Netgear WNDA3100v3 User Guide
Contents
1. NETGEAR genie saves the network connection information to a Windows profile Both NETGEAR genie and the Windows Wireless Network Connection utility can use this profile If the network information does not change the next time that you launch genie the adapter connects automatically to the network that It joined previously Manually Set Up a WiFi Connection to a Hidden Network To manually set up a WiFi connection to a hidden network you must know the SSID security type and key or passphrase of the network that you want to join gt To manually set up the connection to a hidden WiFi network 1 2 Insert the adapter into a USB port on your computer Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray The Home screen displays Click the Join a Network button The Join a Network screen displays Expand the Manually Connect to a network for hidden networks section Home gt SimplePresenceNetwork AAA a Security enablediWPA2 PSK le oth SimplePresenceNetwork 5GHz er Security enabled WPA2 PSK ant DIRECT roku 722 S Security enablediWPAZ PSK ll Manually connect to a network hidden network a Use WPS Push N Connect C Enter wireless information myself Get Started and Connect to a WiFi Network 13 N600 WiFi USB Adapter Select the Enter wireless information myself radio button Other Home SimplePresenceNetwork h o Join a N2. Host Name VOSTRO1500 OS Name Microsoft Windows XP Prc 5 1 2600 Service Pack 3 Microsoft Corporation Standalone Workstation Multiprocessor Free Registered Organization Product ID Original Install Date 12 21 2011 1 46 06 PM System Up Time O Days 6 Hours 21 Mini dodo dea ESA done Save to File NETGEAR genie starts collecting system information IP information client driver and profile information and site survey information 6 To save the system information to your computer click the Save to File button and follow the instructions of your browser to save the information 7 Click the Exit button Upgrade the Adapter Software You can check for software updates and upgrade the adapter s software Note During the software update process the old software version is removed and all saved profiles are deleted before the new software version is installed When the software update process is complete the adapter no longer connects to the network automatically You must let the adapter join a network as described in Join a WiFi Network Using NETGEAR genie on page 8 If you do not use NETGEAR genie see Join a Network Using a Standalone Driver on page 10 gt To check or upgrade the adapter s software 1 Insert the adapter into a USB port on your computer 2 Let your adapter join a network If your adapter was previously connected to a network the adapter reconnects automatically Monitor and Maintai
3. Network Using NETGEAR genie on page 8 3 Click the adapter s NETGEAR genie icon Ng on your desktop or in the Windows system tray The Home screen displays 4 Click the Other button Sent Received Activity Home Sent Packets 42362 Received Packets 40795 Join a Network gt AA prispe IPv4 Address 10 81 139 196 Security Type IPv6 Address fe80 54d1 8caa 85a3 1a99 Adapter Adapter MAC Address E4 F4 C6 49 1F 65 Region United States Support Diagnostics Software Update Monitor and Maintain the Adapter 18 N600 WiFi USB Adapter The screen shows the following information e Sent Received Activity The total number of packets sent or received during communication with the WiFi network e Network The following information about the adapter s network displays Pv4 Address The IPv4 address that is assigned to the adapter The IPv4 address can change if you disconnect from the network and rejoin it later IPv6 Address The IPv6 address that is assigned to the adapter The IPv6 address can change if you disconnect from the network and rejoin it later Security Type WiFi security used for the adapter to connect to the current WiFi network e Adapter The following information about the adapter displays Adapter MAC Address The adapter s Media Access Control MAC address The MAC address is a unique 48 bit hardware address assigned to each device As a security measure some WiFi networks res
4. is displayed lf the diagram shows a green line between the computer and the router the adapter is connected to a WiFi network You might be connected to the wrong WiFi network or the WiFi network s Internet connection might not be working c To connect to a different network click the Join a Network button and select the correct WiFi network lf the network uses WiFi security make sure that you use the correct WiFi security settings or use Push N Connect if the network supports WPS Some networks restrict use to only computers or WiFi devices with known MAC addresses If that is the case follow the steps in View More Information About the Troubleshooting and Frequently Asked Questions 25 N600 WiFi USB Adapter Adapter and Network on page 18 to find the MAC address for your adapter and provide it to your network administrator Cannot Access the Internet After Joining a WiFi Network Try the following tips e Make sure that you are connected to the correct WiFi network e Use the adapter s NETGEAR genie software to check the status of your WiFi connection a Click the adapter s NETGEAR genie icon Na on your desktop or in the Windows system tray The Home screen displays a diagram that shows the status of the adapter s WiFi connection b Check the color coded lines in the diagram When the adapter is connected to a WiFi network the line between the computer and the router is green If the adapter cannot a
5. D and basic SSID BSSID of the WiFi network to which the adapter is connected The BSSID is expressed as the MAC address of the access point to which the adapter is connected IP address or Internet connection The Pv4 or IPv6 address that is assigned to the adapter If the adapter is connected to the Internet the field does not display the IP address but displays the message Connected to the Internet Monitor and Maintain the Adapter 17 N600 WiFi USB Adapter e Network security The lock symbol shows whether the network you are connected to uses WiFi security An open lock indicates an open network without WiFi security such as one that you might use in a coffee shop e WiFi channel The WiFi channel of the network to which the adapter is connected e Physical rate The physical transmission rate for WiFi communication e Signal strength The strength of the WiFi signal Three to five bars indicate a good signal One or two bars indicate a weak signal View More Information About the Adapter and Network You can view more information such as packet statistics IP address type of security and MAC address gt To view more information about the adapter and network 1 Insert the adapter into a USB port on your computer 2 Let your adapter join a network If your adapter was previously connected to a network the adapter reconnects automatically For more information about letting your adapter join a network see Join a WiFi
6. NETGEAR N60O WiFi USB Adapter Model WNDA3100v3 User Manual December 2014 202 11470 01 350 East Plumeria Drive San Jose CA 95134 USA N600 WiFi USB Adapter Support Thank you for selecting NETGEAR products After installing your device locate the serial number on the label of your product and use it to register your product at https my netgear com You must register your product before you can use NETGEAR telephone support NETGEAR recommends registering your product through the NETGEAR website For product updates and web support visit http support netgear com Phone US amp Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Contents Chapter 1 Get Started and Connect to a WiFi Network Package CONES ers trotar enr aA ae dee 5 Install and Set Up NETGEAR geni 0 0 ccc cc cee eee een eens 5 Install Windows Standalone Driver 00 cece cee eee eens 7 Join a WiFi Network Using NETGEAR genie 2 cee ee eee eee 8 View Network De tailS lt c int
7. To use WPS to let the adapter join a WiFi network 1 Press and hold the WPS button on the adapter for two seconds The adapter LED blinks 2 Within two minutes press the WPS button on your WiFi router or gateway The adapter joins the network which can take a few minutes The adapter LED lights amber for a 2 4 GHz WiFi connection and blue for a 5 GHz WiFi connection Your settings are saved in a profile Both NETGEAR genie and the Windows Wireless Network Connection utility can use this profile If the network information does not change the next time that you launch genie the adapter connects automatically to the network that it joined previously Join a Network Using a Standalone Driver For Windows 8 1 8 0 7 and Vista you can install the Windows standalone driver without genie and use the Windows WLAN Autoconfig service to join a network If you still use Windows XP you can install the Windows driver without genie and use the Wireless Zero Configuration service to join a network Note You do not need to install the standalone driver to use Windows WLAN Autoconfig service or Wireless Zero Configuration Note The adapter provides the best performance with a USB 2 0 port but is compatible with a USB 1 1 port Get Started and Connect to a WiFi Network 10 N600 WiFi USB Adapter gt To install the standalone driver and let the adapter join a network Use a Windows utility to connect the adapter to a WiFi network e Fo
8. WiFi password passphrase If you selected the WEP security type type the WEP key in the Key field Click the Connect button The adapter joins the network which can take a few minutes Your settings are saved ina profile The Join a Network screen shows that the adapter is connected to the network and the genie status bar at the bottom of the screen displays information about the network Get Started and Connect to a WiFi Network 14 N600 WiFi USB Adapter connection For more information about the status bar see Check Your Connection Status on page 17 NETGEAR genie saves the network connection information to a Windows profile Both NETGEAR genie and the Windows Wireless Network Connection utility can use this profile If the network information does not change the next time that you launch genie the adapter connects automatically to the network that it joined previously Get Started and Connect to a WiFi Network 15 Monitor and Maintain the Adapter This chapter includes the following sections e Check Your Connection Status e View More Information About the Adapter and Network e Get Diagnostic Information for the Adapter e Upgrade the Adapter Software e Uninstall the Adapter Software 16 N600 WiFi USB Adapter Check Your Connection Status When you install your adapter the adapter s NETGEAR genie icon displays in the Windows system tray and on the desktop You can double click this icon to open NETGEAR gen
9. ccess the Internet a dashed red line displays between the router and the Internet If this is the case check to make sure that the router or access point is connected to the Internet e If the Internet connection of the router or access point does not work restart the modem or any other device that serves as your ISP connection router or access point and computer Cannot Access Shared Resources Such as Printers lf you are connected to a network and cannot access resources check the following e The router or access point is physically connected to the Ethernet network e The printer or shared resource is also connected to the network e The IP addresses and the Windows networking settings are configured correctly Troubleshooting and Frequently Asked Questions 26 Factory Default Settings and Technical Specifications A This appendix covers the following topics e Factory Default Settings Technical Specifications 27 N600 WiFi USB Adapter Factory Default Settings The following table lists the default settings of your adapter Table 1 Factory default settings Default Settings WiFi communication Enabled Country region United States varies by region Operating mode 802 11n 802 11g or 802 11b Data rate Technical Specifications The following table provides technical specifications for the adapter Table 2 Technical specifications Description Antenna 2 integrated internal wireless anten
10. ed on while you insert the wireless USB adapter 5 Insert the adapter into a USB port on your computer with or without the USB cable and plastic cradle Note The USB cable and plastic cradle can extend the range of your adapter and improve WiFi reception 6 To use the adapter with the USB cable and plastic cradle do the following a Place a fastener on the back of the plastic cradle and place another fastener on your computer Make sure that the surfaces on which you are placing the fasteners are clean and dry b Insert the adapter into the plastic cradle c Connect the USB cable to the adapter Note NETGEAR recommends using the USB cable that is supplied in the package Do not use another USB cable to connect the adapter to the USB port on your computer Using another USB cable might affect the performance and correct functioning of the adapter Get Started and Connect to a WiFi Network 6 N600 WiFi USB Adapter d Connect the USB cable to a USB port on your computer e Join the fasteners together 7 Return to the NETGEAR genie screen and click the Next button The Home screen displays a list of WiFi networks in your area The adapter s NETGEAR genie icon Na displays in the Windows system tray and on the desktop The icon in the system tray is red because you did not yet establish a connection with a WiFi network 8 To change the language from the Select Language menu select another language A
11. een displays Click the Join a Network button Select a WiFi network Click the Connect button If the network is secure enter its password or network key The adapter joins the network which can take a few minutes Your settings are saved in a profile The adapter LED lights amber for a 2 4 GHz WiFi connection and blue for a 5 GHz WiFi connection View Network Details You can view details about a WiFi network to help you determine which network to join gt To view network details 1 2 Insert the adapter into a USB port on your computer Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray The Home screen displays Click the Join a Network button Home SimplePresenceNetwork a ee Neo a Secutty enabledlWPA2 PSK anal men a SimplePresenceNetwork 5GHz er my a Security enabled wPA2 PSK mr r l l gt DIRECT roku 722 a Secutity enabled wPA2 PSK all l Manually connect to a network hidden network w Get Started and Connect to a WiFi Network 8 N600 WiFi USB Adapter 4 Click a network name The Details button displays 5 Click the Details button NETGEAR genie Details simplePresenceNetwork Channel 1 Wireless Mode NM WPS support Mo MAC Address 60 33 4b e5 5d cb The Details pop up screen shows the following information Network name SSID The name assigned to a WiFi network As a security measu
12. enie 1 Insert the resource CD in your computer CD drive Note If your computer does not include a CD drive or if you cannot find your resource CD visit support netgear com Click the Support for Home button type WNDA3100v3 in the search field and locate and download the standalone driver If the Resource CD screen does not display browse the files on the CD and double click the Autorun exe file The NETGEAR Resource CD screen displays 2 Click the Setup button The Software Update Check screen displays 3 Install the setup software using one of the following methods e Connected to the Internet If you are connected to the Internet click the Check for Updates button After the software checks for updates the Update Check Complete screen displays Click the Continue button The Welcome screen displays e Not connected to the Internet If you are not connected to the Internet click the Install from CD button The Welcome screen displays Get Started and Connect to a WiFi Network 5 N600 WiFi USB Adapter 4 To accept the license agreement select the agree radio button and click the Next button A message displays asking you to wait while software is installed After a few minutes NETGEAR genie prompts you to insert your adapter NETGEAR genie NETGEAR WNDA3100v3 WiFi Adapter Insert the wireless USB adapter into a USB port on your computer Click Next to continue Note You should leave your computer power
13. eshooting and Frequently Asked Questions 24 N600 WiFi USB Adapter 2 Click the Other button The IP address and other details display For more information see View More Information About the Adapter and Network on page 18 Adapter LED Is Not Lit The adapter LED lights blue when it connects to a WiFi network The LED blinks if you are using WPS to connect to a WiFi network lf the LED does not light try the following suggestions Remove and reinsert the adapter Check the Windows device manager to see if the adapter is recognized and enabled Reinstall the adapter software if necessary Insert the adapter into a different USB port on your computer if one is available Cannot Join a WiFi Network Try the following tips Before you use the adapter to join a WiFi network for the first time you must install the adapter software or drivers See Install and Set Up NETGEAR genie on page 5 Make sure that your adapter is inserted securely into the USB port on your computer The adapter LED lights blue when the adatper is inserted Use the adapter s NETGEAR genie to check the status a Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray The Home screen displays a diagram that shows the status of the adapter s WiFi connection b Check the color coded line between the computer and the router in the diagram When the adapter is not connected to any WiFi network a red dashed line
14. etwork The NETGEAR N600 WiFi USB Adapter connects your computer over WiFi to a network for secure and reliable Internet connections This chapter describes how to set up and connect the adapter The chapter includes the following sections Package Contents Install and Set Up NETGEAR genie Install Windows Standalone Driver Join a WiFi Network Using NETGEAR genie Join a Network Using WPS Join a Network Using a Standalone Driver Join a Hidden Network Note For more information about the topics covered in this manual visit the support website at support netgear com Note Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com Some products can regularly check the site and download new firmware or you can check for and download new firmware manually If the features or behavior of your product does not match what is described in this guide you might need to update your firmware N600 WiFi USB Adapter Package Contents Your package includes the following items Plastic cradle Install and Set Up NETGEAR genie You can set up NETGEAR genie and use it to join a WiFi network If you do not want to use NETGEAR genie you can install a Windows standalone driver and use the Windows WLAN Autoconfig service or the Wireless Zero Configuration service to join a WiFi network For more information see Install Windows Standalone Driver on page 7 gt To set up NETGEAR g
15. etwork a Security enabledwPA2 PSK SimplePresenceNetwork 5GHz a Security enabled WPA2 PSK DIRECT roku 722 e a Security enabled PA2 PSK nn n rk hi nn C Use WPS Push N Connect Enter wireless information myself Network Name SSID Security Type In the Network Name SSID field type the network name SSID From the Security Type menu select the network s security type None The network is not secure and does not require a key or passphrase WEP Open If the encryption strength of the network is 64 bit the network key must consist of 10 hexadecimal digits If the encryption strength of the network is 128 bit the network key must consist of 26 hexadecimal digits WEP Shared If the encryption strength of the network is 64 bit the network key must consist of 10 hexadecimal digits If the encryption strength of the network is 128 bit the network key must consist of 26 hexadecimal digits WPA PSK TKIP The network passphrase is 8 63 characters in length or 64 hexadecimal digits WPA PSK AES The network passphrase is 8 63 characters in length or 64 hexadecimal digits WPA2 PSK TKIP The network passphrase is 8 63 characters in length or 64 hexadecimal digits WPA2 PSK AES The network passphrase is 8 63 characters in length or 64 hexadecimal digits Note Hexadecimal digits consist of 0 9 a f and A F characters only In the Passphrase field type the network s
16. ie to make changes or connect to a different WiFi network The color of the icon indicates the strength of your WiFi connection White N 3 5 bars strong connection e Yellow Ny 1 2 bars weak connection e Red Na O zero bars no connection If you remove the adapter NETGEAR genie is not available and the adapter s NETGEAR genie icon is not displayed in the Windows system tray When you insert the adapter again the icon returns to the system tray gt To check the NETGEAR genie status bar If NETGEAR genie is not yet open click the adapter s NETGEAR genie icon in the system tray or on your desktop The Home screen displays a diagram of the adapter s connection to the WiFi router and the WiFi router s connection to the Internet If you encounter connection problems see the following troubleshooting information e If the adapter cannot connect to the WiFi router see Cannot Join a WiFi Network on page 25 e If the WiFi router cannot connect to the Internet see Cannot Access the Internet After Joining a WiFi Network on page 26 The adapter s connection details show in the genie status bar that displays at the bottom of each genie screen Network name and IP address Network WiFi Physical Signal BSSID or Internet security channel rate strength connection Simpler resancehat 60 33 4B E5 50 C0B The status bar shows the following connection details e Network name BSSID The WiFi network name SSI
17. ll NETGEAR genie screens display in the language that you selected Install Windows Standalone Driver For Windows 8 1 Windows 8 Windows 7 and Windows Vista you can install the Windows standalone driver without NETGEAR genie and use the Windows WLAN Autoconfig service to join a WiFi network If you use Windows XP you can install the Windows standalone driver and use the Wireless Zero Configuration service to join a WiFi network gt To install the Windows standalone driver 1 Insert the resource CD in your computer CD drive Note If your computer does not include a CD drive or if you cannot find your resource CD visit support netgear com Click the Support for Home button type WNDA3100v3 in the search field and locate and download the standalone driver lf the Resource CD screen does not display browse the files on the CD and double click the Autorun exe file The NETGEAR Resource CD screen displays 2 Click the Install Windows Standalone Driver button The driver installs on your computer 3 When prompted insert the adapter into a USB port on your computer Get Started and Connect to a WiFi Network 7 N600 WiFi USB Adapter Join a WiFi Network Using NETGEAR genie gt To join a WiFi network using NETGEAR genie 1 2 A Of E Insert the adapter into a USB port on your computer Click the adapter s NETGEAR genie icon y that displays on the Windows systems tray or on the desktop The NETGEAR genie Home scr
18. n the Adapter 20 N600 WiFi USB Adapter For more information about letting your adapter join a network see Join a WiFi Network Using NETGEAR genie on page 8 3 Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray The Home screen displays 4 Click the Other button Sent Received Activity Home Sent Packets 42362 Received Packets 40795 Join a Network gt Network Other IPv4 Address 10 81 139 196 Security Type IPv6 Address fe80 54d1 8caa 85a3 1a99 Adapter Adapter MAC Address E4 F4 C6 49 1F 65 Region United States Support Diagnostics Software Update 5 Click the Check button The Live Check pop up screen displays NETGEAR genie checks for available software upgrades If new software is found you are prompted to download the software 6 Click the OK button The adapter software is updated Note The adapter might lose its IP address after you upgrade the adapter software Either restart your computer or connect to a different router or access point Uninstall the Adapter Software You can remove the adapter genie software gt To uninstall the adapter software 1 Click the Windows Start button 2 Select All Programs gt NETGEAR WNDA3100v3 Genie gt Uninstall NETGEAR WNDA3100v3 Software Monitor and Maintain the Adapter 21 N600 WiFi USB Adapter The InstallShield wizard displays Leave the Remove radio button selected Follow
19. nas Standards 802 11a 802 11n 802 119 or 802 11b Radio data rate Autosensing Frequency 2 4 GHz to 2 5 GHz CCK and OFDM Modulation 5 GHz Encryption WPA2 PSK AES WPA PSK TKIP 40 bit also called 64 bit WEP data encryption 128 bit WEP data encryption Provided drivers Microsoft Windows 8 1 Microsoft Windows 8 Microsoft Windows 7 Microsoft Vista e Microsoft Windows XP 32 and 64 bit Operating temperature 0 40 C 82 104 F Emissions FCC CE Factory Default Settings and Technical Specifications 28
20. on Home b a SimplePresenceNetwork a e Join a Network gt Security enabled WPA2 PSK e SimplePresenceNetwork 5GHz Other o a Security enabled wWPA2 PSK DIRECT roku 722 ny a Security enabled wP42 PSK Manually connectto a network hidden network A Use WPS Push N Connect C Enter wireless information myself Select the Use WPS Push N Connect radio button and click the Start button NETGEAR genie N600 Wireless USB Adapter Push N Connect Step 1 Press and hold the Push N Connect button on your adapter for about 2 seconds until the LED blinks g P Button Step 2 Within 2 minutes press the Push N Connect button on your wireless router On NETGEAR products the button looks like GD x emme To learn more about how to connect to the network using WPS click the Learn More button Press and hold the WPS button on the adapter for two seconds The adapter LED blinks Within two minutes press the WPS button on your WiFi router or access point The adapter joins the network which can take a few minutes Your settings are saved ina profile The Join a Network screen shows that the adapter is connected to the network and the genie status bar at the bottom of the screen displays information about the network connection For more information about the status bar see Check Your Connection Status on page 17 Get Started and Connect to a WiFi Network 12 N600 WiFi USB Adapter
21. r Windows 8 1 8 0 7 or Vista use the Windows WLAN Autoconfig service e For Windows XP use the Wireless Zero Configuration service For more information about Windows WLAN Autoconfig or the Wireless Zero Configuration service see your computer s documentation Join a Hidden Network A hidden network does not broadcast its SSID If the network name is not displayed in the network list in the Adapter genie screen the network that you are trying to join is either not functioning or is hidden To let the adapter join a hidden network you can use WPS or enter the hidden network s information manually Use WPS to Let the Adapter Join a Hidden Network Before you use the WPS method to let the adapter join a hidden network make sure of the following e Your WiFi router or access point supports WPS e The security on your WiFi router or access point is not set to WEP WEP and WPS are incompatible You cannot use WPS if the security on your WiFi router or access point is set to WEP gt To use WPS to let the adapter join a hidden WiFi network 1 Insert the adapter into a USB port on your computer 2 Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray The Home screen displays 3 Click the Join a Network button The Join a Network screen displays Get Started and Connect to a WiFi Network 11 N600 WiFi USB Adapter Expand the Manually Connect to a network for hidden networks secti
22. re some WiFi access points do not broadcast their SSIDs In such cases the network is hidden The name SSID field is blank even though the rest of the information is displayed For information about joining a hidden network see Join a Hidden Network on page 11 Channel The channel on which the WiFi network operates WiFi Mode The WiFi mode that the router or access point uses such as AC N G B or A WPS support Identifies whether the router or access point for this network supports WPS Wi Fi Protected Setup MAC address The unique hardware address of the WiFi device that is broadcasting this information Typically the WiFi device is a WiFi router or access point To close the Details pop up screen click the OK button Join a Network Using WPS Wi Fi Protected Setup WPS is a standard for easily adding computers and other devices to a home network while maintaining security Before you use the WPS method to let the adapter join a network make sure of the following e Your WiFi router or access point supports WPS e The security on your WiFi router or access point is not set to WEP WEP and WPS are incompatible You cannot use WPS if the security on your WiFi router or access point is set to WEP Get Started and Connect to a WiFi Network 9 N600 WiFi USB Adapter Note For information about using WPS to let the adapter join a hidden network see Use WPS to Let the Adapter Join a Hidden Network on page 11 gt
23. sdrdnctecthihesseineuesdaseteidaedabhaade 8 Join a Network Using WPS 225026040 car ron iia 9 Join a Network Using a Standalone Driver ooooooooocmomomoo 10 Join a Hidden Network 0 ce ccc cece cece ene n eee n ee nees 11 Use WPS to Let the Adapter Join a Hidden Network 11 Manually Set Up a WiFi Connection to a Hidden Network 13 Chapter 2 Monitor and Maintain the Adapter Check Your Connection Status cicewvscedacedidadadiventatatatasacaad 17 View More Information About the Adapter and Network 18 Get Diagnostic Information for the Adapter 0 cece eee eee 19 Upgrade the Adapter Software 0 0 ccc ccc cee ent eens 20 Uninstall the Adapter Software 0 0 0c ccc eee n ees 21 Chapter 3 Troubleshooting and Frequently Asked Questions Frequently Asked Questions 00 c cc cee ccc eee e nen n ees 24 Adapter LED Is Not Lit 0 0 0c ccc ccc cece ene n ene nenes 25 Cannot Join a WIFI Network 6546404 00s0enceeedeneeedandetusv aaau eden 25 Cannot Access the Internet After Joining a WiFi Network 26 Cannot Access Shared Resources Such as PrinterS o ooo o 26 Appendix A Factory Default Settings and Technical Specifications Factory Default Settings via stcicekdsctectidicenteneseeadecddeieadorcn 28 Technical Specifications 0 ccc eect een e eens 28 Get Started and Connect to a WiFi N
24. the wizard prompts to remove the adapter and uninstall the software After the software is uninstalled click the OK button to exit the wizard Monitor and Maintain the Adapter 22 Troubleshooting and Frequently Asked Questions This chapter covers the following topics Frequently Asked Questions Adapter LED Is Not Lit Cannot Join a WiFi Network Cannot Access the Internet After Joining a WiFi Network Cannot Access Shared Resources Such as Printers 23 N600 WiFi USB Adapter Frequently Asked Questions Why don t see the adapter s NETGEAR genie icon Ns in the Windows system tray Check to make sure that your adapter is inserted in the USB port If you remove it the adapter s NETGEAR genie icon does not display When you insert the adapter into the USB port the icon returns to your desktop and the Windows system tray Do USB ports go into sleep mode if no traffic is going to or from the port USB devices go into sleep mode if a Windows USB feature called Selective Suspend is enabled which it is by default If your adapter or another USB device goes into Selective Suspend mode the network disconnects To prevent this type of network disconnection disable Selective Suspend gt To disable Selective Suspend mode 1 Click the Windows Start button 2 Select Control Panel gt Hardware and Sound gt Power Options gt Edit Plan Settings gt Change Advanced Power Settings gt USB Settings 3 Change the set
25. ting for Selective Suspend mode to Disabled How can improve the speed of my WiFi connection The connection speed can vary depending on the type of USB port on your computer the capacity of the router or access point for the WiFi network and the type of Internet connection You can view the physical rate in the status bar at the bottom of the NETGEAR genie screen for more information see Check Your Connection Status on page 17 The following limits might apply e Ifthe physical rate is limited to 54 Mbps the adapter might be connected to an 802 11b or 802 11g network If you want a faster physical rate connect to an 802 11n network if one is available e If the physical rate is limited to 54 Mbps the network security might be WPA TKIP When WPA TKIP security mode is configured on the router or access point WiFi regulations allow the adapter to connect at up to 54 Mbps only For a faster connection configure the security for the router or access point as WPA2 or WPA WPA2 mixed WiFi security The connection speed still depends on the WiFi capacity of the router or access point e If your computer does not include a USB 2 0 port the physical rate is limited to the 14 Mbps of the USB 1 1 legacy standard How can view the IP address of the adapter gt To view the IP address of the adapter 1 Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray The Home screen displays Troubl
26. trict access based on a list of known MAC addresses If you try to join such a network you must provide your adapter s MAC address shown on this screen to the network administrator before you can connect Region The adapter s region setting WiFi channels in use depend on the country or region The adapter automatically scans approved channels for your region when it checks to see which networks are available in your area Governments regulate the channels used for WiFi transmission Operating the adapter in a different region might violate local laws Get Diagnostic Information for the Adapter You can display and save the following diagnostic information e System information e IP information e Client driver and profile information e Site survey information gt To get diagnostic information about the adapter 1 Insert the adapter into a USB port on your computer 2 Let your adapter join a network lf your adapter was previously connected to a network the adapter reconnects automatically For more information about letting your adapter join a network see Join a WiFi Network Using NETGEAR genie on page 8 3 Click the adapter s NETGEAR genie icon N on your desktop or in the Windows system tray Monitor and Maintain the Adapter 19 N600 WiFi USB Adapter The Home screen displays 4 Click the Other button The Other screen displays 5 Click the Get Info button System Status System Information
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