NEC 5224 User's Manual
Contents
1. 3 Press E SUPERKEY To program a personal key 1 Press E SUPERKEY Press or the No softkey until Personal Keys appears Press or the Yes softkey Press a personal key that isn t a line key Press or the Change softkey Press or the No softkey until the desired feature appears TE Oe AU o Ed pako Press or the Yes softkey 8 Ona 5212 IP Phone only press to save the feature under the chosen key 9 Press Laj SUPERKEY or press another personal key and proceed to program another feature 10 Write the feature name on the key label Language Change To change the display language p pe o he Press E SUPERKEY Press or the No softkey until Language appears Press or the Yes softkey Press or the Change softkey Press or the No softkey until the desired language appears Press or the Yes softkey 10 MAKING AND ANSWERING CALLS Make a call 1 Lift the handset optional 2 If you want to use a Non Prime Line press a Line Appearance key 3 Do one of the following e Dial the number e Press a Speed Call key e Press 715 REDIAL Answer a call Do one of the following e Lift the handset e Press SPEAKER e Press the flashing Line appearance key and lift the handset e Press the flashing Line appearance key and press qi SPEAKER Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Num2. e Ona 5224 IP Phone press the Review softkey Press the Change softkey e To turn Call Forward on press the TurnOn softkey or to turn Call Forward off press the TurnOff softkey Call Forward Remote I m Here To forward calls from a remote station to your current location 1 I Dw Fw PD Press E SUPERKEY Press or the No softkey until Call Forwarding appears Press or the Yes softkey Press or the Next softkey until I Am Here appears Press or the Yes softkey On a 5212 IP Phone only if a number is already programmed press twice Dial the extension of the remote station If you make an error while dialing use the or the lt softkey to backspace and correct the number Press DOWN or the Save softkey 22 To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded 1 Press E SUPERKEY Press or the No softkey until Call Forwarding appears Press or the Yes softkey 2 3 4 Press or the Review softkey 5 Press or the Change softkey 6 Press or the TurnOff softkey 7 Press EE SUPERKEY Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls t
3. a handset or headset call If the paged party has Handsfree Answerback enabled and turned on on the phone your page automatically establishes a handsfree call with the paged party To page a party 1 Lift the handset Press the Direct Paging feature key or dial 37 Dial the extension number e ao bo Speak to the dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide e Direct Paging Handsfree Answerback Enabled e Direct Paging Handsfree Answerback Disabled Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administrator enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your phone To turn Handsfree Answerback on 30 e When your phone is idle press A MUTE once The MUTE key light flashes to indicate that Handsfree Answerback is ON e When a Direct Page arrives the MUTE key light turns OFF and a Handsfree call is automatically established To turn Handsfree Answerback off e Press the flashing A MUTE key once The MUTE key light turns OFF e To respond to a Direct Page when Handsfree Answerback is OFF see Direct Page Hands
4. a one second pause during dialing press O HOLD more than once to lengthen the pause e To enter a trunk flash press 158 TRANS CONF See Trunk Flash for more information about the use of this feature e To enter the last number dialed press 33 REDIAL 8 Ona 5212 IP Phone only press the personal key again 9 Do one of the following e To make the number private press or the Priv softkey e To keep the number visible press or the Save softkey 10 Press YE SUPERKEY Speed Call Personal To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 To store a personal Speed Call number 1 Lift the handset 2 Dial 67 15 3 Enter an index number between 00 and 09 4 Dial the number to be stored press O HOLD between digits to create a one second pause during dialing press e HOLD more than once to lengthen the pause 5 Hang up Handsfree Operation To use Handsfree to make a call 1 If you want to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone 2 Dial the number 3 Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and H
5. alternate number You can select one of the following forwarding options e Always redirects all incoming calls regardless of the state of your telephone e B Int redirects internal calls when your telephone is busy e B Ext redirects external calls when your telephone is busy e NA Int redirects internal calls after several rings if you don t answer e NA Ext redirects external calls after several rings if you don t answer Note For information about I m Here see Call Forward Remote To program Call Forward 1 Press E SUPERKEY 2 Press or the No softkey until Call Forwarding appears 3 Press or the Yes softkey 4 Press or the Next softkey until the type of Call Forward that you want to set up appears see above 5 Ona 5224 IP Phone only press the Review softkey 6 Ifa number is already programmed press or the Change softkey 21 9 Press or the Program softkey Dial the destination number If you make an error while dialing press or the lt softkey to correct errors Press oO DOWN or the Save softkey To turn Call Forward on and off once it has been programmed sis lej A IO Press E SUPERKEY Press or the No softkey until Call Forwarding appears Press or the Yes softkey Press or the Next softkey until the type of Call Forward appears Do one of the following e Ona 5212 IP Phone press Change and then press TurnOff TurnOn
6. can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 Do one of the following e Press the Call Park feature key must be programmed e Press SIS TTRANS CONE and then dial 7 The display shows PARKED followed by the park destination and parking spot index if applicable Example PARKEDE 1234 02 2 Dial the directory number on which to park the call not required if the number is programmed to the Call Park feature key 3 To inform a user that a parked call is waiting do one of the following e If automatic paging is enabled announce the call and the park retrieve digits shown on the display e If automatic paging is disabled press the programmed Page key or dial 59 followed by the Paging zone number if required Then announce the call and park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To retrieve a parked call 1 Do one of the following e Dial 84 e Press the Call Park Retrieve feature key must be programmed 2 Dial the directory number on which the call is parked not required if the number is programmed to the Call Park feature key 3 If there are multiple calls parked on the number dial the two digit index number
7. password do one of the following e To change your password enter your new password and press the Enter softkey e To clear your password enter 0 Enter your new password again If you are setting up or changing a password press the Enter softkey Press E SUPERKEY Messaging Cancel Callback To cancel a Callback 1 Lift the handset 2 Dial 14 3 Dial the number of the called station 4 Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up 26 USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call on a 5212 IP Phone 1 Press S TRANS CONF 2 Dial 43 3 Dial the Account Code digits 4 Press 5 Press CANCEL To enter an Account Code during a call on a 5224 IP Phone 1 Press YE SUPERKEY Press the Yes softkey Dial the Account Code digits Press the Save softkey ipa Re DO Do one of the following e Fora verified account code press the Yes softkey e For a non verified account code press the No softkey Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 Lift the handset 2 Dial 23 3 Dial the digits announced by the attendant 27 Call Park The Call Park feature allows you to place a call in a special hold state You or someone else
8. the Tag Call feature key while the call is in progress See Feature Keys elsewhere in this guide for information on programming a Tag Call feature key to your phone OR e Press RIS TRANS CONF and dial 55 If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged 38 Call History Call History keeps track of the names if available and telephone numbers of missed calls answered incoming external calls and outgoing external calls Once enabled on your phone by your system administrator it functions automatically To display the call history and view call detail 1 Press the Call History feature key The total number of missed calls is displayed in brackets the number of new missed calls is indicated with a To browse though the list of missed calls press or the Yes softkey followed by the AD UP and DOWN keys to scroll through the list To view answered or outgoing calls press or the No softkey once for Answered twice for Outgoing followed by the UP and DOWN keys to scroll through the list To view the number of the call press the or Options softkey When the Options screen is displayed press the or Details softkey to display the number Press the or Next softkey to display the call time and date To return a ca
9. to retrieve a specific call or to retrieve the longest parked call 28 Call Pickup To answer a call that is ringing at another phone in your Pickup Group 1 Lift the handset 2 Press the Pickup feature key or the Pickup softkey To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station Campon To Campon to a busy station e Press the Wait feature key or the Wait softkey To retrieve a call when you hear Campon tone e Press the Trade feature key or the Trade softkey Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key To activate Do Not Disturb from a remote station 1 Lift handset 2 Dial 745 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station with Do Not Disturb activated 4 Hang up 29 Override To use Override when you encounter busy or Do Not Disturb tone e Press the Intrude feature key Paging To use Paging 1 Lift handset 2 Press the Pager feature key 3 Dial the Paging zone number if required 4 Make the announcement Direct Paging Direct Paging allows you to page a party through the party s handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on
10. A E E A E N 16 Auto AMS WER ihn rinii a daba l EE a koka Kaa nada kaba kaa ada AL o 17 Group Listen sin ESE SG SUA SN IL AG GOO 17 CALE a E ULI BI PI E Gis codecs TTT TET TTTEJO tesisa 19 la loll TIE E kos ep oo E E RS 19 A oE ITT IE T LT 19 Transit EP TTT TTTTTTTTTE TITT TITT TE as ES Ai i a ke taaan 19 CONECTONCE ses osa ee alle am ak o A e o MO o A uo tako sm 20 Conference S PLU ss ne lao ko kako Sa 20 Add Held 5224 IP Phone Onl su p UI A oO 20 Sz TTT TT kEorr JT TTTETTTT E AN 21 Call Forward sursa anna SSR eba aal land 21 Call Forward Remote I m H ere sssssseesessesssennnssesesseseeasnnsssssssessessesasssssssessess 22 Call Forward End COMO su skoro bets Gans lu Ea ko ind shod a iia 23 Call Forward Forced 5224 IP Phone Only sesia dorado rakio 23 Call Porward Oyemde sss a 24 Messaging AVISO Visitado UND TET e kas 24 Messe cng Call DAC ley sazon dE 24 Messaging Cancel Callbacks iii 26 Messaging Cancel AMECA ra 26 USING ADVANCED FEA TURES sss ticas recrear ed 27 Acco nt CODES ij 2 audus Ba A ni pia la pira 27 11 Call Park sss SEN LI EUS SANIGU l 28 CAPI A o a a o a os De VL Vs Oo alse cue 29 CAMPO E A Ge SAS o A ere EL 29 Do NOEDISMib A o a e l o e mu as o asa SAJ 29 Overide mutilaciones Saa vl blas ba vo data ala 30 PARIO ss NN ANNUAL GS UO Ga 30 KRE Palio ks or e a A ee a aah age tas aes 30 Direct Paging Handsfree Answerback Enabled ooonocccinoccc
11. Enter the time in 24 hour format 5 Press the Save softkey To view change and or cancel a pending Reminder 1 Press E SUPERKEY Press the No softkey until Timed Reminder appears Press the Yes softkey p hy Do one of the following e To change the Reminder press the Change softkey enter the new time and press the Save softkey e To cancel the Reminder press the Clear softkey e To exit without canceling the Reminder press Laj SUPERKEY To acknowledge a Reminder when your phone rings once e Press the Confirm softkey Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key To hang up e Press 9 CANCEL To mute your headset microphone e Press the MUTE key The light turns ON To turn mute off and return to the conversation e Press the Y MUTE key The light turns OFF 33 Headset Operation with Feature Control Switch IMPORTANT NOTE Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation If handset operation is required for an extended period of time you should press the Headset feature key to return the telephone to handset mode To enable or disable Headset Operatio
12. MITEL 5212 5224 IP Phone USER GUIDE QA MITEL it s about YOU 3300 ICP 8 0 UR3 Table of Contents ABOUT YOUR PHONE i SK RUST NRO akiro 1 Elements OF our PRONE sss KE SR ele a dea a tiaj 3 Riiio MesSage INdICAlO Ss lencia aO ada 4 Selecting Menu Options icssveacesccesncecesarecesdnevabane vedenensieseveatavnvaca cau E DUAJ Jada Kal aea e kasas 4 Using Your IP Phone in Remote Mode it a aa l a 5 About Feature Access CodeS sss na E E LM A E LNS e 5 For Users on Resilient 3300 ICP SO de 5 5224 IP Phone Line Interface Module espinita daa sea 5 TIPS FOR YOUR COMFORT AND SAFETY esescesscsscessesssesscsssessccsscessossesssessscssecoso 6 Dont cradle the Handset rats 6 Protect our CAN sa KEN LA E ie 6 AQJUSEINEVIEWINS angle s a e le da e AO 6 CUSTOMIZING YOUR 5212 5224 IP PHONE sesscssscsscssscssccsscesscssesssessscssecsscessesss 8 Ringer Control ai ado a a a o I GA TUA NO LS NS NS ul 8 Handset Receiver Volume Control str nad kaa 8 Speaker Vol me A los ad 8 Display Contrast Control au o da 8 Feature KEYS ua dad 9 Language Char ii 9 MAKING AND ANSWERING CALLS oc sesicsstsssscscscosescentensccssooserensesnesspsesonssedsonssvecvonsennsonsesase 1 Make ara dia 11 AMS Wer a call iii A LA oa SV ela 11 Emergency Calls iii lana ip ld ia 11 Phone bd ad al a 12 Reda direitos caritas dlls dios cilindro Mean aseenbens 13 Redial Saved Number sucias 13 A E EE EN OS Da E Oj 14 Speed Call Por o SUNE SA EL 15
13. al the Trunk Answer From Any Station TAFAS code to answer calls ringing the night bell If permitted by system programming you can put your phone into one of two night answer modes Nightl or Night2 To switch your 5212 IP Phone to Night Answer or back to Day service 1 2 Lift the handset Press the Night Answer feature key See Feature Key for instructions on programming a feature key Do one of the following e Press 0 for Day Service e Press for Nightl e Press 2 for Night2 Hang up The Night Answer feature key light flashes slowly for Night1 and rapidly for Night2 The Night Answer feature key light is off for when your phone is in Day service To switch your 5224 IP Phone to Night Answer or Day service or to view which service your 5224 IP Phone is currently in 1 2 3 4 Press YE SUPERKEY Press the No softkey until quot Night Answer appears Press the Yes softkey Do one of the following e To exit without making any changes press Laj SUPERKEY e To change the mode of service press the Change softkey followed by No until the desired alternative appears and then press Yes 40 Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset Release is useful when you encounter a busy or unavailable party To release from an attempted transfer or conference call e Press the Release feature key or the Release s
14. andsfree speaker transmit and receive audio To hang up while using Handsfree operation e Press SPEAKER To turn Mute on during Handsfree operation o Press Y MUTE The Mute key light turns ON To turn Mute off and return to conversation e Press MUTE The Mute key light turns OFF To disable Handsfree operation e Lift the handset To return to Handsfree operation 1 Press SPEAKER 2 Hang up the handset 16 Auto Answer To enable or disable Auto Answer e Press the Auto Answer feature key To enable or disable Auto Answer on a 5224 IP Phone only 1 Press 4 SUPERKEY 2 Press the No softkey until Auto Answer appears 3 Do one of the following e To enable Auto Answer press the TurnOn softkey e To disable Auto Answer press the TurnOff softkey To answer a call when you hear ringback e Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To end a call do one of the following e Ona5224 IP Phone only press the Hang up softkey e Press O CANCEL e Wait for the caller to hang up Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone While Group Listen is active the handsfree microphone in your phone is turned off To allow others in the room to listen to the far end of your call e Press th
15. bers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programming of your 3300 ICP e Emergency Call Routing NOT programmed e Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLES WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key you have programmed If Privacy Mode is enabled and the Line Interface Module key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For 11 more information contact your System Administrator To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number To make an Emergency Call using the Line Interface Module line when the IP connection has failed 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note This procedure
16. d it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level IMPORTANT NOTE FOR HEADSET USERS Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack the jack on the back of the phone Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows e Fora high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches e For a low angle mount hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches CUSTOMIZING YOUR 5212 5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is
17. e the phone must be idle 1 Dial 222 2 Press 3 Enter your Hot Desk User Extension Number 4 Press To log out of Hot Desking 5212 IP Phone the phone must be idle 1 Dial 333 2 Press 3 Press the To log into a Hot Desking 5224 IP Phone the phone must be idle 1 Press the HotDesk softkey 2 Press the Login softkey 3 Enter your Hot Desk User Extension Number 37 4 Press the Okay softkey To log out of Hot Desking 5224 IP Phone the phone must be idle 1 Press the HotDesk softkey 2 Press the Logout softkey 3 Press the Confirm softkey Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout To remotely log out a Hot Desking phone 1 Dial111 2 Dial the Hot Desk User Extension Number that you want to log out Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call e Press
18. e Group Listen feature key To return to a private two way call from Group Listen e Press the Group Listen feature key 17 To change a Group Listen call into a Handsfree call so that others in the room can join the conversation 1 Press SPEAKER 2 Hang up the handset 18 CALL HANDLING Hold To place a call on Hold e Press Do HOLD To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another phone do one of the following e Press the flashing line key e Dial 1 and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call e Press y MUTE The y MUTE light turns ON To turn Mute off and return to the conversation e Press y MUTE The y MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS If your phone switches to the secondary system while your speaker or handset is muted that is while the Mute key is lit the call remains muted until you hang up Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following e To complete the Transfer hang up 19 e To anno
19. e line a prefix e g 9 is not required If your phone s Line Interface Module key has the Privacy option enabled and another phone is on a call using the Line Interface Module line that is the Line Interface Module key is solid orange you cannot access the Line Interface Module line The user of the other phone must first hang up before you can access the Line Interface Module line To determine whether the Privacy option is enabled contact your System Administrator Answer A Call To answer a call using the Line Interface Module line 1 Ze Lift the handset Press the flashing Line Interface Module key ANALOG CALL appears on the display 42 Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service you may use the hookswitch or press E CANCEL to answer a waiting Line Interface Module call When you are on a Line Interface Module call and a waiting Line Interface Module call arrives you will hear a beep Note This feature may not be supported in all regions To answer a waiting Line Interface Module call or to return to the original Line Interface Module call do one of the following e Press and release the hookswitch e Press CANCEL e Press the Line Interface Module key Hold a Call To put a current call on hold to answer an incoming Line Interface Module call e Press the flashing Line Interface Module key The current call is put on hold To s
20. epending on the modes of the operation Phone only and the menu currently displayed Softkeys enable you to easily view and select a variety of features 3 Ring Message Flashes to signal an incoming call and to indicate a message waiting in Indicator your voice mailbox 4 Volume Speaker Provide the following audio control capability and Mute Controls e Dur and DOWN provide volume control for the ringer handset and handsfree speakers SPEAKER enables and disables Handsfree mode A MUTE enables Mute which allows you to temporarily turn your phone s handset headset or handsfree microphone off during a call 5 Fixed Function Give you access to the following phone functions Keys e BS SUPERKEY provides access to menus for your phone s additional features Note When navigating through Superkey menu options press Es CANCEL or La SUPERKEY to back up one menu level e CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input and returns to the previous menu level e 3 5 REDIAL calls the last number dialed e ce HOLD places the current call on hold e S TRANS CONF initiates a call transfer or establishes a three party conference call 6 Keypad 7 Programmable Personal Keys and Designation Card 8 Handsfree Speaker 9 Handset e EI MESSAGE provides access to your voice mailbox and flashes to notify you of messa
21. fferently The keys and most features begin working normally again after you hang up If your phone switches to the secondary system while your speaker or handset is muted that is while the MUTE light is on the call remains muted until you hang up Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete 5224 IP Phone Line Interface Module The Line Interface Module is an optional device that adds an analog phone line POTS capability to your 5224 IP phone only If Emergency Call Routing is not programmed on your 3300 ICP you must use the Line Interface Module to dial emergency calls For more information on emergency number dialing refer to Emergency Calls If you have a Line Interface Module connected to your 5224 IP Phone all programming of the Line Interface Module except the Analog Key is done by the Installer when your phone is installed For more information refer to Using the Line Interface Module elsewhere in this guide Note The 5212 IP Phone does not support the Line Interface Module TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may fin
22. free Answerback Disabled elsewhere in this guide Note By default Handsfree Answerback is turned OFF at your phone If the A MUTE key is OFF when your set is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Phone state before Page To answer the Direct Page arrives Phone is idle and MUTE is 1 Check that MUTE is OFF 2 Listen for the paging party 3 flashing Begin speaking 4 Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset or 1 Check that MUTE is flashing 2 Press MUTE The light turns headset call and MUTE is ON solid and you are now speaking to the paging party and have OFF muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUTED The party paging you receives a busy tone Handsfree Answerback handset headset call OR does not interrupt your call you are on a Handsfree call To end a Handsfree Answerback call e Press either Qi SPEAKER or Q CANCEL Note When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established 31 Direct Paging Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled elsewhere
23. g another phone Off Your phone is idle or you are on a call Selecting Menu Options Because the 5224 IP Phone offers softkeys feature availability and menu options for the 5212 and 5224 IP Phones may differ To select menu items on the display 1 Ona 5224 IP Phone press the softkeys 2 On a 5212 IP Phone press 0 and on the keypad For example if options YES 0 DEFAULT NO appear and you want to select YES press Procedures in this guide show all menu selection options where applicable for example Press the or Yes softkey Procedures in this guide also specify when a menu option is available on only one of the phones for example On a 5224 IP Phone only press the Save softkey Using Your IP Phone in Remote Mode Remote Mode allows the 5212 and 5224 IP Phone to be used in the home or in other locations away from the office For information on how to program your IP Phone for remote operation refer to the Remote IP Phones Guide available at www mitel com About Feature Access Codes Use of some features requires dialing access codes The codes are flexible and may be different than those in this guide Ask your Administrator for a list of codes you should use For Users on Resilient 3300 ICP Systems If during a call you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system The call continues but some of the keys and features on your phone function di
24. ges waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting Use to dial Provides 12 keys that can be programmed as speed call keys feature keys or line appearance keys according to your communication needs Personal keys have status indicators On a 5224 IP Phone the bottom right personal key is always your Prime Line key On the 5212 IP Phone the bottom left personal keys is always your Prime Line key The bottom left personal key 1s always your Prime Line key Write the name speed call feature or line appearance of the Personal keys that you program on the designation card use the side of the card with the textboxes provided Use the slot behind the plastic cover at the bottom of the phone to remove insert the designation card Provides sound for Handsfree calls and background music Use for handset calls If you are in headset or handsfree mode you do not need to use the handset IMPORTANT NOTE FOR HEADSET USERS Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation Ring Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringin
25. in this guide When Handsfree Answerback is disabled on your phone and you receive a Direct Page the Direct Page is indicated by a single burst of tone To answer Direct Page calls when Handsfree Answerback is disabled Phone state before Page To answer the Direct Page indicated by single burst of tone arrives Phone is idle and MUTE is 1 Check that MUTE is ON solid 2 Lift the handset OR press OFF MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or 1 Check that MUTE is flashing 2 Press MUTE The light turns headset call and MUTE is ON solid and and you are now speaking to the paging party and OFF have MUTED your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset and handsfree calls You are on a MUTED The party paging you receives a busy tone Handsfree Answerback handset headset call OR you does not interrupt your call are on a Handsfree call To end a Direct Page call do one of the following e Hang up the handset to end a handset call e Press Qi SPEAKER to end a Handsfree call e Press 9 CANCEL Note When the Handsfree Direct Page call ends the MUTE key light returns to the state 1t was in before the call was established Reminder 5224 IP Phone only To program a Reminder 1 Press E SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 32 4
26. is in addition to the methods described above To make an Emergency Call if Emergency Call Routing is programmed 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent For more information on using the Line Interface Module line refer to Using the Line Interface Module Phonebook To use Phonebook 1 Press aj SUPERKEY 2 Press the Yes softkey when Phonebook appears 3 Enter the name of the desired party as follows e For each letter in the name press the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times e Use the softkey to correct errors 12 e If the next letter in the name is on the same digit key as the previous letter press the gt softkey before proceeding e If required press gt softkey to add a space between the first and last name 4 Press the Lookup softkey e Ifthe system option Phonebook Lookup Default to User Location is enabled for your phone the search is limited to names that share your location otherwise the entire directory is searched e Ifthe system option Phonebook Lookup Display User Location is enabled after the phonebook search function displays the matching name and directory number the user s location is displayed The display alternates between the name number and the location every 2 seconds 5 Ifno match exists edit the origi
27. l the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial 88 3 Do one of the following 35 e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features 1f available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press IS TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code Record a Call This feature uses your voice mail system to record your telephone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a 2 party call e Press the Record Call key See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To control recording on a 5212 IP Phone do one or all of the following e To stop and save a recording press the Record Call feature key e To stop and erase a recording press Q CANCEL To control recordi
28. ll 1 Display the call you want to return 2 Do one of the following e If the call is internal and the caller name is known press or the Call sofkkey For unknown numbers the Call option is not displayed e If the call is external and you normally need to precede external calls with a digit such as 9 it is likely that your system administrator has programmed your system to insert the 9 for you In this case pressing or the Call softkey initiates the call immediately Sometimes the system will be unable to complete the dialing automatically When this happens you can edit the dialed digits manually by pressing or the Clear softkey Use the or Clear softkey to delete the left most digit and then type the digits to insert them When you have the dial string edited to suit your needs press the or Call softkey to dial the number To delete all missed answered or outgoing call logs 1 After selecting the type of logs you wish to delete press or the Delete All softkey 2 Confirm that you do want to delete all items by pressing or the softkey 39 To delete a particular call from the call log With the call log that you want to delete displayed press twice or press the Delete softkey Night Answer Office telephone systems are often placed into Night Answer after regular hours Calls then ring alternate answer points either designated extensions or a night bell You can di
29. n e Press the Headset feature key To answer a call e Press flashing Line Appearance key Quickly press and release the headset s feature control switch To mute the headset microphone e Press and hold the headset s feature control switch To hang up e Press 9 CANCEL or Quickly press and release the headset s feature control switch To disable Headset Operation e Press the Headset feature key 34 Music To turn Music on and off on a 5212 IP Phone when the phone is idle e Press the Music feature key To turn Music on and off on a 5224 IP Phone when the phone is idle 1 Press the 2 SUPERKEY 2 Press the No softkey until Music appears 3 Do one of the following e To turn the music on press the TurnOn softkey e To turn the music off press the TurnOff softkey 4 Press 4 SUPERKEY Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial 37 3 Do one of the following e To page your prime page group press e To page a specific page group dia
30. nal entry or If the system option Phonebook with Location 1s enabled press Retry ALL LOCATIONS is displayed Press Yes to search the entire directory or press No to search for only names that share your location Edit the name and press Lookup 6 If more than one match is found press the Next softkey 7 Do one of the following e To make the call press the Call softkey e To edit the entry press the Retry softkey e To exit press FE SUPERKEY Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press 35 REDIAL Redial Saved Number To save the last number that you manually dialed e Lift the handset and then dial 779 To Redial a saved number e Lift the handset and then dial 65 13 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key 14 To store a Speed Call number 1 Press YE SUPERKEY Press or the No softkey until Personal Keys appears Press or the Yes softkey Press a personal key that isn t a line key Press or the Change softkey On a 5224 IP Phone only press the Yes softkey FES SO se Da he Do one of the following e To entera new number dial the number press De HOLD between digits to create
31. ng on a 5224 IP Phone do one or all of the following e To pause recording press the Pause softkey e To resume recording after pausing press the Resume softkey e To stop a recording without saving it press the Erase softkey or Q CANCEL e To stop and save a recording press the Save softkey 36 Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking Note All Hot Desking profiles have 13 programmable keys If you log into a phone that has a fewer number of keys the extra ones are hidden Only the use of the extra keys is lost not the features assigned to them To log into a Hot Desking 5212 IP Phon
32. noncccnoncccnoncnonnncnononcconancncnnancnonnos 30 Direct Paging Handsfree Answerback Disabled oooonocccinocicinocaconocanonaccnonocononanonnancnconnncnonnss 32 Reminder 5224 TP Phone only merindad ska ninas onda gi sensata 32 A A O 33 Headset Operation with Feature Control SwitCh ooonnncccinocononocononcccnnnnnonnnnnconnncnnnnnnnonnnnnnnnos 34 A A TIS Mo Bot tac Ta 35 Group Paging Meet Me ADS ONO 35 Trink Flash inci eu Ba arkan ado baa SER Leda aal ld aro dad 36 Record a alli a mas E muma fo o l mn a KO UN SS NM ss 36 Hot Deia 37 Hot Desk Remote Lo O o 38 A E EET A A E EE A E E EE E BI 38 Call Hist us it dr 39 NIE ad Ma 40 A A 41 Mobile Extensions cs dl OJ 41 USING THE LINE INTERFACE MODULE 5224 IP PHONE ONLY esesseseesses 42 LINE INTERFACE MODULE MODE cios 42 ili FAILOVER MODE EMERGENCY CAIUS cua iv ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full feature dual port dual mode telephones that provide voice communication over an IP network Each features a back lit liquid crystal display LCD screen display assisted access to features on hook dialing and off hook voice announce with handsfree answerback and a large ring message indicator The 5212 IP Phone offers 12 programmable keys and the 5224 IP Phone offers 24 programmable keys for one touch feature access Both phones provide ten fixed feature keys for convenient access to features such as Conferencing Redial and man
33. o be forwarded by the destination number 1 Lift the handset 2 Dial 573 3 Hangup Call Forward Forced 5224 IP Phone only To force an incoming call to be forwarded e Press the Forward softkey 23 Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts Select from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 1 Press E SUPERKEY 2 Ifnecessary press the or the No softkey until Advisory Msgs appears 3 Press or the Yes softkey when Advisory Msgs appears 4 Press f or the Next softkey until the desired message appears 5 Press or the TurnOn softkey To turn Messaging Advisory off 1 Press E SUPERKEY 2 If necessary press the or the No softkey until Advisory Msgs appears 3 Press or the Yes softkey when Advisory Msgs appears 4 Press or the TurnOff softkey Messaging Callback To leave a Callback Message when you hear busy or ringback tone e Press EJ MESSAGE or on a 5224 IP Phone only press the Callback softkey To respond to a message waiting condition on your 5212 IP Phone 1 Press EI MESSAGE 2 Ifa password is required dial your passw
34. oftkey Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN connected phone your cell phone for example Calls arriving at the desk phone ring the cell phone simultaneously until one or the other is answered or if unanswered are forwarded to voice mail For information about configuring Mobile Extension on your Mitel IP device refer to the Mobile Extension Quick Reference Guide available at www mitel com or contact your Administrator 41 USING THE LINE INTERFACE MODULE 5224 IP PHONE ONLY 5224 IP Phones support the Mitel Line Interface Module The Line Interface Module allows you to make and receive calls over an analog line referred to as the Line Interface Module line connected to your phone and operates in either of the following two modes as determined by your System Administrator Line Interface Module mode your phone allows you to use the Line Interface Module line at any time Failover Mode you can use the Line Interface Module line only when the IP connection has failed Note Handsfree and on hook dialing are not supported on the Line Interface Module line LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line 1 Lift the handset Press the Line Interface Module key ANALOG CALL appears on the display Dial the number to make the call When making external calls over the Line Interface Modul
35. ord 24 3 Do one or all of the following e To call the message sender press e To erase the message press To respond to a message waiting condition on your 5224 IP Phone 1 2 Press EJ MESSAGE If a password is required dial your password and press the Enter softkey if available Press the Yes softkey and do one or all of the following e To display the time the message was sent press the More softkey e To display the number of the caller press the More softkey twice e To call the message sender press the Call softkey e To delete the message press the Erase softkey e To view the next message press EJ MESSAGE On a 5224 IP Phone only you can check for messages from a remote station oe o apo Pe LO 1 Press FE SUPERKEY Press the No softkey until Remote Msging appears Press the Yes softkey Dial your extension number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey On a 5224 IP Phone only you can set change or clear a password up to 7 digits not including 0 p Dr abo Press E SUPERKEY Press the No softkey until Set Password appears Press the Yes softkey Do one of the following 25 8 9 e To enter a new password enter your password e To change or clear your password enter your current password Press the Enter softkey changing or clearing your
36. rea Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key If Privacy Mode is enabled and the Line Interface Module key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator You can make an Emergency Call to your Local Emergency Service using the Line Interface Module line when the IP connection has failed To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key 3 Dial your Local Emergency Number ANALOG CALL appears on the display 44 Trademark of Mitel Networks Corporation O Copyright 2008 Mitel Networks Corporation All rights reserved
37. ringing e Press UP or B down To adjust the Ringer Pitch while the set is idle 1 Press E SUPERKEY 2 Press or the No softkey until Ringer Adjust appears 3 Press or the Yes softkey twice 4 Press UP or DOWN 5 Press WEY SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press UP or DOWN Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music e Press LP or DOWN Display Contrast Control To adjust the Display Contrast while your set is idle e Press UP or D DOWN Feature Keys You can use Laj SUPERKEY on your phone or the Desktop Tool to program the personal keys as feature keys The Desktop Tool is a browser based interface that makes programming quick and easy For more information on using the Desktop Tool please contact your System Administrator NOTE You can only use the Laj key on the 5212 IP Phone to program Speed Call keys See Speed Call Keys for details To program some features to a personal key you must dial a feature access code A list of access codes is provided elsewhere in this guide however the codes are flexible and may be different than those in this guide Ask your Administrator for a list of codes you can use To display information about a key 1 Press 4 SUPERKEY 2 Press a personal key that isn t a line key
38. unce the Transfer wait for an answer consult and hang up e To cancel the Transfer press E CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press IS TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press S TRANS CONF To leave a Conference e Hang up or press ES CANCEL Conference Split To Split a Conference and speak privately with the original party on a 5212 IP Phone only 1 Press S TRANS CONE 2 Dial 41 To Split a Conference and speak privately with the original party on a 5224 IP Phone only e Press the Split softkey Add Held 5224 IP Phone only To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key 20 To add a call on Hold to an existing conversation or conference 1 Press the AddHeld softkey 2 Press the flashing line key Swap To call another party when you are in an established two party call 1 Press S TRANS CONE 2 Dial the number To alternate between the two parties e Press the Swap Trade feature key or the Trade softkey Call Forward Call Forward lets you redirect incoming calls to an
39. witch between the current call and the held call when one of the calls is using the Line Interface Module line do one of the following e If your current call is using the Line Interface Module line press the flashing Line key of the held call The Line Interface Module call is automatically put on hold e If your current call is using an IP line press the flashing Line Interface Module key The IP line is automatically put on hold End a Call To end a current call when an incoming Line Interface Module call arrives e Press O CANCEL and then press the flashing Line Interface Module key The current call ends and you are connected to the caller on the Line Interface Module line To end the current Line Interface Module call when an incoming call arrives e Press E CANCEL The current Line Interface Module call ends and you are connected to the new caller 43 FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure 1 Lift the handset IP FAIL ANALOG CALL appears on the display 2 Dial the number to make the call Answer A Call To answer a call using the Line Interface Module line during an IP connection failure e Lift the handset IP FAIL ANALOG CALL appears on the display and the call is answered EMERGENCY CALLS WARNING FOR EMERGENCY NUMBER DIALING Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your a
40. y customizable user settings The 5212 and 5224 IP Phones support Mitel Call Control MiNet protocols and session initiated protocols SIP The 5224 IP Phone also supports modules such as the Line Interface Module 5310 IP Conference Unit and the 12 and 48 Buttom Programmable Key Modules The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone The personal key on the bottom left is always your Prime Line the remaining personal keys can be programmed as e Feature keys for example Swap You can program feature keys from your phone or using the Desktop Tool Your administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone or using the Desktop Tool e Line Appearances Only the administrator can program line appearances Note For more information on the Desktop Tool talk to your system administrator The 5212 IP Phone The 5224 IP Phone Elements of Your Phone Feature Function 1 Display Provides a two line 20 character liquid crystal display LCD viewing area that assists you in selecting and using phone features accessing your voice mall and identifying callers When you are using the Superkey menu interface prompts and feature information appear on the display screen For information on selecting menu options with or without softkeys see Selecting Menu Options elsewhere in this guide 2 Softkeys 5224 IP Context sensitive keys change d
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