Network Computing Devices 300 User's Manual
Contents
1. Topic See What is a Windows based Terminal page 1 1 Start Up Options page 1 2 Using the Connection Manager page 1 11 Logging Off page 1 13 What is a Windows based Terminal Your NCD ThinSTAR 300 Windows based Terminal is a simple thin client device that allows you to use Microsoft Windows applications running on Windows NT servers configured with Microsoft Windows NT 4 0 Terminal Server Edition or Citrix ICA servers In the context of this manual Terminal Server refers to the Microsoft server software Terminal Server host refers to the server computer Once you connect to a Terminal Server host or Citrix ICA server and log on the server s desktop displays on your terminal screen Using the desktop is the same as using Windows 95 or Windows NT 4 0 What is a client A client is an application software or device that can communicate over a network with a server a powerful computer A thin client is very simple software that communicates with a very powerful server NCD ThinSTAR 300 User s Guide 1 1 NCD ThinSTAR 300 Basics Start Up Options Two Power Modes This section describes the steps to take to start a session with a server using the NCD ThinSTAR 300 How to start the terminal the most common initial panel displays and how to create a connection are explained Your NCD ThinSTAR 300 terminal has a power switch in the back and an on off butt2. Creating new connections RDP connections On the Configure tab display the New Connection panel by clicking Add Select Microsoft Terminal Server Client and click OK Follow the steps given in The WTS Connection Wizard on page 1 6 Creating new connections ICA connections On the Configure tab display the New Connection panel by clicking Add Select Citrix ICA Client and click OK Follow the steps given in The Citrix ICA Connection Wizard on page 1 8 Creating new connections Dial up connections On the Configure tab display the New Connection panel by clicking Add Select NCD Dial Up Client and click OK Follow the steps given in The Dial Up Connection Wizard on page 1 9 Note Your terminal must be in Dial up mode for dial up connections to work NCD ThinSTAR 300 User s Guide A 3 Advanced Users Configuration Notes Table A 1 Connection Manager Tasks Task Action Designating On the Configure tab select the default connection you want as the default connections Display the Connection Startup panel by clicking Startup Click the Make the selected connection your default connection option and click OK Configuring On the Configure tab select the autostart connection you want to start connections automatically Display the Connection Startup panel by clicking Startup Click the Automatically start the selected connection
3. Domain BEAVERTON bs Cancel Help Figure 1 1 Logon Panel Example If a Logon Information panel displays 1 Enter your Username and Password 2 If the Windows NT Domain or Citrix WinFrame From field displayed in the panel is not correct select another from the drop down list If you are not sure which Domain or From name to use ask your system administrator 3 Click OK For more detailed information about the Windows NT 4 0 desktop see Chapter 2 NCD ThinSTAR 300 User s Guide NCD ThinSTAR 300 Basics If the Connection Manager Displays Depending on how your terminal is configured the NCD ThinSTAR Connection Manager may list one or more connections If the Connection Manager displays 1 Select a connection by clicking on its Connection Name in the connection list and clicking Connect or simply double click the Name If the connection was defined for automatic logon and the server it connects to is running the terminal makes the connection and you are logged on 2 If the a Logon Information panel displays a Enter your User name and Password b If the Domain or From field displayed in the panel is not correct select another from the drop down list c Click OK For more detailed information about the Windows NT 4 0 desktop see Chapter 2 If the Setup Wizard Displays The first time a terminal starts the NCD ThinSTAR Setup Wizard displays The wizard may also display under ot
4. NCD ThinSTAR 300 User s Guide Part Number 9300744 November 1998 Network Computing Devices Inc 350 North Bernardo Avenue Mountain View CA 94043 Copyright Copyright 1998 by Network Computing Devices Inc The information contained in this document is subject to change without notice Network Computing Devices Inc shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Network Computing Devices Inc Trademarks Network Computing Devices PC Xware and XRemote are registered trademarks of Network Computing Devices Inc Explora HMX Marathon NCDware ThinSTAR and WinCenter are trademarks of Network Com puting Devices Inc Other product and company names mentioned herein are the trademarks of their respective owners Windows 95 Windows NT and Windows Terminal Server are trademarks of Microsoft Corporation Windows and Microsoft are registered trademarks of Microsoft Corporation All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized NCD cannot attest to the accuracy of this information Use of a term in this book should not be regarded as
5. This section explains the icons Start menu and taskbar on a typical desktop The Terminal Server desktop is similar to the Windows 95 or Windows NT 4 0 desktop The first time you log on the desktop resembles the following example Taskbar and Start button Figure 2 1 Terminal Server Desktop Terminal Server preserves the layout of the desktop for you For example if you left the My Computer window open when you logged off it will be open the next time you log on For most desktop operations use the mouse pointer and left mouse button NCD ThinSTAR 300 User s Guide Windows NT Basics Icons The icons usually displayed on the left side of the screen are Double click this icon to open the My Computer window The initial display shows the Terminal Server s contents for which you have permission to see including icons for its floppy drive CD ROM drive hard drives and Control Panel Double click any of these icons to read their contents Double click this icon to open the Network Neighborhood window The initial display shows all of the servers in your workgroup or domain To see other servers double click the Entire Network icon Working with the programs files and folders located on other servers on the network is just like working with those on the local server If the server is set up to use Windows messaging you can double click this icon to send and receive messages Inbox Double click this
6. s Guide Chapter 1 NCD ThinSTAR 300 Basics What is a Windows based Terminal What is a client Start Up Options Two Power Modes Initial Start Up Initial Display Panels If a Desktop Displays If the Connection Manager Displays If the Setup Wizard Displays If a Connection Wizard Displays The WTS Connection Wizard The Citrix ICA Connection Wizard The Dial Up Connection Wizard Using the Connection Manager Starting Multiple Connections Hot Keys Logging Off Ending Auto Start Connections NCD ThinSTAR 300 User s Guide Contents 1 1 1 1 1 1 1 2 1 2 1 2 1 3 1 3 1 5 1 5 1 6 1 6 1 8 1 9 1 11 1 12 1 13 1 13 1 14 Chapter 2 Windows NT Basics 2 1 Initial Desktop 2 2 Icons 2 3 Taskbar 2 4 Finding Things 2 5 Running Application Programs 2 6 Manipulating Windows 2 6 Manipulating Files and Folders 2 7 Online Help for Programs 2 7 Printing 2 8 Chapter 3 In Case of Trouble 3 1 The Network Panel Displays 3 2 Fixing a Cable Problem 3 2 Fixing an Address Problem 3 3 An Upgrade Message Displays 3 3 The Screen Looks Garbled 3 4 Error Messages Appear 3 5 Front Panel LEDs Blink 3 5 Appendix A Advanced Users Configuration Notes A 1 Configuring Connections A 2 Configuring Terminals A 6 iv NCD ThinSTAR 300 User s Guide CHAPTER 1 NCD ThinSTAR 300 Basics This chapter describes your NCD ThinSTAR 300 Windows based Terminal WBT basic operating procedures This chapter contains these topics
7. IP address assignment A 8 default connections creating A 4 deleted files retrieval 2 3 desktop icons 2 3 dial up connections 1 10 display problems 3 4 displaying Configure tab A 9 Connection Manager 1 11 Terminal Properties A 6 Documents taskbar command 2 4 E editing connections 1 12 error messages 3 5 F files accessing 2 5 moving copying 2 7 Find taskbar command 2 4 folders creating new 2 7 FQDN 1 7 french terminal servers A 9 front panel LEDs blink 3 5 H Help taskbar command 2 4 host 1 8 hot keys 1 13 Index 1 Index ICA connections configuring clients A 8 modifying A 6 icons desktop 2 3 L logging off terminals 1 13 Logoff taskbar command 2 5 Logon panel Windows NT 1 4 main system components viewing A 10 mouse right left handedness A 7 moving files windows 2 7 My Computer icon 2 3 N Network Neighborhood icon 2 3 Network panel 3 2 O online help Windows NT 2 7 opening Connection Manager 1 11 Terminal Properties A 6 P printing Windows NT 2 8 programs bring window to front 2 4 running 2 6 starting closing 2 4 Programs taskbar command 2 4 published application 1 8 Index 2 R RDP connections modifying connection properties A 6 modifying network properties A 5 Recycle Bin icon 2 3 resizing windows 2 6 Run taskbar command 2 5 running programs 2 6 S safe boot mode 3 5 screens problems 3 4 Settings taskbar command 2 4 Setup Wizard initial display 1 3
8. affecting the validity of any trademark or service mark THE MICROSOFT SOFTWARE PRODUCTS CONTAINED IN THIS HARDWARE DEVICE CONSTITUTE PRE RELEASE CODE AND MAY BE CHANGED SUBSTANTIALLY BEFORE COMMERCIAL RELEASE THE SOFT WARE PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW MICROSOFT FURTHER DISCLAIMS ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE PRODUCTS AND DOCUMENTATION REMAINS WITH THE END USER TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL INCIDENTAL DIRECT INDIRECT SPECIAL PUNITIVE OR OTHER DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCTS OR DOCUMENTATION EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM AGES BECAUSE SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU Revisions Revision history of this document Part Number Revision Date Description 9300744 November 1998 First Release NCD ThinSTAR 300 User
9. changing system settings Find Helps you find a folder file shared computer or mail message You can use Find to locate resources on any accessible network server Help Provides help on how to do a task in Terminal Server Click the Contents tab to expand the list of topics Click the Index tab to find topics listed alphabetically You can scroll through the index topics or type the first few letters of an entry to jump to the topic Click the Find tab to find all topics that contain a specific word or phrase NCD ThinSTAR 300 User s Guide Windows NT Basics Starts a program or opens a folder You can type a name or path or click Browse to look for an item You may need to type a complete Run path For example the path to an item on drive C might be C applications word exe You can use Run to start programs on any network servers you can access Logoff Allows you to log off the Terminal Server host Finding Things Terminal Server offers several ways to access files and folders My Computer Network Neighborhood and Find were described in the preceding section Windows NT Explorer which you access from Start gt Programs gives a different view EY Exploring Control Panel File Edit View Tools Help olx E Control Panel El Xale a x es safi zez all Folders Desktop Mp Computer Contents of Control Pan
10. icon to browse Web pages on your local network and or on the Internet Internet Explorer Double click this icon to retrieve files you deleted Files od you delete are put here but not actually removed from the hard drive until you empty the Recycle Bin RA ecyc le Bin NCD ThinSTAR 300 User s Guide 2 3 Windows NT Basics Taskbar PA Start Microsoft Internet Start Mi The taskbar at the bottom of the desktop displays a button for each program or window you open allowing you to run multiple programs simultaneously and easily switch between them A Untitled Notepad Figure 2 2 Desktop Taskbar By clicking a taskbar button you bring a program window to the front To close a program click the Close button X in the upper right corner of the window When you close a program or window its button disappears from the taskbar Other indicators can display on the taskbar such as printing status When you click the St art button in the taskbar the following commands are displayed Programs Displays a list of programs or program folders This list always contains Windows NT Explorer and the Accessories provided with Windows such as WordPad a simple text processor Most programs installed on the server appear in the list of programs Documents Displays a list of documents that you ve opened recently Seitings Displays a list of system components including the Control Panel for
11. icon to its destination folder in the left pane Release the mouse button In the menu that displays select Move Here or Copy Here For other ways of moving and copying files see the Terminal Server online help by selecting Help from the Start menu Online Help for Programs Many applications have a Help item in the menu bar which displays a help facility similar to the Terminal Server online help in the Start menu NCD ThinSTAR 300 User s Guide 2 7 Windows NT Basics 2 8 In addition many dialog boxes have a question mark button in the upper right hand corner You can use this button to get information about items in the dialog box by clicking the and then clicking the item in the dialog box If the system administrator has set up printers on the local server or other servers on the network you can print documents from an application s File menu All available printers appear in the Printers folder which you view from Start gt Settings gt Printers You double click a printer icon in the Printers folder to see the documents that are printing or waiting to be printed and you can pause or cancel the printing of your own documents NCD ThinSTAR 300 User s Guide CHAPTER 3 In Case of Trouble This chapter describes some exceptional circumstances that may occur when you turn on the NCD ThinSTAR 300 This is the place to look for information if the initial display on your terminal does not
12. name or network address of the Terminal Server host 1 6 NCD ThinSTAR 300 User s Guide NCD ThinSTAR 300 Basics Tria a dabcnpliin Vet tha Are iieii i Deanar Fani of Gak Soren ie cena Birar Chek Low Speed Caseecteon if you ari ciri acting Bites E G C Lew Saeed Conecten O Curent Figure 1 2 WTS Connection Wizard To create a connection 1 In the first page of the WTS Connection Wizard a Enter a brief description of the connection in the Name field b Enter the name or network IP address of a Terminal Server Click Next If you plan to use the NCD Dial Up Client enter the FQDN fully qualified domain name for example accthydra ncd com for the server not an abbreviated version 2 Click Next in all of the remaining data entry pages 3 Click Finish in the last page The NCD ThinSTAR Connection Manager displays 4 Select the connection you just added by clicking on the Connection Name then click Connect or simply double click the Name The Terminal Server s Logon Information panel displays For detailed information about logging on see If a Desktop Displays on page 1 3 For detailed information about the Windows NT 4 0 desktop see Chapter 2 NCD ThinSTAR 300 User s Guide 1 7 NCD ThinSTAR 300 Basics The Citrix ICA Connection Wizard If the Citrix ICA Connection Wizard displays you must create a Network or Dial In ICA Client connection to a Citrix WinFrame or Ter
13. name to start it Manipulating Windows To resize windows you can use the buttons in the upper right corner of the window or use the pointer The window buttons have the following functions Shrinks the window to Closes the a button on the taskbar window P E3 24 Welcome Microsoft Internet Explorer Returns the window to its previous size Enlarges the window to fill the desktop When clicked changes as indicated 2 6 NCD ThinSTAR 300 User s Guide Windows NT Basics To resize a window using the mouse move the pointer to a window s border or corner When the pointer changes shape drag the window border to enlarge reduce or change the shape of the window To move a window place the pointer on the title bar click and hold the left mouse button and drag the window Manipulating Files and Folders You can create new folders in My Computer and Windows NT Explorer To create a new folder double click the drive or folder in which you want to place the new folder In the File menu select New gt Folder Then type the name of the new folder and press Enter One way to move or copy a file or folder is to drag it from one place to another using the mouse For example in the left pane of Windows NT Explorer click the folder that contains the file or folder you want to copy In the right pane point to the file or folder to be copied Press and hold the right mouse button while you drag the
14. procedure 1 5 starting connections 1 12 programs 2 4 stopping autostart connections A 4 connections 1 12 switching to LAN or Dial Up mode 1 10 T Terminal Properties A 6 terminals logging off 1 13 not finding addresses 3 3 switching to LAN or Dial Up mode 1 10 thin client 1 1 troubleshooting addresses 3 3 cable connection 3 2 front panel LEDs blink 3 5 NCD ThinSTAR 300 User s Guide screens 3 4 terminal network cable 3 2 upgrades 3 3 U unreadable screen 3 4 upgrade message 3 3 W WBT 1 1 Web pages icon 2 3 windows bring to front 2 4 moving 2 7 resizing 2 6 Windows messaging icon 2 3 Windows NT Explorer 2 5 WTS Connection Wizard procedure 1 6 NCD ThinSTAR 300 User s Guide Index Index 3
15. terminal is not able to display an error on the screen the screen goes blank the base unit beeps and an LED on the front of the base unit blinks If this happens contact your system administrator NCD ThinSTAR 300 User s Guide 3 5 In Case of Trouble 3 6 It may be helpful to the system administrator if you can report the pattern of blinks The LED blinks in a repeating sequence followed by a pause either one blink followed by a pause two quick blinks followed by a pause or three quick blinks followed by a pause NCD ThinSTAR 300 User s Guide APPENDIX A Advanced Users Configuration Notes This appendix describes some configuration capabilities for the NCD Thin STAR 300 Full configuration details are given in the NCD ThinSTAR 300 System Administrator s Guide which you can reach through the NCD website at www ncd com Modifying your terminal s configuration can cause unexpected and undesirable results ask your system administrator before attempting any of these procedures This appendix contains these topics Topic See Configuring Connections page A 2 Configuring Terminals page A 6 NCD ThinSTAR 300 User s Guide A 1 Advanced Users Configuration Notes Configuring Connections Table A 1 Connection Manager Tasks Task Action Displaying the Press CTRL ALT END NCD ThinSTAR Note By default the NCD Connection ThinSTAR Connection Manager Manager displ
16. Connection Manager displays 8 Select the connection you just added and click Connect or simply double click the Name The Terminal Server s Logon Information panel displays For detailed information about logging on see If a Desktop Displays on page 1 3 For detailed information about the Windows NT 4 0 desktop see Chapter 2 The Dial Up Connection Wizard If the Make New Dial Up Connection Wizard displays you must create a PPP point to point protocol connection using the phone number of the modem to which you wish to connect You also need to know the FQDN fully qualified domain name for example accthydra ncd com or IP address of the server to which you wish to connect Make New Dial Up Connection Wizard E Type a name for the connection Back Next Cancel Figure 1 4 Dial Up Connection Wizard NCD ThinSTAR 300 User s Guide 1 9 NCD ThinSTAR 300 Basics To create a dial up connection follow these steps 1 Give the dial up connection a name and click Next 2 Click Next to accept the default modem or select a modem and configure it if necessary 3 Enter the phone number of the modem to which you wish to connect Click Next 4 Associate a protocol RDP or ICA with your dial up connection by selecting a session to start This selection is optional Click Finish the Connection Manager displays 5 Select the dial up connection and click Connect A logon panel disp
17. all or hub If the cable is not secure make sure it is plugged in and click Restart The terminal should restart normally NCD ThinSTAR 300 User s Guide In Case of Trouble Fixing an Address Problem If all cables are plugged in securely the problem may be that the terminal cannot find the address information required for network communication Contact your system administrator If the system administrator is able to fix the problem on the Terminal Server host click Restart when told to do so If you have to fix the problem at the terminal 1 Obtain the necessary address information from the system administrator 2 Click Advanced Setup The Terminal Properties Network tab displays 3 Enter the address information obtained from your system administrator and click OK The Terminal Settings Change panel displays 4 Click Yes The terminal restarts An Upgrade Message Displays Each time it is turned on the NCD ThinSTAR 300 checks the network for a newer version of its operating software If it detects that an upgrade is necessary it displays the upgrade message shown in Figure 3 2 NCD ThinSTAR 300 User s Guide 3 3 In Case of Trouble NCD ThinSTAR Upgrade New software is now being installed Please wait WARNING Do not power off this terminal until after it restarts Copying bpupgrade from 138 435 164 111 Figure 3 2 Upgrade Message VP WML LD BD Sis A Do not turn off the NCD Thi
18. at startup option and click OK Note An autostart connection also functions as the default connection Designating a different connection as the default makes any autostart connection revert to non autostart status When you log off an autostart connection the connection restarts automatically see Stopping autostart connections below Stopping On the Configure tab select the autostart autostart connection you want to end Display the connections Connection Startup panel by clicking Startup Click the Make the selected connection your default connection option and click OK A 4 NCD ThinSTAR 300 User s Guide Advanced Users Configuration Notes Table A 1 Connection Manager Tasks Task Action Modifying On the Configure tab select the Microsoft connection you want to modify Display terminal client the Properties panel by clicking Edit connections Use the Net Connections tab to change changing the following attributes Network T Name a description for the connection Connection rti Q Server the IP address or the name of ie a the Terminal Server host Q User Name depending on what you enter for the Domain User ID of a local account set up on a particular Terminal Server host User ID of a global account set up on a Domain Controller 1 Password The password associated with the user ID specified above J Domain If the Terminal Server host belong
19. ays two tabs Connections and Configure If the Configure tab does not display see your system administrator Viewing active Display the Connections tab of the NCD connections ThinSTAR Connection Manager Ending 1 On the Windows NT desktop select connections Start gt Disconnect This logs you off and ends the connection Any open applications are suspended and your data retained until you log on again 1 On the Windows NT desktop select Start gt Logoff This closes any open applications then logs you off and ends the connection d In the WinFrame Program Manager select File gt Logoff or File gt Disconnect 1 On the Connections tab of the NCD ThinSTAR Connection Manager select the connection you want to end and click End The connection terminates with the same effect as disconnecting all running applications are left active Use this only if other methods do not work A 2 NCD ThinSTAR 300 User s Guide Advanced Users Configuration Notes Table A 1 Connection Manager Tasks Task Action Managing multiple connections From within an active session you can bring up the Connection Manager and create new connections Additionally you can switch to another active connection by using the following hot keys Press CTRL ALT UP_ARROW or CTRL ALT DOWN_ARROW to cycle through the list of active connections Press CTRL ALT HOME to display your default connection
20. d You must enter the password each time you make a change Go to the Management tab Security panel enter the password and click OK The Apply and OK buttons are enabled and you can make your changes Modifying mouse right or left handedness Do not use Terminal Properties Make these adjustments on the Terminal Server through Start gt Settings gt Control Panel gt Mouse NCD ThinSTAR 300 User s Guide A 7 Advanced Users Configuration Notes Table A 2 Terminal Properties Tasks Name resolution Task Action Modifying the On the Terminal Properties gt Display tab Desktop Area select the desired desktop area and click the Test button If the test pattern appears correctly click OK to apply the setting Disabling DCHP On the Terminal Properties gt Network IP Address tab select Specify an IP Address Assignment and complete the data entry fields Note DCHP is enabled by default Reconfiguring On the Terminal Properties gt Network tab display the Advanced Network Settings panel by pressing the Advanced Network button Check or clear the check boxes and specify the data entry fields as needed Designating the TMS ThinSTAR Management Service server Use the Terminal Properties gt Management tab Enter the IP Address or a host with a FODN Configuring the On the Terminal Properties gt Citrix ICA Client Management tab display the Global ICA Clien
21. de 1 13 NCD ThinSTAR 300 Basics c Select Logof f then click OK in the panel that displays d Terminal Server closes any programs that are still running 3 Anew session starts or the NCD ThinSTAR Connection Manager displays 4 At this point you can turn off the terminal Ending Auto Start Connections To end an auto start connection follow these steps 1 Press CTRL ALT END to bring up the NCD ThinSTAR Connection Manager 2 Select the Configure tab 3 Select the auto start Connection Name and press Startup The Connection Startup panel displays 4 Select Make the selected connection your Default connection and click OK 5 Select the connection and click End 1 14 NCD ThinSTAR 300 User s Guide CHAPTER 2 Windows NT Basics This chapter introduces the Terminal Server to users who are unfamiliar with Windows NT 4 0 For more information see the Terminal Server online help which you can reach through Start gt Help Experienced Windows NT 4 0 users may want to skip this chapter This chapter contains these topics Topic See Initial Desktop page 2 2 Finding Things page 2 5 Running Application Programs page 2 6 Manipulating Windows page 2 6 Manipulating Files and Folders page 2 7 Online Help for Programs page 2 7 Printing page 2 8 NCD ThinSTAR 300 User s Guide 2 1 Windows NT Basics Initial Desktop
22. el Py Add Remove Programs H E 3 Floppy 4 He Console g Date Time Hep C Fat Devices E Display Hg D Lil Fonts SF Intenet 8 E sy Keyboard 23 Modems a amn Panel ko Mouse SMS Licensing mse BA Multimedia 2 Network Sa ei Neighborhood iE ODBC a Card PCMCIA a ee eral LP Ports GA Printers B Regional Settings 5651 Adapters T Server Sib Services E Sounds System Tape Devices 4 Telephony fre ThinSTAR Manager ij UPS 28 object s Ui Figure 2 3 Windows NT Explorer Window NCD ThinSTAR 300 User s Guide 2 5 Windows NT Basics Windows NT explorer displays My Computer Network Neighborhood and Recycle Bin as a tree or hierarchy in a double paned window The left pane lists the names and icons for disk drives and for the files and folders they contain The right pane lists the contents of any icon that you click in the left pane Click a plus or minus symbol in the left pane to expand or contract the tree and scroll up or down to view more icons Note that the contents of an object in the left pane such as a folder are only displayed in the right pane when you click the icon Running Application Programs You can start most programs from Start gt Programs You can also start programs from Start gt Run which displays a dialog in which you can type the name of a program or browse to find a program In My Computer Network Neighborhood and Windows Explorer double click a program s icon or
23. her circumstances Ask your system administrator whether you need to change any of the data in the wizard screens The following instructions assume you are going to use the terminal s default values which should work well under most conditions To page through the Wizard 1 Click Next in the first Wizard page Click Accept in the license acceptance page 2 3 Click Next in all of the remaining data entry pages 4 In the last page click Finish You now have a default connection configured for your terminal NCD ThinSTAR 300 User s Guide 1 5 NCD ThinSTAR 300 Basics After you finish with the NCD ThinSTAR Setup Wizard a Connection Wizard may display see the next section for information If a Connection Wizard Displays If your terminal has not been configured with any connections a connection wizard may display The three wizards described here are E Microsoft Terminal Server Client s WTS Connection Wizard E Citrix ICA Client s Connection Wizard E NCD Dial Up Client s Make New Dial Up Connection Wizard This section describes the steps to take to configure a connection with each of the three wizards Note In addition to these connection wizards your terminal may display other Client Connection Wizards depending on how your terminal has been configured with optional software products The WTS Connection Wizard If the WTS Connection Wizard displays you must create a Microsoft RDP connection using the
24. lays complete the data fields and click Connect A Connecting to panel displays followed by a Successful Connection panel and then a Duration of Connection panel 6 Press CTL ALT END to bring up the NCD Connection Manager select a connection to a server and click Connect or simply double click the Name A logon panel may display before you are connected Note The server must be defined with its FQDN fully qualified domain name for example accthydra ncd com or IP Address for the connection to complete Switching the Terminal to Dial Up Mode Set the terminal to dial up mode in the Setup Wizard or in the Terminal Properties gt Management tab gt Network Options panel Once the terminal is set to dial up mode the terminal restarts for the setting to take effect the Connection Manager displays or if a dial up connection has not been previously defined the Make New Dial Up Connection Wizard displays 1 10 NCD ThinSTAR 300 User s Guide NCD ThinSTAR 300 Basics Switching the Terminal to LAN Mode You can put the terminal back into LAN mode with the Terminal Properties gt Management tab gt Network Options panel The terminal restarts for the setting to take effect In LAN mode dial up connections display in the Connection Manger but cannot be activated Using the Connection Manager The NCD ThinSTAR 300 Connection Manager lists all defined connections to Terminals Servers as well a
25. minal Server MetaFrame server using the name or network address of the host server computer As with other connections you can configure the automatic start up of an application or a published application ICA connections only A published application is one which your system administrator has named and configured to be available to everyone on the network Specify Connection Type Choose a connection type for the remote application Network Connection Dial In Connection Figure 1 3 Citrix ICA Connection Wizard To create a connection 1 Begin by selecting the connection type either a Network Connection or a Dial In Connection If you select a Dial In Connection the next page asks for the phone number of the modem to which you wish to connect The remaining pages are the same as for a Network Connection Click Next 2 In the next page select a Citrix server or Published Application for your connection If you select Published Application you must use one that is listed if no published applications are listed select a Citrix Server instead Click Next NCD ThinSTAR 300 User s Guide NCD ThinSTAR 300 Basics 3 If desired select an application for automatic start up Click Next 4 If desired specify logon information Click Next 5 Select Window Options if needed Click Next 6 Set Compression Cache and Sound if needed Click Next 7 Select a Title for the connection Click Finish The
26. nSTAR 300 during a software upgrade Turning off the terminal at this time may damage it After the upgrade is complete the terminal restarts automatically The Screen Looks Garbled If the screen is unreadable or blank when you turn on the terminal this means that the terminal s monitor settings desktop area and or refresh frequency are incorrect 3 4 NCD ThinSTAR 300 User s Guide In Case of Trouble To restore the screen to a readable state you must put the terminal into safe boot mode which sets the desktop area resolution to 640x480 and the refresh frequency to 60 Hz To do this power on the terminal wait for the progress bar to display in the middle of the logo screen then press F5 Although the forced setting makes the screen readable the monitor may support a better resolution and frequency When the NCD ThinSTAR Setup Wizard starts you can try selecting a better setting Note Ifthe wizard does not appear after you put the terminal into safe boot mode ask your system administrator to set the resolution for you Error Messages Appear If error messages appear right after you power on the terminal the terminal may not be able to start For example SE000014 KEYBOARD CONTROLLER ERROR If such messages appear and the terminal does not connect to a Terminal Server host or display a panel contact your system administrator Front Panel LEDs Blink If there is a problem and the
27. nection Name to start then press Connect To switch between your running connections 1 Press CTRL ALT END to bring up the NCD ThinSTAR Connection Manager 2 Select one of the Connection Names whose Status field is Active then click Connect NCD ThinSTAR 300 User s Guide NCD ThinSTAR 300 Basics Hot Keys Logging Off or Press CTRL ALT UP_ARROW or CTRL ALT DOWN_ARROW to cycle through the list of active connections The connection list reflects the order in which the connections were started the most recent being on top See the Hot Keys section that follows for details If the Terminal Properties gt Management tab gt Enable Connection Hot Keys option is enabled the following hot keys are available To switch between connections without using the Connection Manager CTRL ALT UP_ARROW and CTRL ALT DOWN_ARROW To switch to the default connection or start the default connection CTRL ALT HOME If hot keys are not enabled use the instructions given in Starting Multiple Connections on page 1 12 to switch between active connections To log off and end your session 1 If you connected to an application instead of a server s desktop closing the application terminates the connection 2 If you connected to a server s desktop a Close all applications b Click Start on the taskbar at the bottom of the Terminal Server desktop NCD ThinSTAR 300 User s Gui
28. on in the front When the power switch is on you can turn off the terminal by pressing the on off button in the front To re start your terminal simply press the button on the front of the terminal again Use the on off button for daily powering down and up of the terminal The power switch in back need be used only for installing new hardware or other system administration procedures Initial Start Up 1 2 For initial start up switch the power on in the back of the terminal and turn on the monitor The NCD ThinSTAR 300 and Microsoft Powered by Windows CE logos display a chime sounds and the screen briefly goes blank What happens next depends on how your terminal is configured The terminal displays one of the panels shown on the next page The most common initial display panels are shown If your display differs see Chapter 3 or your system administrator NCD ThinSTAR 300 User s Guide NCD ThinSTAR 300 Basics Initial Display Panels Terminal Server Desktop a 8 If a connecting panel displays briefly and the Terminal Server desktop displays you are H connected to a Windows NT Terminal Server through either a RDP or ICA client If the Logon Information panel displays log on to 3 the server If a WinFrame desktop displays see a your WinFrame documentation for operating procedures For more information see If a Desktop Displays on page 1 3 If the NCD ThinSTAR Connection Manager di
29. onnections the NCD Dial Up Client s utility for making modifications by clicking Edit Make your changes and click OK Deleting On the Configure tab select the connections connection you want to delete click Delete Configuring Terminals After initial configuration you can modify all settings using the Terminal Properties sheets The following table describes the tasks you can accomplish using Terminal Properties and the steps to take A 6 NCD ThinSTAR 300 User s Guide Advanced Users Configuration Notes Note Your system administrator may have set a password in order to prevent you from making changes to Terminal Properties In that case the OK and App1y buttons are grayed out non active until you enter the password through the Terminal Properties gt Management tab gt Security panel If no password has been set the OK and Apply buttons are enabled and you can make your changes without entering a password Table A 2 Terminal Properties Tasks Task Action Displaying the NCD Terminal Properties panel Press CTRL ALT END displays the NCD ThinSTAR Connection Manager then press F2 Making changes to Terminal Properties 1 Click Apply to apply changes without closing the panel 4 Click OK to apply changes and close the panel LI Click Cancel to close the panel without applying changes Making changes to Terminal Properties when password protecte
30. resemble the displays described in Chapter 1 If your problem is not addressed in this chapter see your system administrator This chapter contains these topics Topic See The Network Panel Displays page 3 2 An Upgrade Message Displays page 3 3 The Screen Looks Garbled page 3 4 Error Messages Appear page 3 5 Front Panel LEDs Blink page 3 5 NCD ThinSTAR 300 User s Guide 3 1 In Case of Trouble The Network Panel Displays If the terminal cannot determine the necessary network addresses the following Network panel displays when you restart the terminal The network is not accessible Before you continue verify that the network cable is properly connected to the base unit Then click the Restart button If the network cable is properly connected and the network still is not accessible or you want the terminal in dial up mode click the Manage Network Options button lf that doesnt work your system administrator may need the following information Serial Number 11984001102 Ethernet Address 00 00 a7 01 33 a2 Manage Network Options Figure 3 1 No Network Error panel Fixing a Cable Problem If the there is a problem with the terminal s network cable a different Network panel displays indicating that the terminal may not be connected to the network First check the network cable connection at the terminal and at the outlet on the w
31. s to a Windows NT domain and you want users authenticated by the Primary Domain Controller enter the Windows NT domain name If the Terminal Server is not a member of a Windows NT domain and or you want users authenticated locally on that server enter the name of the Terminal Server A Low speed connection If the physical connection to the Terminal Server is through a low bandwidth line WAN or serial rather than over an ethernet cable check this box NCD ThinSTAR 300 User s Guide A 5 Advanced Users Configuration Notes Table A 1 Connection Manager Tasks Task Action Modifying On the Configure tab select the Microsoft connection you want to modify Display terminal client the Properties panel by clicking Edit connections Use the Applications tab to change the changing following attributes connection C1 Desktop Select if you want the Application standard Windows NT desktop to properties display when connecting to the Terminal Server host d File Name select if you want a particular application to display when connecting to the Terminal Server host Modifying Citrix On the Configure tab select the ICA Client connection you want to modify Display connections the Citrix ICA Client s utility for making modifications by clicking Edit Make your changes and click OK Modifying NCD On the Configure tab select the Dial Up Client connection you want to modify Display c
32. s all defined dial up connections Active connections are indicated in the Status column To display the NCD ThinSTAR Connection Manager press CTRL ALT END BD This TAN Cmn Meneger Pound of aie Server RIP ctre 3 verderLiol Tarar oF Figure 1 5 NCD ThinSTAR Connection Manager NCD ThinSTAR 300 User s Guide 1 11 NCD ThinSTAR 300 Basics The Connection Manager lets you E Start connections or switch among currently active connections Select the desired Connection Name and click Connect or simply double click the Name E Stop connections If problems on the server cause your connection to not respond to a normal logoff see the following section Logging Off on page 1 13 bring up the NCD ThinSTAR Connection Manager select the connection and click End E Add or edit new connections Use the Configure tab Clicking Add brings up a New Connection panel Depending on which connection type you choose data entry panels display Complete all needed entries and click OK Note If the configure tab is not displayed your system administrator has disabled it Starting Multiple Connections The NCD ThinSTAR 300 allows multiple simultaneous connections to one or more servers The number of connections you start is limited by the amount of memory in your terminal To start your second connection 1 Press CTRL ALT END to bring up the NCD ThinSTAR Connection Manager 2 Select the Con
33. splays you connect to a server by clicking onaConnection Name and clicking Connect or simply double click the Name For more information see If the Connection Manager Displays on page 1 5 If the NCD ThinSTAR Setup Wizard displays m your terminal has not been configured You kl i j isha will have to take further steps in order to use TENDARA h it arpea e For more information see If the Setup Wizard Sheen braaa rs Displays on page 1 5 If a Desktop Displays Your terminal may have been configured with an automatic logon and application start up Once the Desktop displays wait a few moments to see if your application begins running NCD ThinSTAR 300 User s Guide 1 3 NCD ThinSTAR 300 Basics Alternatively your terminal may have been configured with a connection and automatic logon but no automatic application start up In that case if in WinCenter open the Program Manager if not already open and double click on the application you need If in MetaFrame or Windows NT use Start gt Programs to begin your application It is also possible that your terminal may have been configured with a connection but no automatic logon or application start up In that case a Logon Information panel displays Logon Information 1981 1998 Microsoft Corp All rights reserved This product is protected by US and international copyright laws as appropriate User name l Password
34. t speed Management tab gt Network Options panel Note Do not set your network speed to over 10Mbps unless you know you have a 100Mbps hub NCD ThinSTAR 300 User s Guide A 9 Advanced Users Configuration Notes Table A 2 Terminal Properties Tasks Task Action Specifying a Use the Terminal Properties gt password for Management tab click Security security to display the Enter Password panel purposes Click Change tochange the password you must know the old password in order to enter a new one View main Display the Terminal Properties gt system Inventory tab components Ethernet IP Address SubnetMask etc NCD ThinSTAR 300 User s Guide A accessing Connection Manager A 2 files 2 5 Terminal Properties A 6 adding connections 1 12 addresses problems 3 3 application 1 1 autostart connections A 4 blank screen 3 4 C cable connection problems 3 2 changing to LAN or Dial Up mode 1 10 client definition 1 1 Configure tab Connection Manager A 9 Connection Manager displaying 1 11 initial display 1 3 procedure 1 5 connections creating new A 3 deleting A 6 designating defaults and autostarts A 4 dial up 1 10 starting 1 12 stopping 1 12 ways to end A 2 copying files 2 7 creating default and autostart connections A 4 dial up connections 1 10 NCD ThinSTAR 300 User s Guide Index new connections A 3 new folders 2 7 D DCHP
35. t Settings panel by selecting Citrix ICA Client and clicking Configure Make changes to QO Default Hotkeys QO Preferences A Server Location Enabling Use the Terminal Properties gt Disabling Management tab terminal Connection Hotkeys NCD ThinSTAR 300 User s Guide Advanced Users Configuration Notes Table A 2 Terminal Properties Tasks Task Action Enabling Use the Terminal Properties gt Disabling Management tab Check the Enable Upgrades over Connection Hot Keys option click OK Dial up Connections Enabling Use the Terminal Properties gt Disabling the Management tab Check the Display Configure tab of NCD ThinSTAR Connection Manager s the Connection Configure Tab option click OK Manager Enabling Use the Terminal Properties gt Disabling the Management tab Check the Enable French Terminal French Terminal Server Connections Server option click OK Connections T With the checkbox unchecked you can make RDP connections only to non French Terminal Servers M With the checkbox checked you can make RDP connections only to French Terminal Servers Changing the Use the Terminal Properties gt terminal to LAN Management tab Network Options or Dial up mode panel Once you make the mode change click OK The Management tab re displays click Apply and OK the terminal restarts for the change to take effect Setting Network Use the Terminal Properties g
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