Mitel M3820 User's Manual
Contents
1. Press SUPERKEY Press MENU RIGHT No until Advisory Msgs appears Press MENU LEFT Yes Press MENU RIGHT TurnOff gt Oo Nes Call Handling Messaging Callback To leave a Callback Message on a phone when you hear busy or ringback tone e Press MESSAGE To respond to a message waiting condition on your phone 1 Press MESSAGE 2 Doone of the following e To call the message sender press MENU RIGHT Call e To erase the message press MENU LEFT Erase To answer a Callback e Liftihe handset Messaging Cancel Callback To cancel a Callback Lift the handset Dial 1 Dial the number of the called station A Nk Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up 17 M3820 Phone User Guide Using Advanced Features Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press TRANSFER 2 Press 3 3 Dial the Account Code digits 4 Press MENU RIGHT Save 5 Press CANCEL Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press 6 To answer a call that is ringing at a station notin your Pi2. then MENU LEFT Yes Press or until you hear the desired ringer pitch volume Press MENU RIGHT Save 7 Press SUPERKEY o Y Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset Press or Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music Press or Display Contrast Control To adjust the Display Contrast while your phone is idle e Press DOWN ARROW To alter the LCD contrast use the local Program key to get to the Contrast Adjustment Menu M3820 Phone User Guide Feature Keys To display information about a key 1 2 3 Press SUPERKEY Press a personal key Press SUPERKEY To re program a personal key Saa OG BO 0 A Press SUPERKEY Press MENU RIGHT No until Personal Keys appears Press MENU LEFT Yes Press a personal key that isn t a line key Press MENU LEFT Change Press MENU RIGHT No until the desired feature appears Press MENU LEFT Yes Press SUPERKEY Language Change To change the display language E E E Press SUPERKEY Press MENU RIGHT No until Language appears Press MENU LEFT Yes Press MENU LEFT Change Press MENU RIGHT No until the desired language appears Press MENU LEFT Yes Making and Answering Calls Making and Answering Calls Make a call 1 Lift the handset If you want to
3. Answer To enable or disable Auto Answer e Press the AUTO ANSWER feature key To answer a call when you hear ringback e Communicate by using the speaker and the microphone or Lift the handset To terminate a call Press CANCEL Or Wait for the caller to hang up Call Handling Call Handling Hold To place a call on hold e Press HOLD To retrieve a Call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key Or Dial 1 and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press TRANSFER Dial the number of the third party Do one of the following e To complete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press CANCEL Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference Press TRANSFER Dial the number of the next party Wait for an answer Press TRANSFER 2 OLON 2 13 M3820 Phone User Guide To leave a Conference e Hang up Conference Split To Split a Conference and speak privately with the original party 1 Press TRANSFER 2 Dial 41 To return to the conference call e Press TRANSFER Call Forward Call Forward lets you redirect incoming calls to an alternate numbe
4. feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset Press the Direct Page feature key or dial 37 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift the handset Dial 88 Do one of the following e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number 21 M3820 Phone User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call Press TRANSFER Dial 57 for a single flash or 56 for a double flash Wait for dial tone A O P Dial the Centrex feature access code Tag Call Tag Call allows you to tag any threatening call that you receive Using this tag your system administrator can identify the source of the malicious call and provide this information to appropriate personnel or authorities You can only tag calls during an active two party call Note Tagging a call unnecessarily may result in fines or other penalties To tag a malicious call e Press the Tag Call feature key or 1 Press TRANSFER 2 Di
5. phone now operates You can program speed call numbers personal keys as well as enable disable features using SUPERKEY To navigate through the features use the MENU LEFT and MENU RIGHT keys Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask your Administrator for the list of feature access codes you can use When you have a message including new voice mail messages Message appears on the display and the message indicator is lit Tips for Your Comfort and Safety Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder Protect your hearing Your phone has a control for adjusting the volume of the handset receiver Because conti nuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Customizing Your Phone Customizing Your Phone Ringer Control To adjust the Ringer Volume while the phone is ringing Press or To adjust the Ringer Volume or Pitch while the phone is idle Press SUPERKEY Press MENU RIGHT No until Ringer Adjust appears Press MENU LEFT Yes II To adjust the ringer pitch press MENU LEFT Yes To adjust the ringer volume press MENU RIGHT No
6. MITEL Integrated 3300 Communications Platform 3300 CITELlink Gateway for Meridian 1 Series Phones M3820 Phone User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Nothing in this document may be reproduced in any manner whether wholly or in part for any use whatsoever without written permission from Mitel Networks Corporation Mitel Networks is a trademark of Mitel Networks Corporation Nortel Networks and Meridian are trademarks of Nortel Networks CITELlink is a trademark of Citel Technologies Ltd Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged 3300 Integrated Communications Platform M3820 Phone User Guide Release 5 2 December 2004 Trademark of Mitel Networks Corporation Copyright 2004 Mitel Networks Corporation All rights reserved About Your Phone Contents About YOUR PHONG cc ad 5 CONVENIONS 2252 s Fe e5 feces A TT 6 Us
7. OW PROGRAM Volume Up Volume Down SPEAKER MUTE MENU RIGHT MENU LEFT MENU RIGHT and six personal keys Key 5 is always your Prime Line the remaining personal keys can be programmed as e Feature keys for example Swap You can program feature keys from your phone Your administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone e Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features and on hook dialing MERIDIAN An it a 4 l o BS E 0 es Phone buttons Button Number Description 1 Cancel 2 Hold 3 Mute 4 Handsfree 5 Prime Line 6 Unused 7 12 Personal Keys 13 Program 14 Menu right 15 Menu middle 16 Menu left 17 Down arrow 18 Transfer 19 Superkey 20 Message 21 Message indicator M3820 Phone User Guide Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly Conventions The following conventions are used in this user guide Fixed function keys are identified by bold uppercase letters for example TRANSFER Text that appears on the display is identified by double quotes for example Language Using Your Meridian 1 Phone with the 3300 CITELlink Gateway Please note the following differences in the way your
8. ag aed to ii 13 Conference Split airada aaa 14 Gall TAN ELO cette da de ara delia 14 Gall Forward Remote zeola erinan adas 15 Call Forward End Ghaining treat idas a 16 Call Forward OV rrid sii vied id A A dadas 16 Messaging AVISO Y caco dd dia 16 Messaging CallbaCk voviiicii n ii A nee ee An lis oe Aiea ee 17 Messaging Cancel Callback ccccccececeeeeeneeeeeeeeceeeeeeaeeseaeeseeeeeceaeeeseaaeseneeeseaeeesaeeseaeeeeaes 17 Messaging Cancel All CallD CkS ccccccceseeeseeeeeeeceaeeeeneeseeeeecaaeeesaaesseneeseeeeesaeeneaeeeeaes 17 Using Advanced Features oia ii idad 18 ACCOUNT DOS dee do e ade Revie alah e do 18 CallliParks tcc a a oo fat evtaen Goel Ei rea teeet 18 GCallPIGkUp ict tv Std id rn as dao e beer add a lt at 18 A 19 Do Not DISTUTD cra A A eee as 19 VEIA ct da A E didas 19 M3820 Phone User Guide o E AE E E T A TTE E E A AEN SE E AA A E A reer er tere 20 Direct Fan O e a rt 20 MUSIC aa E EAEE E A E 21 Group Paging Meet Me Answer ccccccccecseeeeceeeeeeeeeeeeaaeseeeeeeeeeeesaaeeeseeeeseeeesaeeteeeeeeeeess 21 Trunk Flash tia iio a a ate id E 22 o A O 22 About Your Phone About Your Phone The Mitel 3300 CITELlink Gateway allows your Nortel Networks Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform 3300 ICP When used with a 3300 ICP your M3820 phone has thirteen fixed function keys SUPERKEY TRANSFER CANCEL RIs HOLD DOWN ARR
9. al 55 If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed 22
10. ckup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station Using Advanced Features Campon To Campon to a busy station e Dial 3 or wait for the time out period to expire To retrieve a call when you hear Campon tone e Depress the hookswitch momentarily and then dial 3 The current call is put on hold and you are connected to the waiting call Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key or 1 Press SUPERKEY Press MENU RIGHT No until Do Not Disturb appears Do one of the following e To activate Do Not Disturb press MENU LEFT TurnOn e To deactivate Do Not Disturb press MENU RIGHT TurnOff To activate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial 5 3 Dial the number of the station with Do Not Disturb activated 4 Hang up Override To use Override when you encounter busy or DND tone e Dial 2 19 M3820 Phone User Guide Paging To use Paging 1 Lift handset 2 Press the Pager feature key or 9 3 Dial the Paging zone number if required 4 Make the announcement Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Anno
11. ing Your Meridian 1 Phone with the 3300 CITELlink Gateway c ccceceeeeeesteeeeeeeeeees 6 Tips for Your Comfort and Safety ccccsecsseeeeseeeeeeeeeeeneeeseaeeenseeeeeeesesaesaseaeeneeeessesseaneeeeseaeeeaes 6 Don t cradle the handset ios 6 Protect your Near tl rr abad 6 Customizing Your PhOne coonmcccocnccnnnnnncrnnr rr 7 AINgerCoOntO ll cusco an 7 Handset Receiver Volume Control ecccccceeeeeeceeeeeeeeeeeeeeaeeeeeeeecaeeeeeaeeeeeeeeseaeeesaeeneaeeseeeeess 7 Speaker Volume Control iiionacacanr ratita lada dla 7 Display Contrast Control sanni ennonn a a a tio 7 Feature KOV Seaia css 8 Language ChanQl oococonncconocinonocanonncccnnnnn ronca cnn cnc 8 Making and Answering Calls oonnncinnncicninnnn once 9 Mak acallar Eaa a a eet eee eae eal 9 Answer a Calll ccc cnt dete vider att tc eine te te eee th er tee 9 A vi Ala eevee Ai ee le ee a Tee 9 Redial Saved NUMDE ccsececeeneeceeeeeeeaeeeeeneeceaeeeeaaeseeaaesaeeecaaeeseaaeseeaeeseaeeseeaaeseeaeesseeeaes 9 Speed Call KEYS aiii 10 Handsfree Operation dond viel niet ee a nied ell 10 Speed Call Personal c cccesceceecceceeeeeeeaeeeeeeeceaeeeeaaesaaeeseaeeecaaeseeaaesgeeeeseaeesseaaesseneeseeeeeeas 11 SJO loola 2 Fel lave ma a oda 11 AUTOSAMSWO Maes sec raa a add lacado alicia lamest aay 12 Call HAMGIING tad 13 O A E ANE 13 TRANSTO mrenata aaaeeeaa E aE a aa Aa eee ea ta tac eee tee sane eee teense tenes 13 Conference reanna aa da t
12. ion O E IN 5 Press SUPERKEY Press MENU RIGHT No until Call Forwarding appears Press MENU LEFT Yes Press MENU RIGHT Next until Am Here appears Press MENU LEFT Yes Dial the extension of the remote station Press DOWN ARROW to save To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded Be OO OA Press SUPERKEY Press MENU RIGHT No until Call Forwarding appears Press MENU LEFT Yes Press MENU LEFT Review Press MENU LEFT Change Press MENU RIGHT TurnOff Press SUPERKEY 15 M3820 Phone User Guide Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial 73 3 Hang up Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on Press SUPERKEY Press MENU RIGHT No until Advisory Msgs appears Press MENU LEFT Yes Press MENU RIGHT Next until the desired message appears Press MENU RIGHT TurnOn Ol Ns SS To turn Messaging Advisory off
13. or press a personal key to program another speed call number Handsfree Operation To use Handsfree Operation to make calls 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls 1 Press the flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation e Press CANCEL Making and Answering Calls To temporarily disable the microphone during Handsfree Operation e Press MUTE the SPEAKER indicator flashes To re enable the microphone and return to the conversation e Press SPEAKER the SPEAKER indicator turns on To disable Handsfree Operation e Liftihe handset To return to Handsfree Operation 1 Press SPEAKER 2 Hang up Speed Call Personal Note Personal Speed Call lists must be configured by the Administrator To store a personal Speed Call number Lift the handset Dial 67 Enter an index number between 00 and 09 Dial the number to be stored Oe UNS Hang up To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between 00 and 09 On Hook Dialing To dial without lifting the handset 1 Ifyou want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Liftthe handset 11 M3820 Phone User Guide Auto
14. r Always redirects all incoming calls regardless of the state of your phone Busy Internal redirects internal calls when your phone is busy and Busy External redirects external calls when your phone is busy No Answer Internal redirects internal calls after several rings if you don t answer and No Answer External redirects external calls after several rings if you don t answer Note For information about Am Here see Call Forward Remote on page 15 To program Call Forward 1 Press SUPERKEY 2 Press MENU RIGHT No until Call Forwarding appears 3 Press MENU LEFT Yes 4 Press MENU RIGHT Next until the desired type of Call Forward appears see above Press MENU LEFT Review If the number is already programmed press MENU LEFT Change Press MENU LEFT Program Dial the destination number Press DOWN ARROW to save O Press SUPERKEY iS O20 To turn Call Forward on and off once it has been programmed 1 Press SUPERKEY 2 Press MENU RIGHT No until Call Forwarding appears 3 Press MENU LEFT Yes Call Handling ON OP AE Press MENU RIGHT Next until the desired type of Call Forward appears Press MENU LEFT Review Press MENU LEFT Change Do one of the following e To turn Call Forward on press MENU LEFT TurnOn e To turn Call Forward off press MENU RIGHT TurnOff Press SUPERKEY Call Forward Remote To forward calls from a remote station to your current locat
15. unce enabled the page will be heard even when the party is on a handset call To page a party 1 Lift the handset 2 Press the Direct Paging feature key or 37 3 Dial the extension number 4 Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Direct Page while your phone is idle or while you are on a handset call a handsfree call will automatically be established after a single burst of tone The following instructions assume that Handsfree Answerback is not enabled on your phone To answer a Direct Page indicated by a single burst of tone e Liftthe handset Or Press SPEAKER To answer a page while using the handset e Press SPEAKER To enable or disable Handsfree Answerback e Press SPEAKER while the phone is idle 20 Using Advanced Features Music To turn Music on and off when the phone is idle 1 Press SUPERKEY Press MENU RIGHT No until Music appears Do one of the following e To turn the music on press MENU LEFT TurnOn e Toturn the music off press MENU RIGHT TurnOff Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer
16. use a Non Prime Line press a Line Appearance key Do one of the following Dial the number e Press a Speed Call key Answer a call Lift the handset Or Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Dial 01 Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 M3820 Phone User Guide Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number Press SUPERKEY Press a personal key that isn t a line key Press MENU LEFT Change Press MENU LEFT Yes Do one of the following A BN e To enter a new number dial the number Press HOLD between digits to create a pause during dialing press HOLD more than once to lengthen the pause e To enter a trunk flash press TRANSFER See Transfer on page 13 for more information about the use of this feature 6 Press MENU LEFT Save Press the selected personal key If you want to make the number private press MENU LEFT Yes Otherwise press MENU RIGHT No 9 Press SUPERKEY to exit
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