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NEC Express5800/R120d-1M Maintenance Manual

1. For details refer to the manual that comes with the SCSI devices 34 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting 3 4 When OS is in Operation Windows operation is unstable Have you installed the Starter Pack gt If the network driver is installed after OS is installed Windows operation may become unstable Install the Starter Pack by referring to the description about how to install the Starter Pack for each OS in Installation Guide Windows After the system is restored from the backup tool Windows is misbehaving gt Update the system by using EXPRESSBUILDER refer to Chapter 2 Installing the Bundled Software in Installation Guide Windows The system time lags gt In Windows Server 2008 if you do not use the server that adjusts time such as NTP Network Time Protocol Server the system time may differ from actual time In this case use NTP server or disable Windows Time Service Eails to be recognized on network Is the cable connected properly Securely connect the proper cable to the network port on the rear of the server Additionally make sure that the cable conforms to the network interface standards Are BIOS settings correct gt You can disable the internal network controller using the BIOS setup utility Check the settings with BIOS setup utility Have you
2. Itis used for setups of alert functions by BMC Baseboard Management Controller and remote control functions by PC for Management Express5800 R120d 1M R120d 2M Maintenance Guide 49 Chapter 1 Maintenance 9 Offline Tools 9 3 Console less Off line Tools can be remotely controlled from PC for Management without requiring keyboard or other consoles to be connected 9 3 1 How to remotely control Control from a LAN connected PC for Management using the remote KVM of EXPRESSSCOPE Engine 3 For details of the remote KVM refer to EXPRESSSCOPE Engine 3 User s Guide in EXPRESSBUILDER Note 50 Express5800 R120d 1M R120d 2M Maintenance Guide NEC Express5800 Series Express5800 R120d 1M R120d 2M Convenient Features This chapter describes convenient features for using the server Refer to this chapter according to your purpose and need 1 System BIOS Describes how to set the System BIOS settings and parameters 2 Flash FDD Describes the Flash FDD 3 Power Control Features Describes the power control feature 4 RAID System Configuration Describes the RAID configuration utility installed in the server 5 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 6 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 7 NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager applications to manage and monitor the server 8 Device Information Collection Ut
3. Setting values WebBlOS and display levels Universal RAID Utility WebBIOS Universal RAID Utility Patrol Read priority 31 to 79 ie Consistency Check priority 31 to 79 TA Values to be set when changing the level with Universal RAID Utility Selection levels of Item Setting values Universal RAID Utility mon CC Hh CO CCOO CS Consistency Check priority Tips e WebBIOS can specify the background initialization priority but Universal RAID Utility cannot e Although Universal RAID Utility can specify the priority of initialization Slow Initialize this server does not support this function 86 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 5 Details of EXPRESSBUILDER J Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install Windows and check the server Bundled software and documents are provided in EXPRESSBUILDER J Storage Media EXPRESSBUILDER can be operated from the following two ways Tips Remove other removable media before starting EXPRESSBUILDER DVD EXPRESSBUILDER DVD is supplied as standard This is used in the following two ways 1 Insert the DVD to the optical disk drive of the server and then reboot by turning off and on the server or by pressing lt Ctrl gt lt Alt gt lt Delete gt keys Boot Selection Menu shown in Chapter 2 5 2 Menu 1 Boot Selection Menu appears 2 Insert the DVD into a computer on which Wi
4. Memory Information EIA EMS EA Hardware Memory Test Disabled Enable or disable to execute memory test Enabled during POST If a memory error is detected while this option is set to Enabled the relevant memory resource is degraded Memory Retest When this option is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are reconfigured Memory Frequency Limit Auto Specify the upper limit of operating frequency 800 MHz of memory The operating frequency may be lowered than the specified value depending on 1066 MHz f memory configuration 1333 MHz 1600 MHz Memory Voltage 1 5 V Specify the operating voltage of memory The 1 35 V memory voltage may differ from that specified in this parameter depending on memory configuration Enable or disable Non Uniform Memory Access feature This option is displayed only in multi processor configuration Memory RAS Mode Independent Specify the memory RAS mode Mirroring Lock Step Sparing Enable or disable memory RAS feature Patrol Enabled Scrubbing Enabled Demand Scrubbing Factory setting 58 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS a Memory Information submenu Aptio Setup Utility Copyright C 2012 For details about the options see the table below display only Total Memory The physical capacity of
5. gt Make sure that the Hard Disk Drive is installed securely and that cables are properly connected Did you configure the RAID Controller gt For the RAID System use EXPRESSBUILDER or a RAID Configuration Utility WebBIOS to properly configure the RAID Controller before installing OS Did you create a Logical Drive gt For the RAID System create a Logical Drive using EXPRESSBUILDER or a RAID Configration Utility WebBIOS to install OS Unable to install Windows Have you checked precautions for installation For Windows Server 2003 refer to Installation Guide Windows Agarbled message appears on the text based setup screen during Windows installation and Windows installation cannot be continued Are several Hard Disk Drives connected Or did you try to install Windows with the several Logical Drives created under the RAID Controller Remove the Hard Disk Drives other than the Hard Disk Drive on which to install the OS once and then install Windows If you want to install Windows on a disk under the RAID Controller install the OS using the EXPRESSBUILDER DVD If important data is still on a Logical Drive be sure to make a backup copy of it before installation If you want to create several Logical Drives create additional Logical Drives with the RAID System configuration utility after installing Windows While installing OS on Windows Server 2
6. 3 4 When Using Internal Devices and Other Hardware Fail to access the internal or external devices or such devices fail to operate Are cables properly connected gt Make sure that the interface cables and power cord are properly connected Also make sure that the cables are connected in the correct order Is the power on order correct gt When the server has any external devices connected power on the external devices first then the server Did you install drivers for connected optional devices gt Some optional devices require specific device drivers Refer to the manual that comes with the device to install its driver Is option board setting correct Usually no PCI device settings need to be changed However depending on the board to be set special setting may be required Refer to the manual that comes with the board for details to make correct settings gt Some devices connected to the serial or parallel port or USB port may require I O port address or operation mode settings Refer to the manual that comes with the device to make correct settings The keyboard or mouse does not work Is the cable properly connected gt Make sure that the cable is connected to the connector on the front or rear of the server Is BIOS configuration correct gt You can use the BIOS setup utility to change the keyboard feature Chec
7. 5 Troubleshooting If you find a symptom similar to your problem take the action as instructed 3 Confirm that the required software has been properly installed 4 Scan for viruses using a commercial Antivirus Software If the problem persists after taking the measures above contact your sales representative Take notes on LED indications and the display on the screen at the failure which will be useful information for the repair For repair within the warranty period be sure to apply with your warranty 18 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 4 Collecting Failure Information A Collecting Failure Information If the server is broken you can collect failure information by using the following method The failure information to be described is to be collected only at the request of your sales representative Important When the system restarts after a failure has occurred a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly dump the data A IT Collecting Event Logs Collection for various event logs that occurred on the server follows the steps below Tips If a STOP error system error or stall occurs restart the system and then follow the steps below 4 1 1 Windows Server 2008 R2 Windows Server 2008 1 Select Administrative Tool and then Event
8. A 97 BET O 97 9 Universal RAID Utilit Y a ii dot 98 9 1 Creating Logical Drive of RAID G oooioccnnnnnccnnonocinononcncnanoncnnnnnnnnnnnonnnnnnno nn nr nan n nn rra EEANN EA rn rr Ennn Ennan nanna 98 A sea eh aon aa E E A a da Ni S 99 Te POST Error Message a E a E oa 100 2 List Of Windows Event LOgS irrion tniii omei a oo acotada 116 3 Accessing Data for Electric Power Temperature and Processor UtilizatiOM ooo oooconnnnnnnnncnnnnnnnnnc 124 3 1 Windows 3 1 1 POWEP CONSUMPTION siirsin poa ceata aaa Ri a ednine Rii mi eatin 124 3 1 2 Intake air temperatures avni is 125 3 1 3 Processor utilization iii ion 128 3 2 LINUX A ea Aes 3 2 1 Power consumption 3 2 2 Intake air temperatura iaa 129 3 2 3 Processor utilization ta tati 130 Express5800 R120d 1M R120d 2M Maintenance Guide 5 Notations Used in This Document Notations Used in This Document Notations used in the text In addition to safety related symbols urging caution 3 other types of notations are used in this document These notations have the following meanings Important Indicates critical items that must be followed when handling the hardware or operating software lf the procedures described are not followed hardware failure data loss and other serious malfunctions could occur Note Indicates items that must be confirmed when handling the server or operating software Tips Indicates information that is helpful to keep in min
9. Build Date MM DD YYYY The BIOS build date is displayed display only Access Level Administrator The current access level Administrator or User User is displayed display only If no password is set Administrator is i Memory Information Information Total Memory total capacity of installed memory is displayed display only System Language English Select a disaplay language for SETUP If you Frangais run SETUP with BIOS Redirection Port Espa ol Deutsch Italiano enabled other than Disabled English is automatically selected At that time you cannot change setting of System Language If BIOS Redirection Port is set to Disabled the language set in this option is used at the next startup of SETUP and you can change the language setting System Date WWW MM DD YYYY Set the system date System Time HH MM SS Set the system time Factory settings Tips Be sure to confirm that the date and time in the BIOS parameters are correctly configured In any of the following situations check the system time before using the server e After transporting the server e After removing the server from storage e After the server wakes up from hibernating in an environment out of the guaranteed operating range temperature 10 C to 35 C humidity 20 to 80 Check the system clock monthly Additionally if you implement the server in a system that requires highly accurate time use of a time server an NTP
10. Processor 1 is displayed EMT64 Supported Whether the Intel 64 architecture is supported Not Supported on Processor 1 or not is displayed Hyper Threading Supported Whether the Hyper Threading Technology is Not Supported supported or not on Processor 1 is displayed Processor 2 CPUID Number ID or Processor 2 is displayed by a numerical value Note Installed indicates that no processor is installed in processor socket 2 Processor Type ed Type of Processor 2 is displayed Processor Speed ES Clock speed of Processor 2 is displayed Active Cores The number of active cores in Processor 2 is displayed Max Cores The maximum number of cores in Processor 2 is displayed L2 Cache RAM The secondary cache size of Processor 2 is displayed L3 Cache RAM The tertiary cache size of Processor 2 is displayed Microcode Revision The revision of the microcode applied to Processor 2 is displayed EMT64 Supported Whether the Intel 64 architecture is supported Not Supported on Processor 2 or not is displayed Hyper Threading Supported Whether the Hyper Threading Technology is Not Supported supported or not on Processor 2 is displayed Factory setting 56 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS b Processor Power Management submenu Aptio Setup Utility Copyright C 2012 American Megatrends Inc Processor C3 Report Enabled For details about the options see the table below
11. TOOL MENU Test and diagnostics Return to previous menu The system diagnostics which is used to analyze and diagnose the server and check the connection can be started from Tool Menu For details about system diagnostics refer to Chapter 1 8 System Diagnostics 4 Autorun Menu NEC EXPRESSBUILDER O Version X XX XXX XX XXX Documents can be read and bundled software can be installed from Autorun Menu Adobe Reader is needed to view or print documents because all documents are provided as PDF files If Autorun Menu does not launch eject the DVD and then insert it again Autorun Menu can be re displayed by selecting Computer this is My Computer on XP from Windows Explorer and then double clicking the drive icon of EXPRESSBUILDER DVD Tips The menu item Create drivers disk is not provided for this version A driver disk for Windows can be created as required during the steps of Set up this computer 90 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 5 Details of EXPRESSBUILDER J Utilities Provided by EXPRESSBUILDER The following utilities can be started from Top Menu described in Chapter 2 5 2 Menu 2 Top Menu 1 Install Starter Pack to installed Windows Installs Starter Pack to the installed Windows Starter Pack contains drivers customized to this server Be sure to install Starter Pack before operating this server Note If EXPRESSBUILDER
12. The following message appears when logging in the system on Windows Server 2008 R2 or Windows Server 2008 xi A Windows Activation Windows is not genuine Your computer might be running a counterfeit copy of Windows OxC004F057 ee Have you finished license authentication for Windows product gt The above message will appear if you use Windows Server 2008 R2 or Windows Server 2008 with the unauthenticated license Select Get genuine now and proceed license authentication The above message is an example of request for license authentication The message displayed on screen may differ from this depending on the license Express5800 R120d 1M R120d 2M Maintenance Guide 29 Chapter 1 Maintenance 5 Troubleshooting 3 3 When STOP Error Occurs Cannot turn the power OFF at the blue screen STOP error screen If you want to turn off the power at the blue screen execute forced shutdown continue to press the power switch for 4 seconds If you press the switch briefly instead of holding it the server will not power off 3 6 When Operating a RAID System Unable to rebuild Hard Disk Drive Is the capacity of the Hard Disk Drive to be rebuilt enough gt Use a Hard Disk Drive with the same capacity as that of the faulty Hard Disk Drive Is the Logical Drive RAIDO gt RAIDO cannot be rebuilt because it has no redundancy Replace the failed Hard D
13. lt gt keys Note Tips e f a bootable device is newly connected the priority lowest in its BBS Priorities is assigned to that device e f a bootable device is disconnected from the server the relevant device is removed from BBS Priorities e When Load Setup Defaults is executed on Save amp Exit menu the Boot Option and BBS Priorities are changed as follows gt gt Boot Option Priorities lt Boot Option 1 CD DVD ROM Drive lt Boot Option 2 Floppy Drive lt gt Boot Option 3 Hard Drive lt Boot Option 4 Network Device The priority of bootable devices in BBS Priorities are determined as follows Devices other than USB device e g SATA device RAID High USB device Next to non USB devices If a bootable device has been set to Disabled cancel the Disabled status and register the device in BBS Priorities e f a Remote Management Extended License 1 is registered the remote media is added to bootable devices The remote media is assigned as follows The highest priority within CD DVD ROM Drive BBS Priorities is assigned to AMI Remote CD DVD device When executing Load Setup Defaults in Save amp Exit menu the highest priority within CD DVD ROM Drive BBS Priorities is assigned to AMI Remote CD DVD device 1 Refer to EXPRESSSCOPE Engine 3 User s Guide for details of Remote Management Extended License 80 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Feature
14. or selling the server to a third party be sure to provide the server s instructions including electronic manuals to the third party e Data on the hard disk drive Be sure to erase the data stored in HDD to prevent the leakage of sensitive data such as customer information or company management information to any third parties It is the user s responsibility to erase the data Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data Data seems to be erased when you empty Recycle Bin of Windows or execute the format command of the operating system However the actual data remains on the hard disk drive Data not erased completely might be restored by special software and used for unexpected purposes e Bundled software Observe the following precautions when transferring selling the bundled software to a third party Transfer them with the server All provided media and documents must be transferred and no backup copies must be retained Transfer requirements listed in Software License Agreement that comes with each software application must be satisfied Software on client PC must be uninstalled before transferring 12 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 1 Transfer Movement and Disposal 1 2 Disposal of the Server and Consumables e Dispose of the server hard disk drives DVD CD
15. A D timeout error BMC A D timeout error was detected BMC error or illegal SDR data was detected C11A SEL corrupt BMC error or illegal system event log data was detected BMC Mezzanine card is not Contact your sales representative installed Management controller c119 SDR repository corrupt C11B BMC Mezzanine card is not found c11c BMC Mezzanine partition is A format error was detected in invalid BMC Mezzanine card BMC is in Forced Boot Mode Detected that BMC is in Forced Unplug the power cord wait for at least 30 Boot Mode seconds then restart the server At that time check the jumper switch setting on motherboard If the same error is detected repeatedly contact your sales representative An error was detected while Unplug the power cord wait for at least 30 accessing BMC Mezzanine seconds then restart the server If the same error card is detected repeatedly contact your sales representative SDR mismatch error Inconsistency in the hardware Contact your sales representative information of the sensor data record was detected Hardware configuration of Detected that cooling power is insufficient in this hardware configuration 320 Unmatched PSUs Unmatched power supply units are configured C321 System power consumption is System power consumption exceeds the power output capacity limit No information is acquired in checking system power consumption ME is in Recovery
16. DIMM11 2 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM12 ncorrectabl An unrecoverable error occurred for CPU2 DIMM1 ncorrectabl An unrecoverable error occurred for CPU2 DIMM2 ncorrectabl An unrecoverable error occurred for CPU2 DIMM3 ncorrectabl An uncorrectable error occurred for CPU2 DIMMA ncorrectabl An unrecoverable error occurred for CPU2 DIMMS5 ncorrectabl An unrecoverable error occurred for CPU2 DIMME ncorrectabl ncorrectabl An unrecoverable error occurred for CPU2 DIMM7 An unrecoverable error occurred for CPU2 DIMMB8 ncorrectabl Express5800 R120d 1M R120d 2M Maintenance Guide An unrecoverable error occurred for CPU2 DIMM9 113 Chapter 3 Appendix 1 POST Error Message CPU2 DIMM10 Uncorrectable An unrecoverable error occurred Contact your sales representative for CPU2 DIMM10 CPU2 DIMM11 Uncorrectable An unrecoverable error occurred for CPU2 DIMM11 CPU2 DIMM12 Uncorrectable An unrecoverable error occurred for CPU2 DIMM12 Processorl Internal Error An internal CPU error IERR Processor2 Internal Error occurred Sensor Failure Detected Abnormality in a sensor was detected SMI timeout A timeout occurred while servicing system management interrupts IPMI Watchdog timer timeout A watchdog timer timeout Power off occurred Node Manager Firmware Image Abn
17. ID X Battery needs to be refreshed gt Additional battery for RAID Controller is not refreshed automatically except for the first time However it is recommended to perform battery refresh once a year as guideline for stable operation of battery Use Universal RAID Utility to perform battery refresh manually Refer to Universal RAID Utility User s Guide stored in EXPRESSBUILDER for more information DISK LED flashes DISK LED flashes frequently even while the Hard Disk Drive is not accessed When Patrol Read is running the DISK LED flashes even if the Hard Disk Drive is not being accessed If SATA Hard Disk Drive is used the DISK LED may stay on When N8190 153 154 is used the names of the Fibre Channel controllers may appear with different names on Device Manager When N8190 153 154 is used in Windows Server 2008 R2 or Windows Server 2008 a different controller name may be displayed per controller in Device Manager It is not a problem in operating the system To display correct controller name run the following command stored in the EXPRESSBUILDER DVD and reboot the system Windows Server 2008 R2 Windows Server 2008 x64 Edition EXPRESSBUILDER DVD 021 win winnt ws2008x64 elxstor friendlyname exe Windows Server 2008 EXPRESSBUILDER DVD 021 win winnt ws2008 elxstor friendlyname exe 32 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting
18. Professional 64 bit x64 Edition Windows 7 Windows 7 Professional 32 bit x86 Edition Windows Vista Business 64 bit x64 Edition Windows Vista Windows Vista Business 32 bit x86 Edition Windows XP Professional x64 Edition Windows XP Windows XP Professional Windows PE 3 Windows Preinstallation Environment 1 Includes 64 bit and 32 bit Editions unless otherwise stated The following appears on EXPRESSBUILDER e Windows Server 2008 64 bit Edition Windows Server 2008 x64 e Windows Server 2008 32 bit Edition Windows Server 2008 x86 2 Unless otherwise stated Windows Server 2003 R2 and Windows Server 2003 are collectively referred to as Windows Server 2003 3 Used as an installation platform only N Express5800 R120d 1M R120d 2M Maintenance Guide Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation Microsoft Windows Windows Server Windows Vista and MS DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Intel Pentium and Xeon are registered trademarks of Intel Corporation of the United States AT is a registered trademark of International Business Machines Corporation of the United States and other countries Adaptec its logo and SCSI Select are registered trademarks or trademarks of Adaptec Inc of the United States LSI and the LSI logo design are trademarks or registered trademarks of LSI Corporation Adobe t
19. ROMs option board and battery according to laws and regulations of the central and or local government Also dispose of the power cord attached to this product together with the server to prevent diversion to other products Note e For disposal or replacement of the battery on the mother board of the server consult with your sales representative e lt is the users responsibility to completely erase all data stored on storage devices such as hard disk drives backup data cartridges or any other media such as CD R CD RW so that the data cannot be restored by a third party e Some components including fans batteries and the optical disk drive work for a limited period of time and require replacement For stable operation of the server NEC recommends you regularly replace these components Contact your sales representative for information on replacement or the lifetime of components 1 3 Regarding the Transportation of This Server This server and or some of the associated optional devices uses lithium metal batteries or lithium on batteries Regulations for air ocean transportation apply when transporting lithium batteries Conform to the regulations if you want to transport this server or optional devices by air or ship 1 4 Moving and Storing Follow the steps below when you move or store this server 42 WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions m
20. Troubleshooting 3 1 Y For Optical Disk Drives Unable to access or play optical disks such as CD ROMs Is the CD ROM properly set in the optical disk drive tray gt There is a holder in the tray to secure the disk Make sure that the disk is securely placed in the holder Unable to access or play DVD CD ROMs Is the DVD CD ROM supported by the server gt Fora disk such as a CD with copy guard which does not conform to the CD standard the playback of such a disk with the optical disk drive is not guaranteed gt The DVD CD ROM for Macintosh is not supported Unable to eject a disk using the eject button gt ject the disk in the following procedure 1 Press the power switch to turn off the server POWER SLEEP LED is off is 1 2 mm in diameter or uncoil a thick paper clip and insert it into Forced eject hole the forced eject hole at the front of the tray Keep pressing slowly until the tray comes out Important Je Do not use anything that easily breaks such as toothpicks or plastic e If you still cannot eject the disk contact the maintenance service company Pull the tray out with your hands 4 Remove the disk 5 Push the tray back to its original position 3 12 When Power Off The power is not turned off Is the suppression feature of the power switch enabled Restart the system once and start the BIOS setup utility The men
21. Viewer from Control Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Select Save All Event As from Action menu 4 Enter the file name of the archived log in File name 5 Select the type of the log file you want to save in Save as type and then click Save 4 1 2 Windows Server 2003 R2 x64 Edition Windows Server 2003 1 Select Administrative Tool and then Event Viewer from Control Panel 2 Select the type of log to collect Application records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Select Save All Event As from Action menu 4 Enter the file name of the archived log in File name 5 Select the type of the log file you want to save in Save as type and then click Save For more information refer to Windows Online Help Express5800 R120d 1M R120d 2M Maintenance Guide 1 o Chapter 1 Maintenance 4 Collecting Failure Information 4 2 Collecting Configuration Information This section describes how to collect information on hardware configuration and internal specifications Tips If a STOP error system error or stall occurs restart the system and then follow the procedure below 1 Select Run from Start menu Enter msinfo3
22. and between CPU1 and CPU2 CPU2 9081 Link Failure between cpu1 Connection failure was detected d CPU2 on bus between CPU1 and an CPU2 9082 Link width Error between Connection decline was detected on bus width between CPU1 and CPU1 and CPU2 CPU2 9E80 Forced to use CPU with An error was detected in CPU but the CPU was forcedly errors enabled A001 Memory Error detected in Dahan EGO in CPU1_DIMM1 a A002 Memory Error detected in A in CPU1_DIMM2 ei i A003 Memory Error detected in A in CPU1_DIMM3 A004 Memory Error detected in A ac in CPU1_DIMM4 i A005 Memory Error detected in An error was detected in CPU1_DIMMS CPU1_DIMM5 A006 Memory Error detected in An error was detected in CPU1_DIMM6 CPU1_DIMM6 A007 Memory Error detected in An error was detected in CPU1_DIMM7 CPU1_DIMM7 A008 Memory Error detected in a in CPU1_DIMM8 i A009 Memory Error detected in An error was detected in CPU1 DIMM9 CPU1_DIMM9 AODA Memory Error detected in An error was detected in CPU1 DIMM10 CPU1_DIMM10 AOOB Memory Error detected in An error was detected in CPU1 DIMM11 CPU1_DIMM11 ADOC Memory Error detected in An error was detected in CPU1 DIMM12 CPU1_DIMM12 CPU2_DIMM1 CPU2_DIMM1 CPU2_DIMM2 CPU2_DIMM2 CPU2_DIMM3 CPU2_DIMM3 A010 Memory Error detected in An error was detected in CPU2 DIMM4 CPU2_DIMM4 A011 Memory Error detected in An error was detected in CPU2 DIMMS CPU2_DIMM5 A012 Memory Error detected in An
23. apparatus complies with Canadian ICES 003 Avis de conformit a la reglementation d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada CE Australia and New Zealand Statement This is a Class A product In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures EN55022 BSMI Statement Seas APO AER gt CARERS EA Ro ARE SIRNA TI gt AAA T 8 FA th BREA EE HY KR gt Disposing of your used product In the European Union EU wide legislation as implemented in each Member State requires that used electrical and electronic products carrying the mark left must be disposed of separately from normal household waste This includes Information and Communication Technology ICT equipment or electrical accessories such as cables or DVDs When disposing of used products you should comply with applicable legislation or agreements you may have The mark on the electrical and electronic products only applies to the current European Union Member States Outside the European Union If you wish to dispose of used electrical and electronic products outside the European Union please contact your local authority and ask for the correct method of disposal Express5800 R120d 1M R120d 2M Maintenance Guide 9 Warnings and Additions to This Document Warnings and Additions to This Document 1
24. completed protocol and services settings Verity that the network driver for the server network controller has been installed Also verify that protocol such as TCP IP or various services have been properly specified Are transfer rate settings correct gt Verify that the transfer rate and duplex mode are the same as those of the connecting hubs Unable to display HELP on BACS HELP screen cannot be displayed on this BACS There is no problem in the quality or operation of network communications Express5800 R120d 1M R120d 2M Maintenance Guide 35 Chapter 1 Maintenance 5 Troubleshooting Communication performance of an optional LAN board is deqraded gt NEC recommends that the value of Jumbo Packet be 4 000 bytes or less for N8104 128 if the settings of Flow Control are specified as anything other than Disabled If the value of Jumbo Packet is set larger than the recommended value communication performance may be degraded There are RX dropped packets when the system was started on Linux Although there may be RX dropped packets when the system is started there is no operational problem Check the system and network environment when there are RX dropped packets during operation or when there is no communication 36 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting 32 4 When EXPRESSBUILDER is Started on Windows Cannot read on
25. console redirection is Enabled continued after completion of POST or not Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 1 2 3 Security If you move the cursor to Security the Security menu appears For the menu that has on the left move the cursor to it and then press the lt Enter gt key to show its submenus Then configure the settings Aptio Setup Utility Copyright C 2012 Administrator Password Select Administrator Password or User Password and then press the lt Enter gt key to display the screen where you can register change the password Tips e User Password cannot be set without setting Administrator Password e Do not set any password before installing OS e lf you have forgotten any password contact the store where you purchased the product or your maintenance service company Express5800 R120d 1M R120d 2M Maintenance Guide 69 Chapter 2 Convenient Features 70 For details about the options see the table below 1 System BIOS Password Configuration Administrator Password Up to 20 alphanumeric characters User Password Up to 20 alphanumeric characters Password On Boot Disabled Enabled Disable USB Ports Disabled Front Rear Internal Front Rear Front Internal Rear Internal Front Rear Internal When the lt Enter gt key is pressed the password entry screen to set administrative right
26. error CPU1_DIMM7 enabled error CPU1_DIMM8 error enabled CPU1_DIMM9 enabled error CPU1_DIMM10 with error is enabled CPU1_DIMM11 with error is enabled CPU1_DIMM12 with error is enabled CPU2_DIMM1 with error is enabled CPU2_DIMM2 with error is enabled CPU2_DIMM3 with error is enabled A memory error was detected CPU2_DIMMS has been disabled A memory error was detected CPU2_DIMM10 has been disabled A memory error was detected CPU2_DIMM11 has been disabled A memory error was detected CPU2_DIMM12 has been disabled An error in CPU1_DIMM1 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM2 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM3 was detected but because all memory is currently disabled An error in CPU1_DIMM4 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM5 was detected but because all memory is currently disabled An error in CPU1_DIMM6 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM7 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM8 was detected but because all memory is currently disabled this DIMM was forcibl
27. error was detected in CPU2 DIMM6 CPU2_DIMM6 A013 Memory Error detected in An error was detected in CPU2 DIMM7 CPU2_DIMM7 A014 Memory Error detected in An error was detected in CPU2 DIMM8 CPU2_DIMM8 102 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 1 POST Error Message Error Message Contact your sales representative CPU2_DIMM9 CPU2_DIMM9 CPU2_DIMM10 gt CPU2_DIMM11 CPU2_DIMM12 AEO1 CPU1_DIMM1 has been disabled AEO2 CPU1_DIMM2 has been disabled AEO3 CPU1_DIMM3 has been disabled AEO4 CPU1_DIMM4 has been disabled AEO5 CPU1_DIMM5 has been disabled AED6 CPU1_DIMM6 has been disabled AEO7 CPU1_DIMM7 has been disabled AE08 CPU1_DIMM8 has been disabled AEO9 CPU1_DIMM9 has been disabled AEOA CPU1_DIMM10 has been disabled AEOB CPU1_DIMM11 has been disabled AEOC CPU1_DIMM12 has been disabled AEOD CPU2_DIMM1 has been disabled AEOE CPU2_DIMM2 has been disabled AEOF CPU2_DIMM3 has been disabled AE10 CPU2_DIMM4 has been disabled AE11 CPU2_DIMM5 has been disabled AE12 CPU2_DIMM6 has been disabled AE13 CPU2_DIMM7 has been disabled AE14 CPU2_DIMM8 has been disabled Express5800 R120d 1M R120d 2M Maintenance Guide A memory error was detected CPU1_DIMM1 has been disabled A memory error was detected CPU1_DIMM2 has been disabled A memory error was detected CPU1_DIMM3 has been disabled A memory error was detected CPU1_
28. in User s Guide lf the indicator shows the server abnormality contact your salses representative 2 4 Backup We recommend that you periodically back up the data on HDD If RAID System has been setup on your system back up RAID Configuration Data We also recommend that you back up it after a rebuilt required due to HDD failure For information on RAID Configuration Data backup refer to the utility offered by EXPRESSBUILDER in Chapter 2 5 Details of EXPRESSBUILDER 2 35 Cleaning Regularly clean the server to keep it in good condition 44 WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details refer to Safety precautions in Precautions for Use in User s Guide e Do not disassemble repair or alter the server e Disconnect the power plug before cleaning the server 16 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 2 Daily Maintenance Wipe the external surfaces of the server with a dry soft cloth Follow the procedure below if stains remain on the surfaces Important 1 Confirm that the power is OFF POWER LED is OFF Unplug the power cord of the server from a power outlet Wipe off dust from the power cord plug with a dry cloth Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water and squeeze it firmly Rub off stains on the server wit
29. installed memory is displayed Available under 4 GB Memory capacity available in an area under 4 GB is displayed Current Memory Speed The current memory operating frequency is displayed Supported Supported is displayed when mirroring Not Possible feature is available in the current memory configuration Supported Supported is displayed when sparing feature Not Possible is available in the current memory configuration CPU1_DIMM1 12 Status Number Capacity and status of each DIMM is CPU2_DIMM1 12 Status Number Error displayed Disabled Number Indicates memory capacity and Not Present Number Mirrored Number Lock Step Number Spared DIMM is working normally Number Error Indicates memory capacity and failed DIMM is enabled Disabled Indicates DIMM is degraded due to memory error Not Present Indicates no DIMM is installed Number Mirrored Lock Step Spared Indicates memory capacity and specified mode Mirrored Lock Step Spared in memory RAS mode Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide 59 Chapter 2 Convenient Features 1 System BIOS 3 PCI Configuration submenu From the Advanced menu select PCI Configuration and then press the lt Enter gt key to display the menu screen as shown below Aptio Setup Utility Copyright C 2012 American Megatrends Inc PCI Device Controller and Option ROM Settings For details about the options see the tab
30. is displayed This password can be used to access all SETUP menus Password can be set only when SETUP is started by administrative right If no password is set SETUP starts with administrative right When the lt Enter gt key is pressed the password entry screen to set user right is displayed With this password access to SESTUP menus is limited The user password can be set when SETUP is started by administrative right or user right Enable or disable the feature that requires a password entry on boot This option can be selected when Administrator Password is set Select a port to be disabled Note that USB keyboard is enabled only while the POST is running If the internal USB port is disabled EXPRESSBUILDER built in kit cannot be used Remote Keyboard and Mouse Disabled Enable or disable the remote keyboard and Enabled mouse supported by BMC Trusted Computing This submenu is available for configuration only when Administrator Password has been set Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 1 Trusted Computing submenu From the Security menu select Trusted Computing and then press the lt Enter gt key to display the menu screen shown below If you enable TPM Support the following menu screen appears tup Utility Copyright C 2012 American Express5800 R120d 1M R120d 2M Maintenance Guide 71 Chapter 2 Convenien
31. not affect system operation 6000 Microsoft Windows Winlo Warning The winlogon notification subscriber lt GPClient gt was unavailable to gon handle a notification event Upon OS Installation This event does not affect system operation 6001 Microsoft Windows Winlo Warning The winlogon notification subscriber lt GPClient gt failed a notification event gon Upon OS Installation This event does not affect system operation Express5800 R120d 1M R120d 2M Maintenance Guide 121 Chapter 3 Appendix 2 List of Windows Event Logs Source Type Message Description Timing Action System Event Log for Windows Server 2003 R2 x64 4 b57nd Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter If the message appears upon system startup or upon applying Starter Pack Pack there is no problem in system operation 7011 Service Control Manager Error Timeout 30000 milliseconds waiting for a transaction response from the Dfs service Upon OS Installation Unless this event is registered by restarting the system there is no problem in operating the system 10016 DCOM Error The application specific permission settings do not grant Local Activation permission for the COM server application with CLSID 555F3418 D99E 4E51 800A 6E89CFD8B1D7 to the user NTAUTHORITY LOCAL SER
32. suppress OS booting if all of thememory resources are degraded Power Switch Inhibit Disabled Enable or disable the POWER switch inhibit Enabled feature CLI SETUP Disabled Enable or disable the Command Line Enabled Interface SETUP feature When this option is set to Enabled the operation of SETUP is changed to use Command Line Interface To switch back to the menu operation set this option to Disabled Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide 75 Chapter 2 Convenient Features 1 System BIOS 1 System Management submenu From the Server menu move the cursor to System Management and then press the lt Enter gt key to show its submenus Aptio Setup Utility Co ht C 2012 American For details about the options see the table below display only rn JO es CET SN reer OS ersenis dread Board PatNunber megan nate notes dspayes Board Seal umber these number ot mother says Sistem paramos Thapar rambo he system sitas sytem Sera umber O o These number ate syto spas oras pame Total chassis Seal umber O ne soral number ot chassis sopas A ae tazas LAN MAC The MAC address of management LAN port is OCA PEE IBMCDeviceID Device ID the device ID of BMC is The device ID of BMC is displayed BMC Device Revision O The revision of BMC is displayed BMC Firmware Revision ae The firmware revision of BMC is displayed SDR Revision SDR Revision The
33. this server s BMC For details refer to BMC Configuration User s Guide in EXPRESSBUILDER 7 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent enables you to manage and update the versions of the firmware and software installed in this server By using NEC ExpressUpdate you can install the downloaded packages easily For details refer to NEC ExpressUpdate Agent Installation Guide in EXPRESSBUILDER Tips Updates are available for some firmware and software that do not support NEC ExpressUpdate Refer to the following website to install these packages http www nec com global prod express index html 96 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 8 NEC Product Info Collection Utility amp NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various information related to the server all at once This utility allows you to collect server information Product Info for maintenance 8 1 Usage Execute stdclct collect exe contained in the installation folder of this utility By default this utility has been installed to the C Yezclct folder The log folder is created in stdclct folder and Product Info is stored in a compressed zip file Tips e Log on to Windows with an account that has an administrator privilege e The installation drive requires a free space of at least 2 5 GB Express5800 R120d 1M R120d 2M Maintenance Gu
34. x64 Edition 021 win winnt oemfd w2k3amd e Windows Server 2003 021 win winnt oemfd dotnet Express5800 R120d 1M R120d 2M Maintenance Guide 39 Chapter 1 Maintenance 7 Resetting and Clearing the Server J Resetting and Clearing the Server Refer to this section if the server does not work or if you want to set BIOS settings back to the factory settings 7 1 Software Reset If the server halts before starting the OS press lt Ctrl gt lt Delete gt lt Alt gt keys This clears all the data in progress in memory and restarts the server Note To reset the server when it is not frozen make sure that no processing is in progress 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Do not press BMC RESET Switch in usual operation To reset the BMC press BMC RESET Switch at least five seconds Remote management feature is disabled for about 40 seconds after BMC is reset Tips emc RESET Switch only resets BMC and that does not reboot the server R120d 1M BMC RESET switch 00000000 0000 ol a 00000000 0000 al E 00000090 0000 o gpae 00 Sosseoss sooo al seseases sese Bl essee sese 5 E e E O Sosooo00 oaoa 150333 ala Tscocooo coco ay oo oo 99000000 0090 al 9000
35. your sales representative avoiding impossible operation 2 I Checking and Applying Updates Express5800 Series posts update information for BIOS FW firmware driver and others of the server and peripheral devices on our website We recommend that the latest update always be applied for stable system NEC corporate site http www nec com Support amp Downloads NEC also provides ExpressUpdate that supports the detection download and application of the updates that must be applied to BIOS and FW firmware of the server ExpressUpdate is contained in EXPRESSBUILDER provided with the server Tips e Download and apply the latest update yourself e NEC recommends that you back up data for a rainy day before applying the latest update 2 2 Checking Alerts Use NEC ESMPRO Manager for Windows to constantly verify that no abnormalities are discovered on the monitored server and that no alerts have been issued Example image of NEC ESMPRO Manager ED rere COCO rE OCOCOH ola Core Sindee a y NEC ESMPRO Manager AlertViewer Express5800 R120d 1M R120d 2M Maintenance Guide 15 Chapter 1 Maintenance 2 Daily Maintenance 2 3 Checking STATUS LED After powering on the server or before shutting down the system and powering off the server check STATUS LED on the front of the server For the functions and descriptions of the LED refer to Chapter 1 5 Names and Functions of Parts
36. 00 OF 03 68 00 01 00 00 00 e Mesoos 00087 00 00 00 00 08 00 04 CO oes A 0010 03 01 00 00 00 00 00 00 room 0018 00 00 00 00 00 08 2D 00 ae 00207 00 00 00 00 00 00 00 00 ecos 0028 BY 27 04 00 00 00 00 00 F orase 0030 FF FF FF FF 06 00 00 00 yyyy 0038 40 00 00 00 00 00 00 00 0040 00 00 06 12 08 00 00 10 cessisse 0048 00 00 00 00 3c 00 00 00 lt 0050 00 00 00 00 80 A2 BA 86 bo 0058 00 00 00 00 08 BO BD 86 29 0060 00 00 00 00 00 00 00 00 0068 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 0078 00 00 00 00 00 00 00 00 0080 00 00 00 00 00 00 00 00 0088 00 00 00 00 00 00 00 00 116 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 2 List of Windows Event Logs System Event Log for Windows Server 2008 R2 134 Microsoft Windows Time Warning NtpClient was unable to set a manual peer to use as a time source Service because of DNS resolution error on NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter The error was No such host is known 0x80072AF9 Upon OS Installation This event does not affect system operation 1004 IPMIDRV Warning The IPMI device driver attempted to communicate with the IPMI BMC device during normal operation However the communication failed due to a timeout You can increase the timeouts associa
37. 003 x64 Edition or Windows Server 2003 a driver list of the OEM drivers is not displayed Did you change the boot priority in the Flash FDD gt Start the BIOS setup utility and change the boot priority in the Flash FDD as follows Boot Floppy Drive BBS priorities Boot Option 1 Flash FDD A product key was not requested For Windows Server 2008 R2 Windows Server 2008 If you install using the backup DVD ROM entering the product key is not required If installing using a DVD ROM other than the backup DVD ROM a screen for entering the product key is displayed twice during OS installation and before the MICROSOFT SOFTWARE LICENSE TERMS dialog box which displays after OS installation Follow the on screen instructions to enter the product key Express5800 R120d 1M R120d 2M Maintenance Guide 25 Chapter 1 Maintenance 5 Troubleshooting The following devices are indicated as faulty devices in a Windows Server 2008 R2 Server Core installation environment e SMBus Controller e PCI Simple Communications Controller e Base System Device e System Interrupt Controller e Performance Controller gt There is no operational problem Unable to access the partition which was previously created after reinstalling while several disks are connected gt For details refer to the Microsoft website below http support microsoft com kb 2497048 ja Japanese only When Windows Server 2
38. 008 R2 is installed while several disks are connected the system partition and the boot partition 100 MB are sometimes created in another disk gt For details refer to the Microsoft website below http support microsoft com kb 2530901 ja Japanese only When Starter Pack is executed on Windows Server 2008 R2 the below message is sometimes displayed for a moment upon shutdown 1 program still needs to close Waiting for Task Host Window gt No problems for system operation For details refer to the Microsoft website below http support microsoft com kb 975777 en us Windows Server 2003 R2 DISC 2 was installed after the Windows Server 2003 Service Pack had been applied gt Reapply the Service Pack If you applied the Service Pack even once after installing Windows Server 2003 R2 DISC 2 you need not reapply it If the Service Pack application is unknown when you install Windows Server 2003 R2 DISC 2 NEC recommends that the Service Pack be reapplied The system was installed as Workgroup although it is set to join the domain Is the LAN cable properly connected gt Ifthe LAN cable is not connected the system is installed in workgroup setting not in domain join setting After the OS is started join the domain 26 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting The following features are installed when Windows Server 2008
39. 0900 0000 ol 09000000 0000 y mmnm mana aaa onnon R120d 2M BMC RESET switch 04010 Onn a SJE sted 2 0 0 0 i Y i EE 8880 800 a leleleleleleioicicicicleicioleicicleleicie e EEE EE El UE COCCooCCCOOOSCOODD0000 O Ssl SIS SIIS SWIS SWIS SIIS SIIS SI cocococoocoocoocooocoocooo sin aetna ak sellfe siie sS eis siie siis siiis si ococcooccoocoaooaonaosooco o S08080808080808080 o S SIIN SINS SINIS SHINS Spf SIIS SIS S OBORZORORORORORORS 8 leslSsll8s es Ss 8s Es SOOO000000000000NVILODO ROSS OSO ROSOSOSOSO USD SUS SUD SS UDS SUPS SPSS aaaaaaocoaoaoaoccocoocooo o ROLE SOLO LOROSOSOS lo cleleleleleloielelelelelelelelelelelelelele OO 070707079 40 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 7 Resetting and Clearing the Server 7 3 Forced Shutdown Use this function when an OS command does not shut down the server POWER Switch does not turn off the server or software reset does not work Continue to hold POWER Switch of the server for at least 4 seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note R120d 1M POWER Switch Keep pressing fo
40. 10C BMC update firmware An illegality was detected while Unplug the power cord wait for at least 30 ted updating BMC firmware seconds then restart the server If the same error eOreupee is detected repeatedly contact your sales Internal Use Area of BMC FRU AN illegality was detected in representative FRU containing the device information C10E BMC SDR Repository empty Pi detected on BMC C10F IPMB signal Lines do not Failure of Satellite Management Unplug the power cord wait for at least 30 d Controller was detected seconds then restart the server If the same error respone is detected repeatedly contact your sales c110 BMC FRU device failure An error was detected in FRU representative that contains device information that stores the SDR a BMC SEL E RAM C114 A hardware error was detected in BMC corrupted Express5800 R120d 1M R120d 2M Maintenance Guide 107 Chapter 3 Appendix 1 POST Error Message Error Message Management controller does Update the BMC firmware di not respond If the same error is detected repeatedly contact not responding your sales representative C116 Private I2C bus not Private 12C bus does not Unplug the power cord wait for at least 30 di respond seconds then restart the server If the same error TES POUTTU l is detected repeatedly contact your sales C117 BMC internal exception BMC internal error was representative detected C118 BMC
41. 1lure LAN2 B211 PCI Slot 1A PCle Link Connection failure of PCle bus a was detected on PCI slot 1A Failure B212 PCI Slot 1B PCIe Link Connection failure of PCle bus was detected on PCI slot 1B Failure B213 PCI Slot 2B PCIe Link Connection failure of PCle bus Failure was detected on PCI slot 2B PCI Slot 1C PCIe Link Connection failure of PCle bus Failure was detected on PCI slot 1C B216 PCI Slot 2C PCIe Link Connection failure of PCle bus Failure was detected on PCI slot 2C B217 PCI Slot 3C PCIe Link Connection failure of PCle bus Failure was detected on PCI slot 3C B218 PCI Slot 1D PCIe Link Connection failure of PCle bus Failure was detected on PCI slot 1D B221 Onboard LAN 1 PCIe Link Link Width error was detected Width Error on onboard LAN1 B222 Onboard LAN 2 PCIe Link Link Width error was detected Width Error on onboard LAN2 B231 PCI Slot 1A PCIE Link Width A Link Width error was detected Error in PCI Slot 1A B232 PCI Slot 1B PCIE Link Width A Link Width error was detected Error in PCI Slot 1B PCI Slot 2B PCIE Link A Link Width error was detected in PCI Slot 2B Width Error B234 PCI Slot 1C PCIE Link Width A Link Width error was detected peace in PCI Slot 1C B235 PCI Slot 2C PCIE Link width A Link Width error was detected Bedi in PCI Slot 2C B236 PCI Slot 3C PCIE Link Width A Link Width error was detected al in PCI Slot 3C B237 PCI Slot 1D PC
42. 2 exe in Open text box and then click OK System Information starts From Files menu click Export a e oO N Enter the file name to save in File Name and then Click Save 4 3 Collecting User Mode Process Dump Dr Watson Diagnostic Information Dr Watson collects diagnostic information related to application errors For details refer to Chapter 1 7 2 How to Create a User Mode Process Dump File in Installation Guide Windows 4 4 Collecting Memory Dump If an error occurs the dump file should be saved to acquire necessary information You can specify any location for saving the diagnostic information For details refer to Chapter 1 7 1 Specifying Memory Dump Settings Debug Information in Installation Guide Windows Consult with your sales representative before dumping the memory Dumping the memory while the server is in operating normally may affect the system operation Important JA message indicating insufficient virtual memory may appear when restarting the system due to an error Ignore this message and proceed Restarting the system may result in an inability to properly dump the data 20 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting SJ troubleshooting If this system does not operate as intended check it according to the contents of the following checklist before sending it for repair If an item in the checklist corresponds with a pr
43. 4 Edition and Windows Server 200B ooooooccccconoccccnoconcnononcnonanancnnnnnnnnn 39 7 Resetting and Clearing the Server nccccnnncccnnnocccnnononcnnnonnncnononnno nono an nano nn nr nano EEEa Ea nane aa anidan 40 AA SOMMware EL EE E E ase 40 7 2 BMG Reset mirepo na init 40 7 3 Forced UA aa 41 7 4 Clearing BIOS Settings CMOS Memory ocooocccnnoccncnoconcnononononanoncnn nono cnn nan n nn nnnn nn rr nnnn rn rra nn rr narran 42 8 System Diagnostics 8 1 TA 8 2 Startup and Exit of System DiagnNostiCS oocoooccnnnnncccnnnocicononccnnononcncnnnannnn nono cnn nan nn rnnnn nn rr nan nna nan nnnnnns 45 Bs Offline TOONS sage a d 48 9 1 Starting Offline Tool isere n otto 48 9 2 Functions of Offline TOO S oooooonnnnccnnnncccnnnnccnnnnoncncnnnannnnnonnnnn nan ade naar nn nr nn nn nana rn Eea aE raai aeni Eiee 49 9 3 COMSOLE 1OSS ws ii daa 50 9 3 1 How to remotely Control ais ota rad 50 Convenient Features taz 51 T OSEM BO O A A ia 52 P EE ae SETUP insista E EE A E 52 1 2 Patameter DeschptioNnS eis otie iiiter oa ie ia 52 1 2 1 Maininnan aid n 52 T22 A wes eee AAN 54 1 2 3 SDE CUMLY veces ch cxsceceeaesait AT A AE E A 69 1 2 4 See es hisedihe oh heute a eesiansnh dicen a dei es tov a ented eee vied web eaareeet 74 1 2 5 A O O 79 1 2 6 Save amp Exodo ste ceddodtuessaueteetypers 81 Be lash PDD ii das 82 2 1 Notes on Using Flash a D D EAE EE T E A TST 82 2 1 1 Compensation for recorded data ooonooccccnnocccnnoccccnonon
44. C 3C 1D Factory setting a acta Express5800 R120d 1M R120d 2M Maintenance Guide 61 Chapter 2 Convenient Features 1 System BIOS b PCI Link Speed Settings submenu Aptio Setup Utility Copyright 1 012 Amer Target Link Speed Limit Auto For details about the options see the table below Option Parameter Descriptions Target Link Speed Limit Specify the upper limit of link speed of onboard PCI device PCIXX Slot Link Speed Limit Specify the upper limit of link speed of PCI device in each PCI slot R120d 1M XX 1A 1B 1C 1D R120d 2M XX 1A 1B 2B 1C 2C 3C 1D Factory setting 62 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 4 Advanced Chipset Configuration submenu From the Advanced menu select Advanced Chipset Configuration and then press the lt Enter gt key to display the menu screen as shown below Aptio Setup Utility Copyright C 2012 American Megatrends Inc QPI Frequency Limit Auto For details about the options see the table below onion rn Js Current QPI Link Freq The current QPI link speed is displayed display only This option is displayed only in multiple processor configuration QPI Frequency Limit Specify the upper limit of QPI link speed Enable or disable the High Precision Event Timer This feature may not be supported depending on OS Periodic SMI Disabled Enable or disable periodic SM in
45. DIMM was forcibly enabled Failed to expand option ROM Option ROM expansion in PCI slot 1B failed Option ROM expansion in PCI slot 2B failed Option ROM expansion in PCI slot 1C failed Option ROM expansion in PCI slot 2C failed Option ROM expansion in PCI slot 3C failed Option ROM expansion in PCI slot 1D failed Option ROM expansion in PCI slot 1A failed Overlapping serial port configuration was detected Contact your sales representative Disable expansion of option ROM of the board that is not used for OS boot Disable expansion of option ROM of the option board that is not used for OS boot Run SETUP and select Advanced gt PCI Configuration gt PCI Device Controller and Option ROM Settings gt PCIxx Slot Option ROM gt Disabled xx PCI slot number Start SETUP select Advanced gt Serial Port Configuration and specify the setting again in a way that the values of Base I O or Interrupt in Serial Port A and Serial Port B will not be the same 105 Chapter 3 Appendix 1 POST Error Message Error Message PCI System Error on PCI SERR was detected Contact your sales representative Bus Device Function B040 PCI Parity Error on PCI PERR was detected Bus Device Function B201 Onboard LAN 1 PCIe Link Connection failure of PCle bus Fail was detected on onboard eee LAN1 Onboard LAN 2 PCIe Link Connection failure of PCle bus Fail was detected on onboard a
46. DIMM4 has been disabled A memory error was detected CPU1_DIMM5 has been disabled A memory error was detected CPU1_DIMM6 has been disabled A memory error was detected CPU1_DIMM7 has been disabled A memory error was detected CPU1_DIMM8 has been disabled A memory error was detected CPU 1_DIMMS has been disabled A memory error was detected CPU1_DIMM10 has been disabled A memory error was detected CPU1_DIMM11 has been disabled A memory error was detected CPU1_DIMM12 has been disabled A memory error was detected CPU2_DIMM1 has been disabled A memory error was detected CPU2_DIMM2 has been disabled A memory error was detected CPU2_DIMM3 has been disabled A memory error was detected CPU2_DIMM4 has been disabled A memory error was detected CPU2_DIMM5 has been disabled A memory error was detected CPU2_DIMM6 has been disabled A memory error was detected CPU2_DIMM7 has been disabled A memory error was detected CPU2_DIMM8 has been disabled 103 Chapter 3 Appendix 104 Error Message CPU2_DIMM9 has been disabled AE16 CPU2_DIMM10 has been disabled AE17 CPU2_DIMM11 has been disabled AE18 CPU2_DIMM12 has been disabled AE81 AE82 CPU1_DIMM1 enabled with error is CPU1_DIMM2 error enabled CPU1_DIMM3 with error is enabled CPU1_DIMM4 enabled error CPU1_DIMM5 with error is enabled CPU1_DIMM6 enabled
47. Express 5800 NEC NEC Express Server Express5800 Series Express5800 R120d 1M R120d 2M EXP291 292 Maintenance Guide Model Number R120d 1M N8100 1794F R120d 2M N8100 1793F Chapter1 Maintenance Chapter 2 Convenient Features Chapter3 Appendix 10 021 01 104 01 April 2012 First Edition NEC Corporation 2012 Documents Provided with This Product Documents Provided with This Product Documents for this product are provided as accompanying booklets 1 and as electronic manuals 2 stored within EXPRESSBUILDER DVD Precautions for Use Describes points of caution to ensure the safe use of this server Read these cautions before using this server Getting Started Describes how to use this server from unpacking to operations Refer to this guide as you begin for an overview of this server EXPRESSBUILDER User s Guide Chapter 1 General Description Overviews names and functions of the server s parts Chapter 2 Preparations Installation of additional options connection of peripheral devices and ideal location for this server Chapter 3 Setting Up Your Server System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information Installation Guide Windows Chapter 1 Installing Windows Installation of Windows and drivers and important information for installation Chapter 2 Installing the Bundled Installation of bundled sof
48. Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS a SATA Information submenu Aptio Setup Utility Copyright C 2011 American Megatrends I For details about the options see the table below display only SATA Port0 A device connected to each port is displayed SATA Porti SATA Port2 SATA Port3 SATA Port4 Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide 65 Chapter 2 Convenient Features 1 System BIOS 6 USB Configuration submenu From the Advanced menu select USB Configuration and then press the lt Enter gt key to display the menu screen shown below Aptio Setup Utility Copyright C 2012 American Meg Device Reset Timeout 20 sec For details about the options see the table below o rn Js Device Reset Timeout Specify the timeout period when Start Unit command is issued to USB Mass Storage Device Controller Timeout 1 sec Specify the timeout period when Control Bulk 5 sec and Interrupt Transfer commands are issued 10 sec to USB Controller 20 sec Factory setting 66 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 7 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the lt Enter gt key to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and th
49. IE Link Width A Link Width error was detected E in PCI Slot 1D B261 Onboard LAN 1 PCIe Link Link Speed error was detected Speed Error on onboard LAN1 B262 Onboard LAN 2 PCIe Link Link Speed error was detected Speed Error on onboard LAN2 B271 PCISLot1A PCIe Link Speed Link Speed error was detected Error on PCI Slot 1A B272 PCI SLot 1B PCIe Link Speed Link Speed error was detected on PCI Slot 1B Error B273 PCI Slot 2B PCIe Link Speed Link Speed error was detected on PCI Slot 2B Error B275 PCI Slot 1C PCIe Link Speed Link Speed error was detected on PCI Slot 1C Error B276 PCI Slot 2C PCIe Link Speed Link Speed error was detected on PCI Slot 2C Error B277__ PCI Slot 3C PCIe Link Speed Link Speed error was detected Error on PCI Slot 3C 106 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 1 POST Error Message Error Message PCI Slot 1D PCIe Link Speed Link Speed error was detected Contact your sales representative Error on PCI Slot 1D c000 The error occurred during An error was detected while fan sensor reading reading fan sensor co10 The error occurred during AN error was detected while temperature sensor reading reading temperature sensor c011 System Temperature out of A temperature abnormality was It is possible that a fan has failed or is clogged the range detected Contact your sales representat
50. Mode Node Manager is in Recovery Unplug the power cord wait for at least 30 Mode seconds then restart the server At that time check the jumper switch setting on motherboard If the same error is detected repeatedly contact your sales representative Out of band setup configuration failure cooling is insufficient out of range in PSUs No information for system power consumption check 108 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 1 POST Error Message 2 Error reporting via beep Even if an error is detected by POST the error message may be unable to be displayed in the display In this case the server beeps to report that an error has occurred For example the beep code 1 3 3 1 indicates 1 beep a pause 3 beeps a pause 3 beeps a pause and 1 beep which means that an error occurred while checking the memory capacity The table below shows the beep code cause and solution No memory module is not installed Make sure that the DIMMs are correctly inserted Or no memory is detected If the same error is detected repeatedly ask your sales representative to replace DIMM or motherboard The processor is not installed Make sure that the processor is correctly mounted If the Or no processor is detected same error is detected repeatedly ask your sales representative to replace DIMM or motherboard No graphics controller could be detected Contact your sales representati
51. OS Jumper Change jumper swtich settings Wait about 5 seconds and then put it back Close Top Cover Plug in the power cord and turn on the server POST halts with the following error message ERROR 8006 System configuration data cleared by Jumper Press lt F1 gt to resume lt F2 gt to Setup Press lt F2 gt key to start the BIOS Setup utility and then run Load Setup Defaults from Save amp Exit menu Express5800 R120d 1M R120d 2M Maintenance Guide 43 Chapter 1 Maintenance 7 Resetting and Clearing the Server e Clearing a password 1 Refer to Getting Started provided with this server or Chapter 2 1 Installing Internal Optional Devices in User s Guide to remove Top Cover Confirm the position of Clear Password Jumper Change jumper swtich settings Close Top Cover and press POWER Switch OM Bee GON POST halts with the following error message ERROR 8007 Password Cleared By Jumper Press lt F1 gt to resume lt F2 gt to Setup 6 Press lt F2 gt key to start BIOS Setup Utility and then change the password Next execute Save Changes and Exit 7 Turn off the power and return the jumper switch to its original position by following steps 1 and 2 8 Close Top Cover 44 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 8 System Diagnostics System Diagnostics System Diagnostics runs several tests on the server From the Tool menu of EXPRESSBUILDER s
52. R120d 1M R120d 2M Maintenance Guide 73 Chapter 2 Convenient Features 1 System BIOS 124 Server If you move the cursor to Server the Server menu screen appears For the menu that has on the left move the cursor to it and then press the lt Enter gt key to show its submenus Aptio Setup Utility Copyright system Management The Server menu screen shows the options you can configure and their features For the menu System Management move the cursor to it and then press the lt Enter gt key to show its submenus 1 2 On Parameter Descriptions System Management Power Control Configuration Assert NMI on PERR Disabled Enable or disable feature to detect PCI Enabled PERR Assert NMI on SERR Disabled Enable or disable feature to detect PCI Enabled SERR FRB 2 Policy Retry 3 Times Specify how the system should operate if Disable FRB2 Timer FRB level 2 errors occur Always Reset Boot Monitoring Disabled Enable or disable the boot monitoring feature 5 60 minutes and specify the timeout period To use this feature NEC ESMPRO Agent must be installed on OS If starting up an OS on which it is not installed disable this feature Boot Monitoring Policy Retry 3 times Specify the processing to be done when Always Reset time out was enforced during boot monitoring and the server was automatically reset Retry 3 times Attempts to boot OS up to three times Always Reset Retries booting the OS repeated
53. R2 Windows Server 2008 IIS is installed using EXPRESSBUILDER Windows Process Activation Service Process Model Configuration APIs Remote Server Administration Tool Role Administration Tools Web Server IIS Tools gt The features listed above are activated because they are required for the installation of IIS basic features The Telnet Service is not installed gt Adjust the computer name to 14 characters or less and then install the Telnet Service according to the following procedure How to install the Telnet Service 1 Click Run on Start menu 2 Enter tlntsvr service in the Open box and then click OK 3 Click Start menu point to Control Panel click Administrative Tools and then click Services to confirm whether the Telnet Service is registered When the installation of Telnet Service is finished there is no problem if the computer name is set to 15 characters or more Eails to execute Create a parameter file for Windows OS gt Create a parameter file for Windows OS must be run using Microsoft HTML Application host If it does not start associate the file type with Microsoft HTML Application host via the following process 1 Select Run in Windows Start menu 2 Enter SwindirSlsystem321mshta exe register Express5800 R120d 1M R120d 2M Maintenance Guide 27 Chapter 1 Maintenance 5 Troubleshooting 3 4 When OS is Started Unab
54. Save Disabled Enable or disable the feature that saves the standby Enabled power on standby If this option is set to Enabled the AC LINK setting is fixed to Power On automatically and cannot be changed With AC power off state management monitoring and power on of server are disabled on remote site Powering on the server is available only by pressing the POWER switch on the server If AC LINK setting is changed from the remote site with this option being set you need to press the POWER switch twice to power on the server Cold Redundant Mode Disabled Enable or disable Cold Redundancy feature Enabled Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide 77 Chapter 2 Convenient Features 1 System BIOS The table below shows the operation of DC power when the AC power is turned off once and then back on in accordance with the AC LINK setting System status before AC power was turned off AC LINK setting Stay Off Last State Operating DC power is ON Continue pressing the POWER switch for at least 4 seconds to forcibly turn off the power Tips If an uninterruptible power supply UPS is used for automatic operation set the AC LINK to Power On 78 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 125 Boot If you move the cursor to Boot the Boot menu where you can configure the boot order appears Quiet Boot Disabled For deta
55. U not installed Displayed when battery is disconnected 1 Check if battery control cable cable used to connect RAID Controller with battery is properly connected gt Connect cable properly 2 Is it displayed immediately after the battery was connected The battery may not be detected if it is insufficiently charged If the battery is not detected even after 24 hours have elapsed restart the server BBU is failed Displayed when battery is failed Contact your sales representative BBU is discharged Displayed when battery voltage is low Check the cache mode current value about 12 hours later BBU in re learn cycle Displayed when battery is being refreshed Check cache mode current value about 12 hours later Reconstruction Displayed when battery is being reconstructed Check cache mode current value after reconstruction completes If the battery is not detected in spite of actions taken the battery may be faulty Consult with your sales representative Additional battery is not recognized or the following message is displayed in POST The battery hardware is missing or malfunctioning or the battery is unplugged or the battery could be fully discharged If you continue to boot the system the battery backed cache will not function If battery is connected and has been allowed to charge for 30 minutes and this message continues to appear then contact technical support for a
56. UILDER DVD and reboot while POST was being executed If you fail to insert EXPRESSBUILDER DVD and reboot during POST execution an error message may appear or the OS may start up Are BIOS settings correct gt BIOS Setup Utility allows you to configure the boot order of the boot devices Configure the boot order so that the optical disk drive will be the first to start up Check menu Boot Is a message such as the following displayed This EXPRESSBUILDER version is not designed for this Execute EXPRESSBUILDER provided computer with the server Insert the correct version and click OK EXPRESSBUILDER could not get the hardware parameters of this Contact your sales representative motherboard This version is not designed for this computer or the motherboard may be broken The file that EXPRESSBUILDER tried to operate was not found EXPRESSBUILDER cannot be read Media may be defective or the optical The file that EXPRESSBUILDER tried to operate was not able disk drive may be faulty to open Contact the maintenance service EXPRESSBUILDER can not get the parameters of the definition COMPANY file An undefined error occurred Contact your sales representative Unable to start EXPRESSBUILDER from Internal Flash Memory Did you press lt F3 gt key to start EXPRESSBUILDER from Internal Flash Memory while POST was being executed gt When the following mes
57. Unauthorized reproduction of the contents of this document in part or in its entirety is prohibited 2 The contents of this document may change without prior notice 3 Do not make copies or alter the document content without permission from NEC Corporation 4 Every effort has been made to ensure the completeness of this document However if you have any concerns or discover errors or omissions please contact your retailer 5 Regardless of these 4 items NEC Corporation assumes no responsibility for effects resulting from operations 6 The sample values used in this document are not the actual values Keep this document nearby so that you may refer to it as necessary Latest editions This document was created based on the information available at the time of its creation The screen images messages and procedures may differ from the actual screens messages and procedures Substitute as appropriate when content has been modified The most recent version of User s Guide as well as other related documents is also available for download from the following website http www nec com Express5800 R120d 1M R120d 2M Maintenance Guide NEC Express5800 Series Express5800 R120d 1M R120d 2M Maintenance This chapter explains maintenance of server and what actions are to be taken in case of trouble when operating this server 1 Transfer Movement and Disposal Describes how to transfe
58. VICE SID S 1 5 19 This security permission can be modified using the component Services administrative tool Upon OS Installation This event does not affect system operation Application Event Log for Windows Server 2003 R2 x64 63 WinMgmt Warning A provider HiPerfCooker_v1 has been registered in the WMI namespace Root WMI to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests A provider WMIProv has been registered in the WMI namespace Root WMI to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Upon OS Installation This event does not affect system operation 3009 LoadPerf Error Installing the performance counter strings for service CAWINDOWSIsyswow64Wipsecprf ini CAWINDOWSIsyswow64lipsecprf ini failed The first DWORD in the Data section contains the error code Upon OS Installation This event does not affect system operation 5603 WinMgmt Warning A provider Rsop Planning Mode Provider has been registered in the WMI namespace root RSOP but did not specify the HostingModel property This provider will be run using the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Ensur
59. Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter If the message appears upon system startup or upon applying Starter Pack Pack there is no problem in system operation 12nd Warning Broadcom BCM57711 xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter If the message appears upon system startup or upon applying Starter Pack Pack there is no problem in system operation The driver detected a controller error on Device Harddiskx DRX 11 Disk Error Note A different number replaces x depending on the connection status of the disk When the below values are 00 in Details in the event logs gt Display this event does not affect system operation Upon connecting with a USB device remote media and or Virtual Flash USB Device lt Word style gt 0000 0068030E 00000001 00000000 C004000B 0008 00000103 00000000 00000000 002D0800 0010 00000000 00000000 000427B7 00000000 0018 FFFFFFFF 00000006 00000040 00000000 0020 12060000 10000008 00000000 0000003C 0028 00000000 86BAA280 00000000 86BDB008 0030 00000000 00000000 00000000 00000000 0038 00000000 00000000 00000000 00000000 0040 00000000 00000000 00000000 00000000 0048 00000000 00000000 00000000 00000000 0050 00000000 00000000 lt Byte style gt 00
60. ay cause death or serious injury For details refer to Safety precautions in Precautions for Use in User s Guide e Do not disassemble repair or alter the server e Do not remove the lithium battery NiMH or Li ion battery e Disconnect the power plug before installing or removing the server Express5800 R120d 1M R120d 2M Maintenance Guide 13 Chapter 1 14 Maintenance 1 Transfer Movement and Disposal oe Pp y 44 CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details refer to Safety precautions in Precautions for Use in User s Guide e Make sure to complete installation Do not get your fingers caught e Be careful of handling internal components that may be at high temperatures Note Tips Make backup copies of important data stored in the hard disk drive Remove the media from the optical disk drive Power off the server POWER LED goes off Unplug the power cord of the server from the power outlet Disconnect all the cables from the server Pack the server securely to protect from damage shock and vibration Important Note Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 2 Daily Maintenance To use this server under top conditions at all times periodically check and perform maintenance as follows If abnormalities are found ask
61. ayManager The service She11HWDetection may not have unregistered for device Waming event notifications before it was stopped Upon OS Installation This event does not affect system operation 1004 IPMIDRV Warning The IPMI device driver attempted to communicate with the IPMI BMC device during normal operation However the communication failed due to a timeout You can increase the timeouts associated with the IPMI device driver When the system is used The above event log may be recorded Usually however IPMI command retry processing is performed so there is no operation problem 1021 Microsoft Windows Secur Warning SLUINotify service has failed to start hr 0x80070424 ity Licensing SLC Upon OS Installation Execute the license authentication from the license authentication screen 1534 Microsoft Windows User Wanrning Profile notification of event Create for component Profiles Service 56EA1054 1959 467f BE3B A2A787C4B6EA failed error code is 2147023591 Upon OS Installation The event may be registered at logon This event does not affect system operation 2505 Server Error The server could not bind to the transport Device NetBT_Tcpip_ 7A71FB4F 0E8F 4E19 9B14 A68452 59AAD6 because another computer on the network has the same name The server could not start Upon OS Installation This does not affect system operation 4307 NetBT Error Initialization failed because the tran
62. ct Drive Faul your sales representative System Rear Non Critical Rear tical Rear tical System Rear Non Critical System Rear Non Critical System Rear Non Critical System Front Non Critical System Front Non Critical A fan alarm was detected It is possible that a fan has failed or is clogged Contact your sales representative and request repairs System Front Non Critical System Front Non Critical System Front Non Critical System Front Non Critical System Front Non Critical System Front Non Critical 115 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 2 List of Windows Event Logs 2 List of Windows Event Logs Source Type Message Description Timing Action System Event Log for all Windows OS 51 Cdrom Warning Error detected on the device Device CdRom0 during the paging operation Upon OS installation This event may be registered in the event viewer but this does not affect system operation System Event Log for Windows Server 2008 R2 1 iScsiPrt Error Initiator failed to connect to the target Target IP address and TCP Port number are given in dump data When Windows Server 2008 R2 is operating Go to the following Microsoft website for details while iSCSI is recognized http support microsoft com kb 976072 en us 4 b57nd60a
63. ct your sales SIATIE NS BERE SES startup representative PCI Bus System Error 1 A system error was detected in Contact your sales representative PCI bus PCI Bus Parity Error 1 A parity error was detected in PCI bus CPUx DIMMx Correctable A frequent occurrence of _ correctable memory error was detected Memory Sparing feature failed over to standby memory temperature Error x DIMM number Memory DIMM Sparing Fail over on CPUx x CPU socket number Memory Mirroring Memory Mirroring feature failed over to standby memory Fail over on CPUx x socket number Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix Messages displayed on a lower LCD line 1 POST Error Message Processorl Voltage Lower A voltage abnormality was Non Critical detected Processorl Voltage Upper Non Critical Processorl Voltage Lower Critical Processorl Voltage Upper Critical Processor2 Voltage Lower Non Critical Processor2 Voltage Upper Non Critical Processor2 Voltage Lower Critical Processor2 Voltage Upper Critical BaseBoard Voltage Lower Non Critical BaseBoard Voltage Upper Non Critical BaseBoard Voltage Lower Critical Non Critical detected a board Temperature Critical Pa board Temperature ical A Baseboard Temperature Critical Baseboard Temperature2 Lower Non Critical Baseboard Temperature2 Upper Non C
64. d amp h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi execmethod_ requestresponse oinparams tmpMessage ID String For j 3 to idlength 2 tmpMessage tmpMessage amp Chr outsdridstring ResponseData 3 Next WScript Echo tmpMessage End Sub End Script e Execution example C VBS gt cscript nologo Sensor vbs e Execution result ID String Baseboard Temp4 Sensor Type Temperature Current Value 45 degrees C ID String Fnt Pnl Temp Sensor Type Temperature Current Value 27 degrees C ID String CPU1_DIMM1 Temp Sensor Type Temperature Current Value 35 degrees C ID String CPU1_DIMM2 Temp Sensor Type Temperature Event Status Unavailable Intake air temperature data is obtained from the sensor with an ID string that contains any of the following Amb Ambient or Front Panel In the case of the sample above the data is obtained from a sensor that contains Fnt Pnl Temp in its ID with a resulting intake air temperature of 27 C Express5800 R120d 1M R120d 2M Maintenance Guide 127 Chapter 3 Appendix 3 Accessing Data for Electric Power Temperature and Processor Utilization 3 1 3 128 Processor utilization The utilization rate of all logical processors is given by executing the Win32_PerfFormattedData_PerfOS_Processor class that Windows OS provides Below is th
65. d when using this server Optical disk drives This server is equipped with one of the following drives depending on the order at the time of purchase These drives are referred to as optical disk drives in this document e DVD ROM drive e DVD Super MULTI drive Hard disk drives Unless otherwise stated hard disk drives HDD described in this document refer to both of the following e Hard disk drives HDD e Solid state drive SSD Removable media Unless otherwise stated removable media described in this document refer to both of the following e USB memory e Flash FDD o Express5800 R120d 1M R120d 2M Maintenance Guide Notations Used in This Document Abbreviations of Operating Systems Windows Windows Operating Systems are referred to as follows Refer to Chapter 1 1 2 Supported Windows OS in Installation Guide Windows for detailed information Notations in this document Official names of Windows Windows Server 2008 R2 Standard Windows Server 2008 R2 Windows Server 2008 R2 Enterprise Windows Server 2008 Standard Windows Server 2008 Windows Server 2008 Enterprise Windows Server 2003 R2 Standard x64 Edition Windows Server 2003 R2 x64 Edition Windows Server 2003 R2 Enterprise x64 Edition Windows Server 2003 R2 Standard Windows Server 2003 R2 Windows Server 2003 R2 Enterprise Windows Server 2003 Standard Windows Server 2003 Windows Server 2003 Enterprise Windows 7
66. display only IN O e S Processor C3 Report Disabled Enable or disable the feature to report Enabled Processor C3 State to OS Processor C6 Report Disabled Enable or disable the feature to report Enabled Processor C6 State to OS Processor C7 Report Disabled Enable or disable the feature to report Enabled Processor C7 State to OS Package C State Limit Specify the upper limit for Package C State of processor Enable or disable the Enhanced Intel SpeedStep Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performance Specify whether the performance is Balanced Performance preferred or energy saving is preferred Balanced Energy while processor is running Energy Efficient Turbo Boost Disabled Enable or disable the Turbo Boost Enabled Technology feature This option is displayed only when the installed processor supports this feature Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide 57 Chapter 2 Convenient Features 1 System BIOS 2 Memory Configuration submenu From the Advanced menu select Memory Configuration and then press the lt Enter gt key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the lt Enter gt key to show its submenus Memory Information For details about the options see the table below pia Parameter Descriptions
67. e Use the upper and lower arrow keys to move the cursor and then press lt Enter gt key to select it Os installation default is selected if no key is pressed If Os installation is selected Top menu shown in 2 Top Menu appears after confirmation of Windows PE software license If Tool menu Normal mode is selected Tool Menu shown in 3 Too Menu appears The screen appears on the display Select this mode normally If Tool menu Redirection mode is selected you can operate EXPRESSBUILDER remotely by using BIOS Console Redirection In this mode the menu items and the tools that can be activated are the same as those in normal mode Tips se sure to select normal mode when using the remote KVM feature 88 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 5 Details of EXPRESSBUILDER 2 Top Menu NEC EXPRESSBUILDER Version 6 XX XXX XX XXX Eee To invoke each function select a radio button and then click Next If Remove is clicked you can remove USB devices inserted into this computer safely Set up this computer Invoke various utilities Configure EXPRESSBUILDER settings Exit EXPRESSBUILDER gt Next Remove Tips EXPRESSBUILDER is a configuration tool and it uses Windows PE Note that EXPRESSBUILDER automatically restarts if it is operated continuously 72 hours Operate Top Menu using the mouse or keyboard Th
68. e following menus are included a Set up this computer RAID configuration and Windows installation can be performed For details about how to install an OS refer to Installation Guide Windows Configure RAID System only If Configure RAID System only is selected only creation and modification of the RAID System is performed Install an OS separately after setting up the RAID configuration RAID settings OK p e Click Default to reset the RAID configuration to the default values e Click Settings to launch the setup wizard and set up the RAID configuration by following the instructions on the screen e Click Skip to cancel the RAID configuration setup Disk array1 RAIDO 1disk Logical drivel 148GB System Partition 40GB Default Settings Skip b Invoke various utilities Start a utility provided by EXPRESSBUILDER For details about the provided utilities refer to Chapter 2 5 3 Utilities Provided by EXPRESSBUILDER c Configure EXPRESSBUILDER settings Specify EXPERSSBUILDER settings For details about the settings refer to Chapter 2 5 4 Configure EXPRESSBUILDER Settings Express5800 R120d 1M R120d 2M Maintenance Guide 89 Chapter 2 Convenient Features 5 Details of EXPRESSBUILDER d Exit EXPRESSBUILDER Select this item to exit EXPRESSBUILDER Click Remove icon on the lower right to safely remove the USB device connected to the server 3 Tool Menu
69. e sample file created by using Visual Basic Script such as Proc vbs This script outputs the processor utilization rate every 30 seconds Start Script strComputer Set objWMIService GetObject winmgmts _ impersonationLevel impersonate YY amp strComputer root cimv2 set objRefresher CreateObject WbemScripting Swbemrefresher Set objProcessor objRefresher AddEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name Total Then first false End If else Wscript Echo Proc intProcessorUse Name amp amp _ PercentProcessorTime amp intProcessorUse PercentProcessorTime End If Next Wscript Sleep 30 1000 sleep 30 1000ms objRefresher Refresh Loop End Script Execution example C VBS gt cscript nologo Proc vbs Execution result ProcO PercentProcessorTime 0 Procl PercentProcessorTime 0 Proc2 PercentProcessorTime 0 Proc3 PercentProcessorTime 0 Proc4 PercentProcessorTime 76 Proc5 PercentProcessorTime 0 Proc6 PercentProcessorTime 0 Proc7 PercentProcessorTime 0 Proc_Total PercentProcessorTime 9 Proc 0 to Proc 7 show the utilization rate of each processor while Proc_Total shows the total processor utilization rate Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 3 Accessing Data fo
70. e that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality Upon OS Installation This event does not affect system operation 122 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 2 List of Windows Event Logs Source Type Message Description Timing Action System Event Log for Windows Server 2003 R2 4 b57w2k Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter If the message appears upon system startup or upon applying Starter Pack Pack there is no problem in system operation 1001 IPMIDRV Error The IPMI device driver attempted to determine if the system supported an IPMI BMC device The driver attempted to detect the presence of the IPMIBMC by searching the SMBIOS for Type 38 record But either no record was found or the record was not compatible with the version of the device driver If a SMBIOS Type 38 record was detected the Dump Data field of the event contains a binary representation of the record When the server is in operation If you use Hardware Management which is provided by Windows Server 2003 R2 above shown event log will be registered For more details refer t
71. ecececcne cece eeeeceeeaeeeeeeeeeeeaaeceeeeeseseeaeeeeeeeseseeaeaeeeeeseseccaeaeeeeeeetees 12 1 2 Disposal of the Server and CoOnSUMAbleS oooococinnncccnnnocononononcnnnonnccnnno cnn crono cnn nan n nn naar rra rca 13 1 3 Regarding the Transportation Of This Server oooonnncccnnnnciconococnnnnonnncnnnonnnn nono cnn nnnrn cnn narran rre 13 TA MOVING ANG Storing socio io tt dote died 13 2 Daily Maintenances iii 15 2 1 Checking and Applying Updates ooooccoonoccccnonocinononcccnononcnnnanoncnn conc nc nano nn nr naar nn rro nn nr rr rra 15 22 Checking Alerts a o 15 2 37 Checking STATUS LED tiie eee ele da coa 16 ek BACKUP esse E cet ses E E the cen og nitcbabpionten agae cues A E E A E ss 16 A O e 16 2 5 1 Cleaning the SV ic t 17 2 5 2 Cleaning the tape drive isiin nenne e E nia EAEn ti 17 2 5 3 Cleaning the keyboard and MOUSE c ocococcccconocccononononononcncnanoncnnnon cnn nano nn rr nana n nara rncrnnnrrnnnnnn 17 Bes WSSrSUPPOM TN 18 3 1 Maintenance Services vivio Aida 18 3 2 Before Asking for Repair sieaa id ita eat 18 4 Collecting Failure Information a a e a aces cece ee a a e a a aea aE E a ea aaaeeeaa iai 19 ALT Collecting Event LOGS sisser eiaa a ica 19 4 1 1 Windows Server 2008 R2 Windows Server 2008 ooooooccccnnocccccococcnononcncnanancnnnnnncnnnannnncnno 19 4 1 2 Windows Server 2003 R2 x64 Edition Windows Server 2003 acnee 19 4 2 Collecting Configuration InforMati0N oo oocnnnnnn
72. elect Test and diagnostics to diagnose the system 8 1 Testitems The following items are tested in System Diagnostics e Memory e CPU cache memory e Hard disk drive Important When executing the system diagnostics be sure to disconnect the LAN cable Executing the system diagnostics with the LAN cable connected may affect the network Tips Jon checking hard disk drives no data is written to the disk amp 2 Startup and Exit of System Diagnostics Start up System Diagnostics in the following procedure If the server is running follow steps 1 to 4 after shutting down and the server is ready to be rebooted 1 Start up EXPRESSBUILDER and select Tool menu For information on starting up EXPRESSBUILDER refer to Chapter 2 5 Details of EXPRESSBUILDER Note in case Language Selection menu appears select English 2 From the Tool menu select Test and diagnostics From Test and diagnostics select End User Mode to start System Diagnostics This process takes about three minutes When the diagnostics is completed the screen display changes as shown below Express5800 R120d 1M R120d 2M Maintenance Guide 45 Chapter 1 Maintenance 8 System Diagnostics Diagnostics tool title TeDoLi TEst amp Diagnosis On Linux Ver001 00 Build020901 1 1m Test window title Test End Start 10 06 58 End 10 09 58 Pass 000 03 00 TestTime 000 03 00 Test End NormalEnd 03 AbnormalEnd 00 ForceEnd 00 Test resu
73. emperature and Processor Utilization This section describes how to access data related to input power consumption in watts intake temperature and all logical processor utilizations in the Express Server during usual operation in accordance with ENERGY STAR Program Requirements 3 Windows The sample program below is verified to be run normally on Windows Server 2008 3 1 1 Power consumption Execute the following commands to access power consumption readings on BMC Baseboard Management Controller via IPMI Intelligent Platform Management Interface Network Function Code 3Eh Controller specific OEM Command Code OBh Get Current Sensor Data Below is the sample file created by using Visual Basic Script e g Power vbs Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get microsoft_ipmi for each oinstance in osvc instancesof microsoft_ipmi set oipmi oinstance next Format the IPMI command request Dim oinparams set oinparams oclass methods_ requestresponse inparameters oinparams networkfunction amp h3e OEM NetworkFunction oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h0b Get Current Sensor Data Command oinparams requestdatasize 0 call the driver Dim outparams set outparams oipmi execmethod_ requestresponse oinpa
74. en press the lt Enter gt key to display the menu screen shown below American ial Port Al Express5800 R120d 1M R120d 2M Maintenance Guide 67 Chapter 2 Convenient Features 1 System BIOS 68 For details about the options see the table below Serial Port A Settings Serial Port A Disabled Enable or disable serial Port A Enabled Serial A Base I O Specify the base I O address for serial port A Serial A Interrupt IRQ 4 Specify the interrupt for serial port A a 3 Serial Port B Serial Port B Settings Serial Port B Disabled Enable or disable serial Port B Enabled Serial B Base I O Specify the base I O address for serial port B Serial B Interrupt IRQ 4 Specify the interrupt for serial port B IRQ 3 Console Redirection Settings MA RA BIOS Redirection Port Disabled Enable or disable the console redirection Serial Port A feature for the specified serial port Specifying Serial Port B Serial Port A or Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager and options for connection shown below are displayed Terminal Type VT100 Select the terminal type VT UTF8 PC ANSI Baud Rate 9600 Specify baud rate 19200 57600 115200 Data Bits Specify data bit width 8 Specify parity type Odd Stop Bits 1 Specify stop bits 2 Flow Control None Specify the flow control method Hardware RTS CTS Continue C R after POST Disabled Select whether the
75. equestresponse oinparams If outparams Completioncode 0 Then If outparams ResponseData 6 1 Then Full Sensor Record call GetSensorType Reserve LS Reserve MS Record_LS Record MS sensorType If sensorType 1 Then Temperature WScript Echo call GetIDString Reserve_LS Reserve_MS Record_LS Record_MS Express5800 R120d 1M R120d 2M Maintenance Guide 125 Chapter 3 Appendix 3 Accessing Data for Electric Power Temperature and Processor Utilization WScript Echo Sensor Type Temperature sensorNum outparams ResponseData 10 call GetSensor Reserve_LS Reserve MS Record_LS Record_MS sensorNum End If End If Record_LS outparams ResponseData 1 Record _ MS outparams ResponseData 2 If Record_LS amp hff And Record MS amp hff Then exit For End If End If Next Sub GetSensorType rv_ls rv_ms rc_ls rc_ms sensorType Dim outtmp oinparams networkfunction amp ha oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 12 2 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams sensorType outtmp ResponseData 3 End Sub Sub GetSensor rv_ls rv_ms rc_ls rc_ms sensorNum Dim outtmp unitsl units2 sensortype oinparams networkfunction ha oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h23 oinparams requestdata array rv_ls rv_
76. g Protect Factory setting 42 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 7 Resetting and Clearing the Server The following instructions show how to clear the CMOS memory and the password 44 WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details refer to Safety precautions in Precautions for Use in User s Guide e Do not disassemble repair or alter the server e Do not remove lithium NiMH or Li ion batteries e Disconnect the power plug before installing or removing the server A CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details refer to Safety precautions in Precautions for Use in User s Guide e Make sure to complete installation e Do not get your fingers caught e Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For detailed information on static electricity refer to Chapter 2 1 2 Anti static Measures in User s Guide e Clearing CMOS memory 1 N O oO RF YO DN Refer to Getting Startea provided with this server or Chapter 2 1 Installing Internal Optional Devices in User s Guide to remove Top Cover Confirm the position of Clear CM
77. g Info gt lt Option gt lt Reboot gt Please choose a function by the arrow key and push Enter key lt Test Result gt Shows the diagnostics completion screen of the above diagnostics lt Device List gt Shows a list of connected devices lt Log Info gt Shows the log information of the diagnostics Log information can be saved To save it connect a FAT formatted removable media and then select Save F 46 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 8 System Diagnostics lt Option gt Optional features can be used from this menu lt Reboot gt Reboots the hardware 4 Select Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD from the drive System Diagnostics is now completed Express5800 R120d 1M R120d 2M Maintenance Guide 47 Chapter 1 Maintenance 9 Offline Tools 9 Offline Tools Offline tools are used for preventive maintenance failure analysis and their settings for this product 9 1 Starting Offline Tools Start up the offline tools at the following steps 1 Turn on the peripheral devices and then the server 2 Press lt F4 gt key while the message below is displayed Press lt F2 gt SETUP lt F3 gt Internal flash memory lt F4 gt ROM Utility lt F12 gt Network 3 Keyboard Selection Menu appears after POST completion When you select a keyboard type the following menu is displayed Off line TOOL MENU Main
78. h the cloth prepared in step 4 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again NO OT RF ODN Wipe the server with a dry cloth 2 5 2 Cleaning the tape drive A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge Periodically clean the tape drive with the designated cleaning tape For the cleaning interval and method the estimated usable period and lifetime of the tape cartridge refer to the instructions attached to the tape drive 2 5 3 Cleaning the keyboard and mouse Wipe the surface of the keyboard with a dry cloth after confirming that the whole system including the server and the peripherals are shut down and POWER LED is off An optical mouse does not work properly if the lens area is not clean Wipe the sensor with a dry cloth to remove any dirt or dust Express5800 R120d 1M R120d 2M Maintenance Guide 17 Chapter 1 Maintenance 3 User Support 3 User Support Before getting after sales service check the contents of the warranty and service 3 Y Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services For the services contact your sales representative 3 2 Before Asking for Repair If you think that a failure occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Refer to Chapter 1
79. he Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of Quantum Corporation of the United States PCI Express is a trademark of Peripheral Component Interconnect Special Interest Group Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat Inc in the United States and other countries All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners 8 Express5800 R120d 1M R120d 2M Maintenance Guide Regulatory Notices Regulatory Notices FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada Class A Emission Compliance Statement This Class A digital
80. ide 97 Chapter 2 Convenient Features 9 Universal RAID Utility 9 Universal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID Controllers e N8103 149 RAID Controller 512 MB RAID 0 1 e N8103 150 RAID Controller 512 MB RAID 0 1 5 6 e N8103 151 RAID Controller 1GB RAID 0 1 5 6 e N8103 160 RAID Controller 1GB RAID 0 1 5 6 For information about installing Universal RAID Utility refer to Universal RAID Utility in nstallation Guide Windows Refer to Universal RAID Utility User s Guide in EXPRESSBUILDER for more information about operating instructions and functions 9 IT Creating Logical Drive of RAID 6 You must use four or more Physical Devices to create a RAID 6 Logical Drive by using Universal RAID Utility If you want to create a RAID 6 Logical Drive from three Physical Devices you need to use WebBIOS Express5800 R120d 1M R120d 2M Maintenance Guide 1 POST Error Message Shows a list of error messages for errors detected by a self diagnostic test called POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Processor Utilization Describes how to check power consumption in watts intake temperature and logical processor utilizations Express5800 R120d 1M R120d 2M Maintenance Guide 99 Chapter 3 Appendix 1 POST Error Message I POST Error Message When an e
81. ility Describes the device information collection utility 9 Universal RAID Utility Describes Universal RAID Utility an application to manage or monitor the RAID Controllers Express5800 R120d 1M R120d 2M Maintenance Guide 51 Chapter 2 Convenient Features 1 System BIOS I System BIOS You can check and change the parameters using the BIOS Setup utility SETUP 4 1 Starting SETUP Turn on the server and proceed with POST Wait until the following message appears at the bottom left of the screen Press lt F2 gt SETUP adifferent message may appear depending on the environment If you press lt F2 gt SETUP will start after POST and the Main menu appears You can also start SETUP by pressing lt F2 gt key while expanding option ROM 1 2 Parameter Descriptions The SETUP utility has the following six major menus e Main menu e Advanced menu e Security menu e Server menu e Boot menu e Save amp Exit menu These menu has submenus for relevant items Selecting submenus allows you to configure further detailed parameters 1 2 1 Main If you start up the SETUP utility the Main menu is displayed first Aptio Setup Utility System Language English 52 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS For details about the options see the table below BIOS Information BIOS Version The BIOS version is diaplyed display only
82. ils about the options see the table below a a Ja SOS Quiet Boot Disabled Enable or disable the feature to display logo during Enabled POST When this option is set to Disabled the results of POST execution are displayed instead of the NEC logo If BIOS Redirection Port is enabled this option is shown as Unavailable and inaccessible run with Disabled state automatically Bootup Numlock State O Enable or disable Numlock feature of keyboard Setup Prompt Timeout Specify the time until the lt F2 gt is pressed to launch SETUP Boot Option Priorities Boot Option 1 Boot Option 2 Boot Option 3 Boot Option 4 CD DVD ROM Drive BBS Priorities A Specify the boot priority for each BBS BIOS Boot Floppy Drive BBS Priorities PO is Hard Drive BBS Priorities a Network Drive BBS Priorities LT These items display the priority of boot devices If all of the Boot Options are set to Disabled the SETUP starts running upon completion of POST Factory setting Express5800 R120d 1M R120d 2M Maintenance Guide 79 Chapter 2 Convenient Features 1 System BIOS 1 When BIOS detects a bootable device information on the device is displayed in the designated area 2 The boot priority from first to forth of the registered boot devices can be changed using the lt t gt lt gt and lt gt lt gt keys Move the cursor to a device using the lt t gt lt gt keys and change the priority using the lt gt
83. is enabled remote power on is not allowed and you can power on the server only by using the power switch on the server If you change the AC Link setting while Standby Power Save is enabled you need to press the power switch twice to start up the server The screen does not turn on Wait until the NEC logo appears Express5800 R120d 1M R120d 2M Maintenance Guide 21 Chapter 1 Maintenance 5 Troubleshooting POST does not complete Is memory installed correctly gt Check if memory is installed correctly Is the memory size large gt The memory check may take longer than usual if the installed memory size is large Wait for a while Did you perform any keyboard or mouse operation immediately after you started the server lf you perform any keyboard or mouse operation immediately after start up POST may accidentally detect a keyboard controller error and stops processing In such a case reboot the server Do not perform any keyboard or mouse operation until the BIOS start up message appears after you reboot the server Are memory and PCI devices supported for use with this server Operation of the server with unauthorized devices is not guaranteed 22 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting 3 2 Upon Starting EXPRESSBUILDER Unable to start EXPRESSBUILDER Did you insert EXPRESSB
84. is launched from DVD this feature is disabled You can install Starter Pack according to Chapter 2 5 2 Menu 4 Autorun Menu Tips Starter Pack is automatically installed when Windows is installed by using EXPRESSBUILDER If the server is a Windows preinstalled model Starter Pack is already installed 2 Save or restore RAID configuration data Saves and restores the configuration data on the RAID Controller The data can be saved to Internal Flash Memory if installed 3 Runa file directly Directly starts a external utility stored in a removable media Use this function only for utilities provided by NEC Express5800 R120d 1M R120d 2M Maintenance Guide 91 Chapter 2 Convenient Features 5 Details of EXPRESSBUILDER 2 4 Configure EXPRESSBUILDER Settings 1 2 EXPRESSBUILDER Settings can be configured from Top Menu described in Chapter 2 5 2 Menu 2 Top Menu as follows Load a driver into EXPRESSBUILDER A driver stored in a removable media can be loaded Use this function only for drivers provided by NEC Manage Internal Flash Memory Internal Flash Memory can be managed by using commands described below a c Note The below commands are not available when EXPRESSBUILDER is started from Internal Flash Memory Confirm the connection of Internal Flash Memory Checks if Internal Flash Memory is installed and accessible POST message is changed depending on the execution result of this comma
85. isk Drive recreate the configuration information initialize it and recover the drive using backup data Eails to automatically rebuild the Hard Disk Drive Did you secure sufficient time for replacing the Hard Disk Drive hot swap gt To make auto rebuild work secure at least 90 seconds from when a Hard Disk Drive is removed to when the drive is installed The Hard Disk Drive failed Contact the maintenance service company with which you signed up or the dealer where you purchased the product Unable to perform Consistency Check Is the Logical Drive Critical or Degraded gt Replace the failed Hard Disk Drive with new one and then perform Rebuild Is the Logical Drive RAIDO gt RAIDO has no data redundancy and therefore Consistency Check is disabled in the RAIDO configuration Cannot set Write Back for Cache Mode gt On Virtual Disks Properties Policies screen of Web BIOS Default Write shows set value of cache mode of RAID Controller and Current Write shows the current write policy Accordingly if battery is not connected failed or insufficiently charged indication of Current Write changes to Write Through even if you specify Write Back with BBU for Default Write 30 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting Reason for Diff in Write Indication of Action BB
86. ive c020 The error occurred during An error was detected while Contact your sales representative voltage sensor Pesdina reading voltage sensor c021 System Voltage out of the system voltage abnormality range was detected c040 SROM data read error An error was detected while reading data on SROM C061 1st SMBus device Error An error was detected on 1st SM Bus detected ig c062 2nd SMBus device Error An error was detected on 2nd SM Bus detected C063 3rd SMBus device Error An error was detected on 3rd detected SM Bus C064 4th SMBus device Error An error was detected on 4th detected aM Bus C065 5th SMBus device Error An error was detected on Sth detected SMBUS C066 6th SMBus device Error An error was detected on 6th detected SM Bus C067 7th SMBus device Error An error was detected on 7th detected SMBUS C068 8th SMBus device Error An error was detected on 8th detected we C101 BMC Memory Test An error was detected on BMC Unplug the power cord wait for at least 30 Failed seconds then restart the server If the same error al ed is detected repeatedly contact your sales c102 BMC Firmware Code representative Area CRC check Failed c103 BMC core hardware failure C104 BMC IBF or OBF check failed AN error was detected while accessing BMC C105 BMC SEL area full There is not enough space to Start up Offline Tools Chapter 1 9 Offline Tools store the system event log and delete the event logs c
87. k the BIOS configuration with this utility Are the server drivers installed Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed These drivers are installed along with the OS Some OS s allow you to change the keyboard and mouse settings Refer to the manual to check that the keyboard and mouse settings are correct Unable to access the Hard Disk Drive Is the Hard Disk Drive supported by the server gt Operation of any device that is not authorized by NEC is not guaranteed Is the Hard Disk Drive properly installed gt Check the Hard Disk Drive installation status and the cable connections Express5800 R120d 1M R120d 2M Maintenance Guide 33 Chapter 1 Maintenance 5 Troubleshooting Unable to access the internal or external SCSI devices Is the SCSI device supported for use with the server gt Operation of any SCSI device that is not authorized by NEC is not guaranteed Are the optional SCSI controllers properly configured gt Ifthe optional SCSI controller board is installed and connecting SCSI devices use the BIOS Setup utility to configure the SCSI devices correctly For details refer to the manual that comes with the optional SCSI controller board Are SCSI devices settings correct gt If the server connects to external SCSI devices SCSI ID and SCSI terminator need to be configured
88. le below o O O o O O O PCI Device Controller and Option ROM Settings PCI Link Speed Settings ASPM Support Disabled Specify energy saving level of Active State Auto Power Management When Auto is selected Force LOs an appropriate level is automatically specified When Force LOs is selected the energy saving level is set to LOs 4GB PCI Hole Granularity Specify the size of address space for PCI device PCI Bus Static Allocation Disabled Enable or disable static allocation of PCI bus Enabled number Factory setting 60 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS a PCI Device Controller and Option ROM Settings submenu ip Utility Copyright C 2012 American Megatrends Inc VGA Controller Enabled For details about the options see the table below Option Parameter Descriptions VGA Controller Disabled Enable or disable the on board VGA Enabled controller VGA Priority Offboard Specify priority to expand ROM of VGA Onboard controller LAN Controller Disabled Enable or disable the on board LAN controller Enabled LAN1 Option ROM Scan Disabled Enable or disable the option ROM SCAN for Enabled on board LAN 1 LAN2 Option ROM Scan Disabled Enable or disable the option ROM SCAN for Enabled on board LAN 2 PCIXX Slot Option ROM Enable or disable the option ROM on each PCI slot R120d 1M XX 1A 1B 1C 1D R120d 2M XX 1A 1B 2B 1C 2
89. le to start OS Has the BIOS configuration of the RAID Controller changed gt Set the correct BIOS configuration with a RAID Configuration Utility WebBIOS Is the RAID Controller recognized by POST gt Turn on the power after the RAID Controller is recognized as being connected successfully gt Ifthe RAID Controller is not recognized as being connected successfully the RAID Controller may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Is RAID Controller installed firmly straight into the PCI slot gt Install the RAID Controller properly Is the RAID Controller mounted on the PCI slot for which the mounting is restricted gt Check the mounting restrictions of the server and then mount the RAID Controller on the correct slot If the RAID Controller is not recognized as connected although the above action has been taken the RAID Controller may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Are Hard Disk Drives properly installed Install Hard Disk Drives properly Is SAS cable connected to Hard Disk Drive correctly gt Connect the SAS cable properly If the SAS cable is not recognized as connected although the above action has been taken the Hard Disk Drive may be faulty Contact the maintenance company with which
90. lications and Services Logs for Windows Server 2008 R2 Microsoft Windows Kernel EventTracing Admin 2 Microsoft Windows Error Session failed to start with the following error OxC000000D Kernel EventTracing When running an OS for the first time This event does not affect system operation 3 Microsoft Windows Error Session Microsoft Windows Setup stopped due to the following error Kernel EventTracing OxC000000D When running an OS for the first time This event does not affect system operation Microsoft Windows Dhcp Client Admin 1001 Microsoft Windows Error Your computer was not assigned an address from the network by the Dhcp Client DHCP Server for the Network Card with network address 0x50E549A98325 The following error occurred 0x79 Your computer will continue to try and obtain an address on its own from the network address DHCP server When installing an OS running an OS for the If this event is logged when installing an OS running an OS for the first first time or applying Starter Pack time or while applying Starter Pack it does not affect system operation Express5800 R120d 1M R120d 2M Maintenance Guide 119 Chapter 3 Appendix 2 List of Windows Event Logs Source Type Message Description Timing Action System Event Log for Windows Server 2008 4 e For Windows Server 2008 Warning Broadcom NetXtreme Gigabit Ethernet xx The network link i
91. line documents Do you have Adobe Reader installed correctly in your system gt Some documents are supplied in PDF format To read PDF files Adobe Reader needs to be installed in your computer Is your browser Internet Explorer Internet Explorer sometimes displays the Information bar to enforce security If this happens click the Information bar to display the documents The menu does not appear Is the shift key pressed gt Setting the DVD CD with the shift key pressed down cancels the Autorun feature Is the OS in the proper state gt The menu may not appear depending on the system registry setting or the timing to set the DVD CD In such a case select My Computer from Explorer and double click the icon of the set DVD drive Some menu items are grayed out Is your system environment correct Some software requires administrator authority or needs to be operated on the server Run on the appropriate environment 3 10 For Bundled Software NEC ESMPRO Agent for Windows gt For details of NEC ESMPRO Agent for Windows refer to NEC ESMPRO Agent Installation Guide Windows in EXPRESSBUILDER or its help NEC ESMPRO Manager gt For details of NEC ESMPRO Manager refer to NEC ESMPRO Manager Installation Guide in EXPRESSBUILDER or its help Express5800 R120d 1M R120d 2M Maintenance Guide 37 Chapter 1 Maintenance 5
92. lization of console 8802 DXE_NO_CON_OUT 8803 PEI_DXE_CORE_NOT_FOUND A flash ROM is corrupt 8804 PEI_DXEIPL_NOT_FOUND 8805 DXE_ARCH_PROTOCOL_NOT_AVA ILABLE 8806 PEI_RESET_NOT_AVAILABLE The system was not reset correctly DXE_RESET_NOT_AVAILABLE Follow the steps described in Chapter 1 7 Resetting and Clearing the Server Start SETUP and then setup each item again If the same error is detected repeatedly in spite of re setting contact your sales representative 8808 DXE FLASH UPDATE FAILED The Flash ROM was not written Contact your sales representative am am T to correctly 8830 PEI_RECOVERY_NO_CAPSULE The Flash ROM was not recovered correctly 8831 PEI_RECOVERY_PPI_NOT_FOUN D 8832 PEI_RECOVERY_FAILED 9000 Unsupported CPU detected An unsupported CPU was detected 9001 Unsupported CPU detected on ge CPU 2 A CPU of which clock speed is detected on CPU 1 unsupported was detected detected on CPU 2 Express5800 R120d 1M R120d 2M Maintenance Guide 101 Chapter 3 Appendix 1 POST Error Message Error Message 9040 PEI CPU SELF TEST FAILED An error was detected in CPU Contact your sales representative Py initialization 9041 Detected CPU Error on CPU 1 a error was detected on CPU 9042 Detected CPU Error on CPU 2 m error was detected on CPU 9060 PEI CPU MISMATCH CPU 1 and 2 are not the m same type 9080 Link in Slow Speed Made Low speed mode was detected on bus between CPU1
93. lts lt System gt MEM Memory l6 count NormalEnd CACHE Cache 49 count NormalEnd SCS HDD_02 000 DK32DJ 36W 89 count NormalEnd Test summary window Enter Detail Information ESC Return to Enduser Menu Diagnostics tool title Shows the name and version of the diagnostic tool Test window title Shows the progress of the diagnostics Test End is displayed when the diagnostics completes Test results Shows the start end and elapsed time and completion status of the diagnostics Guideline Shows the details of the keys to operate window Test summary window Shows the results of each test that executed the diagnostics Move the cursor and press lt Enter gt key on the cursor line to display the details of the test When an error is detected by the System Diagnostics the relevant test result in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press lt Enter gt key Take notes about the error message that has been output to the Detail Information screen and contact the store where you purchased the product or your maintenance service company 3 Follow the guideline shown at the bottom of the screen and press lt Esc gt key The Enduser Menu below is displayed TeDoLi TEst amp Diagnosis On Linux Ver001 00 Build020901 1 1m Enduser Menu lt Device List gt lt Lo
94. ly This option can be selected only when Boot Monitoring has been enabled 74 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 2 2 Thermal Sensor Disabled Enable or disable the thermal sensor Enabled monitoring feature If this option is set to Enabled and when abnormal temperature is detected stops POST before OS starts and waits until the temperature becomes normal Check previous System Config Disabled Enable or disable the feature to detect Enabled system configuration change If this option is set to Enabled and the system configuration differs from the previous boot the system stops before OS booting and displays confirmation message whether to continue booting At this time POST pauses until user s response is made BMC IRQ Disabled Specify whether to allocate interrupt lines for IRQ 11 BMC Baseboard Management Controller Post Error Pause Disabled Enable or disable the feature to suppress OS Enabled booting when POST detects an error until user s response is made When set to Disabled continues OS booting regardless of user s response even if an error is detected during POST Memory Error Halt Enable or disable the feature to suppress OS Boot booting when POST detects a memory degradation error until user s response is made This option is valid only when POST Error Pause is set to Enabled Even if this option is set to Boot POST stops to
95. mplement M M 10 call get2complement B B 10 call get2complement outtmp ResponseData 12 And h0f kl 4 call get2complement outtmp ResponseData 12 And hf0 16 k2 4 currentValue CDb1 TEIM rawData B 10 k1 10 k2 WScript Echo Current Value amp currentValue amp amp units2 End If End Sub Sub get2complement raw rv bit Select Case bit case 4 If raw And amp h8 Then rv 0 amp h10 raw and amp h0f 126 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 3 Accessing Data for Electric Power Temperature and Processor Utilization Else rv raw End If case 8 If raw And amp h80 Then rv 0 amp h100 raw and amp h0ff Else rv raw End If case 10 If raw And amp h200 Then rv 0 amp h400 raw and amp h3ff Else rv raw End If End Select End Sub Sub GetIDString rv_ls rv_ms rc_ls rc_ms Dim tmpMessage Dim outsdridstringtype oinparams networkfunction amp ha oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 47 1 oinparams requestdatasize 6 set outsdridstringtype oipmi execmethod_ requestresponse oinparams Dim outsdridstring Dim idlength j idlength outsdridstringtype ResponseData 3 and 31 oinparams networkfunction amp ha oinparams lun 0 oinparams responderaddress amp h20 oinparams comman
96. ms rc_ls rc_ms 20 14 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams unitsl outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 degrees C case 6 units2 Watts case else units2 Refer to IPMI Specification Type 0x _ amp hex outtmp ResponseData 4 End Select Get Sendor Reading Dim sensorData rawData currentValue oinparams networkfunction amp h4 oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h2d oinparams requestdata array sensorNum oinparams requestdatasize 1 set sensorData oipmi execmethod_ requestresponse oinparams If sensorData Completioncode lt gt 0 Then WScript Echo Sensor Not Available exit Sub End If rawData sensorData ResponseData 1 If unitsl and amp h40 Then If rawData And amp h80 Then rawData rawData Xor hff End If Elseif units and amp h80 Then call get2complement rawData rawData 8 End If If sensorData ResponseData 2 And amp h80 0 Or _ sensorData ResponseData 2 And amp h40 0 Or _ sensorData ResponseData 2 And amp h20 Then WScript Echo Event Status Unavailable Else WScript Echo Event Status ok Dim M B k1 k2 Dim ret M outtmp ResponseData 8 And hc0 4 outtmp ResponseData 7 B outtmp ResponseData 10 And hc0 4 outtmp ResponseData 9 call get2co
97. nd If the connection of Internal Flash Memory is recognized the commands b and c below can be executed Connected EXPERSSBUILDER can be started by pressing lt F3 gt key lt F3 gt Internal Flash Memory is displayed on the screen Not connected EXPERSSBUILDER cannot be started by pressing lt F3 gt key lt F3 gt Internal Flash Memory is not displayed on the screen Initialize Internal Flash Memory Clears the data in Internal Flash Memory and initializes formats it Be careful that all data in Internal Flash Memory is deleted Update Internal Flash Memory Copies EXPRESSBUILDER from EXPRESSBUILDER DVD or other media provided by NEC to Internal Flash Memory The data is overwritten and all previous data is cleared Tips the parameter file and RAID configuration data are retained Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 6 EXPRESSSCOPE Engine 3 6 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various functions by using a system management LSI called BMC Baseboard Management Controller EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies fans temperature and voltage Connecting the management LAN port to your network enables you to do the following from a remote site via a Web browser and SSH client e Managing the server e Operating KVM keyboard video and mouse from a remote console e Accessing a CD ROM DVD ROM flo
98. ndows is running Autorun Menu shown in Chapter 2 5 2 Menu 4 Autorun Menu appears Internal Flash Memory optional If Internal Flash Memory is installed in the server EXPRESSBUILDER can be started from it Note It is necessary to copy EXPRESSBUILDER to Internal Flash Memory first except BTO Built to order For details refer to 2 Manage in Chapter 2 5 4 Setting Up EXPRESSBUILDER Operating Environment Press lt F3 gt key when the following message appears on POST screen At this time be sure to remove a bootable disc from the optical disk drive Press lt F2 gt SETUP lt F3 gt Internal Flash Memory lt F4 gt ROM Utility lt F12 gt Network If lt F3 gt Internal Flash Memory is not displayed on POST screen make sure that Internal Flash Memory is connected correctly by referring to a in Chapter 2 5 4 Configure EXPRESSBUILDER Settings 2 Manage Internal Flash Memory When EXPRESSBUILDER is started from Internal Flash Memory Boot Selection Menu shown in Chapter 2 5 2 Menu 1 Boot Selection Menu appears Express5800 R120d 1M R120d 2M Maintenance Guide 87 Chapter 2 Convenient Features 5 Details of EXPRESSBUILDER J 2 Menu EXPRESSBUILDER is operated by using onscreen menus 1 Boot Selection Menu When EXPRESSBUILDER starts from DVD or Internal Flash Memory below menu appears Boot selection Os installation default Tool menu Normal mode Tool menu Redirection mod
99. ner alcohol or other corrosive substances e Carefully connect Flash FDD to the server e Do not move the server while Flash FDD is connected to USB connector e Remove Flash FDD from the server after use Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 2 Flash FDD 2 13 Use in EXPRESSBUILDER e Connect Flash FDD after Top Menu appears e When you exit EXPRESSBUILDER remove Flash FDD from the server first e Click Remove in the lower right corner of the menu to disable Flash FDD and then remove it NEC EXPRESSBUILDER Version 6 XX XXX XX XXX II ANO IN To invoke each function select a radio button and then click Next If Remove is clicked you can remove USB devices inserted into this computer safely Set up this computer Invoke various utilities Configure EXPRESSBUILDER settings Exit EXPRESSBUILDER Express5800 R120d 1M R120d 2M Maintenance Guide 83 Chapter 2 Convenient Features 3 Power Control Feature 3 Power Control Feature For a device that has a Xeon Processor power consumption of the server can be controlled through the command line interface of EXPRESSSCOPE Engine 3 BMC or by using NEC ESMPRO Manager This feature curves the upper limit of the power consumption which allows more servers to be installed in the environment where the power consumption is limited For settings information refer to EXPRESSSCOPE E
100. ngine3 User s Guide or NEC ESMPRO Manager online help 3 1 Supported OS The power control feature is available for the following OSs OSs that support the power control feature e Windows Server 2003 R2 Standard Edition SP2 or later e Windows Server 2003 R2 Enterprise Edition SP2 or later e Windows Server 2003 R2 Standard x64 Edition SP2 or later e Windows Server 2003 R2 Enterprise x64 Edition SP2 or later e Windows Server 2008 Standard e Windows Server 2008 Enterprise e Windows Server 2008 Standard x64 e Windows Server 2008 Enterprise x64 e Windows Server 2008 R2 Standard x64 e Windows Server 2008 R2 Enterprise x64 3 2 Notes on Using Windows Server 2008 The event shown below will be logged in Event Viewer if power control feature is used on Windows Server 2008 However it is the normal operation and the event is logged because the P State is controlled by the server side Source Kernel Processor Power Event ID 7 Level Warning User SYSTEM 84 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 4 RAID System Configuration A RAID System Configuration 4 1 WebBIOS and Universal RAID Utility The points to be noted when using Universal RAID Utility together with WebBIOS are described below 1 Terms Some terms are different between WebBlOS and Universal RAID Utility When using Universal RAID Utility together with WebBlOS replace
101. nncnono nono non o d iiS 82 2 1 2 Handling Flas MEDD cet hee pile ee aa Gaines 82 2 1 3 Use in EXPRESSBUILDER 3 crconconiscina sino aida oca 83 J Power Control Feature ai 84 5 PN A NN 84 3 2 Notes on Using Windows Server 2008 oooocccinocccoconoccnonononcnononcncnononnnr non nn nano nr rr nana nn n nr n rr nnnn rra 84 4 RAID System Configuration viii iii 85 4 1 NebBIOS and Universal RAID Utility cence ere ee enne ee ee taeeeeeeeaeee sees eetaeeeseeaeesenneeeeneaa 85 Details of EXPRESSBUILDER escent one ee ee ieee 87 3 1 Storage Medicare ci td tes 87 A A teeeecutes Ha dee date a a 88 3 3 Utilities Provided by EXPRESSBUILDER 7 een ceeeeeeeeeneeeeeenaeeeeeneeeeeseaeeeeeeaaeeeeeeeeeeesnaeeeeeeaas 91 J 4 Configure EXPRESSBUILDER SettingS eee eeeseeceeeeeeeeeneeeeeeaeeeeeneeeeesaeeeeeeaeeeeeneeeeesnaeeeeeeaas 92 6 EXPRESSSCOPE Engine Ficus 93 Z NEC ESM RO siii a pao 94 7 1 NEC ESMPRO Agent for WindOWS ooocococcccnnnocccccococncnnonoconanoncnnnono cnn nan nnc nano nn rr naar nn ran nc rre rra nnnnns 94 7 2 NEC ESMPRO Ma ager acosta isos 95 7 38 NEC ESMPRO Agent Extension ws coincide 96 7 4 BMG Configurationiince orinar tddi apa Oade cla ceca dls ads Ea cinc 96 7 3 NEC ExpressUpdate Agenit 1 ccccccceceedecsecsececceestecesecsedeedeeedeedesesteedsuetesedeceedesdaeendendeceedecceeeteees 96 Express5800 R120d 1M R120d 2M Maintenance Guide Contents 8 NEC Product Inf Collection Utility
102. nnnnccnnnnoccnonnncnnnnnonnncnnn cnn r nono cnn nar n nr nano rn naar narrar nnnnnnnns 20 4 3 Collecting User Mode Process Dump Dr Watson Diagnostic Information ooonnnncnnn cnnnnnccccco 20 4 4 Collecting Memory DUMP siisi ii da 20 SJ TWOUDIESNOOLING viii ia Sate anche as 21 3 1 Upon Power On to the End of POST ou ceecceeeenneeeeeeeeeeeeneeeeeeaeeeseneeeeesaeeeeeeaeeesneeeeeeenaeeeeeeaas 21 3 2 Upon Starting EXPRESSBUILDER oooonnccconocccnnoncccnnnoncnnnncnccnnnnnnnnnnnn cnn ran n cnn nan nn rr nan rra r rr rar rca 23 3 3 UponiInstallind OS E E E A E TT 25 FA When OS is Stated irienna ita 28 Jos When STOP Error DOCUS a e a a 30 3 6 When Operating a RAID System ooooonnnncnnnncccnnnoccncnononnnnnonnnnnn ttrt unuttun ukun EEEE naar rr rra rn ran nr inn rre 30 3 7 When Using Internal Devices and Other Hardware oooccococccnnoccnccononcnononnncnanoncncnnno cnn ran nnnnnnnnnnnnnnns 33 3 8 Wien OSisin Operation viii arab 35 3 9 When EXPRESSBUILDER is Started ON WindowS oooccococcnnnococccononnnononnncnanonnnncnnn cnn rnnnn cnn nnn rra 37 Express5800 R120d 1M R120d 2M Maintenance Guide Contents 3 10 For Bundled Sofware is 37 3 11 For OpticaliDisk DIIVES oros ita 38 3 12 When Power Orion AI a ia aia 38 6 Windows System Recovery cc aaa 39 6 1 Recovery of Windows Server 2008 R2 and Windows Server 2008 ooooooococccccnnoccconococcnononcnccnnancnnnnnnnos 39 6 2 Recovery of Windows Server 2003 R2 x6
103. o Enabling Microsoft Windows Server 2003 R2 Hardware Management on the following site NEC Express5800 Web Site http www 58support nec co jp global download W2K3_R2 index html Application Event Log for Windows Server 2003 R2 1003 EvntAgnt Warning TraceFileLevel parameter not located in registry Default trace file used is 1 When the server is in operation This event does not affect system operation 1015 EvntAgnt Warning TraceLevel parameter not located in registry Default trace level used is 32 When the server is in operation This event does not affect system operation 5603 WinMgmt Warning A provider Rsop Planning Mode Provider has been registered in the WMI namespace root RSOP but did not specify the HostingModel property This provider will be run using the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Ensure that provider has been reviewed for security behavior and update the HostingModel property of the provider registration to an account with the least privileges possible for the required functionality Upon OS Installation This event does not affect system operation Express5800 R120d 1M R120d 2M Maintenance Guide 123 Chapter 3 Appendix 3 Accessing Data for Electric Power Temperature and Processor Utilization 3 Accessing Data for Electric Power T
104. o responsibility for damages caused by leaking confidential information in this way The write protection of Flash FDD is the status before connecting to this server If you want to change the write protection remove Flash FDD from the server change the write protection switch and then connect it again Note Be careful not to accidentally flip the write protection switch while connecting Flash FDD to or removing it from the server 2 1 Notes on Using Flash FDD 2 1 2 Flash FDD is only intended as a temporary means of recording a driver so do not use it to back up data Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD if the data is lost Handling Flash FDD e Flash FDD is consumables If Flash FDD causes an error use a new Flash FDD e Do not turn off the server while the access LED of Flash FDD is blinking Turning off the server at this time can cause a failure or data corruption e Flash FDD cannot be connected via USB hub Directly connect Flash FDD to USB connector of the server e Before touching Flash FDD discharge static electricity from your body by touching a nearby metal object such as a doorknob or aluminum frame e Do not disassemble Flash FDD e Do not apply a strong force to Flash FDD e Do not place Flash FDD in an area directly exposed to sunlight or near a heater e Do not handle Flash FDD while eating drinking or smoking Also avoid contact with thin
105. oblem you are experiencing follow the subsequent check and processing instructions If the system still does not operate normally write down the messages displayed on the screen and then contact the maintenance service company J 1 Upon Power On to the End of POST Eail to power on the server Is the server properly supplied with power gt Check if the power cord connects to the power outlet or UPS that meets the power specifications for the server gt Use the power cord that comes with the server Additionally check the power cord for broken shield or bent plugs gt Make sure the power breaker for the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be linked with UPS using the BIOS Setup utility Did you press the power switch gt Press the power switch on the front of the server to turn on the power the POWER LED ON gt When power cord is connected the initialization of management controller starts During initialization the POWER LED lights amber and the Power switch is disabled even if it is pressed to power on the server To power on the server press the POWER switch after the amber POWER LED is unlit Is Standby Power Save set to Enable in the BIOS setup gt When Standby Power Save
106. on example mpstat P ALL e Execution result Linux 2 6 18 164 e15 localhost localdomain 11 17 09 17 59 30 CPU user snice sys Siowait irg soft steal idle intr s 17739530 all 1 23 0 04 0 42 2 69 0 03 0 10 0 00 95 49 1086 42 17 59 30 0 0 42 0 00 0 58 0 76 0 00 0 00 0 00 98 24 666 34 AS59330 1 0 41 0 00 0 29 09 0 00 0 00 0 00 98 21 0 00 17 59 30 2 Ze 0 00 0 33 2 30 0 00 0 00 0 00 9321 0 00 17139730 3 1 85 0 08 0 68 8 55 0 00 0 60 0 00 88 24 379 817 17 59 30 4 0 87 0 00 0 19 0 42 0 00 0 00 0 00 98 53 0 00 11 59 30 5 2 42 0 01 0 35 plas jl 0 08 0 00 0 00 95 83 6 63 AID O 6 0 30 0 01 0 17 A 39 0 00 0 00 0 00 98 13 0 02 17 59 30 7 1 36 0 20 0 74 5 72 0 12 0 20 0 00 91 66 33 54 You can acquire the processor utilization rate by subtracting idle from 100 130 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 7 NEC ESMPRO 7 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System To use these features install the bundled software such as NEC ESMPRO Agent on the server Refer to NEC ESMPRO Manager Installation Guide or online help of NEC ESMPRO for details Express5800 R120d 1M R120d 2M Maintenance Guide 95
107. ormality in Node Manager Turn off the power wait for about 30 execution Failed occurred seconds and restart the server If this does not resolve the problem contact your sales representative Node Manager Firmware Flash Erase Error Node Manager Firmware Corrupted Node Manager Firmware Abnormality in Node Manager Turn off the power wait for about 30 Corrupted occurred seconds and restart the server If this Node Manager Internal Error does not resolve the problem contact oqe your sales representative N BMC Manager can t communicate Node Manager Firmware Image execution Failed Node Manager Firmware Flash Erase Error Node Manager Firmware Flash Corrupted Node Manager Internal Error Nod B MC ode Manager Manufacturing Error od N N e Manager can t communicate e Manager Persistent Storage Integrity Error Operation was performed during Turn off the power wait for about 30 hard disk drive failure seconds and restart the server If this does not resolve the problem contact your sales representative t Drive 5 Drive 6 LE 114 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 1 POST Error Message Drive 7 Fault Operation was performed during Turn off the power wait for about 30 Drive 8 Fault hard disk drive failure seconds and restart the server If this Drive 9 Fault does not resolve the problem conta
108. per LCD line Message sent from BIOS CB a Message displayed on lower ry a Fito Trusted sites Protected Mode OFF a o 7 LCD line Message sent from BMC e Messages displayed on an upper LCD line BIOS Message XX POST Started Displayed while POST is running This is not an error XX denotes POST code that is running XX BIOS Rev YYYY Displayed while POST is running XX denotes POST code that is running and YYYY denotes system BIOS version POST Completed Displayed when POST completes normally Successfull POST ERROR XXXX Error XXXX was detected during Check the message displayed on LCD and take an POST appropriate action implemented implemented System paused appropriate action when SETUP operation is completed Waiting for normal A temperature abnormality was Lower the room temperature or turn off the power to detected inside the server cool the server to room temperature before starting up the server If this abnormality continues to occur check if a fan has failed If the same error still continues to occur contact your representative BIOS Recovery Running BIOS recovery is in progress This is not an error Wait until BIOS update is BIOS Updater Running BIOS update is in progress completed System Configuration The CPU or memory configuration If this message appears even when no configuration h is detected has changed since the previous change has been made conta
109. ply unit abnormality Make sure that the power cord is Power Supply2 Failure detected occurred plugged in If this does not resolve the problem contact your sales representative and request repairs Processor Missing No CPU is installed Contact your sales representative and request CPU or motherboard replacement Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 1 POST Error Message Processorl Thermal Trip Processor2 Thermal Trip The power was forcibly turned off Contact your sales representative due to a CPU temperature abnormality Chip Set Thermal Trip ncorrectabl ncorrectabl ncorrectabl ncorrectabl The power was forcibly turned off due to an abnormal temperature of chipset An unrecoverable error occurred for CPU1 DIMM1 An unrecoverable error occurred for CPU1 DIMM2 An unrecoverable error occurred for CPU1 DIMM3 An uncorrectable error occurred for CPU1 DIMM4 ncorrectabl An unrecoverable error occurred for CPU1 DIMM5 ncorrectabl An unrecoverable error occurred for CPU1 DIMM6 ncorrectabl An unrecoverable error occurred for CPU1 DIMM7 ncorrectabl ncorrectabl An unrecoverable error occurred for CPU1 DIMMB8 An unrecoverable error occurred for CPU1 DIMMO 0 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM10 1 Uncorrectable Error An unrecoverable error occurred for CPU1
110. portable shadow copy Go to the following Microsoft website for details to another server that has a read only volume http support microsoft com kb 2003016 en us while operating Windows Server 2008 R2 12289 vss Error Unexpected error DeviceloControl storage volume _ _mpio disk amp ven_n ec amp prod_istorage_1000 amp rev_1000 1 amp 7f6ac248 amp 0 amp 303030303 030303031303030303032383030304636 GUID 00000000 00007 e00 GUID 00000000000002B8 x00560000 0000000000000000 0 00000000004866D0 4096 0 hr 0x80070013 This media is read only volume When you import a transportable shadow copy Go to the following Microsoft website for details to another server that has a read only volume http support microsoft com kb 2003016 en us while operating Windows Server 2008 R2 12289 VSS Error Volume shadow copy service error unexpected error DeviceloControl fdc generic_floppy_drive 68 amp 6a032c4 amp 0 amp 0 GUID 00000000000002B0 0x00560000 0000000000000000 0 00000000001EC0E0 4096 0 hr 0x80070001 function is incorrect When you import a transportable shadow copy Go to the following Microsoft website for details to another server that has a floppy disk drive http support microsoft com kb 2003968 en us while operating Windows Server 2008 R2 118 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 2 List of Windows Event Logs App
111. ppy disk ISO image or USB flash drive in a remote console In order to activate these functions the optional N8115 04 Remote KVM and Media License are required To actualize these functions virtual USB mass storage Remote FD Remote CD DVD Remote USB Memory or Virtual Flash is always connected as USB mass storage Express5800 R120d 1M R120d 2M Maintenance Guide 93 Chapter 2 Convenient Features 7 NEC ESMPRO J NEC ESMPRO 7 1 NEC ESMPRO Agent for Windows For details of NEC ESMPRO Agent for Windows refer to NEC ESMPRO Agent Installation Guide Windows in EXPRESSBUILDER or its help 94 Express5800 R110d 1E E110d 1 Maintenance Guide Chapter 2 Convenient Features 7 NEC ESMPRO 7 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System To use these features install the bundled software such as NEC ESMPRO Agent on the server Refer to NEC ESMPRO Manager Installation Guide or online help of NEC ESMPRO for details Express5800 R120d 1M R120d 2M Maintenance Guide 95 Chapter 2 Convenient Features 7 NEC ESMPRO 7 3 NEC ESMPRO Agent Extension NEC ESMPRO Agent Extension allows you to manage the server remotely by this servers BMC connecting with NEC ESMPRO Manager For details refer to NEC ESMPRO Agent Extension Installation Guide in EXPRESSBUILDER 7 4 BMC Configuration BMC Configuration enables you to specify configurations to
112. r Electric Power Temperature and Processor Utilization 3 2 Linux The sample program below is verified to be run on Red Hat Enterprise Linux 5 3 2 1 Power consumption Power consumption is given by executing the following commands via IPMI to BMC Network Function Code 3Eh Controller specific OEM Command Code OBh Get Current Sensor Data The example below uses the open source software OpenIPMI driver and IPMITool For Red Hat Enterprise Linux 5 OpenIPMI is provided as an inbox driver IPMITool is provided in Open PMI tools version rpm e Execution example ipmitool raw 0x3e 0x0b e Execution result 4c 00 Power consumption is given by calculating the 2 byte 16 bits output value The second value 0x00 15 8 The first value Ox4C 7 0 In the example above power consumption 0x004C 16 bits 76 10 bits watts Tips Power consumption readings may not be acquired depending on the power supply configuration of the server In such cases either of the following messages is displayed Unable to send RAW command channel 0x0 netfn 0x3e lun 0x0 cmd 0xb rsp 0xc1 Invalid Command or Unable to send RAW command channel 0x0 netfn 0x3e lun 0x0 cmd 0xb rsp 0xcb Requested sensor data or record not found 3 2 2 Intake air temperature Intake air temperature is given by executing IPMI commands to BMC The example below uses Open IPMI driver and IPMITool that are open source software For Red Hat Enterp
113. r at least 4 seconds ee qlo Wi lll lo R120d 2M POWER Switch Keep pressing for at least 4 seconds QQQ SE on 8 SSS hq hi w u z z h l OO00000000000000000000 O000000000000000000000 IH ooco000000000000000000 ls silis si 0000000000000000000000 208080808080808080 0000000000000000000000 2200000002000000 I coco000000000000000000 o S8S28R89S282895089 mimm cocco OLVOPOPOPSPOPGLPOPG x P AAAAA AN 4 L LL l ocooaoso oooe 90900000 0000 90000090 0000 n 3 A 3 3 S 3 a A G Express5800 R120d 1M R120d 2M Maintenance Guide 41 Chapter 1 Maintenance 7 Resetting and Clearing the Server 7 4 Clearing BIOS Settings CMOS Memory To set the BIOS settings back to the factory default settings clearing CMOS memory use the internal jumper switch You can also clear the password set in the BIOS Setup utility SETUP by using the same way Tips Use this function to return the BIOS settings to the factory defaults if the server does not work When the server works use the BIOS setup utility SETUP to return the settings to the factory defaults To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Clear Password Jumper JPASSWORD1 10 10 alo lc 3 3110 Protect Clear Factory settin
114. r this server to a third party Also describes how to dispose move and store this server 2 Daily Maintenance Describes what you must confirm for daily use how to manage files and how to clean the server 3 User Support Describes various services on this product 4 Collecting Failure Information Describes how to collect information about the location where a failure occurred and its cause when the server malfunctions Refer to this section in case of a failure 5 Troubleshooting Describes how to identify the causes of problems and what actions are to be taken to address them Refer to this section when you suspect a failure 6 Windows System Recovery Describes Windows recovery setup Refer to this section when Windows is corrupt 7 Resetting and Clearing the Server Describes how to reset or clear the server Refer to this section when the server is not working or when you want to restore BIOS settings to the factory settings 8 System Diagnostics Describes the system diagnostics of this server 9 Offline Tools Describes tools for preventive maintenance of this product Express5800 R120d 1M R120d 2M Maintenance Guide 11 Chapter 1 Maintenance 1 Transfer Movement and Disposal T Transfer Movement and Disposal 1 T Transfer to a Third Party Observe the following precautions when you transfer or sell the server or software provided with the server to a third party e Server When transferring
115. rams WScript Echo Completion Code 0x amp hex outparams Completioncode If outparams Completioncode lt gt 0 Then Wscript Echo Not supported Else WScript Echo Data LS Byte 0x amp hex outparams ResponseData 1 WScript Echo Data MS Byte 0x amp hex outparams ResponseData 2 WScript Echo Power Consumption amp outparams ResponseData 2 256 _ outparams ResponseData 1l watts End If End Script e Execution example C VBS gt cscript nologo Power vbs e Execution result Completion Code 0x0 Power Consumption 76 watts 124 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 3 Accessing Data for Electric Power Temperature and Processor Utilization The power consumption is 76 watts Tips Power consumption readings may not be acquired depending on the power supply configuration of the server The completion code in such cases is 0xC1 or 0xCB 3 1 2 Intake air temperature Execute the following standard commands that conform to IPMI to search the SDR Sensor Data Record for the temperature sensor and obtain intake air temperature data e Get SDR Repository Info e Reserve SDR Repository e Get SDR e Get Sensor Reading Below is the sample file created by using Visual Basic Script e g Sensor vbs Start Script Option Explicit Prepare for MS IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts rootYwmi se
116. revision of Sensor Data Record is displayed ME Version The firmware version of Management Engine is a Descriptor Revision Revision The revision of The revision of descriptor is displayed is displayed Chipset Revision oe The revision of chipset is displayed Factory setting 76 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS 2 Power Control Configuration submenu From the Server menu move the cursor to Power Control Configuration and then press the lt Enter gt key to show its submenus Aptio Setup Utility Copyright C 2012 American Megatrends Inc AC LINK Last State For details about the options see the table below nr os SOUS AC LINK Stay Off Specify AC link feature Specify how the DC power Last State state should be when the AC power is supplied again Power On after loss of power See the table below Power ON Delay Time Mode Manually Setting Select a method to specify the delay time before Random powering on DC power Available options are User specified value or random value This option is selectable when Power On or Last State is specified in AC LINK Delay Time 45 600 Specify the delay time within the range between xx and 600 seconds The minimum configurable time is displayed when executing Load Setup Defaults This menu appears when Manually Setting is specified for Power ON Delay Time Mode Standby Power
117. rise Linux 5 OpenlPMI driver is contained in Inbox driver IPMITool is contained in OpenIPMI tools version rpm e Execution example ipmitool sdr type Temperature e Execution result Baseboard Temp4 31h ok 45 degrees C Fnt Pnl Temp 35h ok 27 degrees C CPU1_DIMM1 Temp 40h ok 48 degrees C CPU1_DIMM2 Temp 41h ok 46 degrees C CPU1_DIMM3 Temp 42h ok 49 degrees C CPU1_DIMM4 Temp 43h ns No Reading CPU1_DIMM5 Temp 44h ns No Reading CPU1_DIMM6 Temp 45h ns No Reading Pl Therm Ctrl AOh ok 0 unspecified Express5800 R120d 1M R120d 2M Maintenance Guide 129 Chapter 3 Appendix 3 Accessing Data for Electric Power Temperature and Processor Utilization The output above shows the following in a line in order 1st Sensor name 2nd Sensor number 3rd Sensor status ok indicates that the status has not reached a point of warning or danger 4th Sensor monitoring point 5th The current reading of the sensor The sensor indicating intake air temperature contains Amb Ambient or Fnt Pnl Temp in its name The data in the above example is obtained from the sensor that contains Fnt Pnl Temp in its ID and the intake air temperature is 27 C 3 23 Processor utilization The utilization rate of all logical processors is given by executing the mpstat command provided in a Linux distribution For Red Hat Enterprise Linux 5 sysstat version rpm contains the command e Executi
118. ritical a Baseboard Temperature2 Lower Critical Baseboard Temperaturel Lower A temperature abnormality was Contact your sales representative It is possible that a fan has failed or is clogged Contact your sales representative and request repairs Express5800 R120d 1M R120d 2M Maintenance Guide 111 Chapter 3 Appendix 1 POST Error Message 112 Baseboard Temperature2 Upper A temperature abnormality was detected It is possible that a fan has failed or is clogged Contact your sales representative and request repairs Critical Ambient Temperature Lower Non Critical Ambient Temperature Upper Non Critical Ambient Temperature Lower Critical bient Temperature Upper Critical Temperature Temperature Temperature CPU1 DIMM Area Temperature Upper perature CPU2 D perature Non Cri CPU2 D perature Critica CPU2 D Temperature Critical Processorl T Non Critical Processorl 1 1 Control Critical Processor2 T Non Critical Processor2 T 1 Control Critical DUMP Request The dump button was pressed Wait until collecting the memory dump data has finished OS shutdown Alm An OS stop error occurred Record the displayed message wait until collecting the memory dump data has finished and then contact your sales representative and request repairs Power Supplyl Failure detected A power sup
119. rity violation if it does not correctly impersonate user requests A provider WmiPerfClass has been registered in the Windows Management Instrumentation namespace root cimv2 to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Upon OS Installation This event does not affect system operation 1020 EvntAgnt Error processing registry parameters Extension agent terminating Upon OS Installation This event does not affect system operation 1054 Security Licensing SLC Warning Component error hr 0x80049E00 4 3 Upon OS Installation This event does not affect system operation 1500 SNMP Error The SNMP Service encountered an error while accessing the registry key SYSTEM CurrentControlSet Services SNMP Parameters PermittedMana gers Upon OS Installation This event does not affect system operation 2019 EvntAgnt Error SNMP Event Log Extension Agent did not initialize correctly Upon OS Installation This event does not affect system operation 3001 EvntAgnt Warning Log file not positioned at end Upon OS Installation This event does not affect system operation 3003 EvntAgnt Warning Error positioning to end of log file can t get oldest log record Handle specified is 17891340 Return code from GetOldestEventLogRecord is 223 Upon OS Installation This event does
120. rror is detected by POST the display shows an error message In addition depending on the error contents your server might beep to report that an error occurred Messages indicating a memory error System Monitoring Check Passed ERROR AE81 CPU1_DIMM1 with error is enabled AE01 CPU1_DIMM1 has been disabled AE02 CPU1_DIMM2 has been disabled in this example the message indicates that CPU1_DIMM1 and CPU1_DIMM2 have failed and that DIMM1 has been forcibly started up Press lt F1 gt to resume lt F2 gt to setup The following table lists error messages and the actions to take in response to them 100 Tips e Write down the displayed messages and beep patterns before contacting your sales representative Alarm messages are useful information for maintenance e The list only contains messages for the server For details about error messages of optional devices and the actions to take refer to the instructions that come with each product Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 1 POST Error Message 1 Error messages Error Message System variable is Illegal setup information of Start BIOS Setup Utility SETUP and then BIOS was detected execute Load Setup Defaults and specify the necessary settings If the same error is detected repeatedly in spite of re setting contact your sales representative 8001 Real time clock error Real time clock error was S
121. s 1 2 6 a b c d e Save amp Exit If you move the cursor to Save amp Exit the Save amp Exit menu appears Save Changes and Exit The options of this menu are described below Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM Non volatile memory After the SETUP utility closes the system automatically reboots Discard Changes and Exit The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the system automatically reboots Save Changes Changes are saved in NVRAM Discard Changes The changes are discarded and the settings are reset to the one at startup of SETUP utility Load Setup Defaults This option resets all values in the SETUP utility to the default settings o EA Express5800 R120d 1M R120d 2M Maintenance Guide 81 1 System BIOS Chapter 2 Convenient Features 2 Flash FDD 2 Flash FDD Flash FDD is a device that is compatible with a floppy disk drive One Flash FDD can be connected to a USB connector of this server If another USB or floppy disk drive is connected to this server be sure to disconnect it 44 CAUTION Be extremely careful not to lose Flash FDD or have it stolen A If Flash FDD is lost stolen misappropriated or fraudulently obtained there is a risk of leaking confidential information to a third party NEC assumes n
122. s down x64 b57nd60a Check to make sure the network cable is properly connected e For Windows Server 2008 x32 b57nd60x Upon system startup or upon applying Starter If the message appears upon system startup or upon applying Starter Pack Pack there is no problem in system operation 12nd Warning Broadcom BCM57711 xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter If the message appears upon system startup or upon applying Starter Pack Pack there is no problem in system operation 5 Storflt Warning The Virtual Storage Filter Driver is disabled through the registry It is inactive for all disk drives Upon OS Installation This event does not affect system operation 10 VDS Dynamic Provider Error The provider failed while storing notifications from the driver The Virtual Disk Service should be restarted hr 80042505 Upon OS Installation Go to the following Microsoft website for details http support microsoft com kb 948275 en us 134 Microsoft Windows Time Warning NtpClient was unable to set a manual peer to use as a time source Service because of DNS resolution error on time windows com 0x9 NtpClient will try again in 15 minutes and double the reattempt interval thereafter The error was No such host is known 0x80072AF9 Upon OS Installation This event does not affect system operation 263 PlugPl
123. sabled Bit i Enable or disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enable or disable Intel Virtualization Enabled Technology feature to virtualize processor Active Processor Cores Specify the number of cores to enable in each processor package The number of cores that can be specified depends on the processor installed Hyper Threading i Enable or disable the feature to execute two threads with only one core This option is displayed only when the installed processor supports this feature Factory settings a Processor Information submenu Aptio Setup Utility Copyright C 2012 American Megatrends Inc Express5800 R120d 1M R120d 2M Maintenance Guide 55 Chapter 2 Convenient Features 1 System BIOS For details about the options see the table below display only Processor 1 CPUID ID or Processor 1 is displayed by a numerical E lA Processor Processor Type typeofProcessortis displayed of Processor 1 is displayed Processor Speed CNN Clock speed of Processor 1 is displayed Active Cores The number of active cores in Processor 1 is displayed Max Cores The maximum number of cores in Processor 1 is displayed L2 Cache RAM The secondary cache size of Processor 1 is displayed L3 Cache RAM The tertiary cache size of Processor 1 is displayed Microcode Revision The revision of the microcode applied to
124. sage Press lt F2 gt Setup lt F3 gt Internal Flash Memory lt F4 gt ROM Utility lt F12 gt Network appears on screen after starting up press lt F3 gt to start EXPRESSBUILDER from Internal Flash Memory Is there a message lt F3 gt Internal Flash Memory displayed on POST screen If not make sure that Internal Flash Memory is connected correctly by referring to Chapter 2 5 Details of EXPRESSBUILDER Express5800 R120d 1M R120d 2M Maintenance Guide 23 Chapter 1 Maintenance 5 Troubleshooting The following message appears and EXPRESSBUILDER failed to start Windows Boot Manager Choose an operating system to start or press TAB to select a tool Use the arrow keys to highlight your choice then press ENTER indows Setup EMS Enabled gt To specify an advanced option for this choice press F8 Tools windows Memory Diagnostic ENTER Choose TAB Menu Esc Cancel Did you press lt Enter gt key consecutively twice or more when selecting Os installation default gt This error occurs if the lt Enter gt key is pressed twice of more at a short interval Press the lt Enter gt key while selecting Windows Setup EMS Enabled The EXPRESSBUILDER starts 24 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting 3 3 Upon Installing OS Unable to install OS Is the Hard Disk Drive properly installed
125. server is recommended If the system time becomes considerably slow or fast over time even though you regularly adjust it contact the dealer where you purchased the server or the maintenance service company for maintenance Express5800 R120d 1M R120d 2M Maintenance Guide 53 Chapter 2 Convenient Features 1 System BIOS 1 2 2 Advanced If you move the cursor to Advanced the Advanced menu appears For the menus that show a gt to their left select a menu and press the lt Enter gt key to display its submenu 1 Processor Configuration submenu From the Advanced menu select Processor Configuration and then press the lt Enter gt key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the lt Enter gt key to show its submenus 54 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS For details about the options see the table below entender ieee Processor Information Processor Power Management DCU IP Prefetcher Disabled Enable or disable DCU IP Prefetcher of Enabled processor DCU Streamer Prefetcher Disabled Enable or disable DCU Streamer Prefetcher of Enabled processor Hardware Prefetcher Disabled Enable or disable Hardware Prefetcher Enabled Adjacent Cache Line Prefech Disabled Set the optimal access from memory to cache Enabled to either Enabled or Disabled Execute Di
126. sport refused to open initial addresses Upon OS Installation This event log does not affect system operation unless it occurs often 120 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix 2 List of Windows Event Logs Source Type Message Description Timing Action System Event Log for Windows Server 2008 7000 Service Control Manager Error The Parallel port driver service failed to start due to the following error The service cannot be started either because it is disabled or because it has no enabled devices associated with it Upon OS Installation This event does not affect system operation 15016 Microsoft Windows Error Unable to initialize the security package Kerberos for server side HttpEvent authentication The data field contains the error number Upon OS Installation This event does not affect system operation Application Event Log for Windows Server 2008 63 Microsoft Windows WMI Warning A provider Ncs2 has been registered in the Windows Management Instrumentation namespace Root cimv2 to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests A provider IntelEthernetDiag has been registered in the Windows Management Instrumentation namespace Root CIMv2 to use the LocalSystem account This account is privileged and the provider may cause a secu
127. ssistance Press D to disable this warning if your controller does not have a battery and battery connector connected correctly gt Connect the cables correctly Is this message displayed after the battery is connected Are the cable between the battery pack and battery board and the control cable between the battery board gt lf the battery charging status is low the battery may not be recognized If the battery is not recognized although 24 hours has passed restart the system once If the battery is not recognized although the above action has been taken the additional battery may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Event ID129 The following message appears on Windows Event Log Event source megasas2 Event ID 129 Type Warning Description Information about Event ID 129 Source The rest is skipped megasas2 gt Retry by OS has succeeded It is not the problem in operating the system Express5800 R120d 1M R120d 2M Maintenance Guide is not found 31 Chapter 1 Maintenance 5 Troubleshooting Event 1D510 The following event to prompt battery refresh is logged if additionally battery for RAID ntroller has not been refreshed for about 1 year from beginning of use W X Number of RAID Controller Event source raidsrv Event ID 510 Type Info Description CTRL W
128. t Features 1 System BIOS If TXT Support is enabled the following screen is displayed TXT Support Enabled 72 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 2 Convenient Features 1 System BIOS For details about the options see the table below TPM Configuration TPM Support Disabled Enable or disable Trusted Platform Module Enabled feature When set to Enabled Current TPM Status Information is displayed TPM State Disabled Enable or disable TPM features This option Enabled can be selected when TPM Support is set to Enabled Pending TPM operation None Configure TPM operation Enable Take This option can be selected when TPM State Ownership is set to Enabled Disable Take Ownership TPM Clear TPM Enabled Status Enabled Current status of TPM feature is displayed Disabled Display only TPM Active Status Activated Deactivated TPM Owner Status Owmed UnOwned TXT Support Disabled Enable or disable Trusted Execution Enabled Technology feature This option can be selected when VT x VT d and TPM State are set to Enabled VT x Disabled Enable or disable Intel R Virtualization Enabled Technology feature to virtualize processor VT d Disabled Enable or disable Intel R Virtualization Enabled Technology for Directed I O feature Virtualization of I O feature This option is displayed only when the installed processor supports this feature Factory setting Express5800
129. t oclass osvc get microsoft_ipmi for each oinstance in osvc instancesof microsoft_ipmi set oipmi oinstance next Get SDR Repository Info Dim oinparams set oinparams oclass methods_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction amp ha oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h20 oinparams requestdatasize 0 Fire IPMI Command Dim outparams Dim i RecordCount set outparams oipmi execmethod_ requestresponse oinparams RecordCount outparams ResponseData 3 256 outparams ResponseData 2 Reserve SDR Repository oinparams networkfunction amp ha oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h22 oinparams requestdatasize 0 Dim Reserve_LS Reserve_MS set outparams oipmi execmethod_ requestresponse oinparams Reserve_LS outparams ResponseData 1 Reserve _MS outparams ResponseData 2 Get SDR for each record Dim Record_LS Record_MS Offset Length Dim cnt sensorNum sensorType First Record Record_LS 0 Record_MS 0 For cnt 0 to RecordCount 1 Offset 0 Length 9 oinparams networkfunction amp ha oinparams lun 0 oinparams responderaddress amp h20 oinparams command amp h23 oinparams requestdata array Reserve_LS Reserve MS Record LS Record MS Offset Length oinparams requestdatasize 6 set outparams oipmi execmethod_ r
130. tart SETUP and then specify the correct date detected and time Incorrect date and time set on If the same error is detected repeatedly in spite of real time clock was detected re setting contact your sales representative corrupted Check date and time settings System battery is dead The battery for storing system Contact your sales representative to request a Repl d SETUP settings is dead battery replacement After the replacement start ti eS SETUP and then specify the correct settings 5 did not finish Default configuration used 8006 System configuration data The setup utility settings were Follow the steps described in Chapter 1 7 L d by J cleared using the jumper Resetting and Clearing the Server eare y sumper Start SETUP and then setup each item again 8007 SETUP Menu Password cleared The setup utility password was If the same error is detected repeatedly in spite of cleared using the jumper re setting contact your sales representative This error message also appears when lithium battery is removed BIOS update error BIOS update failed Try BIOS update again If the same error is detected repeatedly contact your sales representative Recovery jumper is set but Recovery jumper is set Contact your sales representative by Jumper recovery images is not found 8800 DXE NB ERROR An error was detected during T initialization of chipset 8801 DXE NO CON IN An error was detected during O initia
131. ted with the IPMI device driver When you operate Windows Server 2008 R2 The above event log may be recorded Usually however IPMI command retry processing is performed so there is no operation problem Express5800 R120d 1M R120d 2M Maintenance Guide 117 Chapter 3 Appendix 2 List of Windows Event Logs Source Type Message Description Timing Action Application Event Log for Windows Server 2008 R2 1015 Microsoft Windows Warning Description Detailed information of HRESULT Security SPP Returned hr 0xC004F022 original hr 0x80049E00 Upon OS Installation Unless the application event is registered after license authentication this event does not affect system operation 1534 Microsoft Windows User Warning Profile notification of event Create for component Profiles Service 56EA1054 1959 467f BE3B A2A787C4B6EA failed error code is The revision level is unknown Upon OS Installation Unless the application event is registered after license authentication this event does not affect system operation 8193 VSS Error Volume Shadow Copy Service error Unexpected error calling routine IOCTL_DISK_GET_DRIVE_LAYOUT_EX mpio disk amp ven_nec amp pro d_istorage_2000 amp rev_2800 1 amp 7f6ac24 amp 0 amp 3030303030303039333130 30303735373030323934 GUID BuildLunInfoForDrive hr 0x80070013 This media is write protected When you import a trans
132. tenance Utility BMC Configuration Exit 4 Select Maintenance Utility or BMC Configuration to start each tool 48 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 9 Offline Tools 9 2 Functions of Offline Tools Offline Tools offer the following functions Note e Off line Maintenance Utility Off line Maintenance Utility is started when Maintenance Utility is selected Off line Maintenance Utility is used for preventive maintenance and failure analysis for this product When you are unable to start NEC ESMPRO due to a failure Off line Maintenance Utility can be used to check the cause of the failure Note After starting up the Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in IPMI Intelligent Platform Management Interface and also back up such information Using this feature system errors and events can be investigated to locate the parts to be replaced You can also clear the System Event Log SEL area and specify the operation when the System Event Log SEL area becomes full System Information Viewer Displays information on processor CPU BIOS Also output the information to a text file System Information Management Set the information specific to your server Product information Chassis information e BMC Configuration
133. terrupt Enabled dic Disabled Enable or disable Intel R Virtualization Enabled Technology for Directed I O feature Virtualization of I O feature This option is displayed only when the installed processor supports this feature OAT Disabled Enable or disable Intel I O Acceleration Enabled Technology feature Wake On LAN PME Disabled Enable or disable the feature that remotely Enabled powers on through a network Wake On Ring Disabled Enable or disable the feature that remotely Enabled powers on via serial ports modems Wake On RTC Alarm Disabled Enable or disable the feature that remotely Enabled powers on using the real time clock E Factory setting ie eri rrr a Express5800 R120d 1M R120d 2M Maintenance Guide 63 Chapter 2 Convenient Features 1 System BIOS 5 Storage Configuration submenu From the Advanced menu select Storage Configuration and then press the lt Enter gt key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the lt Enter gt key to show its submenus SATA Information For details about the options see the table below a res JO e SATA Mode Disabled Set SATA Mode IDE Mode AHCI Mode Hard Disk Drive Pre Delay Disabled Specify delay time before HDD is accessed 3 Seconds during POST 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Factory setting 64
134. the terms as shown in the table below Terms of Universal RAID Utility Terms of WebBlOS Adapter RAID Controller RAID Controller Virtual Drive Logical Drive Logical Drive Tips raidcmd is a command provided by Universal RAID Utility For details refer to Universal RAID Utility User s Guide 2 Numbering Numbers indicating RAID Controller configuration differ between WebBIOS and Universal RAID Utility as shown in the table below Refer to Universal RAID Utility User s Guide for details Item WebBlOS Universal RAID Utility Adapter RAID Controller Starts from 0 Starts from 1 Virtual Drive Logical Drive Starts from 0 Starts from 1 Drive group Disk Array Starts from 0 Starts from 1 To be assigned based on an enclosure that Drive Physical Device Starts from 0 contains the physical device and its slot number Express5800 R120d 1M R120d 2M Maintenance Guide 85 Chapter 2 Convenient Features 4 RAID System Configuration 3 Priority settings For setting and displaying the priority of the background tasks Rebuild Patrol Read and Consistency Check for the RAID Controller WebBIOS uses numerical values while Universal RAID Utility uses three levels of High Middle and Low The table below shows the correspondence between the numerical value ranges and levels for each item In this case the priority is the percentage of the background task processing to all processes being processed by the RAID Controller
135. tware such as NEC ESMPRO and Software Universal RAID Utility Maintenance Guide Chapter 1 Maintenance Server maintenance and troubleshooting Chapter 2 Convenient Features Useful features and the detail of system BIOS settings RAID Configuration Utility and EXPRESSBUILDER Chapter 3 Appendix Error messages and Windows Event Logs Other documents Provides the detail of NEC ESMPRO Universal RAID Utility and the other features 2 Express5800 R120d 1M R120d 2M Maintenance Guide Contents Contents Documents Provided with This PrOdUCt oooocooocccnnoccccnononcnonononcnononcncnnno cnn nono cnn nan nnr naar nn nr nn nn nan nn nn nr nnn rra ran rra nan nnnninns 2 CO ia 3 Notations Used in This Document AN 6 Notations used IN the ted tit 6 Optical disk Onivesi tie rx pitted a A do 6 Hard ISK VOS venient ene ale 6 Removable Media caciones 6 Abbreviations of Operating Systems Windows ooconocccnocicnnococcnononcncnanoncnn nono nnnn nn n nn nano nn nr naar nn nan n rr nan rr 7 Trade Mark iia Ae 8 Regulatory Noti xiii A A nade 9 Warnings and Additions to This DOCUMENT eee ceenteeeeeeeeeeeeaeeeceeeaeeesaeeeeeeaaeeeeeeeaeeeenaeeeeeeaeeeseeeeeeesneeeeeeaas 10 lkatest ditionS it id Adi 10 Maintenance A decos 11 1 Transfer Movement and Disposal cccccceecceceeeceeeeeee cece cece eeeeaeaeeeeeeeeeceaeaeeeeeeeseseaeeeeeeeseseeceeaeeeeeeetees 12 4 1 Transfer to a Third Party ccccccccccc
136. u to be confirmed Server Power Switch Inhibit 38 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 6 Windows System Recovery 6 Windows System Recovery Recover the Windows system by following the instructions below if the files necessary to operate Windows are corrupt Note 6 TI Recovery of Windows Server 2008 R2 and Windows Server 2008 If Windows does not start for some reason you can recover Windows using the system recovery option Be sure to perform this operation under the supervision of a user or administrator who has a thorough knowledge of this option For details refer to Windows Help When the OEM drivers are required copy the files under the following designated folder in EXPRESSBUILDER to removable media e Windows Server 2008 R2 021 win winnt oemfd ws2008r2 e Windows Server 2008 64 bit Edition 021 win winnt oemfd ws2008x64 e Windows Server 2008 32 bit Edition 021 win winnt oemfd ws2008 6 2 Recovery of Windows Server 2003 R2 x64 Edition and Windows Server 2003 If Windows does not start for some reason you can recover Windows using the recovery console Be sure to perform this operation under the supervision of a user or administrator who has a thorough knowledge of this method For details refer to Windows Help When the OEM drivers are required copy the files under the following designated folder in EXPRESSBUILDER to a Flash FDD e Windows Server 2003 R2
137. ve POST detected an error Failed to read BIOS data Or failed to execute BIOS Failed to initialize the BIOS executable module Failed to reset the system An error was detected when allocating the Remove all the installed PCI boards to PCI slots and PCI resources then reboot the server If the same error is detected repeatedly contact your sales representative Express5800 R120d 1M R120d 2M Maintenance Guide 109 Chapter 3 Appendix 1 POST Error Message 3 110 Error messages on a virtual LCD In EXPRESSSCOPE Engine 3 web browser window you can confirm virtual LCD error messages for details on the virtual LCD refer to EXPRESSSCOPE Engine 3 Users Guide The table below shows the error messages displayed on upper and lower lines cause and solution UserAdministrator Privilege Administrator Environment About EXPRESSSCOPE Engine 3 Help Server Name BMCSCF0494C1089 192 168 1 3 System Remote Access Configuration Update Summary Reload E Component PMI Information Model Name Product Part Express5800 R110d 1E N8100 1760 ASOC Product Serial Number 0123456 Sener Status O normal Login users 1 Detail Remote KVM Available Detail Remote Media Available Detail Remote KVM And Media License The license has been registered System BIOS Revision 4 6 0028 BMC Firmware Revision 00 41 BMC Boot Flash ROM 41 Detail M Message displayed on System LAN MAC CAND EE EO 484 10 43 up
138. y enabled An error in CPU1_DIMM9 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM10 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM11 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU1_DIMM12 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM1 occurred but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM2 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM3 was detected but because all memory is currently disabled this DIMM was forcibly enabled this DIMM was forcibly enabled this DIMM was forcibly enabled 1 POST Error Message Contact your sales representative Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 3 Appendix Error Message CPU2_DIMM4 with error is enabled CPU2_DIMM5 enabled error CPU2_DIMM6 error enabled CPU2_DIMM7 enabled error CPU2_DIMM8 amp enabled error CPU2_DIMM9 error enabled enabled enabled enabled B000 Expansion ROM not initialized B001 Expansion ROM not initialized B002 Expansion ROM not initialized B003 Expansion ROM not initiali
139. you signed up or the dealer where you purchased the product Is the EXPRESSBUILDER DVD inserted gt Eject the EXPRESSBUILDER DVD and reboot Is a cartridge inserted into N8151 86 with built in RDX USB Either remove the cartridge or change the boot order in BIOS Setup Is Disk Array unit connected to the PCI card gt Change the boot device configuration from HDD Drive BBS Priorities of the BIOS Setup Boot menu OS does not start with the 3GB switch In Windows Server 2003 x86 system often fails to start the OS with the 3GB switch In this case please adjust the capacity of the user mode area using the userva switch in reference to the following URL http support microsoft com kb 316739 en us 28 Express5800 R120d 1M R120d 2M Maintenance Guide Chapter 1 Maintenance 5 Troubleshooting The system displays the message below and fails to log on Windows Product Activation This copy of Windows must be activated with Microsoft before you Can continue You cannot log on until you activate Windows To shut down the computer click Cancel Yes Y No N Cancel Is the Windows product license authentication procedure completed In Windows Server 2003 the above message will be displayed if you use the operating system without executing the license authentication Select Yes and execute the procedure for license authentication
140. zed PCI Slot 1C Expansion ROM initialized Slot 2C Expansion ROM initialized Slot 3C Expansion ROM initialized Slot 1D Expansion ROM initialized PCI Slot 1A Overlapped Express5800 R120d 1M R120d 2M Maintenance Guide CPU2_DIMM10 with error is CPU2_DIMM11 with error is CPU2_DIMM12 with error is PCI Slot 1B PCI Slot 2B Serial Port Configuration 1 POST Error Message An error in CPU2_DIMM4 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM5 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM6 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM7 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM8 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM9 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM10 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM11 was detected but because all memory is currently disabled this DIMM was forcibly enabled An error in CPU2_DIMM12 was detected but because all memory is currently disabled this

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