Netopia 3347NWG-VGx User's Manual
Contents
1. Clear the area around the gateway of any items that may be causing interference e g power cables electrical devices steel shelving or cabinets If you still have problems see Section 10 for contact information 24 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com BASIC CONFIGURATION FOR THE NETOPIA 3347NWG VGX WIRELESS ADSL GATEWAY Firmware ATM Circuit Encapsulation ATM Circuit VPI ATM Circuit VCI e ATM Circuit Multiplexing e WAN IP Interfaces Enable Interface IP Addressing Local WAN IP Address e Local WAN IP Mask Ethernet IP LL LL SS SS SS RR KK KK Domain Name suuss Primary Domain Name Server Secondary Domain Name Server S WEP uper an EEEE b a ee aa e Wireless 7 5 McLeodUSA bit sets RFC 1483 Bridged Ethernet 0 257 LLC SNAP RFC 1483 Bridged Ethernet vccl ON ON If using private IPs YES If using public IPs NO Numbered 0 0 0 0 obtained automatically from DHCP server 0 0 0 0 obtained automatically from DHCP server 19216811 default for most customers Static IP customers see Account Information sheet 255 255 255 0 default for most customers Static IP customers see Account Information sheet mcleodusa com obtained automatically from DH2. If you are using a LAN and understand the impacts of changing Windows TCP IP settings please proceed with the instructions in Section 6 McLeodUSA and Netopia are available to answer questions you may have Please see Section 10 Contact Information Additional resources for users with advanced needs You are considered a customer with advanced needs if any of the following apply to you your network configuration You require certain workstations on your network to have public Internet static IP addresses You require servers on your network to have public Internet static IP addresses Your network workstations are currently configured with private static IP addresses and you cannot change them to dynamic DHCP without interrupting existing applications or connectivity to LAN servers You need to customize firewall filter sets You need to customize gateway defaults The default settings for the DSL gateway have the following features enabled DHCP IP Address Serving to your LAN DHCP Client to the McLeodUSA network is enabled This will change if you need to use public static IP addresses within your LAN Network Address Translation is enabled Please refer to the following additional resources if you are a customer with advanced needs If you have ordered the Static IP Address Option with your McLeodUSA DSL service please use the Account Information sheet sent separately and the Netopia User s Refe
3. Properties tab b Select TCP IP and then select Properties Section 6 Configuring Microsoft Windows continued Configuration Steps for Windows XP continued 6 Select Obtain an IP address automatically Select Obtain DNS server address automatically 8 Click OK to accept changes 16 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com DHCP Configuration for Windows 2000 Click on the Start button on your taskbar on your desktop 2 Goto Settings and click on Control Panel S Click on the Network and Dial Up Connections icon within the Control Panel 4 Double click on the Local Area Connection icon b Click on Properties tab Section 6 Configuring Microsoft Windows continued DHCP Configuration for Windows 2000 continued 6 Check to see that your NIC card is displayed in the Connect Using box Highlight the Internet Protocol TCP IP component and make sure the box to the left is checked then click on the Properties button Select Obtain an IP address automatically This allows the computer to automatically be given an IP address from the DSL gateway 8 Select Obtain DNS server address automatically This allows the computer to automatically be given the DNS IP addresses from the DSL gateway O Press OK to accept changes 18 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa
4. 0 ccc eee eee 7 Did Connect Everything Correctly WEKE 10 Additional Resources for Users with Advanced Needs 11 Configuring Microsoft Windows Operating System 13 McLeodUSA Customer Website kK KEK 22 E mail and Internet Browser Setup 0 0 KK 22 Troubleshooting Tips 3s u s xax and k n sanal a n e 23 Frequently Asked Questions FAQS kk 26 Contact Information sarraie ies ra paaki re 28 Section 1 Contents of Your DSL Installation Kit gt Netopia Gateway 3347W CD ROM amp Quickstart Guide RJ 11 RJ 45 Power Supply Telephone Cable Ethernet Cable lavender yellow e 0 o E Voice DSL DSL 2 Line Microfilter DSL Microfilters Line Splitter Quantity Item Description 1 Netopia Gateway 3347W Netopia Gateway 3347W CD ROM Power Supply RJ 11 Telephone Cable lavender DSL 2 Line Microfilter DSL Microfilters 1 1 1 1 RJ 45 Ethernet Cable yellow 1 3 1 Voice DSL Line Splitter Section 2 System Requirements Before you begin the installation process please ensure that your system meets the following requirements Personal computer workstation Pentium class processor 166 MHz 25 MB free disk space 32 MB RAM Operating system Windows 95 98 2000 ME XP or NT 4 0 is supported The wireless component and installation wizard can only be used with Windows 98SE 2000 ME XP Browser amp E mail cli
5. pins of an RJ 45 jack Your jack must be wired accordingly McLeodUSA terminates the DSL line to a Network Interface Device NID that is located either on the outside of the building or in a closet basement The NID is the same device that connects your building to all incoming telephone lines The new DSL line should be tagged If you have trouble locating the new DSL line at the NID please call 888 847 5316 McLeodUSA can assist you or your vendor in locating the DSL line If you will be sharing the DSL service over an existing LAN you will want to install the wiring and jack near an Ethernet switch or hub with an available 10 100 Base T Ethernet port McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com Section 4 Installation of Microfilters and Voice DSL Line Splitter The included DSL microfilters are used to prevent possible interference between the DSL service and standard telephone service Install microfilters on all telephone equipment that is connected to the DSL line including but not limited to telephones Caller ID devices answering machines fax machines credit card machines and computer modems The included voice DSL line splitter is required when you are connecting a telephone and the DSL gateway to the same wall jack Installing the Microfilters Telephone Wall Jack Microfilter 1 Disconnect the telephone line cord from the wall jack 2 Plug the microfilter into the jack S Plug the
6. telephone line cord into the female end of the microfilter NOTE Repeat these steps for all additional telephones or other devices that share the DSL phone line Make sure a microfilter is NOT installed between the wall jack and the DSL gateway The Installation Kit contains three microfilters Should you require additional microfilters you can obtain them at most electronics or computer retail stores If you have a 2 line telephone connect the 2 line microfilter on the jack with the DSL gateway Section 4 Installation of Microfilters and Voice DSL Line Splitter continued Installing the Voice DSL Line Splitter Use the following steps to install the voice DSL line splitter if you will be connecting a telephone and the DSL gateway to the same wall jack Telephone Wall Jack Voice DSL Line Splitter Microfilter Remove the telephone line cord from the wall jack Plug the male end of the voice DSL line splitter into the wall jack Install a microfilter in one of the female ports of the line splitter Plug the line cord from the telephone into the microfilter Plug the line cord from the gateway into the remaining open port of the line splitter NOTE When using a voice DSL line splitter ensure that the DSL gateway and telephone will work properly by verifying the following The microfilter is installed between the line splitter and the telephone The microfilter is NOT installed between the line splitter and
7. the DSL gateway Refer to the image above NOTE If you have a two line telephone that will be connected to the same line as the DSL gateway you ll need to use the included two line microfilter If you need additional two line microfilters contact your local electronics or computer retail store McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com Section 5 Connecting the DSL Gateway Ethernet LAN connection method wired LAN The following instructions are for connecting PCs to the DSL gateway Up to four individual PCs can share the DSL service by connecting directly to the DSL gateway Please verify that the PCs meet the System Requirements in Section 2 For connecting to an existing LAN you need to connect the Ethernet port to your hub 1 Place the DSL gateway near your PC or another location that permits easy access and visibility Make sure any Ethernet cables are kept away from power cords fluorescent lighting fixtures and other sources of electrical interference Put the DSL gateway in a location where air can circulate freely around it Plug the power supply to the power jack on the back of the DSL gateway and into a surge protected AC outlet 1 Turn on the power using the power switch The Power light should come on solid green Plug one end of the lavender telephone cable 2 into the DSL wall jack and the other end into the port labeled DSL on the back of the DSL gateway The DSL Sync indicator l
8. CP server 0 0 0 0 obtained automatically from DHCP server 0 0 0 0 obtained automatically from DHCP server 0 0 0 0 obtained automatically from DHCP server ON default 100 default 192 168 1100 default OFF default admin Mcdsl1 case sensitive ON ON 25 Section 9 Frequently Asked Questions FAQs QUESTION ANSWER Can I talk on the Yes Your voice conversation uses the lower telephone while am frequencies of the signal while your DSL service using my DSL Internet uses the higher frequencies The filters ensure that connection the DSL service does not interfere with your voice conversation Can use my fax gateway Yes As with a voice conversation a fax transmission while am using my DSL uses the lower frequencies of the signal allowing Internet connection DSL service to utilize the higher frequencies However if your telephone and fax machine are both connected to the same telephone line as your DSL service you will not be able to use both the telephone and fax at the same time Can I use my two line Yes However you must install a filter on the line that telephone while am is shared with your DSL service Check which line is using my DSL Internet used for your DSL service and plug a telephone into connection the jack and call the telephone number associated with your DSL service provided in the Account Information sheet If the tel
9. Preferred Advantage DSL Quick Start Installation Guide Netopia 3347NWG VGX Wireless ADSL Gateway Microsoft Windows 95 98 2000 ME XP NT 4 0 tue USA NADSL 704 6 9 Welcome to McLeodUSA We look forward to helping you communicate more effectively with data and Internet services from McLeodUSA Your DSL service has already been processed and is scheduled for installation within the next few days So you can prepare for your DSL installation we have enclosed the McLeodUSA Preferred Advantage DSL Quick Start Installation Guide that provides step by step instructions for installing your new DSL router DSL is a revolutionary service that allows McLeodUSA to provide high speed cost effective data solutions And while DSL is a cutting edge technology it can be limited by two primary factors The condition of the telephone lines to your location The distance between the Central Office and your location Before processing your order we thoroughly researched the lines to your location in order to prevent unnecessary surprises In a small percentage of cases the exact DSL performance and availability cannot be determined until the time of installation If you have any questions about the performance of your DSL service at any time our DSL Help Desk is at your service 24 hours a day 7 days a week at 888 849 0640 or email dslhelo mcleodusa com Thank you for choosing McLeodUSA IMPORTANT NOTE This guide portrays the typi
10. cal flow of the installation process Please read the instructions before installing the gateway Some computer or network configurations may cause software windows to appear that are not depicted in this guide Please read and follow the instructions on those screens to continue the installation process Verify that you are installing your DSL equipment after the Service Completion Date given to you when you ordered your DSL Internet service MCLEODUSA INCORPORATED AND AFFILIATES HAVE NO RESPONSIBILITY FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE THAT MAY RESULT FROM YOUR INSTALLATION OF DSL EQUIPMENT AS DISCUSSED IN THIS GUIDE MCLEODUSA AND ITS AFFILIATES SPECIFICALLY DISCLAIM ANY LIABILITY FOR SUCH INJURY OR DAMAGE BY PROCEEDING WITH THIS INSTALLATION YOU ASSUME ALL RISK OF PERSONAL INJURY OR PROPERTY DAMAGE 2004 McLeodUSA Incorporated All rights reserved McLeodUSA the McLeodUSA logo and Preferred Advantage are trademarks of McLeodUSA All other trademarks are the property of their respective owners Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Quick Start Installation Guide Contents Contents of Your DSL Installation Kit L K 1 System Requirements sisse 2 Installation of Inside Wiring If Self installing 4 Installation of Microfilters and Voice DSL Line Splitter 5 Connecting the DSL Gateway 0
11. com DHCP Configuration for Windows NT 4 0 1 Double click on the My Computer icon on the desktop 2 Double click on the Control Panel icon 5 Double click on the Network icon 4 Now you see the Network dialog box 5 Select the Protocols tab 6 Highlight TCP IP Protocol and select Properties This opens the Microsoft TCP IP Properties dialog box Section 6 Configuring Microsoft Windows continued DHCP Configuration for Windows NT 4 0 continued 7 Displayed within the Adapter field are all of the network adapters that have been installed on the computer Select your installed NIC from the pull down box by clicking on the drop down arrow G Select Obtain an IP address from a DHCP server if dynamic addressing is desired This will allow the computer to receive an IP address directly from the DSL gateway OR Select Specify an IP address if static addressing is desired If you chose static addressing enter the public or private IP address subnet mask and default gateway which you can obtain from QIP or AS400 O Click on the DNS tab 20 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com O Under Host Name type in Wieroseit TOPAS Propartis T the computer name IP Add G ONS Ades Routing 21x Under DNS Service Search gk oe Order click Add and enter KHE ZERD the correct primary DNS IP DNS Service Search O
12. ed will come on solid green If the Netopia Installation Wizard detects the required network settings in your PC it will automatically launch your web browser and you can proceed directly to Section 6 Configuring Microsoft Windows Wireless LAN Connection Method The following instructions are for connecting wireless devices to the DSL gateway Note the serial number on the label on the bottom of the gateway SN You will need this number when installing your wireless cards adapters and if you need to call Netopia technical support 1 Follow steps 1 through 4 in the Ethernet LAN connection method instructions above 2 Install your wireless card using instructions provided by the manufacturer then remove your wireless card McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com For PCs using Microsoft Windows 98SE 2000 ME XP only Insert the Netopia Gateway CD into your PC s CD ROM drive The installation wizard will launch automatically and help you configure your PC to work with the DSL gateway a The installation wizard will first ask you to decide whether you want to Add Remove View Documentation or Exit Select Add Remove and accept the Netopia agreement b The installation wizard will next ask you to decide whether you want to use Ethernet USB or Wireless Select Use Wireless C The wizard will now ask for the serial number of the Netopia DSL Gateway 3347NWG VGX This can be found on the sticker below the N
13. ent Each PC should have both an Internet browser e g Microsoft Internet Explorer Netscape Communicator and an e mail client e 9 Outlook Outlook Express Netscape Mail Eudora installed prior to performing DSL self installation Available Ethernet port or wireless Ethernet adapter Many PCs come equipped with an Ethernet port If you do not have an Ethernet port available you will need to purchase and install an Ethernet Network Interface Card NIC in each PC Ethernet NICs can be purchased at most retail electronic stores where computer accessories are sold If you are not sure whether your PC has an available Ethernet port please refer to your PC owner s manual or contact your PC vendor Ethernet cabling from each PC to the location where the DSL gateway will be installed one Ethernet cable is included in this kit and can be used for connecting one PC if the gateway is placed nearby PC owner s manual For reference if necessary Additional requirements for Local Area Network LAN Systems Available Ethernet port 10 100 Base T capable on your Ethernet hub or switch for expansion Dynamic IP LAN configuration The DSL gateway has a built in DHCP server that will allocate IP addresses to your LAN workstations The DHCP server functionality is turned on by default It is recommended that you disable any other DHCP servers on your LAN to prevent conflicts Section 6 Configuring Microsoft Windows assu
14. ephone rings this is the line where you must install a filter Do need to turn off my No DSL frequency is not affected by the calling Call Waiting while am features on your telephone line using my DSL Internet connection Why should I leave my Your DSL service is an always on connection even DSL gateway turned ON when your computer is OFF Save wear and tear on all the time the gateway by leaving it ON all of the time This gives you access to the Internet anytime you wish 26 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com QUESTION Can disconnect my second telephone line Can increase the speed of my DSL service What if want to move my computer to another office or room Will my DSL service be affected if move to another location ANSWER If your secondary telephone line is used only for dial up access to the Internet you may disconnect it if you wish As long as your DSL service is connected to your primary telephone number your DSL service is now sharing the voice telephone line and a second telephone line is not required In some cases you may increase the speed of your DSL connection by upgrading your service Please call McLeodUSA Customer Care at 800 593 1177 to discuss the various DSL service offerings available to you In order to utilize DSL service in a different office or room a phone jack needs to exist that is connected to the DSL service yo
15. er It will be indicated by a wire with TCP IP Brand Name NIC similar to what is highlighted in the image to the right 3Com is the Brand Name for this Network Ethernet Adapter If this binding is already associated with your Network Ethernet Adapter skip to step 8 Z If there is no binding you must add one Click on Add Section 6 Configuring Microsoft Windows continued Configuration Steps for Windows 95 98 ME continued 5 Select Microsoft and Bindings Click on Next O Select TCP IP Protocol For this step you may need your OEM System CD Click on Properties and you should see the TCP IP Properties dialog box 8 Select the IP Address tab and choose Obtain an IP address automatically O Select the Gateway tab to make sure there is nothing selected under Installed gateways 10 select the DNS Configuration tab Select Disable DNS 11 Click OK until you are prompted to restart Windows and select Yes When your PC has restarted you should be able to surf the Internet McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com Configuration Steps for Windows XP 1 Double click on the My Computer icon on your desktop or click on Start go to Settings and select Control Panel 2 Double click on the Network icon 5 Double click on the Local Area Connection icon 4 Click on
16. etopia logo If you are using a non Netopia wireless card please check the indicated box Select Enter 4 The installation wizard will start to install the wireless client and drivers for your wireless adapters 5 You will be prompted to install your wireless card At this time insert your wireless card or USB adapter into your PC 6 If the Netopia installation wizard detects the required network settings in your PC it will automatically launch your web browser and you can proceed directly to Section 6 Configuring Microsoft Windows 10 100BT LAN in Power n us in i een Switch DSL Jack Section 5 Connecting the DSL gateway continued Did connect everything correctly Your gateway has status indicator lights LEDs on the front to verify that the connections you just made are working as expected Wireless Link Blinks green when there is activity on wireless LAN LAN 1 2 3 4 Solid green when connected to each port Blinks green when active on each port DSL Sync Blinks green with no line attached Solid green when a network connection is established trained Power Solid green when the power is on 10 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com STOP The next section of this installation guide Configuring Microsoft Windows is intended for users with single stand alone PCs that are being connected together in order to share the new DSL service
17. iate a ping test open an MS DOS prompt and at the gt prompt type ping 127 0 0 1 f you receive a reply you have ensured that the adapter is installed and functioning correctly f you receive the message response timed out then you must troubleshoot the adapter Network Interface Card installation because it is not functioning correctly If your Ethernet adapter NIC or Network Interface Card is functioning correctly you will next want to determine if you can ping your DSL gateway At the gt prompt type in ping IP address of your DSL gateway computer default gateway 23 Section 8 Troubleshooting Tips continued If you get a reply then you know that your adapter TCP IP and DSL gateway are all configured correctly If you receive no response there is no connection between your computer and the DSL gateway Please see Section 1O for contact information My wireless connection doesn t work What should do Verify all cables are properly connected and that the DSL gateway is turned on Make sure your wireless card adapter is plugged in and is functioning correctly Verify that the card manufacturer s install instructions have been followed correctly Verify that the Wireless Link light is solid green Make sure the gateway works when connected with the Ethernet cable RJ45 yellow cable provided Try moving the gateway into the same room as your computer
18. ight should blink for up to two minutes then light solid green Note that the light will flash green as data flows through the device Ethernet LAN Connection Example 10 100BT LAN DSL Power f 1 Ilm nn Y Wu LESSE E E AL pups Ld aa n Off On Switch a Li 3 1 ES p 1 roue 1 S outlet C x E a i ye ah j DSL Jack Section 5 Connecting the DSL Gateway continued 5 For PCs using Microsoft Windows 98SE 2000 ME XP only Insert the Netopia Gateway CD into your PC s CD ROM drive The installation wizard will launch automatically and help you configure your PC to work with the DSL gateway a The installation wizard will first ask you to decide whether you want to Add Remove View Documentation or Exit Select Add Remove and accept the Netopia agreement b The installation wizard will next ask you to decide whether you want to use Ethernet USB or Wireless Select Use Ethernet c When prompted connect the yellow Ethernet cable between the Ethernet port on your PC and one of the Ethernet Ports labeled 1 through 4 on the back of the DSL gateway If you are connecting additional PCs or other networked devices such as a printer repeat this step for each device You will need to supply the additional Ethernet cables or have Ethernet wiring installed for additional devices 6 The LAN light corresponding to the port you select
19. mes that you will use the DHCP server built into the DSL gateway and that you will enable DHCP on each workstation McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com If you prefer to continue using an existing DHCP server or would prefer that your LAN workstations operate under a private static IP scheme please refer to the Netopia User Guide located on the Netopia Gateway CD for configuration assistance instead of the instructions in Section 6 of this guide Available wireless adapters The following adapters can be used to connect to the DSL gateway PCMCIA for laptops PCI for desktop PCs or USB adapter for either Section 3 Installation of Inside Wiring If Self installing Installation of the inside wiring If you have chosen to self install the DSL service and have not requested McLeodUSA to perform on site installation for an additional charge you will need to install inside wiring yourself or contact a local vendor to complete the inside wiring Inside wiring refers to the portion of wire between where McLeodUSA connects to the building and the DSL gateway Inside wiring basics for DSL Standard telephone wiring can be used to carry the DSL line into the DSL gateway Special cabling such as CAT 5 wiring used for Ethernet LANs is only required between the gateway and the PC s Only two wires are used for the DSL line The gateway expects the DSL signal to terminate on the two center
20. rder N address then click OK The 30000200300 2 Kur XXX XXX XXX XXX McLeodUSA DNS will be provided on your Account Information sheet C e Ree Daas Domain Suffix Search Order Repeat process for secondary DNS IP address You will now see both DNS IP addresses installed under DNS Service Search Order Click OK until you are prompted to restart Windows and select Yes 2 22 Section 7 McLeodUSA Customer Website The McLeodUSA customer Website allows you to view add and edit specific areas of your e mail account or find the support information you need Go to www mcleodusa com YourAccount and click on New customers register here You will be asked to provide your account number and PIN Your account number is listed on your Account Information sheet For businesses the PIN is the last 4 digits of the employer identification number for residential it is the last 4 digits of the social security number To add or edit e mail addresses click on Manage Your Services on the left and select Data Internet To set up a new e mail address click on one of the e mail accounts listed and select add Additional e mail addresses must include the full e mail address i e username mcleodusa net and the password must include at least one capital letter and one numeral To configure your e mail or browser accounts click on the FAQ tab in the center of the screen and choose Da
21. rence Guide contained in Adobe Acrobat format on the Netopia Gateway CD to configure the gateway If you need help configuring the gateway please have your Account Information sheet ready and contact Netopia using the information in Section 10 To use the DSL gateway with a private static IP LAN scheme refer to the instructions in the Netopia User s Reference Guide located on the Netopia Gateway CD To disable DHCP serving to your LAN customize the firewall enable the firewall or turn off Network Address Translation refer to the instructions in the Netopia User s Reference Guide located on the Netopia Gateway CD This will change if you need to use public static IP addresses within your LAN 12 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com Section 6 Configuring Microsoft Windows Now you will need to configure your computer s TCP IP settings so it can communicate with the DSL gateway You may need to perform this configuration on each PC connected to the DSL service Configuration Steps for Windows 95 98 ME 1 Double click on the My Computer icon on your desktop or click on Start go to Settings and select Control Panel NOTE to Windows ME users After selecting Control Panel click on Show all Control Panels 2 Double click on the Network icon You must determine if you have a TCP IP binding associated with your Network Ethernet Adapt
22. ta Internet You will need to set up the e mail client and Internet browser for each PC connecting to the DSL service You will find instructions for Netscape and Outlook Express under E mail Information plus the Internet Explorer and Netscape browsers If you are using an e mail client or browser other than those please consult that program s support manual if you need assistance McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com Section 8 Troubleshooting Tips Please refer to this list if you are having problems using the McLeodUSA DSL service or if you receive an error message If you need additional assistance please refer to Section 10 Contact Information I can t connect to the Internet What should do Check your Ethernet cable connection between the computer network Ethernet adapter and the DSL gateway Is it secure Verify that you are installing your DSL equipment after the Service Completion Date provided to you when you ordered your DSL Internet service Verify that the Ethernet active link light is solid green Verify that all devices attached to the DSL line have microfilters installed Make sure that there is no microfilter on the phone jack cord connected to your DSL gateway Still can t connect Ping The Ping Test is an effective way of determining if you have installed your network Ethernet adapter correctly and if you have connectivity to the Internet To init
23. u are using Test the phone jack by plugging a phone into the jack and dialing the phone number associated with the DSL service provided on your Account Information sheet Call from a cell phone or by having another party dial you If a phone jack does not exist call your local telephone company to request that one be installed If you change your location contact McLeodUSA Customer Care at 800 593 1177 to find out what DSL service options are available in your new location 2 Section 10 Contact Information Need Help Installing Your DSL Service and gateway For support during the installation process please call us at 888 847 5316 Select option 1 Additional Questions If you have installed the gateway and have accessed the Internet successfully please use the following contact information when you require additional support or have questions 888 849 0640 or dslhelp mcleodusa com Gateway or Configuration Questions If you have questions about special configurations for the DSL gateway please contact Netopia Technical Support In addition to the User s Guide and application notes included on the CD ROM Netopia provides an extensive collection of support documentation and application notes at www netopia com support You can also contact Netopia at 800 576 9506 or ask_netopia netopia com 28 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com
Download Pdf Manuals
Related Search