User's Manual - Tell Software Kft.
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1. www tell hu TMS System User s Manual 2 4 7 Managing customer notes You can attach comments and notes to customers You can manage these notes and comments in the following window The window s appearance is the usual which means that the buttons on the right are used to switch to other information windows or to close this one Demo customer 100B The upper section of the window contains buttons for managing data and configuring the appearance of these notes The appearance large icon small icon details etc can be modified the usual way in Windows systems therefore we will not go into details about it If you select the detailed appearance which 15 the default as you can see on the picture above you can modify the order of the list by clicking on its column headers Data management 15 done by the use of three buttons Create new note By pushing this button the section containing notes will change so that you can create a new note for the customer Caption Access C User can t read v Valid to l aE User can read Friday February 18 Eror description C User can write First you have to give a name for the new note This note will appear in the list with its name Then you have to set a validity date for it This date 1s for notification purposes only http www tell hu TMS System User s Manual the note or comment will still be accessible a2. 2257201 0 10 35 30 Last Test event 2 4 6 6 Device data We have already discussed that some zone can have devices attached to them This page displays the devices assigned to the customer Demo customer B 100B e Base Data Addresses Zone Def e Calling List Test I Devices m Status Control Time det Type Comment gt emque Picture sea 1720 Spectra Control panel amp http www tell hu T MS System User s Manual 2 4 6 7 Status control configuration You can define specific times when the system checks the customer s alarm panel s armed state These definitions can be done on this page Demo customer 100B LN Base Data a Addresses 24 one Def e Calling List a Test ki Devices EL Status Control PL Time def wednesd Check close state Close missing 9004 19 00 00 19 00 00 19 00 01 2 4 6 8 Time window configuration You can define time windows in the system which you can assign to events or state changes The software will notify the user when the expected event does not arrive within the specified time window or if it arrives outside it These definitions are shown on the following page Demo customer B 100B NT Base Data Cy Addresses E zone Det e Calling List Test t Devices m status Control Time def T Notes e Status Close Clear 06 00 10 00 00 00 1 mm 08 00 10 00 08 00 10 00 num OK Pie http
3. partners associated with to it Button to stop sound notification The event can be categorized The selected category can be modified later Every category change will be logged with the current user s name therefore it can be backtracked anytime who did the category modification Categories can be customized in the administrator module If a subtask 15 registered into the log it can not be modified later the comment list can only be expanded by new subtasks With the buttons found on the right you can view the customer s base data images and notes Existing notes attached to the customer are symbolized by the small paper icon being filled with a yellow color on the button The operator also has the option to request a simple report for the selected time period or temporarily disable the customer http www tell hu TMS System User s Manual The event can have multiple workflows assigned to it By clicking on the workflow s name the area under it will display every information necessary to complete its tasks The following picture shows what kind of information is displayed i Customer Cust Demo customer B 1006 M ame Mr Demo Customer City Bigcity Addr Litle Str 15 123 387 455 Phone a 123 967 654 EM ail ee qnfaceitmsdema com Task Specified action anta the event At Contact M ame Owner City Bigeity Addr Litle Str 15 Phone a 123 3875 543 EH ail oe Bigbossitmedema com Dis
4. Chapter 2 3 you can manually open it by double clicking on the row or the appropriate quick select button e SYSTEM System generated event that has to be handled by the operator with the specified workflow associated to it but the operator already acknowledged the event Demo customer A This is the background color of the selected row If you issue an event related command it will affect the event represented by this row If the operator selects a row by clicking on it the event changes to a recognized http www tell hu TMS System User s Manual state In case the last row 15 selected if a new event arrives the system will automatically select the new event row If the selected row is not the last the selection will not change when a new event arrives and because the selected row is always displayed in the window it is possible that newly arrived events will not be visible because the new row will hang out of the window The upper left corner of the rows show whether the event has already been recognized by the operator If the upper left corner is red the event has not been recognized yet To recognize an event you have to either click on its row use the appropriate menu command or toolbox button You can also see here whether the operator has attached any accessory information to the event this 15 symbolized by a pen icon Furthermore you can also see if the event has modified the alarm or
5. Display Mates Ctrl M Display Pickure Y Display Status zi Display Alarmed Objects Ctrl C d Disable customer temporary B Find Customer Display Base Data After selecting this command a window will appear containing a list where you can select a specific customer r Window List k Demo customer C 100C Demo group a Demo customer 1234 id Demo customer B 1008 Hi RECEIVER 1 id SYSTEM 0 X Cancel As you can see the list also shows the different customer groups so you always know the structure your customer s have been categorized into You can also search in your customer list There 15 a text field on top of the list where you can type in the customer s name or code or any substring you want By pushing on the arrow button next to the textfield the system will show the first entry customer whose name matches your keyword By subsequently pushing the arrow button the system will keep jumping to the next result The system does not differentiate between uppercase and lowercase letters After selecting a customer you can display its base data by clicking on the OK button Base data contains the customer s name address phone number zones partners persons to be notified etc The text field in the lower third of the window shows a list containing the customers whose details window are opened at the moment Display Notes After selecting the menu co
6. He can also delete selected rows if necessary These can be done by right clicking on the selected rows and choosing the appropriate command from the popup menu Disable Group of Events The administrator can create event groups If there are any event groups defined in the system the operator can get a list of these groups by selecting the Disable Group of Events command A submenu appears containing all such defined groups The operator can temporarily enable disable the events in the group by clicking on the specific group s name Disable Customer temporary After selecting the menu command the already mentioned list window will appear where you can select a customer After clicking on the OK button the selected customer becomes temporarily disabled Disabled customers will still appear in the list therefore you can also easily enable them when required If at least one of your customers 1s in a disabled state the state row on the bottom of the window and also a symbol next to the menu command will notify you about it Find Customer You can search for a customer based on its previously set parameters After selecting the menu command the following dialog box will appear where you can search for customers Find Customers Search substring in Base In one Data in Calling List Data in Mates Data in Devices Data Event Name x I I I I Case sensitive Only active custo
7. also do specific predefined operations when necessary In order to work at a high quality level it is necessary for the operator to know the system s possibilities to use them in the appropriate situations Operating the system does not require advanced computer knowledge but understanding the operator module s OrME functions and user interface components 15 necessary 1 Starting and stopping the OrME The system startup can be done by starting the OrME software module After the basic security checks the OrME asks for the username and password to identify the specific user The actual user s identifier will be attached to every event and operator interruption that happens while the system 15 active If you start the software without the hardware key a notification text will appear displaying the remaining time left T E L L Monitoring Software Login Name Password x Cancel Temporally Licenced mode 39 day left Please use USB Key Here you can see how many days you have left to use the TMS system without a hardware key After the 90 day trial period expires the OrME module will stop handling interface modules which means that it will not receive and process data coming from receiver units Note There is a special interface module called Demo You can use this to generate events and test the system This interface module remains functioning even after the trial period expires n fact if only the demo module is
8. also manually activate back a customer if required The maximum time interval is one hour e There is also an option to temporarily disable a specific event of the customer You can set the time interval here in seconds The maximum time interval here is also one hour http www tell hu TMS System User s Manual Administration With this command you can start the system s administrator module if you have the necessary rights required for administration work Lock Window You can lock the software with this menu command It remains fully functional in this locked state but no user operator action is possible Unlocking the software can only be done by typing in the actually logged in user s or the root entity s password defined during system installation This function 15 useful when the operator currently using the OrME module has to go away from the computer for some time and does not want anybody else to tamper with the system while he 1s away Disable local event management In case of the TMS Pro the operator has the option to do work on a computer different from the one that handles the receivers units In this case you can start another operator module on a remote even physically remote computer so events and workflows will be managed there You have to block event handling on the computer that manages the receiver units in order to avoid parallel event management and data collision This menu command 15 available only t
9. appear containing the workflow specified for that event Of course with the proper configuration this window will automatically appear when an event arrives that has a workflow for the operator associated to it http www tell hu TMS System User s Manual As you can see you can view any event s details attach task s for the specific event but these task s will be displayed on if they were defined for that event Event and zone information Workflow s to do and Buttons to display other information regarding the customer You can type the finished subtasks here person s to be notified if there are any Event category Demo customer TOOBj Burglary Alarm 2 5 2010 70 35 30 4M Demo customer B 1006 Burglary Alar v Burglary alarm Owner 1130 Front door 1 Canceled with password T A 2 5 2010 10 37 27 AM Superuser pedir 3 Cust 1037427 AM gt Canceled with a password 10 3727 AM Lontact Owner pei fl pid id Cust Demo customer B 1006 10 35 27 Lontact Task Specified action onto the event aoe ankinn canta n A Di TIT bl wf Ackndwledge a Subtasks you already typed Close window when all tasks in can be registered into the of the workflow has been log with date and time finished Log entries of the tasks Details of the assigned already finished workflow plus customer and
10. configured as an interface unit the system will not do hardware key or the test time interval checks and behaves as it is for presentationoal gs only Even the warning message will not appear http www tell hu TMS System User s Manual After the OrME starts and the trial period did not expire yet or you already use a hardware key the interface modules are activated After that the system 15 ready Stopping the OrME module is done the usual way in Windows systems If the actually logged in user has the necessary rights to stop the system the software and all receiver unit handlers shut down Naturally every system start and stop event is logged 2 The OrME module s user interface structure The OrME software or module is the one that the system user has to use for its daily work this is the one that is responsible for showing the appropriate and necessary information when needed The software s user interface is divided into several sections First let s look at these sections and discuss their functions in general After that we ll discuss the software s usage in detail The following window will appear after you start OrME module T E L L Monitoring Software Monitor System Event List H lal E Fie wiew Customers Tools Users Language Window Help mx amp Im amp 2 dE ae almal mme Ey Event List Date Time Code Customer name Event name 2 4 7010 8 38 57 AM 12
11. customer 100B Sel Test 1 Devices Status Control Ki Time def Base Data Ua Addresses 51 Zone Def Ey Calling List t Notes 1006 Demo customer K Em Code Table CID Fwd of disable Key can found S Latus Hefress http www tell hu T MS System User s Manual The Status group box displays the customer s status data Every customer has three predefined status types All of these status types can have three different states The symbols used here are bigger and more detailed than the ones used at the status check window The symbols meanings are the following The object s unknown closed opened state The object s unknown alarmed normal state The object s unknown technical fault technical OK state 8 Reltess By pushing the an refresh button the system reads the databases again to get the most actual status this 15 not done automatically This could be necessary when customer s status changes due to a received event while you are using the OrME 2 4 6 2 Customer address data You can assign four different addresses to every customer You can view these addresses on the Addresses page Demo customer 100B Sel aj Test KS Devices Status Control LA Time def Base Data 4 Addresses 24 one Def e Calling List 4 Notes Object address Report address Billing address
12. easy way The buttons are divided into two rows The first row displays buttons for every opened window except workflow windows If you click on a button the window associated to it will become instantly visible in the software The first button always displays the window containing the actual event list The second row of buttons become visible when an event arrives that has to be handled and the operator has not acknowledged it yet These buttons can contain two different symbols If no window has been displayed for the specific event so far a red ball symbol 15 visible in the button e Lust Demo customer amp Burglary Alarm http www tell hu TMS System User s Manual This can happen when you configured the system not to automatically open workflow windows for incoming events In these cases you can open a window for the event by pushing the appropriate quick select button If the workflow window is already generated either by automatically or manually opening it a red exclamation symbol 15 visible in the button Demo customer 12 24 Burglary Alarm i The buttons caption is in the following format customer name event name E L L Monitoring Software Monitor System File View Customers Tools Users Language Window Help Slaa 12 leme E Event List id Demo customer 1234 Status E Event Statistics T Demo customer 12 34 Burglary Alarm Ea Event Lis
13. modify the states themselves 2 4 5 Displaying customer image information Here is where image information regarding the specific customer is displayed This window can be reached multiple ways In the main menu by selecting the customer right clicking on the event list and selecting it from the popup menu with the Ctrl Alt K key combination etc http www tell hu TMS System User s Manual f Data taa Notes Ee Ee p p p 7 zi ER ron Ee E E Depository Depository E Ee Close ES ES ES mae ES ae aa ES ht a L EET ECC REC TEL TET TaN EEE TET aR Tae Ee mare ere me TR ear Ee The window caption contains the name of the customer whose images are displayed in the window The upper section contains the following tools zito rl These items have the following functions from left to right e Zoom in e Zoom out e Image selection combobox a customer can have multiple images attached The window s central section displays the actually selected image The image can also display additional information about the location of zones for example on a layout or ground plan image or protected objects on a map for example with the following symbol The number above the arrow represents zone number If the number is z
14. 34 Demo customer Open by user lt User Superuser The different sections functions are the following e Menu The different module functions can be reached here e Toolbars Here you can reach the most commonly used functions with a push of a button e Window selection buttons The software utilizes a so called MDI surface This means that inside the main window the system can create multiple sub windows to show different data on which you can operate at will A separate button will appear for every such window You can easily navigate them with these buttons Event list window This is a special window which shows the incoming events in a list form Normally this window can not be closed while the module is running e Area for showing windows This part of the main window is used to show the opened windows e Status row It shows if there are any banned users shows the hardware keys state the currently logged in user s name the number of received but unprocessed events that are waiting and a short text about the currently selected menu command or tool button http www tell hu TMS System User s Manual 2 1 Menu commands Menus just like in any other application are used to reach the software s fundamental functions by clicking on of the main menus a drop down list containing the menu commands associated with it will appear If you move the mouse over one of the commands the status row will show some infor
15. Fast address Picture MH ame Mr Demo Customer Zips City 123456 Bigcity Address Litle Str 15 Phone i 23 387 554 f 23 387 455 E mail linfoCitmsdemo com Contact person Comment Latitude GFS Longitude GPS http www tell hu TMS System User s Manual As you can see the four different addresses are on four separate pages The fields are almost identical in these pages there are minor differences only The Report address page contains the expected report format The note can contain special information also we have already discussed it in the Administrator s Manual 2 4 6 3 Customer zone definitions In the OrME terminology every supplementary information type for events are regarded as zones Because of the different communication protocols between alarm panels and the receivers many zone types exist Two types are generally known by alarm panels the user and the zone literally speaking The system also contains an Other zone type to be used as necessary The Zone Def page shows a list containing every zone defined for the customer and every device assigned to the zones AMC amer B 100 m aj Test l3 Devices Status Control PL Time def ue Base Data Addresses En one Def e Calling List re Notes Picture Window 1 Window 2 You can modify the list order by clicking on the column headers 2 4 6 4 Customer assign
16. IVER 1 ik SYSTEM 0 B Demo customer B 1008 2 4 2010 3 47 21 PM iL Demo customer C 100C l Demo customer 1234 2 4 2010 3 41 01 PM 2 4 2010 3 37 14 PM The table summarizes the different customers events in a simple graphical way You also have the option to request detailed information about the selected item by right clicking on it 2 1 5 Users menu commands SN Login Users Receipt Events Change Password Login Users This menu command is used to log into the system Username and password required Receipt Events The user has to notify the system that he acknowledged and received even those events that do not have a workflow associated to them This can be done by clicking on the specific row containing the event but because these events do not require user action just acknowledgement by selecting this menu command or the corresponding button in the toolbox you can acknowledge every such new event This procedure can be automated if you allow it See automatic event receiving in Chapter 2 1 1 Change Password By selecting this menu command a new dialog box will appear where the current user can change its own password To do this first you have to type in your current password then type the new password twice The system will substitute the password characters with characters for your security http www tell hu TMS System User s Manual 2 1 6 Languages menu comma
17. Monitoring Software User s Manual TMS System User s Manual Table of Contents COE SM CRI ICT IIR Ee 3 niu CRUG GIO NER 3 1 Starting and stopping the 3 2 The OrME module s user interface 4 ZAR M S COMA AIS 5 Deeds ae We A LE CONV S CENE Rr 3 A BORA E tale IUE 13081210 8 T 2 1 Customers mMenu command TR S AE EA 8 FA E Tool Mient ES 11 2 Med Users Mi CMU 12 ZN L tpudbes meni COMMAS serisi eE eE EEA aE EANNA RE UE REEL 13 V READS PRSE OS NT 13 PAN BESSER NN er SEDs aa E I ee Pe eee T EA 13 220 STHD TO carters ours eos dail pee IER URINE 13 De cM MAU 51 14 2 Ai ora RR RR 14 Dass SONNE EO Net pst cesta 15 PA QE TITO OSTIO 15 2 5 W mdow guick select DUETODIS a meet ssi cms ons 15 OR DAMON sae qu ama cum sm came Sese ied sa ucts SIDON A aac 16 ZO T RU eS VUE 17 2 4 2 The workflow 1 19 2 13 Condimon i Hered event a 21 2 4 4 Displaying customer StAtUs ccccccccccecceecsseeeeseeeesseasseeeeeeeeeeeeeeeeceeeeeeeeeese
18. Password Hose 12 ib ib ib ib ib ib ib 1 at at at at at at at Note As you can see the data column contains three data types that are distinguished with symbols The red exclamation mark symbol marks a task for the operator The telephone and mail symbols mark phone numbers and email addresses If the system contains an installed Dialer or E mail module some new buttons appear next to the button that is used to log completed tasks These new buttons are to control these modules When you select a data row containing a phone or mail symbol by clicking on the appropriate module s button you can start dialing the phone number or write a mail to the selected address where the mail already contains the mail recipient and the event s data The window can only be closed when the operator has fulfilled the conditions specified in the configuration completed its tasks and notified the system about it therefore a checkmark appeared next to the workflow s name If you try to close the window anyway it will be minimized instead The section displaying event and zone information will change its background to green if a user open event arrives from the customer while the workflow window is open meaning that the operator is in the middle of handling a specific task If you stop the OrME software while there 15 at least one event that has not been acknowledged yet the workflow window will automatically appear the next time the softwa
19. an add notes to the workflow but existing notes or comments can not be modified This can also be done by double clicking on the specific event in the list Simple Report By selecting this menu command a new window will show the events of one or all customers from the actual event list in a specified time period After selecting the command first you have to select the customer time period and event type you want to see in the window Event Filter Who All customers From Thursday February 8 15 11 Friday February 6 15 17 if Show Tech Error status set or clear events iw Show Closed status set or clear events if Show Alarm status set or clear events iw Show all the othet events X After setting the necessary conditions click on the OK button to proceed http www tell hu TMS System User s Manual Actual Customer Simple Report For most of the time you are interested in that actual customer s data whose event you are currently investigating In these cases you can easily view this customer s events that arrived in the last 24 hours by selecting this menu command or by using the Ctrl R hotkey Event Statistics With this menu command the system generates an overall report about recent events and customer activity 88 Event Statistics zd Event arrived BhlliOpen Clase event E Tech Event ie Test event Not Required Test e Alarm event ih RECE
20. d at the bottom of the window This row 15 divided into 5 sections The symbol in the first section shows if there 1s at least one customer that is currently in a temporarily disabled state If the symbol is grey as you can see it on the picture above there is no such customer in the system at the moment The second section shows the hardware key status If the key symbol s background 15 green as on the picture above the system recognized the hardware key that is necessary for correct functioning If this is not the case the symbol is grey which means that the OrME could not communicate with the hardware key The third section shows the currently logged in user s full name The fourth section shows the number of events received from the receiver s that have not been handled yet The fifth section is used by the system to display tooltip help information If you select a menu command or move the mouse over a toolbox button a small description appears here about the function the selected item has http www tell hu
21. ed partner data You can assign partners persons to be notified to customers who have to be notified if certain event occurs You can list these persons data in the following window http www tell hu T MS System User s Manual Demo customer B 100B E Test kA Devices Statue Control CAL Time def 4 Base Data Addresses 54 Zone Def EJ Calling List Ta Notes 1 Dune Picture You can scroll the list from left to right in order to view all information about the persons displayed here and you can also modify the list order by clicking on the column headers Installers assigned to customers are also shown in this list 2 4 6 5 Customer test event monitoring settings You can become aware of the customer s alarm panel or communication channel fault 1f you continuously watch if there 15 no communication with a customer for an abnormally long time This page contains these monitoring settings on this page and more importantly the date and time when the last event or test event arrived from the customer http www tell hu TMS System User s Manual Demo customer 100B 4 Base Data Addresses Zone Def amp e Calling List E Test Devices at Status Control m Time def Test event requested Test Options Any event reset test counter Pernod of test event ed m The event hasn t arrived Periodic test System Treuble 15 Last event
22. edge all prescripted tasks and close the workflow window e A workflow window can contain more than one task Typically this 1s the case when the operator has to notify multiple persons about an event By default a workflow window can be closed acknowledged only when the operator finished and acknowledged all tasks in the workflow If you allow the simplified acknowledgement procedure the workflow can be closed when at least one task 1s done for example he notified one of the persons e If you allow workflows to be acknowledged anytime you can set this in the next section the operator can acknowledge the specific event even if no task is done Naturally if you allow this the condition specified in the last section becomes also valid e Youcan enable disable showing events with unknown customer codes e Ifan event arrives from an inactive disabled customer you can select whether you want to show it or not If you display these events the operator will get a notification about the customer s inactive status e The operator has the option to temporarily disable customers This could be necessary for example when the customer s alarm panel is under maintainance and a lot of fake events arrive into the TMS that should not be handled Here you can set the time interval in minutes for how long the system should ignore the customer s events After the time period expires the system automatically reactivates the customer The operator can
23. ero 0 the arrowhead represents the protected object s location If the selected image contains a Zone 0 the protected object itself the system will try to center the image on that arrow if possible If not for example the symbol 15 on the side http www tell hu TMS System User s Manual of the image the system will not center it but it will be visible anyway It is easier to identify the protected object s location this way If you move the mouse over one of these symbols the status row at the bottom of the window will show the zone name represented by it The buttons on the right are used to open other windows containing customer data or to close the image display window 2 4 6 Displaying customer data This window displays a specific customer s information for the operator The data are divided into eight pages in the window You can not modify any customer data here only the administrator module is capable of modifying customer data The right side of the window contains buttons that are used to open windows containing other customer data notes image information or to close the customer data display window Customers can belong to customer groups therefore some data shown here could be actually defined under the customer group s attributes These inherited data are displayed with a lock symbol 2 4 6 1 Basic customer data The first page contains basic data and the actual status of the customer Demo
24. es are classified into four groups Data Navigator Tools Sound tools Window tools These toolboxes can be enabled disabled at will See Chapter 2 1 2 for details The toolboxes are initally in a docked state when the system starts This means that they behave as an organic part of the system s main window You can drag them by pressing down the left mouse button on any area of the toolbox except the buttons surface and moving the mouse This transforms the selected toolbox into an individual window that http www tell hu TMS System User s Manual you can close or drag back to its original place You can also modify the order and position of the toolboxes under the menus with this technique Now let s discuss the different toolboxes functions 2 2 1 Data Navigator Data Navigator a a The Data Navigator s buttons are used to position on event rows in the actual window The buttons functions are the following from left to right Jump to the first row Jump to the previous row Jump to the next row Jump to the last row Refresh event data 2 2 2 Tools Every button of this toolbox represents a menu command we have previously talked about therefore we will not discuss their functions again just give a short summary Lock software Administration Login User Display customer s base data Display customer s notes Display customer s image data Display customer s status data Tem
25. esssssssaaaaeeeeeeeeeeeeeeess 22 2 4 5 Displaying customer image information eeesssseseseseeeeeeen en nnnnnnnnh nennen nennen eterne sinas 23 customer Cala aou tese ti eese tire tub d v E eub Rae 25 226 T aste eustopie PAL 22 Ps 24 0 2 C USIOmer qudressddl 1 3 RRN 26 24 6 3 C ustomer zone de PMOS uocis puo ipeo Ovis 21 2 4 6 4 Customer assigned partner data cccccccccccsssssssssscseeeeeeeeeeeeececeeeeeeeeeeeseesesessasaaseeeaaeeseeees 27 2 4 6 5 Customer test event monitoring 28 24 UR LM Device UAL EET T 29 2 4 6 7 Status control configuration sssssssssssssssesesssesseeeeee eene eene eene nn nnn nnns sss se sens 30 2 4 6 8 Time window 30 2 4 7 Managing customer kinins enit nico rbtnbntsi unt exa Yi npa do Pea DEA U nin UE 3l 2 4 8 Event statistiCS RETE 32 2 5 The main window status rOW ccccccccsccccccsceccccsseccccseccccseusceccssseccesseueccssuuucesssuuuecessseecessuueceuceeeeceusess 33 http www tell hu TMS System User s Manual Operator s manual Introduction The software s user or as we call it the operator s main task 15 to ensure the TMS system s continuous functioning Based on information supplied by the system the operator can
26. fter the date expires You can also configure how users can access this note You can set it so that for operators with restricted access it will be hidden read only or fully accessible read write Here everyone who does not have the necessary privileges to manage customers customer data and reports where note management rights are required is considered to be in the User category If you have restricted privileges you can only create notes that can be managed by every user Furthermore you can set here if you want to add a comment or an error description Error descriptions are identical to notes but by giving it a different type you can more easily filter them during report generations The biggest section contains a textbox where you can actually write your desired note or error description The number of lines are not limited You can add your comment to the customer by clicking on the Add button or cancel it by clicking on the Cancel button If you have the necessary rights you can also modify an existing note with this button Editing a comment is done exactly the same way as creating a new one but in this case the textbox already contains the previously written text To commit changes you have to click on the Apply button If you have the necessary rights you can delete a selected note with this button A confirmation window will appear If you click yes the system will delete the comment forever 2 4 8 Event sta
27. ively for your goals and requirements Incoming events can modify the customer states based on the conditions defined by the system administrator Every customer has three predefined status types All of these status types can have three different states e The customer s object s unknown closed opened state e The customer s object s unknown alarmed normal state The customer s object s unknown technical fault technical OK state The customer actual state display window as you have already seen El Status Yi le lale me fall E Demo customer B 1006 i Demo customer C 100C Demo customer A 1234 2 4 2010 3 37 14 PM 2 4 2010 3 37 14 PM Let s see what the system displays here As you can see by default every customer 1s included in the list where you can see the customer s name code its last event and test event arrival date and the customer s three actual states A question mark at the specific status symbolizes that no event has arrived yet that the system could use to determine the actual state An icon before the customer s name symbolizes whether the customer is part of a group is active or is temporarily disabled You can modify the list s ascending descending order by clicking on the appropriate column header http www tell hu TMS System User s Manual The button row above the list is used to filter the data displayed You can enable disable the s
28. mation regarding the selected item If a symbol is present next to the menu command you can also use that function through the specific toolbar button represented by the same symbol If you can see a key combination after the command s name you can use it to directly activate the specific function without having to click on the menu 2 1 1 File menu commands ER Configurations m Administration Lack Window Disable Lacal Event Manage 2 Receiver s Init Base Receiver DEMO Exit Configurations If you have the necessary privileges you can customize the system s fundamental settings here After clicking on the menu command the following dialog window appears Configuration Aut Receipt Events if operator can manage all events W Aut Display Work Flow windo Enable quicksimple close Ctrl the Work Flow window Allow simple check to enable acknowledge in Work Flow window Enable acknowledge in Work Flow window at all times iw Display unknown customers event iw Display active customers event Customer temporally disable time minute s bl Event of customer temporally disable time second s As you can see there are nine parameters you can set here e Automatic event receiving An operator identifier 1s attached to every incoming event This can be done automatically but you can also demand it from your operators to manually recognize every event Either one by one or all a
29. me new commands also appear The first command is used to generate a simple report of the selected customer by selecting the time interval from the sub menu The Disable event of customer temporary is used to temporarily disable the customer in a special way By selecting this menu command you only disable that specific event you clicked on in the event list That means that every other event of the customer will be handled as usual except this one which will be disabled for a specific time and appear in the list as a disabled event italic type and no workflow There is an important difference however that you do not have to specify a customer after you select this command because the actual customer will be automatically selected You can also temporarily disable the test event monitoring with the appropriate menu command This temporarily disables the monitoring service for the selected customer until an event arrives from him that satisfies the test condition The headers display the names of the different types of information shown in the list You can easily modify the list s appearance with the following techniques If you move the mouse over the edge of a column header the pointer changes By dragging the edge of a specific column you can modify it s width parameter To change the order of columns move the mouse over the column s name then drag the column with the mouse to the specific location you want Let s see the differen
30. mers First you have to type the substring you want to search for you can select the last several substrings keywords by clicking on the arrow You can narrow the search by checking the corresponding data type checkboxes You can also set whether or not the search should be case sensitive and should it search active customers only You can start http www tell hu TMS System User s Manual the search by clicking on the Search button Any customer which contains the substring in any of its data fields will be listed by its name and customer code One customer can be listed multiple times if more than one of its data fields contain the substring you searched for By clicking on any customer in the result list the system will show which data field contained the substring You can view the selected customer s details by clicking on the Show button This dialog window has special properties First it is resizable so you can customize it to suit your display settings Second you can do other tasks without closing this dialog window thereby it becomes easier to manage your customers in the TMS system 2 1 4 Tools menu commands mn alij Event Data Simple Report Gi Act Customer Simple Report Ed Event Statistics Mew Report Edit Report Run Report Event Data It shows the workflow data of the current event selected from the actual events list You c
31. mmand the already mentioned list window appears where you can select a customer After clicking on the OK button you http www tell hu TMS System User s Manual can manage the notes comments assigned to the selected customer Based on the privileges of the currently logged in operator he can read write delete or create notes for this customer Display Picture After selecting the menu command the already mentioned list window will appear where you can select a customer After clicking on the OK button a separate window will show the images assigned to the customer Display Status After selecting the menu command a separate window will show the customers current status information El Status zl ale mimi laxe mgr Aut Rettesh is sec Demo customer B i Demo customer C ee Demo customer 2 4 2010 3 37 14 27472010 3 37 14 Data shown in this window 15 refreshed every 15 seconds by default you can disable this feature You can filter the list with the buttons found at the top of the window By clicking on the column headers you can rearrange the list by the elements of the specific column in ascending descending order If the list is ordered by customer name or code you can further narrow down the list by using the text field located below the column only those elements will appear that contain the string typed here The status row shows the number of list items sh
32. nds The system allows you to use multiple languages These menu commands represent the OrME s available language modules Any changes you make here will be activated upon restarting the OrME There is a special menu command called lt DEFAULT gt If you select this the system will try to use the operating system s language but if it 1s not possible then the default built in language will be activated and no external languages modules are used 2 1 7 Window menu commands window Cascade ES Tile Horizontally T Tile vertically Minimize All Show All Arrange Icons Close Ctrl F4 Sf Show Event List F2 The first group of these menu commands is used to organize open windows in the system By selecting the Show Event List menu command or by hitting the F2 button you can bring the window containing the event list to the front This is a distinguished window from the system s point of view because this window 15 used to follow the event receiving mechanism 2 1 8 Help menu By selecting this menu you can ask for help about using the OrME software from the system plus a popup window will show some basic information for example version The popup window s header caption contains the hardware key s therefore the installed system s serial number 2 2 Using toolboxes The OrME offers different toolboxes to help the user with its everyday work by making the most regularly used functions easily accessible Toolbox
33. o the user created upon installing the system ATTENTION If you have blocked event handling on the computer that manages the receiver units but did not start an operator module on another computer events will still be received and stored but no workflow window will appear anywhere for the operator Furthermore there are some menu commands for interface module management in this menu These change depending on the actual receivers and external systems used but a command Receiver s Init is always available for restarting the receiver unit handler modules and the receivers if possible Every receiver module is represented by a menu command which shows the appropriate receiver specific sub menu when selected These sub menus are used to set the specific configuration for example serial line settings etc and start other functions for example setting the receiver s internal clock Exit This command 15 used to start the system shutdown procedure 2 1 2 View menu commands Data Navigator Tools Sound Control Window Tools You can show hide the different toolboxes in the software with the View menu commands As you can see these tools are divided into four categories which you can individually set as visible or hidden We are going to discuss the different toolboxes content in a separate chapter http www tell hu TMS System User s Manual 2 1 3 Customers menu commands Customers ia Display Base Data p
34. own Display Alarmed Objects Managing technical error and alarm states 1s not a simple task sometimes almost impossible in fact Customer states always represent the current status set by the last incoming event You can get a more detailed picture with the Alarmed Objects list amp gt Alarmed customers Ole n Demo customer 1234 2472010 3 41 01 PM AL loss Demo customer B 1006 2 4 2010 3 47 06 Front door 1 Burglary Alarm e Demo customer B 1006 2 1 2010 3 47 21 Window 1 2 Burglary Alarm Here you can see for every zone when and what event arrived This 15 a live list therefore every change is instantly shown here Naturally events reverting back from alarmed state or alarmed state of a zone will delete the specific entry from the list You can also change the order of the entries by clicking on the column headers The buttons visible above the list are used to manipulate the list you can show hide rows containing alarm states or technical error states and you can set whether you want your list grouped by the different customers one row will represent one customer or not http www tell hu TMS System User s Manual Furthermore you can specify which customers you want to include in your list with the fourth button By default all customers alarm and technical error state information 1s shown The operator has the option to request detailed information about the selected customer or customers
35. porarily enable disable customer s Search customer s Display workflow information for a selected event Display the selected customer s events in the last 24 hour Display customer activity Display alarmed object Receive or acknowledge events http www tell hu T MS System User s Manual 2 2 3 Sound tools Sound X mlmm You can use this toolbox to manage the different sounds generated by the software These sounds can be assigned to tasks contained in workflows The different sounds will be continuously played until the specific workflow s are finished The user can pause restart or stop playing the sounds The toolbox s buttons represent these functions which affect all sounds of every workflow The three buttons have the following functions from left to right e Replay e Pause e Stop playing sounds It remains in effect until the next workflow starts 2 2 4 Window tools Window Tools Belo By using this toolbox you can display the event list window or the entries of the special user called SYSTEM with a simple click You can also order your open windows the usual way in Windows systems 2 3 Window quick select buttons It can easily happen during standard system use that multiple windows are open at the same time and they partially or fully overlay each other With the use of the window quick select buttons the user always sees which windows are open and can navigate them in a fast and
36. re is started you can override this in the configuration section 2 4 3 Condition filtered event list With the Tools Simple report menu command you can filter the actual event list This is displayed in a window we are going to discuss now By selecting this menu command first you can select which customer s events and in what time period you want to display http www tell hu TMS System User s Manual Apart from selecting the customer and time period you can further narrow down the selection based on the events status effect By clicking on the OK button the event list regarding the preset conditions is generated and displayed When you select the Events Act Customer Simple Report menu command you have no filter options at your disposal The actual customer s events that arrived in the last 24 hours will be displayed You can have multiple windows displaying filtered event lists open their numbers are restricted only by the performance of the computer Naturally these windows can be closed by the user anytime The window s appearance is identical to the event list window except one difference The window caption says that it is a report window and not the live event list window 2 4 4 Displaying customer status We have already discussed that the system can display the customers status data in a window Now let s look at the different data shown in this customer status display window and how can you use it effect
37. stem E Event List Ph Time Code Customer name Event name 2f5 2010 8 54 13 AM 1234 Demo customer Open by user The first row of the window is the header which contains the displayed data type names Every row under the header contains a received event s data Let s look at the different information you receive about an event window The rows appear with different background colors 0 SYSTEM System event which was generated by the receiver or the OrME system itself 1234 DemocustomerA Standard event which arrived from the customer but no workflow was assigned to it Re Customer assigned event that has to be handled by the operator with the specified workflow associated to it As long as this event is not closed its background color stays red If the system is configured not to automatically display workflow windows see Chapter 2 3 you can manually open it by double clicking on the row or the appropriate quick select button e 1234 DemocustomerA Customer assigned event that has to be handled by the operator with the specified workflow associated to it but the operator already acknowledged the event e 0 SYSTEM System generated event that has to be handled by the operator with the specified workflow associated to it As long as the workflow is not closed the background color of the row stays purple If the system is configured not to automatically display workflow windows see
38. t B Demo customer A 1234 Burglary Alarm Demo customer A 1234 MT Status 1 i Event Statistics yf Event arrived Py BOpen Close event ads Tech Event Ld Test event ly Not Required Test e Alarm event Nr a 3 I 4l RECEIVER il SYSTEM 0 a Demo customer B 1006 2 4 2010 3 47 21 1 Demo customer 100C a Demo customer 1234 22922010 8 43 02 AM The example above shows five windows represented by five buttons One of them is a workflow window Depending on the number of windows the system may not display all buttons In this case you can slide the rows left right with the arrows visible on the ends of the rows 2 4 Information windows The system displays every information for the operator in different windows There are numerous types of windows in the system to handle the different tasks These windows are always displayed inside the main window using MDI user interface The following functions are applicable to all windows Resize you can not go under the window s minimal size full screen minimize order windows etc http www tell hu TMS System User s Manual Now let s discuss how you can use the functions of the different windows 2 4 1 Actual event list This window plays a distinguished role in the OrME system It can only be closed by the system during shutdown procedures If you try to close this window it will be minimized instead The window displays events received by the sy
39. t once Of http www tell hu TMS System User s Manual course this recognization does not mean that it also acknowledges these events Here you can set whether the actual operator s identifier should be assigned to the incoming events or not e Automatic workflow window popup If an event arrives that has to be handled the system guides the operator through the necessary tasks in a separate window Here you can set whether this window should automatically appear when an event arrives or not Important If there is not an operator always in front of the computer to handle incoming events when the monitoring system runs the number of automatically created windows can reach such a high level in extreme cases that it could compromise the system s stability If you choose not to automatically open workflow windows a generic sound not the one set for the specific event will alert that an event arrived which has to be handled To start handling it you can activate the new window by clicking on the associated button visible in the window selection box See Chapter 2 3 e Incase an event arrives that has to be handled the associated workflow will appear in a new window The operator gets every information necessary to fulfill the tasks specified here but he must also do the administration part of every finished task If you want to simplify this administration procedure you can enable the operator to use a key combination Ctrl X to acknowl
40. t types of data visible in the list Date time The date and time when the event occured Code The event owner s customer code Customer name The event owner s customer name Receiver Line The receiver unit s code or if the receiver does not have a distinct code the port s number that communicates with it and the phone number set in the receiver if applicable In case of receivers with no applicable line numbers for example receivers communicating through internet or radio frequency the default value 15 0 however the DDR radio receiver for example shows it s signal strength here e Eventname The event s name e Zone information Zone information regarding the specific event If the owner s zone name has been defined the name will be visible here else the zone s type and number e Supplementary event information Supplementary information connected to the event For example Caller ID SIA modificators etc e Acknowledge date Acknowledge time The date and time when the event was acknowledged For events not requiring acknowledgement this date and time will be the same when the event has occured e Signal strength Radio receivers that are capable of telling their signal strength to monitoring centers will display their actual signal strength in this column in numeric and graphical format Operator The operator s name who acknowledged the event 2 4 2 The workflow window If you double click on an event row a window will
41. technical information state The text style of the rows can also be different Events written in italic are coming from temporarily disabled customers No workflow windows will appear for these eae Events written with strikethrough characters are coming from inactive customers The customer has been banned from the OrAdmin software if you enabled such events visibility a As you can see if you allow the customer s events to be displayed you have to handle them as if it was an active customer If you hit Enter or double click on a row the workflow window associated to the event will appear As you will see here you can attach text information comments notes to it If you right click on a row a popup menu will appear This menu contains basic functions and commands concerning the customer whose event is represented by the row 22572010 8 43 02 1234 Demo customer p amp Act Customer Simple Report Last day Last 3 days 2 2 5 2010 10 14 35 AM 0 SYSTEM tip Display Base Data Ctrl U 2 5 2010 10 14 38AM 0 SYSTEM T Display Notes Display Picture Ctrl Alk k Desbiciak tones Disable event of customer temporary QUBUOBiB 10025244 1234 Democustomer Ey Disable test request temporary Last 7 days Last 31 days http www tell hu TMS System User s Manual Most of these functions have already been discussed in Chapter 2 1 but so
42. tistics From time to time it could be necessary to have an overall picture of what kind of events arrived from which customer in the past few days We have already discussed that you can get this from the system by selecting the Tools Event Statistics menu command and it will be displayed in the following form Event Statistics v Event arrived Pst Open Close event E Tech Event df Test event Not Required T est e Alarm event 3 i RECEIVER il SYSTEM Demo customer B 2 4 2010 3 47 21 PM Demo customer Demo customer A 1234 2 4 2010 3 41 01 PM 2f4 72010 3 37 14 PM lt The button is used to request refresh the statistics window Depending on the number of customers and the computer s performance the statistics generating process can take up to several minutes Every customer is represented by a row in the generated list You can see the customer s name code last event date last test event date and additional information about recent days You can find the symbol descriptions above the list The symbols before the customer names represent different customer attributes for example the customer being inactive temporarily disabled or part of a customer group http www tell hu TMS System User s Manual Naturally you can change the list to ascending or descending order of the selected column by clicking on its header 2 5 The main window status row The status row of the main window 15 locate
43. ystem to automatically refresh the list with the Aut Refresh checkbox The default time period is 15 seconds You can also manually refresh the list with the button visible on T We have already mentioned that the displayed list can be filtered so only those rows will be shown by the system that you are interested in This can be managed with the following row of buttons the right side of the window The buttons are ordered into three groups representing the three customer status types alarm open close technical fault states If the button is pushed in the system will display the customers with the specific state The buttons can be pushed unpushed by clicking on them The conditions are linked with a logical OR therefore if you have multiple buttons pushed in any customer with at least one of the selected states will be displayed Let s see how can we display customers with a technical fault state for example As you can see in this case only one button needs to be pushed in You can also set further filtering parameters too You can tell the system to display only active inactive or temporarily disabled customers only or you can set filtering conditions to display customers who require do not require test event monitoring or who are temporarily disabled axe Eiri It is important that the system remembers these filter settings they will remain in effect until you change them You can not operate on or
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