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NEC Express5800/320La User's Guide

1. 1 Di D Dora Ti ni ru Bu E zi de 9 52 o Module State Fail State zc O O Figure 4 33 PCI Module Status LED Indicators 4 28 CRU Replacement and Server Upgrades 4 Disconnect if connected all PCI cables and the network cable from the front of the PCI module 5 Unscrew and remove the knurled screw securing the locking handle to the PCI module See Figure 4 34 Note Removing the knurled screw deactivates an interlock switch that removes power to the CPU module Knurled Screws Figure 4 34 Removing the Knurled Screw Securing the Locking Handle 6 Pull the locking handle all the way up to its unlocked position This disconnects the PCI module from its backplane See Figure 4 35 Figure 4 35 Releasing the Locking Handle and PCI Module CRU Replacement and Server Upgrades 4 29 T Then using the locking handle pull the PCI module out of the chassis just enough so that you can support the module with both hands See Figure 4 36 Figure 4 36 Removing the PCI Module 8 Remove the module from the server unit and carefully turn it over on its top rotate 180 degrees and pl
2. CPU Missing Figure 5 1 Liquid Crystal Display Panel Table 5 1 LCD Error Messages Status Lamp Error Message Suspected Description Action Color State Module A AC lost Alm 01 Amber Blink Power unit 1 Alarm indicating that AC input has Check the AC cable If the not been detected same error message is still displayed contact your service representative AC lost Alm 02 Amber Blink Power unit 2 Alarm indicating that AC input has SECURE gt not been detected AmbientTempAlm00 Amber Blink Front panel Temperature alarm lower limit Contact your service representative AmbientTempAlm02 Amber Lit Front panel Fatal temperature alarm lower limit AmbientTempAlm07 Amber Blink Front panel Temperature alarm upper limit AmbientTempAlm09 Amber Lit Front panel Fatal temperature alarm upper limit 5 14 Problem Solving Table 5 1 LCD Error Messages continued Status Lamp Error Message Suspected Description Action Color State Module B BMC Unsync PCI module 1 The BMC cannot be synchronized Contact your service representative BMC1 broken Green Blink PCI module 1 BMC failure BMC2 broken Green Blink PCI module 2 BMC failure C CPU IERR 11 Green Blink CPU module 1 CPU internal error Contact your service CPU IERR 12 Green Blink CPU module 1 2 internal error representative CPU IERR 21 Green Blink CPU module 2 CPU internal error C
3. EI DI RO e ma d e 3 5 Advanced Menir enion emt eee bs efle idee E hits 3 6 Advanced Submenu eie eet cad e eth 3 7 Processor Information Submenu sse 3 7 Memory Information Submenu sese eene ener 3 8 Peripheral Configuration Submenu sese 3 8 Monitoring Configuration Submenu eese ener 3 9 s eerte IS EE RIS iade E A EENS 3 9 Option ROM Subrienu recette e eere reve ee ex 3 10 Keyboard Features Submenu sees eene 3 10 EE 3 11 System Hardware Menu norte E ao drerit reo eros 3 13 Thermal Sensor Submenu essen ener 3 14 Wake On Events Submenu essere eene nennen 3 14 Console Redirection Submenu cccessceseceseceseceeeceeeeeeeeeeseeeseecseecsaecaeenseensaes 3 14 Boot d certe ee tree ex ed ade 3 15 EER it Ment ET 3 15 Fast Util eun gern eire ete ern atia lbs ee 3 16 Running the Bast lO erret eret noo e ROTG ERE RS ER ed 3 16 Configuration Settings Menu sssssssssssesseeseee eene enne nne 3 17 Host Adapter Settings Submenu essere 3 17 SCSI Device Settings Submenu sss ener 3 18 SCSI Bus Settings Submenu eene 3 19 Autoconfigure SCSI Device Submenu essere 3 19 Selectable Boot Settings Subme
4. eme 4 5 Installing the Internal Device Bay Expansion 4 54 Installing and Removing Optional 5 25 Inch Tape Drives eese 4 59 Installing a 5 25 inch Tape Drive sess eere eene 4 60 5 Problem Solving Problem Solving eite petet eterne tpe tee tie toner rie beet ken pee e e A na at 5 2 Static aient be eoe eese re ed eee Ege ko mae 5 2 Troubleshooting Checklists enne 5 3 Imtial System Startup doeet ette oerte 5 3 UNI 5 3 Running New Application Software essere eene nennen 5 4 Checklist 224a idee e dette tr dee aine mee pe des pe Rae 5 4 After System Has Been Running Correctly essere 5 5 Checklist seco ER RERO RN 5 5 Diagnostic Procedures ucc rte tr ec age et e p eR eed 5 6 Error Checking e sti ete te a ee mi Mv a ae TE ra dete eee s canbe eae 5 6 Troubleshooting Guide 5 ode e hee se ers ede te ert ede 5 6 Preparing the System for Diagnosing Problems cccccessceeteceteceteeeeeeeeeeenseees 5 6 Monitoring POST deme ate NO Ete 5 7 Verifying Proper Operation of Key System Indicators sss 5 8 Contents v Confirming Loading of the Operating System sese 5 8 Specific Problems and Corrective Actions nennen 5 9 Power LED Do s Not
5. 2 3 Rack Mount System Assembly sese eene enne enne 2 3 Unpacking the Rack Mounting Hardware 2 3 Before You Begin ots ee PR n ER HE eS RRRE 2 4 Static Pre caution ovre p rone eii vis e Here 2 4 Contents iii ASSenibly A e e DE EE P Hebdos 2 5 Mounting the Rail Assemblies into the Rack Cabinet sss 2 6 Mounting the Server Unit in the Rack Cabinet esse 2 11 Getting Familiar with the System ssessssesssesseseeeeeeeeeee nennen nnns 2 13 Making eene inneren ens 2 13 Connecting the Power Cord s sees eee enne enne enne nnns 2 13 Usin the System ise cetera ED i a ie ce rete testes 2 16 SyStem POWS6E cicer eir e fte et bee tede Ds e ev ea ee e pedet 2 17 Powering On the Server System eene nnne 2 17 Powering Off the Server System sess ener nnne 2 18 Forcing a Power Shutdown eese enne 2 19 Resetting the System detecte Hee ee bo re hee Re 2 19 3 Configuring Your System Configuring Y out System e e d ete e Re HERI D etos 3 2 BIOS Setup Utility Lee tri eee eot ien e tei eae en e dee rs a 3 3 Using the BIOS Setup Utility nnne 3 3 BIOS Setup Configuration Settings esses enne 3 4 Main
6. 3 26 Configuring Your System CRU Replacement and Upgrades General Information Precautions Preparing Your System for Upgrade Opening and Closing the Front Door of the Tower Cabinet Removing and Installing the Front Covers of the Rack Mount System Replacing CPU Modules Replacing or Adding Processors and VRMs Replacing or Adding DIMMs Removing a PCI Module Installing PCI Adapter Boards Removing PCI Adapters Boards Installing a PCI Module Replacing or Adding Disk Drives Replacing the Device Module Replacing a Power Supply Installing the Internal Device Bay Expansion Kit Installing and Removing Optional 5 25 Inch Tape Drives General Information This chapter contains procedures for removing and installing customer replaceable units CRUS and step by step instructions for upgrading your server system When you disassemble any part of the server note the orientation and placement of any cables or shielding that you remove A WARNING The DC push button on off switch on the front panel does not turn off system AC power Also 5vdc is present on the system boards whenever the AC power cord is connected between the system and an AC outlet Before performing any procedures that require the server to be off first power off the DC by pushing the power on off button located on the front panel Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect powe
7. CRU Replacement and Server Upgrades 4 55 5 Pass power cable through the rear panel cut out for the power cable connector and secure the cable connector with the two screws provided in the expansion kit See Figure 4 69 Figure 4 69 Installing the Power Cable 6 Connect the power cable to the power supply unit and secure its ground to the server chassis See Figure 4 70 Figure 4 70 Connecting the Power Cable T Loosen the screws on the internal SCSI cable connectors insert one of the internal SCSI cable connectors into the bottom right hand side connector slot on the rear panel of the tape drive bay and tighten the connector screws Run and insert the other end of the internal SCSI cable to the top right hand side connector slot and tighten its screws The middle connector of the internal SCSI cable connector is available for a 5 25 inch tape drive This completes installation of the internal SCSI cable for Group 1 See Figure 4 71 8 Repeat step 7 to install the internal SCSI cable for Group 2 The Group 2 connector slots are located on the left hand side of the rear panel See Figure 4 71 4 56 CRU Replacement and Server Upgrades Group 1 SCSI cable connectors B Group 2 SCSI cable connectors Figure 4 71 Connecting the Internal SCSI Cables 9 Secure cable slack with the tie wraps provided with the expansion kit as shown in Figure 4 72 Device DC power distribution cable In the locati
8. Error Messages and Beep Codes How to Identify BIOS and BMC Revision Levels Problem Solving This chapter helps you identify and solve problems that may occur during system installation or while using your system The first section of this chapter tells you how to reset your system in the event of problems The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems The last section includes BIOS system and disk status user information Fault tolerant systems require both hardware and software based methods of troubleshooting system hardware Hardware based troubleshooting relies on status LED indicators and error messages either displayed on a monitor or LCD panel Software based troubleshooting is achieved by way of the server manager Information about hardware failures is viewed from various sources Status LEDs on each hardware component Alarm messages on the system monitor and LCD panel m Windows 2000 Event Log m System inventory from the Server Manager The failed system component related to an error condition is identified as a Customer Replaceable Unit CRU of which most are hot pluggable and redundant See Chapter 1 Customer Replaceable Units CRUS WARNING The DC push button on off switch on the front panel does not turn off the system AC power Also 5vdc is present on some of the system boards whenever the AC power cord is connected
9. A connector on the backplane board in desktop computers and expansion boxes that allows you to install circuit cards backup A copy of data for safe keeping The data 1s copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as the communication device such as a serial printer See also bps BIOS Basic Input Output System A program stored in flash EPROM or ROM that controls the keyboard disk drives video monitor and other devices See also flash EPROM EPROM and ROM bit Derived from BInary digiT a bit is the smallest unit of information a computer handles See also byte Glossary 1 BMC Baseboard Management Controller Contains all of the server management functions One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log SEL boot The process of loading the operating system into memory bps bits per second The number of bits transferred in one second during serial communication such as modem transmission byte A group of ei
10. CPU module 1 CPU module 1 CPU module 1 CPU module 1 5 V power voltage alarm lower limit Contact your service representative Fatal 5 V power voltage alarm lower limit 5 V power voltage alarm upper limit Fatal 5 V power voltage alarm upper limit CPU module failure Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative Cooling fan 1 alarm Cooling fan 2 alarm Voltage alarm lower limit of the CPU module cooling fan Contact your service representative Fatal voltage alarm lower limit of the CPU module cooling fan Voltage alarm upper limit of the CPU module cooling fan Fatal voltage alarm upper limit of the CPU module cooling fan CPU not found The CPU module has been logically disconnected Activate the ft server utility or remove the module and then mount it again If the same error message is still displayed contact your Service representative Check the module for a removed screw or remove the module and then mount it again If the same error message is still displayed contact your service representative The CPU module has come off Check if the internal fan is clean and if the internal fan Fatal temperature alarm lower limit cable is connected firmly If the same error message is still displayed contact your Service representative
11. Exit Menu Choices Description Save Changes and Exit Exit Without Saving Changes Get Default Value Load Previous Values Save Changes Exits System Setup after saving all changes to CMOS Exits System Setup without saving setup data to CMOS Loads default values for all Setup items Loads previous values from CMOS for all Setup items Writes all Setup item values to CMOS Configuring Your System 3 15 Fast Util Utility The Fast Util utility detects the SCSI host adapters on the PCI board and on option SCSI controller boards However the Fast Util is only used when an optional SCSI Controller is installed and is used mainly to set the transfer rate of connected SCSI device Use the Fast Util to m Change default values W Check and or change SCSI device settings that may conflict with those of other devices in the server Running the Fast Util You access the Fast Util when you turn on or reboot your system To run the Fast Util utility perform the following procedure 1 Power on or reboot the system 2 The following message appears on the video monitor Press Alt Q for Fast Util 3 Press Alt Q to run this utility The Fast Util starts and the Fast Util Options Menu is displayed listing the following selections Fast Util Options Menu Configuration Settings Scan SCSI Bus SCSI Disk Utility Select Host Adapter Exit Fast Util 4 Highlight Select Host Adapter using the cursor keys and
12. PCI2 3 3vsAlm02 PCI2 3 3vsAlm07 PCI2 3 3vsAlm09 PCI2 5 0vAlm 00 PCI2 5 0vAlm 02 PCI2 5 0vAlm 07 PCI2 5 0vAlm 09 PCI2 Temp Alm 00 PCI2 Temp Alm 02 PCI2 Temp Alm 07 PCI2 Temp Alm 09 Power Major Alm Power On Cnt Alm Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Lit Amber Lit PCI module 1 PCI module 1 PCI module 1 PCI module 1 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 PCI module 2 Power unit 1 2 Power unit 1 2 Temperature alarm lower limit Fatal temperature alarm lower limit Temperature alarm upper limit Fatal temperature alarm upper limit 12 V power voltage alarm lower limit Fatal 12 V power voltage alarm lower limit 12 V power voltage alarm upper limit Fatal 12 V power voltage alarm upper limit 3 3 V power voltage alarm lower limit Fatal 3 3 V power voltage alarm lower limit 3
13. SCSI backplane Figure 1 8 Major Boards and Backplanes Inside the Server Customer Replaceable Units CRUs Certain hardware components within the server are defined as Customer Replaceable Units CRUS of which most are hot pluggable and redundant Table 1 8 lists the CRUs and whether they are hot pluggable or redundant hardware components Table 1 7 Customer Replaceable Units CRUs Hot CRU Redundant Pluggable CPU module Yes Yes Device module No No PCI module Yes Yes Power supply Yes Yes PCI adapter cards Yes No Hard disk drives Yes Yes Only if PCI adapter cards are identical in both PCI modules System Overview 1 13 System Components and Module Set The system components and module set inside the server are show in Figure 1 9 Power supplies Optional tape drives Storage bays CPU modules PCI modules Device module nmmoou Figure 1 9 System Components and Module Set Inside the Server Power Supplies The server has two standard 450 Watt power supplies Each supply has autoranging input 50 60 Hz and automatically switches between the following input voltage ranges m 100 127 VAC at 50 60 Hz 7 6 A maximum current m 200 240 VAC at 50 60 Hz 3 8 A maximum current The power supplies are numbered 1 and 2 right to left as seen from the rear of the system Both power supplies are CRUs and are hot pluggable and redundant Each power ae has three status indicators that are listed
14. V VGA Video Graphics Array A type of video display system that provides high resolution text and graphics on analog color monitors WOL Wake On LAN A feature that provides the ability to remotely wake a sleeping powered Off system through a network connection Glossary 9 10 Glossary Index A Advance menu configuring in setup 3 6 B Baseboard management BMC 1 24 Beep codes 5 14 5 29 BIOS 1 21 3 3 BIOS and BMC revision levels how to identify 5 30 Boot menu configuring in setup 3 15 Booting cold 2 19 C Controller baseboard management BMC 1 24 network 1 21 peripheral 1 22 SAF TE 1 20 SCSI 1 22 USB IDE 1 21 video 1 22 CPU module 1 15 installing 4 12 removing 4 10 replacing or adding DIMMs 4 22 replacing or adding processors and VRMs 4 14 Customer replaceable units CRUS 1 13 removing and installing 4 2 D Device module 1 18 replacing 4 45 Diagnostic procedures 5 6 Disk drives replacing or adding 4 39 E Error codes See POST ROMPilot BIOS error codes B 2 Error messages 5 14 LCD error messages 5 14 POST error codes and messages 5 24 power off LCD error messages 5 19 Exit menu configuring in setup 3 15 External device connectors 1 24 F Fast Util utility 3 16 Fault Tolerant hardware 1 4 Features 1 4 H Hard disk drives disk drives 1 15 hot swapping 4 44 Hot swap hard drives 4 44 Indicators 1 8 Internal device bay
15. EXPRESS5800 320La 320La R NEC 11 User s Guide a H EXPRESS5800 320La 320La R User s Guide m B m m B m Proprietary Notice Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of NEC Computers Inc and or its licensors NEC Computers Inc and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC Computers Inc product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Computers Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC Computers Inc is prohibited Trademarks INTEL is a registered trademark of Intel Corporation MS DOS is a regist
16. Report any error code to your service representative Problem Solving 5 7 POST Keys and Errors Action Message Description If POST Beeps Before Initialization failed before video initialized Most beep code Video Appears errors are fatal initialization cannot continue Refer to the section Error Messages in this chapter If Monitor Displays Error Note error press F1 to continue boot or F2 to enter Setup Refer to the section Error Messages in this chapter To Enter Setup Setup changes specific options then writes to CMOS NVRAM Press F2 during initialization to run Setup If you do not press F2 the boot process continues Enter BOOT Diskette If prompted insert the boot diskette Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity indicator should turn on briefly Check for the following Does the diskette drive activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter If there is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Confirming Loading of the Operating System Once the system boots up the operating system
17. 3 Alarm occurred Dust obstructing the fan e Replace the fan Fan is faulty e Replace the PCI module e PCI module board is faulty board Connect fan cable properly 0B47 Missing date and time The date and time are e Restart the system synchronization incorrect due toa Re set the date and time in communication error SETUP between BMCs If the error persists replace the PCI module board 0B70 The error occurred during SMBus device is faulty e Replace the CPU PCI module temperature sensor reading SMBus is faulty or front panel board 0B71 System temperature out of Fan is faulty Clean the fan Range e CPU PCI module board is Replace the fan faulty e Replace the PCI module board 0B80 BMC Memory Test Failed BMC is faulty e Replace the PCI module board 0B81 BMC Firmware Code Area CRC check failed 0B82 BMC core Hardware failure 0B83 BMC IBF or OBF check failed 0884 BMC issued Reset Command BMC Reset command is e Replace the PCI module but failed System Reset disabled and failed to reset board the system 0B90 BNC Platform Information BMC is faulty e Replace the PCI module Area corrupted board 0B91 BMC update firmware corrupted 0B92 Internal Use Area of BMC FRU SROM is faulty corrupted BMC is faulty 5 26 Problem Solving Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0B93 BMC SDR Repository empty BMC is faulty
18. B Hook one on each side Figure 4 77 Mounting the 5 25 inch Tape Drive 11 Secure the 5 25 inch device to the device bay with the two screws removed in Step 3 above See Figure 4 78 Note Check to ensure that the front plate of the mounted tape drive is flush with the front panel of the device bay If a minor adjustment is necessary remove the tape drive and adjust the position of each of its device bay brackets 4 62 CRU Replacement and Server Upgrades 0 0000070 0000700 00009 E Figure 4 78 Securing the 5 25 inch Tape Drive to the Device Bay 12 Before connecting the SCSI interface cable to the tape drive remove the 50 pin conversion connector plugged into its connector This conversion connector is only used to connect the 5 25 inch tape drive to another device See Note Save the 50 pin conversion connector for future use 4 Figure 4 79 Removing the 50 pin Conversion Connector CRU Replacement and Server Upgrades 4 63 13 Connect the power cable A and interface cable B to the 5 25 inch tape drive The middle connector of the internal SCSI interface cable connects to a 5 25 inch tape drive See Figure 4 80 and Figure 4 81 A Power cable B Interface cable middle connector Figure 4 80 Connecting the Power and Interface Cables to a 5 25 inch Tape Drive Front Panel Rear Panel Figure 4 81 Internal Interface Cable Connections Top View 14 Mount the front
19. Two self contained power supplies that provide redundant power 1 the system will continue to operate with a single power supply failure and are hot swappable The two power supplies are easily installed or removed from the back of the chassis without turning the system power off Cooling system redundancy where the system will continue to operate in the event of a fan failure and the redundant fans will switch to maximum operating speed SCSI hard disk drive bays accessible from the front of the chassis Hot swap SCSI disk drive backplane a failed drive can be removed and replaced with a new drive without system power being turned off High degree of SCSI disk fault tolerance and advanced disk array management features Video Graphics Array VGA controller with 4 MB of video memory occupies one PCI slot per PCI module SCSI disk adapter providing dual channel Ultra 160 SCSI interfaces for the hot swap hard disk drives Embedded single channel enhanced IDE adapter providing interface for peripheral devices CD ROM and super floppy disk drive Integrated onboard Network Interface Controller NIC an Intel 82559 PCI LAN adapter for 10 or 100 Mbps Ethernet networks with a RJ 45 Ethernet connector Storage module that holds up to six hot swap SCSI hard disk drives three logical disks SCSI backpanel is Ultra2 capable Integrated dual Universal Serial Bus USB ports that include support for the keyboard and mouse Ha
20. and hook the bracket over the other tab on the base of the socket while pressing down on the bracket See Screwdriver Slot Bracket Wire Clip Figure 4 18 Securing the Processor Heatsink 13 Install the processor s associated VRM Go to the next subsection nstalling a VRM Installing a VRM Each processor has a voltage regulator module associated with it and is installed in VRM socket adjacent to it The board connector is keyed so that it can be inserted only one way Perform these procedures after its associated processor is installed See Installing a Processor earlier in this chapter 1 Insert the VRM into its socket and press down evenly on the board until it is seated correctly and the socket levers click in place The socket levers keep the VRM in place and aid in its extraction they do not aid in the insertion of the VRM board See Levers Figure 4 19 Installing a VRM CRU Replacement and Server Upgrades 4 19 Repeat step 1 above if another VRM is to be installed Otherwise go to the next step Reinstall the top cover of the CPU module See Installing a Processor earlier in this chapter Removing a Processor or Terminator Board 1 6 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter Remove the top cover of the CPU module See nstalling a Processor earlier in this chapter Locate the processor or te
21. nie RE eee c e Rt e el le dte ere e t Pre 4 19 Removing a Processor or Terminator Board sss 4 20 Removing o ee teles ttd te rho etae eg EE ede 4 2 Replacing or Adding DIMMS sessi 4 22 Installing DIMMS oerte reet er t eerte oes de ee eH EO 4 23 Removing DIMMS rna tea ete ia a Rr T eu es 4 25 Removing Module entere tee eiit re tte bee e leri 4 28 Installing PCI Adapter Boards sese eee enne 4 31 Removing PCI Adapter 5 4 36 Installing a PCI Module oinen 3 rei E rH ERU 4 38 Replacing or Adding Disk Drives eese enne 4 39 Installing a Hard Disk Drive essere enne 4 40 Removing a Hard Disk eene ener enne 4 43 Hot Swapping a Hard Drive ener nnne 4 44 Replacing the Device Module ccccesccessecsseesteceecesecesecesecseeeseneeeneceaeesseeeaseceseesseeenseeaaes 4 45 Replacing Power supply tete reti dseetee et eese chssviconslgetecssncpsedielsavaonsbosevesssove s 4 47 Installing the Internal Device Bay Expansion 4 50 Unpacking the Internal Device Bay Expansion Kit eese 4 50 Before You Be Git isc esie nde eie in E tian eta e ein 4 51 Static Precautions 4 51 2 SRI RE EU S ERE ERE ER
22. of the Rack Mount System earlier in this chapter 3 Check all the hard disk drive status LEDs to confirm which faulty drive to remove Each drive has two status indicators located on its front handle See Table 1 2 Disk Drive Status LED Panel Indicators in Chapter 1 Note Depending on the drive fault the drive may be still spinning when you remove it Follow the next step exactly when removing drives 4 Grasp the handle of the hard disk s carrier and unlock the lever located at the bottom of the carrier handle see Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait approximately 10 seconds until the drive spins down then remove the drive from the bay Note Observe static precautions Use an antistatic wrist strap 5 Place the removed hard drive on an antistatic surface 6 Remove the replacement drive from its protective wrapper and place it on an antistatic surface If a drive carrier was not shipped with the replacement drive use the carrier from the removed drive 7 Place the removed hard drive in an antistatic wrapper 8 Perform steps 5 through 11 of the previous subsection nstalling a Hard Disk Drive 4 44 Replacement and Server Upgrades Replacing the Device Module Your system contains two standard PC AT compatible peripheral devices that are housed in the device module The standard peripheral devices are as follows m Su
23. 1 15 PC uH T 1 17 PGT Adapter Cards ettet ee p He etre rese dete er PER een 1 17 pras duni 1 18 Optional Components n irte reete tse ect e eater aee He Ue Etre E Tee PUR 1 18 Tape Drives oie e rer ER e P RD tpi de HR NEC URS P 1 18 Monitor Keyboard and Mouse sse 1 18 SystemBeatutes et cederet va est nee e eter m ee ein edge ed d eon de 1 19 Pentium III ProGesSOL oec tdt tes pei ic tot eee P rs ER age aae cies PCIe 1 19 System Memlty eap eder ub 1 20 SAE TE Controlleti sscisessu Iste He de HE Ht E MT 1 20 CE 1 21 USB IDE Controller terr reet terit m Gada etre e eie bak 1 21 Network Gontrollet e reor eie rede 1 21 tee tere Eres teret tees 1 22 Video Controller 2 21 d ne b Rete stib Bit abe M o EHE 1 22 Peripheral 2 S exero det epe dete ee 1 22 Serial 23 5 ce eer etre dete dee eo FER e e EE RA 1 22 RealTime Clock ciet eee ec te ee e vertus 1 22 Baseboard Management Controllers BMC sese 1 24 External ierann eadi ea iae eene enne nnne 1 24 2 Setting Up the System OVetVIewW ios fap ES RM do p RTT 2 2 Selecting net ren eet eodeni e V 2 2 Unpacking the System ertt relie iba e et teens tr cete ho
24. 3 V power voltage alarm upper limit Fatal 3 3 V power voltage alarm upper limit 3 3 V power voltage alarm lower limit Fatal 3 3 V power voltage alarm lower limit 3 3 V power voltage alarm upper limit Fatal 3 3 V power voltage alarm upper limit 5 V power voltage alarm lower limit Fatal 5 V power voltage alarm lower limit 5 V power voltage alarm upper limit Fatal 5 V power voltage alarm upper limit Temperature alarm lower limit Fatal temperature alarm lower limit Temperature alarm upper limit Fatal temperature alarm upper limit Fatal power major alarm Fatal power control system failure Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative Contact your service representative Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative Contact your service representative Check the AC cable If the same error message is still displayed contact your Service representative 5 22 Problem Solving Table 5 1 LCD Error Messages continued Status Lamp Error Message Color State Suspected Description Action Module Power Unit Alm01 Amber Blink Power unit 1 Power supply unit failure Contact your service representat
25. 4 Remove the two screws securing the dummy cover to the device bay bracket assembly See 5 Remove the dummy cover See Figure 4 74 Note Save the dummy cover for future use Ss g a m BN v B A Dummy Cover B Screws 2 Figure 4 74 Removing the Dummy Cover 6 Remove the tape drive from its protective wrapper and place it on an antistatic surface Record the drive model and serial number 7 Set any jumpers or switches in the tape drive Refer to the installation procedures that come with the tape drive Note All tape drives must have their terminators removed 8 Attach the device bay brackets which were removed from the dummy cover in step 5 above to the tape drive See Figure 4 75 Note Use the screws supplied with the tape drive Only use the screws from the device bay brackets when there are no screws provided with the tape drive package Figure 4 75 Attaching the Device Bay Brackets CRU Replacement and Server Upgrades 4 61 9 Adjust the position of each device bay bracket so that its end is flush with the front face of the tape drive and secure Front face Tape Drive Bracket Figure 4 76 Adjusting the Device Bay Bracket 10 Mount the 5 25 inch tape in the device bay by inserting its hooks into their mating slots in the bay and sliding it forward until it is flush with the front panel See Figure 4 77 A Oblong slot one for each side
26. 5 to remove additional DIMMs T If you are replacing DIMMs perform nstalling DIMMs earlier in this chapter otherwise continue with the next step 8 Install a DIMM cover in the now empty socket See Installing DIMMs earlier in this chapter 9 Reconnect the power cable of cooling fan 1 to its connector on the CPU board and slide the fan back into its holder located in the front portion of the CPU module See Figure 4 28 4 26 CRU Replacement and Server Upgrades Figure 4 32 Installing Cooling Fan 1 10 Reinstall the top cover of the CPU module See nstalling a Processor earlier in this chapter CRU Replacement and Server Upgrades 4 27 Removing a PCI Module Your system contains two redundant PCI modules that are accessible from the front of the server unit 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 3 Ensure that the PCI module is off line by viewing its status LED indicators See Figure 4 33 The state of the status LEDs should be as follows Fail lamp Red State lamp Off ences
27. AC power available at the wall outlet Did you press the power on off push button switch on the front panel to turn the system on power on LED should be lit Are all cables correctly connected and secured Are all jumpers and switch settings on option boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Are all switch and jumper settings on internal boards and drives correct Are the CPU modules and I O modules fully seated in their bays Refer to subsection Upgrading Your System in chapter 4 for installation instructions Are all peripheral devices installed correctly Refer to subsection Upgrading Your System in chapter 4 for installation instructions Are all option boards and disk drives installed correctly Refer to the Options Boards and Hard Disk Drives subsections of Upgrading Your System chapter 4 Is the system hard disk drive properly formatted or configured Is the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your Network Operating System Configuration Guide Are the configuration settings in BIOS Setup and the SCSISelcet Utility correct For information about running these utilities refer to the Configuring Your Sy
28. Amber Blink CPU module 2 CPUZ2 temperature alarm upper limit CPU22 TempAlm 09 Amber Lit CPU module 2 Fatal CPUZ2 temperature alarm upper limit CPU22 VoltAlm 00 Amber Blink CPU module 2 CPU 2 operating voltage alarm lower limit VCCP Contact your service representative CPU22 VoltAlm 02 Amber Lit CPU module 2 Fatal CPU 2 operating voltage alarm lower limit VCCP CPU22 VoltAlm 07 Amber Blink CPU module 2 CPU 2 operating voltage alarm upper limit VCCP CPU22 VoltAlm 09 Amber Lit CPU module 2 Fatal CPU 2 operating voltage alarm upper limit VCCP D DUMP Request Off DUMP switch request Contact your service representative F FRB Processing Off During POST execution or OS start server is operating processing normally M Memory U Err 11 Green Blink CPU module 1 DIMM 1 2 bit error The DIMM needs to be replaced Contact your Memory U Err 12 Green Blink CPU module 1 DIMM 2 2 bit error service representative Memory U Err 13 Green Blink CPU module 1 DIMM 3 2 bit error Memory U Err 14 Green Blink CPU module 1 DIMM 4 2 bit error Memory U Err 21 Green Blink CPU module 2 DIMM 1 2 bit error Memory U Err 22 Green Blink CPU module 2 DIMM 2 2 bit error Memory U Err 23 Green Blink CPU module 2 DIMM 3 2 bit error Memory U Err 24 Green Blink CPU module 2 DIMM 4 2 bit error OS shutdown Alm Off Shutdown due to a timeout error of Contact your service the Watch dog timer fa
29. CPU Board System Overview 1 19 System Memory Up to 2 GB of Synchronous Dynamic Random Access Memory SDRAM can be configured on the CPU board located in the CPU module The CPU board contains four 168 pin DIMM sockets allowing for system memory expansion within a CPU module See Figure 1 13 Note Only use DIMMs approved for use in this server system Call your customer service representative for information IMU mij Lc m C D CPU module CPU board Memory socket 1 Memory socket 4 Figure 1 13 DIMM Locations the CPU Board SAF TE Controller The SCSI Backplane has two SAF TE SCSI Accessed Fault Tolerant Enclosure controllers that provide an interface to a disk subsystem that supports status signals hot swapping drives and module monitoring The transport mechanism for the standardized alert detection and status reporting 1s the SCSI bus Disk drives power supplies cooling fans and temperature are continually monitored and the conditions then reported over the SCSI bus to the system This allows the user to react to conditions that could normally go unnoticed until data loss 1 20 System Overview BIOS The BIOS and Setup Util
30. Light ceteri ea dens eri ee e euer 5 9 Incorrect or No iie tide peti e irte ite Te ruinae 5 9 No Characters Appear on Screen 5 10 Characters are Distorted or Incorrect ssssssssssssesseeeeeeeee eene 5 10 System Cooling Fans Do Not Rotate eese ennemis 5 11 Diskette Drive Activity LED Does Not Light esses 5 11 CD ROM Drive Activity Light Does Not 1 5 12 Problems with Application Software sse eene 5 12 Bootable CD ROM Is Not 5 12 Problems with the Network esses ener enne nennen 5 13 PCI Installation TIPS er DP rire See E e one 5 13 Error Messages Beep 5 14 LED Error Messages eee tiep a eee c eet wean te et ee tid eroe 5 14 POST Error Codes and Messages cccsccssscssscessceseeeeseeeseeeseeeseeeseeeseeeaaecaecnaeenseenseees 5 24 How to Identify BIOS and BMC Revision Levels seen 5 30 BIOS Revision Level Identification esses 5 30 BMC Revision Level Identification eese eene 5 30 A Technical Specifications Server amo rete E EE A 2 B ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes cccccsssssssssssssesesssesesesecscecetececesesecscesssoressssnenssc
31. Power Cord 4 Remove the screw securing the locking handle of the power supply to the power supply bay See Figure 4 58 Note Save the screw removed from the power supply bay for future use CRU Replacement and Server Upgrades 4 47 Locking handle B Screw Figure 4 58 Removing the Locking Handle Screw 5 Pull the locking handle down to its fully opened position This disconnects the power supply from its connector inside the bay See Figure 4 59 6 Use the locking handle to pull the power supply out of the bay just enough so that you can support the power supply with both hands Then carefully remove the power supply from the bay See Figure 4 59 Figure 4 59 Removing the Power Supply T To reinstall the power supply in the cabinet make sure that its locking handle is in its unlocked position down 45 degrees Then insert the power supply into the power supply bay and slowly slide it inward until it is almost flush with the rear of the bay Figure 4 60 4 48 CRU Replacement and Server Upgrades 8 Secure the power supply by pushing its locking handle up to its fully locked position until you hear it click and then fasten with the screw removed in step 4 above See Figure 4 60 Figure 4 58 Incorrect Correct Figure 4 60 Installing the Power Supply 9 Plug one end of the power cord into the AC input receptacle on the rear of the power supply see and connect the other end into
32. Server System When server system power is on pressing the push button power on off switch on the front panel of the server turns the power off To turn the server system s power off 1 Shutdown the operating system OS amp Note Avoid turning off system power before the OS has shut down completely 2 Ifrunning W2KAS the system should automatically power off If not then press the power button see Figure 2 11 The power on LED goes out Note Check to see that no error messages are displayed on the LCD panel during power off The system power is off but standby power remains on 2 18 Setting Up the System 3 Power off the peripheral devices amp Note If the server power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures Forcing a Power Shutdown A forced power shutdown can be used when the system s power on off switch does not power off the server or the reset functions do not work To perform a forced power shutdown Press in on the push button power on off switch located on the front panel of the server for at least 4 seconds to force the server power off To power on after a forced shutdown wait 10 seconds and then power on again Resetting the System To do this Press lt Ctrl Alt Del gt Power off on Soft boot reset which clears system memory and reloads th
33. along with a description of each in Table 1 6 1 14 System Overview CPU Modules The server has two CPU modules that provide Dual Modular Redundancy DMR The CPU modules are numbered 1 and 2 left to right as seen from the front of the system Each CPU module has two status indicators that are listed along with a description of each in 1 3 Table 1 8 Summarizes the features of a CPU module Table 1 8 Features of the CPU Module Feature Description Upgradable Two processor sockets are available on the CPU board for one or two multiple processor processors slots Upgradable Four DIMM sockets on the CPU board Can contain a minimum of 256 MB memory up to a maximum of 2 GB of Synchronous Dynamic Random Access SDRAM system memory SMP Supports two way Symmetric Multiprocessing SMP when two processors are installed Fan Two integrated fans that provide cooling for both the CPU module and hard disk drives The system runs identical applications in both CPU modules in lockstep Thus if one CPU module fails the second CPU module takes over the processing without any interruption to the current application running on the system Note that this type of failure is transparent to the user In simplex mode the system is operating with only one CPU module and one PCI module Thus the failure of one CPU module or one PCI module causes the whole system to fail A fault tolerant system should not run in the simplex
34. approximately 132 pounds 60 kg If your system contains numerous optional boards and peripheral devices it will weigh more To avoid personal injury make sure you have someone help you lift or move the system When you receive your system if the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately Rack Mount System Assembly This section provides the instructions for assembling the rack mount server unit into a standard EIA 19 inch rack cabinet Unpacking the Rack Mounting Hardware Although the rack mounting hardware is inspected and carefully packaged at the factory damage may occur during shipping Follow these steps for unpacking 1 Visually inspect the shipping containers notify your carrier immediately of any damage 2 Carefully remove the rack mounting hardware and verify the parts See Figure 2 1 able 2 1 If parts are missing or the hardware is damaged notify your service representative Figure 2 1 Rack Mounting Hardware Setting Up the System 2 3 Table 2 1 Rack Mount Parts Reference Description A Rail Assemblies 2 B Front Bezel Top and Bottom Panels C Key D Miscellaneous Hardware Before You Begin Before you begin please review the fol
35. at the wall outlet Are the system power cords properly connected to the power supplies and the AC wall outlets Did you press the power on off push button switch m Isthe power on light lit m Have any of the fan motors stopped use the server management subsystem to check the fan status Are the cooling fans power connectors seated properly m Isthe front panel power on indicator lit If the switches and connections are correct and the power outlet is functioning properly contact your service representative for assistance Diskette Drive Activity LED Does Not Light Check the following Are the diskette drive s power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set correctly m Isthe diskette drive properly configured Isthe diskette drive activity light always on If so the signal cable may be plugged in incorrectly Use BIOS Setup to make sure that the diskette drive controller is set to Enabled For information about running BIOS Setup refer to the Configuring Your System chapter If the problem persists there may be a problem with the diskette drive device backplane boards or drive signal cable Contact your service representative for assistance Problem Solving 5 11 CD ROM Drive Activity Light Does Not Light Check the following m 15 the power and signal cable to the CD ROM drive properly installed Are all relevant switches and jumpers
36. board refer to System Board Jumpers in this chapter This feature is available only when you logged in the SETUP utility with the supervisor password Set User Press ENTER When the lt Enter gt key is pressed Password the user is prompted for a password up to 7 alphanumeric characters press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing password jumper on system board refer to System Board Jumpers in this chapter With a user password accessible SETUP menus are restricted This feature is available only if the Supervisor Password is specified Password on Boot Disabled Disables or enables password Enabled entry on boot Configuring Your System 3 11 Choices or Feature Display Only Description Your Setting Power Switch Masked Determines whether power switch Mask Unmasked is masked or unmasked Selecting Masked disables power off with the power switch after the operating system is started including shutdown by pressing the Power switch for at least 4 seconds Option ROM Unmasked Determines whether Option ROM Menu Mask Masked Menu Mask is masked or unmasked Processor Serial Disabled Determines whether Processor Number Enabled Serial Number feature is enabled or disabled 3 12 Configuring Your System System Hardware Menu Choices or Feature Display Only Description Your Setting Thermal Sensor Refer to Thermal Senso
37. door and top cover removed in Step 1 above DO NOT install the two knurled screws that secure the rear cable cover of the top cover to the chassis at this time See Figure 4 63 4 64 CRU Replacement and Server Upgrades 15 Loosen the two screws securing the appropriate rear cable cover external cable restrainer lift the external cable restrainer and tighten the screws Perform the same procedure on the other rear cable cover external cable restrainer if used See Figure 4 82 Adjusting the Rear Cable Cover External Cable Restrainers 16 Open the rear cable cover of the top cover See Figure 4 83 52882333 LS Figure 4 83 Opening the Rear Cable Cover of the Top Cover CRU Replacement and Server Upgrades 4 65 17 Connect the external SCSI interface cables and power cords supplied with the internal device bay expansion kit See The following examples show two different methods of connecting the SCSI interface cables See Figure 4 84 m Example 1 Shows the method of connecting two 5 25 inch tape drives to two SCSI controller boards For this method connect a SCSI controller board to a 5 25 inch tape drive with an external SCSI interface cable supplied with the internal device bay expansion kit for group 1 SCSI cable connectors and group 2 SCSI cable connectors m Example 2 Shows the method of connecting two 5 25 inch tape drives to one SCSI controller board in daisy chain fashion When using this t
38. e Replace the PCI module 0B94 IPMB signal lines do not board respond 0B95 BMC FRU device failure 0B96 BMC SDR Repository failure 0B97 BMC SEL device failure 0B98 BMC SEL Overflow SEL System Event Log e Clear the SEL overflowed OBBO SMBIOS SROM data read SROM is faulty Replace the front panel board error e Front panel board is faulty OBB1 SMBIOS SROM data checksum bad OBDO 1st SMBus device address not Board is faulty Check cable connection acknowledged Replace the board OBD1 1st SMBus device Errror detected OBD2 1st SMBus timeout OBD3 2nd SMBus device address not acknowledged OBD4 2nd SMBus device Errror detected OBD5 2nd SMBus timeout OBD6 3rd SMBus device address not acknowledged OBD7 3rd SMBus device Errror detected OBD8 3rd SMBus timeout OBE2 7th SMBus device address not acknowledged OBE3 7th SMBus device Errror detected OBE4 7th SMBus timeout OBES 8th SMBus device address not acknowledged OBE6 8th SMBus device Errror detected 8th SMBus timeout Problem Solving 5 27 Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0C00 Rompilot reports error number XX Expansion ROM not initialized Invalid System Configuration Data NOTICE Your System Redundant Power Supply is not configured Resource Conflict System Configuration Data Read error System Configuration Data Write error Warning IRQ not configur
39. in the rail Squeeze while pressing the other side lip of the cage nut into the square hole in the rail until it is secured m Repeat for each cage nut Setting Up the System 2 7 ex 2 Figure 2 3 Inserting the Cage Nuts 5 Locate the two rail assemblies Each rail assembly consists of an outer bracket and an inner bracket see Figure 2 4 The rail assembly attaches to the rack cabinet A Outer bracket B Inner bracket C Screws 8 Figure 2 4 Rail Assembly 6 Loosen the eight screws that secure their outer and inner brackets together so that they can slide fairly easy see Figure 2 4 T Align the right rail assembly behind the mounting holes in the vertical mounting rail see Figure 2 5 located on the right side of the rack cabinet The tabs on the front and rear of the rail assembly help to align it with the holes in the vertical mounting rail 2 8 Setting Up the System Note For correct mounting orientation of the rail assemblies the bottoms of the assemblies have a wider offset than the top 8 Install two screws see that secure the front of the rail assembly to the vertical mounting rail and tighten loosely Carefully align the rear holes of the rail assembly with the holes in the rear vertical mounting rail 10 Install two screws that secure the rear of the rack assembly to the vertical mounting rail 11 Tighten all four screws holding the rai
40. is selected in the Fast Util Options Menu the utility menu appears that is used to format or verify the connected SCSI devices N CAUTION Devices can be processed in SCSI buses and SCSI IDs Be careful not to forget the selected bus and ID The selection of Continue With Format in Low Level Format causes all data in disks to be lost m Low Level Format Physically formats the device selected in Continue With Format If you select Do Not Format Disk the prior menu displayed reappears m Verify Disk Media Verifies the device selected in Continue With Verify If you select Do Not Verify Media the prior menu displayed reappears m Select Different Disk Selects another SCSI device on the same SCSI bus Select Host Adapter Exit When Select Host Adapter is selected from the Fast Util Options menu the list of the host adapters installed in the main system is displayed Select the adapter for which the settings are modified amp Note Do Not select Adapter QLA1280 Single Ended LVD 5800 it is used for built in hard disk The utility menu appears which is used to format or verify the connected SCSI devices After modifying the settings press ENTER several times to display the Fast Util Options menu If you select Exit Fast UTIL from the menu the screen for terminating Fast UTIL appears However if the settings are different from those before the start the screen prompting you to save t
41. its hooks are fully engaged in the chassis See Figure 4 46 Figure 4 46 Installing the PCI Module Top Cover 12 Secure the top cover of the PCI module with the two screws removed from the rear of the module in step 2 13 Go to Installing a PCI Module later in this chapter CRU Replacement and Server Upgrades 4 35 Removing PCI Adapter Boards This subsection describes how to remove PCI adapter boards Use these procedures when removing or replacing PCI adapter boards in your system When removing but not replacing a PCI adapter board in a PCI module an identical PCI adapter board must be removed from the other PCI module to continue total system redundancy and mirroring Notes All installed PCI adapter boards must have the same specifications and performance characteristics in order to provide total system redundancy and mirroring The BIOS Setup Utility must be run when a PCI adapter board in a PCI expansion slot is removed or replaced in order to change its detailed BIOS settings such as its interrupt line IRQ when required The PCI module board which is located in the PCI module can have up to four 32 bit PCI adapter boards installed in its expansion slots numbered PCI 1 to PCI 4 See Note PCI expansion slot 1 is dedicated to the standard video board or system management board only CAUTION Electrostatic discharge ESD can damage components place them on an antistatic su
42. message is still displayed contact your Service representative 5 18 Problem Solving Table 5 2 LCD Error Messages continued Status Lamp Error Message Color State Suspected Description Action Module CPU2 FANvItAlmOO Amber Blink CPU module 2 Voltage alarm lower limit of the CPU Contact your service module cooling fan representative CPU2 FANvItAlm02 Amber Lit CPU module 2 Fatal voltage alarm lower limit of the CPU module cooling fan CPU2 FANvItAlm07 Amber Blink CPU module Z2 Voltage alarm upper limit of the CPU module cooling fan CPU2 FANVvItAlmO9 Amber Lit CPU module 2 Fatal voltage alarm upper limit of the CPU module cooling fan CPU2 Missing Green Blink CPU module 2 not found CPU2 offline Green Blink CPU module Z2 The CPU module has been logically Activate the ft server utility disconnected or remove the module and then mount it again If the same error message is still displayed contact your Service representative CPU2 removed Green Blink CPU module 2 The CPU module has come off Check the module for a removed screw or remove the module and then mount it again If the same error message is still displayed contact your service representative CPU2 Temp Alm 00 Amber Blink CPU module 2 Temperature alarm lower limit Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service repres
43. of receive data m On chip counters for network management Autodetect and autoswitching for 10 or 100 Mbps network speeds m Support for both 10 Mbps and 100 Mbps networks capable of full or half duplex with back to back transmit at 100 Mbps m Support for Wake On LAN System Overview 1 21 SCSI Controller The PCI board includes an embedded QLogic ISP12160A SCSI dual channel controller for supporting the hard disk drives in the storage bays It is a 64 bit direct memory access DMA bus master and supports 32 bit PCI buses at 33 MHz This SCSI controller interfaces the PCI bus to two Ultra 160 SCSI buses The SCSI controller is fully autonomous and capable of managing multiple I O operations and data transfers without host intervention Video Controller The system has an integrated Intel 69000 HiQVideo Accelerator highly integrated graphics controller that supports the following m BIOS compatibility with 1 4VGA VGA SVGA XGA and SXGA m 2 MB of onboard synchronous DRAM SDRAM embedded memory m Superb 2D video performance m Analog VGA monitors single and multiple frequency interlaced and noninterlaced with a maximum vertical retrace noninterlaced frequency of 100 Hz Peripheral Controller The Super I O PC97317 integrated peripheral controller supports two enhanced serial ports UARTs and an integrated Real Time Clock RTC module The I O panel board provides the connector interface for each serial port Ser
44. on the drive set correctly Is the drive properly configured m Isthe onboard IDE controller enabled Problems with Application Software If you have problems with application software perform the following m Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and using the software m Verify a different copy of the software to see if the problem is with the copy that you are using m Make sure all cables are installed correctly m Verify that the PCI board jumpers are set correctly Refer to the Configuring Your System chapter for jumper settings m If other software runs correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for assistance Bootable CD ROM Is Not Detected Check the following m Isthe BIOS set to allow the CD ROM to be the first bootable device Check your BIOS Setup F2 configuration 5 12 Problem Solving Problems with the Network Diagnostics pass but the connection fails m Make sure the network cable is securely attached The controller stopped working when an add in adapter was installed m Make sure the cable is connected to the port from the onboard network controller m Make sure the other adapter supports shared interrupts Also make sure your operating system supports
45. press ENTER 5 The Select Host Adapter screen is displayed Select the proper adapter Note Do Not select Adapter QLA12160 Ultra3 5800 it is the on board SCSI host adapter 6 Highlight one of the displayed Adapter Types with the cursor keys and press ENTER T The display returns to the Fast Util Options menu where you can continue to change the system SCSI configuration parameters The name of the selected host adapter is displayed in the upper left hand corner of the screen 3 16 Configuring Your System Configuration Settings Menu The Configuration Settings Menu lists the following selections Configuration Settings Menu Host Adapter Settings SCSI Device Settings SCSI Bus Settings Autoconfigure SCSI Devices Selectable Boot Settings Restore Default Adapter Settings Raw Nvram Data Host Adapter Settings Submenu Choices or Feature Display Only Description Your Setting BIOS Address Display Only BIOS Revision Display Only Interrupt Level Display Only Host Adapter BIOS Enabled Specify whether the BIOS Disabled extension of the host adapter is enabled or disabled PCI Bus DMA Burst Enabled Specify whether the DMA burst Disabled transfer on the PCI bus is enabled or disabled CDROM Boot Enabled Specify whether the start from Disabled CD ROM is enabled or disabled Adapter Auto Specify whether the adapter Configuration Manual configuration is set Safe automatically
46. reliability and longer cable lengths for Ultra2 SCSI hard disk drives Note that in order to achieve LVD performance all devices including cable controller and drive must support LVD Megabyte 1 048 576 bytes See also byte memory The circuitry in your computer that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration information See also RAM and SRAM operating system A set of programs that provides the interface between other software programs and the computer 6 Glossary parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device such as a parallel printer partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk dri
47. the AC wall outlets Verify that the power supply is operating correctly by checking that its leftmost status indicator Power is lit green and its other two status indicators are off Figure 4 61 Connecting the AC Power Cord CRU Replacement and Server Upgrades 4 49 Installing the Internal Device Bay Expansion Kit Note This procedure is for tower based systems only The following subsections provides the procedures for installing the Internal Device Bay Expansion Kit into the tape drive module housing which is included with tower based systems only After installing the expansion kit then 5 25 inch tape backup drives can be installed in the device bays Before installing the Internal Device Bay Expansion Kit you must first remove the front door and the top cover of the tower based unit Then the new hardware components can be installed into the existing tape drive module housing Unpacking the Internal Device Bay Expansion Kit Although the expansion kit hardware is inspected and carefully packaged at the factory damage may occur during shipping Follow these steps for unpacking 1 Visually inspect the shipping containers notify your carrier immediately of any damage 2 Carefully remove the kit hardware and verify the parts listed below If parts are missing or the hardware is damaged notify your service representative W Power supply unit m Cooling fan m Finger guard W Power cord W Power cabl
48. the system board whenever the AC power cords are connected between the system and an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a molded on NEMA type 5 15 P plug cap at one end and a molded on cord connector body at the other end The cord length must not exceed 9 feet 2 7 meters Outside the U S A and Canada the plug must be rated for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities 1f you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply m Warning Under no circumstances should the user attempt to disassemble the power supply The power supply has no user replaceable parts Inside the power supply are hazardous voltages that can cause serious personal injury A defective power supply must be returned to your dealer x Using This Guide Safety Notices for Users Outside of the U S A and Canada m PELV Protected Extra Low Voltage Integrity
49. will not overlap the IDs of other devices For setup operation refer to the tape drive manual for setup information The SCSI cable connector is equipped with a 50 pin converter Remove this converter and save it for future use When connecting the cable be very careful that the device does not pinch the cable Two tape drives can be connected to one group depending on the connection method However to utilize the fault tolerant feature we recommend that two identical tape drives be connected to both groups to periodically back up the data between the groups CRU Replacement and Server Upgrades 4 59 Installing a 5 25 inch Tape Drive Install a 5 25 inch tape drive as follows Note All removable media SCSI devices being installed must have their terminators either disabled or removed 1 To prepare the tower based unit and tape drive module for installing a tape drive perform the Preparation procedures in subsection Installing the Internal Device Bay Expansion Kit 2 Each empty device bay has a dummy cover and a bracket assembly From the device bay where you want to install a tape drive remove the two screws securing the device bay bracket assembly to the tape drive module chassis See 3 Remove the device bay bracket assembly See Figure 4 73 A Screws 2 B Device bay bracket assembly Figure 4 73 Removing the Device Bay Bracket Assembly 4 60 CRU Replacement and Server Upgrades
50. 3 3 1 Failed to Detect Memory or Incorrect Check if DIMM boards are installed correctly If the same DIMM Type error persists call your service representative to replace the DIMM or CPU module board 1 3 3 2 Initial Setting error of the POST Memory Manager 1 3 4 1 RAM Address Error 1 3 4 3 RAM Low Byte Data Error 1 4 1 1 RAM High Byte Data Error 1 4 3 3 Cache Detection Error Turn unit off and then on If the same error persists call your service representative to replace the CPU module board 2 2 3 1 Illegal Interrupt Test Error 2 1 2 3 Copyright Check Error 1 2 Video BIOS Initialization Error If nothing is displayed on the monitor check if the main board Option ROM Initialization Error Option ROM Expansion Error is installed correctly If the same error persists call your service representative to replace the CPU module If the Option ROM on an added PCI board is not displayed on the monitor check if the PCI board is installed correctly If the same error persists call your service representative to replace the CPU module board PCI module board or added PCI board Problem Solving 5 29 How to Identify BIOS and BMC Revision Levels To help you identify your system s current BIOS and BMC revision levels refer to the following subsections BIOS Revision Level Identification During system Power On Self Test POST which runs automatically when your system is powered on your system monitor displays severa
51. Alm 00 Amber Blink CPU module 1 5 V power voltage alarm lower limit CPU1 5 0vAlm 02 Amber Lit CPU module 1 Fatal 5 V power voltage alarm lower limit CPU1 5 0vAlm 07 Amber Blink CPU module 1 5 V power voltage alarm upper limit CPU1 5 0vAlm 09 Amber Lit CPU module 1 Fatal 5 V power voltage alarm upper limit Problem Solving 5 15 Table 5 1 LCD Error Messages continued Error Message Status Lamp Color State Suspected Module Description Action CPU1 5 0vsAlm00 CPU1 5 0vsAlm02 CPU1 5 0vsAlm07 CPU1 5 0vsAlm09 CPU1 Broken CPU1 FAN Alm 01 CPU1 FAN Alm 02 CPU FANVvItAImOO CPU FANVvItAImO2 CPU FANVvItAImO7 CPU FANVvItAImO9 CPU1 Missing CPU1 offline CPU1 removed CPU1 Temp Alm 00 CPU1 Temp Alm 02 CPU1 Temp Alm 07 CPU1 Temp Alm 09 CPU11 TempAlm 00 CPU11 TempAlm 02 CPU11 TempAlm 07 Amber Blink Amber Lit Amber Blink Amber Lit Green Blink Amber Blink Amber Blink Amber Blink Amber Lit Amber Blink Amber Lit Green Blink Green Blink Green Blink Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1 CPU module 1
52. CI expansion slot cover for future use Figure 4 42 Removing the PCI Expansion Slot Cover CRU Replacement and Server Upgrades 4 33 8 Holding the PCI board by its top edge or upper corners firmly press the board into the PCI expansion slot on the PCI module board The tapered foot of the PCI board retaining bracket must fit into the mating slot in the expansion slot frame See Figure 4 43 Figure 4 43 Installing the PCI Board 9 The retaining bracket fits into the space that was occupied by the PCI expansion slot cover If you are installing a full length PCI board you must also align the rear edge of the PCI board with the adjustable guide rail located at the top rear of the PCI module See Figure 4 44 To adjust the guide rail for a full length PCI board loosen the setscrew and slide the bracket until a slot is open in the guard rail that corresponds to the PCI board position Then install the board and secure the bracket with the setscrew Figure 4 44 Adjusting the Guard Rail Assembly 4 34 CRU Replacement and Server Upgrades 10 Secure the PCI board retaining bracket to the expansion slot frame with the setscrew removed in step 5 See Figure 4 45 Figure 4 45 Securing the PCI Board Retaining Bracket 11 Reinstall the top cover of the PCI module and ensure that its hooks mate with the tab slots of the PCI module chassis Then slide the cover towards the front of the PCI module chassis until
53. Clean the server regularly Regular cleaning prevents failures of the server and its components Lightning may cause a momentary voltage drop To prevent this problem an optional uninterruptible power supply unit is recommended Only use options qualified by NEC for the server An unqualified option may be mounted or connected to the server but it may fail to operate normally or even cause failures Note that damage resulting from installation of unapproved devices is not covered under warranty 2 16 Setting Up the System System Power Low level power is always present in the server system when the server unit is plugged into an AC source This low level standby power allows the BMC controller to monitor the status of the system components even when the system power is off The system power button functions as follows If Then pressing the power button System power off Powers on the system and boots the OS Standby power on System power on Powers off the system but standby power remains on Powering On the Server System Power on your server system as follows 1 Make sure all external devices such as a video display keyboard and mouse have been connected and the power cords are connected 2 Power on the video display and any other external devices Note If the server unit s power cords are connected to a power control unit such as an UPS Uninterruptive Power Supply make sure that the po
54. Fatal temperature alarm upper limit Temperature alarm lower limit Temperature alarm upper limit CPU 1 temperature alarm lower limit Fatal 1 temperature alarm lower limit CPU 1 temperature alarm upper limit 5 16 Problem Solving Table 5 1 LCD Error Messages continued Status Lamp Error Message Color State Suspected Description Action Module CPU11 TempAlm 09 Amber Lit CPU module 1 Fatal 1 temperature alarm Check if the internal fan is upper limit clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative CPU11 VoltAlm 00 Amber Blink CPU module 1 CPU 1 operating voltage alarm Contact your service lower limit VCCP representative CPU11 VoltAlm 02 Amber Lit CPU module 1 Fatal CPU 1 operating voltage alarm lower limit VCCP CPU11 VoltAlm 07 Amber Blink CPU module 1 CPU 1 operating voltage alarm upper limit VCCP CPU11 VoltAlm 09 Amber Lit CPU module 1 Fatal CPU 1 operating voltage alarm upper limit VCCP CPU12 TempAlm 00 Amber Blink CPU module 1 CPU 2 operating voltage alarm Check if the internal fan is lower limit clean and if the internal fan cable is connected firmly If CPU12 TempAlm 02 Amber Lit CPU module 1 Fatal CPUZ2 temperature alarm the same error message is lower limit still displayed contact your Service representative CPU12 TempAlm 07 Amber Blink CPU module 1 CPU 2 t
55. If you are experiencing voltage spikes on the power line install a surge suppresser between the power outlet and the system power cord If the problem recurs after you have checked and corrected all of the above items refer to Diagnostic Procedures in this chapter Problem Solving 5 5 Diagnostic Procedures This section provides a more detailed approach to diagnosing and identifying problems and then locating their sources Error Checking Each time you turn on the system POST Power On Self Test runs automatically and checks all boards processors keyboard and mouse If POST finds an error it displays an error message Refer to the Error Message section in this chapter for an explanation of each error message Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general procedures lead you through the following W Preparing the system for diagnosing problems m Monitoring POST while it is running m Verifying proper operation of key system LEDs m Confirming loading of the operating system Preparing the System for Diagnosing Problems To prepare the system for diagnosing problems perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external p
56. PCI1 5vAlm 07 Amber Blink PCI module 1 5 V power voltage alarm upper limit PCI1 5vAlm 09 Amber Lit PCI module 1 Fatal 5 V power voltage alarm upper limit PCI1 Bus PERR 01 Green Blink PCI module 1 PCI bus parity error PCI1 Bus SERR 01 Green Blink PCI module 1 PCI but 1 bit error Contact your service representative PCI1 FAN Alm 01 Amber Blink PCI module 1 Cooling fan alarm Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative PCI1 offline Green Blink PCI module 1 The PCI module has been logically Activate the ft server utility disconnected or remove the module and then mount it again If the same error message is still displayed contact your Service representative PCI1 removed Green Blink PCI module 1 The PCI module has come off Check the module for a removed screw or remove the module and then mount it again If the same error message is still displayed contact your service representative Problem Solving 5 21 Table 5 1 LCD Error Messages continued Error Message Status Lamp Color State Suspected Module Description Action PCI1 Temp Alm 00 PCI1 Temp Alm 02 PCI1 Temp Alm 07 PCI1 Temp Alm 09 PCI2 12v Alm 00 PCI2 12v Alm 02 PCI2 12v Alm 07 PCI2 12v Alm 09 PCI2 3 3vAlm 00 PCI2 3 3vAlm 02 PCI2 3 3vAlm 07 PCI2 3 3vAlm 09 PCI2 3 3vsAlm00
57. PU IERR 22 Green Blink CPU module 2 CPU 2 internal error CPU T Trip 11 Green Blink CPU module 1 CPU thermal change error upper limit CPU T Trip 12 Green Blink CPU module 1 CPUZ2 thermal change error upper limit CPU T Trip 21 Green Blink CPU module 2 CPU 1 thermal change error upper limit CPU T Trip 22 Green Blink CPU module 2 CPUZ2 thermal change error upper limit CPU1 12v Alm 00 Amber Blink CPU module 1 12 V power voltage alarm lower Contact your service limit representative CPU1 12v Alm 02 Amber Lit CPU module 1 Fatal 12 V power voltage alarm lower limit CPU1 12 Alm 07 Amber Blink CPU module 1 12 V power voltage alarm upper limit CPU1 12v Alm 09 Amber Lit CPU module 1 Fatal 12 V power voltage alarm upper limit CPU1 2 5vAlm00 Amber Blink CPU module 1 2 5 V power voltage alarm lower limit CPU1 2 5vAlm02 Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm lower limit CPU1 2 5vAlm07 Amber Blink CPU module 1 2 5 V power voltage alarm upper limit CPU1 2 5vAlm 09 Amber Lit CPU module 1 Fatal 2 5 V power voltage alarm upper limit CPU1 3 3vAlm00 Amber Blink CPU module 1 3 3 V power voltage alarm lower limit CPU1 3 3vAlm 02 Amber Lit CPU module 1 Fatal 3 3 V power voltage alarm lower limit CPU1 3 3vAlm 07 Amber Blink CPU module 1 3 3 V power voltage alarm upper limit CPU1 3 3vAlm 09 Amber Lit CPU module 1 Fatal 3 3 V power voltage alarm upper limit CPU1 5 0v
58. ROM Scan Monitoring Feature Option ROM 5 1 to 20 Monitoring Time out Boot Monitoring Disabled Disable or enable the boot Enabled monitoring feature Set to disabled when installing OS Once OS is installed re enable Boot Monitoring 5 1 to 20 Time out Period POST PAUSE Disabled Disables and enables the POST Monitoring Enabled Pause Monitoring Feature POST Pause 3 1 to 20 Selects the time out value of the Monitoring POST Pause Monitoring Feature Time Out This feature is displayed only when POST Pause Monitoring is Enabled PCI Device Submenu Choices or Feature Display Only Description Your Setting PCI Slot 1 Disabled PCI devices use hardware Auto Select interrupts called IRQs A PCI PCI Slot 4 IRQ3 device cannot use IRQs already in On Board SCSI IRQ4 use by ISA devices use Auto IRQ7 only if no ISA legacy cards are IRQ9 installed IRQ10 IRQ15 On Board LAN IRQ5 Display Only Shows interrupt assigned to on board LAN Configuring Your System 3 9 Option ROM Submenu Choices or Feature Display Only Description Your Setting Onboard SCSI Enabled Disables Enables the mapping of the onboard Disabled SCSI BIOS Onboard LAN Enabled Disables Enables the mapping of the onboard Disabled LAN BIOS PCI Slot 1 Enabled Initializes device expansion ROM Disabled PCI Slot 2 Enabled Initializes device expansion ROM Disabled PCI Slot 3 Enabled Initializes device expansion ROM Disabled PCI
59. Slot 4 Enabled Initializes device expansion ROM Disabled Keyboard Features Submenu Choices or Feature Display Only Description Your Setting Numlock Auto Selects the power on state for On Numlock OFF Key Click Disabled Disables or enables keyclick Enabled Keyboard Auto 10 sec Selects key repeat rate repeat Rate 6 sec 2 sec Keyboard Auto 0 25 sec Selects delay before key repeat Delay 0 5 sec repeat 0 75 sec 1 sec 3 10 Configuring Your System Security Menu Note Enabling the Supervisor Password field requires a password for entering Setup The passwords are not case sensitive Choices or Feature Display Only Description Your Setting Supervisor Clear Status only user cannot modify Password is Once set this can be disabled by setting it to a null string or by clearing password jumper on system board see System Board Jumpers in this Chapter User Passwordis Clear Status only user cannot modify Once set this can be disabled by setting it to a null string or by clearing password jumper on system board see System Board Jumpers in this Chapter Set Supervisor Press ENTER Supervisor password up to 7 Password alphanumeric characters controls access to the setup utility When the lt Enter gt key is pressed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing password jumper on system
60. System power LED B Status 1 LED group 1 Tower Left side of system Rack Top of system C Status 2 LED group 2 Tower Right side of system Rack Bottom of system D Disk activity LED E Front panel F USB port G System power button H SCSI hard disk drive bays storage bays CPU modules J PCI modules with PCI adapters Device module L Liquid Crystal Display LCD M Tape drive module tower system only When green system power is on When off system power is off When green the Group 1 PCI and CPU modules are operating normally See Table 1 1 Jor a list and description of the system status LED indicators When green the Group 1 PCI and CPU CPU modules are operating normally See Table 1 1 for a list and description of the system status LED indicators When green internal disk drives are being accessed See Tabie 1 1 for a list and description of the system status LED indicators Panel contains the LCD the system power button four LEDs and a USB port USB connector jack used for debug only Press to turn system DC power on or off Each slot in a bay can contain one hot pluggable 3 5 inch disk drive The slots are numbered 1 6 left to right numbers are not SCSI IDs SCSI IDs are 0 1 and 2 for each group of three disk drives The drives are mirrored as follows 1 4 2 5 and 3 6 Each drive has two status LEDs Refer to for information
61. Table 5 1 LCD Error Messages continued Error Message Status Lamp Color State Suspected Module Description Action CPU2 Temp Alm 00 CPU2 Temp Alm 02 CPU2 Temp Alm 07 CPU2 Temp Alm 09 CPU2 12v Alm 00 CPU2 12v Alm 02 CPU2 12v Alm 07 CPU2 12v Alm 09 CPU2 2 5vAlm 00 CPU2 2 5vAlm 02 CPU2 2 5vAlm 07 CPU2 2 5vAlm 09 CPU2 3 3vAlm 00 CPU2 3 3vAlm 02 CPU2 3 3vAlm 07 CPU2 3 3vAlm 09 CPU2 5 0vAlm 00 CPU2 5 0vAlm 02 CPU2 5 0vAlm 07 CPU2 5 0vAlm 09 CPU2 5 0vsAlm00 CPU2 5 0vsAlm02 CPU2 5 0vsAlm07 CPU2 5 0vsAlm09 CPU2 broken CPU2 FAN Alm 01 CPU2 FAN Alm 02 Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Amber Blink Amber Lit Blink Blink Green Amber Amber Blink CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU module 2 CPU modu
62. To ensure the extra low voltage integrity of the equipment connect only equipment with mains protected electrically compatible circuits to the external ports m Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions m Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K those regulations are the IEE Using This Guide xi Care and Handling Use the following guidelines to properly handle and care for your system Protect the system from extremely low or high temperatures Let the system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt xii Using This Guide System Overview Overview Fault Tolerant Hardware System Chassis a System Components and Module Set m System Features Overview This server is well suited for Symmetric Multiprocessing SMP and Ent
63. Unit This appendix provides the technical specifications for your server unit Server Unit able A 1 lists the server unit technical specifications Table A 1 Server Unit Technical Specifications Item Specification Chassis Dimensions Tower Based System Width 14 0 inches 350 mm Height 21 0 inches 525 mm Depth 27 8 inches 694 mm Rack Mount System Width 19 3 inches 483 mm Height 14 0 inches 350 mm Depth 27 8 inches 694 mm Weight Maximum 114 Ibs 52 kg Enclosure Tower or 19 inch rack mountable 8U Environment Peripheral Interface rear access Peripheral interface front access Option PCI Slots per I O Module Storage Device Capacity CPU Module Processor up to two per module Optional Processor Support Temperature 50 to 95 F 10 to 35 C Internal rack ambient temperature should not exceed 25 Relative humidity 2096 to 8096 no condensation Two USB 4 pin port connectors for keyboard and mouse Two serial 9 pin port connectors SVGA 15 pin port connector RJ 45 T 10Base T 100Base Ethernet port connector Four 32 bit 33 MHz PCI bus slots Slot 1 is reserved for graphics card or SMM card One IDE 24X CD ROM drive One 3 1 2 inch IDE high capacity 120 MB super floppy disk drive One standard SCSI hard disk drive bay for mounting up to six hot pluggable 3 1 2 inch SCSI hard disk drives two logical groups of three disks Intel Pentium III Processor Clock
64. a conductive foam pad if available but not the board wrapper Do not slide board over any surface Chassis covers proper cooling and airflow For proper cooling and airflow always install the chassis top cover before turning on the system Operating it without the cover in place can damage system parts Contact your sales representative or dealer for a list of approved optional peripheral devices 4 4 CRU Replacement and Server Upgrades Preparing Your System for Upgrade Always observe the following guidelines when replacing or installing devices in your system Your fault tolerant server allows you to remove install and replace devices while the server is in continuous operation However when it is necessary to work on the server with its power off you must use the Windows 2000 shut down procedures power off the server and disconnect all the power cords and interface cables To remove a CPU module or PCI module while the system is in an operational state the module must be disabled placed into off line status by using the server utility of the ESMPRO ServerAgent or the ESMPRO ServerManager from the management PC on the network Then after a new module is installed it must be reenabled by using the server utility of the ESMPRO ServerAgent or the ESMPRO ServerManager Note The system default automatically boots a module once installed Do not remove a CRU when its amber status LED indicator is on This
65. able to create thread 1B RomPilot shutdown for transition to DOS 1C RomPilot forced to shutdown by BIOS Error Codes from Export of NV Install Data EXPVARS PLM 20 Unable to allocate memory below 1MB 21 Phoenix Dispatch Manager call to read NV install data failed 22 Unable to allocate memory above 1MB 23 Failed to export symbol 24 Version mismatch between RomPilot and NV install data 25 NV install data is marked as incomplete 26 NV install data is missing RomPilot signature 27 NV install data failed checksum Error Codes from Link Support Layer LSL PLM 28 LSL initialization failed Error Codes from Media Support Layer MSM PLM 30 Unable to register shutdown function 31 Network card not initialized 32 Appropriate board not found Error Codes from Protocol Stack PSTACK PLM 38 IP address is already in use ROMPilot BIOS Error Codes B 3 B 4 ROMPilot BIOS Error Codes Glossary A AC Alternating Current The type of current available in wall outlets All computers must convert alternating current to direct current to operate See also DC address A label name or number that identifies a location in computer memory ASCII American Standard Code for Information Interchange standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals B backplane slot
66. abled Enables Wake ON LAN Enabled support Console Redirection Submenu Choices or Feature Display Only Description Your Setting Serial Port Address Disabled If enabled the console will be Serial Port 2 redirected to this port 3F8h IRQ4 If console redirection is Serial Port 2 enabled this address must 2F8h IRQ3 Baud Rate 57 6K 19 2K Flow Control No Flow Control XON OFF Console Direct Connection Via Modem match the settings of serial port 2 Enables the specified baud rate Enables flow control Indicate whether the console is connected directly to the system or a modem is used to connect 3 14 Configuring Your System Boot Menu Use the up or down arrow keys to select a device then press the lt gt or lt gt keys to move the device higher or lower in the boot priority list Boot Device Priority Menu Boot Priority Device Description Your Setting 1 ATAPI CD ROM Attempts to boot from an Drive ATAPI CD ROM drive 2 Removable Attempts to boot from a Devices diskette drive 3 Hard Drive Attempts to boot from a hard drive device 4 Intel UNDI PXE Attempts to boot from a PXR 2 0 Build 071 server Exit Menu You can make the following selections on the Exit Menu Select an option using the up or down arrow keys then press lt Enter gt to execute the option Pressing lt Esc gt does not exit this menu You must select one of the items from the menu or menu bar to exit
67. ace it on a flat sturdy surface See Figure 4 37 Figure 4 37 Rotating the PCI Module 4 30 CRU Replacement and Server Upgrades Installing PCI Adapter Boards This subsection describes how to install PCI adapter boards Use these procedures when adding or replacing PCI adapter boards in your system When adding but not replacing a PCI adapter board in a PCI module an identical PCI adapter board must be added to the other PCI module to continue total system redundancy and mirroring Notes All installed PCI adapter boards must have the same specifications and performance characteristics in order to provide total system redundancy and mirroring The BIOS Setup Utility must be run when a PCI adapter board in a PCI expansion slot is added or replaced in order to change its detailed BIOS settings such as its interrupt line IRQ when required The PCI module board which is located in the PCI module can have up to four 32 bit PCI adapter boards installed in its expansion slots numbered PCI 1 to PCI 4 See Note PCI expansion slot 1 is dedicated to the standard video board or system management board only N CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Ony handle PCI adapter boards using an antistatic wrist strap attached to chassis ground PCI 4 PCI 23 PCI 22 PCI 1 Standard Video Board Figure 4 38 PCI Adapter Board Expansio
68. anel Figure 1 6 D E EM gt 2 iotoi aC EF Two standard 450 watt power supplies The power supplies are numbered 1 2 right to left from the rear of the system Each power supply has three status LED indicators Refer to for information on the power supply LED indicators COMI serial port 9 pin connector for UPS option USB port 1 USB port 2 2 serial port 9 pin connector for external modem option VGA monitor 15 pin connector Contains two USB ports one VGA port and two serial ports COM1 and COM2 Rear Chassis Features and Controls System Overview 1 7 B 2 A External SCSI Device 1 External SCSI output port for tape drive 1 Output Port B AC Input Plug AC input plug for 75 watt power supply C External SCSI Device 1 External SCSI input port for tape drive 1 Input Port D External SCSI Device 2 External SCSI input port for tape drive 2 Input Port E External SCSI Device 2 External SCSI output port for tape drive 2 Output Port Figure 1 7 Optional Tape Drive Bay Kit Rear Chassis Features and Controls Status LED Indicator Descriptions Table 1 1 lists the system status LED indicators along with a description of each LED indicator Table 1 2 lists the disk drive status LED panel indicators along with a description of each LED indicator fable 1 3 lists the CPU module status LED indicators along with a description of each LED indic
69. any other switch jumper settings Any change may cause the server to fail or malfunction Table 3 2 System Jumper Summary Jumper On Off Jumpers Function default in bold What it does at system reset 1 2 CMOS clear Off Protect Preserves the contents of CMOS On Erase Clears CMOS 3 4 Password disable Off Enable Enables password protection On Disable Disables the password 5 6 Reserved Off Not Used Reserved Do Not Change 7 8 Reserved Off Not Used Reserved Do Not Change 9 10 Reserved Off Not Used Reserved Do Not Change 11 12 Spare Off Not Used On Spare Provides a spare jumper Clearing CMOS returns the system to its factory default settings 3 24 Configuring Your System Moving System Jumpers N CAUTION Before doing the procedures in this section make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage Observe static precautions Use an antistatic wrist strap To configure the system jumpers on the PCI board 1 Perform steps 1 through 5 of subsection Modifying the PCI Board in chapter 4 amp Note Use the same jumper settings for both PCI module s 2 Locate the position of the system jumpers that you are changing on the PCI board To change a jumper setting use a pair of needle nose pliers or your fingers to remove the
70. ate location in your rack cabinet for the rack mount server unit To improve rack stability mount heavier items towards the bottom of the rack cabinet If the rack is a stand alone unit and the rack is more than 75 filled with components consider installing an optional stabilizer kit Note When planning your system configuration for the rack cabinet you should consider the length of the cables that interconnect system components WARNING ANCHOR THE EQUIPMENT RACK The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more servers are extended in front of it on slide assemblies The anchors must be able to withstand a force of up to 113 kg 250 Ibs You must also consider the weight of any other device installed in the rack MAIN AC POWER DISCONNECT You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must be labeled as controlling power to the entire unit not just to the server s GROUNDING THE RACK INSTALLATION To avoid the potential for an electrical shock hazard you must include a third wire safety grounding conductor with the rack installation If a server power cord is plugged into an AC outlet that is part of the rack then you must provide proper grounding for the rack itself If server power cords are plugged into wall AC outlets the safety grounding conductor in each
71. ator Table 1 4 ists the PCI module status LED indicators along with a description of each LED indicator lists the PCI adapter slot status indicators along with a description of each LED indicator Table 1 6 lists the power supply status LED panel indicators along with a description of each LED indicator The access LED indicators for the CD ROM drive and the diskette drive light when access is being made to the media in the drive 1 8 System Overview Table 1 1 System Status LED Indicators LED Status Description Response System Power Power OFF None required normal Green Power ON None required normal Status 1 and Off AC Power OFF None required normal Status 2 Power On Self Test None required normal POST is running Status 1 OFF Check Status 2 Status 2 OFF Check Status 1 CPU bus error Turn system off and on If error appears during POST record the error condition and contact your technical support representative ISA bus I O check error Turn system off and on If error appears during POST record the error condition and contact your technical support representative Green PCI and CPU modules are None required normal Steady operating normally light Green CPU or PCI module is None required normal Flashing operating in simplex mode light Amber Critical temperature alarm If error exists record the error condition and contact your technical support representative Critical voltage alarm Check
72. between the system and an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in your system 5 2 Problem Solving Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur at initial system startup when you run new application software and after the system hardware and software have been running correctly Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup Hardware failure is a less frequent cause If you have problems during initial system startup review the following checklist Checklist Are the system power cords properly connected to the system and plugged into a NEMA 5 15R outlet 100 120 VAC a NEMA 6 15R outlet 200 240 VAC or an UPS that meets the power specifications of the system Is
73. ble B 1 ROMPilot BIOS Error Codes Error Codes Error Messages Error Codes from Real Mode Kernel Initialization Unable to find Phoenix Dispatch Manager Post Memory Manager 00 entry points 01 Failed to allocate real mode memory 02 Failed to load protected mode kernel module 03 Failed to load bundle module bundle module is probably corrupt 04 Protected mode module is missing kernel signature Error Codes from Protected Mode Kernel Initialization 05 Failed to initialize memory manager system objects 06 Failed to initialize kernel interrupt tables 07 Failed to allocate descriptor table usage list 08 Failed to create event object for BIOS messages 09 Failed to create objects for BIOS slice 0A Failed to load all modules module is probably corrupt 0B Kernel initialized successfully Error Codes from Bundle Loader Module INIT PLM 10 Unable to allocate memory below 1MB 11 Unable to allocate memory above 1MB 12 Phoenix Dispatch Manager call to size load module failed 13 No bundle file found in BIOS image 14 No ODI driver found in BIOS image 15 Too many bundles found in BIOS image 16 Bundle failed to load bundle is probably corrupt B 2 ROMPilot BIOS Error Codes Table B 1 ROMPilot BIOS Error Codes continued Error Codes Error Messages Error Codes from Connection Manager CONMNGR PLM 18 Failed to register interface with RPC 19 Protocol stack not bound to ODI driver 1A Un
74. bmenu It selects Keyboard Options 3 6 Configuring Your System Advanced Submenu Description Your Setting Choices or Feature Display Only Reset Configuration Data Yes Boot time Diagnostic Disabled Screen Enabled RomPilot Support Disabled Enabled POST Error Pause Disabled Enabled Select Yes if you want to clear the Extended System Configuration Data ESCD area This parameter returns to No after the system is started Displays the diagnostic screen during POST instead of the Logo The Boot Time diagnostic screen is automatically enabled if redirection or ROMpilot is enabled Disables or enables RomPilot support including the remote console and remote drive functions during activation of OS The Boot time diagnostic screen is enabled if RomPilot is enabled See Appendix B for more details Pauses and displays SETUP entry or resume boot prompt if error occurs on boot If disabled system always attempts to boot Processor Information Submenu Choices or Feature Display Only Description Your Setting Processor 1 Type 0686 Display Only Shows the type of processor installed on Processor 1 Processor 2 Type none Display Only Shows the type of processor installed on Processor 2 Configuring Your System 3 7 Memory Information Submenu Choices or Feature Display Only Description Your Setting DIMM 0 Size 128 MB Display Only Shows the memory
75. by BIOS manually or safely Drivers Load RISC Enabled Specify whether the load of Disabled RISC codes is enabled or disabled gt 4Gbyte Enabled Specify whether hard disks of Addressing Disabled 4 GB or larger are used or not used Fast Command Enabled Factory set Do not change Porting Disabled Configuring Your System 3 17 SCSI Device Settings Submenu Feature Choices or Display Only Description Your Setting Disconnects OK Yes No Check Parity Yes No Enable LUNs Yes No Enable PPR Yes No Enable Device Yes No Negotiate Wide Yes No Negotiate Synchronous Yes No Tagged Queuing Yes No Sync Offset 00 02 04 06 08 10 12 14 16 18 20 22 24 Sync Period Transfer Rate Mbytes sec 9 160 Ultra3 SCSI 10 80 LVD SCSI 12 40 Ultra SCSI 25 20 Fast SCSI 40 12 5 Exec Throttle 1 4 8 16 32 64 128 255 Specify whether the disconnection of SCSI devices from the SCSI bus is enabled or disabled Specify whether the parity check is provided or is not provided Specify whether more than one LUN number are given to SCSI ID Factory set Do not change Factory set Do not change Specify whether the wide 32 bits transfer is enabled or disabled Specify whether the synchronous transfer is enabled or disabled Factory set Do not change Select the proper offset value in synchronous transfer Select the proper speed in synchronous transfer Factory set Do not c
76. cautions Use an antistatic wrist strap 5 The drive carrier is shipped with the add on drive Remove the new drive from its protective wrapper and place it on an antistatic surface 4 40 CRU Replacement and Server Upgrades 6 Position the drive so its SCA connector is near the top surface of the drive Place the drive on the antistatic surface again Slide the drive into the carrier with its SCA connector facing toward the rear of the carrier open end T While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 51 D 3 Installing 3 1 2inch hard disk lt drive in carrier for hot swap bays A Carrier Four screws C disk drive D SCA connector Figure 4 51 Installing Hard Disk Drive in a Carrier 8 Unlock the lock lever located at the bottom of the carrier handle see Figure 4 52 Unlocking the Carrier Lock Lever 9 Hold the handle of the hard disk drive carrier firmly and insert the carrier into the slot until the hook at the bottom of the lock lever engages the frame see Figure 4 53 CRU Replacement and Server Upgrades 4 41 Figure 4 53 Engaging the Carrier Lock Lever 10 Push the lock lever toward the hard disk drive bay until the handle is completely locked The lever clicks wh
77. condition Amber Noncritical temperature Check condition Flashing alarm light Noncritical voltage alarm Check condition Fan alarm Check condition Detected device failure Contact your technical support representative Detected error with Check power supply status LED redundant power supply indicators see Table 1 6 Red BNC failure One of the PCI modules is not installed Disk Activity Off Not accessing disk drives None required normal Amber Internal disk drive failure Check disk drive status LEDs Green Accessing disk drives None required normal System Overview 1 9 Table 1 2 Disk Drive Status LED Panel Indicators LED Status Description Response Disk Drive Off Disk drive Remount the disk drive Power power off Green Disk drive None required normal power on Green Accessing disk drive None required normal Flashing light Disk Drive Off No Fault None required normal Error Amber Steady light Disk drive failure Flashing light Rebuilding Replace disk drive None required normal Software controlled Blinks off during disk access Table 1 3 CPU Module Status LED Indicators Fail LED State LED Description Response Off Green Both CPU modules are None required normal operating normally Off Amber CPU module in simplex None required normal mode is operating normally Red Green CPU module is executing None required normal online power on self test POST Red A
78. ctions for assembling the rack mount system unit Selecting a Site The system operates reliably in a typical office environment Choose a site that is W Near grounded three pronged power outlets Note For the United States and Canada this means a NEMA 5 15R outlets for 100 120 VAC or NEMA 6 15R outlets for 200 240 VAC For other international sites this means three pronged power outlets applicable for the electrical code of the region A WARNING Be sure the power service connection is through a properly grounded outlet N CAUTION The power plug from each of the power supplies must be plugged into the same common ground power outlets m Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock m Isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans large electric motors radio and TV transmitters and high frequency security devices W Spacious enough to provide at least 15 inches 38 1 centimeters behind and on each side of the system and at least 32 inches 81 3 centimeters in front of the system for proper cooling airflow and cable clearance W Easily accessible for system maintenance and installation of system upgrades 2 2 Setting Up the System Unpacking the System WARNING Your system weighs
79. e m Device DC power distribution cable Internal SCSI cable 2 m External SCSI cable 2 W SCSI terminator 2 W SCSI 68 to 50 pin wide narrow converter 2 Tie wraps W Screw 4 pan head screws W Countersunk screw 2 4 50 CRU Replacement and Server Upgrades Before You Begin Before you begin please review the following cautions warnings and general guidelines WARNING Before doing the procedures in this subsection make sure that your system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage All voltage is removed only when the power cord is unplugged Avoid excessive vibration and shock Dropping an electronic component can cause serious damage Do not disconnect or remove parts other than those specified in the procedure Do not touch I O connector pins screws are Phillips head unless otherwise specified On completion of installation perform a power on test If a fault occurs verify that the installation was performed correctly If the problem persists see Problem Solving in Chapter 5 Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by
80. e operating system Cold boot reset which clears system memory restarts POST reloads the operating system and halts power to all peripherals Setting Up the System 2 19 2 20 Setting Up the System Configuring Your System Configuring Your System BIOS Setup Utility Fast Util Utility Configuring System Jumpers Configuring Your System Configuration and setup utilities are used to change your system configuration You can configure your system as well as option boards you may add to your system using the BIOS Setup Utility Several unique system parameters are configured using the BIOS Setup which is stored in the system FLASH memory The Fast Util Utility is used if you need to configure either of the SCSI controllers in your system or to perform a SCSI disk format or verify disk operation of these drives If your system has been factory configured the BIOS Setup or Fast Util Utility do not need to be run unless you want to change the password or security features add certain types of option boards or devices or upgrade your system board This chapter also provides information on several system configuration parameters that are set by jumpers on the system board However these parameters do not usually require change Use the EXPRESSBUILDER CD ROM to create the device driver diskettes 3 2 Configuring Your System BIOS Setup Utility The BIOS Setup Utility is used to change system co
81. ecnsesesssscesses B 2 Glossary Index vi Contents Using This Guide This User s Guide provides a quick reference to information about your fault tolerant server system Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading This guide contains the following information Chapter 1 System Overview provides an overview of your system and describes your system s major system components See this chapter to familiarize yourself with your system Chapter 2 Setting Up Your System tells you how to select a site unpack the system assemble the rack mount system make cable connections and how to use your system Chapter 3 Configuring Your System tells you how to configure the system and provides instructions for running the BIOS Setup Utility and the Fast Util Configuration Utility which is used to configure SCSI devices in your system This chapter also provides information on system board jumper settings Chapter 4 CRU Replacement and Server Upgrades provides you with instructions on how you can access remove and install Customer Replaceable Units CRUs and directions for upgrading your server system with additional processors optional memory options cards peripheral devices and redundant power supply Chapter 5 Problem Solving contains helpful information for solving problems that might occur with your system Appendix A Specifications provid
82. ed Configuration error in SETUP CPU PCI module board is faulty Configuration error in Setup menu Configuration error in Setup menu CPU PCI module board is faulty SMBus device is faulty SMBus is faulty Configuration error in Setup menu Configuration error in Setup menu CPU PCI module board is faulty Configuration error in Setup menu Re configure Rompilot Replace the CPU PCI module board Disable the ROM Expansion for unnecessary options Specify Yes for Reset Configuration Data to clear the configuration Replace the CPU PCI module board Check cable connection Replace the cable Replace the CPU PCI module board Re configure the device configuration using SETUP Specify Yes for Reset Configuration Data to clear the configuration Replace the CPU PCI module board Reconfigure using SETUP 5 28 Problem Solving Table 5 4 Post Error Beep Codes Beeps Error Recommended Action 1 2 2 3 ROM Checksum Error Contact your service representative to replace the CPU module 1 1 2 4 ROMEXEC Code Error Check if DIMM board is installed correctly If the error persists contact your service representative to replace the DIMM or CPU module board 1 3 1 1 DRAM Refresh Test Error 1 3 1 3 Keyboard Controller Error Disconnect and reconnect the keyboard If the same error persists call your service representative to replace the CPU module 1
83. efer to Table 3 1 for information on the value keys that you use with BIOS Setup These keys are also listed at the bottom of the Setup menu Configuring Your System 3 3 Table 3 1 Setup Menu Value Keys Key Function in Setup Menu F1 or Alt H Get Help about an item ESC Exit the current menu and return to the previous menu Left or right arrow keys Up or down arrow keys HOME or END PAGE UP or PAGE DOWN F5or F6 or or SPACE F9 F10 ENTER Move between menus Move cursor up and down The cursor moves only to the settings that you can change Move cursor to top or bottom of window Move cursor to next or previous page Select the previous value for the field Select the next value for the field Load default configuration values for this menu Save configuration values and exit Execute command or Select submenu BIOS Setup Configuration Settings The BIOS Setup Configurations tables show the default settings for the BIOS Setup Utility and provides a place for you to record any changes you make to these settings Recommended values are bold in the following tables 3 4 Configuring Your System Main Menu Choices or Feature Display Only Description Your Setting Processor Type Display Only Shows the type of processor installed Processor Speed XXX MHz Display Only Indicates the processor speed Cache RAM XXX KB Display Only Indicates the cache RAM size System Mem
84. emperature alarm upper limit CPU12 TempAlm 09 Amber Lit CPU module 1 Fatal CPU 2 temperature alarm Check if the internal fan is upper limit clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative CPU12 VoltAlm 00 Amber Blink CPU module 1 CPU 2 operating voltage alarm Contact your service lower limit VCCP representative CPU12 VoltAlm 02 Amber Lit CPU module 1 Fatal CPU 2 operating voltage alarm lower limit VCCP CPU12 VoltAlm 07 Amber Blink CPU module 1 CPU 2 operating voltage alarm upper limit VCCP CPU12 VoltAlm 09 Amber Lit CPU module 1 Fatal CPU 2 operating voltage alarm upper limit VCCP CPU1 FANvItAlm02 Amber Lit CPU module 1 Fatal voltage alarm lower limit of Check if the internal fan is the CPU module cooling fan clean and if the internal fan cable is connected firmly If CPU1 FANVvItAImO7 Amber Blink CPU module 1 Voltage alarm upper limit of the the same error message is CPU module cooling fan still displayed contact your Service representative CPU1 FANvitAlm09 Amber Lit CPU module 1 Fatal voltage alarm upper limit of the CPU module cooling fan CPU1 Missing Green Blink CPU module 1 CPU not found Contact your service representative CPU1 offline Green Blink CPU module 1 The CPU module has been logically disconnected CPU1 removed Green Blink CPU module 1 The CPU module has come off Problem Solving 5 17
85. en it is locked See Figure 4 54 Incorrect Correct Figure 4 54 Securing the Hard Disk Drive Carrier 11 Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 4 42 CRU Replacement and Server Upgrades Removing a Hard Disk Drive 1 5 6 Observe the safety and ESD precautions listed at the beginning of this chapter Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter Determine which hard disk drive bay slot contains the hard drive you want to remove Grasp the handle of the hard disk s carrier and unlock the lever located at the bottom of the carrier handle see The hard disk carrier will come out approximately 1 2 inch so that its handle is fully accessible in order to pull the carrier the rest of the way out of the bay Note After the drive is disconnected from its backplane wait approximately 10 seconds for the drive to spin down before removing it from the storage bay Figure 4 55 Removing a Hard Disk Drive Remove the hard disk drive a
86. entative CPU21 VoltAlm 00 Amber Blink CPU module 2 CPU 1 operating voltage alarm Contact your service lower limit VCCP representative CPU21 VoltAlm 02 Amber Lit CPU module 2 Fatal CPU 1 operating voltage alarm lower limit VCCP CPU21 VoltAlm 07 Amber Blink CPU module 2 CPU 1 operating voltage alarm upper limit VCCP CPU21 VoltAlm 09 Amber Lit CPU module 2 Fatal CPU 1 operating voltage alarm upper limit VCCP CPU21 TempAlm00 Amber Blink CPU module 2 CPU 1 temperature alarm lower Check if the internal fan is limit clean and if the internal fan cable is connected firmly If CPU21 TempAlm 02 Amber Lit CPU module 22 Fatal 1 temperature alarm the same error message is lower limit still displayed contact your Service representative CPU21 TempAlm 07 Amber Blink CPU module 2 CPU 1 temperature alarm upper limit CPU21 TempAlm 09 Amber Lit CPU module 2 CPU 1 temperature alarm upper limit Problem Solving 5 19 Table 5 1 LCD Error Messages continued Status Lamp Error Message Color State Suspected Description Action Module CPU22 TempAlm 00 Amber Blink CPU module 2 CPUZ2 temperature alarm lower Check if the internal fan is limit clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative CPU22 TempAlm 02 Amber Lit CPU module 2 Fatal CPUZ2 temperature alarm lower limit CPU22 TempAlm 07
87. ered trademark of Microsoft Corporation Pentium is a registered trademark of Intel Corporation other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners PN 456 01572 N00 NEC First Print August 2001 Copyright 2001 NEC Computers Inc 15 Business Park Way Sacramento CA 95828 Rights Reserved Contents Using This Guide Text Conventiors ccrte ttt et eerte ene nie rte eere beret eee viii Related Documents de een tb c ee T ee eut Re era etre d tte ix Safety NotiGes icu i ap RING qid ead s X Safety Notices for Users Outside of the U S A and xi erret rc eror ipee rd a rtt esae xii 1 System Overview tite ettet mee er te ees hae ete ene ES 1 2 Fault Tolerant Hardware cie eer tede erben es ceti tene vene 1 4 System Chassi Sen I IU LLLI eecacgat teed a a R 1 5 External Vie W iai nnne RR EUR E A Raet 1 5 Status LED Indicator Descriptions 1 8 Internal Board Vie Wes cie e EE ee Er ei HUE 1 13 Customer Replaceable Units ener 1 13 System Components and Module Set essen enne 1 14 Power Supplies im euenit dela ds lr EH HER Tibe eM der o reb ets 1 14 CRU venei ditor rnit d dies 1 15 DLOTA GS BAYS p EE
88. eripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure the system power cords are plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 Ifthe operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power indicator LED does not light refer to Power Light Does Not Light found later in this chapter 5 6 Problem Solving Monitoring POST Each time you turn on the system the Power On Self Test POST runs automatically and checks the CPU modules PCI modules keyboard mouse and most installed peripheral devices During the memory test POST displays the amount of memory that it is able to access and test Depending on the amount of memory it may take several minutes to complete the memory test When the memory test completes the following is displayed Press F2 to enter SETUP Press lt F2 gt to enter BIOS SETUP When the utility appears follow the instructions on your monitor to configure BIOS See chapter 3 Configuring Your System If you do not pre
89. erprise class network server environments and is a highly reliable high powered fault tolerant high capacity multiprocessing system based on the Intel Pentium I7 processor family It is a fully redundant system with on line serviceability and hot plug replacement of all major subsystems and a solid performer offering the latest technology The server system is conveniently housed and available as a tower based system including housing for the tape drive module see or as a rack mount system without housing for the tape drive module see in a relatively small form factor of 8U fits into a standard EJA 19 inch rack assembly The combination of mirrored computing performance memory capacity and integrated I O provides a high performance environment for many applications including network servers The server system is designed for use in applications where fault tolerant advanced technology high performance and high levels of reliability and compatibility are expected Figure 1 1 Tower Based System Figure 1 2 Rack Mount System 1 2 System Overview This server system is designed for full redundancy and hot plug replacement of all major subsystems The system modules that can be replaced are identified as Customer Replaceable Units CRUS of which most are redundant and hot pluggable To this end the server includes or has the option to include the following
90. ers should automatically click in place once the DIMM is fully inserted RR Figure 4 27 Installing a DIMM 10 Repeat steps 6 through 8 to install additional DIMMs 4 24 Replacement and Server Upgrades 11 Reconnect the power cable of cooling fan 1 to its connector on the CPU board and slide the fan back into its holder located in the front portion of the CPU module See Figure 4 28 Frame Fan Figure 4 28 Installing Cooling Fan 1 12 Reinstall the top cover of the CPU module See nstalling a Processor earlier in this chapter Removing DIMMs 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter 2 Remove the top cover of the CPU module See Installing a Processor earlier in this chapter 3 Slide and remove cooling fan 1 located in the front portion of the CPU module See Figure 4 24 Figure 4 29 Removing Cooling Fan 1 CRU Replacement and Server Upgrades 4 25 4 Tag and disconnect the cooling fan power cable from the CPU board See Figure 4 30 Removing the Cooling Fan Power Cable 5 Spread the latch levers located on both ends of the DIMM socket just enough to unlock the DIMM and remove it see Figure 4 26 Store the DIMM in an antistatic package N CAUTION Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges e Figure 4 31 Removing a DIMM 6 Repeat Steps
91. es specifications for your server unit Appendix B ROMPilot BIOS Error Codes defines the ROMPilot Error Codes reported to the BIOS These codes can be used for reference when diagnosing situations where the ROMPilot installation fails Glossary defines the standard acronyms and technical terms used in this manual Using This Guide vii Text Conventions This guide uses the following text conventions Warnings cautions and notes have the following meanings A WARNING Warnings alert you to situations that could result in serious personal injury or loss of life N CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described m Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter m Text or keystrokes that you enter appear as boldface type For example type abe123 and press ENTER m File names are printed in uppercase letters For example AUTOEXEC BAT viii Using This Guide Related Documents In addition to this guide the following system documentation is included with your server either as electronic files on EXPRESSBUILDER or as paper copy shipped with your server System Release Notes Release Notes provide you with the latest information about your system This information was not available to be included in your user s guide a
92. ets or power supply Hazardous conditions power supply Hazardous voltage current and energy levels are present inside the power supply There are no user serviceable parts inside it servicing should be done by technically qualified personnel Hazardous conditions devices amp cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the system and disconnect the power cords telecommunications systems networks and modems attached to the system before opening it Otherwise personal injury or equipment damage can result CRU Replacement and Server Upgrades 4 3 N CAUTION Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives or hot swapping a failed fan module or power supply However we recommend that you do all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use
93. executed while the upper front cover is closed the media may run into the front cover resulting in an error or may cause the unit to fail To remove the front covers from the rack mount system perform the following 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock if locked the mechanical lock that is located approximately half way up on the right hand side of the front cover The front cover is unlocked by inserting the key into the lock and turning it counter clockwise a quarter tum See Figure 4 2 Figure 4 2 Unlocking the Front Cover 3 While holding the right hand side of the upper front cover pull it toward you and slide it a little to the left to remove its holding tab from the frame of the chassis and then the remove the cover See Figure 4 3 4 8 CRU Replacement and Server Upgrades 4 Remove the lower front cover by repeating step 3 above Figure 4 3 Removing the Front Covers To install the front covers of the rack mount system perform the following 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Install the lower front cover first a
94. expansion kit installing 4 50 M Main menu configuring in setup 3 5 Memory 1 20 Monitoring system status 1 24 N Network controller 1 21 problems 5 13 Optional 5 25 inch tape drives installing and removing 4 59 Overview 1 2 P Password clearing and changing 3 26 PCI adapter boards installing 4 31 removing 4 36 PCI adapter cards 1 17 PCI modules 1 17 installing 4 38 removing 4 28 Peripheral controller 1 22 POST error beep codes 5 29 error codes and messages 5 24 Index 1 Power cords connecting 2 13 Power supply monitoring power state 1 24 power supplies 1 14 replacing 4 47 Precautions upgrading 4 3 Problems application software 5 12 beep code 5 9 bootable CD ROM not detected 5 12 CD ROM drive activity light 5 12 characters distorted 5 10 diskette drive activity LED 5 11 network 5 13 no characters on screen 5 10 PCI installation tips 5 13 power LED 5 9 Processors description 1 19 R Rack Mount subsystem assembly 2 3 Rack Mount upgrade kit installing 4 50 Real time clock 1 22 Reset system 2 19 S SAF TE controller 1 20 SCSI controller 1 22 Security menu configuring in Setup 3 11 Server management BMC 1 24 features 1 24 Setup advanced menu 3 6 boot menu 3 15 exit menu 3 15 main menu 3 5 security menu contents 3 11 system hardware menu 3 13 Soft boot 2 19 Specifications server unit technical specifications A 2 Status indicat
95. f tabs attaching the cover to the chassis Then lift it straight up and set the cover aside See Figure 4 64 Figure 4 64 Removing the Top Cover CRU Replacement and Server Upgrades 4 53 Installing the Internal Device Bay Expansion Kit 1 Mount the power supply unit by placing it at the rear of the tape drive module frame and engaging its bottom mounting tabs with its corresponding frame brackets and then secure it with two screws See Figure 4 65 Figure 4 65 Mounting the Power Supply Unit 2 Connect the device DC power distribution cable and the white black cable Power Good sensor cable coming from inside the server taped to the bottom of the tape drive module frame to the power unit See Figure 4 66 A Device DC power distribution cable B White black cable PowerGood sensor cable Figure 4 66 Connecting the Device DC Power Distribution and White Black Cables 4 54 CRU Replacement and Server Upgrades 3 Using the two screws secure the cooling fan and finger guard together See C B A Fan B Finger guard C Screws 2 Figure 4 67 Mounting the Cooling Fan and Finger Guard 4 Connect the fan cable to the fan cable connector on the device DC power distribution cable See NOTE Check the orientation of the cooling fan using the fan cable position Fan Cable Figure 4 68 Connecting the Cooling Fan Cable
96. for a graphics video card or the SMM card Embedded Two embedded adapters are available as follows adapters LAN SCSI disk Network port One Ethernet port for connecting to a network from the embedded LAN adapter PCI Adapter Cards For fault tolerant systems the 32 bit PCI adapter cards must be installed in the PCI modules as redundant pairs This is so that if a PCI card fails in one PCI module its equivalent PCI card in the other PCI module takes over the I O operation without the processing being interrupted or having any loss of data or performance Located on the bottom front of each PCI module are PCI adapter slot status LEDs that monitor the status of each PCI card See Table 1 5 for a list and description of these PCI adapter slot status LEDs System Overview 1 17 Device Module The device module supports two standard PC AT compatible peripheral devices see Figure 1 11 as follows m One IDE 3 5 inch high capacity super floppy disk drive supports 720 KB 1 44 MB and 120 MB diskette media m One24X CD ROM drive A High capacity super floppy disk drive B 24X CD ROM drive C Device module Figure 1 11 Device Module The device module is a single CRU that is not hot pluggable Optional Components Optional components are described in the following subsections Tape Drives In the tower system only two tape drive module bays are available for mounting optional half height 5 25 inch ta
97. ght bits C cache memory A very fast limited portion of RAM set aside for temporary storage of data for direct access by the microprocessor CD ROM drive Compact Disk ROM drive A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL COM1 or COM2 The name you can assign a serial port to set or change its address See also serial port command An instruction that directs the computer to perform a particular operation configuration The way in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation CPU Central Processing Unit See microprocessor 2 Glossary CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC default The factory setting your computer uses unless you instruct it otherwise For example when powering up the computer will boot from the default drive density The capacity of information bytes
98. grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region m The power cord connector that plugs into the system must be an IEC type CEE 22 female connector m The power cord must be less than 1 8 meters 6 0 feet long Setting Up the System 2 13 After the power cords are plugged in confirm that the power status lamp on the power units flashes If the lamp is off a failure occurred in the power unit see Table 1 1 System Status LED Indicators in Chapter 1 of this User s Guide When connecting the power cord to a power control unit such as an UPS confirm that the power control unit is powered off Connecting the power cord while power is supplied to the power control unit may cause a failure A WARNING Your system shipped with a power cord for each power supply Do not attempt to modify or use the supplied AC power cord if it is not the exact type required N CAUTION The power plug from each of the power supplies must be plugged into the same common ground power outlets Figure 2 9 Connecting the AC Power Cord to the Server Unit 2 14 Setting Up the System Figure 2 10 UPS AC Power Cord with 30 amp plug L5 30P Setting Up the System 2 15 Using the System The following subsections describe how to use this server system properly and safely including an explanation of the server sy
99. hange 3 18 Configuring Your System SCSI Bus Settings Submenu Feature Choices or Display Only Description Your Setting SCSI Bus SCSI ID SCSI Bus Reset SCSI Bus Reset Delay SCSI Bus Termination Autoconfigure SCSI Device Submenu 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Enabled Disabled 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Auto High only Disabled Enabled Specify the SCSI bus ID value Value 7 is set for SCSI Bus 0 and value 6 is set for SCSI Bus 1 Make the reset valid or invalid for SCSI buses Factory set Do not change Set the termination resistance of the SCSI bus When Autoconfigure SCSI Device is selected the screen for setting the information on the device connected to the host adapter appears The parameters choices and their default settings are the same as those listed in the table for SCSI Device Settings Notes Always check the SCSI ID of the target device before changing the SCSI bus settings and SCSI IDs The default settings at shipment are identical for both SCSI bus 0 and SCSI bus 1 The following items can be changed by setting the Adapter Configuration in SCSI Device Setting to Manual Enable Device Enable LUNs Negotiate Wide Negotiate Sync Tagged Queuing Sync Offset Sync Period Exec Throttle Configuring Your System 3 19 Selectable Boot Settings Submenu Description Y
100. he settings appears before the display of the termination screen Configuring Your System 3 21 The Configuration Settings Modified screen selections are as follows Configuration Settings Modified Save Changes Do not save changes The termination screen Exit Fast UTIL selections are as follows Exit Fast UTIL Reboot System Return to FAST UTIL 3 22 Configuring Your System Configuring System Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section N CAUTION Electrostatic discharge ESD can damage the system boards Modify system boards only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The jumper blocks on the PCI board located in the PCI module one PCI board per PCI module enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins hows the location of the system jumpers 119 75353 1 OoOodod Ol O 12108 6 42 A PCI board B System jumpers Figure 3 1 System Jumpers Configuring Your System 3 23 able 3 2 155 the System Jumpers and their factory default settings N CAUTION DO NOT change
101. he system operates normally but there was no beep the speaker may be defective If the speaker is enabled but the speaker does not function contact your service representative or authorized dealer for assistance Record the beep code emitted by POST and see the Messages and Beep Codes section found later in this chapter Problem Solving 5 9 No Characters Appear on Screen Check the following Is the keyboard working Check to see if the Num Lock light is functioning Is the video display monitor plugged in and turned on Many modern video monitors shut down when inactive and may require a moment to warm up when activated Are the brightness and contrast controls on the video monitor properly adjusted Are the video monitor switch settings correct Is the video monitor signal cable properly installed Is the video controller installed If you are using an add in video controller board do the following 1 Verify that the video controller board is fully seated in its connector in the I O module and verify that the video monitor is plugged in to the ACTIVE video controller Reboot the system for changes to take effect If there are still no characters on the screen after rebooting the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative See Post Error Codes and Messages later in this chapter POST emits one long beep and two shor
102. he up unlocked position Support the PCI module with both hands and carefully slide it into the chassis until it is firmly seated in its connector Swing the locking handle all the way down to its locked position Figure 4 49 Securing the Locking Handle of the PCI Module Hand tighten the knurled screw that fastens the locking handle to the PCI module Note Hand tighten the knurled screw only as much required to activate the interlock switch that allows power to be applied to the PCI module Reconnect 1f disconnected all PCI cables and the network cable to the front of the PCI module Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 4 38 CRU Replacement and Server Upgrades Replacing or Adding Disk Drives The following sections provide procedures for installing a disk drive removing a disk drive or swapping out a faulty disk drive from one of the hot swap SCSI hard disk drive bays The 3 5 inch SCSI drives must use the industry standard 80 pin Single Connector Attachment SCA connector Each drive must be installed in a carrier Note To order a carrier contact your sales representative or dealer The hard disk drive storage bays can house up to six hard disk drives
103. ial Ports The serial ports UART1 and UART 2 provide data rates up to 1 5 Mbaud and 13 IRQ channel options When disabled serial port interrupts are available to add in boards Real Time Clock The real time clock RTC which is located in the PCI module on the PCI board provides system clock calendar information stored in a non volatile memory NVRAM The real time clock battery provides power backup for the real time clock See Figure 1 14 The RTC battery may need to be replaced because of its battery life span The battery powers the clock in the absence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The RTC battery Vendor Part No CR2032 is available through many vendors Contact your sales representative or dealer for a list of approved devices 1 22 System Overview PCI module B PCI board C Real time clock battery Figure 1 14 Real Time Clock Battery System Overview 1 23 Baseboard Management Controllers BMC Server management is concentrated in the Baseboard Management Controllers BMC The BMCs and associated circuitry are powered from a 5Vdc standby voltage which remains active when system power is switched off but the ac power source is sti
104. indicates that the CRU is operating in simplex mode 1 its duplex partner is not functional and removing it will cause the system to fail Provide the same hardware configuration for both group 1 and group 2 Ensure that the installed devices have the same specifications performance and features Have the following tools available Phillips screwdriver 2 bit flat head screwdriver small needle nose pliers pen or pencil utility knife ESD workstation or antistatic wrist strap recommended CRU Replacement and Server Upgrades 4 5 Opening and Closing the Front Door of the Tower Cabinet amp Note This procedure is for tower based systems only You must open the front door to turn the server power on or off mount or dismount a hard disk drive and access the CD ROM drive or floppy disk drive Note The CD ROM drive has a function to eject the media using a software command Before issuing a software command to eject the media confirm that the front door is open If the command is executed while the front door is closed the media may run into the front door resulting in an error or may cause the unit to fail To open the front door of the tower cabinet perform the following 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock if locked the mechanical lock that is located approximately half way up on the left hand side of the front door and swing the d
105. is used to store system BIOS code This code cannot be altered and 1s not lost when the computer is powered off See also BIOS EPROM and flash EPROM RS 232C port An industry standard serial port See also serial port S SAF TE SCSI Accessed Fault Tolerant Enclosure A specification for monitoring the state of the drives and enclosure environment fan power supply temperature etc using the SCSI bus to indicate faults save To store information on a floppy disk hard disk magnetic tape or some other permanent storage device SCSI Small Computer System Interface An industry standard interface that provides high speed access to tape drives hard disk drives and other peripheral devices SDRAM Synchronous DRAM A type of DRAM that runs at faster clock speeds than conventional memory See also DRAM and registered SDRAM SEL System Event Log A record of system management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the transfer of data between the computer and a serial device such as a mouse a modem or a serial printer setup program The program that you use to change the config
106. ither a processor or a terminator board if there are less than two processors installed The VRM modules are installed in VRM sockets adjacent to the processors amp Note Your system may have up to two processors on a CPU board All installed processors must be matched for speed If replacing a processor the replacement processor must match the speed of all installed processors If upgrading a processor all processors must be upgraded to match N CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Update the CPU board using an antistatic wrist strap attached to chassis ground A WARNING If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn let the components cool for 10 minutes before continuing with these procedures Installing a Processor 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier in this chapter 2 Remove the two screws from the rear of the CPU module securing its top cover See 4 14 CRU Replacement and Server Upgrades Screws Figure 4 10 Removing the Two Screws Securing the Top cover of the CPU Module 3 Remove the top cover of the CPU module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and the
107. ity are located in the Flash EPROM on the CPU board and include support for system setup and legacy device configuration A number of security reliability and management features also have been incorporated to meet vital server needs USB IDE Controller The ServerWorks ROSB chip supports the USB and IDE controllers The I O panel board provides the connector interface for two USB ports that support the keyboard and mouse The system includes a single channel enhanced IDE 32 bit interface The IDE controller provides support for the internally mounted CD ROM and super floppy disk drive The device controls PIO and transfer modes Mode 4 timings W Transfer rates up to 33 MB s m Buffering for PCI IDE burst transfers Network Controller Each PCI CRU includes a 1OBASE T 100BASE TX network controller based on the Intel 82559 Fast Ethernet Network Interface ASIC As a PCI bus master the controller can burst data at up to 132 MB sec The controller contains two receive and transmit FIFO buffers that prevent data overruns or underruns while waiting for access to the bus The controller has the following m 32 bit PCI bus master interface direct drive of bus compatible with PCI Bus Specification Revision 2 1 W Chained memory structure with improved dynamic transmit chaining for enhanced performance m Programmable transmit threshold for improved bus utilization m Early receive interrupt for concurrent processing
108. ive Power Unit Alm02 Amber Blink Power unit 2 Power supply unit failure PredictiveAlm 01 Amber Blink Power unit 1 Power supply unit alarm PredictiveAlm 02 Amber Blink Power unit 2 Power supply unit alarm S SSR Processing Off Reboot processing for recovery DUMP is being collected Stand by Off DC OFF WDT timeout Off Timeout error of the watch dog timer Contact your service fatal error representative Problem Solving 5 23 POST Error Codes and Messages Whenever a recoverable error occurs during POST BIOS displays a message on the video display screen and codes hexadecimal values in the LCD display to indicate both status and error conditions and causes the speaker to beep as the message appears BIOS also issues a beep code one long tone followed by two short tones during POST if the video configuration fails or if an external ROM module does not a checksum of zero The BIOS indicates errors by writing an error code to the standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code is also logged to the Event Logging area Recommended actions are specified for each error condition and some will prompt you to remove and replace CRUs Refer to Chapter 4 Customer Replaceable Units CRUs and System Components and Module Set for the CRUs associated with the error codes displayed ab
109. jumper from its current location see Figure 3 2 Position the jumper over the two pins for the desired setting and press it onto the pins Be careful not to bend the pins Refer to able 3 2 for system jumper settings a PA Figure 3 2 Moving a Jumper Shorting Plug 3 Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 Configuring Your System 3 25 Clearing CMOS and Password To clear CMOS and password 1 Perform steps 1 through 5 of subsection Modifying the PCI Board in chapter 4 Remove the spare jumper from pins 11 and 12 on system jumper block see If clearing CMOS reinstall the spare jumper on pins 1 and 2 CMOS clear of system jumper block Otherwise go to next step If clearing password reinstall the spare jumper on pins 3 and 4 Password disable of system jumper block Otherwise go to next step Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 While waiting for POST to complete press the F2 key to enter BIOS setup This automatically clears CMOS and all passwords provided you exit and save the BIOS setup Repeat step 1 of these procedures Remove the jumper you just installed on the system jumper block and place it back on pins 11 and 12 as the spare jumper Perform steps 12 through 14 of subsection Modifying the PCI Board in chapter 4 10 If specifying a new password run the BIOS Setup Utility as described earlier in this chapter
110. l assembly to the vertical mounting rails Note The screws in the oblong slots of the outer and inner brackets may need to be readjusted 12 Tighten the eight screws securing the two brackets together see Figure 2 6 13 Repeat steps 5 through 10 for the left side rail assembly Lo A LJ de De P ul e C Al el 0 E D A Vertical mounting rail B Alignment tab C Screws 2 D Right rail assembly Figure 2 5 Installing the Right Rail Assembly into the Rack Cabinet Setting Up the System 2 9 A Outer bracket B Screws 8 C Inner bracket Figure 2 6 Securing the Rail Assembly Outer and Inner Brackets 2 10 Setting Up the System Mounting the Server Unit in the Rack Cabinet Use the following procedure to mount the server unit into the rack cabinet A WARNING Anchor the Rack Cabinet The rack cabinet must be anchored to an unmovable support or a front stabilizer to prevent it from falling over when one or more units are extended in front of it on slide assemblies The anchors must be able to withstand a force of up to 113 kg 250 Ibs You must also consider the weight of any other device installed in the rack Avoid Injury It is required that at least two people are present when lifting and assembling the rack mount server unit into a rack cabinet Do not attempt to lift or
111. l messages one of which identifies the BIOS revision level currently loaded on your system see the example below Example BIOS Revision Level Phoenix BIOS 4 0 Release 6 0 250A In the example above BIOS 6 0 2504 is the current BIOS revision level loaded on your system Note The BIOS Revision Level stated in the example may not reflect the actual BIOS setting in your system BMC Revision Level Identification During system Power On Self Test POST which runs automatically when your system is powered on system diagnostics are run Following the memory test diagnostic several messages will appear informing you that the mouse was detected and system configuration data updated when you see these messages the BMC messages are displayed next Note In order to see the diagnostic messages the ESC key must be pressed To identify your system s current BMC revision level see the example below Example BMC Messages Base Board Management Controller Copyright c 1999 NEC Corporation all rights reserved Device ID 01 Device Revision 00 IPMI Version 1 0 Firmware Revision 00 60 Self Test Result In the example above Firmware Revision 00 60 is the current BMC revision level loaded on your system Note The Firmware Revision Level stated in the example may not reflect the actual BMC revision level setting in your system 5 30 Problem Solving Specifications m Server
112. lace DIMM Replace the CPU module board 0232 Extend RAM Failed at DIMM is faulty Replace DIMM address line Replace the CPU module board 0233 Memory type mixing detected DIMMs of the different types Replace DIMM with are installed appropriate one 0234 Single bit ECC error DIMM is faulty Replace DIMM Replace the CPU module board 0235 Multiple bit ECC error DIMM is faulty Replace DIMM Replace the CPU module board 0250 System Battery is Dead No battery is available for Replace the CPU module Replace and Run SETUP the system board 0251 System CMOS Checksum NvRAM is faulty Re configure using the Bad Default Configuration Setup menu Used Replace the PCI module board 0252 Password checksum bad NvRAM is faulty Re set the password in the Password cleared Setup menu Replace the PCI module board 0260 System Timer Error CPU module board is faulty e Replace the CPU module board 0270 Real Time Clock Error Real time clock error Replace the CPU module board 0271 Check date and time setting Real time clock is set Set the correct date and incorrectly time in Setup menu Replace the PCI module board 0280 Previous boot incomplete Configuration error in Setup Check configuration in Default configuration used menu Setup menu 02BO Diskette drive A error Floppy drive A is faulty Replace the floppy disk drive A 02B2 Incorrect Drive A type run Configuration erro
113. lacement and Server Upgrades 4 45 Device module B Screws Figure 4 56 Removing the Device Module 6 To reinstall the device module in the cabinet carefully insert the module into its slot in the front panel of the cabinet T Secure the device module to the front panel with the two screws removed in step 4 above 8 Plug in the power cords and power on the system 9 Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 4 46 CRU Replacement and Server Upgrades Replacing a Power supply Your server system contains two standard 450 Watt power supplies that are housed in the rear of the chassis The power supplies are numbered 1 and 2 right to left as seen from the rear of the system Both power supplies are CRUs and are hot pluggable and redundant Each power supply has three status indicators that are listed along with a description of each in Table 1 6 of chapter 1 To replace a power supply perform the following procedures 1 Observe the safety and ESD precautions listed at the beginning of this chapter 3 Unplug the power cord from the AC wall outlet and from the input receptacle on the rear of the power supply you are removing See Figure 4 57 Removing the
114. le 2 Temperature alarm lower limit Fatal temperature alarm lower limit Temperature alarm upper limit Fatal temperature alarm upper limit 12 V power voltage alarm lower limit Fatal 12 V power voltage alarm lower limit 12 V power voltage alarm upper limit Fatal 12 V power voltage alarm upper limit 2 5 V power voltage alarm lower limit Fatal 2 5 V power voltage alarm lower limit 2 5 V power voltage alarm upper limit Fatal 2 5 V power voltage alarm upper limit 3 3 V power voltage alarm lower limit Fatal 3 3 V power voltage alarm lower limit 3 3 V power voltage alarm upper limit Fatal 3 3 V power voltage alarm upper limit 5 V power voltage alarm lower limit Fatal 5 V power voltage alarm lower limit 5 V power voltage alarm upper limit Fatal 5 V power voltage alarm upper limit 5 V power voltage alarm lower limit Fatal 5 V power voltage alarm lower limit 5 V power voltage alarm upper limit Fatal 5 V power voltage alarm upper limit CPU module failure Cooling fan 1 alarm Cooling fan 2 alarm Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error message is still displayed contact your Service representative Contact your service representative Contact your service representative Check if the internal fan is clean and if the internal fan cable is connected firmly If the same error
115. le 5 3 POST Error Codes and Messages is a list of the error codes and messages able 5 4 written at the start of each POST test beep codes issued for each POST test POST Error Beep Codes is a list of Table 5 3 POST Error Codes and Messages Error Code and Message Description Action 0200 Failure Fixed Disk Configuration error in Check configuration in Setup menu Setup menu Hard disk is faulty Replace the hard disk CPU module board is Replace the CPU module faulty board PCI module board is Replace the PCI module faulty board 0210 Stuck Key Keyboard connection error e Disconnect and reconnect the keyboard Replace the keyboard Replace the PCI module board 0211 Keyboard Error Keyboard is faulty Check the keyboard connection 0212 Keyboard Controller Failed Keyboard controller is e Restart the server faulty Replace the PCI module board 0213 Keyboard Locked Unlock Keyboard is locked Unlock the key switch Key Switch 0220 Monitor type does not match Illegal monitor type is Select Get Default Value CMOS Run SETUP specified from the Setup menu Clear the CMOS data 5 24 Problem Solving Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0230 System RAM Failed at offset DIMM is faulty Replace DIMM Replace the CPU module board 0231 Shadow RAM Failed at offset DIMM is faulty Rep
116. le to the CPU module Note Hand tighten the knurled screw only as much required to activate the interlock switch that allows power to be applied to the CPU module 4 12 CRU Replacement and Server Upgrades CPU module Locking handle down unlocked position State LED lights green when power is applied to the CPU module Knurled screw gt Figure 4 9 Installing the CPU Module Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter CRU Replacement and Server Upgrades 4 13 Replacing or Adding Processors and VRMs The following subsections provide the procedures for removing and installing the Pentium processor Use these procedures when replacing or adding processors to your system When adding a second processor to a CPU module an identical processor must be added to the other CPU module to provide total system redundancy and mirroring Each processor includes a thermal cool sheet heat radiation sheet and a heat sink The processors are also supported by one or more voltage regulator modules VRMs depending on the number of installed processors Each processor installs in a processor socket on a CPU board located in the CPU module Each processor socket must contain e
117. ll on and connected The BMC supports the Management Workstation Application MWA which allows remote server management via a modem LAN or direct connection to a manager system Events monitored by the manager system include over temperature and over voltage conditions fan failure or chassis intrusion Information on the Management Workstation Application MWA in the ESMPRO Suite User s Guide on the ESMPRO CD ROM One major function of the BMC is to autonomously monitor system management events and log their occurrence in the nonvolatile System Event Log SEL The events being monitored include overtemperature and overvoltage conditions fan failure or chassis intrusion To enable accurate monitoring the BMC maintains the nonvolatile Sensor Data Record SDR from which sensor information can be retrieved The BMC provides an ISA host interface to SDR sensor information so that software running on the server can poll and retrieve the server s current status The BMC performs the following m Monitors server board temperature and voltage m Monitors processor presence and controls Fault Resilient Boot FRB m Detects and indicates baseboard fan failure m Manages the SEL interface m Manages the SDR Repository interface m Monitors the SDR SEL timestamp clock Monitors the system management watchdog timer m Monitors the periodic SMI timer m Monitors the event receiver m Controls secure mode including video blanking disket
118. lowing cautions warnings and general guidelines WARNING Be sure that power to the system is turned off and unplugged All voltage is removed only when the power cords are unplugged W Avoid excessive vibration and shock Dropping an electronic component can cause serious damage m Do not disconnect or remove parts other than those specified in the procedure m Do not touch I O connector pins m All screws are Phillips head unless otherwise specified m Oncompletion of any assembly or reassembly perform a power on test If a fault occurs verify that the assembly or reassembly was performed correctly If the problem persists see Problem Solving in Chapter 5 Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in your system 2 4 Setting Up the System Assembly The following subsection describes how to assemble your rack mount server unit into a standard EIA 19 inch rack cabinet N CAUTION Ensure that the location of the rack mount server unit does not create an unstable condition when installed in the rack cabinet Before you begin select an appropri
119. mber System is dumping memory None required normal to disk Red OFF Standby No DC AC only Turn on system power or or CPU module failure Replace CPU module OFF OFF No power to CPU module Check that the module is properly installed Also check both power supplies and power cords 1 10 System Overview Table 1 4 PCI module Status LED Indicators Fail LED State Status Description Response Off Green Both PCI modules None required normal are operating normally Off Amber PCI module in Place the offline PCI module online simplex mode is so that the system is running in operating normally duplex mode Other PCI module is offline Off Off No power to PCI Check that the module is properly module installed Also check both power supplies and power cords Red Green PCI module is None required normal running POST Red Off Standby mode Turn on system power No DC power AC power only PCI module failure Check that the module is properly installed If the condition persists contact your technical support representative Table 1 5 PCI Adapter Slot Status LED Indicators Fail LED State LED Description Response Off Amber PCI adapter is Install identical PCI adapter in running in simplex corresponding slot in the other PCI mode module Off Green POST or PCI None required normal adapter is running in duplex mode Off Off PCI adapters are not Install PCI adapters installed or are not in
120. mode for any longer than necessary for upgrading or repair Storage Bays The server has a storage area containing six storage bays that support six hard disk drives three logical disks The hard disk drives are CRUS hot pluggable and redundant The disk slots are physically numbered 1 6 left to right as seen from the front of the system The disk drives SCSI ID numbers are 0 1 2 for each group of logical disk drives and the first mirrored pairs are physical drives 1 and 4 that contain the boot software as shown below Group 1 Group 2 SCSIIDO SCSIID1 SCSIID2 SCSIIDO SCSIID 1 SCSI ID2 Disk 1 Disk 2 Disk 3 Disk 4 Disk 5 Disk 6 System Overview 1 15 For true dual modular redundancy all the disk drives must be mirrored in the system as shown below Mirrored Drives Drive Drive 1 4 2 5 3 6 the disk drives must be added in pairs and only similar disks can mirror each other Figure 1 10 00000000000 00000000000 Group 1 Group 2 Figure 1 10 Mirrored Hard Disk Drives able 1 9 summarizes the features of storage bays and hard disk dri
121. move the server unit by its front faceplate or the latches on its power supplies 1 Use a mechanical assist unit or someone to assist you to carefully lift the server unit onto the two rail assemblies and slide it toward the rear of the rack cabinet See Figure 2 7 O00 7 Figure 2 7 Mounting the Server Unit 2 Secure the front bezel to the rack cabinet s front vertical mounting rails using the eight screws and plastic washers provided Setting Up the System 2 11 A Right hand side mounting screws and washers 4 B Left hand side mounting screws and washers 4 Figure 2 8 Securing the Server Unit 2 12 Setting Up the System Getting Familiar with the System Before setting up your system see System Overview in Chapter 1 of this User s Guide to become familiar with the system s characteristics such as the location of your system s front and rear panel switches indicators and connectors etc Making Connections If your system normally operates without a video display or keyboard for example as a network serve
122. moving a VRM CRU Replacement and Server Upgrades 4 21 Replacing or Adding DIMMs The following subsections provide the procedures for configuring and upgrading system memory Use these procedures when replacing or adding dual inline memory modules DIMMs to your system When adding or changing memory in a CPU module the same changes must be must be made to the other CPU module to provide total system redundancy and mirroring The CPU board contains four DIMM sockets see Figure 4 23 DIMMs should be installed in the four sockets starting from the lowest number DIMM 1 to the highest number DIMM 4 Each 168 pin socket can hold a single 72 bit DIMM module with 256MB and 512MB of memory amp Note When replacing or upgrading DIMMs the replacement DIMMs must be of the same specifications of all the installed DIMMs CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Add or replace DIMMs on the CPU board using an antistatic wrist strap attached to chassis ground Cooling Fan 1 DIMM 1 DIMM 2 DIMM 3 DIMM 4 Cooling Fan 2 A B C D E F Figure 4 23 CPU Board Component Layout 4 22 CRU Replacement and Server Upgrades Installing DIMMs When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the CPU board 1 Remove the appropriate CPU module from the server chassis See Removing a CPU Module earlier i
123. n Slots CRU Replacement and Server Upgrades 4 31 1 Remove the appropriate PCI module from the server chassis See Removing a PCI Module earlier in this chapter 2 Remove the two screws from the rear of the PCI module securing its top cover See Figure 4 39 Screws Figure 4 39 Removing the Two Screws Securing the Top cover of the PCI Module 3 Remove the top cover of the PCI module by sliding it slightly towards the rear of the module until it stops and its hooks disengage from the tab slots in the module chassis and then pull it straight up See Figure 4 40 Figure 4 40 Removing the Top cover of the PCI Module 4 32 CRU Replacement and Server Upgrades 4 Determine the slot location on the PCI module board where you want to install the PCI adapter board and remove the connector cap See Figure 4 40 Note Save the connector cap removed from the PCI board slot for future use Figure 4 41 Removing the PCI Slot Connector Cap 5 Remove the PCI board from its protective wrapper holding the board only by its edges Do not touch the board components or its connectors Note Observe static precautions Use an antistatic wrist strap 6 Set any board jumpers or switches as described in the documentation that comes with the PCI board 7 Unscrew the setscrew and remove the PCI expansion slot cover see Figure Note Save the P
124. n pull it straight up See Figure 4 11 Figure 4 11 Removing the Top cover of the CPU Module 4 Locate the two processor sockets and two VRM sockets on the CPU board inside the CPU module See Figure 4 12 CRU Replacement and Server Upgrades 4 15 SY gt SCF ED 5 A QS O Lp Terminator board Processor 2 Processor 1 VRM for Processor 2 VRM for Processor 1 gt Figure 4 12 CPU Board Component Locations 5 If you are adding another processor to your system then you must remove the terminator board from the socket where you are adding the processor and store the terminator board appropriately m remove a terminator board perform step 7 Otherwise go to step 6 6 If you are replacing a processor leave the terminator board intact and remove the processor T Raise the lever on the socket to its up position and remove the terminator or processor See Figure 4 13 Figure 4 13 Removing a Processor or Terminator Board 4 16 CRU Replacement and Server Upgrades 8 Position the processor over the processor socket so that its pins align with the socket holes See Figure 4 14 Note Both the processor and processor socket have different pin assignments at two of its four corners to prevent misinsertion Check the orientation pin mark and pin assignment on the socket to mount the processor correctly Orientation Mark Figure 4 14 Moun
125. n this chapter 2 Remove the top cover of the CPU module See Installing a Processor earlier in this chapter 3 Slide and remove cooling fan 1 located in the front portion of the CPU module See Figure 4 24 Removing Cooling Fan 1 4 Tag and disconnect the cooling fan power cable from the CPU board See Figure 4 25 C lt Figure 4 25 Removing the Cooling Fan Power Cable 5 If you are replacing an existing DIMM perform Removing DIMMs later in this chapter and then go to step 7 Otherwise continue with the next step CRU Replacement and Server Upgrades 4 23 6 Spread the latch levers located on both ends of the DIMM socket just enough to unlock the DIMM cover and remove it see Figure 4 26 Note A DIMM cover is always mounted in an empty DIMM socket aN Figure 4 26 Removing a DIMM Cover 7 Holding the DIMM module only by its edges remove it from its antistatic package CAUTION Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges 8 DIMMs are keyed so they can only be inserted one way Position the DIMM over the socket on the CPU board The notches in the bottom edge of the DIMM mates with the raised bumps in the DIMM socket See Figure 4 27 9 Press down evenly on the DIMM until it seats correctly The socket levers are not tools to aid in the insertion only to keep the DIMM s in place and to aid in extraction The lev
126. nd place it in an antistatic wrapper If another hard disk drive is not going to be installed into the vacant slot then a dummy drive carrier must be This will ensure proper system cooling Close and lock the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter CRU Replacement and Server Upgrades 4 43 Hot Swapping Hard Drive If you are swapping out a faulty hard drive you can determine which drive to remove by checking its Disk Drive Status LEDs See Status LED Indicator Descriptions in Chapter 1 Note When the Disk Error LED indicates a drive fault steady amber light you can remove the drive and swap in a replacement at any time without needing to power down the system Drive manufacturer s caution against moving a drive that is still spinning because of possible damage to the drive Also when the Disk Error LED indicates that the hard disk drive is being rebuilt flashing amber light do not remove the drive 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers
127. nd then the upper one See Figure 4 4 To install the lower and upper front covers fasten the tab on the left hand side of each of the front covers to the server 3 Lock the upper front cover by inserting the security key into the lock which is located approximately half way up on the right hand side of the front door and turning the key clockwise a quarter turn See Figure 4 4 Installing the Front Covers CRU Replacement and Server Upgrades 4 9 Replacing CPU Modules Your system contains two redundant CPU modules that are accessible from the front of the server unit The following subsections provide the procedures for removing and installing CPU modules Removing a CPU Module 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 3 Ensure that the CPU module is off line by viewing its status LED indicators See Figure 4 5 The state of the status LEDs should be as follows Fail lamp Red State lamp Module State Fail State OO Figure 4 5 CPU Module Status LED Indicators 4 Unscrew and remove the knurled screw securing the locking handle
128. nfiguration parameters The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run Using the BIOS Setup Utility You access the BIOS Setup utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system 2 If the NEC logo appears press ESC in order to display POST information 3 4 Press F2 After a short period of time the BIOS Setup Utility starts and the Press F2 to enter SETUP displays Main Menu is displayed The menu bar at the top of the Main Menu lists the following selections Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders System Hardware Use this menu for configuring unique Server features Boot Use this menu to configure Boot Device priority Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys see to cycle through the allowable values for the selected field Use the Exit menu s Save Values selection to save the current values on all the menus To display a submenu position the cursor on a selection that has a submenu and press ENTER An arrow precedes selections with submenus R
129. nu sse 3 20 Restore Default Settings Submenu sese 3 20 Raw NVRAM Data Submenu essere nennen ene nnne 3 20 Scan S CSU Bus edet tale det doug et Eie e Funera e eode Ede ros 3 20 SE 3 21 Select Host Ad pter see ete he e E sp I REPE aces 3 21 EIU At eMe Li od 3 21 Config ring System JUtmlbpers euet iden det e e gei ee eite eei eiae 3 23 Before Y ou ee fpes e Reed eee Ee 3 23 Moving System Jumpers enne enne ener nennen entren innen 3 25 Clearing CMOS and Password essere enne 3 26 iv Contents 4 CRU Replacement and Upgrades General Information et e here e ee ede eet ei Te bg 4 2 Pr cautiOns iced ber ci eec ere ee Rte MS e e 4 3 Preparing Your System for 4 22 4 5 Equipm nt E098 1 oeste alere d alive pedi dne 4 5 Opening and Closing the Front Door of the Tower Cabinet sss 4 6 Removing and Installing the Front Covers of the Rack Mount System 4 8 Replacing CPU Modules iet rentre hene teen tat 4 10 Removing a CPU Module sess ener nnne 4 10 Installing a CPU Module 1 ne 4 12 Replacing or Adding Processors and 5 4 14 Installing a Processor roh cde 4 14 V RM
130. odule will continue to operate with no interruption no loss of data and system performance is not affected Note that the PCI module PCI adapters and power supplies are also paired for system redundancy Group 2 Group 1 Figure 1 3 Dual Hardware Fault Tolerant Tower Based System 1 4 System Overview System Chassis The system chassis is an easy to expand fabricated metal structure The following subsections describe the system chassis external view internal view and the system board set External View Figure 1 5 shows the front chassis features and controls Figure 1 6 shows the rear chassis features and controls Figure 1 7 shows the optional tape drive bay kit components features and controls on the rear of the chassis COE e Cc 5 J M 9 o L 0000 um F Seg rN SN G 1 1 HL m dm HP A H K amp amp 24 A 12 35 X Em Module StatuS J oo Jl FailState s o M Module Statu S FailState O Figure 1 4 Front Chassis Features and Controls System Overview 1 5 A
131. of environmental ESD while you are hot swapping SCSI hard drives However we recommend that you do all procedures in this chapter only at an ESD workstation or provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts CRU Replacement and Server Upgrades 4 39 Installing a Hard Disk Drive 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter 3 Determine which hard disk drive bay slot will house the new hard drive 4 Pull the lock lever of the dummy drive carrier identified by white lock lever towards you and remove the carrier from its slot see Figure 4 50 Note The dummy drive carrier is provided to maintain proper cooling Leave the dummy drive carrier in unused slots and keep all removed dummy drive carriers for future use CAUTION Do not insert your hand or any tool into the slot with the disk tray or dummy drive carrier removed Failure to follow this caution may cause an electric shock or fire Figure 4 50 Unlocking a Dummy Drive Carrier Note Observe static pre
132. on disk drive status LED panel indicators Two CPU modules providing Dual Modular Redundancy DMR The CPU modules are numbered 1 2 left to right Each CPU module contains one or two processors and a maximum of up to 2 GB of SDRAM memory Refer to 1 3 Jor information on CPU module status LED indicators Two hot pluggable PCI modules The PCI modules are numbered 1 2 left to right Each PCI module contains four PCI adapter card slots and two embedded adapters LAN and SCSI disk Each module has a pair of status LEDs and a LAN port See Table 1 4 for a list and description of the PCI module status LED indicators See rable 1 6 for a list and description of the PCI adapter slot status LEDs Houses an IDE 24X CD ROM drive and 3 5 inch IDE high capacity 120 MB super floppy disk drive not hot pluggable A 2 line 16 character display Displays system event messages m Startup m Self test m Normal operating m Alarm conditions See Chapter 5 for a list and description of the system event messages Houses the optional tape drive bay kit that includes a 75 watt power supply and up to two optional 5 25 inch tape drives The tape drives are numbered 1 2 left to right Figure 1 5 Front Chassis Features and Controls Continued 1 6 System Overview NA JJ A Power supplies B 1 C Keyboard D Mouse E 2 F VGA monitor G I O p
133. on indicated by the circle secure the device DC power distribution cable to the chassis using tie wrap 100 mm Bundle the fan cables using tie wrap 100 mm so that they don t contact the fan blades In the location indicated by the circle secure the internal SCSI cables to the chassis using tie wrap 250 mm gt Figure 4 72 Securing Internal Cable Slack CRU Replacement and Server Upgrades 4 57 10 This completes the procedure The power cord and SCSI terminators contained in the expansion kit are not used until a 5 25 inch tape drive is mounted Save the power cord and SCSI terminators for future use 11 For the information on how to install or remove a 5 25 inch tape drive see subsection nstalling and Removing Optional 5 25 inch Tape Drives later in this chapter 4 58 CRU Replacement and Server Upgrades Installing and Removing Optional 5 25 Inch Tape Drives The optional 5 25 inch tape drives can only be mounted in a tower based system that has the Internal Device Bay Expansion Kit and a SCSI controller PCI adapter board installed For information on how to mount the expansion kit see subsection nstalling the Internal Device Bay Expansion Kit and for information on how to install a SCSI controller PCI adapter board see subsection Installing PCI Adapter Boards in this chapter Notes Set the SCSI terminator if present of the 5 25 inch tape drive to OFF Set the SCSI ID to a unique value that
134. oor open The front door is unlocked by inserting the security key into the lock and turning it clockwise a quarter turn See Figure 4 1 Unlocking and Locking the Front Door 4 6 CRU Replacement and Server Upgrades To close the front door of the tower cabinet perform the following 1 Observe the safety and ESD precautions listed at the beginning of this chapter 2 Carefully swing the front door closed and lock the door The front door is locked by inserting the security key into the lock which is located approximately half way up on the left hand side of the front door and turning the key counter clockwise a quarter turn See Figure 4 1 CRU Replacement and Server Upgrades 4 7 Removing and Installing the Front Covers of the Rack Mount System amp Note This procedure is for rack mount systems only The rack mount system consists of two front covers The upper cover is removed for turning the server power on and off and when accessing the CD ROM drive or floppy disk drive Both the upper cover and lower cover are removed when accessing the CPU modules the PCI modules and the SCSI disk drive bays Note The CD ROM drive has a function to eject the media using a software command Before issuing a software command to eject the media confirm that the upper front cover is open If the command is
135. ors 1 8 Storage bays 1 15 Switches DC power 2 19 System chassis 1 5 components and module set 1 14 configuring 3 2 configuring jumpers 3 23 forcing a power shutdown 2 19 indicators 1 8 installing and removing optional 5 25 inch tape drives 4 59 installing PCI adapter boards 4 31 installing the internal device bay expansion kit 4 50 memory 1 20 opening and closing the front door of the tower cabinet 4 6 power 2 17 powering off 2 18 powering on 2 17 removing a PCI module 4 28 removing and installing the front covers of the rack mount system 4 8 removing PCI adapter boards 4 36 replacing a power supply 4 47 replacing CPU modules 4 10 replacing or adding disk drives 4 39 replacing the device module 4 45 upgrading 4 2 System hardware menu configuring in setup 3 13 System upgrade precautions 4 3 preparing 4 5 T Top cover of tower cabinet removing 4 6 4 9 Troubleshooting checklists 5 3 U Unpacking the Rack Mounting Hardware 2 3 Unpacking the system 2 3 Upgrading your system 4 2 USB IDE controller 1 21 Using the system 2 16 V Video controller 1 22 Index 2 456 01572 N00
136. ory XXX KB Display Only Indicates the total capacity of the basic memory Extended Memory XXX MB Display Only Indicates the total capacity of the extended memory BIOS Version Display Only Indicates the version of the system BIOS System Time HH MM SS Sets the system time hour minutes seconds on 24 hour clock System Date MM DD YYYY Sets the system date month day year Language English US Selects which language BIOS Primary Master Primary Slave German French Italian Spanish MATSHITA CR 176 PM LS 120 VER5 00 PS displays Note This feature immediately changes to the language BIOS selected Display Only Shows the type of CD ROM connected to IDE Primary master Display Only Shows the type of superdisk connected to IDE Primary slave Configuring Your System 3 5 Advanced Menu Feature Description Your Setting Advanced Processor Information Memory Information Peripheral Configuration Monitoring Configuration PCI Device Option ROM Keyboard Features Refer to Advanced Submenu Refer to Processor Information Submenu Refer to Memory Information Submenu Refer to Peripheral Configuration Submenu Refer to Monitoring Configuration Submenu It sets POST Monitoring and Boot Monitoring Refer to PCI Device Submenu Refer to Option ROM Submenu It Disables Enables the mapping of Option ROM BIOS from the PCI Bus Refer to Keyboard Features Su
137. our Setting Feature Choices or Display Only Selectable SCSI Enabled Boot Disabled SCSI Bus 0 1 SCSI Boot ID 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 SCSI Boot LUN 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Restore Default Settings Submenu Specify whether the boot from the SCSI device can be selected or not selected Select the bus to which the started SCSI device is connected Set the SCSI ID of the started SCSI device Select the number of the LUN to which the started SCSI device is bound When Restore Default Settings is selected the screen for returning the setting values to the default values is displayed Note After restoring the default settings you must set the SCSI ID for SCSI Bus 1 to the value 6 Also under the Host Adapter Settings Submenu the gt 4Gbyte Addressing must be set to Enabled Raw NVRAM Data Submenu When Raw NVRAM Data is selected the information on NVRAM installed in the host adapter is displayed in hexadecimal format and can not be edited This function is only provided to solve problems Scan SCSI Bus When Scan SCSI Bus is selected in the Fast Util Options Menu the list of devices connected to each SCSI bus is displayed in the order of SCSI IDs The information to be displayed includes the vendor device manufacturer product name and firmware revision 3 20 Configuring Your System SCSI Disk Utility When Scan SCSI Bus
138. pe drives As a prerequisite to installing the optional tape drives an optional internal device bay kit must be installed first The tape drives are numbered 1 and 2 left to right as viewed from the front of the system Monitor Keyboard and Mouse The system does not require a monitor keyboard or mouse for most server management functions other than the initial boot system upgrading or system troubleshooting USB compatible keyboard and mouse connectors are available on the rear of the system Support for a colored VGA monitor is also available by using the VGA monitor connector available on the rear of the system 1 18 System Overview System Features The following subsections provide a description of the system features Pentium Ill Processor Depending on system configuration each CPU CRU can include up to two Pentium 800 MHz processors see Each Pentium processor is mounted on the CPU board located in the CPU module The primary processor plugs into a Zero Insertion Force ZIF socket on the board The processor features a 256 KB cache An optional second Pentium processor enhances performance and allows Symmetric Multiprocessing SMP A B D TEL mm C CPU module CPU board Primary processor Voltage regulator for primary processor Voltage regulator for secondary processor Secondary processor A B C D E F Figure 1 12 Processor Locations on the
139. per floppy disk drive m 24X CD ROM drive supports 650 MB CD media The device module is a single CRU and is not hot pluggable You must open the front door of the tower cabinet or the front cover of the rack mount system to turn the server power off before removing or installing the device module N CAUTION CD ROM devices contain a laser system and are classified as CLASS 1 LASER PRODUCTS In case of any trouble with a CD ROM please contact your nearest service representative To prevent direct exposure to the laser beam do not try to open the enclosure Use of controls or adjustments or performance of procedures other than those recommended by the manufacturer may result in hazardous radiation exposure To replace the device module perform the following procedures see k 56 1 Observe the safety and ESD precautions listed at the beginning of this chapter Unlock and open the front door on the tower cabinet or front covers on the rack mount system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter or Removing and Installing the Front Covers of the Rack Mount System earlier in this chapter Power off the system Ensure the power cords are unplugged from the AC wall outlet Remove the two screws securing the device module to the front panel of the cabinet While holding the upper and lower tabs protruding from the device module carefully pull it out of the cabinet CRU Rep
140. power cord provides proper grounding only for the server You must provide additional proper grounding for the rack and other devices installed in it Setting Up the System 2 5 N CAUTION Temperature The operating temperature of the server unit when installed in an equipment rack must not go below 5 C 41 F or rise above 35 C 95 F Extreme fluctuations in temperature can cause a variety of problems in your server It is recommended that the ambient temperature for a rack mount unit not exceed 25 Ventilation The equipment rack must provide sufficient airflow to the front of the server unit to maintain proper cooling It must also include ventilation sufficient to exhaust a maximum of 3 000 Btu s per hour for the server The rack selected and the ventilation provided must be suitable to the environment in which the server will be used Mounting the Rail Assemblies into the Rack Cabinet Before you can mount the server unit in the rack cabinet you must install the rail assemblies in the rack cabinet Note You must use the following procedure to prepare the rack cabinet before mounting the server unit into it Observe all safety precautions warnings and cautions noted throughout this chapter Use the following procedure to install the rail assemblies into the rack cabinet 1 Determine where you want to install the server unit in the rack cabinet m To improve rack stability mount the se
141. prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear refer to Problems with Application Software found later in this chapter 5 8 Problem Solving Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems Power LED does not light No beep or incorrect beep pattern No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fan does not rotate Diskette drive activity LED does not light Hard disk drive activity LED does not light CD ROM drive activity LED does not light Problems with application software The startup prompt Press lt F2 gt key if you want to run Setup does not appear on the screen The bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Are all the power supplies plugged in Is the power turned on to the AC outlet Is there a blown fuse or breaker Is the system connected to a 110 or 208 VAC source Is the system operating normally If so the power LED is probably defective Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate Incorrect or No Beep Code Check the following Is the speaker operating If t
142. r you must install a video display and keyboard to configure the system You may remove them after running the BIOS Setup Utility For information on running the BIOS Setup Utility refer to Chapter 3 Configuring Your System of this User s Guide Connect your keyboard monitor and mouse see Figure 1 5 in Chapter 1 of this User s Guide Connect any external peripheral devices such as a modem by following the instructions included with these devices N CAUTION Inserting a telephone line connector into a LAN board RJ 45 port may result in personal injury and equipment damage Connecting the Power Cord s Plug the female end of each AC power cord into the input receptacle s on the rear of the server unit chassis see Figure 2 9 Plug the male end of the power cord into NEMA 5 15R outlet for 100 120 VAC or NEMA 6 15R outlet for 200 240 VAC or optional UPS AC outlets Most optional Uninterruptible Power Source UPS units have a 30 amp plug that requires a special L5 30R outlet see Figure 2 10 to be plugged into a 100 120 V AC outlet If the power cord s supplied with the system are not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria m The power cord must be rated for the available AC voltage and have a current rating that 1s at least 125 of the current rating of the system m The power cord connector that plugs into the wall outlet must be terminated in a
143. r Submenu Wake On Events Refer to Wake On Events Submenu AC Link Power On Determines the mode of AC Last State Link This determines the state Stay Off of the server when AC power is reapplied see Table below Note When Wake On LAN is enabled Stay Off is the only choice for selection Error Log Press Enter Request to initialize the Initialization System Error Log now If Clear OK then display System Event Log Cleared If Clear NG then display System Event Log Not Cleared Console Additional setup menus to Redirection configure console The Boot time diagnostic screen is enabled if redirection is enabled Server Power State Versus AC Link Settings Setting State Before Power Off Stay Off Last State Power On In Service Off On On Out of Service DC Power Off Off Off On Forced Shutdown Off Off On Pressing the Power switch for at least 4 seconds shuts down power to the server Configuring Your System 3 13 Thermal Sensor Submenu Choices or Feature Display Only Description Your Setting Thermal Sensor Disabled When enabled determines if Enabled the BIOS will disable boot if Upper Limit 50 11 to 80 Lower Limit 5 0 to 69 temperature is not within a safe range Sets the upper temperature limit in Centigrade Sets the lower temperature limit in Centigrade Wake On Events Submenu Choices or Feature Display Only Description Your Setting Wake On LAN Dis
144. r before opening your system can result in personal injury and equipment damage CAUTION Operating your system with the access cover removed can damage system components For proper cooling and airflow always replace the access cover before powering on 4 2 Replacement and Server Upgrades Precautions The following warnings and cautions apply throughout this chapter Only a technically qualified person should integrate and configure the system The only procedures that can safely be done with the system power on is removing or installing hot swapping an SCA disk drive carrier assembly in the SCSI hot swap drive cage hot swapping a failed power supply hot swapping a failed device module or hot swapping a CPU or PCI module Note that hot swapping a PCI module or a CPU module requires that the other module be operating properly For any other procedures inside the system turn off system power and disconnect the AC power cord s WARNING Before doing any procedures in this chapter that require the server to be off make sure that your system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cords from wall outl
145. r in Setup Specify the correct drive type SETUP menu in Setup menu 02D0 System cache error Cache CPU is faulty e Replace the CPU disabled CPU module board is e Replace the CPU module faulty board 0B1B PCI System Error on PCI device is faulty Replace the PCI device Bus Device Function board 0B1C PCI Parity Error on PCI device is faulty Re install the PCI device Bus Device Function board Re configure the PCI board Problem Solving 5 25 Table 5 3 POST Error Codes and Messages continued Error Code and Message Description Action 0B22 CPUs are installed out of order CPU is faulty Replace the CPU 0B24 DIMMs are installed out of DIMM is faulty Replace the DIMM order 0B26 Invalid MAC Address detected FRB2 Timeout error e Replace the front panel board occurred at SetMAC and rewriting of MAC address failed 0B28 Unsupported Processor The processor CPU not Install the CPU appropriate to detected on Processor 1 supported by this server is the server installed in Processor 1 0B29 Unsupported Processor The processor CPU not Install the CPU appropriate to detected on Processor 2 supported by this server is the server installed in Processor 2 0B30 CPU FAN 1 Alarm occurred Dust obstructing the fan e Replace the fan Fan is faulty e Replace the CPU module 0B31 CPU FAN 2 Alarm occurred CPU module board is board faulty Connect fan cable properly 0B32 CPU FAN
146. rate 800 MHz Cache 256 KB Upgradeable from one to two processors A 2 Technical Specifications Table 1 Server Unit Technical Specifications Continued Item Specification Chipset Graphics VRAM Fast Ethernet PCI Bus Controller per I O Module SCSI Controller Real Time Clock Battery Peripheral Controller Baseboard Management Controller BMC Memory Keyboard Mouse Power Supply System Power Server Works Server Set III LE Intel CT69000 4 MB VRAM Intel 82559 10BASE T 100BASE TX network controller Embedded Adaptec QLogic 5 12160 dual function controller Lithium battery vendor part no CR2032 PC97317 Super I O integrated peripheral controller QLogic Zircon BMC Up to 2 GB of ECC SDRAM DIMM memory USB compatibe 104 key 12 function keys separate numeric and cursor pads USB serial mouse 2 button Two 450 Watt power supplies AC input 100 120VAC or 200 240VAC 50 60 Hz Power consumption 750 VA at 450 Watts Technical Specifications A 3 4 Technical Specifications ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes This appendix provides the ROMPilot error codes reported to the BIOS and where possible displayed on the screen Use these values for reference when diagnosing situations where the ROMPilot installation fails able B 1 lists the ROMPilot BIOS Error Codes Ta
147. rdware monitors temperature fans and voltage and software monitors to indicate failures Hardware monitors temperature and voltage and software monitors to indicate failures Easy access to all parts for service System Overview 1 3 As application requirements increase you can expand your server system with additional processors additional memory add in boards and peripheral devices Your server system features the following major components m Up to two high performance 800 MHz Pentium lll processors in a CPU module Upto2 GB of Synchronous Dynamic Random Access SDRAM system memory in a CPU module m Four PCI expansion slots which support 32 bit PCI adapter cards in a PCI module Fault Tolerant Hardware The hardware architecture of the system provides fault tolerance transparency If a hardware component fails the application program continues processing and is never aware that a failure occurred To provide system redundancy this system uses dual hardware technology That means that all major components are mirrored within a single hardware chassis Group 1 is on the left hand side of the chassis and Group 2 is on the right hand side of the chassis as viewed from the front of the chassis see There are two CPU modules and each CPU module is operating in lockstep performing the same instructions at the same time with the other as a single system Thus if a failure occurs in one CPU module the other CPU m
148. red off See also flash EPROM and ROM expansion slot See backplane slot extended memory The protected memory above IM that is directly accessible by the microprocessor through certain utilities and operating systems F fault tolerance The capability of a system to respond smoothly to an unexpected hardware or software failure There are many levels of fault tolerance of which the lowest is having the ability to continue operation in the event of a power failure Fault tolerant computer systems mirror all operations which means that every operation is performed on two or more duplicate systems at all times so that if one fails another takes over flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not lost when the computer 15 powered off See also EPROM and ROM floppy disk drive See disk drive format The process used to organize a hard or floppy disk into sectors so it can accept data Formatting destroys all previous data on the disk FRB Fault Resilient Boot Is a server management feature FRB attempts to boot a system using the alternate processor or DIMM G Gigabyte 1 073 741 824 bytes See also byte 4 Glossary H hard disk drive See disk drive hardware The physical parts of your computer including the keyboard monitor disk drives cables and circuit cards hot swap A method
149. rface Ony handle PCI adapter boards using an antistatic wrist strap attached to chassis ground PCI 4 PCI 3 PCI 2 PCI 1 Standard Video Board Figure 4 47 PCI Adapter Board Expansion Slots 4 36 CRU Replacement and Server Upgrades Perform steps 1 through 3 of the previous subsection nstalling PCI Adapter Boards Determine the PCI board retaining bracket that corresponds to the desired expansion slot and remove its setscrew See Figure 4 48 Figure 4 48 Removing the PCI Board Retaining Bracket Screw 3 Hold the PCI board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components Remove the board from the expansion slot and place it in an antistatic wrapper If you are replacing a board go to previous subsection nstalling PCI Adapter Boards otherwise continue Install a PCI expansion slot cover over the vacant slot Secure the expansion slot to the expansion slot frame with its setscrew removed in step 2 T Install a connector cap over the vacant PCI board slot 8 Perform steps 9 through 11 of the previous subsection nstalling PCI Adapter Boards CRU Replacement and Server Upgrades 4 37 Installing a PCI Module 1 5 Observe the safety and ESD precautions listed at the beginning of this chapter Ensure that the locking handle on the front of the PCI module is in t
150. rminator board socket on the CPU board See Installing a Processor earlier in this chapter If you are removing a terminator board refer to Installing a Processor earlier in this chapter Otherwise go to the next step Remove the heat sink from the top of the processor by inserting a small screwdriver into the slot on its wire clip bracket and release the wire clip bracket See Figure 4 20 Screwdriver Slot Figure 4 20 Removing the Processor Heatsink Swing its processor socket lever up until it is in the unlocked position and carefully remove the processor See Figure 4 21 Figure 4 21 Removing the Processor 4 20 CRU Replacement and Server Upgrades T To remove the processor s associated go to the next subsection Removing a VRM Removing a VRM Each processor has a voltage regulator module associated with it and is installed in socket adjacent to it Perform these procedures after its associated processor is removed See Removing a Processor or Terminator Board earlier in this chapter 1 Tilt the VRM socket levers down to release the VRM from its socket See Figure 4 22 2 While holding both ends of the VRM pull it straight up and out of its socket N CAUTION DO NOT slant the VRM while pulling it up and out of its socket it may damage the connector 3 Reinstall the top cover of the CPU module See nstalling a Processor earlier in this chapter Levers Figure 4 22 Re
151. rver unit towards the bottom of the rack cabinet m If there are units already installed install the server unit into the next empty space from the bottom of the rack cabinet 2 Starting at the bottom of the rack cabinet or at the top or bottom of a previously mounted unit measure the number of screw hole locations on the front vertical mounting rails and rear vertical mounting rails see for the rail assemblies Mark the location with a pencil on the outside of both the front and rear vertical mounting rails Note For vertical reference every three screw holes on the rack vertical mounting rail are equal to 1U 1 75 inches 2 6 Setting Up the System o o LJ o Ue A 5 Cagenuts for ServerUnit Faceplate B Rail Assembly Bracket Alignment Tabs C Rail Assembly Bracket M5 Screw Holes Figure 2 2 Locating and Marking the Front Mounting Holes for the Server Unit 3 While marking the hole locations for the rail assemblies also mark the locations on the front vertical mounting rails for the cage nuts which hold the thumbscrews of the server faceplate see Figure 2 2 4 Insert six 5 cage nuts in their marked locations on the front vertical mounting rails see Figure 2 3 as follows W Position the cage nut on the inside of the front vertical mounting rails m Hook the side lip of a cage nut into the square hole
152. shared interrupts W Try reseating the add in adapter The add in adapter stopped working without apparent cause m Try reseating the adapter first then try a different slot if necessary m The network driver files may be corrupt or deleted Delete and then reinstall the drivers m Run diagnostics PCI Installation Tips Certain drivers may require interrupts that are not shared with other PCI drivers The BIOS Setup Utility can be used to adjust the interrupt numbers for PCI devices For certain drivers it may be necessary to alter settings so that interrupts are not shared Problem Solving 5 13 Error Messages and Beep Codes This section describes the LCD error messages POST error codes and messages and the POST error beep codes LCD Error Messages If the server system detects an error while operating power on or while the power is off it displays an error message on the LCD panel see The LCD panel provides viewing Table 5 1 16 digits of alphanumeric characters that make up error messages for easy lists the LCD Error Messages Included in the error messages are actions for you to remove and replace certain Customer Replaceable Units CRUs These actions are numbered to indicate the order in which to perform them The CRUs associated with the LCD error codes are shown in subsection LCD Error Code Hardware References later in this chapter
153. size of DIMM installed DIMM 0 Speed 133 Mhz Display Only Shows the clock speed of DIMM installed DIMM 1 Size None Display Only Shows the memory size of DIMM installed DIMM 1 Speed None Display Only Shows the clock speed of DIMM installed DIMM 2 Size None Display Only Shows the memory size of DIMM installed DIMM 2 Speed None Display Only Shows the clock speed of DIMM installed DIMM 3 Size None Display Only Shows the memory size of DIMM installed DIMM 3 Speed None Display Only Shows the clock speed of DIMM installed None No DIMM installed Peripheral Configuration Submenu Choices or Feature Display Only Description Your Setting Serial Port 1 Disabled Disables serial port 1 or 3F8 IRQ3 selects the base address and COM 1 3F8 IRQ4 interrupt IRQ for serial port 1 2F8 IRQ3 2F8 IRQ4 3E8 IRQ3 3E8 IRQ4 2E8 IRQ3 2E8 IRQ4 Auto Serial Port 2 Disabled Disables serial port 2 or 3F8 IRQ3 selects the base address and COM 2 3F8 IRQ4 interrupt IRQ for serial port 2 2F8 IRQ3 If Console Redirection is 2F8 IRQ4 enabled this port configuration 3E8 IRQ3 must match the settings for the 3E8 IRQ4 console port 2E8 IRQ3 2E8 IRQ4 Auto 3 8 Configuring Your System Monitoring Configuration Submenu Choices or Feature Display Only Description Your Setting Option ROM Scan Disabled Disables and enables the Option Monitoring Enabled
154. ss F2 the above message remains for a few seconds the boot process continues and the system beeps once Then this message appears Operating System not found If you do not press lt F2 gt the boot process continues and this message appears Press Alt Q gt to enter Fast Util Utility Press Alt Q gt if you want to configure SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See chapter3 Configuring Your System If you choose not to run Fast Util Utility the boot process continues After POST completes the system beeps once If POST finds an error it displays an error message and in case there is a problem with the display it emits a series of long and short beeps Write down any beep code emitted This information is useful to your service representative Refer to the Error Messages section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes The POST Tests table at the end of this chapter lists keys active during POST and provides a description of errors that may occur The BIOS indicates errors by writing an error code to the standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area
155. stalled correctly Red Off PCI adapter is Place the PCI adapter online installed correctly but not working or offline Red Amber PCI adapter being Wait for the LED indicator to tested under change If the LED indicator does software control or not change check the status of the preparing for adapter operation Red Green Memory dump Wait until the memory dump or request is being issued or diagnostics are running diagnostics are finished System Overview 1 11 Table 1 6 Power Supply Status LED Indicators LED Description Response Power Pre Fail Fail Off Off Off No AC power Check that AC power is available at the wall outlet Check that the system power cords are properly connected to the power supplies and the AC wall outlets Green Off Off AC present and Standby None required normal Flashing On light Green Off Off Power supply DC On and None required normal OK Off Off Amber Power supply failed Replace the power supply Green Off Amber Current limit None required normal Flashing light Green Amber Off Fan failure Replace power supply Flashing light 1 12 System Overview Internal Board View Figure 1 8 shows the major boards and backplanes inside the server gt Front panel board Device backplane IDE device relay boards PCI board located in PCI module CPU board located in CPU module Main Backplane board I O panel board Power backplane
156. static electricity To prevent damage keep them in their protective packaging when they are not installed in your system Preparation Use the following procedure to prepare the tower based unit for installation of the new Internal Device Bay hardware components 1 Observe the safety and ESD precautions listed at the beginning of this chapter Unlock and open the front door on the tower cabinet system See Opening and Closing the Front Door of the Tower Cabinet earlier in this chapter Power off the system Ensure the power cords are unplugged from the AC wall outlet CRU Replacement and Server Upgrades 4 51 4 Label and disconnect all peripheral cables attached to the I O panel on the back of the server 5 Carefully lift the front door up and pull it towards you until it is free of its top and bottom hinges and then remove it See Figure 4 62 Figure 4 62 Removing the Front Door 6 Unscrew and remove the knurled screws securing the top cover to the rear of the chassis See Figure 4 63 Knurled Screws Figure 4 63 Removing the Top Cover Rear Screws 4 52 CRU Replacement and Server Upgrades 7 Remove and save the screws that attach the top cover to the front of the chassis See 8 While facing the front of the server push the top cover towards the back of the chassis to disengage the row o
157. stem chapter 3 Problem Solving 5 3 If the above items are all correct but the problem reoccurs refer to Diagnostic Procedures in this chapter Running New Application Software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly If you have problems while running new application software check the following checklist Checklist Does the system meet the minimum hardware requirements for the software Refer to the software documentation Is the software an authorized copy If not obtain an authorized copy of the software Unauthorized copies often do not work If you are running the software from a diskette is it a good copy If you are running the software from a hard disk drive is the software correctly installed Where all necessary procedures followed and files installed If you are running the software from a CD ROM disk is the disk scratched or dirty Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly If other software runs correctly on the system contact your vendor about the failing software If the problems persist with the software contact the software vendor s customer service representative 5 4 Problem Solving After System Has Been Running Correctly Problems that occur after the sys
158. stem power on off sequences what the POST program checks in the server how to perform a forced power shutdown and how to reset the system When using the server system the following precautions should be observed Make sure you power off the server before connecting or disconnecting cables between the server and peripheral devices Connecting or disconnecting the cables while the server is powered on may cause malfunction or failures within the server Verify that the access lamp on the floppy disk drive is unlit before turning off the server or ejecting the floppy disk Turning off the server or ejecting the floppy disk while the access lamp is lit may damage data being stored on the floppy disk After turning off the server wait at least 40 seconds before turning it on again Cycling the power immediately may cause malfunction or failures of the server Before relocating the server unit turn off the power and unplug the power cords from the outlet Moving the server unit when it is powered may cause malfunction or failures of the server Some software includes a command to eject the CD ROM tray Make sure that the front door tower based system or front panel rack mount system of the server unit and the front door of the rack cabinet are opened before running the command Running this command with any door or panel closed may cause the CD ROM tray to hit against it resulting in a possible failure of the CD ROM or power supply
159. t beeps pattern to indicate a possible problem with the video display controller If you do not receive a beep code and characters do not appear the video display monitor or video controller may have failed You can verify this by trying the monitor on another system or trying a different monitor on this system Contact your service representative or authorized dealer for assistance Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display Are the video monitor s signal and power cables properly installed If the problem persists the video monitor may be faulty or it may be the incorrect type Contact your service representative for assistance 5 10 Problem Solving System Cooling Fans Do Not Rotate If the system cooling fans are not operating properly system components could be damaged Note In addition to the cooling fans that are an integral part of each power supply the server has cooling fans There are no serviceable components inside the power supply If the power supply is opened the manufacturer s warranty is voided The CPU module has both a rear cooling fan and a front cooling fan The front cooling fan is mounted at an upward angle in order to cool the hard disk drives The I O module only has a rear cooling fan Check the following m Is AC power available
160. t the time it was developed and released Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server documentation and to complete your installation successfully EXPRESSBUILDER User s Guide The EXPRESSBUILDER User s Guide contains the instructions needed for reloading the operating system OS and installing ESMPRO and MWA support programs ServerCare Guide The ServerCare Guide contains information about NEC s warranty and server registration Using This Guide Safety Notices m Caution To reduce the risk of electric shock which could cause personal injury follow all safety notices The symbols shown are used in your documentation and on your equipment to indicate safety hazards m Warning Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists m Warning The detachable power supply cords are intended to serve as the disconnect devices m Warning This equipment has a 3 wire grounded power cords To prevent electrical hazards do not remove or defeat the ground prong on the power cords Replace a power cord if it gets damaged Contact your dealer for an exact replacement m Warning The DC push button on off switch on the front panel does not turn off the system AC power Also 5vdc is present on
161. tal error representative P PCI1 12v Alm 00 Amber Blink PCI module 1 12 V power voltage alarm lower limit Contact your service representative PCI1 12v Alm 02 Amber Lit PCI module 1 Fatal 12 V power voltage alarm lower limit PCI1 12v Alm 07 Amber Blink PCI module 1 12 V power voltage alarm upper limit PCI1 12v Alm 09 Amber Lit PCI module 1 Fatal 12 V power voltage alarm upper limit 5 20 Problem Solving Table 5 1 LCD Error Messages continued Status Lamp Error Message Color State Suspected Description Action Module PCI1 3 3vAlm 00 Amber Blink PCI module 1 3 3 V power voltage alarm lower Contact your service limit representative PCI1 3 3vAlm 02 Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm lower limit PCI1 3 3vAlm 07 Amber Blink PCI module 1 3 3 V power voltage alarm upper limit PCI1 3 3vAlm 09 Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm upper limit PCI1 3 3vsAlm00 Amber Blink PCI module 1 3 3 V power voltage alarm lower limit PCI1 3 3vsAlm02 Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm lower limit PCI1 3 3vsAlm07 Amber Blink PCI module 1 3 3 V power voltage alarm upper limit PCI1 3 3vsAlm09 Amber Lit PCI module 1 Fatal 3 3 V power voltage alarm upper limit PCI1 5vAlm 00 Amber Blink PCI module 1 5 V power voltage alarm lower limit PCI1 5vAlm 02 Amber Lit PCI module 1 Fatal 5 V power voltage alarm lower limit
162. te write protect monitoring and front panel lock unlock initiation m Controls Wake On LAN via Magic Packet support External Device Connectors The external device I O connectors located on the I O panel board see Figure 1 15 provide support for two USB ports that support a mouse and a keyboard two serial port connectors and a VGA monitor port 1 24 System Overview COMI serial port for UPS option USB port 1 for keyboard USB port 2 for mouse serial port for external modem option VGA monitor port moou Figure 1 15 I O Panel External Connectors The external device I O connectors located on each PCI module see Figure 1 16 provide support for a LAN port and PCI board device ports PCI module 2 External LAN port External PCI device connector PCI module 1 External LAN port External PCI device connector nmoou Figure 1 16 PCI module External Connectors System Overview 1 25 1 26 System Overview Setting Up the System Overview Selecting a Site Unpacking the System Rack Mount System Assembly Getting Familiar with the System a Making Connections Connecting the Power Cord s Using the System Overview This chapter describes how to select a site unpack the system make cable connections and power on the tower based or rack mount system units Also provided are the instru
163. tem hardware and software have been running correctly often indicate equipment failure However many situations that are easy to correct can also cause such problems If you have problems after the system has been running correctly check the following checklist Checklist If you are running the software from a diskette or CD ROM try a new copy of the software or try a different floppy disk or CD ROM disk to see if the problem occurs on all the disks If you are running the software from a hard disk drive try running it from a floppy diskette If the software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The hard disk drive the drive controller or the system device backplane board set may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands Note Voltage spikes can corrupt or destroy data files on the drive
164. that can be packed onto a storage device such as a floppy disk device driver A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correction A method of detecting and correcting errors EEPROM Electrically Erasable Programmable Read Only Memory A type of memory device that stores password and configuration information EGA Enhanced Graphics Adapter A type of video display system that provides medium resolution text and graphics on TTL monochrome color and enhanced color monitors EMP The Emergency Management Port EMP provides an interface to the console manager This interface allows remote server management via a modem or direct connection Glossary 3 EMS Expanded Memory Specification A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds Some software requires EMS to operate EPROM Erasable Programmable Read Only Memory type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powe
165. ting the Processor Correctly 9 Gently apply pressure equally over the top surface of the processor until it seats in the socket The processor should fit do not force the processor into the socket Push the socket lever down until it snaps into the locked position See Figure 4 15 Figure 4 15 Installing a Processor CRU Replacement and Server Upgrades 4 17 10 Very carefully apply the thermal interface material heat radiation sheet on top of the processor so that it is completely covered See Figure 4 16 Notes The thermal interface material is very fragile it must be handled very carefully If the cooling sheet is damaged it must be replaced with a new one Reuse of the cooling sheet is not permitted Do not stick multiple cooling sheets on a processor only one is needed Keep any remaining cooling sheets as spares SS S Figure 4 16 Installing the Thermal Cooling Sheet 11 Position the heat sink on the processor so that the L channel on its bottom face fits the lever and plastic end of the socket See Figure 4 17 22 2102 Lj ti gy A L Channel Lever L Channel Figure 4 17 Installing the Processor Heat Sink 4 18 CRU Replacement and Server Upgrades 12 Tip the heat sink so that the wire clip on the end with no bracket fits over the tab on the base of the socket Then insert a small screwdriver into the slot on the wire clip bracket
166. to the CPU module See Figure 4 6 4 10 CRU Replacement and Server Upgrades Note Removing the knurled screw deactivates an interlock switch that removes power to the CPU module S ED c1 V NS E SE 22 E Figure 4 6 Removing the Knurled Screw Securing the Locking Handle 5 Pull the locking handle all the way down to its unlocked position This disconnects the CPU module from its backplane Then using the locking handle pull the CPU module out of the chassis just enough so that you can support the module with both hands See Figure 4 7 Releasing the Locking Handle and CPU Module 6 Then carefully remove the module from the server unit and place it on a flat sturdy surface See Figure 4 8 CRU Replacement and Server Upgrades 4 11 Figure 4 8 Removing the CPU Module Installing a CPU Module 4 Observe the safety and ESD precautions listed at the beginning of this chapter Position the locking handle on the front of the CPU module in the down unlocked position See Figure 4 9 Support the CPU module with both hands and carefully slide it into the chassis until it is firmly seated in its connector Push the locking handle all the way up to its locked position 5 Insert and hand tighten the knurled screw that fastens the locking hand
167. uration of some ISA desktop and notebook computers This program also contains information about the hardware in the computer SMI System Management Interrupt 8 Glossary software Programs with specific functions such as word processing data base management communications and operating system SRAM Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS U ultra 160 m SCSI Ultra 160 m 15 a parallel SCSI interface based on Ultra3 SCSI technology This interface features data transfer speeds up to 160MB second double edge clocking cyclical redundancy checking CRC providing higher levels of data reliability and domain validation that detects the configuration of the SCSI bus and automatically tests and adjusts the SCSI bus transfer rate to optimize interoperability Note that the Ultra 160 m uses the standard Ultra2 LVD cabling and termination making it backward compatible for easy implementation
168. used to insert or remove SCSI disk drives into or from an operating bus This method is typically used in RAID subsystems When used in non RAID subsystems the operating system must typically be restarted Integrated Circuit An electronic device that contains miniaturized circuitry IDE Integrated Drive Electronics type of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L LAN Local Area Network A group of computers linked together within a limited area to exchange information LCD Liquid Crystal Display The type of video display used in portable computers Glossary 5 LED Light Emitting Diode A small electronic device that glows when current flows through it LPT1 or LPT2 The name you can assign a parallel port to specify its address See also parallel port LVD Super fast Ultra 2 SCSI Low Voltage Differential LVD Parallel SCSI Interface A new SCSI interface that provides greater I O bandwidth device connectivity data
169. ves Table 1 9 Features of the Storage Bays and Hard Disk Drives Feature Description Disk drives Hot pluggable and redundant Disk drive speeds Disk drive spindle speeds of 10 000 RPM Storage capacities of 18 or 36 GB and storage capacity Disk drive carrier Each disk drive is mounted in a disk drive carrier containing a handle latching mechanism and two status indicators The status indicators are listed along with a description of each in Table 1 2 Storage bays The storage bays can contain any combination of disk drive carriers and dummy disk drive carriers as long as equivalent drives are mirrored DO NOT remove dummy disk drive carriers from unused slots They are present to direct airflow around the devices 1 16 System Overview PCI modules The server has two PCI modules that are CRUS hot pluggable and fault tolerant Each PCI module contains a PCI board that transfers data from PCI devices to the CPU The PCI module is fault tolerant such that if one stops functioning the other PCI module takes over The PCI modules are numbered 1 and 2 left to right as seen from the front of the system Each PCI module has two status indicators that are listed along with a description of each in Table 1 4 Table 1 10 summarizes the features of a PCI module Table 1 10 Features of the PCI module Feature Description PCI slots Four PCI expansion card slots are available in the PCI module Note that Slot 1 is reserved
170. ves password A security feature that prevents an unauthorized user from operating your computer See also EEPROM PCI Peripheral Component Interconnect PCI is a high performance peripherals I O bus supporting data transfers of up to 528MB per second Pentium A type of microprocessor with a built in math coprocessor cache memory and memory and bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and play 15 the ability to plug a device into a computer and have the computer recognize that the device is there The user doesn t have to tell the computer POST Power On Self Test R RAM Random Access Memory A temporary storage area for data and programs This type of memory must be periodically refreshed to maintain valid data and 15 lost when the computer is powered off See also NVRAM and SRAM real time clock The IC in your computer that maintains the time and date Glossary 7 registered SDRAM A type of SDRAM containing an additional buffer that allows memory to run faster See also RAM and SDRAM ROM Read Only Memory A type of memory device that usually
171. wer control unit is powered on 3 Liftthe plastic cover protecting the system s power on off switch and press the push button see Figure 2 11 to power on the system and boot the operating system Verify that the server power on LED is lit A Power on off switch B Power on LED Figure 2 11 Power On OFF Switch and Power On Indicator Setting Up the System 2 17 After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system CPU modules system PCI modules ECC memory modules keyboard mouse and most installed peripheral devices POST also displays the start messages of the BIOS setup utility during execution The POST check results should be checked in the following cases When the server is being used for the first time When the server appears to fail When the server beeps many times between power on and OS start up When an error message appears on the display unit Note For error messages that appear on the display unit refer to subsection POST Error Codes and Messages in Chapter 5 of this Guide N CAUTION Always allow POST to complete before powering down your system If you have problems powering on your system refer to Problem Solving in Chapter 5 of this User s Guide After you have successfully powered on your system refer to the preloaded system Software Notes document shipped with your system Powering Off the
172. which when mirrored results into three logical drives see Storage Bays in chapter 1 The physical disk drive slots are numbered 1 to 6 left to right but the SCSI ID is numbered 0 1 2 0 1 2 When mirrored into two pair of three logical disk drives the first mirrored pair consists of hard disks 1 and 4 SCSI ID 0 the other two disk mirrored pairs are hard disks 2 and 5 SCSI ID 1 and hard disks 3 and 6 SCSI ID 2 Nofe It is recommended that a disk drive with the smallest storage capacity be installed as the boot disk The first mirrored pair of disk drives SCSI ID 0 contains the System s boot software and is known as the boot disk If installing new drives follow an installation scheme starting with the left drive lowest numbered storage slot as viewed from the front of the system Fill the storage bays left to right always installing the drives in pairs DO NOT remove a disk drive if its green light is flashing indicating that the disk is being accessed DO NOT remove a working disk drive if the yellow light is lit on its mirrored disk drive permanent data loss will occur Ifan individual SCSI drive fault LED yellow light is on steadily this indicates that the drive has been flagged as faulty Follow the procedure described in this section to remove the faulty drive and swap in a good one amp Note ESD can damage disk drives boards and other parts This system can withstand normal levels
173. ype of connection you must be careful of the cable length Check the total length of the SCSI interface cables to ensure that it is 6 meters or less the cable length inside the device bay is 2 meters the length from the SCSI board to the device bay is 1 5 meters and the length between the device bays is 0 3 meters Example 1 Example 2 A Power cord connector A Power cord connector B External SCSI interface B External SCSI interface cable cable External SCSI interface Cc Terminator cable D Terminators Figure 4 84 External SCSI Interface Cabling Configurations 4 66 CRU Replacement and Server Upgrades 18 Close the rear cable cover in such a manner that the SCSI interface cables and power cords jut out from the cable restrainers See Figure 4 85 Note Route the SCSI interface cables so that they do not block the exhaust port of the cooling fans Figure 4 85 Routing the SCSI Interface Cables from the Rear Cable Cover CRU Replacement and Server Upgrades 4 67 4 68 CRU Replacement and Server Upgrades Problem Solving Problem Solving m Static Precautions Troubleshooting Checklists a Diagnostic Procedures Specific Problems and Corrective Actions Problems with the Network PCI Installation Tips

NEC Express5800/320La User's Guide

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