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Nortel Networks CTA 500dm User's Manual

1. 1 accepted Result Codes OK Appears when the selected value is understood ERROR Appears when the selected value is not recognized or is not supported Ringing Indications When the CTA 500dm detects an incoming call that it is allowed to accept the RI pin is asserted see Serial Interface Control Lines on page 56 for more information and a text string is provided to the serial interface The text string is repeated every 6 seconds until the call is answered manually or automatically disconnected by the caller or if the CTA 500dm is reset such as assertion of DTR if amp D is 2 or 3 Result Code RING Appears when an incoming call is received P0873832 Issue 05 CTA 500dm On Line Guide 52 AT commands TCM Ports Protocol Selection The TCM Port Protocol Selection Command controls use of the TCM port of the CTA 500dm Stored values are part of the CTA 500dm profiles TCM Port Protocol Selection Command Command Description Value A2 n select rate adaptation 95 PPP async to sync conversion protocol 96 MP Rate Adaptation Protocol Selection The Rate Adaptation Protocol Selection Command A2 value instructs the CTA 500dm to use the specified protocol for data transmission using the TCM port of the CTA 500dm Character Use 95 PPP async to sync conversion 96 MP Result Codes OK Appears when the selected protocol is supported ERROR Appears when the se
2. 18 Configuration CTA 500dm On Line Guide P0873832 Issue 05 Installing Norstar TAPI SP To use a CTA 500dm for TAPI applications Norstar TSP must be installed It can be installed at the same time as the CTA 500dm software via the Personal Productivity Suite PPS installation procedure or it can be installed later from the PPS CD Note The current CTA 500dm configuration does not support dynamic bandwidth allocation if you don t have access to a line pool with more than two ISDN lines When you are making an MP data call and want to make a voice call at the same time lift the telephone handset in order to make a channel available for the call Configure TAPI dialing properties If you use an access code to get an external line or get a private network line to make a long distance call for example dial 9 before dialing an external number or dial 6 before dialing a long distance number you need to configure the Norstar set attached to the CTA 500dm 1 Click the Start button and move the cursor to Settings 2 Choose Control Panel from the sub menu 3 When the Control Panel window displays double click the Telephony icon 4 When the Telephony Properties window displays click the Dialing Properties button P0873832 Issue 05 CTA 500dm On Line Guide 20 Installing Norstar TAPI SP 5 In the Dialing properties window locate To access an outside line first dial and enter x for local where x represen
3. amp Yn select profile to load into active profile on power up O factory profile default 1 user profile amp W save active profile to memory CTA 500dm On Line Guide P0873832 Issue 05 AT commands 31 Load Stored Profile Result Codes The Load Stored Profile Command Z value or amp F value instructs the CTA 500dm to load all values that are stored in a profile Value 0 indicates that the factory profile should be loaded Value 1 indicates that the user profile should be loaded Any calls in progress are disconnected when you use this command The Z command selects the user profile default value 1 The amp F command selects the factory profile default value 0 Using either command if no value is specified the default profile is used OK Appears when the command is executed ERROR Appears when the command could not be executed Load Stored Profile on Start up Result Codes The Load Stored Profile on Start up Command amp Y value instructs the CTA 500dm to load all values that are stored in a profile after a power up or after a DTR reset if amp D is set to 3 see Serial Interface Control Lines on page 56 for the commands Value 0 indicates that the factory profile should be loaded at start up Value 1 indicates that the user profile should be loaded at start up If no value is specified the default factory profile is used OK Appears when the value is recognize
4. instructs the CTA 500dm to return stored values The returned strings vary according to the value included in the command See the possible values in the following table If no value is specified the default value of 0 is used Parameters are displayed in alphabetical order using a maximum width of 72 columns Value Returned strings 0 all stored profiles 1 all stored dial strings 4 all stored Caller ID Security numbers Result Codes OK Appears following display of the requested parameters ERROR Appears when the chosen value was invalid Set Local Echo The Set Local Echo Command E value instructs the CTA 500dm to turn the local AT command echo on or off A value of 0 turns the echo off and a value of 1 turns the echo on No value defaults to a value of 1 Result Codes OK Appears when the command was successful ERROR Appears when the chosen value was invalid CTA 500dm On Line Guide P0873832 Issue 05 AT commands 39 Save Dial String The Save Dial String Command amp Z value dial string stores dial strings The value indicates the location of the dial string 0 9 If no location is specified the default location 0 is used The maximum length of the dial string is 20 characters There can be a maximum of 10 stored dial strings Saved dial strings are not part of profiles Result Codes OK Appears when the command was successfully completed ERROR Appears when the command c
5. 25 Test Mode no CTA 500dm On Line Guide P0873832 Issue 05 Appendix 85 DB 9 connection DB 9 RS 232 CTA 500dm pin function function 1 Received Line Signal Detector DCD 2 Received Data RD 3 Transmitted Data TD 4 DTE Ready DTR 5 Signal Common GND 6 DCE Ready DSR 7 Request to Send Ready for Receiving RTS 8 Clear to Send CTS 9 Ring Indicator RI Acronyms used in this document ATM Asynchronous transfer mode CHAP Challenge Handshake Authentication Protocol CSA Canadian Standards Association CTA 500dm Computer Telephony Adapter digital modem modulator demodulator CTI Computer Telephony Integration DN Directory Number DTE Data Terminal Equipment FCC Federal Communications Commission ICS Integrated Communication System IEC InterExchange Carrier IP Internet Protocol ISDN Integrated Services Digital Network ISP Internet Service Provider ITC Independent telephone company kbit s Kilobits per second LAN Local Area Network P0873832 Issue 05 CTA 500dm On Line Guide 86 Appendix LED Light Emitting Diode MP Point to Point Protocol Multi link Protocol MRU Maximum Receive Units PAP Password Authentication Protocol PPP Point to Point Protocol PSDN Public Switched Digital Network PSTN Public Switched Telephone Network TA Terminal Adapter TAPI SP Telephony Application Programming Interface Service Pro
6. A4 n select speed of TCM O 64 kbit s channels outgoing calls 4 56 kbit s default Outgoing Call Bearer Service Control The Outgoing Call Bearer Service Control Command A98 value controls the type of bearer service used by the CTA 500dm for making outgoing calls Not all bearer services are available to all users however all bearer services are usually available on an ICS that has an ISDN connection to the network P0873832 Issue 05 CTA 500dm On Line Guide A8 AT commands Result Codes The following table shows the values for bearer service selection Value Bearer Service 0 data default 1 3 1 kHz audio 2 speech OK Appears when the selected value is supported ERROR Appears when the selected value is unrecognized or is not supported Channel Speed Control Result Codes The Channel Speed Control Command AA value instructs the CTA 500dm to use the specified data rate for outgoing calls dialed over the B channels of the TCM port of the CTA 500dm The selected rate applies to both channels on the TCM link The following table shows the values for data rate selection Value Data rate 0 64 kbit s 1 56 kbit s default OK Appears when the selected value is supported ERROR Appears when the selected value is unrecognized or is not supported Incoming Call Control Data calls can be answered over any of the ISDN bearer services The data rat
7. CTS Operation Result Codes The CTS Operation Command amp Rvalue sets the operation of the CTS pin The following table shows the allowable values These values are overridden by the flow control selection if hardware flow control RTS CTS is selected Value Use 0 CTS follows RTS 1 CTS is always on when on line default OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported CTA 500dm On Line Guide P0873832 Issue 05 AT commands 61 DSR Operation Result Codes The DSR Operation Command amp Svalue sets the operation of the DSR pin The following table shows the allowable values Value Use 0 DSR is always on default 1 DSR is on after protocol is installed not supported The DSR signal is turned on at start up to be compatible with Windows95 Plug and Play requirements This corresponds to a amp S setting of 0 No other DSR values are supported OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported RI Operation Calling Line ID The RI pin is asserted on detection of an incoming call that the CTA 500dm is allowed to accept Normal public network cadencing is provided The RI signal is asserted for 2 seconds then negated for 4 seconds This cycle continues until the call is answered disconnected by the caller or the CTA 500dm reset
8. using regular dial up methods Dial Up Networking You can use the CTA 500dm for remote LAN access applications when PPP is used to connect to a remote LAN Data to data transfers The CTA 500dm can be used to establish a connection with an ISDN Terminal Adapter PPP or MP must be supported or another CTA 500dm for file transfer You can connect two computers to the same ICS through their own CTA 500dm units or connect them through the network Using the CTA 500dm connection allows analog modems to be replaced with high speed digital connections The CTA 500dm does not support connection to analog or 56k modems Computer Telephony Integration CTI With a compliant Norstar TAPI SP the CTA 500dm allows simultaneous sessions of PPP MP and CTI based applications to run on PCs P0873832 Issue 05 CTA 500dm On Line Guide A CTA 500dm CTA 500dm feature summary digital networking using PPP MP simplified installation and configuration using installation wizard high speed network rate 56 64 112 or 128 kbit s high speed serial port support maximum 115 200 baud integrated desktop solutions Norstar set data transfer and CTI bonding of two 56 64 kbit s channels using MP dynamic bandwidth allocation between voice and data sessions data transfer using 3 1 kHz audio call type in ISDN support of Password Authentication Protocol PAP and with PPP connections Challenge Handshake Authentication Protocol CHAP Haye
9. 6 This product should never be placed near or over a radiator or heat register This product should not be placed in a built in in stallation unless proper ventilation is provided CTA 500dm On Line Guide P0873832 Issue 05 Appendix 77 10 11 12 13 14 15 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it Do not overload wall outlets and extension cords as this can re sult in the risk of fire or electric shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but have it sent to a qualified service person when ser vice or repair work is required Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged or frayed b If the product has been exposed to rain water or liquid has been spilled on the product disconnect and allow the product to dry out to see if still operates but do not open up the product c If the product housing has been damaged d If the product exhibits a distinct change in performance Avoid using telephone equipment during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone equipment to report a gas leak in the vicinity of the leak CAUTION To eliminate t
10. Norstar TAPI Service Provider the CTA 500dm allows simultaneous PPP MP data connections and TAPI computer telephony integration CTI applications on your PC In addition some of the ICS resources normally used for voice applications such as network access lines and calling line features can be used for data traffic Network access lines can be shared between CTA 500dms and other traffic within the system Features such as call logging call restriction and routing based on time of day can be applied to data traffic for facility utilization and management CTA 500dm On Line Guide P0873832 Issue 05 CTA 500dm 3 Any PC equipped with Windows 95 Internet application software and a 16550 UART 115 2 kbit s capability can use the CTA 500dm Applications The CTA 500dm can be used for any application that requires dial up capability and uses Point to Point Protocol These applications include e Internet access e remote LAN access e high speed modem replacement e CTI based applications when Norstar TAPI SP is added e data transmission at up to 64 kbit s on either channel of an ISDN link or 56 kbit s on a T1 trunk e supports Multilink PPP to enable the dial up connections to use two channels Internet access The CTA 500dm allows Norstar customers using digital network interfaces on the Norstar ICS to access Internet service providers ISPs You can connect an ISP through the public switched digital network PSDN
11. On Line Guide 50 AT commands Speech Bearer Call Answer Control Result Codes The Speech Bearer Call Answer Control Command A93 value allows the CTA 500dm to accept or reject incoming calls received over the speech bearer service The following table shows the values for speech bearer service calls control Value Speech Bearer Service Calls 0 rejected default 1 accepted OK Sent if the selected value is understood ERROR Sent if the selected value is not recognized or is not supported Audio Bearer Call Answer Control Result Codes The Audio Bearer Call Answer Control Command A94 value allows the CTA 500dm to accept or reject incoming calls received over the 3 1 kHz audio bearer service The following table shows the values for 3 1 kHz audio bearer service calls control Value 3 1 kHz Audio Bearer Service Calls 0 rejected default 1 accepted OK Appears when the selected value is understood ERROR Appears when the selected value is not recognized or is not supported CTA 500dm On Line Guide P0873832 Issue 05 AT commands 51 Data Bearer Call Answer Control The Data Bearer Call Answer Control Command A95 value allows the CTA 500dm to accept or reject incoming calls received over the data bearer service The following table shows the values for data bearer service calls control Value Data Bearer Service Calls 0 rejected default
12. calling line ID delivery using the tag and value format Result Codes OK Appears when the value is understood and calling line ID is supported ERROR Appears when the selected value is not recognized or is not supported Calling Line ID Query The Calling Line ID Query Command Q CTA 500dm On Line Guide P0873832 Issue 05 AT commands 63 Result Codes Caller ID Security returns an ASCII string containing the calling line ID information This command is valid only during incoming calls and is independent of the Calling Line ID Delivery Control If the calling line ID is unknown the returned string is UNKNOWN There is no numeric form to the UNKNOWN string If the calling line ID is known it is returned as a single text string as in the concatenated format of the Calling Line ID Delivery Control OK Appears when the calling line request is valid ERROR Appears when the command could not be completed for example when there is no incoming call Note The absence of calling line ID information is not an error condition Caller ID security provides either call screening or call blocking based on a list of numbers entered by the user Call screening accepts calls from numbers that are on the list while call blocking accepts calls from numbers that are not on the list If Caller ID security is disabled all calls are accepted The Caller ID security list holds up to ten numbers with a maximum length of 13 digits
13. must set up special dial in phone numbers Ask your ISP about this feature if you are using CTA 500dm where data calls are more expensive than voice calls P0873832 Issue 05 CTA 500dm On Line Guide 82 Appendix CTA 500dm LED The status LED is on the back of the CTA 500dm It provides information about the current state of the CTA 500dm and the B channels based on its flashing pattern The following table shows the LED flashing patterns and CTA 500dm states LED Pattern CTA 500dm State B channel State continuous on Idle both idle single blink on Active one channel active double blink on Active both channels active single blink off off line error or powering up not available fast blink waiting for file download refer to not available Installing CTA 500dm and Norstar TAPI Service Provider software on page 12 slow blink out of sync network not available not available refer to Power problem on page 71 CTA 500dm On Line Guide P0873832 Issue 05 Appendix 83 Numeric CTA 500dm responses Numeric response Indication 0 OK 1 RING 2 number RING number 3 NO CARRIER 4 ERROR 6 NO DIALTONE not used 7 BUSY 56 CONNECT 56000 64 CONNECT 64000 112 CONNECT 112000 120 CONNECT 120000 if supported 128 CONNECT 128000 1000 SEND PROGRAM FILE USING YMODEM G Initialization strings The fo
14. on register Sn query S register value P0873832 Issue 05 CTA 500dm On Line Guide 42 AT commands Set S Register The Set S Register Command Sregister number value instructs the CTA 500dm to set the specified S register to a value The register number must be specified An unspecified value causes the register to have a default setting and an initial factory value Result Codes OK Appears when the command is successfully completed ERROR Appears when the chosen register or the value for the register is invalid Query S Register The Query S Register Command Sregister number instructs the CTA 500dm to return the value of the selected S register Result Codes OK Appears on a new line following display of the S register value ERROR Appears when the chosen register is invalid CTA 500dm On Line Guide P0873832 Issue 05 AT commands 43 S register set The following table shows the complete S register set for the CTA 500dm Not all options are supported for all versions of the CTA 500dm Register Description Value SO number of rings until answer 0 255 default 1 S1 ring count read only 0 255 default 0 S2 escape character 0 127 default 43 128 255 disables escape sequence s3 carriage return character 0 127 default 13 S4 line feed character 0 127 default 10 S5 back space character 0 127 default 8 S7 wait for connection 1 255 in seconds
15. setup 2 Configure the ICS for the CTA 500dm See Setting up the ICS 3 Configure the Com port on the PC for the CTA 500dm See Configuring the PC serial port 4 Install the CTA 500dm and if required the Norstar TAPI Service Provider software See Jnstalling CTA 500dm and Norstar TAPI Service Provider software P0873832 Issue 05 CTA 500dm On Line Guide 6 First time setup CTA 500dm On Line Guide P0873832 Issue 05 Installation and setup You can place the CTA 500dm on the desk or mount it on the wall Refer to Wall mounting the CTA 500dm on page 8 of this document for the procedure Tele KSU Power phone Port DB 25 9V dc LED The CTA 500dm has four jacks that are used to connect a Norstar telephone an ICS a computer and the power supply connect a Meridian Norstar telephone to the Terminal jack use the telephone cable included with the Norstar set connect the ICS wall plug to the Line jack use the included 6 way modular socket Depending on the ICS software release restrictions may apply on the maximum number of ports and the physical ports to which the CTA 500dm can be connected Refer to the wiring information in JCS Installation Guide for more information connect the DB 25 connector to the serial port on the PC use the included RS 232 cable connect the supplied 9 V dc 0 6 A power adapter to the dc port plug the other end of the adapter into a standard three pr
16. 00dm establishes communication with the connected ICS Enter the On line Data State from this state using the O command Return to On line Data State on page 34 CTA 500dm On Line Guide P0873832 Issue 05 AT commands 33 On line Data State IA valid connection exists between the CTA 500dm and another device through the network interface The selected rate adaptation protocol operates on data transferred through the interface between the CTA 500dm and the attached computer You cannot enter the On line Data State until the CTA 500dm establishes communication with the connected ICS Download State The CTA 500dm accepts or waits to accept new programming information from the attached computer while writing the programming information into its Flash EEPROM You can enter the Download State on power up if no valid application software is found or through the Y command Enter Download State on page 34 You can also enter the Download State when the CTA 500dm cannot establish communication with the connected ICS When the CTA 500dm is in the Download State any set using the pass through will be connected directly to the ICS through the CTA 500dm hardware it will have to be briefly shut down as the CTA 500dm changes from the Download State to the Command State State commands summary Command Description Value O return to On line Data State Yxxxx enter Download State XXXX Nor P08738
17. 32 Issue 05 CTA 500dm On Line Guide 34 AT commands Return to On line Data State Result Codes The Return to On line Data State Command O instructs the CTA 500dm to return to the On line Data State Use this command to determine the number of B channels active for rate adaptation protocols that use more than one B channel since the aggregate network rate is returned by the CONNECT indication CONNECT rate Appears when the connection is successfully resumed where rate is the aggregate network rate 56000 64000 112000 or 128000 Immediately after this connection rate is sent the CTA 500dm enters the data mode The 112000 and 128000 rates are sent only if both channels on the TCM link are in use NO CARRIER Appears when the connection could not be reestablished Enter Download State The Enter Download State Command Y password instructs the CTA 500dm to enter the download state and prepare for the transfer of a file that updates the Flash EPROM Sets the baud rate at 9600 bit s The password is always Nor After the file transfer has begun disconnecting the CTA 500dm from the attached PC or from the power supply will put it into the Download State when it is powered back up This is caused by loss of the Flash EPROM contents Immediately after the command is executed the CTA 500dm sends a single line indication SEND PROGRAM FILE USING YMODEM G periodically sending G s until the download is started The
18. CTA 500dm CTA 500dm On Line Guide P0873832 Issue 05 Configuration Some operations that you can perform with the CTA 500dm include the following e Configuring the PC serial port e Installing CTA 500dm and Norstar TAPI Service Provider software Note Before you begin configuration connect the ICS and the PC as described in the Installation and setup section and power up the CTA 500dm P0873832 Issue 05 CTA 500dm On Line Guide 12 Configuration Configuring the PC serial port Verify the port baud rate is set to 115 200 default using the Serial Interface Rate command Set the character length using the Set Data Bits command and parity using the Set Parity command The default is 8 bits with no parity recommended Set the flow control using the Flow Control command The default is hardware recommended Installing CTA 500dm and Norstar TAPI Service Provider software l From the Norstar Personal Productivity Suite main screen select the Language and then the Installation option After accepting the licensing terms and reading the TAPI requirements if displayed select the Install option Select the CTA 500dm from the right hand side of the dialog box under the Drivers section On the left hand side of the dialog box select the components you wish to install Drivers the required drivers and configuration utility for the CTA 500dm Toolkits CTE Norstar TAPI Service Provider
19. CTA 500dm The CTA 500 digital modem CTA 500dm is an optional device used with the Norstar Integrated Communication System ICS With ICS software using release 2 0 or higher the CTA 500dm provides integrated desktop solutions for digital networking applications With optional Norstar Telephony API Service Provider TAPI SP the CTA 500dm also supports Computer Telephony Integration CTI services required for today s office environment With the CTA 500dm you can access remote computers on networks including the Internet You can also telecommute over a digital telephone network and access the CTA 500dm in your office The CTA 500dm allows you to access high speed network features in your office from your home telephone Norstar ICS CTA 500dm Internet Service Provider Digital line Digital line Norstar ICS CTA ome IE j Computer arm OB ml Norstar eae LAN Ce EE Computer terminal Computer terminal The CTA 500dm in the Digital Network P0873832 Issue 05 CTA 500dm On Line Guide 2 CTA 500dm The CTA 500dm serves as a digital modem and terminal adapter TA A terminal adapter is a device that allows non ISDN devices to work with ISDN It provides reliable high speed end to end digital connectivity between your computer and a remote
20. CTA 500dm then enters the download mode After Flash programming is complete a single line indication of OK is sent CTA 500dm On Line Guide P0873832 Issue 05 AT commands 35 Result Codes OK Appears following successful completion of file transfer and Flash programming ERROR Appears when the programming failed and the original Flash contents remain unchanged Escape Sequence The escape sequence pause escape character escape character escape character pause commands a transition from the On line Data State to the On line Command State The pause before the assertion of the three escape characters is called the guard time This value is set in S register 12 and has a default of 1 second The escape character is set in S register 2 and has a default of 43 the ASCII character Result Code OK Appears when the CTA 500dm has entered the On line Command State General General commands summary Command Description Value In request identification O product ID default boot software revision download software version unique identifier capability string CTI MUX mode query PnP identification string amp Vn view stored parameters all profiles default stored dial strings stored Caller ID Security list aAa O 0O AO BRWN P0873832 Issue 05 CTA 500dm On Line Guide 36 AT commands Command Description Value En set echo command O turn echo o
21. Installing Dial Up Server Allowing access to your PC Connecting to a Windows 95 Dial Up Server Connecting to Resources on the Dial Up Server P0873832 Issue 05 CTA 500dm On Line Guide 24 Resource sharing Installing Dial Up Server If you use your PC to dial into other PCs enable NetBEUI in the Server Types window If other PCs will be dialling into your PC enable IP IPX and NetBEUI 1 Install Dial Up Server from either the Plus Pack or the ISDN Accelerator Pack Open My Computer Open Dial Up Networking From the Connections menu select Dial Up Server Select Allow caller access ON ee Select Change Password to apply a password to the connection A password is recommended but is not mandatory when using Dial Up Server 7 Information that is entered in the Comment field is displayed to other PCs that attempt to dial in to your PC 8 Click Apply The Status changes to Monitoring When another PC dials in the Status changes to Answering Once a connection is established the guest PC s login name is shown Allowing access to your PC Open My Computer Open the Control Panel Open Network Select the Identification tab 2 a CTA 500dm On Line Guide P0873832 Issue 05 Resource sharing 25 The Computer Name is required by PCs attempting to access your PC 5 Close the Network window The Control Panel window is still open 6 Select one resource that you want to make availa
22. TAPI line window displays on top of the program Choose a TAPI Line x r Connect Using Fn E Configure Line Address Default Carce 2 Use the pull down menu to select the line for TAPI connection 3 In the Address box choose Default for a typical user configuration or pull down the menu and select your line number to use a specific line for all calls 4 Click OK 5 After restarting your PC Personal Call Manager is ready for use Note Whenever you make a change in the Choose a TAPI Line window connection address or both you must restart your PC for the change to take effect Note If your prime line is Intercom you must have line pool access codes in the Dialing Properties dialog box to make external calls These line pool access codes will be used for both data and voice calls P0873832 Issue 05 CTA 500dm On Line Guide 22 Installing Norstar TAPI SP Note Refer to the Nortel ITAS web page for tips and information on other configurations CTA 500dm On Line Guide P0873832 Issue 05 Resource sharing You can access information software or peripheral devices such as printers that are installed on another PC from your PC when both PCs are equipped with a CTA 500dm and Win95 Plus Dial Up Server software Note Dial Up Server software is available from either the Microsoft Plus Pack or ISDN Accelerator Pack To share resources complete the following sections
23. TSP Applications Follow the on screen instructions to select automatic configuration and to select the proper communications port Choose the appropriate settings for your installation CTA 500dm On Line Guide P0873832 Issue 05 Configuration 13 7 Click Next A message displays the name assigned to the installation If you need more than one init string for the CTA 500dm refer to Adding multiple CTA 500dm configurations on page 16 for the procedure 8 Click OK 9 Click Yes to automatically setup Internet access through your CTA 500dm 10 Click Next when you see the message indicating that all network components required are present 11 Click Yes to automatically setup a connection to your Internet service provider 12 Select Norstar CTA 500dm 13 Click Next 14 Select one of the Internet service providers from the list or click None of the above 15 When the Connect To window displays enter your user name and password 16 Click Next P0873832 Issue 05 CTA 500dm On Line Guide 14 Configuration 17 When the Connection Settings dialog box displays enter the Internet service provider telephone number ste Agna Codie T elegia Hure fi i EEE par County Code Ess i F Use courte code red arma coed Agaj Opera Logonte Rekeok Enable riea compere D fepma grerypled parraad 18 Click Next 19 The installation is complete and you need to restart you
24. You can use as a wild card character Incoming calls are compared to the numbers in the list from right to left and accepted or blocked as applicable For instance a stored number of 53528 will accept calls from 5 3538 and 5 3578 but not from 5 3523 Note Call screening and call blocking cannot be enabled simultaneously P0873832 Issue 05 CTA 500dm On Line Guide 64 AT commands Caller ID security commands summary Command Description Value Sn select CLID security mode O disabled default 1 enable CLID screening mode 2 enable CLID blocking mode A n add specified number to CLID security list D n remove specified number from CLID security list C clear all stored numbers amp V4 display stored numbers Caller ID Security Mode Selection The Caller ID Security Mode Selection Command Svalue allows enabling of either CLID screening or blocking or to disabling of Caller ID security altogether Value Use 0 disable Caller ID security default 1 enable CLID screening 2 enable CLID blocking Result Codes OK Appears when the value is understood and calling line ID is supported ERROR Appears when the selected value is not recognized or is not supported Add Number The Add Number Command A number CTA 500dm On Line Guide P0873832 Issue 05 AT commands 65 Result Codes allows addition of a number to the Caller ID s
25. ation for instance if the ISP is busy e Check that you are subscribing to an MP capable service e Only one channel is available in the outgoing line pool e You are active on a voice call If the voice call ends a 128 kbit s session will be established CTA 500dm On Line Guide P0873832 Issue 05 Appendix Canadian amp US Safety Installation Instructions Please Read Carefully WARNING To avoid electrical shock hazard to personnel AN or equipment damage observe the following precautions when installing telephone equipment 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the product This symbol if applicable on the product is used to identify the following important information For equipment with internal mains supplies e Mains nominal ac voltage 110 120 V 50 60 Hz e Mains nominal ac voltage 220 240 V 50 60 Hz P0873832 Issue 05 CTA 500dm On Line Guide 76 Appendix For equipment with externa
26. ble to other PCs for example fax machine and select it 7 From the File menu select Properties 8 Click the Sharing tab 9 Select Shared As 10 Enter a Share Name any applicable Comment and a Password The Share Name and Password are required by PCs attempting to access your PC WINFAX Properties 11 Close all open windows Connecting to a Windows 95 Dial Up Server Double click the My Computer icon on the desktop Open Dial Up Networking Select the CTA 500dm modem Use the File pull down menu to choose Properties Click the Server Type button NO a eS E Add a connection in Dial Up Networking on the client PC with the phone number of the CTA 500dm as the Dial Up Server PC Note You do not need to bring up a Terminal Window after dialing P0873832 Issue 05 CTA 500dm On Line Guide 26 Resource sharing 7 Select PPP Windows95 as Type of Dial Up Server 8 Check the to network box in Advanced options 9 Check NetBEUI for Allowed Network Protocols Server Types 2x PPP Windows 95 Windows NT 3 5 Internet v M Mi E 10 Click OK 11 Click OK In the Dial Up Networking window double click the icon of the modem you want to connect The name and password are not yet required Connecting to Resources on the Dial Up Server Method one 1 Right click on Network Neighborhood 2 Select Find Computer 3 Enter the name of the computer that you want to br
27. cations that need multiple numbers to dial CTA 500dm On Line Guide P0873832 Issue 05 AT commands 45 Result Codes Character Use Svalue dial a taken from a stored telephone number value is the location of the stored number see the General commands section for more information The type of dialing depends on the type of network chosen to route the call so the directives t tone and p pulse have no meaning and are ignored The command line terminator prompts the CTA 500dm to dial the string attempt to make the connection and immediately change to the On line Command State rather than the On line Data State upon connection Using S value allows linking of the stored dial strings For example if SO has the string 9 1 800 S1 has the string 123 4567 and S2 has the string 123 5678 then issuing the command ATDSOS1 amp S0S8S2 is the same as the command ATD9 1 800 123 4567 amp 9 1 800 123 5678 Press any key before the call is completed to abort the Dial Command OK Appears when the command is aborted by the assertion of DTR and if amp D is either 1 2 or 3 see the Serial Interface Control Lines on page 56 for the commands CONNECT rate When the call is successfully completed the connect indication displays along with the rate of the connection to the network not the rate of the connection between the CTA 500dm and the attached computer as either 56 000 or 64 000 b
28. ction to the network not the rate of the connection between the CTA 500dm and the attached computer either 56 000 or 64 000 bit s Immediately after this indication displays the device enters the data mode OK Appears when the command is aborted by the assertion of DTR and if amp D is either 1 2 or 3 see Serial Interface Control Lines on page 56 for more details ERROR Appears when the command is issued while in the On line Command State if there is no incoming call or if the CTA 500dm is out of sync with the ICS NO CARRIER Appears when connection is not established due to an error or an abort CTA 500dm On Line Guide P0873832 Issue 05 AT commands 47 Hook Command Result Code The Hook Command H instructs the CTA 500dm to disconnect from the current call OK Appears upon completion of the command DCD is dropped immediately before the indication if amp C is 1 see Serial Interface Control Lines on page 56 for more details Outgoing Call Control Calls processed by the CTA 500dm can use any of three ISDN bearer services Additionally the data rate over each of these bearer services can be set to either 56 kbit s or 64 kbit s See Bearer Capabilities on page 81 for more information Outgoing Call Control commands summary A98 n set outgoing call type O data bearer service default Command Description Value 1 3 1 kHz audio bearer service 2 speech bearer service
29. d or not supplied ERROR Appears when the value is invalid or unrecognized P0873832 Issue 05 CTA 500dm On Line Guide 32 AT commands Write Active Profile to Memory Result Codes State The Write Active Profile to Memory Command amp W instructs the CTA 500dm to save the current configuration to permanent memory The saved profile becomes the user profile OK Appears when the command is executed ERROR Appears when the command could not be executed There are four states in which the CTA 500dm can interface with a computer Command State No other device is connected through the network interface to the CTA 500dm The CTA 500dm can process and respond to AT commands When the CTA 500dm cannot establish communication with the connected ICS it is either in the Commands State or in the Download State On line Command State A valid connection exists between the CTA 500dm and another device through the network interface However the CTA 500dm can still process and respond to most AT commands When the selected rate adaptation protocol has no flow control and the CTA 500dm is in the On line Command State data may be lost Enter the On line Command State from the On line Data State using the Escape Sequence refer to Escape Sequence on page 35 or using the DTR signal if amp D is 1 refer to Serial Interface Control Lines on page 56 Note You cannot enter the On line Command State until the CTA 5
30. data server using the ICS and the public switched telephone network PSTN or Integrated Services Digital Network ISDN The CTA 500dm supports Point to Point Protocol PPP and Multilink PPP MP which are widely supported by Internet service providers ISPs for Internet access and corporate data communication networks Intranets for remote LAN access PPP and MP are supported as built in features of Windows95 You can also connect a Norstar telephone to the CTA 500dm to access Norstar voice services You can use the same telephone line to simultaneously carry on a conversation while your computer is connected to the Internet or remote LAN with no loss of ICS features The CTA 500dm connects to the ICS using standard telephone cabling MP works with intelligent bandwidth management software in the ICS to provide dynamic bandwidth allocation accessible at your desktop Norstar station interfaces support two channels that are flexibly allocated to transmit data voice or both When the attached Norstar telephone is not in use all bandwidth is allocated for data traffic up to 128 kbit s However if you want to use the phone to answer an incoming call or place a call using the free line or the intercom one channel is automatically allocated for the conversation and the data connection continues at 64 kbit s When you hang up the telephone the second channel is automatically reallocated to the data connection Using a CTA 500dm compliant
31. default 30 S10 DCD drop time 1 255 in tenths of a second default 14 S12 guard time 0 255 in fiftieths of a second default 50 S25 DTR detect time 0 255 in hundredths of a second default 5 S26 RTS to CTS time 0 255 in hundredths of a second default 1 P0873832 Issue 05 CTA 500dm On Line Guide 44 AT commands Call Control Call Control Commands are associated with making calls through the CTA 500dm They are also understood by most computer software Call Control commands summary Command Description Value Dx originate a call valid dial string or strings answer a call H disconnect from current call Dial Command The Dial Command D dial string instructs the CTA 500dm to originate a call The dial string consists of characters up to the end of the line or to the optional character The dial string stored in location 0 is used if no characters follow the D command an error is returned when there is no stored dial string Character Use 0 9 dialed digits p or P ignored or may be used to force dial a speech bearer service call tor T ignored or may be used to force dial a 3 1 kHz audio bearer service call Or ignored used as separators or for formatting hook flash w or W wait the CTA 500dm does not perform dial tone detection so it will wait for 2 seconds pause in dialing amp dial string a used for appli
32. ds do not appear To see the commands that you type in a HyperTerminal window you must Disconnect then Connect again Using HyperTerminal the message Unable to open COMx port appears The CTA 500dm may be in use by another application for instance Dial Up Networking Data call problem Data calls are not answered automatically Make sure that rings until answer SO is not set to 0 See S registers on page 41 for more information If the rings until answer value is too high the calling device may time out Data calls are answered but are terminated too soon Make sure that you are calling the correct device Make sure that the remote device is set to the same rate adaptation protocol as the CTA 500dm See Rate adaptation protocol specifications on page 80 for more information Make sure that the proper authentication protocols are used at both ends and that your ID and password are correct If the data rate is set to 64 kbit s the network may not be able to support 64 kbit s Try connecting at 56 kbit s See Outgoing Call Control commands summary on page 47 to change your data rate The CTA 500dm rejects calls Make sure the CTA 500dm is configured to accept calls and that the call type bearer capability and call rate are set correctly See Incoming Call Control commands summary on page 49 for more information Allow caller access may not be enabled in Installing Dial Up S
33. e guard time 1 255 in tenths of a second default 14 0 255 in fiftieths of a second default 50 S25 DTR detect time 0 255 in hundredths of a second default 5 S26 RTS to CTS time 0 255 in hundredths of a second default 1 originate a call valid dial string or strings answer a call disconnect from current call Dx originate a call valid dial string or strings P0873832 Issue 05 CTA 500dm On Line Guide 68 AT commands Command Description Value A9 8 n set outgoing call type O data bearer service default 1 3 1 kHz audio bearer service 2 speech bearer service A4 n select speed of TCM O 64 kbit s channels outgoing calls 7 56 kbit s default AI3 n set speech bearer O disabled default call answer 1 enabled A94 n set 3 1 kHz audio bearer O disabled default call answer 1 enabled A9 5 n set data bearer O disabled default call answer 1 enabled A5 n select speed of TCM O 64 kbit s channels incoming voice 1 56 kbit s default bearer service calls A2 n select rate adaptation 95 PPP async to sync protocol conversion 96 MP BO n set number of links 1 single channel used in MP bundle 2 both channels used default amp P2 n serial interface rate O autobauding 1 200 2 400 4 800 9 600 19 200 38 400 57 600 115 200 default amp P3 n serial interface parity O none default 1 odd 2 even am
34. e can be either 56 kbit s or 64 kbit s However the data rate over either of the voice bearer services must be set to the same rate as the receiving end since this cannot be indicated in call set up CTA 500dm On Line Guide P0873832 Issue 05 AT commands 49 messages See Bearer Capabilities on page 81 for more information Note At least one of the bearer rates must be enabled so that the CTA 500dm can accept incoming calls Incoming Call Control commands summary Command Description Value A9 3 n set speech bearer O disabled default call answer 1 enabled A94 n set 3 1 kHz audio bearer O disabled default call answer 1 enabled A9 5 n set data bearer O disabled default call answer 1 enabled A5 n select speed of TCM _ O 64 kbit s channels incoming voice 1 56 kbit s default bearer service calls Incoming Voice Bearer Call Rate The Incoming Voice Bearer Call Rate Command A5 value instructs the CTA 500dm to use the specified data rate for calls received over the B channels of the TCM port of the CTA 500dm The selected rate applies to both channels on the TCM link The following table shows the values for data rate selection Value Data rate 0 64 kbit s 1 56 kbit s default Result Codes OK Appears when the selected value is supported ERROR Appears when the selected value is unrecognized or is not supported P0873832 Issue 05 CTA 500dm
35. ecurity list You can store up to ten 13 digit numbers in the list OK Appears when the number is successfully added to the list ERROR Appears when the list contains ten numbers or the number is longer than 13 digits Delete Number The Delete Number Command D number allows removal of a number from the Caller ID security list Result Codes Clear List Result Code View List OK Appears when the number is successfully removed from the list ERROR Appears when the specified number is not on the list The Clear List Command C allows removal of all numbers from the Caller ID security list OK Appears when the list is cleared The View List Command amp V4 allows viewing of the numbers in the list See View Parameters on page 38 for more information P0873832 Issue 05 CTA 500dm On Line Guide 66 AT commands Summary of AT commands Command Description Value amp Fn load active profile from factory profile O factory profile default 1 user profile Zn load active profile from stored profile O factory profile 1 user profile default amp Yn select profile to load into active profile on power up O factory profile default 1_ user profile amp W save active profile to memory return to On line Data State YXxxx enter Download State XXXX Nor request identification O product ID default 1 boot software revision 2 d
36. erver configuration The CTA 500dm aborts calls when dialing This may be the any key abort feature of the dial command See Dial Command on page 44 for more information The CTA 500dm may not be seizing a line Check that the correct line pool code or external dial digit is used in Dialing P0873832 Issue 05 CTA 500dm On Line Guide 74 Troubleshooting properties Ensure Use country and area code is deselected if using MP with two dial out numbers The PC receives bad data after a data call connection e Make sure that the CTA 500dm and the remote device are set to the same rate adaptation protocol See Rate adaptation protocol specifications on page 80 for more information e The remote device may be configured for synchronous transmission The CTA 500dm does not support synchronous operation The CTA 500dm loses data after a data call connection e Make sure that the CTA 500dm and PC flow control methods match See Flow Control on page 57 for more information The CTA 500dm hangs up during a data call e Check the setting of the DTR pin See DTR Operation on page 59 for more information Data calls are established but Internal applications time out e Check that the settings under TCP IP properties match those of your ISP Data calls are made using MP and the connected pop up says connected 128 000 bit s but only one channel is active e Only one channel may be available at the destin
37. f for the time selected in S register S10 All modes of operation may not apply with all selections of rate adaptation protocols OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported DTR Operation The DTR Operation Command amp Dvalue sets the operation of the DTR pin The following table shows the allowable values Value Use 0 ignored by CTA 500dm default 1 enter the Command State normally On line Command State from On line Data State P0873832 Issue 05 CTA 500dm On Line Guide 60 AT commands Result Codes Value Use 2 close all connections change to the Command State Auto answer is disabled while the DTR is down 3 as above followed by a reset of the CTA 500dm All modes of operation may not apply with all selections of rate adaptation protocols When amp D is set to 3 assertion of the DTR signal causes a software reset of the CTA 500dm even if it is already in the command state If the CTA 500dm detects that it has been enumerated by a Windows95 Plug and Play software driver the amp D3 reset takes place only when the CTA 500dm is in one of the on line states Otherwise the assertion of DTR indicates the possible request for the Windows95 Plug and Play identification string OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported
38. ff 1 turn echo on default amp Zn save dial string locations 0 9 default 0 amp Zn2 display saved dial string locations 0 9 default 0 Vn verbose control O numeric indications 1 full indications default Qn result code control O result codes are sent default 1 result codes are suppressed Xn call monitoring connect only result code selection connect rate only connect rate only connect rate and busy R WON O connect rate and busy default CTA 500dm On Line Guide P0873832 Issue 05 AT commands 37 Request Identification The Request Identification Command I value instructs the CTA 500dm to return information about itself to the attached computer The returned strings depend on the value passed in the command See the possible values in the following table If no value is specified the default value of 0 is used Value Returned strings 0 product ID CTA 500dm 1 boot software version number download software version number unique CTA 500dm identity string capability string CTI MUX mode query sO A BR Wy dD Plug and Play ID character string Result Codes OK Appears following display of the requested information when the command is successful ERROR Appears when the chosen value is invalid P0873832 Issue 05 CTA 500dm On Line Guide 38 AT commands View Parameters The View Parameters Command amp V value
39. hat your PC or DTE is configured to expect CD and CTS signals See Serial Interface Control Lines on page 56 for more information Check that the CTA 500dm is in the command mode Check that your PC or DTE is configured to provide a DTR signal See Serial Interface Control Lines on page 56 for more information If the LED is flashing quickly refer to the Configuration section of this document Check that the CTA 500dm serial port is set to the correct baud rate 115200 is required for all cases except during a software upgrade using Serial Interface Rate on page 54 Echoed AT commands from the CTA 500dm do not appear correctly on your PC but the response messages appear correctly Check the echo option on your PC Disable echo if your PC displays duplicate characters Enable echo if your PC does not display any characters See Set Local Echo on page 38 for more information AT response messages do not appear correctly on your PC but AT commands appear correctly If numbers are being returned to the PC instead of messages change the message code setting on the CTA 500dm See Verbose Control on page 40 for more information The numeric responses and indications are shown in Numeric CTA 500dm responses on page 83 Make sure that your terminal is operating in full duplex mode rather than half duplex mode CTA 500dm On Line Guide P0873832 Issue 05 Troubleshooting 73 AT comman
40. he possibility of accidental damage to cords plugs jacks and the telephone equipment do not use sharp instruments during the assembly procedures Save these instructions CANADIAN AND US REGULATIONS NETWORK CONNECTION Canada United States This device complies with the requirements of Part 68 of the FCC Rules and Industry Canada CS03 Issue 8 for connection to the Host equipment Norstar or Companion equipment only and may not be connected directly to the Public Switched Telephone Network PSTN FCC registration number This equipment complies with Part 68 Rules and Regulations of the FCC for connection to Host equipment Norstar or Companion equipment and may not be connected directly to the Public Switched Telephone Network P0873832 Issue 05 CTA 500dm On Line Guide 78 Appendix PSTN The FCC registration number appears on a sticker affixed to the equipment For more regulatory information refer to Norstar Installation Guide that came with your system EMI EMC Note This device complies with Class A EMI requirements when connected to host equipment that meets Class A and Class B when connected to host equipment that meets Class B For more information about compliance refer to Norstar Installation Guide that came with your system Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment For Class A Host eq
41. indows Adding multiple CTA 500dm configurations 1 Click the Start button Choose Programs from the menu Choose CTA 500dm from the sub menu Choose CTA 500dm configurations Select the Configuration tab Choose settings for the required configuration Click OK Oy ge ee You now have another CTA 500dm configuration with different settings than the first one Make sure that you note the specific settings when you create the connection icons CTA 500dm On Line Guide P0873832 Issue 05 Configuration 17 Upgrading the CTA 500dm software CTA 500dm software upgrades are periodically made available through your Norstar distributor Contact your Norstar distributor for details about receiving software upgrades Use the CTA 500dm configuration utility to display current settings or to update software l 2 3 Click the Browse button When file information displays click Transmit Advanced connection settings can be defined using the setup wizard or the Enter Download State command Uninstalling the CTA 500dm 1 2 3 4 Open the Control Panel Open Modems Select the CTA 500dm configuration that you want to uninstall Click Remove Note You must select another modem for any remaining Dial Up Networking connections If you need to completely uninstall the CTA 500dm remove all CTA 500dm configurations and delete the CTA 500dm directory and program group P0873832 Issue 05 CTA 500dm On Line Guide
42. it s Immediately after this indication displays the device enters data mode DCD is asserted if amp C is 1 see Serial Interface Control Lines on page 56 for more details Note Data protocols that require the use of both B channels of the TCM have only a CONNECT 112000 or CONNECT 128 000 message not both since both calls will not be completed simultaneously NO CARRIER Appears when connection was not established due to an error or an abort P0873832 Issue 05 CTA 500dm On Line Guide 46 AT commands BUSY Appears when the connection was not completed due to detection of a busy indication in the network ERROR Appears when the command was issued while in the On line Command State ifa stored dial string was specified and the dial string was empty or if the CTA 500dm is out of sync and the network is unavailable Answer Command Result Codes The Answer Command A instructs the CTA 500dm to answer an incoming call immediately Successful completion of this command does not necessarily indicate the establishment of a rate adaptation call using both B channels but it refers to the establishment of the channel Any additional characters on the command line are ignored The Answer Command can be aborted by the reception of a single character if the character is received before the command is complete CONNECT rate When the call is answered the connect indication displays along with the rate of the conne
43. l mains adapters CAUTION Intended for use in a protected environment Use only a Nortel supplied or recommended mains power adapter marked as indicated below Mains Supply Output Rated Current Approval Markings Polarity Marking Input Voltage Voltage 240 V ac 9Vdc 0 6 A maximum CLASS II POWER SUPPLY cE 230 V ac 9Vdc 0 6 A maximum CLASS II POWER SUPPLY 6 cE 110 Vac 9Vdc 0 6 Amaximum CLASS 2 POWER SUPPLY e G Ws NRTL C or LISTED The c marking on the product indicates compliance with the EU Low Voltage Directive LVD and the Electromagnetic Compatibility Directive EMCD Important Safety Instructions Please Read Carefully When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury of persons including the following 1 Read and understand all instructions 2 Follow the warnings and instructions marked on the product 3 Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 4 Donotuse this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 5 Donotplace this product on an unstable cart stand or table The product may fall causing serious damage to the product
44. lected value is not recognized or is not supported CTA 500dm On Line Guide P0873832 Issue 05 AT commands 53 MP The following command is available for CTA 500dm versions that support MP MP command summary Command Description Value BO n set number of links 1 single channel used in MP bundle 2 both channels used default Rate Multiplier The Rate Multiplier Command BO value controls the number of links used when the CTA 500dm is operating in the MP mode A value of 1 indicates that a single link may be used A value of 2 indicates that two links may be used The default value is 2 Result Codes OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported CTI MUX Mode The CTI MUX mode command ATCT activates the ACCESS multiplexer functionality on the CTA 500dm Automatically issued when ACCESS TAPI is being installed on the PC using the CTA 500dm P0873832 Issue 05 CTA 500dm On Line Guide 54 AT commands Serial Interface This section describes the commands associated with the serial interface All values are saved as part of the CTA 500dm profile Serial Interface commands summary Command Description Value amp P2 n serial interface rate O autobauding 1 200 2 400 4 800 9 600 19 200 38 400 57 600 115 200 default amp P3 n serial interface parity O none default 1 odd 2 e
45. llowing table shows some suggested initialization strings In all examples Flow Control is set to hardware q3 and DTR Operation is set to hang up amp d2 Protocol Bearer service Rate kbit s Initialization string PPP data 64 q3 amp d2 a2 95 a98 0 a4 0 PPP data 56 q3 amp d2 a2 95 a98 0 a4 1 PPP audio 56 q3 amp d2 a2 95 a98 1 a4 1 MP 1 channel data 64 q3 amp d2 a2 96 BO 1 a98 0 a4 0 MP 2 channel speech 112 q amp d2 a2 96 BO 2 a9B 2 a4 1 P0873832 Issue 05 CTA 500dm On Line Guide 84 Appendix DB 25 and DB 9 signal summary The following tables show which DB 25 and DB 9 pins are used by the CTA 500dm and what the signals are used for by the CTA 500dm DB 25 connection DB 25 RS 232 CTA 500dm pin function function 1 Shield Shield 2 Transmitted Data TD 3 Received Data RD 4 Request to Send Ready for Receiving RTS 5 Clear to Send CTS 6 DCE Ready DSR 7 Signal Common GND 8 Received Line Signal Detector DCD 12 Secondary Received Line Signal Detector Data Signal Rate Selector DCE Source 13 Secondary Clear to Send 14 Secondary Transmitted Data 16 Secondary Received Data 18 Local Loopback 19 Secondary Request to Send 20 DTE Ready DTR 22 Ring Indicator RI 23 Data Signal Rate Selector DCE DTE Source 24 Transmitter Signal Element Timing DTE Source no
46. n O DSR is always on default Flow Control The Flow Control Command Qvalue sets the method of flow control on the interface between the CTA 500dm and the attached computer The following table shows the allowable values Value Use 0 disable flow control enable bidirectional XON XOFF software flow control not supported enable bidirectional RTS CTS hardware flow control default P0873832 Issue 05 CTA 500dm On Line Guide 58 AT commands Value Use 4 not supported Note XON XOFF flow control uses characters often referred to as control Q and control S Result Codes OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported CTA 500dm On Line Guide P0873832 Issue 05 AT commands 59 DCD Operation Result Codes amp Cvalue The DCD Operation Command sets the operation of the DCD pin The following table shows the allowable values Value Use 0 always on tracks connection default 2 always on except temporarily after a disconnect The DCD pin tracks the connection and asserts when the CTA 500dm has successfully completed a physical layer connection over one of the network B channels It does not indicate the successful negotiation of a rate adaptation protocol When the value 2 is selected and a connection has been broken DCD is turned of
47. n be enabled or disabled for incoming calls as well as outgoing calls MP requires two phone numbers for outgoing calls If the telephone numbers are the same only one number needs to be specified in the dial command If the telephone numbers are different the amp character must be used in the dial command see Dial Command on page 44 for more information When using MP the only supported authentication protocol is PAP The use of PAP is automatically detected by the CTA 500dm If any CTA 500dm On Line Guide P0873832 Issue 05 Appendix 81 other authentication protocol is selected the CTA 500dm will not be able to use MP and the call must be redialed using PPP Link Assumptions For PPP and MP it is assumed that the links are CRC 16 with Maximum Receive Units MRU less than 1750 bytes For MP it is assumed that call back is not required and that both links can be identically configured Bearer Capabilities The use of ISDN and digital networks allows a user to select a number of different bearer capabilities and data rates Using a bearer capability gives the network information about how it should treat the call In general data cannot be sent over one of the voice bearer capabilities 3 1 kHz audio and speech However in some cases especially on local calls it may be possible to support 56 kbit s and even 64 kbit s data rates over voice calls The CTA 500dm supports this capability To do this your ISP
48. nized and the previous value was 0 none Appears when the value is 1 and result codes are suppressed none Appears when the value is unrecognized and the previous value was 1 CTA 500dm On Line Guide P0873832 Issue 05 AT commands 41 Call Monitoring Result Code Selection Result Codes S registers The Call Monitoring Result Code Selection Command X value controls the format of result codes sent by the CTA 500dm in verbose mode during call setup See possible values in the following table Values 1 and 2 are identical since the CTA 500dm does not support dial tone detection Value Result Code Operation 0 connect result code no busy detection 1 connect rate result code no busy detection 2 connect rate result code no busy detection 3 connect rate result code busy detection 4 connect rate result code busy detection default OK Appears when the value is acceptable ERROR Appears when the value is unacceptable The S registers allow you to control CTA 500dm operation The registers are usually both read and write accessible The registers used vary with the application supported by the CTA 500dm All S registers are saved as part of a CTA 500dm profile S registers can appear as a group by using the amp V command see General on page 35 for more information S register commands summary Command Description Value Sn set value to S register depends
49. ong ac outlet P0873832 Issue 05 CTA 500dm On Line Guide 8 Installation and setup CAUTION Shock hazard For protection from shock hazards the CTA 500dm must receive power from an appre Class 2 power pack equipped with a au plug center positive connector with a rating of 9 V de at 0 6 A Note The approved power pack must be either CSA or C UL certified in Canada and either UL or NRTL listed in the United States Wall mounting the CTA 500dm 1 Tape the paper template supplied with the product to the wall allowing 12 5 cm 6 in clearance for connections to the CTA 500dm Insert the screws as indicated on the template Use 4 mm 8 screws leaving 6 mm 0 5 in of the screw exposed for mounting 3 Remove the template CTA 500dm bottom view 4 Mount the CTA 500dm onto the screws making sure to orient the connector ports so they are at the top of the CTA 500dm 5 Route the cables away from the CTA 500dm to avoid potential electromagnetic interference CTA 500dm On Line Guide P0873832 Issue 05 Installation and setup 9 Setting up the ICS Program the ICS for the CTA 500dm the same way that you program the ICS for a Norstar set You can program line access line pool codes and restrictions to apply to outgoing calls The CTA 500dm must be assigned to a digital line or to a digital line pool Refer to the Terminals and sets programming section of you
50. ould not be completed Display Saved Dial String The display Saved Dial String Command amp Z value returns the string stored in the specified location The OK indication is returned on a new line following the successful completion of the command If no location is specified a blank line is followed by the OK indication and the dial string in location 0 is returned Result Codes OK Appears following successful display of the stored dial string ERROR Appears when the location number was incorrectly specified P0873832 Issue 05 CTA 500dm On Line Guide 40 AT commands Verbose Control Result Codes The Verbose Control Command V value controls the indications sent by the CTA 500dm A value of 0 instructs the CTA 500dm to send only numeric indications A value of 1 instructs the CTA 500dm to send full indications The default value is 1 The numeric responses and indications are shown in Numeric CTA 500dm responses on page 83 OK Appears when the value is supported ERROR Appears when the selected value is unrecognized or is not supported Result Code Suppression Control Result Codes The Result Code Suppression Control Command QI value controls the transmission of result codes by the CTA 500dm Possible values are shown below Value Use 0 result codes sent default 1 result codes not sent OK Appears when the value is 0 ERROR Appears when the value is unrecog
51. ownload software version 3 unique identifier 4 capability string 6 CTI MUX mode query 9 PnP identification string amp Vn view stored parameters O all profiles default 1 stored dial strings A stored Caller ID Security list En set echo command O turn echo off 1 turn echo on default amp Zn save dial string locations 0 9 default 0 amp Zn display saved dial string locations 0 9 default 0 Vn verbose control O numeric indications 1 full indications default result code control O result codes are sent default 1 result codes are suppressed CTA 500dm On Line Guide P0873832 Issue 05 AT commands 67 Command Description Value Xn call mentioning result code selection O connect only connect rate only connect rate only connect rate and busy R ODN connect rate and busy default set value to S register query S register value depends on register number of rings until answer 0 255 default 1 S1 ring count read only 0 255 default 0 S2 escape character 0 127 default 43 128 255 disables escape sequence S3 S4 carriage return character line feed character 0 127 default 13 0 127 default 10 S5 back space character 0 127 default 8 S7 wait for connection 1 255 in seconds default 30 S10 S12 DCD drop tim
52. owse 4 Click on the Find Now button Method two 1 Click on the Start button Move the cursor to Programs Select Windows Explorer from the sub menu From the Tools menu select Map Network Drive SA ee ee Enter the Drive letter you want to use The default letter is the first available Drive Windows Explorer will display the CTA 500dm On Line Guide P0873832 Issue 05 Resource sharing 27 resource on the Dial Up Server under whichever Drive letter you select 6 Enter the Resource you want to connect to in the Path field The syntax is Computer Name Share Name Note Windows Explorer displays the new drive letter 7 Click OK P0873832 Issue 05 CTA 500dm On Line Guide 28 Resource sharing CTA 500dm On Line Guide P0873832 Issue 05 AT commands Use the following types of AT commands to communicate with your CTA 500dm e Profile commands e State commands e General commands e S registers commands e Call Control commands e TCM Ports Protocol Selection commands e MP commands e Serial Interface commands e Serial Interface Control Lines commands e Calling Line ID commands e Caller ID Security commands To use an AT command establish a HyperTerminal connection from the PC to the CTA 500dm Type the letters AT followed by the desired AT command For instance the AT amp V0 command queries all stored CTA 500dm parameters You can string several AT commands into a single entry for e
53. p PA n serial interface data 7 8 8 is default bits per character CTA 500dm On Line Guide P0873832 Issue 05 AT commands 69 Command Description Value amp P6 n serial interface stop bits per character O one stop bit default 1 one and one half stop bits 2 two stop bits Qn amp Cn serial interface flow control DCD operation O none 1 bidirectional XON XOFF 2 not supported 3 bidirectional RTS CTS default A not supported O always on 1 tracks connection default 2 always on except temporarily after disconnect amp Dn DTR operation O ignored default 1 enter command state 2 hang up and disable auto while DTR is down 3 hang up and reset port amp Rn CTS operation O CTS follows RTS 1 CTS is always on when on line default amp Sn DSR operation O DSR is always on default N1 n calling line ID delivery control O disabled default 1 enable concatenation format 2 enable tag and value format Q Sn calling line ID query select CLID security mode O disabled default 1 enable CLID screening mode 2 enable CLID blocking mode P0873832 Issue 05 CTA 500dm On Line Guide 70 AT commands Command Description Value A n add specified number to CLID security list D n remove specified number from CLID security list C clear all stored n
54. r computer before using the CTA 500dm 20 Click the Finish button Hasa biie FE Gave HapajiP aiit IF gaar ER FA F baye anagred nares mes ribis Jemi H oo a FF jee F heade coreprecnne F Use daad gaismsap or eede rebar pi E Se ee Configuring the CTA 500dm if not configured during installation L From the Windows Start button navigate to Programs Norstar CTA 500dm CTA 500dm Configuration The CTA 500dm Configuration Options dialog box is displayed Choose the appropriate settings for your installation CTA 500dm On Line Guide P0873832 Issue 05 Configuration 15 Configure CTA 500dm to access PP MP data calls 1 Double click on the My Computer icon on your desktop 2 Double click Dial Up Networking icon 3 Double click Make New Connection icon 4 When the Make New Connection window displays choose Norstar CTA 500dm modem from the pull down menu Make New Connection Type a name for the computer you are dialing Select a modem ZRA Norstar CTA500dm Configure Click the Configure button Click the Connection tab Click the Advanced button In the Advanced Connection Settings window type AT amp D1 in the Extra settings box oo ON P0873832 Issue 05 CTA 500dm On Line Guide 16 Configuration Advanced Connection Settings i Use Ear contra Jo Compress data aj USE Cellier prataca MGoulaton type 9 Click OK 10 Close all w
55. r Installer Guide for more information The CTA 500dm is a B2 channel device and must be assigned a B2 channel DN The following table shows the default directory number DN that is assigned to the CTA 500dm based on the physical set port that connects the CTA 500dm to the ICS Compact ICS Modular ICS ICS Port DefaultDN ICS Port DefaultDN 101 80 123 697 102 81 124 698 103 82 125 699 104 83 126 700 105 84 127 701 106 85 128 702 107 86 129 703 108 87 130 704 109 88 131 705 110 89 132 706 You can change the DN that is assigned to the CTA 500dm in the same way that you change a DN for a Norstar telephone Refer to ICS Installation Guide for more information Note If you use automatic telephone relocation set relocation to change the port used by a CTA 500dm you must power down the CTA 500dm before changing the connections If the CTA 500dm is not powered down programming information will be lost See JCS Installer Guide for more information about set relocation P0873832 Issue 05 CTA 500dm On Line Guide 10 Installation and setup Setting up the PC Each PC operating system requires a different set up Note Installation using another vendor s protocol stack packages will differ See the AT commands section of this document for information on configuring advanced operations on the CTA 500dm from your PC See the Appendix for a list of the DB 25 pins used by the
56. rio M9L 2X6 Canada For more information call 1 800 4NORTEL P0873832 Issue 05 CTA 500dm On Line Guide 80 Appendix Rate adaptation protocol specifications The CTA 500dm supports two rate adaptation protocols These protocols allow data leaving the computer to be properly carried over the network to another computer or LAN The CTA 500dm supports the following protocols e Point to Point Protocol e Multilink PPP Point to Point Protocol PPP is used when only a single channel is desired When using PPP for dial up connections any of the standard authentication protocols such as Password Authentication Protocol PAP and Challenge Handshake Authentication Protocol CHAP and any of the standard PPP compression protocols can be used The CTA 500dm automatically uses any of these protocols so there is no need to configure the CTA 500dm The CTA 500dm can also accept incoming calls when set to PPP operation Note PPP used by the CTA 500dm is asynchronous to synchronous conversion Multilink PPP MP is a protocol that is used to link multiple channels that use PPP When used with the CTA 500dm MP allows your computer to connect to the network using 1 or 2 channels However the link between the CTA 500dm and your computer uses only a single channel Because of this the CTA 500dm has to make certain Link Assumptions about the operation of the links and it negotiates link operation so that MP can be used MP ca
57. s OK Appears when the value is supported ERROR Appears the selected value is not recognized or is not supported P0873832 Issue 05 CTA 500dm On Line Guide 56 AT commands Set Stop Bits The Set Stop Bits Command amp P6 value sets the number of stop bits on the interface between the CTA 500dm and the attached computer The following table shows the supported values Value Use 0 one stop bit default 1 one and one half stop bits 2 two stop bits Result Codes OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported Serial Interface Control Lines Change the operation of the control lines on the serial interface by using AT commands CTA 500dm On Line Guide P0873832 Issue 05 AT commands 57 Serial Interface Control Lines commands summary Command Description Value Qn serial interface O none flow control bidirectional XON XOFF not supported bidirectional RTS CTS default not supported won gt amp Cn amp Dn DCD operation always on tracks connection default N OJA always on except temporarily after disconnect DTR operation ignored default O enter command state 2 hang up and disable auto while DTR is down 3 hang up and reset port amp Rn amp Sn CTS operation O CTS follows RTS 1 CTS is always on when on line default DSR operatio
58. s for example assertion of DTR if amp D is 2 or 3 If Calling Line Identification is available on an incoming call and is enabled a single indication is provided both with the first RING indication and when the RI signal is asserted The indication occurs in one of two formats The first is an additional string of numbers that appears with the RING indication For example if the calling number is 123 4567 the first RING P0873832 Issue 05 CTA 500dm On Line Guide 62 AT commands indication is modified to be RING 1234567 This is called the concatenated format The second format is a Tag Value pair where the only supported tag is NMBR The same example would return the string NMBR 1234567 on its own line after the first RING indication A query may be sent during ringing that returns the calling line ID information This feature is independent of the delivery enable feature Calling Line ID commands summary Command Description Value N1 n calling line ID O disabled default delivery control 1 enable concatenation format 2 enable tag and value format Q calling line ID query Calling Line ID Delivery Control The Calling Line ID Delivery Control Command N1 value controls whether calling line ID is delivered on incoming calls Value 0 the default disables calling line ID delivery Value 1 enables calling line ID delivery using the concatenated format Value 2 enables
59. s AT command dialing and configuration incoming call screening using calling line identification for security in field software upgrade for feature enhancement ICS call management feature support for example dialing restrictions station message detail recording ICS default configuration for simplified installation About this document The First time setup section has initial installation information The Installation and setup section has information on installing the CTA 500dm and configuring your PC and ICS The Configuration section has information on configuring the CTA 500dm and Norstar TAPI Service Provider The Installing Norstar TAPI SP section has information on setting up Norstar TAPI Service Provider The Resource sharing section shows how to configure PCs equipped with CTA 500dm to act as Dial Up Servers The AT commands section details the commands used to configure the CTA 500dm The Troubleshooting section assists you if you experience problems when using the CTA 500dm The Appendix provides important electromagnetic and radio frequency information CTA 500dm On Line Guide P0873832 Issue 05 First time setup This section guides you through the initial installation and setup of the CTA 500dm Installation is carried out from the Personal Productivity Suite CD ROM Use the steps listed below to complete the installation 1 Make the physical connections to the CTA 500dm See Jnstallation and
60. t s the access code and when applicable y for long distance where y represents the code to access a private network Dialing Properties Default Location Remove Canada 1 F 6 Click OK 7 Close all windows Installing Personal Call Manager The Personal Call Manager PCM application is supplied on the Norstar Personal Productivity Suite PPS CD ROM 1 From the PPS main screen select the Language and then the Installation option 2 After accepting the licensing terms and reading the TAPI requirements if displayed select the Install option 3 On the left hand side of the dialog box select Applications and then select PCM from the right hand side of the dialog box CTA 500dm On Line Guide P0873832 Issue 05 Installing Norstar TAPI SP 21 4 As the installation progresses choose the appropriate options and click the Next button as required 5 Once the Setup Complete window displays click the Finish button The program is installed and a PCM icon appears on the desktop 6 To access the program double click the PCM icon Using PCM for the first time When the PCM software is installed you need to choose a TAPI line to enable PCM to use a TAPI enabled device You can change the TAPI line at any time by choosing Dial Using from the Tools menu which calls up the Choose a TAPI line window 1 Double click on the PCM icon on the desktop The PCM program loads and the Choose A
61. tion against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment WARRANTY INFORMATION Do not attempt to repair this equipment If you experience trouble call or write for warranty and repair information Address for warranty and repairs in the United States Nortel Northern Telecom 640 Massman Drive Nashville TN 37210 USA For more information call 1 800 4NORTEL Address for warranty and repairs in Canada Nortel Northern Telecom 30 Norelco Drive Weston Onta
62. uipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules and ICES 003 Class A Canadian EMI requirements Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense For Class B Host equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 Class B Canadian EMI requirements Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CTA 500dm On Line Guide P0873832 Issue 05 Appendix 79 These limits are designed to provide reasonable protec
63. umbers amp V4 display stored numbers CTA 500dm On Line Guide P0873832 Issue 05 Troubleshooting Power problem There is no power to the CTA 500dm e Make sure that the power adapter is securely plugged into the CTA 500dm e Make sure that the power adapter is plugged into a live outlet There is power but the CTA 500dm cannot establish a link e Make sure that the TCM cable is connected e Check that the LED is on See CTA 500dm LED on page 82 for more information e Perform a device restart LED problem The LED is flashing quickly on power up e The CTA 500dm has lost its software and is waiting for a file transfer of new software See Configuration on page 11 for instructions on reloading the CTA 500dm software The software file is on the CTA 500dm installation disk The LED is flashing slowly and the Dial Command always returns ERROR e The CTA 500dm has lost its connection with the ICS Check the connection from the CTA 500dm to the ICS e Check that the ICS is working P0873832 Issue 05 CTA 500dm On Line Guide 72 Troubleshooting If the cable is faulty or the ICS is down the attached phone will also not work AT command problem The CTA 500dm does not respond to AT commands sent from your PC Make sure that your PC terminal or other DTE is configured correctly Check the DTE connection If the DTE is configured as a DCE you may need a null modem cable Check t
64. ven amp PA n serial interface data 7 8 8 is default bits per character amp P6 n serial interface stop O one stop bit default bits per character 1 one and one half stop bits 2 two stop bits Serial Interface Rate The Serial Interface Rate Command amp P2 value sets the rate of the interface between the CTA 500dm and the attached computer The permitted values are 0 1 200 2 400 4 800 9600 19 200 38 400 57 600 and 115 200 default for asynchronous operation CTA 500dm uses autobauding when the Value is 0 while the remaining values refer to the rate of transmission CTA 500dm On Line Guide P0873832 Issue 05 AT commands 55 Result Codes Set Parity Result Codes OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported The Set Parity Command amp P3 value sets the parity value of the interface between the CTA 500dm and the attached computer The following table shows the supported values Value Use 0 none default 1 odd 2 even OK Appears when the value is supported ERROR Appears when the selected value is not recognized or is not supported Set Data Bits Set Data Bits amp P4 value The Set Data Bits Command sets the number of data bits on the interface between the CTA 500dm and the attached computer The values 7 and 8 are permitted The default value is 8 data bits Result Code
65. vider TCP IP Transmission Control Protocol and Internet Protocol UART Universal asynchronous receiver transmitter CTA 500dm On Line Guide P0873832 Issue 05
66. xample AT amp VO S26 14 The individual AT commands within the string do not have to be separated by spaces AT amp VOS26 4 provides the same information as the separated string in the previous example P0873832 Issue 05 CTA 500dm On Line Guide 30 AT commands Profile A profile defines a CTA 500dm set up Each profile defines the rate adaptation protocol and the options used with that protocol the bearer capability and data rate of the next call dialed the bearer capabilities and acceptable data rates for inbound calls and the detailed operation of the serial interface port The profile does not include stored dial strings Three types of profiles are available e The factory default which is fixed e The user profile which is programmable by the user and is stored in non volatile memory e The active profile which is dynamic while the CTA 500dm is in operation It records changes made using AT commands When the CTA 500dm is powered down the active profile is lost unless it is saved as the user profile On power up the active profile is loaded from one of the saved profiles The factory profile is profile 0 and the user profile is profile 1 Profile commands summary Command Description Value amp Fn load active profile from factory profile O factory profile default 1 user profile Zn load active profile from stored profile O factory profile 1 user profile default

Nortel Networks CTA 500dm User's Manual

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