NEC Express5800/120Ri-2 User's Guide
Contents
1. Gl Set for each event that is displayed on the tree The setting results are listed on the right side of the tree Click the event to be set and drag it while pressing the right button of the mouse A tree is displayed on the left side of the Alert Manager screen A tree can be switched by pressing the tree selection button Monitoring event trees are organized in the following hierarchical structure Event Log Type Event Source Event ID Report destination ID or ID group Event Log Type Event log type System Security Application Event Source Event source name of the event to be monitored Event ID Event ID of the event to be monitored Event number is indicated in hexadecimal like 0x40002331 The bit map of the event type error warning successful or information is displayed on the left side of the event ID Report IDs of report destinations are listed destination ID The bit map that indicates the reporting measure is displayed on the left side of the report destination ID Bitmap Event type successful information D warning error 16 Using the Alert Manager Setting monitor alerts Manager s function Alert Manager File Setting View Help Bus Information EJ Mail amp Pager Pop up Message E CPU Maior amp Pager E CPU Minor QO ia Display Information Fan Major Set for each alert to be displayed o2. 30 Using the Alert Manager Remove button IDs selected from the Report To list are moved to the Destination ID list ID list Information for IDs selected from the Destination ID and Report To lists is displayed Group list Information for IDs selected from the Destination ID and Report To lists is displayed To Make a Setting Select the ID to be reported from the Destination ID list Clicking on Add moves the ID to the Report To list To delete IDs from report objects select the ID from Report To list and click on Remove to move the ID to the Destination ID list 4 Click on OK Setting According to Report Method m To set the base setting Use the Report property sheet of the Base Setting dialog to select the method from the list and make the setting in the dialog displayed by pressing the Configure button To report the Alert make settings by clicking the function status bitmap and change to green m To set destination setting Select the method from the method list at the time of ID setting in the Destination Setting dialog and make the setting in the dialog displayed by pressing the Address button Manager Report SNMP No item is provided to set in Alert Manager for the base setting and destination setting Make the setting of the SNMP service in Control panel Network of Windows Set also a destination of the remote manager using the SNMP service Manager Report TCP IP In Band
3. Enable Mark this check box when you send mail through Remote Access Service RAS NOTE Before setting the destination configure the Remote Access Service Additionally set an entry for the Remote Access Service If the entry for the Remote Access Service is not set this check box cannot be marked Entry to Use Select a Remote Access Service entry from the list Using the Alert Manager 37 User Enter RAS user name Password Enter RAS user s password Base Setting To open the Internet Mail Base Setting dialog press this button OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button The test result can be checked by a message 38 Using the Alert Manager Mail MAPI No base setting is provided Before setting the destination sign in must be done to the post office Mail server of MS Mail Displayed dialog for sign in is different for MS Mail MS Exchange m Sign In dialog For MS Mail MaB Password Mail Box Enter a mail box name Once this has been set the name is displayed Password Enter a password m Sign In dialog For MS Exchange Profile Enter a profile name Using the Alert Manager 39 For the destination setting make the following setting m Mail Setting dialog Mail Setting x Ad
4. To put the port number back to a default press this button For this number the same value must be set to the Agent and Manager a default value is 31134 for both of Agent and remote Manager Do not change the value as long as the default value works OK Set information is added and this dialog closes Cancel This dialog closes with no set information added Using the Alert Manager 55 Setting According to Other Report Receiving Method Select the setting method from a list in the Other property sheet of Base Setting dialog and make the setting in the dialog displayed by pressing the Configure button Setting of Time Elapses Before Shut Down m Shutdown Delay Setting dialog Shutdown Delay Setting x Shutdown Delay feo seconds T Vanish Cance button T Report to Manager shutting down or rebooting T Report to Manager canceling shutting or rebooting Cancel Help Shutdown Delay Enter the time that elapses before shut down The setting is available in a range of 0 to 60 Set contents become available immediately after the setting is made Vanish Cancel button To vanish Cancel button that shut down dialog mark this check box Report to Manager shutting down or rebooting To report to Manager when shut down or rebooting was active mark this check box Report to Manager canceling shutting or rebooting To report to Manager when shut down or rebooting
5. Computer name is displayed Description When you want to add description to the file input the description under 40 bytes of characters This description is displayed in the Restore Alert Manager Setting dialog File Name A file name you selected is displayed File To modify a file name press this button Save To Save the Alert Manager setting information to the file How to save the Alert Manager setting information 1 Press the File button to select the drive and folder where you want to save the setting information and enter a file name Input the description if necessary Press the Save button 4 Click on OK 58 Using the Alert Manager Setting of Restore Alert Manager Setting You can restore the Alert Manager setting information from the file to your system The file must be the following 1 The file which is saved in the Alert Manager of the same version 2 The file which is saved on the same product environment m Restore Alert Manager Setting dialog Restore AlertM anager Setting x r Setting Information Computer Name CNES BS2ESM134S Description Date 5 18 98 2 58 07 PM IF you restore the setting information all your setting information will be deleted Do you want to continue the operation Computer Name Computer name is displayed Description The description which is inputted in the Save Alert Manager Settin
6. Manager TCP IP Out of B and Pager Pop up Message Print Damark ka Cheat re Cee e E The base setting consists of the following three items m Setting reporting measures 1 m Setting report reception 2 m Other settings 1 1 Set in both an Agent and a Manager 2 Set in a Manager only The following can be set on the Base Setting window Function valid invalid status Green indicates the function is valid and red indicates the function is invalid Clicking on this bitmap switches valid invalid indication Color State Description Green valid the function is valid Red invalid the function is invalid Using the Alert Manager 11 Setting reporting measures The setting of a reporting measure refers to preparations required for reporting other than the setting of destinations This section discusses the structure of each reporting measure such as Setting a modem used for Pager call However some reporting measures do not require basic setting In this case the effect is displayed on the screen Some reporting measures require setting of functions other than Alert Manager functions Manager report SNMP requires a structure of the SNMP service of Windows and manager report TCP IP Out of Band requires a Remote Access Service structure of Windows In these cases also the system indicates on the screen that other settings are required Bitmap Reporting measures y Manager SNMP
7. To delete the ID from the group member delete it from the Group Member list and click on Remove 5 Click on OK NOTE For modification Group Name is indicated with light color and no modification can be made m Schedule window Retry Interval E minutes ae Whole Retry Time 72 z hours Help m Reporting Time Table M A e a e AE E e ae EA 61 E0 30 NH OO OO OO Ot PE Event which occurres in unreportable time periods Report it in reportable time periods C Dispose it Retry Interval Set the port number in the range of 1 to 30 minutes Whole Retry Time Set the maximum retry time in the range of 0 to 240 hours Reporting Time Table Set the reportable time periods Using the Alert Manager 25 Addition of Monitoring Object Event The setting is made by selecting Monitor Event Setting in the menu displayed by dragging the right mouse button on a main window m Select Monitor Event window Select Monitor Event x Source Browser e OK Event ID List Monitor Event Cancel 0x00001 f4c 0x40001 5d 0 40002331 elt Help ia 040002333 0x80000bba 040001395 0x80000bbe 0x400013a6 apne 0x80000bbd Ox40001 f4d 0x40001 fe Ox40001 F4t gt DAANEN 0x80000bbe 0x80000bc1 0x80000be3 zj nOn A Event Message EventID 0x00001f5a There were 3 entries read and 4 total entries Source A source na
8. No base setting is required Make the following setting for destination setting Using the Alert Manager 31 m Manager TCP IP In Band dialog Manager TCP IP In Band Setting Ed IP Address or Host Name Cancel m PotNumbe Report Test 31134 Default aks IP address or host name An IP address or host name of the remote Manager is set Make sure to specify the IP address of the remote Manager NOTE If the remote Manager to be set has already been specified as the trap destination of the SNMP service release the trap destination setting of the SNMP service NOTE Exercise the care to avoid duplicate setting of the same IP address or host name for the trap destination of the SNMP service after this setting If duplicate setting is made more than one alert will be reported Port number The port number used for the communication between sockets can be set For this number the same value must be set to the Agent and remote Manager the default value is 31134 for both Agent and remote Manager Do not change the value as long as the default value works 32 Using the Alert Manager IMPORTANT If the default value does not work set the port number in the range of 6001 to 65535 Clicking the Default button resets the number to the default value 31134 If a modification is made be sure to also modify the setting for the remote manager This m
9. displayed with a push of a button Printer output function An alert results in output to the printer when an alert occurs Output to the network printer is also available The report contents include a detailed message support method and alert type The message can be edited and the report contents can be selected Writing to file function An alert is written into the text file when an alert occurs The report contents include a detailed message support method and alert type The message can be edited and the report contents can be selected at the time of setting Command execution function A specified command is executed Alert Manager can pass the specified command alert information as command line arguments Client report function The report method can issue multicasting messages to the client computer in the same domain Report contents include a detailed message support method and alert type The report contents can be selected at the time of setting This function is only available for the Agent Critical error logging function A critical error is written into a critical log A critical log is the log file in which a critical failure of the system is logged A message to attract the attention of the user is displayed when the setting is made in order to write the failure into the critical log This function only supports the NVRAM placed server Shutdown reboot The system can be sh
10. is the termination symbol to informing of the message termination A termination symbol varies by the used pager NOTE Depending on the pager characters to be displayed vary For more information see the guide for the pager If duplicate setting is made more than one alert will be reported OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test Pressing the Test button runs a test of sending to the set pager The result is displayed in a message box If an error occurs make the setting again according to the message contents Using the Alert Manager 45 Pop up Message No base setting is required For the destination setting make the following setting Pop up Message Setting dialog box is used to set and modify the display of a pop up message of failure information m Pop up Message Setting dialog Message Box Setting x V Computer Name IV Product Name NV Date iV Time IV Event Source IV EventID Title A title of a pop up message is written Computer Name To display a computer name mark this check box Product Name To display a product name mark this check box Date To display a date mark this check box Time To display a time mark this check box Event Source To display a source name mark this check box Event ID To display an event ID mark this c
11. was canceled mark this check box OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added 56 Using the Alert Manager NOTE If this function status is Red the server never shut down reboot even if a critical event or the shutting down request from the remote Manager has occurred IMPORTANT If these events occur the server will shut down Requested system shutdown from Manager The temperature exceeds the upper threshold The temperature is below the lower threshold Fan unit is malfunctioning Power unit is malfunctioning Expansion Chassis major alert reported The voltage exceeds the upper limit The voltage below the lower limit DC Voltage Alert reported 10 CPU thermal trip occurred 11 HDD temperature is in error status OPDP N Using the Alert Manager 57 Save and Restore of Alert Manager Setting Make the setting in the dialog displayed by pressing the Save Alert Manager Setting or Restore Alert Manager Setting or Save Monitor Event of Options menu Setting of Save Alert Manager Setting You can save the Alert Manager setting information including base setting destination setting and monitor event to a file m Save Alert Manager Setting dialog Save AlertManager Setting Computer Name CNES BS2ESM134S fie Description I Save Cancel Help File Name E WINNT Amseting dat Computer Name
12. 1 g Manager TCP IP In Band 1 s Manager TCP IP Out of Band 1 Internet Mail 2 EJ Mail 2 Ed Pager 2 a Pop up Message 2 Print 2 Write File 2 Run Command 2 Report to Client 1 Critical error log 1 This measures is not indicated in setting dialog ake adh 1 Set in Agent only 2 Setin both Agent and Manager NOTE To report the Alert make settings by clicking the function status bitmap and change to green 12 Using the Alert Manager Setting report reception measures The setting of a report reception indicates the preparations required for the manager to receive a report Here it refers to a structure of each reporting measure such as setting a mode used for receiving manager reports Bitmap report reception measures a Receive from SMB 1 a Receive from Agent 1 1 Set in Manager only NOTE To receive the alert make settings by clicking the function status bitmap and change to green Other settings Other settings refer to the preparations required for setting Alert Manager other than reporting measures and report reception These settings include the shutdown time setting in Agent Bitmap report reception measures 1 Shutdown Delay 1 1 Set in Agent only Using the Alert Manager 13 Setting Destinations Destination Setting x EB Pager Pager Pop up Pop up Message MociinibDy amp Print Print Ss Repor
13. Cancel This dialog box closes with no set information added Using the Alert Manager 43 For the destination setting make the following setting m Pager Setting dialog Destination Setting r Destination Phone Number Message m Cancel Tet Hep Phone number Enter a telephone number of the Pager service provider Numeric characters 0 to 9 can be entered and can be used as a separator lt Example gt To specify telephone number 012 345 6789 012 345 6789 or 0123456789 lt Example gt To call an outside line from an interphone in this example dial number is 0 0 012 345 6789 lt Explanation gt 0 0 is dialed A constant pause is put Telephone number 012 345 6789 is dialed Make sure to specify a telephone number Message A message to be sent to a pager is specified Make the setting as follows lt Example gt To set a message 01234 s 01234 lt Explanation gt 99999 A send standby time is set waits until connection and announcement are made The pause can be adjusted according to the number of pause command 44 Using the Alert Manager The value second which can be set for depends on the setting of the S8 register pause time of the used modem For more information see the guide of the modem 01234 Sending message Termination standby time is set a sending termination time is adjusted Nae This
14. Clicking on Add moves selected Alert Type to the Monitor Alert list SS To delete the event to be reported select Alert Type from the Monitor Alert list and click on Remove to delete it 5 Click on OK NOTE If the window is opened by the Server name Server Name is indicated with light color and no selection can be made Using the Alert Manager 27 Monitor Event Setting The setting is made by selecting Monitor Event Setting from a menu displayed by dragging the right mouse button on a main window Monitor Event Setting window Monitor Event Setting Ea m Monitor Event Source Browser EventID 9009 Cancel Event Message Suppress 2 could not transfer a packet from the adapter The packet w Hel im Hee r Event Setting Irap Name Slight Network Error Operation After Report None X Recovery Action E hardware problem has occurred Check the event log in Event Source Source names are displayed Event ID Event IDs are displayed Event Message Messages are displayed Trap Name Enter a trap name Operation After Notification Select an action after notification Recovery Action Set how to handle Suppress button This button makes the setting of the report suppress NOTE Default is set up in Alert Type of a new monitoring event which a user registered 28 Using the Alert Manager m Suppres
15. D La Group f Manager SNMP TCP IP In Band TCP IP Add Group Modi Group Delete Group The setting is made by selecting Destination Setting of the Setting menu or a button of the toolbar ID and Group set in the address book are listed ID list ID ID names are displayed Method Report methods are displayed Address Addresses are displayed Group list Group Group names are displayed ID An ID list included in the group is displayed Add ID button An ID is added Pressing this button displays an ID Setting dialog box Modify ID button This is used to modify the report destination for the ID selected from the ID list Pressing this button displays an ID Setting dialog box 22 Using the Alert Manager Delete ID button An ID selected from the ID list is deleted Add Group button Group is added Pressing this button displays a Group Setting dialog box Modify Group button IDs to be added to Group are modified on the Group selected from the Group list Pressing this button displays a Group Setting dialog box Delete Group button Group selected from the Group list is deleted Close button Destination Setting dialog closes m ID Setting window ID Setting EG ID Address Method Ma o jchdule Ee ita g Address Cancel ID ID names are displayed Method Report methods are displayed Address Rep
16. NEC NEC Express5800 Series NEC ESMPRO AlertManager User s Guide 7 2006 ONL 4152aN COMMON 128 99 0606 PROPRIETARY NOTICE AND LIABILITY DISCLAIMER The information disclosed in this document including all designs and related materials is the valuable property of NEC Inc NEC and or its licensers NEC and or its licensers as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC is prohibited LAN Manager MS DOS Windows and Windows NT are registered trademarks of Microsoft Inc U S A LANDesk Server Manager is registered trademark of Intel Inc U S A Mylex is a r
17. P In Band Manager TCP IP Out of B and Pager Pop up Message Print Darerk ka Cheat Configure re E E E E E Using the Alert Manager 19 Report method list Bitmaps indicating report methods report valid invalid bitmaps are displayed Report method bitmaps This bitmap indicates the report method Report valid invalid bitmap Green indicates the report valid and red indicates the report invalid Clicking on this bitmap switches valid invalid indication Report method description Selecting the report method displays description for the report method Configure button This button makes the base setting of the selected report method However the Configure button is not available in some report methods Base setting of report receiving method Receive Base Setting x Report Receive Other Configure Internet Mail Mail Manager SNMP Manager TCP IP In Band Manager TCP IP Out of B and Pager Pop up Message Print Danartk ka Cliewt TAE E E E E CB Report receiving method list Bitmaps indicating report receiving methods and report receiving valid invalid bitmaps are displayed Report receiving method bitmap This bitmap indicates the report receiving method Receiving valid invalid bitmap Green indicates receiving valid and red indicates receiving invalid Clicking on this bitmap switches valid invalid indication 20 Using the Al
18. ation create multiple destination IDs and group them When a reporting measure is selected a destination can be set The ID cannot be created unless the destination is set For some reporting measures the destination can be tested using the designation setting dialogue Setting report schedules A schedule can be set for each destination ID In the schedule set a report enabled time zone and report retry When a destination is set the report schedule can be set Setting Monitor Alerts The setting of monitor alerts consists of the following four items m Setting monitor events 1 m Setting monitor alerts 2 m Associating monitor alerts with report destinations 3 m Report test 1 Set in an Agent only 2 Setin a Manager only 3 Set in both an Agent and a Manager At installation monitor alerts and reporting measures have been associated Using the Alert Manager 15 Use tree windows for all the settings Setting monitor events Agent s function Alert Manager File Setting View Help Blalt 2 E EventLog a p Application TrapName Slight Network Error B E System Event Message 2 could not transfer a packe Browser Operation After Report None ra Recovery Action 4 hardware problem has ocet if Manager i Type Network H 0240002333 Group Manager G 0x80000bba 0x80000bbe 0 80000bbd 0x80000bbe 0 80000bc1 0x80000bc3 0x80000be4 H A
19. bout Destination setting m Report to Clients Setting dialog Report to Clients Setting Bamputen Report to All Select this if you want to report to all the computers Report to Select Select this if you want to report to specific computers in Domain Group Computer List The computer is not reported Selected Computer The computer is reported Add Move selected computers from Computer List to Selected Computer Delete Move selected computers from Selected Computer to Computer List OK This dialog box closes with no set information added 52 Using the Alert Manager Cancel This dialog box closes with no set information added Alert Item For selecting report items press this button Test For the test report press this button m Alert Item Setting dialog Alert Item Setting x Select the Message Contents gogeereesessesesoesesosereeseseeseseea V Date V Time IV Event Source IV EventID Computer Name Check this to display a computer name Date Click this to display a date Time Click this to display a time Event Source Click this to display a source name Event ID Click this to display an event ID OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Using the Aler
20. dress To Ts iy ios ast Subject Message Header H Attach File Tac o f ok Cancel Tet Heb To Cc A destination of a mail set by pressing Address button is displayed Information cannot be entered directly here Address Address dialog Address Book of Mail is displayed Set the mail address in this dialog Previously set the destination to Address Book by Mail Subject Enter a title of the mail Message Head To send a message enter information Message contents of actual mail consist of this message header alert information and attached file in this sequence Attach File To attach the file press the Attach button to select the file Only one file can be attached The file is added to the end of the message Information cannot be directly entered to the edit box Attach The attached file can be selected from the browser 40 Using the Alert Manager Detach File attach is canceled OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button The test result can be checked by a message NOTES m To report the alert by Mail log on with the user name belonging to the Administrator who created a profile on the Alert Manager Main Service This is a restriction of Micros
21. ecovery Action To display how to handle mark this check box Alert Type To display an alert type mark this check box Footer A footer comment displaying with failure information is written OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button 48 Using the Alert Manager Writing to File Base setting is not required For the destination setting make the following setting Write File Setting dialog is used to set and modify the settings for writing the failure information to a file m Write File Setting dialog Write File Setting Alert message M M M M M M File Name A file name writing information is displayed File To Add or modify a file name press this button Header A header comment displaying with the failure information is written Computer Name To display a computer name mark this check box Product Name To display a product name mark this check box Date To display a date mark this check box Using the Alert Manager 49 Time To display a time mark this check box Event Source To display a source name mark this check box Event ID To display an event ID mark this check box Event Type To display an event type mark this check box Event Message To display details mark t
22. egistered trademark of LSI Logic Corporations of the U S All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners OpenView and HP OpenView are registered trademarks of HEWLETT PACKARD Unicenter TNG and CA Unicenter TNG are registered trademarks of COMPUTER ASSOCIATES Contents Chapter1 Installing the Alert Manager ccsseccsssseecesssseeeeseseeeeesesneeeesesneeeesesneeensesneees 1 Chapter2 Using the Alert Manager sssscccceseeecesesseeeeseseeeeeseseeeeeseseeeeesnseeeeesesenseseseeees 3 Report the Alert Function iniciei resipi s ER E E EE TEE EEE EE ESERE EESE 3 Opetation Hmvirontienit eoii E E EE a i 4 HardWare ee E E E er eer a cee see E reer er E eT ee 4 EALA E A A E E E e E E E E EA 4 Operation OVEREN ocn 8 desi n E EE E E E EE i 5 Alon Manager Setting oiir EEE E E E S SEERE EEEE E 5 eaa 001 101 E gene pee A E E E E E E 5 Scheduling Function of Alert Report sisine neesii nE eN Eia EER NEEE EERE 6 Report Function OLAI sirien ae e a EEEO A EE AO EIEEE ENE EAEE AEE PER EE E 6 Recaite Function ot Alci oiee a P A E rere 8 Operon Prep ee ee re rere 9 PTTL E A A N ee eee ee 9 yO re LIS eee re E eee ee ee eer ee errr 18 D E A vce gaesneasacuewusevetacotaneneotauned acess divert E E EA 18 Basic Operation of Alert Manager Settim Tool iieri siinse sesini i ans 18 Setting Acco
23. ercise care to avoid duplicate settings of the same IP address or host name for the trap destination of the SNMP service after this setting If duplicate setting is made more than one alert will be reported Entry to Use Select a Remote Access Service entry from the list User To gain the Remote Access Service enter a user name of the selected entry Password To gain the Remote Access Service enter a password of the selected entry 34 Using the Alert Manager Port number The port number used for the communication between sockets can be set For this number the same value must be set to the Agent and remote Manager the default value is 31134 for both Agent and remote Manager Do not change the value as long as the default value works IMPORTANT If the default value does not work set the port number in the range of 6001 to 65535 Clicking the Default button resets the number to the default value 31134 If a modification is made be sure to also modify the setting for the remote manager This modification is made in the setting of TCP IP receive in the Receive from Agent TCP IP Setting dialog of the base setting by executing the Alert Manager setting tool on the server in which Manager is installed OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press t
24. ert Manager Report receiving method description Selecting the report receiving method displays the description for the report receiving method Configure button This button makes the base setting of the selected report receiving method However the Configure button is not available in some report receiving methods m Other base setting Other Base Setting x Report Receive Other Internet Mail Mail Manager SNMP Manager TCP IP In Band Manager TCP IP Out of B and Pager Pop up Message Print Danmark ka Client Configure TEE E E E E gt Other setting list Bitmaps indicating other settings are displayed Setting bitmap This bitmap indicates setting contents Setting valid invalid bitmap Green indicates setting valid and red indicates setting invalid Clicking on this bitmap switches valid invalid indication Setting item description Selecting the setting item displays the description for the setting item Configure button This button makes the setting of the selected setting item Using the Alert Manager 21 Destination Setting m Destination Setting dialog Destination Setting x ID Method EJMail Mail Add ID B Pager Pager E Pop up Pop up Message Moditpib amp Print Print Report Report to Client General clients rep Delete ID E SNMP Manager SNMP SNMP need not zj O troio hd aw sene TCD I
25. g dialog is displayed File Name A file name you selected is displayed Date The saving date of the file is displayed OK To restore the Alert Manager setting press this button How to restore the setting information Select the Options menu Restore Alert Manager Setting Select the drive folder and correct file name Click on OK NOTE If you restore the Alert Manager setting information all your setting information will be deleted Using the Alert Manager 59 Setting of Save Monitor Event You can save the monitor event information of the Alert Manager including monitoring event monitoring alert monitoring indication trap name event message destination etc to CSV file The monitor event which can be selected is different according to the installed product ESMPRO Agent ESMPRO Manager etc m Save Monitor Event dialog Save Monitor Event Eg Select the report type that you want to save in a CSY file and set Save the full path of a file 3 Close File Name D WINNT REPEVENT CSV Browse Help IV Agent Events File Name D AWINNT REPAGENT CS Browse V DMI Indication File Name D WINNT REPDMI CS Browse To Gien Manage Event File Name JD AWINNTSREPCLIENT CSY Browsen V AlertLog File Name D WINNT REPALERT CSV Browse EventLog To save a monitor event information of the Event Log in a CSV file mark this chec
26. he test report The following two kinds of test report methods are provided and both of them can be executed with the ease of pushing a button e Method of checking whether the destination is correctly set by the report method e Method of actually simulating the report to the destination related to the monitoring alert by generating the test alert Save and restore the Alert Manager setting information including base setting destination setting and monitor event to a file Alert Monitoring Filtering function extracts the monitor alert under the set conditions The conditions indicate event source name server name and so forth Conditions to be set depend on the time of event log monitor and alert log monitor Suppress function Suppress interval can be specified 6 Using the Alert Manager Scheduling Function of Alert Report Report scheduling function Reportable time periods can be specified Retry function If reporting fails retry of reporting is done Retry is specified for each reporting destination with the retry interval and maximum retry time Report Function of Alert Manager report SNMP TCP IP function This function reports the alert using the SNMP or TCP IP function Report contents include a detailed message support method and alert type A report can be issued to the manager under the LAN environment In Band report as well as under the WAN environment Out of Band report using a Re
27. heck box OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button 46 Using the Alert Manager Printer Output No base setting is required For destination setting make the following setting Print Setting dialog is used to set and modify the printer output of failure information m Print Setting dialog Printer Name i Header Select the Message Contents M Computer Name IV Product Name V Date M Time IV Event Source iV EventID IV Event Type IV Event Message IV Trap Name I Recovery Action IV Alert Type Footer 0K Cancel Test Help Printer Name A printer name is displayed in this column Printer To modify a printer press this button Header A header comment to display with failure information is written Computer Name To display a computer name mark this check box Product Name To display a product name mark this check box Date To display a date mark this check box Using the Alert Manager 47 Time To display a time mark this check box Event Source To display a source name mark this check box Event ID To display an event ID mark this check box Event Type To display an event type mark this check box Event Message To display details mark this check box R
28. his button The test result can be checked by a message Using the Alert Manager 35 Internet Mail For the base setting make the following settings m Internet Mail Base Setting dialog Internet Mail Base Setting x Mail Server SMTP E mail ddress SMTP Port number 25 Default Option IV Send Date field Mail Server SMTP Specify either an IP address or the name the Internet Mail Server will be using This Mail Server needs to support SMTP E mail address Type in the E mail address for your mail account in the form user domain OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added 36 Using the Alert Manager For the destination settings make the following settings m Internet Mail Destination Setting dialog Internet Mail Destination Setting x Tie Subject Message Head Use Remote Access Service F Enable Enties tause v Option User Test Password p Base Setting Iii Cancel Help To Type in the E mail address To in the form user domain Be sure to divide it with comma when you specify plural addresses e g abc Zzz Com xyz Zzz Com Subject Enter a title of the mail Message Head To send a message enter information Message contents of actual mail consist of this message header and alert information
29. his check box Recovery Action To display how to handle mark this check box Alert Type To display an alert type mark this check box OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button 50 Using the Alert Manager Command Execution No base setting is required For the destination setting make the following setting m Run Command Setting dialog Run Command Setting x Command Line Browse M Display window I Retrieve the termination status Cancel Test Help Command Line A file name to write information is displayed The information can be directly entered into the edit box The following specification is available for the command argument a Alert type i Event ID n Trap name r Server name s Event source name t Alert occurrence time Example ap exe s i An event source name is passed to ap exe as the primary argument and an event ID as the secondary argument Browse To select a command from a browser press this button OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button Using the Alert Manager 51 Client Report No base setting is required Refer to the following for the explanation a
30. k box Agent Events To save a monitor event information of the Agent Events in a CSV file mark this check box AlertLog To save a monitor event information of the AlertLog in a CSV file mark this check box File Name Enter a CSV file name to save the monitor event information Please type the full path of a CSV file into the edit box Or select a file from browser appears by pressing Browse button 60 Using the Alert Manager This page is intentionally left blank
31. me is selected Event ID List Event IDs of the selected Source are listed Monitor Event Event IDs of the report object are listed How to Make Setting Select Source Select the event ID you want make it a report object from an Event ID list Pressing the Add button moves the selected event ID to the Monitor Event list ee a To delete a report object event select the event ID from the Monitor Event list and press the Remove button to delete it 5 Press the OK button NOTE If dialog is opened from the event source name of the tree Source is indicated with light color and no selection can be made 26 Using the Alert Manager Addition of Monitoring Object Alert The setting is made by selecting Monitor Event Setting from the menu displayed by dragging the right mouse button on a main window m Select Monitor Alert window Select Monitor Alert Ea Server Name FileServer na Alert Type List Monitor Alert Type Cancel v Si H T Severity Tn ply Help Add CHemove bootmsglogger Other Cooling Device Other Server Name A server name is selected Alert Type List Alert Type of the selected server name is listed An important degree Information Minor Major Other is indicated behind Alert type Monitor Alert Type Alert Type to be reported is listed To Make a Setting Select the Server Name Select the Alert Type to be reported from the list
32. mote Access Service This function is only available for the Agent Internet Mail function This function uses SMTP protocol to report by Internet Mail This function requires the Mail Server to support SMTP Report contents include a detailed message support method and alert type The report contents cannot be selected but the send message can be edited Mail MAPI function This function uses the Microsoft Mail function to report by Mail This function requires an environment under which the post office of Microsoft Mail can be used Report contents include a detailed message support method and alert type The report contents cannot be selected but the send message can be edited By associating with the Microsoft information service reporting destinations such as Internet Mail can be expanded Pager call function This function reports to Numeric Pager through a modem in which the AT commands are available The report contents include a send message only An initialization string of a modem can be arbitrarily set Using the Alert Manager 7 Pop up message function A pop up message is displayed on the screen when the alert occurs The report contents include a detailed message support method and alert type A message title can be edited and the report contents can be selected at the time of setting The pop up message always displays only one message on the screen Each message is sequentially
33. n the tree Setting results are listed on the right side of the tree Click the alert to be set and drag the alert while pressing the right button of the mouse A tree is displayed on the left side on the Alert Manager screen A tree can be switched while pressing the tree selection button A Monitor alert tree is organized in the following hierarchical structure Server name Alert type Report destination ID or ID group Report destination ID or ID group Server name Indicates the server name Alert type Indicates the alert type CPU Fan and so on An important degree Information Minor Major Other is indicated behind Alert type Report destination IDs of the report destinations are listed The bit map that ID indicates the reporting measure is listed on the left side of the report destination ID Association of monitor alerts with report destinations Associate each event displayed on the tree with a report destination Setting results are displayed in the list on the right side of the tree For the association multiple destination IDs and destination group IDs can be set Click the event to be set and drag it while pressing the right button of the mouse Using the Alert Manager 17 Report test Alert Manager File Setting View Help TrapN ame Device 1 0 Error Event Message A retry was successful on 1 Operation After Re
34. odification is made in the setting of TCP IP receive in the Receive from Agent TCP IP Setting dialog of the base setting by executing the Alert Manager setting tool on the server in which Manager is installed OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added Test For the test report press this button The test result can be checked by a message Manager Report TCP IP Out of Band No base setting is required Before setting the destination make configuration of the Remote Access Service Additionally set an entry of the Remote Access Service If the entry of the Remote Access Service is not set no destination setting can be made For the destination settings make the following settings Using the Alert Manager 33 m Manager TCP IP Out of Band dialog Manager TCP IP Out of Band Setting x IP Address or Host Name OK I Cancel r Select Remote Access Service Entry Report Test Entries to Use MyDiall pServer Help User Tr Password OoOo Port Number PELE a1 134 Default IP address or host name An IP address or host name of the remote Manager is set Be sure to specify the IP address of the remote Manager NOTE If the remote Manager to be set has been already set as the trap destination of the SNMP service release the setting of the SNMP service Ex
35. oft Corporation How to setup 1 Stop the Alert Manager Main Service in the Services Control Panel 2 Push the Startup button 3 Push the This Account radio button and enter the account of the user who created the profile password and confirm the password by entering it again Then push the OK button 4 Start the Alert Manager Main Service m When reporting the alert by Mail do not run Inbox EXCHNG32 EXE Using the Alert Manager 41 m Address dialog On MS Mail Address nr F F a m ADMIN 42 Using the Alert Manager Pager Call For the base setting make the following settings m Pager Setting dialog Base Setting Serial Port EOM x Modem Initialization String 1 AT SF Modem Initialization String 2 ATX3E oan Cancel Help Serial port Select the serial port to which a modem is to be used for the Pager call If no serial port exists no base setting can be made Modem initialization string 1 An initialization command to recall factory configuration as active configuration can be set At the time of installation the following setting is made AT amp F Modem initialization string 2 An initialization command of a modem used for the Pager call can be set At the time of installation the following setting is made ATX3E0Q0V1 OK Set information is added and this dialog box closes
36. on the SNMP report to Manager Agent TCP IP report to Manager Agent Internet Mail Agent and Manager Mail MAPI Agent and Manager Pager call Agent and Manager Pop up message Agent and Manager Output to printer Agent and Manager Writing to file Agent and Manager Command execution Agent and Manager Client report Agent Critical log output Agent Receive alert from SMB Manager TCP IP receive from Agent Manager Alert Managers in the Agent monitor Windows event logs Agent s event Alert Managers in the ESMPRO Manager monitor alert logs supplied by the Agents 4 Using the Alert Manager OPERATION ENVIRONMENT Hardware m the same as the ESMPRO Manager or Agent required m SMTP Server required for the Internet Mail report Software m Microsoft Exchange Server required for the Mail report with MAPI Exchange Server2000 or later is not supported Using the Alert Manager 5 OPERATION OVERVIEW Alert Manager consists of the following five major functions m Alert Manager setting m Alert monitoring m Scheduling function of alert report m Report function of alert m Receive function of alert Alert Manager Setting Setting tools include the following Report setting function Used for the setting for monitoring objects event and alert reporting method and reporting destination and matches the monitoring object with the reporting destination Test report function Setting contents can be checked by t
37. ort destinations are displayed Using the Alert Manager 23 How to Make Setting For additions 1 Enter an ID name 2 Select a reporting method in the Method field such as Mail Pager or Print 3 Ifthe Address button is available select it and set the address 4 Click on Schedule to set a schedule 5 Click on Close For modification 1 If necessary press the Address and Schedule button to make the report destination setting and schedule setting 2 Click on OK NOTE In the case of modification ID and Method items are indicated with light color and no setting can be made m Group Setting window ID List Group Member Cancel Mail Mail Help el Add gt a Pager Pager lt Remove Pop up Message Pop Print Print Ea Report to Client Report E SNMP Manager SNMF E TCP IP In Band Manag Group Name Group names are displayed ID An ID list is displayed IDs included in the Group Member are not displayed Group Member An ID set as a member of a group is displayed 24 Using the Alert Manager Add button IDs selected from the ID list are moved to the Group Member list Remove button An ID selected from the Group Member list is moved to the ID list How to Make Setting For additions Enter a group name Select the ID to include in the group member from the ID list Click on Add to move the selected ID to Group Member A p N2
38. port None Recovery Action This event indicates the suce Alert Type Display 048004001 Monitor Event Setting Oxco04000 Link Destination oxc004000 Test Oxc0040007 Oxc0040008 0xc0040009 Oxc004000a 0xc004000b Manager el A H A The test enables users to verify whether each event displayed on the tree is notified to the associated destination by generating an event Execute the test by clicking the event to be set and dragging it while pressing the right button of the mouse Displaying information on monitor events and alerts Information on the items selected from the tree is displayed in list control on the right side on the Alert Manager tree screen 18 Using the Alert Manager OPERATION Overview This section gives an explanation of practical operation for Alert Manager m Basic operation of setting tool m Setting according to report method m Setting according to report receiving method m Other settings Basic Operation of Alert Manager Setting Tool Base Setting m Base Setting window This window is used to make the basic setting of Report methods report receiving methods and others in Alert Manager Select Base Setting in a Setting menu or a button of the toolbar to make the setting m Base setting of report method Report Base Setting Ed Report Receive Other Internet Mail Mail Manager SNMP Manager TCP I
39. rding to Report Method cc ccecccescssecssecssecseeeeeeeseeeneesecseeeseeeseenseensecsaesnaeenaeenes 30 Setting According to The Report Receiving Method cccececcseesceeeeeseeeseesecseeesecnsecseeeneeenes 53 Setting According to Other Report Receiving Method ccccseessessceescesseeeecssecsseensecseeeeeenes 55 Save and Restore of Alert Manager Seting ioiii cissi iesaiste jenini sagaris iiris iannis 57 About This Guide The ESMPRO monitors the configuration failures and performance of systems across a network This user s guide is intended for the system administrator and describes ESMPRO capabilities installation features and use This manual is comprised of the following chapters m Chapter 1 Installing the Alert Manager explains how to install the Alert Manager m Chapter 2 Using the Alert Manager explains how to use the Alert Manager Chapter 1 Installing the Alert Manager Alert Manager software is installed automatically in the Agent and the Manager when Agent software and ESMPRO Manager software are installed No settings are required to install the Alert Manager 2 Installing the Alert Manager This page is intentionally left blank Chapter 2 Using the Alert Manager REPORT THE ALERT FUNCTION The function of the Alert Manager is to direct and manage reports on the alerts occurring on the server The important reporting and receiving methods include Reporting Method Operates
40. s window Suppress Ea WW Suppress Interval Suppress a report of the same event for fo E minutes IV Number of occurred event Help Report when same event occurs fi times per fi minutes Suppress Interval Mark this check box to suppress report of the same event during the Suppress Interval Suppress a report of the same event for minutes Set the Suppress Interval in the range of 0 to 1440 If you set 0 minute no report is suppressed and all events are reported Number of occurred event Mark this check box to report when same event occurs specified times per specified interval Report when same event occurs timesper minutes Set the Interval in the range of 1 to 9999 and Times in the range of 1 to 99 Monitor Alert Setting Monitoring the alert setting is not provided Using the Alert Manager 29 Destination Association Setting The setting is made by selecting Link Destination from a menu displayed by dragging the right mouse button on a main window m Link Destination window Link Destination SNMP Manager SNMP SNMP need n Source Source names are displayed Event ID Event IDs are displayed Event Message Messages are displayed Destination ID List An ID list is displayed Report To A report object ID list is displayed Add button An ID selected from the Destination ID list is moved to Report To
41. t Report to Client General clients rep Delete D E SNMP Manager SNMP SNMP need not x O troio hd ansane TCD ID La Add Group E Manager SNMP TCP IP In Band TCP IP Mody arods Delete Group Destination setting consists of the following four items Setting destination IDs Setting destination ID groups Selecting a reporting measure and a designation for each destination ID m Setting a report schedule for each destination ID NOTE At installation set the minimum number of destinations destinations ID and ID groups required in the Alert Manager But these ID settings do not become effective until you create them in Address Setting in the ID Setting window Use the Destination Setting window as the base point for the setting Setting destination IDs A destination ID is just like a name in an address book A name can be assigned freely for each report destination In the destination ID list IDs can be added edited or deleted 14 Using the Alert Manager Setting destination ID groups A destination ID group can be created by grouping a number of destination IDs In the destination ID group ID groups can be added edited or deleted Bitmap Reporting measures ti destination ID group Selection of reporting measures and setting destinations One reporting measure can be selected for each destination ID To set multiple report IDs for one destin
42. t Manager 53 Setting According to The Report Receiving Method The Receive property sheet of the Base Setting dialog is used to select a method from a list and the setting is made in the dialog displayed by pressing the Configure button To report the Alert make settings by clicking the function status bitmap and change to green Setting of Alert Receiving from SMB Setting is made to receive a report from Server Management Board SMB Make the following setting Receive from SMB Setting dialog is used to set and modify the receiving function of automatic reports of SMB m Receive from SMB Setting dialog Receive from SHB x Serial Port COMI 7 OK Cancel x aA e nome Help AT Command Serial port To receive automatic reports from SMB select the serial port used for receiving automatic reports from SMB OK Set information is added and this dialog box closes Cancel This dialog box closes with no set information added 54 Using the Alert Manager Setting of Alert Receiving from Agent TCP IP Make the setting as follows Receive from Agent TCP IP Setting dialog is used to set and modify a socket receive m Receive from Agent TCP IP Setting dialog Receive from Agent TCP IP Setting Ed Port Number OK Deiat Cancel Help x Eee tee Port Number Enter a port number used for socket receiving This is not optional Default
43. ut down and rebooted when the alert occurs A time elapses before the system shutdown can be specified This function is available for the Agent only 8 Using the Alert Manager Receive Function of Alert Receive Alert from SMB function This function receives the alert from Server Management Board SMB This function is only available for the Manager Receive Alert from Agent TCP IP function This function receives the alert using the TCP IP function This function is only available for the Manager Using the Alert Manager 9 OPERATION PREPARATION Setup To set up the Alert Manager you must match the event or alert that is to be reported with the report destination and when it is to be reported 1 Si ee gt Start the Alert Manager setting tool In the Manager bring up the Alert Viewer and select Report Settings in the Tools menu In the Agent click on the ESMPRO Agent icon in the Control Panel and select Report Settings in the General sheet Perform Base setting Create a list of report destinations Set monitor alerts For Agent set monitor events in an event tree For Manager set monitor alerts in an alert tree Associate monitoring alerts with report destinations Check the setting results by executing a test 10 Using the Alert Manager Base Setting Base Setting x Report Receive Other Configure Internet Mail Mail Manager SNMP Manager TCP IP In Band
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