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Multi-Tech Systems MT5634MSV User's Manual

1. Figure 2 3 Modem connections RS232 Connection Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer such as COM1 or COM2 Line Connection Plug one end of the phone cable into the modem s LINE jack and the other end into a phone line wall jack Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack MessageSaver User Guide Note The Federal Communications Commission FCC Industry Canada and the British Approvals Board for Telecommunications BABT impose certain restrictions on equipment connected to public telephone systems See Appendix A for more in formation Phone Connection For voice only calls you can optionally plug a telephone into the modem s PHONE jack Microphone Connection You can optionally plug an unamplified microphone into the MIC jack The micro phone should have a 1 8 inch mini plug However this is not necessary for normal operation because the MessageSaver has a built in microphone for hands free speakerphone operation Speaker Connection You can optionally use a 1 8 inch plug male to male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card If you do not have a sound card you can option
2. Ina Windows 3 1x or Windows 9x application select Print from the File menu then select Microsoft Fax as the default printer Ina Windows 9x application select Send from the File menu e In Microsoft Exchange select Compose then select New fax References The World Wide Web is an excellent source of information about modems in general and modem installation configuration and troubleshooting in particular The fol lowing Web sites are good places to start e Costmo s Other Resources Page http modems rosenet net e Curt s High Speed Modem Page http elaine teleport com curt modems html e Data Communications FAO http www best com malch comfag html e Multi Tech Systems Inc http www multitech com 17 MessageSaver User Guide 18 3 MessageSaver Operation MessageSaver User Guide Introduction Like other modems the Multi Tech MessageSaver can operate under the control of a communication program such as PhoneTools which is included with the modem However unlike other modems it can also operate in Independent mode in which the MessageSaver can receive and store voice messages and faxes when the comput er is off or PhoneTools is not running This chapter describes how to operate the MessageSaver in Independent mode PhoneTools Features Using PhoneTools you can e Store incoming voice messages and faxes with the computer off voice messages have a maximum length of 60 seconds
3. Independent mode 20 28 67 69 front panel operation 24 Independent Mode Configuration dialog box 22 67 Independent Mode Control dialog box 23 67 69 indicators 25 52 Information Request command 32 initialization strings 12 30 53 installation and setup 6 10 Internet addresses 97 K K56flex protocol 2 L LED indicators 25 52 line connection 9 line feed character 42 Load Factory Settings com mand 12 36 local analog loopback test 91 local digital loopback test 93 Long Space Disconnect command 35 loopback tests 91 94 lost data 56 memory 23 messages 26 45 46 retrieval 63 65 microphone 6 10 Microsoft Fax 16 17 MNP 5 data compression 40 56 MNP error correction 39 Modem Port Flow Control com mand 38 Modem Reset command 12 35 Modulation Handshake command 33 Monitor Speaker Mode command 33 Monitor Speaker Volume com mand 33 mounting the feet 7 Multi Tech BBS 13 96 97 Multi Tech Internet addresses 97 New Zealand regulations 85 O on hook off hook 32 online command mode 30 opening the modem 7 P package contents 3 patch cord for sound card 6 10 pause time for comma setting 42 phone connection 10 phone keys 63 PhoneTools 20 60 80 announcement selecting 68 Answer Only mode 64 Answer Record mode 64 Answerphone 63 66 activating and deactivating 63 setup 63 fax cover page 71 72 Fax module 70 72 fax test 16 file transfer automatic 79 80 Inbox 69 73 Independent mode 67 69 Independ
4. Enters the remote configuration setup password Store Setup Password x password 1 8 characters case sensitive MTSMODEM Stores a new remote configuration setup password Command AT lt CR gt Escape Sequence Values Description n a Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to ten command characters then press ENTER Used mostly to issue the hang up command ATH lt CR gt Command AT lt CR gt Remote Configuration Escape Sequence Values Description n a Initiates remote configuration mode while online with remote modem The remote configuration escape character is de fined in register 13 41 MessageSaver User Guide S Registers Certain modem values or parameters are stored in memory locations called S registers Use the S command to read or to alter the contents of S registers see previous section 42 Sets the number of rings until the modem answers ATS0 0 disables autoanswer Counts the rings that have occurred Sets ASCII code for the escape sequence char acter Values greater than 127 disable escape Sets the ASCII code for the carriage return Sets the ASCII code for the line feed Sets the ASCII code for the backspace char acter Values over 32 disable backspace Sets the time the modem waits after it goes off hook before it begins to dial the telephone Sets the time the modem waits for a carri
5. found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Run your favorite terminal program and dial in to the Multi Tech BBS at 800 392 2432 North America or 612 785 3702 local and international If you fol lowed the download test in the Quick Start chapter your terminal program should already be configured for the Multi Tech BBS When the BBS welcome screen appears type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a questionnaire appears You must complete the questionnaire to use the BBS on your first call Press ENTER until the main menu appears From the main menu you have access to two areas the Files Menu and News For help with menu commands type In the Main Menu type F and press ENTER to access the Files Menu In the Files Menu type L and press ENTER then type L and press ENTER again A two column list of file areas appears Press ENTER until the modem firmware area for your country is listed Type the number of the modem firmware area for your country and press ENTER Type L and press ENTER to list the files in the selected area Press ENTER until your modem model number appears Look at the version number for your modem 11 If the version number matches the firmware version
6. y Recording parameters Sound card and recording et derer r coc he 8 bd Max recording time sec A parameters Only used if a Recording devicefs a J Maximum recording sound card is connected Pe time for messages and IX PCM WAY Conversion announcements EAPHTOOLS WOCFILES MSG00002 PCM 4 Bits 8000 Hz 66 7 PhoneTools Independent Mode How Does It Work When your PC is on and PhoneTools is running your MessageSaver modem oper ates like a standard modem However your MessageSaver can also operate in Independent mode In Independent mode the MessageSaver can receive and store in its flash memory incoming faxes and voice messages when PhoneTools is not run ning and even when the PC is turned off Configuring and Controlling Independent Mode Operation Setting up and monitoring the modem s Independent mode is performed through two dialog boxes the Independent Mode Configuration dialog box which is used to configure Independent mode and the Independent Mode Control dialog box which is used to operate Independent mode functions To access the Independent Mode Configuration dialog box click to open the menu list click Configuration and then click Independent Mode Configura tion Alternately click conngimlj to open the Configuration menu and then click Independent Mode Configuration S PhoneTools Send Receive PhoneBook F5 Hardware Configu Answerphone Se
7. In the following procedure you will test your fax modem by running Microsoft Fax as a stand alone fax program 1 2 3 16 Depending on which version of the registration file you downloaded use either Microsoft Word or NotePad to open the registration file Fill out the registration form Save the file and exit Word or NotePad 2 Quick Start 4 Select Start Programs Accessories Fax Compose new fax 5 The Compose New Fax wizard appears Click Next 6 If you are sending the registration form to your own fax machine or to another fax modem in your office type the destination name and phone number in the To and Fax boxes If you are sending the registration form to our offices type Multi Tech Systems in the To box and 612 785 9874 in the Fax boxes 7 Click Add to list then click Next 8 Pick a cover page then click Next 9 Type a subject line e g MessageSaver registration and a note to go on the cover page then click Next 10 Click Add file In the Open a file to attach dialog box select the registration file and click Open The registration file is added to the Files to send list box 11 Click Next then click Finish 12 Microsoft Fax opens the registration file in Word or NotePad prints it to the Rendering System then dials the recipient and sends the fax 13 Exit Microsoft Fax when the Status dialog box says the fax has been successfully sent Other Ways to Access Microsoft Fax
8. e Press the button to decrease speaker volume 26 3 MessageSaver Operation Using the MessageSaver in Speakerphone Mode The MessageSaver enables you answer a call without using a telephone handset It also enables you to initiate a call in speakerphone mode using a telephone handset to dial a number To answer a call in speakerphone mode 1 Press the Speakerphone button and speak into the microphone The OH indica tor lights to indicate that a call is in progress 2 To hang up press the Speakerphone button again The OH indicator goes out To initiate a call in speakerphone mode 1 Lift the telephone handset 2 Dial the recipient s telephone number then press the MessageSaver Speaker phone button 3 Hang up the telephone handset and speak into the MessageSaver microphone on the front panel The OH indicator lights indicating that a call is in progress 4 To hang up press the Speakerphone button again The OH indicator goes out Remote Control When the MessageSaver is in Independent mode you can retrieve voice messages and otherwise control the MessageSaver from a remote telephone Remote control operates only after a four digit access code has been entered on the remote telephone You can specify the access code in the PhoneTools Independent Mode Configuration dialog box see Chapter 7 Controlling the MessageSaver Remotely 1 Dial the MessageSaver s telephone number 2 When the greeting announcement
9. the Sending Data window opens and displays Connected you may type a message 10s click OK to access the text box There you can type any text needed to log in to the remote computer 79 MessageSaver User Guide The file is transmitted automatically If the recipient uses PhoneTools the file is add ed to the PhoneTools Inbox If not then the recipient should prepare his communica tions application to receive using the Zmodem protocol If you want to send more than one file in the same transmission you should use an archiving utility to zip them into one file This will permit more than one file to be sent while reducing transmission time Receiving a Data File Automatically 80 Receive mode speed and protocol are set in the Communications tab of the General Configuration dialog box To receive data files automatically you should either e set Reception Mode to Data in which case PhoneTools will only be able to inter pret data transmissions while fax transmissions will not be processed or e set Reception Mode to Auto Voice Fax Data so that PhoneTools will automatical ly interpret and process the incoming call Protocol is the default file transfer protocol used for incoming data transmissions Zmodem the default selection is the most popular file transfer protocol To access received data files click RessivedFiles Appendixes MessageSaver User Guide Appendix A Regulatory Compliance FCC P
10. type L press ENTER then type L and press ENTER again If you do not type the second L you will list all of the files on the BBS Mark each file area you would like to examine by typing its list namber and pressing ENTER Enter L to list all the files in the selected file areas Enter C to go forward in the file list and P to go back To mark one or more files for download type M press ENTER type the list numbers of the files and press ENTER again Enter D You will see a list of the files you have marked Enter E if you would like to edit the list otherwise enter D again to start the download process Select a file transfer protocol by typing the indicated letter such as Z for Zmo dem the recommended protocol If you select Zmodem the file will transfer automatically If you select another protocol you may have to initiate the transfer yourself In most data communi cations programs the PAGE DOWN key initiates the download When the download is complete press ENTER to return to the File Menu To exit the BBS type G and press ENTER About the Internet Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com and an ftp site at ftp ftp multitech com To receive support via the Web contact Technical Support at http www multitech com _forms email_tech_support htm 97 MessageSaver User Guide Modem Accessories Supp
11. 120 F humidity range 20 90 non condensing 100 130VAC 50 60 Hz 5 W two prong outlet mounted transformer included 230V 50 Hz optional international 9 VDC 300 mA maximum transformer output 10 8 cm wide x 14 8 cm long x 2 9 cm high 4 25 x 5 8 x 1 15 224 g 8 oz 10 years in the U S A U K Canada and Mexico 5 years elsewhere 89 MessageSaver User Guide 90 C Loopback Tests Appendix C Loopback Tests Introduction Each time you turn on your modem it performs an automatic self test to ensure proper operation Your modem also has three diagnostic tests local analog loop back remote digital loopback and local digital loopback These ITU T V 54 loop back tests isolate telephone circuit and transmission problems In a loopback test data from your computer loops through the circuits of your mo dem and or a remote modem before it appears on your monitor When the loop has been completed the data on your PC s monitor should match the original data The local analog loopback test allows you to verify that the modem s transmitter and receiver circuits are functioning properly The local digital loopback allows you to verify that the local computer or terminal the two modems and the transmission line between them are functioning properly The remote digital loopback test allows you to verify that the remote computer or terminal the remote modem the serial ports the telephone line and
12. 3 Dial the remote modem and establish your online connection C Loopback Tests 4 Type the escape sequence AT and press ENTER to bring your modem into online command mode 5 Type AT amp T6 and press ENTER The local modem responds to this command by transmitting an unscrambled marking signal which causes the remote modem to place itself in digital loopback mode Then the local modem exits online com mand mode and enters data mode 6 Enter data from your keyboard For this test typing multiple uppercase U char acters is a good way to send an alternating test pattern of binary ones and zeroes Data received by the remote modem enters its analog receiver is converted to digital data is reconverted into analog and then is transmitted back to your mo dem Your modem passes this test if the data received on your monitor is the same as the data entered from your keyboard 7 To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode The modem should respond with an OK mes sage If you wish to stay on line with the remote modem for normal data trans mission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to terminate the call type ATH and press ENTER to hang up Local Digital Loopback Test V 54 Loop 2 The local digital loopback test is identical to the remote digital loopback test with one exception Instead of usi
13. 32 E 32 F 32 format 30 H 32 132 L33 M 33 N 33 O 33 48 49 P 33 Q 34 S 34 S 34 T 34 V 34 W 34 X 34 Y 35 Z 12 35 attention code 31 autoanswer 30 42 56 autobaud 13 Auxiliary Relay Control com mand 36 B backspace character setting 42 baud rate 12 BBS Multi Tech 13 96 97 Bell 212A mode 31 blacklisting 40 Break Control command 38 break signal 38 buttons front panel 24 C Call Waiting 55 callback security displaying settings 37 setup password 41 storing a dialing command 37 Caller ID 2 12 56 57 Canadian regulations 84 carriage return character 42 Carrier Control command 31 carrier loss disconnect time setting 42 CD indicator 92 COMM DRV 56 57 comma setting pause time 42 command mode 30 command string 30 communication program 30 communication programs 12 53 Communication Standard com mand 31 Communications Mode command 36 compression data 56 configuration selecting reset configuration 37 storing 12 37 configuring communication programs 12 connect messages 13 45 connecting the modem 9 control buttons 24 country code displaying 33 D Data Buffer Control command 38 data buffering 36 data calling tone 42 Data Calling Tone command 40 Data Carrier Detect command 35 data communications testing 13 15 data compression 56 Data Compression Control com mand 40 data mode 30 33 93 Data Set Ready Control command 36 Data Terminal Ready com mand 1
14. Answer Only di to activate Answer Only mode Then click Configure to display the Answerphone Setup dialog box see above In the Greeting message in answer only mode box select the greeting message to be used or record a new message Click OK to exit the Answerphone Setup dialog box Setting Up the Answer Record Mode 1 64 In the Voice module click to activate Answer Record mode Then click Configure to display the Answerphone Setup dialog box In the Greeting message in answer record mode box select the greeting message announcement to be used or record a new message Select Remote dialup message retrieval if you want to be able to retrieve your messages from a remote phone In the Access code box enter a four digit access code for remote dialup message retrieval Click OK to exit the Answerphone Setup dialog box 7 PhoneTools Listening to Received Messages from a Remote Phone To remotely listen to messages using Answerphone PhoneTools must be running and the Record button must be enabled Note You can also listen to messages remotely when PhoneTools is not running if the MessageSaver is in Independent mode See Chapter 3 1 Call your MessageSaver from a remote touchtone phone 2 Dial the the access code number while the greeting is playing All received voice messages will play back in order 3 Use the phone keys you defined in the Remote dialup message retrieval secti
15. Command Values Default Description Command Values Default Description Qn 00 Q1 Q2 Sr n sr Vn VO v1 WO w1 W2 Xn XO X1 X2 Result Codes Enable Disable n Oorl 0 Enables result codes Disables result codes Returns an OK for backward compatibility with some soft ware Set Register Value r S register number n varies None Set value of register Sr to value of n where n is entered in deci mal format E g SO 1 Read Register Value r S register number None Read value of register Sr and display it in 3 digit decimal form E g S2 gives the response 043 Tone Dialing P T T Configures the modem for DTMF touch tone dialing Dialed digits are tone dialed until a P command or dial modifier is received Result Code Format n Oorl 1 Displays result codes as digits terse response Displays result codes as words verbose response Result Code Options n 0 1 or2 2 CONNECT result code reports serial port speed disables pro tocol result codes CONNECT result code reports serial port speed enables pro tocol result codes CONNECT result code reports line speed enables protocol re sult codes Result Code Selection n 0 7 4 Basic result codes e g CONNECT does not look for dial tone or busy signal Extended result codes e g CONNECT 46000 V42bis does not look for dial tone or busy signal Extended result codes with NO DIALTONE do
16. HEX file you want to load into the modem The file name for the MessageSaver is in the format MSVnnnn HEX where nunn is the firmware revision number Flash Loader upgrades the modem with the contents of the HEX file 3 Close Flash Loader Step 7 Restore Your Parameters Your modem is now updated You can now open your terminal program to repro gram your modem parameters if necessary or to confirm the update by typing ATI in the terminal window 102 MessageSaver User Guide Symbols 11 bit mode 41 56K operation 2 digital loss when used with PBX 44 disabling the auto rate 44 maximum connect speed 43 A abort timer 42 access code 63 65 analog loopback test 91 announcement downloading to modem 21 recording 21 selecting 68 Answer command 31 assembling the modem 7 Asynchronous Communications Mode command 36 Asynchronous Word Length command 41 AT Command Control command 40 AT commands 30 41 HS 41 48 S 41 48 D 41 EB 41 Y Y AT 41 B 40 C 40 DC 40 E 40 amp amp S 37 amp B 35 amp C 35 amp D 12 35 amp F 12 36 amp G 36 amp J 36 amp K 36 amp M 36 amp Q 36 amp S 36 amp T 37 amp V 37 amp W 12 37 48 49 amp Y 37 amp Z 37 AT 41 ES 41 C 40 NA 38 B 38 AG 38 J 38 K 38 N 39 104 Q 39 T 39 NV 40 X 40 A 31 A 31 AT 31 B 31 C 31 D 31 definition 30 descriptions 31 41 disabling response to 40 DS
17. KaR kiana 102 A TEA E A RA A E E EA E R 103 1 Introduction MessageSaver User Guide Introduction Congratulations on your purchase of a Multi Tech MessageSaver You have acquired one of the finest intelligent data fax voice messaging modems available today from one of America s oldest and most respected modem manufacturers This owner s manual will help you install configure test and use your modem Product Description Unlike most modems the MessageSaver can receive and store voice and fax messag es when your computer is off or the bundled communication software is not run ning making it the ideal modem for the small office or home office The MessageSaver is fully compatible with Windows 3 1 Windows 95 Windows 98 and Windows NT Using the included software you can retrieve stored messages faxes and telephone numbers telephone number retrieval requires Caller ID service retrieve configura tion and systems messages and print a received fax The MessageSaver supports both the K56flex and the ITU T V 90 protocols both of which enable Internet connections at data rates up to 56K bps over standard tele phone lines Using these protocols Internet service providers ISPs are able to send data downstream to your computer at high speeds because data on the telephone net work typically is converted from digital to analog only once before it reaches your modem Upstream transmissions and transmissions between clie
18. To load a custom configuration that was saved using the amp W com mand use ATZ Note that the Z command must be in a command string by it self For a Macintosh the initialization string should include the amp D0 command If you do not want the modem to always answer the phone add S0 0 to the string To use Caller ID with the modem add S0 2 to the string Caller ID infor mation is sent between the first and second rings so the phone must ring at least twice before the modem picks up the line Depending on the software you might have to end the string with a carriage return character M Note To change the modem s default configuration type new commands in the software s terminal window adding the amp W command to store them in the mo dem s nonvolatile memory For instance to create a default configuration for a Macintosh computer that turns off autoanswer type AT amp F amp D0S0 0 amp W The new configuration loads automatically whenever the modem is turned on or re ceives the ATZ command 5 Select the port the modem is connected to normally COM1 or COM2 6 Select your serial port speed This can be labeled maximum speed DTE bps or baud rate Ideally if you use data compression you should set your serial port baud rate to four times the modem s maximum transmission speed or faster however few files can be compressed enough to require speeds that high and not all serial ports can handle speeds
19. Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a fre quent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer the tele phone jack and AC power You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again If you were online with a BBS or an online service like CompuServe it might have hung up on you because of lack of activity on your part or because you ex ceeded your time limit for the day Try again 55 MessageSaver User Guide The Modem Cannot Connect When Answering Y Autoanswer might be disabled Turn on autoanswer in your datacomm program or send the command ATS0 1 ATS0 2 if you have Caller ID service to your modem in terminal mode File Transfer Is Slower Than It Should Be Y You might have an older UART For best throughput install a 16550AFN UART or a Multi Tech ISI serial port card See the Quick Start chapter for information on how to identify your UART v If you are running under Windows 3 1 and have a 16550AFN UART you must replace the Windows serial driver COMM DRV to take full advantage of the UART s speed v If you are us
20. a re mote location 1 Dial the MessageSaver s telephone number and let it ring nine times The MessageSaver answers and plays the greeting announcement 2 Hang up the phone during the greeting announcement The MessageSaver can now answer calls 4 AT Commands S Registers amp Result Codes MessageSaver User Guide AT Commands 30 AT commands are used to control the operation of your modem They are so called because each command must be preceded by the characters AT to get the ATtention of the modem AT commands can be issued only when the modem is in command mode or online command mode The modem is in command mode whenever it is not connected to another modem The modem is in data mode whenever it is connected to another mo dem and ready to exchange data Online command mode is a temporary state in which you can issue commands to the modem while connected to another modem To put the modem into online command mode from data mode you must issue an escape sequence followed immediately by the AT characters and the command e g ATH to hang up the modem To return to data mode from online command mode you must issue the command ATO To send AT commands to the modem you must use a communications program such as the HyperTerminal applet in Windows 95 and NT 4 0 or the communica tions program included with your modem You can issue commands to the modem either directly by typing them in the terminal window o
21. dialog box reports on the progress of the download If the download fails your baud rate may be set too high Log off set the COM port baud rate lower and call again To log off the BBS press ENTER type G for good bye and press ENTER twice more 2 Quick Start 16 In the HyperTerminal window click File then click Save to save the HyperTer minal connection description Windows Terminal 1 2 Open the Accessories program group and double click on the Terminal icon Select the Settings menu and make the following changes Phone Number Type 1 800 392 2432 if you are in North America or type an overseas access code and 612 785 3702 if you are outside North America Communications Select the COM port the modem is connected to and change the following Baud rate to 19200 Flow control to Hardware and Carrier Detect to checked Modem Commands Select MultiTech If you must dial 9 to get an outside line type ATDT9 in the Dial prefix box include the comma 3 Click File then click Save and save as multibbs trm 11 Click Phone then click Dial to dial the BBS You will know you have reached a modem by the harsh sounds of the modem handshake When the BBS welcome screen appears in the HyperTerminal window type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a questionnaire appears Yo
22. if callback security is enabled If the setup pass word has been entered it also displays the callback security passwords Store Current Configuration n 0 None Stores current modem settings in nonvolatile memory and causes them to be loaded at power on or following the ATZ command instead of the factory defaults See also the amp F com mand Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power on or follow ing the ATZ command Select Stored Configuration for Hard Reset n 0 0 Select stored configuration 0 on power up For backward compatibility with some software Not supported responds ERROR Store Dialing Command y 0 3 callback security disabled or 0 29 callback security enabled x Dialing command None Stores dialing command x in memory location y Dial the stored number using the command ATDS y See also the CBSn command For callback security options see Chapter 6 Speaker Codec Loopback n a Provides a loopback from the microphone to the speaker For testing and debugging only 37 MessageSaver User Guide 38 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Vin NAO Al A2 A3 Bn Gn GO G1 Jn JO 1 Kn KO K1 K2
23. into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a company phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modems initializa tion string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain 6 Solving Problems v The Modem v v Y v If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 95 HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How I dial from this location If the modem reports NO ANSWER the other system has failed to go off hook o
24. mo dem to know whether you should update it 1 Run your favorite terminal program If you are using Windows 95 or Windows NT you can use HyperTerminal If you are using Windows 3 11 you can use Windows Terminal Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press ENTER Now type ATI and record your results The model number and firmware ver sion should appear similar to that shown below LT V 90 1 0 MT5634MSV Serial Data Fax Voice Modem Version 4 15c 99 MessageSaver User Guide Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it Multi Tech Web Site 1 Multi Tech BBS 1 al oo CON O 12 100 Using your favorite Web browser go to http www multitech com support firmware Scroll down to the table with your modem model number non USA firmware must be obtained directly from the ftp site or BBS at this time Look at the Current Revision number for your modem If the Current Revision number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated If the Current Revision number is larger than the firmware version number
25. modem is connected turn it off and remove all connecting cables includ ing power and line cables Turn the modem over On the bottom of the modem are two screws that hold the case together Re move both screws and set them aside Turn the modem over again Remove the top part of the modem case To close the modem reverse steps 1 5 MessageSaver User Guide J8 Speaker Mode B Closed Stereo default HO Co ES HO HO HO HO HO HO HO Figure 2 2 Location of speaker jumper Changing the Speaker Jumper The speaker jumper J8 is next to the external speaker jack see Figure 2 2 e To use the MessageSaver with a monophonic external speaker remove the jumper plug from the J8 jumper pins You can store it by placing it on one jumper pin e To use the MessageSaver with a stereo speaker or sound card place the jumper plug on both pins of the J8 jumper This is the factory default position 2 Quick Start Step 3 Connect the Modem to Your System Placing the modem in a convenient location connect it to your computer s serial port to the telephone line to AC power and optionally to your telephone You can also optionally connect it to a microphone and a speaker or sound card Note Do not connect the modem to power until you have made all other connections A ie
26. modifiers none Dial telephone number s where s may up to 40 characters long and include the 0 9 A B C and D characters and the L P T V W S comma semicolon and dial string modifiers Dial string modifiers L Redial last number Must be placed immediately after ATD P Pulse dial following numbers in command T Tone dial following numbers in command default 31 MessageSaver User Guide 32 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description V Switch to speakerphone mode and dial the following num ber Use ATH command to hang up W Wait for a new dial tone before continuing to dial X2 X4 X5 X6 or X7 must be selected Pause during dialing for time set in register S8 Return to command mode after dialing Place at end of dial string Hook flash Causes the modem to go on hook for one half second then off hook again Wait for quiet answer Causes modem to wait for a ring back then 5 seconds of silence before processing next part of command If silence is not detected the modem returns a NO ANSWER code Disable data calling tone transmission Detect AT amp T call card bong tone The character should follow the phone number and precede the user s call card number ATDT102880612
27. of several methods After se lecting the number you must click L J or the phone handset to start dialing e Click to open the Copy From Phone Book dialog box which you can use to extract existing phone numbers from the Phone Book 61 MessageSaver User Guide e Click amp to display the Dial Box Enter the name and phone number of the person you want to call then click OK e Click El to display four tabs containing six Quick Dial entries each To select a number using Quick Dial click the button next to the entry e Double click an entry in the Last Calls list to select its number e Enter the number using the PhoneTools keypad or your keyboard Click here to hang up When using the Speakerphone adjust the volume as needed by moving the sliders up or down with your mouse Using the Speakerphone The Speakerphone feature enables you to talk without using your phone handset To make and receive phone calls in Speakerphone mode click the button located under the Speakerphone icon Click Le toggle button to display the speaker and microphone volume control sliders Three functions become available when you are connected P Mute function Cuts your microphone off allowing you to hear your corre spondent without being heard HLD Hold Cuts your microphone and speaker off y Fax Reception Mode Allows you to start receiving a fax Making Quick Dial Entries 62 Quick Dial lets you store freque
28. playing 3 MessageSaver Operation Indicator Lights The MessageSaver has ten LED indicators on the front panel that indicate status configuration and activity Transmit Data The TD indicator flashes when the modem is transmitting data to another modem Receive Data The RD indicator flashes when the modem is receiving data from another modem It also flashes when the modem is in update mode send ing faxes messages etc to the computer Carrier Detect The CD indicator lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken 56K Mode 56 000 28 000 bps The 56 indicator lights whenever the modem is set for or connects using either the K56flex or the V 90 protocol The actual con nection speed depends on server capabilities and line conditions V 34 Mode 33 600 16 800 bps The 33 indicator lights whenever the modem connects using the V 34 protocol V 32bis Mode 14 400 bps The 14 indicator lights whenever the modem con nects using the V 32bis protocol Note Although the modem can connect at lower than V 32bis speeds no speed indicator lights during the connection Off Hook The OH indicator lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR indicator li
29. stas basaron 96 Online Warranty Registration neenssensennnensnsnensnnnnnnnenennnenennnennne 96 The Multi Tech BBS 2 8 2 22 23222 nern ets 96 To Log on to the Multi Tech BBS ennnennnnennnnn 96 T6 Download aRile ue erteilen al BB 96 About the Internet its 97 Modem Accessories cccsscscsssessccesscessecescecsssecseecescecsscesscessecessecsscecsueeesseceeecsecesseeseeeaecssees 98 About the Multi Tech Fax Back Service ooooccoccoocconconnconconnoononnonncnononnnno nono noo nono nonncnn non nn 98 Appendix E Upgrade Procedures viii Ntro UCHOM ii ati 99 Upgrade Over vie Wacom nenn een A E 99 Step 1 Identify the Modem Firmware oooccccconononononononononononanonononononononononononnnononononononononcnonos 99 Step 2 Identify the Current Firmware Version ccconcncncoconaninonacononanononononananonononanananonononos 100 M lti Tech WebSite ua 2 28 222er sign 100 Mu lti Tech BBS 2 2 u es ana cad 100 Step 3 Download the Upgrade File nneenennsesensenennnnn 101 Multi Tech Web Site cuand nad da td ia 101 Miuilti Tech BBS curia da adoro calida 101 Step 4 Extract the Upgrade Files 101 Step 5 Clear Your Stored Paramenters occocncncocononinononononanonononononononononononononononononanononononos 101 Step 6 Upgrade the Modem s Firmware eocncncccnconinonocononanonononononanonononononononononononanonononcnos 102 Step 7 Restore Your Parameters srna rniran kiia se aie ae rsa ria ae inik
30. terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone other than a cordless type during an electrical storm there is a risk of electrical shock from lightning e Do not use a telephone in the vicinity of a gas leak 2 Quick Start Step 1 Mount the Feet The modem comes with a strip of self adhesive plastic feet which you can optional ly mount on the bottom of the modem To install the feet simply peel them from their paper strip and press them into the recesses on the bottom of the modem Figure 2 1 Mounting the feet Step 2 Select Stereo or Mono Speaker If you want to connect a monophonic external speaker to the MessageSaver you must open the modem case and change a jumper If you want to connect a stereo ex ternal speaker or sound card or to have no external sound connection at all you may skip this step and proceed to Step 3 Caution The circuit board can be harmed by static electricity Before you open the case touch a grounded object such as a water faucet to discharge any static electrici ty in your body then touch the metal shell of the modem s RS232 connector to en sure that there is no voltage difference between you and the modem Warning The following procedure must be performed by authorized service per sonnel Opening the Modem 1 If the
31. that high Set the serial port baud rate to 115 200 bps if your computer has a high speed serial port with a 16550AFN UART or equivalent and Windows 95 or NT 4 0 or set it to 57 600 bps if it has Windows 3 1x If you have an older computer with a 14550 UART set it to 19 200 bps Older Macintosh computers can use a serial port baud rate of 57 600 bps newer ones can use a serial port baud rate of 115 200 bps or 230 400 bps To see what UART your serial port uses if you have Windows 3 1x in Program Manager select File Run type MSD and press ENTER Select COM Ports to see the UART type If you have Windows 95 or 98 select Start Settings Control Panel and double click on the Modems icon In the Modems Properties dialog box click the Diagnostics tab click the port the modem is connected to and click More Info to see the UART type Note that both programs will identify 2 Quick Start a 14550 UART as an 8250A UART If you have an 80386 or later computer your UART is most likely a 14550 or 16550AFN If the software has an autobaud selection make sure it is disabled Autobaud applies only to older modems and can cause problems if enabled If the software allows you to edit the no connect messages NO CARRIER BUSY NO ANSWER NO DIALTONE make sure there is no space between DIAL and TONE in NO DIALTONE Refer to the software manual or online help for other configuration choices in most cases you can accept the defaul
32. the modem Use the lower portion of the Independent Mode Control dialog box to copy messag es and faxes from the modem to your computer and to free up memory by deleting them from the modem Note Because MessageSaver memory capacity is limited we recommend that you periodically delete stored messages and faxes 23 MessageSaver User Guide Independent Mode Operation Using the Front Panel This section describes how to use the MessageSaver s front panel to play back mes sages when the MessageSaver is in Independent mode and how to interpret the in dicator lights Message i Multi lech Systems 210 lt E ls amp Figure 3 3 MessageSaver front panel Control Buttons 24 The MessageSaver front panel contains seven pushbuttons that control message playback and speakerphone mode when the modem is in Independent mode Volume Down Decreases the speaker volume Volume Up Increases the speaker volume 219 Speakerphone Selects speakerphone mode for hands free phone calls It is not used in playback mode Note The MessageSaver s microphone is located behind a small hole in the front panel lt KI Previous Plays the message immediately before the current message gt Play Plays the first message If the Play button is pressed and released during playback playback stops gt Next Plays the message immediately after the current message amp Delete Deletes the message that is currently
33. unnecessary documents and files You can store copies of faxes by either printing them or by saving them to disk in another directory Voice messages can also be saved to disk Displays the Send Fax dialog box for retransmission of the selected document Saves selected documents in another format Changes the status of the Displays of selected documents prints the document Deletes the selected documents Inbox 12 Document s Displays the file name Displays a reduced view of the selected fax 08 17 1998 04 55 p 08 17 1998 07 11 p 08 18 1998 09 37 a 08 11 35 p 08 18 1998 01 38 p 08 18 1998 01 47 p 08 18 1998 01 52 p 08 20 1998 04 52 p 08 24 1998 07 14 a 09 03 1998 05 02 p 612 785 9874 3 4 612 785 9874 Click the heading buttons to sort the list The type and status of a j document are indicated by EM Viewed icons 5 Printed E Re sent Voice message z Played 73 MessageSaver User Guide Outbox Management 74 All transmissions are stored in the Outbox which acts as a transmission queue If the transmission runs smoothly then the document is deleted and the information is recorded in the Send Log If a wrong number or other error occurs the transmission is canceled and the docu ment is retained to allow you to correct the error To confirm that a document was sent correctly to a recipient open the Send Log wher
34. upstream speed at which the modem attempts to connect 0 maximum modem speed 1 reserved 2 1200 75 bps 3 300 bps 4 reserved 5 1200 bps 6 2400 bps 7 4800 bps 8 7200 bps 9 9600 bps 10 12000 bps 11 14400 bps 12 16800 bps 13 19200 bps 14 21600 bps 15 24000 bps 16 26400 bps 17 28800 bps 18 31200 bps 19 33600 bps 38 decimal 0 23 1 Sets the maximum 56K downstream speed at which the modem attempts to connect The default maximum speed is 56K bps Value V 90 mode K56flex mode 0 56K disabled 56K disabled 1 56K autorate 56K autorate 2 28000 bps 32000 bps 3 29333 bps 34000 bps 4 30666 bps 36000 bps 5 32000 bps 38000 bps 6 33333 bps 40000 bps 7 34666 bps 42000 bps 8 36000 bps 44000 bps 9 37333 bps 46000 bps 10 38666 bps 48000 bps 11 40000 bps 50000 bps 12 41333 bps 52000 bps 13 42666 bps 54000 bps 14 44000 bps 56000 bps 15 45333 bps 16 46666 bps 17 48000 bps 18 49333 bps 19 50666 bps 20 52000 bps 21 53333 bps 22 54666 bps 23 56000 bps 43 MessageSaver User Guide Register Unit Range Default Description 542 543 548 S89 5108 5109 44 decimal decimal decimal seconds decimal decimal 0 1 0 1 7 or 128 0 5 255 0 3 6 7 0 2 1 10 6 1 Enables disables the 56K auto rate When 56K auto is disabled fallback to V 34 is also disabled 0 disable 1 enable For testing and debug
35. 00 2400 1200 0 300 bps 14 400 9600 7200 4800 2400 300 bps Serial binary asynchronous ITU T V 90 K56flex ITU T V 34 enhanced V 32bis V 32 V 22bis V 22 Bell 212A and 103 113 ITU T V 29 V 42 V 42bis ITU T V 21 V 23 in international versions ITU T Group 3 Class 1 and 2 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA TR29 2 TIA EIA 15 101 ITU T V 80 for H 324 video conferencing ITU T V 42 LAP M or MNP 3 4 ITU T V 42bis 4 1 throughput MNP 5 2 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19 200 38 400 57 600 115 200 and 230 400 bps Fax online modes full duplex over dial up lines AT and AT V command modes supporting answering machine and voice mail functions XON XOFF software RTS CTS hardware Plug and play fully AT command compatible autodial re dial repeat dial pulse or tone dial dial pauses auto an swer caller ID EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renrgotiation DTMF detection call status display auto parity and data rate selections key board controlled modem options non volatile memory on screen displays for modem option parameters command lines of up to 40 characters each help menus remote config uration DTR dialing callback security 11 bit support 40 characters Though this modem is capable of 56K bps download performance line impairmen
36. 2 35 DCD Control command 35 default settings 12 36 diagnostic information displaying 33 Dial command 31 Dial Stored Telephone Number command 32 dial string modifiers 31 dialing tones 42 digital loopback tests 92 94 disconnect delay 42 Display Current Settings com mand 37 DOC regulations 84 downloading an announcement 21 downloading files 14 DSR Control command 36 DTE rate 12 DTR Control command 12 35 DTR Dialing command 41 Index E Echo Command Mode Characters command 32 Echo Online Data Characters command 32 Enable Synchronous Buffered Mode command 41 ENTER key 31 Enter Setup Password command 41 error control setting 42 44 error correction disabling 92 93 Error Correction Mode Selection command 39 escape character 42 escape sequence 30 41 F fallback 33 Fallback and Fall Forward com mand 40 fax communications 16 17 Fax module PhoneTools 70 72 fax back service 98 faxing from a Windows applica tion 70 FCC regulations 82 83 firmware upgrading 99 102 version 32 flash memory 99 flow control 36 38 39 56 Flow Control Selection com mand 36 39 front panel 24 25 52 buttons 24 indicators 25 G garbage characters 57 greeting messages downloading to modem 21 recording 21 Guard Tone Control command 36 H H 324 video 41 handshake 33 hangup command 32 hangup delay 42 Hook Control command 32 HyperTerminal 14 inactivity timer 42 Inactivity Timer command 39
37. 205 Woodale Drive Mounds View MN 55112 Attn Repair If you are shipping from outside the USA please contact our Repair Department for an RMA prior to your shipment You can contact us by telephone at 612 785 3500 or by fax at 612 785 9874 95 MessageSaver User Guide Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 612 785 3500 international and local Please have modem information available You can also contact Technical Support via the following URL http www multitech com _forms email_tech_support htm Online Warranty Registration If you have access to the World Wide Web you can register your Multi Tech prod uct online at the following URL http www multitech com register The Multi Tech BBS For customers who do not have Internet access Multi Tech maintains a bulletin board system BBS that mirrors its FTP site Information available from the BBS in cludes new product information product upgrade files and problem solving tips The phone number for the Multi Tech BBS is 800 392 2432 USA and Canada or 612 785 3702 international and local The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33 600 bps at a setting of 8 bits no parity and 1 stop bit 8 N 1 To Log
38. 2bis MNP 5 data compression Enable V 42bis MNP 5 data compression AT Command Control n 00r1 0 DC0 The modem responds to AT commands DC1 The modem ignores AT commands Note The modem will respond to AT DC for 10 seconds after power up Command Values Default Description En EO E1 E2 Fallback and Fall Forward Control n 0 1 or2 2 Disable fallback and fall forward Enable fallback disable fall forward Enable fallback and fall forward Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Dn DO D1 EBn EBO EB1 ES n Sx HS x 4 AT Commands S Registers and Result Codes DTR Dialing n Oorl 0 Disables DTR dialing Dials the number in memory location 0 when DTR goes high Asynchronous Word Length n Oorl 0 Enables 10 bit mode Enables 11 bit mode Enable Synchronous Buffered Mode n 6 None Allows an H 324 video application direct access to the synchro nous data channel On underflow the modem sends HDLC flag idle 0x7E to the remote modem This special error con trol mode is overridden by any of the following commands GF amp M amp Q or N AT ES shows the only allowed value AT ES shows the current value Enter Setup Password x password 1 8 characters case sensitive MTSMODEM
39. 32 RS232 connection 9 S S registers 42 44 reading 34 SO 12 42 S1 42 S10 42 S108 44 S11 42 S2 42 28 42 S3 42 S30 42 S35 42 S36 42 S37 43 S38 43 S4 42 S42 44 S43 44 S48 44 S5 42 S6 42 S7 42 106 S8 42 S89 44 S9 42 49 setting 34 safety 6 Select Maximum MNP Block Size command 38 Select Stored Configuration com mand 37 serial cable 53 serial port 53 54 56 speed 12 servicing your modem 83 95 Set Register Value command 34 setup password 48 software communications 12 solving problems 52 57 sound card 6 8 10 speaker external 7 8 10 internal jumper 8 volume controls 26 Speaker Codec Loopback com mand 37 Speaker Mode command 33 speakerphone operation 26 27 specifications technical 87 89 speed conversion data buffer 36 38 speed maximum 43 standby mode delay time 44 static electricity 7 Store Current Configuration command 12 37 Store Dialing Command 37 Store Setup Password command 41 synchronous buffered mode 41 T technical specifications 87 89 technical support 96 telephone connecting a 10 line 54 terminal mode 53 92 Terminal program 15 testing 10 37 54 91 94 data transmission 13 15 fax 16 17 loopback tests 91 94 self test 52 Tone Dialing command 34 tones dialing 42 Transmit Break command 38 troubleshooting 52 57 U UARTs 12 56 57 uninstalling a modem from Win dows 11 upgrading the modem 99 102 User Guide updates 3 V V 22 mode 31 V 22bis Guard Tone
40. 7853500 123456789 DS y Dial Stored Telephone Number En EO El Fn FO F1 Hn HO H1 10 I I2 I3 I4 y 0 3 none Dial a number previously stored in directory number y by the amp Zy x command Example ATDS 3 Echo Command Mode Characters n Oorl 1 Do not echo keyboard input to the terminal Do echo keyboard input to the terminal Echo Online Data Characters n 1 1 Enable online data character echo Not supported Disable online data character echo included for backward compatibility with some software Hook Control n Oorl 0 Go on hook hang up Go off hook make the phone line busy Information Request n 0 5 9 11 None Display default speed and controller firmware version Calculate and display ROM checksum e g 12AB Check ROM and verify the checksum displaying OK or ERROR Display default speed and controller firmware version Display firmware version for data pump e g 94 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description 15 19 n1 Ln LO L1 L2 L3 MO M1 M2 M3 Nn NO N1 On 00 O1 03 4 AT Commands S Registers and Result Codes Display the board ID software version hardware version and country ID Display the country code e g NA Ver 1 Display diagno
41. Control com mand 36 V 25 data calling tone 40 42 V 32 Auto Retrain command 35 V 32bis start up auto mode dis abling 44 V 34 modulation enabling 42 V 42 error correction 39 V 42bis data compression 40 V 54 tests 37 91 94 V 90 protocol 2 video 41 View Numbers in Blacklist com mand 40 W wait time for dial tone 42 warranty 82 95 Windows 3 1 53 56 57 Windows operating systems 11 54 uninstalling a modem 11 Windows Terminal 15 World Wide Web 17 x Xmodem 56 XON XOFF Pass Through com mand 40 Y Ymodem G protocol 56 Z Zmodem protocol 56
42. Default Description Command Values Default Description K4 K5 KO K1 K2 K3 K4 K5 Nn NO N1 N2 N3 N4 N5 N7 Qn Q0 Q1 Q2 Q3 Tn Tn 4 AT Commands S Registers and Result Codes Send break to the computer in sequence with the received data Same as K4 Online command mode The modem receives a Bn command from the computer Clear data buffers and send break to the remote modem Same as KO Send break immediately to the remote modem Same as K2 Send break to the remote modem in sequence with the trans mitted data Same as K4 Error Correction Mode Selection n 0 5 or 7 3 Non error correction mode with data buffering buffer mode same as amp Q6 Direct mode MNP reliable mode If the modem cannot make an MNP con nection it disconnects V 42 MNP auto reliable mode The modem attempts first to connect in V 42 error correction mode then in MNP mode and finally in non error correction buffer mode with continued op eration V 42 reliable mode If the modem cannot make a V 42 connec tion it disconnects V 42 MNP or non error correction same as N3 V 42 MNP or non error correction same as N3 Flow Control Selection n 0 1 or3 3 Disable flow control same as amp K0 XON XOFF software flow control same as amp K4 CTS only flow control Not supported RTS CTS hardware flow control same as amp K3 Inactivity
43. Fax Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any mes sage unless such message clearly contains the following information e Date and time the message is sent e Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or in dividual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software 83 MessageSaver User Guide Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device pro vides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certifica tion means t
44. K3 K4 K5 KO K1 K2 K3 Select Maximum MNP Block Size n 0 1 2 or 3 3 64 character maximum 128 character maximum 192 character maximum 256 character maximum Transmit Break n 0 9 in 100 ms units 3 In non error correction mode only sends a break signal of the specified length to a remote modem Works in conjunction with the K command Modem Port Flow Control n 0 0 Returns an OK for backward compatibility with some soft ware Not supported responds ERROR Data Buffer Control n 0 0 Enable data buffer serial port speed is independent of con nect speed Disable data buffer serial port speed is forced to the line speed Break Control n 0 5 5 Controls the response of the modem to a break received from the computer the remote modem or the B commnd The re sponse is different for each of three different states Data mode The modem receives the break from the computer Enter online command mode no break sent to the remote mo dem Clear data buffers and send break to the remote modem Same as KO Send break immediately to the remote modem Same as KO Send break to the remote modem in sequence with the trans mitted data Data mode The modem receives the break from the remote modem Clear data buffers and send break to the computer Same as KO Send break immediately to the computer Same as K2 Command Values Default Description Command Values
45. Manager type MSD and press ENTER Then select Mouse COM Ports and IRQ Status and note the addresses and IRQs that are in use If you find an IRO conflict note which IROs are not being used then change one of the conflicting devices to use one of the unused IRQs If you find an address conflict change the address of one of the conflicting devices To change a port address or IRQ in Windows 3 1x double click the Control Panel icon then the Ports icon Click on the port you want to change click Settings 53 MessageSaver User Guide click Advanced and select the new port address and or interrupt If you wish to use COM3 or COMA note that COM3 shares an IRQ with COM1 as does COM4 with COM2 so you should change their IRQs to unused ones if possible If you use Windows 95 right click on My Computer select Properties from the menu click on the Device Manager tab double click on Ports then double click on the communications port your modem is connected to In the port s Proper ties sheet click on the Resources tab to see the port s input output range and interrupt request If another device is using the same address range or IRQ it will appear in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other device or select the port the conflicting device is on and change it instead If you need to open your computer to change switches or jumpers on the conflict
46. Message var Model MT5634MSV Data Fax Voice Messaging Modem User Guide Multi lech Systems FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter mined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio T V technician for help This device complies with Part 15 of the FCC rules Operation of this de vice is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesire
47. Start MessageSaver User Guide Introduction We know you are eager to get your MessageSaver up and running so we ll show you step by step how to set it up check it out and make your first calls What You Will Need We supply You supply Before starting please make sure you have everything you need yv A MessageSaver data fax voice messaging modem Y ADC power supply module v A set of four plastic feet Y A modular telephone cable Y An MT5634MSV setup disk WY A Quick Start Guide v A compact disc containing PhoneTools data fax voice and messaging software the MessageSaver User Guide and other programs Y A computer with an unused serial port v A shielded RS 232 serial cable with a male DB 25 connector on one end and a connector to match your computer s serial port on the other end Y A nearby AC power outlet v A nearby telephone line jack Y An optional PC stereo microphone Y An optional headset amplified speaker or sound card with speakers Y For connecting to a sound card an optional male to male stereo patch cord with 1 8 inch mini plugs Safety Warnings e Use this product only with UL and CUL listed computers e To reduce the risk of fire use only 26 AWG or larger telephone wiring e Never install telephone wiring during a lightning storm e Never install a telephone jack in a wet location unless the jack is specifically de signed for wet locations e Never touch uninsulated telephone wires or
48. Timer n 0 1 255 0 Sets the time in minutes after the last character is sent or re ceived that the modem waits before disconnecting A value of zero disables the timer Applies only in buffer mode Note You can also set the inactivity timer by changing the value of 30 39 MessageSaver User Guide 40 Command Values Default Description Command Values Defaults Description Command Values Defaults Description Command Values Description Command Values Default Description Command Values Default Description Wn VO V1 V2 Xn X0 X1 B Cn CO C1 DCn Protocol Result Code n 0 1 or2 1 Disable the appending of the protocol result code to the DCE speed Enable the appending of the protocol result code to the DCE speed Same as V1 XON XOFF Pass Through n Oorl 0 Modem responds to and discards XON XOFF characters Modem responds to and passes XON XOFF characters Data Calling Tone n Oorl 0 Disable V 25 data calling tone to deny remote data fax voice discrimination Enable V 25 data calling tone to allow remote data fax voice discrimination View Numbers in Blacklist n a If blacklisting is in effect AT B displays the numbers for which the last call attempted in the previous two hours failed In countries that do not require blacklisting the ERROR result code appears Data Compression Control n Oorl 1 Disable V 4
49. ally Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port Y Your communications software settings may not match the physical port the mo dem is connected to The serial cable might be plugged into the wrong connector check your computer documentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection v If the modem is on the cable is plugged into the correct port the communica tions software is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends v Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Y Peripheral expansion cards such as sound and game cards might include a seri al port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRO as your communications port Be sure to disable any unused ports To look for address or IRQ conflicts if you use Windows 3 1x select File Run in Program
50. ally plug an amplified speaker directly into the SPKR jack Power Connection After you have made all other connections plug the power supply module into an AC power outlet or power strip and then plug the power supply s cable into the PWR jack on the modem To be able to receive messages at any time the MessageSaver is always on when it is plugged in Do not plug it into the same power strip as the computer if you use the power strip switch to turn your computer on and off Caution Use only the power supply supplied with the modem Use of any other power supply will void the warranty and could damage the modem Power On Test When you apply power the modem performs a diagnostic self test indicated by several indicators flashing for a second or two after which the 56 indicator lights If this does not happen check that the power supply is solidly connected and the AC outlet is live If these measures do not work see Chapter 6 Solving Problems Note The MessageSaver is not ready to operate until about 10 seconds after power is applied Do not attempt to use it until then 10 2 Quick Start Step 4 Install the Modem in Windows If you use Windows 95 Windows 98 or Windows NT 4 0 you must install the mo dem in the operating system If you use Windows 3 1 or another operating sys tem go to Step 5 Adding the Modem to Windows 1 Make sure your modem is connected properly then turn on your
51. art 68 Telecom 1 82 This equipment complies with part 68 of the Federal Communications Commis sion Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone net work or premises wiring using a compatible modular jack that is Part 68 compli ant See installation instructions for details The ringer equivalence number REN is used to determine the number of devic es that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the nuber of devices that may be connected to the line as determined by the total RENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be re quired But if advance notice is not practical the telephone company will no
52. ate V 90 Connected at 50666 bps 56K rate V 90 Connected at 53333 bps 56K rate V 90 Connected at 54666 bps 56K rate V 90 placed by one of the following codes depending on the type of error control connection V42bis V 42 error control LAP M and V 42bis data compression V42 V 42 error control LAP M only MNP5 MNP 4 error control and MNP 5 data compression MNP4 MNP 4 error control only NoEC No error control protocol 3 Remote Configuration MessageSaver User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MT5634MSV mo dem for maintenance or troubleshooting as if you were on site Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi Tech modem Setup 1 2 Establish a data connection with a remote MT5634MSV modem Send three remote configuration escape characters followed by AT and the setup password and press ENTER Example ATMTSMODEMS lt CR gt You have four tries to enter the correct password before being disconnected If the pass word is correct the remote modem responds with OK You can now send AT commands to configure the remote modem When you have finished configuring the remote modem save the new co
53. ave been damaged by lightning storms water or power surges or that have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by the customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products that prove to be defective within the warranty peri od or at MTS s option issuance of a refund of the purchase price Defective prod ucts must be returned by Customer to MTS s factory with transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS If you are outside the USA your local distributor of Multi Tech products usually offers the quickest and most economical repair option If necessary you may send your modem to our Mounds View factory in the USA A modem that is shipped to us from outside the USA must have a Returned Materials Authorization RMA and shipping instructions To return a modem for repair from inside the USA no RMA is required simply send it to us freight prepaid Include a description of the problem a return shipping address and a check or purchase order for out of warranty repairs Please send modems that require repairs to the following address Multi Tech Systems Inc 2
54. aven t been copied to PhoneTools Received Total New F 1 Click to copy new documents to PhoneTools O 2 1 Inbox Click to copy all documents to PhoneTools Click to clear the modem s memory Caution All documents stored in the mo Clear modem memory dem s memory will be deleted including those that have not yet been retrieved Managing Stored Documents Inbox Documents copied from the modem to PhoneTools using the Download new mes sages or Download all messages button appear as new documents in PhoneTools Inbox 18 ad Edu Es _Daterime Type Status 08 17 1998 04 53p E 08 17 1998 04 55p amp 08 17 1998 04 55 p 08 17 1998 07 11 p 08 18 1998 09 37 a 08 5p 08 18 1998 01 38 p 08 18 1998 01 47 p 08 18 1998 01 52 p 08 20 1998 04 52 p 08 24 1998 07 14 a 09 03 1998 05 02 p RECU0004 T31 To view a fax or play back a message double click it in the document list Double click or press ENTER to open the selected document or message 69 Fax Module Use the Fax module to create send receive and manage faxes Thumbnail of the fax being Transmission received or sent information Bal Displays the Send Fax dialog box HEL Displays the Copy from PhoneBook dialog box JEt Displays the Inbox dialog box ECES Displays the Outbox dialog box Click to interrupt a fax transmission Faxing a Document from a Windows Applicat
55. checked record Either phone fax or data numbers will be shown here depending on where you opened the Copy from Phone Book dialog box from Alt menu Tab buttons space bar mark unmark If the request comes from the Send Fax dialog box and a cover page is used the recipients names and fax numbers are automatically added to the cover page 7 PhoneTools Terminal Emulation Module Using the Terminal Emulation module you can connect to computers and online services to retrieve information send and receive electronic mail and upload and download data files Starts a direct connection This permits AT commands to be sent directly to the modem Starts a modem connection see Starting a Modem Connection on this page A Ts Opens the Configuration dialog box Starting a Modem Connection 1 Click La in the Terminal main window to access the Terminal connection dialog box 2 Enter the phone number of the server you want to connect to or extract it from the Phone Book 9 Select the options to use for the connection 4 Click OK A call progress screen is displayed gt A File Phone Book Connection Settings Capture Transfer Help za DIE 4 Terminal connection rE Recipient amp Options Name Mut Tech BBS Emulation ANSI BBS MultiTech Systems Inc er au 33600 bps Y34 v Number 6127653702 Serial port 2209 pp speed Data bits C 7 bits 8 bits Parity no
56. codes configuration option is enabled EC is re OK CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIALTONE BUSY NO ANSWER CONNECT 2400 CONNECT 4800 CONNECT 9600 CONNECT 14400 CONNECT 19200 CONNECT 7200 CONNECT 12000 CONNECT 16800 CONNECT 300 CONNECT 21600 CONNECT 24000 CONNECT 26400 CONNECT 28800 CONNECT 31200 CONNECT 33600 CONNECT 32000 CONNECT 34000 CONNECT 36000 CONNECT 38000 CONNECT 40000 CONNECT 42000 CONNECT 44000 CONNECT 46000 CONNECT 48000 CONNECT 50000 CONNECT 52000 CONNECT 54000 CONNECT 56000 DELAYED BLACKLISTED Description Command executed Modem connected to line Ring signal detected Carrier signal lost or not detected Invalid command Connected at 1200 bps No dial tone detected Busy signal detected No answer at remote end Connected at 2400 bps Connected at 4800 bps Connected at 9600 bps Connected at 14400 bps Connected at 19200 bps Connected at 7200 bps Connected at 12000 bps Connected at 16800 bps Connected at 300 bps Connected at 21600 bps Connected at 24000 bps Connected at 26400 bps Connected at 28800 bps Connected at 31200 bps Connected at 33600 bps Connected at 32000 bps 56K rate Connected at 34000 bps 56K rate Connected at 36000 bps 56K rate Connected at 38000 bps 56K rate Connected at 40000 bps 56K rate Connected at 42000 bps 56K rate Connected at 44000 bps 56K rate Connected at 46000 bps 56K rate Connected at 48000 bps 56K rate Connected at 50000 bps 56K rat
57. computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot detect your modem your modem may be unplugged it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in Chapter 6 Solving Problems In the Install New Modem wizard select Don t detect my modem I will select it from a list and then click Next A dialog box with a list of manufacturers and a list of modem models appears 3 Insert the MT5634MSV setup disk into your floppy drive and click Have Disk ES o N GD A In the Install from Disk dialog box select the drive the installation disk is in and click OK A list of modems appears Select your modem from the list and then click Next Select the port the modem is connected to and then click Next Windows installs and configures the modem Click Finish to exit Removing Your Old Modem from Windows When your new modem replaces another modem the old modem installation re mains in Windows after you install the new modem and the old modem is still se lected in HyperTerminal and other Windows applications Although you can change the application connection descriptions one at a time it is easier to force Windows applications to use the new modem by removing the old modem from Windows 1 Cl
58. d operation WARNING Changes or modifications to this unit not expressly ap proved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada Message var Model MT5634MSV Data Fax Voice Messaging Modem User Guide Multi lech Systems MessageSaver User Guide Model MT5634MSV P N 88301250 Revision B 5 1 99 1999 by Multi Tech Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description B 5 1 99 Updated agency information installation procedures Trademarks MessageSaver Multi Tech and the Multi Tech logo are trademarks of Multi Tech Sy
59. dem to become non compliant with na tional telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to be come non compliant Commission Decision CTR21 84 The equipment has been approved to Commission Decision CTR21 for pan Europe an single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of suc cessful operation on every PSTN network termination point In the event of prob lems you should contact your equipment supplier in the first instance This equipment is designed to work with PSTN networks that accept analog signals Multi Tech does not currently know of any interoperating difficulties A Regulatory Compliance EMC and Safety Compliance CE The CE mark is affixed to the enclosed MultiTech product to confirm compliance with the following European Community Directives e Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and e Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 98 13 EC of 12 March 1998 on the approximatio
60. deselect record Name Multi Tech Systems Inc Company Multi Tech Systems Inc Address 2205 Woodale Drive City Mounds View State MN Zip Cde 55112 Phonel 612 785 3500 lt Phone2 x Fax 612 785 9874 Modem 612 785 3702 Note The modem number is for the BBS Altzmenu Tab buttons space bar mark unmark Creating New Records When you first access the Phone Book it is empty 1 To create a new record click El 2 Enter the information in the editing area of the record Displays only the records beginning with the chosen letter Click in this area to edit the displayed record 3 When you have finished entering information click Fa to save the new record If this icon is grayed out it means you have not yet entered the minimum informa tion required to complete a record be sure to enter at least the name Importing Existing Records If records already exist as files structured in a standard database or spreadsheet format you can import these records instead of typing them manually For a de tailed explanation on how to use this function click Help in the Import Records dialog box Selecting Records There are several ways to select records e To make a contiguous selection with the mouse click the first item to select Next press and hold the SHIFT key then click the last item to select All items between and including the first item and the last item will be sel
61. download an announcement to the modem 1 In the PhoneTools main window click the Configure button and then click In dependent Mode Configuration Inthe Independent Mode Configuration dialog box select a recording from the Announcements list box and then click Download on modem to copy it to the modem 21 MessageSaver User Guide Independent Mode Operation in PhoneTools In PhoneTools Independent mode control is provided in two dialog boxes the Inde pendent Mode Configuration dialog box and the Independent Mode Control dia log box When PhoneTools is running you can open either dialog box to change settings download files or do any work related to Independent mode Independent Mode Configuration Dialog Box 22 The Independent Mode Configuration dialog box Figure 3 1 enables you to e Turn Independent mode on or off while the PhoneTools is running e Specify whether Independent mode should be activated when PhoneTools closes e Turn on call screening e Specify an access code for remote message retrieval e Select and download an Independent mode greeting message to the modem e Display which Independent mode greeting message is stored in the modem If automatic activation of Independent mode is selected the settings are uploaded to the modem when you exit the application If automatic activation cannot be com pleted for any reason e g modem not responding no greeting message specified etc you are
62. ds as if it is always on If DTR drops while in online data mode the modem enters command mode issues an OK and remains connected If DTR drops while in online data mode the modem hangs up If the signal is not present the modem will not answer or dial If DTR drops the modem hangs up and resets as if an ATZ command were issued 35 MessageSaver User Guide 36 Command Values Default Description amp Fn amp FO Load Factory Settings n 0 None Load factory settings as active configuration Note See also the Z command Command Values Default Description amp Gn amp G0 amp G1 amp G2 V 22bis Guard Tone Control n 0 1 or2 0 Disable guard tone Set guard tone to 550 Hz Set guard tone to 1800 Hz Note The amp G command is not used in North America Command Values Default Description Command Values Defaults Description Command Values Defaults Description Command Values Default Description Command Values Default Description amp Jn amp JO amp J1 amp Kn amp KO amp K3 amp K4 amp Mn amp MO amp M1 amp Qn amp Q0 amp O5 amp Q6 amp Q8 amp Q9 amp Sn amp S0 amp S1 Auxiliary Relay Control n 0 0 The auxiliary relay is never closed Not supported responds ERROR Flow Control Selection n 0 3 or4 3 Disable flow control Enable CTS RTS hardware flow control Enable XON XOFF software flow contro
63. e nnnennn 57 Introduction ission ninpa e EI e daa 60 Installing PhoneTools cccccceccscsesesceneesesesneeseseeceesescenanssesesesnenesssesceeesesssnansnesesesnenenesees 60 Using PhoneTools Status Bar cccccccccceceseseenenesesesnsesesesceceesceessnesesescsnenesesseeeseseseanans 61 Phone Modulen oreet e eine en een ni ee 61 Making a Phone Call zuran aeeneiunaeitin en nenne en lad 61 Using the Speakerphone unnnneensnnenensesenensnenenenennnenennnnnnsenennenenenannnnnn 62 Making Quick Dial Entries eeennesnennnnnnnnnn 62 Voice Modulo to a a tia 63 Activating and Deactivating Answerphone nennnnnenen 63 Setting up Answerphone mcccconcncncncnnnnnnnnnnenncannnoncnnnnnrnnnnnnnanananonnnnaranannn nana rar nr nr rarananannnnos 63 Setting Up the Answer Only Mode 64 Setting Up the Answer Record Mode eocococccccononononoconononononononononononononanonononcncnonononononos 64 Contents Listening to Received Messages from a Remote Phone 65 Listening to Received Messages in PhoneTools eeeenneen 65 Recording an Announcement essnssnnnensnsesensnnnnnnenennsenennnnnnn 66 Changing Recording Parameter ennennnnnnennn 66 Independent Moden rreren aeaa a Ee E aE AR AA A A EE AE RE 67 How Does It Work asirio taras a EATE erep ARE EE ath nae 67 Configuring and Controlling Independent Mode Operation eneeee 67 Activating and Configuring Independent Mode 68 Sel
64. e Connected at 52000 bps 56K rate Connected at 54000 bps 56K rate Connected at 56000 bps 56K rate Delay is in effect for the dialed number Dialed number is blacklisted placed by one of the following codes depending on the type of error control connection V42bis V 42 error control LAP M and V 42bis data compression V42 V 42 error control LAP M only MNP5 MNP 4 error control and MNP 5 data compression MNP4 MNP 4 error control only NoEC No error control protocol MessageSaver User Guide 46 Terse Verbose 90 BLACKLIST FULL 100 CONNECT 28000 101 CONNECT 29333 102 CONNECT 30666 103 CONNECT 33333 104 CONNECT 34666 105 CONNECT 37333 106 CONNECT 38666 107 CONNECT 41333 108 CONNECT 42666 109 CONNECT 45333 110 CONNECT 46666 111 CONNECT 49333 112 CONNECT 50666 113 CONNECT 53333 114 CONNECT 54666 EC is added to these result codes when the extended result codes configuration option is enabled EC is re Description Blacklist is full Connected at 28000 bps 56K rate V 90 Connected at 29333 bps 56K rate V 90 Connected at 30666 bps 56K rate V 90 Connected at 33333 bps 56K rate V 90 Connected at 34666 bps 56K rate V 90 Connected at 37333 bps 56K rate V 90 Connected at 38666 bps 56K rate V 90 Connected at 41333 bps 56K rate V 90 Connected at 42666 bps 56K rate V 90 Connected at 45333 bps 56K rate V 90 Connected at 46666 bps 56K rate V 90 Connected at 49333 bps 56K r
65. e EEEE O 6 VOUSUppl yes cists certs O E E betes 6 Safety Warnings assi icon ias 6 Step 1 Mountithe Feet eiieeii ries e ERER EEEO EE ER wad RRA RAE 7 Step 2 Select Stereo or Mono Speaker coooconiccncocononenenncnnnnnnnnarnrannenonnnnnanonrnrarannnnn ra rararnnnananoso 7 Opening the Modeni seinen eae e a e aa Ee ae ESAS RA AETA S RnS Z Changing the Speaker Jumper cooconcoconcnononcnnononcnnnncannnnnnnrnrornnnnnanananonnnraranonnn coran EE Sa 8 Step 3 Connect the Modem to Your System oocococononononnnnnnnnnnnnnnnnennnanannnnnnncnrornnnnnaranarannanoro 9 RS252 Connection u a unse an a lan nennen aeg 9 Line Conectada 9 Phone Connection de nei 10 Microphone Connection uneeeenssnenenssnennnensesenensenenenennnnnnsenennnennnnnenennenennannnnn 10 Speaker Connect On sionista das 10 Power Connection RER ERERRR EE A AEA o A A tous 10 Power On Testimonio aca 10 Step 4 Install the Modem in Windows eececeoncncononononnncncnnnnncnnananonnorarononnnrarannrnararananannnnnso 11 Adding the Modem to Windows meccecenonenonnoncncnnnnncnrannnnnnananannnnararanannn nara rnrnnnarananannnnos 11 Removing Your Old Modem from Windows 11 Step 5 Install and Configure Your Software snnnnenensnsenensennnne 12 Step 6 Call the Multi Tech BBS hiies erpe pesee AREAS Ea aE KAAKE TARTEAK ERREA AS 13 Phone oo S miii o o pis 13 Windows HyperTerminal eesnenensesenennnnenennnnnennnnnn 14 Windows Terminal ninas mes 15 Step 7 Senda LX ninia ss 16 Phon
66. e Retrieve stored messages faxes and telephone numbers telephone number re trieval requires Caller ID service from your phone company e Specify an access code for remote retrieval of messages e Print a received fax your PC must be powered on and PhoneTools loaded e Automatically set the time and date Independent Mode Functions e Retrieval of data specific to the modem s Independent mode operation such as e Remaining amount of memory for the storage of received faxes and messages e Number of faxes in the modem s memory e Number of voice messages in the modem s memory e Retrieval of data specific to each fax or message stored in the modem such as e Date and time of reception e Length of a voice message or fax in seconds e The sender s Caller ID if you have Caller ID service e The sender s fax identifier CSID The number of fax pages e Retrieval of each file s data contents e Configuration of Independent mode operation such as e Configuration of the modem s answer mode no answer fax data or auto voice fax and data e Number of rings before answer e Status of the speaker during Independent mode communications e The local fax identifier CSID e Activation and deactivation of remote message retrieval and selection of the remote access code 20 3 MessageSaver Operation e Download of the greeting message into the modem s memory e Deletion of messages and faxes in t
67. e To view a fax from either the Inbox or the Outbox click the View button E e To print a fax click the Print button in the Inbox Outbox or Viewing window e For best printing results the print resolution should be at least 300 dpi e To fit the fax completely onto the page select a 10 reduction default setting E Viewing SEND0000 131 2 Page s _ oO x E Len Selects the Selects the display Activates or Flips the Rotates the Prints the page or magnification from deactivates the image 180 image 90 image group of 12 to 1000 greyscale mode pages to be displayed 7 PhoneTools Inbox and Outbox Management Inbox Management All received documents including voice messages faxes and data files are stored in the Inbox When a document is received PhoneTools notifies you by displaying a Document s received warning and emits a beep when this option is selected in the Notifications dialog box which can be accessed by clicking the Notifications button in the Com munications tab of the General Configuration dialog box Notifications are re moved when the document or message is played viewed or printed A double click on a received document displays the document if it is a fax or a data file If it is a voice message then a double click displays the Voice Player dialog box and plays the message The Inbox can contain up to 1024 documents which are not limited in size You should delete
68. e information about past trans missions is available If the option Keep finished transmissions is checked on the Communication tab of the General Configuration dialog box then transmissions that are added to the Outbox are not deleted after being transmitted The Outbox is limited to 256 trans missions You should delete regularly the documents stored in the Outbox to avoid reaching this limit Displays or prints the document Enables you to modify the transmission parameters Cancels the selected transmission s Reactivates a canceled transmission Outbox 1 Document s Number 96127859874 Identifier 612 785 9874 Document name SENDO000 T31 1st attachment RECU0007 131 Total attachments 1 Total pages 2 Transmission type Fax HQ Date time 09 03 1998 04 10 p Last attempt report jem transmission Double click or press ENTER to view document List of recipients for all pending Shows why the trans or canceled transmissions mission was canceled 7 PhoneTools Phone Book The Phone Book stores the name the address and the phone fax and modem numbers for each recipient To open the Phone Book click Menus then click PhoneBook Search for a record Import records Select and deselect all records Delete selected records Phone Book C PHTOOLS PHONEBK FBK BEE New record 3 gt _ Save changes Save new record wa Select
69. eTools armor amides iones Doa aaa ia dai tas 16 Microsoft Pax ii E AR E E E eE Aa ie Riad 16 References uscar oa sca 17 Chapter 3 MessageSaver Operation Introduccion ita ara ri tarta ies ira 20 NE AAA A nen Ina 20 Independent Mode Functions moocenoccnccnonononnnncarnnnennnannnnnnnnarannnnnnn na rannrnorananannnnarnraran no nanarannnnass 20 Recording and Downloading an Announcement uneenennenensenennnn 21 Independent Mode Operation in PhoneTools eeneennn 22 Independent Mode Configuration Dialog Box 22 Independent Mode Control Dialog Box coccocononoconcnncnnnnnnnonenennrocarnnnnnnnnrannenarananannnnnraros 23 Independent Mode Operation Using the Front Panel nnne 24 AS A TAN 24 Indicator Lights seist erea aka doce aa aee a Ea banos 25 Answering a Call with the Speakerphone nneneennens 26 Playing Voice Messages coocoooinononncncnnnncnnnnnenecarnnonnnnnrarnnnnnn canon iiad E A ia a eE 26 MessageSaver User Guide Stopping the Play of Voice Messages nnnnnneennnsnenennnenenenn 26 Listening to the Next Voice Message nnneennssennennennnnnnn 26 Listening to the Previous Voice Message 26 Erasing a Voice Message During Replay 26 Adjusting Speaker Volume moccnecinoncncononenennnnnanonnnnnnnrarannonnnannnnnnnnararanancn nara rnrnrnarananannnnos 26 Using the MessageSaver in Speakerphone Mode 27 Remote Control camara 27 Controlling the MessageSaver Remotely neeneeenenen 27 Activat
70. ected e To make a noncontiguous selection with the mouse press and hold the CTRL key Click any item you want to add to the selection 75 MessageSaver User Guide e To select records using the keyboard click the record you would like selected then press the spacebar Selected records are flagged with a green checkmark Tip Selecting records in the Phone Book used with the Copy from Phone Book function provides a convenient means of carrying out a fax broadcast Using the Phone Book for Dialing 76 Once a recipient has been entered into the Phone Book you can use the Copy from Phone Book button in any dialog box that requires you to fill in the recipients fields The Copy from Phone Book dialog box is then displayed This button extracts the highlighted record and copies the information to the transmission window where the request came from This button extracts the selected records and copies the information to the transmission window where the request came from The records should have been previously selected in the Phone Book 4 Displays the record s contents Extracts selected records Searches for a record Extracts highlighted record Deselects all records 2 Record 1 2 1 Selected Name Company Fax Holst Chuck Lf Multi Tech Systems In Copy from Phone Book Opens an existing phone book Multi Tech Systems 81 2 a ai Highlighted record Selected
71. ecting an Announcement ccccccsesesesseeseeteteseseeceseseseseseseseseececesescsnansnsneseseeneneneeees 68 Managing Stored Documents Independent Mode Control Dialog Box 69 Managing Stored Documents Inbox c ccesessesesesceseseseseeteneneseseeeseseseecesesesesnananenees 69 Fax Module unse an ae Bremen EE i see 70 Faxing a Document from a Windows Application neeeennenn 70 Faxing a File Directly from PhoneTools neeenenenn 71 Sending a Cover Parecidos iaicdn tata cd iaa 71 Adding a Logo to the Cover Pagers temaet a aE EE E Eie t Ea 72 Viewing and Printing Faxes nieron oean oree pa aeaa he aper n ETa taa RONS nn rannnnos 72 Inbox and Outbox Management sereisas ei NE arie eSEE EERE oT 73 SE NE 73 Outbox Management in anne pen inne hard 74 Phonebookn rn AO 75 Creating New Records rinnen dpi atenas 75 Importing Existing Records sterii iners vee epa na EEE EE EAEE OEA EKRE AEREAS AE 75 Selecting Recordsen aS E dha hbo E E EA E LE EE Red 75 Using the Phone Book for Dialing neeneenen 76 Terminal Emulation Modules a niaaa a e SE TEE Sa io ea 77 Starting a Modem Connection cccccccccccessesssteeseseecesesescsneesesescssenssesceceeesesssneneneness 77 Uploading Files to a Remote System cccccescecescecesesesesestenesesesesneesesesceeesesesssnenenens 78 Capturing Information to Disk enenensnennnnnannnenn 78 Data Pile Transter sereine ironii dido dba i n 79 Sending a Da
72. elephone cable e A printed Quick Start Guide e An installation disk e A compact disc containing PhoneTools data fax voice and messaging software the MessageSaver User Guide and other programs If any of these items are missing please contact Multi Tech Systems or your dealer distributor see Appendix D for information on contacting Multi Tech via telephone fax bulletin board service CompuServe and the Internet How to Get a Copy of Your User Guide The Multi Tech Web site always has the latest version of the MessageSaver User Guide in Adobe Acrobat format You can download it at no charge from http www multitech com support manuals To view or print the User Guide you must have a copy of Adobe Acrobat Reader 3 0 or higher installed on your computer You can download a free copy of Adobe Acro bat Reader from either the Adobe Web site at http www adobe com prodindex acrobat readstep html or the Multi Tech Web site at http www multitech com support manuals Related Manuals The following manuals are available from the Multi Tech World Wide Web and FTP sites 82039200 Voice V Commands Developer s Kit http www multitech com support manuals 82039200 pdf 82076200 MT56XX Fax Class 1 Developer s Guide ftp ftp multitech com manuals pdf developers 20kits 5600fax pdf 82006502 Fax Class 2 Developers s Kit ftp ftp multitech com manuals pdf developers 20kits 82006502 pdf MessageSaver User Guide 2 Quick
73. em lies elsewhere The following symptoms are typical of problems you might encounter None of the LEDs light when the modem is on The modem does not respond to commands The modem dials but is unable to make a connection The modem disconnects while online The modem cannot connect when answering File transfer is slower than it should be Data is being lost There are garbage characters on the monitor The modem doesn t work with Caller ID Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support see Appendix D None of the Indicators Light 52 When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test If the LEDs remain off the modem is probably not receiving power Y Make sure the modem s power switch is on especially if you normally turn on the modem by turning on a power strip v If the power supply is plugged into a power strip make sure the power strip is plugged in and its power switch is on Y Make sure the power supply module is firmly connected to the modem and to the wall outlet or power strip Y If the power strip is on and the modem switch is on try moving the modem power supply to another outlet on the power strip Y Test that the outlet is live by plugging a lamp into it Y The modem or power supply may be defective If you have a
74. ent Mode Control dialog box 69 logo adding to cover page 72 making a phone call 61 message retrieval 65 Outbox 74 Phone Book 75 76 creating a record 75 dialing 76 importing records 75 selecting records 75 Phone module 61 63 Quick Dial 62 receiving a file 80 recording an announcement 66 recording parameters setting 66 Speakerphone mode 62 Status Bar 61 Terminal Emulation module 77 78 testing the modem 13 text capture 78 uploading a file 78 79 Voice module 63 66 playback buttons 24 power connection 10 supply 52 print capture 70 programs communications 12 Protocol Result Code command 40 protocols 56 Pulse Dialing command 33 pushbuttons 24 R rate maximum data 43 Read Register Value command 34 recording an announcement 21 66 105 MessageSaver User Guide reference materials 17 registering your product 96 regulatory compliance 82 85 related manuals 3 remote configuration 48 49 escape character 42 49 escape sequence 41 remote control 27 28 63 65 remote digital loopback test 92 remote message retrieval 63 65 removing a modem from Win dows 11 repairs 95 Repeat command 31 required equipment 6 resetting the modem 12 35 36 Result Code Format command 34 Result Code Options command 34 Result Code Selection command 34 result codes 30 40 45 46 54 Result Codes Enable Disable command 34 retrain 35 Return Online to Data Mode command 33 rings setting number of 12 42 ROM checksum
75. equest basic modem operation informa tion and troubleshooting guides With either catalog simply enter the FB Doc num ber of the literature you wish to receive E Upgrade Procedures Appendix E Upgrade Procedures Introduction Your modem is controlled by semi permanent software called firmware that is stored in flash memory Firmware is nonvolatile that is it remains stored in memo ry when the modem is turned off However it can be changed by either the manu facturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in great er detail in the following sections 1 2 Identify the model number and firmware version of your modem Identify the current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it Download the upgrade file for your modem Extract the firmware HEX file and flash upgrade program from the file you downloaded Document and clear your stored parameters Upgrade the modem s firmware using the HEX file and flash upgrade program Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech
76. er signal before aborting a call Also sets the wait for silence time for the dial modifier Sets the length of a pause caused by a comma character in a dialing command Sets ASCII code for remote configuration escape character S9 0 disables remote Sets how long a carrier signal must be lost before the modem disconnects Sets spacing and duration of dialing tones 0 disables 1 255 enables V 34 modulation Sets the length of time that the modem waits before disconnecting when no data is sent or received A value of zero disables the timer See also the T command 0 disables 1 enables the V 25 data calling tone which allows remote data fax voice Register Unit Range Default Description SO 1 ring 0 1 255 1 completely S1 1 ring 0 255 0 S2 decimal 0 127 43 128 255 3 decimal 0 127 13 M character S4 decimal 0 127 10 J character S5 decimal 0 32 8 4H 33 127 S6 seconds 2 65 2 number S7 seconds 1 255 50 S8 seconds 0 65 2 S9 decimal 0 1 127 37 configuration S10 100ms 1 254 20 S11 1 ms 50 150 95 S28 decimal 0 1 255 1 S30 1 minute 0 1 255 0 S35 decimal 0 1 0 discrimination S36 decimal 0 7 7 Specifies the action to take in the event of a negotiation failure when error control is selected See S48 These values may be different outside North America 4 AT Commands S Registers and Result Codes Register Unit Range Default Description S37 decimal 0 19 0 Sets the maximum V 34
77. es not look for busy signal Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description X3 X4 X5 X6 X7 Yn YO Y1 Zn ZO Z1 amp Bn amp BO amp Bl amp Cn amp CO amp C1 amp Dn amp DO amp D1 amp D2 amp D3 4 AT Commands S Registers and Result Codes Extended result codes with BUSY does not look for dial tone Extended result codes with NO DIALTONE and BUSY Extended result codes with NO DIALTONE and BUSY Extended result codes with NO DIALTONE and BUSY Basic result codes with NO DIALTONE and BUSY Long Space Disconnect n 0 0 Disable sending or responding to long space break signal on disconnect Enable sending or responding to long space break signal on disconnect Not supported Modem Reset n Oorl None Reset modem to profile saved by the last amp W command Same as Z0 V 32 Auto Retrain n 1 1 Disable V 32 auto retrain Not supported Enable V 32 auto retrain Data Carrier Detect DCD Control n Oorl 1 Forces the DCD circuit to be always high DCD goes high when the remote modem s carrier signal is de tected and goes low when the carrier signal is not detected Data Terminal Ready DTR Control n 0 1 2 or3 2 Modem ignores the true status of the DTR signal and respon
78. f the communications pro gram or indirectly by configuring the operating system or communications pro gram to send the commands automatically Fortunately communications programs make daily operation of modems effortless by hiding the commands from the user Most users therefore need to use AT commands only when reconfiguring the mo dem e g to turn autoanswer on or off The format for entering an AT command is ATXn where X is the command and n is the value for the command sometimes called the command parameter The value is always a number If the value is zero you can omit it from the command thus AT amp W is equivalent to AT amp W0 Most commands have a default value which is the value that is set at the factory The default values are shown in the AT Command Summary which begins on the next page You must press ENTER to send the command to the modem Any time the modem receives a command it sends a response known as a result code The most common result codes are OK ERROR and the CONNECT messages that the modem sends to the computer when it is connecting to another modem For a table of valid result codes see Result Codes at the end of this chapter You can issue several commands in one line in what is called a command string The command string begins with AT and ends when you press ENTER Spaces to sepa rate the commands are optional they are ignored by the command interpreter The most familiar command strin
79. file to a temporary directory or folder on your hard disk 2 The file is a self extracting archive Extract the files by typing the upgrade file name in DOS or double clicking it in Windows The extracted files include a HEX file which contains the upgrade data and Flash Loader a flash program for Windows 95 98 and Windows NT 4 0 Step 5 Clear Your Stored Paramenters Before you flash your modem it is important that you issue the AT amp W1Z command to it to clear out any stored parameters You should also record the parameters that are currently stored in your modem so you can reprogram it after flashing 1 Run your favorite terminal program If you are using Windows 95 or Windows NT you can use HyperTerminal If you are using Windows 3 11 you can use Windows Terminal 2 In the program s terminal window type AT amp V and press ENTER to list your modem s current parameters 3 Record your parameters by saving the screens and sending them to your printer 101 MessageSaver User Guide 4 Type AT amp W1Z and press ENTER to clear your stored parameters and reset your modem to factory default 5 Close the terminal program Step 6 Upgrade the Modem s Firmware 1 Run Flash Loader by double clicking the FLASH EXE icon Flashloader automatically finds the COM port your modem is on sets the serial port speed and opens a Choose File to Download dialog box 2 In the Choose File to Download dialog box double click the
80. g is the initialization string which is used to configure the modem when it is turned on or reset or when your communications software calls another modem Command Values Description Command Values Description Command Values Description Command Values Description Command Values Default Description Command Values Default Description Command Values Default Description 4 AT Commands S Registers and Result Codes AT Command Summary AT Attention Code n a The attention code precedes all command lines except A A and the escape sequence ENTER Key n a Press the ENTER or RETURN key to execute most commands A Answer n a Answer an incoming call before the final ring Al Repeat Last Command n a Repeat the last command string Do not precede this command with AT Do not press ENTER to execute Bn Communication Standard Setting n 0 3 15 16 1 and 16 BO Select ITU T V 22 mode when modem is at 1200 bps B1 Select Bell 212A when modem is at 1200 bps B2 Deselect V 23 reverse channel same as B3 B3 Deselect V 23 reverse channel same as B2 B15 Select V 21 when the modem is at 300 bps B16 Select Bell 103 when the modem is at 300 bps Cn Carrier Control n 1 1 CO Transmit carrier always off Not supported C1 Normal transmit carrier switching included for backward compatibility with some software Ds Dial s dial string phone number and dial
81. ghts when a communication program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communication program disconnects the serial port When it goes off a connected modem will disconnect Error Correction V 42 The EC indicator lights continuously when the modem is in V 42 error correction mode and flashes when compression is activated When the modem is offline the EC indicator flashes to indicate that one or more voice messages have been received Fax The FX indicator lights when the modem is in fax mode When the modem is offline the FX indicator flashes to indicate that one or more faxes have been received Note When you turn on the modem the speed indicators flash briefly as the mo dem does a self test then the 56 indicator lights After a call the indicator for the connection s speed protocol remains lit until another call is made or the modem is reset If you connect at a rate under 14 400 bps all speed indicators remain off after the connection is broken even though the modem is still turned on 25 MessageSaver User Guide Answering a Call with the Speakerphone To answer an incoming telephone call using the speakerphone or to switch to the modem s speakerphone for an existing call using the front panel buttons 1 Press the Speakerphone button to enter speakerphone mode 2 After the call has been completed press the Speakerphone button again to ex
82. ging only Enables disables V 32bis start up auto mode operation 0 disable 1 enable Enables 7 or disables 128 LAPM negotiation The following table lists the 36 and 48 configuration settings for certain types of connections S48 7 S48 128 S36 0 2 LAPM or hangup Do not use S36 1 3 LAPM or async Async S36 4 6 LAPM MNP or hangup MNP or hangup S36 5 7 LAPM MNP or aysnc MNP or async Sets the length of time in the off line command mode before the modem goes into standby mode A value of zero prevents standby mode a value of 1 4 sets the value to 5 Selects the 56K digital loss if using the modem thru a PBX line The default value is 6 dB loss the value used when calling from a typical POTS line long distance 0 0 dB digital loss no robbed bit signaling 1 3 dB PBX digital loss 2 2 dB digital loss 3 3 dB digital loss 6 6 dB digital loss 7 0 dB digital loss with robbed bit signaling Selects the 56K operating mode 0 K56flex mode V 90 disabled 1 Dual mode K56flex or V 90 2 V 90 mode K56flex disabled Result Codes In command mode your modem can send responses called result codes to your com puter Result codes are used by communications programs and can also appear on 4 AT Commands S Registers and Result Codes your monitor F wn Lay Verbose ND OB WNH EC is added to these result codes when the extended result
83. hat the equipment meets certain telecommunications network protec tive operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be con nected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degra dation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any re pairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a mo
84. he connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID Y Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller ID information Check your ini tialization string and if necessary change it to set the modem to answer after the second ring S0 2 Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at the Same Time Communications devices can be accessed by only one application at a time Un der DOS or Windows 3 1x you can run either your fax software or your datacomm software but not both at the same time unless you have a special communications device management application In Windows 95 you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time 57 MessageSaver User Guide 58 PhoneTools MessageSaver User Guide Introduction To retrieve messages and faxes from the MessageSaver you must install PhoneTools on your computer A compact disc containing PhoneTools is included with the MessageSaver This chapter explains how to use PhoneTools For more information about how to use PhoneTools see the the PhoneTools online help which can be accessed by click ing the Help button or pre
85. he modem s memory e Specific configuration tasks e Recording of the greeting message on the modem s microphone e Playback of the greeting message on the modem s speaker e Playback of the received voice mail on the modem s speaker Recording and Downloading an Announcement Announcements or greeting messages are used to greet and guide the caller The MessageSaver has a default announcement loaded in its memory You can use the default announcement if it meets your needs or you can record your own custom announcements To record an announcement 1 8 In PhoneTools click the Voice button and then click the Answerphone Setup button In the Answerphone Setup dialog box click the Choose Greeting Message but ton to open the Choose an announcement dialog box In the Record using box select the record peripheral Modem or Sound card Adjust the volume control and then click the record button to start recording The greeting message can be up to 50 seconds in length Note The MessageSav er s microphone is located behind a small hole in the front panel Click the stop button to stop recording The Announcement Description dialog box appears Type a brief description of the message in the Announcement Description dia log box and then click OK To replay the message click the playback button in the Choose an announce ment dialog box Exit the Choose an announcement dialog box To
86. ick the Start button point to Settings and click Control Panel 2 Double click the Modems icon to open the Modems Properties dialog box 3 In the list box select the old modem 4 5 The next time you dial a HyperTerminal connection it will select your new mo Click Remove then click Close dem and ask you to confirm the selection 11 MessageSaver User Guide Step 5 Install and Configure Your Software 12 You must have communication software installed in your computer to use the Mes sageSaver If you wish to use communication software that is already installed you should reconfigure it for your new modem otherwise install the PhoneTools pro gram provided with the modem PhoneTools must be installed if you want the Mes sageSaver to store incoming voice messages and faxes See Chapter 7 1 Turn on your computer and run your communication software 2 Find the dialog box or menu that lets you select your modem In Windows Ter minal select Settings Modem Commands in HyperTerminal select File Properties Phone Number and in PhoneTools select Configure Hardware Configuration Select Modem 3 Choose your modem from the software s modem list If it isn t listed choose a generic modem and modify the settings as necessary 4 Change the modem initialization string if necessary The factory default config uration works well for most purposes To load the factory default configuration use AT amp F
87. ing Independent Mode Remotely enennenenn 28 Chapter 4 AT Commands S Registers amp Result Codes AT COMMAS i iii ran A Ai 30 AT Command Summary cmncocenenenennnnnnnnenenenennnnnnnnnraronnnnnnnnanan EEEE E EEE E E 31 S Registers siom ern anni ne Rune innen ie 42 Result Codes na ee CO DAI Ta du 45 Chapter 5 Remote Configuration IntrOdUCHON A AI NAL ee see 48 Basic Proced rei 22u nen ak BEE nen a 48 OTL RETTET SN TEE 48 Changing the Setup Password eeenennneesenennnnnnnnnnn 48 Changing the Remote Escape Character 49 Chapter 6 Solving Problems Chapter 7 PhoneTools Introduetion 22 2 222 2 2 222 2m RER RER A DE a E A AEE 52 None of the Indicators LigDt esisi eiee eiei re A ARE 52 The Modem Does Not Respond to Commands uneensneneensessenennnnsesnsnnenn 53 The Modem Dials But Cannot Connect nenssenesnnnenennsenenennnne 54 The Modem Disconnects While Online ococinnnncocononononoconanononononananonononononanonononononanononononos 55 The Modem Cannot Connect When Answering nennenenennennnene 56 File Transfer Is Slower Than It Should Be oooncccccnnnnnnociconinononaconanonononononanonononononononononononos 56 Data Is Being Lostri n er o e aE e EE E S SEa 56 There Are Garbage Characters on the Monitor mmoccocncnncnonncononcncnnrorarnnncnrnrorannnnaranarannnnass 57 The Modem Doesn t Work with Caller ID neneeseennenene 57 Fax and Data Software Can t Run at the Same Tim
88. ing a slow transfer protocol such as Xmodem or Kermit try Zmo dem or Ymodem G instead v Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed Y Are you downloading a compressed file with MNP 5 hardware compression en abled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enabled than with it disabled Y Does your Internet service provider ISP use the same 56K protocol as your mo dem The default setting of your modem is to connect using either the K56flex or the V 90 protocol depending on which one the ISP modem is using If your ISP uses the X2 protocol the maximum speed you will be able to connect at is 33 600 bps Check with your ISP to see which protocols it supports and check the Multi Tech Web site for the latest developments in V 90 y Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Data Is Being Lost 56 v If you are using data compression and a high speed serial port set the serial port baud rate to four times the data rate Y Your UART might not be reliable at serial port speeds over 9600 bps or 19 200 bps Turn off data compression reset your serial port s
89. ing device refer to the devices documentation v The serial port might be defective If you have another serial port install the mo dem on it change the COM port setting in your software and try again vw The modem might be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem is possibly defec tive Call Tech Support for assistance see Appendix D The Modem Dials But Cannot Connect 54 There can be several reasons the modem fails to make a connection Possibilities include e lack of a physical connection to the telephone line e a wrong dial tone e a busy signal a wrong number e no modem at the other end e a faulty modem computer or software at the other end e incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended re sult codes are enabled by default If they have been disabled include V1X4 in the modem s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem will report the call s progress v If the modem reports NO DIALTONE check that the modem s telephone line ca ble is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone
90. ion Using print capture you can fax a document directly from the Windows application in which you ve created it without opening PhoneTools 1 You have just created a document in a Windows application such as a word processor graphic editor or spreadsheet To fax the document keep the applica tion and the document open and select the Print command from the File menu 2 Select CAPTURE FAX BVRP as the printer driver then click OK The Send Fax dialog box is displayed 3 In the Recipient s section type the required information or extract it from the Phone Book by clicking a 4 There are several transmission options To enable an option click its button Defer call to a later date time E Open the cover page panel Phone card dialing must be set High quality fax fine up in the General Configuration dialog box 5 Click Send to start the transmission Ele Edit View Insert Format Donor 15 Open Cubo printer Close EI E H save Ctrl 5 Save As e Page Setup PES CAPTURE FAR BYRP Recipient s 0001 Attached Document Dei o fexPaTOOLS READMETXT SS Send To Eax 6127859674 Deferred call Options Properties 7 A Cover HQ Credit Page Mode Card He H Multi Tech Inc _ y Exit Faxing a File Directly from PhoneTools 1 2 In PhoneTools fax module click LB to display the Send Fax dialog box In the Recipient s section type
91. ionnaire to use the BBS on your first call Press ENTER until the Main Menu appears From the Main Menu you have access to two areas the Files Menu and News For help with menu commands type In the Main Menu type F and press ENTER to access the Files Menu then type D and press ENTER to download At the prompt if you have Microsoft Word 6 0 or later type register doc and press ENTER twice If you do not have Microsoft Word type register txt and press ENTER twice 13 MessageSaver User Guide 13 14 15 Type Z and press ENTER to select the Zmodem transfer protocol The download begins automatically As the file is copied to the download folder selected in the Configuration dialog box of the Terminal window a dialog box reports on the progress of the download If the download fails your baud rate may be set too high Log off set the COM port baud rate lower and call again To log off the BBS press ENTER type G for good bye and press ENTER twice more Windows HyperTerminal 14 1 2 10 11 12 13 14 15 Click Start then choose Programs Accessories and HyperTerminal Start HyperTerminal by double clicking on the Hypertrm icon HyperTerminal asks for the name of the connection Type Multi Tech BBS in the Name box and click OK In North America type 800 in the Area code box and 392 2432 in the Phone number box Local and international users type 612 in the Area code bo
92. it speakerphone mode 3 To change the volume setting press the Volume Up or Volume Down button Playing Voice Messages The EC indicator flashes to indicate that you have voice messages waiting To play these messages 1 Press the Play button to replay the voice messages The MessageSaver announc es the number of received messages stored It also announces the time that each message was recorded The date or year is announced only if it differs from the date or year it is replayed 2 When you have played the last message the MessageSaver stops automatically Stopping the Play of Voice Messages To stop playing messages at any time press the Play button Listening to the Next Voice Message To skip from the current message to the next message during replay press the gt gt button to fast forward When you release the gt gt button the next message in the queue is played Listening to the Previous Voice Message To skip from the current message to a previous message during replay press the lt lt button to fast rewind When you release the lt lt button the next message in the queue is played Erasing a Voice Message During Replay To erase the current message during replay press the Delete button The Message Saver announces message deleted and plays the next message Adjusting Speaker Volume To adjust MessageSaver speaker volume when replaying any message e Press the button to increase speaker volume
93. l Communications Mode n 0 0 Asynchronous mode Not supported responds ERROR Asynchronous Communications Mode n 0 5 6 8 or9 5 Asynchronous with data buffering Same as ANO Error control with data buffering Same as AN3 Asynchronous with data buffering Same as ANO MNF error control mode If MNP error control is not estab lished the modem falls back according to the setting in 36 V 42 or MNP error control mode If neither error control is es tablished the modem falls back according to the setting in S36 Data Set Ready DSR Control n Oorl 0 Force DSR always high on Let DSR go high only during a connection Command Values Default Description 8 Tn amp TO amp T1 amp T3 amp T6 4 AT Commands S Registers and Result Codes V 54 Test Commands n 0 1 3 0r6 None Abort Stop any test in progress Local analog loopback test Local digital loopback test Remote digital loopback test Note To stop a test you must use the escape sequence AT before typing AT amp TO Command Values Description Command Values Default Description Command Values Default Description amp V amp Wn amp WO amp W1 amp Yn amp YO amp Y1 Command amp Zy x Values Default Description Command Values Description amp amp S Display Current Settings n a Displays the active modem settings including the callback se curity settings
94. lyNet Inc can supply you with replacement transformers cables and connec tors for select Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com SupplyNet Online Ordering Instructions 1 Browse to http www thesupplynet com In the Browse by Manufacturer list se lect Multi Tech and then click Ep 2 To order type the quantity and then click MEA 3 To change your order click AAA 4 When you have finished selecting your items click Checkout to finalize the order The SupplyNet site uses Verisign s Secure Socket Layer SSL technology to ensure complete shopping security About the Multi Tech Fax Back Service 98 Multi Tech s fax back system provides 24 hour access to sales marketing and tech nical literature for customers in the U S A Dial 612 717 5888 follow the voice prompts and enter the document number for either the Sales and Marketing catalog or the Technical Support catalog of documents For convenience write your fax number in the following space From the Sales and Marketing catalog you can request to have newsletters white papers press releases brochures and other marketing literature faxed to you From the the Technical Support catalog you can r
95. n of the laws of Member States concerning telecommunications terminal and Satellite earth station equipment New Zealand Telecom Warning Notice Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone ex changes Warning Notice No 111 or other calls can be made from this device during a mains power failure 85 MessageSaver User Guide 86 B Technical Specifications Appendix B Technical Specifications Your MessageSaver modem meets the following specifications Trade Name Model Number Client to Server Data Rates Client to Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Voice Compatiblity Video Compatiblity Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Intelligent Features Command Buffer MessageSaver MT5634MSV V 90 orK56flex speeds when accessing an ISP type V 90 or K56flex server actual speed depends on server capabilities and line conditions 33 600 31 200 28 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9600 7200 48
96. nd receive data files using the Kermit Xmodem Ymodem or Zmodem protocol at the maximum speed supported by the modems at both ends Opens the Send File dialog box which allows Ei rc you to perform automatic data file transfers a Preferences B J Received Files Opens the Inbox Sending a Data File Automatically 1 From PhoneTools main window click Smite to display the Send File dialog box 2 Type the name and number in the Recipients section or extract them from the Phone Book by clicking al 3 In the File to send section click the Browse button EE to select the file to be sent Several transmission options are available To enable an option click the corre sponding button aA Defer call to a later date time A Phone card dialing must be set up in the General Configuration 4 Click Send to start the transmission Oli PhoneTools Sending Data Jal To gt Multi Tech BBS ur Lx Number 96127853702 ponien etesen File gt CH1_MSV P65 Name MutiTecnees S DA553aMSViUSERGUIDAREV_ANC File size 105472 Number 6127853702 PEA Dm FE Mode Single Uncompressed File Protocol Zmodem Protocol Deferred call Options Speed z 28800 bps Z modem y ES a 02 17 p Bytes sent 0 Retries el 38 er Dialing O gt set cean conce Text box Connection message Sometimes you must log on before transmitting a data file If this is the case when
97. ne O even C odd Stop bits 1 bit 2 bits nt Extract from Phone Book le 77 MessageSaver User Guide Uploading Files to a Remote System This function can be accessed only during a modem connection 1 Click to display the Send files dialog box 2 Select the file that you want to send 3 Select the file transfer protocol 4 Click OK to begin the transfer i Send files x File name Directories gt tz Ch1_MSV p65 d 5634msv userguid la TEE Bar era B 5634MSV Network amp UserGuid amp Rev_A 88301250 p65 AppF MSV n65 O Ch2_MSV p65 Ch3_MSV p65 Ch4_MSV p65 x List of file Format Jaa files y Protocol e modem al Capturing Information to Disk This function enables you to capture ASCII text that you exchange with a remote system and save it to disk as a text file 1 Click to display the Capture to file dialog box 2 Specify the file name and location where you want to store the text 3 Click OK to start capturing your session While capture is on all text information exchanged with the remote system is saved in the text file 4 To stop capturing to the file click again Capture to file 21x O Auer EP cA amp PHTOOLS O QUEUE E VOCFILES List files of type Drives rex files txt y c 78 7 PhoneTools Data File Transfer PhoneTools file transfer feature lets you automatically send a
98. nfigura tion by typing AT amp W0 lt CR gt then type ATO lt CR gt to exit remote configuration You can then break the connection in the normal way CAUTION If you hang up while you are in remote configuration mode it may lock up the remote modem Multi Tech modems are shipped with a default setup password MISMODEM Be cause anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Setup Password 48 1 2 Open a data communications program such as HyperTerminal In the terminal window type AT SMTSMODEM or AT Syyyyyy if you have replaced the MISMODEM password with yyyyyy and press ENTER The mo dem responds with OK if the setup password is correct and ERROR if it is wrong To change the password type AT S yyyyyy where yyyyyy stands for the pass word and press ENTER The password can include any keyboard character and must be one to eight characters long The modem responds with OK The new password is saved automatically You can now either enter more AT commands or exit the data communications program The next time you remote ly configure the modem you must use the new setup password 5 Remote Configuration Note You can only change the setup password locally you cannot do it remotely Also passwords are case sensitive The next time you enter the password it m
99. ng your modem to signal a remote modem to place it self in digital loopback mode your modem is placed in digital loopback mode while the remote modem is not Data is entered and transmitted from the remote modem sent across the phone line to your modem and looped back to the remote modem AT amp T3 UUUUUUUUU OK UUUUU Digital Analog Analog Digital Computer or Terminal Local MultiModem Remote MultiModem Computer or Terminal Figure C 3 Local digital loopback test Test procedure 1 Open your communications software and go into terminal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to disable error correction 2 Dial the remote modem and establish your online connection 3 Type the escape sequence AT and press ENTER to bring your modem into online command mode 93 MessageSaver User Guide 94 4 Type AT amp T3 and press ENTER Once you receive an OK message from your mo dem if responses are enabled your modem is placed in digital loopback mode Have someone enter data from the remote keyboard For this test typing multi ple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The data received by your modem enters its analog re ceiver is converted to digital data is reconverted into analog and then is trans mitted back to the remote modem Your modem passes this test if the data received on the remote moni
100. nother Multi Tech modem try swapping modems If the problem goes away the first modem or power supply may be defective Call Tech Support for assistance CAUTION Do not under any circumstances replace the power supply module with one designed for another product as it can damage the modem and void your war ranty 6 Solving Problems The Modem Does Not Respond to Commands u Make sure the modem is plugged in and turned on See None of the Indicators Light Y Make sure you are issuing the modem commands from the data communications software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Y Make sure you are in terminal mode in your data communications program then type AT and press ENTER If you get an OK response your connections are good and the problem likely is in the connection setup in your communications soft ware v Try resetting your modem by turning it off and on If you are using DOS or Win dows 3 1 communications software make sure the initialization string includes amp F as the first command to cancel any leftover command that could affect the modem s operation Y If you don t get an OK the problem may still be in the communications software Make sure you have done whatever is necessary in your software to make a port connection Not all communications programs connect to the COM port automat ic
101. notified so you can return to PhoneTools to fix the problem Independent Mode Configuration Eg State Currently disabled X On when leaving application Announcements Record only M IX Call Monitor On Download on modem Remote Retrieval Access Code Figure 3 1 Independent Mode Configuration dialog box 3 MessageSaver Operation Independent Mode Control Dialog Box From the Independent Mode Control dialog box you can e Download all faxes and voice messages from the modem to the PhoneTools Inbox e Download only new files e Clear the modem s memory On startup PhoneTools reads the modem s memory to determine whether any new messages or faxes have been received If new messages or faxes have been received the Independent Mode Control dialog box appears Figure 3 2 The Independent Mode Control dialog box is updated every few seconds to show new messages and faxes and the amount of free memory Independent Mode Control x Modem Status Free memory 37 3 107 kb Received Total New ns Fax Voice 2 1 Download all messages Figure 3 2 Independent Mode Control dialog box The upper portion of the Independent Mode Control dialog box displays the cur rent status of the modem s message memory including e Quantity of remaining memory e Quantities of total and new voice messages stored in the modem e Quantities of total and new faxes stored in
102. nt modems are limit ed to data rates of 33 6K bps as are downstream transmissions that are converted more than once on the telephone network The MessageSaver is Plug and Play capable It offers interactive automatic dialing and command mode configuration It stores up to three telephone numbers or com mand strings of up to 40 characters each in nonvolatile memory The modem pulse or tone dials and it recognizes dial tones and busy signals for reliable call progress detection It also has AT amp T calling card tone detection DTR dialing Caller ID if you have a Caller ID subscription from your telephone company and incorporates self resetting lightning protection Serial port speeds can be set to 230 400 bps The MessageSaver is a full duplex intelligent modem with V 42 error correction V 42bis data compression and V 17 14 400 bps Class 1 and 2 and Group 3 fax capabilities It is FCC registered for connection without notification to the telephone company Though this modem is capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maxi mum 56K bps connections 1 Introduction What Is in Your Modem Package Your modem package has several components Please make sure you have them all before trying to operate your modem Your package should include e A MessageSaver modem e ADC power supply e A set of four plastic feet e A modular t
103. ntly used phone numbers so that you TEETE can make phone calls quickly To assign a phone number to an entry U 1 Click Bi to display the Quick Dial entries if they are hidden i 2 Click an entry to open the Dial Box 3 In the Quick Dial box type a name for the entry ur oF 7 Quick Dial a 4 In the Name box type the full name of the person A you want to call ea n 5 In the Phone box type the phone number that will be selected when you click the entry s button 7 PhoneTools 6 Click OK Tip You can copy an entry from the Phone Book by clicking 3 in the Dial Box Voice Module Click the Voice button to select the Voice module The Voice module has a feature called Answerphone which enables a computer equipped with a MessageSaver modem to be used as an answering machine Answerphone supports two modes of operation e Answer Only mode plays an announcement then hangs up e Record mode plays an announcement then records the caller s message Configure Answerphone OFF a Answer Only la Record a Activating and Deactivating Answerphone To turn Answerphone on click the button corresponding to the Answerphane OFF Laa desired mode Answer Only or Record The active mode is Answer Only alas signalled by a red indicator ih Record alma To turn Answerphone off click the Answerphone OFF button To be operational each mode requires the creation and selection of a specific mini mum
104. number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated If the version number is larger than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File E Upgrade Procedures Step 3 Download the Upgrade File Multi Tech Web Site 1 If you are not already at the Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Click on the upgrade file name for your modem and save the file to a temporary location on your hard disk Multi Tech BBS 1 If you have not already found the upgrade file for your modem on the Multi Tech BBS follow the procedure in Step 2 Identify the Current Firmware 2 Type the number of the upgrade file for your modem and press ENTER 3 Type D and press ENTER to list the file to be downloaded 4 If the correct file is listed press ENTER otherwise use the Q command to return to the previous menu 5 Type Z and press ENTER to select the Zmodem transfer protocol 6 The download begins automatically As the file is copied to your hard disk a dialog box reports on the progress of the download 7 To log off the BBS press ENTER type G for good bye and press ENTER twice more Step 4 Extract the Upgrade Files 1 Move the downloaded upgrade
105. on to replay skip or delete a message or to listen to the previously heard messages Listening to Received Messages in PhoneTools 1 In the Received Voice Messages list click the message you wish to play Received Voice Messages 4 08 17 1998 04 55pm d 08 17 1998 07 11 pm 4 08 18 1998 01 38pm Sa 2 Select the playback device to be D8 8 1998 01 52pm a used by clicking the button beneath ie da da its icon the selected device has a GS red LED Jah Serge Answerphone OFF a amp Plays messages over the mo Answer Only Lia dem s built in speaker a ze Record aa 4 Plays messages through the speakers connected to your sound card 3 Adjust the playback sound level by clicking on the volume control vertical gauge 4 To start playing the message click or EJ The icon 4 before a message indicates that it has been played Note Received messages can also be accessed from the Inbox To adjust the playback sound level click on the vertical gauge Click on a list item with your right mouse button to display this menu D m Select the playback and recording device to be used modem speak er or sound card 65 MessageSaver User Guide Recording an Announcement Announcements are used to greet and guide the caller You can use the pre recorded announcements or you can record your own custom announcements 1 In the Answerphone Setup dialog box click to open the Choo
106. on to the Multi Tech BBS To Download a File 96 1 Set your communications program to 8 N 1 2 Dial our BBS at 800 392 2432 USA and Canada or 612 785 3702 international and local 3 At the prompts type your first name last name and password then press EN TER If you are a first time caller the BBS asks if your name is spelled correctly If you answer yes a questionnaire appears You must complete the question naire to use the BBS on your first call 4 Press ENTER until the Main Menu appears From the Main Menu you have access to two areas the Files Menu and News For help on menu commands type If you know the file name 1 From the Main Menu type F to access the Files Menu then type D 2 Enter the name of the file you wish to download from the BBS 3 If a password is required enter the password 4 Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol D Warranty Service and Technical Support 6 7 If you select Zmodem the transfer will begin automatically If you select another protocol you may have to initiate the transfer yourself In most datacomm pro grams the PAGE DOWN key initiates the download When the download is complete press ENTER to return to the File Menu To exit the BBS type G and press ENTER If you don t know the file name 1 From the Main Menu type F to access the Files Menu For a list of file areas
107. peed to a lower rate or replace your serial port with a faster one Y Make sure the flow control method you selected in software matches the method selected in the modem If you are using the modem with a Macintosh you might have the wrong cable for hardware flow control 6 Solving Problems Y If you are running under Windows 3 1 and have a 16550AFN UART you might need to turn on the 16550 s data buffers and or replace the Windows serial driv er COMM DRV y Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable There Are Garbage Characters on the Monitor Y Your computer and the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communications software Y You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time Y At speeds above 2400 bps the remote modem might not use the same transmis sion or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters y Try entering the amp V1 command to display information about the last connection making a screen print of t
108. quence AT and press ENTER This puts the modem in online command mode Then type either AT amp T or ATH to return to command mode 6 Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard If different data appear on your monitor your modem is probably causing the problem though it could also be your com puter If your modem passes this test but you are receiving errors while on line the remote modem or the phone line could be at fault Remote Digital Loopback Test V 54 Loop 2 The remote digital loopback test tests the phone lines and the circuits of both your modem and a remote modem In this test your modem must be on line with another modem that is set up to respond to a request for remote digital loopback Note that some modems might not support remote digital loopback or might have it disabled Data from your computer or terminal is transmitted through your modem and over the phone line to the remote modem where it is then looped back to your modem UUUUUUUUU UUUUU Digital Analog Computer or Terminal Local MultiModem Remote MultiModem Computer or Terminal Figure C 2 Remote digital loopback test Test procedure 92 1 Arrange to have amp T6 set on the remote test modem 2 Open your communications software and go into terminal mode Type AT and press ENTER you should get an OK message Type AT N and press ENTER to disable error correction
109. r you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a per son answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting dis able it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows Terminal se lect Settings Modem Commands To change it in Windows 95 HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call
110. se an an nouncement dialog box Select the record peripheral modem or sound card Click Le to start recording Click m to stop recording Oe 9 a The Announcement Description dialog box prompts you to type a label for the announcement This label should allow you to readily identify the message in the message list Click OK to exit the Announcement Description dialog box Close the Choose an announcement window Choose an announcement ME Eile Edit Display Functions Playback Record Help ale Ei Playback using Record using OT Die Ir ee 3 Announcement list Answerphone only 08 17 1998 03 27pn3 s Record onl 08 17 1998 03 27pr6 s Chuck record 08 Announcement Description x 5 4 Description Changing Recording Parameters The Choose an announcement dialog box can be expanded to configure recording parameters by clicking Parameters in the Display menu Import and export voice files Opens and closes the bottom half of the window Choose an announcement File Edit Display Functions Playback Record Help The Fast rewind Fast Select the playback and Answerphone only 08 17 1998 03 27pn3 r a forward Stop Play and Record onl 08 17 1998 03 27pn6 s recording device to be Pause buttons use the Chuck record 08 8 BE used modem speaker same symbols as a con or sound card ventional tape recorder Sound board parameters
111. set of elements an announcement and access code that will be implemented by Answerphone Setting up Answerphone 1 Click Configure to access the Answerphone Setup dialog box 2 Select a greeting message announcement for the mode you want to use If you do not want to use the supplied pre recorded messages record a custom an nouncement 3 Type an access code of up to four digits for remote message retrieval 4 Select the phone keys you will use for remote message retrieval 63 MessageSaver User Guide 5 Warning The default message retrieval keys for Answerphone may be different from those used when the MessageSaver is in Independent mode If they are you should change the Answerphone keys to conform to those used in Independent mode as follows Replay message key 7 Next message key 9 Delete message key 1 Play all messages key 8 Click OK to exit the Answerphone Setup dialog box gt Configure 2 Greeting message in answer record mode Answerphone Setup x Greeting message in answer only mode Answerphone only a X Remote dialup message oaro o Messages that you have listened Access code to are archived To listen to them Replay message key p a El again remotely use the Play all Next message key la messages key Delete message key Play all messages key g AR Setting Up the Answer Only Mode 1 2 3 In the Voice module click
112. smitanswer 2225 Hz mark 2025 Hz space Receive answer 1270 Hz mark 1070 Hz space Fax Carrier V 21 Ch2 half duplex Frequencies 1650 Hz mark 1850 HZ space for transmit originate 1650 HZ mark 1850 Hz space for transmit answer V 27ter 1800 Hz originate answer V 29 QAM 1800 Hz originate answer V 17 TCM 1800 Hz originate answer Transmit Level 11 dBm dial up 88 Frequency Stability Receiver Sensitivity AGC Dynamic Range Interface Connectors Cables Diagnostics Indicators Speaker Manual Control Environmental Power Requirements Power Consumption Dimensions Weight Limited Warranty B Technical Specifications 0 01 43 dBm under worst case conditions 43 dB EIA RS 232C ITU T V 24 V 28 DB25 RS 232C connector two RJ 11 phone jacks power jack 1 8 inch stereo speaker jack and microphone jack One 14 foot RJ 11 phone cable USA country specific cord for UK and International models external power transform er and cord Note Any cables connected to the computer should be shielded to reduce interference Power on self test local analog loop local digital loop re mote digital loop LEDs for Transmit Data Receive Data Carrier Detect 56K bps 33 6K bps 14 4K bps Off Hook Terminal Ready Error Correction Fax Command controlled 2 inch speaker for call progress moni toring and message playback Seven front panel membrane pushbuttons Temperature range 0 50 C 32
113. ssing F1 Topics include e Installing PhoneTools e Status Bar Phone Module Voice Module Answerphone Independent mode Fax Module Inbox and Outbox Management Phone Book Terminal Emulation Module Data File Transfer Note The illustrations in this manual show PhoneTools in a Windows 95 environ ment In other Windows operating systems the screens may change significantly This will not impair the program s functionality Installing PhoneTools 60 1 Turn on your computer and run Windows 2 Insert the compact disc containing the program into your CD ROM drive 3 Using File Manager or Explorer locate the file Setup exe in the root directory of the compact disc and double click it The main setup screen appears Note Setup exe tries to match your computer s color settings If the colors look strange on your computer try Setup16 exe for 16 bit color 65536 colors or Set up8 for 8 bit color 256 colors 4 Click the PhoneTools button to start installing PhoneTools The installation wiz ard will guide you through the procedure During installation if you choose to enable the Find modem option make sure that the modem is connected and turned on 7 PhoneTools Using PhoneTools Status Bar The Status Bar gives access to all the functions featured in PhoneTools You can se lect a menu option through the button The LCD screen displays PhoneTools status information Click the arrow c
114. starts playing press the key on your tele phone The MessageSaver prompts you to enter your code 3 Enter your Independent mode four digit access code The MessageSaver an nounces the system information Press the key to access the voice menu for assistance 4 Using the following table press the desired telephone keys to control the MessageSaver You can hang up at any time by pressing the 5 key or by replac ing the telephone receiver If you are recording you can stop at any time by pressing any button Note Be careful not to confuse the following remote control key assignments with the remote control key assignments in the Phone Tools AnswerPhone Setup dialog box which are used when PhoneTools is running and Independent mode is disabled 27 MessageSaver User Guide Remote Control Keys Dial To perform 0 Reserved for future use 1 During replay Erase the current mesage During greeting announcement Record a new greeting announcement 2 Replay the greeting announcement Stop recording the greeting announcement Turn off Independent mode Erase all messages Hang up List all calls Play the previous message Play all messages Play the next message 00 JO FF WwW Access the voice menu During greeting announcement Enter remote control mode any Stop recording Activating Independent Mode Remotely 28 If you forget to turn Independent mode on in advance you can activate it from
115. stems Inc IBM is a trademark of International Business Machines Corporation MNP and Microcom Network Protocol are trademarks of Microcom Inc K56flex is a registered trademark of Rockwell International Corporation and Lucent Technologies Corporation PhoneTools is a trademark of BVRP Software Microsoft Windows Windows 95 and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Notice Though this modem is capable of 56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 612 785 3500 or 800 328 9717 Fax 612 785 9874 Fax Back Service 612 717 5888 Technical Support 800 972 2439 BBS 612 785 3702 or 800 392 2432 Internet http www multitech com Contents Chapter 1 Introduction Introd UcHON A A A A o A A A A A te 2 Product Description ETE A A A E T 2 What Is in Your Modem Package mncconceciooncncnconenenenncncannnnnnnrarannnnnnnnnnonnanaranannnnn ra rnr nr nn ENES 3 How to Get a Copy of Your User Guide coccincccocononononnninnnononnnrarannnnnnnnnnnnonrarananonnnrnrarnnnnnananoss 3 Related Manuals 2m aan Denn 3 Chapter 2 Quick Start Introduetion zus nn oma Rue 6 What You Will Need ensar araa aE AEEA AEAEE Enia ng 6 We supply enn epeen id est Sela ne
116. stic information for the last modem connection such as DSP and firmware version link type line speed serial speed type of error correction data compression number of past retrains etc Monitor Speaker Volume n 0 1 2 or3 2 Select low volume Select low volume Select medium volume Select high volume Monitor Speaker Mode n 0 1 2 or 3 1 Speaker always off Speaker on until carrier signal detected Speaker always on when modem is off hook Speaker on until carrier is detected except while dialing Modulation Handshake n Oorl 1 Modem performs handshake only at communication standard specified by 37 and the B command Modem begins handshake at communication standard speci fied by 37 and the B command During handshake fallback to a lower speed can occur Return Online to Data Mode 0 1 3 None Exit online command mode and return to data mode see AT lt CR gt escape sequence Issue a retrain and return to online data mode Issue a rate renegotiation and return to data mode Pulse Dialing P T T Configures the modem for pulse non touch tone dialing Dialed digits are pulsed until a T command or dial modifier is received 33 MessageSaver User Guide 34 Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description Command Values Default Description
117. t New Record button 3 In the Record box type Multi Tech Systems on the Name line and then type 612 785 9874 on the Fax line 4 Save the new record and close the Phone Book dialog box 5 Depending on which version of the registration file you downloaded use either Microsoft Word or NotePad to open the registration file 6 Fill out the registration form and save the file 7 In the menu bar click File and then click Print 8 In the Print dialog box select CAPTURE FAX BVRP as the printer and click OK The PhoneTools Send Fax dialog box appears 9 In the Send Fax dialog box click the Copy from Phonebook button 10 In the Copy from Phonebook dialog box double click on the Multi Tech Sys tems entry to copy the Multi Tech name and fax number into the Send Fax dia log box 11 Under Options select Cover Page then type a message in the Cover Page box 12 Click Send then click Send in the dialog box that appears As the fax is trans mitted a progress report and a miniature of the transmitted fax are displayed in the PhoneTools fax window 13 Exit PhoneTools when the progress report says the fax has been successfully sent Microsoft Fax The following procedure uses the Microsoft Fax application that is included with Windows 95 and Windows 98 Microsoft Fax is installed in Windows 95 as part of the Microsoft Exchange option You can use Microsoft Fax either as a stand alone fax program or to fax from within another application
118. t values Step 6 Call the Multi Tech BBS Test the modem s data functions by calling the Multi Tech bulletin board system BBS and downloading REGISTER DOC if you have Microsoft Word 6 0 or later or REGISTER TXT if you do not PhoneTools 10 11 12 Click Start then choose Programs PhoneTools and PhoneTools The Phone Tools main window appears Click Menus then click Phonebook The Phone Book dialog box appears In the Name line in the Record window type Multi Tech BBS In the Modem line type 800 392 2432 if you are in North America Type 612 785 3702 if you are a local or an international user Click the Save New Record button and close the dialog box In the PhoneTools main window click Terminal then click the Phonebook but ton The Copy from Phone Book dialog box appears Double click the Multi Tech BBS entry The Terminal connection dialog box appears with the dialing information for the Multi Tech BBS filled in Make any necessary changes to the dialing options and then click OK Phone Tools dials the Multi Tech BBS You will know you have reached a modem by the harsh sounds of the modem handshake When the BBS welcome screen appears in the Terminal window type your first name last name and password following the prompts If you are a first time caller the BBS asks if your name is spelled correctly If you answer Y a ques tionnaire appears You must complete the quest
119. ta File Automatically eeenenenennennnen 79 Receiving a Data File Automatically ennneennnnenn 80 Appendix A Regulatory Compliance PCC Part 68 Telecomin orin io o Aaaa eia eree iaae Ea E a aea eaae ienai 82 Fax Branding Statement sisi n iie ii seei se ea o ia E o i deren SEEE TES 83 Canadian Limitations Notice oonocconononoconananonanon nanononononcnononononcnronnnnononcncononnonon E esa 84 International Modem Restrictions ocononcncnnononononanananononononanonononononononononononononononononanononononos 84 Commission Decision CTR21 s ssessssssssessssssesissessesstnsiestssesntnsinsesntenensieninenneeninnesnneneeness 84 EMC and Safety Compliance seisis iiien e riiseni terii serieei Serai iss 85 New Zealand Telecom Warning Notice nnnsnnneennennseeenenennnn 85 Appendix B Technical Specifications 87 Appendix C Loopback Tests INtrOdUCHON isene aldea 91 Local Analog Loopback Test V 54 Loop 3 scscssescssseesesceeeseseseenensteseseeneenescecenesesesnaneneseees 91 Remote Digital Loopback Test V 54 Loop 2 cococenoconcncononenannncnncnncncnrnnnarananaroararannnannnaso 92 Local Digital Loopback Test V 54 Loop 2 encccconconincoconnncnonnnnrnnnononnnnnnenenacarnncnnnrararnnnanananoso 93 vii MessageSaver User Guide Appendix D Warranty Service and Technical Support Eimited Warranty vcs Roce esis coe tebe RL EIER BEER a A ek eet ee Ses 95 SORVICO 8 enters 5 cats a Es 95 Technical Supports msira a
120. tached Document C PHTOOLS Queue RECUS RECU0007 T 31 FR Eax 612 785 9874 e Deferred call Options Ea 8 EE datetime Muli Tech Systems Toc r 8 reale 09 703 798 Cover Page O Modes stands a 4 Clear All Cancel Help MessageSaver User Guide Adding a Logo to the Cover Page You can put your own logo on the cover page The logo should be small in size and in one of the following graphic formats BMP PCX TIF DIB GIF or DCX 1 In the Send Fax dialog box click to display the Logo Management dialog box 2 Click the Browse button Bl and select the logo graphic file The graphic is dis played in the Logo Management dialog box If the graphic is in color it is con verted to black and white 3 Click the Preview button to see how the logo will appear on the cover page 4 Close the preview window and then click OK to close the Logo Management dialog box oZ gt Esa 2 3 CAPHTODLStLogo dgr PhoneTools Your logo is converted to black and white then displayed here The Image attributes are used to adjust or center the image within the area reserved for the logo on the cover page Image attributes _ IX Adjusted X Centered Viewing and Printing Faxes 72 Faxes can be viewed and printed not only from the Inbox and the Outbox but by double clicking the thumbnail view of a transmitted fax in the fax module window
121. ter 3 To record an announcement in PhoneTools for down loading to the MessageSaver see Recording an Announcement in this chapter To select an announcement in PhoneTools 1 Open the Independent Mode Configuration dialog box 2 Click the down arrow in the Announcements box and select an announcement 3 Click Download on modem to store the announcement on the MessageSaver To use a PhoneTools announcement select the announcement from this list then click Download on modem Record only Download on modem ww Cancel Help 7 PhoneTools Managing Stored Documents Independent Mode Control Dialog Box When you start PhoneTools Independent mode is automatically disabled and the MessageSaver is controlled by PhoneTools The following message notifies you if faxes or voice messages have been received while in Independent Mode You can also access the Independent Mode Control dialog box from Licence the PhoneTools Inbox by clicking Si New message s in the modem memory Click OK to access the Independent Mode Control dialog box The Independent Mode Control dialog box enables you to access the documents faxes and voice messages received by the MessageSaver while in Independent mode Indicates the percentage and amount of free Independent Mode Control x memory left on the modem Modem Status Indicates the number of received messages ee e Opt New messages are those that h
122. the local mo dem are functioning properly Note All loopback tests operate at all speeds except 300 bps Local Analog Loopback Test V 54 Loop 3 In this test data from your computer or terminal is sent to your modem s transmit ter converted into analog form looped back to the modem s receiver converted into digital form and then sent to your monitor for verification No connection to the phone line is required AT amp T1 CONNECT UUUUUUUUU Digital Analog Computer or Terminal Local MultiModem Figure C 1 Local analog loopback test Test procedure 1 Connect the modem to your computer Using your communication program set the desired baud rate and go into terminal mode 91 MessageSaver User Guide 2 Type AT amp T1 and press ENTER This places your modem in analog loopback mode in the originate mode A CONNECT message should appear on your dis play The modem is now out of command mode and in a pseudo online mode 3 Note that the CD LED is on If you are set for 14 400 bps or higher a speed LED should be on If the CD LED is not on there is a defect in your modem 4 Enter characters from your keyboard For this test typing multiple uppercase U Characters is a good way to send an alternating test pattern of binary ones and zeros The characters entered should be displayed on your monitor The TD and RD LEDs should flash when a character is entered 5 To exit the test type the escape se
123. the required information or extract it from the Phone Book by clicking the Copy from Phone Book button 8 In the Attached Document section click the Browse button Bl and select the file to be sent Select the transmission options you want by clicking the corresponding buttons see above Click Send to start the transmission oed Send Fax x Recipient s 0001 Attached Document Name C PHTOOLS README TXT Multi Tech S A gt ar 2 ulti Tech Systems Inc 3 re Fax 612 785 9874 Deferred call B fe a a Er HQ ces Page Mode A Note Only graphic files BMP PCX etc and ASCII files can be faxed directly For oth er formats use the Faxing a Document from Any Windows Application procedure Sending a Cover Page Whatever method you use to prepare and send a fax you can add a cover page or even send a cover page on its own 1 Test transmission using PhoneTools and MessageS aver Please give to Chuck Holst z 83 Tom Coen Cie ue In the Send Fax dialog box click the Cover Page button to display the cover page section if it is hidden Inthe Model box select the model of cover page that you want to use Inthe Cover Page text box type the message that you want to appear on your cover page Click Send to start the transmission Send Fax Recipient s 0001 Name Chuck Holst Multi Tech Systems Inc x At
124. tify you as soon as possible Also you will be advised of your right to file a com plaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment opera tions or procedures that could affect the operation of the equipment If this hap pens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the tele phone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines 10 If so required this equipment is hearing aid compatible A Regulatory Compliance Manufacturer Multi Tech Systems Inc Trade Name MessageSaver Model Number MT5634MSV FCC Registration No AU7USA 24713 M5 E Ringer Equivalence 0 3B Modular Jack USOC RJ11C or RJ11W single line Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 612 785 3500 612 785 9874
125. tor is the same as the data entered from the remote keyboard To exit the test type the escape sequence AT and press ENTER This puts the modem in online command mode The modem should respond with an OK mes sage If you wish to stay on line with the remote modem for normal data trans mission type AT amp T and press ENTER to exit the test then type ATO and press ENTER to return on line If you wish to terminate the call type ATH and press ENTER to hang up D Warranty Service and Technical Support Appendix D Warranty Service and Technical Support Limited Warranty Service Multi Tech Systems Inc MTS warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or if date of purchase is not provided ten years from the date of shipment limited to customers in the U S Canada Mexico and United Kingdom For customers in all other countries due to certain legal restrictions MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or if date of purchase is not provided five years from the date of shipment unless otherwise limited or prohibited by law MTS MAKES NO OTHER WARRANTY EXPRESSED OR IMPLIED AND ALL IM PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU LAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products that h
126. ts public telephone infrastructure and other external technological factors currently prevent maxi mum 56K bps connections 87 MessageSaver User Guide Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400 4800 and 9600 bps non trellis QAM with trellis coded modulation TCM at 9600 12 000 14 400 16 800 19 200 21 600 24 000 26 400 28 800 31 200 33 600 and 56 000 bps Fax Modulation V 21 CH2 FSK at 300 bps half duplex V 27ter DPSK at 4800 and 2400 bps V 29 QAM at 9600 and 7200 bps V 17TCM at 14400 12000 9600 and 7200 bps Carrier Frequencies 1600 1646 1680 1800 1829 1867 1920 ITU T V 34 1959 2000 Hz Carrier Frequencies 1800 Hz ITU T V 32bis V 32 Carrier Frequencies Transmit originate 1200 Hz V 22bis V 22 or Transmit answer 2400 Hz Bell 212A Standard Receive originate 2400 Hz 2400 amp 1200 bps Receive answer 1200 Hz Carrier Frequencies Transmit originate 390 Hz mark ITU T V 23 450 Hz space 1200 bps Receive originate 1300 Hz mark 2100 Hz space Transmit answer 1300 Hz mark 2100 Hz space Receive answer 390 Hz mark 450 Hz space Carrier Frequencies Transmit originate 980 Hz mark ITU T V 21 1180 Hz space 0 300 bps Receive originate 1650 Hz mark 1850 Hz space Transmit answer 1650 Hz mark 1850 Hz space Receive answer 980 Hz mark 1180 Hz space Carrier Frequencies Transmit originate 1270 Hz mark Bell 103 113 1070 Hz space 0 300 bps Receive originate 2225 Hz mark 2025 Hz space Tran
127. tup Graphic Conversion Parameters Printer Installation Before using Independent mode for the first time you must download a greeting message to the modem By default Independent mode is automatically enabled when you exit PhoneTools This can be changed in the Independent Mode Configuration dialog box as described below 67 68 MessageSaver User Guide Activating and Configuring Independent Mode The Independent Mode Configuration dialog box enables you to select Indepen dent mode operating options and choose how Independent mode will be enabled Selecting an Announcement A greeting message or announcement must be saved to the MessageSaver before Independent mode will work The announcement can be recorded directly on the MessageSaver from a remote phone see Chapter 3 or downloaded from Phone Tools to the modem Click to manually enable or disable Independent Mode Configuration Independent mode EM Currently disabled Select to automatically enable Independent mode Enable when you exit PhoneTools On when leaving application Select to turn on the modem speaker while a caller Fe f n Call Monitor On is leaving a message to allow call screening Remote Retrieval Type a four digit access code to use when retrieving messages remotely acses to f To record an announcement from a remote phone see Controlling the MessageSav er Remotely in Chap
128. u must complete the questionnaire to use the BBS on your first call Press ENTER until the Main Menu appears From the Main Menu you have access to two areas the Files Menu and News For help with menu commands type In the Main Menu type Fand press ENTER to access the Files Menu then type D and press ENTER to download At the prompt if you have Microsoft Word 6 0 or later type register doc and press ENTER twice If you do not have Microsoft Word type register txt and press ENTER twice Type X and press ENTER to select the Xmodem transfer protocol 10 To begin the download in Terminal click Transfers then click Receive binary file Next select the destination directory type the file name register doc or register txt and click OK If the download fails your baud rate may be set too high Log off set the COM port baud rate lower and call again To log off the BBS press ENTER type G for good bye then press ENTER twice again 15 MessageSaver User Guide Step 7 Send a Fax To test your modem s fax capabilities send the completed registration file that you downloaded in Step 6 Call the Multi Tech BBS to Multi Tech or to a fax machine in your office PhoneTools The following procedure uses the PhoneTools program that is included with your modem 1 In the PhoneTools main window click the Menus button and then click Phone Book 2 In the Phone Book dialog box click the Edi
129. ur sors to select the type of information to be displayed e The All and New selections indicate the number of received documents To view new received documents in the Inbox click the button e Info displays warning messages and modem status Click to display copyright and E flashing Indicates the presence software information About Box of new messages in the Inbox Displays or hides the Displays all EJ PhoneTools communication mod PhoneTools i ule One module can menus be displayed at a time Displays the li of received messages Indicates the modem status Select the type of information to fil ready to operate display by clicking the appropri S initializing modem not ready ate arrow Phone Module Use the Phone module to make phone calls to select Speakerphone mode to control Speakerphone volume and to configure certain PhoneTools operations Displays call progress infor mation when dialing and the Last Calls list when idle These functions are displayed To display a dynamically depending on module click context To select a function the appropriate click the button beneath the button function s icon A lighted button indicates that the function is selected The Configure button Click to enter a phone provides quick access to number for a speaker most of the program s phone call configuration dialog boxes Making a Phone Call You can enter the phone number for a call using any
130. ust be in the same case as you set it up Changing the Remote Escape Character To increase security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register S9 The fac tory default is 37 which is the ASCII code for the percent character Setting S9 to 0 zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where n is the ASCII code for the new remote configuration es cape character then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO lt CR gt to exit remote configuration Multi Tech modems are shipped with a default setup password MISMODEM Be cause anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character 49 MessageSaver User Guide 50 6 Solving Problems MessageSaver User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective How ever it is more likely that the source of your probl
131. x and 785 3702 in the Phone number box Verify that your modem is selected in the Connect using box then click OK In the Connect dialog box click Dialing Properties Make any necessary changes in the Where I am and the How I dial from this location boxes If you must dial 9 to access an outside line you should type 9 in both the local and the long distance boxes unless your phone system has a spe cial requirement Click OK then click Dial You will know you have reached a modem by the harsh sounds of the modem handshake When the BBS welcome screen appears in the HyperTerminal window type your first name last name and password following the prompts If you area first time caller the BBS asks if your name is spelled correctly If you answer Y a questionnaire appears You must complete the questionnaire to use the BBS on your first call Press ENTER until the Main Menu appears From the Main Menu you have access to two areas the Files Menu and News For help with menu commands type In the Main Menu type F and press ENTER to access the Files Menu then type D and press ENTER to download At the prompt if you have Microsoft Word 6 0 or later type register doc and press ENTER twice If you do not have Microsoft Word type register txt and press ENTER twice Type Z and press ENTER to select the Zmodem transfer protocol The download begins automatically As the file is copied to the HyperTerminal folder a

Multi-Tech Systems MT5634MSV User's Manual

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