Nextel comm 3000 User's Manual
Contents
1. Hotel Mitel 3000 User Guide WELCOME TO THE MITEL 3000 HOTEL unneesneesnnnennnennnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnn nenn 1 An introduction to the additional facilities provided in the Mitel 3000 Hotel 1 ACTIVATING YOUR HOTEL APPLICATION ON YOUR MITEL 3000 24044404400nn0anna nn 2 1 Unique KV reniri niea RB en ee Br een 2 3 PBX Serial Numbe amp r 2 222 02 Edi 2 De License Number naeh iss PL eher 3 c Connect to XARIOS COM to obtain your unique number 3 2 To Activate the Hotel Application ner 4 LINE SETTINGS FOR HOTEL MITEL 3000 44444444004H40Rnn00nnnnnnnnnnnnnnnnnnnennnannnnnnnnannnannn anne 5 HOTEL APPLICATION PROGRAMMING START UP nunnnesnnnssnnnsnnnannnnnnnnnnnnnnnnnnnnannnannnnnnnnnnnnannnnnnn 6 ADMINISTRATION PROGRAMMING 6 BASIC PROGRAMMING PROCEDURE nn 6 ENTERING THE HOTEL NAME rar ale se leute ala a 6 DEFINING ADMINISTRATION AND GUEST EXTENSIONS uuuuaunnnsnnnsnnnnennnennnennnnnnnennnnnnnnnnnnnnnn nennen nn 7 SELECTING THE CLASS OF SERVICE FOR EXTENSIONS ernennen nnan nn 8 SETTING THE RATES FOR CALL CHARGES ccsccc seecceeeceesceencecaeeceseeeaeeeeesseteecesecesenceenceeneeeacecaneeeseaeneeeneees 9 SETTING DIAL CODES FOR CHARGE BANDS nnannsennnennnennnennnennnnnnnnnnnnnnnnnennnnnnnnnnnn nenne nme nn nn 10 SETTING THE DATA SPEED Her ER ME el aioe natant ech bandi eld 11 CALL LOGGING PRINTING GUEST PHONE BILLS unnannnen2. e Ifthe call remains unanswered the Reception phone is rung and the display shows No Wake Up No xx e If the call to the Reception phone remains unanswered for 90 seconds the call is cancelled e Details of cancelled wake up calls are automatically printed when they are cancelled Setting a Wake up call for a guest Press Hotel Services on the Idle menu Select the Wake up call option Select the extension Enter the time in the 24 hour clock format 0930 for 9 30am and press Confirm You can also select Wake up call by dialling 7967 Reviewing a Wake up call Press Hotel Services from the idle menu Select Wake up call Select the extension The programmed time is displayed Press Confirm to retain the time If you wish to change the time select Change and enter a new time To cancel the wake up call press Change and then Confirm NOTE This option can also be set from a guest phone by dialling 718 followed by the time HHMM The guest can also cancel a Wake up call by dialling 718 From MPS Select Applications Hotel Guest extensions Guest Extension Settings Ext 20 Ext 21 Ext 22 Ext 23 Ext 24 Ext 25 Es Guest Extension J E m m LJ LJ E Reminder Call Set the Reminder call or Wake up call using a 24 hour clock format and click Send Changes 15 Mitel 3000 Hotel Facilities User Guide Billing guests and logging administr
3. 2 Index 3 Index 4 Index 5 Index 6 Index 7 Index 8 When you finish your programming click on Send Changes Mitel 3000 Hotel Facilities User Guide Setting the rates for Call Charges The rate that guests are charged on phone calls can be changed at any time from the programming extension or the MPS software application Example of Call charges nternational 2 Mobile calls Free calls From the programming extension press the PROGRAM key Press the Scroll Down key N until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key 4 and select the Call Charges option Select the type of call you wish to programme A new rate can be entered From MPS Select Call charges from the Hotel Menu Diagnostics Flashfiles Debug el gt Hotel Settings Defaut Guest Extension Settings Charge bands Change the rate of the calls and click Send Changes Call Charges value cents Local Call cents 110 National Call cents 79 Cellular Phone Call cents 110 International 1 cents 31 International 2 cents 31 Free Call cents 0 WARNING The charges are NOT set at the rate you are charged by your network provider You must satisfy yourself that an appropriate rate is applied to all call types before guests are checked in Charges sho
4. 20 Wake Up Calla tai acia 15 19 e 3 Hotel Mitel 3000 User Guide LR2730 06200 2 www mitel com AH MITEL Global Headquarters U S EMEA CALA Asia Pacific Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 852 2508 9780 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 852 2508 9232 For more information on our worldwide office locations visit our website at www mitel com offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2008 Mitel Networks Corporation All Rights Reserved
5. If you want to examine the costs built up by the guests during their stay You can see the current total on the Reception phone display and print out the details The details are still retained in the system memory and the total cost of all calls made since check in are printed and included in the total when the guest phone is checked out 3 There is an option that allows the call records for the phone to be deleted This is used if a guest has been checked out and the call records were not deleted When you try and check this phone in again you will be prompted to delete the call records and you must select the Phone Bill feature to do so e Press Hotel Services on the Idle menu e Select the Phone Bill option e Enter the 4 digit password when prompted The password is the same as used for System programming 1111 at default e Select the extension you wish to examine The display will show Extension xx XXX XX Print details Delete call records Cancel e If Print details is selected the bill is printed The same prompt to enter a code is displayed as described in the Check out facility If no code is entered the details of the calls are retained in memory If delete call records is selected you are prompted to confirm your selection When confirmed the records are deleted 17 Mitel 3000 Hotel Facilities User Guide Call with cost This option allows the Reception phone to place a call on
6. behalf of a guest When the call is completed the Reception phone is rung and the cost of the call is shown on the Reception phone display The details of the call are printed This facility is generally used to allow a visitor who is not checked in to make a call and ensure the cost of the call is recouped It can also be used if a guest phone is restricted from making calls The Receptionist can place individually costed calls for the guest NOTE Guest phones can be restricted from making various types of call or indeed any call by selecting a class of service for the phone after they are checked in See Class of service page 8 Guest phones will also be restricted from making calls if the call records memory becomes full Just prior to the system memory becoming full the Reception phone is rung and a prompt is given to clear some call records Select Hotel Services Select the Call with cost Select a free external line and place the call as normal Transfer the call to a convenient phone The call can be continued from the Reception phone if necessary When the call is completed the Reception phone is rung and the display shows the cost of the call The details of the call are also printed NOTE If the call is transferred to a guest extension the cost of the call is added to the guest s phone bill WARNING The costs of guest phone calls are calculated using a charge per minute The charge varies d
7. on screen data Send Selected Send hanges BE Settings Setting 1111 FA m _ Internal Source m 1111 E 00000000000000000000000 1000 Disconnected SSS MitelOzPABXInstance xml Is You can now use your HOTEL APPLICATION SOFTWARE for your MITEL 3000 SYSTEM NOTE If the Send Changes option is greyed out Click on another field in this page so the Send Changes option can be active Mitel 3000 Hotel Facilities User Guide Line settings for Hotel Mitel 3000 Once you have your Hotel Application running you will need to make sure you have your Line Settings programmed appropriately IMPORTANT NOTE This ONLY applies if you are using PSTN Standard Analogue lines The lines MUST have Reversal on Answer ROA activated from your telephone company or network provider Call log and charges will depend on the correct programming of your line type Using your MPS managing tool Select Lines then select PSTN Programming as shown in image below File System Extensions Lines Internet Module Applications Diagnostics Flashfiles Debug Setup Help PABX Group d and send all Disconnect Line Settings Line Selection Incoming Ringing PSTN Programming DIDDNIS Programming Outgoing Restrictions E1 T1 Settings Within the PSTN programming options choose the option
8. the system and print guest bills when a phone is checked out In this case if entries are not deleted after check out the buffer will get to the limit and guest calls will not be able to be made Only emergency calls will be able to be mad It is not possible to check in another guest until call entries are deleted On for Admin phones You select this option when you want to connect a printer to the system and print guest bills when a phone is checked out Also calls made from administration phones are printed directly after a call is completed real time 11 Mitel 3000 Hotel Facilities User Guide Call Log external ON You select this option when you want to connect a Personal Computer running 3 party call management software to the switch and control the entire guest billing from the PC Details are sent directly to the PC as a call is completed real time In this case billing information will not be kept in the buffer Enable XON XOFF You select this option when printer flow requires it Print log You select this option when you want to output the information from the Buffer to the printer The system holds a call record buffer of 500 calls Option Connect Function Call logging on PC Details are sent to the PC as a call is completed for all calls extensions Call Logging off Printer On check out phone bill is printed No real time printout On for Admin Printer On check out phone bill is printed Admin phon
9. www xarios com hotel using two unique codes a The PBX serial number from your Mitel 3000 system b The Hotel License number provided with your Hotel Application Pack You will find this number at the back cover of this manual a PBX Serial Number To obtain your PBX serial number you will have to connect to the system using your MPS Maintenance and Programming Software application you will find this software on the CD that came with your Mitel 3000 PBX System Once you are connected you will need to go to the Diagnostics option and select View CPE Configuration Click Diagnostics File System Extensions Lines Internet Module Applications Diagnostics Flashfiles Debug Setup Help Get aland savei Load and send Technical Timers Disconnect Remote access and fault report numbers Extension Status Cross Point Software States RAM Contents View CPE Configuration Diagnostic Tests Systemphone Health Reset History System Resets Flash Options Broadband Module Command Line Voicemail Fixed Gain Call Statistics Voicemail Capacity Connected via V 24 CalaPBXinstance xml Idle Click View CPE Configuration T Spiers Tepamen Limes Herr Modde Apptcetats lepra ege Det Zeta pp Ze nt ert spe Lowland send Technica rees Derir occess oral feet rarer rmgrterg Lieser San Chess Peet Satter Stites HAM Coses View CFE Cotati gene lasts en Feat Renat j xiary Sien Rearts
10. Fast Optoma Datei Meute Corrrara Lira Vacone lore Ges CA Macen Capacity CauPUrratece cri Mitel 3000 Hotel Facilities User Guide The CCU number is the PBX serial number required to obtain your Licence Key This always starts with OL and is on the line that begins with CCU H W as shown below File System Extensions Lines Internet Module Applications Diagnostics Flashfiles Debug Setup Help Save Close Current Pane Get aul and save Load and send ap Curre me to Default Disconnect Set Range Off CPE configuration status ccu Flash 1 software rev 872 Burnt on 01 02 07 at 06 10 08 Checksum 0x12709d60 Flash 2 software rev 824 Burnt on 01 12 07 at 13 56 08 Checksum 0x1326c8de Running from flash 1 3 COU H SE 33 01001 F gt 008 HW OL2398786 L3042 01000 I gt hotel disabled Voice module fitted Rev A Code 000401 38 Ports 4 Prompts US MUL 3 01 ports PRI not fitted NAW slot 1PSTN Rev E NW slot 2BRI Rev D Internet Module fitted Internet Module Flash 1 software rev 183 Burnt on 00 00 00 at 00 00 00 Checksum 0x08C4 CONEXANT Advanced Internet Module Flash 2 software rev 000 Burnt on 00 00 00 at 00 00 00 Checksum 0x0000 Running from 1 Code size 2270k BitRate Down 0 BRUp 0 AIM Voip Channels 12 Voice Card Rev 1 Connected via V 24 CalaPBXinstance xml Idle b License Number Your hotel license number is printed on a label that is located at the back cover of this ma
11. MPS Select Guest Extension Settings from the Hotel Menu Diagnostics Flashfiles Debug Setup Hel ted Send Changes Guest Extension Settings Call Charges Charge bands Select each of the extensions you would like to be programmed as guest extensions by checking the boxes of the extensions you require Guest Extension Settings Ext 20 Ext 21 Ext 22 Ext 23 Ext 24 Ext 25 EX Guest Extension LJ m IS E E J Reminder Call I I E L Click on Send Changes The Guest extensions are now programmed Note When reprogramming an ext from an administration ext to a guest ext or vice versa the class of service category must be re set for that phone See page 8 Mitel 3000 Hotel Facilities User Guide Selecting the Class of Service for extensions The Classes of service Call restrictions are as described in the Mitel 3000 Administrator s Manual As default all hotel administration extensions are placed in Class 1 all calls are allowed Guest phones that are checked out are in Class 4 only internal and emergency calls are allowed When a guest phone is checked in they are automatically placed in Class 1 combined with Table 6 they can place external calls to all numbers with the exception of the codes entered in Table 6 Type of restriction Class 1 All calls allowed Restrict International calls You can place administration phones in different classes for day and night se
12. amond The status cannot be changed from this menu it is set automatically on Check in or Check out e Press Hotel Services on the Idle menu e Select Status Service req The rooms that are Service req are indicated with a solid diamond and those that are Cleaned are with an open diamond 0 By selecting an extension the Cleaned Service req status can be changed Message Waiting Message Waiting allows you to notify an absent guest that a message is held for them at Reception When Message waiting is set the message waiting LED on the guest extension will be turned On The guest can receive the message by calling Reception The message Waiting can be cancelled from the Reception phone at any time e Press Hotel Services on the Idle menu e Select Message waiting e From the extension menu select the extension you want to alert A solid diamond beside the extension indicates message waiting is set Selecting an extension with a solid diamond will cancel the Message waiting feature You can also select Message waiting call by dialling 7962 NOTE Some phones will display an envelope symbol as a message waiting indication 14 Mitel 3000 Hotel Facilities User Guide Wake Up Call You can enter a time that a wake up call will be made to a guest phone At the programmed time the phone will ring for 90 seconds e Ifthe call is not answered the phone will ring twice more at two minute intervals
13. ation calls This section describes the various call billing and call logging options Option 1 Call Billing You can choose to connect a printer to the system so that all guest phone bills are immediately printed when a guest is checked out See Check out page 4 The bill is presented in the following format Hotel Name Extension Number XX Code XXXX Call Date Time Duration Number Dialled Cost 01 23 03 09 12 30 03 46 01726001234 0 90 02 03 Total xxx xx When this option is chosen you can also decide to print the details of calls made by administration phones The details of these calls are printed as soon as the call is completed This is selected by setting the call logging on for administration phones See call logging programming page 14 The format of these records is eens URES eem 00 01 or 00 02 a Sa 12 12 98 12 00 10 00 00 29 4567890 Ped 12 12 98 12 01 20 00 00 25 te foo 1723454 17 12 98 12 10 06 00 00 55 A 1612765 The data shown in this printout is Column Meaning number Incoming or Outgoing Call Date Day Month Year Start Time Duration of the Call Line used Initiating Extension Terminating Extension Call Cost Digits Dialled oo JO Om P GO A NOTE The data speed can be set at 4800 9600 19200 or 115 200 rates In default the rate is set at 115200 See programming the data speed on page 13 16 Mitel 3000 Hotel Facilities User Guide Option 2 Call Logging Instead of print
14. e room is free 12 Mitel 3000 Hotel Facilities User Guide NOTE If you find that you cannot check a phone in you should ensure that any call records associated with the previous occupant are deleted from the system memory This is done using the Phone bill facility See Page 17 Check Out You activate the Check outfacility for the phone in the guest s room when you want to print a bill for the calls made from the phone and delete the call records You normally do this when a guest is checking out There is also an option for printing out a phone bill without deleting the call records See Phone Bill on page 17 When you activate Check outfor a phone The phone bill for the extension is automatically printed The phone is restricted from making outgoing calls Emergency numbers only can be dialled The Room status is automatically set to Free Service req See Room status on page 14 Message waiting is cancelled See Message waiting on page 14 Wake up call is cancelled See Wake up callon page 15 The Last number redial store is cleared See Last number redial on page 19 Press Hotel Services on the idle menu Select the Check Out option Enter the 4 digit password This password is the same as the one used for system programming Select the phone you wish to check out A solid diamond beside a phone indicates that the room is checked in An open diamond o indicates that the room i
15. enu Local Call National Call Cellular Pho Internationa International Free Call Index 1 0 3 Index 2 Index 3 Index 4 Index 5 Index 6 Index 7 Index 8 Index 9 Index 10 Index 11 Index 12 Index 13 Index 14 Index 15 Index 16 Index 17 Index 18 Index 19 Index 20 Soon Change your Charge Bands and click Send Changes NOTE Charge band values vary and values shown are examples only Mitel 3000 Hotel Facilities User Guide Setting the data speed The speed at which data is sent to either the PC or printer can be set at 4800 9600 19200 or 115 200 speeds Selecting Set v24 baud rate in the System programming list sets it The default setting is 115200 bps From MPS Select System Systemwide Settings and V 24 Baud Rate Call Logging Printing guest phone bills You can select one of the following ways of printing guest bills and or logging calls e You can choose to connect a printer to the system and only print guest bills when you use the Check Out or Phone Bill facilities No details of any administration calls are printed Selecting the Call logging off option in the programming described below chooses this option This is the default option e You can choose to connect a printer to the system and print guest bills when you use the Check out or Phone bill facilities and also print out details of all calls made by administration phones The details of Admin
16. epending on the type of call local call national call etc The default rates used are shown on page 12 These rates are NOT the rates charged by your network provider It is essential that you check the rates and adjust them if necessary before you check guests in The rates can be set through system programming described under Setting the rates for Call Charges on page 9 18 Mitel 3000 Hotel Facilities User Guide User Guide for Guest Phones This section gives a brief description of how to operate a phone in a guestroom To make an internal call e Lift the handset or use Handsfree if it is available on your telephone e Key the extension number or key 9 for Reception NOTE the default extension numbers are in the range from 20 to 51 To make an external call e Lift the handset or use Handsfree if it is available on your telephone e Key 0 and wait for dial tone e Key the number you require Last Number Redial e Lift the handset or use Handsfree if it is available on your telephone e Key 77 The last external number you dialled will be redialled If your phone is equipped with a redial key you can press it In this case the last number you dialled either an internal or external number will be redialled Wake Up Call e Lift the handset or use Handsfree if it is available on your telephone e Key 718 followed by the time as HHMM e g 7180730 for 7 30 am 7181930 for 7 30 pm e An interrupted tone co
17. es will phones have a real time printout Call log external ON Personal Computer On check out no phone bill is printed PC controls the printouts and no buffer is used This option should be selected when connecting a PC with gr party call management software Enable xON xOFF printer This is a method of flow control for the printer Print log Printer PC The system holds a call record buffer of 500 calls This outputs this buffer to the printer or PC Reception phone Hotel facilities This section tells you how to use the hotel facilities on the Reception phone These features are grouped under the Hotel facilities prompt on the top line of the Featurephone display For information on using the other facilities on the display please refer to the Mitel 3000 Administrator s Manual Check In Once a phone is checked in all external calls made from the phone will be logged When you activate Check in for a phone The restriction on making external calls from the phone is removed The Occupied Free status of the room is set to Occupied See Room status on page 14 e Press Hotel Services on the Idle menu e Select the Check In option e Select the extension you wish to check in You can also select the Check in service by dialling 7963 plus extension number A solid diamond beside an extension indicates that the room is checked in An open diamond indicates th
18. ing bills directly on a printer you can choose to connect a Personal Computer PC to the system and send details of all calls directly to it There are software packages available not supplied by Mitel which can sort the calls and print guest bills from the PC This option is selected by setting the call logging external on for all phones See call logging programming page 11 The format of the data sent to the PC is the same as shown above for the call logging option In this case the switch does NOT generate bills when guests are checked out NOTE When this option Call logging on is selected the call records of guest phones are still stored in the switch The Phone Bill option can be used to examine the total cost of calls made from any guest phone See below This provides a backup method of billing a guest if the PC is not operating when a guest is being checked out When the option Call log external on call records are not stored on the switch This method should be used when connecting a PC with a party management software Phone Bill This feature provides an alternative method of examining a summary and printing the details of a guest s phone bill without having to check the phone out There are a number of reasons for doing this 1 If there is a problem with the printer and the guest bill cannot be generated at checkout This facility displays the total cost of calls on the display of the Reception phone 2
19. istration calls are printed as soon as the calls are completed These calls are not cost This option is chosen by selecting the On for admin phones option in the programming described below e You can choose to connect a Personal Computer to the switch and send the details of all calls to the PC as soon as the calls are completed In this case the costing of the calls is NOT provided on the details sent by the switch and the programme within the PC must be capable of costing and sorting the calls to allow bills to be presented to guests This option is chosen by the Call Logging on or the Call log external on option in the programming described below From the Reception phone e From the programming extension press the PROGRAM key e Press the Scroll Down key N until System Programming is displayed e Select System Programming e Enter the System Programming Password and select System e Key down the Scroll key N and select the Call Logging option Call Logging on Enable XON XOFF Call Logging off Print Log On for Admin phones Exit Call log external ON Call logging on You select this option when you want to connect a personal computer to the switch and control the guest billing from the PC Details are sent to the PC as a call is completed real time Call records are still stored in the buffer Call logging off You select this option when you want to connect a printer to
20. me to the Mitel 3000 Hotel An introduction to the additional facilities provided in the Mitel 3000 Hotel The Mitel 3000 Hotel is specifically designed for use in guesthouses and small hotels The Hotel package allows you to provide both guest and administration extensions Administration extensions can be equipped with the Mitel 4110 4120 Featurephones or a standard telephone The administration phones have access to the full range of facilities described in the Mitel 3000 Administrator s Manual When guest extensions are equipped with standard telephones they can use the facilities described on page 19 Extension 20 is designated as the Reception phone This extension must be equipped with a Mitel 4110 4120 Featurephone to use the Hotel Facilities The remaining extensions can be used as guest or administration phones This guide describes the hotel facilities and should be read in conjunction with the Mitel 3000 Administrator s Manual that came with your Mitel 3000 It can be also be found on your documentation CD that comes with your Mitel 3000 system IMPORTANT NOTE You need to activate the Hotel application before use See instructions for activating your Hotel Application Mitel 3000 Mitel 3000 Hotel Facilities User Guide ACTIVATING YOUR HOTEL APPLICATION ON YOUR MITEL 3000 1 Unique Key To activate the Mitel 3000 Hotel Application a Unique key is required This unique key is obtained from the following web site http
21. nfirms that the time is set If you do not hear this tone replace the handset and re enter the code and time To cancel a wake up call dial 718 Confirmation tone is returned 19 Mitel 3000 Hotel Facilities User Guide Appendix A Charge Band Codes User Table default values are just samples Location of Codes Type of Calls GEBEN A Cellular Phone International 2 International 2 20 Index Activate the Hotel Appolcaton ooooiocnnicinninninnioonnccccnc rr 4 Administration E A A A eee 7 Administration programming oriista kaate en anaa Aaa aaa a PEE a AAAA ea EA anaa aeg AENA TAANA AAEN EATA 6 Appendix Au id oie E nie 20 Basic Programming procedure ersehen 6 Eeler 16 Ee Ee EE 9 Ee Un EE 17 Call With DOS eet edd sr REDE nennen 18 Charge Band euer nats teen dese bee 10 CHECKIN ti eet nee ii 12 CHECK OUE En ege Ee ege 13 CIASS OF SEIWICE EE 8 CALA SPO OO EEE en eee ata I ee eg wd E ea NE 10 EE 19 E EE 7 elef 6 Inlemal calke 2 2 ese A a r ates Hata ne lfzs DDr a entre Bt 19 LaS ENUMDOR ROI it a ae Abe etal DR edit 19 ee 3 Enes Ung ns e Mate al ities Suse sols 5 JOGGING AQIMINISTFAUOIN CANS u hessen ne les 16 Message E e GE 14 Phone Bla A A Aia 17 Printing Quest Gene BINS ios ia ita 11 Reception PONE rc nl EEN 12 ROOM Status aii ti lod 14 Se al Number iii iii te Sege 2 Unique KV ti ii is Boe ill 2 User Guide for Guest PROMOS ooococccconnccconiconocccono crac nor 19 User Tal ci A A la
22. nual c Connect to XARIOS COM to obtain your unique number Connect to the following web site http www xarios com hotel The following page should appear 9 vrreL Hotel Licensing This page allows you to activate a license key for the Hotel software Enter the software license number and the PBX serial number to obtain an activation key Details License number PBX serial number Enter the License number located at the back cover of this manual include dashes Enter the PBX serial number Click Get key Your UNIQUE KEY will appear after the Get Key hot key is pressed you will get an error if details entered are not correct Write this unique key number down and keep it in a safe place as you will need it to activate the Hotel application Mitel 3000 Hotel Facilities User Guide 2 To Activate the Hotel Application You now need to enter the UNIQUE KEY provided Connect to the Mitel 3000 using MPS and follow these steps From the main menu click System Now Select Systemwide Settings Enter the Hotel Application in the Licence field as displayed below Click Send Changes ES Mitel 3000 Maintenance and Programming Software 6 2 File System Extensions Lines Broadband Module Applications Diagnostics Flashfiles Debug Ovida Setup Help Save Close Current Pane Connect SS es BS rem lt gt S ER ange On Set Range Off Receive Selected Receive
23. ress key 2 once for A twice for B three times for C 3 once for D and so on Up to 24 characters including spaces can be entered From MPS Select Applications __ Guest Extension Settings Call Charges Charge bands Mitel 3000 Hotel Facilities User Guide Select Hotel Settings File System Extensions Lines Internet Module Applications Diagnostics Save Close Current Pane Get all and save Load and send af Reset Curt Set Range On Set Range OF Receive Selected Receive on screen data Hotel Settings Hotel Name Enter the name of the Hotel Guesthouse Remember it can t use more than 24 characters Click on Send Changes Your Hotel Name is now set Defining Administration and Guest extensions Initially the system is programmed with all extensions as hotel administration extensions Extension 20 is the Reception phone and cannot be changed e From the programming extension press the PROGRAM key e Press the Scroll Down key 8 until System Programming is displayed e Select System Programming e Enter the System Programming Password and select Extensions e Press the Scroll Down key N until Guest Extensions is displayed e Select Guest Extensions e Select the extensions you wish to have as Guest extensions A solid diamond indicates a guest extension An open diamond o indicates an administration extension From
24. rvice See the Mitel 3000 Administrators Manual You can change a guest s class of service when the phone is checked in From MPS you can program your Restriction Classes from the Extensions Menu File System Extensions Lines Internet Module Applications Diagnostics Flashfiles Debug Setup Help Close Current Pane Get all and save Load and send all Reset Current Pane to Default Disconnect 1 Receive on screen data Restriction classes Class Codes PABX Group Line Selection Incoming Ringing Personal Speed Dials Call Forwarding Ext 20 Ext 21 Ext 22 Ext 23 Ext 24 Ext 25 Ext 26 Ext 27 Day Restricted Table Class 1 Class 1 Class 1 Class 1 Class 1 Class 1 Class 1 Class 1 ck Day Allowed Table Codes clas _ m IS LI J J m m D Day Restriction Codes class 6 J O J m O m m q Night Restricted Table Class 1 Class 1 Class 1 Class 1 Class 1 Class 1 Class 1 Class 1 ch Night Allowed Table Codes cla _ m IS LI J J m m E Night Restriction Codes class 6 I im _ El m E When you finish your programming click on Send Changes From MPS you can program your Class Codes from the System Menu close Current Pane Get all and save Load and send all Reset Current Pane to Default Disconnect Receive on screen data Restriction classes Class Codes Table 2 Table 3 Allowed Table Restricted Table Index 1 Index
25. s free The guest phone bill is printed out as soon as the phone is selected As a safeguard to ensure that the call details are not deleted before a bill is successfully printed you are prompted to enter a code This code is printed on the top right hand corner of the bill e Enter the 4 digit code printed on the top right hand corner of the bill e When the code is entered the extension is checked out and the call records are deleted e Cancel will check out the extension but will not delete the call records NOTE If there is a problem printing a bill the Phone Bill facility can be used to check the total cost of the calls made by the guest See page 17 You can also select the Check out service by dialling 7964 plus extension number 13 Mitel 3000 Hotel Facilities User Guide Room Status This facility allows you to check whether a room is Free or Occupied and whether it is Cleaned or service reg The Free Occupied status is set automatically on Check inand Check out and is examined from the Reception phone The Cleaned Service req status can be set from a guest phone Dial 7960 for Cleaned and 7961 for Service req You can examine and change the Cleaned Dirty status from the Reception phone NOTE At midnight the status of all checked in rooms is automatically set to Service req e Press Hotel Services on the Idle menu e Select Status occupied The occupied rooms are indicated with a solid di
26. snensnnsnnennnnnnnnnnnnnnnnnnnnnnnnnnnn nennen nme nennen ana 11 RECEPTION PHONE HOTEL FACILITIES u2r42444404440RHH0R nen NEEN nun nn an nn nn nun nun nnnnnnnnnnnnnnnn nn 12 THIS SECTION TELLS YOU HOW TO USE THE HOTEL FACILITIES ON THE RECEPTION PHONE nennen 12 CHECK ET 12 When you activate Check in for a phone 12 ONEEK QUE eet Eden E A A EE 13 eleng EE 14 Message Wai A A a Aa a iaaa aaia 14 Wake UC aia ii an aaa cea des AAA A AEAEE 15 Setting a Wake up call for a guest 15 Reviewing a Wake up Call 15 BILLING GUESTS AND LOGGING ADMINISTRATION CALLES 22442044000n00nnnannnannnn nennen 16 This section describes the various call billing and call logging options nn 16 Option t G ll BilliNd E 16 TRE TOMA OF these EE 16 Option 2 Call LOQQING EE 17 le Tele 17 If delete call records is selected you are prompted to confirm your selection When confirmed the records are deleted Call With cost nc nn nor cnn nan cnnnnrnnrrrnnan 17 cal ih COSE A NA 18 USER GUIDE FOR GUEST PHONES 2u220u420n4a0nnaannnannnnnnnnnnnnnnnnannnannnannnannnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 19 To make an internalicall n nee en Rinne 19 To makean external Cal iii anne 19 Last Number Redial ui een Denen 19 Wake Up Call see Blei mn Een rer 19 APPENDIX AER A a dd 20 Charge Band Codes User Table default values are just samples ooooocincicinnccinonncinccccconcconannnns 20 Mitel 3000 Hotel Facilities User Guide Welco
27. that is appropriate for your type of line i e Reversal on Idle CND Detection etc Click on Send Changes Your line type is now set Note Type of line information has to be given to you by your Telephone Company or service provider and varies from one type of provider to another Mitel 3000 Hotel Facilities User Guide Hotel application programming start up Administration programming This section outlines the additional administration programming included in the Mitel 3000 Hotel package Basic Programming procedure The basic procedure is the same as described in the Mitel 3000 Administrator s manual From the programming extension ext 20 by default press the PROGRAM key Press the Scroll Down key 3 until System Programming is displayed Select System Programming Enter the System Programming Password 1111 by default NOTE All Hotel programming features can be done using the Maintenance and Programming Software MPS application Entering the Hotel Name The name entered here is printed on the guest phone bills From the programming extension press the PROGRAM key Press the Scroll Down key 3 until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key N until Hotel Name is displayed Select the Hotel Name option and enter the name of the hotel using the keypad P
28. wn are examples only Mitel 3000 Hotel Facilities User Guide Setting dial codes for Charge Bands The dialling codes that decide whether a call is charged as a Local call National call etc can be changed e Ensure that the correct local codes for your area are entered e Ensure that the correct national codes are entered e In default all international codes are placed in the International 2 band This ensures that all calls on this band are charged at an International 2 rate You may wish to place some International codes into band 1 and have a different rate apply to these calls From the programming extension press the PROGRAM key Press the Scroll Down key 3 until System Programming is displayed Select System Programming Enter the System Programming Password and select System Press the Scroll Down key N and select the Change band codes option Select the call band you wish to change Select the location between 01 and 20 and adjust the code as required A new location entry can be added a current location entry deleted or the location entry confirmed Each of the tables can have a total of 20 location entries each of up to 6 digits in length Charge bands are International 1 International 2 Free calls NOTE A table is provided in Appendix A where the programmed codes can be written down for reference and ease of programming From MPS Select Charge Bands from the Hotel M
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