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Multi-Tech Systems MT5634ZBA-VV.90 User's Manual

1. 21 CAMO FIOLO 22 Galba 24 Chapter 7 Troubleshooting em inada aaa aaa aaa aiaa aaia 25 None oi th indicators Ligii 25 The Modem Does Not Respond to Commands 25 The Modem Cannot Connect When Dialing 26 The Modem Disconnects While OMME 28 Modem Cannot Connect When ANSWeriNg 29 File Transfer le Slower Than It Should 29 Bie eli eg fed gfe cem t T 29 There Are Garbage Characters on the Monitor nennen nnne nnns 29 The Modem Doesn t Work with RAN 30 Fax and Data Software Can t Run at the Same Time 30 Appendix A Technical 31 Appendix B Upgrading the Modem s nnne nnns 33 PN 33 Multi Tech Systems Inc MT5634ZBA Series User Guide 3 Table of Contents Appendix C Regulatory 35 FEC eis me n 35 TEGO Ee ret 36 Fax
2. Red EE eae E 8 Step 3 Connect the Modem To Your PO 10 step Install ihe Moem DVEF atten 12 Step 5 Contigure the Modem for Your 13 Step 8 Install Data Communications 22 14 Step T Modem 14 Chapter d QBeraliofi A aA A A 15 os ne FON M 15 PGMS TGS FRAMING ER 16 LN 16 Xs gn sciana 16 tothe cgi T Tr Chapter 4 AT Commands S Registers and Result Codes eene 18 Chapter 5 Remote Configuration uro eonun Seen ned ena ERE aS EU AE POS 19 mic eMe E ETE 19 A Nr ETATE US 19 Chapter 82 eT tenth Me 20 Changing the Setup 20 Turning Callback Security OF e M 20 Setting Callback Securty Message aE ENE EP TRE n E ERAS 21 Assigning Callback Passwords and Phone Numbers
3. 6 After the modems reconnect the following message reappears Password 7T Type the same password you used to initiate the call You are allowed three attempts to enter the password After that you will be disconnected 8 If the password is valid the following message appears and the modems establish a working connection OK Connecting Direct Connection Use this procedure when you want to connect without first being called back The password that you use must be set up for an optional direct connection 1 Using a data communications program such as HyperTerminal or PhoneTools dial the number of the callback modem 2 When the connection is established the callback modem responds with the following message Password 3 Type a direct connection password press the key and then press ENTER You have three attempts or one minute to enter a valid password 4 Ifthe password is valid the following message appears and the modems establish a working connection OK Connecting Note You can make all calls direct connect regardless of whether the password or phone number has the character by using the H1 command Callback Security Commands The AT Commands related to Callback to Security are included in the separate AT Commands Reference guide included on MT5634ZBA Series Modem system CD Multi Tech Systems Inc MT5634ZBA Series User Guide 23 Chapter 6 Callback Security Callback Assignments Form Location Pas
4. V 29 V 34 V 17 and TIA EIA Class 1 2 TR29 2 V 90 ITU T Group 3 Class 1 and 2 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA TR29 2 ITU T V 80 for H 324 video conferencing ITU T V 42 V 92 ITU T V 44 6 1 throughput V 92 and V 90 V 42bis 4 1 throughput MNP 5 2 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19 200 38 400 57 600 115 200 and 230 400 bps Fax online modes full duplex over dial up lines XON XOFF software RTS CTS hardware Plug and play fully AT command compatible dialing options autoanswer adaptive answer EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selections keyboard controlled modem options non volatile memory remote configuration DTR dialing callback security A law support in 56K modes 11 bit support real time fax compression conversion U S Caller ID reporting quick connect startup V 92 Modem on Hold V 92 40 characters Multi Tech Systems Inc MT5634ZBA Series User Guide 31 Transmit Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Interface Connectors Cables Diagnostics Indicators Speaker Manual Control Environmental Power Requirements Power Consumption Dimensions Weight Limited Warranty Appendix A Technical Specifications 11 dBm
5. permanent telephone connection between two points Unlike normal dialup connections a leased line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem It does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored Multi Tech Systems Inc MT5634ZBA Series User Guide 5 Chapter 1 Introduction Features Table FEATURES PRORUCAS MT5634 MT5634 MT5634 MT5634 ZBA ZBA V ZBA ZBA V V 90 V 90 V 92 V 92 V 90 56K Max Data Speed X X V 92 56K Max Data Speed X x Modem on Hold V 92 Feature x x Global Approval in Many Countries for Worldwide Use X X x x Voice Support X x Callback Security X X X x 2 Wire Leased Line Support X X x DTMF Tone Detection X X X X Phone Number Storage for Automatic or DTR Dialing x x Common Features e V 90 or V 92 Related Features see below X x x x e Remote Configuration X x X x e Error Correction X x x x e Caller ID U S Only X x x x e Multi Language Data Fax Software for Windows X X X x Windows Plug and Play Operation x x x e Flash Memory for Easy Updates X x x x Self Resetting Lightning Protection X X x e Ten Year War
6. 2 Installation This chapter shows you step by step how to set up your Multi Tech MT5634ZBA modem Warnings Use this product only with UL and CUL listed computers U S A and Canada To reduce the risk of fire use only 26 AWG 41mm or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning Donotuse a telephone in the vicinity of a gas leak Step I Mount the Feet The modem comes with a set of self adhesive plastic feet which you can optionally mount on the modem To install the feet simply peel them from their paper strip and press them into the recesses on the bottom of the modem Step 2 Change the Internal Jumpers This step is required only if You intend to use the modem on a leased line e You intend to add a monophonic external speaker to your modem with the voice option No changes are needed for stereo This will require you to open the modem and move one or more jumpers on the modem s printed circuit board Warning The following procedure must be performed by auth
7. 5 Remote Configuration Chapter 5 Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZBA modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site Basic Procedure The following steps can be used when the connection is established by the local or the remote modem Note The remote computer must be running and a communication program must be ready for a data connection which will be indicated by a lighted TR indicator on the front of the modem 1 Establish a data connection with a remote MT5634ZBA modem 2 Sendthree remote configuration escape characters followed by AT and the setup password and press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 You can now send AT commands to configure the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing AT amp WO and pressing ENTER 5 Type ATO and press ENTER to exit remote configuration You can now break the connection in the normal way CAUTION If you hang up while you are in remote configuration mode the modem may lock up Setup Multi Tech modems are shipped with a default setup password MTSMODEM Because anyo
8. Branding e ice cess 37 37 intermatonal Modern E 38 Safety and RATTE Directive Compllabge quo vets 38 39 Souilh Aldea 39 Appendix D Installing Modem Under nennen nennen nnne nnne nnn 40 Appendix E Connecting to a Cisco 41 Appendix F Warranty Service and Technical 43 E e T 46 46 MOGN 47 Multi Tech Systems Inc MT5634ZBA Series User Guide 4 Chapter 1 Introduction Chapter 1 Introduction Congratulations on your purchase of the MultiModemZBA modem You have acquired one of the finest intelligent voice data fax modems available today from one of the world s oldest modem manufacturers Multi Tech Systems Inc This user guide will help you to install configure test and use your modem The Products MT5634ZBA V 90 A desktop global data fax modem supporting the V 90 protocol MT5634ZBA V V 90 A desktop global data fax voice modem supporting the V 90 protocol MT5634ZBA V92 A desktop global data fax modem supporting the V 92 protocol MT5634ZBA V V92 A desktop data fax voice modem supporting the V 92 protocol The Featu
9. Line Jumper 9 Changing the Voice Jumper 9 Configuration Storing a 14 Configure the Modem for Your Country 13 Configure the Modem Using AT Commands 13 Configure the Modem Using the Global Wizard 13 Connect Messages 14 Connecting the Modem to the PC 10 Connecting to a Cisco Router 41 Connecting to the Internet 17 D Data Communications Software 14 Data Terminal Ready command 14 Default Settings 14 Dial up Operation 9 Driver Installation 12 DTE Rate 14 DTR Data Terminal Ready Control command 14 29 E European Community Directives 38 F Fax Branding Statement 37 FCC Regulations 35 Features 5 Features Specific to V 90 6 Index Features Specific to V 92 6 Features Table 6 Firmware Upgrading 33 Flash Memory 33 Flash Wizard Upgrade Utility 34 Front Panel 15 25 G Garbage Characters 29 Global Wizard 13 Indicators 15 25 Initialization Strings 14 Installation and Setup 8 Installing the Modem Driver 12 Internal Jumpers 10 International Modem Restrictions 38 Internet Addresses 46 J Jumpers 10 L Leased Line Operation 9 Leased Line Operation 16 LED Indicators 15 25 Line Connection 10 Linux 40 Load Factory Settings command 14 Lost Data 29 MNP 5 Data Compression 29 Modem Driver Installation 12 Modem on Hold 17 Mounting the Feet 8 Multi Tech Internet Sites 46 N New Zealand Telecom Warning Notice 39 O Ordering Replacement
10. be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where is the ASCII code for the new remote configuration escape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO and press ENTER to exit remote configuration Multi Tech Systems Inc MT5634ZBA Series User Guide 19 Chapter 6 Callback Security Chapter 6 Callback Security This chapter describes how to use callback security with your modem Callback security protects your network from unauthorized access and helps control long distance costs When callback security is enabled all callers are requested to enter a password If a valid password is received the modem hangs up and returns the call by dialing a phone number that is stored with the password The person being called back must then enter the password a second time to establish a connection Up to 30 callback passwords and dialing strings can be stored in the modem Each dialing string can be up to 34 or 35 characters long and can contain commands as well as phone numbers For mobile callers the dialing string can be programmed to allow the caller to bypass the stored callback number by entering a temporary callback number to enter an extension at the callback number or to make a direct connection without callback For local security the passwords and dialing strings
11. firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware version of your modem 2 Identify the current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it Download the upgrade file and the appropriate Flash Wizard for your modem Install the Flash Wizard and extract the firmware HEX file from the file you downloaded Document and clear your stored parameters Upgrade the modem s firmware using the HEX file and the Flash Wizard Restore your parameters os o Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows 95 or above you can use Windows HyperTerminal 2 Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press ENTER If the modem does not respond with OK repeat the AT amp F command 3 Now type ATI press ENTER and record your results The model number and firmware version should appear similar to that shown below LT V
12. in your software to the physical connection If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or 2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your communication port Be sure to disable any unused ports Windows 9x Right click on My Computer select Properties from the menu click on the Device Manager tab double click on Ports then double click on the communication port your modem is connected to In the port s Properties sheet click on the Resources tab to see the port s input output range and interrupt request If another device is using the same address range or IRQ it appears in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other device or select the port the conflicting device is on and change it instead If you need to open your computer to change switches or jumpers on the conflicting device refer to the dev
13. multitech com register Service U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial E A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box a telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to http www multitech com documents warranties Extended two year overnight replacement agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http www multitech com PROGRAMS orc for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or e mail tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 785 3500 or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect install
14. now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window and pressing ENTER Multi Tech Systems Inc MT5634ZBA Series User Guide 34 Appendix Regulatory Compliance Appendix C Regulatory Compliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the fo
15. s modem list If it isn t listed choose a generic modem and modify the settings as necessary 4 Change the modem initialization string if necessary The factory default configuration works well for most purposes To load the factory default configuration use AT amp F To load a custom configuration that was saved using the amp W command use ATZ For a Macintosh the initialization string should include the amp D0 command If you do not want the modem to always answer the phone add 5030 to the string To use Caller ID with the modem add S0z2 to the string Caller ID information is sent between the first and second rings so the phone must ring at least twice before the modem picks up the line Depending on the software you might have to end the string with a carriage return character M Note To change the modem s default configuration type new commands in the communication program s terminal window adding the amp command to store them in the modem s nonvolatile memory For instance to create a default configuration that turns off autoanswer type AT amp FS0 0 amp W The new configuration loads automatically whenever the modem is turned on or receives the ATZ command 5 Select the port the modem is connected to normally COM1 COM2 6 Select your serial port speed This can be labeled maximum speed DTE bps or baud rate Ideally if you use data compression you should set your serial port baud rate to four time
16. that are stored in the modem are protected from tampering by a setup password which you should change when you set up the modem You can further protect the modem against tampering by disabling its ability to respond to most AT commands To check for attempted break ins you can request the modem to display the number of failed password attempts Your modem was shipped with a default setup password MTSMODEM The same password is used for both callback security and remote configuration Chapter 5 Because anyone who has access to this guide has access to the default password you should change the password during your initial setup Changing the Setup Password 1 Open a data communications program such as HyperTerminal or PhoneTools 2 Inthe terminal window type or AT Sxxxxxxxx if you have replaced the MTSMODEM password with Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 change the password type where xxxxxxxx stands for the password and then press ENTER The password can include any keyboard character and can be up to eight characters long The modem responds with OK 4 The new password is saved automatically You can now either enter more AT commands or exit the data communications program The next time you wish to set up the modem you must use the new password CAUTION Passwords are case sensitive The n
17. to another client modem If so then your maximum possible connect speed is 33 600 bps You can upload at speeds up to 48 000 bps only when connected to an ISP that supports the V 92 protocol Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Data Is Being Lost If you are using data compression and a high speed serial port set the serial port baud rate to two to six times the data rate Make sure the flow control method you selected in software matches the method selected in the modem Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable There Are Garbage Characters on the Monitor Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time At speeds above 2400 bps the remote modem might not use the same transmission or error correction standards as your modem Try conn
18. 4 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D353 598 5 355 365 5 309 562 5 301 274 Other Patents Pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 Phone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support Country By Email By Phone France support 8 multitech fr 33 1 64 61 09 81 India support 9 multitechindia com 91 124 6340778 U K support 8 multitech co uk 44 118 959 7774 U S and Canada support multitech com 800 972 2439 Rest of the World support multitech com 763 717 5863 Internet Address http www multitech com Table of Contents Table of Contents ur Mise D 5 Ih lys re e 5 Ih 1 0 Mr 5 PRATIROS e 6 Wihat le in Your Modem POCKEOG eerte tit pne tt ca orna tI Rp Chapisr Mora MERE EU E EE 8 8 cx st S E II 8 slap 2 Change the Intemal JUMPERS
19. 92 1 0 MT5634ZBA V V92 Serial Voice Data Fax Modem Version 1 25k Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com SUPPORT MultiModemZBA firmware asp 2 Scroll down to your modem model number 3 Look at the firmware version number for your modem 4 If the firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware you have the current firmware version and do not need to be update 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly E g if your current firmware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Multi Tech Systems Inc MT5634ZBA Series User Guide 33 Appendix B Upgrading the Modem s Firmware Step 3 Download the Upgrade File 1 If you are not already at the MultiModemZBA Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save th
20. ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 the local and long distance boxes in How dial from this location e fthe modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed e Poor line conditions can affect the connection When using V 34 or V 32 client to client connections in poor conditions setting 83820 may result in better performance The Modem Disconnects While Online f you are not using Modem on Hold Call Waiting can interrupt your connection when someone tries to call you If you h
21. BS2 and pressing ENTER To store a callback password for the first callback memory location type 0 where xxxxxxxx is the first password Press ENTER The password must be unique must be six to eight characters in length and must not contain a or character To store a callback password for the second callback memory location type AT amp CBN1zxxxxxxxx where xxxxxxxx is the second password Press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary up to memory location 29 until all passwords have been entered To store a callback phone number in the first memory location type amp 20 JATxxxxxxxx where xxxxxxxx is the dialing string Press ENTER The phone number must be preceded by DT for tone dialing or DP for pulse dialing The dialing string can also include other AT commands Example amp 20 5551212 Up to 35 characters can be used The and characters are optional Number entry Enables a mobile caller to enter his current phone number for callback Direct connection Enables a caller to choose direct connection without being called back 222 Extension entry Must be used with the command Enables a caller to enter an extension number for callback The number of characters must equal the number of digits in the extension To store a callback phone number in the second memory loca
22. CN Multi TM i MultiModemZBA Global MT5634ZBA Series MT5634ZBA V 90 MT5634ZBA V V 90 MT5634ZBA V 92 MT5634ZBA V V 92 User Guide Multi lech Systems MultiModemZBA Global MT5634ZBA Series User Guide MT5634ZBA V 90 MT5634ZBA V V 90 MT5634ZBA V 92 MT5634ZBA V V 92 PN 000286 Version A Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright O 2003 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revisions Revision Level Date Description A 02 12 03 Initial release Trademarks MultiModemZBA Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Microsoft Windows Windows 95 Windows NT and Windows 2000 are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Patents This device covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 79
23. Guide Console Modem DTE Console port Console cable Adapter Adapter DCE signal RJ 45 pin RJ 45 pin DB 9 pin DB 25 pin signal RTS 1 8 8 4 RTS DTR 2 7 6 20 DTR XMT 3 6 2 2 XMT GND 4 5 5 7 GND GND 5 4 5 7 GND RCV 6 3 3 3 RCV DSR 7 2 4 6 DSR CTS 8 1 7 5 CTS Remote Configuration The configuration of the modem described in Step 3 contains the core settings that allow the modem to function properly on the console port of the Cisco router Commands in this section may be done remotely by calling into the MT5634ZBA attached to the console port with another modem Note Setting country configuration and turning on callback security cannot be done remotely Nor can all commands be executed remotely if the remote modem is set for callback security remote configuration of a modem so configured is not recommended 1 Establish a data connection with a remote MT5634ZBA modem 2 Send three remote configuration escape characters followed by AT and the setup password and then press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem may respond with OK Note If the modem has previously been configured with command echo off and result codes off it may be difficult to determine if the remote modem is responding to commands The ATI command can be used for this purpose Even with echo and result codes off the modem will respond with the requested ID strin
24. North America varies by country setting 0 01 43 dBm under worst case conditions 43 dB TIA EIA RS 232C ITU T V 24 V 28 DB25F RS 232C connector 2 RJ 11 telephone jacks power jack Country specific telephone power cables serial cable Note Any cables connected to the computer should be shielded to reduce interference Power on self test local analog loop local digital loop remote digital loop LEDs for Transmit Data Receive Data Carrier Detect 56K bps 33 6K bps 14 4K bps Off Hook Terminal Ready Error Correction Fax Internal speaker for call progress monitoring Power switch Temperature range 0 50 32 120 F ambient under closed conditions humidity range 20 9096 non condensing 100 130 230VAC 50 60 Hz 5 W two prong outlet mounted transformer included 230V 50 Hz optional international universal power supply 9 VDC 300 mA maximum 10 8 cm wide x 14 8 cm long x 2 9 cm high 4 25 x 5 8 x 1 15 224 g 8 oz 10 years Multi Tech Systems Inc MT5634ZBA Series User Guide 32 Appendix B Upgrading the Modem s Firmware Appendix B Upgrading the Modem s Firmware Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user as bugs are fixed or new features are added Since the
25. Parts 45 Multi Tech Systems Inc MT5634ZBA Series User Guide 47 PCM Upstream 16 PhoneTools 14 PhoneTools Program 16 Product List 5 Protocols 29 Q Quick Connect 16 R Remote Configuration 19 Escape Character 19 Removing a Modem Driver from Windows 12 Repair 43 Replacement Parts 45 Result Codes 18 Rings Setting Number of 14 RS 232 Connection 10 S Safety 8 Serial Cable 26 Serial Port 14 Service 44 South African Statement 39 Specifications Technical 31 Index Speed Sserial Port 14 S Registers 18 S0 14 static electricity 8 Store Current Configuration command 14 Surge Protector 11 T Technical Specifications 31 Technical Support 46 Telephone Connection 10 Testing the Modem 11 Self Test 25 Troubleshooting 25 U Uninstalling a Modem from Windows 12 Upgrading the Modem s Firmware 33 V V 92 Mode 16 W Warranty 43 Multi Tech Systems Inc MT5634ZBA Series User Guide 48
26. ade archive file Note the file name for the new firmware example ARQG125A HEX WARNING Never install an older version of firmware over a newer version Doing this WILL DESTROY THE FLASH PROM If the flash PROM is destroyed the modem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detected is displayed verify that the modem is turned on and that all cables are correctly and securely attached 2 Click the modem to be upgraded and then click Next to proceed 3 Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File list and then click Next to continue Note Do not use FLASHLDR HEX This file is used internally by Flash Wizard 4 The Progress dialog box appears showing a status bar that indicates the progress of the upgrade Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable Wait for the Next button to become active before proceeding 5 When the flash upgrade is complete the message Programming Complete appears Click Next to continue 6 The Results dialog box appears next Click Finish to exit Flash Wizard Step 7 Restore Your Parameters Your modem has been updated You can
27. also right mouse click on a menu item Multi Tech Systems Inc MT5634ZBA Series User Guide 14 Chapter 3 Operation Chapter 3 Operation About the Front Panel The MultiModem V 92 Front Panel Multi MultiTech ystems y 92 Data Super G3 Fax Modem Systems RD cD 56 33 14 OH TR EC FX The MultiModem V 90 Front Panel Multi Systems AR FX The MultiModemZBA LED indicators on the front panel indicate status configuration and activity TD Transmit Data Flashes when the modem is transmitting data to another modem RD Receive Data Flashes when the modem is receiving data CD Carrier Detect Lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken 56 56K Mode 56 000 28 000 bps Lights whenever the modem is set for or connects using the V 90 or V 92 protocol The actual connection speed depends on ISP server capabilities and line conditions 33 V 34 Mode 33 600 16 800 bps Lights whenever the modem connects using the V 34 protocol 14 V 32bis Mode 14 400 12 000 bps Lights when the modem connects using the V 32bis protocol The modem can connect at lower than V 32bis speeds but no speed indicator lights during the connection OH Off Hook Lights when the modem is off hook which occurs when the modem is dialing online or answering a call Flash
28. arantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges Warning Notice No 111 or other calls can be made from this device during a mains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no
29. ation physical abuse or user caused damages are billed on a time plus materials basis International Customers outside U S A and Canada Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http www multitech com COMPAN Y offices DEFAULT ASP Multi Tech Systems Inc MT5634ZBA Series User Guide 44 Appendix Warranty Service and Technical Support In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any international shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units will be shipped freight collect unless other arrangemen
30. ave Call Waiting service disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 but first check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix 9 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer the telephone jack and AC power e You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again Your ISP might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again Multi Tech Systems Inc MT5634ZBA Series User Guide 28 Chapter 7 Troubleshooting Modem Cannot Connect When Answering The default DTR Control command amp D2 inhibits aut
31. ced by callback dialing command locations 0 29 Totemporarily disable callback security if the modem is set to CBS1 or CBS2 for instance to call another modem Type 3 and press ENTER The modem returns to its original setting when you issue the hangup command ATH or the modem is reset Note that if a remote modem breaks the connection callback security remains disabled Setting Callback Security Message Parity The modem s password prompt and messages parity must match the parity of the computer to which the modem is connected i 2 3 4 Open a data communications program such as HyperTerminal or PhoneTools the terminal window type AT Sxxxxxxxx where is your password Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong The modem s parity default value is No parity AT amp CBPO To change the modem s default to use even parity type AT CBP2 Press ENTER For odd parity type AT CBP1 Press ENTER To store the new parity value type AT amp W Press ENTER Assigning Callback Passwords and Phone Numbers 1 2 3 9 Open a data communications program such as HyperTerminal or PhoneTools In the terminal window type where xxxxxxxx is your password Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong Enable callback security by typing 1 or AT C
32. connected to the console port of the Cisco router AT R1 amp W0 The R1 command sets EO Q1 amp 00 amp K0 SB9600 and S1 and the amp W0 command stores the commands to memory The R1 command sets the following functions EO Turns command echo off Q1 Turns result codes off amp DO Ignores DTR from the DTE amp KO Selects no flow control SB9600 Sets the serial baud rate to 9600 bps 9051 Disables command mode at all serial speeds except 1 15200 bps The modem is now configured for use on the Cisco router console port Note that command echo and result codes have been turned off If it becomes necessary to send additional AT commands to the modem after it has been so configured there will be little feedback from the modem that it has received and acted upon the command Only commands such as ATIO that request specific data from the modem will send any data to the DTE as an indication that the modem has accepted the command Temporarily turning on command echo and result codes might ease reconfiguration of the modem When the modem is connected to the console port turn the modem off and then on again This will set the serial baud rate to 9600 bps as the 8B9600 command is implemented Console Port Connections To connect a personal computer to the console port use the RJ 45 to RJ 45 roll over cable and either the RJ 45 to DB 25 female DTE adapter or the RJ 45 to DB 9 female DTE adapter labeled TERMINAL Cable Pin outs and Cabling
33. connection it tries again up to the number of attempts specified by the CBAn command 6 After the modems reconnect the following message reappears Password 7 Type the same password that you used to initiate the call You are allowed three attempts to enter the password after which you will be disconnected 8 If the password is valid the following message appears and the modems establish a working connection OK Connecting Number Entry Callback Mobile callers should use this procedure when calling from a phone number different from that stored with the password The password that is used must be set up for optional number entry callback 1 2 Using a data communications program such as HyperTerminal or PhoneTools dial the number of the callback modem When the connection is established the callback modem responds with the following message Password Type a number entry password press the plus key type ATDT and the number to call back to and press ENTER You have three attempts or one minute to enter a valid password Note When you type your phone number be sure to include the long distance and area codes if they are needed If the password is valid the following message appears and the modems disconnect OK Disconnecting After the delay specified by the CBDn command the callback modem calls the number that you entered after the character If the callback modem is unable to establish a connection it
34. ct us for return authorization and shipping instructions on any International shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email tsupport multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair 9 multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors Procedures for International Distributors of Multi Tech products are on the distributor web site http www multitech com PARTNERS login Copyright Multi Tech Systems Inc 2001 10 Sep 01 Online Warranty Registration If you have access to the Internet you can register your Multi Tech product online at http www
35. d J11 to select whether it will be the originating or the answering modem If dial up operation is selected J11 has no effect See Chapter 3 for additional leased line information e The factory default is the answer position This makes the modem the answering modem on the leased line e Touse the modem on a leased line move the J10 jumper plug from the default dial up position to the leased line position To make the modem the originating modem on the leased line move the J11 jumper plug to the originate position Changing the Voice Jumper The speaker jumper J8 is next to the external speaker jack e The factory default position of the voice jumper is set for a stereo speaker or sound card A jumper plug covers both pins of the J8 jumper e Touse the modem with a monophonic external speaker remove the jumper plug from the J8 jumper pins You can store it by placing it on one jumper pin Multi Tech Systems Inc MT5634ZBA Series User Guide 9 Chapter 2 Installation Step 3 Connect the Modem to Your PC Turn off your computer Place the modem in a convenient location and then connect it to your computer s serial port the telephone line or leased line AC power and optionally your telephone 9 9 e Connections No Voice Connections With Voice Connect the Modem to Your PC Plug one end of the serial cable into the RS232 connector
36. e LED indicators on the front panel should flash briefly as the modem runs a self test If the LEDs remain off the modem is probably not receiving power e Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip e fthe modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on e Make sure the power supply is firmly connected to the modem and the power supply s power cord is firmly connected to both to the power supply and the wall outlet or power strip e fthe power strip is on and the modem switch is on try moving the power supply to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it The modem or power supply may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or power supply might be defective Call Technical Support for assistance CAUTION Do not under any circumstances replace the power supply with one designed for another product doing so can damage the modem and void your warranty The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on See None of the Indicators Light Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands
37. e PhoneTools online documentation Leased Line Operation The MultiModemZBA modem can be used on a two wire leased line A leased line is a private permanent telephone connection between two points Unlike normal dialup connections a leased line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem however it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored Setup 1 Open the modem and change jumper J10 to select leased line operation and jumper J11 to select either originate or answer operation depending upon how you intend to use the modem See Chapter for the detailed procedure 2 Connect a modular telephone cable to the LINE jack Connect the other end of the cable to a two wire lease line jack or terminals supplied by the telephone company 3 Turn on the modem V 92 Operation Because the V 92 protocol is new and still largely unsupported by central servers some features are disabled by default in the initial release of the MT5634ZBA modem This section describes the status of the V 92 features in the initial release Please note that the V 92 special features require connection to a V 92 capable server e General The V 92
38. e file in a temporary folder on your hard disk 3 In the same section of the Web page click the Flash Wizard utility for your operating system to download it and save it in the same folder Step 4 Extract the Upgrade Files 1 Install the Flash Wizard utility by double clicking the file name in Windows Explorer 2 Extract the upgrade files by double clicking the file name The extracted files include a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade HEX file into the Flash Wizard folder which in a default installation is at C Program Files MultiTech Systems Flash Wizard Step 5 Clear Your Stored Parameters Before you flash your modem you should record the parameters that are currently stored in it so you can reprogram it after flashing After you have recorded them send the AT amp W1Z command to the modem to clear the stored parameters 1 Run your favorite terminal program If you are using Windows 95 or above you can use Windows HyperTerminal 2 Inthe program s terminal window type AT amp V and press ENTER to list your modem s current parameters 3 Record your parameters by saving the screens and sending them to your printer 4 Type AT amp W1Z and press ENTER to clear your stored parameters and reset your modem to factory default 5 Close the terminal program Step 6 Upgrade the Modem s Firmware Before you begin the following procedure read the README TXT file extracted from the upgr
39. e modem To Turn Direct Connect Callback Security On and Off Callback security must be turned on to enter many callback security commands 1 Using a terminal program such as HyperTerminal type the command AT Sxxxxxxxx where XXXXXXXX is your password 1 to 8 characters long Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong The default password is MTSMODEM If you wish to change the password then type the command where xxxxxxxx is the new password 1 to 8 characters long and press ENTER 2 Type one of the following commands To turn on remote callback security only type AT CBS2 and press ENTER e To turn on both local and remote callback security type AT CBS1 and press ENTER When local security is turned on you must enter the setup password before you can enter any AT command from a local terminal except the AT ATIn and commands 3 Type AT amp WO to store the above commands to nonvolatile memory To Set the Parity of the Callback Security Messages The modem s password prompt and messages parity must match the parity of the computer to which the modem is connected 1 The default parity setting for your modem is no parity To change the modem s prompt messages to use even parity type 2 and press ENTER For odd parity type 1 and press ENTER 2 To store the new parity value type AT amp W and pr
40. e to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines If so required this equipment is hearing aid compatible Manufacturer Multi Tech Systems Inc Trade Name MultiModemZBA Model Number MT5634ZBA FCC Registration No AU7USA 24713 M5 E Ringer Equivalence 0 3B Modular Jack USOC RJ11C or RJ11W single line Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 763 785 9874 Fax Multi Tech Systems Inc MT5634ZBA Series User Guide 36 Appendix Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information Date and time the message is sent Identification of the business or other entity or other individual sending the message Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax softwa
41. ecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the 111 command in online mode or the amp V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Multi Tech Systems Inc MT5634ZBA Series User Guide 29 Chapter 7 Troubleshooting The Modem Doesn t Work with Caller ID e Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0z0 or if the modem is set to answer after only one ring 501 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring S022 Make sure that you have Caller ID service from your telephone company Fax and Data Software Cant Run at the Same Time Communication devices can be accessed by only one application at a time Under DOS or Windows 3 1x you can run either your fax software or your data communications software but not both at the same time unless you have a special communication device management application In Windows 95 and higher you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time Multi Tech Systems Inc MT5634ZBA Series User Guide 30 Appe
42. ed components of Red Hat 6 2 More information can be found in your Linux OS owner s manual Using the Terminal Program Minicom to Verify Operation At the command prompt type minicom 5 and press ENTER Select Serial port setup and press ENTER From Serial port setup use the A key to access Serial Device and then press ENTER Press ESc You are now in the Minicom terminal Type AT and press ENTER The screen should display OK to verify the operation Alternately dial a phone number to verify line operation To leave Minicom press CTRL A and then press Z the help menu press X to exit Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps we ll use the Gnome Desktop GUI and assume that your Internet Service Provider ISP assigns the Domain Name Service DNS and Internet Protocol IP addresses 1 Onthe Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool Select Add and then click Next Enter the connection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish Calling the ISP 1 Onthe Task Bar at the bottom of the screen select the Gnome Footprint 2 Select Internet from the menu 3 Select RH PPP Dialer 4 Select the connection name you entered in step 5 of the previ
43. es when the modem pulse dials TR Terminal Ready Lights when a communications program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communications program disconnects the serial port When it goes off a connected modem will also disconnect EC Error Correction V 42 Lights continuously when the modem is in V 42 error correction mode and flashes when compression is activated FX Fax Lights when the modem is fax mode Note When you turn on the modem the protocol indicators flash briefly as the modem does a self test after which the 56 indicator lights After a call the indicator for the protocol used in the connection remains lit until another call is made or the modem is reset If you connect at a rate under 14 400 bps all protocol indicators remain off after the connection is broken even though the modem is still turned on Multi Tech Systems Inc MT5634ZBA Series User Guide 15 Chapter Operation PhoneTools Features With the PhoneTools communications program included with your modem you can e Upload and download data files e Send faxes at preset times Store incoming voice messages and faxes e Retrieve stored messages faxes and telephone numbers telephone number retrieval requires Caller ID service from your telephone company e Printa received fax For detailed information about operating your modem under PhoneTools please refer to th
44. ess ENTER To Assign Callback Passwords 1 To store a callback password for the first callback memory location type where xxxxxxxx is the first password Press ENTER The password must be unique must be to 10 characters in length and must not contain or character 2 Tostore a callback password for the second callback memory location type ATH CBN1 where is the second password and press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary until all passwords have been entered To review your entries type AT amp V and press ENTER To set the modem for direct connect mode type AT H1 and press ENTER To Call a Modem Configured for Callback Security 1 Using a terminal program and an originating modem dial the number of the modem connected to the Cisco router which we will call the remote modem 2 When connection is established the remote modem responds Password gt 3 4 5 Multi Tech Systems Inc MT5634ZBA Series User Guide 41 Appendix Connecting to a Cisco Router 3 Type a direct connection password and press ENTER You have three attempts or one minute to enter a valid password 4 Ifthe password is valid the message OK Connecting appears and the modems establish working connection Step 3 Console Port Final Setup Send the following command string to the modem
45. etermine the number of devices that may be connected to the telephone line Excessive 5 on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs ar
46. ext time you enter the password it must be in the same case as you set it up Turning Callback Security On and Off Callback security must be turned on to enter many callback security commands 1 Open a data communications program such as HyperTerminal or PhoneTools 2 Inthe terminal window type where is your password Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 Type one of the following commands Toturn off callback security Type 0 and press ENTER Callers no longer need a password to connect to the modem the modem is unable to call them back and the stored dialing command locations 0 3 become available Toturn on both local and remote callback security Type AT CBS1 Press ENTER With local security turned on you must enter the setup password before you can enter any AT command except the AT ATIn and AT Sxxxxxxxx commands For a description of remote callback security see the following paragraph To turn on remote callback security only Type AT CBS2 and press ENTER With remote callback security turned on each caller is asked to enter a password is called back and then Multi Tech Systems Inc MT5634ZBA Series User Guide 20 Chapter 6 Callback Security is asked to enter the password again before a connection can be made Also dialing command locations 0 3 for use with the DSzy dialing command are repla
47. ff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 763 785 3500 international and local Please have modem information available You can also contact Technical Support by email at the following addresses Country Email Telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 6340778 U K support multitech co uk 44 118 959 7774 U S A Canada support multitech com 800 972 2439 Rest of world support multitech com 763 717 5863 Please note the status of the modem before contacting Technical Support Status information can include the state of the LED indicators screen messages diagnostic test results problems with a specific application etc Internet Sites Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com and an ftp site at fip ftp multitech com Multi Tech Systems Inc MT5634ZBA Series User Guide 46 Index A Assembling the Modem 8 AT commands amp D 14 amp F 14 amp W 14 19 O 19 AT Commands 18 Autoanswer 29 Autobaud 14 B Baud Rate 14 C Call Waiting 28 Callback Assignments Form 24 Callback Security 20 Caller ID 14 29 Canadian Limitations Notice 37 Change the Internal Jumpers 8 Changing the Dial Up Leased
48. g if it is properly receiving the command 3 You can now send AT commands to configure the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing amp lt gt then type lt gt to exit remote configuration You can then break the connection in the normal way Note This step is important to ensure that the connection is broken cleanly Multi Tech Systems Inc MT5634ZBA Series User Guide 42 Appendix Warranty Service and Technical Support Appendix F Warranty Service and Technical Support Warranty Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under t
49. hapter 7 Troubleshooting 2 Insert the system CD into your CD ROM drive and then click OK 3 Windows installs the modem driver 4 Click Finish to exit For Windows NT the Install New Modem wizard presents one additional prompt before Step 2 At this prompt select Don t detect my modem will select it from a list Then click Next A dialog box with a list of manufacturers and a list of modem models appears Select your modem Continue with Step 2 above Removing an Old Modem Driver When a new modem replaces another modem the old modem driver remains in Windows and the old modem driver is still selected in Windows applications Though you can change the application connection descriptions one at a time it is easier to force Windows applications to use the new modem by removing the old modem driver from Windows 1 Click the Start button point to Settings and click Control Panel 2 Double click the Modems icon to open the Modems Properties dialog box 3 In the list box select the old modem 4 Click Remove and then click Close Multi Tech Systems Inc MT5634ZBA Series User Guide 12 Chapter 2 Installation Step 5 Configure the Modem for Your Country Different countries have different requirements for how modems must function Therefore before you use your modem you must configure it to match the defaults of the country in which you are using it You must also do this if you move the modem to another countr
50. he following command AT amp F amp W Click ENTER The message OK displays To verify that the correct country has been configured type ATI9 and click ENTER The country code displays Country AT Command hexadecimal Result code decimal Euro NAM AT T19 0 34 default 52 A list of country codes can be found on the Multi Tech Web site at http www multitech com GlobalModem config Multi Tech Systems Inc MT5634ZBA Series User Guide 13 Chapter 2 Installation Step 6 Install Data Communications Software Data communications software is designed to configure a modem so it can send and receive messages Your Multi Tech modem operates under the control of a data communications program such as Phone Tools included with the modem The modem can also operate under other general purpose data communication programs such as Windows HyperTerminal To install Phone Tools insert the 56347 system CD into the CD ROM drive click the Phone Tools icon You will be asked to choose your language The software automatically loads onto your PC To configure your modem follow these steps 1 After installing Phone Tools run the program 2 Find the dialog box or menu that lets you select your modem In Windows Terminal select Settings Modem Commands in HyperTerminal select File Properties Phone Number and in PhoneTools select Configure General Configuration Communication Change Modem 3 Choose your modem from the program
51. his warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to www multitech com documents warranties Extended two year overnight replacement service agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http www multitech com programs orc for details on rates and coverage s Please direct your questions regarding technical matters product configuration ver
52. ialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress Multi Tech Systems Inc MT5634ZBA Series User Guide 27 Chapter 7 Troubleshooting If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone If you can t change your modem s initialization string to replace with which will cause the modem to ignore dial tones If the modem reports BUSY the other number might be busy in which case you should try again later However it might indicate that you have failed to add a 9 the prefix to the phone number if you must dial 9 for an outside line If you must dial 9to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g
53. ice s documentation Windows NT 4 0 To look for address or IRQ conflicts click Start Programs Administrative Tools Common and Windows NT Diagnostics In the Windows NT Diagnostics dialog box click the Resources tab to see which input output ranges and interrupt requests are in use If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation The serial port might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try the other modem if there is no problem with the other modem call Technical Support for assistance See Appendix F for phone numbers The Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection Possibilities include lack of a physical connection to the telephone line a wrong dial tone a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end incompatibility between modems poor line conditions Multi Tech Systems Inc MT5634ZBA Series User Guide 26 Chapter 7 Troubleshooting You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled include V1X4 in the modem s init
54. ification that the product is defective etc to our Technical Support department at 800 972 2439 or email tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair 9 multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http www multitech com COMPANY offices DEFAULT ASP Multi Tech Systems Inc MT5634ZBA Series User Guide 43 Appendix Warranty Service and Technical Support In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please conta
55. less than 5 seconds between the end of one call attempt and the beginning of another For automatically answered incoming calls e The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing For correct operation total of the RN s of all devices connected to a single line at any time should not exceed 5 South African Statement This modem must be used in conjunction with an approved surge protection device Multi Tech Systems Inc MT5634ZBA Series User Guide 39 Appendix D Installing Modem Under Linux Appendix D Installing a Modem Under Linux This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6 2 operating system Other versions of Red Hat and other Linux operating systems should be similar Briefly in Linux you do not need drivers for most standard external modems and most internal ISA bus modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions PC port Linux port 1 ttySO Com2 ttyS1 Com3 ttyS2 Com4 ttyS3 Installation Connect the external modem to an available serial port Setup This section describes how to make sure Linux can talk to the modem and be able to dial up the Internet Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The following procedures use the most commonly install
56. llowing conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur Multi Tech Systems Inc MT5634ZBA Series User Guide 35 Appendix Regulatory Compliance Part 68 Telecom 1 10 11 This equipment complies with Part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant The ringer equivalence number REN is used to d
57. n radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity Multi Tech Systems Inc MT5634ZBA Series User Guide 38 Appendix Regulatory Compliance New Zealand Telecom Warning Notice 1 11 12 13 14 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no gu
58. ndix A Technical Specifications Appendix A Technical Specifications The MT5634ZBA Series modem meets the following specifications Trade Name MultiModemZBA M Model Number 56347 Build Number Global MT5634ZBA V90 Global MT5634ZBA V V90 Global Server to Client Data Rates Client to Server Data Rates Client to Client Data Rates Fax Data Rates Voice Compatibility Data Format Modem Compatibility Fax Compatibility Video Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features Command Buffer MT5634ZBA V92 Global MT5634ZBA V V92 56K speeds when accessing a V 90 or V 92 server actual speed depends on server capabilities and line conditions Up to 48Kbps when accessing a V 92 server actual speed depends on server capabilities and line conditions otherwise the same as client to client data rates see next listing 33600 31200 28800 26400 24000 21600 19200 16800 bps 4400 12000 9600 7200 4800 2400 1200 0 300 bps V 92 33600 31200 28800 26400 24000 21600 19200 16800 V 92 amp V 90 14400 12000 9600 7200 4800 2400 300 bps TIA EIA IS 101 Voice Option only Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 32bis V 32 V 22bis 22 Bell 212A and 103 113 ITU T V 21 amp V 23 V 42 V 42bis V 44 V 92 ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter
59. ne who has the User Guide knows the default setup password you should change the password and possibly also the remote configuration escape character Changing the Setup Password 1 Open a data communications program such as HyperTerminal or PhoneTools 2 the terminal window type AT SMTSMODEM AT Sxxxxxxxx if you have replaced the MTSMODEM password with and press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 Tochange the password type where xxxxxxxx stands for the password and then press ENTER The password can include any keyboard character and can be up to eight characters long The modem responds with OK CAUTION Passwords are case sensitive The next time you enter the password it must be in the same case as you set it up 4 The new password is saved automatically You can now either enter more AT commands or exit the data communications program The next time you wish to set up the modem you must use the new password Changing the Remote Escape Character To further improve security you can change a remote modem s remote configuration escape character either locally or remotely The remote configuration escape character is stored in register S9 The factory default is 37 which is the ASCII code for the percent character 96 Setting S9 to 0 zero disables remote configuration entirely CAUTION If you do this remotely you won t
60. oanswer To enable autoanswer change DTR Control to amp DO and make sure amp 00 amp Q5 or amp Q6 is also set For more information see the amp D command in the AT Commands Reference Guide For information on changing the modem s default configuration see Install and Configure Your Software in Chapter 2 Autoanswer might be disabled Turn on autoanswer in your communications program or send the command ATSO 1 5022 if you have Caller ID service to your modem in terminal mode File Transfer Is Slower Than It should Be If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymodem G instead Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed Are you downloading a compressed file with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enabled than with it disabled Does your Internet service provider ISP use the same 56K protocol as your modem The default setting of your modem is to connect using either the V 92 or the V 90 protocol depending on which one the ISP s modem is using If your ISP uses the V 90 protocol the maximum speed you will be able to upload at is 33 600 bps Check with your ISP to see which protocols it supports Are you trying to send a file
61. on the modem and the other end into a serial port connector on your computer such as COM1 COM2 Connect the Modem to the Telephone Line Plug one end of the modular telephone cable into the modem s LINE jack and the other end into a standard phone wall jack Important The LINE jack is not interchangeable with the PHONE jack Do not plug the telephone into the LINE jack or the line cable into the PHONE jack Note Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems For more information see Appendix A Connect the Two Wire Leased Line Leased Line Only Plug one end of a two wire telephone cable into the modem s LINE jack and the other end to a two wire leased line wall jack or terminals Note Before you can use the modem on a leased line you must first change the internal jumpers See Step 2 Change the Internal Jumpers Connect the Modem to a Phone Optional If you want to connect a phone to same line as the modem plug it into the modem s PHONE jack Important The PHONE jack is not interchangeable with the LINE jack Do not plug the telephone into the LINE jack or the line cable into the PHONE jack Multi Tech Systems Inc MT5634ZBA Series User Guide 10 Chapter 2 Installation Connect a Microphone Voice Option For voice mail or speakerphone applications plug an unamplified microphone into the MIC jack on the side of the modem The microphone should have a
62. onnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Multi Tech Systems Inc MT5634ZBA Series User Guide 37 Appendix Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 5 EC of 9 March 1999 o
63. orized service personnel Caution The circuit board can be harmed by static electricity Before you open the case touch a grounded object such as the metal chassis of your computer to discharge any static electricity in your body then touch the metal shell of the modem s RS 232 connector to ensure that there is no voltage difference between you and the modem Opening the Modem 1 If the modem is connected turn it off and remove all connecting cables including the power and line cables 2 Turn the modem upside down 3 Onthe bottom of the modem are two screws which hold the case together Remove both screws and set them aside 4 Turn the modem right side up Remove the top part of the modem case 6 To close the modem reverse Steps 1 5 Multi Tech Systems Inc MT5634ZBA Series User Guide 8 Chapter 2 Installation Location of the Jumpers J10 Dial Up Leased Line J11 Originate Answer Leased line Dial up default Answer default Originate O NP 500995 r3 L3 oO r3 oO r3 oO J8 Speaker Mode Jumper for Modem BI Closed stereo default with Voice Option Open mono Changing the Dial Up Leased Line Jumper As shipped from the factory your modem is configured for normal dial up operation That is the modem must dial a phone number to connect to another modem To use the modem on a leased line you must change jumper J10 to select leased line operation an
64. ous section 5 Click OK Answering Calls To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others depending on your requirements Each vendor of Linux has more than adequate information on installing these programs Ae Multi Tech Systems Inc MT5634ZBA Series User Guide 40 Appendix Connecting to a Cisco Router Appendix E Connecting to a Cisco Router Connecting to a Cisco Router Console Port The console on the Cisco IOSQ router is an asynchronous serial port configured as data communications equipment DCE For Cisco 1000 1600 2500 2600 and 3600 series routers the console port uses an RJ 45 connector WARNING Do not connect the modem to the Cisco router s auxiliary port This procedure and document apply only to the Cisco router s console port Step 1 Configure the Modem for your Country Configure the modem defaults to match the requirements of the country in which it will be used For information on how to do this see Step 5 Configure the Modem for your Country in Chapter 2 Step 2 Configure for Callback Security in Direct Connect Mode Callback security requires a caller to give a correct password before sending data to the system If you do not plan to use this feature skip to Step 3 Note Setting the modem for callback security in direct connect mode disables the remote configuration feature of th
65. protocol is enabled by default If the MultiModemZBA modem detects another V 92 modem during the handshake phase they will connect in V 92 mode otherwise they will connect in V 90 mode or the highest mutually acceptable mode The AT command that controls this is MS e Commands AT commands specific to the V 92 protocol and the new V 44 compression protocol begin with the plus character 4 These commands are in this manual Also the S109 register has been modified to support V 92 PCM Upstream PCM Upstream is disabled by default To upload files at speeds above 33 6 kbps you must enable PCM Upstream using the command PIG 1 Please note that this requires connection to a V 92 capable server Also please note that since upload speeds are affected by line conditions meeting the previous requirements cannot guarantee speeds above 33 6 kbps Quick Connect Quick Connect which shortens the handshake time with another V 92 modem is disabled by default To enable it use the command PQC 0 Quick Connect speeds connect times by skipping the line test during the handshake and using the configuration from the last data connection Quick Connect works best when line conditions are consistent from call to call If line conditions are variable enabling Quick Connect can actually increase the connect time slightly Multi Tech Systems Inc MT5634ZBA Series User Guide 16 Chapter 3 Operation Modem on Hold Modem on Hold enables you to pu
66. ranty x x x x Feat ures Specific to V 90 Speed V 90 56K download speeds from V 90 servers and 33 6K upload speeds Fax Class 1 and 2 faxing at 14 4K Compression V 42 compression Features Specific to V 92 Speed V 92 56K download speeds and 48K upload speeds when connecting with V 92 server Fax Class 1 1 0 2 and 2 1 faxing at speeds to V 34 33 6K bps Super G3 Compression V 44 compression improves data throughput rates Quick Connect Quick connect cut the time required for a dial up modem to handshake to an ISP or other connection in half Modem on Hold Modem on Hold allows the modem to work in conjunction with call waiting provided by the phone company Please note that some V 92 features are turned off in the factory default configuration and may need to be turned on depending on your needs Multi Tech Systems Inc MT5634ZBA Series User Guide Chapter 1 Introduction What Is in Your Modem Package An MT5634ZBA Series modem A set of four self adhesive plastic feet This Quick Start Guide Asystem CD containing modem drivers a User Guide an AT Command Reference Guide PhoneTools a data communications program and Acrobat Reader Auniversal power supply 9 to 25 pin serial cable e An RJ 11 phone cable A power cord country specific Multi Tech Systems Inc MT5634ZBA Series User Guide 7 Chapter 2 Installation Chapter
67. re manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disc
68. res Global Approval With an MT5634ZBA global product you need just one modem for worldwide use The MT5634ZBA has approvals in 40 countries This means one global product can ship virtually anywhere Voice With Voice Models The voice feature supports voice mail and full duplex speakerphone This allows you and the caller to speak and listen at the same time e Remote Configuration Whether you provide connectivity for a sales office just miles away or for multiple offices across the world the MultiModemZBA lets you configure each remote modem from a central site See Chapter 5 for a complete discussion Callback Security Callback security protects your network from unauthorized access It also helps control long distance charges for remote offices and users requiring access to the central site LAN When callback security is enabled the remote callers enter a password and then the central site s modem calls back See Chapter 6 for a complete discussion Modem on Hold Modem on Hold works with your telephone company s Call Waiting service to put a remote modem on hold while you answer a voice call When you finish your conversation and hang up the previous connection resumes providing you have not exceeded the time limit Among other things this feature eliminates the problem of the modem disconnecting if someone calls you while Call Waiting is enabled 2 Wire Leased Line Support A leased line is a private
69. s the modem s maximum transmission speed or faster however few files can be compressed enough to require speeds that high and not all serial ports can handle speeds that high If the communication program has an autobaud selection make sure it is disabled Autobaud applies only to older modems and can cause problems if enabled 8 Ifthe program allows you to edit the no connect messages NO CARRIER BUSY NO ANSWER NO DIALTONE make sure there is no space between DIAL and in NO DIALTONE 9 For more information refer to the software manuals or the software s online help for other configuration choices and for information on how to use the modem with other communication programs In most cases you can accept the default values Step 7 Modem on Hold This step applies to modems used in North America and V 92 modems only Modem on Hold is a feature that allows you to manage all your telephone communications while connected to the Internet over a single telephone line Load it onto your PC from the system CD Important 1 The modem driver must be installed before you install Modem on Hold 2 Your ISP must support the Modem on Hold feature 3 Your modem must be support V 92 4 Your phone line must support call waiting For information about setting up and using Modem on Hold refer to the Modem on Hold ReadMe file You can also use the program s online Help accessed by pressing F1 or the Help button you can
70. stereo 1 8 inch mini plug Do not use monophonic microphone Connect Speakers Voice Option For speakerphone or voice mail applications use a 1 8 inch plug male to male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card If your sound card does not have a LINE IN jack use its MIC jack The stereo male to male patch cord can be purchased at a local PC retail store If you do not have a sound card you can plug an unamplified speaker directly into the SPKR jack Connect the Modem to the AC Power Outlet The power switch is located on the right side of the modem Make sure it is set to OFF Plug the universal power supply into the PWR jack on the modem Then plug one end of the country specific power supply cord into the universal power supply and the other end into a power outlet or power strip Note Use only the power supply supplied with the modem Use of any other power supply voids the warranty and can damage the modem Power On Test Test the modem by turning it on When you turn it on the modem performs a diagnostic self test after which the 56 indicator should light If this does not happen check that the power switch is on the power supply is solidly connected and the AC outlet is live If these measures do not work see Chapter 7 Troubleshooting Surge Protectors and Lightning Your modem has automatic self resetting protection to protect it from lightning ind
71. sword Telephone Number adlale o ojon 5 o wi2j o A J 5 A N N J N Multi Tech Systems Inc MT5634ZBA Series User Guide 24 Chapter 7 Troubleshooting Chapter 7 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter e None of the LEDs light when the modem is on The modem does not respond to commands The modem cannot connect when dialing The modem disconnects while online The modem cannot connect when answering e File transfer is slower than it should be Data is being lost There are garbage characters on the monitor e The modem doesn t work with Caller ID e Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support see Appendix F None of the Indicators Light When you turn on the modem th
72. t a V 92 capable server on hold while you take another call Modem on Hold operation is possible only with the Modem on Hold program included with the 56347 modem Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the Internet and Web via your modem you must establish a dial up account with an Internet service provider ISP To locate an ISP near you look in a local directory or computer publication Your ISP should provide you with the following information User name also called user ID Password Access number the number you call to connect to the server Host name and or domain name Domain Name Server DNS server address If besides the Web you use the Internet for e mail and newsgroups your ISP should also provide you with the following information E mail or POP mail address POP server address Mail or SMTP address News or NNT server address Multi Tech Systems Inc MT5634ZBA Series User Guide 17 Chapter 4 Commands S Registers and Result Codes Chapter 4 AT Commands S Registers and Result Codes The AT Commands S Registers and Result Codes for the MT5634ZBA Series Modems are published is a separate Reference Guide This guide is included on the MT5634ZBA Series system CD You can open the guide from the CD or you download the guide to your hard drive Multi Tech Systems Inc MT5634ZBA Series User Guide 18 Chapter
73. tion type AT amp Z1 JATxxxxxxxx where xxxxxxxx is the dialing string and press ENTER Note that the memory location number in the command is incremented by one Repeat as many times as necessary through memory location 29 until all dialing strings have been entered 10 To review your entries type AT amp V and press ENTER Note A form is provided on the last page of this chapter to help you plan or keep track of password and phone number assignments Multi Tech Systems Inc MT5634ZBA Series User Guide 21 Chapter 6 Callback Security Calling Procedures Use the following procedures to call a modem that has callback security enabled Note that Autoanswer must be enabled on the calling modem 5021 Password Only Callback Use this procedure when calling from a fixed location 1 Using a data communications program such as HyperTerminal or PhoneTools dial the number of the callback modem 2 When the connection is established the callback modem responds with the following message Password 3 Type the password corresponding to the phone number for your modem Press ENTER You have three attempts or one minute to enter a valid password 4 Ifthe password is valid the following message appears and the modems disconnect OK Disconnecting 5 After the delay specified by the command the callback modem calls the number associated with the password If the callback modem is unable to establish a
74. to the modem from the DOS prompt Make sure you are in terminal mode in your data communication program then type AT and press ENTER If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software Multi Tech Systems Inc MT5634ZBA Series User Guide 25 Chapter 7 Troubleshooting Try resetting your modem by turning it off and on If you are using DOS or Windows 3 1 communication software make sure the initialization string includes amp F as the first command to cancel any leftover command that could affect the modem s operation If you don t get an OK the problem may still be in the communication software Make sure you have done whatever is necessary in your software to make a port connection Not all communication programs connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modems TR indicator lights to show that the software has taken control of the modem through the COM port Your communication software settings may not match the physical port to which the modem is connected The serial cable might be plugged into the wrong connector check your computer docu mentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings
75. tries again up to the number of attempts specified by the command After the modems reconnect the following message reappears Password Type the same password that you used to initiate the call You are allowed three attempts to enter the password after which you will be disconnected If the password is valid the following message appears and the modems establish a working connection OK Connecting Multi Tech Systems Inc MT5634ZBA Series User Guide 22 Chapter 6 Callback Security Extension Entry Callback Use this procedure when calling from an extension at the callback number The password that you use must be set up for an optional extension entry callback 1 Using a data communications program such as HyperTerminal or PhoneTools dial the number of the callback modem 2 When the connection is established the callback modem responds with the following message Password 3 Type an extension entry password press the plus key type the extension to call back to and press ENTER You have three attempts or one minute to enter a valid password 4 If the password is valid the following message appears and the modems disconnect OK Disconnecting 5 After the delay specified by the CBDn command the callback modem calls the extension that you entered after the character If the callback modem is unable to establish a connection it tries again up to the number of attempts specified by the CBAn command
76. ts are made in advance Please direct questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you as listed at http www multitech com COMPANY offices DEFAULT ASP or e mail tsupport multitech com When calling the U S please direct questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis International Distributors Procedures for international distributors of Multi Tech products are on the Distributor Web site at http www multitech com PARTNERS ogin Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info Gthesupplynet com Internet http www thesupplynet com Multi Tech Systems Inc MT5634ZBA Series User Guide 45 Appendix Warranty Service and Technical Support Technical Support Multi Tech Systems has an excellent sta
77. uced electrical spikes on the telephone line Nonetheless large power surges and nearby lightning strikes can damage or destroy your modem Therefore we recommend that you plug the modem into a surge protector rather than directly into a wall outlet preferably a surge protector that provides protection against electrical spikes on the telephone line as well as on the power line Note that not even a surge protector can guard against damage from a nearby lightning strike During an electrical storm it is safest to unplug your computer equipment from both the power outlet and the telephone line Multi Tech Systems Inc MT5634ZBA Series User Guide 11 Chapter 2 Installation Step 4 Install the Modem Driver If you use Windows 95 or above you must install the modem driver The modem driver tells Windows how to control the modem If you use a Linux operating system please see Appendix D If you use another operating system please refer to its documentation for modem installation information Installing the Modem Driver 1 Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in C
78. y after it has been configured for the first country You can use one of two configuration methods 1 Use the Global Wizard to Configure Your Modem 2 Use AT Commands to Configure Your Modem Using the Global Wizard to Configure Your Modem The Global Wizard configuration utility is recommended for computers running Windows 95 or newer 1 2 3 oN ao s Insert the MultiModemZBA system CD into the CD ROM drive The Autorun menu should appear Click Initial Setup and Country Selection Choose either Run Global Wizard from CD This will not load the wizard onto your hard drive or Install Global Wizard on the HD This will install the wizard onto your hard drive for future use The Global Wizard dialog box appeared Click Next The Global Wizard searches for your modem and identifies it Click Next Select the country in which the modem will be used Click Next Review your choice of country Ifitis correct click Next to configure the modem When Global Wizard announces that the parameters have been set click Finish to exit Using AT Commands to Configure Your Modem Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window 1 2 Run Phone Tools To configure the modem for a specific country Type AT T19 0 nn where nn is the country code in hexadecimal notation Click ENTER The message OK displays Then save the code by typing t

Multi-Tech Systems MT5634ZBA-VV.90 User's Manual

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