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Multi-Tech Systems MT5600BA-V.92 User's Manual

1. Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E i Chapter 3 Using the Front Panel Liquid Crystal Display LCD The MultiModemll s backlit liquid crystal display LCD has two functions to display the current status of the modem and to display configuration menus which are selected using the four pushbuttons on the front panel Option Selection To select most configuration options simply display the option in the LCD and then press the Enter button to select it An OPTION SET message appears to confirm the selection To exit the OPTION SET message press any button Some options such as password options and phone number options require you to enter a character string To select a character press the N and buttons To go to the next character position press the gt button To backspace press the gt button before selecting a character To exit without saving press the gt button several times To save a character string press the Enter button Menu Structure The LCD menus have a tree structure with multiple trunks limbs branches and twigs For a schematic view refer to the menu map on the next page Trunks are the major divisions of the menu tree There are seven trunks Status Basic Options Ad vanced Options Remote Configuration Diagnostics Phone Number Memory and Caller ID Use the Re and Y buttons to move between trunks Limbs are subdivisions of trunks Use the gt button t
2. m e a w Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Click the Start button point to Settings and click Control Panel Double click the Modems icon to open the Modems Properties dialog box In the list box select the old modem Click Remove and then click Close The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection Chapter 2 Installation Step 3 Setting Your Country or Region Code MT5600BA V 92 Only The MT5600BA V 92 modem is a global modem it can be used all over the world However countries or regions vary in their requirements for how a modem functions Therefore you must configure yours to match the defaults of the country or region in which you are using it Choose from any of the three methods e Using the LCD Panel to Set Your Country or Region Code e Using the Global Wizard to Set Your Country or Region Code e Using AT Commands to Set Your Country or Region Code Using the LCD Panel Status 1 Start at the Status LCD and use the down arrow to move down the menu tree to the Region Select LCD 2 Use the right arrow to move from the Region Select Basic Options LCD across the Region Setting Options LCD to the Current Setting LCD Advanced 3 If the current setting shown is not the one for your otion region arrow across to the Region Profile LCD The question mark represents the question Is this the region you wa
3. E E T EA E I AE E AE AT T 35 Turning Callback Security On and Off cccseccccseseeeecesseeeceeeeeceeaeeeseeeeeeesanees 35 Assigning Callback Passwords axdrosnisuccevcuccuissctausainvaendaancutusutessunenbehawnieveerinenstem 36 Calling Procedur siririrka iaia mane AAT N ana E DEDA n Ri 38 Callback Security CommandS xigscccsnaceeataxseuscrcesasceldesaccdaveetmasussaaresiuateumaceteinceres 39 Callback Assignments FOr cisicussssncetiasieramnaindanastimeneniassnrsanataudiomacedianierinnasiaa 40 Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Table of Contents MultiModemlil User Guide Table of Contents Chapter 7 Troubleshooting cossansesieiccivinssineincaisscecucitunen ries cndstankisandiauveneiacsesmneud tareemnens 41 None f tne Indicators LIGH eee ene earner ene en emer mere Terr ere nee ree 41 The Modem Does Not Respond to CommandS ccccseecceeeeceeeeeeeeeeeeeseeeeees 42 The Modem Cannot Connect When Dialing ccccsseeeceeeeeeeeeseeeseeeessaaeees 43 The Modem Disconnects While Online ccccsecesseeceeeeseeeceeeeseeeeseesaueesaees 44 The Modem Cannot Connect When Answering cccsseccecsseeeeeeeeeeeeaeeeessaaeees 45 File Transfer Is Slower Than It Should Be ccccseccseeeceeeceeeceeeeseeeeeeeeeaues 45 BeA US sca sates ea tae E E E E T A E E E 45 There Are Garbage Characters on the Monitor ccccsccseseceeeeeeeeeseeeeeeeesaees 46 The
4. Warranty Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to o
5. MT5600BA BL Series MT5600BA V 92 MT5600BA V 90 MT5600BL V 90 Data Fax Modem User Guide Multi lech Systems MultiModemll User Guide MT5600BA V 92 MT5600BA V 90 MT5600BL V 90 P N S000276E Revision E 2002 2004 by Multi Tech Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description A 10 03 02 Initial release of MIT 5600BA Global V 92 Also replaces S0000129 Rev C the MT5600BA BL User Guide B 02 17 03 Changed cover Changed text to indicate that the following are implemented V 25bis HDLC NRZ V 25bis HDLC NRZI and V 25bis BISYNC C 07 31 03 Added setting the country code using the LCD panel Add country codes list 05 28 04 Change the word to country to country or region E 12 09 04 Add Web site location of the country region code list Trademarks MultiModemll Multi Tech and the Multi Tech logo are trademarks of
6. Same as the AT amp F amp W command string CONNECT RATE OPTIONS Use the gt and Enter buttons to change the modem s serial port and data transmission speeds SERIAL BAUD RATE Use the gt and Enter buttons to select the modem s serial port speed The valid range is 1200 to 115200 bps Same as the SB commands MODEM SPEED Use the gt and Enter buttons to select the modulation protocol to use in originating or answering a connection This also selects the maximum transmission speed at which the modem can operate Same as the MS mod command Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Advanced Options me Chapter 3 Using the Front Panel RS232 OPTIONS The following screens are used to configure the RS 232 interface DTR OPTIONS Use the gt and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer DTR NORMAL causes the modem to hang up IGNORE DTR allows operation with computers that do not provide DTR and RESET ON DTR W causes the modem to perform a soft reset as if the Zcommand were received Same as the amp DO amp D2 and amp D3 commands CARRIER DETECT OPTIONS Use the gt and Enter buttons to select whether CD will be forced high CD FORCED ON or whether it will go high when the remote modem s carrier signal is detected and go low when the carrier signal is not detected CD NORMAL Same
7. Select Add and then click Next Enter the connection name and phone number and then click Next Enter your user name and password and then click Next Select Normal ISP if your ISP is not listed and then click Next Click Finish Calling the ISP 1 g gt amp N On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select RH PPP Dialer Select the connection name you entered in step 5 of the previous section Click OK Answering Calls To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others depending on your requirements Each vendor of Linux has more than adequate information on installing these programs Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 61 Appendix F Pin Descriptions Appendix F Pin Descriptions RS 232 Pin Descriptions Label Pin Jl Otype Signal name description CGND 1 GND CGND is tied common to GND on the modem s PCB TD 2 Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem RD 3 Received Data The modem uses the RD line to send data received from the telephone line to the DTE and to send modem responses to the DTE RTS 4 Request to Send The RTS signal is used for hardware flow control CTS 5 Clear To Send CTS is controlled by the modem to indicate whethe
8. may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges 5 Warning Notice No 111 or other calls can be made from this device during a mains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line 7 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another For automatically answered incoming calls e The equip
9. 3 1x To look for address or IRQ conflicts in Program Manager select File Run type MSD and press Enter Then select Mouse COM Ports and IRQ Status and note the addresses and IRQs that are in use If you find an IRQ conflict note which IRQs are not being used then change one of the conflicting devices to use one of the unused IRQs If you find an address conflict change the address of one of the conflicting devices To change a port address or IRQ in Windows 3 1x double click the Control Panel icon then the Ports icon Click on the port you want to change click Settings click Advanced and select the new port address and or interrupt If you wish to use COM3 or COM4 note that COMS3 shares an IRQ with COM1 as does COM4 with COM2 so you should change their IRQs to unused ones if possible Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 42 Chapter 7 Troubleshooting Windows 9x Right click on My Computer select Properties from the menu click on the Device Manager tab double click on Ports then double click on the communication port your modem is connected to In the port s Properties sheet click on the Resources tab to see the port s input output range and interrupt request If another device is using the same address range or IRQ it appears in the Conflicting Device List Uncheck Use automatic settings to change the port s settings so they do not conflict with the other device or select the port the co
10. 42 testing the modem 8 43 loopback tests 27 28 menu options 20 self test 41 troubleshooting 41 46 U UARTs 45 uninstalling a modem from Windows 9 UNIX commands 25 upgrading the modem 57 59 V V 25bis 16 24 V 54 tests 27 W warranty 47 Windows 3 1 42 45 Windows 9x 43 Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Windows NT 43 Windows operating systems 9 11 X Xmodem 45 Y Ymodem G protocol 45 Z Zmodem protocol 45 Index 66
11. Modem Doesn t Work with Caller ID cccccccsseeceeeeeeeeeeeeeseeeeseeeseeesaaes 46 Fax and Data Software Can t Run at the Same Time cccccseeeeceeeeeeeeeeeees 46 Appendix A Regulatory Compliance 22 iciicascscctsndcusnacacdilinessntacebetcetnedsesteniie daccetonddensbs 47 FCC Part 68 Teleco igi chct ote citideencenccvedvcatectaweisdncsd Soest SAEI REEE REES bese 47 Fax Branding Slalom Ni ccantesecessacesmcecnicessnnsaunnstcs moetyacansreiautideceinaasnensusyeencnant 48 Canadian LOmitatons NOCE iresi n innen EE EEE EAEE 48 EMC Safety and R amp TTE Directive Compliance cccccceeccsseeeeseeeeeeeeeeeseees 49 International Modem Restrictions ssosece ccccesvccecddecesnisanseiaeeensssiadeieadvaccacdenebrimbenstes 49 New Zealand Telecom Warning Notice ccccscececsscseececseeeeesesseeeseensesseeens 49 SOUIN AMCAN NOTCE sssersrensioc inserer Ea Sa a A E rii EEEa 50 Appendix B Technical Specifications ccccccccseccceeecseeceeeceeeceeeeeaeeseeeeseesaneeees 51 Appendix C Warranty Service and Technical Support ccccseeeeeeeeeeeeeeeeees 53 Multi Tech Systems Inc Warranty amp Repairs PolicieS cccccccecseeeeeeeeeeeees 53 Online Warranty Registration spnsianscusncacatsrinateaiatierd inasintanbinsdabietsuseeiuassnseibioessuubun sis 54 BS paraesthesia sant ghee E cee ieene aetecucenerae 54 Replacement Pans eee ee rae ae eee eee ee ee 55 Technica UPON acest cee cs
12. Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Microsoft Windows Windows 98 Me NT 2000 XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D353 598 5 355 365 5 309 562 5 301 274 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Telephone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support 800 972 2439 Internet http www multitech com Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 9 MultiModemil User Guide Table of Contents Chapter 1 Description and Features cccccecccesceceeeceeeeseeeceeeseeeeeeesueeseesaneeses 5 Product ec cas terecnnnc gaan n E DA an AE iii 5 ADO AT COMMaNGS arexenstc sce ceparicaseset panrannsscSseleneac
13. S REGISTER OPTIONS Use the gt Y and Enter buttons to display the current S register values and enter new values Same as the Sr and Sr n commands VIEW S REGISTER SETTINGS Use the gt y Te and Enter buttons to select the number of the S register whose value you want displayed To scroll through a list of digits press the Ne and Y buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To display the value press the Enter button Same as the Sr command SET S REGISTER Use the gt V Me and Enter buttons to select the number of the S register whose value you want to change and the value you want to enter To scroll through a list of digits press the Ne and Y buttons To go to the next posi tion press the gt button To back up or to exit without saving press the gt button several times Same as the Sr n com mand MONITOR OPTIONS Use the gt VV and Enter buttons to display line quality and the line signal to noise ratio LINE QUALITY Use the gt and Enter buttons to display line signal quality as a three digit number The higher order byte of the EQM value is displayed Based on the EQM value retrain or falloack fall forward may be initiated if enabled by E7 or E2 Same as the Q command SIGNAL TO NOISE RATIO Use the gt and Enter buttons to display the line signal to noise ratio in dB Multi Tech S
14. V 22 Bell 212A and 103 113 ITU T V 42 V 42bis ITU T V 21 amp V 23 in international versions v 44 ITU T Group 3 Class 1 and 2 T 4 T 30 V 21 V 27ter V 29 V 17 and TIA EIA TR29 2 V 34 V 17 ITU T V 42 LAP M or MNP 3 and 4 ITU T V 42bis 4 1 throughput MNP 5 2 1 throughput Serial port data rates adjustable to 300 1200 2400 4800 9600 19200 38400 57600 115200 and 230400 bps Fax online modes full duplex over dial up and two wire or four wire leased lines data mode command mode online command mode V 54 test mode XON XOFF software RTS CTS hardware 11 dBm dial up varies depending on country or region for which the modem is set 10 dBm leased line 0 01 43 dBm under worst case conditions 43 dB TIA EIA RS 232C ITU T V 24 V 28 DB25F RS 232C connector two RJ 11 phone jacks BA model or three RJ 11 phone jacks BL model power connector Three modular telephone cords USA country or region specific cordage for International models one 9 pin to 25 pin serial cable for International models external power transformer Note Any cables connected to the computer should be shielded to reduce interference Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 51 Diagnostics Indicators Speaker Manual Controls Environmental Storage Temperature Power Requirement Power Consumption Dimensions Weight Limited Warranty Intelligent Features Appendix B Technic
15. line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 95 HyperTerminal select Connect from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most telep
16. metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 48 Appendix A Regulatory Compliance CE EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives e Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and e Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant New Zealand Telecom Warning Notice 1 The
17. other end of the cable to the two wire leased line jack or terminals supplied by the telephone company 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel V gt Y Y Y gt The CURRENT SETTING screen appears 4 If the CURRENT SETTING screen shows ASYNC AT press Pe and go to step 7 If it shows anything else press gt to go to the ASYNC NORM screen 5 Press the Enter button to select normal asynchronous operation 6 The OPTION SET screen appears Press N to exit to the SYNC ASYNC OPTIONS screen 7 Press Ve Ne Ve gt gt gt gt The 2 WIRE LEASE ORIG screen appears 8 Choose one of two actions e To set up the modem as the originate modem press the Enter button e To set up the modem as the answer modem press gt to display the 2 WIRE LEASE ANSWER screen and then press the Enter button Note One of the modems in a leased line pair must be configured as the originate modem and the other as the answer modem but it does not matter which is which 9 The OPTION SET screen appears Press Me to exit to the ONLINE OPTIONS screen or gt to exit to the CURRENT SETTING screen to verify the selection 10 This completes the setup for two wire leased line operation Upon completion the modem attempts to connect to the modem at the other end of the leased line If the remote modem has not yet been configured for leased line operation you m
18. software to make a port connection Not all communication programs connect to the COM port automatically Some connect when the software loads and remain connected until the program terminates Others can disconnect without exiting the program The modem s TR indicator lights to show that the software has taken control of the modem through the COM port Your communication software settings may not match the physical port the modem is connected to The serial cable might be plugged into the wrong connector check your computer documentation to make sure Or you might have selected a COM port in your software other than the one the modem is physically connected to compare the settings in your software to the physical connection If the modem is on the cable is plugged into the correct port the communication software is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Peripheral expansion cards such as sound and game cards might include a serial port preconfigured as COM1 or COM2 The extra serial port or the card itself may use the same COM port memory address or interrupt request IRQ as your communication port Be sure to disable any unused ports Windows
19. string Default None Description Stores the callback dialing string x in memory location y The dialing string can include the digits 0 through 9 and any of the following characters comma semicolon W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 If the optional character precedes the dialing string and the caller appends the same character to the password the caller is connected immediately and the hangup and callback are skipped Command CBPy x Store Callback Password Values y 01 30 x password 6 10 characters Defaults None Description Stores callback security password x in memory location y The password must have 6 to 10 characters Note A direct connect password may not end with a hyphen Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 39 Chapter 6 Callback Security Callback Assignments Form Location Password Phone Number SFBRBEA amp SEGRERRE BI 28 29 30 Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 40 Chapter 7 Troubleshooting Chapter 7 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following sympto
20. time To see characters 17 30 press the W button To go to the previous screen press the button To go to the next screen press the gt button Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 32 Chapter 5 Remote Configuration Chapter 5 Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MultiModemll modem for maintenance or troubleshooting as if you were on site Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote MultiModemll modem 1 Establish a data connection with a remote MT5600BA V 92 modem 2 Send three asterisks to initiate remote configuration The remote modem responds Online Remote Access Remote password 3 Type the remote configuration password and then press Enter The default is MULTITECH It is not case sensitive e Ifthe password is incorrect the word CONNECT appears and the local modem is returned to online mode e If the password is correct an gt AT_ command prompt appears 4 Type AT commands to configure the remote modem It is not necessary to precede the commands with AT 5 When you have finished configuring the remote modem type E and press Enter to exit remote configuration mode and return to onli
21. your computer s serial port to the telephone line to your leased line to AC power and optionally to your telephone YY YY oot hag og UL eb pam Or miine S AN E lt aa MultiModemll connections with V 92 transformer and V 90 transformer Connect the Modem to Your PC Plug one end of the serial cable into the RS 232 connector on the modem and the other end into a serial port connector on your computer such as COM1 or COM2 Connect the Modem to the Telephone Line Dialup Connection Plug one end of the modular phone cable into the modem s LINE jack and the other end into a public switched telephone network PSTN wall jack Important The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Note Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems Connect theTwo Wire Leased Line MT5600BA Plug one end of a two wire phone cable into the modem s LINE jack connect the
22. 2 Xxxxxxxxxxx where xxxxxxxxxx is the second password and press Enter Note that the memory location number in the command is incremented by one 4 Repeat as many times as necessary up to memory location 30 until all pass words have been entered Front Panel Method 1 Turn on the modem 2 Starting at the STATUS screen press the following buttons on the front panel Y Y gt Y Y gt Y gt The ENTER PASSWORD 1 screen appears 3 Press the Enter button on the front panel to select callback memory location 1 The ENTER PASSWORD screen appears 4 Press the Ne or button several times to select the first letter in the password 5 Press the gt button to go to the next letter in the password Note To backspace or to cancel an entry press gt several times 6 The password must be six to ten characters in length Repeat steps 4 and 5 until the password is entered and then press the Enter button to store it The PASS WORD STORED screen should appear Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 36 Chapter 6 Callback Security 7 Press the Enter button again to go to the PASSWORD SETUP screen 8 Press gt gt to go to the ENTER PASSWORD 2 screen 9 Repeat steps 3 7 to enter the next password Repeat as many times as necessary up to memory location 30 until all passwords have been entered Warning There is no way to review an entry to confirm that it has been
23. 20 Email info supplynet com Internet http www thesupplynet com Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 55 Appendix C Warranty Service and Technical Support Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA and Canada or 763 785 3500 international and local Please have modem information avail able You can also contact Technical Support by e mail at the following addresses Country Email Telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 6340778 U K support multitech co uk 44 118 959 7774 U S A Canada support multitech com 800 972 2439 Rest of world support multitech com 763 717 5863 Please note the status of the modem before contacting Technical Support Status information can include the state of the LED indicators screen messages diagnostic test results problems with a specific application etc Internet Sites Multi Tech is a commercial provider on the Internet Multi Tech has a Web site at http www multitech com Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 56 Appendix D Upgrading the Firmware Appendix D Upgrading the Firmware Introduction Your modem is controlled by semi permanent so
24. 24 XCLK External Clock Input to modem used in special synchronous applications TM 25 TM Test Mode Output from modem to indicate modem is in one of the test modes RS 232 Cable Pinouts DTE DB 25 DCE DB 25 connector connector Fig F 1 25 pin to 25 pin RS 232 cable DTE DB 9 DCE DB 25 connector connector Fig F 2 9 pin to 25 pin RS 232 cable Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 63 Appendix F Pin Descriptions DTE Mini DIN DCE DB 25 8 pin connector connector Fig F 3 Macintosh cable Leased Line Pinouts 2345 Red Tip Green Ring RJ 11 To Terminal Modular Plug Block Screws Fig F 4 Two wire leased line cable 2345 Transmit Pair Green Yellow Receive Pair RJ 11 To Terminal Modular Plug Block Screws Fig F 5 Four wire leased line cable Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 64 Index A advanced menu options 25 Advanced Options Trunk 18 analog loopback test 27 AT commands 5 CBN 26 39 CBP 26 27 39 CID 28 DB 26 27 39 Q 26 amp C 25 amp D 25 45 amp Q 45 amp R 24 25 amp W 34 amp Z 27 DS 27 O 34 S 26 S 26 autoanswer 45 B Basic Options Trunk 16 C cable pinouts 63 64 Call Waiting 44 Callback Enable Disable command 39 callback security 27 35 39 Callback Assignments Form 40 calling procedure 38 39 commands 39 direct connections 38 39 enablin
25. Guide S000276E 53 Appendix C Warranty Service and Technical Support Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http www multitech com COMPANY offices DEFAULT ASP In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any International shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration veri
26. Ns should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company 5 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 This equipment should not be used on party lines or coin lines 10 If so required this equip
27. al Specifications Power on self test local analog loop local digital loop remote digital loop 32 character backlit LCD for status and configuration information LEDs for Transmit Data Receive Data Carrier Detect Off Hook Terminal Ready and Test Mode 1 inch speaker for call progress monitoring Power switch speaker volume control four LCD control buttons Temperature range 0 50 C 32 120 F ambient under closed conditions humidity range 20 90 non condensing 10 to 85 C 14 185 F 120 VAC 60 Hz 16 W 230V 50 Hz optional international 12 W 0 1 A typical 15 8 cm wide x 22 9 cm long x 3 6 cm high 6 2 x 9 0 x 1 4 0 9 kg 2 Ib 10 years Plug and Play AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer Caller ID remote configuration adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selection keyboard and front panel controlled modem options monitor and LCD displays for modem options non volatile memory storage of up to four command strings or telephone numbers of up to 40 characters each Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 52 Appendix C Warranty Service and Technical Support Appendix C Warranty Service and Technical Support Multi Tech Systems Inc Warranty amp Repairs Policies
28. an damage the modem Power On Test Test the modem by turning it on a power switch is located on the front panel When you apply power the modem performs a diagnostic self test indicated by the TM indicator lighting for a few seconds after which the LCD should light If this does not happen check that the power switch is on the power transformer is solidly connected and the AC outlet is live If these measures do not work see the Troubleshooting chapter Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 8 Chapter 2 Installation Step 2 Install the Modem Driver If you use Windows 98 Me NT 4 0 2000 XP you must install the modem driver The drivers are installed easily since Windows supports Plug and Play Installing the Modem Driver for Windows 98 Me 2000 XP 1 a Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in the Troubleshooting chapter Insert the MultiModemll system CD into your CD ROM drive and then click OK Windows installs and configures the modem Click Finish to exit Installing the Modem Driver for Wind
29. and press Enter to list your modem s current parameters Record your parameters by saving the screens and sending them to your printer Type AT amp F and press Enter to clear your stored parameters and reset your modem to factory default 5 Close the terminal program Step 6 Upgrade the Modems Firmware Before you begin the following procedure read the README TXT file extracted from the upgrade archive file Note the file name for the boot code e g F35ALOAD S37 and the file name for the new firmware e g BKQG300G HEX WARNING Never install an older version of firmware over a newer version Doing this WILL DESTROY THE FLASH PROM If the flash PROM is destroyed the modem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detected is displayed verify that the modem is turned on and that all cables are correctly and securely attached Click the modem to be upgraded and then click Next to proceed 3 Select the port to be upgraded from the Port list select the appropriate HEX file from the Hex File list and then click Next to continue Note Do not use FLASHLDR HExX This file is used internally by Flash Wizard 4 The Progress dialog box appears showing a status bar that in
30. and then press Enter If the modem does not respond with OK repeat the AT amp F command 3 Now type ATI3 press Enter and record your results The firmware version should appear first in the response which should look similar to the following PCE OS Vie 02a VIO PZ FSH Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 57 Appendix D Upgrading the Firmware Step 2 Identify the Current Firmware Version Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to http www multitech com support MultiModemlI firmware asp Scroll down the table to your modem model number Look at the firmware version number for your modem If the firmware version number matches the firmware version number found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated 5 If the firmware version number is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Warning The first digit of the new firmware must match the first digit of the old firmware or the modem may not work properly e g if your current firmware version is 4 16 replace it only with 4 xx firmware not 6 xx firmware Step 3 Do
31. apter 3 Using the Front Panel Twigs Manuel On ig 2 A r gt Ent Manual Answer A gt Et Disconnect A Ent Current Settings r ESNA 49333 ASyNG Lap gt EG on CEZ lt gt S gt ED Current Settings DIR normal lt lt amp D2 gt amp D2 t p En Current EOS CH etoece cdem CCL amp CA gt amp CO gt Ent Enable RC lt P En Current Settings Enabled Remote Config Enter Password o OOOO Last Placme gt Test in Progres Terminate RDL Ent Toarciace DG lt an Ent n E E lt gt V Numbers Enter Phone lt gt V Numbers Callien ID lt gt gt Options lt gt Region Select Current Setting 02 gt Enter Phone 0 Enter Phone 1 z lt A gt Ent A gt Ent Region Setting Enable FCID Alr A CIDO gt CCDD gt Ent Region Profile MORE gt Ent Region Profile BS Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 1 Chapter 3 Using the Front Panel Status Trunk The Status Trunk shows the current operating status of the modem Limb changes are automatic but certain options can be accessed by pressing the gt button Note that when the modem is online pressing the gt button shows the connect status including the data speed connection type and compression type Limbs Twigs If Idle 7 If Online Multi Tech Sys
32. as the amp C0 and amp C1 commands When using callback security on UNIX systems select CD LOW IN CB to force CD low until the proper callback security password has been entered or until a disconnect occurs This prevents the UNIX login prompt from being displayed before the callback se curity ENTER PASSWORD prompt appears Select CD NOR MAL IN CB to disable this feature Same as the amp C5 and amp C4 commands CTS OPTIONS Use the gt and Enter buttons to select whether the CTS state will follow the RTS state when on line CTS NORM or whether CTS will always be high CTS ON Same as the amp RO and amp R1 commands DIALBACKUP LL OPTIONS The following screens are used to configure dial back up for four wire leased line operation For more information see Chapter 4 Leased Line Operation DIAL BACKUP NUMBER Use to enter a dial backup number To scroll through a list of digits and characters press the Ne and buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter button Note Only 16 characters can be displayed at a time To see characters 17 30 press the button To go to the previous screen press the button To go to the next screen press the gt button TIME TO RESTORE S15 Sets how frequently leased line restoral attempts occur when the modems are in dial backup mode The restore
33. ation Upon completion the modem attempts to connect to the modem at the other end of the leased line If the remote modem has not yet been configured for leased line operation you may turn off the local modem until the remote one is ready Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 30 Chapter 4 Leased Line Operation Dial Backup and Leased Line Restoral For four wire leased line operation the MIT 5600BA V 92 modem has a dial backup capability in which the modem is connected to a standard dial up line as well as to the leased line If the leased line fails the originate modem automatically dials and connects to the answer modem through the standard telephone network While it is in dial backup mode the modem periodically checks the leased line to see if it is operational If the line is operational the modem then attempts to restore the leased line If the modem detects that it is not connected to the standard telephone network when the leased line fails it immediately switches to leased line restoral The dial back timer register S77 determines how long the modem waits after a leased line failure before it attempts a dial backup connection The S17 default setting is one minute During that minute the originate modem tries to establish the leased line link If the leased line is established during that time the S77 timer is cleared and everything is back to normal If the timer expires the modem attempts a dia
34. ay turn off the local modem until the remote one is ready Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 29 Chapter 4 Leased Line Operation Four Wire Setup 1 For four wire leased line operation connect one of the provided four wire cables to the LEASED jack on the back of the modem Connect the other end of the cable to a four wire leased line jack or terminals supplied by the telephone company 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel Y gt Y Y Y gt gt gt gt The SYNC NORM screen appears Press the Enter button to select normal synchronous operation The OPTION SET screen appears Press Ne to exit to the SYNC ASYNC OPTIONS screen Press Ve Tes Ve gt gt gt gt gt gt The 4 WIRE LEASE ORIG screen appears Choose one of two actions e To set up the modem as the originate modem press the Enter button e To set up the modem as the answer modem press gt to display the 4 WIRE LEASE ANSWER screen and then press the Enter button Note One of the modems in a leased line pair must be configured as the originate modem and the other as the answer modem but it does not matter which is which The OPTION SET screen appears Press N to exit to the ONLINE OPTIONS screen or gt to exit to the CURRENT SETTING screen This completes the setup for four wire leased line oper
35. dicates the progress of the upgrade Caution Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable Wait for the Next button to become active before proceeding 5 When the flash upgrade is complete the message Programming Complete appears Click Next to continue 6 The Results dialog box appears next Click Finish to exit Flash Wizard Step 7 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI3 in the terminal window and pressing Enter Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 59 Appendix E Installing a Modem Under Linux Appendix E Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6 2 operating system Other versions of Red Hat and other Linux operating systems should be similar Briefly in Linux you do not need drivers for most standard external modems and most internal ISA bus modems Programs in Linux commonly call upon the port rather than the modem Standard Linux Serial Port Definitions PC port Linux port Com1 ttySO Com2 ttyS1 Com3 ttyS2 Com4 ttyS3 Installation Connect the external modem to an available serial port Setup This section describes how to make sure Linux can talk to the modem and be able to dial up to the Interne
36. e as the C D 0 CID 1 and CID 2 commands Note Because Caller ID information is sent between the first and second ring register SO must be set to 2 or more rings for the modem to receive Caller ID information Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 28 Chapter 4 Leased Line Operation Chapter 4 Leased Line Operation This chapter describes how to use the MultiModemll modem on a leased line A leased line is a private permanent telephone connection between two points Unlike normal dialup connections a leased line is always active The modems automatically connect when they are attached to the line and are turned on Because a leased line is always active one of the two modems on the line must be configured as the originate modem and the other as the answer modem however it does not matter which is which In the event of an interruption leased line modems automatically reconnect when the data line or power is restored The modem also supports dial backup which enables the modem to automatically switch to a dial up connection if the leased line goes down The modem supports both two wire and four wire leased line operation Two Wire Setup 1 For two wire leased line operation on the MI5600BA modem connect the provided modular telephone cable to the LINE jack For two wire leased line operation on the MT5600BL modem connect the provided modular telephone cable to the LEASED jack Connect the
37. eclaaatsoss peace geese peeecasodenssaaneaeeecesee 5 FI access ts eg tsetse eine scence AE 5 SE Vy E e E E E E E A E A E E 6 Chapter 2 Installation scccesicsssssaiesthacainaeaceticatesaceaceiacydcaasccensiues bacesiiouzecasaoccaoaesiaaeneeiiens 7 Step 1 Connect the Modem to Your System ccccecccssseeeeeeseeeeeaaeeeesaaeeeenaaes 7 Step 2 Install the Modem Driver ccccsccceeecceseeeeeeceeeeseeeceeeeseeeeeeeeseeeeseeesens 9 Removing an Old Modem Driver misiciccsnervebicn pisagrceinnmanvesnecieemuaenye cinaiedsarauneniadianen 9 Step 3 Setting Your Country or Region Code ccccsscccseeeceeeeeeeeeesseeeesaeees 10 Step 4 install Phone Tools sssrin EE ane nein 11 Chapter 3 Using the Front Panel c ccccccesecceeeeeceeeeceeeeeceeeecesseeseneesseeeseeeesees 12 M dom ConNNguraNO Mere eer ttn Mert cette EEA OEA 12 CE WIV sy coc aecinet EETA AET nE 12 Liguid Crystal Display LOD sasssa aaa 13 OPUN et I siainen rnin ae 13 Kernu e E enn AE Oera 13 Menu OVEIVIEW sssrssinceiisiesoniiiiasnensiiiiip eiai iaaii eaaa a Aiaia 14 A T E te sree ses eee et neseteare ere 15 Basie OPHONS MUNK irissen nnair nenio renatin i Ainan 16 Advanced Options TUK sssssasisssrcsadressidssosnerasiospisian iniaiaiai 18 Remote Configuration Options Trunk cccccseceecseeeccseeeceeeeeneueesseeeeseaees 20 Diagnostic Options TUNK assanar iai 20 Phone Number Memory Options Trunk ccccsscccssseecseeeceeeeeseeeec
38. eeds 62 pie cre ig Fin DESENpUONS eee nee me en EEEE E EA TE ET 62 gp te le Cable a ge Uc ee ee nen ieee a eani 63 Ba ONG TS eresiaren ie pene NEEE IOE AREE NEES 64 O A e E E TE T E area 65 Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Chapter 1 Description and Features Chapter 1 Description and Features Congratulations on your purchase of the MultiModemll modem You have acquired one of the finest intelligent data fax modems available today from one of the world s oldest modem manufacturers Multi Tech Systems Inc This user guide will help you install configure test and use your modem Product Description This modem supports two wire and or four wire leased lines The four wire leased line includes the dial backup and automatic leased line restoration features Please note that because leased line operation consists of two client modems connected to each other the maximum leased line data rate is 33 6K bps The MT5600BA V 92 modem supports both two wire and four wire leased lines The MT5600BA modem supports a two wire leased line The MT5600BL modem supports a four wire leased line The MultiModemll offers interactive automatic dialing You can store four command lines or telephone numbers of up to 30 characters each in the modem s nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy signals for reliable call progress detection It can also detect AT amp T callin
39. entered correctly If you attempt to look at a password entry by pressing the Enter button for an ENTER PASSWORD n screen it is possible to accidentally erase the entry Assigning Callback Phone Numbers AT Command Method 1 2 Open a data communication program such as HyperTerminal To store a callback phone number in the first memory location type AT CBN01 XXXXXXXXXX where xxxxxxxxxx is the dialing string and press Enter The dialing string can include the digits O through 9 and any of the following characters comma semicolon W A B C and D Up to 30 characters can be used Example AT CBN01 9 16127853000 If a direct connection with password protection but without hangup and callback is desired the first character in the dialing string should be a hyphen To store a callback phone number in the second memory location type AT CBN02 XXXXXXXXXX where xxxxxxxxxx is the dialing string and press Enter Note that the memory location number in the command is incremented by one Repeat as many times as necessary through memory location 30 until all dialing strings have been entered Front Panel Method Turn on the modem Starting at the STATUS screen press the following buttons on the front panel Y Y gt Y Y gt Y Y gt The ENTER NUMBER 1 screen appears Press the Enter button on the front panel to select memory location 1 The ENTER NUMBER screen appear
40. fication that the product is defective etc to our Technical Support department nearest you or email tsupport multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors Procedures for International Distributors of Multi Tech products are on the distributor Web site http www multitech com PARTNERS login Copyright a Multi Tech Systems Inc 2001 10 Sep 01 Online Warranty Registration If you have access to the World Wide Web you can register your Multi Tech product online at htip www multitech com register Service U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 54 Appendix C Warranty Service and Technical Support A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping b
41. ftware but not both at the same time unless you have a special communication device management application In Windows 95 98 and NT 4 0 you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 46 Appendix A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details 4 The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RE
42. ftware called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However it can be changed by either the manufacturer or the user as bugs are fixed or new features are added Since the firmware in your modem is stored in flash memory you can upgrade it yourself in a few minutes by using the following procedures Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Identify the model number and firmware version of your modem 2 Identify the current version of the firmware at the Multi Tech Web site If your modem already has the current firmware there is no need to update it Download the upgrade file for your modem Extract the firmware HEX file and the appropriate flash upgrade program from the file you downloaded Document and clear your stored parameters Upgrade the modem s firmware using the HEX file and the flash upgrade program 7 Restore your parameters Step 1 Identify the Modem Firmware You must know the model number and firmware version of your Multi Tech modem to know whether or not you should update it 1 Run your favorite terminal program If you are using Windows you can use HyperTerminal 2 Inthe program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely
43. g and disabling 26 27 39 menu options 18 26 28 on UNIX systems 25 passwords 26 27 39 setup procedures 35 39 storing a callback number 26 39 Caller ID 45 menu options 21 28 Canadian regulations 48 50 CD Carrier Detect menu options 18 25 COMM DRV 45 command mode 16 communication programs 42 compression data 45 connecting the modem 7 Country Codes List 10 CTS Clear to Send menu options 18 24 25 D data compression 45 Diagnostic Options Trunk 20 diagnostics line signal quality 26 menu options 20 27 dial backup 25 31 32 dial back timer 18 25 31 dialing menu options 16 digital loopback tests 27 28 DOC regulations 48 50 driver installation 9 DTR Data Terminal Ready AT command 45 menu options 18 25 DTR Control command 45 DTR dialing 16 E error correction menu options 16 F fax communications 5 FCC regulations 47 50 firmware upgrading 57 59 flash memory 57 Flash Wizard upgrade utility 58 flow control 45 menu options 16 front panel 12 41 G garbage characters 46 indicators 12 41 initialization strings 42 installing the modem driver 9 Internet addresses 56 L LCD liquid crystal display 13 28 leased line cable pinouts 64 connections 8 menu options 18 operation 29 32 LED indicators 12 41 line connection 7 Index Line Signal Quality menu 26 line type menu options 16 Linux 60 61 liquid crystal display LCD 13 28 local analog loopback test 27 local digi
44. g card tones It is FCC registered for connection to telephone networks without notification to the telephone company The MultiModemll front panel includes a liquid crystal display and four buttons which together can be used to either display the current connection status of the modem or to configure the modem The MultiModemll also can be configured through standard AT commands About AT Commands AT Commands for this product are published in a separate document and included on the MT5600BA BL System CD that accompanies your modem Features General e Complies with major international standards to ensure compatibility with other modems e Uses DTMF and tone detection to distinguish data and fax calls when used with software that supports these features e Supports serial port speeds to 230 4K bps with compatible serial ports e Supports Caller ID North American versions only e Displays status and configuration information on a front panel LCD Data e Supports automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve e Supports both synchronous and asynchronous data transfer e Support two wire leased line operation Also supports four wire leased line operation with dial backup and leased line restoration e Supports callback security and remote configuration e Supports AS400 applications e Automatically disables compression when transferring already compressed file
45. grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair 3 This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 49 Appendix A Regulatory Compliance 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment
46. he modem to normal service press gt Enter STATUS ONLINE The modem is connected to another modem Two options are available from this screen by pressing the gt button Connect Status Shows the connect speed connection type and error correction being used DISCONNECT Press the Enter button to force the modem to hang up Same as the ATH command RINGING A remote modem or caller is attempting to establish a connection One option is available from this screen by pressing the gt button MANUAL ANSWER Forces the modem to answer the phone You can use this option to establish a connection if autoanswer is turned off SO 0 Same as the ATA command Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 22 Basic Options Chapter 3 Using the Front Panel The following screens are used to configure the modem s basic operating conditions ONLINE OPTIONS The following screens are used to configure the online operation of the modem LINE TYPE OPTIONS Use the gt and Enter buttons to select from the following line types dial up PSTN two wire leased line originate or answer and four wire leased line originate or answer ERROR CORRECTION OPTIONS Use the gt and Enter but tons to turn error correction on or off or to select automatic error correction Same as the amp E0O amp E1 and amp E2 commands FLOW CONTROL OPTIONS Use the gt and Enter buttons to select no flow co
47. hone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows Terminal select Settings Modem Commands To change it in HyperTerminal select Connect from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service lf you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer the telephone jack and AC power You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again If you were online it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 44 Chapter 7 Troubleshooting The Modem Cannot Connect When Answering The default DTR Control command amp D2 inhibits a
48. ication program you are using The default settings work best for most purposes See Step 4 Install PhoneTools in Chapter 2 for help in setting up your communication program You also can configure your modem either through the front panel or by sending AT commands to the modem The AT commands can be found in the AT Reference Guide on the CD shipped with this modem Multi echi Multi ystems 00 MT5600 Series Figure 3 1 Front panel LED Indicators The MT5600BA V 92 has six LED indicators on the front panel that indicate status and activity Receive Data The RD indicator flashes when the modem is receiving data Transmit Data The TD indicator flashes when the modem is transmitting data 000 Carrier Detect The CD indicator lights when the modem detects a valid carrier signal from another modem Itis on when the modem is communicating with the other modem and off when the link is broken Off Hook The OH indicator lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR indicator lights when a communication program is using the modem It means the modem is ready for an outgoing or incoming call It goes off when the communication program disconnects the serial port When it goes off a connected modem will disconnect Test Mode The TM indicator lights when the modem is in test mode
49. ications software packages 1 Insert the MultiModemll CD into your CD ROM drive Allow Autorun to bring up the introductory screen 2 Click on the PhoneTools icon and choose the appropriate language 3 Follow the PhoneTools installation wizard No input is needed You may choose to view the Readme file and whether or not to run PhoneTools immediately Windows NT 2000 XP Note During installation an advisory screen may appear saying FAX capture driver installation this may cause a delay in the installation This is normal The installation process has not failed or stalled Simply wait a few moments until this screen disappears 4 After installation you can launch PhoneTools either from a desktop icon or from the Start Programs menu Typically it s not necessary to reboot before using PhoneTools Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 11 Chapter 3 Using the Front Panel Chapter 3 Using the Front Panel Like any modem your Multi Tech modem operates only under the control of a communication program such as the PhoneTools program included with the modem It also operates under other general purpose data communication programs such as Windows Terminal and HyperTerminal For information on how to use the modem with the communication program of your choice please refer to the program s documentation Modem Configuration Your modem normally is configured through Windows or through the commun
50. ion is established the callback modem responds with a request for a password 3 Type the password for your modem and then press Enter You have three attempts to enter a valid password or be disconnected 4 If the password is valid the callback modem disconnects Then after a short delay it calls the number associated with the password and establishes a working connection Note If you are calling a direct connect number you must append a hyphen to the password If the corresponding phone number has as its first character you will be able to go directly online with the callback modem If the corresponding phone number has no character you will be prompted for a different password Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 38 Chapter 6 Callback Security Callback Security Commands The following AT commands are used with callback security Command DBn Callback Enable Disable Values n Oor1 Default 0 Description Enables or disables callback security When callback security is enabled phone number memory locations 0 4 used for quick dialing and DTR dialing become unavailable and are replaced by callback security memory locations 1 30 The phone number memory locations and their contents are restored when callback security is disabled DBO Disables callback security DB1 Enables callback security Command CBNy x Store Callback Number Values y 01 30 X dialing
51. l backup connection The purpose of the timer for the answer modem is to determine when it can accept a dial up call Dial back starts only when both timers have expired and the leased line is still down The restore timer register S75 determines how frequently restoral attempts occur when the modems are in dial backup mode S15 can be set from 10 to 255 minutes in one minute increments A value of 0 disables dial backup The default value is 30 minutes Note Register S75 must be set identically on the local and remote modems The dial backup number must be set from the front panel of the modem Dial Backup and Leased Line Restoral Setup 1 Connect a modular telephone cable to the LINE jack of an MIT 5600BL modem set up for four wire leased line operation Connect the other end of the cable to a standard dialup line jack 2 Turn on the modem 3 Starting at the STATUS screen press the following buttons on the front panel Y Y gt Y gt gt gt The ENTER NUMBER screen appears 4 Press the Me or button several times to select the first digit in the dial backup telephone number 5 Press the gt button to go to the next digit in the number Note To backspace or to cancel an entry press gt several times 6 The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The DIAL BACK UP STORED screen appears 7 Press the Enter bu
52. ling number locations 0 3 become available Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 35 Chapter 6 Callback Security Front Panel Method 1 Turn on the modem 2 Starting at the STATUS screen press the following buttons on the front panel to turn callback security on and off To turn on callback security press YX Y gt Y Y gt gt to display the CALLBACK ON option and then press the Enter button to select the option When remote callback security is turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DS y dialing command are replaced by callback dialing number locations 1 30 To turn off callback security press YX Y gt Y Y gt gt gt to display the CALLBACK OFF option and then press the Enter button to select the option Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dialing number locations 0 3 become available Assigning Callback Passwords AT Command Method 1 Open a terminal program such as HyperTerminal 2 To store a callback password for the first callback memory location type AT CBP01 Xxxxxxxxxx where xxxxxxxxxx is the first password and press ENTER The password must be six to ten characters in length 3 To store a callback password for the second callback memory location type AT CBPO
53. m s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed behind a corporate phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 43 Chapter 7 Troubleshooting If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line lf you must dial 9 to get an outside
54. ment is hearing aid compatible 11 Manufacturing Information Manufacturer Multi Tech Systems Inc Trade Name MultiModemll Model Number MT5600BA FCC Registration No AU7USA 33378 M5 E Ringer Equivalence No 0 1A Modular Jack USOC Service Center in USA RJ11C or RJ11W single line Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 763 785 9874 Fax Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 47 Appendix A Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information e Date and time the message is sent Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Canadian Limitations Notice N
55. ment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 8 For correct operation total of the RNs of all devices connected to a single line at any time should not exceed 5 South African Notice This modem must be used in conjunction with an approved surge protection device Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 50 Appendix B Technical Specifications Appendix B Technical Specifications Your MultiModemll modem meets the following specifications Trade Name Model Number Server to Client Data Rates Client to Client Data Rates Fax Data Rates Data Format Commands Command Buffer Modem Compatibility Fax Compatibility Error Correction Data Compression Speed Conversion Mode of Operation Flow Control Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Interface Connectors Cables MultiModemll MTS600BA V 92 MT5600 V 90 MT 5600BL 56K or V 92 speeds when accessing a 56K or V 92 server actual soeed depends on server capabilities and line conditions 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 14400 12000 9600 7200 4800 2400 300 bps Serial binary synchronous and asynchronous AT V 25bis TIA EIA TR 29 Class 2 60 characters ITU T V 90 v 92 56K ITU T V 34 enhanced V 34 V 32terbo V 32bis V 32 V 25bis V 22bis
56. modem The default setting of your modem is to connect using either the 56K or the V 90 protocol depending on which one the ISP modem is using If your ISP uses the X2 protocol the maximum speed you will be able to connect at is 33 600 bps Check with your ISP to see which protocols it supports and check the Multi Tech Web site for the latest developments in V 92 Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Data Is Being Lost lf you are using data compression and a high speed serial port set the serial port baud rate to four times the data rate Your UART might not be reliable at serial port soeeds over 9600 bps or 19 200 bps Turn off data compression reset your serial port speed to a lower rate or replace your serial port with a faster one Make sure the flow control method you selected in software matches the method selected in the modem If you are using the modem with a Macintosh you might have the wrong cable for hardware flow control Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable Multi Tech Systems Inc MT5600BA BL Series User Guide SO000276E 45 Chapter 7 Troubleshooting There Are Garbage Characters on the Monitor Your computer a
57. ms are typical of problems you might encounter e None of the LEDs light when the modem is on e The modem does not respond to commands e The modem cannot connect when dialing e The modem disconnects while online e The modem cannot connect when answering e File transfer is slower than it should be e Data is being lost e There are garbage characters on the monitor e The modem doesn t work with Caller ID e Fax and data software can t run at the same time If you experience problems please check the following possibilities before calling Technical Support see Appendix C None of the Indicators Light When you turn on the modem the LED indicators on the front panel should flash briefly as the modem runs a self test and the liquid crystal display LCD should light If the LEDs and LCD remain off the modem is probably not receiving power e Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip e If the modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on e Make sure the transformer module is firmly connected to the modem and to the wall outlet or power strip e __ If the power strip is on and the modem switch is on try moving the transformer module to another outlet on the power strip e Test that the outlet is live by plugging another device such as a lamp into it e The modem or transformer m
58. nd characters normally found on a touch tone keypad Passwords can be up to 10 characters long Callback phone numbers are associated with callback passwords by being assigned to the same callback memory location For example if you assign the password APRICOT to memory location 16 and ina separate operation also assign phone number 6127853000 to memory location 16 the modem calls phone number 6127853000 when it receives the password APRICOT Because there is no way to examine the passwords and phone numbers stored in the modem it is important to write them down as you enter them A form that you can print out for this purpose is provided on the last page of this chapter Setup Procedures Turning Callback Security On and Off Note Autoanswer must be enabled S0 1 or SO 2 for callback security to work AT Command Method 1 Open a terminal program such as HyperTerminal 2 In the terminal window type one of the following commands e To turn on callback security type AT DB1 and press Enter With remote callback security turned on each caller is asked to enter a password then is disconnected and called back by the modem Also dialing number locations 0 3 for use with the DS y dialing command are replaced by callback dialing number locations 1 30 e To turn off callback security type AT DBO and press Enter Callers no longer need a password to connect to the modem the modem is unable to call them back and stored dia
59. nd the remote computer might be set to different word lengths stop bits or parities If you have connected at 8 N 1 try changing to 7 E 1 or vice versa using your communication software You might be experiencing line noise Enable error correction if it is disabled or hang up and call again you might get a better connection the second time At speeds above 2400 bps the remote modem might not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the amp V1 command to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptable The Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off SO 0 or if the modem is set to answer after only one ring SO 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring SO 2 Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at the Same Time Communication devices can be accessed by only one application at a time Under DOS or Windows 3 1x you can run either your fax software or your datacomm so
60. ne data mode You can now break the connection in the normal way Note The dialing command is not allowed in remote configuration mode Setup Multi Tech modems are shipped with a default setup password MULTITECH Because anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Remote Configuration Password The remote configuration password can be changed only from the front panel of the modem 1 Turn on the modem 2 Starting at the STATUS screen press Y VW VY gt gt V gt to access the ENTER PASSWORD screen Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 33 Chapter 5 Remote Configuration 3 To change the password press Ne or v to select the first character of the password and then press gt to go to the next character Repeat until you have entered the entire password 4 To cancel the new password press gt until the password is erased To save the new password press the Enter button The next time you remotely configure the modem you must use the new password Changing the Remote Escape Character To improve security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register S73 The factory default is 42 which is the ASCII code for the asterisk character Setting S73 to O ze
61. nfiguration Options Trunk Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem and to change the password When entering the password use the Pe and buttons to scroll through the alphabet To go to the next character position press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs Diagnostic Options Trunk Use the Diagnostic Options Trunk to run loopback tests on the modem When a test is in progress the TM indicator lights Limb Branches Twigs Note Digital Loopback and Remote Digital Loopback tests must be performed using AT Commands The LCD option to run these tests has been temporarily removed Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 20 Chapter 3 Using the Front Panel Phone Number Memory Options Trunk The MultiModemll can store up to four telephone numbers for speed dialing Use the Phone Number Memory Options Trunk to store list and dial these numbers When entering a number use the N and Y buttons to scroll through the available digits and dialing commands To go to the next position press the gt button To backspace or to exit press the gt button several times Limb Branches Twigs Caller ID Options Trunk Use the Caller ID Options Trunk to enable or disable Caller ID operation Limb Branches Twigs Note See the overview drawing for setting country or region codes Mul
62. nflicting device is on and change it instead If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation Windows NT 4 0 To look for address or IRQ conflicts click Start Programs Administrative Tools Common and Windows NT Diagnostics In the Windows NT Diagnostics dialog box click the Resources tab to see which input output ranges and interrupt requests are in use If you need to open your computer to change switches or jumpers on the conflicting device refer to the device s documentation The serial port might be defective If you have another serial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away call Technical Support for assistance see Appendix D The Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection Possibilities include lack of a physical connection to the telephone line a wrong dial tone a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled include V1X4 in the mode
63. nt If B5 is the one you want press Enter if it s not the one you want arrow across until you see the code you desire See the list of Region Codes on the back of Diagnostics this card 4 When you reach the region code you want press Enter After pressing Enter you will see the message Remote Config nels Option Set 5 After setting the region profile you can re power the Caller ID modem or use the arrows to move back and up the menu tree to return to the Status LCD Using the Global Wizard The Global Wizard configuration utility is recommended for computers running in Windows The Wizard can configure your modem for a specific country or region with just a few mouse clicks 1 Insert the MultiModemll CD into the CD ROM drive The Autorun dialog box appears 2 Click Initial Setup and Country or Region Selection The Global Wizard dialog box appears Click Next 3 The Global Wizard searches for your modem and identifies it Click Next after your modem is identified 4 Select the country or region in which the modem will be used Click Next 5 Review your choice If it is correct click Next to configure the modem 6 When the Global Wizard announces that the parameters have been set click Finish to exit Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 10 Chapter 2 Installation Using AT Commands If you are comfortable using AT commands you can use them to configure your modem You m
64. ntrol hardware flow control or software flow control Same as the amp E3 amp E4 and amp E5 commands DIALING OPTIONS The following screens are used to configure dialing options or to dial manually TONE PULSE Use the gt and Enter buttons to select between DTMF tone dialing and pulse dialing Same as the T and P com mands BLIND SMART DIAL OPTIONS Use the gt and Enter buttons to select blind dialing in which the modem sends the OK CON NECT RING NO CARRIER ERROR and NO ANSWER mes sages to the computer and does not look for a dial tone or busy signal or smart dialing in which the modem sends all messages to the computer including NO DIALTONE and BUSY Same as the X0 and X4 commands DIAL NUMBER Use the front panel buttons to enter a phone number and dial it To scroll through a list of digits and charac ters press the Ne and buttons To go to the next position press the gt button To back up or to exit without dialing press the gt button several times To dial the number press the Enter button Same as the D command DTR DIALING Use the gt and Enter buttons to enable or dis able DTR dialing DTR dialing is popular in synchronous applica tions In DTR dialing the modem automatically dials the number stored in memory location 0 when it detects a high DTR Data Terminal Ready signal on the RS 232 interface The DTR signal must remain high for the duration of the call To store the DTR dialing number u
65. o move from a trunk onto its first limb and the Ve and WY buttons to move between limbs on the trunk Branches are subdivisions of limbs Use the gt button to move from a limb onto its first branch and the Ne and v buttons to move between branches on the limb Twigs are status screens and options that are accessible only from branches Use the gt button to move from a branch to its first status screen or option then press the Ne and buttons to move between options and press the Enter button to select an option Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 13 Menu Overview Trunks Status Basic Options lt gt Advanced oes gt Remote Commit 1G lt gt V Diagnostics lt Pizgnostic le Analog Loopback Imittate AL E a Phone Number Memory lt gt Caller ITD Limbs Status Idle Branches automatic selection Status Online gt V Online Options lt gt Dialing praons gt Remote Config Password gt V Dragnost Le Options lt gt Phone Number Mem Ops lt gt Phone Number Mem Ops lt gt Region Setting CPEOMS gt Line Type OptLong gt Erco qu xtata Clean In Optiong gt DIR Oprions lt gt gt Carrier Detect gt Opt LONS Enable Disa ole Rp Cp lt gt lt q _ Current Settings y amp E1 gt Ch
66. odule may be defective If you have another Multi Tech modem try swapping modems If the problem goes away the first modem or transformer module may be defective Call Technical Support for assistance CAUTION Do not under any circumstances replace the transformer module with one designed for another product doing so can damage the modem and void your warranty Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 41 Chapter 7 Troubleshooting The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on See None of the Indicators Light Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communication program then type AT and press Enter If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software Try resetting your modem by turning it off and on If you are using DOS or Windows 3 1 communication software make sure the initialization string includes amp F as the first command to cancel any leftover command that could affect the modem s operation If you don t get an OK the problem may still be in the communication software Make sure you have done whatever is necessary in your
67. ote Digital Loopback tests must be performed using AT Commands The LCD option to run these tests has been temporarily removed Phone Number Memory Options Use the following screens to list enter and dial stored phone numbers Up to four phone numbers can be stored The number in memory location 0 is used for DTR dialing if DTR dialing is enabled Note Only 16 characters can be displayed at a time To display characters 17 30 press the W button To go to the previous screen press the button To go to the next screen press the gt button LIST PHONE NUMBERS Press the gt button several times to display the phone number stored in each memory location ENTER PHONE NUMBERS Use to store up to four phone num bers in memory locations 0 3 Each number can have up to 30 characters To scroll through a list of digits and characters press the Ne and Y buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the number press the Enter button Same as the amp Z commands DIAL STORED NUMBERS Press the gt and Enter buttons to dial a stored phone number Same as the DS commands Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E of Chapter 3 Using the Front Panel Caller ID Options Press the gt and Enter buttons to enable formatted FCID or unformatted UCID Caller ID or to disable Caller ID altogether Sam
68. other end to a leased line wall jack or terminals MT5600BL Plug one end of a two wire phone cable into the modem s LEASED jack connect the other end to a leased line wall jack or terminals Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Chapter 2 Installation Connect the Four Wire Leased Line MT5600BL Only Plug one end of a four wire phone cable into the modem s LEASED jack connect the other end to a four wire leased line wall jack or terminals Modems with a leased line jack support the dial backup feature For dial backup operation plug one end of your dialup modular phone cable into the modem s LINE jack and the other end into a PSTN wall jack Plug one end of a two wire or four wire phone cable into the modem s LEASED jack and connect the other end to a leased line wall jack or terminals Modems with a leased line jack support the dial backup feature For dial backup operation plug one end of your dialup modular phone cable into the modem s LINE jack and the other end into a PSTN wall jack Connect the Phone to the Modem Optional For voice only calls plug a telephone into the modem s PHONE jack Connect the Modem to the AC Power Outlet Plug the power transformer into an AC power outlet or power strip Plug the power transformer s cable into the POWER jack on the modem Note Use only the power transformer supplied with the modem Use of any other transformer voids the warranty and c
69. otice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal
70. ows NT 1 Se OF E p Make sure your modem is connected properly and then turn on your computer Windows should detect your new modem and open the Install New Modem wizard Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer or the serial cable may be faulty See None of the LEDs Light When the Modem Is Turned On and The Modem Does Not Respond to Commands in the Troubleshooting chapter of the User Guide In the Install New Modem wizard select Don t detect my modem I will select it from a list and then click Next A dialog box with a list of manufacturers and a list of modem models appears Insert the MultiModemll system CD into your CD ROM drive and then click Have Disk In the Install from Disk dialog box select the drive that the CD is in and then click OK A list of modems appears Select your modem and click Next Select the port that the modem is connected to and then click Next Windows installs and configures the modem Click Finish to exit Removing an Old Modem Driver When your new modem replaces another modem the old modem driver remains in Windows and the old modem driver is still selected in HyperTerminal and other Windows applications Though you can change the application connection descriptions one at a time it is easier to force Windows applications to use the new modem by removing the old modem driver from Windows 1
71. ox a description of the problem a return shipping address must have street address not P O Box a telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to http Awww multitech com documents warranties Extended two year overnight replacement agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at http www multitech com PROGRAMS orc for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or e mail tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 785 3500 or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis International Customers outside U S A and Canada Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product http www mul
72. r or not the modem is ready to transmit data CTS high indicates to the DTE that signals presented on TD will be transmitted to the telephone line CTS low indicates to the DTE that it should not transfer data across the interface on TD DSR 6 Out Data Set Ready DSR indicates modem status to the DTE DSR low indicates that the DTE is to disregard all signals appearing on the interchange circuits except Ring Indicator RI It reflects the status of the local data set and does not indicate an actual link with any remote data equipment GND 7 GND Ground CFLO 8 CD Carrier Detect The modem uses the CD line to signal to the DTE that a carrier has been detected 12V 9 A positive voltage output from the modem used for tests or for strapping signals high if needed 10 NC 11 NC 12 NC 13 NC 14 NC TCLK 15 TC Transmit Clock Output from modem used in synchronous mode 16 NC RCLK 17 RC Receive Clock Output from modem used in synchronous mode V54 2 18 AL Analog Loop Input to modem to enable analog loop test 19 NC DTR 20 DTR Data Terminal Ready Input to modem from DTE to control answering and disconnection of modem Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 62 Appendix F Pin Descriptions Label Pin Jl Otype Signal name description RDL 21 RDL Remote Digital Loop Input to modem to enable RDL test RI 22 Ring Indicator RI output high indicates the presence of a ring signal on the telephone line 23 NC XCLK
73. ro disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS13 n where nis the ASCII code for the new remote configuration escape character and then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO lt CRs to exit remote configuration Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 34 Chapter 6 Callback Security Chapter 6 Callback Security This chapter describes how to use callback security with your modem Callback security protects your network from unauthorized access and helps control long distance costs When callback security is enabled all callers are requested to enter a password If the password is invalid the caller can try twice more before the modem hangs up If the password is valid the modem hangs up and returns the call by dialing the phone number associated with the password It is possible to implement password protection without callback by storing a hyphen before the callback phone number The caller must then append a hyphen to his password to establish the direct connection The modem can store up to 30 callback phone numbers and 30 callback passwords Phone numbers can be up to 30 characters long and can contain the pause and wait W characters in addition to the digits a
74. s Press the Ne or Y button several times to select the first character If a direct connection without hangup and callback is desired the first character in the dialing string should be a hyphen Press the gt button to go to the next character in the dialing string Note To backspace or to cancel an entry press gt several times The number can be up to 30 characters in length Repeat steps 4 and 5 until the number is entered and then press the Enter button to store it The NUMBER STORED screen should appear Press the Enter button again to go to the CALLBACK NUMBER screen Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 37 Chapter 6 Callback Security 8 Press gt gt to go to the ENTER NUMBER 2 screen 9 Repeat steps 3 7 to enter the next number 10 Repeat as many times as necessary up to memory location 30 until all numbers have been entered Warning There is no way to review an entry to confirm that it has been entered correctly If you attempt to look at a number entry by pressing the Enter button for an ENTER NUMBER n screen it is possible for you to accidentally erase the entry Calling Procedure Use the following procedure to call a modem that has callback security enabled Note Autoanswer must be enabled on the calling modem S0 1 or SO 2 1 Using a data communication program such as HyperTerminal dial the number of the callback modem 2 When the connect
75. s e Can autodial redial pulse rotary and touch tone dial e Detects dial tones and busy signals for reliable call progress detection e Compatible with the standard AT command set used by most communication programs e Supports Plug and Play PnP e Can be flash upgraded Fax e Supports V 17 Class 1 and Group 3 fax standards V 92 support Class 2 also allowing it to communicate with other fax modems as well as with fax machines Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 5 Chapter 1 Description and Features Safety Warnings Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Use this product only with UL and CUL listed computers To reduce the risk of fire use only 26 AWG or larger telephone wiring Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak Chapter 2 Installation Chapter 2 Installation Step 1 Connect the Modem to Your System Turn off your computer Placing the modem in a convenient location connect it to
76. se the amp Z0 command or the ENTER PHONE 0 menu option Note Plug and Play does not function if DTR dialing is enabled DTR is used during Plug and Play and DTR dialing interferes with it Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 23 Chapter 3 Using the Front Panel COMMAND MODE OPTIONS The following screens are used to configure result code responses ENABLE DISABLE RESPONSE Use the gt and Enter buttons to enable or disable the sending of result codes to the computer Same as the Q0 and Q1 commands VERBOSE TERSE RESPONSE Use the gt and Enter buttons to select verbose or terse result codes Same as the VO and V7 commands ENABLE DISABLE CMD MODE Use the gt and Enter buttons to enable or disable the modem s ability to accept AT commands SYNC ASYNC OPTIONS Use the gt and Enter buttons to select the method of data transmission ASYNC NORM Normal asynchronous transmission using the AT command set ASYNC V 25bis Asynchronous transmission using the V 25bis command set SYNC NORM Normal synchronous transmission using any command set V 25bis HDLC NRZ V 25bis synchronous transmission using NRZ encoding V 25bis HDLC NRZI V 25bis synchronous transmission using NRZI encoding V 25bis BISYNC V 25bis bisynchronous transmission RESET FACTORY DEFAULTS Use the gt and Enter buttons to reset Profile 0 and the modem s active configuration to the factory defaults
77. seccetrer akaa ENEA E NNE Ti AE Daa 56 ree E E E E A E E E E E A 56 Appendix D Upgrading the Firmware sete osc cece ccccctancnerandees aa saceedlenleiabicentelenues 57 MT 91610 e UOI oeiee nE TE a a ea 57 Upgrade OVervioW sicssccrrenor denisa esar A Nii E E TE I EE EAREN E iien iEn 57 Step 1 Identify the Modem Firmware cccssccccseeeceeeeceseeceeeeeneueeeseseesaaees 57 Step 2 Identify the Current Firmware Version cccsscccsseecceeeeceeecseeeeseuees 58 Step 3 Download the Upgrade File cccccccccsececeeeeceeeceeeeceeeceeeesaeeeeeeesaneess 58 Step 4 Extract the Upgrade Files scscccccccceuarsesvecasnsacver seeceduetoescacentetteseecsesuaxcouees 58 Step 5 Clear Your Stored ParamenterS cccccccceeecceeeeseeeceeeeseeeeeeeeseeeeseeees 59 Step 6 Upgrade the Modem s Firmware cccccccceseccceeeecseeecseeeeceeeesaeeesaaees 59 Step 7 Restore Your Parameters 0c 2c20cc ccecceeceseceeecnvsenctececcetscdeeccesccsserenssds 59 Appendix E Installing a Modem Under LinuX ccccccseceeeeeeeeceeeceeeeeeeeeesaeess 60 AKEE Sa a PAEA sete A E I P EE E E E E A AA E sence 60 Standard Linux Serial Port Definitions jccdencetessadeciencncesactcssdatateccsqsseerstecetssdenceusuan 60 lac E e p ener NN N EAE E EA N A P E E A NE EAE 60 o A E EE E I OAE E A A AE EEE E 60 Appendix F Pin Descriptions seccecescesdenctcnteenseccdancencesantinc denepeswnctesanecedeenceevieedecel c
78. seeeeseees 21 Rs Ne aenneren sar re TEES 21 Menu MONT sinatsettscatenacanehhasecaniese E E E 22 EE E OA A E T A os E A E A E AE E A ca ae E E A 22 BN serrer eE ei ns tua so tase i E eerie 23 Advanced HONS sorsien on a E a 25 Remote Configuration Options cccccsccccssceceeceeceeeecceeeesseeeensueesseeeesaaess 27 Diano cie ODONIS gicasiisa reep ean ree EEE EEAS 27 Phone Number Memory Options cccccsececceseecseseccseeeceeeeensueesseeeseaees 27 NS recess escape tsa eeacancemeutnaetcvsns E 28 Chapter 4 Leased Line Operation cccccccccsececeeeceeeeceeeceeeceeeeeeueceaeesueeseeesaneess 29 TWONG eUD me enn eke nen Me eee nee Bet Re E 29 Fa antares Sasso a a n i ne i ibai 30 Dial Backup and Leased Line Restoral cccccscccseceeeeeeeecseceeeceeeseeeseseseeeeas 31 Dial Backup and Leased Line Restoral Setup ccccccceeeceeeeeeeeeeeeeseeeneeees 31 Chapter 5 Remote Configuration ccsivevainenvsvaveeesnnsedannvnbantivanbvesteidencdeysucdniencsaveainnand dee 33 Basie FO OS a cate ct nacaceuraeenncsees eiea eR 33 E 1 d TEIE AA EEA E A sats EAEE T N A A T aegis cue A A T 33 Changing the Remote Configuration PASSWOI ccccseceesseeeeeeeeeeeeeesneeesaaees 33 Changing the Remote Escape Character cccccseeecseeecceseeceeeeeseueesseeesaaees 34 Chapter 6 Callback Security lt cswcacoscsarexsactantessxentcaisieesaesnktsiedessnieeisdicssaaneenbannciaamntnene 35 BO a aT gt
79. t Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The following procedures use the most commonly installed components of Red Hat 6 2 More information can be found in your Linux OS owner s manual Using the Terminal Program Minicom to Verify Operation 1 At the command prompt type minicom s and press Enter 2 Select Serial port setup and press Enter 3 From Serial port setup use the A key to access Serial Device and then press Enter 4 Press Esc 5 You are now in the Minicom terminal Type AT and press Enter The screen should display OK to verify the operation Alternately dial a phone number to verify line operation To leave Minicom press CTRL A and then press Z On the help menu press X to exit Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 60 Appendix E Installing a Modem Under Linux Using the Modem to Call the Internet Linux allows different graphic user interfaces GUI In the following steps we ll use the Gnome Desktop GUI and assume that the Internet Service Provider ISP you are calling assigns you the Domain Name Service DNS and Internet Protocol IP addresses For more information on DNS or IP see the Linux OS owner s manual or contact your ISP 1 eo Lo oS W N On the Task Bar at the bottom of the screen select the Gnome Footprint Select Internet from the menu Select Dialup Configuration Tool
80. tal loopback test 27 loopback tests 20 27 28 lost data 45 Macintosh cable pinouts 64 menu system 13 28 MNP 5 data compression 45 modem driver installation 9 modem reset menu option 16 Monitor Options menu 26 28 Multi Tech Internet sites 56 P phone connection 7 phone number memory options 21 27 28 Phone Number Memory Options Trunk 21 pin descriptions 62 64 protocols 45 R registering your product 54 regulatory compliance 47 50 remote configuration 33 34 escape character 34 menu options 20 27 remote digital loopback test 27 removing a modem from Windows 9 reset menu option 16 resetting the modem 16 24 restore timer 31 result codes 24 43 RS 232 interface cable pinouts 63 connection 7 menu options 18 25 S S registers menu options 26 28 S00 28 S13 34 S515 31 32 olf 25 31 32 safety 6 serial cable 42 serial port 42 43 45 Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 65 servicing your modem 47 Set Country Code Using AT Commands 11 Set Country Code Using Global Wizard 11 Set Country Code Using LCDs 10 solving problems 41 46 specifications technical 51 52 Status Trunk 15 Store Callback Number command 39 Store Callback Password command 39 Sync Async Mode command 45 sync async modes 16 24 technical specifications 51 52 telephone connecting a 7 connection 7 line 43 number dialing 27 number listing 27 number storing 27 terminal mode
81. tems Inc MT5600BA BL Series User Guide S000276E 19 Chapter 3 Using the Front Panel Basic Options Trunk Use the Basic Options Trunk to configure the modem s basic operating conditions When entering a number use the Pe and Y buttons to scroll through a list of digits and characters To go to the next position press the gt button To back up or to exit without dialing press the gt button several times Limbs Branches Twigs Continued on next page Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 19 Chapter 3 Using the Front Panel Basic Options Trunk continued Limbs Branches Twigs Continued from previous page Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Chapter 3 Using the Front Panel Advanced Options Trunk Use the Advanced Options Trunk to configure RS 232 dial backup and callback security options When entering a number or password use the Pe and Y buttons to select a character or digit To go to the next position press the gt button To backspace or to exit press the gt button several times Limbs Branches Twigs Continued on next page Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 18 Chapter 3 Using the Front Panel Advanced Options Trunk continued Limbs Branches Twigs Continued from previous page Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E Chapter 3 Using the Front Panel Remote Co
82. ti Tech Systems Inc MT5600BA BL Series User Guide S000276E al Chapter 3 Using the Front Panel Menu Options This section describes important LCD screens and options Many but by no means all of the options have AT command equivalents Status Status screens display the current status of the modem Though limb changes are automatic certain options can be selected by pressing the gt button STATUS IDLE The modem is ready but inactive This screen appears when the modem is first turned on and is the starting point for accessing all other screens Three options are available from this screen by pressing the gt button m MANUAL ORIG Places the modem in originate mode for the time specified by register S7 Use this option to connect to a remote modem by manually dialing the number on a phone connected to the local modem When the remote modem answers press the Enter button to establish a connection with the remote modem You can also use this option to temporarily place the modem in originate mode for back to back testing MANUAL ANSWER Places the modem in answer mode for the time specified by register S7 You can use this option to temporarily place the modem in answer mode for back to back testing BUSY OUT MODEM Takes the modem out of service by putting it into an off hook state so that a calling modem receives a busy signal MODEM BUSIED OUT Shows that the modem is busied out To return t
83. time interval can be set from 10 to 255 min utes in one minute increments A value of O disables dial back up Same as the S15 command DIALBACKUP TIME S17 Use to set how long the modem waits after a leased line failure before it attempts a dial backup connection The timer can be set from 1 to 255 minutes in one minute increments Same as the S77 command Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 25 Chapter 3 Using the Front Panel CALLBACK SECURITY Use the gt and Enter buttons to turn callback security on or off Same as the DBO and DB1 commands For more information about call back security see Chapter 6 Callback Security PASSWORD SETUP Use to enter callback security passwords in memory locations 1 30 Each password must be six to ten characters in length To scroll through a list of digits and charac ters press the Ne and buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the password press the Enter button Same as the CBP command CALLBACK NUMBER Use to enter callback security phone numbers in memory locations 1 30 Each number can be up to 30 characters long Same as the CBN command Note Only 16 characters can be displayed at a time To see characters 17 30 press the button To go to the previous screen press the button To go to the next screen press the gt button
84. titech com COMPANY offices DEFAULT ASP In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any international shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units will be shipped freight collect unless other arrangements are made in advance International Distributors Procedures for international distributors of Multi Tech products are on the Distributor Web site at http www multitech com PARTNERS login Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 24
85. tton again to go to the DIAL BACKUP NUMBER screen Note Steps 8 through 15 are optional Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 31 Chapter 4 Leased Line Operation 8 To change the default restore time press WY to go to the TIME TO RESTORE S15 screen then press gt gt The ENTER TIME IN MINUTES screen ap pears 9 Press the Ne or button several times to select the first digit in the number 10 Press the gt button to go to the next digit in the number 11 Repeat steps 9 and 10 until you have entered a value between 10 and 255 or O to disable dial backup and then press the Enter button to store it The TIME STORED screen appears 12 Press the Enter button to return to the TIME TO RESTORE S15 screen 13 To change the default dial backup time press VY to go to the DIAL BACKUP TIME S17 screen then press gt gt The ENTER TIME IN MINUTES screen appears 14 Repeat steps 9 and 10 until you have entered a value between 0 and 255 and then press the Enter button to store it The TIME STORED screen appears 15 Press the Enter button again to return to the DIAL BACKUP TIME S17 screen 16 Dial backup and leased line restoral setup is complete Note Registers S15 and S17 can also be changed using the Sr n AT command See the AT Command Reference Guide on the CD that was shipped with your modem Note The dial backup number can be displayed only 16 characters at a
86. ur Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have a street address not P O Box your telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to http Awww multitech com documents warranties Extended two year overnight replacement service agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our Web site at http www multitech com programs orc for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Multi Tech Systems Inc MT5600BA BL Series User
87. ust enter these commands in your communication program s terminal window You can use a communication program such as PhoneTools See Step 4 below How to Change the Country Region Code 1 View the list of available country region codes to find your country region code by executing the command AT GCl lt CR gt Note A list of country region codes is also available on the Multi Tech Web site at http Awww multitech com PRODUCTS Categories Modems global configuration asp chart 2 Setand save the code by executing the following command AT GCl nn lt CR gt where nn is the country region code 3 OK displays 4 The code then displays How to Verify the Code 1 Type AT GCI lt CR gt or you can use this command ATI5 lt CR gt Example 1 Type AT GCI B5 lt CRs to set B5 as your country region code 2 Type AT GCI lt CR gt or ATI5 lt CR gt to verify that B5 was set B5 indicates the configuration is set for any B5 country such as Canada and the United States Step 4 Install PhoneTools Note PhoneTools may or may not be included on the MultiModemll CD according to your company s preference Data communications software gives you access to commands that govern how the modem operates that is how the modem handles incoming and outgoing data streams etc MultiTech includes a data communications software package PhoneTools on the product CD shipped with your modem In general the modem will work with most data commun
88. utoanswer To enable autoanswer change DTR Control to amp DO and make sure amp Q0 amp Q1 amp Q5 or amp Q6 is also set For more information see the amp D command in the AT Command Reference Guide on the CD shipped with your modem For information on changing the modem s default configuration see Step 3 Install and Configure Your Software in Chapter 2 Autoanswer might be disabled Turn on autoanswer in your datacomm program or send the command ATSO 1 ATS0 2 if you have Caller ID service to your modem in terminal mode File Transfer Is Slower Than It Should Be You might have an older UART For best throughput install a 16550AFN UART or a Multi Tech ISI serial port card lf you are running under Windows 3 1 and have a 16550AFN UART you must replace the Windows serial driver COMM DRYV to take full advantage of the UART s speed If you are using a slow transfer protocol such as Xmodem try Zmodem or Ymoden G instead Is your line noisy If there is static on your line the modem has to resend many blocks of data to insure accuracy You must have a clean line for maximum speed Are you downloading a compressed file with MNP 5 hardware compression enabled Since hardware data compression cannot compress a file already compressed by an archiving program the transfer can be marginally slower with data compression enabled than with it disabled Does your Internet service provider ISP use the same 56K protocol as your
89. wnload the Upgrade File 1 Ifyou are not already at the MultiModemll Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Download the upgrade file for your modem by clicking its name and save the file in a temporary folder on your hard disk 3 Inthe same section of the Web page click the Flash Wizard utility for your operating system to download it and save it in the same folder Step 4 Extract the Upgrade Files 1 Install the Flash Wizard utility by double clicking the file name in Windows Explorer 2 Extract the upgrade files by double clicking the file name The extracted files include a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade HEX file into the Flash Wizard folder which in a default installation is at C Program Files MultiTech Systems Flash Wizard Multi Tech Systems Inc MT5600BA BL Series User Guide S000276E 58 Appendix D Upgrading the Firmware Step 5 Clear Your Stored Paramenters Before you flash your modem you should record the parameters that are currently stored in it so you can reprogram it after flashing After you have recorded them send the AT amp F command to the the modem to clear the stored parameters 1 Run your favorite terminal program If you are using Windows 95 Windows 98 Windows NT or Windows 2000 you can use HyperTerminal 2 In the program s terminal window type AT amp V
90. ystems Inc MT5600BA BL Series User Guide S000276E 26 Chapter 3 Using the Front Panel Remote Configuration Options The following screens are used to configure remote configuration options For more information about remote configuration see Chapter 5 Remote Configuration ENABLE DISABLE R C Use the gt and Enter buttons to turn remoteconfiguration on or off REMOTE CONFIG PASSWORD Use to enter the remote con figuration password To scroll through a list of digits and charac ters press the Ne and Y buttons To go to the next position press the gt button To back up or to exit without saving press the gt button several times To save the password press the Enter button yee Options Use the following screens to turn loopback tests on and off ANALOG LOOPBACK Press the gt and Enter buttons to start the analog loopback test The TEST IN PROGRESS screen appears To stop the test press the gt and Enter buttons again DIGITAL LOOPBACK Press the gt and Enter buttons to start the local digital loopback test The TEST IN PROGRESS screen appears To stop the test press the gt and Enter but tons again Same as the amp 73 command REMOTE DIGITAL LOOPBACK Press the gt and Enter but tons to start the remote digital loopback test The TEST IN PROGRESS screen appears To stop the test press the gt and Enter buttons again Same as the amp 76 command Note Digital Loopback and Rem

Multi-Tech Systems MT5600BA-V.92 User's Manual

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