Nortel Networks CALLPILOT 555-7101-226 User's Manual
Contents
1. IRQ3 INT3 Onboard serial port B COM2 IRQ4 INT4 Onboard serial port A COM1 IRQ5 INTS Available IRQ6 INT6 Floppy disk drive controller IRQ7 INT7 Parallel port 1 LPT1 IRQ8 INT8 Real Time Clock IRQ9 INT9 Available IRQ10 INT10 Available IRQ11 INT11 Available IRQ12 INT12 PS 2 mouse IRQ13 INT13 Internal reserved Part 2 703t Server Hardware Installation 21 703t server description Standard 1 01 Interrupt APIC level Slot or device IRQ14 INT14 IDE controller IRQ15 INT15 Available 22 CallPilot November 2005 703t server description Network connectivity Introduction This section describes how the 703t server can be integrated into your network The integration depends on the type of switch you are using Refer to Sample network setup Meridian 1 on page 24 Sample network setup Succession 1000 on page 25 ATTENTION To secure the CallPilot server from unauthorized access ensure that the CallPilot network is inside your organization s firewall Part 2 703t Server Hardware Installation 23 703t server description Standard 1 01 Sample network setup Meridian 1 The Meridian 1 switch can be one of the following Option 11C or Option 11C Mini using fiber connections Option 51C Option 61C Options 81 and 81C The following diagram shows a CallPilot 703t server network setup with a Meridian 1 switch lt2. Customer LAN optional Modem lt gt Desktop lt gt Desktop lt gt Web enabled LY client PC Op client PC 1 administrative Eo L SSS Meridian 1 switch Web enabled administrative Router or Ethernet Switch optional G101626 24 CallPilot November 2005 703t server description Sample network setup Succession 1000 The following diagram shows a CallPilot 703t server network setup with a Succession 1000 system 2 Web enabled Desktop 12004 LI CallPilot 1 Internet RL administrative PC phonesets lt F Telephony LAN Customer LAN 10 100 1000Base T Internet Succession 1000 Router or Telephony Media Gateway Ethernet Expansion switch Gateway p C Line Card Modem optional CallPilot server DS 30x n Internet Telephony Gateway Line Card card E Succession 1000 Call Server Embedded LAN 10 100Base T TS Optivity Laptop Web enabled Telephony LI CallPilot Manager administrative amp 3 P ro Succession 1000 Media Gateway MGate Y G101636 Part 2 703t Server Hardware Installation 25 703t server description Standard 1 01 In the previous diagram the telephony LAN TLAN provides IP connectivity between the Succession 1000 system and the 12004 Internet phonesets The connection be
3. 53 Connecting the server to the ELAN 57 Connecting the server to the CLAN optional 59 Installing the Nortel Networks software feature key adapter 60 Connecting the server to power 62 Index 67 Part 2 703t Server Hardware Installation 9 Contents Standard 1 01 10 CallPilot Chapter 1 703t server description In this chapter Server features Slot assignments IRQ mapping table Network connectivity Supported peripheral devices 19 21 23 28 Part 2 703t Server Hardware Installation 703t server description Standard 1 01 Server features Introduction This section provides a general overview of the 703t server Server dimensions Height chassis only 42 cm 16 75 in with chassis feet 44 cm 17 5 in Width chassis only 21 5 cm 8 6 in with chassis feet 32 cm 12 7 in Depth distance from front to back 65 cm 26 in Clearance m front 25 cm 10 in m rear 12 5 cm 5 in m side 7 5 cm 3 in Note Additional side clearance is required for service m top 7 5 cm 3 in Weight of fully loaded system with m two SCSI hard drives six populated boards CD ROM drive floppy drive m tape drive approximately 22 kg 46 Ib 12 CallPilot November 2005 703t server description Front panel features The following diagram
4. An illustration of the software feature key embedded in the software feature key adapter is shown below Software feature key G101738 60 CallPilot November 2005 Installing the server and connecting the peripheral devices Requirements For installation you require a Phillips No 1 screwdriver To install the software feature key adapter 1 Ensure that there is no cable connected to the parallel port Note The parallel port is also known as the printer port or LPT1 It is located at the back of the server See the diagram on page 54 2 Plug the male end of the adapter into the parallel port 3 Tighten the connector screws What s next Continue with Connecting the server to power on page 62 Part 2 703t Server Hardware Installation 61 Installing the server and connecting the peripheral devices Standard 1 01 Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system A qualified electrician must implement the single point ground reference as required among the power outlets of the CallPilot server its associated peripherals and the power outlets of the switch Provide a sufficient number of properly grounded
5. Publication history November 2005 Standard 1 01 of the CallPilot Installation and Configuration Part 2 703t Server Hardware Installation is issued for general release October 2003 Standard 1 0 of the CallPilot Installation and Configuration Part 2 703t Server Hardware Installation is issued for general release Part 2 703t Server Hardware Installation 7 Publication history Standard 1 01 8 CallPilot Contents 1 703t server description 11 DENVER ICATULES uae vete DR e wait ueber ata 12 slot assignment zx deeds Ads EE IUE 19 IRQ mapping table 21 Network connectivity 23 Supported peripheral devices 28 2 Preinstallation requirements 31 Installation overview 32 Unpacking the 703t server 35 Removing the side cover 37 Inspecting the server interior 40 Replacing the side 42 Installing the chassis feet 44 3 Installing the server and connecting the peripheral devices 47 Installing the server viec BRI rk ER she 48 Preparing the modem 49 Connecting peripherals to the server
6. O 5 Place the 703t server in the chosen location see page 48 O 6 Set the DIP switches on the modem see page 51 O 7 Connect the 703t server and devices as follows Connect the monitor keyboard and mouse see page 53 O Connect the modem see page 55 Connect the 703t server to the ELAN hub see page 57 O ATTENTION If a hub is required or used it must be located at least 6 m 20 ft away from the 703t server This ensures compliance with EMC requirements Connect the 703t server to the CLAN hub optional see O page 59 ATTENTION If a hub is required or used it must be located at least 6 m 20 ft away from the 703t server This ensures compliance with EMC requirements Install the software feature key adapter see page 60 O Connect the power cords for all devices and then power O them up see page 62 8 Start the 703t server see page 64 O Part 2 703t Server Hardware Installation 33 Preinstallation requirements Standard 1 01 Conventions for warnings You may encounter the following types of warnings in this guide Do not ignore them A A ATTENTION DANGER Risk of electric shock Warns you of an immediate electrical hazard which 1f not avoided will result in shock serious injury or death WARNING Risk of personal injury Warns you of a situation in which you can be injured if instructions are not followed exactly as stated CAUTION Risk of data los
7. The following diagram shows the key components of the external modem including the location and required settings of the DIP switches RJ 11 DIP connection switches Serial cable Power RS 232 connection connection Switch positions OVE ED 123 G101445 50 CallPilot November 2005 Installing the server and connecting the peripheral devices To set the modem DIP switches Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the Change to column of the following table Note ON is down OFF is up DIP Default Change switch setting to Function 1 OFF OFF Data Terminal Ready DTR override OFF Normal DTR operations The computer must provide a DTR signal for the modem to accept commands If DTR is dropped the call is terminated ON The modem ignores DTR override 2 OFF OFF Verbal numeric result codes m OFF Verbal word results ON Numeric results 3 ON ON Result code display OFF Suppresses result codes ON Enables result codes 4 OFF OFF Command mode local echo suppression OFF Displays keyboard commands m ON Suppresses echo 5 ON ON Auto answer suppression OFF The modem answers on the first ring or later as specified in user defined nonvolatile memory NVRAM m ON Disables auto answer Par
8. holes in the chassis as follows m front foot The middle hole is towards the front of the chassis m back foot The middle hole is towards the back of the chassis 3 Place the server on its feet What s next Continue with the hardware installation For more information see Installation checklist on page 32 Part 2 703t Server Hardware Installation 45 Preinstallation requirements Standard 1 01 46 CallPilot Chapter 3 Installing the server and connecting the peripheral devices In this chapter Installing the server 48 Preparing the modem 49 Connecting peripherals to the server 53 Connecting the server to the ELAN 57 Connecting the server to the CLAN optional 59 Installing the Nortel Networks software feature key adapter 60 Connecting the server to power 62 Part 2 703t Server Hardware Installation 47 Installing the server and connecting the peripheral devices Standard 1 01 Installing the server Introduction Before you install the 703t server ensure that the chosen location meets the requirements identified on the Site inspection checklist provided in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 To install the server 1 Place the 703t server in its chosen location Note The server must be placed within 20 m 60 feet of the Meridian 1 switch or Succession 1000 system Note The DS30X cable that connects MPB96
9. server description Network requirements Appropriate networking equipment must be available for both the CLAN and ELAN The CLAN and ELAN must be properly configured for correct CallPilot operation To ensure correct configuration Nortel Networks recommends that you consult a network specialist ATTENTION For important considerations about using the ELAN in your network see About the ELAN in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 Remote access connectivity The RS 232 COMI connector on the rear of the 703t server provides the connection to an external dial up modem The modem allows administrators and technical support personnel to administer the 703t server from a remote location pcAnywhere is used to establish a remote access connection to the server Part 2 703t Server Hardware Installation 27 703t server description Standard 1 01 Supported peripheral devices Introduction This section identifies external devices that are supported by the 703t server The following table describes the supported peripheral devices Device Description Modem A 56 Kbps external modem NTRH9078 in North America only provides remote access to the 703t server The modem connects to the RS 232 COMI connector on the rear of the server Since the modem is an external device it requires its own AC power source referenced to the same ground as the 703t se
10. shows the 703t server s front panel features Reset button CD ROM Network LEDs i i Sleep mode o dE ET button not used eject Power button r EN button Status LEDs eee Tape drive USB connector sm P NO 00880 Air flow Floppy disk ig slots eject button a e Floppy disk drive A D Y i A bays Chassis intrusion detection switch not used o Air flow 4 slot G101759 Part 2 703t Server Hardware Installation 703t server description Standard 1 01 The table below describes the parts that are identified in the preceding diagram Part Function Reset button Triggers a hardware cold reset Do not use this button to perform a server restart Restart the server as described in Restarting the server in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 Network controller LEDs green Left 10 100Base T controller LED NIC1 10 100 MB ELAN for Meridian 1 Succession 1000 connection Right 10 100 1000Base T controller LED NIC2 1 GB CLAN for Customer LAN connection Sleep mode button Not used Power button Turns the server s power on or off Status LEDs Indicate when the server is powere
11. 1000Base T CLAN Ethernet connector HEN EH NIC2 1 GB H H 10 100Base T ELAN Ethernet connector CT NIC1 10 100 MB 6 H BEN STR PCI slots 4 d nEEE BEN 9 3 9 C 2 e FET Fr Serial port COM2 fj AEE not installed O 6101760 Note For more information see Slot assignments on page 19 16 CallPilot November 2005 703t server description The table below describes the parts that are identified in the preceding diagram Part Color AC power supply connector Not applicable 450 W non hot swap power supply USB connectors Not applicable PS 2 keyboard connector Purple PS 2 mouse connector Green COM serial port connector 9 pin Teal Parallel port connector 25 pin Pink Monitor connector 15 pin Blue 10 100 1000Base T CLAN network connector for Not applicable Customer LAN connection NIC2 1 GB Note For more information see LAN connectivity on page 26 10 100Base T ELAN network connector for Not applicable Meridian 1 Succession 1000 connection NIC1 10 100 MB Note For more information see LAN connectivity on page 26 PCI slots 6 Not applicable Four slots are 100 MHz 3 3 V 64 bit PCI slots Two slots are 33 MHz 5 V 32 bit PCI slots Note For more information see Slot assignments on page 19 COM2 serial port connector slot not installed Teal Part 2 703t S
12. 555 7101 226 CallPilot Installation and Configuration Part 2 703t Server Hardware Installation Product release 2 02 Standard 1 01 November 2005 NORTEL NETWORKS P0603578 CallPilot Installation and Configuration Part 2 703t Server Hardware Installation Publication number 555 7101 226 Product release 2 02 Document release Standard 1 01 Date November 2005 Copyright 2003 Nortel Networks All Rights Reserved Printed in Canada Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach This page and the following page are considered the title page and contain Nortel Networks and third party trademarks Nortel Networks the Nortel Networks logo the Globemark and Unified Networks BNR CallPilot DMS DMS 100 DMS 250 DMS MTX DMS S
13. 59 connector 17 connections establishing 62 power 62 dimensions 12 ELAN connection establishing 57 58 environmental specifications 18 feet installing 44 45 front panel description 13 15 hard drive bays 15 installing 48 interior inspection 40 40 41 IRQ assignments 21 LEDs 14 PCI slots 17 peripheral device connections diagram 62 peripheral devices connecting 53 power connection establishing 64 rear panel description 53 54 serial number 60 side cover removing 37 39 replacing 42 43 slot assignments 20 slot locations 16 starting 64 unpacking 35 side cover removing 37 39 replacing 42 43 single point grounding power requirement 64 slot assignments 20 slot locations 16 software feature key 60 software feature key adapter description 60 installing 61 specifications environmental 18 Succession 1000 CallPilot network setup 25 switches setting modem DIP 51 52 T telephony LAN See TLAN TLAN diagram 25 U unpacking 35 Part 2 703t Server Hardware Installation 69 Index Standard 1 01 W warnings conventions 34 70 CallPilot CallPilot Installation and Configuration Part 2 703t Server Hardware Installation Copyright 2003 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant The process of transmit
14. CP DPN Dualmode Helmsman IVR MAP Meridian Meridian 1 Meridian Link Meridian Mail Norstar SL 1 SL 100 Succession Supernode Symposium Telesis and Unity are trademarks of Nortel Networks 3COM is a trademark of 3Com Corporation ACCENT is a trademark of Accent Software International Ltd ADOBE is a trademark of Adobe Systems Incorporated AMDEK is a trademark of Amdek Corporation AT amp T is a trademark of American Telephone and Telegraph Corporation ATLAS is a trademark of Quantum Corporation ACCENT is a trademark of Accent Software International Ltd ATRIA is a trademark of Pure Atria Corporation BLACKBERRY is a trademark of Research in Motion Limited CASEWARE is a trademark of Caseware International Inc CONTINUUS is a trademark of Continuus Software Corporation CRYSTAL REPORTS is a trademark of Seagate Software Inc DEFINITY is a trademark of Avaya Inc DIALOGIC INTEL and VOICEBRIDGE are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries DIVX is a trademark of DivXNetworks Inc EUDORA is a trademark of Qualcomm eTrust and InoculatelT are trademarks of Computer Associates Think Inc DIRECTX EXCHANGE NET FRONTPAGE INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS DOS NETMEETING OUTLOOK POWERPOINT VISUAL STUDIO WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are
15. ar panel 2 Plug the other end into a wall receptacle or power bar To start the server 1 Press the server s power switch to start the server 2 Observe the Power On Self Test POST and initialization messages on the monitor When the following menu appears on the monitor choose the first option to start Windows NT OS Loader V4 00 select the operating system to start Windows NT Server Version 4 00 Windows NT Server Version 4 00 VGA mode 64 CallPilot November 2005 Installing the server and connecting the peripheral devices Use lt arrow up gt and lt arrow down gt to move the highlight to your choice Press Enter to choose Seconds until highlighted choice will be started automatically 5 The Windows NT startup sequence begins 4 Ensure that the Windows NT logon window appears on the monitor Note If the Windows NT logon window does not appear refer to CallPilot Installation and Configuration Part 5 703t Server Maintenance and Diagnostics 555 7101 227 for troubleshooting instructions What s next If Windows NT started successfully proceed with switch and server setup as described in the document for your switch a CallPilot Installation and Configuration Part 3 Succession 1000 System and CallPilot Server Configuration 555 7101 510 a CallPilot Installation and Configuration Part 3 Meridian I and CallPilot Server Configuration 555 7101 222 Part 2 703t Server Hardware Ins
16. boards to MGate cards is 20 m 60 feet long This allows the server to be placed in a different room from the Meridian 1 switch or Succession 1000 system 2 Connect peripheral devices as described in the remainder of this chapter 48 CallPilot November 2005 Installing the server and connecting the peripheral devices Preparing the modem Introduction You require a modem to support remote dial up access to the CallPilot server The modem also enables Nortel Networks technical support to connect to your CallPilot server for troubleshooting purposes Nortel Networks connects to your server only when you request technical assistance Required equipment To install the modem you need the following equipment an analog external modem that includes an RJ 11 analog phone cord a power adapter cord US Robotics 56 Kbps modem NTRH9078 North America only a 25 pin male to 9 pin female shielded serial cable for your modem A0841984 an analog line jack m tweezers or a screwdriver small enough to use to adjust DIP switches Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot Server Note This section applies only to the US Robotics 33 6 or 56 Kbps external Sportster modem If your modem is different refer to the documentation for your modem Part 2 703t Server Hardware Installation 49 Installing the server and connecting the peripheral devices Standard 1 01
17. ccession 1000 25 dimensions 703t server 12 DIP switches setting modem 51 52 dongle 60 E ELAN connecting server to 57 58 Embedded LAN See ELAN environmental specifications 703t server 18 Ethernet hub 28 F fax modem diagram 50 required equipment 49 front panel description 13 15 H hard drive bays 15 interior inspecting server 40 41 IRQ assignments 703t server 21 K keyboard connecting to the server 55 description 29 L LAN connections description 26 27 LEDs network controller 14 system status 14 M Meridian 1 CallPilot server network setup 24 modem 28 connecting to the server 55 description 28 diagram 50 DIP switches description 49 50 DIP switches setting 51 52 required equipment 49 monitor connecting to the server 55 description 29 mouse connecting to the server 55 description 28 29 N network controllers 26 27 protocols 26 27 setup CallPilot Meridian 1 24 Succession 1000 25 68 CallPilot November 2005 Index P part numbers keyboard 29 modem 28 monitor 29 mouse 28 29 PCI slots 17 peripheral devices 28 connecting to the server 53 keyboard 29 modem 28 monitor 29 mouse 28 29 power connecting server to 64 grounding requirement 64 protocols supported network 26 27 R rear panel description 16 17 53 54 remote access connectivity 27 RS 232 connection 27 S serial number 60 server CLAN connection establishing
18. d up and the disk drives are active Left hard drive activity LED not used Center power sleep LED green Right status LED bi color indicates whether the server is functioning properly or whether a hardware event has occurred USB connector For future use Floppy disk eject Ejects the floppy disk button Floppy drive Drive for 3 1 2 inch diskettes 14 CallPilot November 2005 703t server description Part Function IDE CD ROM drive 5 25 in Enables you to use the CallPilot software and documentation CD ROMs CD drive eject button Opens the CD ROM drawer Push the button again to close the drawer Backup tape drive Allows backup of hard drive data Hard drive 1 10 000 rpm hard drive Hard drive 2 10 000 rpm hard drive Drive bay Vacant Drive bay Vacant Drive bay Vacant Air flow slot Must remain empty for proper system cooling Part 2 703t Server Hardware Installation 15 703t server description Standard 1 01 Rear panel diagram The following diagram shows the 703t server s rear panel features O PS 2 mouse connector 0 USB connectors E seas BEN BEEBE PS 2 keyboard connector ic Bus HE Serial port COM1 Li LO Parallel port un Monitor connector Bua 10 100
19. e Installation 35 Preinstallation requirements Standard 1 01 5 Save all packing materials and cartons in case you must return any equipment to the carrier What s next Remove the server cover so that you can inspect the interior of the server See Removing the side cover on page 37 36 CallPilot November 2005 Preinstallation requirements Removing the side cover Introduction This section describes how to remove the server s side cover so that you can work with the interior components The side cover is on the server s left side when the front of the server is facing you To remove the side panel WARNING Risk of personal injury Be careful when you handle the sharp edges of the side panel and chassis to prevent personal injury CAUTION Risk of equipment damage m Use an ESD wrist strap to protect static sensitive components m Place the server on its side to prevent the server from accidentally falling over This provides greater stability If you attempt to work with the server in its standing position it may tip over when you work with the interior components Part 2 703t Server Hardware Installation 37 Preinstallation requirements Standard 1 01 The following diagram shows how to remove the side panel See the instructions for removal below p j G101761 1 Place the server on its side on your working surface 2 Turn the two
20. e slot locations see Rear panel diagram on page 16 Do one of the following IF THEN you observe contact your Nortel Networks technical any damage support representative components have secure them Then replace the server become loose cover and proceed with the hardware installation Refer to the procedures in Cal Pilot Installation and Configuration Part 5 703t Server Maintenance and Diagnostics 555 7101 227 40 CallPilot November 2005 Preinstallation requirements IF THEN you are satisfied that the replace the server cover 703t server has arrived at For instructions see Replacing the side your site undamaged cover on page 42 Part 2 703t Server Hardware Installation 41 Preinstallation requirements Standard 1 01 Replacing the side cover Introduction When you are satisfied that the server was not damaged during shipment reinstall the side cover To replace the side cover CAUTION A Risk of equipment damage Ensure that there are no tools or loose parts inside the server chassis before replacing the side cover 1 Align the right edge of the server s side cover with the inside ledge at the front of the server Ensure that the cover lays flat along the side of the server Insert the tabs along the top and bottom edges of the server s cover inside the slots along the top and bottom of the server 4 Push the cover towards the front of the server until the tabs f
21. erver Hardware Installation 703t server description Standard 1 01 Environmental specifications Environmental condition Specification Operating temperature 10 C to 35 C 50 F to 95 F Maximum rate of change must not exceed 10 C 50 F per hour Non operating storage temperature 40 C to 70 C 40 F to 158 F Non operating humidity 95 non condensing at 30 C 86 F Altitude 1829 m 6000 ft Electrostatic discharge 15 kV or more Acoustic noise 50 dBA in a typical office ambient temperature 18 C to 25 C 64 4 F to 77 F Operating shock No errors with a half sine wave shock of 2G with 1 millisecond duration Handling drop Operational after a free fall from 45 cm to 60 cm 18 in to 24 in depending on weight 18 CallPilot November 2005 703t server description Slot assignments Introduction The slot assignment tables show m the physical location of boards inside the server relative to other boards m the order in which boards are installed for example board 1 2 3 and so on m how the boards are represented in CallPilot Manager applications that is on the Maintenance Administration page the maximum capacity for each switch connectivity Note Your server may vary depending on what was ordered from Nortel Networks therefore your server may not have all of the slots populated Part 2 703t Server Hardware Ins
22. irmly engage in the chassis Note When correctly engaged the cover clicks into place 5 Tighten the two thumbscrews on the back of the server 42 CallPilot November 2005 Preinstallation requirements The following diagram shows how to 1 align the tabs 2 engage the cover and 3 tighten the thumbscrews SY bottom slots in chassis G101762 What s next If you want to install the chassis feet on the bottom of the server continue with Installing the chassis feet on page 44 Otherwise continue with the hardware installation For more information see Installation checklist on page 32 Part 2 703t Server Hardware Installation 43 Preinstallation requirements Standard 1 01 Installing the chassis feet Introduction You can install feet on the bottom of the server The feet stabilize the server and will help prevent the server from accidentally falling over on its side To install the chassis feet Towards back of SS WE Towards front of server G101782 44 CallPilot November 2005 Preinstallation requirements 1 Ensure that the server is laying on its side supported to give the server bottom four to five inches clearance above the work surface 2 Attach the feet as shown in the preceding diagram Use four screws to attach each foot to the chassis The holes in the feet line up with only one set of
23. n and Maintenance Overview 555 7101 210 ATTENTION If a hub is required or used it must be located at least 6 m 20 ft away from the 703t server This ensures compliance with EMC requirements To connect the server to the ELAN 1 Locate the ELAN Ethernet connector on the back of the server Note The ELAN connector is labeled as NIC1 10 100 MB For the connector location see the diagram on page 54 2 Connect an RJ 45 network cable from the ELAN hub to the server s ELAN connector Note The ELAN hub is optional if you use a cross over network cable to make a direct point to point connection from the server to the switch However if you choose to establish a direct point to point ELAN connection no other device can connect to the ELAN Part 2 703t Server Hardware Installation 57 Installing the server and connecting the peripheral devices Standard 1 01 3 At the switch connect the ELAN network cable to an MAU Ethernet transceiver Then complete the connection from the transceiver to the switch DANGER Risk of fire hazard The NTRH9069 MAU is not suitable for installation in ducts plenums or other spaces used for environmental air Do not install it above a false ceiling or below a raised floor unless it can be confirmed that these spaces are not used to convey environmental air What s next IF the server will THEN be connected to a CLAN continue with page 59 not be connected to a CLAN co
24. n overview Introduction This section provides an overview of the steps required to install the 703t server and peripheral devices For detailed instructions see Chapter 3 Installing the server and connecting the peripheral devices When you are finished continue with the switch and server setup as described in the document for your switch CallPilot Installation and Configuration Part 3 Succession 1000 System and CallPilot Server Configuration 555 7101 510 CallPilot Installation and Configuration Part 3 Meridian I and CallPilot Server Configuration 555 7101 222 Installation checklist Step Description Check 1 Ensure that you have reviewed the Installing CallPilot section in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 and completed stage 1 of the Installation checklist O Unpack the server and ensure you have all the items you need see page 35 Complete the following checklists that are provided in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 m CallPilot software media and documentation checklist CallPilot server hardware checklist Remove the server cover and inspect the interior see pages 37 and 40 32 CallPilot November 2005 Preinstallation requirements Step Description Check 4 Replace the server cover
25. ntinue with installing the software feature key adapter dongle See page 60 58 CallPilot November 2005 Installing the server and connecting the peripheral devices Connecting the server to the CLAN optional Introduction This section provides instructions to connect the server to the Customer LAN CLAN Note The CLAN connection is optional However connection to a CLAN is required for support of desktop and web messaging users or administration by means of a web enabled PC ATTENTION If a hub is required or used it must be located at least 6 m 20 ft away from the 703t server This ensures compliance with EMC requirements To connect the server to the CLAN 1 Locate the CLAN connector on the back of the server Note The CLAN connector is labeled as NIC2 1GB For the connector location see the diagram on page 54 2 Connect an RJ 45 network cable from the CLAN hub to the CLAN connector What s next Continue with Installing the Nortel Networks software feature key adapter on page 60 Part 2 703t Server Hardware Installation 59 Installing the server and connecting the peripheral devices Standard 1 01 Installing the Nortel Networks software feature key adapter Introduction The software feature key is a security device that stores the unique serial number of the server The feature key is embedded in the Nortel Networks software feature key adapter which plugs into the parallel port
26. power outlets or power bars for all equipment 62 CallPilot November 2005 Installing the server and connecting the peripheral devices Before you connect the server to the power source review the following diagram and the warning that follows to ensure that all peripheral hardware devices are in place CallPilot server Mouse Keyboard AC power 22 Monitor 3 3 ELAN hub M1 or Succession 1000 only AC power AC power CLAN hub optional AC power AC power Source G101637 Part 2 703t Server Hardware Installation 63 Installing the server and connecting the peripheral devices Standard 1 01 WARNING Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the CallPilot server and its peripheral devices to the same single point ground reference as the one used by the Meridian 1 switch or Succession 1000 system with MGate cards connected to the CallPilot server If this requirement is not met power transients can cause personal injury hardware failure or both For more information on single point grounding requirements refer to the discussion of safety guidelines in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview NTP 555 7101 210 To connect the server to power 1 Plug the servers AC power cord into the server s re
27. rver and the switch to which it is connected Ethernet hub A 10Base T Ethernet hub provides the ELAN connection between the 703t server and the Meridian 1 switch or Succession 1000 system The customer can supply a hub from third party vendors or purchase the 3Com 10Base T Ethernet hub NTRH9017 from Nortel Networks Since the hub is an external device it requires an AC power source referenced to the same ground as the 703t server and the switch to which it is connected ATTENTION If a hub is required or used it must be located at least 6 m 20 ft away from the 703t server This ensures compliance with EMC requirements 28 CallPilot November 2005 703t server description Device Description Monitor keyboard m 15 in monitor NTRH9011 and mouse Since the monitor is an external device it requires its own AC power source referenced to the same ground as the 703t server and the switch to which it is connected Keyboard NTRH9013 Mouse NTRH9014 Part 2 703t Server Hardware Installation 29 703t server description Standard 1 01 30 CallPilot Chapter 2 Preinstallation requirements In this chapter Installation overview 32 Unpacking the 703t server 35 Removing the side cover 37 Inspecting the server interior 40 Replacing the side cover 42 Installing the chassis feet 44 Part 2 703t Server Hardware Installation 31 Preinstallation requirements Standard 1 01 Installatio
28. s or equipment damage Alerts you to situations where data can be lost or damaged equipment can be damaged actions can result in service interruption and productive time can be lost Provides information that is essential to the completion of a task 34 CallPilot November 2005 Preinstallation requirements Unpacking the 703t server Introduction Follow this procedure to unpack the server and peripherals WARNING A Risk of personal injury The 703t CallPilot server weighs approximately 22 kg 46 Ib as shipped from manufacturing If necessary and to prevent personal injury ask someone to help you unpack and position the server To unpack the equipment ATTENTION As you unpack each item check it off against the packing list as well as against the following checklists provided in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 a CallPilot software media and documentation checklist CallPilot server hardware checklist 1 Carefully open the cardboard carton containing the server Remove the server from the carton and set it on the floor Carefully open the cartons containing the monitor keyboard mouse modem and ELAN hub if supplied and set the peripherals aside 4 Putall manuals CD ROMS operating system disks any disks for peripherals and the Windows NT emergency repair disk in a safe place Part 2 703t Server Hardwar
29. stalling the server and connecting the peripheral devices Standard 1 01 The diagram below shows the connectors for the power cord and the peripheral devices on the 703t server ro O yw Power connector WS PS 2 mouse connector USB connectors not used PS 2 keyboard connector Serial port COM1 ER a Y Parallel port Monitor connector 10 100 1000Base T CLAN Ethernet connector 2 NIC2 1 GB m 10 100Base T HA ELAN Ethernet connector NIC1 10 100 MB i e e Co PCI slots VO Serial port COM2 not installed lt gt MAA AAA O G101760 54 CallPilot November 2005 Installing the server and connecting the peripheral devices To connect the mouse keyboard and monitor to the server 1 Place the monitor keyboard and mouse in the same location as the server Plug the keyboard and mouse into the appropriate PS 2 connectors on the chassis rear panel See the diagram on page 54 Plug in the monitor connector Tighten the screws on the connector Connect the power cord to the monitor and plug the other end into a wall receptacle or power bar Turn on the monitor To connect the modem to the server Ensure that the modem s AC power cord is not plugged in Connec
30. t 2 703t Server Hardware Installation 51 Installing the server and connecting the peripheral devices Standard 1 01 DIP switch Default setting Change to Function 6 OFF OFF Carrier Detect CD override OFF The modem sends a CD signal when it connects with another modem it drops the CD on disconnect ON CD is always ON override OFF OFF Power on and ATZ reset software defaults OFF Loads Y or Y1 configuration from NVRAM ON Loads amp F0 Generic template from read only memory ROM ON ON AT command set recognition OFF Disables command recognition dumb mode ON Enables recognition smart mode What s next Continue with Connecting peripherals to the server on page 53 52 CallPilot November 2005 Installing the server and connecting the peripheral devices Connecting peripherals to the server Introduction This section describes how to connect the monitor keyboard mouse and modem to the server Rear panel The peripheral device connection panel at the back of the server provides a legend that shows the symbol for each peripheral device and which connector to use CAUTION A Risk of system failure You can install or use only Nortel Networks approved peripheral devices on your server Installation or use of unapproved peripheral devices can result in system failure Part 2 703t Server Hardware Installation 53 In
31. t the large 25 pin male connector to the back of the modem Tighten the connector screws Connect the 9 pin female connector to COM1 port at the rear of the server Tighten the connector screws Connect one end of the telephone cable to the modem RJ 11 jack labeled LINE Connect the other end of the telephone cable to the RJ 11 jack in the wall Connect the power cord to the modem and plug the other end into a wall receptacle or power bar Turn on the modem What s next Continue with Connecting the server to the ELAN on page 57 Part 2 703t Server Hardware Installation 55 Installing the server and connecting the peripheral devices Standard 1 01 Connect the server to the ELAN and CLAN hubs if applicable IF the server will THEN be connected to the ELAN continue with page 57 be connected only to a CLAN continue with page 59 not be connected to either the ELAN or CLAN continue with installing the software feature key adapter dongle See page 60 56 CallPilot November 2005 Installing the server and connecting the peripheral devices Connecting the server to the ELAN Introduction Connect the CallPilot server to the Meridian 1 switch or Succession 1000 system using the Embedded LAN ELAN ATTENTION For important considerations about using the ELAN in your network see About the ELAN in CallPilot Installation and Configuration Part 1 Installatio
32. tallation 19 703t server description Standard 1 01 Slot definition and numbering In the following table the term slot refers to the available slot openings in the chassis not the PCI connectors inside the server The slots are numbered from the bottom of the server to the top Slot 1 is the bottom slot in the chassis when the chassis is standing upright CallPilot assigned Slot number board label Description Slot 7 Not used Not used PCI slot 6 BRDO6 RAID card full length PCI slot 5 BRDOS5 Not used full length PCI slot 4 BRD04 MPB96 board full length PCI slot 3 BRDO3 Not used full length PCI slot 2 BRDO2 Not used full length PCI slot 1 BRDO1 Not used full length a In CallPilot Manager applications the CallPilot assigned board label may appear This label corresponds to the slot number For example BRDO1 refers to the board in slot 1 20 CallPilot November 2005 703t server description IRQ mapping table The following table lists the assignments for each Interrupt Request IRQ You do not need this information for installation but it may be useful for troubleshooting Interrupt 1 0 APIC level Slot or device INTR INTO Processor interrupt IRQO INT2 Timer from PIIX4 IRQ1 INT1 PS 2 keyboard controller IRQ2 Not Internal reserved applicable Note IRQ2 is actually shared with IRQ9 as a cascade interrupt to support IRQs 8 15
33. tallation 65 Installing the server and connecting the peripheral devices Standard 1 01 66 CallPilot Index Numerics 703t server CLAN connection establishing 59 connector 17 connections establishing 62 power 62 dimensions 12 ELAN connection establishing 57 58 environmental specifications 18 feet installing 44 45 front panel description 13 15 hard drive bays 15 installing 48 interior inspection 40 41 IRQ assignments 21 LEDs 14 PCI slots 17 peripheral device connections diagram 62 peripheral devices connecting 53 power connection establishing 64 rear panel description 53 54 side cover removing 37 39 replacing 42 43 slot assignments 20 slot locations 16 starting 64 unpacking 35 A adapter software feature key 60 board labels CallPilot Manager 20 C checklist installation 32 33 CLAN connecting server to 59 server connector 17 COMI connection description 27 connectivity CLAN 26 ELAN 26 remote access 27 Customer LAN See CLAN D DC power input 55 devices peripheral 28 keyboard 29 modem 28 monitor 29 mouse 28 29 diagrams CallPilot network connections Meridian 1 24 Part 2 703t Server Hardware Installation 67 Index Standard 1 01 Succession 1000 25 front panel 13 modem 50 rear panel 16 54 server connections peripheral devices 62 server feet installing 44 side cover removing 38 replacing 43 software feature key adapter 60 TLAN Su
34. thumbscrews on the back of the server counter clockwise to loosen them Note The thumbscrews are not removable Note If a removable screw is present remove it This screw secures the cover to the server during shipping 3 Place your fingertips in the depression on the side cover and then as you apply pressure pull the cover approximately 2 5 cm 1 in away from the front of the server until it stops 38 CallPilot November 2005 Preinstallation requirements 4 Use one hand to pull the top edge of the cover away from the server to disengage the top row of tabs on the cover from the notches in the chassis 5 Use both hands to lift the cover upward to disengage the bottom row of tabs from the notches in the chassis Set the cover aside Continue with Inspecting the server interior on page 40 Part 2 703t Server Hardware Installation 39 Preinstallation requirements Standard 1 01 Inspecting the server interior Introduction Before you install the server you should perform a visual inspection for loose components foreign matter or shipping damage inside the server CAUTION A Risk of equipment damage When working with interior components use an ESD wrist strap to protect static sensitive components To inspect the server interior 1 Ensure that all the cards are fully seated on the baseboard 2 Check for any loose wires or foreign objects such as loose screws inside the chassis Review th
35. ting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Publication number 555 7101 226 Product release 2 02 Document release Standard 1 01 Date November 2005 Printed in Canada NORTEL NETWORKS
36. trademarks of Novell Inc HITACHI is a trademark of Hitachi Limited LOGITECH is a trademark of Logitech Inc LUCENT is a trademark of Lucent Technologies Inc MATRA is a trademark of Matra Hachette MCAFFEE and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NET2PHONE is a trademark of Net2Phone Inc NETOPIA is a trademark of Netopia Inc NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation POWERQUEST is a trademark of PowerQuest Corporation PROMARK and RHOBOT are trademarks of DMI Promark Inc RADISYS is a trademark of Radisys Corporation ROLM is a trademark of Siemens ROLM Communications Inc SLR4 SLR5 and TANDBERG are trademarks of Tandberg Data ASA SONY is a trademark of Sony Corporation SYBASE is a trademark of Sybase Inc TEAC is a trademark of TEAC Corporation UNIX is a trademark of X Open Company Limited US ROBOTICS the US ROBOTICS logo and SPORTSTER are trademarks of US Robotics WINAMP is a trademark of Nullsoft Inc WINRUNNER is a trademark of Mercury Interactive Corporation WINZIP is a trademark of Nico Mark Computing Inc XEON is a trademark of Intel Inc Part 2 703t Server Hardware Installation Publication history Standard 1 01 6 CallPilot November 2005 Publication history
37. tween the Call Server and Media Gateway can be point to point or it can be through the LAN if the system is installed in a distributed data network For information about the Succession 1000 system and 12004 Internet phoneset bandwidth and network requirements refer to the Succession 1000 Planning and Installation Guide NTP 553 3023 210 Switch connectivity For more details about how the 703t server and switch connection is established refer to the switch and server setup document for your switch a CallPilot Installation and Configuration Part 3 Succession 1000 System and CallPilot Server Configuration 555 7101 510 a CallPilot Installation and Configuration Part 3 Meridian I and CallPilot Server Configuration 555 7101 222 LAN connectivity The 703t server contains two Ethernet controllers on the motherboard that provide the following 10 100Base T Ethernet network connectivity to the ELAN For information about the ELAN s purpose and requirements see About the ELAN in CallPilot Installation and Configuration Part 1 Installation and Maintenance Overview 555 7101 210 10 100 1000Base T Ethernet connectivity to the CLAN The CLAN is an optional connection that provides data connectivity among desktop and web messaging clients administrative PCs and the CallPilot server See Rear panel diagram on page 16 to identify the location of network interface connectors 26 CallPilot November 2005 703t
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