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Nordic Star Products MFC-3420C User's Manual

Contents

1. 1 10 external telephone 1 9 Consumable items S 8 I 1 INDEX Control panel overview 1 2 Copy brightness n s 10 10 color adjustment 10 16 CONTASI cceceeeeeeeeee 10 15 default settings 10 15 Enlarge Reduce 10 5 enter Copy mode 10 1 KOY Sa 10 4 multiple 10 2 Out of Memory 10 3 Page Layout 0 10 13 DADE ainia pieces 10 8 Quality Key iaccccaccteten 10 6 quality setting 10 15 SINO inercia iii 10 2 Sort ADF only 10 12 temporary settings 10 4 USING ADP ssposiaimiazs 10 2 Cordless phone 5 8 Credit Card Numbers 7 5 Custom telephone features on a single line 1 15 13 9 Date and Time 068 4 1 Delayed Batch Transmission e einer can eran eet anne 6 15 Delayed Fax ccceeeees 6 14 Dialling a pause areicstaecibdan cialis 7 6 access codes and credit card numbers 55 7 5 automatic fax redial 6 8 automatic transmission 6 4 CLOUDS sas acid 6 12 manual c occcocccncncncncccnnnnnnns 6 1 Search nessa id 6 2 Speed DIal vii 6 2 Dual ACCESS ccccceceeeeeees 6 9 lope atest ote et pee er 1 8 Envelopes 00008 2 5 2 7 Error messages on LCD 13 1 Check Paper c 13 1 Comm EMO orando 13 1 Ink Empty cooooc
2. English A The factory settings are shown in Bold Turn on this function if the machine is connected to PABX private automatic Branch Exchange Selects the phone line type Allows you to change the LCD Language for your country Allows you to change the LCD Language for your country Stop Exit ON SCREEN PROGRAMMING 3 12 Getting started Initial Setup Setting the Date and Time Your machine displays the date and time and if you set up the Station ID it prints on every fax you send If there is a power failure you may have to reset the date and time All other settings will not be affected Press Menu Set 0 2 2 Enter the last two digits of the year Press Menu Set 3 Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October 4 Enter two digits for the day Press Menu Set For example enter 06 for 6th 5 Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M 6 Press Stop Exit The LCD now shows the date and time whenever the machine is in Fax mode 4 1 GETTING STARTED Setting the Station ID You should store your name or company name and fax number on all fax pages that you send It is important that you enter the fax number in the internationally standardised format e in accordance with the following strict sequence E The plus character by pressing key E Your Country Code
3. 11 13 Using PhotoCapture Center from your PC 11 14 Using PhotoCapture Center for scanning documen AAA noe AP 11 14 xiv Important information ssssassnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 12 1 For your Safety cooccoooccccooonccccconccnnnononancnonnnnnononnnnonanannos 12 1 IT power system For Norway ONlY occccccooocooo 12 1 LAN connection occoooccncccncnncncccnnnncnononanonnncnnnnonanonannnos 12 1 International Enerey Star Compliance JA 12 1 Important safety instructiONS ccoooncccconnnncnoncnonannnnos 12 2 TrademMarkKks coocconnccccccconcononconnnnnnnonnnononononenannonanennnnos 12 4 Troubleshooting and routine maintenance 00000 13 1 TSOUDIS SOONG cae ccatccedutecatenteescetsvaderacenmdvunaneimdeacaonudeses 13 1 Error messages ooccccocccconoccnonccnnnncnanccnannonannonanccnancnnas 13 1 DOCUMENT JAMS seere tare 13 4 Document is jammed in the top of Me ADE O cesen a E 13 4 Document is jammed inside the ADF unit 13 4 Printer jam or paper JaM cc occccnccccnccccncnccncnnonaninnnnnos 13 5 Paper is jammed inside the front of MEMANG edsa 13 5 Paper is jammed inside the paper tray 13 6 Paper is jammed inside the machine 13 7 If you are having difficulty with your machine 13 8 How to improve print quality oocccoocncoocnnoononooomoo 13 12 Cleaning the print head occcccccoccnccccnnccncncc
4. o 6 7 Fax Tel mode answering at extension DNONGS rss 5 7 double ringing voice calls O O E E 5 4 F T Ring Time 000 5 4 Fax Receive Code 5 7 receiving TAXES ecee eee 5 7 Ring Delay ooccccccncccccccccoo 5 3 Telephone Answer Code 5 7 INDEX l 2 Gray scale S 4 S 5 Groups for Broadcasting 7 3 HELP display messages 3 1 navigation keys 3 2 Help stan 9 3 Ink cartridges checking ink volume 13 15 replacing noir dis 13 21 Ink Dot Counter 13 21 Jams ONNA oooccoccccnccnnnonnnn co 13 4 cl A 13 4 LCD liquid crystal display e ete 3 1 3 2 Maintenance routine 13 19 Manual GIANG eirtr 6 1 CA 5 1 transmission ooccocccncccnn 6 5 Memory Storage 3 1 Menu Selection Table 3 1 Mode entering CODY xsd cevshioectusstencecnageds 10 1 POU EE we nna tepid et E EE 6 1 DCG ara 1 3 Multi line connections PBX iaa 1 15 l 3 INDEX Options key copying Brightness oocccoccccncccnoo 10 10 Paper Size c cooccccncccccocncoo 10 9 Paper Type nesnese 10 8 PABX js 1 15 4 4 4 5 Pape ni nus 2 4 S 2 capacity coins 2 5 size of original 2 1 A ante mete acecteatdeused 4 7 Phone line CONNECTIONS c000ee 1 12 difficulties 13 9 multi line PBX 1 15 PhotoCapture Center CompactFl
5. Press the Menu numbers ex Press 1 2 for Paper Type _y y Stop Exit to to Select amp Set Select amp Set accept exit Menu Descriptions Page Selections 5 LAN 2 Setup Misc 1 Ethernet Selects Ethernet link See MFC 3820CN B F mode Network only B I User s Continued _ Guide on the CD ROM 2 Time Zone GMT XX XX Sets the time zone for your country Reports lists and reports Fc 34200 2Quick Dial gt i 7 Print Journal Reports only Verify 5 User Settings a E 6 Network Config MFC 3820CN only 0 Initial 1 Receive Fax Only You can choose the Setup Mode Fax Tel receive mode that External TAD best suits your aa needs 2 Date Time Puts the date and 4 1 time on the LCD and in headings of faxes you send 3 Station ID Program your name 4 2 and fax number to appear on each page you fax 4 Tone Pulse Tone Selects the dialling 4 4 Pulse mode A The factory settings are shown in Bold 3 11 ON SCREEN PROGRAMMING Press the Menu numbers ex Press 1 2 for Paper Type OR Gp D gt Select Set Select amp Set Menu Selections 0 Initial 5 PBX Setup MFC 3420C Continued only Normal PBX ADSL 5 Phone Line Set MFC 3820CN only 6 Local Czech Language Hungarian For Czech and English Hungarian 6 Local Language For Norwegian Swedish Danish and Finnish Norwegian Swedish Danish TE Finnish
6. See Choosing the Receive Mode on page 5 1 Recording outgoing message OGM on an external TAD Timing is important in recording this message The message sets up the ways to handle both manual and automatic fax reception Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop 2 Limit your speaking to 20 seconds 3 End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 51 and Start A We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to include it 1 12 INTRODUCTION Using extension telephones For U K only It may be that your premises are already wired with parallel extension telephones or you intend to add extension telephones to your line in addition to your machine While the simplest arrangement is straightforward parallel connection there are some reasons as to why this arrangement will cause unsatisfactory service the most obvious of which is inadvertent interruption of a facsimile transmission by someone picking up an extension telephone in order to make an outgoing call Additionally fax rec
7. scccccsssseeceseeeseeeeseseeeesaneeeeeens 6 13 Delayed Fax Not available for colour faxes 6 14 Delayed Batch Transmission Not available for colour faxes oocccccconoconno 6 15 Setup for Polled Transmit Standard Not available for colour faxes oocccccconoccnnoo 6 15 Setup for Polled Transmit with Secure Code Not available for colour faxes ooccccccoooccnno 6 16 o o 6 17 USING TX LOC Kosiccciansanaita aan ads 6 18 Setting Up the TX Lock for the First Time 6 18 Changing the TX Lock Password occccccccoooccon 6 19 Switching TX Lock ON oooccccccococcnnccononcnononcnncnnnnos 6 19 Switching OFF TX LOCK ccccccseseeeeeeneeeeeeeanees 6 20 Quick Dial numbers and dialling Options omcnccconoomom 7 1 Storing numbers for easy dialling ccoooocooncco 7 1 Storing Speed Dial NUMDEES occccccccnoncocononcncnonnnnnnnnnos 7 1 Changing Speed Dial NUMDEXS ccccocccnccccccncncccoonos 7 2 Setting up Groups for Broadcastino ooccccoooo 7 3 DANN OPUOA Scania coito tdo rpm 7 5 Access codes and credit card numMberSs 7 5 FS A o OE 7 6 os A 7 6 TON SO I UNS eera E 7 6 Remote Fax Options ccccssceeessseeceesseecenseeeenseeeeeseenseaeees 8 1 FAX FOWAICING ccccecccseeeceeeeeeeeeeeeeeeeeeeeeseeeeeesaeeeesaeess 8 1 Programming a Fax Forwarding numbert 006 8 1 Set
8. Menu gt nd lt 2 Stop Exit Menu Menu A O AA AD to to Select amp Set accept exit Menu Descriptions Selections 1 Setup Receive In Fax mode only 1 Ring Delay 2 F T Ring Time 3 Fax Detect 4 Remote Code 5 Auto Reduction 6 Memory Receive 7 Polling RX Sets the number of rings before the machine answers in Fax or Fax Tel mode 01 04 02 UK only 00 05 02 Nordic countries only Sets the pseudo double ring time in Fax Tel mode Receives fax messages without pressing the Start key On Off You can answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes Reduces the size of 5 6 incoming faxes Automatically stores any incoming faxes in its memory if it runs out of paper On 51 51 Off On Off On Off Standard Secure Timer Sets up your machine to poll another fax machine A The factory settings are shown in Bold ON SCREEN PROGRAMMING 3 4 Press the Menu numbers ex Press 1 2 for Paper Type OR lt Select Set lt Select Set gt accept Menu Descriptions Page Selections 2 Fax Continued 2 Setup Send In Fax mode 1 Contrast Changes the lightness or darkness only of faxes you send Sets the default resolution for outgoing faxes 2 Fax Standard Resolution Fine 3 Delayed Fax 4
9. The machine has three temporary mode keys on the control panel Fax Copy and Scan You can change the number of seconds or minutes the machine takes after the last Copy or Scan operation before it returns to Fax mode If you select of the machine stays in the mode you used last Press Menu Set 1 1 Press lt 4D or lt gt to select O Sec 30 Secs 1 Min 2 Mins 5 Mins Oroff Press Menu Set Press Stop Exit MG Na GETTING STARTED 4 6 Setting the Paper Type To get the best print quality set the machine for the type of paper you are USING Press Menu Set 1 2 2 Press amp or to select Plain Inkjet Glossy or Transprncy Press Menu Set 3 if you selected Glossy press gt or lt gt to select Glossy 4 Color orGlossy 3 Color Press Menu Set A The print quality of black ink varies depending on the kind of glossy paper you are using Black ink is used when you select Glossy 4 Color If the glossy paper you are using repels the black ink select Glossy 3 Color which simulates black ink by combining the three ink colours 4 Press Stop Exit A The machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine When you use transparencies or glossy paper remove each sheet immediately to prevent smudging or paper jams 4 7 GETTING STARTED Setting the Ring Volume You can adjust the ring volume when your machine is idle not being used You can turn the r
10. Batch TX 5 Real Time TX 6 Polled TX 7 0verseas Mode On Off o IN 2 Setup Groups A The factory settings are shown in Bold S Fine Photo Set the time of day in 24 hour format that the delayed faxes will be sent Combines delayed faxes to the same fax number at the same time of day into one transmission You can send a fax without using the memory Off On Next Fax Only Standard Secure Sets up the document on your machine to be retrieved by another fax machine Adjusts for overseas transmissions which can sometimes cause problems 3 Set Quick Dial Stores Speed Dial numbers So you can dial by pressing only a few keys and Start Sets up a Group number for Broadcasting 3 5 ON SCREEN PROGRAMMING Stop Exit to exit Press the Menu numbers ex Press 1 2 for Paper Type OR C7 lt 7 Stop Exit gt gt En to to Select amp Set Select amp Set accept exit 2 Fax 4 Report 1 XMIT Report Initial setup for Continued Setting On Image Transmission Off Verification Report Sof temmaee and Journal Report 2 Journal Every 7 Days Period Every 2 Days Every 24 Hours Gl Every 12 Hours Every 6 Hours Every 50 Faxes Journal Off 5 Remote Fax 1 Fax Sets the machine to Opt Forward forward fax messages 2 Fax Stores incoming Storage faxes in the memory so you Can retrieve them while you are away from your machine 3
11. Cancelling a scheduled job You can cancel a fax job that is stored and waiting in memory Press Menu Set 2 6 Any jobs that are waiting will appear on the LCD 2 If you have more than two jobs waiting press lt 4D or lt gt to select the job you want to cancel Press Menu Set OR If you only have one job waiting go to Step 3 3 Press 1 to cancel OR Press 2 to exit without cancelling To cancel another job go to Step 2 4 Press Stop Exit SETUP SEND 6 11 Advanced sending operations Broadcasting Not available for colour faxes Broadcasting is when the same fax message is automatically sent to more than one fax number Using the Menu Set key you can include Groups Speed Dial numbers and up to 50 manually dialled numbers If you did not use up any of the numbers for Groups access codes or credit card numbers you can broadcast faxes to as many as 90 MFC 3420C only or 150 MFC 3820CN only different numbers However the available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting If you broadcast to the maximum numbers available you will not be able to use Dual Access and Delayed fax To include Speed Dial numbers and manually dialled numbers in the same broadcast you must press Menu Set between each of the numbers Use Search Speed Dial to help you choose the numbers easily See Setting up Groups for Broadcasting on page 7
12. Card used MFC 3820CN only Fax sending or copy operation in process Press Stop Exit and wait until the other operations in progress finish and then try again OR Clear the data in the memory See Out of Memory message on page 10 3 Printing operation in process Reduce print resolution See Printer jam or paper jam on page 13 5 Reinsert the correct media card TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 3 Document jams If the document is jammed follow the steps below Document is jammed in the top of the ADF unit Take out any paper from the ADF that is not jammed 2 Lift the ADF cover 3 Pull the jammed document out to the right J CJ f N 4 Close the ADF cover 5 Press Stop Exit Document is jammed inside the ADF unit Take out any paper from the ADF that is not jammed 2 Lift the document cover 3 Pull the jammed document out to the right 4 Close the document cover Press Stop Exit 13 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the machine Paper is jammed inside the front of the machine Pull the jammed paper toward you Paper is jammed in the paper tray Remove any paper from the paper tray that is not jammed C y TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 5 2 Pull up the jammed paper to remove it A If you have difficulty removing the jam
13. Fax Tel mode only 5 4 Fax Detect PPU P 0O0O0QO OU 0 AE PRE PP A 5 5 Printing a reduced incoming fax Auto Reduction 5 6 Printing a fax from the MEMOTSY c ccccesseeeeeseeeeeees 5 6 Advanced receiving OPeratiONs ccccsseeeseeeeeeeeesneeeaees 5 7 Operation from extension telephones ccccccco con 5 7 For Fax Tel mode ONlV ooccccccoccncccccoconcconononnnnononnnnnnnos 5 7 Using a cordless external handSet occccconcccc o 5 8 Changing the remote COd8S cooooccccnccccncnccnncncnnnnnaconos 5 8 Reception into memory Not available for colour fax Co 5 9 If the Memory Receive is On at this time 5 9 If the Memory Receive is Off at this time 5 9 POMNO da 5 10 Secure PONG suinn 5 10 Setup for Polling Receive Standard 5 10 Setup for Polling Receive with Secure Code 5 11 Setup Delayed Polling Receive ccoocmccoo 5 11 Sequential Polling oooccconcccoonocononcnononocenonoss 5 12 Telephone services occcoccnccccnccccnconcncnncncnncnconanconancnnannss 5 13 BT Callsign For U K Only oooccccconcccnncccconcnononcnnoos 5 13 To enable the machine to work with BT Callsign Only with your external phone 5 13 SCP SONG ansias sa toni pins 6 1 ss A o o A 6 1 Enter Fax MOG ocooocccccccoocccccconononononnnnonononnnncnnnnnnnonon 6 1 o ae cera eeceiec aa sed
14. For your safety if in any doubt about the effective grounding of the power consult a qualified electrician IT power system For Norway only This product is also designed for IT power system with phase to phase voltage 230V LAN connection Caution Do not connect this product to a LAN connection that is subject to over voltages International Eneray Star Compliance Statement The purpose of the International Enerey Star Program is to promote the development and popularization of energy efficient office equipment As an Enercy Star Partner Brother Industries Ltd has determined that this product meets the ENeray Star guidelines for energy efficiency LS IMPORTANT INFORMATION 12 1 Important safety instructions N OUA AGN Read all of these instructions Save them for later reference Follow all warnings and instructions marked on the product Unplug this product from the wall socket before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed
15. Liquid Crystal 16 characters x 1 line Display Power Source 220 240V 50 60Hz Power Consumption MFC 3420C Minimum Under 3 5 watts Standby 7 Wh or less 25 C Peak 22 Wh or less MFC 3820CN Minimum Under 4 watts Standby 9 5 Wh or less Peak 26 Wh or less Dimensions i 453 mm 323 BBB SS SS 360 mm 320 mm 455 mm 453 mm S 1 SPECIFICATIONS Weight Noise Temperature Humidity Print media Paper Input Paper Output 10 kg MFC 3420C 11 kg MFC 3820CN Operating 48 dB A or less Standby 35 dB A or less Operating 10 35 C Best Print Quality 20 33 C Operating 20 to 80 without condensation Best Print Quality 20 to 80 without condensation Paper Tray mM Paper type Plain paper recycled paper inkjet paper coated paper glossy paper transparencies and envelopes Paper size Letter Legal Executive A4 A5 A6 JIS_B5 envelopes commercial No 10 DL C5 Monarch JE4 Photo card Index card For more details see Paper specifications for the paper tray on page 2 5 Maximum paper tray capacity Approx 100 sheets of 80 g m plain paper Use only transparencies recommended for inkjet printing Up to 50 sheets of A4 plain paper Face up print delivery to the output paper support For inkjet coated paper and transparency we recommend removing printed pages from the output paper support immediately after the
16. e g 44 for the United Kingdom 41 for Switzerland E Your local area code minus any leading 0 9 in Spain E A space E Your number on the local exchange using spaces to aid readability as appropriate As an example if the machine is installed in the United Kingdom and the same line is to be used for both fax and voice calls and your national telephone number is 0161 444 5555 then you must set the fax and telephone number parts of your station ID as 44 161 444 5555 Press Menu Set 0 3 2 Enter your fax number up to 20 Pass digits Press Menu Set A You cannot enter a hyphen 3 Use the dial pad to enter your name up to 20 characters Press Menu Set 4 Press Stop Exit The LCD will go back standby mode automatically A If the Station ID has already been programmed the LCD will ask you to press 1 to make a change or 2 to exit without changing GETTING STARTED 4 2 Entering text When you are setting certain menu selections such as the Station ID you may need to type text into the machine Most number keys have three or four letters printed above them The keys for 0 and do not have printed letters because they are used for special characters By pressing the appropriate number key repeatedly you can access the character you want Press Key one time two times three times four times 2 A B C 2 N OND oO BR W O AN OO kf W 2 AUZCOU XCODOZAIM lt lt DOT T Inserting
17. media card Press gt or lt gt to select Print Index and then press Menu Set Press Colour Start to start printing index sheet See Printing the Index Thumbnails on page 11 5 To print the images press gt or lt gt to select Print Images and then press Menu Set Enter image number and press Menu Set Press Colour Start to start printing See Printing images on page 11 6 You can change the settings for printing images such as the number of Copies Paper Type Paper 4 Print Size Print Quality Brightness and Colour Enhance See Changing the default settings on page 11 9 11 2 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY Getting started A There are separate slots on your machine for a CompactFlash card a SmartMedia card Memory Stick and SD Card Use only Smart media cards with a 3 3v voltage rating Firmly insert the card into the appropriate slot SmartMedia MemoryStick CompactFlash PhotoCapture key Lights E PhotoCapture light is ON a the media card is inserted te properly Mel Cet E PhotoCapture light is yer a OFF the media card is not PhtoCapture properly inserted amp 9 E PhotoCapture light is BLINKING the media card is being read or written to WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 11 3 A Do NOT unplug the power cord or remove the media card from the media drive slot while the machine is reading or writing to the card the PhotoCaptur
18. or to select on or off 3 Press Menu Set 4 Press Stop Exit A If you turn off the BT Callsign receive mode stays Manua1 You need to set receive mode again 5 13 SETUP RECEIVE f Setup Send How to fax You can send faxes from the ADF automatic document feeder or from the scanner glass Enter Fax mode Before sending faxes make sure ED Fax is illuminated in green If not press ED Fax to enter Fax mode The default setting is Fax j 2 gt ED Y Fax ax 1 How to dial There are three ways to dial Manual dialling Press all of the digits of the phone or fax number ABC DEF PQRS TUV WXYZ SETUP SEND 6 1 Speed Dialling Press Search Speed Dial and then the two digit Speed Dial number See Storing Speed Dial numbers on page 7 1 Search Speed Dial bc gt MD gt two digit number A If the LCD shows Not Registered when you enter the Speed Dial number a number has not been stored for it Search You can search for names you have stored in the Speed Dial memories Press Search Speed Dial and the navigation keys to search See Storing Speed Dial numbers on page 7 1 Search Speed Dial To search ee eee Search Speed Dial numerically Mono Start Colour Start J To search alphabetically To search alphabetically you can use dial pad to enter the first letter of the name you are looking for Faxing from the automatic document feeder ADF Faxing from the AD
19. 2 Q O 2 m E SENE a ta E te aos NY E e dn Suey 9 O D y YSIUIJ NO UIYM AUTYOBUL INO 19891 0 6 SSAd G N O pueWOD g 13409 sdaaq 11098 TINY F 06 591 LL l SISBSSQUI ON sdaaq ON NOlLVE3d SLOWSY LIX3 DD i sasessaul xe q daaq suo needa O POAL9DAL JI S FessIU JO SPUTY OY sJeu3rs oUTyORUT mog E ee i EO xed O 3 gt 4 Aq PIMOTJOJ SIISTP IPOL SSIDIY JOWA l 99910 PLASA gt INOK 19403 JOJPIPQUIVIL SIDMSUL ULU INO UAM Z ssore AYL a es QU QO oU0 yono UISN SUTYORU xey JO suoda e woy Jaquinu xez mok eI S Sursn au J yd 1109 J 04 Te JOIN 3A1393Y 39NVH2 2 pod ssed0y ajowsayY Buisn sagesso ON Sdaeq 1104S 3 Dd a sasessaul xe 4 daaq Suor SOL 11 6 S821g E 5 SNLVLS ONIAISOSY M93H9 2 FT SD L A A A o TE AN AR o A A A O II a A A Boom ee NO ea yaa k cat pet il gs Vee oe oy ey E J EE I 623 S 222 cgo or LoL ae o DU O Sco REMOTE RETRIEVAL ACCESS CARD R 1 Changing Remote Access Code When you are at the machine 1 Press Menu Set 2 5 3 2 Enter a three digit number from 000 to 998 The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands CHANGE Fax FORWARDING SETTING Press 9 5 then to Turn feature Off press 1 Select Fax Forwarding press 2 Program Fax Forwarding Number press 4 Enter the new fax number where you want your fax messages forwarded followed by Turn Fax Storage On
20. 3 After the broadcast is finished a Broadcast Report will be printed to let you know the results E Enter the long dialling sequence numbers as you would normally but remember that each Speed Dial number counts as one number so the number of locations you can store becomes limited E l the memory is full press Stop Exit to stop the job or if more than one page has been scanned press Mono Start to send the portion that is in the memory If it is not illuminated in green press Fax Load your document See Load documents on page 2 1 Enter a number using Speed Dial a Group number Search or manual dialling using the dial pad Example Group number G N 6 12 SETUP SEND 7 8 When the LCD displays the fax number or name of the other party press Menu Set You will be asked to press the next number Enter the next number Example Speed Dial number When the LCD displays the fax number or name of the other party press Menu Set Enter another fax number Example Manual dialling using the dial pad Press Mono Start Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will turn itself off WG N If it is not illuminated in green press Fax Load your document See Load documents on page 2 1 Press Menu Set 2 2 7 Press
21. Options and lt gt or lt gt to select Paper Type Press Menu Set 5 Press or to select the type of paper you are using Plain Inkjet Glossy Or Transparency Press Menu Set 6 1 you selected Glossy press gt or lt gt to select Glossy 4 Color orGlossy 3 Color Press Menu Set A The print quality of black ink depends on the type of glossy paper you are using Black ink is used when you select Glossy 4 Color If the glossy paper you are using repels the black ink select GLossy 3 Color which simulates black ink by combining the three ink colours Press Colour Start or Mono Start OR Press amp or gt for more settings A You can change the default Paper Type setting at any time See Setting the Paper Type on page 4 7 MAKING COPIES 10 8 Paper Size You can change the paper size setting only for the next copy E i Hs can copy only on A4 A5 and Photo Card W X15 H cm paper Press Copy to illuminate it in green Load your document See Load documents on page 2 1 Use the dial pad to enter the number of copies you want up to 99 Press Options and lt gt or lt gt to select Paper Size Press Menu Set Press lt 4D or gt to select the size of paper you are using A4 A5 or 10 W X15 H cm Press Menu Set 6 Press Mono Start or Colour Start OR Press amp or lt gt for more settings a Nm QNS 10 9 MAKING COPIES Brightness You can adjust the copy bri
22. Press Menu Set OR Enter the number of the report you want to print For example press 1 to print the Help List 3 Press Mono Start PRINTING REPORTS 9 3 j Making copies Using the machine as a copier You can use your machine as a copier making up to 99 copies at a time Enter Copy mode Before making copies make sure that Copy is illuminated in green If itis not press Copy to enter Copy mode The default setting is Fax You can change the number of seconds or minutes that the machine stays in Copy mode See Setting the Mode Timer on page 4 6 The LCD shows the default copy setting Copy Ratio Quality No of Copies 0 o 0 0 0 0 o 0 coc o o lt lt lt o lt lt lt Ho o oo oo Uo es 10 1 MAKING COPIES Making a single copy 7 Press Copy to illuminate it in green Load your document See Load documents on page 2 1 3 Press Mono Start or Colour Start A To stop copying press Stop Exit Making multiple copies 7 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Mono Start or Colour Start A To sort the copies press the Options key See Using the Copy keys Temporary settings on page 10 4 MAKING COPIES 10 2 Out of Memory message If th
23. Press Menu Set If you choose 7 days the LCD will ask you to choose a day on which to begin the 7 day countdown 3 Enter the time to begin printing in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM 4 Press Stop Exit A If you select 6 12 24 hours 2 or 7 days the machine will print the report at the selected time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you selected has passed the machine will print the Journal early and then erase all jobs from memory If you want an extra report before it is due to print you can print it without erasing the jobs from memory A If you select Every 50 Faxes the machine will print the Journal when the machine has stored 50 jobs 9 2 PRINTING REPORTS Printing reports 1 Help List Prints the Help List so you can see at a glance how to quickly program your machine 2 Quick Dial Lists names and numbers stored in the Speed Dial memory in numerical order 3 Fax Journal Lists information about the last incoming and outgoing faxes TX means Transmit RX means Receive 4 XMIT Verify Prints a Transmission Verification Report for your last transmission 5 User Settings Lists your settings 6 Network Config Lists your Network settings MFC 3820CN only To print a report For MFC 3420C press Menu Set 5 For MFC 3820CN press Menu Set 7 2 Press gt or G to select the report you want
24. Repeat Steps 1 and 2 in Print Quality Check to print another sample Print Quality Check Sheet and then check it 13 Press Stop Exit Es When an ink head nozzle is After the ink head nozzle is clogged the printed sample cleaned the horizontal lines looks like this are gone 13 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you still see missing ink in this Print Quality Check Sheet repeat the cleaning and test print procedures at least five times If ink is still missing after the fifth cleaning and test print replace the ink cartridge for the clogged colour Perhaps the ink cartridge was in your machine over six months or the expiration date written on the cartridge package has passed Or the ink may not have been stored properly before use After replacing the ink cartridge check it by printing another Print Quality Check Sheet If the problem still exists repeat the cleaning and test print procedures at least five times for the new ink cartridge If ink is still missing call Brother dealer Caution Do NOT touch the print head Touching the print heads may cause permanent damage and may void the print head s warranty Checking the ink volume You can check the ink that is left in the cartridge Press Ink 2 Press lt gt or to select Tak wo lume 2 Ink Volume Press Menu Set 3 Press lt gt or to select the colour you want to check The LCD shows the ink volume 4 Press Stop Exit A You can
25. check the ink volume from your computer See MFC Remote Setup on page 5 1 in Software User s Guide on the CD ROM or MFC Remote Setup Mac OS X on page 9 22 in Software User s Guide on the CD ROM TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 15 Packing and shipping the machine Whenever you transport the machine use the packing materials that came with your machine If you do not pack the machine properly you could void your warranty Caution Do NOT unplug the machine after a print job until you hear the final click 1 First remove all the ink cartridges and attach the white shipping cover See Replacing the ink cartridges on page 13 21 After attaching the white shipping cover press all the ink cartridge covers down When attaching the white shipping cover make sure it clips into place as shown in the diagram Caution If you are not able to find the shipping cover do NOT remove the ink cartridges before shipping It is essential that the machine be shipped with either the shipping cover or the ink cartridges in position Shipping without them will cause damage to your machine and may void your warranty 2 Unplug the machine from the telephone wall socket and remove the telephone line cord from machine 3 Unplug the machine from the AC outlet 4 Unplug the USB cable from the machine if it is connected 13 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Attach the yellow protective bar Protective Yellow Bar
26. completing the following steps If you are connecting this machine to a phone line that is also using a ADSL Asymmetric Digital Subscriber Line to send and receive faxes it is also necessary to change the Phone Line Type to ADSL by completing the following steps Press Menu Set 0 5 2 Press lt gt or lt gt to select PBX ADSL or Normal Press Menu Set 3 Press Stop Exit PABX and TRANSFER The machine is initially set to be connected with PSTN Public Switched Telephone Network lines However many offices use a central telephone system or Private Automatic Branch Exchange PABX Your fax can be connected to most types of PABX The recall facility on the machine supports timed break recall only TBR PABX normally can work with this for gaining access to an outside line or for transferring a call to another extension The feature works when the Tel R key is pressed You can program a Tel R keypress as part of a number stored in a Speed Dial location When programming the Speed Dial number Function menu 2 3 1 or 2 3 2 press Tel R first the screen displays then enter the telephone number If you do this you do not need to press Tel R each time before you dial using a Speed Dial location See Storing numbers for easy dialling on page 7 1 However if PBX is set to off you cannot use the Speed Dial number that the Tel R key press is programmed into 4 5 GETTING STARTED General Setup Setting the Mode Timer
27. gt SEI o 0 1 7 A G Spe LPEMOVE Py el SSS A YZZZZZTTT o Q oo AS CLARITA VL LH SL 6 Remove the paper tray and output paper support Wrap the machine in the bag and place it in the original carton with the original packing material TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 17 8 Packthe printed materials in the original carton as shown below Do not pack the used ink cartridges in the carton 9 Close the carton 13 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE Routine maintenance Cleaning the scanner Unplug the machine and lift the document cover Clean the scanner glass and the white film with isopropyl alcohol on a soft lint free cloth White Film _ Document Cover Open the document cover Clean the white film and the glass strip under the film with isopropyl alcohol on a lint free cloth White film Glass Strip TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 19 Cleaning the machine printer platen Be careful not to touch the paper feed star wheels and flat cable and encoding film A Be sure to unplug the machine from the AC power outlet before cleaning the printer platen To clean your machine printer platen wipe it with a soft lint free cloth that is dry Encode Film Flat Cable Do NOT Touch Do NOT Touch Clean Here Paper Feed Star Wheel Do NOT Touch 13 20 TROUBLES
28. guides to fit the width of your documents 2 5 Y Approx 10 mm Depth A L SER FE fi E LEY i PAON DO NOT pull on the document while it is feeding A To use the ADF we recommend that the scanner glass must be empty LOADING DOCUMENTS AND PAPER 2 2 Using the scanner glass You can use the scanner glass to fax pages of a book or one page ata time Documents must be A4 size 21 6 to 29 7 cm To use the scanner glass the ADF must be empty 1 Lift the document cover 2 Using the document guidelines on the left center the document face down on the scanner glass 3 Close the document cover If the document is a book or is thick do not slam the cover or press on it 2 3 LOADING DOCUMENTS AND PAPER About paper The print quality of your document can be affected by the kind of paper you use in the machine To get the best print quality for the settings you ve chosen always set the Paper Type to match the type of paper you load You can use plain paper inkjet paper coated paper glossy paper transparencies and envelopes We recommend testing various paper types before purchasing large quantities For best results use the recommended paper A When you print on inkjet paper coated paper transparencies and glossy paper be sure to select the proper media in the Basic tab in the printer driver or in the Paper Type setting in the menu Menu Set 1 2 Also avoid stacking
29. hear your machine beep 8 6 REMOTE FAX OPTIONS Printing reports Machine settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table Press Menu Set 2 4 1 OR Press Menu Set 2 4 2 Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax This report lists the time and date of transmission and whether the transmission was successful OK If you select On or On Image the report will print for every fax you send Ifyou send a lot of faxes to the same place you may need more than the job numbers to know which faxes you must send again Selecting On Image or Of Image will print a section of the fax s first page on the report to help you remember el When the Verification Report is turned of f the Report will only print it there is a transmission error and in the RESULT column it will show NG Press Menu Set 2 4 1 2 Press lt a gt or gt to select off Off Image On Of On Image Press Menu Set 3 Press Stop Exit PRINTING REPORTS 9 1 Setting the Journal Period You can set the machine to print a journal at specific intervals every 50 faxes 6 12 or 24 hours 2 or 7 days If you set the interval to Off you can print the report by following the Steps on the next page The default setting is Every 50 Faxes Press Menu Set 2 4 2 2 Press or to choose an interval
30. helps you take full advantage of all the menu selections your machine has to offer Since your programming is done on the LCD we have created step by step on screen instructions to help you program your machine All you need to do is follow the instructions as they guide you through the menu selections and programming options Menu table You can probably program your machine without the User s Guide if you use the Menu table that begins on page 3 3 These pages will help you understand the menu selections and options that are found in the machine s programs al You can program your machine by pressing Menu Set followed by the menu numbers For example to set Fax Resolution to Fine Press Menu Set 2 2 2 and lt gt or gt to select Fine Press Menu Set Memory storage If there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings such as Contrast Overseas Mode and so on will be lost You may also have to reset the date and time 3 1 ON SCREEN PROGRAMMING Navigation keys lt A Access the menu Go to the next menu level Accept an option SSI Scroll through the current HA menu level Go back to the previous menu level 9 amp BG Stop Exit Exit the menu You can access the menu mode by pressing Menu Set When you enter the menu the LCD scrolls Press 1 for General Setup menu OR Press 2 for Fax menu OR Press 3 for Copy
31. in the Table of Contents You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide Symbols used in this Guide Throughout this Guide you ll see special symbols alerting you to important warnings notes and actions To make things clearer and to help you press the correct keys we used special fonts and added some of the messages that will appear in the LCD Bold Bold typeface identifies specific keys on the machine control panel Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier New Courier New type face identifies the messages on the LCD of the machine A Warnings inform you what to do to avoid possible personal injury Cautions specify procedures you must follow or avoid to prevent possible damage to the machine A Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features O Improper Setup alerts you to devices and operations that are not compatible with the machine INTRODUCTION 1 1 Control panel overview MFC 3420C MFC 3820CN S uonnjosey asneg Ch iad e xe Ieipay y 181 genre O x lt jabrejuy ATEN O NOJA OE lA JSUJOJQ coc 0 0 0 0 0 y o ehenenenenenenenenenenenexexenene Po 0000000000000000000000M O FR A a e abeu Ayjeno suondog gt DOCVE DAW
32. into the carriage After installing the ink cartridge close the scanner cover Your machine prepares for a head cleaning and goes online The LCD prompts you to verify that you removed the ink cartridge for each colour Example Have you removed Black 1 Yes 2 No 9 if you removed the ink cartridge press 1 OR If you did not remove the ink cartridge press 2 The LCD prompts you to verify that the ink cartridge was a new one Example Changed to new Blck 1 Yes 2 No 13 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE 10 If the ink cartridge you installed is not a brand new one please be sure to press 2 OR For each new cartridge press 1 on the dial pad to automatically reset the ink dot counter for that colour The ink dot counter enables the machine to notify you when a colour is running low The machine will enter a cleaning cycle for approximately 3 minutes for each replaced cartridge The LCD alternately shows Cleaning and Please Walt When the machine completes the cleaning cycle the LCD returns to Standby mode condition Ay WARNING If ink gets in your eyes irrigate them with water immediately and call a doctor if you are concerned Caution E DO NOT remove ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the printer will not know the quantity of ink left in the cartridge E DO NOT shake the ink cartridges because the ink may spill when you t
33. lt 4D or lt gt to select On or Off Press Menu Set Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings Enter a fax number Press Mono Start or Colour Start SETUP SEND 6 13 Delayed Fax Not available for colour faxes During the day you can store up to 50 faxes in the memory to be sent within 24 hours These faxes will be sent at the time of day you enter in Step 4 Press Menu Set to accept it or enter another time for the faxes to be sent WG N El If it is not illuminated in green press Fax Load your document See Load documents on page 2 1 Press Menu Set 2 2 3 Enter the time you want the fax to be sent in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings Enter a fax number Press Mono Start The number of pages you can scan into the memory depends on the amount of data that is printed on each page 6 14 SETUP SEND Delayed Batch Transmission Not available for colour faxes Before sending the delayed faxes your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as
34. menu Press 0 for Initial Setup 0 Initial Setup You can scroll more quickly through each menu level by pressing the arrow for the direction you want lt 4 gt or Then set an option by pressing Menu Set when that option appears on the LCD The LCD will then show the next menu level Press gt or to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows Accepted A Use to scroll backward if you passed your choices or want to save keystrokes ON SCREEN PROGRAMMING 3 2 Press the Menu numbers ex Press 1 2 for Paper Type OR FED gt gt 23 to to Select amp Set Select amp Set accept exit Menu Descriptions Page Selections 4 6 1 General 1 Mode Timer Sets the time to Setup return to Fax mode 2 Paper Type Plain Sets the type of Inkjet paper in the paper Glossy tray 4 Color or 3 Color Transprncy 3 Volume 1 Ring Adjusts the ring volume 2 Beeper Adjusts the volume level of the beeper 3 Speaker Adjusts the speaker volume 4 Clock To Summer Ti Adjusts the Change To Winter Ti machine s clock by one hour for summer winter time Fax Receive Customizes the On Power Save key not Off to receive fax in Standby mode 5 P Save Setting A The factory settings are shown in Bold 3 3 ON SCREEN PROGRAMMING Press the Menu numbers ex Press 1 2 for Paper Type OR Gp AD Select Set
35. or reduction ratios Auto sets the machine to calculate the ratio that fits the size of your paper Custom allows you to enter a ratio from 25 to 400 Press EnlargelReduce 142 A55A4 fo 198 10X15cm5A4 Enlarge o Redio Custom 25 400 MR QNS e 97 LTR gt A4 83 LGL gt A4d 69 A4 gt 5A5 Press 1551 Copy to illuminate it in green Load your document See Load documents on page 2 1 Use the dial pad to enter the number of copies you want up to 99 Press Enlarge Reduce Press amp or lt gt to select the enlargement or reduction ratio you want Press Menu Set OR You can select Custom and press Menu Set Use the dial pad to enter an enlargement or reduction ratio from 25 to 400 Press Menu Set For example press 5 3 to enter 533 Press Mono Start or Colour Start OR Press other temporary copy keys for more settings Special Copy Options 2in1 4in1 or Poster are not available with Enlarge Reduce 10 5 MAKING COPIES Quality You can select the copy quality The default setting is Normal Press Quality Normal Recommended mode for ordinary printouts Good copy quality with A adequate copy speed Quality Fast copy speed and lowest ink consumption Use FAST to save and amp or lt a time document to be proof read large documents or many copies QA G Nn Use this mode to copy precise Images such as photographs BEST uses the highest resolution and s
36. page you will have the option to press Mono Start to send the pages scanned so far or to press Stop Exit to cancel the operation A If the memory is full and you are faxing a single page it will be sent in real time Automatic transmission This is the easiest way to send a fax O Do not pick up the hand set of the external phone If it is not illuminated in green press 1433 Fax Load your document See Load documents on page 2 1 2 3 Enter the fax number using the dial pad Speed Dial or Search See How to dial on page 6 1 4 Press Mono Start or Colour Start 6 4 SETUP SEND Manual transmission Manual transmission lets you hear the dialling ringing and fax receiving tones while sending a fax If it is not illuminated in green press Fax Load your document See Load documents on page 2 1 Pick up the handset of the external phone and listen for a dial tone On the external phone dial the fax number you want to call When you hear the fax tone press Mono Start or Colour Start If you picked up the handset of the external phone replace it D gt aR QNS SETUP SEND 6 5 Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings contrast resolution overseas mode delayed fax timer polling transmission or real time transmission If it is not illuminated in green press Fax before oressing Menu Set A
37. sent as black and white If the sending machine has the ability to convert it the colour fax will be received into memory as a black and white fax Low The print heads are too cold Allow the machine to warm up Temperature Machine Error The machine has a mechanical problem Call Brother Customer Service XX Media Error The media card is either bad or not formatted Reinsert the correct media card MFC 3820CN Near Empty One or more of the ink cartridges are running Order a new ink cartridge out of ink If a sending machine has a colour fax the machine s handshake will request that the fax be sent as black and white If the sending machine has the ability to convert it the colour fax will be received into memory as a black and white fax No File The media card in the media drive does not Reinsert the correct media card MFC 3820CN contain a JPG file only No The number you dialled does not answer oris Verify the number and try again Response Busy busy Not You tried to access a Speed Dial number that Set up the Speed Dial number Registered is not programmed See Storing Speed Dial numbers on page 7 1 13 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR CAUSE ACTION MESSAGE Out of Memory You can t store data in the memory May occur when the machine s used as a printer The paper is jammed in the machine Unsupported You inserted a media card that can not be
38. setting of 4 See Fax Detect on page 5 5 and Operation from extension telephones on page 5 7 If it is not illuminated in green press 43 Fax 2 Press Menu Set 2 1 1 3 Press or to select how many times the line rings before the machine answers Press Menu Set If you select 00 the line won t ring at all 4 Press Stop Exit 5 3 SETUP RECEIVE Setting the F T Ring Time Fax Tel mode only If you set the Receive Mode to Fax Tel you ll need to decide how long the machine will signal you with its special pseudo double ring when you have a voice call If it s a fax call the machine prints the fax This pseudo double ring happens after the initial ringing from the phone company Only the machine rings and no other phones on the same line will ring with the special pseudo double ring However you can still answer the call on any extension phone in a separate wall socket phone socket on the same line as the machine See Operation from extension telephones on page 5 7 If it is not illuminated in green press 4H Fax 2 Press Menu Set 2 1 2 3 Press lt gt or lt to select how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds Press Menu Set 4 Press Stop Exit a Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time SETUP RECEIVE 5 4 Fax Detect When you use this feature you don
39. spaces To enter a space press once between numbers and twice between characters Making corrections If you entered a letter incorrectly and want to change it press 5 to move the cursor under the incorrect character Then press Stop Exit All letters above and to the right of the cursor will be deleted Re enter the correct character You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is on the same key as the previous character press to move the cursor to the right before you press the key again 4 3 GETTING STARTED Special characters and symbols Press or 0 and then press E or to move the cursor under the special character or symbol you want Then press Menu Set to select it Press for space 8 X 8 Press for lt gt Q _ Press 0 for AEOUACEEO Setting Tone or Pulse dialling mode Except for the Nordic Countries Press Menu Set 0 4 2 Press or to select Pulse Or Tone Press Menu Set 3 Press Stop Exit Setting PABX MFC 3420C only If the machine is connected to a PABX system set PBX to On If not set it to Of f Press Menu Set O 5 2 Press lt gt or amp to select On or Off Press Menu Set 3 Press Stop Exit GETTING STARTED 4 4 Setting the Phone Line Type MFC 3820CN only If you are connecting this machine to a PBX or PABX you need to change the Phone Line Type to PBX by
40. up Groups for Broadcasting on page 7 3 or the dial pad You must press Menu Set between each location Press Mono Start or Colour Start The machine polls each number or group in turn for a document Press Stop Exit while the machine is dialling to cancel the polling process To cancel all sequential polling receive jobs press Menu Set 2 6 See Cancelling a scheduled job on page 6 11 SETUP RECEIVE 5 12 Telephone services BT Callsign For U K Only This machine feature lets you use the BT Callsign subscriber service which allows you to have at least two separate telephone numbers on one phone line Each phone number has its own distinctive ringing pattern so you know which phone number is ringing This is one way you can have a separate phone number for your machine Your machine has a BT Callsign compatible distinctive ringing function allowing you to dedicate a second phone number on the same phone line just for receiving faxes A You can switch BT callsign off temporarily then turn it back on When you get a new fax number make sure you reset this function O When you set the BT Callsign feature to ON the receive mode is set to Manual automatically You can not change the receive mode to the other mode while the BT Callsign is set to on To enable the machine to work with BT Callsign Only with your external phone Press Menu Set 2 0 2 The screen displays the current setting of this feature 2 Press lt gt
41. 1 9 Brightness Press Menu Set 4 3 2 Press gt to make a lighter print OR Press lt gt to make a darker print Press Menu Set 3 Press Stop Exit Contrast You can choose the contrast setting More Contrast will make an image look sharper and more vivid Press Menu Set 4 4 2 Press gt to Increase the contrast OR Press gt to decrease the contrast Press Menu Set 3 Press Stop Exit 11 10 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY Colour enhancement You can turn on the colour enhancement feature to print more vivid Images Press Menu Set 4 5 2 Press lt gt or to select On or off Press Menu Set A If you select On you can customize the White Balance Sharpness or Colour Density 3 if you selected On Press lt 4D or lt gt to select White Balance Press Menu Set OR To skip the White Balance Press amp or gt to select Sharpness Or Color Density 4 Press or to adjust the degree of White Balance Press Menu Set 5 Repeat Step 4 and Step 5 to adjust the degree of Sharpness and Colour Density OR Press Stop Exit WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 11 11 E White Balance This setting adjusts the hue of the white areas of an image Lighting Camera settings and other influences will effect the appearance of white The white areas of a picture may be slightly pink yellow or some other colour By using th
42. 3 O loo o oo ncezoc e e INTRODUCTION 1 2 Copy keys Temporary settings Options You can quickly and easily select temporary settings for copying Quality Use this key to temporarily change the quality for Copying Enlarge Reduce Lets you enlarge or reduce copies depending on the ratio you select Fax and telephone keys Fax Resolution Sets the resolution when you send a fax Redial Pause Redials the last number you called It also inserts a pause in auto dial numbers Tel R This key is used to have a telephone conversation having picked up the external handset in F T pseudo ringing etc Also use this key to transfer a call to another extension when it is connected to a PABX Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine The key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone Mode keys ED Fax Lets you access Fax mode Copy Lets you access Copy mode Scan Lets you access Scan mode Stop Exit Stop Exit 9 p Stops an operation or exits from the menu Mono Start Mono Start Lets you start sending faxes or making copies in black and white Also lets you start a scanning operation Colour or mono depending on the scanning setting on your PC Colour Start O Colour Start Lets you start sending faxes or making copies in fu
43. 33600 bps MFC 3820CN ADF Width 148 mm to 216 mm ADF Height 148 mm to 356 mm Scanner Glass Width Max 216 mm Scanner Glass Height Max 297 mm 208 mm 204 mm 256 levels Standard Secure Timer Sequential B amp W only Automatic Light Dark manual setting e Horizontal 203 dot inch 8 dot mm e Vertical Standard 3 85 line mm Black 7 7 line mm Colour Fine 7 7 line mm Black Colour Photo 7 7 line mm Black Superfine 15 4 line mm Black 40 stations MFC 3420C 100 stations MFC 3820CN 90 stations MFC 3420C 150 stations MFC 3820CN 3 times at 5 minute intervals 0 1 2 3 or 4 rings 0 1 2 3 4 or 5 rings Nordic countries only Public switched telephone network SPECIFICATIONS S 4 Memory Transmission Out of Paper Reception Up to 200 1 170 pages Up to 480 400 2 pages Up to 200 170 2 pages Up to 480 1 400 pages MFC 3420C MFC 3820CN MFC 3420C MFC 3820CN NNO SS 1 Pages refers to the Brother Standard Chart No 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice 2 Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice Scanner Colour Monochrome TWAIN Compliant WIA Compliant Resolution Scanning Speed Document Size Scanning Width Gray
44. At your side USER S GUIDE MFC 3420C MFC 3820CN CE At your side THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased and does not offer any warranty in the event that this product is used on public telecommunication lines in another country Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication D ion of Conformi TTE Di Manufacturer Brother Industries Ltd 15 1 Naeshiro cho Mizuho ku Nagoya 467 8561 Japan Plant Brother Industries Shen Zhen Ltd G02414 1 Bao Chang Li Bonded Transportation Industrial Park Bao Long Industrial Estate Longgang Shenzhen China Herewith declare that Products description Facsimile Machine Type Group 3 Model
45. F if it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Dial the fax number Press Mono Start or Colour Start The machine starts scanning the first page 6 2 SETUP SEND Faxing from the scanner glass You can use the scanner glass to fax pages of a book or one page ata time The documents can be up to A4 size To cancel press Stop Exit If it is not illuminated in green press 4H Fax 2 Load your document on the scanner glass See Using the scanner glass on page 2 3 3 Dial the fax number Press Mono Start or Colour Start The machine starts scanning the first page If you press Colour Start the machine starts sending 4 Tosenda single page press 2 or press Mono Start again The machine starts sending the Les 2 No pia document OR To send more than one page press 1 and go to Step 5 5 Place the next page on the scanner glass Press Menu Set EEE E The machine starts scanning Repeat Steps 4 and 5 for each additional page a m Ifthe memory is full and you are faxing a single page it will be sent in real time E If you need to cancel before the fax is sent press Stop Exit You cannot send multiple pages for colour faxes SETUP SEND 6 3 Out of Memory message Ifyou getan Out of Memory message while scanning the first page of a fax press Stop Exit to cancel the scan If you get an Out of Memory message while scanning a subsequent
46. Fine Make a copy to check your machine s scanner operation Transmission Verification There is probably temporary noise or static on the line Try sending the Report says Result NG or fax again If you send a PC FAX message and get Result NG or on the Result ERROR Transmission Verification Report your machine may be out of memory To gain extra memory you can turn off Fax Storage see Setting Fax Storage on page 8 2 print fax messages in memory see Printing a fax from the memory on page 5 6 or cancel a Delayed Fax or Polling Job See Cancelling a scheduled job on page 6 11 If the problem continues ask the telephone company to check your phone line Vertical black lines when If the copy you made shows the same problem your scanner is dirty sending See Cleaning the scanner on page 13 19 Handling Incoming Calls machine Hears Voice as If your machine is set to Fax Detect ON it is more sensitive to sounds CNG Tone Your machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones Deactivate the fax by pressing Stop Exit Try avoiding this problem by turning Fax Detect to OFF See Fax Detect on page 5 5 Sending a Fax Call to the If you answered at the machine press Mono Start and hang up machine immediately If you answered on an extension phone press your Fax Receive Code default setting is 451 When your machine answers ha
47. HOOTING AND ROUTINE MAINTENANCE Replacing the ink cartridges Your machine is equipped with an ink dot counter that automatically monitors the ink level in each colour cartridge When the counter detects an ink cartridge is running out of ink the machine will notify you with a message on the LCD The LCD shows you which colour cartridges are low or empty Be sure to follow the LCD prompts so you replace the colour cartridges in the appropriate order When the ink cartridges are running low you must use the Ink key to begin the cartridge replacement Steps 1 to 3 If the ink is empty skip to Step 3 Press Ink 2 Press gt or G to select Replace Ink Press Menu Set A If one or more ink cartridges are empty for example Black the LCD shows Pls Open Cover 3 Lift the scanner cover 4 Push the appropriate coloured ink cartridge covers and remove the used ink cartridge TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 21 5 Open the new ink cartridge bag for the colour shown on the LCD and then take out the ink cartridge Hold the new ink cartridge as shown in the illustration and then peel the sealing tape from the side of the ink cartridge Carefully peel the tape in the direction away from you Peel in the direction away from you Opening A To prevent spilling ink and staining your hands and clothing remove the sealing tape gently Each colour has its own correct position Insert each new ink cartridge
48. List A listing of names and numbers stored in Speed Dial memory in numerical order Real Time Transmission When memory is full you can send faxes in real time Remaining jobs You can check which jobs are waiting in memory and cancel jobs individually Remote Activation Allows you to transfer a fax call answered at an external or extension phone to the machine Remote Deactivation Fax Tel mode only When the machine answers a voice call it pseudo double rings You can pick up the call at an extension phone by pressing this code 5 1 Remote Access Code Your own four digit code that allows you to call and access your machine from a remote location Remote Retrieval Access The ability to access your machine remotely from a touch tone phone Resolution The number of vertical and horizontal lines per inch See Standard Fine Super Fine and Photo Ring Delay The number of rings before the machine answers in Fax Only mode Ring Volume Volume setting for the machine s ring Scanning The process of sending an electronic image of a paper document into your computer G 4 GLOSSARY Scan to Card MFC 3820CN only You can scan a black and white or colour document into a Media Card Black and white images will be in TIFF file format and colour images may be in PDF or JPEG file format Search An electronic alphabetical listing of stored Speed Dial and Group numbers Speed Dial A pre programmed number for easy dial
49. Lock is switched ON press Menu Set 2 Enter a 4 digit password and press Menu Set The screen displays Accepted then after 2 seconds the display reverts to normal TX Lock is now switched OFF A If the password you enter at Step 2 is incorrect the screen would display wrong Password After 2 seconds the display will then return to displaying TX Lock Mode You must then start from Step 1 to switch OFF TX Lock If you forget the TX Lock password please contact your Brother dealer or Brother for assistance 6 20 SETUP SEND Quick Dial numbers and dialling options Storing numbers for easy dialling You can set up your machine to do two types of easy dialling Speed Dial and Groups for Broadcasting faxes A If you lose electrical power the quick dial numbers that are in the memory will not be lost Storing Speed Dial numbers You can store Speed Dial numbers so that when you dial you will only have to press a few keys Search Speed Dial the two digit number and Mono Start or Colour Start The MFC 3420C can store 40 Speed Dial numbers and the MFC 3820CN can store 100 numbers Press Menu Set 2 3 1 2 Use the dial pad to enter a two digit Speed Dial location number 01 40 for MFC 3420C 00 99 for MFC 3820CN For example press 05 Press Menu Set 3 Enter the phone or fax number up to 20 digits Press Menu Set 4 Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the char
50. MOTE FAX OPTIONS 8 1 Setting Fax Storage If you set Fax Storage to ON you will be able to retrieve fax messages from another location using Fax Forwarding or Remote Retrieval operations See Remote commands on page 8 5 If there is paper in your machine a back up copy of each fax will be printed The LCD will show when you have a fax stored in memory Press Menu Set 2 5 2 The LCD will ask you to choose a fax setting 2 Press lt gt or 1 to select on or off Press Menu Set 3 Press Stop Exit A If there are faxes in the memory when you turn Fax Storage OFF the LCD will ask if you want to erase the faxes in the memory If you press 1 all fax data is erased and Fax Storage is turned off If you press 2 faxes are not erased and Fax Storage stays on See Printing a fax from the memory on page 5 6 A m After you have selected the Fax Forwarding feature Fax Storage is set to On automatically If you turn the Fax Forwarding feature back to off Fax Storage stays on Backup Print If you ve set Fax Storage to On your machine automatically prints faxes as they are received into the memory This is a safety feature in case the power goes off so you won t lose your messages 8 2 REMOTE FAX OPTIONS Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine Before you use the remote access and retrieval features you have to se
51. Me 2000 XP Mac OS 8 6 9 2 Mac OS X 10 1 10 2 4 or greater Ethernet 10 100 BASE TX Auto Negotiation TCP IP RARP BOOTP DHCP APIPA NetBIOS WINS LPR LPD Port9100 SSDP Rendezvous FTP Network Printing and PC FAX are available for Mac OS 8 6 9 2 Mac OS 10 2 4 or greater Mac OS 8 6 9 2 Quick Draw over TCPIP Mac OS X 10 2 4 or greater Rendezvous Network Scanning and Remote Setup are not available for Mac Media drive is not available for Mac Included Utilities BRAdmin Professional Windows ea BRAdmin Professional is not supported in Mac OS SPECIFICATIONS S 8 Index Access codes storing and dialling occooooccconcco oo 7 5 ADF automatic document feeder occoocccccccccccoonoo 2 1 6 2 ADE COVER sepisccd tized 13 4 Answering machine TAD ie 1 10 CONNECTING n se 1 12 Automatic GIANG ies 7 1 TAX receive cececeeeeeeeeee ee 5 1 fax redial ccoonccconn 6 8 transmission c0000ee 6 4 Broadcasting c cccceceeeee 6 12 setting up Groups for 7 3 Canceling Fax Forwarding 8 5 fax jobs in memory 6 10 jobs awaiting redial 6 11 PAGING islas 8 5 Cleaning print head 20 08 13 12 printer platen 13 20 SCANNED 0 c0eeceeeeeees 13 19 ONG TONOS os 1 7 Color Enhance PhotoCapture Center TE EE Cn er eee 11 11 Connecting external TAD
52. Name MFC 3420C MFC 3820CN is in conformity with provisions of the R amp TTE Directive 1999 5 EC and we declare compliance with the following standards Safety EN60950 2000 EMC EN55022 1998 Class B EN55024 1998 EN61000 3 2 1995 A14 2000 EN61000 3 3 1995 Year in which CE marking was First affixed 2003 Issued by Brother Industries Ltd Date 16th July 2003 Place Nagoya Japan Signature Takashi Maeda Manager Quality Management Group Quality Management Dept Information Document Company Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance 4h WARNING There are high voltage Do not handle the plug with wet electrodes inside the machine hands Doing this might cause Before you clean the machine an electrical shock or clear a paper jam make sure you have unplugged the telephone line cord first and the power cord from the AC power socket To prevent injuries be careful not to put your fingers on the area shown in the illustration Because that part is extremely HOT after you use your machine To prevent injuries be careful not to put your hands on the edge of the machine under the scamner cover To prevent injuries be careful not to touch the area shaded in the illustration To prevent injuries be careful not to put your fingers in the area shown in the illustrati
53. Photo 2 Paper amp Size 0x15cm Glossy Selects the paper 3x18cm Glossy and print size A4 Glossy A4 Plain 10x15cm Inkjet A4 Inkjet 3 Brightness Adjusts the brightness 4 Contrast o Adjusts the contrast 5 Color Enhance On 1 White Adjusts the hue of the Enhance Enhance Off Balance white areas 000m Enhances the detail of the image Adjusts the total amount of colour in the image A The factory settings are shown in Bold ON SCREEN PROGRAMMING 3 8 Press the Menu numbers ex Press 1 2 for Paper Type OR enu Menu Menu lt gt gt E Select Set Select Set Cropping 0n Cropping Of 4 PhotoCapture 6 Cropping MFC 3820CN only Continued 7 Scan to Card B W 200 dpi B W 200x100 dpi Color 150 dpi lor 300 dpi 2 B W File Type E 3 ColorFile Type The factory settings are shown in Bold 4 Test Print MFC 3420C only 6 Test Print MFC 3820CN only Es 3 9 ON SCREEN PROGRAMMING lor 600 dpi accept Menu Descriptions Page Selections 1 Quality Crops the image around the margin to fit the paper size or print size Turn this feature offif you want to printwhole images or prevent unwanted cropping Selects the Scan resolution for your type of origin
54. Power Save key The default mode is On Your machine can receive faxes or calls even if the machine is Power Save mode If you want to have your machine not to receive faxes or calls turn this setting to Fax Receive Off See Turning the machine to Power Save condition on page 1 5 Press Menu Set 1 5 2 Press lt gt or to selectof f or On 3 Press Menu Set 4 Press Stop Exit GETTING STARTED 4 10 Setup Receive Basic recelving operations Choosing the Receive Mode There are four different Receive Modes for your machine You can choose the mode that best suits your needs Fax Only automatic receive Fax Tel fax and telephone with an external or extension telephone External TAD with an external answering machine Manual manual receive with an external or extension telephone The machine automatically answers every call as a fax The machine controls the line and automatically answers every call If the call is a fax it will receive the fax If the call is not a fax it will ring pseudo double ring for you to pick up the call The external answering machine TAD automatically answers every call Voice messages are stored on the external TAD Fax messages are printed You control the phone line and must answer every call yourself For dedicated fax lines Use this mode if you expect to receive lots of fax messages and few telephone calls You cannot have an answe
55. Remote You must set your Access own code for Remote Retrieval 4 Print Prints incoming faxes Document stored in the memory 6 Remaining Checks which jobs Jobs are in the memory or cancels a delayed fax or polling job 0 1 TX Lock Prohibits most Miscellaneous functions except receiving faxes into 2 BT Callsign U K Only A The factory settings are shown in Bold ON SCREEN PROGRAMMING 3 6 Press the Menu numbers ex Press 1 2 for Paper Type OR C 2 AD Select Set Co Menu SAD Kay gt Select Set accept Stop Exit Re to exit Menu Descriptions Page Selections 3 Copy 1 Quality 2 Brightness 3 Contrast NS i 4 Color 1 Red Adjust A The factory settings are shown in Bold W U qaguu aoodaoao J d gt QoQo 3 7 ON SCREEN PROGRAMMING Selects the Copy resolution for your type of document Adjusts the brightness Adjusts the contrast for copies Adjusts the amount of Red in copies Adjusts the amount of Green in copies Adjusts the amount of Blue in copies 10 15 10 15 10 15 10 16 Press the Menu numbers ex Press 1 2 for Paper Type OR gt gt En to to Select amp Set Select amp Set accept exit 4 PhotoCapture 1 Print Normal Selects the print MFC 3820CN Quality Fine quality only
56. Scale Colour Monochrome Yes Windows 98 98SE Me 2000 Professional Mac OS 8 6 9 2 Mac OS X 10 2 1 or greater Yes Windows XP Up to 9 600 x 9 600 dpi interpolated Up to 600 x 2 400 dpi optical Maximum 1200 x 1200 dpi scanning with Windows XP resolution up to 9 600 x 9 600 dpi can be selected by using the Brother scanner utility Colour up to 5 sec Mono up to 3 sec A4 size in 100 x 100 dpi ADF Width 148mm to 216 mm ADF Height 148 mm to 356 mm Scanner Glass Width Max 216mm Scanner Glass Height Max 297 mm 210 mm 256 levels A Mac OS X scanning is supported in Mac OS X 10 2 1 or greater S 5 SPECIFICATIONS Printer Printer Driver Windows 98 98SE Me 2000 Professional and XP driver supporting Brother Native Compression mode and bi directional capability Apple Macintosh QuickDraw Driver For Mac OS 8 6 9 2 Mac OS X 10 1 10 2 1 or greater Resolution Up to 4800 x 1200 optimized dots per inch dpi 1200 x 1200 dots per inch dpi 600 x 600 dots per inch dpi 600 x 300 dots per inch dpi 600 x 150 dots per inch dpi Black and White Printing The machine prints using black ink up to 4800 x 1200 optimized dpi when Photo mode is selected in the printer driver Colour Printing The machine uses Brother s OP Technology to automatically vary the printing resolution for producing the highest quality output Brother s OP Technology is automatically activated during colou
57. Setup Send menu OR Press 2 if you have finished choosing settings 6 Enter a fax number Press Mono Start or Colour Start WG N Standard Suitable for most typed documents Fine Good for small print and transmits a little slower than Standard resolution S Fine Good for small print or artwork and transmits slower than Fine resolution Photo Use when the document has varying shades of gray or photograph This has the slowest transmission time SETUP SEND 6 7 Manual and automatic fax Redial If you are sending a fax manually and the line is busy press Redial Pause and then press Mono Start or Colour Start to try again If you want to make a second call to the last number dialled you can save time by pressing Redial Pause and Mono Start or Colour Start Redial Pause only works if you dialled from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial up to three times at five minutes intervals Colour fax transmission Your machine can send a colour fax to machines that support this feature However colour faxes cannot be stored in the memory so Delayed fax and Polling Transmit features are not available If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Enter the fax number using the dial pad Speed Dial or Search 4 Press Colour Start A When you send a colour fax the machine will send it
58. a card No File This message will appear if you try to access the media card in the drive slot does not contain a JPG file Out of Memory This message will appear if you are working with images that are too large for the machine s memory Unsupported Card This message will appear if you insert a media card that is not supported WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 11 13 Using PhotoCapture Center from your PC You can access the media card that is in the media drive slot of the machine from your PC See Using PhotoCapture Center from your PC See Using the PhotoCapture Center from your PC on page 7 1 in Software User s Guide on the CD ROM or Using the PhotoCapture Center from a Macintosh MFC 3320CN and MFC 3820CN only on page 9 24 in the Software User s Guide on the CD ROM Using PhotoCapture Center for scanning documents You can scan the documents into a media card See Scan to Card MFC 3320CN and MFC 3820CN only on page 2 22 in Software User s Guide on the CD ROM 11 14 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY Important information For your safety To ensure safe operation the three pin plug supplied must be inserted only into a standard three pin power point which is effectively grounded through the normal household wiring The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe
59. achine starts scanning the document O a WG N A You can use Secure Polling only with another Brother fax machine A The document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Cancelling a job function See Cancelling a scheduled job on page 6 11 6 16 SETUP SEND TX Lock This feature allows you to prevent unauthorised access to the machine When switched On TX Lock prohibits most functions The following functions listed are available while TX Lock is switched On MW Receiving faxes Answering amp making telephone calls with an external telephone Scheduled Delayed Transmission Polling Fax Forwarding Remote Retrieval Provided it was set before TX Lock was switched ON HEE E SETUP SEND 6 17 Using TX Lock You must use a password to switch TX Lock ON and OFF Setting Up the TX Lock for the First Time Press Menu Set 2 0 1 2 Entera 4 digit number as a new password 3 Press Menu Set The screen prompts you to re enter the password Re enter the password and press Menu Set Press gt or gt to choose Set TX Lock Press Menu Set The screen prompts you to enter the password Enter a 4 digit password followed by Menu Set This is the same as the security password of the machine already stored The screen displays Accepted for 2 seconds followed by TX Lock Mode TX Lock is now switched ON N OQA A If the password you ente
60. ake off the sealing tape E If ink stains your body or clothing wash with soap or detergent immediately E If you install an ink cartridge in the wrong colour position you must clean the print head several times before you start printing after correcting the cartridge installation because the colours were mixed E Once you open an ink cartridge install it in the machine and use it up within six months of installation Use unopened ink cartridges by the expiration date written on the cartridge package TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 23 Brother multifunction machines are designed to work with ink of a particular specification and work to a level of optimum performance when used with genuine Brother ink cartridges Brother cannot guarantee this optimum performance if ink or ink cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than genuine Brother cartridges with this machine or the refilling of empty cartridges with ink from other sources lf damage is caused to the print head or other parts of this machine as a result of the use of ink or ink cartridges other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine any repairs required as a result will not be covered by the warranty A Ifthe Ink Empty message is on the display after you have installed ink cartridges check that the ink cartridges are
61. al Selects the default file format for black and white scanning Selects the default file format for colour scanning You can print a test sample page to check the print quality and adjust the Vertical Alignment Stop Exit to exit 11 12 13 12 1 See the complete Software User s Guide on the CD ROM Press the Menu numbers ex Press 1 2 for Paper Type OR enu Menu Menu AD gt E Select amp Set Select amp Set Menu Selections 5 LAN MFC 3820CN only 1 Setup TCP IP 2 IP Address 000 255 000 255 000 255 000 255 000 255 000 255 000 255 000 255 000 255 000 255 000 255 000 255 1 BOOT Method Auto Static RARP BOOTE DHCP 5 Host Name BRN_XXXXXX 6 WINS Config Auto Static 7 WINS Server Primary 000 000 000 000 Primary 000 000 000 000 8 DNS Server 9 APIPA A The factory settings are shown in Bold ON SCREEN Stop Exit Menu A gt 4 to to accept exit You can choose the BOOT method that best suits you needs Enter the IP address Enter the Subnet mask Enter the Gateway address Enter the Host name You can choose the WINS configuration mode Specifies the IP address of the primary or secondary server Specifies the IP address of the primary or secondary server Automatically allocates the IP address from the link local address range PROGRAMMING 3 10
62. anaconda E 4 3 Inserting SPACES c occoncccccccconcnccnonnonnnnonnnnonnnnnnnnnnonannos 4 3 Making Corrections oocccooccconccconcnconcononccninnnnnos 4 3 Repeating letters ooocccconnccccncnnononccnonannnnnannss 4 3 Special characters and symbols ooocccccccocccncccnoco 4 4 Setting Tone or Pulse dialling mode Except for the Nordic Countries oo ccocoooo 4 4 Setting PABX MFC 3420C only ccccccoooocccnccccnnnnooconos 4 4 Setting the Phone Line Type MFC 3820CN only 4 5 PABX and TRANSFER ccooccccccnnconncnnnnnccnnononinnnnnnnos 4 5 Sia lAs sec acto O o A 4 6 Setting the Mode TIME ooococcnccccnccoococococonononcnonnnnnnanoos 4 6 Setting the Paper Type cccoococccccccoccncccccoconcnonancononononnns 4 7 Setting the Ring VOlUME ooccccccnccnccccnoconcconnaconononanoos 4 8 Setting the Beeper VolUME ooooooccccccccncnonccnncnnnnnnanconos 4 8 Setting the Speaker VOIUMGE ooococoooconcococononcnnonononanoos 4 9 Setting the Clock Change cccccccoccccnnccccnnccnnoncnnnnnaconos 4 9 Power Save Setting ooocnconccccocoooncnncnnonnnnnnononnns 4 10 Sel RECEIVE misil 5 1 Basic receiving OPeratiONS occooccccocnnccnonncnonnnnnnnonnnnonnnononons 5 1 Choosing the Receive Mode ooocccccccccccccccconncocnnconnnos 5 1 To select or change your Receive Mode 5 2 Setting the Ring Delay ccccccoococcccnnccconoconnnncnnnnnnnonos 5 3 Setting the F T Ring Time
63. aper Size 5 Press lt a gt or to select the type of paper you are using 10x15cm Glossy 13x18cm Glossy A4 Glossy A4 Plain 10x15cm Inkjet orA4 Inkjet Press Menu Set If you selected A4 go to Step 6 If you selected another size go to Step 7 OR To print without changing settings press Colour Start Print Size 6 if you selected A4 press gt or lt gt to select the print size 10X8cm 13X9cm 15X10cm 18X13cm or 20X15cm Press Menu Set and go to Step 7 OR To print without changing settings press Colour Start Printed Position Number of Copies Use the dial pad to enter the number of copies you want Press Menu Set 8 Press Colour Start to print WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 11 7 DPOF printing DPOF stands for Digital Print Order Format Major Digital Camera manufacturers Canon Inc Eastman Kodak Company Fuji Photo Film Co Ltd Matsushita Electric Industrial Co Ltd and Sony Corporation created this standard to make it easier to print images from a digital camera If your digital camera supports DPOF printing you will be able to select on the Digital Camera display the images and number of copies you want to print When the memory card CompactFlash SmartMedia Memory Stick or SecureDigital with DPOF information is put into your machine you can print the selected image easily 1 Insert your media card into the proper drive slot A The media act
64. ash 11 1 DPOF printing 11 8 Memory Stick 11 1 Printing images 11 6 Printing Index 11 5 SmartMedia 11 1 specifications S 3 Power failure 3 1 Print ata a 2 7 difficulties 13 8 NVES nur asco ones S 6 fax from memory 5 6 improving quality 13 12 paper JAMS cccceeeeee 13 5 OM 9 3 resolution cccoocccccnnccncnno S 6 specifications S 6 Programming your MFC A Geet ania 3 1 3 2 Quality key copying 10 4 Receive Mode occcccccooo 5 2 External TAD 5 1 Fax ONIY soirs tensia 5 1 A a 5 1 Manual ccocccccccccconicccnonncs 5 1 Redial Pause ccoocccco 6 8 Reducing CODICS ii 10 5 reducing long faxes onnenn 5 6 Remote Retrieval 8 4 ACCESS COE 8 3 8 4 COMMANAS 00ecceeeeees 8 5 getting your faxes 8 6 REPONS estatal cen asta cool 9 1 Fax Journal ocoocccccnccncnc 9 3 Help ISU uc 9 3 how to print oo 9 3 Network Configuration 9 3 Quick Dial ooccccoocc 9 3 Transmission Verification src caticids 9 1 9 3 User Settings 9 3 Resolution CODY arios S 3 fax Standard Fine SuperFine Photo S 4 Dt nia S 6 a S 5 setting
65. ater compression methods Modified Read MR Modified Modified Read MMR and JPEG if the receiving machine has the same capability Communication error or Comm Error An error during fax sending or receiving usually caused by line noise or static GLOSSARY G 1 Compatibility group The ability of one fax unit to communicate with another Compatibility is assured between ITU T Groups Contrast Setting to compensate for dark or light documents by making faxes or copies of dark documents lighter and light documents darker Delayed Fax Sends your fax at a specified later time that day Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line The Brother machine uses the new number to simulate a dedicated fax line Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax ECM Error Correction Mode Detects errors during fax transmission and resends the pages of the fax that had an error Extension phone A telephone on the fax number that is plugged into a separate wall socket External phone A TAD telephone answering device or telephone that is plugged into the socket F T Ring Time The length of time that the Brother machine rings when the Receive Mode setting is Fax Tel to notify you to pick up a voice call that it answered Fax Detect Enab
66. by removing each page after it exits the machine to avoid smudging Handling and using special paper E Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat m The coated side of glossy paper is shiny Avoid touching the shiny coated side Load glossy paper with the shiny side facing up toward you E Avoid touching either side of transparencies because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing LOADING DOCUMENTS AND PAPER 2 4 Paper capacity of the paper tray Paper Type Number of sheets Plain Paper Letter Executive 100 of 80 g m Cut Sheet A4 A5 A6 BS JIS up to 10 mm 50 of 80 gr Inkjet Paper Letter A4 Glossy Paper Letter A4 J Envelopes DL COM 10 C5 1 Monarch JE4 Photo Card 102 mm X 152 mm 3 L 89 mm X 127 mm 2L 127 mm x 178 mm Index Card 127 mm x 203 mm You can copy only on A4 A5 and Photo Card 102 mm X 152 mm paper You can receive faxes only on A4 paper 0 0 0 0 0 Paper specifications for the paper tray Cut Sheet Paper Plain Paper 64 to 120 g m Weight Inkjet Paper 64 to 200 g m Glossy Paper Up to 220 g m Index card Up to 120 g m Thickness Plain Paper 0 08 to 0 15 mm Inkjet Paper 0 08 to 0 25 mm Gloss
67. ccoccccnoccnn co 13 2 Not Registered 6 2 Out of Memory 13 3 while scanning a document eee en ee ern dos 10 3 EXT external telephone 1 10 TAD answering machine an dotada a 1 10 Extension telephone using nd ca 5 7 Extension Telephones 1 13 External telephone 1 9 Fax codes changing ccocccoccconc 5 8 8 3 Fax Receive Code 5 7 Remote Access Code 8 3 Telephone Answer Code 5 7 Fax Detect ocooccccnccccccccnoo 5 5 Fax Forwarding changing remotely 8 5 8 6 Fax Storage sexier ees 8 2 Backup Print 8 2 printing from memory 5 6 WENING ON suicide 8 2 Fax stand alone receiving cooocccocnnonnoneconnaronas 5 1 difficulties 13 8 Fax Forwarding 8 5 from extension phone 5 7 reducing to fit on paper 5 6 retrieving from a remote S rata 8 6 Ring Delay setting 5 3 sending iicdstcentinditaneatuow sates 6 1 AUTOMANIGC airsan 6 4 Broadcasting 6 12 canceling from memory EE E EEA 6 11 COIOUr TAX inean 6 8 CONMAS ceros 6 6 delayed occcooccconco 6 14 enter Fax mode 6 1 TON ADE ainia 6 2 from memory Dual Access EE EEE AAA code toes 6 9 from scanner glass 6 3 Manlal esti nia 6 5 OVEISEAS cocccocccncnnnnnnnnnss 6 13 Real Time Transmission ii 6 9 FOGIANNG isso 7 6 resolution
68. cnoccononcnononononanonnnnnnnnnnnnnos 10 5 AU AAA a O OOO 10 6 OOM A oO 10 7 A 10 8 Paper SIZE porene n oia rene 10 9 BONG S Oisian cae RE 10 10 ON E nadan 10 11 Sorting copies using the ADF ooccccccccncccocccccccnnnnos 10 12 N in 1 copy Page Layout occcccoocccnccccccconcccnonnnnnnos 10 13 Changing the default copy settings cooo o 10 15 Copy Quality sosio 10 15 A A 10 15 E Es 10 15 Colour AdjustMenNt occccoonnnncccconcncncnononncnononncnnnanonoss 10 16 Legal limitatiONS oooccconccccccncononnnncnnoncnnonnnnonannnnnnnnnnos 10 17 Walk Up PhotoCapture Center MFC 3820CN only 11 1 IEF OCUIGUION euarcaa doctora 11 1 PhotoCapture Center requirements 11 1 A A orc E EE 11 2 Getting Started eiin 11 3 Printing the Index ThumbnalilS ooocccccccccocoomconco 11 5 Printing IMAges cccoccccnccnonccnonncnnnnccononcnonnncnnnnconancnnaness 11 6 Number Of Copies ccccoooccncccccocccccoconncncnnnnnncncnnonnos 11 7 DROF PINUNO ace sssics occa tisadecntaemsoddcnntnaasienntoeseiedsccoeedacs 11 8 Changing the default settings o cccccoononncocnnnonos 11 9 PRINT QUAlVssincaa aos a 11 9 A 11 9 BIIQN NESS oocccoocccncnncconnccnonoconncnnonononnnonannnnnnnonanonos 11 10 COWIE AS nicotina eo 11 10 Colour enhancement ooccccccccnnccnonccccnnoconcnnnononaninnnnns 11 11 OPI iaa 11 12 Understanding the Error Messages
69. concnnnnns 13 12 ios A o 13 12 Checking the ink VOlUME occcccooocnnccccnccnnccnnoncnnnnononcnnnnos 13 15 Packing and shipping the machine cc o 13 16 Routine MAINTENANCE ooccocccnonncccccocnnncccnnnnoncnnnnnnonnnnnnnos 13 19 Cleaning the SCANNET ccccssecececeeseeecaseseeeeeanees 13 19 Cleaning the machine printer platen 13 20 Replacing the ink cartridges coooccconcconncocnnno 13 21 OSS AV nuria G 1 Specifications mermada razonar S 1 Product description occcoccccoccccccccnccnonoccnnnnnnnnonnnnnnnnnnos S 1 Ea e PPP E oe o o E S 1 Print NS dls cieesicaiaele ica caiolasicds S 2 Bloom E ee ee S 3 PhotoCapture Center MFC 3820CN only S 3 esas S 4 A S 5 PRO caras S 6 Interfaces serrer EE EERE S 6 Computer requirements annen a Consumable iteMS oooccocccnccncccnccncncnnoncnnnnoncnnnnononinannnnnnzs S 8 Network LAN MFC 3820CN only ooccccccoocccnccccccnccccoo S 8 A AP tunsatitevavdsacudeavaseswcceavecsuck l 1 Remote Retrieval Access Card sansnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn R 1 XV f Introduction Using this Guide Thank you for buying a Brother Multi Function Center MFC Your machine is simple to use with LCD screen instructions to guide you through programming it You can make the most of your machine by viewing through this Guide Finding information All the chapter headings and subheadings are listed
70. de The delayed faxes that have been set up will be sent You can even retrieve faxes using Remote Retrieval if you are away from your machine If you want to do other operations you must turn the machine back on Turning the machine to Power Save condition Press and hold down the Power Save key until the LCD shows The LCD light will turn off Turning the machine to Power Save condition off Press and hold down the Power Save key until the LCD shows The LCD will show the date and time Fax mode A Even if you turned the machine off it will periodically clean the print head to preserve print quality If you unplug the AC power cord no machine operations will be available A You can turn the machine Off by customizing the Power Save key as shown next page In this Off mode no machine operation will be available See Power Save Setting on page 4 10 A The external telephone is always available INTRODUCTION 1 5 P Save Setting Available Operations Fax Receive On Fax Only Fax Receive Fax Detect Delayed Fax default Fax Tel Remote Fax Option Remote Retrieval External Tap You cannot receive fax with Mono Start or Colour Start Delayed Fax and Remote Fax Option should be set before you switch off the machine Manual Delayed Fax Fax Detect MW You cannot receive fax with Mono Start or Colour Start E Delayed Fax should be set before you switch off machine Fax Receive Off No machine operations will b
71. ded as telephone calls Custom features on your phone line If you have Voice Mail Call Waiting Call Waiting Caller ID RingMaster an answering service an alarm system or other custom feature on one phone line it may create a problem with the operation of your machine and Custom features on a single line on page 13 9 INTRODUCTION 1 15 Loading documents and paper Load documents You can send a fax copy and scan from the ADF automatic document feeder or from the scanner glass Using the automatic document feeder ADF The ADF can hold up to 20 pages and feeds each sheet individually Use standard 80 g m paper and always fan the pages before putting them in the ADF Recommended environment Temperature 20 C 30 C Humidity 50 70 Paper 80 g m A4 O DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric To fax copy or scan this kind of document see Using the scanner glass on page 2 3 E Make sure documents written with ink are completely dry E Documents to be faxed must be from 14 8 to 21 6 cm wide and 14 8 to 35 6 cm long 2 1 LOADING DOCUMENTS AND PAPER Unfold the ADF Document Support ADF Document Support 30 0 2 Fan the pages well and stagger them at an angle Make sure you put the documents face up top edge first in the ADF until you feel them touch the feed roller 3 Adjust the paper
72. dless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS Choosing a location Place your machine on a flat stable surface that is free of vibration and shocks such as a desk Put the machine near a socket anda standard grounded AC power outlet Choose a location where the temperature remains between 10 and 35 C Caution Avoid placing your machine in a high traffic area Avoid placing your machine on the carpet Do not place near heaters air conditioners water chemicals or refrigerators Do not expose the machine to direct sunlight excessive heat moisture or dust Do not connect your machine to electrical sockets controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory Do not connect your machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply Avoid interference sources such as speakers or the base units of cordless phones vi Quick Reference Guide Sending faxes Storing numbers Automatic Transmission Storing Speed Dial numbers If it is not illuminated in p Press Menu Set 2 3 1 Using the dial pad enter a IR Press Fax two digit Speed Dial 2 Load your document See location number and then Load documents on page
73. e 1 15 Loading documents and paper ccccssceseeeeseseseeeeeeeeeens 2 1 Load documents cccceccesceceeceaseceeeceseeceeseeseeseeeeeeessees 2 1 Using the automatic document feeder ADF 2 1 Recommended environment cccececeeeeeeeeeeeeeees 2 1 Using the Scanner glass cccoocccnoccconcccconcnnononnonnnnonons 2 3 POOUT DAD CM sasen A E iat 2 4 Handling and using Special paper ccceceeeeeceeeees 2 4 Paper capacity of the paper tray c cccccesseeees 2 5 Paper specifications for the paper tray 2 5 Paper capacity of the output paper support 2 6 Printable area oocccccnccccncconcconnccnnoncncnonnnnnnononononenonoos 2 7 How to load paper and envelopes cccooccccccconncccccnno 2 8 To load paper or other Media occccccccccnconccncccno 2 8 To load glossy paper coocccocccccnccccncncnnonnnnnnnonannonannnnnos 2 9 TO load envelopes cccooccccoccccnnccconcnnonccnoncononncnonannns 2 10 On screen programming comncncccononncnnnnnanononcnannnnonanancnranananens 3 1 User friendly programming ooccccccoccnccnnnnconcononnncnnnnannncnnos 3 1 Mena TIOR reer a E E E 3 1 Memory storage oocccoocccccccncnoccnnncncnanncnnnnonannnnnnncnnnnnnnoos 3 1 Navigalon KEYS seorsa EaR 3 2 Getting started An 4 1 A 4 1 Setting the Date and TiM occccoccncccoccnccocnicccnnnncnoness 4 1 Setting the Station ID esia 4 2 ENANOS
74. e available 1 6 INTRODUCTION About fax machines Fax tones and handshake When someone is sending a fax the machine sends fax calling tones CNG tones These are quiet intermittent beeps every 4 seconds You ll hear them after you dial and press Mono Start or Colour Start and they will continue for about 60 seconds after dialling During that time the sending machine must begin the handshake or connection with the receiving machine Each time you use automatic procedures to send a fax you are sending CNG tones over the phone line You ll soon learn to listen for these quiet beeps each time you answer a phone on your fax line so you will know if you are receiving a fax message The receiving fax responds with fax receiving tones which are loud chirping sounds A receiving fax chirps for about 40 seconds over the phone line and the LCD shows Receiving If your machine is set to the Fax Only mode it will answer every call automatically with fax receiving tones If the other person hangs up your machine will continue to send the chirps for about 40 seconds and the LCD continues to show Receiving To cancel receiving press Stop Exit The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps overlap This must be for at least 2 to 4 seconds so both machines can understand how each is sending and receiving the fax The handshake cannot begin until th
75. e to a different port on your hub using a different cable If the connections are good the machine shows LAN active in 2 seconds TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 11 How to improve print quality Cleaning the print head To ensure good print quality the machine will regularly clean the print head You can start the cleaning process when needed Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages You can clean two colours ata time Black Cyan Yellow Magenta or all four colours at once Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily Ay WARNING Do NOT clean the print head by touching it with your hand or a cloth Press Ink 2 Press lt gt or to select Cleaning Press Menu Set 3 Press or gt to select the colour you want to clean Press Menu Set The machine will clean the print head When cleaning is finished the machine will go back standby mode automatically A If you clean the print head at least five times and the print has not improved call Brother your dealer for service Print quality check If the print quality is not good you can print a Print Quality Check Sheet to help you find the settings you may need to change For MFC 3420C press Menu Set 4 For MFC 3820CN press Menu Set 6 2 Press Mono Start or Colour Start The machine begins printing the Print Quality Check Sheet 3 Check th
76. e call is answered and the CNG tones only last for about 60 seconds after the number is dialled So it is important for the receiving machine to answer the call in as few rings as possible a When you have an external Telephone Answering Device TAD on your fax line your TAD will decide the number of rings before the call is answered Pay special attention to the directions for connecting a TAD in this chapter See Connecting an external telephone answering device TAD on page 1 10 INTRODUCTION 1 7 ECM Error Correction Mode The Error Correction Mode ECM is a way for the machine to check a fax transmission while it is in progress If the machine detects errors during fax transmission it resends the pages of the fax that had an error ECM transmissions are only possible between fax machines that both have this feature If they do you may send and receive fax messages that are continuously being checked by the machine Your machine must have enough memory for this feature to work 1 8 INTRODUCTION Connecting the machine Connecting an external telephone You can connect a separate telephone or telephone answering device as shown in the diagram below Extension Telephone G y External Telephone Example for the U K When this phone or TAD is in use the LCD shows Telephone INTRODUCTION 1 9 Connecting an external telephone answering device TAD Sequence You may choose to connect an answ
77. e key is blinking You will lose your data or damage the card The machine can only read one Media card at a time so do not insert more than one card The settings that you want to use with the card will be kept until you take out the media card from the drive slot print images or press Stop Exit Insert the media card firmly into the media drive slot 2 When you insert your media card into the proper slot the LCD shows A The media active message will be shown for 60 seconds and then disappear Even in that case you can enter the PhotoCapture mode by pressing PhotoCapture 3 Press PhotoCapture The LCD shows CAD See Printing the Index Menu lt p dina Oe pales tig See Printing images on i gt page 11 6 Select 11 4 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY Printing the Index Thumbnails The PhotoCapture Center assigns numbers for images such as No 1 No 2 No 3 and so on No 1 01 01 2003 DEI JPG 100KB It does not recognize any other numbers or file names that your digital camera or PC have used to identify the pictures You can print a thumbnail page Index page with 6 or 4 images per line This will show all the pictures on the media card Make sure you inserted the media card Press PhotoCapture See page 11 3 2 Press gt or gt to select Print Index 2 Print Index Press Menu Set 3 Press lt gt or to select 6 Images Line or 4 Images Line Pre
78. e memory becomes full while you are making copies the LCD message will guide you through the next step If the Out of Memory message appears press Stop Exit to cancel or Mono Start or Colour Start to copy scanned pages You will need to clear some jobs from the memory before you can continue A To gain extra memory you can turn off Fax Storage See Setting Fax Storage on page 8 2 OR Print the faxes that are in the memory See Printing a fax from the memory on page 5 6 When you get an Out of Memory message you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100 10 3 MAKING COPIES Using the Copy keys Temporary settings When you want to change the settings only for the next copy use the Temporary Copy keys You can use different combinations These settings are temporary and the machine returns to its default settings 60 seconds after it finishes copying If you want to use these temporary settings again place the next document in the ADF within that time However if you have set the Mode Timer for copy and Scan modes to 0 or 30 seconds the machine returns to the default settings after the number of seconds that has been set for mode timer See Setting the Mode Timer on page 4 6 Copy Temporary Copy keys e e e Options Quality Enlarge p y Reduce MAKING COPIES 10 4 Enlarge Reduce You can select the following enlargement
79. e sheet to see if the quality and alignment are OK by following STEPs A and B 13 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE STEP A Colour block quality check The LCD shows er gt 4 Check the quality of the four colour blocks on the sheet Black Cyan Yellow Magenta 5 If all lines are clear and visible press 1 Yes to go to STEP B OR If you can see missing short lines as shown below press 2 No OK Poor The LCD will ask you if the print quality is OK for each colour C D 6 Press2 No for any colour with a problem De a wae Press 1 Yes The machine will gt start cleaning the colours After cleaning is finished press Mono Start or Colour Start The machine will start printing the Print Quality Check Sheet again and then return to STEP A 8 if STEP Ais OK press 1 to proceed to STEP B TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 13 STEP B Alignment Check The LCD shows AENA 9 Check the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0 If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches press 1 Yes to finish STEP B OR If another test print number is a better match for either 600 dpi or 1200 dpi press 2 No to select it 10 For600 dpi press the number of the test print that most closely matches the number O sample 1 8 11 For 1200 dpi press the number of the test print that most closely matches the number O sample 1 8 12
80. e snmasesesaaeaeesetinccaareecmncaon due cenceten se 6 1 Manual diallino oooocccconnccccnncnnnnccinnnancnonnncnnnnnnos 6 1 SD CSC DIANIING assisen ad 6 2 BS 0 y PPP OE E E A 6 2 Faxing from the automatic document feeder ADF 6 2 Faxing from the ADF ooccccocccconnconcnooccnonannnconcnnnnnnoos 6 2 Faxing from the scanner glass ccoooooccccccnoccnccnnnconnnos 6 3 Out of Memory message cocooocncnnccncnnocnncnncnnnnanononnss 6 4 Automatic TANSMISSION sessies dali 6 4 Manual tranSMISSION ccsccccsseeeecseeeeeeeeeeeeseeeeeeees 6 5 Basic sending operations oooccccoccccnnnccccnnnnnconcnnnnnncrnnnnaninos 6 6 Sending faxes using multiple settings 6 6 OMI ASE o a E EE 6 6 Fax ResolutiON oocccoccooonicccccconoccnccannonononannnannnnnnonon 6 7 Manual and automatic fax Redial oo c 6 8 Colour fax transmission occcccocccncnnccononcnccoonnncnononenonos 6 8 Dual Access Not available for colour faxes 6 9 Real Time Transmission coocccconcncncnncnnccnncnnnonnnoncnonon 6 9 Checking job Status csse e 6 10 Cancelling a job while scanning dialling and sending the document ccccccsseeceseeseeeeeeseees 6 11 Cancelling a scheduled joOb ooooccnccccoconocononos 6 11 Advanced sending Operations ccccccccsseeeeeeeeaeeeseeees 6 12 Broadcasting Not available for colour faxes 6 12 Overseas MOde
81. eep you can change the Receive Mode After a long beep you can exit Remote Retrieval REMOTE FAX OPTIONS 8 5 Retrieving fax messages E 5 Dial your fax number When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages As soon as you hear two short beeps use the dial pad to press 962 Wait for the long beep and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by up to 20 digits You cannot use and as dial numbers However press if you want to store a pause Hang up after you hear your machine beep Your machine will call the other machine which will then print your fax messages Changing your Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using Touch Tone 1 2 Dial your fax number When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages When you hear two short beeps use the dial pad to press 954 Wait for the long beep and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by up to 20 digits A You cannot use and as dial numbers However press if 5 you want to store a pause Hang up after you
82. eive code may not operate reliably in such a simple configuration This machine may also be set to make a delayed transmission i e a transmission at a pre set time This pre set job may coincide with someone picking up an extension handset Such problems can easily be eliminated however if you arrange modification of your extension wiring circuit such that extension devices are connected downstream of your machine in a master slave configuration see fig 2 on next page In such a configuration this machine can always detect whether a telephone is in use thus it will not attempt to seize the line during that time This is known as telephone off hook detection The inadvisable configuration is shown in figure 1 on the next page and the recommended master slave configuration is shown in figure 2 This new connection configuration can be arranged by contacting BT Kingston upon Hull Telecommunications your PABX maintainer or a qualified telephone installation company as appropriate Simply explained the extension telephone circuit should be terminated ona normal modular plug BT 431A style which in turn should be inserted into the modular socket of the white T shaped connector provided as part of the line cord assembly INTRODUCTION 1 13 EXTENSION EXTENSION MASTER SOCKET SOCKET SOCKET INCOMING LINE E B E INADVISABLE CONNECTION OF EXTENSION SOCKETS Fi
83. ering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the call and receives the fax If it doesn t hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended Setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings 1 10 INTRODUCTION A If you do not receive all your faxes reduce the Ring Delay setting on your external TAD O Unless you are using Distinctive Ring do not connect a TAD elsewhere on the same phone line oa h Cee de AR I Example for the U K When the TAD is in use the LCD shows Telephone INTRODUCTION 1 11 Connections The external TAD must be connected as shown above 7 Set your external TAD to one or two rings The machine s Ring Delay setting does not apply 2 Record the outgoing message on your external TAD 3 Set the TAD to answer calls 4 Set the Receive Mode to External TAD
84. estart your PC with the machine connected To turn it back on Double click tool WarnOn REG from the supplied CD ROM 13 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS PhotoCapture Center Difficulties MFC 3820CN only Removable Disk does not a Have you installed the Windows 2000 update work properly If not do the following 1 Disconnect the USB cable 2 Install the Windows 20009 update Please see the Quick Setup Guide After the installation the PC will be automatically restarted 3 Wait about 1 minute after you reboot the PC and then connect the USB cable b Take out the media card and put it back in again c If you have tried Eject you must take out the media card before you continue d If an error message appears when you try to eject the media card it means the card is being accessed Wait a while and then try again e If all of the above do not work please turn off your PC and machine and then turn them on again You will have to unplug the power cord of the machine to turn it off Network Difficulties MFC 3820CN only cannot print over the Network Make sure that your machine is powered on and is On Line and in Ready mode Print Network Configuration list See Printing reports on page 9 3 Then the current settings of the network are printed Reconnect the LAN cable to the hub to verify that the cabling and Network connections are good If possible try connecting the machin
85. et If you want to enter a new Telephone Answer Code Press Menu Set Press Stop Exit SETUP RECEIVE 5 8 Reception into memory Not available for colour fax reception As soon as the paper tray becomes empty during fax reception the screen will display Check Paper please put some paper in the paper tray See How to load paper and envelopes on page 2 8 If the Memory Receive is On at this time The current fax reception will continue with the remaining page s being stored in memory subject to available memory Subsequent incoming faxes will also be stored into memory until the memory is full following this no further incoming fax call will be automatically answered To print all data put fresh paper in the paper tray and press Mono Start or Colour Start If the Memory Receive is Off at this time The current fax reception will continue with the remaining page s being stored in memory subject to available memory Subsequent incoming faxes calls will not be automatically answered until fresh paper is put in the paper tray To print the last fax received put paper in the paper tray and press Mono Start or Colour Start If it is not illuminated in green press ED Fax 2 Press Menu Set 2 1 6 3 Use lt gt or lt to select on or Of f Press Menu Set 4 Press Stop Exit 5 9 SETUP RECEIVE Polling Polling is the process of retrieving faxes from another fax machine You can use your machine to po
86. for next fax 6 7 Ring Delay setting 5 3 Safety Instructions ili 12 2 Setup Date and Time 4 1 Station ID fax header entering text 4 2 Shipping the machine 13 16 Speed Dial CHANGING oi acid 7 2 A A ens 6 2 TAD telephone answering device external 1 10 5 1 connecting 1 10 1 12 Receive Mode 5 1 recording OGM 1 12 Temporary copy settings 10 4 Text Entering ooccconcccnnccn 4 3 special characters 4 4 Tone signals on Pulse line 7 6 Troubleshooting 13 1 checking ink volume 13 15 error messages on LCD 13 1 if you are having difficulty incoming calls 13 9 phone line difficulties 13 9 printer difficulties 13 10 printing or receiving faxes irc 13 8 sending faxes 13 9 original jam sessen 13 4 paper jam oocccccccncncncnnnno 13 5 print quality 13 12 PA AAA 6 17 6 18 Volume setting 4 8 beeper ee 4 8 Mica 4 8 speaker cooocccccocccncncccononanonos 4 9 INDEX 1 4 If you plan to receive fax messages while away from your machine carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures Simply cut out Remote Retrieval Access card SO Sc gt 0 Or a C O ge 2 CO O D ce
87. fter each setting is accepted the LCD will ask if you want to enter more settings 2 Press 1 to select more settings The LCD will return to the Setup Send ent OR Press 2 if you have finished choosing settings and go to the next step Contrast If your document is very light or very dark you may want to set the contrast Use Light to send a light document or make the fax darker Use Dark to send a dark document or make the fax lighter If it is not illuminated in green press 4H Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 1 4 Press lt 4D or lt gt to select Auto Light Or Dark Press Menu Set 5 Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings 6 Enter a fax number Press Mono Start or Colour Start 6 6 SETUP SEND Fax Resolution You can use the Fax Resolution key to change the setting temporarily for this fax only In fax mode press Fax Resolution and 45 or gt to select the setting you want and then press Menu Set OR You can change the default setting If it is not illuminated in green press Fax Load your document See Load documents on page 2 1 Press Menu Set 2 2 2 Press lt 4D or lt gt to select the resolution you want Press Menu Set 5 Press 1 if you want to choose more settings and the LCD will return to the
88. g 1 A y EXTENSION EXTENSION MASTER SOCKET SOCKET SOCKET NE AS LINE FAX MACHINE MUST BE PLUGGED INTO MASTER SOCKET RECOMMENDED did o OF EXTENSION SOCKETS ig 2 A These phones are now connected as external devices as per page 1 9 because they are connected to the fax machine via the T connector 1 14 INTRODUCTION Multi line connections PBX Most offices use a central telephone system While it is often relatively simple to connect the machine to a key system or a PBX Private Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the machine for you lt is advisable to have a separate line for the machine You can then leave the Receive Mode set to Fax Only to receive faxes any time of the day or night If the machine is to be connected to a multi line system ask your installer to connect the unit to the last line on the system This prevents the unit from being activated each time a telephone call is received If you are installing the machine to work with a PBX Itisnot guaranteed that the unit will operate properly under all circumstances with a PBX Any cases of difficulty should be reported first to the company that handles your PBX 2 Ifall incoming calls will be answered by a switchboard operator itis recommended that the Receive Mode be set to Manual All incoming calls should initially be regar
89. ghtness to make copies darker or lighter 1 Q A GON Press Copy to illuminate it in green Load your document See Load documents on page 2 1 Use the dial pad to enter the number of copies you want up to 99 Press Options and lt gt or lt gt to select Brightness Press Menu Set 00mDO0 2 Press gt to make a lighter copy OR Press gt to make a darker copy Press Menu Set Press Mono Start or Colour Start OR Press gt or gt for more settings MAKING COPIES 10 10 Contrast You can adjust the copy contrast to help an image look sharper and more vivid Press IES Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and lt gt or gt to select Contrast Press Menu Set ET A 5 Press lt gt to increase the contrast OR Press gt to decrease the contrast Press Menu Set 6 Press Mono Start or Colour Start OR Press lt gt or gt for more settings 10 11 MAKING COPIES Sorting copies using the ADF You can sort multiple copies Pages will be stacked in the order 123 123 123 and so on 1 Q Q A QN Press Copy to illuminate it in green Load your document See Load documents on page 2 1 Use the dial pad to enter the number of copies you want up to 99 Press Options and lt gt or gt to select Stack Sort Press Men
90. he figures above are approximate and the printable area may vary depending on the type of cut sheet paper you are using How to load paper and envelopes To load paper or other media Fan the stack of paper well to avoid paper jams and mis feeds A 2 Press and slide the paper guide to fit the paper width LOADING DOCUMENTS AND PAPER 2 8 3 Gently insert the paper Make sure the print side is towards you and the paper is below the maximum paper mark Maximum Paper Mark Print Side Paper To load glossy paper Fan the stack of glossy paper well 2 Putasheetof plain paper in the paper tray first and then put the stack of glossy paper on top of it A If the glossy sheets are double feeding put one sheet in the paper tray at a time 2 9 LOADING DOCUMENTS AND PAPER To load envelopes Before loading press the corners and sides of the envelopes to make them as flat as possible A If the envelopes are double feeding put one envelope in the paper tray at a time 2 Press and slide the paper guide to fit the width of the envelopes Insert them into the paper tray with the address side toward you and pointed in the direction below Maximum Paper Mark Print Side LOADING DOCUMENTS AND PAPER 2 10 On screen programming User friendly programming Your machine is designed to be easy to use with LCD on screen programming using the navigation keys User friendly programming
91. he paper is jammed in the machine See Printer jam or paper jam on page 13 5 Comm Error Poor phone line quality caused a Try the call again If the problem communication error continues call the telephone company and ask them to check your phone line Connection You tried to poll a fax machine that is not in Check the other fax machine s Fail Polled Waiting mode polling setup TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 1 ERROR MESSAGES ERROR CAUSE ACTION MESSAGE Cover Open The scanner cover is not closed completely Lift the scanner cover and then close it again Disconnected The other person or other person s fax Try to send or receive again machine stopped the call Data Remains Print data remains in the machine s memory Re start printing from your computer Print data remains in the machine s memory Press Stop Exit The machine will The USB cable was unplugged while the cancel the job and eject the page computer was sending the data to the that is being printed machine High The print heads are too warm Allow the machine to cool down Temperature Ink Empty One or more of the ink cartridges is empty Replace the ink cartridges The machine will stop all print operations See Replacing the ink cartridges on While memory is available black and white page 13 21 faxes will be received into memory If a sending machine has a colour fax the machine s handshake will request that the fax be
92. ift the handset of your external telephone or press Tel R so you can hear the receiving fax machine answer before you press Mono Start or Colour Start to begin transmission Menu mode Programming mode for changing your machine s settings MFL Pro Suite MFC 3820CN only Turns your machine into a printer and a scanner and enables PC faxing using the machine MFL Pro Suite MFC 3420C only Turns your machine into a printer and a scanner and enables PC fax sending using the machine OCR optical character recognition The bundled ScanSoft TextBridge software application converts an image of text to text you can edit Out of Paper Reception Receives faxes into the machine s memory when the machine is out of paper Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines GLOSSARY G 3 Pause Allows you to place a 3 5 second delay in the dialling sequence stored on Speed Dial numbers Press Redial Pause as many times as needed for longer pauses PhotoCapture Center MFC 3820CN only Allows you to print digital photos from your digital camera at high resolution for photo quality printing Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages Pulse A form of rotary dialling on a telephone line Quick Dial
93. in Any time you want to make a second call to the last number dialled press Redial Pause to save time If you re sending a fax automatically and the line is busy the machine will automatically redial one time five minutes after the transmission Tone or Pulse If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals Lift the handset of the external phone 2 Press on the control panel of your machine Any digits dialled after this will send tone signals 3 When you hang up the machine will return to the Pulse dialling service 7 6 QUICK DIAL NUMBERS AND DIALLING OPTIONS f Remote Fax Options Not available for colour faxes Fax Forwarding A After you have selected Fax Forwarding Fax Storage is set to On automatically If you bring the Fax Forwarding feature back to off Fax Storage stays on Programming a Fax Forwarding number When Fax Forwarding is set to On your machine stores the received fax in the memory Then it dials the fax number you ve programmed and forwards the fax message 7 Press Menu Set 2 5 1 2 Press lt gt or amp to select On or Off Press Menu Set The LCD will ask you to enter the fax number to which faxes will be forwarded 3 Enter the forwarding number up to 20 digits Press Menu Set 4 Press Stop Exit RE
94. in real time even if Real Time TX is setto Off A You can not send multiple pages from the scanner glass 6 8 SETUP SEND Dual Access Not available for colour faxes You can dial a number and begin scanning the fax into memory even when the machine is sending from memory or receiving faxes The LCD shows the new job number and available memory A Your machine normally uses Dual Access However to send a colour fax the machine will send the document in real time even if Real Time TX S Off The number of pages you can scan into the memory will vary depending on the data that is printed on them A If you geta Out of Memory message while scanning the first page of a fax press Stop Exit to cancel scanning If you get a Out of Memory message while scanning a subsequent page you can press Mono Start to send the pages scanned so far or press Stop Exit to cancel the operation Real Time Transmission When you are sending a fax the machine will scan the documents into the memory before sending Then as soon as the phone line is free the machine will start dialling and sending If the memory becomes full the machine will send the document in real time even if Real Time TX is setto Off Sometimes you may want to send an important document immediately without waiting for memory transmission You can set Real Time TX to On for all documents or for the next fax only If you want to fax multiple pages from the scanner gla
95. ination To take advantage of low rates you can store the access codes or long distance carriers and credit card numbers as Speed Dial numbers You can store these long dialling sequences by dividing them and setting them up on separate keys in any combination You can even include manual dialling using the dial pad The combined number will be dialled in the order that you entered it as soon as you press Mono Start or Colour Start See Storing Speed Dial numbers on page 7 1 For example you can store 555 on Speed Dial 03 and 7000 on Speed Dial 02 If you press Search Speed Dial 03 Search Speed Dial 02 and Mono Start or Colour Start you will dial 555 7000 To temporarily change a number you can substitute part of the number with manual dialling using the dial pad For example to change the number to 555 7001 you could press Search Speed Dial 03 and then press 7001 using the dialling pad A If you must wait for another dial tone or signal at any point in the dialling sequence store a pause there in the number by pressing Redial Pause Each key press adds a 3 5 second delay QUICK DIAL NUMBERS AND DIALLING OPTIONS 7 5 Pause Press Redial Pause to insert a 3 5 second pause between numbers If you are dialling overseas you can press Redial Pause as many times as needed to increase the length of the pause Fax Redial If you re sending a fax manually and the line is busy press Redial Pause to try aga
96. ine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you re at the machine you can lift the handset to answer Lift the external telephone s handset and then press Tel R to answer If you re at an extension phone you ll need to lift the handset during the F T Ring Time and then press 51 between the pseudo double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 51 5 7 SETUP RECEIVE Using a cordless external handset If your cordless telephone is connected onto the line socket unit and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can press Tel R to transfer the call to the cordless handset Changing the remote codes Remote Codes might not work with some telephone systems The preset Fax Receive Code is 51 The preset Telephone Answer Code is 51 El G N a If you are always disconnected when accessing your external TAD remotely try changing the Fax Receive Code and Telephone Answer Code to another three digit code such as and 998 If it is not illuminated in green press 1 43H Fax Press Menu Set 2 1 4 Press gt or lt gt to select On or Off Press Menu Set If you want to enter a new Fax Receive Code Press Menu S
97. ing of or you can select the ring volume level Press Menu Set 1 3 1 2 Press gt or to select Low Med High or Off Press Menu Set 3 Press Stop Exit OR In Fax mode press e or to adjust the volume level Every time you press these keys the machine will ring so you can hear the active setting as the LCD shows it The volume changes with each key press The new setting will stay until you change it again Setting the Beeper Volume You can change the beeper volume The default factory setting is Low When the beeper is on the machine beeps every time you press a key or make a mistake and after a fax is sent or received Press Menu Set 1 3 2 2 Press or lt to select your option Low Med High or Off Press Menu Set 3 Press Stop Exit GETTING STARTED 4 8 Setting the Speaker Volume You can adjust the machine s one way speaker volume 1 2 3 Press Menu Set 1 3 3 Press lt 4 gt or amp to select Low Med High or Off Press Menu Set Press Stop Exit Setting the Clock Change You can easily let the machine s clock gain or lose one hour by using this feature 1 2 3 4 Press Menu Set 1 4 Press lt gt or lt gt to select To Summer Time or To Winter Time Press Menu Set Press 1 to change to Winter Time or Summer Time OR Press 2 to exit without changing 4 9 GETTING STARTED Power Save Setting You can customise the machine s
98. installed properly 13 24 TROUBLESHOOTING AND ROUTINE MAINTENANCE Glossary ADF automatic document feeder The document can be placed in the ADF and scanned one page at a time automatically Auto Reduction Reduces the size of incoming faxes Automatic fax transmission Sending a fax without picking up the handset of an external phone Automatic Redial A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy Backup Print Your machine prints a copy of every fax that is received and stored in memory This is a safety feature so you will not lose messages during a power failure Batch Transmission Black and white faxes only As a cost savings feature all delayed faxes to the same fax number will be sent as one transmission Brightness Changing the Brightness makes the whole image lighter or darker Beeper Volume Volume setting for the beep when you press a key or make an error Broadcasting The ability to send the same fax message to more than one location Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Method of coding the information contained in the document All fax machines must use a minimum standard of Modified Huffman MH Your machine is capable of gre
99. is adjustment you can correct this effect and bring the white areas back to pure white E Sharpness This setting enhances the detail of an image It is similar to adjusting the fine focus on a camera If the image is not in true focus and you cannot see the fine details of the picture then adjust the sharpness m Colour Density This setting adjusts the total amount of colour in the image You can increase or decrease the amount of colour in an image to improve a washed out or weak picture Cropping If your photo is too long or wide to fit the available space on your selected layout part of the image will be automatically cropped The default setting is On If you want to print whole image turn this setting to Off Press Menu Set 4 6 2 Press lt gt or toselect off Or On Press Menu Set 3 Press Stop Exit 11 12 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY CrOO oO 1nd on LISAS LLL LLL LLL LLL LL LL LLL Understanding the Error Messages Once you are familiar with the types of errors that can occur while you re using the PhotoCapture Center you can easily identify and troubleshoot any difficulties When an error message appears on the LCD the machine will beep to get your attention Media Error This message will appear if you insert a media card that is either bad or not formatted or when there is a problem with the media drive To clear this error take out the medi
100. ither criminal or civil liability This memorandum is intended to be a guide rather than a complete listing of every possible prohibition In case of doubt we suggest that you check with relevant authorities as to any particular questionable documents The following are examples of documents which should not be copied Paper money Bonds or other certificates of indebtedness Certificates of Deposit Armed Forces Service or Draft papers Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Identification Documents badges or insignias Licences and Certificates of Title to motor vehicles Copyrighted works cannot be copied Sections of a copyrighted work can be copied for fair use Multiple copies would indicate improper use Works of art should be considered the equivalent of copyrighted works 10 17 MAKING COPIES Walk Up PhotoCapture Center MFC 3820CN only Introduction Your Brother machine includes four media drives slots for use with popular digital camera media CompactFlash SmartMedia Memory Stick and SD Secure Digital Memory card CompactFlash SmartMedia Memory Stick SD Card The PhotoCapture Center feature lets you print digital photos from your digital camera at high resolution to get photo quality printing PhotoCapture Center requirements To avoid error conditions
101. ive message will be shown for 60 seconds and then disappear Even in that case you can enter the PhotoCapture mode by pressing PhotoCapture 2 Press PhotoCapture 3 Press lt gt or lt D to select Print Images to select individual images Press Menu Set 4 Ifthere is a DPOF file on the card the LCD shows 5 Press gt or lt to select DPOF Print Yes Press Menu Set A If you want to print an Index thumbnails or choose the images and their print options now select DPOF Print No 6 Press Colour Start to print 11 8 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY Changing the default settings You can adjust the Print Quality Paper amp Print Size Brightness Contrast Colour Enhance and Cropping settings that are shown in the chart These settings will remain set until you change them again Press Menu Set 4 followed by the number of the setting you want to change See details on the following pages Print Quality Press Menu Set 4 1 2 Press lt gt or to select Normal Fine or Photo Press Menu Set 3 Press Stop Exit Paper amp Size Press Menu Set 4 2 2 Press lt gt or to select 10x15cm Glossy 13x18cm Glossy A4 Glossy A4 Plain 10x15cm Inkjet Or A4 Inkjet Press Menu Set 3 if you selected A4 press lt 4D or lt gt to select the print size 10X8cm 13X9cm 15X10cm 18X13cm or 20X15cm Press Menu Set 4 Press Stop Exit WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 1
102. k Sort and then press Menu Set Press gt or lt gt select Sort and then press Menu Set Press Mono Start or Colour Start Table of Contents INTOJUCUION sas 1 1 Usmo MIS GUJE eee eee eee eee eee eee eee 1 1 Finding information cccceeececeeeeeceeeeeeeeeeeeseeeeenneees 1 1 Symbols used in this Guide oooccccnccccccnonnnoncnnnnno 1 1 Control panel OvervieW cocccoonnccncccnconcccnnconnccnnnconnnonanncnnnnos 1 2 Turning the machine to Power Save condition 1 5 About fax machines oocccccocccccccnccccncccnnconnnnonnnnnnnnnonannnnanoss 1 7 Fax tones and handshake o oooocccoccccccccconcnccnonnoncnnonoss 1 7 ECM Error Correction Mode oooccccccnnccocccnccnooo 1 8 Connecting the machine ccooonccncccncnnccccoccnnconanccnnnnnnnncnnnnos 1 9 Connecting an external telephone cccccooccnccccoccon 1 9 Connecting an external telephone answering device TAD oocccccconccccccnnononconoconncnnnnnnononcnnonanonos 1 10 SEQUE os 1 10 CONNECTIONS cooocccccccoconccccnoncnnnonancnnnnonnnnoncnononnnnnnos 1 12 Recording outgoing message OGM on an external TAD oocococccnonncccccncnnoccnnncnonnnonanonon 1 12 Using extension telephones For U K only 1 13 Multi line connections PBX ccecssesseeeeseeeeees 1 15 If you are installing the machine to work with a PBX cccccessececceesseeeeseeeeeeeeseeeeeesaaeeeeeens 1 15 Custom features on your phone lin
103. lect on or Off Press Menu Set 4 Press Stop Exit A If you receive faxes that are split onto two pages turn on this setting But if sending document is too long the machine may print it on two pages A If left and right margins are cut off turn on this setting Printing a fax from the memory If you set Fax Storage to ON for Remote Retrieval you can still print a fax from the memory when you are at your machine See Setting Fax Storage on page 8 2 Press Menu Set 2 5 4 2 Press Mono Start or Colour Start 3 After printing has finished press Stop Exit SETUP RECEIVE 5 6 Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone or an external telephone you can make your machine take the call by using the Fax Receive Code When you press the Fax Receive Code 51 the machine starts to receive a fax See Fax Detect on page 5 5 If the machine answers a voice call and pseudo double rings for you to take over use the Telephone Answer Code 51 to take the call at an extension phone See Setting the F T Ring Time Fax Tel mode only on page 5 4 If you answer a call and no one is on the line you should assume that you re receiving a manual fax E Press 51 and wait for the chirp or until the machine s LCD displays Receiving and then hang up Y our caller will have to press Start to send the fax For Fax Tel mode only When the mach
104. les your machine to respond to CNG tones if you interrupt a fax call by answering it Fax Forwarding Sends a fax received into the memory to another pre programmed fax number Fax Storage You can print stored faxes later or retrieve them from another location using Fax Forwarding Paging or Remote Retrieval functions Fax tones The signals sent by sending and receiving fax machines while communicating information Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Resolution is 203 x 196 dpi It is used for small print and graphs G 2 GLOSSARY Gray scale The shades of gray available for copying and faxing photographs Group number A combination of Speed Dial numbers that are stored in a Speed Dial location for Broadcasting Help list A printout of the complete Menu table that you can use to program your machine when you do not have the User s Guide with you Fax Journal Lists information about the last 200 incoming and outgoing faxes TX means Transmit RX means Receive Journal Period The pre programmed time period between automatically printed Fax Journal Reports You can print the Fax Journal on demand without interrupting the cycle LCD liquid crystal display The display screen on the machine that shows interactive messages during On Screen Programming and shows the date and time when the machine is idle Manual fax When you l
105. ling You must press the Search Speed Dial key and then and the two digit code to start the dialling process Standard resolution 203 x 97 dpi It is used for regular size text and quickest transmission Station ID The stored information that appears on the top of faxed pages It includes the sender s name and fax number Super Fine resolution 392 x 203 dpi Best for very small print and line art TAD telephone answering device You can connect an external device or answering machine to the EXT socket of the machine Temporary settings You can select certain options for each fax transmission and copy without changing the default settings Tone A form of dialling on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine Colour Enhancement MFC 3820CN only Adjusts the colour in the image for better print quality by improving sharpness white balance and colour density Xmit Report Transmission Verification Report A listing for each transmission that shows its date time and number GLOSSARY G 5 Specifications Product description General Memory Capacity 8 MB MFC 3420C 16 MB MFC 3820CN Automatic Document Up to 20 pages Feeder ADF Temperature 20 C 30 C Humidity 50 70 Paper 80 g m A4 size Paper Tray 100 Sheets 80 g m Printer Type Ink Jet Print Method Piezo with 75 x 4 nozzles LCD
106. ll other machines or you can have someone poll your machine Everyone who is involved in Polling needs to set up their fax machines for Polling When someone polls your machine to receive a fax they pay for the call If you poll someone s fax machine to receive a fax you pay for the call A Some fax machines do not respond to the Polling feature Secure Polling Secure Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling You can use Secure Polling only with another Brother fax machine Anyone who polls to receive a fax must enter the polling secure code Setup for Polling Receive Standard Polling Receive is when you call another fax machine to receive a fax from it If it is not illuminated in green press ED Fax 2 Press Menu Set 2 1 7 3 Press gt or lt gt to select Standard Press Menu Set 4 Enter the fax number you are polling Press Mono Start or Colour Start SETUP RECEIVE 5 10 Setup for Polling Receive with Secure Code You need to make sure you are using the same secure code as the other party If it is not illuminated in green press Fax 2 Press Menu Set 2 1 7 3 Press lt a gt or to select Secure Press Menu Set 4 Entera four digit secure code This is the same as the security code of the fax machine you are polling 5 Press Menu Set 6 Enter the fax number you are polling Press Mono Start or Colou
107. ll colour Also lets you start a scanning operation Colour or mono depending on the scanning setting on your PC Power Save You can turn the machine to power save condition INTRODUCTION 1 3 Navigation keys Menu Set Lets you access the Menu to program and store your settings in the machine K When using the speaker or during ringing in fax mode you can press these keys to adjust the volume CP Search Speed Dial Lets you look up numbers that are stored in the dialling memory It also lets you dial stored numbers by pressing and a two digit number S Press to scroll backward to a menu selection AD or CD Press to scroll through the menus and options Also you can use these keys to do a numeral search for the names of stored numbers in fax mode Liquid Crystal Display LCD Displays messages on the screen to help you set up and use your machine Print keys Job Cancel MFC 3420C only Clears data from the printer memory Ink Lets you clean the print heads replace an ink cartridge and check the available ink volume Photo Key MFC 3820CN only PhotoCapture Lets you access the PhotoCapture Center 1 4 INTRODUCTION Turning the machine to Power Save condition When the machine is idle you can turn it to Power Save condition by pressing the Power Save key In Power Save mode the machine will receive telephone calls and also receive faxes in Fax Only Fax Tel Or External TAD mo
108. lowest speed Press Copy to illuminate it in green Load your document See Load documents on page 2 1 Use the dial pad to enter the number of copies you want up to 99 Press Quality Press gt or lt gt to choose the copy quality Fast Normal Or Best Press Menu Set Press Mono Start or Colour Start OR Press other Temporary Copy keys for more settings MAKING COPIES 10 6 Options Use the Options key to set the following copy settings only for the next copy Menu Selections Options Factory D i TD Menu Set Cw Menu Set select select Paper Type Plain Inkjet Glossy 4 Color or 3 Color Transparency Paper Size A4 A5 A4 10 9 10 W X15 H cm Setting Stack Sort Stack Sort 10 12 Page Layout Ofer Cl an 1 2 an 1 4 in 1 4 in 1 L Poster 3 x 3 No of Copies No of Copies 01 01 99 After you finish choosing settings using the Options key the LCD shows Press Start and then returns to Menu selections Press Mono Start or Colour Start if you re finished choosing settings OR Press lt 4D or lt gt to select more settings 10 7 MAKING COPIES Paper Type You can change the paper type only for the next copy Select the type of media that you are using to get the best print quality 7 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press
109. me Cannot print when using Paint Try setting the Display setting to 256 colours Brush Cannot print when using Try to reduce the print resolution Adobe Illustrator Thick lines and thin lines 1 Open the Basic tab in the printer driver appear alternately banding 2 Click Setting in the Basic tab of the printer driver 3 Turn OFF Bi Directional Printing by un checking it See Bi Directional Printing on page 1 7 in Software User s Guide on the CD ROM There are some dense lines Check Reverse Order in the Basic tab of the printer driver Printing is slow In the Colour tab from the Advanced tab in the printer driver uncheck the Colour Enhancement Colour Enhancement is not If the image data is not full colour in your application Such as 256 working properly colour Colour Enhancement will not work Please use at least 24 bit colour data with the Colour Enhancement feature MFC is Busy or MFC Make sure the machine is not showing an error message on the LCD Connect Failure Error Message appears MFC Connect Failure If the machine is not connected to your PC and you have loaded the Brother software the PC will show MFC Connect Failure each time you restart Windows You can ignore this message or you can turn it off as follows Double click tool warnOff REG from the supplied CD ROM The Scan key on the machine s control panel will not work unless you r
110. med paper press and hold the paper release lever as you pull out the page Paper Release Lever Paper is jammed inside the paper tray 7 Pull the paper tray out of the machine Paper Tray 13 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE 2 Pull up the jammed paper to remove it Jammed paper Paper is jammed inside the machine 1 Open the scanner cover by lifting the scanner cover 2 Remove the jammed paper la q Scanner Cover Y Carers RY O o Sue oe Q Ee 09 29 SO ID 5 LOPS A If the jammed paper is under the print heads unplug the machine and then you can move the print heads to take out the paper 3 Close the scanner cover TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 7 If you are having difficulty with your machine If you think there is a problem with your machine or the way your faxes look make a copy first If the copy looks good the problem is probably not your machine Check the chart below and follow the troubleshooting tips DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed print and white streaks across the page or the top and bottom of sentences are cut off Poor quality print Smudged stain at the top center of the printed page Printing is too dark or too light Printing appears dirty or ink seems to run White horizontal lines appear in text or graphics Stains appear on the reverse side o
111. n 1 or 4 in 1 copies in colour are not available with Multiple Copies 10 13 MAKING COPIES 2 in 1 Ll LE ig 4 in 1 P pal S 4 in 1 L Bh Poster 3X3 You can make a poster size copy of a photograph A For Poster copies you cannot make more than one copy MAKING COPIES 10 14 Changing the default copy settings You can change the default copy settings These settings will stay until you change them again Copy Quality 7 Press Menu Set 3 1 2 Press lt gt or to select Normal Best Or Fast Press Menu Set 3 Press Stop Exit Brightness Press Menu Set 3 2 2 Press gt to make a lighter copy OR Press lt gt to make a darker copy Press Menu Set 3 Press Stop Exit Contrast You can change the contrast to help an image look sharper and more vivid Press Menu Set 3 3 2 Press lt gt to increase the contrast OR Press lt gt to decrease the contrast Press Menu Set 3 Press Stop Exit 10 15 MAKING COPIES Colour Adjustment Press Menu Set 3 4 2 Press lt gt or to select Red Green Or Blue Press Menu Set 3 Press lt gt to increase the colour saturation OR Press lt gt to decrease the colour saturation Press Menu Set 4 Return to Step 2 to select the next colour OR Press Stop Exit MAKING COPIES 10 16 Legal limitations Colour reproductions of certain documents are illegal and may result in e
112. ng up Custom features on a single If you have Call Waiting Call Waiting Caller ID Ring Master Voice Mail line an alarm system or any other custom feature on a single phone line with your machine it may create a problem sending or receiving fax data For example If you are sending or receiving a fax message while a custom feature signal comes through on the line the signal can temporarily interrupt or disrupt the fax data Brother s ECM feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive data on a single shared line with custom features If avoiding a slight interruption is crucial to your business we recommend a separate phone line with no custom features TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 9 DIFFICULTY SUGGESTIONS Printer Difficulties Horizontal lines appear in text Clean the print head See Cleaning the print head on page 13 12 If or graphics you clean the print heads five times and the print has not improved call Brother or your dealer for service Scanning Difficulties TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source scanning In PaperPort click Scan in the File menu and select the Brother TWAIN driver Software Difficulties Cannot perform 2in1or4in1 Check that the paper size setting in the application and in the printer printing driver are the sa
113. nies For the latest drivers go to the Brother Solutions Center at http solutions brother com 7 1 Application Software is different for Windows and Macintosh 2 Scanning is supported in 10 2 1 or greater 3 Maximum 1200 x 1200 dpi scanning with Windows XP Resolutions up to 9600 x 9600 dpi can be selected using the Brother Utility 4 Dedicated Scan key and direct Network Scanning MFC 3820CN not supported in Mac Operation System 5 Network printing and PC FAX sending supported in Mac OS X 10 2 4 or greater MFC 3820CN 6 Network Remote Setup not supported in Mac Operating System MFC 3820CN S 7 SPECIFICATIONS Consumable items Ink Black and 3 individual colour ink cartridges separate from the print heads Service Life of Ink Approximately 500 page Black cartridge at 5 Cartridge coverage with 600 x 150 dpi resolution Fast Approximately 400 page Colour cartridge at 5 coverage with 600 x 150 dpi resolution Fast These numbers are based on consecutive printing the numbers will vary based on print frequency and number of pages The machine periodically cleans the print head to maintain print quality This process consumes a small amount of ink Network LAN MFC 3820CN only You can connect your machine to a network for Network Printing Network Scanning and Internet Fax Also included is Brother BRAdmin Professional Network Management software Support for Windows 98
114. on To prevent injuries be careful not to put your fingers in the area shown in the illustration To prevent injuries be careful not to touch the edge of the metallic part shown in the illustration j SS o y J A ene OU Ay WARNING oo Ses NN 20 O m When you move the machine grasp the side handholds as shown above Do NOT carry the machine by holding it at the bottom m Use caution when installing or modifying telephone lines Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket Never install telephone wiring during a lightning storm Never install a telephone wall socket in a wet location E This product must be installed near an socket that is easily accessible In case of emergencies you must disconnect the power cord from the socket in order to shut off power completely IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cor
115. one fax to save transmission time If it is not illuminated in green press 43H Fax 2 Press Menu Set 2 2 4 3 Press or to select on or Off Press Menu Set 4 Press Stop Exit Setup for Polled Transmit Standard Not available for colour faxes Polled Transmit is when you set up the machine to wait with a document in memory so another fax machine can retrieve it If it is not illuminated in green press 3 Fax Load your document See Load documents on page 2 1 Press Menu Set 2 2 6 Press gt or lt gt to select Standard Press Menu Set Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you finished selecting settings and go to Step 5 6 Press Mono Start and wait for the fax to be polled a WG N a SETUP SEND 6 15 Setup for Polled Transmit with Secure Code Not available for colour faxes When you choose Polled TX Secure anyone who polls the machine must enter the polling secure code If it is not illuminated in green press 14H Fax Load your document See Load documents on page 2 1 Press Menu Set 2 2 6 Press lt 4D or lt gt to select Secure Press Menu Set Enter a four digit number Press Menu Set Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you finished selecting settings and go to Step 7 Press Mono Start The m
116. ons are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance indicating a need for service 14 To protect your product against power surges we recommend the use of a power protection device Surge Protector IMPORTANT INFORMATION 12 3 Trademarks The Brother logo is a registered trademark of Brother Industries Ltd Brother is a registered trademark of Brother Industries Ltd Multi Function Link is a registered trademark of Brother International Corporation Copyright 2003 Brother Industries Ltd All rights reserved Windows and Microsoft are registered trademarks of Microsoft in the U S and other countries Macintosh is a registered trademark of Apple Computer Inc PaperPort and TextBridge are registered trademarks of ScanSoft Inc Presto PageManager is a registered trademark of NewSoft Technology Corporation Microdrive is a trademark of International Business Machine Corporation SmartMedia is a registered trademark of Toshiba Corporation CompactFlash is a registered trademark of ScanDisk Corporation Memory Stick is a registered trademark of Sony Corporation MagicGate is a trademark of Son
117. or you can assign up to 39 numbers MFC 3420C or up to 99 numbers MFC 3820CN to one large Group See Storing Speed Dial numbers on page 7 1 and Broadcasting Not available for colour faxes on page 6 12 Press Menu Set 2 3 2 2 Use the dial pad to enter the two digit Speed Dial number where you want to store the Group Press Menu Set For example press 07 and Menu Set 3 Use the dial pad to enter the Group number Press Menu Set For example press 1 for Group 1 A The Group number must be between 1 and 6 4 To include Speed Dial numbers in the Group press them as follows For example for Speed Dial numbers 05 and 09 Press Search Speed Dial 05 Search Speed Dial 09 The LCD shows 05 09 5 Press Menu Set to accept the Speed Dial numbers for this Group QUICK DIAL NUMBERS AND DIALLING OPTIONS 7 3 6 Use the dial pad and the chart on page 4 3 to enter a name for the Group Press Menu Set For example type NEW CLIENTS Press Stop Exit A You can print a list of all the Speed Dial numbers Group numbers will be marked in the column of GROUP See Printing reports on page 9 3 7 4 QUICK DIAL NUMBERS AND DIALLING OPTIONS Dialling options A There are three ways to dial See How to dial on page 6 1 Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call Rates may vary depending on the time and dest
118. p A If your machine is set to Manual mode and you want to use the remote retrieval features you can access your machine by waiting about 2 minutes after it starts ringing and then entering the Remote Access Code within 30 seconds 8 4 REMOTE FAX OPTIONS Remote commands Follow the commands below to access features when you are away from the machine When you call the machine and enter your Remote Access Code 3 digits followed by the system will give two short beeps and you must enter a remote command 95 Change the Fax Forwarding settings If you hear one long beep the change has been accepted If you hear three short beeps you cannot change it because the conditions 4 Fax Forwarding number have not been met You can register your Fax Forwarding number by entering 4 See Changing your Fax Forwarding number on page 8 6 Once you have registered the number Fax Forwarding will be set to On 6 Fax Storage ON You can turn Fax Storage to On or Off 7 Fax Storage OFF after you have retrieved or erased all your 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax message s See page 8 6 3 Erase faxes from the If you hear one long beep you can erase fax memory messages from the memory 97 Check the receiving status 1 Fax You can check whether your machine has received any faxes If yes you will hear one long beep If no you will hear three short beeps If you hear one long b
119. page 2 4 Don t handle the paper until the ink is dry The recommended environment for your machine is between 20 C to 33 C Clean the print heads See Cleaning the print head on page 13 12 Make sure the Printer Platen is not dirty with ink See Cleaning the machine printer platen on page 13 20 The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is on with the sending machine Try receiving from another fax machine If the copy is also bad call your Brother dealer for service Replace the colour ink cartridges that are empty or nearly empty and then ask the other person to send the colour fax again See Replacing the ink cartridges on page 13 21 Check that Fax Storage is set to OFF See Setting Fax Storage on page 8 2 Turn on Auto Reduction See Printing a reduced incoming fax Auto Reduction on page 5 6 13 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS Phone Line or Connections The machine does not answer Make sure the machine is in the correct receiving mode for your setup when called See Basic receiving operations on page 5 1 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection Ifthere is no ringing when you call your machine ask your telephone company to check the line Sending Faxes Poor sending quality Try changing your resolution to Fine or S
120. please remember E The DPOF file on the media card must be in a valid format E The image file extension must be JPG Other image file extensions JPEG TIF GIF and so on will not be recognized EW Walk up PhotoCapture Center printing must be performed separately from PhotoCapture Center operations using the PC Simultaneous operation is not available E IBM Microdrive is not compatible with the machine m The machine can read up to 999 files in a media card m Use only Smart media cards with a 3 3v voltage rating A When printing the INDEX or IMAGE the PhotoCapture Center will print all the valid images even if one or more images have been corrupted A portion of the corrupted image may be printed WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 11 1 Basic flow Even if your machine is not connected to your computer you can print photos directly from the digital camera media This is the basic flow of the direct printing operation For more detail information please read this chapter from the next page 1 2 Insert the media card firmly into the media drive slot PhotoCapture key lights See Getting started on page 11 3 Press PhotoCapture If your digital camera supports DPOF printing see DPOF printing on page 11 8 Print the index which shows thumbnails views of photos stored on your media card Even if the machine is not connected to the computer you can know the individual image number on the
121. press 6 Turn Fax Storage Off press 7 RETRIEVE A FAX Press 9 6 then to Retrieve all faxes press 2 then enter the number of remote fax machine followed by After the beep hang up and wait Erase all fax messages press 3 At your side This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries UK IRE SAF PAN NORDIC Version A
122. press Menu Set 2 1 3 Entera number up to 20 3 Enter the fax number using digits and then press Speed Dial Search or the Menu Set dial pad 4 Entera name up to 15 4 Press Mono Start or characters or leave it Colour Start blank and then press Menu Set 9 Press Stop Exit Receiving faxes ress StOp EXI Select Receive Mode Press Menu Set 0 1 2 Press lt gt or to select Fax Only Manual Fax Tel or External TAD and then press Menu Set vii Dialling operations Speed Dialling 1 2 4 If it is not illuminated in 3 Fax Load your document See Load documents on page 2 1 Press Search Speed Dial press and then press the two digit Speed Dial number Press Mono Start or Colour Start green press Using Search 1 2 viii If it is not illuminated in 93 Fax Press Search Speed Dial and then enter the first letter of the name you re looking for Press Ki or search the memory Press Mono Start or Colour Start green press Making copies Single copy 1 2 3 Press Copy to illuminate it in green Load your document See Load documents on page 2 1 Press Mono Start or Colour Start Sorting multiple copies Using the ADF 1 2 Press Copy to illuminate it in green Load your document in the ADF Use the dial pad to enter the number of copies you want up to 99 Press Options Press gt or lt gt select Stac
123. r Start Setup Delayed Polling Receive You can set the machine to begin Polling Receive at a later time If it is not illuminated in green press 1423 Fax Press Menu Set 2 1 7 Press lt gt or lt gt to select Timer Press Menu Set The screen prompts you to enter the time you want to begin polling Enter the time in 24 hour format you want to begin polling For example enter 21 45 for 9 45 PM Press Menu Set Enter the fax number you are polling Press Mono Start or Colour Start The machine makes the polling call at the time you entered NG OG A GON A You can set up only one Delayed Polling 5 11 SETUP RECEIVE Sequential Polling The machine can request documents from several fax units in a single operation You just specify several destinations in Step 5 Afterward a Sequential Polling Report will be printed 1 2 3 Es If it is not illuminated in green press Fax Press Menu Set 2 1 7 Press gt or lt gt to choose Standard Secure Or Timer Press Menu Set when the screen displays the setting you want If you selected Standard go to Step 5 E l you selected Secure enter a four digit number and press Menu Set and then go to Step 5 m Ifyou selected Timer enter the time in 24 hour format you want to begin polling and press Menu Set and then go to Step 5 Specify the destination fax machines up to 390 which you wish to poll by using Speed Dial Search a Group see Setting
124. r at Step 7 is incorrect the screen would display wrong Password After 2 seconds the display will then return to normal displaying the date amp time You must then switch ON TX Lock again See Switching TX Lock ON on page 6 19 6 18 SETUP SEND Changing the TX Lock Password 1 2 N OQA 8 9 Press Menu Set 2 0 1 Press lt or lt gt to choose Set Password Press Menu Set The screen prompts you to enter the old password Enter the current password Press Menu Set Enter a 4 digit number as a new password Press Menu Set The screen prompts you to re enter the new password Old Passwd XXXX New Passwd XXXX Verify XXXX Enter the new password again and press Menu Set Press Stop Exit Switching TX Lock ON 1 2 3 4 Press Menu Set 2 0 1 Press lt 4 gt or lt gt to choose Set TX Lock Press Menu Set The screen prompts you to enter the password Password XXXX Enter a 4 digit password followed by Menu Set This is the same as the security password of the machine already stored The screen displays Accepted for 2 seconds followed by TX Lock Mode TX Lock is now switched ON El If the password you enter at Step 4 is incorrect the screen would display Wrong Password After 2 seconds the display will then return to normal displaying the date amp time You must then start from Step 1 to set TX Lock SETUP SEND 6 19 Switching OFF TX Lock When TX
125. r at the bottom of the page Vertical black lines when receiving Received colour fax prints only in black and white Left and Right margins are cut off or a single page is printed on two pages This can be caused by static or interference on the telephone line You can make a copy using the Mono Start key to see if the same problem occurs If the copy is also bad call your Brother dealer for service Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using See Media Type on page 1 6 in Software User s Guide on the CD ROM and Setting the Paper Type on page 4 7 If you are using plain paper try using the types of recommended paper See About paper on page 2 4 Don t handle the paper until the ink is dry Adjust the Vertical Alignment See Print quality check on page 13 12 Make sure the paper is not too thick or not curled See About paper on page 2 4 Make sure your ink cartridges are fresh Cartridges are good for up to two years after that the ink may become clogged Cartridge expiration dates are printed on the package Make sure the Printer Driver matches the type of paper you are using See Media Type on page 1 6 in Software User s Guide on the CD ROM Try using the recommended types of paper See About paper on page 2 4 The recommended environment for your machine is between 20 C to 33 C Make sure you are using the proper types of paper See About paper on
126. r printing using Photo mode and selects the print resolution appropriate for the printing task up to 4800 x 1200 optimized dpi when printing on photo quality paper Output image quality varies based upon many factors including but not limited to input image resolution and quality and print media Print Speed up to 14 pages minute Mono up to 12 pages minute Colour Based on Brother standard pattern A4 size in draft mode Does not include the time it takes to feed the paper Printing Width 8 03 inches 204 mm Disk Based Fonts 35 TrueType Interfaces USB A Standard Universal Serial Bus cable that is not longer than 2 0 m SPECIFICATIONS S 6 Computer requirements Minimum System Requirements Computer Platform 8 Processor Recommended Available Hard Disk Operating System Version Minimum RAM Space Speed P Driver Application Software Windows 98 98SE Pentium 24 MB 32 MB 80 MB 100 MB Operating 75MHz MFC 3420C yale Pentium 32 MB 64 MB econ 150MHz 2000 Pentium 64 MB 128 MB Professional 133MHz XP 3 Pentium 180 MB 233MHz Apple Mac OS 8 6 9 2 All base 32 MB 64 MB 80 MB 200 MB Macintosh Printing models meet Operating Scanning and minimum System PC FAX Send Requirements Only Mac OS X 128 MB 160 MB 10 1 10 2 1 or greater Printing Scanning PC FAX Send and Remote Setup Only NOTE All registered trademarks referenced herein are the property of their respective compa
127. ring machine on the same line even if it is on a separate wall socket phone socket on the same line You cannot use the telephone company s Voice Mail in this mode Use this mode if you have connected an answering machine on your phone line The TAD setting works only with an external answering machine Ring Delay and F T Ring Time do not work in this setting Use this mode when you are using a computer modem on the same line or if you don t receive many fax messages or with Distinctive Ring If you answer and hear fax tones wait until the machine takes over the call then hang up See Fax Detect on page 5 5 InFax Tel mode you must set the Ring Delay and F T Ring Time 5 1 SETUP RECEIVE To select or change your Receive Mode If it is not illuminated in green press 43H Fax 2 Press Menu Set 0 1 3 Press lt or lt gt to select Fax Only Fax Tel External TAD Or Manual Press Menu Set 4 Press Stop Exit A If you are changing the Receive Mode while in another operation the LCD will return to that operation ian Current Receive Mode Fax Fax Only F T Fax Tel a Faz TAD External TAD Mn1 Manual SETUP RECEIVE 5 2 Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax Tel mode If you have extension phones on the same line as the machine or subscribe to the telephone company s Distinctive Ring service keep the Ring Delay
128. sofa rug or other similar surface This product should never be placed near or over a radiator or heater This product should never be placed in a built in installation unless proper ventilation is provided This product should be operated from the type of power source indicated on the label If you are not sure of the type of power avallable call your dealer or local power company Use only the power cord supplied with this machine This product is equipped with a 3 wire grounded plug a plug having a third grounded pin This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet Do not defeat the purpose of the grounded plug 10 Do not allow anything to rest on the power cord Do not place this product where people can walk on the cord 12 2 IMPORTANT INFORMATION 11 Do not place anything in front of the machine that will block received faxes Do not place anything in the path of received faxes 12 Wait until pages have exited the machine before picking them up 13 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions When the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructi
129. ss Real Time Transmission should be set to Of If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 5 SETUP SEND 6 9 4 To change the default setting press gt or gt to select On or Off Press Menu Set Go to Step 6 OR For the next fax transmission only press 45 or lt gt to select Next Fax Only Press Menu Set 5 Press lt gt or lt gt to select Next Fax On Or Next Fax Off Press Menu Set 6 Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings Enter a fax number Press Mono Start or Colour Start A In Real Time Transmission the redial feature doesn t work A If you are sending a colour Fax the machine will send it in real time even if Real Time TX is set to Off Checking job status Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD shows No Jobs Waiting Press Menu Set 2 6 2 if you have more than one job waiting press lt 4D or gt to scroll through the list 3 Press Stop Exit 6 10 SETUP SEND Cancelling a job while scanning dialling and sending the document You can cancel a job while you are scanning it into memory by pressing Stop Exit You can also cancel a job while the machine is dialling or sending the document by pressing Stop Exit
130. ss Menu Set A Index Index OOOO oo0o0000 oo0o0000 PIC IL IC oo00000 4 Images Line 6 Images Line 4 Press Colour Start to start printing A Print time for 4 Images Line will be slower than 6 Images Line but the quality is better To print an image see the next page WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY 11 5 Printing images Before you can print an individual image you have to know the Image number Print the Index first See Printing the Index Thumbnails on page 11 5 Make sure you inserted the media card Press PhotoCapture See page 11 3 2 Press lt gt or to choose Print Images b Print Images Press Menu Set A If your media card is with DPOF information the LCD shows DPOF Print Yes please go to DPOF printing on page 11 8 3 Use the dial pad to enter the image No 123 6 number that you want to be printed from the Index page Thumbnails Press Menu Set Repeat this step until you have entered all the image numbers that you want to print A You can enter all the numbers at one time by using the key for a comma or the key for hyphen For example Enter 1 3 6 to print images No 1 No 3 and No 6 Enter 1 5 to print images No 1 to No 5 4 After you have selected all the image numbers Press Menu Set again and go to Step 5 _OR To print without changing any settings press Colour Start 11 6 WALK UP PHOTOCAPTURE CENTER MFC 3820CN ONLY Paper Type amp P
131. t have to press Mono Start Colour Start or the Fax Receive Code 51 when you answer a fax call Selecting On allows the machine to receive fax calls automatically even if you lift the handset of an extension or external phone When you see Receiving on the LCD or when you hear chirps through the handset of an extension phone connected to another phone socket just replace the handset and your machine will do the rest Selecting of means you ll have to activate the machine yourself by lifting the handset of an external or extension phone and then press Mono Start or Colour Start on the machine OR by pressing 51 if you are not at your machine See Operation from extension telephones on page 5 7 A If this feature is set to On but your machine doesn t connect a fax call when you lift a extension or external phone handset press the Fax Receive Code 51 If you send faxes from a computer on the same phone line and the machine intercepts them set Fax Detect to Off If it is not illuminated in green press 443 Fax 2 Press Menu Set 2 1 3 3 Use lt gt or to select on or Off Press Menu Set 4 Press Stop Exit 5 5 SETUP RECEIVE Printing a reduced incoming fax Auto Reduction If you choose On the machine reduces an incoming fax automatically so that it fits on to one page of A4 size paper If it is not illuminated in green press ED Fax 2 Press Menu Set 2 1 5 3 Use or G to se
132. t on page 4 3 to help you enter letters OR Press Menu Set to store the number without a name 5 Goto Step 2 to store another Speed Dial number OR Press Stop Exit QUICK DIAL NUMBERS AND DIALLING OPTIONS 7 1 Changing Speed Dial numbers If you try to store a Speed Dial number where a number is already stored the LCD will show the name stored there or number and will ask you to do one of the following 7 Press 1 to change the stored 1 Change 2 Exit number OR Press 2 to exit without making a change How to change the stored number E Ifyou want to erase the whole number or whole name press Stop Exit when the cursor is under the first the digits or letters The characters above and to the right of the cursor will be deleted m f you want to change a character use E or to position the cursor under the character you want to change and then type over it 2 Enter a new number Press Menu Set 3 Follow the directions beginning at Step 5 in Storing Speed Dial numbers on the previous page 7 2 QUICK DIAL NUMBERS AND DIALLING OPTIONS Setting up Groups for Broadcasting Groups allow you to send the same fax message to many fax numbers by pressing only a few keys Search Speed Dial the two digit number and Mono Start First you ll need to store each fax number as a Speed Dial number Then you can combine them into a Group Each Group uses up a Speed Dial number You can have up to six Groups
133. t up your own code The default code is inactive code Press Menu Set 2 5 3 2 Entera three digit code using numbers 0 9 or Press Menu Set The preset cannot be changed A Do not use the same digits that appear in your Fax Receive Code 51 or Telephone Answer Code 51 See nda from extension telephones on page 5 7 3 Press Stop Exit A You can change your code at any time by entering a new one If you want to make your code inactive press Stop Exit in Step 2 to restore the inactive setting REMOTE FAX OPTIONS 8 3 Remote Retrieval You can call your machine from any touch tone telephone or fax machine then use the Remote Access Code and remote commands to retrieve fax messages Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times Using your Remote Access Code Dial your fax number from a telephone or another fax machine using touch tone 2 When your machine answers immediately enter your Remote Access Code 3 digits followed by 3 The machine signals if it has received fax messages 1 long beep Fax messages No beeps No messages 4 The machine gives two short beeps which tells you to enter a command The machine will hang up if you wait longer than 30 seconds to enter a command The machine will beep three times if you enter an invalid command 5 Press 90 to reset the machine when you ve finished 6 Hang u
134. ting Fax Storage ooocccccccccococoncncconononennnononaconnnnononananonos 8 2 SACU Pires iones 8 2 Setting your Remote Access COB ooooocococcccccccccccononnnnncnos 8 3 Remote TACIICVAl icairrauaciaantnadactiacteciutecaunidencemotnedonteenimten veins 8 4 Using your Remote Access Code 8 4 Remote COMMANGG cccsscecessecesesceeeeeceneceeeeeeees 8 5 Retrieving fax Messages ccoocccccooccccononcconcnnnnnnnnnonnanons 8 6 Changing your Fax Forwarding number 8 6 Printing TODOS siecsecpscnceesnpicarcdostesncccuanesnstwaesepbaceetenpecunedeusmsns 9 1 Machine settings And activity ccccssecesseeeeseeeeeeeeeeeees 9 1 Customizing the Transmission Verification Report 9 1 Setting the Journal Period occccccoooccncccccnconocononnss 9 2 PFINtING TEDOS cc ceeecceeeseseesssseeeseeeeseeeeeeseseesseees 9 3 TO print a fepOl occocccnncnccccncncnnnnncnnnonanncncnonanonnnonnnos 9 3 xii MAKING CODI S sicscceccseiedandesitencawcsstionsticaicsssueessepeeccedceeuadcceuans 10 1 Using the machine as a copier cceceeeeeeeeeeeeeeeeeeees 10 1 Enter Copy MOQ Eessen aaa 10 1 Making a Single COPY oocccooccccnccconccccnccnconcnnnncnonnnnnnos 10 2 Making multiple copies ccoocccconicccocnconccnonccnnnnos 10 2 Out of Memory message ccccococccccncccncnoconcncnononanenonnss 10 3 Using the Copy keys Temporary settings 10 4 Enlarge Reduce oocccccccocccccc
135. u Set Press gt or lt gt to select Sort Press Menu Set Press Mono Start or Colour Start OR Press lt D or gt for more settings MAKING COPIES 10 12 N in 1 copy Page Layout You can save paper by copying either two or four pages onto one page lf you want to print a poster use the scanner glass Press Copy to illuminate it in green Load your document See Load documents on page 2 1 Use the dial pad to enter the number of copies you want up to 99 Press Options and lt gt or lt gt to select Page Layout Press Menu Set Press lt 4D or to select 2 in 1 4 in 1 P 4 in 1 L Poster 3 x 3 oroff 1 in 1 Press Menu Set Press Mono Start or Colour Start to scan the document If you placed the document in the ADF the machine starts printing QOQ QQ A WBNH If you are using the scanner glass After the machine scans the page Next Page the LCD shows 1 Yes 2 No Press 1 to scan next page 8 Put the next document on the scanner glass Press Menu Set Repeat Steps 7 and 8 for each page of the layout 9 After all the pages of the document have been scanned press 2 to end A P means Portrait and L means Landscape A For 2 in 1 or 4 in 1 copies you can only use A4 paper For2 in 1 4 in 1 P 4 in 1 L OrPoster 3 x 3 you can not use the Enlarge Reduce setting If you selected Glossy in the Paper Type setting 2 in 1 and 4 in 1 copies are not available A 2 i
136. y Corporation Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs All other brand and product names mentioned in this User s Guide the Software User s Guide and the Network User s Guide MFC 3820CN only are registered trademarks of their respective companies 12 4 IMPORTANT INFORMATION Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product errors may occur lf this happens your machine identifies the problem and displays an error message The most common error messages are shown below ERROR MESSAGES ERROR CAUSE ACTION MESSAGE BT Callsign The machine is set BT Callsign to ON You Set BT Callsign to OFF See BT On cannot change the Receive Mode from Callsign For U K Only on page Manual to another mode 5 13 Check An ink cartridge is not properly installed Take out the ink cartridge and put it Cartridge in again seating it properly See Replacing the ink cartridges on page 13 21 Check The document scanned from ADF was longer See Using the automatic document Original than about 90cm feeder ADF on page 2 1 or Document jams on page 13 4 Paper Paper is not the correct size Reload the correct size of paper A4 and then press Mono Start or Colour Start Check Paper The machine is out of paper Add paper and then press Mono Start or Colour Start T
137. y Paper Up to 0 25 mm Envelopes Up to 0 52 mm Photo Card Up to 0 42 mm Index card Up to 0 15 mm 2 5 LOADING DOCUMENTS AND PAPER Paper capacity of the output paper support Output Paper Up to 50 sheets of 80 g m A4 Support E Transparencies and glossy paper must be picked up from the output paper support one page at a time to avoid smudging E Legal cannot be stacked on the output paper support O Do not use paper or envelopes E that are damaged curled wrinkled or irregularly shaped 2mm or longer 2mm or longer E that are extremely shiny or highly textured Mi that were previously printed by a printer E that cannot be arranged uniformly when stacked E that are made with a short grain S Do not use envelopes E that are of a baggy construction that are embossed have raised writing on them that have clasps on them that are not sharply creased that are preprinted on the inside LOADING DOCUMENTS AND PAPER 2 6 Printable area The printable area depends on the settings in the application you are using The figures below show the unprintable areas on cut sheet paper and envelopes Cut Sheet Paper Envelopes A6 Printer 3mm 3mm 3mm 3mm JIS _B5 Exective Letter Printer Legal Index Card 127 mmx Printer 3mm 3mm 3mm 3mm 203 mm Envelopes DL C5 Printer 10 mm 20 mm COM10 Monarch JE4 2 7 LOADING DOCUMENTS AND PAPER Printable area depends on the Printer driver settings T
138. y exit the machine to avoid smudging SPECIFICATIONS S 2 Copy Colour Black Copy Speed Multiple Copies Enlarge Reduce Resolution Colour Black Mono Up to 12 pages minute A4 paper Colour Up to 10 pages minute A4 paper Does not include the time it takes to feed the paper Based on Brother standard pattern Fast mode Stacks or Sorts up to 99 pages 25 to 400 in increments of 1 Max 1200 x 1200 dpi PhotoCapture Center MFC 3820CN only Available Media File Extension Media Format Image Format Colour Enhancement Number of Files Folder S 3 SPECIFICATIONS CompactFlash Microdrive is not compatible Compact I O card such as Compact LAN card and Compact Modem card are not supported SmartMedia 3 3V Not available for use with ID Memory Stick Not available for music data with MagicGate SD Secure Digital Memory Card DPOF EXIF DCF Photo Print JPEG TIFF Scan to Card JPEG PDF Colour TIFF PDF Black Progressive JPEG format is not available Colour Enhance Up to 999 files in the media card File must be in the 3rd stratum of the folder of Media Card Fax Compatibility Coding System Modem Speed Document Size Scanning Width Printing Width Gray Scale Polling Types Contrast Control Resolution Speed Dial Broadcasting Automatic Redial Auto Answer Communication Source ITU T Group 3 MH MR MMR JPEG Automatic Fallback 14400 bps MFC 3420C

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