a different location on the 1 Click on the TFTP option button IP network Result This enables the IP Address fields 2 Enter the IP address of the PC that you want to save the configuration file on 160 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Click on the Browse button and navigate to the folder where you want to keep the configuration text file Enter a name for the file in the File name field Note This configuration file becomes your backup file so ensure the file name is meaningful The file name s extension must be TXT Click on the Download button Result The Download configuration dialog box closes and the f
106. hedule configured for your site on the RLC at the host PBX special prefix SPRE codes configured on the Digital Telephone IP Adapter unit at your site For more information refer to SPRE Codes Online on page 119 and SPRE Codes Offline on page 119 Digital Telephone IP Adapter Installation and Administration Guide 143 Using the digital telephone Standard 2 1 Placing and receiving calls Place outgoing calls by pressing the calling key to receive an outgoing line Receiving incoming calls A Digital Telephone IP Adapter unit receives host controlled incoming calls over the IP network Methods for placing outgoing calls You can place an outbound call from a Digital Telephone IP Adapter unit station in one of the following ways method 1 Lift the telephone handset This method automatically initiates a host controlled call method 2 Press the calling key Pressing the host calling key initiates a host controlled call Placing a host controlled call To place a host controlled call 1 Lift the telephone handset or press the host calling key Result You hear a dial tone over a connection with the host PBX Note If a connection to the host PBX cannot be established within a time out period or no resources are available to carry the call you hear a reorder dial tone fast busy signal and one of the following messages appears on the telephone display m Release and Try Again Bandwidth Limi
107. ide Configuration Manager to expand the node list 3 Click on IP Configuration Result The IP Configuration property sheet for the Digital Telephone IP Adapter unit displays in the right pane PBX terminology Throughout this guide the term host PBX refers to any of the following Nortel PBX platforms Meridian 1 PBX m CS 1000 a CS 2100 Digital Telephone IP Adapter Installation and Administration Guide xxi About this document Standard 2 1 Related information products This section lists sources for additional information related to the Digital Telephone IP Adapter unit You can order printed documentation and the CD ROM from your Nortel distributor You can also download the documentation in Portable Document Format PDF from the Nortel website To locate these documents click on the Technical Documentation link at the following website www nortel com Note The information available on the website may supersede the information provided on the CD ROM For further details refer to Remote Gateway 9100 Series and RLC Release Notes NTP 555 8421 102 Printed documents The following documents provide additional information on Digital Telephone IP Adapter units and other elements of a Remote Gateway 9100 Series system Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 The Engineering Guidelines written for the installer administrator describe how a Remote Gateway 9100 Se
108. igital Telephone IP Adapter Installation and Administration Guide 103 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you wantto THEN do the following enable IP 1 Press 1 connection to the 2 Press the Hold key RLC from this Result The telephone display prompts you to enter eae Pea an IP address for the RLC and shows the current ae value it has for this address similar to the following Enter RLC IP Address 192 68 243 254 3 Press the digits of the new RLC IP address 4 Press the Hold key Result The telephone display prompts you for the IP Signaling setting for this Digital Telephone IP Adapter unit and displays the current setting similar to the following IP Signaling 1 Permanent 2 OnDemand 2 5 Choose from the options presented 6 Press the Hold key 7 Proceed to step 14 below disable IP 1 Press 2 connection to the 2 Press the Hold key RLC from this Digital Telephone IP Adapter unit Result Proceed to step 19 on page 108 14 The telephone display asks if you want to modify the local calling settings on this Digital Telephone IP Adapter unit similar to the following Modify Local Calling 1 Yes 2 No This step does not apply to Digital Telephone IP Adapter units Press 2 and continue to step 15 on page 105 104 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu 1
109. in this guide XX Related information products xxii Digital Telephone IP Adapter Installation and Administration Guide XV About this document Standard 2 1 About this guide The Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 is for telecom and data network managers and administrators who plan install and manage corporate telecommunications and data networks This guide contains the following information detailed descriptions of the Digital Telephone IP Adapter units m procedures necessary to install configure and manage Digital Telephone IP Adapter units in a remote or branch office a suggested troubleshooting procedures for addressing possible problems This guide assumes that you are familiar with the following a basic telecommunications terminology a basic networking terminology a PC terminology and operation specifically Windows 95 98 NT Workstation 4 0 Millennium Edition ME 2000 Professional XP Professional and Home Edition m Nortel PBX terminology functionality and administration How to use this guide This guide provides step by step procedures for installing configuring and managing the Digital Telephone IP Adapter unit as a part of your remote services network Review this guide before beginning Digital Telephone IP Adapter unit installation and configuration When you are ready to begin follow the steps for planning installing and configuring your hardwa
110. ing 37 placing a host controlled call 144 bandwidth limit 144 DSP limit 144 Canadian Standards Association CSA C22 2 No 950 242 Canadian Standards Association CSA 242 Channel 183 Codecs supported 49 communications system and software requirements 46 49 communications system requirements 46 49 computer telephony integration applications 47 conference 152 conference feature 47 Standard 2 1 configuration Auto Upgrade 134 Auto Upgrade Configuration property sheet 133 200 default values restoring 88 89 deregistration SPRE code 96 emergency code 92 IP addresses saving to Flash 123 IP information 88 offline SPRE code 94 online SPRE code 93 registration SPRE code 95 Syslog 138 Syslog Configuration property sheet 137 telephone menu 83 87 default password 88 display local IP 88 modify deregistration SPRE code 96 modify emergency code 92 modify offline SPRE code 94 modify online SPRE code 93 modify registration SPRE code 95 modify unit ID 90 restore default values 88 89 time offset 90 user name 87 time offset 90 unit ID 90 Configuration Manager Help Display Logs definitions 220 configuring key labels M3902 digital telephone sets Local keys 44 configuring the unit using the telephone menu accessing the telephone menu 85 before you begin 87 information you need 84 running the telephone menu script 87 telephone menu key function 85 254 Digital Telephone IP Adapter Installation and Administration
111. ing used and ensure that m itis not down m traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX Ask the network administrator to PING the RLC from the Digital Telephone IP Adapter unit to verify IP network connectivity If the problem persists contact your telecom administrator or Nortel distributor Does your telephone display Offline Mode If so enter the online SPRE code to go back online Contact your telecom and data network administrators Perhaps network problems caused the call to disconnect 216 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Network connectivity This section identifies some problems that can occur on the data network and describes what to do to resolve them System descriptions If you are not able to establish or maintain data network connectivity perform troubleshooting as described in the following table Symptom What to do You cannot establish a 1 connection from your administration PC to the Digital Telephone IP Adapter unit 2 Ensure that you entered the IP address correctly when trying to establish the connection Ensure that you entered the logon ID and password correctly when trying to establish the connection Ensure the Digital Telephone IP Adapter unit s IP address network mask and default gateway are correctly configured in the Digital Telephone
112. ion Use the Syslog Configuration property sheet to enable syslog functionality and configure up to three syslog server IP addresses for logging all events display logs to the syslog server s you configure This feature allows event logs display logs to be retained if you reboot or restart the Remote Gateway 9100 Series unit Remote Gateway 9100 Series supports the following syslog collector software m Kiwi Syslog Daemon www kiwisyslog com a WinSyslog www winsyslog com m tftp32d server http tftpd32 jounin net Getting there RLC Configuration Manager Syslog Configuration Syslog Configuration property sheet SYSLOG CONFIGURATION Status Enable Syslog Servers max 3 IPAddress 242 fise fs r C Facility Indicator flocalUseO x Use 0 OK Default Send Retrieve Help Digital Telephone IP Adapter Installation and Administration Guide 137 Changing configuration settings using Configuration Manager Standard 2 1 Configuring syslog functionality To configure syslog functionality on your RLC complete the following steps 1 Access the Syslog Configuration property sheet 2 Complete the fields as described in Syslog Configuration field descriptions on page 139 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the RLC with the new information Note To save chang
113. it is ready to send and receive telephone calls as normal N If the telephone is not connected to a PBX the telephone display shows a message similar to the following HOSTLESS MODE shut down the 1 Press 0 Digital Telephone 2 Press the Hold key IP Adapter unit Result The telephone display asks you to confirm thereby disabling B ll functionalit your instruction to shut down the Digital Telephone ATAUG rona Be IP Adapter unit similar to the following on the unit Confirm 1 Yes 2 No Note Only choose the shut down option when you have physical access to the remote unit You must be able to disconnect then reconnect power to the Digital Telephone IP Adapter unit to be able to access the unit again 110 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following abort your 1 Press 2 instruction to shut gt press the Hold key down the Digital l Result Return to Display Local IP 1 Yes 2 No Telephone IP Adapter unit ompage ad confirm your 1 Press 1 instruction to shut 2 Press the Hold key down the Digital Telephone IP Adapter unit Result The telephone display prompts you to turn off the Digital Telephone IP Adapter unit similar to the following Please remove System Power Digital Telephone IP Adapter Installation and Administration Guide 111
114. ity level that you want to assign to this Digital Telephone IP Adapter unit The telephone display also shows the current security level similar to the following Enter Security Level 1 allow unrestricted 1 Press 1 to select No security access to the 2 Press the Hold key Digital Telephone 3 Proceed to Enable IP 1 Yes 2 No on page 103 IP Adapter unit and the RLC 102 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu IF you wantto THEN do the following restrict access to 1 Press 2 to select Provisioned Security xen is 2 Press the Hold key elephone ee anit Result The telephone display prompts you for the ae RLC s Inbound Security ID similar to the following according to a ten digit security Inbound Security ID code maintained 3 Enter the Digital Telephone IP Adapter unit s 10 by the security ID digit inbound security ID of the qualified 4 Press the Hold key callers Result The telephone display prompts you for the RLC s outbound security ID similar to the following Outbound Security ID Enter the Digital Telephone IP Adapter unit s 10 digit outbound security ID Press the Hold key Result The telephone display asks if you want to enable the IP connection to the RLC from this Digital Telephone IP Adapter unit similar to the following Enable IP 1 Yes 2 No Nn nN D
115. lation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following manually enter static IP information for this Digital Telephone IP Adapter unit continued enable prioritizing of voice packets in the IP header DiffServ 7 Press 2 and proceed to Enable DiffServ 1 Yes 2 No below to leave the Digital Telephone IP Adapter unit s IP gateway as it is Press 1 to modify the Digital Telephone IP Adapter unit s IP gateway Press the Hold key Result The telephone display prompts you for the Digital Telephone IP Adapter unit s new permanent IP gateway The telephone display also shows the current setting similar to the following o0 Enter IP Gateway 0 0 0 0 Press the digits of the Digital Telephone IP Adapter unit s permanent IP gateway Use the key for the IP address delimiter Refer to the table on page 85 10Press the Hold key Result The telephone display asks if you want to enable DiffServ similar to the following Enable DiffServ 1 Yes 2 No O Note The Remote Gateway 9100 Series family of products does not support Classless Inter Domain Routing CIDR 1 Press 1 2 Press the Hold key 3 Proceed to Enable 802 1Q Mapping 1 Yes 2 No on page 100 Note Refer to the Reach Line Card Installation and Administration Guide for information on DiffServ CodePoint and 802 1Q Mapping
116. lation and Administration Guide January 2005 Using the digital telephone Overriding an automatic offline event from the host PBX If the host PBX attempts to process an offline event while you are on a host controlled call you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30 20 or 10 seconds If you ignore this warning your call disconnects To prevent your call from being disconnected enter the online SPRE code You can do this without putting your call on hold first The online SPRE code cancels the offline event leaving your telephone online until the next offline event occurs Digital Telephone IP Adapter Installation and Administration Guide 153 Using the digital telephone Standard 2 1 154 Digital Telephone IP Adapter Installation and Administration Guide Chapter 7 Administration In this chapter Changing the administration password 156 Creating a backup configuration file 159 Restoring the configuration 162 Display logs 167 Statistics screens 171 Verifying the firmware and software version 191 Obtaining the latest upgrade file 193 Extracting upgrade files from the download file 194 Performing a firmware upgrade 196 Restarting the system 204 Performing a software upgrade 206 Digital Telephone IP Adapter Installation and Administration Guide 155 Administration Standard 2 1 Changing the administration password Two layers of pass
117. le name field Result Configuration Manager saves the display logs to a text file in the location indicated in the Save As dialog box 168 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Changing the number of display logs retained by the Digital Telephone IP Adapter unit A Digital Telephone IP Adapter unit retains a maximum of 1000 display logs each requiring one line of text When the unit s display logs reach 1000 lines new display logs overwrite existing display logs on a first in first out basis If you want to change the number of display logs retained by the Digital Telephone IP Adapter unit complete the following procedure 1 From the Menu Bar choose Alarms Stats Logs Resize Logs Result The Resize Log dialog box displays similar to the following Maximum Logs Messages Cancel Note Maximum logs refers to the number of text lines or messages maintained by the Digital Telephone IP Adapter unit The Digital Telephone IP Adapter unit currently retains a maximum of 1000 text lines Enter the maximum number of text lines you want maintained by the Digital Telephone IP Adapter unit in the Maximum Logs field 3 Click on the OK button Digital Telephone IP Adapter Installation and Administration Guide 169 Administration Standard 2 1 Clear logs The Digital Telephone IP Adapter unit allows you to delete unneeded information by
118. led mode are routed through the host PBX Refer to the sample illustrations beginning on page 38 Digital Telephone IP Adapter Installation and Administration Guide 37 Digital Telephone IP Adapter description Standard 2 1 Call scenario 1 host controlled corporate internal call The following diagram shows how a call is routed when placing a host controlled call over the IP network to the corporate office Host controlled call corporate internal call Remote site External IP Adapter unit Digital telephone Digital Telephone OR Digital Telephone Internal IP Adapter circuit card Internet E SA E ES ceccs Access Device Host PBX Host stations Voice over IP call G019IP Calls work the same in reverse from the host PBX site to the Digital Telephone IP Adapter unit site 38 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Voice over IP network call 1 The Digital Telephone IP Adapter user lifts the handset item A Result The Digital Telephone IP Adapter user hears a dial tone This indicates a successful connection to the RLC over the IP network item B The Digital Telephone IP Adapter user dials a telephone number such as the extension number of host station 1 Result The Digital Telephone IP Adapter unit sends the dialed digits as packets through
119. letely before entering any other commands The Log Report window displays a confirmation message when the upgrade is completed Note Configuration Manager prompts you to restart the Digital Telephone IP Adapter unit after upgrading the firmware To do this follow the procedure on page 204 Digital Telephone IP Adapter Installation and Administration Guide 199 Administration Standard 2 1 Automatic or scheduled firmware upgrade When you configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade using the Auto Upgrade Configuration property sheet the Digital Telephone IP Adapter unit queries the predefined TFTP server and upgrades the firmware automatically Refer to Auto upgrade configuration on page 133 for further details USE CAUTION WHEN FORCING THE AUTO UPGRADE PROCESS AS THE SYSTEM PERFORMS A SELF RESET ON ALL UNITS TO MAKE THE NEW FIRMWARE ACTIVE ONCE THE DOWNLOAD OF NEW FIRMWARE IS COMPLETE Nortel recommends the following when performing an automatic or scheduled firmware upgrade 1 Complete the procedures in Before you begin on page 197 prior to configuring the automatic or scheduled upgrade 2 Complete the procedures in Creating a backup configuration file on page 159 before performing an automatic or scheduled firmware upgrade Note The automatic or scheduled firmware upgrade only performs upgrades on the Remote Gateway 9100 Series units you configure
120. list box to require the RLC to perform a security check every time a user tries to log on to a remote unit This action enables the Security ID fields The default is No Security If you selected Provision ID as the security level enter the Security ID for outgoing calls This ID must be a 10 digit password The Digital Telephone IP Adapter unit sends the outbound security ID to the RLC The RLC compares this ID to the Outbound Security ID that is configured on the RLC for this Digital Telephone IP Adapter unit If the security IDs do not match the RLC rejects the call If you selected Provision ID as the security level enter the Security ID for incoming calls This ID must be a 10 digit password The Digital Telephone IP Adapter unit compares the security ID of the incoming call to the Inbound Security ID configured in this field If the security IDs do not match the Digital Telephone IP Adapter unit rejects the call The integrated Digital Voice Recorder iDVR is a TelStrat product For information on configuring iDVR functionality contact your TelStrat representative 132 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Auto upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Seri
121. lity to the digital telephone Note Digital Telephone Internal IP Adapter units do not support Meridian Communication Adapters MCAs or Analog Telephone Adapters ATAs 46 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Supported telephone features The Digital Telephone IP Adapter units support all features provided by the host PBX for host controlled calls The following are some examples a ACD features a call forward conference m call waiting shold transfer Note Dial tone for conference and transfer can be very rough A stutter can be heard during a remote dial tone This is a normal occurrence and is caused by the DSP activating a dial tone relay Refer to Chapter 6 Using the digital telephone for a detailed description of the features listed above Computer telephony integration applications You can use the following two types of computer telephony integration CTI applications 1 first party CTI applications that use the Symposium Desktop Telephone Application Programming Interface TAPI Service Provider 2 third party CTI applications that use Symposium TAPI Service Provider for M1 You can use both types with the Digital Telephone IP Adapter unit Digital Telephone IP Adapter Installation and Administration Guide 47 Digital Telephone IP Adapter description Standard 2 1 Automatic Call Distribution
122. lt of excessive collisions in the transmit queue Digital Telephone IP Adapter Installation and Administration Guide 189 Administration Standard 2 1 Statistic EthTx Err EthRx Mcast EthRx UCast EthRx Disc EthRx Err Collisions Description Identifies the number of packets that could not be transmitted because of errors within the packets Identifies the number of multicast packets that were received during the given hour This is inclusive of packets with broadcast MAC addresses for protocols such as ARP and multicast packets for group oriented transmissions such as IP Multicast Multicast packets are packets intended for more than one Ethernet address Identifies the number of unicast packets that were received during the given hour with a unicast Ethernet address directly matching that of the specified unit Unicast packets are packets intended for only one Ethernet address Identifies the number of packets that were received during the given hour and discarded due to a lack of available receive buffers Identifies the number of packets that were received during the given hour that contained errors that prevented them from being deliverable to a higher layer protocol Identifies the number of collisions that have occurred on the Ethernet interface when attempting to transmit packets since the statistics were last reset Note The Collisions statistic is only applicable in half duplex mode
123. munication Server 2100 CS 2100 PBX telephone set and XDLC configuration characteristics and principles of XDLC operation PBX data calls Telecommunications knowledge Knowledge of or experience with the following aspects of telecommunications a digital telephone set configuration ISDN PRI configuration trunk configuration PBX configuration a PBX maintenance SDI operation m knowledge of RS 232 signaling xviii Digital Telephone IP Adapter Installation and Administration Guide January 2005 About this document Data networking knowledge Knowledge of or experience with the following aspects of data networking data link Layer 2 of the OSI model IP protocol routing network Layer 3 of the OSI model addressing traffic analysis and provisioning configuration m Voice over IP concepts Digital Telephone IP Adapter Installation and Administration Guide xix About this document Standard 2 1 Conventions used in this guide This section describes the symbols and text conventions used in this guide Precautionary messages Note A Note describes the secondary results of procedures or commands or special conditions that require you to use a procedure or command ATTEN MONI Provides information essential to the completion of a task CAUTION AN Risk of data loss or equipment damage Cautions you against unsafe practices or potential hazards such as e
124. n the IP Address field 3 Enter the number of times you want to PING the unit in the Number of Cycles field 1 to 100 Digital Telephone IP Adapter Installation and Administration Guide 221 Troubleshooting Standard 2 1 4 Click on the OK button Result The PING test window displays showing the PING results The following is an example of a successful PING E4 BYTES FROM 192 168 143 110 SEQ 64 BYTES FROM 192 168 143 110 SEQ 64 BYTES FROM 192 168 143 110 SEQ 64 BYTES FROM 192 168 143 110 SEQ Q Q Q Q 1 RTT lt 10MS TTL 255 2 RTT lt 10MS TTL 255 3 RTT 10MS TTL 255 4 RTT lt 10MS TTL 255 64 BYTES FROM 192 168 143 110 SE 5 RTT lt 10MS TTL 255 64 BYTES FROM 192 168 143 110 SE 6 64 BYTES FROM 192 168 143 110 SE 7 64 BYTES FROM 192 168 143 110 SE 8 64 BYTES FROM 192 168 143 110 SEQ 9 PING STATISTICS FOR 192 168 143 110 PACKETS SENT 10 RECEIVED 10 LOST 0 0 PERCENT LOSS APPROXIMATE ROUND TRIP TIMES IN MILLI SECOND MINIMUM OMS MAXIMUM 10MS AVERAGE as RTT 10MS TTL 255 gt RTT 10MS TTL 255 RTT lt 10MS TTL 255 RTT lt 10MS TTL 255 Save Report REQUEST TIMED OUT REQUEST TIMED OUT REQUEST TIMED OUT REQUEST TIMED OUT PING STATISTICS FOR 1 1 1 1 PACKETS SENT 10 RECEIVED 0 LOST 10 100 PERCENT LOSS APPROXIMATE ROUND TRIP TIMES IN MILLI SECONDS MINIMUM OMS MAXIMUM OMS AVERAGE OMS 5 Click on the Close button Result The PI
125. ne IP Adapter unit s password ATENTIA Do not change the Digital Telephone IP Adapter unit s password until the system is up and working 1 From the Menu Bar choose Connect gt Change Password Node Result The Change Password Node dialog box displays similar to the following Old Password New Password Retype New Password cancel 2 Complete the fields in the Change Password Node dialog box 3 Click on the OK button 158 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Creating a backup configuration file Create a backup copy of the Digital Telephone IP Adapter unit s configuration by downloading the configuration Flash memory to a text file on your administration PC Nortel recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade Storing backup configuration files The Digital Telephone IP Adapter unit is an extension of the telecommunications and data network It is extremely important that you keep a backup copy of the Digital Telephone IP Adapter unit s configuration If the Digital Telephone IP Adapter unit s Flash memory or configuration becomes corrupted or is lost you can easily restore it Store the configuration file in a safe secure location such as on backup tape or other media that is stored offsite Nortel recommends that you keep t
126. ng modify the 1 Press 1 number that you 2 Press the Hold key must dial to begin a work session in Result The telephone display prompts you for a new registration SPRE code The telephone display sah BCP also shows the current registration SPRE code environment for similar to the following example Enter Reg SPRE Code 97 Press the digits of the new registration SPRE code ww Note Refer to the Note on page 93 for information on pound signs in SPRE codes 4 Press the Hold key 5 Proceed to step 11 on page 96 retain the current 1 Press 2 registration SPRE 2 Press the Hold key code Digital Telephone IP Adapter Installation and Administration Guide 95 Configuring the IP Adapter unit using the telephone menu Standard 2 1 11 The telephone display asks if you want to modify the SPRE code that you must dial to deregister from or end a work session the Deregistration SPRE code similar to the following Modify Dereg SPRE 1 Yes 2 No IF you wantto THEN do the following modify the 1 Press 1 number that you 2 Press the Hold key must dial to end a work session in Result The telephone display prompts you to enter a new deregistration SPRE code The telephone aN ACD display also shows the current deregistration SPRE environment for code similar to the following example Enter Dereg SPRE Code 96 3 Press the digits of the new deregistration SPRE code Note Refer to
127. not supported Digital Telephone IP Adapter Installation and Administration Guide 61 Planning for installation Standard 2 1 Network considerations Refer to the Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 for detailed information on planning and preparing your network for the addition of IP Adapter units The Digital Telephone IP Adapter unit communicates with the host PBX using the IP network To use the Digital Telephone IP Adapter unit in these networks you must consider the issues described in this section IP addressing and routing To place and receive calls over the IP network you must physically connect the Digital Telephone IP Adapter unit to the IP network m assign a unique IP address and a subnet mask to the Digital Telephone IP Adapter unit unless using Dynamic Host Configuration Protocol DHCP Note Similarly you must assign a subnet mask gateway and unique IP address to the RLC on the host PBX m have the ability to send and receive traffic to and from the RLC on the host PBX Determining DHCP assigned IP addresses If you use DHCP at the remote location determine the Remote Gateway 9100 Series unit s IP address by checking the Network statistics for the RLC through Configuration Manager Log onto Configuration Manager choose the RLC as the Device Type and then access Alarms Stats Logs Network Statistics Enter the Unit ID of the Remote Gateway 9100 Series unit tha
128. ntaining the documentation in Portable Document Format PDF firmware and Remote Gateway 9100 Series Configuration Manager software Digital Telephone IP Adapter Installation and Administration Guide xxiii About this document Standard 2 1 xxiv Digital Telephone IP Adapter Installation and Administration Guide Chapter 1 Digital Telephone IP Adapter description In this chapter Product Introduction 26 Hardware description 29 Connection options 35 How Digital Telephone IP Adapter units work 36 System security 42 Telephones 43 Online Offline Table 50 Emergency service number 51 Remote Gateway 9100 Series Configuration Manager 52 Power requirements 53 Digital Telephone IP Adapter Installation and Administration Guide 25 Digital Telephone IP Adapter description Standard 2 1 Product Introduction Digital Telephone IP Adapter units provide full featured host Private Branch Exchange PBX services to single users in small remote or home offices Digital Telephone IP Adapter units require each of the following components a a Digital Telephone Internal or External IP Adapter unit a aReach Line Card RLC a l0BaseT Ethernet interface to an Internet Access Device IAD This section provides a brief description of each component used to provide Digital Telephone IP Adapter functionality Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter is a circuit card that fits in the base of
129. nter the DiffServ CodePoint value of voice packets in Valid entries are 0 CS7 1 CS6 2 EF 3 AF41 the IEEE Media 4 AF31 5 AF21 6 AF11 and 7 DE The Access Control default is 7 EF Refer to DiffServ CodePoint layer 802 1Q Value on page 127 for details on the definitions continued for these entries 8 Press the Hold key 9 Proceed to step 13 not enable 1 Press 2 prioritizing of 2 Press the Hold key voice packets in the IEEE Media Access Control layer 13 The telephone display asks if you want to modify RLC Parameters similar to the following Modify RLC Parameters 1 Yes 2 No IF you wantto THEN do the following retain the current 1 Press 2 RLC settings 2 Press the Hold key 3 Proceed to step 18 on page 107 Digital Telephone IP Adapter Installation and Administration Guide 101 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you wantto THEN do the following modify the current 1 Press 1 RLC settings 2 Press the Hold key Result The telephone display prompts you to enter the RLC port number that you want to process this Digital Telephone IP Adapter unit s traffic The telephone display also shows the RLC port number currently configured to handle this traffic similar to the following Enter Port of RLC 7 3 Press the digit s of the new port number 4 Press the Hold key Result The telephone display prompts you to enter the secur
130. numbers assigned to other units connected to the same RLC must be consistent with the configuration on the RLC for this unit ID The default is 1 Node Name Enter your site name The node name identifies this Digital Telephone IP Adapter unit in the remote network The default is 911x DSP Gain Select the number of decibels dB that you want to add to or subtract from the strength of the transmitted signal before the DSP processes it Valid options are 9 6 3 0 3 6 9 12 and 15 The default is 0 dB Note Change this setting at the remote site to address a problem with signal strength at the host site Time Offset Click on the up or down arrows to change the time zone difference from the host PBX The default is 0 00 0 hours and 0 minutes Note The time can be changed in 15 minute intervals only Emergency Feature This setting does not apply to Digital Telephone IP Adapters 118 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Field Enable PBX Alarms SPRE Codes Online SPRE Codes Offline SPRE Codes Registration Description Click on the Enable PBX Alarms checkbox if you want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts If you don t want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts ensure that
131. oad time 44 PBX downgrade 44 Make Set Busy MSB mode ACD 48 media 64 Meridian PBX xxi Meridian Administration Tools MAT 61 mounting options Digital Telephone External IP Adapter unit 58 258 Standard 2 1 MPkts 184 MTU Len 183 N NAPT routers 64 NAT routers 64 special configuration 65 network testing Syslog 224 network address translation refer to NAT network considerations 62 introduction 62 IP addressing and routing 62 no security 42 Not Ready mode ACD 48 notices equipment attachment 239 Industry Canada 240 O offline 119 offline mode display message 147 offline SPRE code 94 online 119 online mode display message 148 online SPRE code 93 online offline table configuration 50 how the table works 50 introduction 50 offline mode 142 online mode 142 Oper 183 outgoing calls 37 Digital Telephone IP Adapter Installation and Administration Guide January 2005 P password Configuration Manager password 156 default 88 Digital Telephone IP Adapter password 156 PBX CS 1000 xxi CS 2100 xxi Meridian 1 PBX xxi PBX downgrade M39xx digital telephone sets 44 PBX message idle updating 43 PC Optivity Telephony Manager and Configuration Manager 61 Windows PC requirements 60 PC administration administering multiple nodes 60 connection options 59 Ethernet connection 59 physical environment 56 PING failure 223 unsuccessful PING 223 using 221 pin out tables connector Admin 237 Power 238 RJ 45 eth
132. og testing 1 From the Menu Bar choose Tests Syslog Result A message displays similar to the following Configuration Manager x You must examine the syslog servers themselves to see if the test was successful 2 Click on the OK button 3 Examine the syslog server s to see if the test was successful 224 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Alarms and alerts For troubleshooting purposes each Remote Gateway 9100 Series device transmits alarms and alerts to the host PBX These alarms and alerts indicate to the host PBX that it is in a state of alarm or alert The host PBX then produces an alarm or alert through its software Refer to Display Logs in the Remote Gateway 9150 Installation and Administration Guide NTP 555 8421 215 or Configuration Manager online Help to determine if the host PBX produces an alarm or alert when Remote Gateway 9100 Series Configuration Manager produces a display log Digital Telephone IP Adapter Installation and Administration Guide 225 Troubleshooting Standard 2 1 Recovering from a catastrophic failure Catastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures If your Digital Telephone IP Adapter unit fails to operate after thorough review of the troubleshooting information in this and related G
133. ollowing message displays in the status bar at the bottom of the screen Downloading Config From Board When the download is complete the Downloaded Configuration Data dialog box displays similar to the following Configuration Manager i Downloaded Configuration Data Click on the OK button Digital Telephone IP Adapter Installation and Administration Guide 161 Administration Standard 2 1 Restoring the configuration Restore the Digital Telephone IP Adapter unit s configuration in Flash memory by uploading a configuration text file from your administration PC Perform the upload over the IP network using the TFTP protocol You must have a TFTP server application running on your administration PC The TFTP server s base directory must point to the directory that contains the configuration file you want to upload Before you begin Before you can upload the configuration file to the Digital Telephone IP Adapter unit you must complete the following steps 1 Start the TFTP server application 2 Ensure the TFTP base directory points to the location of the configuration file Getting there 911x Configuration Manager 162 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Uploading a configuration file over the IP network To upload a configuration file over the IP network 1 Navigate to the location of the configuration file 2 From the Menu Bar choose
134. omplete configuration in the Digital Telephone IP Adapter unit s database If the configuration upload is interrupted repeat this procedure immediately Digital Telephone IP Adapter Installation and Administration Guide 165 Administration Standard 2 1 IF the upload THEN is successful the following message displays CONFIG UPLOAD SUCCESSFUL USE SAVECFG TO UPDATE FLASH fails the following message displays in the middle of the Upload Configuration dialog box CONFIG UPLOAD FATLED For further instructions refer to Chapter 8 Troubleshooting Note Do not ignore error messages in Save to Flash process If Save to Flash fails retry uploading and saving to Flash If the problem persists check the file being uploaded and report the problem to Nortel 9 From the Upload Configuration dialog box click on the Save to Flash button Result The FLASH CONFIG dialog box displays similar to the following Configuration will be permanently stored in the Flash Call Processing will be halted temporarily Are you sure 10 Click on the Yes button Result The following message displays in the status bar at the bottom of the screen Saving to Flash in Progress When the save is finished the following message displays in the middle of the Upload Configuration dialog box CONFIGURATION IS UPDATED INTO FLASH 11 Click on the Close button 12 Restart the RLC Note For instructions refer to Rest
135. on password 00 00 sees eee eee ee 156 Changing the Configuration Manager password 157 Changing the Digital Telephone IP Adapter unit s password 158 Creating a backup configuration file 2 0 0 cee eee eee eee ee 159 Storing backup configuration files n nananana 159 Creating the backup file 00 0 tees 160 Restoring the configuration 0 cece cece ee eee ene ee 162 Before you begin err erias so a ee REN RE hE OEE I 162 Uploading a configuration file over the IP network 163 Display logs ion on ah dk ha tebe eek eee ea Pe E hee eS 167 Viewing display logs 0 0c teenies 167 Printing the display logs to a file 0 oe 168 Changing the number of display logs retained by the Digital Telephone IP Adapter unit 0 00 000 cee 169 Clear lons aeiee ea oe et i ete ae a tect A Lal Saeed a toca tele e oh et 170 Statistics SCrEeENS oieta Aba ene haces E Ea bllel ede bee Rb AE sues 171 Bandwidth Connection Statistics 0 000 eee 171 Caller Information Statistics naana annaa 174 Digital Signal Processor DSP Statistics 00 000 eevee 177 Ethernet Interface Statistics 0 00 0 cee 181 Network Statistics 0 00 0 cette nee 186 Verifying the firmware and software version 0 eee eee 191 Verifying the software version nauuna anaana cee 191 Verifying the firmware version 00 000 ccc cee 192 Determining the current firmware and software v
136. on to IP 176 Last Transition to PSTN 176 Priority 176 Remote ID 176 Start Time 176 Transitions to IP 176 Transitions to PSTN 176 Type 176 Connection ID 176 Current Media 176 D Date Auto Upgrade 136 Day Auto Upgrade 135 Delete Syslog Configuration 139 Device Number 179 DiffServ CodePoint 126 Value 127 DSP Gain 118 Digital Telephone IP Adapter Installation and Administration Guide 249 Fields Index DSP Statistics Total Voice Channels 179 DSP statistics Available Flex Channels 180 Available MIPS 179 Available Voice Channels 179 180 Device Number 179 In Service 179 Module Number 179 Name 180 Single Dig Dev ID 179 Total Channels 179 Total Flex Channels 180 Total MIPS 179 Total Modem Channels 179 Total Reserved Channels 180 Total Tones Channels 180 E Emergency Activation Code 118 Enable PBX Alarms 119 Ethernet Interface Statistics UPkts 184 F Facility Indicator 139 Flash download M39xx digital telphone sets 206 Frequency 135 In Service 179 Inbound Security ID 132 IP Address 125 Software Upload 198 Syslog Configuration 139 Upload Configuration 163 Standard 2 1 IP Connection 131 IP Address 131 IP Signaling 131 IP Gateway 125 IP Network Mask 125 IP QoS Status 173 L Last Transition to IP 176 Last Transition to PSTN 176 Local Call Autohold 120 Local Calling Key Position 120 Local DN 120 M39xx digital telephone sets Flash download download time 206 software upgrade download time
137. onfiguration settings using Configuration Manager Standard 2 1 Configuring the RLC connection information To change the RLC connection information 1 Complete the fields of the RLC Connection property sheet as described in RLC connection configuration on page 129 2 Click on the OK button to save the information in the temporary work file 3 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information IF you are THEN logged on to the Digital the changes are written into the Digital Telephone IP Adapter unit Telephone IP Adapter unit s buffer To save the changes in Flash memory choose Upload Download gt Save to Flash not logged on to the Digital the Configuration Manager dialog box Telephone IP Adapter unit displays similar to the following Configuration Manager Data can t be sent Connection not Established Do one of the following a Logon to the Digital Telephone IP Adapter unit then click on the Send button again b Save the changes to a file on your administration PC 130 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager RLC Connection configuration field descriptions Field Unit ID RLC Port Number IP Connection IP Connection IP Address IP Connection IP Signaling PSTN Connection PSTN Connection PSTN Number to Connect to RLC
138. ou begin If you experience problems in setting up or running your Digital Telephone IP Adapter unit this chapter can help you to isolate and solve the problem Identifying why a problem occurred Before you begin ask yourself the questions listed in the following table IF you Question answered THEN do the following Is this a new yes 1 Perform troubleshooting in the installation sequence presented in this chapter 2 PING the unit to confirm that it is accessible on the network Refer to Using Configuration Manager s PING on page 221 no Answer the next question Did the Digital Telephone yes IP Adapter unit work then suddenly stop working Answer the next question 1 Perform troubleshooting in the sequence presented in this chapter 2 PING the unit to confirm that it is accessible on the network Refer to Using Configuration Manager s PING on page 221 208 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting IF you Question answered THEN do the following Did you modify the yes 1 Verify that changes were configuration or completed correctly change any ne 2 Check the hardware components to components ensure they are in working order 3 Perform troubleshooting for the specific component no Contact your telecom or data network administrator There may be a problem with the network Digital Telephone IP Adapter Installation and Administ
139. phones supported digital telephones 43 supported features 47 tests Syslog 224 TFTP and upgrades 196 defined 61 time offset 90 transfer 47 transfer feature 47 transport media 64 troubleshooting before you begin 208 connectivity PING failure 223 recovering from a catastrophic failure 226 using PING 221 TS001AS 3260 242 Tx Octet 184 Index U UDP port 20480 NAT configuration 65 UL 1950 242 Underwriters Laboratory UL 242 UL 1950 242 unit ID modifying 90 universal power supply Digital Telephone External IP Adapter unit 33 Digital Telephone Internal IP Adapter 32 unsupported digital telephone sets 43 updating PBX Idle message 43 upgrades performing 194 firmware upgrade 196 obtaining the latest file 193 software upgrade 206 upgrades and configuration files 197 verifying the firmware and software versions 191 when to perform 197 UPkts 183 user name 87 User On Demand Idle Timer ACD 48 User On Demand Minimum Call Timer ACD 48 using the digital telephone 141 X X11 release 25 40 M39xx digital telephone sets 44 Digital Telephone IP Adapter Installation and Administration Guide 261 Index Standard 2 1 262 Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone IP Adapter Installation and Administration Guide Copyright 2005 Nortel All Rights Reserved Printed in Canada All information contained in this document is subject to change without notice Nortel reserves the right
140. pment attachment notices 239 Standard 2 1 equipment attachment notices 239 Industry Canada 240 Err 184 Ethernet Ethernet Interface Statistics screen 181 Ethernet Interface Statistics Admin 183 Channel 183 Disc 184 Err 184 Ifc Type 183 IfcNo 183 LAN Drv 183 MPkts 184 MTU Len 183 Oper 183 QLen 185 Rx Octet 183 Speed 183 Tx Octet 184 UPkts 183 Ethernet Interface Statistics screen 181 extracting upgrade files from the download file 194 F features call forward 47 call transfer 151 call waiting 47 150 host controlled mode 151 conference 47 152 hold 47 transfer 47 firmware extracting upgrade files 194 upgrade downloading files 193 performing 196 Flash upgrade M39xx digital telephone sets download time 44 256 Digital Telephone IP Adapter Installation and Administration Guide January 2005 G going offline display message 147 GUI Auto Upgrade Configuration property sheet 133 200 Syslog Configuration property sheet 137 H Hardware Statistics introduction 177 181 Help Display Logs definitions 220 hold 47 150 hold feature 47 host controlled calls placing 144 bandwidth limit 144 DSP limit 144 host controlled mode indicator updates 146 overview 142 hostless mode display message 147 Ife Type 183 IfcNo 183 incoming calls 37 Industry Canada notice 240 installation Digital Telephone Internal IP Adapter unit powering up 75 removing the base of the digital telephone set 70 Digital Telephone I
141. pter circuit card Power Tx Rx LED LED LED GO16IP Digital Telephone IP Adapter unit Front view LED Indicators G101489IP 30 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter provides the connections listed below a afemale RJ 45 connector labeled ETHERNET for a 10BaseT Ethernet connection to an Internet Access Device a afemale RJ 11 connector labeled LINE for an analog connection to the PSTN This connector is not used for the Digital Telephone Internal IP Adapter circuit card amale RJ 11 connector on an approximately six inch TCM cable for the connection between the circuit card and the digital telephone Digital Telephone External IP Adapter The Digital Telephone External IP Adapter provides the connections listed below a afemale RJ 45 connector labeled ETHERNET for a 10BaseT Ethernet connection to an Internet Access Device a afemale RJ 11 connector labeled LINE for an analog connection to the PSTN This connector is not used for the Digital Telephone External IP Adapter unit a afemale RJ 11 connector labeled D PHONE for a connection to the digital telephone aDB 9 connector labeled ADMIN provides an RS 232 connection to the serial port of a PC Note The ADMIN port on the Digital Telephone External IP Ad
142. pter unit 1 From the Menu Bar choose System Information System Data 2 The System Configuration Details dialog box displays similar to the following System Configuration Details x Unit Id 20 Site Name 911x Unit Type 911x Unit Version 1_05_00 911x Database 1 33 Date JAN 12 2004 Version Time 10 17 IP Address 192 168 143 32 Mac Address 00 50 D7 00 11 63 Application Module Information Successfully Read System Configuration Data 3 Review the Unit Version box This identifies the version of firmware installed on the unit 4 Click on the Close button Determining the current firmware and software versions To determine what the current firmware and software versions are refer to the Remote Gateway 9100 Series and RLC Release Notes NTP 555 8421 102 192 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Obtaining the latest upgrade file If you need to upgrade the firmware or software you can obtain the latest upgrade files by clicking on the Software Downloads link at the following website www nortel com Nortel provides upgrade files in self extracting executable files You must extract the upgrade files before you can perform the upgrade Types of upgrades There are two types of upgrades that can be performed for your Digital Telephone IP Adapter unit 1 Configuration Manager software upgrade You use the Configuration Man
143. ptions 147 going online and offline introduction 152 overriding an automatic offline event 153 using the SPRE code for online mode 152 indicator updates host controlled indicator updates 146 introduction 146 modes of operation controlling online and offline modes 143 host controlled mode 142 introduction 142 offline mode 142 online mode 142 placing and receiving calls methods for placing outgoing calls 144 placing host controlled calls 144 telephone features introduction 150 troubleshooting 211 Disc 184 Digital Telephone IP Adapter Installation and Administration Guide 255 Index Display Logs definitions 220 display messages bandwidth limit 148 going offline 147 hostless mode 147 offline mode 147 online mode 148 port already in use 148 port not logged in 148 release and try again 148 documents related xxii download M3904 digital telephone sets Flash upgrade 44 DSP DSP Statistics screen 177 DSP application modules Hardware Statistics 177 181 DSP limit 144 display message display messages DSP limit 149 DSP Statistics screen 177 E electromagnetic compatibility 243 AS 3548 Class B Australia 243 Class A of FCC Part 15 Subpart J 243 CSPR B requirements 243 margin 243 electromagnetic immunity 244 electrostatic discharge 245 emergency service number description 51 emergency calls placing 150 emergency code 92 emergency service calls 150 emergency service calls feature 150 EN90650 242 equipment equi
144. quipment damage service interruption or loss of data Instructions for selecting menu options To simplify the instructions for selecting menu options this guide abbreviates the selection path For example if you must choose Telnet from the Logon Unit menu under the Connect menu this guide uses the following style From the menu choose Connect Logon Unit Telnet Instructions for displaying property sheets To simplify the procedures for accessing property sheets throughout this guide the instructions for displaying a particular property sheet are summarized in a Getting there statement The procedure for displaying the screen that you need depends on if you are m performing an online configuration connected to a node by Telnet performing an offline configuration not connected to a node XX Digital Telephone IP Adapter Installation and Administration Guide January 2005 About this document Example Getting there 911x Configuration Manager IP Configuration The long instruction for this example is shown below 1 Do the following IF THEN you are performing an offline select the device type as described in configuration Selecting the device type for offline configuration on page 125 you are performing an online connect to and then log on to the node configuration as described in Logging on to a unit on page 126 2 inthe left pane click on the plus sign bes
145. r Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Outgoing call process To place outgoing calls users can either pick up the handset on the telephone or press the line key For a detailed description of the outgoing call process refer to the sample illustrations beginning on page 38 Incoming call process When someone places a call through the host PBX to a Digital Telephone IP Adapter unit the RLC connects to the remote unit The host PBX then completes the call normally If the RLC cannot establish a connection the call rings until the host PBX forwards the call to voice mail Refer to Chapter 6 Using the digital telephone for a more detailed description of the incoming call process Note After a power failure a Digital Telephone Internal or External IP Adapter unit comes back online and answers all incoming calls To prevent the unit from staying online indefinitely after a power outage enter a single Offline command in the unit s Online Offline table for the week Use SPRE codes to go online and offline For more information on the Online Offline table refer to Online Offline Table on page 50 For more information on SPRE codes refer to Going online and offline on page 152 Host controlled call mode When you place a call to someone at the host site or when someone from the host site calls you the call is in host controlled call mode Calls in host control
146. r unit is in offline mode you cannot use it to place or receive calls You can define up to eight entries per day every day of the week for each Digital Telephone IP Adapter unit site You can define each entry as online offline or undefined for each time period entered You can override the settings of the Online Offline table if the table attempts to suspend access to the connection in the middle of a business call You are alerted by a tone and a display message 30 20 and 10 seconds before the connection is terminated To override connection termination you must enter the online SPRE Special Prefix code on the telephone You can configure an online offline table for each remote site on the RLC Refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 for configuration information 50 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Emergency service number To make an emergency service call you must use a PSTN telephone The Digital Telephone IP Adapter unit does not support emergency service calls ATTENTION You must place emergency service calls on a telephone that is directly connected to a PSTN line If you place an emergency service call from a station that is connected to a Digital Telephone IP Adapter unit the RLC routes the call through the host PBX The host PBX could be in a different city
147. ration Guide 209 Troubleshooting Standard 2 1 Digital Telephone IP Adapter unit LED indicators During the Digital Telephone IP Adapter power up cycle watch the front panel of the Digital Telephone External IP Adapter or the rear panel of the digital telephone housing the Digital Telephone Internal IP Adapter The LED indicators normally behave as follows m The Power LED lights up and remains lit The remaining LED indicators flash whenever there is network activity If the LED indicators display incorrectly Ensure that the Digital Telephone IP Adapter unit is connected to a power source Ifyou are using an uninterruptible power supply UPS ensure the UPS is powered on a Verify that the AC power source is operational 210 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Digital telephone set This section identifies some problems that can occur on the digital telephone and describes what to do to resolve them Symptom descriptions If you are having trouble with digital telephones perform troubleshooting as described in the following tables according to whether this is a first time installation Symptom What to do There is no dial tone when 1 Ensure that the Digital Telephone IP pressing either the host calling or local calling keys and this is a first time installation Adapter unit completed its power up cycle successfully If it di
148. ration property sheet 133 200 Auto Upgrade configuration procedure 134 Automatic Call Distribution ACD applications 48 B backup creating a backup configuration file 160 introduction 159 restoring the configuration 162 storing configuration files 159 bandwidth measuring with Bandwidth Connection Statistics 171 peak according to Codec 49 Bandwidth Connection Statistics screen 171 bandwidth limit 144 display message 148 C cable connectors RJ 11 31 RJ 45 31 cable modem 34 cables included 58 not included 58 cabling cables included with the Digital Telephone External IP Adapter 58 cables included with the External IP Adapter unit 58 cables you must supply 58 Internal IP Adapter TCM 31 call forward feature 47 Digital Telephone IP Adapter Installation and Administration Guide 253 Index call modes host controlled 37 call transfer 151 call waiting 47 150 host controlled mode 151 call waiting feature features call waiting 47 Caller Information Statistics displaying 175 Caller Information Statistics screen 174 QoS Transitioning Technology 174 calls call transfer feature 151 call waiting feature 150 conference feature 152 display messages 147 emergency service calls feature 150 hold feature 150 host controlled indicator updates 146 host controlled mode 142 incoming 37 methods for placing outgoing calls 144 offline mode 142 online mode 142 online offline modes putting unit in online mode 152 outgo
149. re in the order that they are presented in this guide This helps you to achieve a successful trouble free installation xvi Digital Telephone IP Adapter Installation and Administration Guide January 2005 About this document Product overview Nortel proudly presents Digital Telephone IP Adapter remote telecommunications equipment The Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 provides information on configuring and maintaining your Digital Telephone IP Adapter unit The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card RLC installed in the host PBX A properly completed installation supplies your remote location with the full host PBX and To identify and locate documentation for the other elements of your Remote Gateway 9100 Series network refer to Related information products on page xxii Digital Telephone IP Adapter Installation and Administration Guide xvii About this document Standard 2 1 Skills you need Knowledge of or experience with the following PC concepts as appropriate to your network is helpful when administering a Digital Telephone IP Adapter unit Microsoft Windows software installation network configuration Nortel product knowledge Knowledge of or experience with the following Nortel products and concepts basic administration of a Meridian 1 Communication Server 1000S CS 1000S or Com
150. resh Save to File Heset Help Digital Telephone IP Adapter Installation and Administration Guide 171 Administration Standard 2 1 To display the Bandwidth Connection Statistics screen refer to Displaying the Bandwidth Connection Statistics screen as follows To obtain the definitions for the statistics presented on the Bandwidth Connection Statistics screen refer to Bandwidth Connection Statistics field descriptions on page 173 Displaying the Bandwidth Connection Statistics screen Choose Alarms Stats Logs BW Connection Statistics from the Menu Bar to display the Bandwidth Connection Statistics screen Result Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Bandwidth Connection Statistics screen similar to the example on page 171 IF you want to THEN click update the statistics with the latest on the Refresh button information create a text file containing these on the Save to File button Statistics close the Trunk Connection Statistics on the Close button screen obtain descriptions of the statistics in on the Help button the Trunk Connection Statistics screen 172 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Bandwidth Connection Statistics field descriptions The following table describes the statistics on the Bandwidth Connection Statistics screen Statisti
151. ries system integrates with existing telecommunications and data networks This document helps you to ensure that your networks are prepared for Remote Gateway 9100 Series Remote Gateway 9100 Series and RLC Release Notes NTP 555 8421 102 The Release Notes written for the installer administrator describe the features and known problems for the Reach Line Card RLC the Remote Gateway 9150 unit Remote Gateway 911x series units and Digital Telephone IP Adapter units xxii Digital Telephone IP Adapter Installation and Administration Guide January 2005 About this document Reach Line Card Installation and Administration Guide NTP 555 8421 210 The Reach Line Card Installation and Administration Guide written for the installer administrator describes how to install configure and manage the Reach Line Card on the host PBX Remote Gateway 9150 Installation and Administration Guide NTP 555 8421 215 The Remote Gateway 9150 Installation and Administration Guide written for the installer administrator describes how to install configure and manage the Remote Gateway 9150 unit Remote Gateway 911x Series Installation and Administration Guide NTP 555 8421 220 The Remote Gateway 911x Series Installation and Administration Guide written for the installer administrator describes how to install configure and manage Remote Gateway 911x series units CD ROM A Remote Gateway 9100 Series Product CD ROM is available co
152. rmation regarding this application by clicking on the About button on any of the upcoming dialog boxes Result The WinZip Self Extractor unzips the Digital Telephone IP Adapter unit upgrade file and displays an unzip progress bar similar to the following WinZip Self Extractor IPADAPTER 1_05_02 exe Click Setup to run the Remote Gateway 9100 Series Setup o Firmware Upgrade Manager Ls Click Cancel to exit About Digital Telephone IP Adapter Installation and Administration Guide 201 aaar 1_05_02 upg Administration Standard 2 1 3 Once the unzip process is complete the Welcome dialog box displays similar to the following Remote Gateway 9100 Series Firmware Upgrade Manager Weicome This wizard will update IPADAPTER firmware to version 1_05_02 The current version of the IPADAPTER firmware will be checked to see if it is elgible for an upgrade or downgrade Downgrades will be performed at patch level only You will be prompted before beginning the actual upgrade or downgrade Click Next to begin Click Next to continue Click Cancel to exit 4 Click on the Next button Result The Remote Gateway 9100 Series Unit Information dialog box displays similar to the following Remote Gateway 9100 Series Firmware Upgrade Manager Remote Gateway Unit Information IP Address a lt fo i E fo lWscapence NOTE The IP address of a 911x or IP Adapter 3 can be obtained by typing a comm
153. s Click on the Enable option button if you want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over WAN portions of the network Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over WAN portions of the network The default is Disable 126 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Field Description DiffServ CodePoint Value Select the DiffServ CodePoint value from the drop down box Valid options and their value in hexadecimal are CS7 Precedence 7 Network Control 0x38 CS6 Precedence 6 Inter network Control 0x30 EF Expedited Forwarding 0x2E AF41 Assured Forwarding Class 4 Delay Normal Throughput High Reliability Normal 0x22 AF31 Assured Forwarding Class 3 Delay Normal Throughput High Reliability Normal 0x1A AF21 Assured Forwarding Class 2 Delay Normal Throughput High Reliability Normal 0x12 AF11 Assured Forwarding Class 1 Delay Normal Throughput High Reliability Normal 0x0A DE Default 0x00 The default is EF Digital Telephone IP Adapter Installation and Administration Guide 127 Changing configuration settings using Configuration Manager Standard 2 1 Field 802 1Q Mapping 802 1
154. s harm to the telephone network the telephone company notifies the customer in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company notifies the customer as soon as possible The customer also receives notification of their right to file a complaint with the FCC if the customer believes a complaint is necessary Party lines Connection to party line service is subject to state tariffs Contact the state public utility commission for information Digital Telephone IP Adapter Installation and Administration Guide 247 Safety and regulatory information Standard 2 1 248 Digital Telephone IP Adapter Installation and Administration Guide Fields Index Numerics 802 1Q Mapping 128 Priority 128 VLAN ID 128 A Addon Module Type 121 Address Information IP Address 125 IP Gateway 125 IP Network Mask 125 Analog Localization 120 Autohold 120 Automatic DHCP Configuration 125 Available Flex Channels 180 Available MIPS 179 Available Voice Channels 179 180 B Bandwidth BW Connection Statistics IP QoS Status 173 No of Voice Calls on IP 173 No of Voice Calls on PSTN 173 Remote Unit Number 173 Signaling Status 173 Total Up Trunk BW 173 Used IP BW 173 Used Trunk BW 173 Browse Upload Configuration 164 Browse button Software Upload 199 C Call BW 176 Caller Info Statistics Call BW 176 Connection ID 176 Current Media 176 Last Transiti
155. screws used to attach the circuit card to the foot stand Remote Gateway 9100 Series and RLC Release Notes NTP 555 8421 102 Digital Telephone IP Adapter Quick Start Guide Digital Telephone IP Adapter Installation and Administration Guide 69 Installing the Digital Telephone IP Adapter unit Standard 2 1 Installing the Digital Telephone Internal IP Adapter circuit card Before you can install the Digital Telephone Internal IP Adapter circuit card you must first remove the footstand of the digital telephone For more information about supported telephone footstands refer to Required footstand for Digital Telephone Internal IP Adapter units on page 46 Note You can only add the Digital Telephone Internal IP Adapter circuit card to digital telephones that have an ATA MCA footstand To obtain an ATA MCA footstand contact your Nortel distributor Removing the footstand of the digital telephone set To remove the footstand of the digital telephone set 1 Disconnect the telephone side connection of the RJ 11 TCM telephone cable The other end of this cable connects to the wall jack 2 Place the telephone on a flat surface with the keypad facing downward Note Ensure that you are grounded with an approved ESD strap 70 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Installing the Digital Telephone IP Adapter unit Unscrew and remove the footstand of the digital telephone No
156. scription Value Security Level RLC Enable IP Voice over IP Y N circle one RLC IP Address IP Signaling Modem Tones Set Type Digital Telephone IP Adapter Installation and Administration Guide 233 Planning forms Standard 2 1 234 Digital Telephone IP Adapter Installation and Administration Guide Appendix B Connection pin out tables In this appendix RJ 45 Ethernet connector 236 Admin serial connector pin out table 237 Power connector pin out table 238 Digital Telephone IP Adapter Installation and Administration Guide 235 Connection pin out tables Standard 2 1 RJ 45 Ethernet connector Pin Signal ol NX aA mW B WwW N Z Q 236 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Connection pin out tables Admin serial connector pin out table Pin number Signal name I O Description 1 2 MMI RXD I MMI RS 232C Receive Data 3 MMI TXD O MMI RS 232C Transmit Data 4 5 Ground I Logic Ground 6 7 8 9 Digital Telephone IP Adapter Installation and Administration Guide 237 Connection pin out tables Standard 2 1 Power connector pin out table Pin number Signal name I O Current Description 1 Ground I Logic Ground 2 24VAC I 1 5 A 24VAC 238 Digital Telephone IP Adapter Installation and Administration Guide Appendix C Equipment attachment notice In this appendix Indus
157. sible that communication has been FAILED appears when attempting lost between the administration PC and the to connect to the Digital Digital Telephone IP Adapter unit Telephone IP Adapter unit Close the Configuration Manager then restart it The Digital Telephone IP It is possible that communication has been Adapter unit does not send or lost between the administration PC and the receive Ethernet traffic node you were logged on to Close the Configuration Manager then restart it Display Logs definitions You can locate Display Logs definitions in Configuration Manager Help 220 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Using Configuration Manager s PING PING or Packet InterNet Groper is a protocol and program to test that a device is accessible on a network This section explains how to use the PING option provided in the Configuration Manager to verify network connectivity Use this test as a troubleshooting tool to determine if you can reach the RLC another remote unit or any other device on the network Getting there 911x Configuration Manager Performing a Configuration Manager PING To perform a Configuration Manager PING 1 From the Menu Bar choose Tests Ping Result The PING Test dialog box displays similar to the following IP Address Boa Number of Cycles fi Cancel 2 Enter the IP Address of the unit you want to PING i
158. software For instructions on determining if you need to perform an upgrade refer to Verifying the firmware and software version on page 191 Note Over an IP network with low delay and packet loss Flash download times to remote M39xx digital telephone sets are comparable to PBX wired downloads Upgrading the Configuration Manager software To upgrade the Configuration Manager software 1 Navigate to the directory that contains the upgrade files you extracted 2 Double click on the setup exe file 3 Follow the prompts on the screen ATTENTION Do not ignore any warning messages that the InstallShield displays about versions of files such as DLL files that already exist on your PC If you overwrite these files you may inadvertently cause other applications on your PC to stop working Result The InstallShield installs the software overwriting the previous version 206 Digital Telephone IP Adapter Installation and Administration Guide Chapter 8 Troubleshooting In this chapter Before you begin 208 Digital Telephone IP Adapter unit LED indicators 210 Digital telephone set 211 Network connectivity 217 Software problems 220 Using Configuration Manager s PING 221 Syslog testing 224 Alarms and alerts 225 Recovering from a catastrophic failure 226 Repair and warranty information 227 Digital Telephone IP Adapter Installation and Administration Guide 207 Troubleshooting Standard 2 1 Before y
159. stallation and Administration Guide 115 Changing configuration settings using Configuration Manager Standard 2 1 Emergency service programmability There can be multiple emergency services at any one Digital Telephone IP Adapter unit location such as police fire and poison control Click on the Emergency Feature button to configure as many up to three different emergency activation codes for one Digital Telephone IP Adapter unit The particular emergency activation code dialed by the user determines the digits sent to the host PBX and the telephone number sent to the Central Office CO Also in their haste to reach an emergency service some users can forget to dial trunk access digits You can configure your Digital Telephone IP Adapter unit to send the emergency telephone number to the CO whether or not the user dials trunk access digits Note If you must contact emergency personnel with consecutive calls you must press the digits of the Emergency Access Code each time Do not use last number re dial or the autodial keys Configuring the system settings To configure the system settings 1 Complete the fields as described in the 911x System Configuration field descriptions on page 118 2 Click on the OK button to save the information in the temporary work file 116 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager
160. superpacket before the DSP forwards the superpacket to the host Statistic Hour Tx Voice Samples Rx Voice Samples Rx Error Description Identifies the 60 minute period within the most recent 24 hours that the other statistics on this line apply to The statistics on the line where 0 is in this column refer to activity that occurred within 60 minutes of the request for statistics The statistics on the line where 1 is in this column refer to activity that occurred during the 60 minute period that ended 60 minutes or one hour before the request for statistics The statistics on the line where 2 is in this column refer to activity that occurred during the 60 minute period that ended two hours before the request for statistics and so on Identifies the number of decoder packets transmitted by the DSP during the given hour This number corresponds to in band signaling such as DTMF or Fax Relay and voice signaling transmitted by the DSP Note This statistic formerly was expressed in superpackets rather than decoder packets Identifies the number of decoder packets received by the DSP during the given hour This number corresponds to in band signaling such as DTMF or Fax Relay and voice signaling received by the DSP Note This statistic formerly was expressed in superpackets rather than decoder packets Identifies the number of decoder packet overruns and underruns during the given hour as determined by the D
161. t Identifies the Unit ID of the remote site that was involved in the call Local calls on a Remote Gateway 9150 unit result in a 0 in this field PSTN statistics do not apply to Digital Telephone IP Adapters Identifies the type of call Valid values are Signaling Voice and Local PSTN statistics do not apply to Digital Telephone IP Adapters Identifies the amount of bandwidth used by the call Identifies the time that the connection initiated Transition statistics do not apply to Digital Telephone IP Adapters Transition statistics do not apply to Digital Telephone IP Adapters Transition statistics do not apply to Digital Telephone IP Adapters Transition statistics do not apply to Digital Telephone IP Adapters 176 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Digital Signal Processor DSP Statistics Digital Signal Processor DSP Statistics similar to the following show information about the DSP devices on the logged in Digital Telephone IP Adapter unit Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP DSP Statistics oy x Single Digit Device ID Module Number Device Number _In Service Total MIPS Available Mips Total Channels T 0 0 0 IS 100 100 2 Save to File To display the DSP Statistics screen refer to Displaying the DSP Statistics scre
162. t m DSP Limit Bandwidth limit indicates that there was not enough bandwidth available in the system to complete the requested task 144 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Using the digital telephone DSP limit indicates that there were not enough available DSP resources in the system to complete the requested task Dial the number of the party you want to call Result The host PBX receives and processes the dialed digits and rings the called party Calling another station at your site host controlled mode Place station to station calls through the host PBX to allow all stations configured as multiple appearance DNs MADNs to ring and provide access to voice mail if the call is not answered If a connection cannot be established through the host PBX you can use the local calling key to place the station to station call 1 Lift the telephone handset or press the host calling key Result A connection is established with the host PBX and you hear a dial tone The indicator beside the host calling key lights up Dial the extension of the party you wish to reach Result The host PBX receives and processes the dialed digits and rings the station as well as any other stations that include the dialed DN as an MADN key Note The MADN stations could be located at another site such as the host PBX site If the call is answered by a MADN station at another site a
163. t you want to review the statistics for The DHCP assigned IP address displays at the top of the window Note If you are using a Network Address Translation NAT router at the remote location the IP address provided is a NAT address To access the Remote Gateway 9100 Series unit using Telnet ensure that the NAT router allows Telnet access to TCP port 23 and for upgrades TCP port 69 62 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Planning for installation Network diagram The following diagram shows the Digital Telephone IP Adapter unit s position in an IP network Internal Host Ethernet network PBX network ZZ PC Digital Telephone Internal IP Adapter circuit card Data modem 10 1 1 4 Router Corporate Management B WAN port optional 10 244 40 2440 10412 C Data modem User s Digital Telephone External IP Adapter unit Noma G101520IP Digital Telephone IP Adapter Installation and Administration Guide 63 Planning for installation Standard 2 1 Deployment This section presents the Digital Telephone IP Adapter unit deployment models options that are supported by Nortel Transport media You can only configure the Digital Telephone IP Adapter unit on the RLC to use the IP network For further details on this configuration refer to Priority under Remote Port Configuration in the Reach Line Card Installation and Administr
164. tal line card XDLC providing PBX functionality for telephones at remote locations including sites using the Digital Telephone IP Adapter unit The RLC relays voice and signaling information between the remote digital telephone and the host PBX over the IP network For a more detailed description refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 Voice over IP technology The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP technology to send voice and data signals between your office and the host PBX through the existing IP data network Digital Telephone IP Adapter Installation and Administration Guide 27 Digital Telephone IP Adapter description Standard 2 1 Configuration device and software To make the Digital Telephone IP Adapter unit operational some configuration is required You can use the following tools to configure the Digital Telephone IP Adapter unit telephone menu You must use the telephone menu to configure the Digital Telephone IP Adapter unit initially For detailed instructions on using the telephone menu refer to Chapter 4 Configuring the IP Adapter unit using the telephone menu Remote Gateway 9100 Series Configuration Manager Remote Gateway 9100 Series Configuration Manager is a Windows based application for accessing the Digital Telephone IP Adapter unit configuration settings Once you have configured the Digital Telephone IP
165. te Refer to A in the following diagram G101492 Punch out the front panels in the footstand of the telephone to make the connections accessible when you install the Digital Telephone Internal IP Adapter circuit card Note Refer to B in the preceding diagram Inserting the Digital Telephone Internal IP Adapter circuit card To insert the Digital Telephone Internal IP Adapter circuit card into your digital telephone 1 Remove the Digital Telephone Internal IP Adapter circuit card from the antistatic bag Insert the leading edge of the Digital Telephone Internal IP Adapter circuit card under the two brackets on the footstand Note Refer to C in the following diagram for the location of the brackets Digital Telephone IP Adapter Installation and Administration Guide 71 Installing the Digital Telephone IP Adapter unit Standard 2 1 Use both hands to push forward until the circuit card snaps into place under the brackets Note Two holes on either side of the circuit card are now aligned with the corresponding holes on the footstand G101493 Attach the Digital Telephone Internal IP Adapter circuit card to the footstand with the screws supplied in the Installation Kit Note Refer to D in the diagram on page 72 Plug the male RJ 11 connector on the loose end of the Meridian Line Cord attached to the Digital Telephone Internal IP Adapter circuit card into the j
166. the Note on page 93 for information on pound signs in SPRE codes 4 Press the Hold key 5 Proceed to step 12 on page 97 retain the current 1 Press 2 deregistration 2 Press the Hold key SPRE code 96 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu 12 The telephone display asks if you want to modify the IP parameters similar to the following Modify IP Parameters 1 Yes 2 No IF you want to THEN do the following retain the current IP parameters configured for this Digital Telephone IP Adapter unit modify the IP parameters configured for this Digital Telephone IP Adapter unit allow a DHCP server to dynamically assign an IP address to this Digital Telephone IP Adapter unit each time someone logs on with this unit 1 2 Press 2 Press the Hold key 3 Proceed to step 13 on page 101 Press 1 Press the Hold key Result The telephone display asks if you want to enable Dynamic Host Configuration Protocol DHCP similar to the following Enable DHCP 1 Yes 2 No Press 1 2 Press the Hold key 3 Proceed to Enable DiffServ 1 Yes 2 No on page 99 Note Refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 for more information on DiffServ CodePoint and 802 1Q Mapping Digital Telephone IP Adapter Installation and Adminis
167. the number of outbound packets discarded due to errors on the given channel since the statistics were last reset 184 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Statistic Description QLen Identifies the number of bytes currently in the interface s outbound queue Collisions Identifies the number of collisions that have occurred on the Ethernet interface while attempting to transmit packets since the statistics were last reset Note The Collisions statistic is only applicable in half duplex mode Digital Telephone IP Adapter Installation and Administration Guide 185 Administration Standard 2 1 Network Statistics Network Statistics allow you to see the performance of the Digital Telephone IP Adapter unit in terms of the transmission and reception of frames and packets during the last 24 hours Use this log to identify periods when other network activity can adversely affect Remote Gateway 9100 Series system performance Network Statistics p x Remote Unit Number 1 IP Address 192 168 143 76 Tx Voice Samples Ax Voice Samples Rx Eror Rx Dropped Eror EthTxMcast EthTx Ucast 396 0 00 608 0 00 184 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 nnn 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 n
168. tion and Administration Guide NTP 555 8421 211 This document provides product descriptions planning installation configuration administration and troubleshooting information for product release 1 5 of the Digital Telephone IP Adapter unit This is the Standard 1 1 issue of the Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 This document provides product descriptions planning installation configuration administration and troubleshooting information for the product release 1 3 of the Digital Telephone IP Adapter unit This is the Standard 1 0 issue of the Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 This document provides product descriptions planning installation configuration administration and troubleshooting information for product release 1 3 0 of the Digital Telephone IP Adapter unit Publication history Standard 2 1 vi Digital Telephone IP Adapter Installation and Administration Guide Contents About this document Xv About this guide ecer inci ane e eng te ca pe See xvi How to use this guide l una xvi Prod ct OVErViEW 4 5 3 nth59 54424 aA n Ring other eh onda sap Sneh xvii Skills you need sics cnair eiaa eua aa r e ee a e e A a xviii Nortel product knowledge 0000s xviii Telecommunications knowledge 0 0 00 cee eee xviii Data networking knowledge 0 0 0 xix Conventions used in this guide
169. to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark and Unified Networks Meridian 1 PBX Communication Server 1000S CS 1000S and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd Microsoft MS DOS and Windows are trademarks of Microsoft Corporation Publication number 555 8421 211 Product release 1 5 Document release Standard 2 1 Date January 2005 NORTEL
170. to the example on page 181 IF you want to THEN click update the statistics with the latest on the Refresh button information create a text file containing these on the Save to File button Statistics close the Trunk Connection Statistics on the Close button screen obtain descriptions of the statistics in on the Help button the Trunk Connection Statistics screen 182 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Ethernet Interface Statistics field descriptions The following table describes the statistics on the Ethernet Interface Statistics screen Statistic Channel LAN Drv Admin Oper lfcType lfcNo MTUlen Speed Rx Octet UPkts Description Identifies the Ethernet device that the statistics on that line apply to Valid value is 1 Identifies the LAN driver used by the call Identifies the administrative state of the port Valid values are 1 Enabled and 0 Disabled Identifies the operational state of the port Valid values are 1 Up and 0 Down Identifies the interface type used by the call Identifies the Ethernet interface used by the call Valid values are 0 ELAN and 1 CLAN Identifies the Maximum Transmission Unit for this interface in bytes Identifies the data rate of this interface in Mbps Identifies the number of bytes received on the given channel since the statistics were last reset
171. tomatically or on a scheduled basis upgrade the firmware for Remote Gateway 9100 Series units The default is Disable TFTP Server IP Address Enter the IP address of the TFTP server you want to query for the upgrade Start Auto Upgrade Click on the Start Auto Upgrade button to force the auto upgrade process to begin regardless of the mode and time configuration in the auto upgrade configuration Note Use caution when forcing the auto upgrade process as the system performs a self reset on all units to make the new firmware active once the download of new firmware is complete Frequency Click on the option button that identifies how often you want the unit to perform the auto upgrade process Once a Day Once a Week Once a Month Time Select the time of day that you want the unit to perform the auto upgrade process Day Select the day when you want the auto upgrade process to be performed if you selected Once a Week in the Frequency field Digital Telephone IP Adapter Installation and Administration Guide 135 Changing configuration settings using Configuration Manager Standard 2 1 Field Description Date Select the date when you want the auto upgrade process to be performed if you selected Once a Month in the Frequency field 136 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Changing configuration settings using Configuration Manager Syslog configurat
172. tration Guide 97 Configuring the IP Adapter unit using the telephone menu Standard 2 1 IF you wantto THEN do the following manually enter Press 2 static IP 2 Press the Hold key information for Result The telephone display prompts you for the this Digital Digital Telephone IP Adapter unit s new permanent Telephone IP IP address The telephone display also shows the Adapter unit current setting similar to the following Enter IP Address 0 0 0 0 3 Press the digits of the Digital Telephone IP Adapter unit s permanent IP address Use the key for the IP address delimiter Refer to the table on page 85 4 Press the Hold key Result The telephone display prompts you for the Digital Telephone IP Adapter unit s new permanent IP subnet mask The telephone display also shows the current setting similar to the following Enter IP Subnet Mask 255 0 0 0 Press the digits of the Digital Telephone IP Adapter unit s permanent IP subnet mask Press the Hold key Result The telephone display asks if you want to modify the Digital Telephone IP Adapter unit s IP gateway similar to the following Modify IP Gateway 1 Yes 2 No Nn nN Note Assigning static IP addressing to a Digital Telephone IP Adapter unit allows you to use the address information to identify the unit on the IP network This makes the unit more accessible for online administration and maintenance 98 Digital Telephone IP Adapter Instal
173. try Canada 240 Digital Telephone IP Adapter Installation and Administration Guide 239 Equipment attachment notice Standard 2 1 Industry Canada NOTICE The Industry Canada label identifies certified equipment This certification means only that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee that the equipment operates to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telephone company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected This precaution may be particularly important in rural areas Caution Users should not attempt to mak
174. ture RELEASE Rls R Goodbye enter configuration mode return to depending on your previous menu exit system telephone set ENTER Hold accept selection move to next menu prompt PERIOD period delimiter for IP addresses BACKSPACE backspace with delete Backing up while in the telephone menu If at any time while working with the telephone set menu you make a mistake you can return to the previous level in the menu system by pressing the Release Rls R or Goodbye depending on your telephone set key once Digital Telephone IP Adapter Installation and Administration Guide 85 Configuring the IP Adapter unit using the telephone menu Standard 2 1 Exiting the system using the Release key To exit the system at any time using the release key 1 Press the Release key to move up in the menu one level at a time until you reach the top level Note The Confirm Exit message indicates that you have reached the top level of the menu 2 The telephone display asks you to confirm your request to exit the configuration menu similar to the following Confirm Exit 1 Yes 2 No IF you wish to THEN do the following continue working a Press 2 b Press the Hold key The telephone display continues as though you had entered a No response to the most recent option you had on the menu stop working with a Press 1 the telephone b Press the Hold key menu S The following screen confirms that
175. uides consult your Nortel distributor for hardware replacement 226 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Troubleshooting Repair and warranty information The Digital Telephone IP Adapter unit contains no user serviceable components If the problem experienced with your Digital Telephone IP Adapter unit persists after you have used all the appropriate procedures in this chapter refer to the following contact information for repair and warranty help depending upon your location Canada Nortel Service Selection Center 30 Norelco Drive Weston ON MOL 2X6 Canada Telephone 1 800 466 7835 United States Nortel Product Service Center 640 Massman Drive Nashville TN 37210 USA Telephone 1 800 466 7835 Europe Nortel NI Ltd FAO Irish Express Cargo IEC Raheen Industrial Estate Raheen Limerick Ireland Telephone 00 800 8008 9009 or 44 0 870 907 9009 Fax 33 4 9296 1598 Digital Telephone IP Adapter Installation and Administration Guide 227 Troubleshooting Standard 2 1 Asia Pacific CALA Nortel Distribution Center c o ACCO Transport 21 South St Unit 2 Rydalmere NSW 2116 Australia Note When you need warranty and repair service in Central American and Latin American countries you must first get an RR repair and return number from your Nortel distributor before shipping to the Nortel CALA Repair Center Nortel c o Wesbell 4019 S
176. uld be in the same directory as the TFTP root directory m Log Report I l oe re Note In the Module section the Application option button is the default selection 2 Enter the IP address of the TFTP server into the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of the administration PC 198 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration 3 Click on the Browse button Result The Open dialog box displays similar to the following Open Look in 5 Windows S Al Sl L A3w_data O Cursors O Media IAI Users Drwatson CI MsApps mE D Alluse 2 2 Favorites Options Ga Application Data C Fonts GPit a D Catroot Cfonts2 Remote Office aa CI Command forms Samples Ga C Contig Help C SendTo Ga O Cookies Java Start Menu File name Files of type Upgrade Files UPG v Cancel Za Ensure the Files of type drop down box shows Upgrade Files UPG Navigate to the folder where the firmware file is located Select the file and then click on the Open button Example For Digital Telephone IP Adapter unit firmware select IPAdapter upg and click on the Open button Result The Software Upload dialog box reappears The file you selected is shown in the Uploaded File box Click on the Upload button Wait until the file uploads comp
177. urity identifier 42 security identifier 42 Self contained Firmware Upgrade 201 software upgrades performing 206 software requirements 46 49 Speed statistic 183 SPRE code deregistration modifying 96 offline modifying 94 online modifying 93 registration modifying 95 Standard 2 1 SPRE codes 93 96 deregistration 120 offline 119 online 119 registration 119 statistics Bandwidth Connection Statistics screen 171 Caller Information Statistics screen 174 QoS Transitioning Technology 174 DSP Statistics screen 177 Ethernet Interface Statistics Admin 183 Channel 183 Disc 184 Err 184 Ifc Type 183 IfcNo 183 LAN Drv 183 MPkts 184 MTU Len 183 Oper 183 QLen 185 Rx Octet 183 Speed 183 Tx Octet 184 UPkts 183 Ethernet Interface Statistics screen 181 supported digital telephone sets 43 Syslog Syslog Configuration property sheet 137 testing 224 Syslog configuration procedure 138 Syslog testing 224 system restart 204 T TCM 31 telephone features emergency service calls 150 hold 150 introduction 150 260 Digital Telephone IP Adapter Installation and Administration Guide January 2005 telephone menu 87 accessing 85 default password 88 IP 88 display local IP 88 modify deregistration SPRE code 96 modify emergency code 92 modify offline SPRE code 94 modify online SPRE code 93 modify registration SPRE code 95 modify unit ID 90 password default 88 restore default values 88 89 time offset 90 user name 87 tele
178. user lifts the handset item A Result The Digital Telephone IP Adapter user hears a dial tone This indicates a successful connection to the RLC over the IP network and the corporate WAN item B 2 The Digital Telephone IP Adapter user dials the external telephone number Result The Digital Telephone IP Adapter unit sends the dialed digits as packets across the Ethernet network The packets go through the IP network and the corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX The host PBX then converts the data to voice and routes the call to the called party host stations 1 and 2 Note Item notations in parentheses refer to circled markers in the diagram on page 40 Digital Telephone IP Adapter Installation and Administration Guide 41 Digital Telephone IP Adapter description Standard 2 1 System security There are two levels of security that you can set to control access from Digital Telephone IP Adapter units to the RLC on the host PBX This section describes these security levels and how you can manage them using Remote Gateway 9100 Series Configuration Manager No security When no security measures are used the RLC accepts incoming calls from all Digital Telephone IP Adapter units Use this level with caution as it exposes the RLC to unauthorized use For example No security allows a user from an unauthorized remote site can accidentally or intentionally connect to t
179. ut to go offline in the number of seconds indicated If any calls are active they disconnect when the offline mode activates To override enter the online SPRE code The connection to the host PBX cannot be established The host PBX may be temporarily unavailable Note If Hostless Mode persists contact your system administrator If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC Your station is logged on Note This message only displays for approximately 10 seconds Digital Telephone IP Adapter Installation and Administration Guide 147 Using the digital telephone Standard 2 1 Message Description Offline Mode Online Mode Port Already in Use Port Not Logged In Release and Try Again Bandwidth Limit This means you cannot place calls through the host PBX Notes a If you need to place a call through the host PBX while in offline mode enter the online SPRE code Refer to SPRE Codes Online on page 119 for further details a The Offline Modeimessage is not persistent on the M3903 telephone display This message sometimes only displays for part of the Offline period This means you can place and receive calls through the host PBX If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC This message appears if the port that you are attempting to log
180. w edas uses 64 Transp rt MEI ses siamees To G a SL NR ee AE Re BREE 64 Network Address Translation NAT 00 00 0000 eee 64 IP deployment ta sereas e cence nen eee 65 3 Installing the Digital Telephone IP Adapter unit 67 Preparing for installation 0 ec cc eens 68 General Safely rass sec eke RE REE EMA OHA REEVE OES OAS 68 Required hardware and software tools 6 0 0c c cece ee 69 Unpacking and inspecting the equipment 0000 000 eee 69 Installing the Digital Telephone Internal IP Adapter circuit card 70 Removing the footstand of the digital telephone set 70 Inserting the Digital Telephone Internal IP Adapter circuit Card ccc cette 71 Installing ferrite beads 0 occ teas 73 Connecting the Digital Telephone Internal IP Adapter circuit Card cc ttn 74 Powering up the Digital Telephone Internal IP Adapter circuiteard ect enge ccc 75 Installing the Digital Telephone External IP Adapter unit 76 Installing the Digital Telephone External IP Adapter unit OM GESICL soi rice tere te rat sehen tA eats Pal ee te E Beye ye te E axle 76 Installing the Digital Telephone External IP Adapter unit ON the WAL aoe siecers she Ee Re aE EE EBA RE DREN RE RR 76 Connecting the Digital Telephone External IP Adapter unit 79 Connecting the Digital Telephone External IP Adapter unit to INE NELWOTK Sy hc50 5 ie a ee ER eta eo Ua pens Vase 4 bebe beaten bars 80 Powering up the Di
181. wall outlet a ja Power cable G101532IP Digital Telephone IP Adapter Installation and Administration Guide 33 Digital Telephone IP Adapter description Standard 2 1 Internet Access Device description If you are using a 10BaseT Ethernet LAN at the remote site you can connect the Digital Telephone IP Adapter unit to any high speed Internet Access device The following are some commonly used devices a ISDN Basic Rate Interface BRI router A BRI router is designed to send voice and data traffic across an ISDN line a digital subscriber line xDSL modem An xDSL modem transmits digital information at high bandwidth on existing phone lines The xDSL modem can send and receive data at a rate of 512 Kbps to 6 Mbps An example is the 1 meg modem cable modem A cable modem is used on cable TV lines so that customers can dial up to their Internet service providers over a cable line instead of a telephone line Refer to the Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 for detailed information on the interaction of the Digital Telephone IP Adapter unit with the IP Network 34 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Digital Telephone IP Adapter description Connection options Communications between the Digital Telephone IP Adapter unit in your office and the host PBX takes place using 10BaseT Ethernet interface to an Internet Access Device
182. wever there is no guarantee against interference in a particular installation You can determine whether this equipment causes harmful interference to radio or television reception by turning the equipment off and on The user can try to correct the interference by one or more of the following measures Re orient or re locate the receiving antenna a Increase the separation between the equipment and the receiver a Connect the equipment to an outlet on a circuit different from the outlet that the receiver connects to when producing the interference Consult your Nortel dealer or an experienced radio TV technician for help Note Changes or modifications not expressly approved by Nortel can void your right to operate Digital Telephone IP Adapter unit equipment 246 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Safety and regulatory information Telephone network plug and jack The Digital Telephone IP Adapter unit s package contains an FCC compliant telephone cord and modular plug The Digital Telephone IP Adapter unit s design calls for it to be connected to the telephone network or premises wiring using a Part 68 compliant modular jack Refer to Chapter 3 Installing the Digital Telephone IP Adapter unit for complete details on proper installation of the Digital Telephone IP Adapter unit Equipment harmful to the telephone network If the Digital Telephone IP Adapter unit cause
183. word security protect the Digital Telephone IP Adapter unit s configuration If you want to secure the Digital Telephone IP Adapter unit s configuration then change the following items Configuration Manager password This password prevents unauthorized users from performing offline configuration changes m Digital Telephone IP Adapter unit s password This password prevents unauthorized users from performing online changes of the configuration residing in the Digital Telephone IP Adapter unit s Flash memory Note Make sure that you record the password and store it in a safe secure location If you forget or lose the password contact your Nortel customer support representative Getting there 911x Configuration Manager 156 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Administration Changing the Configuration Manager password To change the Configuration Manager password 1 From the Menu Bar choose Connect Change Password Local Result The Change Password Local dialog displays similar to the following Old Password New Password Retype New Password Cancel 2 Complete the fields in the Change Password Local dialog box 3 Click on the OK button Digital Telephone IP Adapter Installation and Administration Guide 157 Administration Standard 2 1 Changing the Digital Telephone IP Adapter unit s password To change the Digital Telepho
184. you have left Remote Gateway 9100 Series configuration You are logged out Note If you exit the system without saving any changes you have made your changes will stay in active memory until the next system restart reboot After this your changes are lost 86 Digital Telephone IP Adapter Installation and Administration Guide January 2005 Configuring the IP Adapter unit using the telephone menu Running the telephone menu script After installing and powering up the Digital Telephone IP Adapter unit 1 Press the release key four times within three seconds to access the telephone menu Result The telephone display prompts you for a user name similar to the following Enter User Name Press the Rls key to exit 2 Enter the digits 48378 GUEST and then press the Hold key Result The telephone display prompts you for a password similar to the following Enter Password Press the Rls key to exit Digital Telephone IP Adapter Installation and Administration Guide 87 Configuring the IP Adapter unit using the telephone menu Standard 2 1 3 Enter the digits 48378123 GUEST123 the default password or the current password if you have customized the password and then press the Hold key Result The telephone display asks if you want to display local IP parameters Display Local IP 1 Yes 2 No IF you wantto THEN do the following display read only 1 Press 1 IP parameters 2 Press the Hold k

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