Multitech Modem MT9234ZBA-USB User's Manual
Contents
1. 39 RoHS Multi Tech Systems Inc TS HS Wh KR i BRR PB Hg cD CR6 PBB PBDE O O o O o O FB SE ae X o 0 0 O O X o o 0 o O o o o O o O 5 5 P J gt IC o O o o o O o o o 0 o O X O o o o o o O o o o o O O 0 0 0 O O o o 0 o O 0 O o 0 o O O O o O o O LED o O o o o O o O o O o O CD 0 o o o o O o O o o o O O o o O o o X SJ Txxx 2006 O Multi Tech Systems Inc MT9234ZBA USB User Guide 35 Appendix D Installing with Linux Your Multi Tech modem supports Linux 2 4 kernel versions 2 4 28 and above 2 6 k2. 20 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem 7 The final Windows Logo Testing pane may appear depending on operating system settings Hardware Installation The software you are installing for this hardware MultiTech Systems MT92342B4 USB has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation Click Continue Anyway 8 The Please wait while the wizard installs the software pane appears Found New Hardware Wizard Please wait while the wizard installs the software 3 MultiTech Systems MT9234ZB4 USB Multi Tech Systems Inc MT9234ZBA USB User Guide 21 Chapter 2 Installing the Modem 9 The Completing the Found New Hardware Wizard pane appears Click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for 3 MultiTech Systems MT9234ZB4 USB Click Finish to close the wizard With the modem inf file successfully installed the entire software installation procedure for the MultiModem pro
3. MultiModem ZBA MT9234ZBA USB User Guide Multi lech Systems MultiModem ZBA User Guide MT934ZBA USB S000419E Revision E Copyright All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Copyright 2011 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s website for current versions of our product documentation Record of Revisions Revision Date Description C 12 15 08 Updated Windows Drivers and added Windows Server 2008 Support 05 14 09 Added web link for warranty information D 09 29 09 Updated FCC statement and EMC Added information on when the power LED comes on Added Thailand approval E 09 01 2011 Removed references to product CD Trademarks MultiModem Multi Tech and the Multi Tech logo are registered trademarks of Multi Tech Systems Inc Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Other trademarks and trade names
4. far MultiTech Systems MT9234ZBA USB 4 Click Close Driver installation is complete After installation is complete test the operation of your new MultiModem product by registering it To do so go to the following website and follow the on line instructions http www multitech com register Multi Tech Systems Inc MT9234ZBA USB User Guide 13 Chapter 2 Installing the Modem Installing the Modem Driver in Windows Server 2008 XP 2003 This installation assumes a Windows Server 2008 XP or 2003 operating system Installing the Serial Port 1 2 Connect the USB cable between the MultiModem and the PC The operating system starts a wizard that steps you through the installation From this pane select Yes this time only Click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission fle Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device No not this time Click Next to continue This wizard helps you install software for TUSB3410 Serial Port If your hardware came with an installation CD SEP or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommend
5. running kernel make oldconfig for Red Hat OR make cloneconfig for SUSE For other distributions these same commands might work or you might need to find a config file in boot or in a configs directory copy it to config and run make oldconfig 4 make dep Create the dependency and version files If you have built your own kernel the kernel sources are already be installed and prepared If you are using a kernel that came with a Linux distribution it can sometimes be difficult to get the kernel sources correctly installed and prepared since each Linux distribution handles kernel sources slightly differently For example if you get errors about the wrong kernel version you may have installed the wrong kernel sources or you may need to edit the kernel version in the top level Makefile of the kernel sources If you get compilation errors perhaps you forgot to run make oldconfig and make dep If you have difficulties look carefully at the error messages when installing the TGZ or RPM packages those messages should give you an indication of just what the error is Multi Tech Systems Inc MT9234ZBA USB User Guide 37 Appendix D Installing with Linux Building and Installing the TI USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages otherwise follow the next step on installing from a TGZ package You need the TI USB source RPM package for this s
6. Windows detects that the new modem is present 8 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem Installing the Driver for the TUSB3410 Serial Port 1 The Found New Hardware wizard panel appears indicating that Windows needs to install driver software for your TUSB3410 Serial Port Windows needs to install driver software for your TUSB3410 Serial Port Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device gt Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install driver software Click on Locate and install driver software recommended Windows guides you through the process of installing driver software for your device 2 The next pane appears Select I don t have the disc Show me other options Windows may prompt you to search online but this is not necessary QJ L Found New Hardware TUSB3410 Serial Port Insert the disc that came with your TUSB3410 Serial Port If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software gt Idon t have the disc Show me other options Multi Tech Systems Inc MT9234ZBA USB User Guide 9 Chapter 2 Installing the Mo
7. Data The TD LED flashes when the modem is transmitting data to another modem Receive Data The RD LED flashes when the modem is receiving data from another modem Carrier Detect The CD LED lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken Off Hook The OH LED lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR LED lights when a communications program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communications program disconnects When it goes off a connected modem also disconnects 98 880 Power The PWR led lights when the system is applying power to the modem Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the Internet and Web via your modem you must establish a dial up account with an Internet service provider ISP To locate an ISP near you look in a local directory or computer publication Your ISP should provide you with the following information e User name also called user ID e Password e Access number the number you call to connect to the server e Host name and or domain name e Domain Name Server DNS server address If b
8. as dev ttyUSBO then next as dev ttyUSB1 and so on These device names are shared with other USB serial devices If TI USB devices had been in use before installing the new TI USB driver old versions of the drivers can still be loaded You must unload these old versions before the newly installed driver is used To unload old drivers and load new driver 1 Reboot or 2 Close all open TI USB serial ports 3 Disconnect the TI USB serial devices 4 Unload the old TI USB serial driver with the command rmmod ti_usb_3410 5052 5 Reconnect the TI USB serial devices and the new driver is loaded Uninstalling the TI USB Driver for 2 6 kernel versions If you installed the TI USB RPM package you can uninstall it by logging in as root and running the command rpm e ti_usb_2 6 X Y Z If you installed the TI USB TGZ package you can uninstall it by logging in as root and using these commands Command Explanation cd ti_usb_2 6 X Y Provide a full or relative path to the unpacked source file directory make uninstall 44 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix D Installing with Linux Installing the Modem on Computers Using the Linux 2 6 20 Kernel Installation Overview This procedure applies to Linux 2 6 kernel versions 2 6 11 through 2 6 20 and higher This tgz package contains a patch for the Linux kernel version 2 6 20 and later to add support for Multi Tech modems The patch
9. es 36 Installing the Modem on Computers Running the Linux 2 4 Kernel uuusssssssnssssnnnnnnnnnnsnsnnnnnnnnnnnnnensnnnnnssnnnnnnnsennnnnnn 36 Installing the Modem on Computers Using the Linux 2 6 Kernel ee 41 Installing the Modem on Computers Using the Linux 2 6 20 Kernel ee 45 Appendix E ASCllEonversion un na A TE 47 ASCIICONVEFSION Chart a a 47 IO 48 4 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 1 Product Overview and Specifications Congratulations on your purchase of the MultiModem ZBA USB modem Your MultiModem product data fax modem supports remote configuration and dial up connections It offers V 34 33 6K fax and Error Correction Mode that reduces fax transmission time by more than half when compared to traditional fax modems In addition they are globally approved for use in many countries around the world This means one model can ship virtually anywhere This manual helps you install configure test and use your modem Check Multi Tech s website for current versions of product documentation Features Overview Your modem includes the following features e V 92 56K download speeds and 48K upload speeds when connecting with V 92 servers e V 44 compression improves data throughput rates e Class 1 0 and Class 2 1 faxing at speeds to V 34 33 6K bps Super G3 e Error Correction Mode ECM provides fast and reliable fax transmissions e Windows Plug and Play operation e Linux c
10. mentioned in this publication belong to their respective owners Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 222 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 7082106 7082141 7092406 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Telephone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Contacting Multi Tech Support In order to better serve our customers manage support requests and shorten resolution times we have created the online web portal allowing you to submit questions regarding Multi Tech products directly to our technical support team Get answers to your most complex questions ranging from implementation troubleshooting product configuration firmware upgrades and much more To create an account and submit a Support Case on the Portal visit support multitech com Online Web Portal support multitech com The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions
11. 4713 M5 E Ren 0 3B Modular Jack USOC RJ11 Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 763 785 3500 Fax 763 785 9874 Multi Tech Systems Inc MT9234ZBA USB User Guide 31 Appendix A Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following condition
12. Copy ti_usb_3410 5052 to etc hotplug usb ti_usb_ 3410 5052 Be sure the script is owned by root root and has permissions r xr xr x If the device configuration is not being set properly you might need a slightly different hotplug script depending on your Linux distribution If this does not work remove etc hotplug usb ti_usb_3410_5052 and instead copy etc ti_usb ti_usb_3410_5052 hotplug into etc hotplug d usb Some distribution have deprecated hotplug scripts If this is the case you most likely need a udev rule to perform this function Installing udev Rules The ti_usb_3410 5052 driver needs a udev rule to work correctly This udev rule is used to change the device configuration Copy 25_ti_usb_3410 5052 rule to etc udev rules d Be sure the rule is owned by root root and has permissions r Xr Xr X If the device configuration is not being set properly you might need a slightly different udev rule depending on your Linux distribution Note This is only needed if firmware is not built into the driver Multi Tech Systems Inc MT9234ZBA USB User Guide 45 Appendix D Installing with Linux Installing the Firmware Images Copy ti_mts_fw_cdma ti_mts_fw_edge ti_mts_fw_gsm ti_mts_fw_MULTIMODEM PRODUCT and ti_mts_fw_mt9234zbausb to usr lib hotplug firmware or lib firmware depending on your distribution Be sure the files are owned by root root and have permissions r r r Loading the TI USB 3410 5052 Driver T
13. Indicators 0 29 WAITanly nennen ee 32 line connection u a alas 8 Waste Electrical and Electronic Equipment WEEE Linux 2 4 installation Statement A E EO 35 2 4 28 and above CR 37 WEEE directive une OE EPES ER 35 Linux 2 6 installation Windows Server 2008 XP or 2003 operating system 15 2 6 11 through 2 6 20 and higher 46 Windows XP amp 2003 and the Modem Driver 23 2 6 8 through 2 6 10 2er 42 Linux Drivers aka 9 48 Multi Tech Systems Inc MT9234ZBA USB User Guide
14. ave data and fax communication applications open at the same time but they cannot use the same modem at the same time 30 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix A Regulatory Compliance FCC Part 68 Telecom 1 10 11 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company If this equipment caus
15. ce with the following European Community Directives e Council Directive 2004 108 EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility and e Council Directive 2006 95 EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity Thailand Approval Translation in Thai This telecom device and equipment is conform to technical standard no or This telecom device and equipment is conform to requirement to NTC r azaylnsauuiauuavaulasad HANURAAA IAIMUNIASIUMIMNARA an 2 or r esau lnsauuiauuavauasad Aannsanndaymadarnmunaas ANY South African Notice This modem must be used in conjunction with an approved surge protection device Multi Tech Systems Inc MT9234ZBA USB User Guide 33 Appendix B Waste Electrical and Electronic Equipment July 2005 The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the product
16. dem 3 Inthe next pane click Browse my computer for driver software advanced Windows couldn t find driver software for your device gt Check for a solution Windows will check to see if there are steps you can take to get your device working gt Browse my computer for driver software advanced Locate and install driver software manually Browse for driver software on your computer Search for driver software in this location Include subfolders 10 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem 5 Inthe dialog box that appears navigate to the area where you stored the drivers you downloaded from the Multi Tech website Click OK Then click Next Browse for driver software on your computer Search for driver software in this location F Include subfolders 6 The Would you like to install this device software pane appears Click Install Would you like to install this device software Name Texas Instruments Inc Ports COM amp LPT a Publisher Multi Tech Systems Incorporated Always trust software from Multi Tech Systems Incorporated You should only install driver software from publishers you trust How can I decide which device software is safe to install 7 The Installing driver software pane appears showing the installation s progress Installing driver software E Multi Tec
17. disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer and the telephone jack Multi Tech Systems Inc MT9234ZBA USB User Guide 29 Chapter 5 Troubleshooting e You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again e Ifyou were online with an online service it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again Modem Cannot Connect When Answering e Autoanswer might be disabled Turn on autoanswer in your data communications program or send the command ATSO 1 ATSO 2 if you have Caller ID service to make sure your modem in terminal mode Modem Doesn t Work with Caller ID e Caller ID information is transmitted between the first and second rings so if autoanswer is turned off SO 0 or if the modem is set to answer after only one ring SO 1 the modem does not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring SO 2 e Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at the Same Time e Communications devices can be accessed by only one application at a time In Windows 2003 and higher you can h
18. duct is complete After installation is complete test the operation of your new MultiModem product by registering it To do so got to the following URL and follow the on line instructions http www multitech com register 22 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem Configuring the Country Where Modem is Used Different countries have different requirements for how modems must function Therefore before you use your modem configure it to match the defaults of the country in which you are using it You can use one of two configuration methods e Using the Global Wizard to Configure Your Modem e Using AT Commands to Configure Your Modem Using the Global Wizard to Configure Your Modem The Global Wizard helps you configure the modem for a specific country It is recommended you run the Global Wizard configuration utility on computers running Windows Server 2008 Vista XP and 2003 1 Download the Global Wizard from the Multi Tech website To install the Global Wizard double click the file you downloaded In the dialog box that appears click Run An Installation Wizard steps you through installation of the utility ma p N After you install the Global Wizard start it by going to the Windows Start button select All Programs then Global Wizard 6 The Global Wizard dialog box appears Click Next 7 The Global Wizard searches for your modem and identifies it Click Nex
19. e You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem
20. e If you hear a dial tone your modem might be installed behind a company phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which causes the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy Try again later or it might indicate that you failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix for example ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was mad
21. ed Install from a list or specific location Advanced Click Next to continue ek Select Install from a list or specific location Advanced Click Next 14 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem 4 The Please choose your search and installation options appears Select the Search for the best driver in these locations radio button Found New Hardware Wizard Please choose your search and installation options nn Y Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed C Search removable media floppy CD ROM Include this location in the search Es Dont search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Click Browse 5 Browse to the area where you placed the drivers that you downloaded from the Multi Tech website Click Next Found New Hardware Wizard Please choose your search and installation options ae Y Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media fl
22. ems sssssccsccssssssssssseeeccccnssssssscesscccccnsssssssessccccaccasssssessceecaaaassssseeses 26 Remote Configuration Overview 26 Setting Up Modems for Remote Configuration 26 Chapter 5 Troubleshooting sm 28 None ofitheilndieators Lieht u usa innen 28 Modem Does Not Respond to Commands 0 28 Modem Dials But Cannot Connect lien RR 28 Modem Disconnects While OnliNe i ee ne 29 Modem Cannot Connect When ANSWONIN Bis i ensieciiicenncestcesvexevessecdennassccztecacdoonucssscerteceusenuedscndewonadeesetcsidectonvsdexceenentssenss 30 Modem Doesn t Work with Callen De i 30 Fax and Data Software Can t Run at the Same TiMe 0008000 30 Appendix A Regulatory Compliance 00 31 FCC Part 68 Telecon sm nennen mine 31 PCC Part U5 2 S E E gay asevenedsonued acnstvagedsonucdeaseteauds E E 32 Canadian Limitations Notice re ern 32 Industry Canad a nee 33 International Modem Restrictions ues nn een een ke nimm nen 33 EMC Safety and R amp TTE Directive nn a E deans sseeceeccusouaydaesvecsdessbesvedeeanceosve 33 Thailand Approval 5 bands sancevennceenuswaxnsdvnedommucesacsssesesen EE A EN REER 33 Multi Tech Systems Inc MT9234ZBA USB User Guide 3 Contents SouthAfrican NOTICE om 33 Appendix B Waste Electrical and Electronic Equipment 34 Appendix C C ROHS HT TS Substance Concentration scsssssssssesceesesssssceceecceescessssecneeceeaceeseennaneeceseceeseesees 35 Appendix D lnstalling with Linux
23. en plugging it back in e Try rebooting the computer e The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away the first modem is possibly defective Call Technical Support for assistance Modem Dials But Cannot Connect There can be several reasons the modem fails to make a connection Possibilities include e Lack of a physical connection to the telephone line e Wrong dial tone e Busy signal e Wrong number 28 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 5 Troubleshooting No modem at the other end A faulty modem computer or software at the other end Incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled enter ATV1X4 and press ENTER while in terminal mode or include V1X4 in the modem s initialization string When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial ton
24. ernel versions 2 6 8 through 2 6 10 and with a special patch Linux kernel versions 2 6 11 through 2 6 20 4 There are three separate installation procedures for these ranges of kernel versions When installation is complete you must use AT commands to configure the modem for the country in which it is operating Installing the Modem on Computers Running the Linux 2 4 Kernel Installation Overview This procedure applies to Linux 2 4 kernel versions 2 4 28 and above These tgz and source RPM packages ti_usb 1 2 tgz and ti_usb 1 2 1 src rpm contain a device driver for your Multi Tech modem s TI USB 3410 processor in the Linux 2 4 kernels This package is designed for these hardware platforms a standard PC with i486 Pentium or compatible CPUs 32 bit x86 This package has been tested on these Linux distributions e Red Hat 8 0 e Red Hat 9 0 e SUSE Linux Standard Server 8 0 Most likely this package works on many other Linux distributions based on the 2 4 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel and there is a small chance that these changes might be incompatible with this package This package does not work in the Linux 2 6 kernels Separate packages of the TI USB 3410 5052 driver are available for the Linux 2 6 kernels These packages are available from http www brimson com downloads The tgz package is named ti_usb X Y tgz and the source RPM pac
25. es as described above You may need to remove the RPM package with rpm e ti_usb_2 6 X Y Z or remove RPM temporary files Red Hat stores RPM temporary files in var tmp and usr src redhat BUILD other distributions may store them in other places Multi Tech Systems Inc MT9234ZBA USB User Guide 43 Appendix D Installing with Linux Building and Installing the TI USB Driver from the TGZ Package Follow this step if your distribution does not support RPM packages otherwise follow the previous step on installing from an RPM package You need the TI USB 3410 5052 tgz package for this step The Introduction section above describes where to find the latest TI USB 3410 5052 tgz package Log in as root and do the following Command Explanation 1 tar xvzf ti_usb_2 6 X Y tgz Un package the files 2 cd ti_usb_2 6 X Y 3 configure Configure the package for your distribution and kernel 4 make install Build and install the ti_usb_3410_ 5052 driver If there are problems you may need to go back to install and prepare the kernel sources as described above Loading the TI USB 3410 5052 Driver The ti_usb_3410 5052 driver should be automatically loaded when you plug in the TI USB 3410 5052 devices provided your device uses the default vendor and product ids If it does not see the section of the Release Notes file VENDOR and PRODUCT IDS The first TI USB 3410 5052 device plugged in appears
26. es harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines If so required this equipment is hearing aid compatible This product is labeled with the following information Manufacturer MultiTech Systems Inc Trade Name MultiModem ZBA Model Number MT9234ZBA USB FCC Registration Number AU7USA 2
27. esides the Web you use the Internet for e mail and newsgroups your ISP should also provide you with the following information e E mail or POP mail address e POP server address e Mail or SMTP address e News or NNT server address 24 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 3 Operating the Modem Setting up a Remote Node Client Program Before you can connect to the Internet you must set up a remote node client program on your computer Windows XP uses HyperTerminal to establish your connection to the ISP s server which is the shared computer that manages calls from clients your computer to the Internet Most if not all Windows browsers can automatically open this connection For instructions on how to set up this connection consult your ISP or your operating system s online help or printed documentation Many ISPs include with their service a program that installs and configures this connection automatically for you Multi Tech Systems Inc MT9234ZBA USB User Guide 25 Chapter 4 Remotely Configuring Modems Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MultiModem product for maintenance or troubleshooting as if you were on site Remote Configuration Overview The following steps are valid regardless of whether the connec
28. esignated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate 32 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix A Regulatory Compliance Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant CE EMC Safety and R amp TTE Directive The CE mark is affixed to this product to confirm complian
29. for all Multi Tech products Visit our support area on the website for other support services Knowledge Base and Support Services www multitech com en US SUPPORT Technical Support Business Hours M F 9am to 5pm CST Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Warranty To read the warranty statement for your product please visit http www multitech com en_US COMPANY Policies warranty 2 Multi Tech Systems Inc MT9234ZBA USB User Guide Contents Chapter 1 Product Overview and Specifications cccesssssscseccssscesssssceeceesessssssceeeecsesessssssseaeeesesessssssceeeeenes 5 Features Overview naar aa es aoaaa aa a ooa NO aSa KaSS 5 Universal Serial Bus USB a 5 Package Contente oane a E E a e O OEE a ra E Eeee Na 6 AT Commands Info ner rl decneuch seaubecauacceudesedueacalacnsueevadunasdieceeddeseducedsdeicedevsdeeataduescdeed 6 Technical SpeciicAatiONS i a 6 Chapter 2 Installing the Modem sn 7 Safety Warning TelecoOmMm ni iina ee a a iE EAEE OE EREE 7 Connecting the Modem to the Computers a 7 Installing the MOdeM Drivers a 8 Windows Driver Installation Overview eigenen 8 Configuring the Country Where Modem is Used v0 23 Chapter 3 Operating the Modem 00 24 Front barrel ti 24 Connecting TO the ntemmet i a ki aake ea 24 Chapter 4 Remotely Configuring Mod
30. h Systems Inc MT9234ZBA USB User Guide 11 Chapter 2 Installing the Modem 8 A wizard pane appears to tell you that the software is now successfully installed Click Close The software for this device has been successfully installed Windows has finished installing the driver software for this device MT9234ZBA USB Multimodem The hardware you installed will not work until you restart your computer Installing the Modem Driver To install the modem driver 1 The Found New Hardware wizard opens Insert the disc that came with your MultiTech Systems MT9234ZBA USB If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software gt Idon t have the disc Show me other options Select don t have the disc Show me other options Click Next 12 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem 2 Inthe next pane that appears click Install Would you like to install this device software Name MultiTech Systems Modems Publisher Multi Tech Systems Incorporated Always trust software from Multi Tech Systems Incorporated You should only install driver software from publishers you trust How can I decide which device are is safe to install The software for this device has been successfully installed Windows has finished installing the driver software for this device
31. he ti_usb_3410_ 5052 driver should be automatically loaded when you plug in the TI USB 3410 5052 devices provided your device uses the default vendor and product ids If it does not see the section of the Release Notes file VENDOR and PRODUCT IDS The first TI USB 3410 5052 device plugged in appears as dev ttyUSBO then next as dev ttyUSB1 and so on These device names are shared with other USB serial devices If TI USB devices had been in use before installing the new TI USB driver old versions of the drivers can still be loaded You must unload these old versions before the newly installed driver is used The simplest way to unload the old drivers and load the new is to reboot Alternatively you can close all open TI USB serial ports disconnect the TI USB serial devices and then unload the old TI USB serial driver with the command rmmod ti_usb_3410_5052 Then reconnect the TI USB serial devices and the new driver is loaded Uninstalling the TI USB Driver for 2 6 kernel versions If you installed the TI USB RPM package you can uninstall it by logging in as root and running the command rpm e ti_usb_2 6 X Y Z If you installed the TI USB TGZ package you can uninstall it by logging in as root and running the following commands Command Explanation cd ti_usb_2 6 X Y Provide a full or relative path to the unpacked source file directory make uninstall 46 Multi Tech Systems Inc MT9234ZBA USB User G
32. ion CDs or other media Multi Tech Systems Inc MT9234ZBA USB User Guide 41 Appendix D Installing with Linux Preparing the Kernel Sources This step may or may not be necessary depending on how your Linux distribution installs the kernel sources Log in as root and do the following Command Explanation 1 cd usr src linux lt version gt Change to the source directory 2 make mrproper Clean up any old files 3 Use either of these commands Make a configuration file to match your running kernel make oldconfig for Red Hat OR make cloneconfig for SUSE For other distributions these same commands might work or you might need to find a config file in boot or in a configs directory copy it to config and run make oldconfig 4 make prepare To prepare the kernel sources for your machine If you built your own kernel the kernel sources are already be installed and prepared If you are using a kernel that came with a Linux distribution it can sometimes be difficult to get the kernel sources correctly installed and prepared since each Linux distribution handles kernel sources slightly differently For example if you get errors about the wrong kernel version you may have installed the wrong kernel sources or you may need to edit the kernel version in the top level Makefile of the kernel sources If you get errors about a missing usb serial h you may only have the kernel headers in
33. kage is named ti_usb X Y Z src rpm where X Y Z is the version number See www brimson com downloads README for a description of the packages available If you have questions or problems with this package please contact Texas Instruments technical support or Brimson technical support 36 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix D Installing with Linux Installing Kernel Sources To build the TI USB driver you must have the matching kernel sources for your kernel To verify that you have matching kernel sources 1 Run uname r to get the version of the running kernel 2 Check for the directory usr src linux lt version gt lib modules lt version gt source lib modules lt version gt build or usr src linux lt stripped_version gt where stripped_version has the extra version information removed 3 Inthese directories look for the files include linux autoconf h and config If you do not find the correct kernel source directory you must find and install the kernel sources from your distribution CDs or other media Preparing Kernel Sources This step may or may not be necessary depending on how your Linux distribution installs the kernel sources Log in as root and do the following Command Explanation 1 cd usr src linux lt version gt Change to the source directory 2 make mrproper Clean up any old files 3 Use either of these commands Make a configuration file to match your
34. lephone in the vicinity of a gas leak e This product must be disconnected from the telephone network interface when servicing Connecting the Modem to the Computer Placing the modem in a convenient location connect it to your computer s USB port to the telephone line and optionally to your telephone Oooo n000 SG roo p00onngg i Connecting the USB Cable Plug one end of the USB cable into the USB connector on the modem and the other end into a USB port connector on your computer Multi Tech Systems Inc MT9234ZBA USB User Guide 7 Chapter 2 Installing the Modem Connecting the Phone Line Plug one end of the phone cable into the modem s LINE jack and the other end into a phone line wall jack Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Note The Federal Communications Commission FCC and Industry Canada impose certain restrictions on equipment connected to public telephone systems See Appendix A for more information Connecting a Telephone For voice only calls you can optionally plug a telephone into the modem s PHONE jack Installing the Modem Driver Installation Overview Compatibility This MultiModem is compatible with Windows Operating Systems Vista XP 2003 2008 and Linux Windows Drivers The MultiModem product driver must be installed in your co
35. loppy CD ROM Include this location in the search E Drivers Windows_Drivers P32 Y Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Select the radio button Search for the best driver in these locations and then select Include this location in the search Multi Tech Systems Inc MT9234ZBA USB User Guide 19 Chapter 2 Installing the Modem 4 Click Browse then navigate to the area where you placed the driver files that you downloaded from the Multi Tech website Click OK 5 The Please wait while the wizard searches for the MT9234ZBA USB pane appears Found New Hardware Wizard Please wait while the wizard searches oy MultiTech Systems MT9234ZB4 USB Cancel 6 In some cases the following wizard pane can appear If so select the desired driver Found New Hardware Wizard Please select the best match for your hardware from the list below Sn I 3 MultiTech Systems MT9234ZB4 USB Description Version Manufacturer Loc A MultiTech Systems MT9234ZB4 USB 512127 MultiTech Systems MultiTech Systems MT9234ZB4 USB MultiTech Systems MultiTech Systems MT9234ZB4 USB 5 12 12 7 MultiTech Systems MultiTech Systems MT9234ZBA USB 5 12 12 7 MultiTech Systems Ba This driver is not digitally signed Tell me why driver signing is important
36. mputer s program directory You can download the Windows drivers from the Multi Tech website A complete set of drivers for each operating system is organized into Vista and XP with either 32 bit or 64 bit processor Most users select either the 32 bit Vista or 32 bit XP drivers Windows 2003 also use the XP drivers Server users can select either 32 bit or 64 bit depending on their application For server users to determine whether they have a 32 bit or 64 bit operating system go to Start All Programs Accessories System Tools Computer and click on the System Properties button Under System you see System Type 64 bit Operating System Linux Drivers You can also use the Multi Tech website to download Linux Operating System drivers Refer to the Readme file also in the Linux directory for the correct driver file and installation guide for your distribution version of Linux Windows Driver Installation Overview This section describes how two install wizards guide you through the software Installation e The first wizard installs the TUSB3410 Serial Port e The second wizard installs the modem driver Installing the Modem Driver in Windows Vista Before You Begin 1 Ensure you have downloaded the modem driver from the Multi Tech website 2 Power up your computer 3 Ifyou have not already done so connect the modem s USB cable to a USB port on the computer and connect the phone line between the modem and a telephone wall jack 4
37. nd of Text SO Shift Out EM End of Medium EOT End of Transmission SI Shift In SUB Substitute ENQ Enquiry DLE Data Link Escape ESC Escape ACK Acknowledge DC1 Device Control 1 FS File Separator BEL Bell or Alarm DC2 Device Control 2 GS Group Separator BS Backspace DC3 Device Control 3 RS Record Separator HT Horizontal Tab DC4 Device Control 4 US Unit Separator LF Line Feed NAK Negative Acknowledge DEL Delete Multi Tech Systems Inc MT9234ZBA USB User Guide 47 A P AT Commands Nt 6 AULOANS Wer a a a en 31 a eon C Call Waitin 30 remote configuratigm eee eseeeecseeeecneeeeceeeeeeesetaeeeeens 27 Caller ID a ee are eee 31 escape Character an i eriei 28 Canadian ooo TTS remote node operation ssn 26 connecting the modem se on 8 result COdES s 0 and 30 D S DOC regulations 33 Safety Warning Telecom pe 8 EES OA E nee nee ee solving problepnns pe 29 specifications technical pe 6 F S registers FCC regulations EEEE EESE ER A EAE AT 32 S9 Pere rere CeCe eee CeCe Cee Tee EEE eee eee eee Tere eee eee ee 28 front Panel een 25 T G technical SpecificationgS pe 6 Global Wizard cocccccccccccccccccccccccccccsetececccecesstteseccccceceesetetsece 24 telephone line 29 telephone connecting a 9 I testing the modem 30 troubleshooting pe 29 I atOL Se a a 25 initialization strings ee 30 Vy Install the Modem Driver pp 9 i Vista Operating System and Driver Installation 9 L W LED indicators 0 000 0 25 LED
38. ompatible e U S Caller ID reporting e Remote configuration for centralized setup and control e Globally approved models for use in many countries worldwide e Small footprint and stackable design e Self resetting lightning protection e Flash memory for easy updates e USB cable included e Two year warranty Universal Serial Bus USB Universal Serial Bus USB defined by a consortium of industry leaders permits connection of multiple low speed and medium speed computer peripheral devices such as telephones modems printers keyboards mice and scanners all from a single personal computer port The specification based on an open architecture is quickly becoming a standard feature in new desktop and notebook computers Multi Tech Systems Inc MT9234ZBA USB User Guide 5 Chapter 1 Product Overview and Specifications Package Contents The MultiModem USB package contains e AMultiModem data fax modem e Aset of four self adhesive plastic feet e One USB cable e One modular telephone cable AT Commands Info The AT commands are published in a separate Reference Guide Download this guide from the Multi Tech website Technical Specifications Your MultiModem ZBA USB modem has the following specifications Trade Name Model Number Client to Server Data Rates Client to Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Error Correction Data Compression Flow Cont
39. oppy CD ROM Include this location in the search E Drivers Windows_Drivers XP32 v Dont search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Multi Tech Systems Inc MT9234ZBA USB User Guide 15 Chapter 2 Installing the Modem 6 The pane Please wait while the wizard searches for the MT9234ZBA USB MultiModem appears Hardware Update Wizard Please wait while the wizard searches 3 MT9234ZBA USB Multimodem Cancel 7 The pane Please select the best match for your hardware from the list below can sometimes appear If it does select Select MT9234ZBA USB MultiModem Found New Hardware Wizard Please select the best match for your hardware from the list below mae Y F MT9234ZBA USB Multimodem Description Version Manufacturer Location MT9234ZBA USB Multimodem 6 5 9003 1 Texas Instruments e drivers wing MT9234ZBA4 USB Multimodem 6 5 9003 1 Texas Instruments e drivers winc MT9234ZB4 USB Multimodem 6 5 9003 1 Texas Instruments e drivers winc MT9234ZBA USB Multimodem 6 5 9003 1 Texas Instruments e driyvers winc gt This driver is not digitally signed Tell me why driver signing is important 16 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem 8 A Windows Logo Testing dialog bo
40. ord is saved automatically You can now either enter more AT commands or exit the data communications program The next time you remotely configure the modem you must use the new setup password Note You can only change the setup password locally you cannot change the password remotely Also passwords are case sensitive 26 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 4 Remotely Configuring Modems Changing the Remote Escape Character To increase security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register 9 The factory default is 37 which is the ASCII code for the percent character For ASCII code characters refer to Appendix E Setting S9 to 0 zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in the section Remote Configuration Overview Type ATS9 n where n is the ASCII code for the new remote configuration escape character Press ENTER To save the new value type AT amp W and press ENTER To exit remote configuration type ATO lt CR gt Multi Tech Systems Inc MT9234ZBA USB User Guide 27 Chapter 5 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if
41. r modem option parameters command lines of up to 40 characters each remote configuration 40 characters 12dBm Euro NAM varies by country region setting FCC Part 68 A B surge 0 01 43 dBm under worst case conditions 43 dB USB connector two RJ 11 phone jacks One RJ11 phone cable One USB cable Note Any cables connected to the computer should be shielded to reduce interference Power on self test local analog loop local digital loop remote digital loop Temperature range 40 50 C 32 120 F humidity range 20 90 non condensing 10 9 cm wide x 14 5 cm long x 2 5 cm high 4 3 x 5 7 x 1 10 227 g 8 02 2 year Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem This chapter describes how to set up MultiModem ZBA USB modems Safety Warning Telecom e Use this product only with UL and cUL listed computers e To reduce the risk of fire use only 26 AWG 41mm or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone during an electrical storm There is a risk of electrical shock from lightning e Donot use a te
42. rol Intelligent Features Command Buffer Transmit Level Lightning Protection Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Diagnostics Environmental Dimensions Weight Limited Warranty MultiModem ZBA MT9234ZBA USB Up to 50Kbps when accessing a V 92 server actual speed depends on server capabilities and line conditions otherwise the same as client to client data lines 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 34bis V 32 V 32bis V 22 Bell 212A and 103 ITU T V 21 V 42 V 42bis V 44 ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter V 29 V 34 V 17 TIA EIA 578 Class 1 2 TR29 2 ITU T V 42 ITU T V 44 4 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughput XON XOFF software RTS CTS hardware Plug and play fully AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer caller ID EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selections keyboard controlled modem options non volatile memory on screen displays fo
43. s 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility d
44. s at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the seller from whom you purchased the product 34 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix C C ROHS HT TS Substance Concentration MI EIP
45. sb X Y Z If you installed the TI USB TGZ package you can uninstall it by logging in as root and running the following commands Command Explanation cd ti_usb X Y Give a full or relative path to the unpacked source file directory make uninstall 40 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix D Installing with Linux Installing the Modem on Computers Using the Linux 2 6 Kernel Installation Overview This procedure applies to Linux 2 6 kernel versions 2 6 8 through 2 6 10 These tgz and source RPM packages ti_usb_2 6 1 2 tgz and ti_usb_2 6 1 2 1 src rpm contain a device driver for the MULTIMODEM PRODUCT s TI USB 3410 processor in the Linux 2 6 kernels These packages have been tested on the Fedora Core 2 Linux distribution Most likely these packages work on many other Linux distributions based on the 2 6 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel and there is a small chance that these changes might be incompatible with this package The TI USB 3410 5052 driver has been tested in the kernel org kernels 2 6 5 through a pre release version of 2 6 10 and in the Fedora Core 2 kernels 2 6 5 1 358 and 2 6 9 1 6 There are limitations in kernels before 2 6 8 see the section on Known Limitations in the Release Notes file for kernel 2 6 These packages do not work in the Linux 2 4 kernels however installation in
46. ses its own device file names dev ttyTIUSBO dev ttyTIUSB1 and so on The device files are created automatically when the ti_usb driver is loaded This is done by the module post install command in etc modules conf which runs the script etc ti_usb make_devices You can change the device names that ti_usb uses First you should remove the old device files by running etc ti_usb make_devices remove Then edit etc ti_usb make_devices At the top of this file you find the parameters DEVICE_NAME which determines the basename of the TI USB device files DEVICE_COUNT which determines the number of device files created DEVICE_GROUP which determines the group owner of the device files and DEVICE_PERMISSIONS which determines the device file permissions For example to create 8 TI USB device files named dev ttyusbO through dev ttyusb7 owned by the uucp group and having permissions 0660 change the parameters like this DEVICE_NAME dev ttyusb DEVICE_COUNT 8 DEVICE_GROUP uucp DEVICE_PERMISSIONS 0660 After editing make_devices run the script to create the new device files like this etc ti_usb make_devices If you use devfs the ti_usb devices are dev usb ti 0 dev usb ti 1 and so on in the order they are plugged in The ti_usb driver has not been tested with devfs Uninstalling the TI USB Driver for 2 4 kernel versions If you installed the TI USB RPM package you can uninstall it by logging in as root and running the command rpm e ti_u
47. stalled If you have trouble getting the full kernel sources installed and prepared you can copy the correct version of usb serial h to drivers usb serial in the kernel headers directory and then the other kernel sources are not needed If you have difficulties look carefully at the error messages when installing the TGZ or RPM packages Those messages provide an indication of what the error is 42 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix D Installing with Linux Building and Installing the TI USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages otherwise follow the next step on installing from a TGZ package You need the TI USB 3410 5052 source RPM package for this step The Introduction section describes where to find the latest TI USB 3410 5052 source RPM Log in as root and do the following cd usr src packages RPMS i386 Command Explanation 1 This command builds the driver package for your kernel rpmbuild rebuild ti_usb_2 6 X Y Z src rpm For Red Hat OR rpm rebuild ti_usb_2 6 X Y Z src rpm FORSUSE 2 cd usr src redhat RPMS i386 For Redhat OR For SUSE Or use the appropriate path for your Linux distribution 3 rpm Uvh ti_usb_2 6 X Y Z i386 rpm This command installs the driver package If there are problems in this process you may need to go back to install and prepare the kernel sourc
48. t 8 Select the country where the modem is used and then click Next 9 Review your choice of country If it is correct click Next to configure the modem 10 When Global Wizard announces that the parameters have been set click Finish to exit Using AT Commands to Configure Your Modem Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window 1 Run your favorite communication program and open the program s terminal window 2 To configure the modem for a specific country type AT T19 0 nn where nn is the country code in hexadecimal format and then press ENTER The message OK displays 3 To verify the change type ATI9 and then press ENTER The country region code displays For example Country Region AT command Country code hexadecimal decimal Euro NAM AT T19 0 34 default 52 You can find the complete list of country region codes on the Multi Tech website http www multitech com en_US PRODUCTS Categories Device Networking global modems configuration as The Global Modem Country Approvals page displays On this page you can view approvals configuration strings and responses by country and product Multi Tech Systems Inc MT9234ZBA USB User Guide 23 Chapter 3 Operating the Modem Front Panel The MultiModem product has 6 LED indicators on the front panel that indicate status configuration and activity Transmit
49. tep The Introduction section above describes where to find the latest TI USB source RPM Log in as root and do the following Command Explanation 1 This command builds the driver package for your kernel rpmbuild rebuild ti_usb X Y Z src rpm Ror Red Hat OR rpm rebuild ti_usb X Y Z src rpm FOPSUSE 2 cd usr src redhat RPMS i386 pore Hat OR cd usr src packages RPMS i386 FoLSUSE Or use the appropriate path for your Linux distribution 3 rpm Uvh ti_usb X Y Z i386 rpm This command installs the driver package If there are problems in this process you may need to go back to install and prepare the kernel sources as described above You may need to remove the RPM package with rpm e ti_usb X Y Z or remove RPM temporary files Red Hat stores RPM temporary files in var tmp and usr src redhat BUILD other distributions may store them in other places 38 Multi Tech Systems Inc MT9234ZBA USB User Guide Appendix D Installing with Linux Building and Installing the TI USB Driver from the TGZ Package You need the TI USB tgz package for this step The Introduction section above describes where to find the latest TI USB tgz package Log in as root and do the following Command Explanation 1 tar xvzf ti_usb X Y tgz Un package the files 2 cd ti_usb X Y 3 configure Configure the package for your distribution and kernel 4 make Build the dri
50. the 2 4 kernels is covered earlier in this chapter These packages are available from http www brimson com downloads The tgz package is named ti_usb_2 6 X Y tgz and the source RPM package is named ti_usb_2 6 X Y Z src rpm where X Y Z is the version number See www brimson com downloads README for a description of the packages available If you have questions or problems with this package please contact Texas Instruments technical support or Brimson technical support Installing the Kernel Sources To build the TI USB driver you must have the matching kernel sources for your kernel In particular you must have the file usb serial h for your kernel sources Sometimes Linux distributions include the kernel headers but not the complete kernel sources and usb serial h is missing However the complete kernel sources should still be available as a separate add on package To verify that you have matching kernel sources run uname r to get the version of the running kernel Then check for the directory usr src linux lt version gt lib modules lt version gt source lib modules lt version gt build or usr src linux lt stripped_version gt where stripped_version has the extra version information removed In these directories look for the files include linux autoconf h config and drivers usb serial usb serial h If you do not find the correct kernel source directory you must find and install the kernel sources from your distribut
51. tion is established by the local or the remote Multi Tech modem 1 Establish a data connection with a remote MultiModem product 2 Send three remote configuration escape characters followed by AT and the setup password and press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 You can now send AT commands to configure the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing AT amp WO and pressing Enter 5 Type ATO and press Enter to exit remote configuration You can then break the connection in the normal way CAUTION If you hang up while you are in remote configuration mode the remote modem might lock up Setting Up Modems for Remote Configuration This section describes how to change the setup password and the remote configuration escape character Changing the Setup Password Modems are shipped with a default setup password MTSMODEM As a precaution change the default setup password for your Multi Tech modems To change the password 1 Open a data communications program such as Phone Tools or HyperTerminal 2 To change the password type ATHS xxxxxxxx where xxxxxxxx stands for the password and press ENTER The password can include any keyboard character and must be one to eight characters long 3 The modem responds with OK The new passw
52. tware appears Select Yes this time only Then click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Pi Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device Na not this time Click Next to continue Cancel 18 Multi Tech Systems Inc MT9234ZBA USB User Guide Chapter 2 Installing the Modem 2 Inthe next wizard pane click Install from a list or specific location Advanced Then click Next Found New Hardware Wizard This wizard helps you install software for MultiTech Systems MT9234ZB4 USB If your hardware came with an installation CD SEP or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue 3 The Please choose your search and installation options pane appears Found New Hardware Wizard Please choose your search and installation options Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media f
53. uide Appendix E ASCII Conversion ASCII Conversion Chart CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC NUL 00 0 SP 20 32 40 64 60 96 A SOH 01 1 21 33 A 41 65 a 61 97 B STX 02 2 22 34 B 42 66 b 62 98 C ETX 03 3 23 35 C 43 67 C 63 99 D EOT 04 4 24 36 D 44 68 d 64 100 E ENQ 05 5 25 37 E 45 69 e 65 101 F ACK 06 6 amp 26 38 F 46 70 f 66 102 G BEL 07 7 27 39 G 47 71 g 67 103 H BS 08 8 28 40 H 48 72 h 68 104 HT 09 9 29 41 49 73 i 69 105 J LF 0A 10 2A 42 J 4A 74 j 6A 106 K VT 0B 11 2B 43 K 4B 75 k 6B 107 L FF oc 12 2C 44 L 4C 76 6C 108 M CR 0D 13 2D 45 M 4D 77 m 6D 109 N SO 0E 14 2E 46 N 4E 78 n 6E 110 O SI OF 15 2F 47 O 4F 79 o 6F 111 P DLE 10 16 0 30 48 P 50 80 p 70 112 Q DC1 11 17 1 31 49 Q 51 81 q 71 113 R DC2 12 18 2 32 50 R 52 82 r 72 114 S DC3 13 19 3 33 51 S 53 83 S 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 V 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 X 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1A 26 3A 58 Z 5A 90 zZ 7A 122 ESC 1B 27 3B 59 5B 91 7B 123 FS 1C 28 lt 3C 60 5C 92 7C 124 GS 1D 29 3D 61 5D 93 7D 125 A RS 1E 30 gt 3E 62 5E 94 7E 126 US 1F 31 3F 63 5F 95 DEL 7F 127 NUL Null or all zeros VT Vertical Tab SYN Sync SOH Start of Header FF Form Feed ETB End Transmission Block STX Start of Text CR Carriage Return CAN Cancel ETX E
54. ver 5 make install Install the ti_usb driver If there are problems in this process you may need to go back to install and prepare the kernel sources as described above Loading the TI USB Driver The ti_usb driver should be automatically loaded when you plug in the TI USB 3410 device provided your device uses the default vendor and product ids If it does not see the section entitled VENDOR and PRODUCT IDS in the Release Notes file for Linux 2 4 kernel installations The first TI USB 3410 device plugged in appears as dev ttyTIUSBO the next as dev ttyTIUSB1 and so on Note that these device names are different from the device names used by the Linux usbserial driver For more information see the following section Device Files If TI USB devices had been in use before installing the new TI USB driver old versions of the drivers are still be loaded You must unload these old versions before the newly installed driver can be used To unload old drivers and load new driver 1 Reboot Or 2 Close all open TI USB serial ports 3 Disconnect the TI USB serial devices 4 Unload the old TI USB serial driver with the command rmmod ti_usb 5 Reconnect the TI USB serial devices and the new driver is loaded Multi Tech Systems Inc MT9234ZBA USB User Guide 39 Appendix D Installing with Linux Device Files Because the TI USB driver does not use usbserial to avoid known problems with usbserial it u
55. was generated from the 2 6 20 4 kernel source Additional support files like hotplug scripts udev rules and firmware images are also included The TI USB 3410 5052 driver should be included in the official Linux kernel in version 2 6 20 or later The official Linux kernel does not yet have support for the Multi Tech modems however to add that support you need this package This package has been tested on these Linux distributions a Fedora Core 6 and b CentOS 5 Most likely this package works on many other Linux distributions based on the 2 6 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel and there is a small chance that these changes might be incompatible with this package These packages are available from http www brimson com downloads If you have questions or problems with this package please contact Texas Instruments technical support or Brimson technical support Patching and Rebuilding the Kernel Apply the patch ti_usb_multitech_2 6 20 4 patch This patch should apply to 2 6 20 4 and later kernels Then rebuild and reinstall your kernel and or kernel modules Be sure the TI USB driver is configured on Detailed instructions on patching and building a kernel can be found elsewhere Installing the Hotplug Scripts The ti_usb_3410_ 5052 driver needs a hotplug script to work correctly This hotplug script is used to change the device configuration
56. x appears Click Continue Anyway 9 Hardware Installation The software you are installing for this hardware MT92342B4 USB Multimodem has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation A progress pane appears to indicate that the installation is taking place Found New Hardware Wizard Please wait while the wizard installs the software 3 MT9234ZB4 USB Multimodem i wdfcoinstaller01 005 dll To C WINDOWS system32 Multi Tech Systems Inc MT9234ZBA USB User Guide 17 Chapter 2 Installing the Modem At the Completing the Found New Hardware Wizard pane click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for 3 MT9234ZB4 USB Multimodem Click Finish to close the wizard Back Finish Cancel Installation of the Serial Port is complete Installing the Modem Driver To install the modem driver 1 The Welcome to the Found New Hardware Wizard pane Can Windows connect to Windows update to search for sof
57. you experience data loss or garbled characters during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter e None of the LEDs light when the modem is on e The modem does not respond to commands e The modem dials but is unable to make a connection e The modem disconnects while online e The modem cannot connect when answering e Data is being lost e There are garbage characters on the monitor e The modem doesn t work with Caller ID e Fax and data software can t run at the same time None of the Indicators Light When you plug in the modem the operating system detects and configures the modem and the TR LED should come on If the TR LED does not come on ensure that the driver has been installed Modem Does Not Respond to Commands e Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt e Make sure you are in terminal mode in your data communication program then type AT and press ENTER If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software e Try resetting your modem by unplugging the USB cable from the modem and th
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