Monarch 9800 User's Manual
Contents
1. Fuse Box Fuse 3 Remove the old fuse and insert a new one as shown 4 Slide the fuse box back into the printer 5 8 Care and Maintenance TROUBLESHOOTING 6 This chapter provides information about printing a test label solutions to minor printing problems explanations of error messages you may receive while using the printer alist of common error messages and their solutions Printing a Test Label Press Feed and Pause simultaneously Hold for one second and release Labels similar to these print ONAR RR MODEL M9840 S W VERSION6 o 0 0 0 TOTAL INCHES 0002407 ODEL M9840 awi VEFA 0 0 0 0 n 2 1 0 0 HL PERY UIE E CONTRAST POT PH RESISTANCE BAD DOTS 000 MEMORY 1024KR 256KN zzz mnmpppz OF i DIPSW 0000000000000000 The first label shows the printer s configuration by packet A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings The test label also shows an inch count for the high energy ribbon If test labels do not print press Feed and try again Troubleshooting 6 1 Troubleshooting This section helps you correct some problems that may occur Problem Error message appears during startup Action Turn off the printer wait fifteen seconds and then turn on the printer Call Technica2. Communication Failures Errors 409 to 413 usually indicate a communication failure These errors happen when the host and the printer cannot communicate Ask your System Administrator for help Error 409 410 Description Action Printer memory is full Parity mismatch Troubleshooting 6 9 411 412 413 414 427 428 429 430 433 497 499 Framing error baud rate mismatch Flow control mismatch Receive buffer is full Check flow control settings Internal keyboard buffer is full or you need a new keypad Format name must be 1 to 8 characters inside quotes or a printer assigned name Batch name is invalid or graphic not found A field number appears more than once in a format The format uses a graphic file that cannot be found The batch references a field number that does not exist in the format Error occurred during the parallel port loop back test Error occurred during the serial port loop back test Data Formatting Errors Errors 571 to 618 are data formatting errors This type of error happens when a field prints incorrectly Your System Administrator can correct the format batch or graphic packet and send the print job again For errors 571 to 614 the printer will still print but the data may be incomplete missing or wrong Error 571 572 6 10 Troubleshooting Description Action UPC or EAN bar code data length in the batch doesn t fit the format Batch data do
3. Resend the format so these changes take effect You cannot change the settings if the printer is paused while printing a batch Change the settings after the batch is done printing Review the following definitions for the different print position adjustments Printing 4 3 4 4 Printing Supply Position Adjusts the machine to print at the vertical 0 0 point on the supply Increase the supply position to move print up decrease to move print down on the label The range is 300 to 300 dots The supply position adjustment should only be made on inital printer setup For format adjustments change the print position Print Position Margin Position Cut Position Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down The range is 99 to 99 dots Adjusts where data prints horizontally on the supply Increase the margin position to move print to the right decrease to move print to the left The range is 99 to 99 dots Adjusts where the tag is cut The printer adjusts the cut position according to the black marks on the supply You may need to adjust the cut position up or down for aperture supplies Increase the cut position to move the cut up decrease to move the cut down The range is 300 to 300 dots Printing the Euro Dollar Symbol You can print the Euro Dollar symbol online by using 192 ASCII code in the data stream You
4. Thermal Transfer standard supplies that require a ribbon for printing High Energy scratch chemical and temperature resistant supplies that require a ribbon able to withstand high temperatures See Using a High Energy Ribbon in Chapter 3 for more information If you are using thermal direct supplies do not load a ribbon If you switch from black mark to die cut supplies make sure the DIP switches are set correctly The System Administrator can also send the supply setup packet to change the supply type Refer to the Packet Reference Manual for more information about sending the supply setup packet Loading Supplies 2 1 Loading Labels or Tags Make sure the printer is configured for the correct supply type 1 Open the cover 2 Unlock the printhead by turning the retaining latch Ne 3 Lift printhead assembly using the printhead tab until the assembly locks into place Deflector Tab 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top Do not pick up the printer by the supply holder 2 2 Loading Supplies 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely Supply Holder Guides If you are using fan fold supplies place the supply stack behind the printer label side facing up 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supp
5. Thermal Transfer ribbon or Thermal Direct For high temperature or high humidity environments contact Monarch for supply recommendations Continuous supply does not have perforations or black marks and must be used in continuous mode Supply Types Supply Widths Supply Lengths Thermal Transfer or Direct 1 2 inches 31 mm minimum 4 25 inches 108 mm maximum 75 inch 19 mm minimum 16 0 inches 406 mm maximum Specifications A 1 Ribbon Specification Do not leave ribbon in sunlight high temperatures or humidity Print Speed 2 5 IPS 64 mm for all serial bar codes 2 5 IPS 64 mm 4 0 IPS 102 mm or 6 0 IPS 152 mm for other operations We recommend a print speed of 2 5 IPS for labels less than two inches long using backfeed or on demand mode printing Ribbon Type Standard or High Energy Ribbon Widths 1 3 inches 33 mm 1 6 inches 41 mm 2 16 inches 55 mm 3 15 inches 80 mm 4 13 inches 105 mm Ribbon Length 23 600 inches 600 meters Accessories Internal TwinAx CoAx Protocol Converter Part 117532 LAN Print Server RJ 45 Connector 10BaseT Part 11753101 BNC Connector 10Base2 Part 11753102 Printhead Assembly Kit Part 117971 Ribbon Take up Core Part 117961 20 30 or 40 available in two three or four inches High Energy Ribbon 917 Keypad 926 Knife or 928 Stacker Peel mode with on demand sensor Tear Bar Metal
6. t detect a sense mark within the maximum feed length or is out of supplies Check or load supplies Invalid batch received Printhead is overheated turn off the printer to let it cool Printer didn t detect a sense mark when expected Printer detected a sense mark in the wrong place Printer detected a sense mark that is too long Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Printhead is open Close the printhead Out of supplies Load supplies Reload supplies supply length mismatch The supply was not seen or the on demand sensor is not working correctly Check for a supply jam clear the supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode The printer does not recalibrate after this error Knife is not moving Call Technical Support Knife jam Remove any jammed tags from the knife Call Technical Support 761 762 763 764 765 768 770 771 790 791 792 793 Stacker is full or jammed Empty the stacker or clear the jam before continuing The printer does not recalibrate after this error Low battery Recharge the battery Waiting to dispense label Press Feed Verifier failure Press Clear to clear the error and continue printing A blank label feeds and the last label reprints Printhead failure Call Customer Service to order a new printhead or printhead k
7. Cover You can use either the optional knife or peel mode but not both A 2 Specifications Specifications A 3 SETTING DIP SWITCHES B To change the DIP switch settings move the switches to the desired position and then turn on the printer N a Upper Dip Switches Lower Dip Switches 1 ON 0 OFF If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F settings or the defaults Turning on the printer activates the DIP switch settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type Setting Dip Switches B 1 DIP Switches Upper DIP Switches Baud Rate 38400 19200 9600 4800 2400 1200 Software Control Data Bits 7 Data Bits 8 Data Bits 0 Stop Bits 2 Stop Bits 1 1 Stop Bit Parity Even 1 Odd 0 1 None 0 Parallel Port Centronics Mode 0 IEEE 1284 oooo _ GOGO OGO G O 00 k h B 2 Setting Dip Switches Lower DIP Switches Flow Control XON XOFF RTS CTS DTR oo Diagnostics Normal Diagnostics Mode Verifier No Verifier Verifier Installed h Supply Type Continuous Die Cut Black Mark k _ Ribbon Transfer Direct Feed Mode Disable On Demand Enable On Demand Requires a special cable Setting Dip Switch
8. mode See Chapter 4 Printing for more information Button Functions Feed Pause Feed and Pause Feed and Clear Clear Prints a label in the on demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator if an error is displayed Cuts the supply when pressed and held for two seconds if a knife is installed Pauses the current print job or resumes a paused print job Prints a test label when you press the buttons at the same time Allows you to adjust print positions from paused mode See Adjusting Print Positions in Chapter 4 for more information Clears an error Cancels the current print job Cancels all queued print jobs if pressed for two seconds To cancel a single or all queued print jobs the printer must be in paused mode before Clear is pressed Status Code Box The status code box displays a three digit error code to identify any problem the printer may have For a description of the problem look up the error code in Chapter 6 Troubleshooting If there is no error the display will be blank Getting Started 1 7 1 8 Getting Started LOADING SUPPLIES 2 This chapter describes how to load aroll of supply fan fold supply aroll of tag supply There are three types of supplies Thermal Direct specially treated thermal supplies that do not use a ribbon for printing
9. when the previous label is removed from the printer or when Feed is pressed The Paused light blinks until all the labels in the batch are printed If you have purchased the optional peel module you must use on demand printing with peel mode If you are using peel mode remove the excess backing paper by pulling up across the saw toothed tear edge Make sure the backing paper tears at the edge Hold the leading edge of peeled labels when printing on stock longer than six inches The minimum feed length for peel mode is 1 5 inches You must use non perforated supplies for peel mode Printing 4 1 Printing an Error Label MODEL M9840 S W Version 6 0 If the printer displays a data error errors Pe ans 0 499 press Feed to print an error label BATCH WANE PACKET TYPE and continue printing See your System FIELD TPE LINE Administrator about the error label ERROR Clearing Batches All batches are cleared when the printer is turned on You can also clear all or a single batch by pressing Clear after the printer is paused See Using the Control Panel in Chapter 1 for more information Using Batch Separators A batch separator is a striped label that prints in between batches For non indexed supply the batch separator is always six inches long If you have the optional 928 stacker installed the batch separator is 3 66 inches long The name of the batch is shown on the batch separator To use batch s
10. IP SWITCHES i Gea naib dad ek Jig te B 1 DIP SWNGHES 25 KAN 5 5 nace ua SDRT E ES TRS E danse B 2 Table of Contents GETTING STARTED 1 The Monarch 9840 printer lets you print text graphics and bar codes on thermal transfer ribbon and thermal direct labels or tags The 9840 printer prints labels continuously in one strip or on demand one label at a time You can print on die cut black mark or continuous supplies Continuous supply must be used in continuous mode See Appendix A Specifications for more information about the different supply types See Setting DIP Switches to select your supply type This chapter includes information about unpacking the printer connecting the power cord connecting the communications cable using the printer s control panel Audience The Operator s Handbook is for the person who prints and applies labels Unpacking the Printer After you unpack the printer you should have the 9840 printer a power cord and a ribbon take up core may already be on take up reel Keep the box and packaging material in case the printer ever needs repair Getting Started 1 1 9445 Printer Online Emulation The 9840 printer supports 94x5 emulation You can send 94x5 data streams to the 9840 printer Refer to your 9445 Programmer s Manual for information about 94x5 data streams Ordering Programmer s Manuals The Packet Reference Manual which
11. M onarch 9800 Series Printers Monarch PAXAR TC98400H Rev A 11 98 1998 Monarch Marking Systems Inc All rights reserved Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 1998 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harm
12. describes how to create format and batch packets for printing labels how to configure the printer online how to diagnose printer error messages and how to perform other advanced techniques can be downloaded from our web site You can print this manual or order a hard copy version part number TC9800PM Connecting the Power Cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press 1 to turn on and O to turn off the printer For information about replacing the fuse see Chapter 5 Care and Maintenance Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Make sure the printer is off before connecting the cable to the communication port 1 2 Getting Started ce a eran T i A goes here 8 A Parallel Port Power Cable Serial Port Ask your System Administrator which method you will use to communicate with the host Serial Communication 9 to 25 pin cable Part 118364 25 to 25 pin cable Part 118366 Parallel Communication IEEE 1284 or Centronics mode cable Part 118363 See Setting DIP Switches for more information Connectin
13. eparators refer to the Packet Reference Manual 4 2 Printing Adjusting Print Positions You can adjust the supply print margin or cut positions on the 9840 printer by using the control panel buttons Make sure a batch is not waiting to print before you adjust the positions To change the supply print margin or cut positions 1 Press Pause 2 Press Feed and Clear at the same time once to select the supply position twice to select the print position three times to select the margin position and four times to select the cut position These buttons act as toggle switches between the four Supply print margin and cut position adjustments When you select the position to change the current setting is displayed 3 Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots OR Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots If the position has a negative value the supplies light is on After you adjust the position and release the buttons the setting is displayed 4 Press Pause when you are done making adjustments
14. er must match those at the host Make sure your host is capable of communicating at the speed you select for the printer 1 4 Getting Started Lower DIP Switches Flow Control XON XOFF ON OFF RTS CTS OFF ON DTR OFF OFF Diagnostics Normal Diagnostics Mode OFF ON Verifier No Verifier Verifier Installed OFF ON Supply Type Die Cut or Edge Apt Black Mark center Continuous Center Apt OFF OFF OFF ON ON OFF ON ON Ribbon Transfer Direct OFF ON Feed Mode Disable On Demand Enable On Demand OFF ON Requires a special cable Getting Started 1 5 Using the Control Panel The control panel helps you check printer status displays error codes and allows you to perform some basic printer functions Printer Status Lights Power Supplies Paused 1 6 Getting Started Printhead Release Power N Status Code N N Supplies 1 7 3 Paused The printer shows a steady green light when it is on The printer shows a blinking amber light when it is out of labels or ribbon or when you have a supply jam The printer shows a steady amber light when paused The printer shows a blinking amber light when there is a data communication or data formatting error See the status code box for the error code The printer also shows a blinking amber light when it s ready to print a label in the on demand
15. es B 3 B 4 Setting Dip Switches For supplies service or assistance call toll free 1 800 543 6650 In the U S A 1 800 263 4650 In Canada www monarch com
16. esn t fit the format the field contains blanks or data mismatch 573 574 575 600 601 602 611 612 613 614 615 616 618 Batch data in price field doesn t fit the format or the field contains blanks Batch data in check digit scheme doesn t fit the format or the field contains blanks The graphic included in your format could not be found Imaging error because the batch was refused An error occurred while the batch was imaging The batch was not found during imaging Font bar code or density in the batch doesn t fit the format Batch data is missing or doesn t match the format Reference point off tag Portion of field off tag Bar code width is greater than 16 inches or keywords on PDF 417 bar code exceed 928 A bad dot falls on a bar code and the dot cannot be shifted Call Customer Service to order a new printhead or printhead kit Magnification must be 1 to 7 Machine Faults Errors 700 to 765 happen when there is a problem with the printer Error 700 Description Action An error is pending and the printer cannot continue with the batch Troubleshooting 6 11 701 702 703 704 705 750 751 752 753 754 755 756 757 758 759 760 6 12 Troubleshooting Printer received a command that it cannot execute while it is running Check your printer s SETUP settings The printer sensed a calibration of different sized black marks Printer didn
17. formation 3 2 Loading Ribbon 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon a 7 Slide the ribbon onto the back reel as far as it will go The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown 9 Align the ribbon and make sure it is straight and centered throughout the path 10 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Core Take up Reel Ss ge Sales eae Ribbon Rollers Loading Ribbon 3 3 11 Rotate the take up core until the leader is past the printhead and remove any slack in the ribbon by turning the take up reel clockwise 12 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 13 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Thumb Well Using a High Energy Ribbon High energy ribbon is an option for the 9840 printer It enables you to print on high energy TUFF MARK supplies When you select high energy ribbon for the printer setting you are setting the printer to a higher printing temperature Select this setting only after you have loaded a high energy ribbon and supply or it may damage your printhead To select a high energy ribbon send the
18. ful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks MONARCH is a registered trademark of Monarch Marking Systems Inc 917 9403 9805 9800 9820 9830 9835 9840 and 9856 are trademarks of Monarch Marking Systems Inc Paxar is a trademark of Paxar Corporation Microsoft and MS DOS are registered trademarks of Microsoft Corporation Windows is a registered trademark of Microsoft in the U S and other countries Centronics is a registered trademark of Centronics Data Computer Corporation TrueType is a trademark of Apple Computer Inc Hewlett Packard is a registered trademark of Hewlett Packard Company Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Monarch Marking Systems P O Box 608 Dayton Ohio 45401 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacture s Name S Monarch Marking Sys
19. g the Communication Cable Connect the communication cable into the appropriate port Secure the cable with the connecting screws serial or spring clips parallel If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are 9600 Baud 8 bit data frame 1 stop bit no parity and DTR flow control The printer supports a baud rate up to 38400 Make sure your host is capable of communicating at the speed you select for the printer Getting Started 1 3 Setting DIP Switches To change the DIP switch settings move the switches to the desired position and then turn on the printer If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F settings or the defaults Turning on the printer activates the DIP switch settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type Upper DIP Switches Baud Rate 38400 ON ON OFF 19200 ON OFF ON 9600 ON OFF OFF 4800 OFF ON ON 2400 OFF ON OFF 1200 OFF OFF ON Software Control OFF OFF OFF Data Bits 7 Data Bits ON 8 Data Bits OFF Stop Bits 2 Stop Bits ON 1 Stop Bit OFF Parity Even ON OFF Odd OFF ON None OFF OFF Parallel Port Centronics Mode OFF IEEE 1284 ON Communication settings at the print
20. h as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead Turn off the printer Open the cover Unlock the printhead by turning the retaining latch PY NR Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 5 4 Care and Maintenance 6 Carefully unplug the cable from the printhead as shown The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead oan E O E 8 Align the new printhead with the tabs 9 Snap the printhead into place Donot Care and Maintenance 5 5 Make sure the printhead cable does not touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover Turn on the printer 13 Press Feed to position the supply under the printhead Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs accordi
21. ing 02 cece cece eee eee 4 1 Printing an Error Lapel nce eeia vented vad eeia ey 4 2 Clearing Batches 0 2 5 4 dazed ogna Uae ees a TEEN 0 9 4 2 Using Batch Separators i cscs 34 pies kerala peice bhi ies 4 2 Table of Contents 4 2 Adjusting Print Positions 0 cece cece eee eee 4 3 Printing the Euro Dollar Symbol 0000 cece eee eee eae 4 4 CARE AND MAINTENANCE 0 0 aeaaeae 5 1 Clearing Label Jams lt 2 nics 2 oeieigecienes thee eexiek Picite Sais 5 1 Cleaning aao aa x cients eae Hwee ad TATE eam oeeat ne rem ES 5 2 Replacing the Printhead 02 e eye Peay pee nde es 5 4 Adjusting the Wide Narrow Knobs 0 0ceeeeee eee e eee eee 5 6 Adjusting the Print Contrast 2 0 0 2 0 c cece eee eee eee ee 5 7 Replacing the FUSE p entat cele oan ca ies in ee tetera eee ee 5 8 TROUBLESHOOTING n a oxtieet nents eE Sete Gnd otek Wee oe a REAT be 6 1 Printing a lest Label 00 c2a 5 teeta vies aay hee eee peer es 6 1 MOUDIESNOOUING sss sest adaa E bess tee 6 2 ErmrorMessageS airspeed 6 3 Data EOS 03 seat p Ta NTR AT R E EEE ROEE 6 3 Communication Failures e cece eea 6 9 Data Formatting Engg e 6 10 Machine Faults aeneae 6 11 SPECIFICATIONS 44 deia a aH gd ded K 7 aR aae aa a Ha A 1 Printen serau a Meee t ful oe a a eee trae da ees A 1 eliT A 1 Ribbon Specification ese cane tad beatae ka eieeden ates A 2 ACCESSONGS a NR Ra K RR g di a Ea NR ER A 2 SETTING D
22. it Printhead has more than 10 bad dots or is not connected Make sure the printhead is connected If necessary call Customer Service to order a new printhead or printhead kit The print motor is not ready Call Technical Support The format specified by the application was not found Reload your application and format and try again The printer is busy Wait until the printer is idle not receiving data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets The printer is not initialized Call Technical Support The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets Errors numbered 900 999 are hard printer failures Call Service if you receive these messages Troubleshooting 6 13 6 14 Troubleshooting SPECIFICATIONS Printer Height 12 5 inches 318 mm Width 12 inches 305 mm Depth 13 inches 830 mm Weight 30 Ib 13 4 kg Shipping Weight Power Operating Limits Printhead Printing Method Supplies 34 Ib 15 4 kg 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm
23. l Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet Does not feed Set wide narrow knobs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Serial bar codes do not scan Use a print speed of 2 5 IPS Adjust the print contrast Backing paper is wrapped around platen or peel roller Carefully remove the backing paper Make sure the backing paper tears at the saw toothed tear edge when using backfeed and peel mode If you cannot fix a problem call Technical Support 6 2 Troubleshooting Error Messages You may receive the following types of error messages Data Errors Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer Call Technical Support if you receive any error message not lis
24. lementary Information Miamisburg Ohio February 24 1997 Ul FIU Location Date Signature TABLE OF CONTENTS GETTING STARTED oh d oiiae hot nde ded bebe cece niet ee 1 1 AUGIGNCO n i winnie ghee ade pease ae EREA AAK i 1 1 Unpacking the Pinter e es dade ee tres eee ti eet wot aud 1 1 9445 Printer Online Emulation ccc ccc cece eee 1 2 Ordering Programmer s Manuals 0 0 eee e cence eee tees 1 2 Connecting the Power Cable 0 0 cece eee eee eee eee 1 2 Establishing Communications 00 cece eee eee eee eee 1 2 Connecting the Communication Cable 00000 1 3 Setting DIP Switches 0 cece cece eee eee eee ees 1 4 Using the Control Pangi cedainae diene toed acene ee ess 1 6 Printer Status Ugh ie hiasiivhiasdeeeeined Ske 1 6 Button FUNCHONS raK chek tawite ree ek eens TRR T ets 1 7 Status Code BOX wis cceviy nev cede eet veceee hy oceeei tke 1 7 LOADING SUPPIIES c cest wigs a e eines Sere ae meee aes ee 2 1 Loading Labels or Tags dsnsceeni eased eveeeeiiet estes dees 2 2 Using the Optional Tear Bar 2 8 LOADING RIBBON canes aa 2 255 ceva dad CR eaaa a Ueki ded Ul eck 3 1 Loading RIBBON lt a sean se icse che 0 TR TEK eee EEE EEE eee 3 2 Using a High Energy Ribbon K eee eee 3 4 High Energy Ribbon Limitations x x cee eee eee 3 5 PRINTING 22 25 45 acca tootimenbn aude aoe AE Ee R dint Z R Ta 4 1 PRUNING TTT 4 1 On Demand Mode Print
25. ly guide so that a few inches extend past the front of the printer Tuck the supply under the nibs For fan fold supplies lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs on the supply guide Loading Supplies 2 3 For tag supplies using the optional knife feed the supply through the knife Make sure at least 0 5 inches of supply is past the knife aa 2 8 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place Supply Lever 2 4 Loading Supplies 9 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 10 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well E MA AN AV A le os K L DS lt gt bee 11 Close the cover 12 Press Feed to position the supply under the printhead Loading Supplies 2 5 You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 5 Care and Maintenance for more information For Peel Mode In peel mode the printer separates the backing paper from the label The next label is not printed until the completed one is removed from the printer Make sure the printer is configured for on demand
26. mode and the correct supply type The minimum feed length is 1 5 inches for peel mode Hold the leading edge of peeled labels when printing on stock longer than six inches You must use non perforated supplies for peel mode Follow the steps for loading supplies from the previous section Then follow these steps after you close the printhead 1 Remove the labels from the first 10 inches of the backing paper 2 Press down on the exit cover tabs to open the exit cover on the front of the printer Exit Cover 2 6 Loading Supplies 3 Feed the backing paper over the peel bar Peel Bar Lower Opening 4 Feed the backing paper through the lower opening of the exit cover Close the exit cover Pull down on the backing paper to remove any slack Backing Paper When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge Loading Supplies 2 7 5 Close the printer s cover 6 Press Feed to position the supply under the printhead Using the Optional Tear Bar Tear labels against the tear bar You cannot tear tags with the tear bar Note the following change to loading labels if you have purchased the optional tear bar Slide the supply between the tear bar and peel bar nA BASS Z gt we ay LS Do not tear both label and backing paper at the same time atl S Peel Bar Tear labels against the tear ba
27. ne Language selection must be 0 English Batch separator code must be 0 off or 1 on in the system setup packet Slash zero selection must be 0 standard zero or 1 slash zero Supply type must be 0 black mark or 1 die cut Ribbon selection must be 0 direct or 1 transfer Feed mode must be 0 continuous or 1 on demand Supply position is outside the range Contrast adjustment must be 390 to 156 dots Print adjustment must be 99 to 99 dots Margin adjustment must be 99 to 99 dots Speed adjustment is invalid Primary monetary symbol is invalid Secondary symbol selection must be 0 none or 1 print secondary sign Monetary decimal places must be 0 to 3 Character string length in Packet E must be 5 MPCL control characters or 7 ENQ IMD command character Baud rate selection must be 0 1200 1 2400 2 4800 3 9600 4 19 2 or 5 38 4 Word length selection must be 0 7 bits or 1 8 bits Troubleshooting 6 7 269 270 271 272 273 282 283 284 285 286 287 290 291 292 310 311 314 6 8 Troubleshooting Stop bits selection must be 0 1 bit or 1 2 bits Parity selection must be 0 none 1 odd or 2 even Flow control selection must be 0 none 1 DTR DSR 2 CTS RTS or 3 XON XOFF Internal code page selection must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Cut adjustment must be 300 to 300 dots RS232 Trailer string is to
28. ng to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up You must adjust both of the knobs to the same position 2 A E The adjustment is shown in the wide position 5 6 Care and Maintenance Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts We recommend you check the bar code print quality with a bar code verifier Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly Your System Administrator can adjust the print contrast by sending the print control packet See the Packet Reference Manual for more information Care and Maintenance 5 7 Replacing the Fuse The printer is shipped with a 115 volt or a 230 volt fuse To replace the fuse 1 Disconnect the printer from the power source 2 Use a screwdriver to pry open the fuse box in the back of the printer
29. o long Use a maximum of 3 characters ENQ Trailer string is too long Use a maximum of 3 characters The buffer type must be T transmit R receive I image F format batch data and graphics D downloadable fonts or V vector scalable fonts The storage device type must be N non volatile RAM or R volatile RAM The buffer size is invalid The printhead width is invalid Action must be 0 disable or 1 enable for Backfeed Control Dispense position must be 50 to 200 dots and or the backfeed distance is greater than the dispense position Backfeed distance must be 10 to 200 dots Check digit scheme number must be 1 to 10 Modulus must be 2 to 11 Check digit algorithm must be D sum of digits or P sum of products 325 327 328 340 350 351 352 380 400 401 402 403 404 405 Duplicating direction must be 0 or 1 Amount of row adjustment must be 0 to 999 Duplicate count must be 0 to 999 Bitmap line encoding must be H Hex or R Run length Font selector must be 1 to 9999 Font data length must be 68 to 16384 Insufficient font memory is available for the downloaded font Job request is outside the range 0 to 4 Invalid character following Internal software failure Call Technical Support Field separator is not in the expected location Field separator was not found The number or string that is currently being processed is too long Too many fields exist in the format
30. r Tear backing paper against the tear edge Backing Paper 2 8 Loading Supplies LOADING RIBBON E This chapter describes how to load a ribbon roll There are different ribbon requirements for the three types of supplies Thermal Direct do not use a ribbon for printing Supplies Thermal Transfer require a ribbon for printing Supplies High Energy require a ribbon able to withstand high Supplies temperatures If you are using thermal direct supplies do not load a ribbon If you are using high energy supply be sure to use a high energy ribbon See Using a High Energy Ribbon for more information If you want to use a high energy ribbon you must send the supply setup packet every time the printer is turned on Loading Ribbon 3 1 Loading Ribbon Make sure the printer is configured to use a ribbon To load ribbon 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place Printhead Assembly 3 Deflector Tab a DD AINE SA ae 4 Push the deflector tab down 5 Slide the extra ribbon core on the take up reel as far as it will go with the Monarch writing facing out Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 See Accessories in Appendix A for more in
31. r System Administrator can also select the Euro Dollar symbol by sending the Monetary Formatting Packet packet D If you have purchased the optional keypad you can select Euro Dollar from the Defaults Monetary Sign Menu Printing 4 5 CARE AND MAINTENANCE A This chapter tells you how to clear label jams clean the printhead and platen roller replace a printhead replace a fuse adjust print contrast CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty Clearing Label Jams When you are printing and a jam occurs the Supplies light on the printer s front panel blinks To clear the jam Turn off the printer and open the cover and printhead assembly If necessary remove the label roll and ribbon Remove the jammed labels and reload the label roll Close the printhead assembly and turn on the printer SL Re ga E Press Feed to position the supply under the printhead Care and Maintenance 5 1 Cleaning The rate and frequency at which you print or how often you receive supply errors determines how often you must clean the printer You may need to clean the printhead sensor and platen roller if there is any adhesive build up in the supply path after printing approximately six rolls of supply after using two ribbons or whenever you load new supplies IIH daily if your printer is in an excessively Ih HII di
32. rty hot or humid environment Ihi In a34s6 78521 when you see voids in the print as shown 1 Turn off the printer and open the cover and printhead assembly 2 Remove the label roll and ribbon when cleaning the printhead 3 Press down on the exit cover tabs to open the exit cover on the front of the printer 4 Moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab across it Make sure the platen roller is clean all the way around Platen Roller 5 2 Care and Maintenance 5 Rub the cotton swab across the peel bar printhead and supply sensor to remove any build up 6 Clean the build up in the supply path 7 Let the printer dry before you reload supplies Close the exit cover until both latches click into place ANJ YA wall K Supply Sensor 8 Close the cover and printhead assembly 9 Turn on the printer 10 Press Feed to position the supply under the printhead Resend your format batch and check digit packets Care and Maintenance 5 3 Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 765 printhead failure error codes See Accessories in Appendix A for the printhead part number CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal suc
33. supply setup packet everytime you turn on the printer 3 4 Loading Ribbon The high energy setting is lost when you turn off the printer High Energy Ribbon Limitations When using the high energy ribbon option Use a print speed of 2 5IPS inches per second Printhead warranty is reduced to 100 000 inches Serial bar codes cannot be printed Do not use peel mode No more than 20 of the supply should have print black coverage CAUTION The high energy ribbon may break or stick to the supply when more than 20 of the supply contains print Only white high energy supply should be used for bar code printing Reverse fonts cannot be used A non printing area of at least 1 inch 2 54 mm must exist on the left and right edge of the ribbon Do not print horizontal lines or bars Graphics are limited Loading Ribbon 3 5 3 6 Loading Ribbon PRINTING This chapter explains how to use on demand mode printing print an error label and batch separators adjust the print positions Printing The host sends online packets containing print jobs to the printer 1 Turn on the printer 2 Download a format and a batch Refer to the Packet Reference Manual for information on downloading print jobs 3 The printer prints a strip of labels 4 Remove the printed labels On Demand Mode Printing When the 9840 printer is operating in the on demand mode the next label prints
34. ted in this chapter Data Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error Description Action 001 Format ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage device must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 Field ID number is outside the range 0 to 999 011 Field length exceeds 2710 Troubleshooting 6 3 012 013 014 015 016 017 018 020 021 022 023 024 025 030 031 032 033 040 6 4 Troubleshooting Row field position is greater than the maximum stock dimension Column field position is greater than the maximum stock dimension Font selector is invalid Character rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field restriction must be V variable or F fixed Code page selection defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Vertical magnification must be 1 to 7 Horizontal magnification must be 1 to 7 Color must be B D O R or W In
35. tems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 USA Declares that the product Product Name Table Top Thermal Printer Model Number M9820 Conforms to the following Product Specifications Safety EN60950 1988 AMT 1991 AM2 1991 EMC C LS P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and Class B EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD SKY Contact 8KV Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Line Harmonics Ergonomics NA Supplementary Information FIle Miamisburg Ohio October 23 1996 Location Date Signature VP ENG 10 23 96 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacture s Name 4 Monarch Marking Systems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 USA Declares that the product Product Name Table Top Thermal Printer Model Number M9830 Conforms to the following Product Specifications Safety EN60950 92 AM1 AM2 AM3 EMC C LS P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and Class B EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD 6KY Contact SKY Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Line Harmonics Ergonomics NA Supp
36. tercharacter gap must be 0 to 99 dots Field justification must be B balanced C centered E end L left or R right Data length is too long Bar code height must be at least 20 English 51 Metric 40 Dots or is not within the supply dimensions Human readable option must be 0 1 5 6 7 or 8 Bar code type is invalid Bar code density is invalid Line thickness must be 0 to 99 dots 041 042 043 044 045 046 051 101 102 104 105 106 107 108 109 200 201 202 203 204 Line direction must be 0 90 180 or 270 The line segment or box end row is defined outside of printable area The line segment or box end column is defined outside of printable area Dot pattern for line or box must be Line length is defined beyond the maximum length Line type must be S segment or V vector Imaging mode in the graphic header must be 0 Format referenced by batch not in memory Print quantity is outside the range 0 to 32000 Batch mode must be N new or U update Batch separator must be 0 Off or 1 On in the batch control field Print multiple is outside the range 1 to 999 Cut multiple is outside the range 0 to 999 Multiple part supply is outside the range 1 to 5 Reserved for knife usage Option number must be 1 4 30 31 42 50 60 or 61 Copy length is outside the range 0 to 2710 Copy start position must be 1 to 2710 Destination start position must be 1 to 2710 So
37. urce field must be 0 to 999 Troubleshooting 6 5 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 6 6 Troubleshooting Copy type must be 1 Copy after rules or 2 Copy before rules Increment Decrement selection must be I increment or D decrement Incrementing start position must be 0 to 2710 Incrementing end position must be 0 to 2710 The incrementing amount must be 0 to 999 Security value for a PDF417 bar code must be 0 to 8 Narrow element value is less than 1 or greater than 99 Wide element value is less than 1 or greater than 99 Dimension must be 1 to 30 for a column or 3 to 90 fora row Truncation code must be S standard or T truncated bar code Aspect code must be C columns or R rows Option definition must be S set or T template Input device must be D Default H Host K Keyboard N None or S Scanner Pad direction must be L from left or R from right Pad character is outside the range 0 to 255 Check digit selection must be G to generate check digit Primary or secondary price format is outside the range 1 to 15 Data type restriction is outside the range of 1 to 6 Option is not valid for the field 224 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 Bar code Intercharacter gap must be 0 to 99 in printer dots Power up mode must be 0 online or 1 offli
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