Monarch 9494 User's Manual
Contents
1. 9494 Operator s Handbook Reloading a Ribbon Cassette To reload your ribbon remove the ribbon cassette from the printer and follow these steps 1 Locate the end of the cassette with the two latches Locate the International Symbols for opening and closing 5 indicates the cassette is locked closed the cassette is unlocked open 2 Rotate both latches until they snap into the unlocked position 3 Lift off the half of the cassette without the latches and set it aside Take up BED ibbon Roll Ridged End of Spool Foam Washer 4 Remove the used ribbon and take up reel and discard Open a package of new ribbon 2 4 Chapter 2 Loading Ribbon and Supplies DO NOT wrinkle or crush the ribbon With the ridged end of the take up reel facing down place the ribbon roll on the spool with the foam washer on the half of the cassette with the latches Feed the ribbon around the guides and place the take up reel onto the shorter spool Twist the ribbon roll back and forth as you firmly push it down until it is seated on the spool Do not force the ribbon roll down onto the spool you could damage the foam washer Also make sure the preprinted side of the ribbon faces out Make sure the latches are still in the unlocked position before fitting the two halves of the cassette together 8 10 11 Replace the other half of the cassette The two halves should fit tog2. 2 Loading Ribbon and Supplies Loading for Non Peel Mode Non peel mode feeds the labels through the printer without peeling them from the backing paper Before loading labels make sure the label path is clean See vere Chapter 4 Care and Maintenance To load your supplies 1 Open the printer 2 Use the handles on the sides of the supply holders to spread the supply holders apart to the width of your supply Supply Holder Holder Handle 2 11 9494 Operator s Handbook 3 Insert the roll of supply between the supply holders inside the printer 4 Use the handles on the supply holders to press the supply holders together until they lock into the supply roll Supply Holder Handle roll Also make sure the supply roll turns freely in the supply amp Make sure the supply holders are pressed against the supply well 2 12 Chapter 2 Loading Ribbon and Supplies 5 Feed the label strip through the upper opening in the label guide Label Guide Upper Opening in Label Guide Rear View 6 Keep light tension on the label strip while lifting the back of the printhead assembly Printhead Assembly Front View 2 13 9494 Operator s Handbook 7 Close the printer Upper Opening Label Opening Cr Make sure the ribbon is wound tightly inside the ribbon cassette before you close the printer See Reloading a Ribbon Cassette to wind the ribbon 8 Turn the p
3. 2 11 Ss PUNUNG a doc oet dro ebay de Sony aieo Esta d ir oes etos 3 1 Printing in On Demand Mode 3 1 Canceling a Print Job 3 2 Printing in Continuous Mode 3 2 Interrupting a Print Job 3 3 4 and 4 1 Clearing Label Jams 4 2 CEANN T 4 3 5 Troubleshooting 5 1 Printing a Test Label 5 1 INGICALOF PPP 5 3 Problems and Solutions 5 4 1 9494 Operator s Handbook 6 Specifications and Accessories 6 1 OPECIICATIONS 6 1 MADCIISIZES doge oO Rede Gees oes aoe 6 2 ACCOSSOLOS died Shu undas eda aos dear dU we ae 6 2 Cable Pin Outs Chapter 1 Installation This printer is a tabletop online only unit used to print labels When you first receive the printer you must Power Supply Connect the power cord to the printer See Connecting the Power Cord Load your labels See Chapter 2 Loading Ribbon and Supplies Print a test label to make sure the printer operates See Chapter 5 Troubleshooting Connect the printer to a host to download formats and label data See Connecting the Communications Cable Make sure communi
4. AM 2K Receive Buffer Optional additional 256K of RAM 9494 Operator s Handbook Label Sizes The printer lets you print labels 2 0 inches 50 mm to 4 0 102 mm inches wide and up to 6 0 inches 152 mm long The standard stocked label lengths include 1 0 inch 25 mm 2 0 inch 51 mm 4 0 inch 102 mm 6 0 inch 152 mm Accessories Cables to various host devices Cleaning Supplies Optional Fonts For more information about these products call your Sales Representative Cable Pin Outs Chapter 6 Specifications and Accessories The following table describes the cable pin outs for the printer connection The printer uses a male 9 pin RS 232 connector N oO gt W cO Description DTR or 5 vdc RxD TxD DTR SGND DSR RTS N C Direction Output Input Output Output Input Output Input 6 3 9494 Operator s Handbook Printed in U S A
5. COMM port settings Printhead information Test pattern Turn the printer off and then back on to return to normal printing 5 2 Chapter 5 Troubleshooting LED Indicator This table explains the meanings of various LED states Use the color of the LED and whether it is solid blinking slowly or blinking rapidly to determine the meaning of the indicator LED States Fast Blink Slow Blink 14 second 2 seconds GREEN Ready Label Ready N A On Demand AMBER Ready Error Printhead Hot Wait Continuous AMBER Hardware Firmware GREEN Error Error 9494 Operator s Handbook Problems and Solutions 5 4 This section helps you correct some problems that may occur If you cannot fix a problem please contact Service Problem Prints blank labels Printed supply has voids or is too light Printer does not start Solution Thermal transfer models only Check ribbon and reload if necessary Make sure the supplies are loaded correctly Check the supplies for damage or defects Reload supplies or ribbon if necessary Check the roller for jammed labels Check the supply type Download the correct supply type command Check the contrast adjustment Download the correct contrast adjustment command Clean the printhead See Care and Maintenance Make sure the power cord is connected to the printer and plugged into a live outlet Call Service Problem Printer does not print Printe
6. Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada NICKEL CADMIUM RECHARGEABLE BATTERY FOR PROPER RECYCLING OR DISPOSAL 1 800 231 7700 Ni Cd Trademarks Monarch is a registered trademark of Monarch Marking Systems Inc 9494 is a trademark of Monarch Marking Systems Inc Preface This manual contains information about the printer s features and functions general operation procedures for maintenance and troubleshooting You can purchase an optional documentation package that includes MPCLII Packet Reference Manual explains how to design labels create formats and use online commands to control the printer MPCLII Graphics Manual explains how to create and print graphics with the printer Audience The Operator s Handbook is designed for the person printing and applying labels 9494 Operator s Handbook Terms to Know continuous mode download send format host label data non peel mode on demand mode peel mode online System Administrator trigger Print mode in which a format and data with a s
7. Monarch Marking Systems MONARCH 9494 THERMAL PRINTER Operator s Handbook peo ELLE EDDIE EE Eras Y mns cnn ams LL Ete m E Lih sat mr 1 1 9494 12 94 1994 Monarch Marking Systems Inc All Rights Reserved Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product and the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual WARNING This equipment has been tested and found to comply with the limits fora Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the
8. an Printhead Roller Peel Blade 4 Let the printer dry and reload your supplies Troubleshooting The printer uses a combination of lights to display a variety of printer states See the Problems and Solutions section for those requiring further actions When an error occurs that you cannot clear print a test label before calling Service or sending the printer in for repair Printing a Test Label Turn the printer off and disconnect the host from the printer before printing a test label While printing the test label the printer sends a character string to the communications port This could cause problems at the host Before you call for service print a test label The label contains information to help Service diagnose mechanical and setup problems To print a test label hold the trigger down and turn the printer on The LED remains off for 1 second turns amber for approximately 2 seconds and then turns off again Release the trigger as soon as the amber LED turns off Trigger 9494 Operator s Handbook If the printer is in on demand mode the LED rapidly blinks green Press the trigger to dispense the test label If the printer is in continuous mode a test label prints automatically MONARCH MARKING SOFTWARE V1 0 COM 9600 N 8 1 0 P ENQ T R5232 TRL CONTRAST 000 uet The test label displays the following information Model number ooftware version Inches printed
9. cation values at the printer and the host are the same Default communication values are listed in Communication Values To change the default values contact your company s host support person or see the MPCLII Packet Reference Manual The printer is shipped with an internal power supply that is universal for all input power sources Voltage range 90 260 Frequency range 50 60 2 1 1 9494 Operator s Handbook Connecting the Power Cord Before you plug or unplug the power cord turn the printer off To connect the power cord 1 Turn the printer off 1 indicates on and indicates off 2 Turn the printer as shown 3 Insert the power cord into the socket as shown below Power Cord Socket 4 Plug the other end of the power cord into a grounded electrical outlet of the correct voltage WARNING The power supply cord is intended to serve as the disconnect device The socket outlet shall be near the equipment and shall be easily accessible Chapter 1 Installation Communications Communications Port 9494 Operator s Handbook Connecting the Communications Cable Before receiving data you must connect the communications cable to the host and to the printer Connect the communications cable to your communications port as shown below 1 4 Chapter 1 Installation Communication Values In order for your printer to communicate with your host you must make sure the communication val
10. er Handle 9494 Operator s Handbook 3 Insert the roll of labels between the supply holders inside the printer 4 Use the handles on the supply holders to press the supply holders together until they lock into the label roll Supply Holder Handle roll Also make sure the label roll turns freely in the supply Make sure the supply holders are pressed against the supply vere well Chapter 2 Loading Ribbon and Supplies 5 Feed the label strip through the lower opening in the label guide Label Guide Lower Opening in Label Guide 6 Keep light tension on the label strip while lifting the back of the printhead assembly Printhead Assembly Front View 9494 Operator s Handbook 7 Close the printer O Make sure the ribbon is wound tightly inside the ribbon cassette before you close the printer See Reloading a Ribbon Cassette to wind the ribbon Upper Opening Lower Opening 8 Turn the printer on 9 Wait until the LED flashes one time about five seconds and then press the trigger The printer calibrates the label strip for printing When you print labels peel automatically through the upper opening in the label guide and the backing paper exits out the lower opening Trigger indicate the printer is out of labels When this happens load a S The LED slowly alternates flashing amber and green to new roll of labels and press the trigger to clear the error Chapter
11. ether completely Rotate the latches until they click into the locked position Check to make sure that the ribbon is loaded correctly and that the ribbon is wound tightly inside the cassette Turn the gear counterclockwise with your fingers until the black portion of the ribbon is exposed If the ribbon does not advance or if it is hard to turn the gear repeat the loading procedure 9494 Operator s Handbook Loading Supplies We recommend synthetic labels when printing serial or high density bar codes Use only paper labels for peel mode For label sizes see Chapter 6 Specifications and Accessories You can load your supplies to peel feed without peeling Refer to the following sections for information on loading for peel and non peel modes Chapter 2 Loading Ribbon and Supplies Loading for Peel Mode vem Use only paper labels for peel mode Peel mode separates labels from the backing paper Make sure the appropriate configuration record has been downloaded so the printer prints in on demand mode The printer default is on demand For more information contact your company s host support person or see the MPCLII Packet Reference Manual Before loading labels make sure the label path is clean See Chapter 4 Care and Maintenance To load your labels 1 Open the printer 2 Use the handles on the sides of the supply holders to spread the supply holders apart to the width of your supply Hold
12. pecific quantity are sent to the printer to be printed in one continuous strip Transmission of data from the host to your printer Data stream that contains the specific label design for printing data Any mainframe minicomputer data collect terminal or personal computer Data stream that contains the actual data printed on a label Feed mode in which the printer prints and dispenses labels without peeling them from the backing paper Print mode in which the printer prints and dispenses one label at a time Feed mode in which the printer prints and dispenses one peeled label at a time Direct communication between a computer and the printer Individual responsible for creating and downloading data streams Button used to feed and print labels clear errors and print a test label Table of Contents 1 Installation 1 1 POWOFSUDDIV oe ot OU Ue a A 1 1 Connecting the Power Cord 1 2 Connecting the Communications Cable 1 3 Communication Values 1 4 2 Loading Ribbon and Supplies 2 1 Loading RIDDON dee Ree 2 3 Reloading a Ribbon Cassette 2 4 Loading SUDDIICS Lu 5 5 a og a ar Re EUR ohm 2 6 Loading for Peel Mode 2 7 Loading for Non Peel Mode
13. r does not feed Slow or sluggish feeding Label Jam No LED Chapter 5 Troubleshooting Solution Make sure the power cord is connected to the printer and plugged into a live outlet Make sure the printer is not paused Make sure the correct commands have been downloaded Make sure the supplies are loaded correctly Make sure the communications cable is connected Reload the supplies Verify that the ribbon is not out and that a label is not jammed in the label path Make sure the supplies are loaded correctly Check for adhesive build up in the feed path and on the peel blade Remove jammed labels Clean the printer Make sure the power is on Make sure the power supply is connected to the printer and plugged into a live outlet 9494 Operator s Handbook Chapter 6 Specifications and Accessories Specifications Height Width Depth Weight Storage Limits Operating Limits Power Source Printing Supply Types Memory 8 inches 203 mm 8 1 inches 206 mm 10 5 inches 267 mm 6 3 Ib 2 86 kg without supplies 15 F to 120 F 9 C to 49 C Thermal Direct 40 F to 110 F 4 C to 43 C Thermal Transfer 40 F to 95 F 4 C to 35 C Internal universal power supply Voltage range 90 260v Frequency range 50 60Hz Thermal direct Thermal transfer Paper and synthetic labels 2K of EEROM 256K of ROM Optional additional 256K of ROM 256K of R
14. rinter on 9 Wait until the LED flashes one time about five seconds and then press the trigger The printer calibrates the label Strip for printing Trigger indicate the printer is out of labels When this happens load a dy The LED slowly alternates flashing amber and green to new roll of labels and press the trigger to clear the error Printing Data packets may be downloaded from a portable host device or may be downloaded from another host You can print labels in these modes On demand peel mode Continuous non peel mode Printing in On Demand Mode In on demand mode the printer prints and dispenses one label at a time until the quantity downloaded is reached To print labels on demand 1 Load the labels for peel mode See Chapter 2 Loading Ribbon and Supplies ers Use only paper labels in peel mode 2 Make sure a data packet containing a format and label data record is downloaded For more information contact your company s host support person or see the MPCLII Packet Reference Manual 3 After the data packet is downloaded the LED rapidly blinks green 1 4 sec to indicate the printer is ready to print The first label in a batch prints about three seconds after the printer receives the data stream 9494 Operator s Handbook 4 Remove the printed label or press the trigger to print the next label in the batch Trigger Canceling a Print Job To cancel the current prin
15. t job hold down the trigger until the LED stops blinking and displays solid green The batch is canceled and the data is lost To resume printing you must download the batch again Printing in Continuous Mode In this mode a format and data packet with a specific quantity of labels are sent to the printer The labels print in one continuous strip To print in Continuous Mode 1 Load the supplies for non peel mode See Chapter 2 Loading Ribbon and Supplies 2 Make sure a format and data packet are downloaded For more information contact your company s host support person or see the MPCLII Packet Reference Manual 3 After the data packet is downloaded the LED is solid amber to indicate the printer is ready to print and labels will print automatically 4 After all the labels in the batch print remove the label strip from the printer DO NOT jerk or pull labels strongly against the printhead This may cause a label jam Chapter 3 Printing Interrupting a Print Job You can pause or cancel the current print job pause the current print job press the trigger once The current print job stops temporarily To resume printing press the trigger again To cancel the current print job hold down the trigger until the printing stops The batch is canceled and the data is lost To resume printing you must download the batch data again You cannot cancel a print job when there is an error in the printer until
16. ues are set to the same values Here are the default values with which the printer is shipped Baud 9600 Word Length 8 bit data frame Stop Bits 1 stop bit Parity none Flow Control DTR To change the printer s communication values contact your company s host support person or see the MPCLII Packet Reference Manual 1 5 Chapter 2 Loading Ribbon and Supplies Before loading ribbon or labels you must open the printer 1 Insert your fingers into the depression beneath the face plate and pull up Face Plate 2 1 9494 Operator s Handbook 2 Pull the label guide forward and down as shown Label Guide Front View 3 Push the printhead assembly toward the rear of the printer until it opens completely Supply Holder Ribbon Cassette Rear View 2 2 Chapter 2 Loading Ribbon and Supplies 4 To close the printer push the printhead assembly toward the front of printer close the label guide and latch the face plate into place Loading Ribbon Use ribbon only when printing on thermal transfer labels To load the ribbon cassette into the printer 1 Open the printer and remove the ribbon cassette 2 Slide a new ribbon cassette onto the printhead assembly until it slips into place Ribbon Cassette 3 Close the printer before you close the printer See Reloading a Ribbon dy Make sure the ribbon is wound tightly inside the cassette Cassette to wind the ribbon
17. you press the trigger to acknowledge the error Trigger 3 3 9494 Operator s Handbook Chapter 4 Care and Maintenance DO NOT use sharp objects to clean the printer This may damage the printer and void your warranty This chapter tells you how to clear label jams clean the printhead peel blade and platen roller 4 1 9494 Operator s Handbook Clearing Label Jams When you are printing and a jam occurs the LED flashes amber and green To clear a label jam 1 Turn the printer off and open the printer 2 Remove the label roll 3 Remove the jammed labels and reload the label roll 4 Close the printer and turn it on 5 Press the trigger to resynchronize the labels Chapter 4 Care and Maintenance Cleaning You may need to clean the printhead platen roller and peel blade after 8 rolls of supplies daily if your printer is in an excessively dirty hot or humid environment when you see voids in the print To clean the printhead platen roller and peel blade DO NOT touch the printhead with your hands This may damage the printhead 1 Turn the power off and open the printer 2 Remove the label roll and ribbon cassette when cleaning the printhead 9494 Operator s Handbook 3 Moisten a cotton swab with alcohol Rub it back and forth across the printhead platen roller and peel blade to remove build up Make sure the printhead platen roller and peel blade are cle
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