Home
NEC Express5800/A1080a Warranty Guide
Contents
1. If a new container is needed from NEC a fee can be assessed and additional lead time will be required for the special order item will arrange at the Customers cost transportation from the old location and to the new one Customer may choose its own shipping vendor over NECAM s but NECAM must be able to work with the shipper to ensure proper requirements are met Relocation of equipment with NECCare Platinum support requires placement of parts to support the server s within a 120 miles radius of the newly relocated server Costs associated with relocation of parts may be passed to the Customer if NECAM was not notified of relocation 30 days prior to the actual physical move of the server s If Customer relocates the NEC server without the use of NECCare Professional Services NEC may require your server to be recertified at an additional fee to revalidate and maintain the warranty of your server Any damage occurring during a non NEC assisted move will void the warranty of the server Please refer to the section in this document entitled What is Covered and What is Not Covered for further information Registered Limited Warranty NEC Corporation of America warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit that proves defective under these terms and conditions If service requires the replacement of any parts components
2. Product Alteration repair or attempted repair by anyone not authorized by NEC Corporation of America Any re shipment or physical movement of the Product claims must be presented to the carrier Relocation removal or re installation of the Product Any other cause that does not relate to a Product defect Express5800 A1080a Server Platinum Warranty March 27 2012 5 Cartons carrying cases external cabinets magnetic or digital tapes or any accessories used in connection with the Product 6 This warranty covers only NEC Corporation of America supplied components Service required as a result of third party components is not covered under this warranty including third party software even if it is distributed by NECAM What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pay for NEC Corporation of America will pay labor and material expenses for covered items but NEC Corporation of America will not pay for the following 1 Removal or installation charges 2 Payment of shipping and related charges incurred in returning the Product for warranty repair 3 Costs of initial technical adjustments set up including adjustment of user controls How You Can Get Warranty Service EXPRESS5800 A1080A Enterprise Server NECCare Customers in the continental U S and Canada have one phone number to use when calling for technical support or hardware repair on their Exp
3. of purchase with your records Limitation of Damages and Implied Warranties NEC Corporation of America s sole liability for any defective product is limited to the repair or replacement of the product at our option NEC Corporation of America shall not be liable for 1 Damage to other property caused by any defects in this product damages based upon inconvenience loss of use of the product loss of time or data commercial loss or 2 Any other damages of any kind NEC CORPORATION OF AMERICA MAKES NO OTHER EXPRESS WARRANTY WITH RESPECT TO THIS PRODUCT ANY IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS ARE LIMITED IN DURATION TO THE TERM OF THE EXPRESS WARRANTY STATED HEREIN LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER ANY WARRANTIES IS EXCLUDED TO THE EXTENT PERMITTED BY LAW Note Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you This warranty gives you specific legal rights and you may also have other rights that vary from state to state and province to province Express5800 A1080a Server Platinum Warranty March 27 2012 Note All Products returned to NEC Corporation of America for service MUST have prior appro
4. 6 23228 10604 Evansville IN Memphis TN Roanoke VA Wichita KS Atlanta GA 30093 47728 38134 24018 67206 Austin TX 78759 Fargo ND 58102 Miami FL 33172 Rochester NY 14425 Winston Salem NC Baltimore MD 21093 Fort Wayne IN 46804 Milwaukee WI 53005 Rockford IL 61103 Youngstown OH 44515 Baton Rouge LA 70809 Grand Rapids MI 49506 Minneapolis MN 55121 Sacramento CA 95833 Birmingham AL 35243 Greenville SC 29615 Mobile AL 36606 Saint Louis MO 63146 Boston MA Harrisburg PA 17111 Montgomery AL 36109 Salinas CA 93906 Bridgeport CT 06484 Hartford CT Nashville TN 36109 Salt Lake City UT 84116 Charleston WV Honolulu HI New Orleans LA San Antonio TX 25302 96813 7002 78216 Houston TX New York San Diego CA Charlotte NC 28217 77040 NY10005 92111 Chattanooga TN Indianapolis IN Newark NJ 0701 San Francisco 37421 46240 CA y Jackson MS Newburgh NY San Jose CA Chicago IL 39208 12586 95134 Cincinnati OH Jacksonville FL Norfolk VA Savannah GA 45241 32256 23502 31405 Kansas City KS Oklahoma City Seattle WA Cleveland OH 44141 66211 OK 73116 98188 Columbia SC 29210 Kingsport TN 37617 Orlando FL 32746 Sioux Falls SD 57105 Columbus OH 43081 Knoxville TN 37912 Pensacola FL 32503 Spokane WA 99206 Dalla
5. NECCare a a m 8 a a 8 a E E a E B P P 8 a a E NEC E a 8 a a E E E 8 P P P 8 a a 8 a E 8 a E P P P 8 NECCare Platinum Warranty n a Program for the Express5800 A1080a E Enterprise Server Express5800 A1080a Server Platinum Warranty March 27 2012 Proprietary Notice and Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of NEC Corporation of America and or its licensors NEC Corporation of America and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC Corporation of America product s discussed in this document is warranted in accordance with the terms of the Limited Warranty Statement accompanying each product However actual performance of each product is dependent upon factors such as system configuration Customer data and operator control Since implementation by Customers of each product may vary the suitability of specific product configurations and applications must be determined by the Customer and is not warranted by NEC Corporation of America
6. To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC Corporation of America is prohibited Trademarks NECCare is a trademark of NEC Corporation of America NEC is a registered trademark of NEC Corporation and is used under license PN 460 00019 000 March 2012 Copyright 2012 NEC Corporation of America 10850 Gold Center Drive Rancho Cordova CA 95670 All Rights Reserved Contents NECCare Platinum Warranty Program for the 5800 1080 1 Enterprise Seryer i eto eie He D e E er ee Len 1 Introductions ince m eo p RUE BER Dra ma 2 Program Highlights cene ee a e RE Rene E Dea 2 Supplemental Professional 3 Registered Limited Warranty eias date edem erede det i 4 Whois Protected ope reed 5 What is Covered and what is Not Covered sss 5 What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pay for ut eee tpe tiae de e er ie e Ced 6 How You Can Get Warranty 6 Limitation of Damages and Implied Warranties esee T Eligible Locations for 4 Hour Support for the NEC Express5800 A1080A Server 8 Express5800 A1080a Server Platinum Warrant
7. document will provide an Outline of the Installation Plans and Processes Installation will take 2 days on site Installation includes Hardware Operating System network connection configuration and administrator training at the Customer site Anything beyond the 2 days will require additional fees RELOCATION SERVICE NEC relocation services is a fee based service delivered by an NEC Engineer or a NEC Certified Service Provider to help Customers protect their IT investments by reducing risks including minimal downtime that are known to be associated with relocation or the Certified Service Provider will work with the Customer to plan and coordinate the move 2 NECAM does not position all spare parts within the Platinum 50 mile radius spare parts pool for every unit that is shipped The Platinum Spare Parts Pool contains parts that may have industry documented regular failure rates such as hard disk drives Parts that are not deemed at risk are stocked at NECAM s regular warehouse location and shipped on a Next Day shipment to the customer Express5800 A1080a Server Platinum Warranty March 27 2012 NECAM s Engineers will with the Customer System s Administrator to shut down the server dismantle what is necessary and crate the server s and will once relocated install the server into the new facility The original shipping carton should be retained for limiting risks associated with relocation
8. me objectives and are NOT Guarantees NECAM is not responsible for service calls missed outside the control of NECAM If your location is outside of a NECAM authorized service coverage area the response time may be longer and or an additional travel charge may be assessed In some cases on site service may not be available All service response times are contingent upon parts availability Customer must be able to sign and receive parts as requested by NEC to meet 4 Hour Same day Service including Sunday delivery The parts pool for Platinum Maintenance and Support are stocked after the receipt of Customers purchase order by NEC Lead time is dependent on parts availability NECAM will inform Customer by email when parts are in place Supplemental Professional Services NECCare Services are designed to reduce risks and protect your IT investment with the NEC Express5800 A1080A Enterprise Server through warranty and maintenance implementation installation and relocation services INSTALLATION SERVICE NEC installation services are required when implementing an NEC Express5800 A1080A Enterprise Server Installation services are fee based and will be conducted by an NEC Engineer and or a Certified NEC Service Provider Requires preplanning for installation by NECAM and the Customer An Installation Site Preparation Guide will be delivered and agreed upon between the Customer and NECAM prior to installation This
9. or modules the replacement items become the property of Customer and the replaced items become the property of NECAM The warranty period for the Machine is from its original Date of Installation the date on the invoice is considered the Date of Installation unless NEC notifies you otherwise Who is Protected NECAM may use new used serviceable or reconditioned parts components or modules that are in good working order as replacements Replacement items shall be of like kind and quality of those replaced If you do not register your Server with NECAM you will be required to present proof of purchase as evidence of your entitlement for warranty service This warranty may be enforced only by the original purchaser of the Product and is not transferable What is Covered and what is Not Covered Except as specified below this warranty covers all defects in material or workmanship in this Product The following are not covered by this warranty 1 Any Product that is not distributed in the U S A or Canada by NEC Corporation of America 2 Any Product on which the serial number has been defaced modified or removed 3 Any Product that has been removed from the U S A or Canada 4 Damage deterioration or malfunction resulting from Accident misuse abuse neglect fire water lightning or other acts of nature improper storage unauthorized Product modification or failure to follow instructions supplied with the
10. ress5800 A1080A Enterprise Server Calls for initiating a repair request should be made by calling 1 877 632 0064 Be prepared to provide the Serial Number to your server to NEC for quick response For easy reference write down your Serial Number here SN Technical support or warranty service may also be obtained by contacting your local NEC Corporation of America authorized service provider When arranging for a hardware repair you will speak with a trained technician The technician will determine whether you have a hardware or software failure and then will provide you with the appropriate service options If appropriate you will be given instructions on how to return your CRU part in a NECAM supplied box You may be given a reference number that you should retain for your records If NECAM authorizes on site service for your repair a qualified technician will arrive at your site within four 4 hours from the time of dispatch If you are located outside of a service coverage area travel charges will be applied All parts or systems returned to NECAM must be accompanied with an RMA Return Material Authorization number To obtain an RMA number for product return please contact the A1080A Enterprise Server Customer Support line at 1 877 632 0064 NEC Corporation of America may require that you provide the original bill of sale or receipt as proof of purchase in order to obtain warranty service Please retain such proof
11. s FT Worth TX Lansing MI 48864 Philadelphia PA Stockton CA 95203 Davenport IA 52722 Las Vegas NV 89120 Phoenix AZ Syracuse NY 13088 Dayton OH 45414 Little Rock AR 72205 Pittsburgh PA 15275 Tallahassee CA 32308 Express5800 A1080a Server Platinum Warranty March 27 2012 460 00019 000
12. val This may be obtained by calling 1 877 632 0064 This Product is warranted in accordance with the terms of this limited warranty Consumers are cautioned that Product performance is affected by system configuration software the application Customer data and operator control of the system among other factors While NEC Corporation of America products is considered to be compatible with many systems the specific functional implementation by the Customers of the product may vary Therefore the suitability of a product for a specific purpose or application must be determined by the Customer and is not warranted by NEC Corporation of America For more information telephone 1 877 632 0064 Eligible Locations for 4 Hour Support for the NEC Express5800 A1080A Server 4 Hour onsite support for the NEC Express5800 A1080A is limited to 50 mile radius of the major metro cities indicated in the table below and is based upon zip code You may determine eligibility by speaking with NECAM s technical support teams and or your NECAM Sales Representative Albany NY 12205 Denver CO 45414 Long Island NY Portland OR Tampa FL 33634 11753 97062 Albuquerque NM Des Moines IA Raleigh NC Toledo OH 43528 Los Angeles CA 87107 50398 27609 y Louisville Washington DC Allentown PA 18103 Detroit MI 48083 Reno NV 89502 KY40207 Anchorage AK Madison WI Richmond VA White Plains NY Dover DE 19901 99503 5371
13. y March 27 2012 Introduction NEC Corporation of America NECAM offers a breadth of service options for its hardware and software solutions including NECCare Warranty programs This document will focus on NECAM s NECCare Platinum Warranty Program for the Express5800 A1080A Enterprise Server Program Highlights NEC Corporation of America s Platinum NECCare Maintenance and Service Warranty Program offers you the following benefits 3 Years of Platinum Warranty coverage Toll free hardware technical support 24x7x365 in continental US and Canada 24x7 Email Alert Generation NEC Service Management software is enabled and configured to monitor fatal and recoverable hardware errors resulting 1n Email notifications to the systems administrator and NECAM Technical support a 4 hour on site Repair Support e An Certified Service technician will be on site within 4 hours once a service call is deemed necessary following trouble shooting efforts between the Customer and NECAM Replacement parts will also arrive within 4 hours of problem diagnosis Customer must be able to sign and receive parts as requested by NEC to meet 4 hour Same Day support Spare parts will be stored at a NECAM authorized stocking location within a 50 mile radius of the customer installation address NECAM will use commercially reasonable best efforts to provide 4 hour on site service Service levels are response ti
Download Pdf Manuals
Related Search
Related Contents
【 デジタル粘度計DV2T 】 Epson Stylus Pro 9500 Print Engine Product Support Bulletin User Guide for FEBFL6961FL6300_L08U070A Samsung WD1142XVM/YAH Kullanıcı Klavuzu 取扱説明書PDF MSVR-A10_Manual_JPN(約833KB) 大和高田市文化会館舞台調光設備改修工事仕様書 Brochure NuTone DR-1 User's Manual ーes SL+LLdヨヨロ 由"000 ]NーdーV 第 9 次 角田市交通安全計画 Copyright © All rights reserved.